Big Blue Restoration
Located in Wendell, North Carolina
Address: 7316 Siemens Dr, Wendell, NC 27591, United States
Phone: +1 919-323-3600
Rating: 4.9
Services
- On-site services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
Categories
- Plumber
- Construction company
- Fire damage restoration service
- Interior construction contractor
- Water damage restoration service
Photos
Latest Fire Recovery & Restoration Services
Comments
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Review 1 (2024-11-27 - Rating: 4)
Our home was flooded in June 2024 when we were gone for an about an hour. It was a nightmare experience to deal with damage. We googled and found a company to come and help with pumping water out and start damage control. We have no idea to know whom to call except to see ratings (but high ratings are not always represent the quality of service). Time pass by and found the need to get at least two quotes from reconstruction companies to complete reconstruction. Luckily we were recommended Big Blue as the approved vendor. They came to our rescue and help. They completed the unfinished work by the previous restoration guys. Their quote was competitive and the project manager Mr. Quint was very responsive to our project timing and execution. He helped us move back to home for thanksgiving, as promised. Even though it was about 6 months away from home, it is nothing like coming home and have all family members for Thanksgiving. -
Review 2 (2020-10-27 - Rating: 5)
Two weeks before Thanksgiving, 2019, we had a water line, in the kitchen, burst while we were away. The damage was extensive. We contacted our insurance company and were referred to Big Blue Restoration. Within 2 hours, someone was here and immediately set up fans and dehumidifiers to mitigate the water damage. After meeting with the insurance agent, it was determined that our kitchen cabinets and flooring had to be replaced. Big Blue handled all of the cabinet and flooring replacements and we decided to go ahead and upgrade and remodel our kitchen. During the kitchen renovation, we decided to remodel the exterior of the house by replacing siding, windows and doors. Big Blue was able to handle all aspects of the interior and exterior remodel. During the 3 month renovation, Zack and Mike would check in daily or would send a representative from Big Blue to check in if they were not available. All of Big Blues trades people were professional and did quality work. We have been 100% please with our remodel and we will definitely use Big Blue in the future, should we decide to do more renovation. If you are looking for personal attention and quality craftsmanship for home repairs, renovations, remodels, we highly recommend Big Blue Restoration. -
Review 3 (2024-08-07 - Rating: 5)
We purchased a new home and all was great. We left on a cruise and when we returned, the hardwoods were soaked and buckling. The fridge had been leaking for years and no one knew. We contacted our insurance company and they sent out Big Blue Restoration. Everything went off without a hitch with this company. We were put at ease and the job was completed to our complete satisfaction. The entire process was handled without us having to stress. The owner, Zack Davenport is a complete pleasure to work with. Honest and dependable! -
Review 4 (2022-08-21 - Rating: 5)
I contacted Big Blue after a flood in my kitchen occurred. I had never filed an insurance claim before much less had damage repairs. From the minute I spoke with Mike I knew I was in good hands. I was not any easy client. With my work schedule, pending family obligations and a nervous dog my timeline was tight. Mike never even asked why, he simply made it happen and the result was pure perfection. Every single person he had working on my project was a master at their profession as well as being on time and courteous. The orchestration of the rebuild was seamless. The quality of work was fantastic right down to the smallest detail. They even finished ahead of schedule and kept within my budget. I was trying to prepare for what was to come and read about kitchen remodel nightmares. They obviously didnt call Mike! Thank you Mike for making life so easy. -
Review 5 (2024-10-07 - Rating: 5)
Very prompt when they give you a time. Friendly, courteous, respectful to your property. Clarifies before they start to work show you what they find and what needs to get done. I was very happy with Big Blue Restore and I would strongly recommend them to anyone with damage to their home. -
Review 6 (2024-03-13 - Rating: 5)
We had a bad situation turned good all because of Big Blue Restoration. We had a pretty major flood in our kitchen that damaged the majority of our downstairs. Big Blue not only responded quickly, but their turn key management of the entire situation was just what we needed. Their field management team, Chris and Quint, kept up a steady stream of communication so I always knew what to expect and when. The owners, Mike and Zach, made sure we were happy throughout the entire process. The results exceeded my expectations. Truly would recommend them to anyone and everyone. 10/10. -
Review 7 (2024-02-26 - Rating: 5)
Incredible attention to our unfortunate flood! Incredible kind hard working people working for BB Restoration! They made it happen and in record time! Hire Big Blue! -
Review 8 (2024-02-13 - Rating: 5)
Worked with Quint and his team after our house was seriously damaged by fire. Our experience was excellent! Fires are awful but Quint was very kind to us, and got us home well in advance of the initial estimates. We received regular updates, and the quality of work was amazing. We appreciate everything the team did for us, and will Big Blue to anyone. -
Review 9 (2023-11-10 - Rating: 5)
We had a great experience with Big Blue. They were extremely responsive from the initial water damage mitigation and throughout the rebuild. Quint and team were very professional, and were able to get the job done much quicker than I thought. We have already recommended Big Blue to one of our neighbors! -
Review 10 (2023-07-01 - Rating: 5)
Big Blue was the choice of my insurance company when I had a HVAC leak and ceiling collapse in my upstairs bedroom. They came the very next day and cleaned up drywall, insulation, pulled back the carpet to begin the process of drying everything out. Carrie Curtis was great to work with, very professional and did all of the work by herself! I was very impressed and would recommend them to anyone.insurance company when I had a leak and ceiling cola -
Review 11 (2023-06-06 - Rating: 5)
Big Blue did an amazing job on the leak I had in my kitchen area. I was kept in the loop at all times about the entire job. Jason came in with great professionalism and knowledge because I had alot of questions to the process. Carrie also was very polite and courteous pertaining to anything I needed answers to as well. Overall, great experience and I would definitely recommend this company. Thanks again -
Review 12 (2024-04-03 - Rating: 5)
Big blue restoration helped us in sanitizing things post incident in my apartment. Jason is a very good guy and his teams services were really good. Recommend to anyone -
Review 13 (2021-01-05 - Rating: 5)
Zack, Quint, and Kyle are great guys to work with and are very professional. We had water damage and they helped restore our bathroom and wood floors. We also had them update our laundry room with tile floors, shelving, and fresh paint. They were easy to communicate with and always responded very fast whether it was through email, text, or phone. They made sure to always keep us updated on our project. I would highly recommend them for restoration or remodeling. -
Review 14 (2024-06-28 - Rating: 5)
The did an awesome job on my project. Fair prices and great work. One of the most important things is that they have great communication and were always on top of everything that came up. -
Review 15 (2022-11-23 - Rating: 5)
Big Blue was the vendor of choice my insurance company set up when I had a washing machine leak on my second floor. They were absolutely fantastic. They managed to get someone to come out the day of the incident, after hours (at around 10:30 PM), talk me through exactly what the damages seemed to be and next steps. Was able to sleep soundly that night, and they have been very responsive to communication and the restoration process overall. Will definitely be calling them up for any related incidents that may occur in the future, highly recommend them -
Review 16 (2021-07-22 - Rating: 5)
Kyle from Big Blue Restoration went above and beyond when we had a sudden leak in our upstairs bathroom that came through the downstairs ceiling. He was more than prompt in arriving to our home, and he had great communication about his ETA as well as what services he was able to perform and what other steps we would need to take. I felt he really kept me informed throughout the process to make the best decisions how to proceed with repairs. We are super happy with the work that he did and will definitely be using them in the future for any of our restoration needs. -
Review 17 (2022-11-01 - Rating: 5)
Big Blue has been nothing short of outstanding. We had a pipe burst which resulted in water damage throughout the kitchen. I was referred to Big Blue by a coworker and I called them thinking it would be a few days to get the ball rolling. Wrong. They responded same day and started mitigation worked. They did a great job and thoroughly dried out the wet areas.Following this, Big Blue helped us select the materials for repair. They had on hand places to go to select materials, gave us run downs of pricing and availability, and kept us informed as to arrivals and when work would start. The finished product far exceeded our expectations, and this was a pain free experience.I highly recommend Big Blue for any home repairs and remodels. You won’t be disappointed. -
Review 18 (2024-12-06 - Rating: 5)
Big Blue Restoration did my restoration after a water leak in my utility closet. They did a thorough job of checking where the water was and surrounding areas. After much effort on their part, the water damage is gone and the surrounding area is clean. Zak was so diligent in following up all work promised and delivered. He returned all emails and phone calls promptly and made sure that the project was done to satisfaction and beyond. I would recommend this professional and knowledgeable company to anyone seeking renovation or restoration work. They are trustworthy and efficient. -
Review 19 (2021-11-14 - Rating: 5)
The guys at Big Blue Restoration are more than the name implies. They built my family the home of our dreams during a time when building seemed less than probable, more like impossible. Despite the pandemic and surrounding supply chain issues, Zak and his team came through for us! Everyone I came in contact with was professional, knowledge and kind. The work done was of the highest quality and surpassed my expectations. I recommend them every chance I get! -
Review 20 (2024-02-12 - Rating: 5)
They were great to work with. Quint was professional and easy to reach and orchestrated a complicated restoration involving tough schedules, small children and a dog. The place and work looks amazing. -
Review 21 (2021-05-17 - Rating: 5)
We had extensive water damage in our home due to a toilet backing up overnight. We woke up to a nightmare and couldnt believe all of the damage. We hired Big Blue Restoration Company to get our home back to feeling like a home again. Kyle came out to assess our damage and when he left we knew we wanted to move forward with the company. They gave us realistic expectations on time frames and worked well with us and our insurance company. They were respectful of our home and always kept us well informed about everything happening, even when we were out of the home while the floor work was happening. Kyle was straightforward and reassuring, Quint may have been one of the most polite guys we had in our home during this process and the owner Zach followed up with us to make sure that we were satisfied with everything. We HOPE well never need them again, but if we did find ourselves in that unfortunate situation, wed hire them again. -
Review 22 (2021-05-19 - Rating: 5)
We are SOOO happy with our kitchen renovation - it is everything we wanted and more. Cannot say enough good things about Quint & Zach - they are great to work with. They are very professional, stayed on budget and finished in the time schedule. Super flexible as we changed a few things along the way and really brought our vision to life. Would HIGHLY RECOMMEND! Will definitely be using them for future projects! -
Review 23 (2019-09-16 - Rating: 5)
The aftermath of hurricane Florence in Emerald Isle NC was something we had not experienced in the 23 years weve lived and owned on the island. As Realtors, we were dealing with our own personal rental property losses and helping 20+ clients, whose listings we were responsible for, deal with tremendous loss and frustration with finding contractors to tarp, mitigate, and repair - not to mention the issues with communicating with the insurance companies and understanding how to work with and through them toward a successful settlement. As youd expect, none of us had any experience in dealing with this magnitude of disaster. Mike Anderson and Zak Davenport walked into our real estate office a few days after the storm, indicating that they were here to help in anyway they could. We checked references, were impressed, and we put them to work right away!They worked on our personal rental properties, helping us navigate through the complicated insurance process, providing professional and timely mitigation, and then working through all aspects of putting our houses back together. No problem was too small or too large for Mike and Zak and their crews of workers; and all were extremely professional and thorough as well as experienced in their trades.It can be difficult when the need is so great, to know that you have the right people working for you, and be able to trust them to help you get through the process. Mike and Zak not only got our properties re built and ready for the coming rental season, but also have helped many of our clients through the process, some requiring complete rebuilds from the studs out. They took the worry and frustration of dealing with the insurance companies out of the equation, and helped us and our clients get equitable and timely insurance payoffs which allowed the work to proceed and be completed on time. The work was done, as they claim, for the amount that the insurance companies would pay. There were extras, of course, for requested upgrades from original materials, such as moving to a metal roof or installing better windows. But prices were reasonable and the quality of work was consistently 5 Star.We sincerely hope no one has to go through what we did, but if and when you need their services, we highly recommend Mike Anderson and Zak Davenport. -
Review 24 (2021-04-13 - Rating: 5)
The Big Blue team (Zak, Quint, and Kyle) were great! We had a major water leak that damaged our master bathroom. We worked with them and did a complete renovation of the bathroom. They were attentive and responsive in all steps of the process. They went above and beyond our expectations, and I would recommend them highly. -
Review 25 (2021-11-09 - Rating: 5)
Kyle from Big Blue came out to help me assess the source of a water leak. He was prompt, professional and very knowledgeable. One of the best parts about Big Blue is they provide many home care services, so theyre a good place to start with a consultation for projects both big and small. -
Review 26 (2021-02-11 - Rating: 5)
We contracted Big Blue to come fix extensive water damage at our house. From start to finish, they did a great job for us. Their staff were professional and courteous; communication was excellent and they went the extra mile to make sure we were satisfied. The room they fixed now looks better than all the other rooms in our house lol. They have our highest recommendation. -
Review 27 (2021-03-30 - Rating: 5)
Big Blue is the best!1. My house looks amazing.2.They dealt with the insurance company ( who were making me crazy) AND got me significantly more repairs/money then the insurance company first offered.3. They are really nice4. Communication is great5. They are thoughtful. As the painter was tarping my kitchen--I heard Quint make sure they left the coffee maker accessible. Its the small things.6. There was diversity in the work crews they brought in7. They paid attention to the details.8. Quint is the man. -
Review 28 (2021-03-15 - Rating: 5)
We had a leak with our toilet in our 1/2 bath on the first floor. We called one company who came out to look at the damage and said to call them when we hear back from insurance. We called Big Blue and they came out assessed the damage and said they will work with the insurance. Quint worked with us and was very responsive. We were given a time frame and the work was completed in time with one minor thing that had to be completed a week later. Quint stayed on top of everything, answered our questions and gave us great customer service. The damage required the wood floor to be replaced, the vanity to be replaced, and painting. They did have to dry out the area before work could begin. We decided to replace the toilet at the same time so they took care of that as well. The leak is repaired and the bathroom looks great. We were very pleased with Big Blue. -
Review 29 (2022-08-31 - Rating: 5)
Could not reccomend Quint & crew any higher. Simply outstanding They performed a variety of tasks for us in preparation for selling our home. Very reasonable price, worked with our tight timeline and gave us some options on payment. Just all around friendly/professional folks. They did repairs on a major exterior wall, replaced countertops, damaged flooring, helped install a microwave and changed out faucets as well as fixed rotting exterior wood and fixed a really rusty gutter. We learned of them through our realtor and I will gladly refer out to others!! -
Review 30 (2020-10-08 - Rating: 5)
Big Blue was recommended to me after a tree caused roof and water damage to my house. They immediately came out to assess the damage and begin the restoration process. They scheduled all of the repairs and made the entire process completely easy for me. Quint always kept me updated throughout the process and even came out on a Sunday to fix an issue. They made it seamless, as they worked with the insurance company directly on my behalf. I would highly recommend them and use them again! -
Review 31 (2021-04-06 - Rating: 5)
Due to faulty dishwasher installation, we came back from vacation and found buckled hardwood floors. Our insurance company used Big Blue Restoration to dry things out. We also brought them back in to do our hardwood floor restoration. (Our floors were not prefinished flooring - so EVERYTHING had to be resanded, restained and refinished.) We had never gone through anything like this before - Kyle was extremely knowledgeable, thorough and VERY patient with all of our questions and gave us tips that helped us along the way. Junior did a great job matching the stain to our stairway. Our floors look incredible and we could not be happier. I would not hesitate to use Big Blue Restoration again. -
Review 32 (2020-10-21 - Rating: 5)
The team over at Big Blue did a great job redoing our bathroom after we had some significant water damage. They were able to get out there quick and get things put back together. They were professional and they do high quality work. I would definitely use them again and would recommend them to anyone. -
Review 33 (2021-06-11 - Rating: 5)
I cant say enough about Mike Anderson and his team. We had extensive hurricane damage and had a bad experience with a prior contractor. Despite being busy, Mike listened to my troubles and was gracious enough to take them on. The quality of their work is excellent. His communication was phenomenal. He essentially became part of our family, and it couldnt be more pleased with what he has done for us. Would recommend him to anyone and will definitely be in touch with him in the future. -
Review 34 (2021-04-17 - Rating: 5)
I called late Thanksgiving night with a water leak. I had gotten most of the water up before calling so I didnt need them that night. Kyle returned my call that night and had a crew with equipment at my house early the next morning. They handled extraction, drying and carpet removal. After the drying process, Kyle worked with the insurance company on the estimate and made sure I got the most out of my policy. I handled insurance claims for 38 years and can say this is an excellent contractor.Professional, friendly, effective and. cost effective! -
Review 35 (2023-03-11 - Rating: 5)
Working with Mike is a pleasure to do. The quality of his team’s work is outstanding. He just finished redoing a shower stall with tile and I could not be more pleased with the job they did. I will use Mike and his team for any project I have to do the future. They are Great ! -
Review 36 (2021-12-03 - Rating: 5)
Mike and team did a fantastic, professional job repairing water damage, treating mold and remodeling the inside of our beach house. The team delivered on our expectations and kept us apprised every step of the project. If you are looking for someone to treat and remove mold, their work is superb and has left us feeling confident the mold we had has been completely eradicated. Their communication, project management and work ethic are top notch! -
Review 37 (2023-03-09 - Rating: 5)
My experience with Zak, Mike, and Quint from Big Blue Restoration has been wonderful. They are true stand-outs in the restoration industry. So glad to have found them! -
Review 38 (2020-10-12 - Rating: 5)
The team at Big Blue did an amazing job taking our water damaged area to a beautiful finished product. The were extremely professional and easy to work with. All work performed was of great quality. Highly recommend! -
Review 39 (2021-11-27 - Rating: 5)
Cant thank Kyle and Big Blue enough for the excellent job theyve done. They found a water leak that lead to major damage to the bathroom, hallway, bedroom, and dinning room. They set machines up to dry out the water damage and had to rebuild these rooms. They went above and beyond to make sure everything was done correctly.Would 10/10 recommend! -
Review 40 (2022-12-12 - Rating: 5)
I contacted Big Blue for an inspection due to water damage. Jason Russell arrived and was very professional and knowledgeable on what needed to be done. I was very pleased with his visit and recommend Big Blue to anyone. -
Review 41 (2022-02-02 - Rating: 5)
Big Blue Restoration is fantastic, highly recommend them to everyone. I have used them on 2 separate occasions and they have delivered top quality work both times. They are great to work with and delivered ahead of expectations. I recommended them to all of my friends! -
Review 42 (2023-06-23 - Rating: 5)
Mike and crew are GREAT! Highly recommend. -
Review 43 (2022-11-03 - Rating: 5)
We were most impressed with their professionalism, concerned not only with the work and the completion of it, but their personal interactions and their care for the customer. In summary, their work ethics, integrity, and communications were tops for use. Take our word for their work - you wont be disappointed. The McCollums -
Review 44 (2021-04-23 - Rating: 5)
Mike and his crew are absolutely great. I have used them for owners at the beach and have nothing but good things to say. Mike and his team are EXTREMELY knowledgeable and finish jobs 100%. Would absolutely recommend to anyone who appreciates quality and a company that always answers when calls! -
Review 45 (2024-09-05 - Rating: 5)
What a fabulous group of guys! Tim was the first and last face we saw. Professional, courteous and knowledgeable, jumping right into action when my art studio A/C unit flooded the room. Jason and Charlie also came out more than once to work on the mess, finding more water trapped in insulation between the two floors. All these guys made my nightmare more manageable for me. Great job guys!!! -
Review 46 (2021-04-07 - Rating: 5)
I had a leak in the upstairs bathroom that came through the kitchen ceiling. They came out and checked it for no charge and let me know that I could simply paint it myself with no need to hire anyone. I’m a big fan of any company willing to do this because it feels like they’re honest and really are looking out for what the customer needs. Would definitely recommend them. -
Review 47 (2019-08-24 - Rating: 5)
Team at big blue came in after hail, wind, and rain damage to our roof and master bedroom ceiling.Guided us through claim with insurance company and had quick turn around time. Great work and highly recommend! -
Review 48 (2022-02-15 - Rating: 5)
5 stars to BIG BLUE RESTORATION. If you have water damage you cannot go wrong with this company. Professional, efficient, honest, & fair. Thank you for making my home better than before the damage. I highly recommend BIG BLUE. -
Review 49 (2020-04-25 - Rating: 5)
We had an emergency that required a restoration contractor. I spoke to the owner of the company directly and they had crews mobilized with a couple of hours. Due to them being licensed general contractors as well, the reconstruction after the cleanup was super smooth. These guys made the absolute best out of a bad situation! #NotAllHeroesWearCapes #BigBlueRestoration -
Review 50 (2021-02-12 - Rating: 5)
Ive used Big Blue Restoration twice now, and both experiences have been great. Their communication is excellent, and their quality of work cant be beat. Id recommend them to anyone. -
Review 51 (2022-10-19 - Rating: 5)
Thanks to supervisors Jason Russell, Quint Hogge and Raul Garcia along with Dante Barra, Jason Boswell, Hugo and Jesse for restoring my home after water damage. A very professional and competent group! -
Review 52 (2024-08-09 - Rating: 5)
The guys that actually did the construction made sure that the storage shed was better than the one that was damaged -
Review 53 (2021-04-07 - Rating: 5)
They were great from beginning to end! Always responsive to phone, text, or email. Was always on site and willing to make sure I was happy with the work being done. Already recommended them to a friend of mine. -
Review 54 (2024-06-06 - Rating: 5)
Highly recommend Big Blue Restoration. Following a flood caused by a water heater, Big Blues staff did a superb job restoring our fully furnished basement. They are knowledgeable, communicate frequently, work hard and are very pleasant. Thanks Quint, Chris, and Jason and your co-workers for an excellent job. -
Review 55 (2022-11-14 - Rating: 5)
Mike was very responsive. I was away from my house and he took care of the repairs and follow up. Very professional and will recommend them for home repairs. Thanks -
Review 56 (2022-06-01 - Rating: 5)
Mike is very responsive and always answers texts and phone calls. The work performed is excellent and workers are very professional. Would highly recommend for anything. -
Review 57 (2023-11-03 - Rating: 5)
Mike and his team were true pros. They understood the renovations we wanted for our kitchen, deck, and downstairs game room. His estimates were accurate and he was super accommodating to our schedules. Highly recommend and we will def use Big Blue in the future!!! -
Review 58 (2023-07-08 - Rating: 5)
I worked with Quint to get my roof replaced after a tree limb fell on it. Quint was extremely professional, responsive and prompt. They followed up on the service and worked with any concerns or questions we had. Highly recommend Big Blue and Quint to anyone who needs work done. -
Review 59 (2023-07-13 - Rating: 5)
We were referred here by our plumber and are so happy we were. They were prompt, communicative, professional and most importantly, honest. Carrie answered all our questions so patiently and was super knowledgeable about all things water-damage clean up. Hoping we don’t need this service in the future but if we do, we will absolutely call them back. -
Review 60 (2021-10-02 - Rating: 5)
The work was done in a professional timely manner and quality was wonderful. We highly recommend. -
Review 61 (2022-01-19 - Rating: 5)
Kyle from Big Blue was very professional and courteous. He treated our home with respect, answered all our questions and made the mold mitigation process as painless as possible. Would recommend Big Blue Restoration to anyone in need of mold mitigation. -
Review 62 (2020-02-17 - Rating: 5)
Big Blue finished my job early. They constantly made sure that I knew what was happening during the reconstruction. They let me know if Mold I had, and I didn’t even know that was my issue. I had water damage. The owner was super knowledgeable and I prefer local businesses over big chains. Highly recommend this company. -
Review 63 (2021-03-18 - Rating: 5)
The water heater broke. They coordinated with a good plumber. Zak explained to me the whole process, They always answered my questions. Water damage remediation. Removal of damaged wood, and preparation for the install of the new water heater. Zak and his team were courteous and attentive to our needs. -
Review 64 (2020-09-20 - Rating: 5)
We needed extensive new flooring as a result of water damage. Big Blue Restoration provided good detective work on the replacement flooring, smooth coordination with the insurance company, and excellent professional installation in a complicated situation. Props to owner Zackary Davenport and project manager Quint Hogge. -
Review 65 (2023-06-26 - Rating: 5)
Jason and Carrie were awesome!! -
Review 66 (2021-01-29 - Rating: 4)
Very courteous and helped me through the claim process. Explained everything in detail. -
Review 67 (2021-04-28 - Rating: 5)
Outstanding service. One of the few remediation companies doing thing the right way. -
Review 68 (2022-12-27 - Rating: 5)
Great service, amazing people to work with.10/10 -
Review 69 (2021-03-11 - Rating: 5)
Best in the industry! These guys are excellent to work with.