Roto-Rooter Plumbing & Water Cleanup

Located in Waterbury, Connecticut

Address: 411 Highland Ave #2N, Waterbury, CT 06708, United States

Phone: +1 203-764-2758

Rating: 4.8

Services

On-site services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-26 - Rating: 5)
Javier was excellent! Came out and fixed the issue. I had a clogged drain and standing water in the sink. He managed to clear it up, checked the basement for any leaks afterword, and left the place tidy. Very professional and courteous.

Review 2 (2024-10-23 - Rating: 5)
Richard was absolutely a blessing. Our main drain was clogged he showed up and worked until he solved the problem. His energy is amazing he made us laugh in a time we wanted to cry. Great guy great service Thank you Richard

Review 3 (2024-10-21 - Rating: 5)
Pleased with the service we received today. Was able to diagnose and resolve the issue with the clogging in our kitchen sink. Needed to open the clean out pipe in the basement and did it in a very professional manner ensuring there was was no leakage in the area and everything was left neat and tidy with no clean up work for me.

Review 4 (2024-10-18 - Rating: 5)
Came same day when they said they would. Did a thorough and professional job to replace my broken sewage injector pump. Very satisfied. They explained the pricing up front and were courteous and considerate throughout. Thank you Frank!

Review 5 (2024-12-26 - Rating: 5)
Richard from Roto Rooter provided exceptional service today . It was not a simple service call and it was performed and addressed quickly. I highly recommend Richard and Roto Rooter.

Review 6 (2024-12-19 - Rating: 5)
Fernando and Christian were very professional. They assisted me with my house. They got everything covered by the insurance and will highly recommend Roto-Rooter and Fernando and Christian to any friends and relatives.

Review 7 (2024-10-18 - Rating: 5)
We were in deep trouble with our sewer main stopped up between the house and street. This was further complicated by ALLGOOD plumbing leaving us hanging for over two hours then telling us they may not be able to get to us today, now yesterday. A call to Roto-rooter saved the day. Jamaal arrived when promised and went to work. And WORK he did. It was a tough one but he was persistent and got the drain clear. Super guy, great attitude, and a work ethic thats hard to find these days. It was nearly. 2am when he pulled away. Thanks again Jamaal! Doug & Sondra

Review 8 (2024-10-18 - Rating: 5)
Had an emergency pipe burst. Crew with supervisor were out in an hour and half. Tyrone and Jamal were awesome, fast, and super friendly. I would love to never have to call them again, but I know who I will if I need plumbing service again.

Review 9 (2024-11-21 - Rating: 5)
He was very helpful and professional and got the job done and it was not an easy task. He showed up on time and did not leave till the problem was resolved. I would highly recommend Rotor-Rooter.

Review 10 (2024-10-22 - Rating: 5)
Great experience with Roto-Rooter. Franklin was polite, friendly, efficient, & timely. Made everything very easy for us. We would use him again.

Review 11 (2024-10-24 - Rating: 5)
Mike is fabulous and funny. It’s so nice to have someone that knows what he’s doing and he does! Job was done perfectly! Mike deserves more than 5 stars!

Review 12 (2024-10-18 - Rating: 5)
We had a big spillage from one of our pipes and a significant blockage that took a lot of work to get out. Miguel the technician was very persistent and focused on getting to the right solution and unblocking the issue.

Review 13 (2024-10-19 - Rating: 5)
He was very professional and respectful and very communicative. He explained everything and very clean and neat. I really appreciate the service thank you Mike!

Review 14 (2024-10-22 - Rating: 5)
Jon was great, very professional and a pleasure to have at my house. He fixed my drainage problem quickly and explained everything along the way.

Review 15 (2024-12-02 - Rating: 5)
Fernando DeOliveira & Christian had an outstanding professional approach. They were very personable & knowledgeable & explained everything thoroughly. Thank you.

Review 16 (2024-12-23 - Rating: 5)
Very pleasant employees ☺️. Very well respected to their customers. Great service thank you. (Mike and co-worker)

Review 17 (2024-10-21 - Rating: 5)
It was one of the toughest drain.clog , ever with old pipes the snakes refuse to go though the pipe, but the Tech Miguel just kept at it, i can tell he he was tired but he just kept on till he finally clear the line…”thank you Miguel for your dedication and a job well done “ thank you

Review 18 (2024-10-27 - Rating: 5)
Mike was our technician and was excellent. Professional, friendly, and knowledgeable. Great service!

Review 19 (2024-10-17 - Rating: 5)
Richard was great. He took a lot of time to find the best solution and to solve the problem. I would request him again for sure.

Review 20 (2024-10-23 - Rating: 5)
Same day service, fixed issue immediately. The tech Orlando was great and explained everything clearly to us. Will use again!

Review 21 (2023-10-12 - Rating: 5)
Roto-Rooter did an absolute fantastic job! Christian and Ethan worked their hardest to get the job done efficient and fast. Fernando the salesman was very helpful with the process. He explained everything and answered all my questions, will highly recommend them to other friends and family members. Rodney and jermaine were also spectacular. I have never received such incredible customer service. I’ve never felt more appreciated. Honestly one of the best experience I’ve ever had. Job well done

Review 22 (2024-10-18 - Rating: 5)
Orlando is an amazing Gentleman very professional helped me out unclogging the pipe in the house. thank you so much

Review 23 (2024-10-18 - Rating: 5)
Excellent service. Frank was great! Would definitely use them again.

Review 24 (2024-10-26 - Rating: 5)
I had Francis fix a leak in my house and he was very helpful and efficient.

Review 25 (2023-06-01 - Rating: 5)
Our bathroom sink became clogged and we decided to have someone come to the house since it didn’t improve with using a basic drain snake or plunging. It was after hours but I was familiar with the name ‘Roto-rooter’ so checked out their website. It was easy to schedule an appointment online for the next day. Our technician, Carl was absolutely fantastic. He took time to talk about the plan, wasn’t rushing the job, patient while working on the drain and didn’t force the equipment to go which could more easily damage things. I was really thankful and impressed because we actually had two blockages, a second even further down. I think it could have been easy not to check thoroughly but then we would have been stuck again. He found and replaced a few fittings which would become problems down the road. Carl took extra time to make sure the job was done right. Will definitely call them again if needed and request Carl!Thanks

Review 26 (2024-01-19 - Rating: 5)
I am trying to send a very positive review of Alan OConnor and I cant seem to get it through. He was very professional and did an amazing job installing my water heater and water purifier. I would love to have him provide me with any services that I might have in the future .

Review 27 (2024-10-25 - Rating: 5)
Orlando was friendly, efficient, and knowledgeable. He solved the problem quickly.

Review 28 (2023-10-12 - Rating: 5)
The 3 gentlemen that came to assist were all very knowledgeable, professional, and polite. From the snaking, camerawork, and the water abatement, these guys helped identify my issues and offered possible solutions. Especially Fernando D. who took the ball and ran with it. He helped guide me through the process of file insurance claims and fielding information for coverage for scale of work. All in all a positive experience for something I wasn’t looking forward to doing.

Review 29 (2024-04-19 - Rating: 5)
Roto rooter fixed my washing machine valve and installed a water filtration system. Previously we would constantly run out of water from our well and now we have basically unlimited supply of crystal clear water. I’ll be using these guys for everything in the future they’re the best.

Review 30 (2024-10-29 - Rating: 5)
Josh was great and a professional. Fixed our issue right away!

Review 31 (2023-01-02 - Rating: 5)
My plumber John was exceptionally professional, friendly and informative. He kept me apprised of what needed to be done, the process involved, and he explained everything in terminology I would understand. He answered all of my questions and left only when he could assure me that things were working properly. He was up front and honest with costs and he cleaned up after himself. He was a pleasure to have at my home and my drain is working wonderfully and I can finally finish my laundry. Thanks again.

Review 32 (2023-07-29 - Rating: 5)
The plumber Stalyn that came was very professional. Very informative. Did a wonderful job. I recommend. Service was quick and efficient to fix my toilet clogging problem. Nothing bad to say at all. The only recommendation is maybe a little cost effective service. Besides that. 10/10 service.

Review 33 (2024-01-29 - Rating: 5)
I called the office over the weekend for a non-emergency plumbing issue, and the tech was here first thing Monday morning. He took care of the problem quickly and addressed a few other plumbing-related questions for me while he was here. Highly recommend!

Review 34 (2023-04-28 - Rating: 5)
If I could give 100 stars I would. Our point of contact Carlos was A+! Made sure I knew what to expect every step and reassured me during a very stressful time. Having never gone through this he calmed me down and told me he was available anytime to answer questions which he was. The mitigation team Rodney and Sean came and spent the day cleaning up. My basement has never been so clean. They were amazing !!! Roto Rooter is so lucky to have these 3 employees.Thank you Carlos, Rodney and Sean!

Review 35 (2023-12-29 - Rating: 5)
Alan O showed up from Roto Rooter to fix a leaking faucet and replace my mothers shut-off valves under the kitchen sink and This guy was awsome...his experiance showed through from the beginning. He knew what was wrong with the faucet before he looked, just from my explanation; and he replaced both shut-off valves in no time and now everything is back to working great! Excellent job Roto Rooter thanks for sending Alan O.

Review 36 (2023-09-13 - Rating: 5)
William did an amazing job quickly identifying and resolving the issue. He also explained next steps that could help us prevent an issue moving forward. He was very respectful of our property and professional.

Review 37 (2023-07-07 - Rating: 5)
Orlando, Carlos & Mike were awesome! Very responsive, thorough and professional, the crew was able to help with an emergency backup our house encountered, and had the situation corrected within less than an hour of the initial call!

Review 38 (2023-10-12 - Rating: 5)
Carlos and Johnattan were exceptional. It was a true emergency and Raphael was here 2 hours prior to timed arrival! The entire team were so nice, helpful and kind. I cannot say enough. They took time to explain things to me in detail. Carlos and Johnattan helped me so much!!!

Review 39 (2024-01-26 - Rating: 5)
Prompt, explained everything throughly and went out of their way to get the job done as quick as was possible. Alan & Carlos were both professional and assisted explaining things to us each step of the way

Review 40 (2024-01-26 - Rating: 5)
Technician came out, accessed the problem and had the service set up and completed within 3 hours. This is our second time using Roto Rooter and always professional, curtious and reliable.

Review 41 (2023-07-01 - Rating: 5)
Not only was John on time, but he was committed to fixing the problem until it was solved. His patience, determination and detail to this job (which was his last job of the day)spoke volumes. What a great company with even better employees. Thanks John!!!!!!

Review 42 (2024-11-20 - Rating: 5)
Fernando DeOliveira was extremely professional and responsive. He has helped to resolve all issues that we have had over the past year from bathrooms to the kitchen. We truly appreciate his empathy and time.

Review 43 (2023-07-10 - Rating: 5)
Fernando was extremely prompt and thorough at diagnosing an issue with water leaking/damage and giving us an estimate and organizing a team to address the problem. Extremely professional and explained everything required. He is even working directly with our insurance company for coverage and mitigation. Highly recommend!

Review 44 (2023-10-10 - Rating: 5)
Loved the work that Fernando, Ethan, Christian and victor did on my house! Amazing customer service and quick to get the job done! Can’t thank these guys enough!! Rooter router is lucky to have these guys!

Review 45 (2022-11-21 - Rating: 5)
I called because my washing machine was not draining and the water was backing up and over flowing. They gave me a four hour window but someone came within an hour. The technician was very pleasant and explained what he was going to do and the cost. He performed the service and tested it to make sure the problem was resolved. He also informed us of what he found. Would highly recommend.

Review 46 (2023-06-09 - Rating: 5)
As soon as we noticed a leak we called roto rooters and Fernando walked us through the entire process. This included cleanup and help guiding us with the insurance company and help obtaining a dumpster to get rid of all our damaged items. He was very informative and remained professional the entire time. We couldn’t have asked for a better experience.

Review 47 (2023-06-30 - Rating: 5)
My upstairs tenant called Roto-Rooter because he had a leak in his unit that was causing water damage in my suite below. Despite the fact that I had not called them, Fernando and Ken were generous with their time in explaining to me the process for repairing the leak as well as the water damage. They were pleasant, polite and professional.

Review 48 (2023-10-10 - Rating: 5)
My guest bathroom began leaking with toilet water. Fernando and Ethan did a great job clearing out the water and Christian was great enough to clean the remains off the floor and outside hallway. Excellent service

Review 49 (2024-10-04 - Rating: 4)
The persons that came to my home were very personable. They knew their work and did work hard to accomplish a clean out of my main. Unfortunately, the lead from the sidewalk was not found (a car was parked on top of it) and the first gentleman was unable to use the proper tool for the job, the 9000 so the line was not freed of its clog.I may have someone install a clean out out side of the house. I completed a ticket for it. I was unable to inform them that the City intends to clean that line and would wait to see how the drainage works after the Citys efforts.I was only able to call the camera man as no contact info was provided with regard to the completed contract.

Review 50 (2024-12-05 - Rating: 5)
Fernando & Christan came out they were great

Review 51 (2022-05-25 - Rating: 5)
Our assigned plumber Alan, is very professional and informative. He pinpointed the issue we had and let us know what to look out for as well as the repairs that he needed to execute. We are extremely pleased with his work which he did in a timely manner and happy that the issue is resolved.

Review 52 (2024-10-31 - Rating: 5)
Second time this year Roto-Rooter has had to come here to replace a toilet. This time as well as last was a great experience. Its easy to schedule an appointment. They arrived when scheduled. I got a call to let me know someone was on the way. I wont use another company for my plumbing from now on.

Review 53 (2023-09-08 - Rating: 5)
Jon, the technician was extremely professional, explained the problem before the actual fix so that it was my decision. Came within a reasonable time from my initial phone call even though it was the holiday weekend. Yes, I would call Roto Rooter again.

Review 54 (2023-10-10 - Rating: 5)
I had a wonderful experience with Roto Rooter and these gentleman. They did a FANTASTIC job and outdid themselves! I appreciate the effort they put into their work and will always be using Roto Rooter for any future needs.

Review 55 (2023-05-19 - Rating: 5)
Dazhaun was professional, courteous and fixed my plumbing issues easily. Rotor-Rooter prices for quick easy plumbing issues are outrageous. No wonder they dont provide a price estimate over the phone. They charge $107 to look at the problem. $542 for 2 quick repairs that took less than 45 min is ridiculous. SHOP AROUND!

Review 56 (2023-08-01 - Rating: 5)
Josh came out this morning to fix a toilet backing into a shower. After having no luck with an auger down the drain he went the extras mile and removed my toilet to get a better angle on the obstruction. Replaces my old ring and cleaned the bathroom almost spotless. Would use Josh again for any plumbing issues.

Review 57 (2023-12-01 - Rating: 5)
A great team Mike and Edwyn did a thorough and clean job, and with a great sense of humor in a tough holiday situation for us. Thanks ever so much for coming to our rescue—-Daniel S.

Review 58 (2023-09-15 - Rating: 5)
Service was great. Mike was amazing, and didn’t waste any time getting right to it. He was very friendly and helped me understand everything. I think the pricing was s little crazy, but it’s not like I could do it myself so I paid it

Review 59 (2023-08-06 - Rating: 4)
We had a washer delivered. We paid for installation but the installers were concerned with the condition of the faucets. They felt the faucets were very old and if they were replaced it would be much easier to install. We had to call Roto Rooter and they sent Stalyn. He was pleasant and knowledgeable. I explained the situation and he gave me an estimate. The base price of just looking at the issue was 517!!!I was stuck so I approved the work. Stalyn proceeded to remove the old faucets and lo and behold they came off without a problem. The threads looked practically brand new with a bright copper color. Stalyn told me that the installers are not plumbers so they do not want to take responsibility. I help him bring the new washer over and he quickly installed it after placing new faucets on the pipes. I then helped him move the old washer into the garage. I really appreciated the camaraderie that Stalyn expressed to me and by no way I blame him for the outrageous bill which after labor and taxes came out to almost 590.00. I will in the future try my hand at these kinds of repairs. I would have saved quite a few dollars

Review 60 (2023-05-15 - Rating: 5)
Dazhaun was very professional and friendly. Eased my concerns by explaining process thoroughly and informing me of the cost each step of the way. No surprises. Located problem area quickly. Excellent experience. Would use rotor rooter again.

Review 61 (2023-05-26 - Rating: 5)
Fernando was very helpful with filing my claim after major flooding that affected my home . He worked with the adjuster and. Was very proactive and reassuring when it came to explain what him and his team would do to clean, dislnfect and remove all the soaked items from the flood. Christian and Ethan worked quickly with organizing the salvageable and non. Salvageable items. The were very careful with items that were breakable and mindful with their organization. They took care of all the disinfecting and left everything super clean . Thomas also gave a detailed explanation of the water system. Overall these guys saved the day and spared me from the distress I was in from this massive flood. Thanks for fernando and his team for going way above and beyond the call.

Review 62 (2024-10-21 - Rating: 5)
Mike and his partner did a great job with clearing a blocked sewer line! Highly professional and clearly explained the process for today and the next steps for preventing future occurrences. Thanks again!

Review 63 (2024-12-09 - Rating: 5)
Very attentive, explained with care, provided great help.

Review 64 (2023-07-07 - Rating: 5)
Orlando was great. I was hesitant to deal with our plumbing issue because I didnt know what to expect. But Orlando showed great kindness, knowledge and respect. Very professional. I couldnt have asked for a better experience.

Review 65 (2023-02-03 - Rating: 5)
Writing this review to share the incredible experience I had with using Roto-Rooter. My downstairs toilet over flooded and I called RR to help with my issue. It was unknown to me what the cause might have been. They sent someone the next day who was to snake my toilet with hopes to clear out any clog. Jacob was on time, professional and prepared. He came into my house and told me exactly what he was going to do, which was very appreciative to me since something like this can be overwhelming. He used professional cleanliness at all times. He had to remove my toilet and set it on a tarp to prevent any water from leaking on my floors. Jacob did everything he could and tried to snake my toilet for about 3 hours. He finally called his manager and he was directed to call another plumber from RR to make a more thorough diagnosis. Jacob did an impeccable job cleaning up my bathroom from any debris that came out of the toilet and as well as taking any garbage with him on the way out. He was really respectful and most importantly he was VERY knowledgable. He reassured me that the next plumber would be able to 100% give me more insight on what my issue was. Jacob was very polite and patient. He answered all my questions that I had while he was here and he did everything he could while working on my toilet clog. Unfortunately, there was not a clog and therefore the snake was not going to fix the problem. Alex came shortly after Jacob left. Alex was again, professional and timely. He knew exactly how to diagnose my problem. He took a camera and reviewed my plumbing lines and determined that there was likely a broken pipe and explained to me next steps on getting the issue fixed and resolved. I am the type of person that likes to ask questions and understand the process. He was VERY patient and knew how to answer every question I had. He had all the tools on hand to detect where my main pipe was running from my toilet, out through my house and into the street. He was able to pinpoint EXACTLY where the issue was (5ft in the ground and 3 feet into my foundation). Alex then explained to me rough costs and procedure to fix the issue. At this point it was Friday evening and he explained that if we wanted to move forward with the fix through RR they could likely be there Monday morning (based off pulling a permit through the town of Stamford). Alex was incredible to work with and I am SO fortunate to have had him be the Plumber that diagnosed my issue. He was compassionate to my concerns (as something like this can be very overwhelming) but reassured that RR would be able to make the fix as soon as possible and he was exactly right with that. RR was reliable when I needed them the most. Come Monday morning, Peter from RR was at my doorstep as well as an excavator. Peter was extremely polite and explained everything he was going to do. From start to finish Peter knew where he needed to dig 5 ft into the ground and then 3ft into my foundation. I had asked him to show me his discovery when he were to find what he was looking for in the pipe. As soon as he determined the issue he explained my pipeline broke and roots and soil were growing inside and that was the cause of the clog. Peter was fast an efficient. He did a spot fix on my pipeline and was able to confirm the flow was now corrected and properly working. This was all done from about 9am-1pm. I was very impressed with professionalism and promptness. Finally, one last plumber came to jet our line to ensure all was clear (and it was). Needless to say, Roto-Rooter was the best for the job. Every single plumber knew their role in my fix. They were polite, kind, patient, knowledgable, and professional! I highly recommend using Roto-Rooter as they are the best in the business. Thank you again to Jacob, Alex and Peter!

Review 66 (2023-10-13 - Rating: 5)
The plumber arrived within the hour, looked it over and suggested a clean out to solve the problem before digging in deeper. It worked! Fast, knowledgeable and professional. Highly recommend this company and this plumber.

Review 67 (2022-10-15 - Rating: 5)
Marlon was very knowledgeable and helpful with my multiple plumbing issues. He cleared up the bathroom sink with no problem and fixed my shower handle when new parts came in for delivery. He knew exactly what the problem was, how to resolve it and when the parts came in, he fixed the issue. I would recommend Marlon and RotoRooter.

Review 68 (2024-10-19 - Rating: 5)
Super easy to schedule. Very nice staff. They fixed my problem and gave great advice for future situations. Highly recommend.

Review 69 (2023-08-30 - Rating: 5)
Roto-Rooter did their job! William, the tech who provided the service, was knowledgeable, and professional. He shared information and explained everything that he was doing to the outside drain system.

Review 70 (2023-10-10 - Rating: 5)
Roto-Rooter did a great job cleaning my basement up after it had been flooded with all the recent rain. Shout out to Christian, Fernando, Jermain, and Tyler for doing a great job!

Review 71 (2020-08-25 - Rating: 5)
Carl showed up quickly and worked efficiently to solve our problem. He called in all his different colleagues (Bob from cleaning up and Damien from the repair crews) who were also amazing - to do their own parts. It took a while but in the end we are very happy with the outcome. All of them were courteous, kind and even made this tired mama laugh (and followed all Covid guidelines). Thanks for excellent customer service!

Review 72 (2023-05-10 - Rating: 5)
Fernando (water damage specialist) has been an important part of our on going situation… his professional advise has gone above our expectations so far, his help, rapport and constant communication has helped us to understand the necessities of our water system. You have a gem of a professional.Thank youMaurice JuarezCustomer

Review 73 (2022-04-18 - Rating: 5)
Alan was knowledgeable, kind and very tidy. You would have never known something was done but newer parts. Appreciated his advice and tentativeness to see even though I called about one problem he recognized another one I did not notice and fixed both. He is a great plumber.

Review 74 (2022-02-03 - Rating: 5)
Our technician was extremely helpful! For having just had a pipe burst and our basement flooded, they made whole process super easy which put us at ease. Our technician came on time, was very professional, fixed our pipes quickly, and even pointed out further potential issues we may want to get fixed to prevent future problems. We absolutely recommend using Roto Rooter!

Review 75 (2023-08-14 - Rating: 5)
Carl came out at the scheduled time and found & fixed the issue quickly. He was very personable & friendly. We highly recommend his services!

Review 76 (2023-07-07 - Rating: 5)
Mike is a great plumber, I had several plumbers over to find my issue and he was the one who found a very particular leak and explained my entire old house system to me. He is a fantastic plumber with so much experience!!!

Review 77 (2023-07-02 - Rating: 5)
Charles was professional and knowledgeable. He responded promptly to our issue and resolved the problem efficiently. Price was very reasonable. Highly recommend their services.

Review 78 (2023-09-15 - Rating: 5)
Great experience. Anthony was very helpful and knowledgeable. Easy to schedule an appointment online within 24 hours. Would use again!

Review 79 (2023-12-24 - Rating: 5)
Mike did a wonderful job clearing out drain and gave good advice to keep them free. You are very fortunate to have him as an employee.

Review 80 (2023-07-03 - Rating: 5)
We had a clogged tub drain and roto rooter was able to come and fix it within 45 minutes! Easy to make an appt online. very professional!

Review 81 (2023-05-05 - Rating: 5)
Mike was explained what was going on and how he was going to clear the sewer line. However, he also stated that another Peru was to put a camera through the pipes to see if lines was in good condition however I didn’t have that service that he stated was included. So I would apply if someone can call me to follow up with me on this matter.

Review 82 (2023-10-12 - Rating: 5)
Carlos helped navigate my insurance company. First time home buyer. I had no idea I can use my home insurance to fix my water damage. Carlos came in and took care of everything start to finish.

Review 83 (2022-04-28 - Rating: 5)
Called for a leak and the technician arrived within an hour as they had indicated/planned. The problem was methodically diagnosed after the technician clearly indicated the pricing and service scope. It cost exactly what he said it would cost. The technician was courteous and presented himself well. Very professional. They deserve the high star ratings found in social media

Review 84 (2023-09-15 - Rating: 5)
The technician was very professional. Took care of my issue at home and provided me some advice to avoid further issues.I’m very pleased with Roto-Rooter response and service!

Review 85 (2021-12-18 - Rating: 5)
Marlon was a great guy. He helped talk us through everything, explained what he was doing, and gave us the peace of mind to not have to worry about this issue going forward. Would recommend Marlon 10/10 times.

Review 86 (2023-07-28 - Rating: 5)
Our plumber EZEQUIAS was so professional, clean up after, very nice, and quite pleasant. He made a stressful situation manageable. He was definitely five star.

Review 87 (2023-08-06 - Rating: 5)
Stalyn was the best! Highly professional. Fixed our issue quickly and told us exactly what the problem was and what he was going to do. Highly recommend.

Review 88 (2024-03-29 - Rating: 5)
Very knowledgeable, efficient, gave me all of my options and all the guys were the sweetest. Would definitely use them again

Review 89 (2023-08-30 - Rating: 5)
Would like to thank Ron Jettiq for getting the job done! We had sewage backed up in 4 units water coming out of the toilet and tub. Ron showed up located the problem and flushed everything out. Everyones units were back up and running around 9:45pm can’t thank ron enough

Review 90 (2023-07-18 - Rating: 5)
Charles and Damien came out to help us with a potentially clogged main line late on a Sunday evening. They were courteous, professional, and explained each step along the way to get us back up and running. Thank you!

Review 91 (2024-10-17 - Rating: 5)
Fernando responded on time. He was very good with my claim. Great job

Review 92 (2020-08-24 - Rating: 5)
The person did his best. Very nice guy and a very hard worker. He could not clear the blockage. They did not charge us and they are trying to get a plumber to come and give us a solution to the problem. Theyre honest, thats all you need to knowI would hire them again as they did not charge me when they could not provide a solution.

Review 93 (2022-06-17 - Rating: 5)
I cant say enough about Fernando and Dallas and their team who walked me though every step of a difficult situation. What I thought was going to be a small job ended being more than I could handle. Everyone on this team was and continues to be friendly, thoughtful and communicative as well as on time, everytime. Thank you!

Review 94 (2020-11-25 - Rating: 5)
I am so impressed with mike #1591 and Manny#5983Who serviced my toilets and sewer lines at my house. So professional and kind and mindful of cleanliness and just overall a great experience. Very detailed as well. I would highly recommend Mike and Manny and Roto-Rooter.

Review 95 (2024-11-30 - Rating: 5)
The service was quick and excellent! Highly recommended!!

Review 96 (2020-08-17 - Rating: 5)
Couldn’t have had a better experience- a plumber was at our home in under an hour and he fixed a problem another plumber had created and been unable to diagnose. Plumber was so friendly and quickly solved the issue and explained everything. Would absolutely use his services and Roto-Rooter’s again in the future.

Review 97 (2024-10-22 - Rating: 5)
Installer polite explained everything to me very carefully worked quickly cleanly and did a good job

Review 98 (2024-10-17 - Rating: 5)
Very nice tech. He was clean patient and understanding

Review 99 (2020-08-19 - Rating: 5)
Our plumber Jimmy (#2211) was wonderful. He was on time, courteous and respectful. He also took the time to properly diagnose the issue with our sewage pump and offer the best course of action.I’d highly recommend Roto Rooter and Jimmy (and your tech Carl) to anyone with a plumbing need.

Review 100 (2023-10-14 - Rating: 5)
Franklin did an excellent job handling clogged 90 year old pipes. Explained everything and answered all my questions. Great value!

Review 101 (2020-08-15 - Rating: 4)
The technician, Orlando, was very knowledgeable and did a great job diagnosing the problem and explaining our options. He was very neat and left the bathroom clean. My only complaint is that the person on the phone did not inform us of the cost and it was extremely expensive.

Review 102 (2021-11-12 - Rating: 5)
Not sure if this is the same unit that deployed the amazing plumbing tech Juan but all around I had incredible service. Juan came out today on veterans day and was honest with repairs that needed done.I had 3 issues: no pressure in kitchen sink, new drain plug needed in bathroom and leak in garage from washing machine drain pipe (washing machine is on 3rd floor).He trouble shooted everything with the simplest, easiest and most cost effective way possible. He came an 1hr before the scheduled window and was super friendly.The work he did & charged was far less than the last plumber I decided to get a quote from (cant remember the companys name) but...They quoted me a new kitchen faucet replacement when Juan repaired the original one.They quoted me a new faucet and drain replacement and said if they cant find the correct drain I should replace the whole sink because its built into the vanity. Juan put a new drain plug in.They quoted me $150 just to cut holes in ceilings and walls to find the leak coming from my upstairs washer ( not including repair). Juan started from where I noticed the leak in garage and cut open a 24 line the sheet rock and found the leak without having to destroy walls and ceilings from the 2nd and 3rd floor the other contractor wanted to do.Excuse my long drawn out experience but Juan was amazing and I was skeptical using a franchise plumbing company and wanted to go the mom & pop route but roto-rooter won me by sending Juan.I knew the repairs were easy to fix but thats something I dont want to put under my belt and rather let the professionals handle it and Im extremely glad I wasnt taken advantage of by roto-rooter and Juan unlike the mom & pop company that recommended me redoing my whole vanity for a damn drain plug..

Review 103 (2023-10-11 - Rating: 5)
Highly recommend. Chad was personable, professional, and knowledgeable. He did an excellent job and explained everything he was doing.

Review 104 (2024-10-28 - Rating: 5)
Excellent service and personality. Timely and clean.

Review 105 (2023-05-26 - Rating: 5)
I am very happy with the work that was performed. It was done quickly and efficiently with explanations regarding any concerns. I will be using their services again.

Review 106 (2023-06-01 - Rating: 5)
I had a horrible sewer leak in my basement in the middle of the night. They were the only company that actually responded to my call. Carlos held my hand through the entire process helped get my basement good as new.

Review 107 (2020-12-08 - Rating: 5)
We had a clog in our sewer line at 7:30 PM. Franklin arrived before 9:00. He was professional, friendly and honest. He worked on our plumbing for about 2 hours and worked hard to clean up when he was done.

Review 108 (2020-12-06 - Rating: 5)
Marlon from Roto- Rooter was knowledgeable, efficient and very friendly. He Replaced/repaired a Valve in shower faucet, he provided Quality, service in timely manner. I couldn’t be happier with the service

Review 109 (2023-12-17 - Rating: 5)
100% satisfied. Tech Alan was incredibly helpful, friendly, prompt and professional.

Review 110 (2022-11-05 - Rating: 5)
Halloween night we had upstairs sewage flooding the basement out of the downstairs toilet. They came quickly and were able to clean the whole house trap rapidly. They cleaned up after themselves and provided advice for avoiding a repeat in the future.

Review 111 (2023-01-27 - Rating: 5)
Will provided excellent work, prepared for any obstacle that could have come with the job. Professional, and friendly I look forward to working with Will again in the future when trouble comes my way again!

Review 112 (2024-10-18 - Rating: 5)
Great person, very professional. Explained everything in detail. I couldn’t have asked for better!!!!! 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Review 113 (2023-07-01 - Rating: 5)
Dazhaun was very courteous, patient, and professional. He took the time necessary to make sure that he did the job the way it was supposed to be done.

Review 114 (2020-12-04 - Rating: 5)
I called for an appointment because my sewer pipe bursted and there was a mess everywhere. They came almost immediately, very respectful and tried to work with me on price(with it being the holiday season money is tight). They fixed my problem in a short period of time and I honestly couldn’t be happier with the customer service I received. Would recommend to anyone who needs help ASAP

Review 115 (2020-11-27 - Rating: 5)
Came on Thanksgiving for emergency service when no one would to fix blockage in sewage main that cause my water to back up that would of flood the house. Orlando #0689 our tech was amazing, great informative and provided great customer service. Thank you Orlando and Roto-Rooter

Review 116 (2020-11-21 - Rating: 5)
This was by far the best plumbing and vendor experience! The plumbers Vincent and Darley were professional, expediate and knowledgeable. They practiced extreme safety protocols per the Pandemic, using gloves, masks shoes covers etc. They were especially patient and understanding while dealing with the Home Warranty Co and kept me informed every step of the way.I highly recommend this company and these plumbers /technicians for any job! I wish all service jobs were this pleasant.

Review 117 (2022-01-25 - Rating: 5)
Deshaun was wonderful! He worked quickly to identify the leak, and explained each step of the repair process to me. He worked quickly and cleaned up everything.

Review 118 (2023-06-10 - Rating: 5)
Dazhaun was very professional and fixed a leaking pipe in our garage very quickly. We will definitely use them again.

Review 119 (2023-05-16 - Rating: 4)
We had a great experience getting our outdoor spigot repaired. It was completed very quickly and the quality of work was above expectations.

Review 120 (2020-11-23 - Rating: 5)
The service technician Neil was experienced, professional & thorough. The kitchen drain had clogged causing back-up & disruption of activities leading up to the holidays. The technician inspected the line all the way to the main outlet, determined potential clog areas, cleared the drain, reinstalled all appliances & connections, tested the flow thoroughly, re-inspected, and cleaned all surfaces, pipes & work areas. This technician was probably the most meticulous service person I’ve encountered in over 60 years of interacting with tradesmen & contractors.

Review 121 (2022-01-21 - Rating: 5)
My home sewer pipe somehow clogged.I called several other places with no luck.Roto Rooter came fast. They cleared the blockage and sent a camera down to check the line. Although it was not cheep their service was great.

Review 122 (2023-10-10 - Rating: 5)
Fernando , christian , rodney did a wonderful job at my house !! I will definitely be recommending to everyone in need of this service 😁

Review 123 (2020-12-07 - Rating: 5)
Dave was great. Communicated clearly what the issue and options were. Worked quickly and cleaned up as well! Wore ppe so we both felt safe while he was working.

Review 124 (2023-10-17 - Rating: 5)
Alan O. from Roto-Rooter was very professional, on-time, fast and efficient. Highly recommended service.

Review 125 (2023-10-12 - Rating: 5)
Very quick and efficient. Steve completely solved my problem and he was super friendly. Highly recommend!

Review 126 (2020-08-17 - Rating: 5)
Friday morning is when everything decided to go crazy at our home . Water , septic etc decided to fall from the heavens (meaning the the ceilings , walls, floor , toilet ,sink etc) David Olson was there is help my family out in this time in need along with a few other co workers that work tirelessly from Friday to Sunday and there is much more to go . I am so thankful that we had the opportunity to meet theses guys and are guiding us through this process as we will be seeing each other for a while until things settle down. Thank you Roto rooter for your excellent employees.

Review 127 (2023-09-22 - Rating: 5)
Did very good work and was quit to solve the problem I had. The tech was very friendly and respectful of the home.

Review 128 (2021-04-13 - Rating: 4)
I would think twice next time based on the high labor rate. My rep was very friendly, quick and responsive. I’m very happy with his work.

Review 129 (2024-09-09 - Rating: 5)
They came out quickly but were also expensive. Overall it was a good.

Review 130 (2024-05-22 - Rating: 5)
Very friendly and explained each step along the way. Would definitely recommend!

Review 131 (2023-05-17 - Rating: 5)
Deashawn my tech was outstanding. I’ve been a customer over 20 yrs and techs like him are what keeps me a customer. Nice young man👍

Review 132 (2023-10-10 - Rating: 5)
Christian, Fernando, and Mark are great people. Did their job and also had a good time.

Review 133 (2020-12-04 - Rating: 5)
The plumber was on time, friendly and able to work within our needs to complete the job very affordably. I would recommend them to anyone looking to get quality plumbing done efficiently and professionally.

Review 134 (2024-10-19 - Rating: 5)
Technician was great, quick and efficient!

Review 135 (2023-05-26 - Rating: 5)
The response time was very quick.Jacob was very knowledgeable and professional and cleared up my stopped up drain very quickly.

Review 136 (2023-07-20 - Rating: 5)
John was a true professional. He determined what was wrong and triple checked that this was correct. All the while he explained to me what he was thinking and how he would solve the problem.

Review 137 (2020-07-08 - Rating: 5)
Franklin , Fernando and Alex all came to the problem. Franklin fixed the clog . Fernando from mitigation helped to get insurance claim for damages. Super courteous and professional throughout the process . Went above and beyond what I expected.

Review 138 (2023-07-29 - Rating: 5)
Very happy with my service. Technician was very knowlegdable and professional. Also educated me on how to prevent future problems.

Review 139 (2023-06-22 - Rating: 4)
Dezhaun was extermelyProfessional and reliable. They responded to concern quick and even took time to come back to address and completely fix the problem.

Review 140 (2020-12-04 - Rating: 5)
These guys were professionals who worked diligently to unclog my kitchen sink and found an impenetrable clog. Luis and Robert went above and beyond and I will definitely call again with plumbing needs.

Review 141 (2023-11-05 - Rating: 5)
Not only were they earlier then anticipated but the service was incredible -polite, knowledgeable and hard working.

Review 142 (2023-10-13 - Rating: 5)
Fernando is the best. Thank you. I will recommend roto rooter to all my friends and family.

Review 143 (2022-05-18 - Rating: 5)
Had a clogged kitchen drain. They came out in the evening and solved the problem. Brendan did an awesome job. Very neat and professional.

Review 144 (2024-10-21 - Rating: 5)
Excellent service very nice and personable

Review 145 (2024-10-25 - Rating: 5)
Great customer services, thank you

Review 146 (2022-11-27 - Rating: 5)
I want to send a review on the service I got today from Roto-Rooter the young man that came his name is Julian he was very nice did a good job answered all my questions and was very friendly thank you thats all I have to sayhow do I send this review

Review 147 (2020-11-18 - Rating: 5)
Neil took his time and addressed the situation. The dishwasher got backed up the other night and overflowed.it appeared as though the sink was backed up which might have been the problem all along. It was so bad that it burst through the basement ceiling! After all was said and done he guaranteed that the sink wont get backed up for 6 months.

Review 148 (2022-05-07 - Rating: 5)
The only place I called that could give me same day service. The technician Dazhaun that came out was professional, knowledgeable and sympathetic to our problem . Highly recommend and would use them again.

Review 149 (2023-09-13 - Rating: 5)
Very knowledgeable and assessed situation and figured the best route to take to fix the situation! Miquel was wonderful!

Review 150 (2023-09-09 - Rating: 5)
Saved by the Rooter! Stormy, Friday night and Roto-Rooter came within 30mins.Worth every penny

Review 151 (2021-03-10 - Rating: 5)
Steve the Technician was Excellent came in knew exactly what to do and got in and out. You will be lucky to have him come to your home!

Review 152 (2020-08-18 - Rating: 5)
Quick and efficient job performed by staff....toilet had a Crack in base and was able to replace it through them that day without waiting especially lately with pandemic. Happy with the experience.

Review 153 (2023-08-20 - Rating: 5)
Great service technician - very friendly and helpful. A bit pricey, but was available on the weekend.

Review 154 (2023-12-29 - Rating: 5)
Roto Rooter and ALL of the service people have been extraordinarily through my ordeal. They go the extra mile!!!!

Review 155 (2023-09-08 - Rating: 5)
Charles was so smart and so patientCould not ask for a better experienceAbove and beyond. Give him a raise!

Review 156 (2020-11-30 - Rating: 5)
These gentlemen are the absolute BEST! Great service, highly professional and outstanding quality of work. Cannot recommend them highly enough. We are customers for life

Review 157 (2024-01-24 - Rating: 5)
Honest company. Problem solved in 1 visit. Will definitely use them if need arises.

Review 158 (2021-03-23 - Rating: 5)
Our plumber just did a fenomenal good job for us. He easily found the problem and solved the problem in a very professional fashion. Hat off for him! 🎩

Review 159 (2023-05-17 - Rating: 5)
Fixed the kitchen sink drain clog professionally. Used another plumber prior, but didn’t get the job done.

Review 160 (2023-05-06 - Rating: 5)
Jacob was extremely professional and efficient. Methodically figured out where the clog was and fixed the problem.

Review 161 (2020-08-21 - Rating: 5)
It was easy to make an appointment online and the repairman was prompt, courteous and informative. He also cleaned up completely when he was finished.

Review 162 (2020-12-05 - Rating: 5)
Orlando was very professional and nice. He unclogged the toilet. The company was very responsive will use them again.

Review 163 (2021-04-19 - Rating: 5)
Stephen was prompt, courteous and knowledgeable - it was a pleasure talking to him. Will definitely use the Bridgeport RR again.

Review 164 (2022-04-27 - Rating: 5)
Thank you for doing such a great job on the bathtub trap. This is an old house and access was hard, but you got the job done and we really appreciate it.Thanks!!

Review 165 (2023-07-29 - Rating: 5)
The service representative was extremely professional, walked me thru the entire process from beginning to end.

Review 166 (2023-06-26 - Rating: 5)
Franklin was fantastic…. Would be happy to use moving forward very professional, and responsible.

Review 167 (2023-10-12 - Rating: 5)
Mike was on time and very efficient. He provided excellent service.

Review 168 (2023-10-13 - Rating: 5)
Came out same day. Very knowledgeable. Great customer service

Review 169 (2023-09-12 - Rating: 5)
Friendly, went right to work, finished in a timely manner and answered all my questions.Top notch

Review 170 (2023-06-12 - Rating: 5)
Prompt response and professional service were highlights of this experience. Would recommend and would call again!

Review 171 (2023-10-09 - Rating: 5)
Mike, the technician was knowledgeable, friendly and had exceptional customer service.

Review 172 (2022-06-27 - Rating: 4)
Alan was awesome! Courteous, professional and personable...got the job done quickly and accurately.

Review 173 (2023-10-03 - Rating: 5)
The plumber that was here was excellent, and a very nice person. Five stars

Review 174 (2023-10-12 - Rating: 5)
No issues what’s so ever showed up very professional and on time appreciate the service

Review 175 (2020-09-08 - Rating: 5)
Franklin was very professional and courteous. He made sure the job was done thoroughly.

Review 176 (2023-06-09 - Rating: 4)
Service was great with the exception that they did not check the wall for water damage/mold

Review 177 (2021-07-06 - Rating: 4)
Expensive but they came on time and did a very good job. 5 stars for the plumber, 3 stars for the cost

Review 178 (2023-12-12 - Rating: 5)
Alan was great, he discussed and explained everything.

Review 179 (2020-11-29 - Rating: 5)
Overall great experience. The technician was very professional and grandparents. I highly recommend their services.