HOTCO The Hot Water Heater Company

Photo of HOTCO The Hot Water Heater Company

Located in Newcastle, California

Address: 324 Dutch Ravine Ln, Newcastle, CA 95658, United States

Phone: +1 916-584-9407

Rating: 5

Services

  • Identifies as women-owned
  • Online estimates
  • On-site services
  • Repair services
  • Credit cards
  • NFC mobile payments
  • Credit cards

Categories

  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-10-23 - Rating: 5)

    I called at 3:30pm and got a quote emailed to me. I liked the price with my senior discount and 2 fine gentlemen were here by 4:30 with my new water heater. The old one was removed and the new one installed with stainless steel pipes where needed. They allowed me to watch and answered all my questions. They were very knowledgeable and thorough. Even with me slowing them down the job was finished by 6:00 and all the old parts were hauled away.I recommend them.

  • Review 2 (2024-12-12 - Rating: 5)

    From initial call for service to final repair was 12 days, but they had to order parts. Jen was great in scheduling a service call, and Charles was beyond knowledgeable and great! He took time to listen and examine the heater, kept in touch with me throughout the process, and final repair. Excellent experience with them! Definite new go to company for our water heater needs. Thank you both!

  • Review 3 (2024-12-08 - Rating: 5)

    UPDATE December 7, 2024: We have a smart water shut-off valve in our plumbing system, and this had been giving off progressively more frequent error messages which made us quite concerned.I called HOTCO and was quickly speaking with Charlie, one of the service technicians. He collected as much information over the phone as he could and then scheduled a service appointment at our home for just a few days later.Charlie quickly assessed our situation when he arrived and then had a phone conversation with a technical support representative from the smart water shut-off valve company. Likely our solution was to have a thermal expansion tank installed near the intake of our tankless water heater, which is fortunately a very quick and relatively inexpensive fix; Charlie had this installed in just a couple minutes.Prior to the service call, we were getting error messages more than once an hour; there have been none since Charlie made his service call to our home 3 days ago! We finally have peace of mind that all is well with our plumbing system once more. As you can see from our previous outstanding experiences with HOTCO below, we have no reason to call any other company.UPDATE September 10, 2024: Our tankless water heater has performed flawlessly since being installed last year by HOTCO. I remembered vaguely being told about maintenance visits to make sure our unit keeps functioning as it should.Called and was delighted to hear our first service visit for maintenance would be free! Azby came to our home at the appointed time and worked quickly and efficiently. Gave me great peace of mind to know everything was cleaned and de-scaled and is working perfectly. Plan on having annual maintenance visits from now on and will always call HOTCO given the great service we have had from this company.July 5, 2023: We recently moved to Folsom and realized our water heater was close to 20 years old, which meant it was bound to fail soon. Our water heater was in our garage and took up valuable floor space (see photos).We decided to switch to tankless and got bids from 3 plumbers, all with outstanding reviews. The first two recommended we mount the tankless unit on the outside of our garage, which involved additional expense. On the other hand, Chris Throckmorton of The Hot Water Heater Company suggested we install the unit in our garage attic. We had recently put our HVAC system there and so we could capitalize on the gas, electric and plumbing lines already in place which would be easier and less expensive. Also, the unit would not be exposed to the outdoors.I was amazed at the range of bids that we received which spanned almost $5K. Of the 3 contractors, I was most impressed by Chris as he was very knowledgeable and experienced compared to the other two. I was pleasantly surprised when his bid was the lowest, too.Chris and his crew came right on time and went to work quickly and efficiently. Iā€™m so glad we had The Hot Water Heater Company install our tankless unit and would recommend Chris to anybody!

  • Review 4 (2024-12-24 - Rating: 5)

    Contacted HOTCO after discovering my 21 year old water heater was leaking. They got back to me on a Sunday within 20 minutes and scheduled the service to replace the water heater the next day. The job was performed as expected and I learned all I ever needed to know about water heaters along with how to maintain them for longevity. Excellent service and a company I would highly recommend for any water heater related issues.

  • Review 5 (2024-04-11 - Rating: 5)

    I am so happy I spoke with HOTCO about replacing my water heater! Our old school tank water heater started leaking and we contacted the team at HOTCO to get some information on installing a tankless water heater. The technician, Chris, came out (luckily they had a next morning appointment available for us) quoted us for both types of water heaters and upon us agreeing was able to install same day! The service was extraordinary! Incredibly nice employees and owner! We are so happy with choosing to go with the tankless system too!

  • Review 6 (2024-06-24 - Rating: 5)

    These guys did an amazing job. Water heater went out on Friday and Sunday morning they were there to replace it. I was not home at the time of install but my wife passed along that the felt like the tech was very professional, nice, and thorough. When my wife recapped all of the instructions to me I was amazed with the level of detail she received. I would also like to point out that the install was thoughtful, and well laid out. What we ended up with was much nicer than what we had before. One other mention, The tech needed to pull power for a new recirc. pump but I have woodworking tools & a young son so for safety I keep the garage breakers shutoff. The tech needed power and took the time to unplug my bigger machines before turning one of the breakers on. I thought this was a terrific solution and I appreciated the attention to detail. We were referred to HOTCO by some friends of our an I would refer anyone to them as well. Thank you for a job well done!

  • Review 7 (2024-10-03 - Rating: 5)

    I called the owner, Jen, yesterday, and she was able to schedule us immediately for the following day. Today, the guys got here at 2 p.m., and they were out the door by 2:50 p.m.- with our issues fixed. It was a wonderful experience.

  • Review 8 (2023-02-25 - Rating: 5)

    Excellent service beginning with Doug and ending with Justin doing a very professional installation. I would highly recommend them.I didnt contact Doug until 10:30 in the morning and the job was done by 2:30. Incredible!

  • Review 9 (2024-11-13 - Rating: 5)

    I highly recommend HOTCO. They provided updates as to arrival times, explained the issue and what needed to be done, time frame for repair and accomplished it. Overall experience was professional and stress free.

  • Review 10 (2017-01-09 - Rating: 5)

    Doug Grant is professional, respectful, hardworking, knowledgable and honest. He did a bathroom remodel for us and is a true jack of all trades...pluming, electrical, you name it. Id recommend him for any work you need done.

  • Review 11 (2024-09-23 - Rating: 5)

    Professional, knowledgeable tech came and helped us troubleshoot our combi tankless water heater. Wont hesitate to use again if needed.

  • Review 12 (2024-06-03 - Rating: 5)

    Very quick to answer, provide quote and set up appointment quickly. Very pleasant to deal with on phone and through text. The technician Matt was very efficient, conscientious, and provided quality work. He was very considerate and knowledgeable giving me absolute confidence. Would definitely highly recommend this company.

  • Review 13 (2024-07-14 - Rating: 5)

    Amazing personnel, quality and excellence!I called Friday night and my new water heater was installed Sunday morning. My neighbor recommended them, and I am so happy I called them!

  • Review 14 (2024-09-02 - Rating: 5)

    HOTCO was professional throughout the process. The Communication throughout the process was great. The technician arrived on-time as scheduled, and worked quickly to complete the Job. I would highly recommend them.

  • Review 15 (2024-05-06 - Rating: 5)

    Was searching in a neighborhood based Facebook group and HOTCO came up multiple times as referral for a new hot water heater. I reached out for a quote on a tankless late last year and finally pulled the trigger on getting it installed. I emailed over the weekend and by 830am had an email to see if someone could come at 10am to install. By 130 we were good to go. They made everything easy and our installer, Chris, was even very engaging with my super talkative and curious 5 year old the entire time. Weā€™ve obviously only had the unit for a couple hours at this point but Iā€™m super pleased with the process!

  • Review 16 (2024-05-30 - Rating: 5)

    I was so shocked when I called the number and it went directly to a live person! So rare these days. Mat was so helpful, explained everything over the phone, and had time to squeeze me in his schedule the same day. The company communicated via text to give arrival estimates. Mat was polite, professional, clean, and overall just a genuinely nice guy! Did not try to upsell or offer unnecessary servicing. Actually quite the opposite, he explained that due to our water quality that an annual service wasnā€™t necessary. I really appreciate the honesty and this company will be getting my business from now on as well as referrals by me.

  • Review 17 (2024-06-10 - Rating: 5)

    Amazing customer service! We called on a weekend and our hot water heater was replaced in the same weekend. Great price and great service, you canā€™t find better. Highly recommend!!

  • Review 18 (2024-02-28 - Rating: 5)

    We were having issues with our Rheem Tankless water heater. Heater was only 5 years old but kept getting error codes. Gave HotCo a call and Chris came over to take a look. He was very knowledgeable and took the time to look at water heater. After finding the issue, he recommended some parts to order. He even gave me a few pointers on how to maintain the unit. Good to know that I can contact him if any further issues arise. Excellent service and very professional.

  • Review 19 (2021-01-30 - Rating: 5)

    Called Doug on Wednesday night after wife noticed a little mold under the heater. Doug offered to come out the very next day but was confident we could wait until my schedule opened up on Friday.Its Friday, Doug and Justin just left, and I have a beautiful new water heater. The process was so easy/affordable. I cant believe I actually thought about buying a lesser quality product from a box store and trying to do it myself: removing the old one, dealing with gas (yes flammable gas), water hook ups, welding or at least soldering, gluing, and the somehow disposing of the old heater--probably would have sat in the driveway until the neighbors call the city.Thank you: The Hot Water Heater Company

  • Review 20 (2022-12-19 - Rating: 5)

    Working with these guys was so pleasant and easy! I contacted Doug and got an estimate the same day over the phone and got my water heater installed just a few days later! My water heater was installed by Chris who was super kind and worked really hard to get my old heater out and install my new one! Definitely would recommend them to anyone needing their services!

  • Review 21 (2024-01-24 - Rating: 5)

    Highly recommend this company. Matt was very professional and polite. I called them Sunday night, they came out the next morning! Replaced my water heater in a reasonable amount of time. Great local company.

  • Review 22 (2023-02-28 - Rating: 5)

    Doug was very professional and responsive to my questions on the phone. He assigned Chris, who was at my home 4 hours later removing then replacing the new water heater. I had a lot of questions which were answered patiently and clearly. He was very professional. He cleaned up all of the wasted water in the garage. It was a lot of water too! Hotco is an awesome company. I will refer them to everyone I know. The military discount was very helpful too. I am very pleased with this company.

  • Review 23 (2022-12-30 - Rating: 5)

    Doug was fantastically responsive to our distress call and managed to fit us in to his schedule very quickly. His quote was lower then other vendors and he did a very neat professional job with the replacement. He also did a great job explaining what needed to be done and why. I would certainly use him again and recommend his company to friends and family.

  • Review 24 (2023-07-19 - Rating: 5)

    The company gave me an estimate right away. I actually got to speak to someone. They were professional and polite. I got an appointment right away. They listed what they were doing for my water heater replacement and what each thing would cost in writing. They were very careful taking out the old water heater and installing the new one. Very open to answering any questions I had. Their price range was in the middle between Lowes (lowest) and Home Depots (highest) estimate. I decided on them because they had good reviews, they were very open about what the job required and what it would cost, including a reliable water heater, and a friend recommended them. I definitely would recommend them to others.

  • Review 25 (2023-03-18 - Rating: 5)

    I donā€™t usually write reviews unless the service was outstanding. I highly recommend HOTCO after getting my water heater replaced the same day. The whole process was very smooth and pleasant with great communication every step of the way from estimate to set up all within hours. Thank you Doug, Chris, and Justin, for making a potentially stressful ordeal, painless! The new water heater and the vent look and work great!

  • Review 26 (2023-06-22 - Rating: 5)

    Chris did a great job of installing a new water heater for us. We had a massive leak and he prioritized getting out to us within a couple of hours. Very honest company! Highly recommend.

  • Review 27 (2023-01-20 - Rating: 5)

    Doug and Chris were great! Doug provided a quick quote for same day repair or replacement and explained the pros and cons to both. I felt no pressure for either opt. We chose the repair route. Chris arrived as scheduled and provided friendly and quick service. Will refer to others!

  • Review 28 (2024-03-28 - Rating: 5)

    They were very knowledgeable about my Rinnai tankless water heater . They descaled it and cleaned out my system, which was causing my issues. Now were as good as new! Matthieu was an excellent tech. Im calling back for my next service.

  • Review 29 (2023-01-14 - Rating: 5)

    The company was Amazing! I had issues with 23 year old hot water heater after I got home from a trip. I called around 9pm and got hold of someone right away who then went on to send me a quote about 10 minutes later. I accepted and by 8am the next morning Chris came by and installed the new water heater and even improved the current valves and replaced everything. Amazing work. Everything was up and running in less than 2 hours. Once again great team and amazing service. Will definitely recommend moving forward!

  • Review 30 (2023-10-14 - Rating: 5)

    Our hot water heater went out last night and we called around 7pm. Jaime was incredible! Very upfront and honest about our situation and so helpful! I have a big event to go to today and company coming into town for the weekend. Jaime said they had a big job but would make it happen for us. They called in extra help to get their other job done and were here by 10am. Also the best quote we got out of many! Chris and Justin had the replacement done within 30 mins and even went above and beyond by replacing a valve in the piping to make it easier to turn the water off in the future! All three were sooooo friendly and just down right good people. Their warranty on labor is awesome and we will always go to them in the future if anything should arise. Bonus small local and veteran owned! We could ask for a better experience!

  • Review 31 (2024-06-05 - Rating: 5)

    Our hot water heater broke on a Sunday afternoon, and Doug, the owner, personally answered the phone and walked me through all my different options. The next morning he came out himself and came up with a plan to get things fixed, and his crew was able to do it later that day. Very highly recommended.

  • Review 32 (2023-11-07 - Rating: 5)

    Hands down the best Hot water company I have ever dealt with. If you are you looking for an honest professional to service your home, look no further. You will not be disappointed. Getting estimates has always been a hassle for me until I found this company. Thank you!

  • Review 33 (2023-05-11 - Rating: 5)

    I cannot say enough good things about this business. Ive used them twice several years apart (Doug and Chris have come out) and they are consistently great. Their estimate/billing system is easy to handle online, their techs are incredibly knowledgeable, professional, and responsive. Both cases I was back in business the same day. Absolute MVPs when you wake up and your shower is cold.

  • Review 34 (2022-12-12 - Rating: 5)

    Chris and Doug were incredibly professional, thoughtful and helpful. In addition- there was no pressure to upsell me on anything!! While they were able to diagnose and fix a small problem now- I will DEFINITELY call them when itā€™s time to replace my water heater!

  • Review 35 (2023-06-29 - Rating: 5)

    What a great company! They were courteous, professional, and timely. I would use them again and cant say enough about them. They fit me in quickly and did a wonderful job. Thank you so much for such great work! Mine was just a repair but if I need anything in the future I know who to call. Honest, nice, and dependable couldnt ask for a better experience.

  • Review 36 (2020-04-30 - Rating: 5)

    Doug Grant was very pleasant to talk to when I made initial contact with him. He promptly sent me an estimate which was very easy to approve. Paying for it was also very easy to do online. But the best part was the product and the excellent workmanship that his employee Justin did on the installation. Very neat and high quality work and I highly recommend this company for your water heater needs. Thanks again Doug!

  • Review 37 (2023-10-13 - Rating: 5)

    This team is wonderful! When a home appliance breaks and needs repair its overwhelming, this team made it so easy for me. They answered questions they helped me find the information I needed to solve the problem and were willing to work with me even when outside factors were getting in the way. From amazing customer service to the kind and efficient technicians I whole heartedly recommend this company.

  • Review 38 (2024-03-13 - Rating: 5)

    These guys did a great job on our Rinnai tankless water heater - they did the major service on it - cleaned it out and flushed out the system - hot water is fast again. We will use them again for any other hot water heating needs.

  • Review 39 (2023-01-26 - Rating: 5)

    If you want a company that stands behind their work then this is the company you want to do business with. We had a water heater installed 5 years ago by Doug at HotCo and the control valve started to leak. The water heater came with a 6 year warranty on parts and labor. I called Doug and he came out within 2 hours of my call and replaced the valve under warranty at no cost. It is rare to find a company that handles a warranty issue with the same urgency they handle new business. Great experience!!

  • Review 40 (2020-09-06 - Rating: 5)

    An amazing experience from start to finish, which can be a rare experience when working with the trades. Our old water heater had finally had enough and started leaking into our house. Doug came out on a weekend (no service charge). He is so knowledgeable, and able to explain everything in easy to understand terms. He explained our options for different types of replacement water heaters. He didnt try to push one type or one brand. He really went out of his way to explain how they work, and the pros and cons of each. We chose a tankless unit. First thing Monday morning, Doug picked up the unit and was at our house by 9. He said it should take 5 hours, and it only took him 3. It works perfectly. Doug is smart, experienced, very personable but completely professional. And a real nice guy. We are happy to have found him and will recommend him to anyone who asks for a referral.

  • Review 41 (2024-03-27 - Rating: 5)

    Hot Co Water Heater Company was amazing from start to finish. Extremely helpful from the first call to the technician who installed the water heater. I would recommend them to everyone!

  • Review 42 (2017-11-08 - Rating: 5)

    Doug was extremely personable and straightforward with his advice. He was able to come by and diagnose the problem very quickly, then presented me with several solutions. I never felt pressured to make a decision. Doug did great work replacing my water heater, and Ill be recommending this company to anyone wholl listen. Great experience, customer service and fair pricing.

  • Review 43 (2019-10-29 - Rating: 5)

    What a wonderful experience. Doug is super knowledgeable, incredibly helpful, takes the time to explain, was patient while we worked through our options and home warranty issues, and was professional and efficient. I truly appreciate the way he fully explained and prepared me for every step but at the same time, didnā€™t over explain or talk down to me, the water heater illiterate. Youā€™re not gonna find a better deal (we got many estimates) We highly recommend this company, and if youā€™re on the fence about tankless, we say go for it. Itā€™s magical.

  • Review 44 (2024-04-26 - Rating: 5)

    Hotco was great. Got us in quickly and fixed the problem. The repairman was knowledgable, friendly and polite. They didnā€™t try to over sell us. We appreciated their honesty and would highly recommend them.

  • Review 45 (2023-05-02 - Rating: 5)

    This company is amazing! The technician Chris Throckmorton was very knowledgeable and friendly. He was able to replace the broken part on my water heater quickly and at a great price. I will definitely be using them in the future. Thanks Chris!

  • Review 46 (2024-03-15 - Rating: 5)

    Great service at a reasonable price! Mat came out the same day we had an issue and did a great job installing our new water heater.

  • Review 47 (2019-05-20 - Rating: 5)

    All I can say to anyone looking for a replacement for their hot water tank: it worked for me and Id do it again!Doug(owner) answered his phone at 8:00 am Monday and replaced my hot water heater later that day. I greatly appreciated it as I noticed it leaking late Sunday evening. I showed him pictures and he gave me an estimate. Justin(tech) came by early afternoon and did a great job installing it. I really cant say enough about their fair prices(exactly as quoted) and prompt service.

  • Review 48 (2022-11-30 - Rating: 5)

    These guys are great, called at 7pm after we noticed our hot water tank kicked out and within an hour had an appointment scheduled for next day replacement. Very responsive and high quality work. Highly recommend.

  • Review 49 (2020-11-14 - Rating: 5)

    Doug and Justin are amazing, found water on garage floor, 17 year old water heater was leaking, called Doug, sent photos, within 5 minutes he was back with an estimate for exact replacement. Justin arrived in less then 2 hours, complete workshop on wheels with new water heater. Justin is a master plumber and engineering genius. Fast, efficient, safe service had us back up in less then 2 hours. I highly recommend the Hot Water Heater Company. Doug & Justin are great, fast, responsive, quality work and excellent product at a good price. The best!

  • Review 50 (2022-02-21 - Rating: 5)

    Called for an estimate and had a new water heater installed four hours later. Doug is very responsive and was easy to deal with. Justin came out to do the install, arrived early and was extremely professional. I am very happy with the price and the service was excellent. Will use them again.

  • Review 51 (2023-09-12 - Rating: 5)

    HOTCO is a great company with a team of professionals that made the process seamless from start to finish! Quick quote and fantastic communication from start to finish. Tech (Chris) arrived when promised and finished the install quickly and then ensured that any questions we had were answered. Work area was clean with floors and walls protected even with a difficult install in a hallway closet. Honestly, not even sure how he did the swap in such a tight place but he did!. Highly recommend HOTCO!

  • Review 52 (2023-05-31 - Rating: 5)

    Old water heater broke on Friday at 4:30. Chris picked up phone on Friday at 5:30, while at his daughterā€™s sports event.Came over Saturday morning to evaluate and give price quote for my different options.. Answered all questions, a pleasure to do business with at a fair price. Monday morning installed. I wish everything went as smooth as this. Very happy with his work.

  • Review 53 (2024-10-17 - Rating: 5)

    Courtesy, professional, good value, lifetime service warranty and gives a military discount

  • Review 54 (2022-09-24 - Rating: 5)

    We found our water heater tank leaking on Friday am. Called few companies around for quotes. Dougā€™s was by far most reasonable quote with quality brand replacement and parts, permits.Fast response:Next day in the morning, David started working on the water heater replacement.Highly recommend!

  • Review 55 (2023-03-14 - Rating: 5)

    HotCo is awesome! Bonney plumbing quoted us almost $8,000 for the installation and purchase of a new water heater, and a vent through the roof. HotCo charged us $2,975.00 for the same job!! Doug, Chris, and Justin came and completed the entire job beautifully in a few hours! They did the most beautiful, professional job. Their work is impeccable! Call HotCo before calling anybody and I guarantee you that you will never give any other company your business again! Justin, Chris, and Doug are experts in this field and their work shows it!!! 10 stars for HotCo!!!!!!!!!!!

  • Review 56 (2019-03-04 - Rating: 5)

    Doug and his staff (Justin) sure know how to provide excellent customer service. Our water heater failed last night (Saturday) and was completely out of service. Water leaking everywhere. I called one company that claimed they provide 24/7 service. The earliest they could get someone out to look at my situation and provide an estimate would be the following Monday afternoon.But then we found The Hot Water Heater Co. I called the main number and it went to Dougā€™s cell phone. He answered immediately on a Sunday morning. I was impressed. With a few text messages exchanged he provided options and quotes within minutes. By mid afternoon we had a new water heater installed. Outstanding service and excellent workmanship! Thank you Doug!

  • Review 57 (2023-07-10 - Rating: 5)

    Chris was our hero. He explained how he going to fix the valve and showed us the process. Also, found a leak in the supply line and fixed that! Chris pointed out possible areas that could go out and how easy a repair it is. He did that so we could not upsold a new water heater by other not ad ethical companies. Wonderful service. I will recommend Hotco to all.

  • Review 58 (2016-11-27 - Rating: 5)

    I called on a Friday night because my hot water heater quit. Doug contacted me right away and provided me with a bid within 3 hrs. He actually came out on a Sunday which I thought was great. His work was very professional and clean. The price was fair. I would recommend his company to everyone. Thanks Doug for a job well done.

  • Review 59 (2021-12-09 - Rating: 5)

    Doug was able to respond the same day to replace my broken water heater. His work is very detailed and he was very knowledgeable about our system. We are very happy with the service.

  • Review 60 (2023-09-22 - Rating: 5)

    Very impressed with my service! Itā€™s hard choosing local businesses to service your homes needs. I called at 8:30am, 9:30am they were at my home and shortly after Iā€™m ready to take a warm shower again which will never be taken for granted. Cold baths have their place but Iā€™m not built for Cold showers. :)

  • Review 61 (2023-02-03 - Rating: 5)

    Doug with The Hot Water Heater Co. is a real professional. He 100% knows the mechanics of what was wrong with our water heater, and his advice has been spot on. He is so responsive over the phone and text. Looking forward to using his as a resource again in the future!!!

  • Review 62 (2018-07-01 - Rating: 5)

    Our 12-year old water heater started leaking and we thought it was going to be time for a replacement. Doug was very responsive and answered all of our questions. His extensive experience and common sense advice are invaluable. He came out on a Sunday, prepared to replace the heater, but checked things out first and ended replacing a valve instead. So straightforward and honest, just an awesome experience!

  • Review 63 (2020-06-30 - Rating: 5)

    Called them on a Thursday and had a quote from Douglas within the hour. Shopped around but this was the best deal, and once I approved the quote I was scheduled immediately. Justin did a fantastic install for us in two hours (including leaky valve replacement) and the area was cleaner when he left than when he arrived. No one wants to spend money on a water heater, but The Hot Water Heater Co. made the process as painless, efficient and value-sensitive as possible. Thanks to Douglas and Justin for a job well done!

  • Review 64 (2019-11-14 - Rating: 5)

    Best service Ive had in a LONG time. Doug is the MAN! If you need a new water heater look no further. I made the mistake and called one of the big guys 1st. After a crazy quote from them, I did more research and found Doug and The Hot Water Company. Doug was able to give me a quote with some texted pictures of the old unit. A few hours later, Justin was at my house ready for the install with my new heather. Justin was friendly, fast and did an amazing job. He was kind enough to answer all of my question and educate me on the new unit. Even after the job was done, Doug called to make sure I was 100% happy with everything, Who does this anymore? So amazing. If I could give 10 stars I would. Hands down the best company to have service your water heating needs.

  • Review 65 (2020-01-19 - Rating: 5)

    My experience with this company was excellent. Doug was friendly, knowledgeable and thourough.He explained what he was doing and how the system will work and what to do if I had any problems (Mostly call him.) Also, his price for work and equipment seemed fair. Iā€™ve had lots of home repairs and installations done at my home over the last 35 years; this company is one of the very best.

  • Review 66 (2022-12-27 - Rating: 5)

    Chris did a wonderful job replacing my old hot water heater. Very courteous, gave me options, knowledgeable, and worked quickly. Even before I called Hot Water Heater Company, I had a recommendation from my handyman, and a neighbor. 5 Stars from me!

  • Review 67 (2023-05-06 - Rating: 5)

    I am sooo impressed with this company...they are the real deal. Water heater went out totally unexpected...I called Chris and he had a quote and got it fixed same day! Amazing...I cant say enough good things...Chris did a great job was super professional, was how a company should treat people. Thank you thank you!! I am going to be referring to everyone.

  • Review 68 (2016-11-28 - Rating: 5)

    Doug came to our home to repair a plumbing issue and it was immediately apparent that he was knowledgeable, had excellent communication skills, and had the kind of work ethic that provides value to his customers. After he finished making the repairs he wanted to test the lines to make sure no debris were affecting the lines and in the process he discovered that one of our electric water heaters (for a separate guest cottage) had a serious short. If he had not been so thorough the problem with the water heater (which was under the roof and required extra effort to get to) would have gone undetected and would have caused sparks quite possibly causing a very damaging fire! We hired Doug to replace the small water heater and, because we were so impressed with his service, also had him replace our main water heater. Since acquiring solar panels, we wanted to change our existing propane water heater to electric which required Doug to also install an electrical connection to our circuit panel. Doug arrived on time and installed the new units with exceptional service. Working with him was very easy and pleasant and we truly appreciated his high degree of professionalism. After several months we can say the new units are working flawlessly. I can heartily recommend Doug for any water heater repair or replacement needs you may have.

  • Review 69 (2020-01-15 - Rating: 5)

    Doug and Justin were quick, courteous, and professional. My water heater pilot light stopped working later in the evening so I called The Hot Water Heater Company, sent an image of my water heater, and received an estimate within minutes. The Hot Water Heater Company was out to my house the very next day to fix my water heater. The process was quick, easy, and came at a fair price.

  • Review 70 (2020-01-18 - Rating: 5)

    Based on my experience I highly recommend this company for courtesy, professionalism and expertise.When our very large hot water heater was discovered leaking all over our garage I did a search on line...looking for positive reviews on companies close to my area. The Hot Water Heater Company passed the first test.The courtesy and care on the first phone call, which took place on a Saturday morning...the worst time for any business, was impressive. They recorded all my information on the heater itself and called me back later to inform me it couldnt be taken care of until Monday. I understood the weekend presented a problem, in locating the appropriate, rather large tank, and just rolled with it. In all probability we would need a new tank after 15 years of faithful service. (I was later informed they often dont last more than about 10 years)So, we turned off our heater and continued to operate with cold water...which wasnt an awful challenge...although NO COLD SHOWERS!The service man showed up promptly Monday morning. Off and on I would check his progress and was curious about many things which he graciously explained. Our installer was very personable, patient and knowledgeable...always taking a moment to explain required new additions, how the tank works at its best and basically everything any homeowner really needs to know about a hot water heater. Compared to our old heater, the new tank offered many required changes and within a few hours I said goodbye to our old tank, and the very pleasant young man who installed it, and, I was able to actually remove the water from our garage and get on with our ordinary life.It has been humming along this past week since its installation.One of the things I always appreciate when working with a company re: a problem often considered to be in a mans wheelhouse, was the respectful and courteous attitude toward my questions and concerns as well as the friendliness of our installer.I highly recommend this company if you need a hot water heater and if you like your questions answered.L. ThompsonMeadow Vista

  • Review 71 (2017-07-16 - Rating: 5)

    I got Dougs name from Home Advisors and I am more than pleased with his service. He came to my home and reviewed all options with me. At that time I was just interested in the various products as I know my Heater was likely to fail soon as it was nearly 14 years old. Well, I finally got a leak and called Doug. He offered to install on either a Saturday or Sunday (which is really nice for those who work during the week or have weekly commitments). He was on time with the product we discussed and finished in less than 3 hours. I will be passing his card out to my friends and family in the area.

  • Review 72 (2018-01-03 - Rating: 5)

    We had our water heater replaced by The Hot Water Heater Company. Doug was honest, professional, responsive, personable and experienced. He was thorough in the many questions I had as this was our first time having our water heater replaced. I have nothing but good things to say about him and would refer him to anyone that may have issues with their water heater. Top notch work!

  • Review 73 (2022-09-29 - Rating: 5)

    I absolutely, hands down recommend The Hot Water Heater Company to anyone needing hot water heater repair or replacement. The owner came out and was very professional and personable. He got me out of a pinch. Pilot light wouldnā€™t stay lit, and needed a new thermal coupler. While my warranty company was slow to respond and didnā€™t have necessary parts in stock, THWHC had the parts needed on the truck. Within just a few hours of calling, I had my problem resolved. He didnā€™t try to push purchasing a new hot water heater, while another company I called wouldnā€™t even offer repair and forced purchasing a new one. When I am ready to replace, Iā€™m calling THWHC, as the quote I was given for replacement beat out the other company by 400-500 dollars. There are still honest people and companies out there. And when you find one, you better hold on to them and refer others. So, thatā€™s what Iā€™m doing. Very impressed!

  • Review 74 (2022-06-28 - Rating: 5)

    One of the best Hot Water Heater Companies in the area!1st call: This company came out and replace my in-laws water heater within a couple hours of calling and getting a retired couple back into their daily lives. His pricing and techs were outstanding.2nd call: Doug showed up and reviewed the knocking in my water heater and did everything he thought would work to stop the banging. After draining the tank and reviewing the water coming out, he believed it was a problem that would rectify itself and filled it back up and reset everything. He told me he would not charge me for his limited time on site and I told him as a business owner I know his time is more valuable that most and again he refused and asked for a review.I will refer all customers, friends, family, and anyone who will listen to this company.

  • Review 75 (2019-02-28 - Rating: 5)

    Doug provided friendly, professional, same-day service and quickly installed a new water heater to replace our broken one. His price was very reasonable and he was SUPER easy to work with. I would definitely recommend him to friends and family.

  • Review 76 (2024-11-18 - Rating: 5)

    Quick response and friendly staff helped replace our leaking water heater

  • Review 77 (2019-12-08 - Rating: 5)

    Called first thing Sunday morning after my water heater failed Saturday. Doug answered right away and gave me a quick price estimate over the phone and by email. I supplied the new water heater because it was under warranty. Justin showed up ahead of schedule...again on a Sunday and had the new heater up and running in less than two hours! We are very thankful The Hot Water Heater Company. Theyā€™ve earned my business for life.

  • Review 78 (2023-04-17 - Rating: 5)

    I call on Sunday for water heater service for Monday. Justin Schmitz, arrived at 11 a.m., diagnosed and completed repair within 30 minutes. We will use Justin again and definitely recommend him.

  • Review 79 (2023-04-24 - Rating: 5)

    These guys are fantastic, I had a heater go out called them up, two and a half hours later it was fixed.Excellent service, fast, polite, and easy to communicate with. I cannot recommend enough.

  • Review 80 (2023-10-25 - Rating: 5)

    Our ancient water heater died on Thursday morning. I called Doug and one other outfit. Doug responded instantly and followed up 5 minutes after that with estimates for 2 different kinds of water heaters. His bid for installation of the tankless model was 50% lower than the other guy. An hour later Doug arrived at my house to walk me through the details. It all sounded great, so I approved the estimate. He and Dave showed up at exactly 9:00 the next morning, as promised. By 12:30 we were able to shower again! These guys are totally service oriented and I recommend them in the highest terms possible.

  • Review 81 (2020-08-03 - Rating: 5)

    Doug was there for me when my hot water heater went out today. He came out and replaced it in just a couple of hours. Fixed some issues that were from when it was originally put in. Went over everything with me. Completely recommend his company, very fair and great value.

  • Review 82 (2020-01-15 - Rating: 5)

    Doug was amazing! I submitted a request for a quote super early in the morning; not only did I hear back within minutes, but was able to schedule an appt that same day! Doug was very professional and did a fabulous job. Would highly recommend!

  • Review 83 (2018-12-20 - Rating: 5)

    In an age where customer service is falling by the wayside This company proves there are good honest people who care about people and go the extra mile to help. I called Doug to do service on my unit He saved me tons of money and actually walked me through it myself because he couldnā€™t get out to my area. He left me his number to text or call anytime and he really meant it!!! He made recommendations always returned texts n calls was courteous n professional and just a cool guy!!! Being a business owner I really appreciate his professionalism and will recommend him n use again!!Thanks Doug

  • Review 84 (2018-02-17 - Rating: 5)

    When we were remodeling our bathroom, we inquired about a new hot water heater. With a family that includes 4 girls, we were running out of hot water reguarly and it took over 3 minutes for hot water to reach our bathroom fixtures. Doug, the company owner, suggested a new hot water heater with a recirculating system to fix our issues. After we agreed and scheduled the job, he was professional, knowledgeable and polite. He was on time and finished the whole project in a few hours and he had all the parts on his work van. My wife and daughters are all so happy that we can turn on a faucet anywhere in the house and have instant hot water that never runs out. Itā€™s really one of the best upgrades weā€™ve done to our home. We canā€™t believe we went so long without it and and we are really glad we found Doug.

  • Review 85 (2022-12-16 - Rating: 5)

    Doug spent the better part of yesterday installing our new instant hot water heating system by Rinnai to replace an 80 gal.electric hot water heater. We now have a adequate source of hot water when the power goes off and still have an additional 5KW available from our generator for more routine power requirements. Great job done and very easy and cooperative to work with.

  • Review 86 (2021-12-18 - Rating: 5)

    This company is a life saver! My hot water heater started flooding on Friday. Itā€™s a week before Christmas. Doug came out that day and assessed my problem. I knew it was time to replace it since itā€™s 19 years old. Dave came out Saturday morning at 9am and installed the new one. He was right on time and did a fantastic job! Heā€™s very friendly and professional. I highly recommend this company and Dave and Doug!

  • Review 87 (2020-05-09 - Rating: 5)

    Doug was awesome, gave an extremely fair price. Free estimates and no fee service call. His quotes we by far the lowest and he only sold what I needed. He did not try to up sell me anything or say I needed to replace the whole water heater.

  • Review 88 (2021-12-23 - Rating: 5)

    I donā€™t normally write reviews but felt I wanted to this time because of the great service I received from Doug the owner and Justin the technician. I had to replace my old hot water heater after I discovered it was leaking and stopped working. I called up Doug very late in the day and he took the time to look at photos of my current water heater and noticed that my old water heater was placed in a very tight alcove that would make removal and installation more difficult. He did not hesitate to take on the job and also quoted me a very fair price and told me he could have it replaced the very next day. Justin and Doug came as promised and removed my old water heater without problems and installed a new ā€œskinnyā€ water heater thatā€™s working great! Justin also got my old recirculation pump working again after figuring out it was originally placed in the wrong orientation and reinstalling it correctly. Thank you so much Doug and Justin for your prompt service, honesty, and professionalism!

  • Review 89 (2022-02-07 - Rating: 5)

    I called The Hot Water Heater Company to help with a leaking water heater. Doug was kind, answered all my questions, and after we agreed, he had someone out within an hour. Our tech, Justin was polite, efficient, and had the old one out and new one installed within two hours. Incredible service!

  • Review 90 (2023-10-24 - Rating: 5)

    We went tankless as Doug took the time to go over the pros and cons, in great detail, allowing the time it takes to make an informed confident decision, I was ammazed at how quickley the entire process was accomplished, Dave and Justin are the A team, friendly and efficient. The work area was left cleaner than when they arrived. I can highly reccomend Doug and his crew.

  • Review 91 (2019-04-12 - Rating: 5)

    Very professional, knowledgeable and above average quality in workmanship. Our water heater suddenly stopped working after fifteen years of use. After spending most my Sunday getting quotes The Hot Water Heater Company had a new one installed in the next day and passed City inspection with flying colors. They are honest, trustworthy and answered the many questions I unloaded on them. Very very affordable compared to the other quotes. The Company & Staff getso an overall A+ ā˜†ā˜†ā˜†ā˜†ā˜†Thank you for making our emergency a less stressful experience, Bill & Denise

  • Review 92 (2020-10-26 - Rating: 5)

    Water heater pilot light wasnt relighting on a Sunday morning and Doug picked up, identified the likely problem over the phone and texts, provided an estimate a few minutes later, and was to our home a few hours later to replace the faulty part. Prompt, easy to work with and very professional. Highly recommended.

  • Review 93 (2022-12-26 - Rating: 5)

    Very professional and prompt. Water heater wasnā€™t working and they completed everything in less the 2?hours. Great job from the service tech. Definitely going to recommend to my friends and family.

  • Review 94 (2021-07-02 - Rating: 5)

    So glad I called Doug at the Hot Water Heater Company! He came out to address our leaking direct vent hot water heater and we decided to upgrade to a tankless. His crew was out the very next day and knocked out the install in only 6 hours! We couldnt be more impressed by his knowledge and professionalism, excellent price compared to other quotes as well. Would highly recommend!

  • Review 95 (2022-07-26 - Rating: 5)

    Doug was fantastic!! He came out the same day I called and went above and beyond for me. Heā€™s honest and trustworthy looking out for his customers. Iā€™ll definitely call him when itā€™s time to replace my water heater. Thank you Doug!

  • Review 96 (2022-09-19 - Rating: 5)

    My family is super pleased with the way this business does business. Doug and his team were super responsive when our hot water stopped working. From the time we initiated contact until the time the job was done it was roughly 3 hours in total. We appreciate this company and I relied on the reviews on Google to choose them for service.

  • Review 97 (2022-07-15 - Rating: 5)

    5 stars! Everyone at this company is really nice and super knowledgeable! The prices are fair. Our technician, David, arrived on time and was super fast! We are greatly appreciative of his work and this awesome company! Will definitely use them for all our water heater/plumbing needs! Cheers to no more cold showers!

  • Review 98 (2024-10-31 - Rating: 5)

    Quick, painless and professional hot water heater install. Out with the old and in with the new. They showed up when they said they would and did what they said theyā€™d do. No BS these guys are good at what they do with no fluff. My pleasure doing business with you.

  • Review 99 (2021-10-12 - Rating: 5)

    Doug, the owner, from The Hot Water Heater Company was outstanding!!! I cant thank him enough. I had a critical situation with our hot water heater today and Doug immediately responded to my call and I explained the issues that we were experiencing. He informed me to text over our model and serial number, so he could research it and that he would respond back. Doug called back us right away and provided me with some great information in order to fix our hot water heater. I cant thank Doug enough he was great and I highly recommend him for your hot water heater repair or needs. Thank you Doug!!!

  • Review 100 (2021-08-26 - Rating: 5)

    Doug was very responsive and informative and able to give me a reasonable quote on a new water heater over the phone. David was very prompt and eager to do a great job on the installation and explained all the steps in the process. Very professional and reasonably priced with a good product. I am very pleased with my experience.

  • Review 101 (2016-11-30 - Rating: 5)

    I can not begin to recommend Doug highly enough! He has now done several projects for us from window and fencing installation to bathroom renovation. He is smart, professional, neat, prompt, and really personalizes everything he does, never settling for less than perfect, even when we had a time crunch and needed a job done right away. Doug really goes above and beyond and listens to what the customer wants while at the same time having unique and creative ideas.

  • Review 102 (2022-05-07 - Rating: 5)

    I cant thank Doug and David enough for their kindness and generosity in resolving my water heater issue. When I couldnt get my pilot light relit, Doug took my call (despite being on holiday) and helped diagnose theĀ problem. He let me know that the issue might be due to a part that was subject to a product recall. Note that instead of simply offering to send someone from The Hot Water Heater Company to fix the heater with their own parts and labor, he told me that I should first contact the manufacturer to see if they would fix it for free. After being told by a representative of the manufacturer that my particular situation didnt meet the criteria of the recall, I called Doug again and he scheduled David to come out within 1 1/2 hours.Ā  After testing out my heater and its components, David quickly diagnosed the issue, and let me know that the manufacturerĀ indeed should be responsible for fixing the failed components.Ā  Again, rather than charging me upwards of $600 to fix the heater themselves, they looked out for my best interests. I called the manufacturer again, and after explaining what David described to me, they finally agreed to send a 3rd-party repair service to come out and fix the issue.Ā  At that point, David was under no obligation to help, but despite this he generously installed temporary replacement parts so that Id have hot water over the weekend until the 3rd-party was able to come out and fix the heater. What a refreshingly honest and fair company.

  • Review 103 (2019-06-19 - Rating: 5)

    Very FAST Service when an emergency repair was needed at my home. Doug was great explaining the issue and solution when our water heater started leaking. Went over options (ie tank, hybrid, tankless) in detail to answer questions. Great price, beat everyone elses quote. Justin the installer was great to work with, fast and accomodated my request for a small adjustment near the end with no issue. I would defintely recommend The Hot Water Heater Company to anyone that needs the work.

  • Review 104 (2021-07-18 - Rating: 5)

    From the moment i placed my original phone call i knew i called the right place. It was a hot Sunday afternoon and i was anxious about the small flood in the garage. Doug assured me that all he needed was a couple of photos and he could send me an estimate. A few minutes later i had a very reasonable estimate and David arrived within an hour or so with my replacement hot water heater. In another 2 hours David had the entire system replaced and and the final bill was exactly the same as the estimate. David is wonderful: professional, personable, and friendly. I could not be happier with this company and would recommend them to everyone! What a joy to be have the worry wiped away so quickly and painlessly! Thank you David and Doug! You guys are just the best!!

  • Review 105 (2022-03-08 - Rating: 5)

    Like most of the other reviews here, our water heater wouldnt heat up water, and I needed someone to heed my call for help. So, I went to Yelp and asked for a quote from several companies. One actually responded and actually referred me to Doug. We spoke this morning (Sunday) and I explained to him what was already trouble shooted (thermopile replaced but problem persisted). He already knew the problem. It was the gas valve. Lucky for me, he had the part so he came right over within an hour and performed the work quickly and efficiently. (Did I mention it was a Sunday?) Alls great now and we finally have hot water again. Couldnt be happier. Definitely recommend!

  • Review 106 (2016-11-27 - Rating: 5)

    Doug, the company owner, was great to work with -- he is easy going, super responsive, and has a very high attention to detail. He is also very clean, he will respect your house and not track dirt around and he will clean up after himself. I would highly recommend his services to anyone who wants the work done right the first time.

  • Review 107 (2021-07-01 - Rating: 5)

    There is no need to look for anyone else for the replacement of your water heater.I called Doug at 9:00 am and by 2:30 pm I had my water heater replaced.David came over to my house and did a fantastic job.The price was $500-1000 less than other companies and no one could have done a better job.Thank you Doug and David!!

  • Review 108 (2022-09-02 - Rating: 5)

    Doug is very knowledgeable about different types of water heaters and takes lots of time to answer questions and educate his clients. He goes above and beyond, and Justin, who works for him, is courteous and hard working! I will recommend this company to anyone I know who needs a new hot water heater or water heater repairs!

  • Review 109 (2022-02-19 - Rating: 5)

    Doug was very professional and nice on the phone. Was able to get my water appointment set up for the next day. David the technician was on time and professional. He was fast and did a very good job. Would recommend everytime!

  • Review 110 (2021-12-16 - Rating: 5)

    Doug answered my call himself, and was able to offer likely scenarios and costs related to my broken water heater. He came out, made the old one work, and talked with the manufacturer of my old water heater. I opted to go ahead and replace this 17 year old heater. David Durham then came out and removed my old water heater, installed a new one, and made several important changes to my piping and support to the water heater that increased the safety, support, and efficiency of my new water heater! It looks great and I know itā€™s safe. David was great to work with!Both Doug and David were very professional, kind, super informative (I learned a lot) and extremely knowledgeable and skilled. That really put my mind at ease. I recommend them highly.

  • Review 111 (2022-05-03 - Rating: 5)

    We had great service from The Hot Water Heater Company. I called on a Sunday and Doug kindly set up an appointment for Monday morning. The service person (Justin) was on time and quickly and efficiently swapped out the old hot water heater for a new one. The experience was great. Thank you Hot Water Heater Company!!

  • Review 112 (2016-11-28 - Rating: 5)

    Doug came to our home on time and prepared. He clearly described all the options and gave us suggestions on how he could solve our problem in the least expensive and best way possible. There were other, more elaborate and expensive ways to do the job but he was watching out for us! He did the job while being pleasant and informative all along the way and we saved money! Thanks Doug Grant and The Hot Water Heater Company!

  • Review 113 (2022-09-02 - Rating: 5)

    Excellent work and responsiveness.would highly recommend Doug and his firm for any water heater work! A genuine pleasure to business with. Fair an competitive rates and great and expedient service.Walt Dill

  • Review 114 (2021-02-26 - Rating: 5)

    Doug, the owner, was very professional and responsive from beginning to end of a very clean job, a new tankless water heater install (replacing an old tank). His quote was detailed and competitive, and most importantly, he went above and beyond by doing a few extra things for me during the install for no extra charge. Its rare and refreshing to see such exceptional service, so I would recommend Doug and his team wholeheartedly to anyone needing a hot water heater. Thank YOU Doug!

  • Review 115 (2024-03-15 - Rating: 5)

    Everything went smoothly. They were prompt and professional. I really appreciated them getting everything done quickly. Customer service was fantastic and the technician was knowledgeable and efficient.

  • Review 116 (2021-07-28 - Rating: 5)

    Not often do I write reviews, or send recommendations. This company is top notch, from the time they pick up the phone until the time the install is completed. Doug explained every option that was available, and did not try and sell us on anything we didnt need, we came to an agreement what would work best for our home. It was installed, old water heater removed and mess cleaned up. Highly Recommended.

  • Review 117 (2023-08-28 - Rating: 5)

    It was Thanksgiving eve. Worst time a water heater could go out. Luckily we were heading out of town the next morning. David and Doug were awesome. They answered the phone that night, explained my options, and then committed to being there on Black Friday to knock out the install of a new unit. These guys are professional, courteous, and experts.Update - Justin and a team member came out to do a system flush. Same great service. Glad I went with them the first go around.

  • Review 118 (2022-09-24 - Rating: 5)

    I called three places for a water heater installation and hot water heater company gave the best deal. They were fast at responding both to calls and texts and were able to install it the same day. They even have a lifetime repair warranty on it so I never have to worry about not having hot water again.

  • Review 119 (2021-12-17 - Rating: 5)

    After getting a quote that seemed a little high from another company, we called Doug at Hot Water Heater. Glad we did! Appreciate the prompt response, reasonable estimates, in depth knowledge and expertise! David did an excellent job installing our water heater and water pressure regulator! Heā€™s obviously a PRO! We are completely satisfied with the whole process and the outstanding service.

  • Review 120 (2019-06-19 - Rating: 5)

    Doug installed a Rinnai tankless with recirc for our home and did a great job. His quote was very competitive with the two other individual plumbers I received quotes from. I chose Doug to do our job because his quote was itemized and he gave me a quote for both tankless and traditional right on the spotā€”the other quotes I received from other contractors were slightly cheaper but not itemized so I was concerned of ā€œoh thatā€™s extraā€ charges once the job started. When Doug did the job he installed exactly what was quoted, no extra charges, no surprises. Doug is extremely professional and knowledgeableā€”he answered all my questions, returned phone calls and texts promptly, was on time or called/texted, did exactly what he said heā€™d do in the quote and the install looks great. Doug is a family man, business owner, veteran, and just a genuine guy. I am sure he will stand behind his workmanship and the products he installs. Pick Doug, you wonā€™t regret it!

  • Review 121 (2021-11-29 - Rating: 5)

    Both Doug and David were very responsive to make sure I was taken care of when my water heater had a leak while I was out of town. Doug was in the middle of traveling and still returned my message and David took time out of his Thanksgiving day to make the fix. So appreciative and will definitely call them for any future fixes and/or replacements.

  • Review 122 (2021-08-17 - Rating: 5)

    EXCELLENT service. Extremely knowledgeable, professional and dependable.There was a leak underneath my kitchen sink. In addition, I was hearing a constant beep that I was unable to locate.I contacted two services to help me, but they did not have the staff to help me that day. I contacted Doug at The Hot Water Co. immediately. HELPā€¦that beep was driving me crazy!!!!!He sent Justin to assess my problemsā€¦the beep and the leak. Justin was there for just about two minutes and located both problems just that fast.Justin could not help repair the leak (not his area of expertise) so he suggested I contact Doug to help me find someone and he did. FAST!!!! I had to order a new kitchen faucet and the person he referred me to will be able to assist me when the faucet arrives.Thank you very much Justin!!!Thank you Doug. You have come through twice and I have not been dissatisfied with your service.If you have a problem and donā€™t know who to turn to for immediate assistance, call Doug at The Hot Water Heater Co. If he canā€™t help youā€¦heā€™ll find someone that can.Thank you so very much Dougā€¦.and you, too, Justin.You guys are AWESOME!!!!

  • Review 123 (2021-08-13 - Rating: 5)

    I can not say enough good things about The Hot Water Heater Company. They were kind on the phone when I first called with my water heater problems. Doug trouble-shooted a bit on the phone and we concluded a replacement would be necessary. We were able to get an appointment set quickly and they arrived promptly for the appointment window. We ran into more trouble than anticipated with the install, but they were so helpful in getting our electrical issues resolved also. Hopefully we wonā€™t need another new water heater anytime soon, but if we did I wouldnā€™t hesitate to return to The Hot Water Heater Company.

  • Review 124 (2022-08-18 - Rating: 5)

    After having another company come in and basically duck tape my hot water heater vent together I decided to call another company. These guys were here within a few hours to make the repair. They are very professional and kind and provide quality work for a great price! Id recommend them to anyone

  • Review 125 (2024-03-25 - Rating: 5)

    Matt and Azby from hotco were great!! Professional, quick and did great work!Hotco was really easy to work with and super responsive, highly recommend

  • Review 126 (2023-01-01 - Rating: 5)

    Amazing service these men went above and beyond when I needed to get my sister down the stairs for surgery as they were working next to our apartment door , they also helped me get inside and past a huge water heater when I forgot an important item they were kind and caring and professional and went way above the call of duty even sitting with my child on the stairs so I could get past the heater on the stairs . Incredible service and compassion you are all amazing thank you so much . I dont have the words to express my gratitude

  • Review 127 (2022-03-01 - Rating: 5)

    It is so challenging to find someone who is honest, reliable, fair, on-time and professional. Doug and the team at The Hot Water Heater Company do not disappoint, They are everything you want as a customer. We searched for quite some time and took a chance based upon the great reviews. Upon meeting Doug, it was an obvious choice. They are thorough, friendly, and understand the needs and concerns of the customer. Choose The Hot Water Heater Company for your water heater needs. You will not be disappointed.

  • Review 128 (2022-05-05 - Rating: 5)

    We had a hot water heater acting up. We called and had a technician out the same day. They were able to fix the problem, but after we talked it thru we decided to replace our heater with a tankless. We are so happy with the service and promptness! And our new tankless water heater!!

  • Review 129 (2022-08-04 - Rating: 5)

    Arrived on a Saturday 2 hours after i contacted them. Very fair price. Performed added work at no cost when the new heater ended up being larger than the old heater. 10 star service!!!!!

  • Review 130 (2021-08-26 - Rating: 5)

    I came home from work to find my water heater had leaked all over my garage. We called Hot Water Heater Co and had someone at our house within 30 minutes. David was very knowledgable and professional. He assessed the problem and gave an immediate quote that was very fair. He happened to have the size heater we needed in his truck, so began the removal and installation of the new heater right away. I would definitely recommend this company to anyone needing water heater service.

  • Review 131 (2021-07-05 - Rating: 5)

    Doug is such an amazing guy! Called him because our hot water heater unit wasnā€™t working and he answered on a holiday weekend and guided me through it so we were able to get the unit working again. Another company we called told us it would be $385 to fix the unit. Saved us hundreds of dollars and was so nice about it. Will definitely save his business info for the future when we will actually need repairs done and share with all friends and family!

  • Review 132 (2023-05-31 - Rating: 5)

    Professional, reasonably priced, and timely. I couldnā€™t ask for a better company. Very satisfied!

  • Review 133 (2022-08-08 - Rating: 5)

    When our 5 year old tankless water heater began losing reliable hot water and pressure, we contacted the Hot Water Company because of their positive reviews; received a reasonable quote and a prompt inspection. My concern that the water heater was housed in very dark, tight, crowded quarters proved groundless, with Justin first testing functions, cleaning the modules, diagnosing a defective sensor, ordering its replacement and completing the installation - all within 2 business days. The appliance now functions better than new.

  • Review 134 (2021-11-07 - Rating: 5)

    Great thanks to Doug and David for your outstanding customer service and water heater installation at my home. Your professionalism, strong work ethics, and first time right had passed the City of Folsom inspection as the installation was done in compliance with the state building codes and local ordinances. Thank you for working above and beyond in delivering the quality works required for the water heater installation. You have made a difference!

  • Review 135 (2024-12-18 - Rating: 5)

    Very responsive and professional. Highly recommended this company.

  • Review 136 (2021-11-03 - Rating: 5)

    Douglas Grant was so,so helpful. I called him at 2pm with a wet garage floor due to my 15 year old water heater failing. By 6pm I had a brand new tankless water heater INSTALLED! Douglas was incredibly responsive , thorough and extremely nice. I am so happy I supported him instead of a big box store. I received local care and backing. You should call Douglas if you need a new water heater. He will take very good care of you!!

  • Review 137 (2017-11-27 - Rating: 5)

    Doug installed a tankless hot water heater for me, which greatly simplified our hot water system (it previously based on two 40 gallon tanks). I can tell that he cares about doing high-quality work; Im happy with the result, and wouldnt hesitate to hire him again!

  • Review 138 (2019-10-29 - Rating: 5)

    After calling a few plumbers in the Rocklin area to help repair my troublesome brand of water heater, several recommended I call Doug at The Hot Water Heating Company. Despite being busy that day, he made time to offer estimates both for repair and replacement, and was able to make it out the same day to look at my unit. The price and service were fair and prompt and now I have hot water again! Definitely recommend this company to anyone in need of hot water heater repair, especially if you have a unit that doubles as a heat source for your HVAC system.

  • Review 139 (2024-11-04 - Rating: 5)

    Azby was the tech that visited. Very professional and knowledgeable. I will definitely use HOTCO for water heater services again.

  • Review 140 (2023-06-20 - Rating: 5)

    Work was done quickly and with no problems; techs (Justin; didnt catch the other guys name) were great guys. Would definitely use this company again.

  • Review 141 (2020-05-07 - Rating: 5)

    Doug and the team are the Best. They were here when they said they would be and was very professional at working with me on the decision to go with the Tankless water heater. I will always call them first if I need something done. Thank you for the Great work and your knowledge....Mike Drennon

  • Review 142 (2019-11-09 - Rating: 5)

    Doug was honest and did not inflate the price because of the SMUD rebate. He was upfront, explained everything, was on time and did fantastic work! I can not give a higher recommendation than Doug at The Hot Water Heater Company!!

  • Review 143 (2018-08-18 - Rating: 5)

    We are very pleased with the service we received from the hot water heater company. Doug arrived on time and was very professional, courteous and very thorough. I definitely would recommend this company to anyone with water heater problem. Great job šŸ‘

  • Review 144 (2023-02-25 - Rating: 5)

    Easy to work with. Loved the suggestion to upgrade from 40 gallon to 50 gallon for minimal cost difference. Attentive to needs and details on the job. Really great work!

  • Review 145 (2024-04-09 - Rating: 5)

    Chris was very prompt, professional and courteous. He took the time to explain the new heater and itā€™s different modes.

  • Review 146 (2021-08-14 - Rating: 5)

    David provided fantastic customer service! He was friendly, professional, and very helpful. He was early to our appointment and used that extra time to do prep work. His customer service, expertise and professionalism are top-notch. Highly recommend this company!

  • Review 147 (2023-09-13 - Rating: 5)

    Hotco was excellent! Had a month without hot water and they came in, diagnosed and took care of our tankless water heater within an hour! They were also the third company we dealt with. Donā€™t hesitate, go with Hotco and you will not be disappointed or waste your time & money!

  • Review 148 (2019-03-04 - Rating: 5)

    The Hot Water Heater Company, owner Doug and the super staff (Justin) again provided excellent and professional service while replacing a water heater. Justin is so courteous and knowledgeable he deserves a raise. Once again I will recommend the Hot Water Heater Company.

  • Review 149 (2024-04-29 - Rating: 5)

    FANTASTIC! Honest!!! Didnt try to upscale me. I called they were at my house in 10 mins. Parts on the truck. Highly recommend!

  • Review 150 (2017-07-01 - Rating: 5)

    Had some issues with our water heater, so I contacted the Hot Water Heater Company for help. Doug came out and was very knowledgeable, friendly, and provided quick service. Would definitely recommend!

  • Review 151 (2023-04-08 - Rating: 5)

    Chris from Hotco came out in a day and replaced my water heater . He was friendly, careful and did an awesome job. I highly reccomend.

  • Review 152 (2024-03-08 - Rating: 5)

    Chris did an amazing job helping us with having our water heat faster. He managed to also help me with a side project

  • Review 153 (2022-04-25 - Rating: 5)

    Very responsive (unlike a local Auburn company). David arrived and was very professional in explaining the installation and how long he thought it would take. I would recommend this company and use them again (hopefully, I wont have to).

  • Review 154 (2018-01-26 - Rating: 5)

    I contacted Doug about installing a Navien ultra-efficient tankless water heater to replace my conventional one. He is a certified Navien installer and I was impressed with his extensive product knowledge, fair pricing, honesty, professionalism, and friendly demeanor. On the day of installation, he was punctual and well prepared. The neatness and quality of his installation further demonstrates his high standards, pride, and an uncompromised work ethic. My wife and I are very pleased and satisfied with the results. Our new space saving and efficient tankless water heater is functioning very well and the contemporary design looks amazing.

  • Review 155 (2023-08-25 - Rating: 5)

    I was quite impressed with Justins services. He was knowledgeable and efficient with his work! I will definitely keep his number handy!

  • Review 156 (2022-12-23 - Rating: 5)

    Doug responded right away and came out the next day. He was honest and explained in great detail what the problem was. The next day it was fixed in a timely matter and I was very satisfied.

  • Review 157 (2023-01-28 - Rating: 5)

    Perfect! After having a problem with our water heater, Doug was able to provide a quote immediately and fix the problem that same day.

  • Review 158 (2023-06-07 - Rating: 5)

    Chris was extremely responsible and professional. He showed me how to clean the drain in the future. Greatly appreciate his service.

  • Review 159 (2020-08-06 - Rating: 5)

    I cant say enough about this company. Owner had an opportunity to take advantage of a senior and, instead recommended a free solution. This display of integrity and honesty is appreciated. Not only did you get a customer for life, you also just got a marketing rep too! Thanks and Great Job. It is good sharing the Earth with you!

  • Review 160 (2021-08-19 - Rating: 5)

    David was quick to identify the issue and make the corrections needed to get my water heater back in shape. Plus the warranty they offer is exceptional - Iā€™d refer them to my friends and family

  • Review 161 (2023-10-10 - Rating: 5)

    Great Company. They installed 100 Gallon water heather for my business. highly recommend this company.

  • Review 162 (2021-07-29 - Rating: 5)

    Professional service, took the time to explain every step of my hot water heater replacement. Thanks. Would recommend to all. Prices are fair and warranty on parts are awesome.

  • Review 163 (2024-07-26 - Rating: 5)

    Had the pleasure of meeting Chris today even though the last thing I need is for my water heater to need servicing. He was at my house 2 hours after I called just to see if there was any availability, and walked me through everything he was doing. We have hot water again, and Iā€™d even say I made a new friend today, great guy and solid service. Thank you sir!

  • Review 164 (2023-10-28 - Rating: 5)

    A previous HVAC company told me it would cost $14,000 to get hot water back in my house. All it cost from Hotco was a service charge. Thank you!!!

  • Review 165 (2019-10-17 - Rating: 5)

    Responsive and knowledgeable. Several other plumbers had to bow out of how to fix our commercial water heater. Doesnt go straight to remove and replace, either. Solid business!!

  • Review 166 (2019-07-24 - Rating: 5)

    Doug provided me a quick estimate and turnaround of services. He kept me up to date and was very professional and knowledgeable . I would definitely call him again for any future issues.

  • Review 167 (2022-07-16 - Rating: 5)

    They picked up the phone at 445 on a Friday afternoon and scheduled my repair for 9 am the next day. Repair was completed quickly and we had hot water again. Other companies will give you the run around, but not them.

  • Review 168 (2023-05-23 - Rating: 5)

    Justin and Chris did an awesome job. I wanted to give them a tip ,when I paid the invoice, but I messed up some how!šŸ¤”Sorry guys!

  • Review 169 (2023-03-24 - Rating: 5)

    Chris and Justin were amazing to work with. Super knowledgeable, responsive, and showed real care in the quality of their work.

  • Review 170 (2023-09-26 - Rating: 5)

    This company is the real deal. Honest, reliable and professional. A family-owned business where the focus is on the customer.

  • Review 171 (2021-07-21 - Rating: 5)

    Im so glad my wife found this place. They were extremely quick and professional. The new water heater looks amazing. They showed up in a few hours from when I called and only took a couple of hours to install it. I would recommend this place to my friends and family. They also offer military discounts

  • Review 172 (2024-09-06 - Rating: 5)

    Both guys did a great job and were very polite. The company is lucky to have them.

  • Review 173 (2022-09-19 - Rating: 5)

    I am very happy with the installation of water heater expansion tank. Super quick response. Job well done. Professional and friendly and competitively priced!

  • Review 174 (2024-06-06 - Rating: 5)

    Family owned company with good work initiative and honest values. Definitely recommend their services.

  • Review 175 (2023-06-22 - Rating: 5)

    I found Hotco tech. Chris to be very professional yet friendly. Chris was on time on both visits and made the needed repair in a prompt manner. I would highly recommend HOTCO.

  • Review 176 (2017-09-18 - Rating: 5)

    Prompt, honest and reliable professional when your hot water heater acts up. Competitive pricing with exceptional service. Contact Doug and your concerns will be eliminated.

  • Review 177 (2024-08-22 - Rating: 5)

    I chose to work with this company because each experience has been top-notch both professionally and personally.

  • Review 178 (2016-11-27 - Rating: 5)

    Doug has done several projects for me over the last 2 years, I never hesitate to call him. HIs attention to detail, workmanship and customer service is exemplary.

  • Review 179 (2022-02-27 - Rating: 5)

    Outstanding company, prompt and courteous service, extremely knowledgeable technician. This is a great company and we highly recommend it to anyone. Its hard to find a company with this type of exceptional knowledge and very detail-oriented. They really care about their customers and it shows. We appreciate them very much.

  • Review 180 (2023-02-08 - Rating: 5)

    Chris and Justin came by to replace my broken water heater. They were prompt, professional, and very helpful.

  • Review 181 (2024-06-18 - Rating: 5)

    Fantastic service, very professional, very prompt. I highly recommend HOTCO to others - they are great.

  • Review 182 (2021-12-11 - Rating: 5)

    If your 17 year old water heater springs a leak, these folks will get it changed out within 12 hours. Didnt go more than an hour without hot water. Theyre very knowledgeable and quick

  • Review 183 (2021-11-21 - Rating: 5)

    Great company! Prompt and professional service, and reasonable price. Very nice guys took care of our problem quickly with an efficient price quote on Saturday night, prompt service on Sunday morning.

  • Review 184 (2023-08-17 - Rating: 5)

    The customer care was really good. The repair guys came before the scheduled time since they found an empty spot in their schedule.

  • Review 185 (2023-03-23 - Rating: 5)

    Same day service? Canā€™t ask for much more! Gave me written quote - very professional. Will definitely be using again in the future!

  • Review 186 (2022-06-28 - Rating: 5)

    These guys sure made my life easy. Pain in the butt water heater replacement in an outside closet thatā€™s barely big enough. Friendly, professional and great workmanship!

  • Review 187 (2021-03-17 - Rating: 5)

    Called at 4:45 PM on a Friday night and they were there by 5:30! Found the problem in 10 min, did not have the part (all the distributors were already closed for the weekend), so he ordered it for first thing Monday and was at my house by 9AM and done with repair by 9:30 AM. Could not have asked for a better experience...great value too.

  • Review 188 (2024-07-05 - Rating: 5)

    WOWZA. Chris & HOTCO are the REAL DEAL. Fair, on time, quality work, personable and hands down the best in the business.He came out day after the 4th of July. NOW THATS SERVICE.Thank you Chris for a great job. WE APPRECIATE YOUšŸ¤˜šŸ»šŸ¤˜šŸ»ā¤ļøā¤ļø

  • Review 189 (2024-09-11 - Rating: 5)

    Quick response and great service highly recommended thanks again

  • Review 190 (2020-11-25 - Rating: 5)

    Doug was a great help... leaking heater..estimate was given in 10 min and seamless install the next morning...competitive pricing....5 stars all the way!!

  • Review 191 (2021-12-04 - Rating: 5)

    Justin was very professional & friendly. He answered our questions throughout the process. We are very pleased with the service and will recommend this company to our friends, family and neighbors.

  • Review 192 (2024-01-16 - Rating: 5)

    Quick and courteous service. Arrived on time. Completed job on time. Provided notification. Very knowledgeable staff. Strongly recommend.

  • Review 193 (2024-09-27 - Rating: 5)

    Good experience so far. Responsive and knowledgeable.

  • Review 194 (2024-07-04 - Rating: 5)

    HOTCO was recommended by many on Folsom Chat. Wanted to inspect my current gas tank water heater, and quote for a hybrid or tankless. Didnt know what condition or age my old tank was because it was wrapped and strapped. Mat came for the inspection and quote. Found out my tank was 21 years old! Definitely nearing the end of its life. Very appreciative of his honest opinion when I asked which type of water heater he prefered. My neighbor recommended asking his master plumber who agreed with Mat, a direct replacement with another 50 gallon gas tank heater. Their quote was right around the average price. Came late with a helper, Azby, for the installation, but with good reason. He apologized many times and both were very professional. They got it installed quickly and took the time to explain how everything worked in detail. Definitely very satisfied with their services.

  • Review 195 (2022-10-03 - Rating: 5)

    Phenomenal service! Scheduled the day before and the work was done next day! David, the technician, was exceptionally professional, efficient and knowledgeable. Highly recommend!

  • Review 196 (2021-10-12 - Rating: 5)

    Great job!!!Able to replace my water heater the same day. Also charged the most competitive price.

  • Review 197 (2024-06-30 - Rating: 5)

    Great company. Reasonable price and honest technician Matt who worked on my tankless system. Highly recommended!

  • Review 198 (2024-06-11 - Rating: 5)

    Last year we changed out our hot water heater system to a tankless system by HOTCO. Great service, great upgrade and canā€™t say enough about the professionalism of the tech Abby today! He was kind, professional, courteous. We highly recommend this company and there are not enough stars to say how good they were!!ā€¦Steve T.

  • Review 199 (2023-03-31 - Rating: 5)

    Chris and Justin were great. The job was done within 24 hours of calling for service.

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