Roto-Rooter Plumbing & Water Cleanup

Located in Naperville, Illinois

Address: 24W500 Maple Ave # 209, Naperville, IL 60540, United States

Phone: +1 630-463-9182

Rating: 4.8

Services

On-site services
Language assistance
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2023-03-30 - Rating: 5)
Worksite was safe and neat. Good communication, professional staff; site cleared and cleaned nicely.

Review 2 (2023-05-05 - Rating: 5)
My Roto-Rooter person (Kemal) he was very friendly, very professional. He did a great job how he explained what was going on with my toilet issue and clean very well behind his self he did not leave a mess and I will be using him again when I need something else done.

Review 3 (2023-07-01 - Rating: 5)
I contacted Roto-Rooter for a leak in my bathroom. They were able to get someone out very quickly and the repair was great! Ali was extremely knowledgeable, professional, timely, friendly, and overall fantastic! I cannot overstate how amazing he was in the repair and in explaining everything. He truly went above and beyond to get the parts needed and perform the repair quickly and cleanly. I now recommend Roto-Rooter and Ali in particular to everyone who needs plumbing done.

Review 4 (2023-04-03 - Rating: 5)
We’ve been using our washing machine with a known problem for years. That is, every time it is used and goes into a drain cycle, water gets backed up into our nearby sink. Fortunately, we decided that today is the day that we explore doing something about it and we came across Roto-Rooter. I called the local number and the agent was very courteous and let us know that we could have someone here today (Sunday) in the next 4 hours. We received a text to notify us about our tech, and Juan showed up soon after to introduce himself. He did a great job listening to our reported issues, diagnosing the issue in our lower level, and getting the problem fixed asap. He was very professional and courteous throughout the service. And upon finishing the drain cleaning, he did a thorough job checking on his work to make sure it was done right and the area was cleaned — and furthermore that we (the customer) were fully satisfied. I would certainly recommend Roto-Rooter services to anyone experiencing drain concerns or needing other plumbing services. Juan did a fantastic job representing his company to a first time customer, and we certainly appreciate the support.

Review 5 (2023-04-17 - Rating: 5)
Ive used Roto-Rooter services on multiple occasions and they deliver great experience every time. Today I had my faucet checked and toilet repaired. I got a call 30 mins before the technician arrived letting me know when he was going to be here. Kemal was very professional and knowledgeable. He identified the problem right away, explained it to me and fixed it in no time after I approved the quote he provided.Overall great experience!

Review 6 (2022-12-30 - Rating: 5)
Karim was our technician and did a wonderful job with hooking up our garbage disposal and faucet. He was timely, patient with any questions, and communicated everything going on and highlighted potential areas to keep an eye on in the future.

Review 7 (2023-05-05 - Rating: 5)
Juan was super courteous and professional. He explained what the problem was and what he was doing. He fixed it and cleaned up after. Overall a great experience. I hope that good employees like Juan are considered for advancement with the company!

Review 8 (2024-05-02 - Rating: 5)
The person who did the job was very professional and respectful. He did a good job and was very patient. We are satisfied and happy with the work that was done.

Review 9 (2023-05-01 - Rating: 5)
They were able to get someone out to me within a few hours. Andre (#8971) was very helpful and thorough. I was very happy with his work and his customer service.Update: I had to use this company again in 2023. Again, it was a great experience. Tyler Taylor helped me today. He was able to get to my house in about an hour from calling. He was very nice and helpful, and he did great work!

Review 10 (2023-04-02 - Rating: 5)
When my drains backed up, they came out and cleared them. This is an older house and I have been trying to budget for the problem pipe to be replaced. They wrote up an offer for a resurfacing procedure for a third of the cost of the replacement that I will be considering. They did all the work from the outside. Professional and courteous.Very well done.

Review 11 (2023-05-08 - Rating: 5)
My toilet broke over the weekend. It was not flushing. The service tech came by and explained the issue and why replacement was better than repair (the toilet was 40+ years old). He was also able to fix it same day. Polite and professional service. Would use again.

Review 12 (2023-06-15 - Rating: 5)
Our sewer backed up yesterday afternoon. I called a couple of places and the earliest they could come was late afternoon today or Friday. Then I called Roto Rooter and they could come this morning before 9:00. Joe did his thing and we were all set by 11:00. Im very satisfied with Joe and Roto Rooter.

Review 13 (2023-04-02 - Rating: 5)
Juan was amazing, very courteous and professional. Arrived to our home and got right to work and the water in our basement was drained in no time. He was very knowledgeable and took the time to explain everything he was doing and why. Top notch service!!! Thank you for all your help!

Review 14 (2022-12-06 - Rating: 5)
A floor drain in our basement was backing up when we’d drain our kitchen sink because of a clog in the pipes. We called this morning and Cheryl was super helpful in getting us an appointment. A (very friendly) gentleman called to confirm the details of our situation and then Juan, our technician, was at our door within an hour. Juan was very nice and did an inspection before quoting a price. When it was a bit higher than we’d heard elsewhere (by phone), he worked with us and even pointed out the coupon for this particular service on their website. He was very professional, very patient and did a great job. Really appreciated his interest in our experience as customers and the whole Roto-Rooter team. Would recommend.

Review 15 (2023-01-27 - Rating: 5)
The tech was very professional and thoughtful. I think I could have rented a drain cleaning machine but I would not have known the drains went in a different direction or have the expertise as to how to run the machine. Would have wasted money and time. Thank you Mark for your expertise! Please give him a raise, he deserves it.

Review 16 (2024-06-07 - Rating: 4)
The worker was very nice and took his time. I still have a problem of my main bathroom toliet still not going down all the way.

Review 17 (2023-03-31 - Rating: 4)
After a project gone wrong with another contractor (pipe was knicked when drilling a hole in the wall), roto rooter was extremely responsive and came within the hour to fix it. The plumber was extremely helpful and professional. He took the time to explain his work and the fix. All in all it was a good experience after a really frustrating start to the day. So appreciative!

Review 18 (2024-06-07 - Rating: 5)
Ervis(technician) was profession, polite, and thorough. He was on time and explained the procedure very well.

Review 19 (2019-11-03 - Rating: 5)
I need a toilet replaced. I called Rotor-Rooter expecting to make an appointment for tomorrow. They said they could do it today, Sunday at normal rates. No overtime weekend rate you come to expect dealing with other companies. From the time I placed the called to the time the installation was done was about three hours. My serviceman was Nail 249. He was very efficient and did an excellent job. He came to my home. Assessed the job. Went and picked up the needed replacement toilet and did the installation. And took the old toilet away! I have always been very satisfied with Rotor-rooters service.

Review 20 (2022-12-18 - Rating: 5)
We have always received great care from this team. Between their fast response time and their skills at pinpointing the issue and getting it resolved in a timely manner. We will continue to use Roto Rooter as our go to whenever needed. I would recommend this company to all of my friends and family.

Review 21 (2022-12-11 - Rating: 5)
Joe and Bob were both fantastic! Very professional and easy to work with. Moreover, they were both very knowledgeable and helped us with the next steps for our home!! Highly recommended!!! :-)

Review 22 (2023-01-26 - Rating: 5)
Called for for blockage in the stack pipe and a plumber was over within an hour. Plumber thought there was further issues and had a service come out to inspect water damage. They helped set up the insurance claim. Great standard of costumer service and experienced employees.

Review 23 (2023-03-19 - Rating: 5)
Had a backup in my main sewer line that was causing clogs in all my drains. Roto-Rooter promptly sent a technician out on a Sunday morning. Thr technician was there for about two hours. Cleared the drain, advised on what I need to do to avoid future issues and explained my long-germ options, since my house is older and pipes will require a little more maintenance. Great service. Really took some stress away.

Review 24 (2024-05-14 - Rating: 5)
The service tech arrived on time, was efficient and explained what needed to be done. Fixed our sewer line and was also quite courteous.

Review 25 (2023-02-25 - Rating: 5)
Juan was super helpful, came in and got our main sewer clog fixed right away. He really went the extra mile to make us feel comfortable and get our problem solved. Thanks Juan!

Review 26 (2023-01-23 - Rating: 5)
I requested service after hour and techitian showed up first thing in the morning. As soon he diagnosed issue, he requested pump specialist to come to the site. He was super fast, showed up in 45 min. I can’t say enough woords to compliment Mr. Kenan. Not only he replaced pump that is not working, but he also explained me purpose of the pump, showed me the problem and instructed me how to use it properly in future. Everything was done in an hour. Thank you Roto Rooter for sending Mr. Kenan, I would definitely recommend him to all!

Review 27 (2018-09-05 - Rating: 5)
My Serviceman Mark (tech 2840) showed up promptly, was very courteous and professional and informed me of every step was to take. He was able to resolve my issue much faster than he had anticipated and applied an additional discount to my bill as a result. I was very happy and completely satisfied. Thank you Rotor Rooter!

Review 28 (2023-04-02 - Rating: 5)
Juan was very professional and knowledgeable. Fixed our backed up plumbing in no time! Explained everything thoroughly. Definitely recommend if needing plumbing service.

Review 29 (2022-12-27 - Rating: 4)
Karim, our service technician was fantastic. He arrived within the expected time window and quickly assessed our situation. He replaced our water heater in a timely manner and very clearly explained what he was doing.My reason for taking away one star had nothing to do with Karim. I’m unhappy with the Roto-Rooter scheduler who promised our technician would arrive on SATURDAY. No one showed up, and I later received a call that the technician would arrive on TUESDAY. After voicing my displeasure, Karim was scheduled to come in Monday.

Review 30 (2024-01-01 - Rating: 5)
Matthew P from the Naperville location did an amazing job in the New Year day morning. He was right on time as booked, and kindly explained everything I have to know. Thank you, Matt!

Review 31 (2023-01-27 - Rating: 5)
The experience was top notch. Technician was respectful, listened to my concerns and was able to root cause my issue quickly. He was also able to give advice on how to prevent future problems.

Review 32 (2023-03-07 - Rating: 5)
Technician Kemal 5437 was timely and professional. He repaired a water leak by replacing a drain pipe. He also put in a new faucet. He kept me informed and explained (in laymans terms) everything that was done. I was very pleased with the final product.

Review 33 (2022-12-15 - Rating: 5)
Joe was terrific! Kept us informed every step of the way. He put our worries to rest. He was quick, efficient and respectful. We highly recommend Roto Rooter and Joe!

Review 34 (2019-10-14 - Rating: 5)
Cy (technician number 9823) came to my house to do a water heater replacement. He was incredibly helpful and walked me through what he needed to do during the estimate. Once I agreed to have the work completed he was incredibly prompt and ensured everything was working as it should be. I highly recommend using Roto-Rooter and enjoy the level of service I did!

Review 35 (2020-11-19 - Rating: 5)
Our condo building experienced a major clog in our plumbing, which caused a bad back up in our basement/storage area (and horrible smell leaking into the first floor units.) I called Roto Rooter after a quick google search and was more than happy with my results. I was given a two hour window - which I felt was fair - and my service person, Steven, arrived in about an hour. He was friendly, knowledgeable, safe (took all pandemic precautions) and had a great sense of humor the entire time, making the experience much less stressful for me. Oh, did I mention that this all happened at night and Steven wasn’t done until after midnight? Steven was great and service was wonderful. I will definitely be using their services again for my future plumbing needs.

Review 36 (2022-11-22 - Rating: 5)
Hi, first on the job was John. He assessed the the task at hand, and was very informative pursuant to the hazards of black water and have me options as to The services offered by Roto Rooter. Very happy with the information and his professionalism.Next was Joe, the field tech who solved the issue at hand. Wow, Joe was very informative. Very educated on every aspect of the job. Very, very happy to have had him do the job.Last was Brad. He was also very good at his skill.In closing, yes I will recommend Roto Rooter to all that need it. ☺️

Review 37 (2023-01-05 - Rating: 5)
A++! Karim was incredible! He diagnosed the problem. He showed me the problem. He double checked previous work that was done by a different outfit took the time to purchase the correct seal for the line that goes from the faucet to the dishwasher and replaced 2 shut-off valves. Clean-up was incredibly well done and additionally I had the outside drain/clean out rooted, which was long time coming. Thank you Roto-Rooters! Thank you Karim🚰

Review 38 (2023-02-10 - Rating: 5)
The technician that came to my place was very nice and knowledgeable. He was able to complete the installation very fast and was able to answer all of my questions. I would definitely prefer him coming back if I ever need plumbing services again

Review 39 (2023-05-22 - Rating: 5)
I gave the technician Justin 5 stars because not only washe within the frame promised,he was very professional and extremely knowledgeable within minutes concerning my main drainage problem and after the repairs were completed,he answered all concerns that I asked him..Rotor-Rooter great service and you definitely have an awesome technician Thank you so much!

Review 40 (2020-11-25 - Rating: 5)
Mr Terrence was the absolute best human being ever! I was shocked to get a hold of a real person so easily! We had a broken pipe we needed to get help quickly. Terrence arrived that very morning and fixed the issue. He was prompt, friendly, and knew how to resolve the problem right away. We are very satisfied and would definitely recommend to others!

Review 41 (2020-12-06 - Rating: 5)
My situation was not an emergency but I still received a same day call back and a next day appointment. The young lady on the phone was very friendly and helpful. The technician, Sergio, was very professional. He examined my garbage disposal and explained that it needed to be replaced. After he removed the old disposal Sergio explained what caused it to stop working. He was dressed in PPE and left my kitchen clean. I’m very impressed by the professionalism of all the staff I came in contact with. Excellent job.

Review 42 (2023-01-13 - Rating: 5)
Karin was great! He was polite and respectful. He explained the repair in detail and replaced our pump quickly and left no mess.

Review 43 (2019-10-03 - Rating: 4)
My tech Patricio was well educated on the issues I was experiencing. He was friendly and understanding as well. He completed the job fast and I hope not to have to see him again under the circumstances. I gave 4stars because the company itself is very pricey and expensive or this couldve been perfect. Thanks Patricio, keep up the good work!

Review 44 (2020-07-25 - Rating: 5)
Roto-Rooter Serviceman (Felipe) was courteous, friendly and very helpful! He arrived within an hour of our call on a Saturday and had everything flowing very quickly! He was very clear about what we need to do in the future about keeping our drains clear and made sure we were happy with the service provided. It was a pleasant experience.

Review 45 (2023-05-06 - Rating: 5)
Juan was very polite, professional, and did a great job. He explained what needed to he done and got it done in less than 30 minutes. Cleaned afterwards too. Exceptional service

Review 46 (2020-12-03 - Rating: 5)
The gentleman that came in was very informative. He assessed the situation gave a clear explanation of pricing and once it was agreed upon he delivered exceptional experience. He cleared the drain and explained what the issue was, he then gave me tips on how to reduce the issue from occurring again. Not to mention they back their work with a 6 month guarantee. If it clogs again I just call and they come out to me at no cost if it occurs again. Will definitely use again if I need to.

Review 47 (2022-11-18 - Rating: 5)
Incredibly grateful for Roto-Rooter. My service technician was thorough and provided advice from a consultative perspective. Companies these days are in such a rush to just get the job done, but he took his time explaining the process and preventative methods for our kitchen sink backing up from the garbage disposal side to the regular sink side. He walked me through the basement and identified the pipes and explained the process so I felt confident with agreeing to the service. My service quoted was the final payment with no hidden fees! Very grateful for the work completed and the clear communication from beginning to end. He also made my daughter laugh which was a bonus!

Review 48 (2022-11-24 - Rating: 5)
Karim was a big help on Thanksgiving morning. He fixed out problem quickly and took time to walk us through prevention strategies and techniques to prevent the issue from happening again. I highly recommend if you have any sewer/drain issues.

Review 49 (2023-03-05 - Rating: 5)
Juan was very thorough! He was not able to clear our drain but definitely gave us a ton of information to help the city understand what he did and what we need them to look at.

Review 50 (2021-04-23 - Rating: 5)
Extremely friendly and professional. Took time to diagnose and inform me of all options. Reacted quickly and took care to resolve my issue as soon as possible. Had a great team atmosphere that worked well together. Also easy to schedule and friendly customer service. Would definitely recommend and use again.

Review 51 (2022-11-29 - Rating: 5)
We had a sewer pipe break and Roto Rooter came over, gave us a good quote and did the entire job in a day and a half. They had to dig up a section of the basement floor to replace the sewer pipe and cleaned everything up very very well. I would highly recommend them for plumbing needs. The team was professional, courteous and did a top notch job.

Review 52 (2022-11-24 - Rating: 5)
Karim came quickly on Thanksgiving Day after a sewage pipe burst in the basement. He was efficient, friendly and thorough. We’ll use his services again for our 100+ year old house!

Review 53 (2022-12-17 - Rating: 5)
Had a clogged main drain so water was backing up and spraying from the basement ceiling where the toilet drain pipe was. Yuck. Karim showed up and understood the problem quickly and diagnosed a clogged drain and rooted it out from the toilet drain. Cleaned the floor and reinstalled the toilet without further issue. He wS very professional, listened to our issue and did agrest job. Highly recommend him and rooter rooter.

Review 54 (2020-11-30 - Rating: 4)
I called them at 8pm when my sink was leaking a trickle and they had someone here within an hour and a half. While we were waiting for the plumber to arrive, the handle came off the sink water shut off (because my husband was still messing with it) and we flooded our new house. I called back the person who called me to let me know when you expect the plumber and he helped me find the water shut off to the house so that it didnt continue to get worse while we waited for them to arrive. Steven arrived and quickly replace the handle and even installed the water filter I was trying to install that started the whole mess. They were running a food drive so I was able to get a discount for donating a couple cans of food. The faucet cartridge was messed up and he tried taking it out and reassembling it but it needed to be replaced.The only reason I only gave 4 stars was because they didnt have the part to replace and if we had to have him come back with it another time, it would have been a second, expensive service call. I feel like when its the same problem, it should be one service charge. The water pressure dying was part of my original problem that I told the dispatcher about.Steven was very encouraging of us doing things ourselves despite having flooded our house by doing so. We decided to replace the whole faucet ourselves and I really appreciated that he didnt try to convince us to have it to professionals even though wed already proven our incompetence!I will be hiring them again for a water heater replacement that I need done at the house were selling.

Review 55 (2019-10-22 - Rating: 5)
2729 came quick and did a great job. He was extremely impressive and caring. I felt very comfortable with him. If we ever call again for service we will request him next time.

Review 56 (2022-12-10 - Rating: 5)
Unclogged kitchen sink connected to garbage disposalKarim from Roto-Rooter was respectful, took the time to answer my question about what had caused the clog, and made sure to clean thoroughly after completing the job. He was upfront about costs and suggested dos/don’ts for maintenance to prevent similar clogs in the future. I feel good about this first experience with roto-rooter and am thankful he could come with just a couple hours notice on a Friday evening so that I didn’t have to suffer a weekend with a clogged kitchen sink.

Review 57 (2019-10-18 - Rating: 5)
My main line was clogged so I couldn’t use any water services in my home without flooding my downstairs bathroom. I called and they had a plumber out in about an hour. The plumber helped me trace the line, told me how much it would cost, and let me watch. They gave me a free estimate before starting any work. What I liked most was the friendliness of Chris (4830). He was very knowledgeable and open with everything. He made my wife and I feel very comfortable and gave us some tips when we buy our new home (we’re on the market).They resolved my issues, had a supervisor come out to check everything over and I paid them feeling very confident of a job well done.

Review 58 (2023-04-19 - Rating: 5)
The plumber removed tree roots and debri from our main sewage line.. He explained everything well and how I could maintain my sewage from backing up again. I was pleased with the service provided.

Review 59 (2021-05-14 - Rating: 5)
Had my house backup yesterday. What a mess. Call Roto-Rooter Naperville and was quite impressed. The service tech was extremely knowledgeable and did the service very through. He was friendly, clean, careful and just did a great job. They let me know 30 mins ahead of arrival. The job was done, explained what happen and the invoice was very fair. I was impressed and will use them again.

Review 60 (2019-10-29 - Rating: 5)
10/10 would recommendWe had a flooding problem due to our drain and Cameron was able to come out and helped us late in the evening. He was very professional and made sure we knew and understood everything he was doing. He helped us clear our blockage problem and made sure we knew some things to follow up with. Great experience overall 👍

Review 61 (2023-01-06 - Rating: 5)
A++++Karim did a great job unclogging our clinics bathroom. He double checked everything was working and running fine. It was a great experience having him here. Thank you!

Review 62 (2020-07-28 - Rating: 5)
We woke up to find our kitchen sinks were clogged andthe drinks were full of water. I am SO impressed with our experience with Roto Rooter! They were here with in the hour and the gentleman Leonard was fantastic! He was in and out in less than an hour! He was kind and professional. It was early so our toddlers were still asleep and he was respectful with noise level and was in and out without even walking the sleeping kids! I am so impressed! I will recommend them to all of our friends and would not hesitate to call them again for any of our plumbing needs. Thank you so much!

Review 63 (2019-10-09 - Rating: 5)
Called Roto-Rooter to fix our kitchen sink that wouldnt drain. They were very professional from beginning to end. It was quick and easy to make the appointment. They called 30 minutes in advance before coming out at our scheduled time, and arrived promptly.Eraldi was the service technician that came out and he was terrific! He thoroughly assessed the problem (garbage disposal + old galvanized pipes), fully explained the situation, and was able to clear the line without any issues. Eraldi was very professional, friendly, and courteous. He skillfully fixed our problem, took his time to make sure the drain was running properly, cleaned up after himself, and gave us very useful tips for prevention.I will definitely use Roto Rooter again in the future if needed.

Review 64 (2020-07-25 - Rating: 5)
We had what can only be described as a catastrophe, after hours naturally. I called, and everyone was so nice and they managed to get someone there within 2 hours at 10 pm.They were thorough and even though they had to come back the next day with more equipment they made sure the job was done and done correctly so this wouldn’t happen again.I highly recommend them anytime you need plumbing work

Review 65 (2019-10-31 - Rating: 5)
I had a complicated clog in my plumbing. Eddie #1617 & Al #2427 were diligent in finding what the problem was. They never gave up despite it taking close to 5 hours to find the problem. They were kind and understanding of the issue and cost for correcting it. Turns out there was a squirrel in my sewage pipe. Im glad they were able to clear up the problem. I felt completely comfortable with their work and how they corrected the issue. There was another man that started the job but I didnt catch his name. I am happy I was able to get my plumbing problem cleared up. Thanks to this team for making sure everything was working before they left.

Review 66 (2020-07-16 - Rating: 5)
The gentleman who came to my house was Tim. He was here within an hour & the entire time he was here he was polite and respectful. He did a great job in a timely manner and never tried to push extra service on that would drive up the price. If anybody were to ask or if I ever need this service again I will definitely call Roto-Rooter

Review 67 (2020-12-09 - Rating: 5)
Tavish was GREAT!!! He showed up quickly and on time. He explained what he was going to do, he took the necessary time to do the job well and made sure everything worked properly. He even asked questions and explained possible causes of the initial problem. All this while being polite and courteous. I wish all technicians were as thorough. Im highly pleased with the service👍

Review 68 (2018-12-01 - Rating: 5)
Your service technician Peter -709 did a fantastic repair job. He diagnosed the problem within 30 seconds. Gave me a detailed estimate but most of all His customer service was GREAT!!!He stayed around to make sure the repair work was functioning properly. Thank you Rotor Rooter and Peter.

Review 69 (2018-07-15 - Rating: 5)
I truly appreciate the service I received today from Mark (tech #2840). He was informative, thorough, and very knowledgeable in what was needed. I am most grateful for the patience he displayed with my situation and offering so much detail about maintaining my plumbing system. He is truly a gem!!!!

Review 70 (2020-07-19 - Rating: 5)
The 2 technicians did a great job! The worked is backed with a warranty. We spent more than we had anticipated but Justin spotted a leak from the tub to the first floor which caused the sub floor to be compromised and a potential danger of collapse. We are truly grateful that it was caught in time and fixed properly! Highly recommend Roto Rooter for their professionalism.

Review 71 (2023-05-01 - Rating: 5)
Fantastic service, showed up and replaced my ejector pump in under 2 hours. Pointed out things that were issues and what he wanted to do to correct. Great job.

Review 72 (2019-10-05 - Rating: 5)
Excellent service. Quick response. Called for leak in ceiling around 8am and had technician out within 2 hours. Jacob was very professional and knowledgeable. He knew exactly what the source of the leak was in minutes. If I ever need a plumber again or need to recommend one, I will definitely use Jacob.

Review 73 (2020-12-07 - Rating: 5)
Eduardo was courteous, professional, and the quality work he did... hes an artist. The new pipes he installed are working perfectly! One of the cleanest installs Ive ever seen. Ill definitely be calling back if I need anymore work done in the future.

Review 74 (2024-10-04 - Rating: 5)
Outstanding service, Joe did a great job!!

Review 75 (2023-03-21 - Rating: 5)
First person to come by realized there would be more work involved and called office for someone the plumbing experience. Kemal arrived in timely fashion and recognized what the cause of the problem could be. Took care of the issue. Kemal was very professional and helpful. Cleaned up everything when he was done.

Review 76 (2018-05-24 - Rating: 5)
Andre (#8971) was very patient and personable. He took the time to listen and ask me the right questions so that he thoroughly understood my issues and then addressed the clogs that were causing the problems. He was also very knowledgeable and gave me advice on how to best maintain my plumbing efficiently in the future. I would definitely recommend him to anyone needing service.

Review 77 (2021-03-27 - Rating: 5)
Our roto-rooter service technician Joe was great upon arrival. He was very honest about the several ways we could approach finding our clog, decided on taking out the toilet to easily access the main septic pipe. Sure enough Joe was right on the money. He unclogged our main line and we are back in business. The honesty and his ability to perform the project in a timely manner was the best part about Joes service. Hopefully wont need to be, but definitely would be a return customer of Joes at Roto-Rooter, Thanks!

Review 78 (2022-06-22 - Rating: 5)
Nick came out right away, same day to fix an overflowing toilet. He was thorough, professional and knowledgeable in getting to the bottom of our problem. We will definitely use again and highly recommend!

Review 79 (2020-12-13 - Rating: 5)
Amazing Service! Our basement completely flooded for the first time ever. The sewer was backed up so my family of six could not use the bathroom or running water at all. It turned out to be a huge issue and even had to dig. All of this was done within 2 days!This kind of unplanned event is beyond stressful. Steve, with Roto-Rooter, gave us immediate service, he is knowledgeable and and made this experience so much less stressful. I highly recomend this company and will definitely be referring them to anyone in need.

Review 80 (2022-10-18 - Rating: 5)
Kemal was incredibly thoughtful and helpful with my issue, which was actually something RotoRooter doesn’t handle (Washing machine repair.) He stayed to give me advice and suggested options which worked. He was great!

Review 81 (2018-06-22 - Rating: 5)
I was very happy with the service provided. I had a leak in the basement and knew it was unlikely to be something I could fix myself. The plumber arrived more quickly than anticipated, was friendly, explained everything and had the repair completed in a short time. It would have been very easy to sell me a more expensive repair (which is what I was prepared for,) but he did only what was needed. Ill call them again if I need help!

Review 82 (2018-11-05 - Rating: 5)
Chris came out on a rainy, cold, Sunday and cleared our drain. He put in a lot of effort, including changing the rooter blade to cut through the roots. After clearing the sewer, he called in Bob to view the line with a camera. Bob was able to diagnose the issue and provide a suggestion to limit the issue in the future. The suggestion came with a surprisingly reasonable price quote. Both, Chris (#4830) and Bob were friendly and helpful. I am very happy with the service I received from Roto-Rooter, and will continue to do business with them.

Review 83 (2023-04-09 - Rating: 5)
Tyler was very efficient in his work and worked very determinedly to find and remove the clog from my drain line. He was very polite and knowledgeable in his work.

Review 84 (2021-03-26 - Rating: 5)
Hector at Roto Rooters is awesome! Hes very professional, punctual and generally a nice guy. I had a pesky leak in my bathtub and I was worried it would get worse and wear on my hot water heater (which it did two years ago).Hector knew exactly what to do to repair the problem. Thankful that he had all of the parts needed! It took him less than 2 hours and my very old bathtub was leak-free. Thanks Hector and Roto Rooters!

Review 85 (2019-10-13 - Rating: 5)
Service technician was on time, did the work fairly quickly, and explained what was done. When I asked if he thought we should get a battery backup to our sump pump, he asked if we lose power very often. When I said we rarely lose power, he said it probably isnt worth the expense then. I appreciated that he didnt try to sell it without discussing the situation.

Review 86 (2018-11-27 - Rating: 5)
We received excellent plumbing and installation service by Kyle #3269. He installed some toilets for us and also disassembled a dishwasher for us. He helped to notify the water restoration crew of some more damage that he noticed while servicing our dishwasher. He is very knowledgeable and explained everything!

Review 87 (2022-12-11 - Rating: 4)
Responded right away & and was able to clean out the main drain for the house to the sewer. Make sure to use the online coupons at their website as their prices are on the high side but they are quick to get to the site. They will also try to sell you additional services so be discerning!

Review 88 (2023-03-20 - Rating: 5)
Taylor went above and beyond! He was great, so professional and courteous, he saved our butts when our main line got clogged with tree roots! Promote him immediately!

Review 89 (2022-11-23 - Rating: 5)
Wish this allowed for more than just 5 stars. It was a large outside sewer job. Was completed quickly and efficiently. Expensive, but well worth the money. Not the sort of job you want to cut corners on. Would use them again in a heartbeat, especially the crew that took care of my situation.

Review 90 (2020-11-19 - Rating: 5)
Daniel is amazing! He was professional, respectful, and informative. I definitely had no idea how to describe the problem with my plumbing and he was able to understand me plus explain everything to me to make sure I dont mess anything up as well.He was honest and personable :)

Review 91 (2020-12-02 - Rating: 5)
I had a clogged drain in my bathtub. They sent a service tech named Nick (tech#4357) who did an amazing job. He was very friendly, informative and helpful. He went above and beyond to fix my drain problem and educate me on how to avoid it in the future. He even wiped down my bathtub! Would highly recommend.

Review 92 (2018-06-24 - Rating: 5)
Grant the plumber had given me a very good deal price with discount as promised by the company. Right on that same day he arrived then bought the materials and did an excellent job done. Very convenient to hire them, easy to understand and gave what I wanted plus his opinions are highly recommended. I would never forget that Roto-Rooter Plumbing give free estimate no doubts that they are nice and busy. God Bless Roto-Rooter Plumbing & Water Cleanup company!!!

Review 93 (2020-11-24 - Rating: 5)
Herman serviced my home yesterday and he did an amazing job!! My main sewer line was completely blocked by tree roots and he worked for hours to slowly pull them all out and create a perfect water flow. The supervisor also came out with a camera to make sure the line was totally clear. They also worked with me on cost since this pandemic has really hurt my financial situation. Will definitely be calling them for maintenance in the future!

Review 94 (2020-07-30 - Rating: 5)
I was absolutely blessed by the services provided by Roto-Rooter!!! We are so thankful for you guys! Andrew was very professional, kind and he truly showed much interest in helping us resolve the issues we had. He took all the roots we had inside our main line sewer pipe( we had no idea!). And what a clean professional!!! After all the mess of those roots, he cleaned up every drop on my basement floor. Excellent job! Deserve a raise Andrew! :-) He made a way for us with his boss! Thank Andrews boss! And the camera man (me&my son do not know his name), he was amazing too! He gave us the best news ever: Pipes are looking GREAT! I could not be a happier customer! Definitely recommend to anyone that is delaying services because of the fear of the prices. They were absolutely fair and affordable for our family needs! :-) They were using their masks and keeping distance as well. Outstanding work guys! RECOMMEND TO ALL!!!!!!!!

Review 95 (2021-03-22 - Rating: 4)
The technician was on time, friendly, and explained everything to me throughout. Very wonderful experience with the technician. Was not happy with the astronomical price tag. I was charged $650 ($575 after $75 off coupon) to remove a clogged dishwasher/kitchen sink line. I won’t be using this company again, only because of the crazy high prices.

Review 96 (2023-05-15 - Rating: 5)
Taylor was prompt, courteous and professional. He knew exactly what to do and did a great job taking care of our clogged system.

Review 97 (2022-06-25 - Rating: 5)
Nick arrive at our home and was prompt and courteous. He gave us an estimate and then got to work. He was professional, thorough and very tidy. Had our kitchen drain back to working condition in no time.

Review 98 (2022-05-28 - Rating: 5)
I’ve been having issues with my upstairs bathroom sink for months now and I was at wits end trying to find the solution with different handymen. I finally called RotoRooter and they sent this great young plumber named Ryan to help. He looked young, but he knew his stuff!! He found the issue immediately, talked me through what it was, and offered proper cleaning solutions in the future. Loved working with him and I’ll absolutely be using their services again in the future!

Review 99 (2020-12-23 - Rating: 5)
Incredibly amicable service professional, Danny, showed up at our house after he had a very long day. He was quick and told us exactly what he was doing and why. He also informed us about prevention.We’re not big on visitors, especially during COVID, but he was a pleasure to have in our home.

Review 100 (2018-06-21 - Rating: 5)
I scheduled service online at 7:45 and got a confirmation e-mail within 10 minutes. Gerald (4789) called about 30 minutes before arriving and promptly took care of my backed up laundry sink. He was friendly, thoughtful, and explained everything he as he worked.

Review 101 (2022-03-12 - Rating: 5)
Ryan was very professional and knowledgeable. It was a tricky drain and he did an excellent job. He was friendly and nice. The price we paid was exactly what was quoted. I called on a Saturday and Ryan was here with an hour.

Review 102 (2020-11-22 - Rating: 5)
My kitcken sink and downstairs sink was leaking. I called Roto-Rooter to come and do an estimate. Luigi came the same day & did a free estimate. He is very patient, kind and an expert. He explained to me what the problem was & the solution. I set up a time & date for my sinks to be fixed. To be honest I did ask other companies for estimates while I was waiting. But my instinct felt that Roto-Rooter and Luigi would be the best fit. On the day to fix my sinks Luigi and his partner Armion came right on time very punctual & professional. They spent half a day working hard and making sure my sinks were fixed and well taken care of. They kept me well informed before, during and after fixing my sinks. They are very efficient. They did an excellent job like no other. We have had many companies & people come out to fix our sinks but Roto-Rooter is by far the best. I trust Roto-Rooter. I trust their experts including Luigi and Armion. I highly recommend Roto-Rooter and I give 5 stars. Thank you so much for your service. God bless your company & people always. Thank you again and take care.

Review 103 (2020-12-01 - Rating: 5)
I wanted to add that we experienced a second clot in the drain about two weeks after the initial repair just around Thanksgiving holidays but they sent someone quickly and resolved the problem!!! Also very professional was Service Tech Serge! He did a great job and now the bathtub and sink are working properly!!! Thank you 👏👏👏

Review 104 (2020-09-16 - Rating: 5)
The worker came to our house to clear the main line that was backed up. He had a mask on and shoe coverings already on. He was very efficient and thorough with his job. He cleaned up whatever water spillage occurred during the process as well. He was polite and i am very satisfied with the end result.

Review 105 (2018-06-12 - Rating: 5)
We are so grateful for Roto-Rooter. We noticed our sump pump had stopped working after a huge rain storm. The sump pump well was filled almost all the way to the top. They had someone here within 45 minutes, and the pump was replace within another 45 minutes. Nail was professional and quick. We are so grateful.

Review 106 (2019-10-22 - Rating: 5)
Sergio came in understood what the job was and got right to it. He showed me what he believe the problem to be an assured me that if he was wrong that it would be no payment to me if he could not fix it. He made me feel comfortable in the fact that my try or attempt at fixing this did not mess up his attempt at getting it done right.What I really like was it only took 45 mins and he cleaned up everything and put everything back in it’s on space. He even put back parts and piping I took off and would have had MAJOR problems putting back!!Definitely a reminder of what customer service USED.TO be like.Thanks Sergio!!

Review 107 (2022-11-08 - Rating: 5)
I had sewer water backup out of the drain in my basement laundry room. I was able to schedule an appointment same day. The servicemen arrived on schedule and were polite and professional and took time to explain what needed to be done. Would definitely use this service again.

Review 108 (2022-11-26 - Rating: 5)
Justin and Tye were awesome. They walked us through the process and what the issue was. Resolved it. Very grateful and would would call them again.

Review 109 (2024-07-14 - Rating: 5)
Had and emergency and could get normal plumber and they came out right away and took care of the problem.

Review 110 (2022-09-29 - Rating: 5)
Pat and Karim were fantastic. They were prompt and kind and efficient. I trusted them both immediately and they were knowledgeable and did a great job. I would highly recommend them and I will use them again in a heartbeat.

Review 111 (2020-12-30 - Rating: 5)
Nobody wants a plumbing disaster on a major holiday, but thats exactly what happened to us on Christmas night, a Friday. Water poured through our basement ceiling as my husband took a shower on the second floor. We immediately called our usual plumber and were promised an appointment on Monday. After spending 3 nights in a hotel, we returned home on Monday and waited all day (still without plumbing), only to receive a last minute cancellation at 5 pm. Thats when we called Roto-Rooter. Joshua was at our house within a couple of hours. He was courteous and professional and followed all the required COVID protocols. After punching through the mainline clog, he explained what hed done in language that a non-plumber could understand. By now it was 10 pm, and we were relieved to have working plumbing again. When I asked, Joshua told us he had been working since that morning. Im sure he was exhausted, but youd never know it. We experienced great customer service from a skilled professional. Thank you also to Kelly, who followed up the next day and returned to our house with camera equipment to show us the state of the pipe. Unfortunately we need additional work done to repair our aging (corroded and partially collapsed) mainline, but I trust Roto-Rooter to deliver. Seeing is believing! Im glad we finally got to the root of this recurring plumbing issue.

Review 112 (2020-07-15 - Rating: 5)
Sewer and Drain technician Taylor #5782 was absolute professional finding the problem we had. Completely followed the COVID-19 rules too. Excellent explanations of work from start to finish. Hes an great asset to the company. Great job!

Review 113 (2021-04-21 - Rating: 5)
High quality service from the Plumber Joe who was able to repair my clogged shower drain and unclog my toilet which had been suffering from a jet clog I was unaware of. All utilities are working correctly and this was very happy news. The only downside is the cost. It was 600 dollars for these two tasks after multiple discounts applied. That seems very high to me but again the workmanship and professionalism was very welcome. All covid and cdc protocols were followed so I would recommend this company again based on the experience but be wary as its not inexpensive.

Review 114 (2020-11-29 - Rating: 5)
Our mainline to the sewer was starting to back up, so I called Roto Rooter to clean it preventatively. We have experienced this issue before and we have used Roto Rooter before. The dispatcher was friendly and helpful. She had a technician, Ali, out here within a couple hours on a Sunday. Ali was thorough, careful, and knowledgeable. He explained the issues before and throughout the process. He explained options for trying to maintain the pipes. Most importantly, he helped prevent a major back up into the basement. He was also very friendly and considerate. He put covers not only on his shoes but on the wheels of the machinery. All at all, it was a good experience — This is good of an experience as one can expect from having to deal with cleaning out a sewer line.

Review 115 (2019-10-08 - Rating: 4)
Had a sewer backup in the early morning. Called Roto-Rooter Naperville who scheduled an appointment and came out in under an hour. Absolutely impressed with the speed of service. Felipe was very professional. He did a great job clearing the main sewer line of roots, found that the cast iron pipe was cracked which caused the roots to enter, brought in a camera for visual inspection/confirmation, and also cleared a slow draining bathtub while he was here. Pricing was higher than the cost of my local plumber, but the response time was second-to-none, and in my opinion, made the cost justifiable. Felipe worked for roughly 4 hours - local plumber would have cost ~$350, and Roto-Rooter cost $720 quoted. Pricing was explained as fixed fee, upfront. However, Parts and Product was not included in the original quote nor was that described to me as a possibility, so it ended up being $100 higher than quoted, which came as a surprise. This is the only reason that I didnt give the full 5 stars.

Review 116 (2018-06-24 - Rating: 5)
We had family in town visiting when our kitchen sink backed up and the upstairs plumbing was involved, which meant we no longer had use of our indoor plumbing.We called Roto-Rooter and Andrew 2658 came out immediately (on a Sunday afternoon!). He was knowledgeable and quick to asses the problem. He also offered some great suggestions to avoid this and other future plumbing issues from happening in the future.I really appreciate how careful he was with our wood floors, he not only put on shoe covers when he came inside - but he also put wheel covers on his equipment!Lastly, I just have to mention, we had kids and adults all over playing (excitedly) and on top of that our large barking Labrador, but thankfully Andrew was unfazed by it all!!! Thank you Andrew!!!

Review 117 (2019-10-17 - Rating: 5)
I am so impressed by how quickly Roto Rooter replied to my call of water in my basement. They said theyd arrive in an hour and they actually appeared in 40 min. The estimates are free and I was charged a nominal fee for cutting back some carpet to see how far the water went, check for mold (none fortunately) and the like. The big costs will be faced today when they come back to do the clean up and diagnose the source of the problem. Peace of mind is worth plunging into debt and I have to say, they couldnt have been nicer!

Review 118 (2020-11-24 - Rating: 5)
This was 1st time using Roto-Rooter. And I will definitely use them again. I was not totally sure on the issue but they helped and coordinated the right guys. Both the guys that came out were great. Got it fixed quickly and even during a holiday week. Thank you!

Review 119 (2021-05-27 - Rating: 5)
Ali was a fantastic person and answered any questions we had! I wish I can give 6 stars for his professionalism and courtesy. I will definitely be using Roto-Rooter from now on for any plumbing issues I encounter

Review 120 (2022-04-15 - Rating: 5)
Very fast response, within an hour! He immediately knew the issue and resolved it right away. I had a great experience with Roto-Rooter and will definitely use them if I have to!

Review 121 (2021-01-19 - Rating: 5)
He was extremely nice! Wore his mask and shoe covers. I didn’t feel as though I was being ripped off. He kept me very informed of everything he was doing BEFORE he did it. Quality of service far outweighs the cost.

Review 122 (2022-01-11 - Rating: 5)
We had a main sewer back up. Brett, tech number 6738, was fast, courteous, and insightful. He took care of the issue and gave us a guarantee for the work done. He recommended a roto rooter drain preventative cleaner and we greatly appreciated it. Wonderful service, will use again if I need it. Hopefully I dont...

Review 123 (2023-05-27 - Rating: 5)
Absolutely amazing job. Juen was extremely professional. Found the issue quickly and knew exactly how to handle the situation. 10/10 recommend!

Review 124 (2022-10-14 - Rating: 5)
Juan came out as an emergency call at night and was on time, very professional and communicated each step of the way. We knew what the issue was and how to prevent in the future thanks to him. I will use Roto again based on the service, honesty and professionalism displayed by Juan.

Review 125 (2018-06-14 - Rating: 5)
Had a great experience with these guys, from scheduling to the rep coming for free estimate was a a breeze. And what was good that the estimate was free when most plumbers were charging $60 for estimate and deduct the amount from the total cost if you get the work from them. Kelly 2771 was great and knowledgeable. Our plumbing is through the wall and he made sure that he took out just enough dry wall to get the work done and didnt ruin a large area. I would definitely recommend these guys

Review 126 (2020-11-21 - Rating: 5)
Eduardo, tech plumber #5256 was extremely knowledgeable, helpful, and efficient. The leak is resolved and my drain functional again. Eduardo was also very willing to show solutions and tips about how to keep the issue resolved. Eduardo was great to talk to and would use his services again if another plumbing situation comes up

Review 127 (2018-11-28 - Rating: 4)
The technician was very upfront and honest and was very candid with explaining our plumbing situation. He did everything he could to save us money, and I appreciate that. Kyle and Loga were very professional and installed our new water heater and updated our piping.

Review 128 (2019-11-01 - Rating: 5)
Service was great! Our hot water malfunctioned and dumped TONS of water all over our finished basement. David was out within a few hours to inspect the damage and get the water mitigation process started. He also called the insurance company with me and helped file the claim. CY was onsite right behind David. CY had the leak controlled and a new hot water heater installed in under 4 hours! He also walked me through the whole process and answered all of questions. This is the first time that Ive had to deal with anything like this and Roto-Rooter has made the process seem effortless. Thanks!

Review 129 (2021-08-10 - Rating: 5)
Ivan was very professional and explained everything in good detail and showed me exactly where problem was. It took a while to find the exact issue but Ivan was patient and located the problem and fixed the clog.It ended up being the drum trap.Ivan was respectful, professional, and wore a mask. He was on time and pricing was very reasonable as well.Id definitely call him back again if needed.

Review 130 (2018-06-18 - Rating: 5)
Andrew (#2658) was on call on Fathers Day but came to save us during our plumbing emergency on one of the hottest Sundays weve had this year so far. He was informative and let us know what he was doing each step of the way. He was also really good with my kids. I would definitely recommend Roto Rooter and Andrew to anyone.

Review 131 (2020-01-15 - Rating: 5)
Yuri (1195) came out to our house several week’s ago to help us with an extremely clogged shower drain in the basement that had gradually worsened over the past year. My husband said it was a breeze to schedule the appointment with Roto-Rooter. Yuri was punctual, extremely friendly, and efficient! He explained the issue and described ways to prevent future clogs.We haven’t had any difficulties since the drain service. The shower water drains better than it ever did! Thanks for the great service!

Review 132 (2023-05-10 - Rating: 5)
Joe was Very knowledgeable and friendly. He explained the issue concisely and made sure we understood what to do in the future to prevent it happening again.

Review 133 (2021-01-26 - Rating: 5)
My sump pump stopped working during a snow storm. I had Heto (Cant quite read the name, may be wrong) come out to replace it and he had to deal with a pretty difficult lid to take off. He worked diligently and quickly and replaced our sump pump with a new one and a MUCH quieter one. Very happy with his service.

Review 134 (2022-03-21 - Rating: 5)
Michael came to my home on time and ready to work. He diagnosed the problem with my ceiling leak in like under a minute. He completely explained what was wrong and what he was going to do to fix it. He told me what the individual who installed the Toilet did not do and probably why he did not do it. I love how thorough Michael is. Conclusion, dry bathroom floor and no more ceiling leak! He then moved on to my next problem which was a shower which only had 2 temperatures, very hot and very cold. Once again Michael explained what he thought the problem could be and asked if I wanted to try his possible solution. He reminded me that he was not sure if it would work but seemed to be a very good possibility as to being the problem. He went to the hardware store and returned with the new part to see if it would fix the shower. After trying a few settings he hit it right dead on! For the first time in years I finally had a shower that had more heat settings then hot and cold! To me this was worth its weight in gold! I am extremely pleased with Michaels work and very happy that I chose roto-rooter to fix my issues! I highly recommend them for their promptness, professionalism, honesty and the wonderful technicians that they hire! You must excuse me now, I’m gonna take a shower!

Review 135 (2019-10-14 - Rating: 5)
We experienced a problem today with a pipe that was peripheral to the ejector pump that Roto Rooter installed in January (no problem with the actual pump that they installed). Benjamin, the Supervisor came out first thing this morning to look at it and had Jemo, the original installer come back to do a repair. In short order the issue was fixed, free of charge! We really appreciate that Roto Rooter employees and supervisors are so professional and helpful and stand behind their work. We will use them again and recommend them to others.

Review 136 (2021-02-21 - Rating: 5)
Tavish was AMAZING. Extremely professional, great communication, and exceeded my expectations.He remedied our issue promptly and left everything clean.Highly recommended and would absolutely call again for plumbing needs.

Review 137 (2022-02-17 - Rating: 5)
Nick & Ryan did a great job finishing the job and fixed my issue in a timely manner. They where extremely helpful and pleasant. Explained everything & knew how to solve the issue. Recommend their service to everyone. :-))

Review 138 (2018-06-23 - Rating: 5)
We had water damage from the storm and also a leaking pipe. James Minsky (3716) has been truly amazing. He is very knowledgeable, thorough, and responsive. He came to assess the situation and planned the best course of action--and he followed-up to make sure the work was completed. He organized the work that needed to be done and also handled the insurance claims. He explained each step of the process and clearly had our best interest in mind. We highly recommend James to anyone with any type of water issues! Thank you, James!We also had a Roto-Rooter plumber come out to address the leaking pipe. Burim (4326) did a wonderful job. He took his time and addressed both issues that we had. He changed out our pipe and actually made it fit better. He replaced the previously poor materials with a sturdy new pipe and also took out the unnecessary turns. He was a hard worker, polite, and did quality work. Thanks, Burim!

Review 139 (2022-04-10 - Rating: 5)
Ryan and Gustavo 4100 did an amazing job. They got the problem fixed and we’re very communicative about what EXACTLY they did and why they were doing it. I didn’t feel like my arm was being twisted to do anything and he was even open to negotiate price on a slower day. Rock solid 5 stars

Review 140 (2023-05-10 - Rating: 5)
Both Juan and Donovan were very knowledgeable and thorough. If we have any problems in the future, we would ask for both them again.

Review 141 (2022-07-05 - Rating: 5)
Sewer drain was backing up in the house. Nicholas arrived within an hour of my call. He did a great job of explaining the situation and quickly resolving

Review 142 (2021-08-22 - Rating: 5)
It was very convenient. I made my appointment on line. They came out the very next day. They were courteous in calling me and letting me know when someone would be at my house. They called me when they we’re running a little late, and they called when they were on their way.The young man who came by and unclogged my basement sink was very courteous. He explained to me what he was doing. He explained to me why my sink was clogged and gave me suggestions on how to keep it from clogging. He cleaned up after he was done. I have to consider budget when I make decisions. He tried to work with me. Even though I felt it was a little pricey, at the end of it all I was very pleased with his work. I am so happy that I can wash my clothes in my basement whether than going to the laundromat. Thank you so much for a job well done.

Review 143 (2018-06-13 - Rating: 5)
Wonderful service!! Roto-Rooter came out quickly and fixed my leaky sink. Nail, technician, came out and quickly diagnosed my problem as the garbage disposal. But also suggested I replace my faucet. It ended up my faucet had a hole in it that I had not been aware of. He did both replacements for me. I could have had another major leak if he hadnt suggested the faucet replacement as well. Thanks Roto-Rooter!

Review 144 (2020-11-28 - Rating: 5)
Cy was very professional and efficient. He replaced my ejector pump and suggested he check my sump pump while he was here. I’m so thankful to him for being thorough and making that suggestion because my sump pump was on the verge of overflowing and flooding my basement. I’d recommend Cy #9823 for any plumbing issues you might have. Thanks Cy, Gloria Heim

Review 145 (2019-10-17 - Rating: 5)
First of all I HATE writing reviews but when you get exceptional service I make an exception. We bought a fixer upper so we have had many contractors at our home for HVAC, electrical, plumbing, and general maintenance, I had Roto-Rooter come to my home for a drain clean out. At first I was skeptical about using a big company as I thought prices would be higher. I have had similar work done by other plumbing companies in the N Chicago area so I have some comparison. I made an appointment online and within minutes I had a confirmation and time window. My plumber Patricio (Tech #2029) showed up on time and was very respectful and kind. I usually base the quality of the work on, did the job get done, was there a mess left after completion, and was it a fair price. To my delight all my expectations were met. The price was more than reasonable and Roto-Rooter has coupons online to offset some of the cost. I can say without hesitation Roto-Rooter has won all my future business......

Review 146 (2019-10-26 - Rating: 5)
Jason #5366 replaced our hot water heater/tank. He did an awesome job, was very pleasant, courteous and professional. Would highly recommend him to anyone! Thank you!

Review 147 (2018-10-06 - Rating: 5)
Leonard responded to my sewer backup emergency promptly and was able to fix the problem in no time. He also price matched the quote I was given by another company. I have to say he made a very stressful experience less stressful. He was very friendly and worked very professional.

Review 148 (2020-11-29 - Rating: 5)
Justin was so efficient and professional. He answered ALL my questions and made sure I understood what was going on and what’s gonna happen. EFFICIENCY. We love to see it! After Justin found and repaired the leak in my kitchen sink, he explained to me how I could prevent myself from getting another leak and it was so helpful! I couldn’t have asked for better and fast service!

Review 149 (2020-12-03 - Rating: 5)
The technicians were very professional in dealing with the issue. Even though there were some unexpected challenges, they kept working on finding a solution till they resolved the problem. Clean, polite and professional. Thank you Gabriel for your engagement and great service.

Review 150 (2018-08-29 - Rating: 5)
We were having a problem with 2 of our toilets. I called Roto Rooted and they were out within a couple of hours. They accommodated my request to come at a certain time and were here right when I requested. Peter rebuilt the guts of 2 toilets and I am very happy.

Review 151 (2020-07-18 - Rating: 5)
Our technician Terrence was the epitome of professionalism and the service provided. Initially he was requested to run a new gas line for a new gas stove, but found the existing gas line and with minimal reconstruction in the kitchen hooked up the new stove. My wife was extremely happy!!! Thank you Terrence for an OUTSTANDING job! God bless you richly!

Review 152 (2020-11-26 - Rating: 5)
The service was spot on. The plumber guided me to what he was doing. He made sure he was through in cleaning and unclogging the pipe. He ran it through again to make sure it was clear he courteous throughout. I’m glad he did the job for us , though I hope we won’t need this service for some time

Review 153 (2018-09-01 - Rating: 5)
Leonard was very fast responding to my plumbing emergency. He was friendly and I would recommend using Roto Rooter. Also since my problem escalated the team was fantastic and had my work completed in 2 days. Fantastic service all arounf.

Review 154 (2021-03-30 - Rating: 5)
This is my third great experience with Roto Rooter. Service tech was prompt and very kind. Excellent job; in and out in less than an hour. Would highly recommend and will definitely use again.

Review 155 (2018-08-31 - Rating: 5)
Tree roots caused my main water line and pipes to be clogged.This caused backup and waste to come up the laundry drain. I called Roto-Rooter and Andre(#8971) was prompt, professional and extremely knowledgeable. He explained the issue and fixed it in less than two hours.I appreciate the great customer service and highly recommend this company for any plumbing issues.

Review 156 (2020-07-16 - Rating: 5)
Felipe did an outstanding job of assessing the situation, advising on the possible solutions, and keeping our home very clean in the process.His range of experience and expectations for the remedy gave us a great deal of confidence.

Review 157 (2020-11-20 - Rating: 5)
I had sewage coming up through the floor drain in my utility room. Jesus did a very thorough job in identifying and rectifying the issue. He ran the camera and identified the main issue. He rodded out the access (I think that’s what it’s called) and when he noticed how much debris was in the floor drain he rodded that as well. Everyone was friendly, knowledgeable and professional. I am very pleased with the service I received.

Review 158 (2021-02-07 - Rating: 5)
Our plumber came out on a freezing cold Sunday (his name began with an H - I cannot for the life of me remember it in its entirety!) and went above and beyond to assist us with our water heater issue. We had heating elements that had gone bad and wanted to replace them, but had issues draining our tanks since our plumbing system has some sort of crossover. He was able to help us drain our tanks, replace our heating elements, inspect our faucets/showers afterwards and gave us instructions on when to use our appliances once everything was heated up again. We were ready to tear our hair out trying to find an after hours plumber and places were charging outrageous after hours pricing - Roto Rooter came through and our plumber was respectful, got the job done and finally put our minds at ease

Review 159 (2018-06-29 - Rating: 5)
Jacob 2769 was very professional, courteous and knowledgeable. He answered all my questions and explained information well. It is evident that he cares about customer satisfaction. He took great care in keeping everything clean. I was very impressed. Thank you, Jacob 2769.

Review 160 (2021-03-22 - Rating: 4)
Dispatch itself was a bit slow. I had an initial appointment scheduled and was not called until ~2 hours after the appointment window and was just told I had to reschedule. What lacked in that department was made up for by the technician showing professionalism and efficiency when reinstalling our outside spigot.

Review 161 (2023-04-13 - Rating: 5)
Kemal was very thorough and polite. He did an excellent job and I highly recommend him!

Review 162 (2018-06-19 - Rating: 5)
Excellent fast service on Fathers Day when a main sewer drain backed up. Theodore and his crew were awesome and efficient. Highly recommend using and will again for all plumbing needs.

Review 163 (2019-10-29 - Rating: 5)
Had a blocked drain late on a Sunday night and was able to book appointment online for 8-10am the next morning. Filipe called at 730 am and arrived at 8am. He did an excellent job, was very knowledable and removed the blockage efficiently. First time customer and would call again for all plumbing needs.

Review 164 (2019-10-11 - Rating: 5)
Mark tech 2840, This guy is the best guys . He really explains everything so you understand the whole process. I will recommend him to everyone I know. He does a great job. He made our process very easy

Review 165 (2019-10-08 - Rating: 5)
My Plumber, Terrence, was fantastic! He is professional, courteous, prompt, patient (I asked a lot of questions), and knows everything there is to know about plumbing! He walked right in and spotted the problem immediately! The matter was resolved and the area was left spotless. If you ever experience a problem with your sump pump, Terrence is definitely the man to call.

Review 166 (2022-12-15 - Rating: 5)
Karim did a great job replacing my sump pump. He showed me a lot of best practices to keep my garage from flooding again.

Review 167 (2021-03-19 - Rating: 5)
I really appreciated the fact that he took the time to find out the problem.. when we got other estimates and they were not as detailed as Hector...He showed us what was clogged...he sbow the rust and it was just awesome...he was great and he listened...l would recommend Roto Rooter to anyone..and especially Hector.

Review 168 (2018-06-13 - Rating: 5)
We were in the middle of a bathroom remodel and I was installing a new valve when the unexpected happened. The copper pipe I was installing the valve on, cracked and began leaking into the wall. It was about 5:30 in the evening and we had to shut water off to avoid damage to our home. We called Roto-Rooter to see if they could send someone out to fix it. This was our first experience with this company and we couldnt be more pleased with the service we received! From Christina who answered the phone to Kyle who came to our home and made the repair, both were very friendly and professional. Kyle made a couple of recommendations of what he could do to alleviate our issue and made quick work of the problem. The next time we need any plumbing services, Roto-Rooter will be the company we will call.

Review 169 (2018-07-05 - Rating: 5)
We called about a broken evacuation pump for our basement. They were out within 30 minutes, diagnosed the problem and replaced the equipment within another 30 minutes. The plumber, 3269Kyle was very helpful and explained what he was doing. He gave us all the information we needed about the warranty on the product and labor, as well as setting up someone to come out and provide clean up and restoration to our basement.

Review 170 (2018-08-14 - Rating: 5)
We had tree roots block our sewer line, contacted Roto-Rooter and they sent Chris (#4830) to clear it out. He was able to access from front yard clean out to house and back to main. He explained everything he was doing, let me see it blocked, then see it cleared up with water flowing through. He did a thorough job to confirm it was clean.

Review 171 (2018-06-03 - Rating: 5)
When our basement started to flood I called several companies to help. The ONLY one that responded was Roto Rooter. The gentleman that came out was Terry (4134). He was great. It took a lot to unplug some old cast iron pipes in our basement but he kept at it until it was right. Terry cleaned up after himself, was very nice to talk too and we were very happy with the job he did. Pleased with Roto Rooter all the way around.

Review 172 (2023-05-12 - Rating: 5)
Kemal did an excellent job with time and performance and was very detailed with work needed to be done. 5 stars

Review 173 (2020-12-02 - Rating: 5)
Jeff was extremely helpful and answered my questions and gave me information about how to avoid problems in the future..very proactive and honest. He wore a mask and shoe coverings and was very polite. They came out within an hour of calling for service.

Review 174 (2022-11-12 - Rating: 5)
Karim was on time and very knowledgeable. He took the time to explain the issue and offered a resolution for the future. Karim was very kind and efficient I will request him again.

Review 175 (2020-07-30 - Rating: 5)
Mark 2840 and Bernard 2961 did an awesome job in fixing my kitchen sink. They were professional, on time and got the done! Highly recommend Roto Rooter.

Review 176 (2024-12-01 - Rating: 5)
Eris did an awesome job replacing a toilet.

Review 177 (2018-07-02 - Rating: 5)
Grant was polite, understanding and so good at his job.To add to bad luck, the upstairs unit was locked so I assumed this would take another day. But incredibly Grant made a second trip after hours (on a Sunday!)He instantly pointed to the source of leak and he even fixed it to prevent further damage, made recommendations about what to do next.I hope I never have to see him again under these circumstances however if I need a plumbing job in the future there’s no doubt about what number I’ll be calling.

Review 178 (2018-06-16 - Rating: 5)
FOR KYLE (0784) - Order 25-20292924My experience with Roto-Rooter on 6/13 was outstanding - more specifically my experience with KYLE was outstanding !About 5pm, stuff started inexplicably spewing from several sink drains. As an engineer I understand basic systems and diagnosed what I thought the problem was within a few minutes - but I had neither the tools nor the expertise to solve it. (Worse, I knew I could not use any water or flush toilets). I called the local Roto-Rooter emergency number and KYLE showed up within an hour. KYLE systematically and accurately diagnosed the problem (I had been partially correct) and went to work.His professionalism was obvious and his pleasant demeanor was reassuring. His explanation and approach were accurate (and as an engineer I am not easily impressed by these kinds of things).By 8pm the problem was essentially fixed but with some lingering questions about some remaining remote possibilities. KYLE went the extra mile (and on his own enlisted JAMES) to investigate those eventualities and insure a 100% solution.My wife and I agreed that this was the best service type person we had seen in 20 years in our home. As the face of the company, KYLE is a better advertisement than any print or electronic media version. If KYLE is typical of the company, you have an absolute winner !!

Review 179 (2012-06-11 - Rating: 5)
Plumber, Addison, IL. We had a copper pipe leak problem in our basement on a Sunday afternoon. Called and Service Tech arrived within 30 minutes of phone call. He showed me the problems and made recommendations on how to fix correctly. It took him 2 hours due to how difficult it was to access the pipes next to the floor joists in the basement plus there were several elbows and T-joints involved. He charged me the flat rate, honored my coupon and gave me a gallon of drain cleaner. $440 total for a very difficult repair job but he fixed it 100% as promised. Cleaned up after the work and Technician Armisonj #601 was very friendly and cordial. Ill use them again for sure.

Review 180 (2019-10-14 - Rating: 5)
Jaun Tech #5155 and Anthony Tech # 3166 were just EXCELLENT.. They came out after the first tech was here and had to finish the job he was suppose to do.. Jaun started with explaining everything from start to finish. He and Anthony went beyond what they had to do.. Got the sink clog free after very precise and hard work.What they pulled out looked like an Eagles nest and then cleaned the floor and cabinets,,Very polite and respectful.. I have to say I wish everyone could get this pair,, We were very fortunate. Thank you very much !!!!!!!

Review 181 (2018-06-27 - Rating: 5)
Called Roto-Rooter for assistance with a sump sewer line backup. Robert Welch was dispatch on the same day of my call. Robert arrived, listed for the description of the problem, assessed the problem, and started to work. Work was completed in less than two hours and problem was fixed. Would definitely not hesitate to call again if needed.