Roys Plumbing, Heating, Cooling & Electrical

Photo of Roys Plumbing, Heating, Cooling & Electrical

Located in Tonawanda, New York

Address: 140 Cooper Ave, Tonawanda, NY 14150, United States

Phone: +1 716-795-7752

Rating: 4.8

Services

  • Identifies as women-owned
  • Online estimates
  • On-site services
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
  • Repair services
  • Gender-neutral toilets
  • LGBTQ+ friendly
  • Transgender safe space
  • Appointment required

Categories

  • Plumber
  • Air conditioning contractor
  • Air conditioning repair service
  • Electrical installation service
  • Electrician
  • Furnace repair service
  • Heating contractor
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-10 - Rating: 5)

    Just had Roys install two mini spilt units. The installers were wonderful. Eric, Clint, and Frank explained how the installation would go. All work was professionally completed in a timely manner. Clint was absolutely meticulous in the way he installed the electrical wiring and refrigerant lines.At completion of the installation, all areas of our house were cleaned of debris.

  • Review 2 (2024-11-18 - Rating: 5)

    We recently needed plumbing services to install a new dishwasher, sump pump and hot water heater in our home. We chose Roy’s plumbing service and were glad we did! From our first contact with Jim through our installation services with Zach and Matt, service was professional, courteous and thorough. Jim, our initial contact person, was very helpful in assessing our needs and in explaining his recommendations. Zach and Matt arrived promptly the next week and worked steadfastly to get the work done. They protected our floors and the clean-up was immaculate. After completing the work, they patiently explained what they had done and showed us how to operate the newly installed appliances. Great service!

  • Review 3 (2024-12-27 - Rating: 5)

    I had a major sewage backup issue and Roy’s came out immediately to assess the situation. Jeff was amazing—very knowledgeable, professional and friendly, and he was able to help get an excavator to solve our issue the day after Christmas! Noah and team did an incredible job alongside the excavators to assist in making sure there was minimal damage during the dig. I would highly recommend them for any major or small plumbing problems. Thank you!!

  • Review 4 (2024-08-04 - Rating: 5)

    Nate (and others) did a fantastic job on my bathroom. He was so friendly and always kept me updated on how things were going. The work done was incredible. I cannot say enough about how great Nate and Roy’s are. Also want to give thanks to Zach for all his help on the project. What a great team! Looking forward to the next project with them.

  • Review 5 (2024-12-31 - Rating: 5)

    My technician, Adam, was friendly, professional, and knowledgeable. He was great at explaining things to me regarding my furnace. I definitely will continue to have Roy’s Heating and Plumbing service my needs. I was completely satisfied with Adam’s knowledge and demeanor, and my dogs loved him too!

  • Review 6 (2025-01-06 - Rating: 5)

    Jeff came in to fix a clogged pipe. He set me up with a service program for my home that ended up saving me money on this issue and setting me up for future maintenance as needed. Looked at another issue I had without hesitation and brought to attention things I would want to keep an eye on as well as maintenance I can do on my end to keep things in good shape. I honestly was so pleased with the service, and relieved by the experience. Would recommend without hesitation.

  • Review 7 (2025-01-04 - Rating: 5)

    The system Roy’s has is top notch. Great scheduling, transparent and easy. Personnel, such as Josh B who was dispatched to our job was outstanding. Highly professional, easy to work with and efficient. I was thoroughly impressed with the service and it far exceeded my expectations.

  • Review 8 (2024-12-13 - Rating: 5)

    Steve was wonderful. He was personable, knowledgeable, & professional. He diagnosed our problem right away. He was efficient, and shared tips for good care for our furnace. Roy’s pricing was quite reasonable too. I will recommend and use them for any needs we have in the future.

  • Review 9 (2025-01-09 - Rating: 5)

    Great job! Roys was able to dispatch an after-hours furnace technician shortly after my furnace stopped working on a very cold day. Jamie T. was able to diagnose, explain, and fix the problem in less than an hour. I would not hesitate to call them again.

  • Review 10 (2024-12-07 - Rating: 5)

    I highly recommend Roys. As a member, the maintenance services they provide are outstanding. They are knowledgeable and professional. My recent appointment with Shawn M for plumbing services was exceptional. He was very thorough and answered all my questions. As a newer homeowner, I love having these services for added peace of mind.

  • Review 11 (2024-12-22 - Rating: 5)

    I have used Roy’s Plumbing several times. They always explain exactly what they’re going to do and are very courteous and knowledgeable. They give a fair price for excellent work and if you ever call them after they’re done to address any needs, they will quickly get you scheduled and come back out. I’d like to thank Nick Orcutt for a job well done. I would highly recommend Nick and Roy’s Plumbing to everyone.

  • Review 12 (2025-01-07 - Rating: 5)

    Chris and his partner were very courteous, professional and very detailed. Respectful of their surroundings. They did everything they said they were going to do regarding my new furnace install. Highly recommended.Mark

  • Review 13 (2024-12-27 - Rating: 5)

    Emergency call made on 12/26/24 , no heat. Roy’s made an effort to send out technician. Steve was great, knowledgeable, courteous and efficient . Roy’s has been my go to company for repairs and replacement since 2010 and will continue to use. Thank you Steve

  • Review 14 (2025-01-07 - Rating: 4)

    The gentleman showed up to come a new 220 line foe a dryer in the basement. Both guys were nice and had a clear understanding of the job. I am very happy with how pretty the new 220 line was string. But also how the placement of the new box. Thank you for the job well done.

  • Review 15 (2024-10-12 - Rating: 5)

    What a great experience! The installation team were professional, friendly, and talked us through everything they were going to do then did! They went above and beyond doing sheet metal work to ensure our new furnace fit the existing (and old) duct work. The price was great and we couldnt be happier with Roys!

  • Review 16 (2024-12-16 - Rating: 5)

    My service technician Jim was excellent and a great asset for the company. My experience with their main office was not as good. The problems with scheduling my work was so bad that I was ready to go elsewhere. The professionalism of my service technician is the only reason that Im giving four stars. After posting this review Roys did contact me to address my concerns and was very satisfied with their response. I will be using them for my future plumbing needs and changing my 4 stars to 5 stars.

  • Review 17 (2024-10-18 - Rating: 5)

    Bob & Spencer arrived on time, were friendly & professional. Roys protocol of notifying us in advance of their arrival with photos of who to expect was very comforting. They were efficient & kept us informed throughout the whole process of replacing all our plumbing & installing a new water heater. Bob found a better solution to replacing the pipe in the upstairs powder room.The walkthrough was thorough & comprehensive. All work was done in a day and a half & to our satisfaction. Great job guys & thank you to Roys Plumbing!

  • Review 18 (2024-12-20 - Rating: 5)

    My hot water tank needed replacing, called 6 different service places, Roys was the only one who responded. Thank god, they were awesome from the very start, gave me a reasonable quote, replaced it the next day. The service guys were very professional and friendly. Highly recommend Roys

  • Review 19 (2024-11-23 - Rating: 5)

    Josh B. came to our home in Lancaster for a slow drain in our bathroom. He was punctual and professional. He shared pertinent information about the services he would be providing. We signed up with the membership after his thorough explanation. We couldn’t have been happier with the quick service, spotless cleanup and professionalism from Josh B. at Roy’s. We asked for him as our preferred plumber. Thank you, Josh!

  • Review 20 (2024-12-11 - Rating: 5)

    Josh Butry was an informative, cordial, professional representative of their Plumbing sales/assessment/repair department. He investigated the issues preventing me from having hot water, explained the temporary and long term options available so I could make an informed decision on how to proceed. I feel comfortable utilizing Roy’s because of Josh’s performance, including giving me a remedy for now and getting a permanent solution scheduled quickly.

  • Review 21 (2024-11-18 - Rating: 5)

    Incredibly happy with our kitchen remodel. Nate, Stephen, and the whole crew went above and beyond. They were communicative, listened to our ideas, and did their best to fulfill our vision in a 100+ year old house with lots of quirks and a limited budget. The outcome is beautiful. Would highly recommend Roy’s.

  • Review 22 (2024-10-31 - Rating: 4)

    I was charged $2700 to replace some cold water pipes in my basement. They stopped the work 6 inches from a leak instead of informing me of that leak. I would have gladly paid to have that repaired. When I had them come back I was told it would be an additional $2100 to make it right. They had also installed a hanger for the pipe that isn’t even in contact with the pipe and laid the pipe too close to the clothes chute, clothing has gotten stuck on a shutoff valve installed too close. I emailed Roy’s with my concerns and have not heard back. When I digitally signed paperwork I was told it was to show that they had been to my home and then after they emailed me the paperwork it was to say I was satisfied with their work, which I was definitely not. I wonder if they will ever want to do the right thing, but I won’t hold my breath.They returned today and made everything right. It took less than an hour and I am very pleased. Thank you for making the customer a priority.

  • Review 23 (2024-12-05 - Rating: 5)

    My technician did an excellent job on my sewer pipes. My home was smelling like sewer gases only when the furnace kicked on while running water from the kitchen sink only. He replaced the sewer pipes and did a fantastic job. Unfortunately, I’m still having issues; although, it’s not as bad. I’m not upset because the work needed to be completed even if I wasn’t having this issue. Now, I won’t be scared to work under the house. I will definitely be calling Roy’s back in the spring to troubleshoot.His conduct was superbly professional as well as extremely personable. I could not ask for better service!!!! Welp…. Roy’s is officially stuck with this new customer..

  • Review 24 (2024-11-05 - Rating: 5)

    We just met with Josh from Roys about a replacement water heater. I dont think weve ever felt more comfortable listening to the explanation of product and process as we feel right now. Josh is a credit to his company and his profession. We highly recommend Roys Plumbing, not only for their past service to us, but because of the quality of their employees. If/when we need more plumbing or hvac help, we will confidently Just Call Roys.

  • Review 25 (2024-12-04 - Rating: 5)

    Excellent service. My furnace was making a lot of noise. I learned a lot. I will definitely use Roy’s again. I chose to apply for their yearly membership. I now have peace of mind. Jake was informative thorough, and patiently answered all of my questions.

  • Review 26 (2024-10-18 - Rating: 5)

    We had Roys come in to do a plumbing inspection knowing we did have some problem areas. We had a faulty faucet in the bathroom/shower and a leaky sink strainer in the kitchen sink plus a very old sump pump due for an upgrade. Evan Doud, was excellent! He was polite, explained everything very well to get us up to good working order again. He worked clean and efficiently with these installations. We are very pleased with the level of service and would recommend Roy’s for all things plumbing and heating. Thank you, Angela & Chuck Barnes

  • Review 27 (2024-10-14 - Rating: 5)

    Jason was amazing! He was helpful, informative, and not to mention funny too! My boyfriend and I just moved into our house three weeks ago and had a problem with our sewer. Jason was able to fix it for a reasonable price and provide quality service. Highly recommend this company for plumbing needs!

  • Review 28 (2024-11-05 - Rating: 5)

    Matthew F. came and fixed/cleaned up a very messy pipe situation under my kitchen sink. This had been an ongoing leak problem, but now there is no leak, and under the sink looks neat and professional. Matt explained things thoroughly, he didnt make too much noise, and he cleaned up after himself. Scheduling was easy, and the price was not outrageous. I will definitely use Roys for all of my future plumbing needs!

  • Review 29 (2024-11-04 - Rating: 5)

    I can’t explain how PLEASED I am with Roy’s service. Jim M came and explained all that needed to be done for my over flowing washer basin & kitchen & toilet issues. He offered a few various priced scenarios. His knowledge & professionalism was very very helpful. Thank You Roy’s for your fair pricing & excellent service. !!!!!

  • Review 30 (2024-12-20 - Rating: 5)

    Roys came through for me when my main drain was clogged and backing up into my basement. They had a full schedule that day but were able to fit me into their schedule. The technician, Jim, was very professional and upfront. He explained what he was doing and what the problem was with my drain. He said that roots had grown through my main line. He recommended replacement and offered looking into home owners insurance coverage that could help with the cost. While this is never something that a person wants to deal with, my experience with Roys and Jim McNeill made the process easier.

  • Review 31 (2024-08-13 - Rating: 5)

    Had Roys come service and inspect my 24 year old furnace and A/C system. Technician Jamie was polite and professional. He thoroughly inspected both systems and offered his service recommendations with no pressure. At my request he gave us several options for replacement. He took his time to explain everything and answer all questions. Feel very confident working with Roys on this home project.

  • Review 32 (2024-10-31 - Rating: 5)

    This is the second time I have worked with Ryan B for some issues with our furnace. He continues to be extremely professional and incredibly easy to work with. Its people like Ryan who make Roys such a great company. Thank you.

  • Review 33 (2024-12-06 - Rating: 5)

    Thomas Olson, fantastic job and a very personal and friendly person. Did a great job and cleaned up after the work was done. I would recommend him and Roys plumbing to everyone. You have a great employee working for you.

  • Review 34 (2024-12-15 - Rating: 5)

    We called Roy’s today for a problem with our tankless water tank. Nick was so helpful and knowledgeable with the system. He remedied the problem in short order and educated us as homeowners using simple language easy to understand. Nick is a great example of excellent customer service and he is an outstanding young man. So happy we utilized Roy’s we signed up for a yearly maintenance program that is a no brainer really. Thanks again Nick, and thank you Roy’s for training your people.

  • Review 35 (2024-12-13 - Rating: 5)

    Nick was wonderful. Respectful, obvious knows his stuff. Ran through all the options with me before starting. Answered all my questions fully. I think he did a great job, quickly and efficiently. Great guy!

  • Review 36 (2024-10-28 - Rating: 5)

    Roys is great! Always friendly and professional, i learn something new every time! They have timely appointments and usually get calls that there is a cancellation and an earlier opening. They offer peace of mind and great customer service! Thank you Ryan for trying to figure out why the furnace is being weird!

  • Review 37 (2024-12-11 - Rating: 5)

    Mike Mller came to service our two furnaces, he did a great job. Mike was on time, very efficient and friendly. He answered all my questions. Its a pleasure it do business with Roys. I recommend them highly!!

  • Review 38 (2024-10-26 - Rating: 5)

    Josh B was not only extremely knowledgeable but he was personable and considerate. He fixed our issue quickly and ensured we were 100% satisfied. I highly recommend Josh and Roys overall. Im looking forward to utilizing Roys for our overall plumbing, heating and cooling maintenance and repairs.

  • Review 39 (2024-11-21 - Rating: 5)

    Jim was awesome! He arrived in the early morning of an emergency sump pump issue I had. He went over all of my options and was very straight forward with everything. He resolved the issue with a new sump pump and was on his way. I highly recommend Roy’s! Thanks Jim!

  • Review 40 (2024-09-23 - Rating: 5)

    Josh was simply amazing! He showed on time, was able to diagnose the problem as well as provide me the solution. Every step of the way he kept me informed of his progress and when the issue was fixed. Josh was very professional, cleaned up the area of the repair... I would certainly recommend Josh for all of your plumbing needs. He will certainly be my preferred plumber

  • Review 41 (2024-09-18 - Rating: 5)

    Noah and Joel did an awesome job replacing my electrical panel today. They were super courteous and thorough, and answered all of my questions. Their work truly speaks for itself. Thanks, guys!Ryan came to inspect the old panel last week and he answered all of my questions and concerns which really helped me pick the best replacement for me.It’s a relief to know that I’ll always be in good hands with Roy’s and their awesome team.

  • Review 42 (2024-10-05 - Rating: 5)

    I’m a first-time homeowner and everything that could go wrong, has gone wrong… including the hot water tank failing. Roy’s was here within an hour on a Friday evening and installed a new tank right away. Evan was excellent and extremely professional. Decided to also get their annual membership after they did such an incredible job.

  • Review 43 (2024-10-02 - Rating: 5)

    My fiancé and I had several jobs done my Roy’s recently (plumbing and heating related). As new homeowners Roy’s gave us peace of mind especially going into the winter. The technicians who completed our work were friendly, professional, and very knowledgeable. They took the time to explain everything and they reviewed their work with us which was appreciated as well. Also, in my opinion Roy’s pricing is more affordable compared to other companies out there which was a relief being new homeowners. We have already recommended Roy’s to family and friends and will definitely be using Roy’s again for future needs. Thank you!

  • Review 44 (2024-11-14 - Rating: 5)

    Josh B was at my home today because I had questions and concerns about my hot water tank. He explained what I needed to know and put my mind at ease. He is very knowledgeable, professional, personable and a fantastic technician! 👏

  • Review 45 (2024-11-22 - Rating: 5)

    Roy’s plumbing’s quick response time for an emergency we had in our office this week was very much appreciated. We highly recommend Don as he was professional, knowledgeable, and efficient in fixing the issue so that we could continue caring for our patients during the work day. Thank you!!

  • Review 46 (2024-10-23 - Rating: 5)

    I’ve used Roy’s over the past several years for my HVAC and plumbing needs. Their staff is exceptional and their organizational process from scheduling to follow up is second to none. Nick was the most recent technician to come to my house to take care of a couple plumbing issues. He was very professional, explained what needed to be done and then got it done efficiently and quickly. I highly recommend Roy’s for all of your HVAC and plumbing needs.

  • Review 47 (2024-12-21 - Rating: 5)

    David and his partner Paul arrived on time. Look the situation over, explained the work that was going to be done. The furnace and AC unit were installed simultaneously and the install went smoothly, no issues. David explained how to use the new thermostat. They also installed two new Co2/smoke detectors, one in the basement and the other on the first floor. One was hard wired and they also installed 3 new smoke detectors in each bedroom. These were included with the package. We’ve had work done by Roy’s for plumbing and electrical and we’ve been satisfied each time! Thank You!

  • Review 48 (2024-10-17 - Rating: 5)

    Just had my first visit from Roy’s Plumbing. Met with plumber Josh B. He looked at the issue I have with my kitchen sink, reviewed options with me and quoted me a price for the work. He was very professional, knowledgeable and helpful. We did sign up for our next appointment for installation after my wife and I go purchase our new kitchen faucet. Great overall experience.

  • Review 49 (2024-08-17 - Rating: 5)

    Roys plumbing had a special to help with clogged drains. Not only was the price outstanding, the service and professionalism was exemplary! Our tech, Taylor Ellis was polite, knowledgeable and totally great! There was no hidden fees or dispatch charges. Roys got the job done in quick order! You wont be sorry using their service!

  • Review 50 (2024-10-08 - Rating: 5)

    Shawn M. provided exceptional service in our home. He took the time to explain everything he was doing and why he was doing it. Shawn noticed an issue in our home that could have led to a serious problem. He explained it and scheduled an appointment to take care of it for the next day. Shawn is honest and trustworthy, and we are grateful to have him in or home!

  • Review 51 (2024-09-17 - Rating: 5)

    I needed a new hot water tank. I had no hot water. The technician Christian F. came he was very helpful and polite. He took the time to answer all my questions. It took a long time to fix all the problems, he had to replace all the old plumbing, by himself and put in a new hot water tank. He did great job! The new hot water tank works great. I would highly recommend him.

  • Review 52 (2024-09-11 - Rating: 5)

    Noah and his accomplished were wonderful to work with. They arrived on time and kept me updated throughout their process. They answered several questions I had and were very patient with me. We are so thankful to Roys for fitting Us in right away as an emergency service and easing my mind about the system upgrade. Thank you for your detailed work, time and attention!!

  • Review 53 (2024-09-09 - Rating: 5)

    We’ve been using the various services (heating/cooling, plumbing, electrical, etc) that Roy’s has to offer going on at least eight months now or so and they have ALL been superb! However, today I am specifically reviewing the plumbing services of Nick King 🤴🏻! Nick came to repair a leaking kitchen sink and also checked a bathroom sink drip for an estimate. Nick always arrives in a pleasant state of mind and is always very helpful and friendly towards everyone in a professional manner as he is doing his job. His work is of the utmost highest quality and he does not leave anything unchecked for possible future damage. He takes the time to estimate possible future repairs without pressure. We would highly recommend Roy’s and Nick King for plumbing services!!

  • Review 54 (2024-10-20 - Rating: 5)

    Over the summer Roy’s installed a tankless hot water heater for us. It has performed exactly as promised. We knew it was time for our 20 year furnace and a/c to be replaced and because we were so impressed with the first job we had them do that also. The 2 technicians (Tom & Matt) were excellent. They were very knowledgeable and efficient plus they left the area as clean as it was when they came in. In the future we will not hesitate to call Roy’s.

  • Review 55 (2024-12-10 - Rating: 5)

    We had Josh Butry come out to figure out where a leak in our basement was coming from. He was very informative and so patient while testing everything in our unit and our neighbor’s unit to finally diagnose the leak and fix it. Josh was a pleasure to work with and we will definitely be calling Roy’s for future services!

  • Review 56 (2024-12-05 - Rating: 4)

    Had to have the shut-off valves and connecting lines replaced to a bathroom faucet. Technician was awesome. Work was done well. Price was much higher than I anticipated. I figured itd be a couple of hundred dollars, as the parts were only about $40. I paid $470, after a 5% discount. Ill just bite the bullet and do it myself next time.

  • Review 57 (2024-11-23 - Rating: 5)

    On time, did a through job and explained everything as they went along. Very neat and cleaned any water that got on the floor. Polite and courteous the whole time. Glad we had Roys do the job. 5*****.

  • Review 58 (2024-12-12 - Rating: 5)

    Blizzard like snowstorm and our furnace goes, Steve from Roy’s was there within hours of our call. Quick diagnosis, quick fix, friendly and I credibly easy to work with. By the way, it’s in the teens outside right now, so we REALLY appreciate the work!

  • Review 59 (2024-10-16 - Rating: 5)

    I’m letting you know that Shawn M came to my home for service and he did an awesome job! He was very kind, professional, good attitude, and did very good work. He did very good clean up after himself and left my place spotless and I’m fussy! I’d like to always have him he’s the best!!!!!

  • Review 60 (2024-09-25 - Rating: 5)

    Roy’s service was fantastic! First Joe came out to survey what our issue was. He went over everything we owned and gave us options for updating our heating and air conditioning units. Their team was here the next day to replace everything with an updated system. They even replaced all of our smoke alarms. I had no idea what comfort it would bring me to know our home is now safe and efficient with new appliances for the upcoming winter.Thank you Roy’s!

  • Review 61 (2024-09-18 - Rating: 5)

    I had a plugged toilet and tried to plunge and snake myself with no luck. I called Roy’s and the got it fixed in around 15 minutes. Thomas Olson was my repair person and he was fantastic to work with. Offered some insight on other plumbing issues I am having trouble with. He also went over other services offered by Roy’s. Very Helpful.

  • Review 62 (2024-10-17 - Rating: 5)

    I was in dire straights with an emergency plumbing issue was creating a comfortable situation for my family. I tried a couple local plumbers and couldn’t get anyone to come out. I tried Roy’s and was surprised they could have someone out in about three hours. Jeff, the plumbing technician that came to our home was knowledgeable, amiable and took the time to walk me thru what steps he was taking to resolve the problem. A short time later the issue was resolved. He impressed me enough that I purchased a service plan!

  • Review 63 (2024-10-28 - Rating: 5)

    10/28/24 Joshua Butry from Roys came to our home for a shower drain cleanng and he was very polite,respectful, friendly and thorough. He gave us an honest assessment of our situation and he was very knowledgeable and I would feel comfortable having him help with our plumbing needs. It is refreshing to see a young man with manners and a great work ethic! Roys always has the most reliable and knowledgeable technicians. We can always depend on them.We have had Roys technicians at our house for a few years now. We can always depend on honest evaluations and efficient,reliable service. Jordan Hammer an electrician with Roys was at our home last week and today. He was respectful,friendly and explained our issues. He was thorough,responsible and worked neatly.He is a perfect representative for Roys.Thank you for the knowledgeable and dependable service your technicians provide. On 10/9/24 Austin and Braden came to our house to clean the furnace blower unit and they were both polite,respectful and thorough! They explained and showed me what they were doing.They worked efficiently and cleaned the unit to look brand new! Great Job! They are both an excellent addition to the Roys Family!

  • Review 64 (2024-12-17 - Rating: 5)

    Aaron was on time , polite very thorough ! Explained everything to me He took his time and made sure the furnace was in perfect order before leaving. Pleasant. Would definitely recommend !!

  • Review 65 (2024-12-03 - Rating: 5)

    Chris who came quickly right after the day of Thanksgiving, honest and provided the best feedback. He explained what would be expected and Did not try to upsell. He kept it straight to the point and helpful answering questions. Noah did awesome when changing out the hot water tank and made sure I had full knowledge on what was going on and making sure I understood. He made sure I checked the work and pleased with the outcome! He answered all my questions and demonstrated for me to know with the updates of the hot water tank.I can tell they do communicate well with each other on informations needs to know basis and ensure what was needed to be taken care of. Definitely love teamwork skills there!Recommended and plan on continuing their service in the future!

  • Review 66 (2023-04-02 - Rating: 5)

    I had a total kitchen remodel done by Roy’s and I absolutely love my new kitchen. They did a wonder job. They were very respectful and cleaned up ever night after working. Yes I would recommend them.

  • Review 67 (2024-11-19 - Rating: 5)

    You have no worries with Roys. The whole process from start to finish is professional and designed to take care of whatever you need to have done. Dan is the real deal for plumbing; knowledgeable and courteous. You cant go wrong with Roys.

  • Review 68 (2024-09-30 - Rating: 5)

    I recently reached out to Roy’s for an issue with my septic system. I have never been more impressed with a company with such professional standards. They came promptly as scheduled, discussed my problem, and ultimately after much input from the technician it was decided we needed a whole new system. They could have easily taken on the job they came to perform, but with the utmost honesty, said it was better to replace the very old system we had, and not ‘bandaid’ the problem. This company has more integrity than any other I have ever dealt with! They will be my go to for any other plumbing, heating or cooling needs! Do yourself a favor when in need call Roy’s!

  • Review 69 (2024-12-18 - Rating: 5)

    Josh B. has awesome customer service. He handled cutting and capping our bathroom shower pipes in a very timely and efficient manner. We will be requesting him as project progresses!

  • Review 70 (2024-09-10 - Rating: 5)

    Our technician was excellent. Very through with diagnosing and fixing our backup issue. He was professional abs timely. Also the staff was able to get us in without a problem the same day. Highly recommend.

  • Review 71 (2024-08-08 - Rating: 5)

    Installed a new HVAC system today. I have been a customer of Roys for a couple years and between the technicians, Dave Martin to the Sales associate that came to my home yesterday, Rob Nolan were superb. Roys has great communication, treats their customers with the upmost respect and treats your home as though it was their own. They are highly knowledgeable, well priced and very attentive to detail. They explain each job from top to bottom! They call before any scheduled appointment and send the individuals stats with a photo so you are aware of the representative even before they come to your home. I highly recommend Roys. 😊

  • Review 72 (2024-10-18 - Rating: 5)

    Scheduling an appointment to descale the tankless hot water heater was efficient and I was pleased to receive a timely appointment unlike another service I had called as I was given an appointment 3 weeks out. Thomas the plumbing service tech was very knowledgeable about my specific heater. He was very nice and explained everything in detail about the cost. I would definitely use them for future service.

  • Review 73 (2024-08-15 - Rating: 5)

    Roy’s team was amazing. Came in got right to work. Super professional. Absolutely amazing work. They cleaned up everything. I have 3 dogs and a cat, they were very friendly with them all and kept the doors closed so my animals didn’t escape! They explained everything they did in detail, showed me everything that was changed and thoroughly explained everything in detail again.I also got quotes from 2 other companies (Reimer & Tmarks ) and 1 of them I only got a quote for air conditioning replacement, but Roy’s was half the price from their competitors so I immediately signed the contract and they installed everything 3 days later. So I will definitely recommend Roy’s team for any future jobs for myself or when someone asks if I have a recommendation I will always say Roy’s! Thank you for your amazing service and I will be calling soon for my electrical project!

  • Review 74 (2024-10-30 - Rating: 5)

    Jason from Roys Plumbing was very personable, knowledgeable and professional. With his expertise, he was able to quickly assess the issues that we had with a leaky kitchen sink and fully resolve them (including a fire hazard situation). My mother and I cannot be more grateful and would wholeheartedly recommend Roys for your plumbing needs.

  • Review 75 (2024-09-10 - Rating: 5)

    We had a plumbing concern and called Roys today. Joshua B. came to our home the same day and checked everything out, explaining as he went through our house looking for potential plumbing issues. He was extremely knowledgeable and friendly. He offered advice and remedies to prevent future plumbing problems. We were very impressed with his expertise and thankful for all the preventive information he gave us. Joshua represents Roys well. Thank you, Joshua!

  • Review 76 (2024-12-21 - Rating: 5)

    Very friendly, professional, skilled and knowledgeable. I would highly recommend using Roys. Bob and Tom provided a great installation experience.

  • Review 77 (2024-11-22 - Rating: 5)

    We were members with another plumbing company. We had a plumbing emergency and we were supposed to get priority service for paying for the membership. Well, they couldnt help. Anyways, we called Roys. Fantastic experience from beginning to end. Customer service and technician were excellent.

  • Review 78 (2024-11-11 - Rating: 5)

    Ryan and his partner were so professional and helpful when putting in new electrical in my home! They’ve been to my address in the past, and I’ve only had great service each time! Thanks to both techs for the excellent work!

  • Review 79 (2024-07-03 - Rating: 5)

    Have had a great experience with Roy’s so far. We signed up for their membership program and it’s definitely a great value. We have had them come clear a drain and then our AC broke down this weekend. They were super responsive and Ryan came out the same day I called and he fixed our problem! The receptionists are always kind when you call too and I appreciate that!

  • Review 80 (2024-12-10 - Rating: 5)

    Installers were on time, friendly and respectful of our home. They asked us more than once if we had any questions about our new furnace and thermostat. Their work area was left very clean.

  • Review 81 (2024-10-13 - Rating: 5)

    The technician responded to my request for shower equipment repair…He Showed up at the designated time and listen to all of vmy concerns. Talked me through multiple scenarios after his initial inspection. He continued to inform me about everything he was doing throughout the entire process..I did agreed to the suggested repairs and he completed the project in a timely manner. The gentleman was very respectful and represented his employer in a very efficient/ responsible manner.

  • Review 82 (2024-10-10 - Rating: 5)

    We had some sewage backing up into our basement. Called Roys and set up an appointment for the next day. Josh B. was our plumber and we couldnt be happier with his service and knowledge. Josh took the time to explain what he suspected the problem was, the different outcomes possible, and some preventative steps we could take to not have this happen again in the future. The blockage was taken care of quickly. Definitely pleased with the service, and will work with Roys and Josh B. for any plumbing issues going forward. Thanks!

  • Review 83 (2024-11-28 - Rating: 5)

    Sean was great. He explained everything that we needed to be aware of, made suggestions and spent a lot of time asking questions and understanding some of the plumbing issues we were experiencing. Overall it was a great experience.

  • Review 84 (2024-11-27 - Rating: 5)

    Noah and Jeremiah were courteous and professional. They did an excellent job installing our new hot water tank and cleaning up after the job was complete. They wore covers over shoes so as not to track any dirt into my house. 5 STARS

  • Review 85 (2024-10-24 - Rating: 5)

    Nick K did a great job for our annual drain cleaning included in Roy’s Five Star Club. He gave a lot of useful information on cleaning and maintaining our plumbing and we look forward to having him back in a couple weeks for our annual plumbing safety inspection. I highly recommend Roy’s as well as their membership program!

  • Review 86 (2024-07-15 - Rating: 5)

    Dave and Paul did a fantastic job. Both were extremely professional and thorough. Roys package / install attention to detail and cleanness is excellent. Im glad I chose Roys especially backed by their great membership perks and a 10yr warranty.

  • Review 87 (2024-12-10 - Rating: 5)

    I had a loud humming noise coming from my furnace unit. Had 2 other companies out before calling Roys. My tech, Steve, was great. He identified the issue within the first 2 minutes of the appointment and corrected it.

  • Review 88 (2024-07-18 - Rating: 5)

    Roys gave me a great price for the installation of my new air conditioner. I had 5 estimates and theirs was the best and they threw in additional things. They completely installed it within a week. It works great. I would not hesitate to use them in the future.Mari Garry

  • Review 89 (2024-08-11 - Rating: 5)

    Joshua B came to my house to put a diverter in and priced a hot water tank , expansion tank and pressure valve for me. He provided excellent customer service and spent a long time talking to my home warranty program and emailed them the information they needled. However this company is overpriced. They want to charge me 2017 to put the above in when another company said they’d do it for 1700. . I’m hoping Roy’s will be able to put in the Bradford white model I see online for $596 with the pressure valve included and then the expansion tank. That way it’s within my budget. They were quick to get me in and very polite and professional. I’mHoping they are willing to work worth me on the price though

  • Review 90 (2024-07-23 - Rating: 5)

    Taylor from Roys plumbing did a great job on installing my my new vanity faucet and toilet repair. He is professional, pleasant, patient and works in a timely manner. Thank you Taylor! I highly recommend Roys plumbing and will use them for all my future plumbing needs.

  • Review 91 (2024-08-12 - Rating: 5)

    Nick came out today for a plugged toilet. It turned out to be a more complex issue than originally thought, but Nick took the time to explain the problem and our options and had it fixed in no time. He was very personable and knowledgeable and left the bathroom tidy. Excellent customer service all around!

  • Review 92 (2024-08-22 - Rating: 5)

    If I could give more stars I would!! Tech Noah Scott installed my new hot water tank and he did a EXCELLENT JOB and in record time. I more than highly recommend Roys. I wouldnt go anywhere else. Very reasonable prices as well.

  • Review 93 (2024-11-23 - Rating: 5)

    Aside from being one of the last 24/7 plumbing services in the Buffalo area, their service is stellar! Josh B unclogged a backed up sewer pipe from inside the house by himself in less than an hour. I hope Roy’s sends Josh every time I need service!

  • Review 94 (2024-12-08 - Rating: 5)

    I was very pleased with Mr Josh B he was very professional, he was able to spot the problem and insured me that Roys would be able to fix it. Thank you Josh Im looking forward to getting the problem resolved on Thursday have a very Merry Christmas. Miss Tracey Brown

  • Review 95 (2024-11-23 - Rating: 5)

    During the after hours, Josh B. Came to the house and was able to diagnose the issue I had with my hot water tank and quickly came up with a plan for a fix. Couldn’t ask for a more knowledgeable professional. I have used their services before and will again in the future.

  • Review 96 (2024-10-10 - Rating: 5)

    We had water leaking from our kitchen ceiling coming from the bath tub. Roy’s sent out Josh B to diagnose the problem and he fixed it that day in less than 30 min! He was extremely nice, helpful, professional and made us laugh… my cat even liked him, and he doesn’t like anyone.

  • Review 97 (2024-11-09 - Rating: 5)

    Taylor from Roy’s Plumbing did an amazing job explaining and repairing my plumbing issue. Roy’s has been an amazing company for all my plumbing , heating, cooling and electrical needs. Thanks

  • Review 98 (2024-11-09 - Rating: 4)

    Prompt and fair service and options. My husband was talked into accepting a dented water heater, however, with a $150 discount (bringing price down to $ 2150 for 50 gallons). One of the dents at the top seems as though it would affect the seal and quality of the water inside but he was assured not. We shall see how long it lasts…. Hoping for at least ten years without issue.

  • Review 99 (2024-12-02 - Rating: 5)

    Tom reviewed my estimates and shared a sump pump, which was better priced, but was a very reliable model. He explained all details of installation, how it works, and then installed my new sump pumping no time. Once again I was left satisfied with Roys services!!

  • Review 100 (2024-12-03 - Rating: 5)

    Explained everything very clearly. They were very up front about their findings and did not try to sell me on things I did not need. I have some knowledge on HVAC systems and could not have asked for a better experience. Id highly recommend Roys for any HVAC work you might need

  • Review 101 (2024-06-10 - Rating: 5)

    I would highly recommend Roy’s to everyone. I had an electrical problem in my home. Roy’s assured me they could fix it and they didn’t disappoint. They call you a half hour before the appointment and they arrive promptly. Ryan and Jordan were polite and friendly. They were respectful and talked me through the process. They fixed my issue quickly and even put things back that had to be moved in the process. If you need something done for your home, make Roy’s your choice.

  • Review 102 (2024-08-06 - Rating: 5)

    Gotta admit I thought this place would have me by the giblets, but after speaking to Josh B. I felt more at ease with what was being done to my home and at a digestible price point. I enjoyed my interaction with Josh and feel comfortable employing Roys for future house needs. Lastly, their membership is just the bees knees!

  • Review 103 (2024-12-01 - Rating: 5)

    Excellent service, and very knowledgeable staff. Mike and Tom did a great job with both my furnace and hot water tank. I highly recommend Roy’s.

  • Review 104 (2024-10-30 - Rating: 5)

    Our service was excellent. The job was completed in a very timely fashion and completely satisfied with everything. Nick was here within 90 minutes of the pipe bursting in our basement. Fantastic employee and excellent service. Thank you

  • Review 105 (2024-09-13 - Rating: 5)

    My technician was extremely friendly and helpful. as well as very competent. greatly appreciated that he went the extra mile. after his service I recommended the Roys membership to my father

  • Review 106 (2024-09-13 - Rating: 5)

    Woke up this am getting ready to go on a trip, come to find out my thermostat was blank and inoperable. I have a service plan with another company which I called and told them they literally were just out this week to do maintenance and now my thermostat isnt working. Their answer to me was sorry cant come out until next week. I immediately called Roys and explained to them my dilemma with having to leave town and this stopped working. They sent a technician out within the hour of me calling them. Jake checked the thermostat and then the furnace only to find that a switch and wires were burning and could have caused a fire. He immediately repaired the situation and got everything safe and working again. Thank goodness he was able to come out for if we had left town without having this fixed it couldve been disastrous. Jake was excellent and so was the lady who I spoke to on the phone very understanding and professional.

  • Review 107 (2024-08-07 - Rating: 5)

    Josh B & Shawn M came to our home for a problem with our kitchen sink.They took time to diagnose the issue & made sure we understood all of our options for the work & possible savings. Very professional.We will be sure to use Roys for any future work.Paul & Lisa J

  • Review 108 (2024-11-16 - Rating: 5)

    Evan was very friendly and knowledgeable. He was able to quickly assess our issue and address it. We are very satisfied with his customer service!

  • Review 109 (2024-09-17 - Rating: 5)

    Evan D. did a great job with my water heater tune-up service. Answered all my questions and pointed out some other things that could use attention. Would highly recommend this company and Evan.

  • Review 110 (2024-11-11 - Rating: 5)

    Josh was informative, polite, and explained options for hot water tank replacement. Josh conducts himself in a professional manner. Looking forward to Roys plumbing service replacing our hot water tank.

  • Review 111 (2024-11-12 - Rating: 5)

    Solution-driven, rather than a commission-driven company. In particular, Josh B is terrific, knowledagble, & looks out for the customer first. Great service at a great value.

  • Review 112 (2024-08-30 - Rating: 5)

    I was happy to have Thomas install my new hand held shower today. He didnt have the equipment on his truck but went to Home Depot to buy it. He was friendly and very helpful. If I ever need more service I would certainly be happy to see him again.

  • Review 113 (2024-09-25 - Rating: 5)

    Adam is the tech that takes care of us and every time he comes he does a great job. He’s kind and courteous thorough inspection our heating and cooling requirements of the house cleans and adjust what’s necessary and makes recommendations to us. He should be a very valued employee, we value him is a A+ contributor to your company.

  • Review 114 (2024-09-20 - Rating: 5)

    Roys came thru once again!! Emergency service call in early evening and Josh B was there in about 40 minutes!! Narrowed down complicated issue to two things. After restoration was complete, Josh came back and found the problem. What seemed like an impossible location without destroying structural walls, Josh completed with pure professional attitude. We are so grateful! Josh B is now our preferred plumber for future jobs!!!!

  • Review 115 (2024-09-20 - Rating: 5)

    Adam was very thorough and friendly. He was able to get the job done quickly, answered all of my questions. He explained all of the options and was able to work with me for the best solution for my home and my family.

  • Review 116 (2024-12-20 - Rating: 5)

    Fast response & good communication (They actually gave a 30-minute warning before arrival that was accurate unlike other contractors - I appreciated the texted notification and tracking link). The technician was very professional, And while I hoped not have to have another emergency call, Id use them again.

  • Review 117 (2024-12-28 - Rating: 5)

    He was friendly and informative! He went out of his way and tried to resolve the problem over the phone first, but when that didn’t happen, he did not hesitate to come right away, even though it was Christmas Eve!

  • Review 118 (2024-11-12 - Rating: 5)

    Jake was the technician for my furnace maintenance appointment. He was friendly, yet very professional as well. He explained what was needed and showed me the repair needed. Really appreciated having him in. Well done.

  • Review 119 (2024-08-09 - Rating: 5)

    Technician was very courteous and polite. Very knowledgeable of his trade. Offered 2-3 repair options and services suitable to my . First time using Roy’s plumbing, heating, and cooling and would highly recommend them . I will definitely be calling them in the future for any repair work.

  • Review 120 (2024-10-02 - Rating: 5)

    Jason J from Roy’s was amazing to help fix our issue with our clogged pipe. We had currently asked a “big mainstream company” to help with our issue and their first solution didn’t work along with their next steps were costly/didnt seem right. We called Roys and got Jason, he knew exactly how to help find our clean out drain, what was going on, how to fix it, and just a lot of knowledge about our house that we weren’t aware of for future guidance! Perfect service in my opinion and a life saver from saving us from a mainstream company (who I won’t name) that would have costed us thousands to still not fix the actual issue. Thank you Jason J and Roy’s Plumbing!

  • Review 121 (2024-12-02 - Rating: 5)

    The Roy’s technician, Aaron, arrived right on time and took the time to listen to what the actual problem was, unlike another major company in town that just rushed through things (their name starts with T!)Aaron soon found what the problem was and offered me two solutions, a relatively inexpensive one and a more expensive one and then got straight to work fixing the problem with my boiler. It was such a relief to get heat going in our house again. Thanks Aaron and Roy’s!!

  • Review 122 (2024-12-05 - Rating: 5)

    My technician Aaron was very prompt and courteous. He was very informative and helped me out fast. I cannot recommend Roy’s and their staff enough.

  • Review 123 (2025-01-06 - Rating: 5)

    Jim was excellent. Very knowledgeable and professional. He went out of his way to ensure our problem was resolved.

  • Review 124 (2024-10-25 - Rating: 5)

    I had a bathroom faucet replaced in a mobile home with pipes that were over 40 yrs old but let me tell you Thomas Olson went above & beyond, did a fantastic job on something that was very challenging. Thomas was polite, courteous & professional, I would highly recommend him for your plumbing needs these 5 stars are for him.

  • Review 125 (2024-10-29 - Rating: 5)

    Jeff Sr. was excellent to fix our gas stove. He also shared his knowledge of plumbing system in houses, did a free water quality check and gave a lot of suggestions.

  • Review 126 (2024-10-18 - Rating: 5)

    Had hot water tank leak. Called Lowe’s, Home Depot, ROTO Rooter, Cellino, TMark. Tank and install from $1700- $2400!!! Install 3-10 days.Called Roy’s … came out at 6pm. Gave me a price of $1500 and installed the next morning.Could not have been happier. Highly recommend. Noah and Steve could not have been nicer.

  • Review 127 (2024-11-22 - Rating: 5)

    Shaun M. was at our home for a plumbing inspection. He was on time, courteous, educating, and professional. He took the time to explain current and possible future issues. All of his attention was focused on the safety of our home. Thank you Shaun!

  • Review 128 (2024-09-01 - Rating: 5)

    Ryan was very nice, answered my questions and changed out something in my outlet to work better for my needs. Very happy with the work he did and the excellent outcome. Would absolutely recommend and refer him and Roy’s

  • Review 129 (2024-08-14 - Rating: 5)

    Josh was a great technician. He was thorough, polite, and respectful of our needs. We would definitely have him back if we need your services in the future. Paul and Linda

  • Review 130 (2024-07-05 - Rating: 5)

    I’ve used Roy’s for the first time and I am totally satisfied with everything from setting up an appointment to the actual job getting done. Ryan was on time and THAT is a very important thing for me. I was able to secure a two hour window as opposed to a four hour window like other companies.Ryan was respectful and understanding of what I needed done. He was also very knowledgeable ( I had asked a million question ) .The quote was presented to me before the job was started so I knew exactly what I was paying . I like that. I’ll be using them again, hopefully not in this “emergency” situation as was today.

  • Review 131 (2024-07-15 - Rating: 5)

    Jake Whalen is a great asset to your business. Not only was he on time…but a bit early too. He broke down my inside and outside a/c and heating units and explained in layman’s terms why my system wasn’t operating optimally. I learned what was operating efficiently and what needs immediate attention. During that chat, I noticed a pro- military tattoo on his arm (I’m a 100 percent disabled veteran). He thanked me a few times for my commitment to our country. He was careful to don the disposable booties before walking on the carpet. Jake is not only an expert, but a gentleman too. I’m impressed with Jake and you guys too. Two thumbs up for Roy’s Heating, Cooling & Electrical!

  • Review 132 (2024-04-17 - Rating: 5)

    PHENOMENAL!!! We only hired Roy’s to have our bathroom remodeled and was so happy with the outstanding work from the most professional hard working guys..We also had them do a lot more work in our home..we could not be happier!!Joe followed through just like he said..Nathan and Steve are the BEST guys,so respectful,very hard working and all around great people!Zach also followed through and did a great job 100%! Made sure we were happy.😃ALL the workers are a great asset to your company!!VERY HIGHLY recommend Roy’s for anything you need done in your home.Punctual,clean,friendly,respectful,thorough,etc.,can’t say enough!We’ve had a lot of work done in our home the past 30 years and Roy’s is by far the BEST!!!A++++++

  • Review 133 (2024-07-17 - Rating: 5)

    I have used voice for anything and everything in my condo. From the time they answer the phone till the time the work is done every single persons are amazing. It is hard if not possible, to get good customer service and the live human being. I was supposed to have my Toilet looked at between nine and 11, they got here at exactly 915, letting me know they were on the way as well as letting me know when they were here. Right away he started being courteous and put on shoe coverings which I have never seen anybody take that extra step in a very long time. Long story short, my toilet had to be replaced. That was figured out within the first half hour and my options we’re getting to me within that time. I ended up having to get a new toilet, which I thought was going to take such a long time to get get job done. Went into his van at the time I decided what to do, and made the necessary calls. I almost passed out from shock because he literally finished the entire job within the two hours!! It was absolutely magic that came to reality. I can’t thank everybody enough, but the gentleman putting my toilet in above and beyond. I could never ask that of anybody, I could never find it, and I never expect it. Totally blown away and I can’t thank him enough. He made sure everything was set multiple times before he left. he cleaned up everything and it looks like he was never there. Another above and beyond moment. I would give him at least 10 stars out of five. Anybody looking for that kind of work to be done I would highly recommend him. The most important thing that he did for me was to put my mind at ease. no amount of money could ever do that. I am simply blown away and I wanted to make sure that not only they knew it but everyone could know it because of my story. Thank you everyone for your time and patience with me.

  • Review 134 (2024-11-11 - Rating: 5)

    Steve Martin and his friend were good technicians. Steve was very patient and listened to me and answered all my questions. I gave him 5 stars.

  • Review 135 (2024-09-15 - Rating: 5)

    We needed two furnaces, two AC units replaced, and had Steve leading installation. Couldnt be happier. From the pricing, to installation, the team was great to work with. Would recommend them to anymore.

  • Review 136 (2024-11-12 - Rating: 5)

    My technician Matthew F. And Takar A. were on time, courteous and professional.Although my plumbing issue is unique and they could not repair due to a specific part needed from the manufacturer, they were very helpful.I would highly recommend Roys. I wish I would have used them 25 years ago!!

  • Review 137 (2024-08-17 - Rating: 5)

    Roy’s is always prompt, professional, and extremely helpful. Everyone that I have dealt with has been kind and has alleviated any concern that I had. Matthew Franjoine was here most recently, and did a fabulous job!

  • Review 138 (2024-12-03 - Rating: 5)

    Excellent service was also pleased with the price. Aaron was very friendly and knowledgeable. Would definitely request him for further work if needed.

  • Review 139 (2024-09-06 - Rating: 5)

    Very knowledgeable regarding issues, that needed repair. Confident in his work. Explained everything that needed repair. After the work was complete, explained everything and showed me what was repaired, as previously discussed. Took proper time, to do the repair correctly, and not rush through it. Clean up of my home was good.

  • Review 140 (2024-12-30 - Rating: 5)

    Had water back up into the basement from floor drain. This on a Sunday evening and raining outside! Call to Roys and got a call from Josh Butry who explained all potential costs before coming out. He was even able to move up the time he could come out so it wouldnt be at 2am! He arrived 20 minutes after he called, and fixed the issue within a few minutes. He was so nice and explained everything. His quickness in getting here is very much appreciated!

  • Review 141 (2024-07-05 - Rating: 5)

    Roy’s did a great job installing our heat pump. Joe was very friendly, explained things well, and hooked us up with the right unit. The installers went right to work and got it done quickly. Now our house is nice and cool just in time for July!

  • Review 142 (2024-11-27 - Rating: 5)

    Jim McNeil was great. He was professional, courteous, and took the time to explain exactly what he would be doing to fix the problem. I would recommend Roy’s to anybody with plumbing needs.

  • Review 143 (2024-08-31 - Rating: 5)

    Roy’s Boys pulled through again! Fast service, clean work, great attention to detail and full explanation on work completed!Many thanks to my top dog- Joe Z and to Tom Olson for our plumbing, Frank Aquino for another HVAC amazing install and Rob Nolan for stopping out to quote new new efficient AC! Highly recommend! For the amount of money we have spent in the last few months… Heimburg’s expect to be on the Roy’s VIP List! LololNow for new generator🥴

  • Review 144 (2024-08-01 - Rating: 5)

    Needed some plumbing work done on fairly short notice, and Roys more than came through!I had to have them come out twice in the last few weeks due to damage caused by a contractor that did some absolutely AWFUL work in my bathroom. (I wont name the business here; if anyone does want to know, feel free to message me.) These fools not only cracked the flange on my toilet but also REMOVED the P-trap from under my home, letting terrible noxious smells in. I wish I was joking. It all stemmed from them putting the wrong size shower in the bathroom, which led to a multitude of problems after.Anywho, in both instances the guys from Roys were timely, kind and professional, quick and clean. The total for both jobs cost more than I wouldve liked, but the service made up for it. I can once again use my toilet and shower without causing further issues. Thanks so much!

  • Review 145 (2024-09-19 - Rating: 5)

    Matt and his team were very professional, courteous and I am pleased with the outcome. Job well done 👏. Thank you and God bless you all. P.S Sean is outstanding .

  • Review 146 (2024-12-13 - Rating: 5)

    Plumbing mess all in basement and pipes outside in lawn. Called Roys Plumbing and Nick Fyvie came out. Awesome guy that was so through. Unfortunately wasn’t able to fix everything. But if next guy they are sending is anything like Nick, I’m lucky!!! Thanks Nick.

  • Review 147 (2024-07-02 - Rating: 5)

    Couldnt ask for better service. Called and they came. Jeff Wartinger Jr. Is my plumbing technician that came to my rescue. He was very helpful in giving me a peace of mind. The work he did was very well, clean and very organized. I would say that the work performed was professionally done, as if it was his own home. I would recommend Jeff to anyone in need of his service. Thanks Jeff, I really appreciate what you did for me.

  • Review 148 (2024-07-22 - Rating: 5)

    We had a leak on the main water line coming into the house. Josh came out and explained what was wrong and gave us several options as to what could be done about it. He explained things very well and did an excellent job with the repair. The issue is resolved and we are confident that it was done correctly. We appreciated his friendly and professional support.

  • Review 149 (2024-08-08 - Rating: 5)

    I have had several plumbing issues over the last year, so Roys has been at my house a few times for various things ranging from small leaks to water tank, sump pump and AC/furnace replacements. They are prompt and professional every time, taking time to diagnose and explain the issue and offer solutions. Nick Fyvie is the absolute GOAT. Its weird because I simultaneously like catching up with him but also wish I would stop giving him reasons to come over. Skip the pretenders and just call Roys ✅

  • Review 150 (2024-12-31 - Rating: 5)

    Nick was very good in explaining how the product work he was very knowledgeable about his job and cleaned up after himself very pleased with nick and Roys plumbing .NICK WAS TIME

  • Review 151 (2024-07-19 - Rating: 5)

    Josh was amazing. He gave me a quote that i accepted and went right to work. The job was completed in a timely fashion and it was quality work! The installations Josh did were tested, not once but twice, and he even went a third time for a visual look to make sure everything was completed. Josh was very personable and professional through out his time at my home! Exceptional work by an employee of an exceptional company!

  • Review 152 (2024-06-13 - Rating: 5)

    We recently had Roys install our kitchen sink disposal. Jeff W. who did the install was great. He was friendly, professional and thorough. Wed gladly have Roys and Jeff come back again for future needs.

  • Review 153 (2024-08-23 - Rating: 5)

    Jordan Hammer was terrific. He explained everything to me in detail and fixed my problem. Arrived on time. The cost was very reasonable. I would highly recommend Roys!

  • Review 154 (2024-11-06 - Rating: 5)

    Clint, Ben, and Eric were amazing with installing our new boiler. Friendly, efficient, and explained everything to us. Outstanding work and customer service.

  • Review 155 (2024-08-22 - Rating: 5)

    Ryan did a great job at checking out my a/c for its yearly maintenance! He was kind, knowledgeable, very polite, and honest! I wouldnt hesitate to call Roys plumbing, heating & cooling!

  • Review 156 (2024-11-08 - Rating: 5)

    Josh did an excellent plumbing service with fixing the mystery leakage. He inputted silicon all places of house.Tuly grateful for his above and beyond service and a preferred plumber in my further plumbing work assignment.

  • Review 157 (2024-09-03 - Rating: 5)

    Thomas was professional and friendly. He arrived on time, explained the issue, solved the problem and provided guidance on how to maintain the product. He was forthcoming with what repairs might need to be done and what they would cost. He also inspected the entire system to ensure this issue would not repeat. Above and beyond expectations.

  • Review 158 (2024-07-12 - Rating: 5)

    I received excellent professional service from Nick at Roy’s plumbing. Nick gave me a number of reasonable options to deal with my basement flooding issue. I have seen the Roy’s truck around my neighborhood and thought I would give them a try. I am very glad I did. Roy’s will probably be my go to Plumbing company now.

  • Review 159 (2022-12-09 - Rating: 5)

    Excellent service and a great price. They showed up on time and were in and out. Dan our installer was kind and courteous. He even dealt with my psycho 7lb pound dog barking at him, with a smile. He explained everything prior to and after the instalation. This company did our our furnace repair last year as well and Ive had the same experience now twice on a row. I highly recommend Roys and am now a life long customer. Dont waste your time calling a contractor who doesnt show up or return your calls. Call Roys instead...

  • Review 160 (2024-08-28 - Rating: 5)

    Technician arrived on time, called before arrival, and Roys sent a photo to ensure safe service. Checked our system, was quick and didnt try to sell unneeded service.

  • Review 161 (2024-08-13 - Rating: 5)

    Called Roys Plumbing to work on toilet and shower. Have had work done by them in the past. Taylor Ellis, the technician, was both friendly and proficient. There is no other company I would call for plumping or heating and cooling. I thank Roys Plumbing for their professionalism.

  • Review 162 (2024-06-19 - Rating: 5)

    Very pleased with Jordan Hammer. He exceeded our expectations. Was here within a reasonable time from our initial call, and within the time slot given. This young man is friendly, professional, knowledgeable,considerate & patient in explaining what needed to be done. Offered suggestions. No pressure. Gave us a complete, fair estimate of cost. We would highly recommend Jordan, and will call him again for any further electrical issues. We will also call Roys for future plumbing, cooling, electrical & heating problems.Its a great relief knowing they service all household issues.

  • Review 163 (2024-10-31 - Rating: 5)

    As has always been the case, Roy’s gave me great service and completely diagnosed and repair the problem I was experiencing. Jim, the repair man was very pleasant, friendly and an excellent technician.

  • Review 164 (2024-08-23 - Rating: 5)

    Roys has been fantastic for every job Ive contracted them for. So far theyve done two electrical jobs and as I type this they are completing an AC new install. So happy with their services.

  • Review 165 (2024-11-22 - Rating: 5)

    Evan and Tarek cleared my drain thatd been clogged for two years in less 10 minutes. I cant express how grateful I am. Super nice guys as well. 10/10

  • Review 166 (2024-08-29 - Rating: 5)

    Ray was very professional and courteous! He did a great job hooking up my new light fixture. Answered any questions I had and explained everything in detail

  • Review 167 (2024-09-30 - Rating: 5)

    I love Roys. No matter who comes out to the house they are knowledgeable, honest and thorough. I’ve been using Roys plumbing for years now and can’t recommend them enough. Awesome company.

  • Review 168 (2024-12-12 - Rating: 5)

    Mike miller was very professional and courteous . He explained everything in a thorough manner and I would definitely use him again should the need arise .

  • Review 169 (2024-06-21 - Rating: 5)

    Your plumber/technician, Nick Fyvie, was out to our home last Thursday for approximately 3 hours. We were getting water backing up in our shower from the shower and also the washer. Nick snaked the shower and then snaked the toilet as well. The first snake broke so he had to wait for a larger one to be delivered. After 3 hours, he finally got the lines open. Nick was extremely professional, personable and very patient and diligent at rectifying our issue! We cannot thank him enough! He is to be commended for a job well done! Great job, Nick! Thank you for all your time and effort! It is very much appreciated!

  • Review 170 (2024-02-03 - Rating: 5)

    Jeff was AMAZING!!!!! Very knowledgeable about his job, it got it down in a very short time…. And clean after himself… no mess… thank you for doing that.. and the best.. I felt save in the house… very kind person as well… I will recommend any time

  • Review 171 (2022-05-13 - Rating: 5)

    Nothing but positive things to say about my experience with Roy’s. From the initial diagnoses, to the sales consultation and installation, the process was easy and flawless. My furnace stopped working unexpectedly and Roy’s was able to get a new furnace and AC unit installed within a week. They also installed a new thermostat and smoke detectors. Everyone I worked with was professional and kind. Not many business left that truly prioritize customer service, and I’m so happy o chose Roy’s for my heating and cooling needs. Customer for life here!

  • Review 172 (2024-11-04 - Rating: 5)

    Shawn was very thorough and efficient during his visit to our home. He explained everything that he was doing. He was also very courteous

  • Review 173 (2024-06-22 - Rating: 5)

    I had a great experience, i had my outdoor spigot fixed and a new installed on the other side of my house! The plumber was on time, communicated what he was going to do and went over all his work and how to turn off the water and drain the line before winter! He was awesome and will always go to Roys for all of my plumbing needs! Job well done!!!!

  • Review 174 (2024-07-18 - Rating: 5)

    Just a quick response to my service call..Nick King was a true professional..he advised me of all my options, gave me his opinion when asked and did all the little things that made me glad I called your company. He was also very efficient at his job, and quite meticulous,I might add. It was my good fortune that he did the service at my home. Steve Dombrowski

  • Review 175 (2024-11-27 - Rating: 5)

    Mike did an amazing job with our quick furnace inspection and went above and beyond to check a few other things we were questioning within our ducts. Highly recommend reaching out to their team!!

  • Review 176 (2024-08-31 - Rating: 5)

    Zack from Roys installed 4 solid 6 panel interior doors, trim,, and hardware.. His attention to detail,, including measurements, matching the stain to my existing color scheme, answering my questions, was worth the wait. A pleasure working with him, and the doors are beautiful!

  • Review 177 (2024-08-01 - Rating: 5)

    We had a hot water tank replacement done. Nick was on time and very professional explaining steps he had to complete for the installation.He went over how the tank works.Very happy we called

  • Review 178 (2024-09-10 - Rating: 5)

    The Roy’s professional who came was Josh. He was patient, kind, and went above and beyond to understand the issue and fix the issue. I am genuinely grateful for his professionalism and hard work .

  • Review 179 (2024-07-16 - Rating: 5)

    Aaron from Roys found the source of our leak, diagnosed the problem and then fixed the issue. Aaron was punctual and professional and my husband and I both appreciate his thoroughness in discussing our options. Aaron was thorough in his explanation but not condescending.Thank you, Aaron & the Team at Roys!

  • Review 180 (2024-11-21 - Rating: 5)

    Thomas did excellent work! He was ontime, very efficient and clean. He went above and beyond. Thank you Thomas from Roys.

  • Review 181 (2024-07-15 - Rating: 5)

    Roy’s team, Ray on estimate and Greg on install, did a fantastic job. Make sure you get a reputable team like this to do your home work or you will pay dearly in the future.

  • Review 182 (2024-12-06 - Rating: 5)

    Hard working, friendly, and knowledgeable installers. They did a fantastic job installing our new boiler. Highly recommend!

  • Review 183 (2024-10-17 - Rating: 5)

    Ryan was excellent ! He figured out the problem and fixed it quickly and efficiently. He is also friendly and upbeat. Would recommend him very much !

  • Review 184 (2024-07-20 - Rating: 5)

    I called with an urgent problem. They fit me into the schedule asap.Dan showed up on time and got rid of my clog, while analyzing the problem.Unfortunately, its going to involve replacing drain pipe under the basement floor. He gave me an estimate that is reasonable and I received the contract via text in a couple of days.House is over 100 years old, so no surprise that this is needed.Ill post an update after work is done.

  • Review 185 (2024-12-12 - Rating: 5)

    Jim M. did a fantastic job installing our kitchen sink. He was professional, courteous, and prompt. His work was flawless and we couldn’t be happier. Thank you Jim!

  • Review 186 (2024-07-24 - Rating: 5)

    The plumbing technician Tom was well prepared. He examined the problem, came up with a couple of options then offered me a choice. His actions were calm and professional, he was both knowledgeable and friendly. He also told me he would do whatever he was able to do physically to resolve my problem. No matter how long the job took. The agreement for payment was by the work that needed to be done, Keep in mind I was not paying for the hours he was here but for the specific work that neede to be done. As it turned out he finished the job in a quarter if the time he said that that the job would take. He instilled confidence in my decision to go with Roys Plumbing service. A credit to the company and especially to Tom. He made me feel ok about the whole situation and promised resolution, wich he delivered. This technician deseves accolades from his employer. How many times have you forked over a good amount of hard earned money and said to yourself Worth every penny, I would do it again, if necessary Go Tom Go Roys

  • Review 187 (2024-09-18 - Rating: 5)

    Jeff was here on the early side of my arrival window. Was efficient and nice. Explained everything he was doing very well. Thankful for the great experience.

  • Review 188 (2024-12-26 - Rating: 5)

    Overall great and timely service done by Nick! Always a positive experience working with Roy’s!

  • Review 189 (2024-07-15 - Rating: 5)

    Jeff does great work. He is professional, honest, and really good at what he does. I wasn’t upsold or pressured. My options were well explained to make an educated decision. Highly recommended Jeff and will not hesitate to contact in the future.

  • Review 190 (2024-12-25 - Rating: 5)

    It’s Christmas and Jim could not have been more pleasant. He fixed the problem immediately and explained clearly what the problem was. He was outstanding.

  • Review 191 (2024-11-05 - Rating: 5)

    Josh B did a great job. Very informative and personable. Look forward to having him back when we have a few jobs done around my house

Similar Organizations