Hales Electrical Service, Inc

Located in Petersburg, Virginia

Address: 23194 Airport St N, NORTH DINWIDDIE, VA 23803, United States

Phone: +1 804-518-3060

Rating: 4.4

Services

Identifies as women-owned
Small Business
Kerbside pickup
Delivery
In-store pick-up
In-store shopping
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible toilet
Gender-neutral toilets
Cheques
Credit cards
Debit cards
NFC mobile payments
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-13 - Rating: 5)
The Hale team has been very professional, friendly and skilled in doing the annual service for my generator. The office sends me the annual notice and then I send it back by email. then they schedule the service and come when they say. The Technicians have been neat, skilled and friendly to answer my questions and give me tips. Great service. Thanks!

Review 2 (2024-01-26 - Rating: 5)
The purchase and installation experience was about as smooth as it could be. From the initial purchase to the administrative staff staying in constant contact, to the installation and start up to our regular maintenance calls--Hale Yes Generators has made the entire process a pleasure! Very trustworthy and reliable generator and electrical service company!*** Update 1/12/2024: Hales service was just out yesterday for another regular generator service and nothing has changed from my initial review. The service and office support (Jessica, Elizabeth, Stacey and Miss Tonya all make sure your issue or concern are addressed ASAP!) is better than ever and the one thing I would recommend is the purchase of the service plan so you do not have to worry over the last time you had your generator serviced or an unexpected battery failure, etc. Hales service will make sure that your unit has fresh synthetic oil and a new filter every 6 months. Plus, they run your unit for a good long while-- checking to make sure everything is running smoothly. I highly recommend Hale Yes Electrical and Generac generators. (had Generac in FL for 20+ years and other than necessary battery replacement and 6 month service and oil changes --the generator came on when power failed and having A/C in FL during or after a hurricane is so critical- same with having heat if temps dropped below freezing here! Sort of like auto/homeowner insurance- we do not overly concern ourselves with the coverage until it is time to make a claim- then we expect to have excellent coverage! Hearing the generator start up within seconds of the power failing is a huge relief!

Review 3 (2024-09-12 - Rating: 5)
Hales installed our whole house generator and done regularly scheduled maintenance since 2017. They are great. Efficient, punctual, helpful, etc. Cant say enough great things about them. We really appreciate them

Review 4 (2024-08-15 - Rating: 5)
Top notch company in every way. Technicians very knowledgeable & courteous. Office staff very professional. Always on time. A great business to deal with.

Review 5 (2024-07-29 - Rating: 5)
Excellent customer service! The staff is always very professional and pleasant to work with. Appointments are scheduled and received in a timely manner. Couldn’t ask for a better experience.

Review 6 (2024-11-27 - Rating: 5)
I like that I get a call to let me know they are coming for a service check. They come when they say they are coming. They are so dependable. I highly recommend this company!

Review 7 (2024-06-19 - Rating: 5)
HaleYes provides timely and professional services. Have had Generac and Hale post Hurrican Isabel (2003), 24 years come Oct 2024. They are the best with installing and maintaining our familys original investment!!!

Review 8 (2024-05-02 - Rating: 5)
Hales Electrical Service in Dinwiddie, VA is top notch all the way. Bought my Generac Whole House Generator through them in 2017 and they have explained every question I have ever asked them thoroughly. Always available. Keep my generator in excellent condition at all times. Very friendly, punctual and highly professional. Life is great with a Generac and Hales Electrical Service, Inc to keep it running that way. Thank you all.

Review 9 (2023-11-28 - Rating: 5)
Hale’s Electrical Service is without a doubt the best Generator installation, sales and service company out there. As an Electrical contractor, we deal directly with them for all of our Generator needs. The generator game is always dynamic and misunderstood by many, especially generator service.Tanya, David and family will bend over backwards to always do the right thing and make sure the customer is always first!!

Review 10 (2024-10-07 - Rating: 5)
These guys came out quick and did great work for us i have nothing but good words about them

Review 11 (2019-07-21 - Rating: 5)
Hale’s Electrical Service installed our new generator back in February. We had contacted them a couple months prior to look at prices and options. Their salesman came to our house and answered all our questions. He was extremely knowledgeable about all aspects of the installation and product. Once we decided to go with Hales, it was smooth sailing! The girls in the office were awesome. They ALWAYS answered the phone and addressed every question or concern. No one was ever pushy with options we could purchase (and we added several to our contract). The installers were thorough and professional. Not a shred of anything was left in our yard. Very happy with their service and product!

Review 12 (2024-12-19 - Rating: 5)
What a wonderful small business to work with in every aspect! They came out and serviced our generator while we were vacationing and reached out to let us know everything was operating well! They come out to service right on schedule and that means alot! Looking for a great company, well look no more! Youre welcome 😊

Review 13 (2024-11-14 - Rating: 5)
Always on time and true to their word. Most responsive when calling.

Review 14 (2023-06-16 - Rating: 5)
Sitting here on Friday afternoon @ ~5 oclock. First time I have lost power (off about an hour now) since having the Generac installed by Hales, and the cutover was seamless and only impact was had to restart the washer & dryer & wait for the internet to run through its processes and come back. All electric is functioning as designed. Appreciate the top notch install job done by Hales. NIce to have something run the first time you need it and it is much appreciated. Hats off to Hales.

Review 15 (2020-11-04 - Rating: 5)
I wish I could give HaleYes more than five stars. This is THE company that you want for such a big investment. They were way more detailed, knowledgable, professional and courteous than the other three companies I contacted. The whole project from the quote, installation and final inspection was seamless. The installation team was on time and worked like a well oiled machine. The office staff was responsive to my many questions, always polite and I never felt like a bother or rushed. I would hire Hales every single time!

Review 16 (2020-01-14 - Rating: 5)
Our portable generator needed service beyond my troubleshooting abilities. When I started looking for Generac service locations near me, I was really concerned at the poor reviews of the ones nearby. We started looking further away and ran across Hales (HaleYes!)A little over an hours travel time to drop the genny off. They promised it would be ready in two weeks - instead, it was only three days! Our genny is back, and running strong. Hales is worth the trip - outstanding service, reasonably priced, under-promised and over-delivered! Thanks, yall.

Review 17 (2020-04-18 - Rating: 5)
Great service was provided from beginning to the final installation. I was very happy with the entire work performance. Kudos to the sales rep and work team. If, you are thinking about getting a generator, consider contacting Hales Electrical Service.

Review 18 (2018-05-21 - Rating: 5)
Purchased our pressure washer and generator from Hales Electrical Service. Their customer service was amazing. They asked me questions to help determine the right size power washer and generator for our needs. They made us feel like family.

Review 19 (2024-02-21 - Rating: 5)
Superb customer service. The personnel always make you feel as if you are their only customer.. providing service with a smile and utmost professionalism. Highly recommend if seeking reliable service.

Review 20 (2021-02-19 - Rating: 5)
This company is AAA+ in my book! My Generator shut off overnight! I called the emergency number and a sweet lady answered the phone. Asked me a few quick questions and promised a technician would call. Within 2 minutes one called, walked me thru a simple diagnostic process and my Bessie fired right back up! This was 4:15 am February 18, 2021 during this darn, ice storm from h3ll! Thank you Hale Electrical❤️

Review 21 (2022-08-05 - Rating: 5)
Had my first after-hours emergency. Fast response, professional service. If you are interested in a generator, look no furthar than Hales. Can I get a Hales Yes?!?

Review 22 (2024-05-17 - Rating: 5)
From our sales person, to the service guys, to the office folks - weve always been well taken care of. Thank you all!

Review 23 (2018-08-24 - Rating: 5)
Their great staff has installed 4 generators for my family. They take their job seriously and show the care for the customers interests. If you are looking for a generator this is your place! I wouldnt choose anyone else.

Review 24 (2021-06-03 - Rating: 5)
Hale’s just completed the installation of my whole house generator. All of the office staff and technicians were extremely friendly and courteous.

Review 25 (2021-02-05 - Rating: 5)
On time, very knowledgeable, owning a Generac generator gives you a piece of mind. Having Hale Electric service doubles that piece of mind. Excellent.

Review 26 (2018-05-19 - Rating: 5)
Very knowlegable staff willing to help you find the right product. They go the extra mile to make sure you get the best service!

Review 27 (2018-08-24 - Rating: 5)
Call Hale’s you will NOT be disappointed!! One of the best companies out there with an amazing staff!!

Review 28 (2023-02-11 - Rating: 5)
Top of the line service! Very personable staff, and they are helpful! We plan to go by there sometimes, just to visit.

Review 29 (2019-11-20 - Rating: 5)
We have been client/customers with Hales Electric since 2015 when we purchased and they installed our whole home Generac generator. This system is always monitored and maintained by Hales. Outstanding customer service staff, very friendly and helpful. Their technicians are very professional, knowledgeable in the craft, very well trained in their job skills. David & Tonya Hale the company owners are the best. They research, discuss & go above and beyond to help you when or if needed. We are proud to recommend their company when someone asks us about our generator system. David Hale or Tonya have called us back themselves when we had a question about anything. As busy as they are that’s outstanding customer service. We want to thank Austin the technician and helper Trevor for a recent service call. Austin corrected a wiring issue that an HVAC company we had out for our heat system could not figure the proper reconnect for the generator back to our heat. All systems are working great as before. We give Hales a plus 10 rating. This company really cares about it’s customers.

Review 30 (2021-04-13 - Rating: 5)
Best customer service and pricing! David and Tanya are the best!!

Review 31 (2018-06-04 - Rating: 5)
Wonderful service and friendly staff, an overall pleasant experience!

Review 32 (2020-07-29 - Rating: 5)
Even during a pandemic the customer service was above and beyond

Review 33 (2021-08-20 - Rating: 5)
Great service

Review 34 (2025-01-10 - Rating: 5)
I had a whole house Generac generator installed with the new house we built in 2019. I found Hales Electrical service through word of mouth referrals and recommendations as a reputable company to service the generator. I contracted with them and have had really good service at a fair price. They come out to my house every six months and perform preventative maintenance, e.g., checking/testing that the transfer switch works, changing oil, changing air filter, changing battery, changing spark plugs, performing tune-ups and adjusting valves, cleaning, and other performance items. We are going into year 6 with these good folks and have had terrific service. I would recommend them if you want friendly, knowledgeable, professional, reliable service at a fair price. They know these generators inside and out and have probably handled just about every issue. So, youre getting a lot of knowledge and experience from this team. Mike Matthews