ACE Home Services (formerly AZ Best Plumbing)

Photo of ACE Home Services (formerly AZ Best Plumbing)

Located in Sedona, Arizona

Address: 50 Stutz Bearcat Dr Ste 3, Sedona, AZ 86336, United States

Phone: +1 928-224-1764

Rating: 4.7

Services

  • On-site services
  • Online estimates
  • Repair services
  • Credit cards

Categories

  • Plumber
  • Air conditioning contractor
  • Air conditioning repair service
  • Electrical installation service
  • Electrical repair shop
  • Electrician
  • Electric generator shop
  • Heating contractor
  • Septic system service
  • Water softening equipment supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-10-11 - Rating: 5)

    I had a new furnace and thermostat installed and the ducts cleaned out in a 1000 sq ft Flagstaff home. The entire process from start to finish was excellent. Sol did a great job with the quote and decisions on what to install. Lisa and Tom did fantastic assisting me to coordinate services and payment through my escrow company, Joe and Bradley did an amazing job with the installation and such cleaning (and the ducts were super gross from the previous long term tenants). I feel so fortunate to have had a great team making my new-to-me home safe and warm. Thank you ACE!

  • Review 2 (2024-08-23 - Rating: 5)

    Recently had two complete HVAC systems replaced at our home in Verde Santa Fe. First I appreciated the non pressure of the sales and management staff to make a decision and their patience with all our questions as well as concerns.The three man crew that came to do the job were very polite, knowledgeable and efficient.The total job was completed in two days, one system per day. Everything working perfectly.They cleaned up nicely too.I highly recommend ACE Home Services. (8/6/24)Adding to my review, ACE was the only company I spoke with that would install and warranty their work for a Mini-Split AC unit I purchased independently.Joshua Hogan, did an excellent job with the installation of the 24k BTU unit I purchased online. Joshua was one of the 3 installers on the main house installation. They all did excellent work and took any time needed to answer and questions, concerns or requests we had during the installations.Before the main house was done we were having a problem with small particles and what looked like pink insulation coming down from one of duct lines. After a duct cleaning the problem still continued, but slightly less. Technician Marshall crawled around in the very hot attic inspecting the duct run looking for an obvious hole. No luck. ACE offered to replace the whole duct run at a very reasonable cost and so they did. Upon inspection of the removed 50 of duct it was determined that the particles were actually particles of rust material flaking off the old A-coil.Problem solved! Thanks for pursuing the problem.I would not hesitate to call or recommend ACE and use any of the service staff. Our job was big and it was a pleasant, unstressful experience.We are very please. (8/22/24)

  • Review 3 (2024-12-04 - Rating: 5)

    The HVAC technician, Austin, was great! Excellent customer service. I really appreciated the effort and expertise that he put into fixing the situation with the system. Austin communicated how he was going to take care of it and kept in touch every step of the way. I would highly recommend Ace Home Services. Thank you, Austin!

  • Review 4 (2024-11-19 - Rating: 5)

    Tory and Dayton were great. He had the hot water heater diagnosed and fixed very quickly and explained what went wrong to avoid it in the future. Fixing the issue is one thing but helping it from happening in the future is why Iā€™d use Ace again. Will definitely use Ace in the future.

  • Review 5 (2024-09-25 - Rating: 5)

    We scheduled a tune up in the fall just to be sure everything was working properly before the cold season really begins up in Northern AZ. Our technician, Christopher Cravens, came out. Christopher was punctual, professional, and super knowledgeable. He explained how everything works and answered any questions I had. He was communicative on what he was doing and what our expectations should be going forward (cleaning schedules, etc.) A company and technician you want to have for something as important as your AC/Heat unit in Northern AZ.

  • Review 6 (2024-11-20 - Rating: 5)

    We had our first scheduled maintenance today with Derek, who looked at our furance. Fortunately, we had no issues with the unit. Derek was friendly and professional. He called before arriving and gave us a quick update on the system before leaving. Thank you for the great service!

  • Review 7 (2024-09-03 - Rating: 5)

    We are a first-time customer of ACE Home Services and we are really pleased with the service that Marshall Lewis provided us. It was a holiday and late in the day, but Marshall came to our home to fix our AC unit anyway. He had us up and running within 30 minutes. I cant tell you how much we appreciate what Marshall did. It is because of his friendliness and knowledgeable service that we are going to call ACE first when we need help or just regular maintenance. Thank you, Marshall.

  • Review 8 (2024-09-06 - Rating: 5)

    I called Ace Home Service is to get an estimate for a furnace, and Dylan Heckman came out that afternoon. He was very friendly, courteous, and knowledgeable about the systems and focused on what I would need in my home. I appreciated how quick he was to respond and provided the estimate that day. Looking forward to getting the furnace installed next week.

  • Review 9 (2024-08-29 - Rating: 5)

    I could have used more than 5 stars for this review!! I am VERY happy with my service!! My Ace technician arrived on time, was friendly, knowledgeable, answered all my questions, provided a tutorial for use of my system, and was personable and respectful throughout the service. He provided me with the owners manual without me asking. He had to get into my attic and did so on a 95 degree day without a grumble or complaint!!! Kudos to you technician and his professional and efficient work!!!

  • Review 10 (2024-10-26 - Rating: 5)

    Michael Donner.. a technician working with ACE HOME Services, was so very helpful in explaining the electrical system in my home. He expertly repaired and replaced components as needed. My home is now safer and more efficient. My sincere thanks to Michael.

  • Review 11 (2024-11-05 - Rating: 5)

    Devin was extremely professional and knowledgeable when helping replace a couple of switches and installing our home surge protector. He made sure we understood everything every step of the process and provided ample options to fit our needs. 10/10 service from start to finish.

  • Review 12 (2024-11-17 - Rating: 5)

    Called ACE to check out our electrical site to some fluctuations. Michael D, came by and checked it all out. Turned out we were ok but needed to contact APS.He was super friendly and informative. Good communication on the day of the appointment as well.

  • Review 13 (2024-12-08 - Rating: 5)

    Michael and Devin did an amazing job replacing several of our light switches and ceiling lights. They made great recommendations and were very professional in installing everything in a timely manner. Thank you!

  • Review 14 (2024-12-09 - Rating: 5)

    I want to express my sincere gratitude for the exceptional service provided by Laron Herrington regarding my shower drain issue. He demonstrated a remarkable commitment to addressing my problem, employing safe methods appropriate for my shower. Additionally, he took the time to educate me on preventive measures to avoid similar issues in the future. His professionalism and thoroughness are truly commendable.

  • Review 15 (2024-08-11 - Rating: 5)

    Michael banner was my technician and very knowledgeable he was very pleasant to deal with and he seemed to really know everything very well that I would need to get done. I am always a little nervous getting inspections but its better to find out things that need to be fixed before they go bad and he showed me what needed to be done and we will be contacting Ace again to get all the things taken care of to make sure that the home is safe. Thank you Michael it was a very nice experience meeting you and thanks again.

  • Review 16 (2024-10-09 - Rating: 5)

    Derek did a seasonal check on my heat pump. He was very professional and thorough in what could be done at the time. Checking the heating section of the unit was not complete because of the ambient temperature was too high. Derek was thorough in explaining. I will reschedule in November

  • Review 17 (2024-08-31 - Rating: 5)

    I called ACE because my AC was not working at 06:30. I was surprised when I was able to get someone on the line that early in the morning and was told that I would be able to get someone out in just a few hours! When Marshall arrived he was very pleasant. He explained where and what the problem was and the whole thing only took about an hour! Ace has never let me down. I highly recommend.

  • Review 18 (2024-09-17 - Rating: 5)

    Derek was so easy to work with. He was willing to help me understand what is going on with my AC unit. I had to replace two phase shifter batteries. I am sure it will prevent from a bigger expense in the future. Thanks again, Derek! All the best!

  • Review 19 (2024-11-14 - Rating: 5)

    Michael Danner from ACE provided very professional electrical repair services at our home. He was courteous and thoroughly explained issues he found along with required repairs. I would use ACE Home Services again if needed for mechanical, plumbing or electrical services.

  • Review 20 (2024-06-30 - Rating: 5)

    Marshall was the ACE Home Services (formerly ACE Heating & Cooling/Yavapai Heating & Cooling) technician who was sent to restart my evaporative cooler and he was a polite and considerate young man who explained what he did on the unit.I was thankful for Marshallā€™s kindness and understanding regarding the new costs that were originally quoted when he called to say he was on his way.Marshall went above and beyond by helping to secure a more favorable servicing fee than what was first quoted for this call by calling his office.The office called me prior to the service call and Marshallā€™s arrival to adjust the fee and I appreciate that concession as I did not know there were new servicing policies in place that were different from my previous start up/winterizing service calls.

  • Review 21 (2024-08-23 - Rating: 5)

    The gentleman who came to service my hvac system was extremely polite and nice. His name was Derek. He found a small problem and brought it to my attention. No pressure at all. I went ahead and had it fixed. I would definitely use this company again

  • Review 22 (2024-09-06 - Rating: 5)

    Derrick was great. Even though the scheduler advised me the technician wouldnā€™t be able to complete my job Yesterday, because Derrick had worked on my unit before, and he was nearby, he made a Special Effort to service my A/C and completed the job within minutes yesterday!Thatā€™s Customer Service at itā€™s best!!!!

  • Review 23 (2024-09-09 - Rating: 5)

    Chris was very professional and mentioned things about our furnace that we hadnā€™t considered.He gave us ideas on maintenance and ideas on the predicted life span of the unit.We were very pleased that he wasnā€™t high pressure to purchase a cleaning option and he respected our thoughts on what we are choosing to do!

  • Review 24 (2024-08-20 - Rating: 5)

    Great customer service by Marshall! He worked hard fixing problems on our ac side. Would highly recommend ACE services! We will certainly use them again. Thank you! Kevin

  • Review 25 (2024-10-31 - Rating: 5)

    Devon was outstanding in every way possible. He was friendly, personable and exceedingly competent. I would highly recommend Devon for any and all of your service needs.Doug & Carrie

  • Review 26 (2024-07-17 - Rating: 5)

    Technician, Christopher Cravens, came out twice. The first time to check on an issue with our AZ unit and the second time to fully service the unit. Both times Christopher was punctual and professional. He was communicative on what he was doing and what our expectations should be now that the unit has been serviced. Definitely a company, and technician, you want in your pocket for something as important as your AC unit in an AZ summer.

  • Review 27 (2024-08-22 - Rating: 5)

    Michael Danner completed an inspection of our homeā€™s electricity this afternoon. He arrived right on time and conducted a thorough and professional inspection. He offered us a list of practical, easily understood solutions to improve safety and upgrade the status of our homeā€™s electricity. We very much appreciate the great service Mr Danner provided.

  • Review 28 (2024-08-01 - Rating: 5)

    Laron came out today and was very helpful and honest and helped me with the plumbing issue!! Will be contacting them again for any future issues!!! Would recommended and they got to my house same day, 5 hours after my initial call!!!

  • Review 29 (2024-10-08 - Rating: 5)

    Ace Hone Services really came through for me and Dayton and Tyler fixed my problem quickly. Now we no longer have either just freezing or scalding showers but can have great showers again. Reuben of Ace figured out how to solve our problem.

  • Review 30 (2024-07-20 - Rating: 5)

    I asked for a cost estimate visit. The tech provided me with a very acceptable amount and offered to do the job while he was at my home that day. Done deal; and a job done well with a bit of customer care extras. Easy for me to give 5 stars as there was nothing left wanting.

  • Review 31 (2024-06-11 - Rating: 5)

    Ive really enjoyed working with ACE so far. I was able to have a quote given for our projects within 1 day of calling them. This is especially helpful as we are far away from Flagstaff and most plumbers wouldnt be willing to travel that far.We had Dayton out to help us. He was prompt and professional. Thanks for the good service.

  • Review 32 (2024-06-10 - Rating: 4)

    Your technician, Stephen Libby, was highly professional, very knowledgeable and made every effort to get the job completed as efficiently and quickly as was possible. I rate his performance in handling our problems as five stars plus. My overall rating would be five stars for the company if my emergency appointment had not been cancelled causing us to be without hot water over a weekend. My only other complaint is that nearly a week has gone by and I still dont have a receipt for my payment.

  • Review 33 (2024-11-02 - Rating: 5)

    We had a water softener installed by Xavier. He was awesome. And we are super happy with our new water softener.

  • Review 34 (2024-05-26 - Rating: 5)

    Great service. I called for an estimate to replace aging heating and air conditioning system and they promptly responded. I scheduled replacement two days after the estimate and the installers showed up early and completed all work in one day. Thank you, Sol, for the estimate and system evaluation and the 3 persons install crew for the awesome new system.

  • Review 35 (2024-06-15 - Rating: 5)

    William showed up on time allotted, I got a call ahead of time notifying me of his arrival. He was experienced, and professional. He diagnosed the issue with my water heater, retrieved the correct part, and made the correction. He conducted himself professional and courteous.

  • Review 36 (2024-06-20 - Rating: 5)

    The service tech came when scheduled; gave us clear knowledgeable explanation to resolve our electrical dilemma. He gave us a quote, scheduled work date when we needed. Nic arrived when scheduled with co-worker; spent the day fixing our concerns. We felt the company price was excessively high but wanted the job done right the first time so we agreed to pay their price. We had to call them back out to investigate why weā€™re getting shocked since work was doneā€¦.at a particular switch plate at our front door. They are scheduled to check that today.

  • Review 37 (2024-11-23 - Rating: 5)

    Your electrician Nick was absolutely amazing! He worked ALL day analyzing our problems and didnā€™t stop until he knew what to do! 5 stars!!!!

  • Review 38 (2024-09-17 - Rating: 5)

    MARSHALL LEWIS was awesome. Very thorough and knowledgeable. Great handshake! Am getting a new system and hope the installers are as awesome as he was.

  • Review 39 (2024-02-29 - Rating: 5)

    We had an excellent experience with Ace Home Services. In January we had to have our whole house re-pipped and Josh Reed was our lead plumber he did an excellent job with getting everything done with the help of Paul, Stephen and Nathan. All the crew was courteous, friendly and helpful. The whole house was re-pipped, new hot water heater, water filtration system added a new pressure tank for our well and new fixtures. We are very happy with the service we received from the entire crew that worked on our house and highly recommend Ace Home Services for your plumbing needs.

  • Review 40 (2024-08-17 - Rating: 5)

    Ace Home Services did a great job! They answered my first phone call, scheduled project review onsite meeting, and completed the project two days after initial call.

  • Review 41 (2024-08-12 - Rating: 5)

    Derek was fantastic. Very nice, gentle, took care of my carpet and furniture while inspecting. This is the type of guy you should keep in the company!

  • Review 42 (2024-03-17 - Rating: 5)

    This is the first time we have used ACE Home Services. They called when they had a cancellation and came one day early. I appreciated that because the two toilets to be installed had been waiting in the garage for weeks. They called a half hour before arrival just as promised. Ron knocked at the door and introduced himself. He looked at the two bathrooms where he had to replace the two toilets, took some photos, went outside to talk with ACE, came back with an estimate, we discussed it briefly, he agreed to apply my 50$ coupon and then went to work. The first one took much longer than the second one, he did apply two wax rings as we had asked, in fact he suggested one double thick and one single ring on top of each other just to be sure that they would seal. Even better!He worked with care, expeditiously but never seemed stressed or under time pressure, clearly he takes great pride in his work, and that shows: he was careful with unpacking, then the installation, the removal of debris, the packaging material, the old toilets. Finally he cleaned up the whole work area. At all times Ron was very polite and professional, listened to what I said and answered questions I asked. When he left after my approval, both of us had a smile on our faces. I thanked him for a job well done.

  • Review 43 (2024-11-22 - Rating: 5)

    Ron and Tyler were very courteous, they cleared our clogged toilet and answered a few questions we had. Good work done in a timely m6.

  • Review 44 (2024-04-17 - Rating: 5)

    I called ACE to my 93 year old Mothers house to repair her heater. They came the same day I called and Allen Williams found the problem right away. A couple days later he received the replacement part and repaired her furnace. All the people I talked with in their call center were VERY HELPFUL and UNDERSTANDING. Allen is wonderful both as a technician and a very nice person. I would recommend this company to anyone. Theyre reliable and get things done quickly..

  • Review 45 (2024-07-11 - Rating: 5)

    Dennis Allen was amazing. He gave me different options for my issues I was having. I will definitely be calling ACE home services for any future plumbing repairs.

  • Review 46 (2024-09-24 - Rating: 5)

    Chris Cravens was awesome. He got our heater running quickly and answered all our questions. Thorough and professional!

  • Review 47 (2024-01-17 - Rating: 5)

    I had a great experience with ACE. Dennis showed up with professionalism, knowledge, and kindness. He spent 2 hours looking over everything that was concerning me, as well as the other work that I want to have done. I had my estimate in my email account by the time he left. He did a great job at explaining everything in a way that was easy to understand.I also was very impressed with the people I spoke with on the phone and the dispatchers. I donā€™t believe Iā€™ve ever encountered that level of professionalism in a plumbing company.The only thing is that the company charges an exorbitant amount for their services. I understand they are licensed, insured, stand behind their work, and you get what you pay for, but even then, it feels pricey even for where I live, (Sedona).

  • Review 48 (2024-07-27 - Rating: 5)

    I had the pleasure of an in home estimate for HVAC replacement with ACE Home Services.Very Professional and thorough. Will definitely be using their services.

  • Review 49 (2023-12-18 - Rating: 5)

    Sylas came out and did a great job. The service was great. He was very thorough and detailed and figuring out our issues and did it all with great communication and he took care of it all in a timely manner. Everything was cleaned up really well.Heā€™s super polite and easy to work with. Especially with dealing with my dog. He was very patient and kind. Thanks Sylas.

  • Review 50 (2024-08-26 - Rating: 5)

    Great experience, same day service, helped me with all my Electrical installation. Cory Larance did an excellent job, very satisfied!!

  • Review 51 (2024-11-20 - Rating: 5)

    Same day troubleshoot and repair of our tankless water heater. Dayton and Tory are both great.

  • Review 52 (2024-06-05 - Rating: 5)

    Had an unexpected wire cut by some installers and this company was excellent to deal with in every way. The dispatcher was kind and courteous and was willing to listen to our unexpected predicament and she was able to re route Nic Danner to our home. He arrived ahead of schedule and his courteous, efficient and skillful work allowed the job to continue to proceed without delay in cooperation with the workmen on site. This company has earned a life long customer.

  • Review 53 (2024-05-17 - Rating: 5)

    I would definitely recommend this company and its technician Derek Riberdy. Derek is one of the best technicians I have had the pleasure of meeting in a long time. Derekā€™s work ethic is way above what I have experienced in the past. Derek not only did an outstanding job, he explained how the systems in our house worked. Derek cleaned up his work area when finished. I could tell Derek took pride in his work. Derek is an asset to the ACE Co.

  • Review 54 (2024-06-04 - Rating: 5)

    I wish I could give 5 star for ACE and a Zero star for Sol. We had hired ACE through Home Depot to come to our home for a quote. Sol came out but never called us to let us know what our quote would be. My husband called, texted and emailed him and we never got a response. We went through 3 other companies who also did the same thing. Itā€™s like no one wants to work anymore. Finally we went back with Home Depot and Ryan, Manager of ACE, contacted me and set everything straight! He is awesome and will do what he can to get the job done!! Hopefully this is a learning lesson for Sol to follow through with his customers. And for anyone who is a client based employment and reading thisā€¦.. follow through.

  • Review 55 (2024-04-11 - Rating: 5)

    Absolutely happy with the job ACE did installing an entire air conditioner system in our 25 year old home. Although several difficulties came up during installation, the crew led by Chris Quiroz handled everything with care and efficiency. I cannot recommend this company enough for high quality, high craftsmanship HVAC services. We will plan to return to this company again to continue improving our home!

  • Review 56 (2024-11-12 - Rating: 5)

    Had ACE come out and service/fix my loud mini split heat and a/c. Austin did a great job. The unit runs quite now.

  • Review 57 (2024-06-17 - Rating: 5)

    Ron and Dennis from Ace Home Services do great work. They efficiently fixed our plumbing issues. They were friendly, professional, and careful on the job. Thank you for a job well done.

  • Review 58 (2024-08-20 - Rating: 5)

    My ac unit went out on Saturday and I called around and no one could come out until Monday except for ACE, they showed up 4 hours later on a Saturday and Marshal was able to determine that an expensive repair was needed, so we went with a new Trane system and Joseph and crew left around 12:30 pm after arriving around 9:30 am today on Tuesday and the whole crew were awesome, and itā€™s pumping out cold air right now in my house while itā€™s 108 outside in central Arizona I am at a comfortable 80.

  • Review 59 (2024-06-04 - Rating: 5)

    Joseph, Brad, and Nathan did a fantastic job installing two mini-splits on the second floor. They stayed until 7:30 pm to make sure the job was done! They risked life and limb on a ladder with absolutely no complaints! They are amazing and would hire again in a minute.

  • Review 60 (2024-03-11 - Rating: 5)

    Just had a new furnace and AC installed. Sol Noor completed our estimate, arrived on time and was very knowledgeable about the process and prices. Joseph L. And his team completed the install. They worked so quietly, I forgot they were there. They made sure I understood the new system features. Overall, my experience with ACE was great.

  • Review 61 (2024-04-03 - Rating: 5)

    I had the pleasure of meeting Dennis Allen when he came to check out my dying water softener. Being very knowledgeable and well acquainted with modern units, he chose a perfect unit for us. It was quickly installed. Dennis has a history in plumbing and is very considerate to his customers. I would recommend him to other customers.

  • Review 62 (2024-06-07 - Rating: 5)

    I highly recommend this company!They were helpful and caring in the extreme!Our aircon went out! It was 106* on the back deck and 90* in my kitchen! Our kitty boys and myself were overheating!Ace Home Services sent someone as quickly as possible - that afternoon! ! !(Every other company I contacted told me it would be at least two weeks and every one else on their list was also an ā€œemergencyā€.)Derek Riberdy arrived! Worked fast! And had us cooling in less than an hour!I told him he is a Godsend!!!Derek is a very kind, knowledgeable and thorough employee! I hope Ace Home Services knows what a gem they have on their team!Thank you! SDC - Sedona

  • Review 63 (2024-05-26 - Rating: 5)

    I had Ron out here for a repair on a new or relatively new soft water unit That had a small leak on the top. He was awesome with the repair but also he had to install a water pressure valve that went in before the house line for pressure control. Was a total complete install and also Ron was very knowledgeable regarading the whole process and very kind and considerate to make sure all was done to everyones satisfaction. Thank you, Ron

  • Review 64 (2024-05-24 - Rating: 5)

    The service repair fella arrived right on time. He was personable & polite. Quickly assessed the problem, provided options,possessed the necessary parts & completed the repair. He guaranteed the work. Left us his cell number if there is ever a problem. Very good encounter!

  • Review 65 (2024-04-10 - Rating: 5)

    We just had a new furnace and air conditioner installed and we are very happy with the entire process from start to finish as well as the quality and performance of our new HVAC system! It started with the sales representative, Sol Noor who came to our house and spent time assessing our current HVAC. He was very knowledgeable and thorough in his assessment. He then took time to write up 4 options for us and explained them to us. If we had any questions, he quickly answered or referred to his boss Ryan. He was very kind and didnā€™t pressure us at all. When we agreed on a system and price, the technicians Joe Lucero and his assistant Brad came and spent 2 days installing our new system. When they came across issues with our current lines, they troubleshooted and came up with a solution. They did an excellent job and cleaned up every area they worked in so you wouldnā€™t know they were even there afterwards. Joe took time to explain the new system and made sure he answered all of our questions. The employees from this company as well as the owner were all very professional and a pleasure to deal with. There were no hidden costs with this process and we highly recommend Ace for your HVAC needs!

  • Review 66 (2024-09-07 - Rating: 4)

    Waiting for the part was difficult, but Chris did a great job! Hopefully, parts can be obtained quicker if ever needed in the future.

  • Review 67 (2024-05-08 - Rating: 5)

    Im very grateful for the ease and quality of service that this company provides. Clear communication helps a lot. Josh Reid is a pleasure to work with, and always takes the time to explain the work he is doing. I will continue to use Ace Home Services for future repairs.

  • Review 68 (2024-11-18 - Rating: 5)

    Cody and David quickly diagnosed the problem and fixed it. The cost was reasonable for the work . I would use them again

  • Review 69 (2024-10-07 - Rating: 5)

    Able to quickly schedule appointment. Ask for Tory. Very professional and thorough in dealing with my plumbing issue.

  • Review 70 (2024-03-06 - Rating: 4)

    Called out to fix plumbing issue with toilet, I have an older house with unconventional plumbing, Stephen did a wonderful job but because the plumbing set up in my home is special he had to call out Keith (manager). Long story short it took a bit of time to get the job done correctly but Keith and Stephen both were professional and friendly thru out the process. The only issues or complaints I have is their call service. It is very frustrating playing phone tag between a call service, their office and the actual plumbers ( who you cannot contact directly). The company needs to work on their communication skills, the plumbers and work done were wonderful.

  • Review 71 (2024-01-28 - Rating: 4)

    Reuben was extremely professional and knowledgeable explaining everything to me so I could understand exactly what was wrong with my backyard valve as well as the benefits in replacing my hot water heater with a new system as opposed to just repairing a 12 year old unit. He gets 5 stars. The 4 stars were given because the scheduling dept agreed to have him come back the next day from 9am - 1pm. They made a mistake and rescheduled him for 4pm. Reuben worked into the night to complete the job, always with a pleasant attitude. I would highly recommend their services.

  • Review 72 (2024-08-16 - Rating: 5)

    Chris from ACE Home Service was personable and efficient. My issue was resolved quickly and he explained everything in detail. Thx

  • Review 73 (2024-05-03 - Rating: 5)

    We were very happy with the service we received from Christopher! Our dryer vent at a home we recently purchased needed to be cleaned and he came out the same day and did a great job. The dryer works now, yeah! Thanks!

  • Review 74 (2024-04-26 - Rating: 5)

    Derek was very thorough about showing us pictures of all the parts of our system and describing their condition. He was very pleasant and congenial. No high-pressure sales and gave good advice.

  • Review 75 (2023-09-26 - Rating: 5)

    Corbin was absolutely awesome. He was direct and got the job done right. We really appreciate him and the company for their efforts in helping us get our home fixed up and organized. Itā€™s been a tough couple of weeks having this many issues to manage, but with Ace home services and Corbin at our side to help things are looking better. Ace home services and their team are the best out there. We recommend them for all your home repair needs.

  • Review 76 (2024-04-02 - Rating: 5)

    Excellent! The technician who came to my home, Josh Reid was great. Very knowledgeable and professional, he took the time to explain things to me, and was just an all around great guy, I highly recommend him. Great company with great customer service.

  • Review 77 (2024-03-19 - Rating: 5)

    I had a great experience with ACE Home Services. Dayton was the Tech (plumber) who showed up on time, analyzed the issue and fixed it within a short period of time! Put my mind at rest. I would not hesitate to call them again! Thank you.

  • Review 78 (2024-07-10 - Rating: 5)

    Billy was amazing. He came out on a Sunday afternoon and, within an hour, had my air conditioner working. Thank you so much Billy.

  • Review 79 (2024-01-13 - Rating: 5)

    When a frozen pipe burst in our yard, water started gushing everywhere and we didnā€™t know how to stop it. I remembered weā€™d hired ACE for another plumbing emergency last year and they came right away, so I called again and was told someone could arrive within the next 3 hoursā€”thank goodness! Dayton came right on time and resolved the issue almost immediately, and also explained how we could avoid the problem in the future. We were so impressed with Daytonā€™s expertise and friendly demeanorā€”we felt so grateful he was able to help us so quickly. We would certainly hire ACE again and recommend them!

  • Review 80 (2024-02-02 - Rating: 5)

    Zack came to install my gas dryer yesterday. He was very professional, efficient and knowledgeable. Explained everything he was doing. He was polite and Real and honest. Thumbs up to ACE for getting him on the team!

  • Review 81 (2024-01-04 - Rating: 5)

    Josh stopped by this morning and was very helpful. The weather kind of slowed things down....we have to get together again soon to get a better idea of the dimensions and other things to move this project forward. Im very impressed with Joshs professional demeanor and courtesy. I will definitely be using his service going forward.

  • Review 82 (2024-05-08 - Rating: 5)

    Excellent customer service starting with the ladies answering the phones setting up the order. Responded quickly with a great attitude went above and beyond. Dealt with Stephen and Dayton Taylor who both were very knowledgeable and courteous Dayton did a great job would definitely use this company again. Thanks

  • Review 83 (2024-04-10 - Rating: 5)

    Larron is the best came explained to me exactly what he was doing and made sure water pressure and hooking up the attachment to make sure I had hot water almost instantly. Great job and he is is a keeper for your companyGeorge

  • Review 84 (2024-09-14 - Rating: 5)

    NICE YOUNG MAN. LOOKED AT ALL MY PLUMBING AREAS. WATER HEATER TO OLD TO CHECK OUT RIGHT. IF FLUSHED HOW MUCH DOES IT COST US. NONE OF THESE FEATURES WERE TOLD TO US?

  • Review 85 (2024-03-26 - Rating: 5)

    Rubin Schaffer, our technician, was polite, explained the process, made sure he used proper flush for our system, and found a pinhole leak that we also repaired. Bravo. Scheduling the service with ACE Home Services was difficult. The first appointment had to be rescheduled. No one showed up for the rescheduled appointment. Rescheduled a thid time, we had success with Mr. Schaffer.

  • Review 86 (2024-01-09 - Rating: 5)

    Thank you Derek Riberdy for being so thorough and knowledgeable! We really appreciated your proactive effort in finding out what was wrong with our heater! We loved the tablet pictures of our heater and we have much more confidence in whats going on. We 100% recommend this business and Derek for all of our heating and cooling needs. Thank you again for going above and beyond our expectations and being so professional and patiently explaining what you did!

  • Review 87 (2024-02-08 - Rating: 5)

    After doing 2 loads of clothes, the shower and the bathtub were full of water. I called ACE and they sent out Zachary who was wonderful. He quickly fixed the problem while explaining everything he was doing or going to do and how we could avoid future problems. He made us feel very comfortable and confident he knew what he was doing. For any future plumbing needs, emergency or otherwise, well be requesting Zachary.

  • Review 88 (2024-06-16 - Rating: 5)

    Marshal was prompt, informative, and very professional. They came on a Sunday to address and resolve my issue. I felt for a weekend service call, they were very reasonably priced.

  • Review 89 (2024-03-16 - Rating: 5)

    Christopher from Ace Home Services was prompt and explained the procedure to us completely. He quickly sent emails regarding our situation. We were very happy with this experience and will call on them again.

  • Review 90 (2024-06-15 - Rating: 5)

    Recent AC review was extremely satisfying and complete. Technician was very pleasant and helpful, answering my questions and explaining things to look for should equipment show signs of damage or needed repairs,

  • Review 91 (2024-03-05 - Rating: 5)

    I was pleased with Joshs plumbing services. The only hitch was in figuring out that apparently AZ Best Plumbing - which I had successfully dealt with in the past - has been acquired by ACE Home Services. Once that was clarified, all was good.

  • Review 92 (2024-01-12 - Rating: 5)

    Via Home Depot, scheduled a maintenance service. My technician, Sylas, was terrific and performed a thorough check of my heating system. He also made recommendations for future maintenance and other advice on keeping the system running smoothly. If you schedule with ACE youā€™d be very lucky to have Sylas as your tech. Great experience!

  • Review 93 (2024-07-27 - Rating: 5)

    Billy was very helpful, answered all of our questions and took the time to do a very thorough job. I was very impressed with his honesty and professionalism. Thank you for your help.

  • Review 94 (2024-01-08 - Rating: 5)

    I have an older furnace in my house. It stopped working due to a part that was not on Chriss truck. He diagnosed the problem thoroughly and made sure the heater was up and running as quickly as he was able to. I appreciate his knowledge and fairness in this process. He is a wonderful technician! Thank you!

  • Review 95 (2023-12-28 - Rating: 5)

    On Christmas Eve, while preparing food for guests, our plumbing back up. We called Ace Home Services, and someone promptly answered the phone. They sent Dayton Taylor to our home. He called to let us know exactly when he would arrive, and when he came he put on a pair of clean booties over his work boots and got to work. He explained what he was doing and unclogged the drain. We were back in business before our guests arrived.We were completely satisfied. Many thanks to Dayton!

  • Review 96 (2023-10-27 - Rating: 5)

    I contacted ACE Home Services for a duct cleaning and outdoor surge protector installation. Our technician, Derek, was awesome! He was very professional and friendly. He was able to explain everything he was doing in a way I could understand. I would definitely recommend ACE and continue to use them in the future.

  • Review 97 (2024-07-25 - Rating: 5)

    Excellent knowledge and quick diagnosis. Billy identified the problems gave us an estimate, and fixed the system fast. Thank you Ace!

  • Review 98 (2024-01-10 - Rating: 5)

    Derek Riberdy serviced my fathers electric heater today. He was very thorough, honest and clean. My dad really enjoyed talking with him as he also installed and serviced air/ heating units. I will definitely refer others to Ace Home Services. Thank you Derek!

  • Review 99 (2024-03-27 - Rating: 5)

    Annual filter change on the kitchen water filter system was done by Aaron Wohrman who was polite, careful and efficient. A very nice young man. Marked the filters with date so we could easily check when the next service was due.Have to mentioned that the communications from Aces base is not good and Aaron was 4 hrs late as a result! Telephone calls are often difficult with noisy static.

  • Review 100 (2024-01-10 - Rating: 5)

    Chris Cravens was the technician that serviced my a/c. I am about two years retired from 45 years with the San Diego Gas & Electric company. Field worker supervisor, trainer, analyst, etc. Chris acted exactly the way I did when I was in the field kind, knowledgeable, and better than me, was even tempered. However he is an example of the way a field technician should perform. Heā€™s a good man and I believe youā€™re lucky to have him working for you

  • Review 101 (2023-11-11 - Rating: 5)

    Dayton was very professional a great communicator and put my mind at ease for the service provided. He explained exactly what was needed and was very efficient and effective.I recommend Ace heating cooling and plumbing services. Highly! They are obviously hiring experts, who gives great customer service.

  • Review 102 (2024-01-05 - Rating: 4)

    Reuben was the tech that came to the house. He was extremely pleasant and very professional. He was able to resolve the issue quickly.I thought the cost of the job was a little extreme for what needed to be done, especially since it could be fixed so quickly with very little effort and no extra parts.

  • Review 103 (2024-08-06 - Rating: 5)

    Technician Chris was very professional and knowledgeable. Also very friendly. Checked my a/c, gave me suggestions & estimates.

  • Review 104 (2024-04-12 - Rating: 5)

    Dennis came out today and did an in home estimate on a whole house water softener and an RO system. He took his time explaining everything about how the systems work and answered all our questions. Chances are, well work with ACE Home Services for everything we need just because of our interaction with Dennis.

  • Review 105 (2024-01-19 - Rating: 5)

    We have used ACE for a couple of issues. Both plumbing and HVAC. All the technicians have been great! Today we had Billy help us with an HVAC issue. He was very professional, knowledgeable and fixed our problem immediately! We will continue to use ACE for all our plumbing and HVAC needs!

  • Review 106 (2024-02-24 - Rating: 5)

    Chris inspected and tuned our HVAC system today and I so appreciated how thorough and informative he was in addition to being just plain nice. We will continue to use Ace Home Services for future system upgrades and repairs. Thank you

  • Review 107 (2024-10-17 - Rating: 5)

    Dayton was very knowledgeable with our issue, he gave me several options for repair.

  • Review 108 (2023-09-27 - Rating: 5)

    Professional guys told me what was likely the problem with my water heater. I made some adjustments to the room as they suggested and my problem is solved for now.The service was a reasonable charge, they were available the same day I called, they guys were good with the diagnostics and their suggestion worked. I would use this service again. A+ and very happy!

  • Review 109 (2023-12-05 - Rating: 5)

    Daniel came out and the service was great. He was very thorough and detailed and figuring out our issues and did it all with great communication and he took care of it all in a timely manner and same day. Everything was cleaned up really well.Heā€™s super polite and easy to work with. Thanks Daniel

  • Review 110 (2024-04-13 - Rating: 5)

    Very happy with my decision to call Ace home services with my plumbing emergency. Rueben was skilled, professional, knowledgeable and was able to fix my garage disposal and save the day! I would request Rueben the next time I call.

  • Review 111 (2024-01-18 - Rating: 5)

    Reuben was amazing and hard-working. Very knowledgeable. He went above and beyond to get our job finished and did a beautiful job! One wouldā€™ve thought he was an owner as hard as he worked. Cannot say enough. Above and beyond.

  • Review 112 (2024-04-01 - Rating: 5)

    We had Sol from Ace Home Services come over and gave us a great quote for an Air Conditioner and Heater. Sol was so precise, very knowledgeable, professional and answered all our questions. Sol was very nice.

  • Review 113 (2023-12-18 - Rating: 5)

    Dennis was very professional and did a great job switching out our laundry room shutoff valves. He was prompt and quick, and very friendly and helpful with suggestions about plumbing maintenance. I definitely recommend Dennis and this company.

  • Review 114 (2023-12-23 - Rating: 5)

    Ace Home Services sent out Joe and Chris to install my mini-split A/C unit. It was a difficult installation in a manufactured home, Joe and Chris were excellent, finishing the job in about 5 hours, There workmanship was very professional. We could not be happier.

  • Review 115 (2023-09-27 - Rating: 5)

    Corbin was so thorough! He found a leak I did not know I had on my water heater, procured the parts necessary to replace the ā€œnot workingā€ expansion chamber and addressed the over the top water pressure in my bathroom sinksā€¦an ongoing problem no longer!! He is sending me a quote to install new faucets in my master-bath, something I have wanted to do since buying this home! He has given me hope that I might be able to solve the installation problem!! You have a great, positive spokesperson for your company in this young man. I am very pleased.

  • Review 116 (2023-11-16 - Rating: 5)

    Sam Collins from ACE was excellent to work with! On time, extremely knowledgeable, friendly and a great guy. He diagnosed my plumbing issue immediately, explained the problem to me and fixed it right away. I would highly recommend Sam and ACE to anyone who has plumbing issues!Jim from Sedona

  • Review 117 (2024-01-22 - Rating: 5)

    Excellent communication with the company. Chris was the tech. Very nice guy. When my unit fails (itā€™s 23 years old!) i will definitely call them. Awesome work. Thank you.

  • Review 118 (2024-06-08 - Rating: 5)

    The two fellows you sent to clean our vents were great. Did a super job. PLUS the TALL black fellow cleaned our overhead fan blades. Made them like new. Those two deserve a raise as they were clean took care of our property and very nice. Thank you, Morris Graham.

  • Review 119 (2024-04-22 - Rating: 5)

    Today Laron performed a pluming inspection which included water pressure, hot water heater flush, water quality etc. Ron was professional, thorough and was able to diagnose some issues and made reasonable recommendations. He was also friendly and respectful. I would give him a five star rating for sure!

  • Review 120 (2023-11-16 - Rating: 5)

    The Ace technicians were friendly and professional. We were so tired of being cold and feel like were living it up in our cozy nest now. Thank you Corey and Wyatt! Good value and loving the new furnace.

  • Review 121 (2023-12-22 - Rating: 5)

    ACE was able to provide a same day service for my admittedly minor problem. Josh let me know when he was arriving and was courteous and friendly. He explained the problem clearly then quickly resolved it and answered all my questions as he did. Ill defibrillator be using their services in the future.

  • Review 122 (2023-11-03 - Rating: 5)

    I called Ace that my system wasnt starting and they had Allen out the next day. He was excellent and had no trouble finding and fixing the problem quickly. Im enjoying my now functioning heat. I appreciate Allen and his expertise.

  • Review 123 (2024-07-16 - Rating: 5)

    Great service. Knowledgeable and friendly. Technician was able to do needed repairs quickly and efficiently. Highly recommend.

  • Review 124 (2023-10-18 - Rating: 4)

    Chris showed up on time and he was professional and knowledgeable. He explained the entire process and answered all of my questions. Chris discovered several problems in my HVAC system and explained the importance of repair and maintenance. When I receive the estimate I will hopefully get to work with Chris again to get the problems solved soon. Thank you Ace Home Seevices. Chris is a good technician so far!

  • Review 125 (2024-05-15 - Rating: 5)

    Laron was wonderful to work with. He went above and beyond what I expected. Very polite, too. I would definitely have him do more work for me.

  • Review 126 (2024-07-20 - Rating: 5)

    10 stars. On time. Fast and efficient. Techs know their stuff! Our on-demand water heater never worked quieter or better.

  • Review 127 (2023-11-20 - Rating: 5)

    I had the pleasure of having Sam Collins to come to my house to do some plumbing work.He was polite and professional.He explained everything he was doing as he preformed his work.I am more than satisfied with his performance.

  • Review 128 (2023-09-29 - Rating: 4)

    First rescheduled for later in the day of original appointment then rescheduled for the next day since the plumber got tied up at a previous job. Since the servicing fee was only $70 I expected a good value but just to sit at the sink to snake the line for 7 minutes was $370! Terrible value Home Depot sells the exact tool used for $300, so I bought the tool they already had and then some.

  • Review 129 (2023-12-21 - Rating: 5)

    Daniel was dispatched to change my home water filters. He did an excellent job. When he was finished the area was clean and dry. I really appreciated his consideration of my property.

  • Review 130 (2024-06-19 - Rating: 5)

    My technician, Sol, was knowledgeable and responsive. He was flexible when I made order changes. Highly recommend!

  • Review 131 (2024-01-02 - Rating: 5)

    Highly recommend ACE home services! Itā€™s extremely hard to get fast service in Sedona, and ACE always makes it work. Dayton was the gentleman who came out for our plumbing issue in Sedona. He went the extra mile to investigate different factors, so we could prevent a recurrence. He even popped down to Ace hardware to get materials that became evident were needed. Thank you Dayton

  • Review 132 (2022-10-07 - Rating: 5)

    Service was extremely fast and work is great quality backed by a warranty! We had a small dispute over price which the owner took care of to our satisfaction. Our family is grateful for the service we received and would recommend AZ Best plumbing to all our friends and family. Thanks again to the owners and Staff at AZ Best plumbing myself and my family appreciate you.

  • Review 133 (2024-07-18 - Rating: 5)

    Super quick service, right on time and Chris was professional and answered all of my questions!! I really picked his brain about a/c units.

  • Review 134 (2024-01-07 - Rating: 4)

    Final work completed was very good. Did have to have him come back for a little leak. Reuben was professional. I feel like prices are a bit high, but I needed work done quickly.

  • Review 135 (2024-01-28 - Rating: 5)

    Allen Williams performed a maintenance inspection on our furnace and installed a surge protector. He was knowledgeable and explained the work he did. Happy with the results.

  • Review 136 (2024-05-08 - Rating: 5)

    Huge shout out to Billy from Ace!! He came in and like an experienced pro told me what was wrong not what he ā€œthoughtā€ was wrong with my furnace and A/C; like most others. Billy is the man, and Iā€™m so grateful he came to help me out today!! Thanks Billy!!

  • Review 137 (2024-03-22 - Rating: 5)

    Dennis was incredible. I had a specific problem that 3 other plumbers couldnā€™t help me with. Within 10 minutes he had multiple solutions for me. Very happy with the service.

  • Review 138 (2022-09-01 - Rating: 5)

    Old water heater quit on me, had to be replaced. Additionally wanted to get rid of our water softener. Donā€™t like the feel of water - my choice was to replaced it with Flo-Tech only to prevent build up of hard water residue scale in pipes, showers and facets heads - our water is not really that bad to need water softener.First time using AZ Best Plumbing services for my needs. from get go to make an appointment to the completion of the job, they were professional, tentative and promptly responsive. Jeremy was fantastic, knowledgeable and courteous. In details explained pros/cons of options I was considering to make an informed decision that works for me. Thank you Jeremy for a supper job.

  • Review 139 (2024-01-26 - Rating: 5)

    Sol was extremely knowledgeable and professional. He provided an excellent array of options for heating and cooling at reasonable prices. Ace is to be commended for its services and staff.

  • Review 140 (2024-04-08 - Rating: 5)

    Appreciate ACE Home Services for helping us with a surprise leak, on a Saturday. William Thigpen was quick to find the issue and repair it. Thank you so much for the help.

  • Review 141 (2024-02-08 - Rating: 5)

    Every person who has come to my home has been very friendly and professional. Mike the electrician was the most recent. What an asset for your company. Mike explained everything completely that he observed would possibly be an issue.

  • Review 142 (2024-05-10 - Rating: 4)

    Repair guy was professional, informative guy. Was upset with price. I was told by Home Depot special price would be $49. I was charged $59.

  • Review 143 (2024-11-28 - Rating: 5)

    Best electrical experience weve ever had!! Devon was great. Everything was completed the same day. We even got a call the day after from Devon, checking to make sure everything was working! I finally got to enjoy my Hot Tub!!Thank you Devon and Ace!

  • Review 144 (2024-05-22 - Rating: 5)

    Dayton was prompt and seemed quite knowledgeable, outlining options and prices. The installation was quick and neat . I recommend him .

  • Review 145 (2020-12-03 - Rating: 5)

    Very impressed with service and professionalism. Vincent was really pleasant. He explained what he was doing and why he thought the burst lines occurred. As it turned out, there were some issues he found that I need to address with my insurance company. As soon as that is taken care of, I will be calling AZ Best back out to deal with those issues. Great service and highly recommend this company for plumbing needs.

  • Review 146 (2023-10-30 - Rating: 5)

    James did a good job repairing my hot water re-circulation system. He was prompt. He was professional. He communicated well. I am very satisfied.

  • Review 147 (2024-03-27 - Rating: 5)

    Josh did an amazing job for us. He was courteous and knowledgeable. He exceeded our expectations. Thank you

  • Review 148 (2018-08-01 - Rating: 5)

    AZ best plumbing responded to my phone call within 24 hours and had an estimate scheduled within a few days of my initial call. Work was scheduled and completed on time, with the exception of them getting pulled off my job for a couple of days for an emergency repair, and that was fine with me because my project was not as urgent. The technicians were efficient clean and responsive to any of my questions or concerns would definitely recommend them to others.

  • Review 149 (2023-05-26 - Rating: 5)

    Very disrespectful and unprofessional! Have a house of 10 people for the holidays and issues with my tankless hot water heater. Scheduled the appointment 3 days ago for a plumber to arrive between 9 am - 1 pm today. When I hadnt heard anything by 10:30 am, I called to confirm a better estimate of time so I can plan my day and was told at that time that they were going to have to reschedule it since the plumber assigned to come is on an all day job. I should have been notified proactively so I am not waiting around and disrupting holiday family plans needlessly for another 2.5 hours. Very disrespectful of my time and unprofessional. I did not reschedule and will be seeking another plumbing company.11/28/2022: Update - I was contacted end of last week by JR in customer service and by Keith Rhodes this morning, the Service Manager, who were both profusely sorry that this incident occurred and they are getting to the bottom of why it happened so it wont happen again to another customer. Keith has gone out of his way to make this situation right and therefore I am upgrading my rating from a 1 start to a 4 star today -- cant really give it 5 stars since it happened, but the follow-up has been great.5/26/2023: Update - I am once again upgrading my initial rating to 5 Stars. While cant ignore the initial incident, this company has really made good on their promise to make things right. In November of 2022, Keith, the customer service manager ended up paying the other plumbing companys bill since AZ Best left me hanging. Keith also promised that my next plumbing service need would be on them as a show of good faith and to earn back my business. Fast forward to today and I had an outside hosebib pipe crack and was leaking into my wall. I called AZ Best Plumbing for the repair and TJ, one of their plumbers, came today exactly on schedule and spent about 3 hours repairing and replacing the pipe and hose bib. What would have been a $ 400-500 bill was compd based on Keiths promise back in November. Needless to say, AZ Best Plumbing will be my go to for the future.

  • Review 150 (2024-04-13 - Rating: 5)

    Had Electric light problem. Michael showed up. Very knowledgeable and personal able. The problem solved. Good job. We will use ACE again!

  • Review 151 (2024-08-31 - Rating: 5)

    Great job by Chris repairing our AC. Nice guy that we trusted immediatelyā€¦

  • Review 152 (2023-12-17 - Rating: 5)

    Dennis was our guy & was very helpful by explaining how our system works & service requirements. He was easy to speak with & enjoyed his time with us.THX

  • Review 153 (2024-05-22 - Rating: 5)

    We needed a new garbage disposal. The technician was very informative and installed the new one in no time. Ace is pretty pricey though.

  • Review 154 (2024-02-14 - Rating: 4)

    Ace tech arrived on time and did a thorough evaluation of our problem. He explained what he found and provided recommendations. Professional and friendly guy.

  • Review 155 (2024-05-10 - Rating: 5)

    Chris did a great and thorough job. He explained everything very well and was vey transparent and honest. I was very happy with the service

  • Review 156 (2024-06-10 - Rating: 5)

    Marshall was a great setvice tech and the customer servce from ACE was A+. Will be using ACE in the future.

  • Review 157 (2023-11-25 - Rating: 5)

    ACE was able to repair my heater on the same day that it broke, while other companies were scheduling a week away. When my air conditioning broke during the hottest week in the history of the world, ACE responded in 3 days, while other companies were a week away.

  • Review 158 (2020-04-20 - Rating: 5)

    Very impressed with Arizonaā€™s Best! The online appointment booking system was easy to use by being clear and thorough. I liked seeing an estimate as I was choosing the service needed. Communication was quick and responsive. No one asked me to repeat basic information over and over again and commitments made about timeframe were faithfully kept. The professional who arrived to help us, Josh, was knowledgeable, friendly, helpful, and efficient. Job done in 30 minutes! Highly recommend!

  • Review 159 (2023-12-04 - Rating: 5)

    Chris C was prompt professional courteous and knowledgable- we appreciated his expertise and Ace Home Services warranty and satisfaction guarantees are excellent- will recommend them and use them again in the future!

  • Review 160 (2024-05-11 - Rating: 5)

    All three Technicians were pleasant and professional and worked all day. At this time it appears they may have solved our issue and we are hopeful.

  • Review 161 (2023-08-09 - Rating: 5)

    Always professional and friendly service. They do an honest job, explain the issue and options with clarity and finally a great install. We have used the company four times and will continue to be our go to plumbing service.

  • Review 162 (2023-11-20 - Rating: 5)

    Sam was friendly and very efficient. He explained everything he felt should be done to solve our problem. Gave an estimate which was almost exactly what we paid.

  • Review 163 (2020-08-30 - Rating: 5)

    We have called Az Best plumbing for multiple reasons, older home ect. My hairdresser was having problems at her home asked if I new a plumber gave her the# she loves the company also gave me a free 40+ hair treatment. When you call they send you a text with all your details amazing. With that said I have to give A Huge shout out for Vincent Mann, so kind and respectful the last two jobs he did here I am sure was frustrating took more time (because of home) then scheduled. Still smiles LOVE this company

  • Review 164 (2020-07-29 - Rating: 5)

    Best quotes, best plumbers, high quality workmanship, professional attitude that is very positive & can do.Office manager is excellent to work with & she is very responsive to meeting our plumbing needs.Appointments are always emailed so there is no misunderstanding & serve as a reminder.Plumbers are very knowledgeable especially Josh who did the remodel on our master bathroom.My wife could not be more pleased as am I.

  • Review 165 (2019-12-18 - Rating: 4)

    We truly appreciate your service. Scheduled on a weekday for the first available appointment on a Sunday am was extremely important with guests arriving on Saturday. And with no exorbitant fees for a weekend call - very nice surprise. Only thing keeping you from a full 5 star rating is the fact our issue wasnt fixed on Sunday. On the second visit on Wednesday, (with all of us - homeowners and guests - sharing one bathroom . . . not ideal by any stretch) our issue was easily repaired. Our question, why not on Sunday ?We would definitely call you again and recommend your company. Just would have been a higher rating if fixed in one service call. Thank you.

  • Review 166 (2021-05-01 - Rating: 5)

    Every one I have talked to in this company have been very helpful including the office. Chris first came to look at my water heater and to give an estimate for a new one and installed the new one today. Both times he encouraged questions and was very helpful and patient giving explanations. And I appreciate his caring and professionalism for his work.

  • Review 167 (2024-05-21 - Rating: 5)

    Reuben was very professional and patient with our elderly mom. He took the time to keep us informed every step of the way for an emergency bathroom situation.

  • Review 168 (2023-02-23 - Rating: 5)

    We have a complex solar water system with radiant floor heating. Most plumbers wont service it. James Peters is AZ Bests tech for solar water. We had a complicated problem and James solved it. Plus hes easy to work with/communicates well.

  • Review 169 (2021-04-28 - Rating: 5)

    If you need plumbing services anywhere in the Verde Valley AZ Best Plumbing is clearly the BEST. A strong 5 star! They are extremely professional,capable and courteous. It was a pleasure working with Daniel. He is a great plumber, very personable,gave us valuable money saving advice, did a perfect job, and took time to answer all our questions. He went out of his way to give us exceptional service. We highly recommend him and his company.

  • Review 170 (2022-01-28 - Rating: 5)

    These guys are absolutely the best. They do top quality work, and are reliable, efficient, and above all, professional. Their techs come when they say they will come, and text or phone when they are on their way.Theyā€™ve done a lot of work for me, including fixing a leak in my refrigerator water line, replacing a defective toilet and a dead water heater, and today, two of their techs, Brandon and Vincent, took only 2 hours to fix an in-wall leak in my hot water line that had driven my gas and water bills through the roof last month. I canā€™t recommend them highly enough. 6 stars out of 5!

  • Review 171 (2024-12-01 - Rating: 5)

    Michael Danner came to evaluate what all would need to be done after our electrical panel and meter were destroyed in a horrible fire. He was kind, efficient, knowledgable and gave us several options. I will recommend him to anyone who needs help.

  • Review 172 (2023-12-12 - Rating: 5)

    Excellent work by Chris Q, Joe and Mann all three went above and beyond to get the job done in a timely manner snd professionally done. Would recommend these three guys on any job.

  • Review 173 (2023-12-18 - Rating: 5)

    Dennis did an excellent job checking and trouble shooting my boiler. He is very skilled and knowledgeable and I would definitely request him again.

  • Review 174 (2024-11-06 - Rating: 5)

    Derek was very thorough, knowledgeable and did a great job on his diagnosis. It was a cold day and a long one, but he kept a sense of humor about him. Thank you for your help Derek.

  • Review 175 (2020-09-29 - Rating: 5)

    Tevin (service person) had excellent interpersonal skills, and he agreed with our plumbing issues. He had the part and fixed it within 10 minutes. Similarly, in early February, Reuben did repair work on our bathroom sinks--again excellent work. This company has skilled workers and fair prices. We can highly recommend AZ Best Plumbing. On September 28, Reuben again provided service for us. He is one of the best plumbers that we have ever met---outstanding skills and people skills.

  • Review 176 (2024-02-26 - Rating: 5)

    Zachary came out to give me an estimate this morning and he was very professional, and explained our options to us.I was not able to hire them this time but would certainly consider them.

  • Review 177 (2018-07-23 - Rating: 5)

    Hot water tank was leaking on a Sunday and I had to leave on a business trip Monday morning. I called AZ Best Plumbing and they had a tech here in 2 hours. Vincent Mann arrived with all of tools, equipment and replacement tank needed to do a complete, professional installation. He did a wonderful job in a very reasonable amount of time. I am very impressed. Vincent is an asset, and makes a very positive impression for AZ Plumbing. Thank you to the whole team at AZ Best Plumbing. You have a very satisfied NEW customer.

  • Review 178 (2024-08-03 - Rating: 5)

    Thank you to Chris for taking the time to look over items needing service even when it was not part of the work order. That was much Appreciated!

  • Review 179 (2023-11-29 - Rating: 5)

    The technician John, was on time almost to the minute, he was polite, helpful and a real joy to have a conversation with, he educated me about my system and its need for air and a clean filter, he was very helpful and an all around great experience.

  • Review 180 (2024-08-14 - Rating: 5)

    Honest and non-pressure company! I called them to come out right away and check why my HVAC was experiencing a problem. They sent the nicest young man named Marshall. He was here within just 1 hour and had fixed it within 1 hour and it is running nice and cool now! Didnt have to be pressured into buying a new one! Thank you Marshall for being one of the Good Guys! I highly recommend ACE Home Services!

Similar Organizations