Benjamin Franklin Plumbing of Greater Little Rock

Located in Cabot, Arkansas

Address: 2300 S Pine St, Cabot, AR 72023, United States

Phone: +1 501-241-4544

Rating: 4.9

Services

On-site services
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Comments

Review 1 (2023-04-20 - Rating: 5)
Matt was very efficient, knowledgeable and polite. I would recommend him to anyone that asks and will use him again for my plumbing needs. He also installed this entire sink system and troubleshooted to make it fit in my old home.

Review 2 (2024-01-21 - Rating: 5)
During extended Arctic temperatures, I & countless others had a water pipe freeze & break. I was a new customer, but was delighted to receive next-day service. The crew arrived on time, found the broken pipe, & immediately went to work. They were friendly, courteous, and informative. The leak was due to a construction defect & they took extra steps to protect that pipe into the future. They left no mess. Considering the time & effort required to access the pipe, the bill was reasonable. I am a very happy customer. I will definitely use this company again for any future plumbing needs. Great company, great crew guys THANK YOU!

Review 3 (2023-09-09 - Rating: 5)
Klaus did a great job installing our water heater. He was on time, friendly, knowledgeable and overall did excellent work. There was a cabinet door that was going to have to be reattached, and he went above and beyond to take care of that for us. Brian was also very polite and helpful with all of the work he did at our home as well. Communication throughout our service was the best I’ve ever had with a company. I highly recommend this company for all of your plumbing needs. They are our new go to company!

Review 4 (2023-12-29 - Rating: 5)
Recently Matt came out to fix a troublesome leak in my home, and I couldnt be more impressed. Matt not only promptly identified the issue but also went above and beyond to ensure a thorough and lasting solution. His professionalism, expertise, and attention to detail exceeded all my expectations. I highly recommend Matt for any plumbing needs – a true standout in his field.

Review 5 (2024-01-12 - Rating: 5)
Our technician was prompt, courteous and thorough. He also gave me tips to prepare for the upcoming freeze. He also showed me which water meter to turn off in case of pipes busting. Very satisfied customer.

Review 6 (2024-02-15 - Rating: 5)
I had a bad backup in my master bath. I made appointment and they came out 2 hours earlier than expected, got all my drains flowing again. Price was about what I expected. Great service. I will use you again.

Review 7 (2024-02-19 - Rating: 5)
Cordell was terrific--Obviously experienced and knowledgeable, also very professional. He was polite, thorough, and explained things to us well. Would be happy to have him again.

Review 8 (2023-11-20 - Rating: 5)
Justin was great and easy to work with. He explained everything to us in a way we understood and was very kind. Jennifer was also lovely to chat with over the phone. Thank you!

Review 9 (2023-07-07 - Rating: 5)
We had a blockage in the hot water tank. Klaus wasn’t sure so he consulted with another associate. Highly respect the fact that if you aren’t 100% sure, you pick up the phone and don’t guess. Turned out to be an easy fix. Water system works better now than it ever has. They saved us a HUGE chunk of money. Highly recommend.

Review 10 (2023-04-07 - Rating: 5)
Klaus was on time and very professional. Told me exactly what could be the main reason my pipes were clogged. Very knowledgeable and was done in a timely manner. I am not from the area but found this company on Google. I am so glad I did. The experience of a true plumber and the affordability of a common working man. I would totally recommend this company if they all do as great of job as Klaus Eick. Thank you for taking the time to read this review

Review 11 (2023-05-10 - Rating: 5)
Fastest response time I have ever seen. Justin arrived less that 30 minutes after I called. He was polite, quick, and the job was completed under the price estimate. 5/5 would recommend.

Review 12 (2023-08-20 - Rating: 5)
The initial service call was to assess the plumbing issue. He was professional, on time, and took the time to explain the plumbing issue and the services needed to be performed. We had family visiting from out of state—we will have Klaus/Benjamin Franklin Plumbing return at a later date so the job can be completed uninterrupted.

Review 13 (2024-02-22 - Rating: 5)
Tech arrived within the stated window, diagnosed the problem, gave an estimate, and completed the work in a reasonable amount of time. Price was a bit much for the actual work performed, but overall a good experience in a time pinch.

Review 14 (2024-01-18 - Rating: 5)
Matt with Ben Franklin Plumbing was very professional, courteous and most knowledgeable with our plumbing issues today. Would highly recommend.

Review 15 (2023-12-12 - Rating: 5)
Matt did a great job, he worked quickly , he showed up on time and was very informative! We will use this company again! Thank you!

Review 16 (2023-05-16 - Rating: 5)
Klaus was on time & able to diagnose & repair outdoor plumbing issue. Benjamin Franklin is very helpful with texting, call backs & notifications for appointments as well. Very satisfied & highly recommend them for plumbing needs

Review 17 (2024-01-27 - Rating: 5)
Matt was very professional and respectful of my home while during the installation of my gas line and stove. Would absolutely recommend him

Review 18 (2024-02-08 - Rating: 5)
Very professional and knowledgeable... great job of cutting in axcess panel and fixing faucet ... did great job of cleaning up ...i would definitely recommend them

Review 19 (2017-11-21 - Rating: 5)
Very professional and right on time as scheduled. The service tech explained the details of the repairs and keep me posted all along the way. Repairs were quick and were exactly as quoted. I was also impressed with the shoe covers they wore while in our home to help keep down on tracking in any extra dirt. Nice touch. Would use them again and definitely recommend them.

Review 20 (2023-07-07 - Rating: 5)
Justin was extremely professional, courteous and efficient. Jennifer in the office was extremely helpful in answering all our questions. Highly recommend Benjamin Franklin plumbing!

Review 21 (2024-04-05 - Rating: 5)
They showed up on time, quote was accurate, fixed our issue quickly, friendly guys. Would definitely use again.

Review 22 (2023-07-25 - Rating: 5)
It was a pleasure working with Benjamin Franklin Plumber and with Technician Klaus Eick. Klaus is very professional and efficient in doing his work. This company and Klaus Eick are my picks for any plumbing needs that I have in the future.Doyle

Review 23 (2023-09-01 - Rating: 5)
Kordell was on time and professional. He didnt get frustrated or in a hurry when I was asking questions. We highly recommend Kordell and Benjamin Franklin Plumbing.

Review 24 (2023-07-19 - Rating: 5)
Kordell was very professional and friendly.We have always had great experiences with Ben Franklin/Westlake plumbing in Cabot.

Review 25 (2021-06-20 - Rating: 5)
Ive used this company twice and both experiences were positive. They were prompt, polite & professional. And, they resolved both issues. Also, their services were reasonably priced. They will continue to be my go to service provider!

Review 26 (2020-06-01 - Rating: 5)
We are very pleased with Ben Franklin Plumbing in every regard. Their on-site staff was courteous, knowledgeable, and professional. Had no idea a faulty water regulator could cause such chaos. Our plumbing difficulties have been solved. A big tahnk you to Matt. We strongly recommend Ben Franklin for your plumbing.needs.

Review 27 (2023-11-17 - Rating: 5)
Justin was wonderful and efficient in his work. He also educated me on what the factory setting was for the water heater!

Review 28 (2024-01-04 - Rating: 5)
Justin from Benjamin Franklin Plumbing deserves a five star review for being on time, courteous, knowledgeable and patient.

Review 29 (2024-01-17 - Rating: 5)
Matt fixed the problem right away! He was very efficient. I would highly recommend!

Review 30 (2024-02-02 - Rating: 5)
Very good customer service with providing an estimate. Walked me through the process and gave me several options.

Review 31 (2023-06-29 - Rating: 5)
Klaus did a good job diagnosing the issue. He was prompt & efficient . Great experience.

Review 32 (2023-07-28 - Rating: 5)
Klaus was professional and personable. He explained things clearly. Very satisfied with this tech.

Review 33 (2023-08-28 - Rating: 5)
Klaus Eick from Benjamin Franklin Plumbing showed all the qualities above listed. Will certainly use them for any future plumbing needs.

Review 34 (2024-01-23 - Rating: 5)
Matt is always friendly and professional! He does outstanding work!

Review 35 (2024-02-05 - Rating: 5)
On time. Fixed leak reasonable price. Good communications and explanation of issue and options.

Review 36 (2023-04-20 - Rating: 5)
We were more than happy with all of our repairs. We have used this company several times and will use them for future needs.

Review 37 (2023-06-28 - Rating: 5)
I called Ben Franklin for a plumbing problem and they were able to respond in 24 hours and correct the problem. Great job!

Review 38 (2023-05-15 - Rating: 5)
Great service. Klaus was professional and got the job done quickly. Highly recommend

Review 39 (2023-05-31 - Rating: 5)
Fast service. Very professional and friendly. Will definitely use again. I would highly recommend.

Review 40 (2023-12-29 - Rating: 5)
Great job and very professional and was here within an hour of call

Review 41 (2024-01-29 - Rating: 5)
Great service! Especially during the cold weather with my frozen pipes.

Review 42 (2023-05-24 - Rating: 4)
He diagnosed the problem and said he would order a part to fix it and would return by end of week. Never saw or heard from him again.

Review 43 (2023-05-12 - Rating: 5)
Great experience from setting up the service through completion. Will be my plumbing company from now on!

Review 44 (2023-09-15 - Rating: 5)
Easy repair, but he showed up earlier than i expected, fixed it quickly and courteously.

Review 45 (2024-02-01 - Rating: 5)
Young man was very knowledgeable of the situation,very polite . Suggestions were helpful.

Review 46 (2023-05-23 - Rating: 5)
They came out and fixed my busted pipe really good experience thank you

Review 47 (2023-07-31 - Rating: 5)
Great experience. Only negative is it was pricier than i thought it would be for a locked up garbage disposal.

Review 48 (2023-08-18 - Rating: 5)
Did the work in a timely manner. Professional and friendly disposition. Well done.

Review 49 (2023-10-30 - Rating: 5)
Matt offered very helpful option and will follow up on it with a quote for the option .

Review 50 (2020-02-16 - Rating: 5)
My husband and I were happy they could come to our house so quickly. They fixed the issue quickly and at a reasonable price.

Review 51 (2023-12-01 - Rating: 5)
Justin was extremely helpful and knowledgeable ti help us solve our problem!

Review 52 (2024-02-02 - Rating: 5)
Gave a good explanation of what needed to be done, very professional 👍

Review 53 (2023-09-15 - Rating: 5)
Very professional and courteous.very professional and explains everything prior and after the job.

Review 54 (2023-11-20 - Rating: 5)
Great service. Plumber was very knowledgeable.

Review 55 (2023-12-04 - Rating: 5)
They are the best plumbers in Central Arkansas. THE BEST

Review 56 (2024-01-25 - Rating: 5)
Matt made a visit during freezing weather in conjunction with leak detection company to determine location of a significant water leak. He was knowledgeable, polite, and understanding.Matt returned a week later to complete the repair. I will definitely recommend to family & friends this company.

Review 57 (2024-01-20 - Rating: 5)
My husband called Benjamin Franklin this morning (1/19/24), company because we knew that we had a leak, but we didn’t know where it was. They sent someone out this afternoon. The leak was found rather quickly and repaired. We can always depend on this company to fix our problems. Thanks for coming out so quickly. We’ve used these guys several times and they always take care of the problem quickly.

Review 58 (2024-01-30 - Rating: 5)
Matt is awesome. He has plumbing in his veins. I trust him completely.

Review 59 (2023-09-25 - Rating: 5)
Justin did a great job ! He even managed to find me some new handles for my shower. This is not an easy task as mine have a specific old socket type of attachment. I was very pleased.

Review 60 (2024-02-16 - Rating: 5)
I was very pleased with the service by Justin and the explanation of the problem and how it was corrected.I also appreciated getting to an earlier appointment so that the issue was fixed quicker!!

Review 61 (2023-07-25 - Rating: 5)
Klaus was great and we were very pleased

Review 62 (2023-06-05 - Rating: 5)
I have delt with Justin a few other times, through my builder and he has always been prompt, well informed, very pleasant and helpful. When another problem cropped up I knew I was in good hands. He not only came to my house the same day I called, but also diagnosed the problem quickly and is working to resolve the issue. I would recommend Benjamin Franklin plumbing to anyone!

Review 63 (2023-10-16 - Rating: 5)
Turn was very nice and knowledgeable. Did the job very quickly and professionally. Thank you.

Review 64 (2023-11-15 - Rating: 5)
They found a discontinued part and installed it promptly. Justin was very professional.

Review 65 (2023-07-20 - Rating: 5)
Outstanding service all around great company

Review 66 (2023-11-06 - Rating: 5)
Fixed my leak in a few minutesExcellent

Review 67 (2023-05-01 - Rating: 5)
These guys have been great, I’ve used them 3 times. Very quick to schedule the appointment, quick and competent repair and very reasonable rates. I’ll use them again.

Review 68 (2023-11-10 - Rating: 5)
Did great job. Very helpful

Review 69 (2023-09-26 - Rating: 5)
Will use them every time. Very helpful and they follow thru with any issue and get it fixed

Review 70 (2023-10-24 - Rating: 5)
Kordell was especially cordial and thorough.

Review 71 (2023-11-27 - Rating: 5)
Timely, friendly, and knowledgeable. Good experience

Review 72 (2023-10-30 - Rating: 5)
Never had anything but a good job done by Ben Franklin Plumbing. Would highly recommend.

Review 73 (2024-02-03 - Rating: 5)
On time. Good communication. Fixed the problem

Review 74 (2023-09-22 - Rating: 5)
Very Professional. Nice Person to talk to

Review 75 (2023-04-19 - Rating: 5)
There was a problem with our Rheem tankless water heater. Justin made two service calls on the same day. During his second trip he reached out to the Rheem representative and Rheem is replacing our water heater for labor charges only. We feel like this is a very fair solution to the problem. Thank you Justin for advocating for us!