Monkey Wrench Plumbing, Heating, Air & Electric

Located in Ontario, California

Address: 3200 E Guasti Rd Suite 100-G, Ontario, CA 91761, United States

Phone: +1 909-858-2660

Rating: 4.9

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-20 - Rating: 5)
My experience with Monkey Wrench and Luis Castillo, in particular, good not have been any better. Everyone I engaged with was professional, friendly, reliable, and competent. Luis Castillo was sent to us for his plumbing services. He was personable and knowledgeable from the start. We felt confident in his abilities and he proved us right. If ever there is a need again for a plumber, we would contact Monkey Wrench again without hesitation.

Review 2 (2024-10-30 - Rating: 5)
Abraham was excellent. Explained what he was doing every step of the way and completed the work effectively and expeditiously. Very good to work with.

Review 3 (2024-10-05 - Rating: 5)
Monkey Wrench should be very proud of having Rick Aguirre as a top notch employee for them.I’ve been requesting for Rick on all my jobs because he’s a professional, knowledgeable, friendly and does a good job.I met Rick on Thursday for an estimate for a new water heater and I had a new Tankless water heater on Friday. Rick explained to me what my options for me to replace the old water heater with the a tankless water heater. Because of a rebate for the tankless water heater and the longevity of the tankless with proper maintenance, I felt in the long run the rebate made it possible for me to get a new tankless water heater.Here are some of my pro points,1, Rebate till of the year.2.There is a recycling pump inside the tankless, no more cold water upstairs and wastingcold water before hot water is obtained. “Nice”3. 50 gallons of water is not loss during flushing maintenance of old tank water heater4. There is a LED timer and water temperature adjustment.5. Inline filters for the tankless water heater.6 With proper year round maintenance, the longevity of the tankless heater could be 10 to 15years under soft water conditions. The best I have done with a tank water heater is 5 to 7years.7. Rick’s knowledge of knowing city codes and home insurance policies, could mean a fine ora smaller or no reimbursement form you insurance company because of water damage.Thanks Rick

Review 4 (2023-11-15 - Rating: 5)
Visiting my son from out of town and needed help with a water heater issue so turned to Google search. Plumber near me and about 10 businesses pop up. Looked for good rating then made a call to Monkey Wrench.First experience with many businesses is when you pick up the phone and make a call. That first interaction can set a tone for your whole relationship, even making you hang up and go to the next business on the list. That alone was a 5-star experience and I knew this was the company I wanted to work with.They called me back an hour later and made an appointment for next afternoon. Luis M. came out and was professional and understood my issue right away.We discussed options, I made a decision on one and was good with the cost. He got to work and I saw his experience come through quickly. Water heater is back in service, Im happy, my son is happy and all is good. Highly recommend Monkey Wrench and youll be in good hands when Luis shows up!

Review 5 (2024-04-10 - Rating: 5)
I have used Monkey Wrench a few times to service my tankless water heater. Always a great experience. Luis has been out to my home a few times and he is always very nice, helpful, and informative in educating me on our tankless water heater. Always happy to answer questions I may have.

Review 6 (2024-04-09 - Rating: 5)
We have used La Canada AC and heating for years, until they got absorbed by Monkey Wrench Plumbing. We have kept up our service contracts with them and have been happy with their prompt service and knowledgeable technicians. David was right on time, gave us detailed feedback, showed us pictures of what he found in our unit, and performed the work efficiently.

Review 7 (2024-01-05 - Rating: 5)
We had a great experience with Luis at Monkey Wrench! He was punctual, professional, friendly, and took as much time as was needed to ensure we understood every step he was taking and why. We highly recommend requesting Luis for your plumbing needs!

Review 8 (2023-11-23 - Rating: 5)
Alfredo was incredible! He was polite, thorough, friendly and patient. He really went above and beyond. Monkey Wrench employees are always top notch. Im truly grateful for their professionalism, attention to detail and follow through.

Review 9 (2024-06-25 - Rating: 5)
David, was very professional, very patient and kind. I am thankful to know there are still honest businesses out there. Highly recommend.

Review 10 (2024-03-02 - Rating: 5)
Monkey wrench did a great job! If you choose them to do your install of a water heater I’d request Alfredo. He did the neatest install and went above and beyond to make sure the unit was running smoothly.

Review 11 (2024-01-06 - Rating: 5)
Luis showed up early, thoroughly evaluated my water heater and completed an annual maintenance within an hour of arrival. He was professional, carefully explained his work and helped me save on my service by enrolling in an annual maintenance plan.

Review 12 (2024-05-07 - Rating: 5)
The technician was personable and communicated well. He answered all my questions so we could make informed decisions. The company also offers a service plan that offers savings and great coverage.

Review 13 (2024-03-27 - Rating: 5)
Weve been using Monkey Wrench to help us maintain both our water heating system as well as our HVAC. We love working this company because they truly care about keeping our equipment at tip top shape, so our family can enjoy our home as long as possible with the least amount of big repairs.

Review 14 (2023-11-16 - Rating: 5)
Jesus was fantastic. He is very professional. When he completed the job, we went out together and discussed the work. We both came inside and tested the water pressure. It was perfect now with a new valve. He left after I paid him. I then went upstairs to check the shower pressure and it was very poor. Since he left, I called the office and they contacted him and he came back! I showed him the shower head and he suggested I first soak it in vinegar and if it doesnt work, to buy another one. I appreciated his honesty and help.I would definitely call Monkey Wrench again.

Review 15 (2024-04-23 - Rating: 5)
Ruben from Monkey Wrench was professional and quickly fixed our plumbing issue. He was very respectful of our home and super friendly!

Review 16 (2024-12-03 - Rating: 5)
Excellent service by technician. Explained exactly what was done and provided info for future visits.

Review 17 (2024-10-04 - Rating: 5)
I had a great experience with Monkey Wrench. Same day resolution. Starting with customer service taking my call.She was very polite and scheduled technicians same day. The technicians Luis and Abraham were very knowledgable of the product. They took the time in explaining the issue and provided options. They have won my business for the next opportunities that come up.Thank you.

Review 18 (2024-10-19 - Rating: 5)
They have great service. All technicians are knowledgeable and courteous.

Review 19 (2024-01-31 - Rating: 5)
Mike and his crew showed up within the time frame. Mikes explanation was concise with photos and camera. The crew was very professional and friendly.I will definitely recommend the company.

Review 20 (2023-11-24 - Rating: 5)
Everything in the introductory video was exact. Chai was punctual and very professional, informative, and helpful. His knowledge of and experience with HVAC units made Chai a great source, enabling him to answer my questions and provide guidance vis a vis my choices. I highly recommend Monkey Wrench and Chai.

Review 21 (2024-05-07 - Rating: 5)
Rick was very professional and efficient. He explained everything clearly and even fixed my food/garbage disposal!

Review 22 (2024-05-07 - Rating: 5)
Chai was thorough, pleasant and respectful of our property, inside and out. Will definitely use them again.

Review 23 (2024-01-06 - Rating: 5)
Ramon was great and very informative! Did a fantastic job communicating with me and explaining everything in detail. Very highly recommended!

Review 24 (2023-11-07 - Rating: 5)
Luis was extremely helpful and went above and beyond to explain and make me feel comfortable with the work that needed to be done and the pricing.

Review 25 (2024-01-05 - Rating: 5)
Alberto Rodriguez came to my house diagnosed the problem and completed the repair in less then 30 minutes and was wonderful and incredibly knowledgeable.

Review 26 (2024-06-24 - Rating: 5)
Jose was very professional and efficient in diagnosing the system issues.

Review 27 (2024-06-24 - Rating: 5)
Our technician, Nixon was amazing! Patient, thorough, detailed... was terrific in assessing our water heater issues and provided various solutions (at differing price points). I felt very confident that we were in great hands!

Review 28 (2024-07-08 - Rating: 5)
Carlos is probably the best plumber I have met. He solved a problem with our tankless water heater that we have been having for a few years at a fair price. Now we have hot water in all areas of our house!

Review 29 (2024-08-19 - Rating: 5)
Great service, the technician Bradly Marquez was punctual and very professional.Thank you!

Review 30 (2024-07-08 - Rating: 5)
Gabriel was great. He was on time helpful and ran maintenance on our HVAC. Nice guy.

Review 31 (2024-06-14 - Rating: 5)
Weve worked with Enrique before. He is familiar with our hot water system. Hes always helpful in explaining options and making sure were clear on the details and what the next steps are. Hes very knowledgeable with tankless water heaters. Thank you.

Review 32 (2024-04-09 - Rating: 5)
Alex and Gabriel showed up as scheduled and were very clear with what needed to be done.

Review 33 (2023-11-15 - Rating: 5)
Enrique is always professional and he knows what he is doing! Thanks again Enrique!

Review 34 (2023-12-12 - Rating: 5)
Honest, trustworthy, skilled, efficient. Did I say I liked them?

Review 35 (2024-06-16 - Rating: 5)
Very helpful in assisting me with my options.

Review 36 (2024-05-07 - Rating: 5)
Luis, nice persona and fine professional!!! Also bilingual, English y espanol!!! Agradecido!!! The company is strongly recommended by me.

Review 37 (2024-03-23 - Rating: 5)
Jeremy was very friendly and detailed. He explained the options very well. I felt comfortable that was not trying to overcharge me.

Review 38 (2024-05-07 - Rating: 5)
Quick response. Solved the problem in one afternoon. Clear communicator.

Review 39 (2023-12-12 - Rating: 5)
This is the 2nd time Ive used Monkey Wrench and am very pleased with the company. They are dependable and fast to respond. Luis M. is a fantastic plumber, had him the first time and I requested him for this second time. Luis M. is professional, knowledgeable, and friendly. And when he leaves he leaves your home cleaner than when he arrived. Thanks Monkey Wrench!

Review 40 (2024-03-14 - Rating: 5)
Alfredo was super helpful and very knowledgeable.

Review 41 (2024-12-05 - Rating: 5)
He was great

Review 42 (2024-04-10 - Rating: 5)
Luis was fantastic! He was quick, knowledgeable and clean! Id hire him again in a minute!

Review 43 (2024-04-08 - Rating: 5)
Knowledgeable tech, was unable to resolve the issue with Rheem due to the warranty. Will wait for it to go out all together and Ill have them back to replace with a new unit.

Review 44 (2023-11-27 - Rating: 5)
Always happy with Sean as my serviceman. Super nice and efficient. Knows what hes doing and leaves me with the feeling that the job has been done right.

Review 45 (2024-02-01 - Rating: 5)
Tech Jonathan Bruse did excellent service on my tankless water heater and recommendation that will help prevent future problems. Thanks Again.

Review 46 (2023-11-27 - Rating: 5)
Chai did an excellent job diagnosing my furnace issues and resolving concerns. Very knowledgeable and professional.

Review 47 (2024-01-05 - Rating: 5)
Alex is an outstanding worker, he communicates with the customer,and lets us know whats going on, and he is very professional, knowledgeable., and a skilled laborer

Review 48 (2024-01-31 - Rating: 5)
Kai identified the problem and fixed it! (And it was no charge.)

Review 49 (2024-04-09 - Rating: 5)
Very Professional! Good rates

Review 50 (2024-08-23 - Rating: 5)
Excellent service

Review 51 (2023-11-15 - Rating: 5)
Knowledgeable, efficient, polite.

Review 52 (2024-01-04 - Rating: 5)
Very happy with service

Review 53 (2025-01-10 - Rating: 5)
Andy is a pleasure to work with. No high pressure. Highly experienced and a great communicator, answering all my questions with ease.

Review 54 (2025-01-10 - Rating: 5)
Lupe was professional, did an excellent job and we would use him anytime. He showed up on time and always called ahead. He is beyond 5 stars!!