W.B. Dickenson Plumbing, Heating & Remodeling

Photo of W.B. Dickenson Plumbing, Heating & Remodeling

Located in South windsor, Connecticut

Address: 53 Commerce Way, South Windsor, CT 06074, United States

Phone: +1 860-643-4275

Rating: 4.5

Services

  • Repair services
  • Credit cards

Categories

  • Plumber
  • Bathroom remodeler
  • Cabinet store
  • Kitchen remodeler
  • Remodeler

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-07-26 - Rating: 5)

    W.B. Dickenson went above and beyond. They were an attentive and timely company compared to nearby competitors. We had a main line break and all other companies were beating around the bush and giving us timelines that were not convenient given the fact we need a section of the line replaced immediately to continue using water in the house.This company quickly sent a team out and had the issue resolved asap. They were friendly, got right to fixing the problem, and were very accommodating and friendly. I wouldn’t hesitate to reach out to them for any future plumbing issues and would highly recommend to friends and family.

  • Review 2 (2024-08-27 - Rating: 5)

    After calling around and either not being able to get an appointment, being canceled on or not getting a return call back I decided to call W.B. Dickenson. Spoke to Debbie and let her know I did not have hot water she scheduled me for the first available appointment the following day. Chris arrived on time and was able to determine the problem. I had them install a new gas indirect fired water heater the same day. Chris and the other techs who assisted were all very pleasant and professional. Everyone I interacted with was great. I have hot water again. Highly recommend.

  • Review 3 (2024-12-03 - Rating: 5)

    We hired TJ and his team to do a full remodel and expansion of our master bathroom this past fall. It was a pleasure to work with them from start to finish. They had an innovative vision for what we could do with the available space and carried that vision out flawlessly. The cost was very fair compared to the other quotes we received and TJ was straight forward with the quote and what was included, what cost extra, etc. The design process was a good balance of autonomous decision making and assistance from TJ (per our request). There were plenty of design options to choose from. Throughout the actual construction the team was transparent on status and we were continuously updated on timing if there were delays which was appreciated. The workers who came to our house were extremely polite and respectful of our home. We couldn’t be happier with the attention to detail and quality of the final product. We would highly recommend using TJ and the W.B. Dickenson team for any bathroom remodeling!

  • Review 4 (2024-10-29 - Rating: 5)

    W.B. Dickenson has done completed many jobs at my house ranging from replacing a kitchen sink to fixing my gas boiler to a full bathroom remodel. A pleasure to work with. 5 stars!

  • Review 5 (2024-10-31 - Rating: 5)

    TJ and his team always do an amazing job and are extremely quick to respond! The quality of their work is outstanding. I wouldn’t use anyone else for my plumbing, heating, or remodeling needs at my house!

  • Review 6 (2024-12-05 - Rating: 5)

    WBDickenson is THE source for plumbing, heating and remodeling; new, existing, repair, replacement. The team, did suberp work, both on the job and in the office. We were very pleased with finished product. Budget friendly, too.

  • Review 7 (2024-11-27 - Rating: 5)

    W.B. Dickenson was used as a plumbing contractor for a repair that CT Water setup at my house today. The gentleman who did the work was extremely kind and courteous. He made short work of replacing my primary water main shutoff in my basement. He was confident, yet soft spoken. Cleaned up after himself. Made a pathway into my basement that didnt make any mess as he brought his equipment in and out. Like a real professional. This issue has been stressing me out for months, Im so glad to have it fixed! I feel kind of silly because I needed to have this main shut off replaced because I have other plumbing work that I need done. Most of its simple stuff like replacing my outside spigots with freeze proof spigots, removing a saddle tap and a couple other basic things. I should have had the gentleman take a look at the stuff and give me a quote while he was here!Anyway, I inspected his work after he left: quality fittings and no leaks!

  • Review 8 (2024-12-24 - Rating: 5)

    Working with Zac on multiple water line leaks over the last 2 days, I really appreciate his calm demeanor and strong problem solving skills in what is often a very stressful situation, with cold water hitting him in the face...great work! Thanks Zac!

  • Review 9 (2024-07-11 - Rating: 5)

    Julie was patient and kind while scheduling our appointment. She even got us same day service! Les was super friendly, professional, quick, and clean. 100% satisfied and will stick with them for all our plumbing needs.

  • Review 10 (2024-03-08 - Rating: 5)

    Our pedestal sink was leaking, and Les came and did a fantastic job with the repair. It was a fairly small space in which to work, so I imagine it was frustrating, but Les kept at it, and our sink works beautifully now. Very pleased with all of our interactions with him!Id also like to thank Tyler who has been to our home twice. Once he had to repair a vent pipe that fell through our ceiling. This repair required him to work in our very hot attic in August. For the second repair, Tyler had to replace a very old toilet that was very uncooperative. During both repairs, Tyler kept a positive attitude, was polite, and did a great job with clean up. Again, we were very pleased with his work.While she did not do any repairs for us, I also appreciate how patient and helpful Debbie was every time I called. She answers the phone with a pleasant voice, she answers questions thoroughly, and she is efficient. She gives a great first impression of the company.

  • Review 11 (2023-07-18 - Rating: 5)

    Tyler came out and fixed all of our issues. He did it in a fast professional manner. Tyler shows patience, humor and a sense of caring for his customers and does a superior job compared to other plumbers I have used in the past. We would highly recommend W.B . Dickenson and also recommend Tyler for your plumbing needs. Tyler is an asset to the company.Thank you for a job well done. My wife and I are completely satisfied with the work done as we have been each time we use you. Sincerely Russ B

  • Review 12 (2024-03-28 - Rating: 5)

    My husband and I have used W. B. Dickenson Plumbing for many years and have always been happy with their work. We would highly recommend them. They are fairly priced and always friendly and always clean up before leaving. Lucy and Chris Layer

  • Review 13 (2024-01-19 - Rating: 5)

    We had a substantial leak in a pipe with water leaking through the ceiling. WB Dickenson was recommended. Out of three, they were the only plumbing company that we called in the evening who answered the call. A technician was sent out the next morning. Les was excellent: very profession, knowledgeable and nice guy! Found the problem quickly; pricing reasonable. Will definitely use WB Dickenson again and will recommend to friends and family.

  • Review 14 (2024-10-28 - Rating: 5)

    My well water pressure system failed and WB dickenson fixed and replaced the problem quickly and well under the other quotes I got. Would recommend them to everyone.

  • Review 15 (2024-03-21 - Rating: 5)

    I called W. D. Dickerson in search of a plumber, as my plumber had retired. I was very pleased with the prompt response I received from Debbie B., Office Manager, who answered my questions, asked me to send her photos of each problem, contacted the plumber & gave me an estimate. She was so easy to talk with, and she responded so quickly to my phone calls. She made me feel very comfortable, telling me of the plumber’s experience.Chris W, the plumber, was very kind & considerate. When I requested, without any hesitation, he wore booties over his shoes & a mask, which I provided, for my health as I have asthma. I wore a mask too. He was knowledgeable and worked quickly and steadily. He replaced bolts in 2 tanks, 2 flappers, & a flusher handle, cartridge in kitchen faucet, 2 hoses to washing machine & the Symons on/off switch.I received a fair price for the job and hours spent.I’m very satisfied with the work.I would highly recommend, Chris W.Thank you so much,Paula Bacolini

  • Review 16 (2023-11-16 - Rating: 5)

    I’ve always had a great experience with W.B. Dickenson. They always respond quick and do an amazing job! I always have the opportunity to work with Tyler B. and Ryan. Tyler is very detailed and breaks everything down so we understand what is going on. He knows his stuff! Ryan is very helpful and both have a very friendly approach in situations that often have everyone in a panic. I greatly appreciate both guys!

  • Review 17 (2023-04-18 - Rating: 5)

    I have used Dickenson for years! They are always prompt and professional! They typically have adequate truck stock to make minor repairs. I had them fix two toilets, a sink faucet, a shower control, and a tub drain. They had all the equipment needed on their truck! Very professional and non intrusive. Chris did a great job!

  • Review 18 (2024-04-08 - Rating: 5)

    I would like to thank T.J. McLaughlin, Zac the Plumber On Call, and the business of W.B. Dickenson for their expertise, professionalism, prompt response on Saturday evening (4/6/2024) due to a sump pump failure which resulted in several inches of ground water in my basement. I highly recommend them and will definitely utilize their services again in the future.

  • Review 19 (2023-12-17 - Rating: 5)

    We are thrilled with our bathroom remodel. Once we decided to go with W.B. Dickenson, the whole process was wonderful: from the beginning design with T.J. to the expert craftsmanship of the installers, plumber, etc. They are a remarkable team and they do an awesome job. We are so glad we found W.B. Dickenson Plumbing, Heating, and Remodeling.

  • Review 20 (2023-03-30 - Rating: 5)

    I have had W.B. Dickenson do work in my home since 2005. This weekend I had a problem with my water heater. I requested a quote Monday online and Tom responded a short time after. He gave me quote to fix the old water heater and a quote to replace. Both fair quotes in the range I expected. He said he potentially could get someone out that afternoon or definitely in the morning Tuesday. I opted to replace and he had people out first thing Tuesday. The service techs were professional and friendly. I have always been very satisfied with the experience having work done by Tom and his crew. Including a bathroom remodel in 2010 that came out beautifully. I definatly recommend W.B. Dickenson.

  • Review 21 (2023-04-10 - Rating: 5)

    I called a few companies and W.B. Dickenson was by far the best to work with. They not only did what they said they would, they also worked with me in order for me to do some work for my own goals. Their price was better than the others, their Quality was excellent, and the Professionalism is the best. I strongly recommend W.B. Dickenson for any plumbing or bathroom restoration project. Thanks to TJ, Mike, Chris and the rest of the crew.

  • Review 22 (2023-02-08 - Rating: 5)

    Our 200+ year old house pipes had a freeze leading to a leak from the deep freeze of early Feb 2023. Chris came out and discovered we also had a few bad valves that were leaking. He fixed us up quickly, professionally, showed us the damaged pipes and parts so we understood what work he did and why, and did it all at an extremely reasonable fee. We need a kitchen sink and faucet installed and Ill definitely be hiring them to do the job. Highly recommend them.

  • Review 23 (2022-12-30 - Rating: 5)

    WB Dickenson has delivered time and time again for me and the response time is always unbeatable. The guys are professional from the service men to the owner. I wouldn’t go elsewhere for any plumbing needs…. They’ll take care of you!

  • Review 24 (2024-12-09 - Rating: 5)

    Enjoyed working with everyone to accomplish our goal of switching from a tank to a tankless hot water heater.Great installation !

  • Review 25 (2023-08-22 - Rating: 5)

    W.B. Dickinson is my go to plumbing contractor. I have three homes to care for (no, Im not rich, but I care for a brother who is disabled and has both a condo of his own and an investment property) so plumbing issues are frequent! W.B. Dickinson has never let me down!

  • Review 26 (2022-02-19 - Rating: 5)

    I called Mr Rooter on a Friday afternoon for a Delta cartridge that was giving me a hard time to seat properly. I told them the shower was all apart, ( so of course we had no water). They said they could come out next Wednesday!! WHAT??? I called WB Dickinson and they sent out Les in 1/2 hour. He diagnosed the problem, and did his plumber magic. Les is a real asset to the company, and I will recommend and use WB Dickinson for all plumbing needs. You guys are old school when it comes to customer service, very rare today.

  • Review 27 (2019-11-26 - Rating: 5)

    I’m a general contractor and have used many plumbers in the past that were unreliable and provided poor quality of work. I was recommended to WB Dickinsen and they will be my only call on any plumbing work I need done on my future projects. They show up on time, their employees are knowledgeable and respectful and they stay on projects until everything is done properly. I recommend them to anyone that needs plumbing services.

  • Review 28 (2021-06-05 - Rating: 5)

    We had a leaking Kohler kitchen faucet. Jim initially came out to see exactly where the leak was and identified the correct hose we needed to obtain. He didn’t have this part in his truck. We called Kohler and they sent out the new hose. (Kohler has lifetime warranty so the part was n/c just shipping). When the part came in we called to schedule an appointment for the installation. Chris came out and did a really great and efficient job. You could tell he had pride in his work. These days it is difficult to find this trait.

  • Review 29 (2022-02-18 - Rating: 5)

    Loved the service I received from W.B. Dickenson. All of the techs who came out to diagnose the plumbing issue in my rental were professional and efficient. I will only use them moving forward.

  • Review 30 (2014-10-21 - Rating: 5)

    We would like to take this opportunity to thank W.B. Dickenson for the master bathroom remodel in our Manchester CT Home. The crew showed the utmost respect and care in our house. The clean-up everyday was through and very much appreciated.We love our new bathroom and are pleased to have worked with W.B. Dickenson Plumbing, Heating, Bathroom and Kitchen remodeling of CT. The outcome is better than what we designed in your showroom. We look forward to having you do our other bathroom in the future.Thanks you again for everything.

  • Review 31 (2024-09-04 - Rating: 5)

    First time working with this team. Chris and Debbie are amazing! Prompt, helpful, and knowledgeable—everything I could ask for during an unexpected plumbing problem on a holiday weekend. Highly recommend!

  • Review 32 (2022-04-01 - Rating: 5)

    Highly recommended!TJ and his team were great to work with. They showed up on time every time and throughout the experience they made sure that we were happy with the results. One important thing everyone should be aware of is, despite your budget, the amount of planning, etc, there will always be things that come up that are unforeseen and it’s critical that the company you select is responsive and you are able to communicate. TJ was always a phone call/text away and was flexible with our schedule. Additionally, TJ was very good at making suggestions/recommendation during the planning stage and I could not be happier with the end result.

  • Review 33 (2016-12-30 - Rating: 5)

    My family and i would like to thank WB Dickenson, TJ and his crew for the great job they did on my house. All the work was done professionally and finished on time, they remodeled my non-existing kitchen and much need bathroom to perfection LOVE IT !!! If i have a plumbing or heating problem they are the first to call very reliable thanks again very warm and happy family. Ellen Tomolonius

  • Review 34 (2021-03-24 - Rating: 5)

    TJ installed a washer/dryer on my third floor and remodeled a full bathroom. The bathroom was a disaster and he worked with me to build an affordable room that I got to design entirely, suggesting cheap upgrades like subway tile just above an insert! Then years later when I had an issue with condo assoc. he re-constructed some of the work. Great team of people on site which was nice because I had to work but I could leave my chihuahua if I gated him away from the work if you can believe they were that patient and some got along with him. Glad to have picked wb dickenson back then!

  • Review 35 (2014-10-15 - Rating: 5)

    One of the Jacuzzi jets on our 3 year old tub blew a seal and leaked 40 gallons of water. We called WB Dickenson Plumbing Heating Bathroom & Kitchen Remodeling in South Windsor CT, to come and fix the problem. Upon inspection and because it was a jet that went, the repairman from WB Dickenson said the job was beyond his capability and that a professional, certified Jacuzzi repair person would be needed. They recommended Dans ReNewal. I liked the honesty of the repairman, T.J. from WB Dickenson.So I called the Jacuzzi company, and they recommended the same repair company that WB Dickenson did - Dans ReNewal. I contacted Dans ReNewal and scheduled an appointment. Dan arrived on time, and completed the work in 1 1/2 hours. One of the things Dan had to do was cut the plumbing pipes to lift the entire tub out of place to do the repair. After fixing the leak Dan said the tub would have to sit for 24 hours for the sealant to cure on the pipes. Dan said I would need to call a plumber to re-install the tub.I called W.B. Dickenson Plumbing CT to install the tub. They showed at on-time and completed the re-installation in about 1 1/2 hours. No leaks, problem solved.

  • Review 36 (2019-09-26 - Rating: 5)

    I had an outstanding permit that needed to be closed out. WB Dickenson did the original remodel job and even though this permit had lapsed a few years they honored the inspectors request to seal the on demand water heater at no charge. I cant say enough about Alex and Tyler, they were nothing but professional and courteous...great guys!!

  • Review 37 (2023-09-14 - Rating: 5)

    TJ and the people who work for him are very professional and all are so nice and do such quality work. They are respectful of your home and property. Love love the new kitchen.

  • Review 38 (2017-07-19 - Rating: 5)

    I would like to thank WB DICKENSON for the professional job they did on my kitchen. T.J. it was a pleasure working with you, and your crew. I really appreciated your timely fashion in which you got the job done, also the way you take the time to come in to inspect the work. Finally I can say I had a good experience with a contractor. Thanks so much.

  • Review 39 (2023-06-22 - Rating: 5)

    An informative, professional, NEAT job! We are so pleased with the fixed and improved meter and shut off valve!! We feel very secure now with our water meter!

  • Review 40 (2023-06-09 - Rating: 5)

    We have a beautiful main bathroom thanks to T. J. and staff at WB Dickenson, they were always, on time , courteous and took care of everything. We highly recommend!

  • Review 41 (2024-06-05 - Rating: 5)

    Do you need it done right! Call them for an expert and they will get it done right! The first time and every time they came out to fix broken stuff it was done by an expert in the business!

  • Review 42 (2024-07-20 - Rating: 5)

    I had my meter changed by W.B. Dickenson. They were fast, and when they noticed an irregularity with my pressure fluctuating decided to do a few tests to help me figure out the problem. These guys do their job and more wherever they see possible for you.

  • Review 43 (2021-04-03 - Rating: 5)

    My girlfriend used this company to redo her bathroom and laundry room.: we had one unresolved issue and they came and took care of it without question. In and out in a decent time. Did very good work

  • Review 44 (2020-03-23 - Rating: 5)

    We were very pleased that they came out within 2 hours of our phone call and fixed our leak. We have used them before and they are always courteous and explain what they are doing. Thank you so much!

  • Review 45 (2023-08-14 - Rating: 5)

    I called urgently when there was no water at my home, two technicians came right away and I was up an running again within an hour… the technicians were very respectful of my home and made sure everything was working properly before leaving me

  • Review 46 (2018-10-03 - Rating: 5)

    They came and fixed the leaking tub above me and were very fast, friendly and professional. I believe the guys name was Kevin and he did a great job. Thanks guys.

  • Review 47 (2019-06-16 - Rating: 4)

    I had this company do my bathroom and kitchen the workers were very polite and did very good work for the most part. Had a couple of minor problems. 5 stars for the workers.

  • Review 48 (2024-04-04 - Rating: 5)

    Excellent service with our faucet replacement at our office

  • Review 49 (2023-01-11 - Rating: 5)

    Technician was on time and professional. He seemed to work quickly and efficiently to get the job done.

  • Review 50 (2024-05-01 - Rating: 5)

    I cant say enough good things about W B Dickenson!. From the dispatcher to plumbers. ZAC & CHRIS ROCK!!! Friendly, knowledgeable & quick. They really did great job with sewer main. Highly Recommend this company!

  • Review 51 (2024-01-17 - Rating: 5)

    From beginning phone call to office to completion of work, WB Dickenson was excellent. The technician came the next day, analyzed the problem, discussed it with me, & did an excellent job in replacing several plumbing pipes on our 36 year old boiler. The cost was very competitive too. I would highly recommend this plumbing company.

  • Review 52 (2018-11-16 - Rating: 5)

    Trustworthy, fair, and knowledgeable. Great company for any plumbing, heating, or remodeling needs. Thanks, WB!

  • Review 53 (2024-01-24 - Rating: 5)

    Very happy with service provided by Tyler; will definitely reach out again to WB Dickenson for future plumbing needs.

  • Review 54 (2023-06-19 - Rating: 5)

    Lev was fabulous! He was efficient and friendly and fixed our issue with skill. The entire process was easy and everyone was very nice. Prices were reasonable.

  • Review 55 (2023-06-08 - Rating: 5)

    The plumber asked for payment as he left so I gave him a check. He did a great job.

  • Review 56 (2023-07-13 - Rating: 5)

    Les came to fix my plumbing issues. He is fantastic!! He explained the problems and fixed everything in a professional and timely manner!!!!! Thanks Les!!!

  • Review 57 (2022-11-29 - Rating: 5)

    My gas furnace broke, as they do. Tyler was a saint.

  • Review 58 (2022-04-11 - Rating: 5)

    Quick response and great service to get my furnace fixed.

  • Review 59 (2021-02-15 - Rating: 5)

    We were looking to facelift a small bathroom without a major remodel. TJ did not try to oversell the project (he actually suggested doing less rather than more) and was able to have a custom counter/sink made for a very tricky cabinet base. His crew installed 2 toilets, a light fixture, and a new sink top (including all new plumbing in the cabinet) in less than a day AND in the middle of a pandemic and snowy weather. They laid drop cloths from the front door to the bath, wore masks, and left no clean for me. Communication via email was easy throughout the process and Lisa , in the office, was delightful anytime I had to call. We will definitely reach out to TJ at W.B. Dickenson if we are need of another facelift, a full remodel, or just have some plumbing work to be done!

  • Review 60 (2024-06-19 - Rating: 5)

    Fast friendly service.

  • Review 61 (2018-02-25 - Rating: 5)

    T.J. and his crew stand by their work. They did an awesome job in our 3 bathrooms. You can trust them.

  • Review 62 (2020-01-10 - Rating: 4)

    Got the help I needed, when I needed it.

  • Review 63 (2023-12-24 - Rating: 5)

    Prompt and professional

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