Call The Whale (Plumbing Heating Air Electrical)

Located in Williston, Vermont

Address: 121 Park Ave #10, Williston, VT 05495, United States

Phone: +1 802-430-6377

Rating: 4.8

Services

Small Business
Online estimates
On-site services
Language assistance
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-05 - Rating: 5)
I absolutely recommend Call The Whale for AC installation. They did a great job in my new condo unit. They were honest and came in below their quote since they did not need to upgrade the electric panel. Customer support is personal and they answer calls right away.

Review 2 (2024-12-26 - Rating: 5)
During the holidays is always a stressful time as is, but when our furnace stopped working we were defeated. Call The Whale came to our rescue 5 hours after we called them. Charlie was super informative and walked us through all of our options. They were able to get us a new furnace in just a couple of days! Kenny and Mark then came to install it and they were super fast, efficient, and helpful. They walked us through our new furnace and now our house is nice and cozy.

Review 3 (2024-12-11 - Rating: 5)
It was the best experience dealing with the Whale plumbing and heating.. if I could I would give 10 plus stars for the rating.Our heat went out Thanksgiving morning at 3am. Needless to say very inconvenient by any means. Needless to say I had called 31 businesses in next few days. Never heard of whale at all. Finally friend at work told me about them gave me the number on Wednesday. I called . Immediately within an hour they got back to me and sent a technician out. We needed to replace the furnace and whole system as it was leaking carbon monoxide. Big job to be done. Not a small fix by any means. They offered electric heater to help until the furnace came in. They Immediately ordered everything we needed plus offered a wonderful financing deal to boot with warranty. As soon as furnace got here on Monday night they were at my place this past Tuesday worked all day none stop and got everything done. They cleaned up after themselves. Kept us informed about the status of our furnace. Application went thru without a hitch. The two technicians Mark and Nate worked so hard non stop until the job was finished and we had wonderful heat finally after days of no heat. They made sure everything was working right and were patient answering questions. They will definitely be the first and only ca I will make now. Thank you everyone at the whale from their emergency answering service, customer service Jenn and their technicians Mark and Nate. Thank you so much for the wonderful service. Oh by the way we had bought an old farmhouse over 100 years old. Merry Christmas and Happy Holidays to the staff.

Review 4 (2024-12-29 - Rating: 5)
Glad we decided to Call the Whale for help with a potential moisture problem in the basement. Charlie and Joey came to the house right on time. They were professional, polite, and knowledgeable. Answered all questions. We are very pleased with the work and the entire experience!

Review 5 (2024-09-24 - Rating: 5)
Started with my AC breaking on a hot summer weekend (of course). Jenn worked her magic and got someone here that Monday. Ken fixed the system so it is like new and the price is very competitive. Impressed, I asked about the HALO water system, sump pump, and split mini. With climate change, I wanted a backup system for my sweet little pup. I also wanted a system where I no longer needed to purchase bottled water and know the water I give my baby is clean and safe. And with global warming and the increase in drenching rain, I needed assurance that my basement would remain dry... Each and every gentleman who came was professional. I so enjoyed them and will miss their coming to do installation. Each has such interesting lives! They run their business the old fashioned way... with integrity and honesty. I am so impressed with their job! You WILL NOT GO WRONG using them! Instead, you will gain a trusted neighborhood professional like the good old days! Thank you!

Review 6 (2024-12-09 - Rating: 5)
Ken came out to fix my heat the same day it broke within about two hours of me calling and about four hours of it breaking. He was very professional and completed his assessment quickly, went over his findings with me, then fixed the broken/corroded piece (electric igniter). He also made recommendations on some other parts not essential to fix today that will cause issues if not replaced soon and included these in a write-up that I can discuss with my partner and schedule to repair soon. I’m so grateful my heat was fixed the same day and that I won’t be cold or have pipes burst/other damage. I also appreciate fixing the one essential piece today and having time to plan/decide when best to fix the other parts soon. Thank you!

Review 7 (2024-09-06 - Rating: 5)
Call The Whale just installed a Daikin AC system with four separate heads in my home in Stowe, VT. The work performed by their 3 technicians was outstanding. All three were courteous, professional and highly skilled. The installation was completed in two days as scheduled. The system works very well and was much quieter than I anticipated.

Review 8 (2024-12-05 - Rating: 5)
I want thank Whales for being very prompt on coming to my house. Vt gas red tagged my furnace the day before Thanksgiving. Thank God I had a fireplace. Thank You so much for getting my furnace back on. I would recommend anytime.

Review 9 (2024-11-18 - Rating: 5)
I had a great experience with Call The Whale. They assigned me Ken and he was very knowledgable, clean, prompt, and did a great job explaining all the furnace components to me and how they work. I would definitely give the whales a call and request Ken.

Review 10 (2024-07-29 - Rating: 5)
My AC had cooling issues and I had to call for a service every year, but the problem never got resolved. This year I decided to try a different company and called the Whale. An inspection was scheduled within two days after my initial call. Ken proposed a few options with details after the evaluation, and did the actual fix within the same week. Great work! They are quick, courteous and professional. Definitely recommend Call the Whale to anyone in this area who needs AC repairs.

Review 11 (2024-09-11 - Rating: 5)
Connor, Joe, and Ken were so professional and timely with their work replacing our furnace and hot water tank. Jenn was amazing to work with at the office to coordinate the work. 10/10 recommend Call the Whale for any plumbing, heating, air or electrical.

Review 12 (2024-06-11 - Rating: 5)
Not only are you able to speak to an actual person on the phone, the entire team I had the pleasure of working with was pleasant, knowledgeable, timely, and the service was reasonable and prompt. The appointment reminders via text were nice, with pictures of the service technician, which is a nice safety feature that I havent seen from many companies. The issue was fixed before other companies even said they could come out. Bottom line, if you have a heat pump problem, dont hesitate to reach out to this crew!

Review 13 (2024-10-10 - Rating: 5)
A very enjoyable experience working with Call the Whale team members from Jenn at customer service to Connor the service technician who serviced and inspected my air conditioning and heating systems. Connors attention to detail and trade knowledge made me confident that work was being accomplished correctly...

Review 14 (2024-10-18 - Rating: 5)
Connor and Joe did an amazing job. They were considerate, thorough, and good humored. They left our basement better than they found it. They made sure to walk me through everything they did before they left. Thanks guy!

Review 15 (2024-10-14 - Rating: 5)
These folks are the real deal! Excellent customer service, honest diagnosis of problem and honest pricing. Great people and super reliable! Dont call anyone else if you need heating service.

Review 16 (2024-09-09 - Rating: 5)
Joe & Matt did a great job with maintenance catch-up on our tankless water heaters. Helped us understand the issues and each aspect of the repair process.

Review 17 (2024-07-23 - Rating: 5)
Best experience I have ever had working with HVAC contractors. I have a summer rental house and had a mini split system fail. This was in June and everywhere I called was out into August to even look at the problem. Found Call the Whale online and reached out. I heard back on the same day and they were able to schedule an onsite appointment for the very next day. The next day I received a text including the name and a picture of the technician that was coming to the house. So, before they even got to the house, I knew their names and faces, which was very reassuring. Once onsite, in short order the tech found that the outside unit was burnt out. The house had 3 mini-splits about 20 years in age, so I arranged to have all 3 replaced with a single outside unit and replace the 3 heads in the house. The pricing was reasonable and while they ran into unexpected problems during the install there was no additional cost to me. They did such an amazing job I also had them install a similar system at our home. From the time I contacted Call the Whale to the time they completed both installations was 8 days! If you have HVAC problems Call the Whale, you won’t be sorry!

Review 18 (2024-06-04 - Rating: 5)
Ken was very prompt, professional, and personable in helping us with our heat pump cooling system on the hottest day of the summer thus far. I will definitely use Call the Whale again!

Review 19 (2024-09-09 - Rating: 5)
2 young men came, professional. They cleaned my unit and found s possible defect that they fixed

Review 20 (2024-08-26 - Rating: 5)
Conner and Cory were here. Great job going through our systems. Highly recommend Call the Whale!

Review 21 (2024-11-22 - Rating: 5)
What a team,5 people team. With a crane and machine, less than an hour, replaced new one to 25 years old rooftop unit.Express Service Professionals.I recommend these beasts!!

Review 22 (2024-01-20 - Rating: 5)
So happy with the service we received! Making an appointment was super easy and Jon was the one who fixed our problem and got the heat working again in our home. He was incredibly thorough and talked us through each step, making it easy to understand. Highly recommend!

Review 23 (2024-07-25 - Rating: 5)
Cannot say enough good things - they are communicative, personable, reliable, flexible, and all around great people. Most importantly, I felt so comfortable with them in my home, don’t go anywhere else!

Review 24 (2024-06-07 - Rating: 5)
Ken took care of getting my A/C up and running. He identified the problem and made the nessary repairs. Call The Whale answered my call quickly and were very couteous and professional. Excellent service!

Review 25 (2024-01-30 - Rating: 5)
Excellent professional service-- problem fixed!! We were able to have someone come to the house the same day. Our tech was Jon M-- very honest and helpful. First time calling this company and so relieved we did. Thank You!!

Review 26 (2024-01-11 - Rating: 5)
They did a great job for us! My husband and I had a broken water heater on Tuesday; it was completely replaced and running smoothly on Thursday! Lydell and Brody were friendly, diligent, and professional.Their pricing is fair and their work is clean and efficient. We will use them again in a heartbeat 🩵!

Review 27 (2024-03-07 - Rating: 5)
Kenny and Noah are all-stars. Fantastic diagnostics on a weird problem that took a lot of extra digging. They got everything back up and running and were a pleasure to have in our home. Cannot recommend highly enough!

Review 28 (2024-11-18 - Rating: 5)
Drew, Ken and Joe were great. Install was perfect and very quick.

Review 29 (2024-03-17 - Rating: 5)
Lydell and Nate did a great job! Devin initially came out and conveyed confidence in the proposed work, and the Daikin mini split system by all reviews is a better product with a better warranty than what another company had planned to install. Thanks all; you did a Whale of a job.

Review 30 (2024-11-26 - Rating: 5)
Charlie, Nate, Joe and Ken did an amazing job installing a new system. Thank You!!!!

Review 31 (2024-03-08 - Rating: 5)
Liddell and Nathan came out and did an excellent job! Quick response by Call the Whale and their technicians. Demand Heater was on its way out. They were quick to come check it out and replace it a few days later!

Review 32 (2024-02-02 - Rating: 5)
Incredibly professional company, employees are quite knowledgeable and friendly. We purchased a furnace and A/C system from them, and they promptly came out and installed the unit. Shout out to Lydell & co for doing an awesome job on the install, thanks again!

Review 33 (2024-12-23 - Rating: 5)
Thank you for your prompt response to our call and especially for the fast, efficient installation of our new furnace. Your sales people and installers were wonderful to work with. We will certainly recommend your company to our friends!

Review 34 (2024-12-09 - Rating: 5)
Charlie and Joe were knowledgeable and friendly. I will be using the whale from now on

Review 35 (2023-12-21 - Rating: 5)
Brody was absolutely phenomenal, explained everything thoroughly, is extremely professional, and helped me get comfortable quickly. Will never go anywhere else, Best places around! they put the customer first .

Review 36 (2024-02-09 - Rating: 5)
Ken, Lydell and Brody were all here and were all incredible! They were quick, efficient and extremely friendly. I highly recommend them for anyone who needs their help!

Review 37 (2023-12-22 - Rating: 5)
LYDELL was very professional, and very smart and knowledgeable. He helped me with my boiler and had an amazing answer for any question I had asked I will go with you guys in the future. He was the best plumber I have ever had

Review 38 (2024-02-08 - Rating: 5)
From first phone call, to the technician visit, to the installation Call The Whale was professional and efficient! Very highly recommended in the New England area! Noah, Lydell, Broady, and Laura made this experience one to remember. Call The Whale for all of your HVAC needs.

Review 39 (2023-11-08 - Rating: 5)
These guys are the best! They installed my ductless mini splits with perfection. They were professional honest caring and had great technical skill. I couldn’t be happier.

Review 40 (2024-10-24 - Rating: 5)
My husband and I recently bought a new house and wanted to make sure our furnace was serviced before winter time. Call the Whale was able to schedule an appointment right away. Charlie and Joe came out to our house and were very nice. The whole process was fast and easy. Well definitely be calling the whale in the future.

Review 41 (2024-01-08 - Rating: 4)
I appreciate their determination with trying to fix my issues! After a few blood sweat and tears the issue was fixed and we all had nothing but big huge smiles on our faces! Good guys that got the job done!

Review 42 (2024-06-03 - Rating: 5)
Amazing job by Ken Byrne. Finished installing and replacing a boiler in one day. Worked like a pro.

Review 43 (2024-12-19 - Rating: 5)
Charlie and Joey were great! Got it done efficiently and in good time. Did a great job picking up after themselves when finished!

Review 44 (2024-09-11 - Rating: 5)
I called every plumber in Vermont and no one could help me install a pellet furnace to heat my house. Call the whale picked up first ring and came right out to help. Price was more than fair and the work was fast clean and efficient! Joe, Connor, and Ken were great to work with and I will absolutely be calling them back in the future. Highly recommended

Review 45 (2024-03-13 - Rating: 5)
Ken and the guys are fantastic!! I couldn’t believe how quick they responded and fixed my heating issue. Top notch ! Thanks again Call the Whale !

Review 46 (2024-03-22 - Rating: 5)
Ken Lydel and Nathan were outstanding with Service and communication Next day install was amazing. Great overall experience

Review 47 (2024-01-09 - Rating: 5)
Ken is a fantastic service provider. He took the time to explain everything happening in our space. Highly recommended

Review 48 (2024-02-28 - Rating: 5)
Ken and Nathan were amazing!!! helped with everything we needed, even went as far as cleaning the chimney for us !!! would recommend them to anyone

Review 49 (2024-12-11 - Rating: 5)
Awesome service, great communication, our tech Josh was fantastic. Highly recommend calling the Whale!…

Review 50 (2024-10-28 - Rating: 5)
We highly recommend The Whale Plumbing, Heating,Air &Electrical company! Charlie was very efficient With cleaning our furnace and proposing some upgrades options for the future! Great company to work with and the people are extremely nice!

Review 51 (2023-12-26 - Rating: 5)
Excellent service. Friendly, knowledgeable, courteous and efficient. Diagnosed and resolved issues within minutes. Will definitely keep in contacts for future service.

Review 52 (2024-03-15 - Rating: 5)
Jacob Pereira was phenomenal! I would highly recommend this company. They were great from start to finish.

Review 53 (2023-12-27 - Rating: 5)
Probably the nicest and kindest people I’ve met. The technician wast very smart and friendlyI will definitely recommend The Whale to my friends and family and neighbors.

Review 54 (2024-03-20 - Rating: 5)
Jacob was very thorough and showed me everything that was needed. Was very helpful and polite and it was a fast service response. Very satisfied

Review 55 (2023-12-29 - Rating: 5)
My technician Noah, was excellent. Call The Whale is a great company! Fast and easy!

Review 56 (2023-11-29 - Rating: 5)
Awesome did a great job!

Review 57 (2024-03-18 - Rating: 5)
5 star service, Jacob was straight to the point and did what he could for me! Highly recommend

Review 58 (2024-01-09 - Rating: 5)
Great team from the office to techs and management. Highly recommend them because the are honest and will provide you with multiple options so you can decide what is best for you.

Review 59 (2024-08-23 - Rating: 5)
Jenn, Ken, and Connor helped me with a water heater repair that could not have gone better. Upfront on cost expectations, great service, and communication. Will work with them again.

Review 60 (2024-03-14 - Rating: 5)
Lydell and Nate did a great job. We’re very pleased with their work and pleasant attitude. Job was done in a timely manner.

Review 61 (2024-06-18 - Rating: 5)
Ken & Conner just added Central Air to our heating system in 5 hours. Very professional and friendly.

Review 62 (2024-06-26 - Rating: 5)
Bought my condo during a heat wave only to find out the central air wasnt working and the AC unit was 20 years old and shot. Nobody had availability to come out and give me a quote for over a week EXCEPT Call The Whale. They made it out two days after I put in the request, diagnosed the problem, and gave me a quote right then and there. They scheduled the work, came back when they promised, and finished in the time they said it would take. No surprises. No extras.Ken and Connor were both fantastic to work with. Smart, efficient, and knowledgeable. Ken talked me through everything they needed to do and Connor stuck around after the work was done to make sure everything worked properly before taking off. Even Jenn who was consistent and thorough with communication was a delight to work with.It wasnt a cheap job, but they had financing options available and didnt try to upsell me on anything I didnt need. They knew it was hot, I was in a bind, and they came through to help. My realtor recommended them to me and I will be recommending them to anyone else who needs it. Exceptional work.

Review 63 (2024-01-12 - Rating: 5)
Best of the best! Ken and his team are solid. Keep up the great work !

Review 64 (2024-07-15 - Rating: 5)
These guys are great. I was waiting for weeks for another company to come to my house as I have been without A/C but they kept telling me that they were working through their customer list and will get here soon. I Called The Whale and they came within days to determine the problem and within a week fixed the problem. Note that I am still on the list from the other company after over 6 weeks! Thanks Call the Whale.

Review 65 (2024-07-23 - Rating: 5)
Very fast and excellent service from Ken.

Review 66 (2024-01-09 - Rating: 5)
Ken is a great educator and really knows what he’s doing!

Review 67 (2024-01-09 - Rating: 5)
Excellent training and HVAC/Plumbing services. 20+ years of experience 5 star service every time!

Review 68 (2024-02-22 - Rating: 5)
Ken was knowledgeable and friendly and able to fix our problem!

Review 69 (2024-03-12 - Rating: 5)
Noah came to work on my non working sys and in no time he had it working in no time, thank you so much

Review 70 (2024-03-15 - Rating: 5)
Technician was excellent - explained in detail what the problem was and what is required to fix it.

Review 71 (2024-12-26 - Rating: 5)
It was a job done to satisfaction

Review 72 (2024-07-03 - Rating: 5)
Prompt - Courteous - Knowledgeable. What else is there to say!

Review 73 (2024-01-09 - Rating: 5)
Best of the best hands down, super helpful an all the knowledge you will ever need.

Review 74 (2024-07-19 - Rating: 5)
Good people Great service

Review 75 (2024-03-13 - Rating: 5)
Ken and Jacob were extremely efficient and through

Review 76 (2024-08-26 - Rating: 5)
Good service, thank you

Review 77 (2024-04-01 - Rating: 5)
Im not going to change the rating, but I l wanted to give an update. 2 weeks after coming out and giving me quotes, I was told they were no longer serving my area. I had paid $89 up front that was to be applied towards the service. I requested a refund as i was unable to get the service I wanted, and they did refund me without issue.

Review 78 (2024-02-02 - Rating: 5)
Great service. Ken was awesome

Review 79 (2024-01-05 - Rating: 5)
Quick. Responsive. Transparent. What more could you want??Also Kenny is the friggin man. Best experience I’ve had with contractors in as long as I can remember. Thank you guys!

Review 80 (2024-03-13 - Rating: 5)
Jacob was awesome. Very professional and clean. Would definitely use again.

Review 81 (2024-01-09 - Rating: 5)
Ken and his team go above and beyond! If you are looking for a company that will take care of you and offer quality work. I highly recommend the Whale 🐳

Review 82 (2024-02-27 - Rating: 5)
Quick, easy, stress free polite great techs. Quality of work was excellent.

Review 83 (2024-07-01 - Rating: 5)
He is doing a good job.

Review 84 (2023-11-21 - Rating: 5)
World class team! All really passionate about what they do.

Review 85 (2024-07-01 - Rating: 5)
Very good

Review 86 (2024-02-04 - Rating: 5)
Ken and team provide 5 star services

Review 87 (2024-01-20 - Rating: 5)
Our furnace stopped working on one of the coldest mornings of the year. The Whale was the only company that we called to be able to get us in for service on the same day, not to mention quickly and efficiently. Lydell was on his way within a few hours. Lydell was friendly, responsive, and knowledgable and fixed our issue the same day, and even stayed to make sure the furnace ran through a heat cycles without issue. Will definitely recommend and utilize The Whale again should the need arise! Thank You!

Review 88 (2023-12-22 - Rating: 5)
Ken did an excellent job. Thank you and have a great holiday.

Review 89 (2024-02-20 - Rating: 5)
Ken was very professional he did a great job

Review 90 (2024-01-13 - Rating: 5)
Thank for all your help with installing the sump pump! Ken was so knowledgeable and helpful and I can’t recommend them enough! ⭐️⭐️⭐️⭐️⭐️

Review 91 (2024-02-16 - Rating: 5)
I would like to give the gentleman 100/ 100 star!!!

Review 92 (2024-01-09 - Rating: 5)
Wonderful person taught me about my system.

Review 93 (2024-01-09 - Rating: 5)
Excellent training, Very knowledgeable!

Review 94 (2023-11-22 - Rating: 5)
Great service and team!

Review 95 (2023-12-22 - Rating: 5)
Ken was awesome 💯

Review 96 (2024-03-13 - Rating: 5)
Great service

Review 97 (2024-01-09 - Rating: 5)
Best of the best!

Review 98 (2025-01-10 - Rating: 5)
This company is the greatest. Kenny and Charlie are amazing technicians who repaired our boiler and thoroughly explained the system we were using. Will absolutely use this company for every plumbing and heating issue going forward, they made a customer for life.