Roscoe Brown Heating, Cooling, and Plumbing

Located in Mcminnville, Tennessee

Address: 4127 Manchester Hwy, McMinnville, TN 37110, United States

Phone: +1 615-203-3875

Rating: 4.6

Services

Online estimates
On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-05 - Rating: 5)
Our water heater went belly-up; Jake arrived on time, ordered a new unit and had it replace early the following morning.While RB was here; I signed up for semi annual HVAC inspection; the following day Jordan discovered our main heating unit was rusted through and allowing carbon monoxide to be pumped into the house, requiring a new HVAC system. Daniel and Zach arrived, on time, with the new 3.5 ton unit and had it fully installed in 2 hours and 20 minutes, impressive.Jake; Jordan; Daniel & Zach were professional, friendly, knowledgeable and on time - On time; meaning they were here precisely when they said they would be. Customer service at Roscoe Brown is second to none.David Harris - Morrison, TN

Review 2 (2024-09-20 - Rating: 4)
Roscoe Brown guys did a great job on the new unit for my house. Very professional and informative. Thanks to Tony and Mark for the great job! I would recommend them to anyone.

Review 3 (2024-09-27 - Rating: 5)
Ryan MacDonald is the real MVP. He has out to help us on a few occasions and is so kind, thorough, and professional. He takes the time to explain what is needed and why and how to get the most out of our units. We trust and appreciate his expertise Definitely recommend Roscoe Brown and especially Ryan! (He was also patient & kind with our animals!) 5/5!

Review 4 (2024-09-26 - Rating: 5)
Daniel Dodson and Mark Kisamore (McMinnville location), the 2 lead installers on my job, along with their helper Abe and another gentleman whose name I dont remember, were excellent. Professional. Caring. Conscientious. Went above and beyond. Cleaned up after themselves, even went so far as to move a rug for me so as to ensure maximum airflow in my office. Mark did the inside work, and he paid attention when I asked that he be sure not to leave exposed holes that my cats could escape into - he covered intake ductwork EVERY SINGLE TIME. 10/10 would use over and over again for all my HVAC needs. Im not surprised, though - I received this same level of excellence from the Murfreesboro Roscoe Brown. That says something about a company culture of customer first.

Review 5 (2024-07-31 - Rating: 5)
Ben Fraser is the definition of professional. I know I can trust him to do what is right and what is needed without having to worry. I wish all people in the service industry could be so kind and professional

Review 6 (2024-07-31 - Rating: 5)
Roscoe Brown is my HVAC and plumbing company of choice! I highly recommend them and Ben Fraser! Ben is knowledgeable and professional and always kind!

Review 7 (2024-09-08 - Rating: 5)
We need to maintain and getting our water heaters flushed and checked gives us peace of mind.Technicians who helped us recently are:Jordan & Casey came out to do routine maintenance on our gas water heaters. They also looked for leaks so nothing would be overlooked and wrote estimates.Cody did routine maintenance on our heating unit and also he and project manager Tony came out to assess needs for adding insulation and then getting ducts checked out. He took pictures and made needed minor repairs.Technicians came to remove under the house insulation in order to ready our home to have treatments by another company. They had good estimates and competed the removal job at a reasonable and fair cost and laid down a new vapor barrier. I would like to rate all their work as 5.Those technicians are: Zach Decker and Daniel Dodson; Mark Kissamore & John Graham; this team removed all the under the floor insulation and laid down a new vapor barrier. Afterward they upgraded the insulation to R-38 in the attic.A proposal was done by Jake Davis and we talked to the company lead plumber Zane who answered my questions. He worked with Jake to help prepare options for us for work to be done on plumbing: adding vents to our utility room, kitchen, and bathrooms. Part of this option is still open on our bathrooms, and we are thinking that we will try to work on this next. Most of the plumbing work has already been completed. This other option that we are working on is open and would need to schedule this. We are greatly pleased with their work. We are glad that we have 30 days on options.Teri and Troy also are there for us too and over the years they have helped us to schedule a technician to come out if we need them and answer questions.The technicians are always very professional and get work done.

Review 8 (2024-10-06 - Rating: 5)
We rely on Roscoe Brown both commercially and personally. Alice (customer service) and Josh (technician) are top notch!

Review 9 (2024-02-29 - Rating: 5)
Our heat wasnt working last night and the lady that answered the phone was beyond professional and explained everything well. Dalton came out and had us up and running in a very short time. He was great at making sure everything was solved and we didnt have any questions. Highly recommend them.

Review 10 (2024-11-21 - Rating: 5)
We know are HVAC unit was on its last leg so contacted electric company about TVA financing. they gave me list of 8 companys to pick from. Called each one two of them said could not do it until after deer season 4 did not return my phone call 1 said they would be there on Friday at 1.30 at 4.30 a lady called said it would now be next Monday. Monday no one showed up called Roscoe Brown said they would be there at 3.30 the next day 3.35 they pulled in to do the estimate. Did a great job on info for buying a new unit. Set up a appointment for the next Wednesday morning. At 8.am Mark and his crew showed up on time he informed me what they were going to be doing. Any time they came in the house they took their shoes off by 12 they were finishing up. was very happy with their work would recommend.Terry

Review 11 (2023-07-22 - Rating: 5)
Chris Nance did a wonderful job helping me at my house. We had a leaking shower drain and he identified and fixed the problem quickly, crawling under the home to do it. A few weeks later and there was still another leak, something to do with an incorrectly installed shower head. Again he quickly solved the issue and the home is leak free! Chris didnt just fix the immediate issue but also tried to uncover other issues that might lead to future problems. This did not feel like searching for problems where none existed, he was genuine about preventing problems and keeping the home in good shape. He was upfront about costs and honest about the time and investment needed, and very kind during every step. It was great to work with Chris and I trust him to do a great job!

Review 12 (2023-06-24 - Rating: 5)
Dalton was great. Arrived quickly and explained the pros and cons of my unit. He didn’t try to “push” or sale something. He allowed me to watch and learn what he was doing and even walked me through how to change a potentially faulty thermostat. I’m usually weary of companies but Dalton will be my go to for my house.

Review 13 (2024-07-14 - Rating: 5)
Rachael W abd Nathan B are excellent service providers. On time, friendly and knowledgable. Definitely reccomend them!!

Review 14 (2022-03-26 - Rating: 5)
Called on a Saturday for someone to come to fix a faucet. I told them it was not a huge problem, so did not expect anyone until Monday. Within a few hours Chris was at our door. He was so nice and kept working until it was all taken care of even though it was a Saturday afternoon. He cleaned everything up and put all back in place before he left. We so appreciate Chris’s ability to get the job done, not leave a mess and his professionalism!

Review 15 (2022-11-04 - Rating: 5)
Replaced my heat pump/AC/Thermastat. Skyler S. & John G. worked as a team installing my unit. Very professional and happy to explain & show the steps of the process. Quick and answered any questions. Sales rep Tony Smith did a great job following up on the install and even dropped by some additional supplies for the guys. Glad to get our unit replaced before winter!

Review 16 (2024-07-14 - Rating: 5)
Nathan B and Rachael W were friendly and very knowledgeable!! Definitely appreciate their help!! Cool days are here again ☺️

Review 17 (2024-12-05 - Rating: 5)
I had a new HVAC 15 seer unit installed today. Mark Kisamore and his partner did a great job on the install. I was also impressed with Tony Smith their salesman. He did a through inspection of my old unit. No other salesmen did that. Very satisfied with my new system. I would recommend them to other customers. Bob M.

Review 18 (2022-11-22 - Rating: 5)
The reason I called was our furnace was not working. They came out in great time and was able to fix our very old furnace. Very knowledgeable, quick, fair, and most of all honest!!! Will definitely use them again. Very hard to find honest and knowledgeable hvac people.

Review 19 (2022-06-09 - Rating: 5)
TWENTY STARS is what they deserve! I had a new central unit installed horribly by the house flipper, Don Fults that came with my newly purchased home. RB came to the rescue THAT DAY! My unit was not level, not on the concrete pad correctly, not insulated properly, not sealed, no cut off power box, nor was it enclosed, allowing squirrels, skunks, cats and whatever directly into my home to nest into my duct work. It was awful. RB fixed it at an extremely fair price!!!!! They are amazing, respectful, kind, and had compassion for my situation. Thank the Lord for a great company like Roscoe Brown.

Review 20 (2022-04-07 - Rating: 5)
The staff at this location are very kind and professional. Honestly they were all so incredibly nice to my daughter and I, especially Cody and Tiffany, as well as the dispatcher who is always polite. They replaced my HVAC and duct work, and I already notice a huge improvement. So happy I did it and choose this company. They work with the electric company’s loan program to make it affordable, and also offer financing.

Review 21 (2022-04-19 - Rating: 5)
Ben Dodd came out and was very professional and made quick work to get our unit fixed. He explained each step so we could see exactly what was being fixed and also helped get us the best deal possible! We appreciated him and roscoe brown!

Review 22 (2021-08-05 - Rating: 5)
Skyler was wonderful he explained everything to me fully and gave me options for repairs and replacing ac units. Skyler did maintenance on four units while my children followed him around talking his ear off. He was very kind and respectful I truly appreciate you all your help and your now our AC man we dont want anyone else to be sent but you.

Review 23 (2021-06-12 - Rating: 5)
Skyler and the installer , whose name has slipped my mind at this late hour were awesome started with an R. Both of them. Super friendly, super good work ethic. Did the job and restored our faith in roscoe brown here after we had a rough experience with a prior team from the company. Grateful for their help. 10 star, five for each of them🙂⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Review 24 (2019-08-22 - Rating: 5)
I had a great experience with Roscoe Brown. Dane was in my driveway in less than 15 minutes and was extremely friendly and professional. He diagnosed my system and fixed the issue quickly. I will certainly call Roscoe Brown the next time I need service. Thanks so much, Dane!

Review 25 (2019-07-25 - Rating: 5)
We were sweltering in the July heat. Everywhere we turned, people were looking to rip us off. We had begun to think we would have to learn to live without AC until further notice. We just dont have hundreds of dollars to spend on a faulty unit. But Roscoe Brown came through when nobody else would. They sent a friendly technician named Ryan Bynum in less than half an hour from the time we called. He was professional and quick-had our AC running in no time flat! We wont have to suffer after all, thanks to him! Thanks, Ryan! Youre our hero! We will recommend Roscoe Brown to anyone and everyone who will give us the time of day!

Review 26 (2019-07-08 - Rating: 5)
Thank you to Ryan who came out on a Sunday night to repair our air conditioning unit! He arrived shortly after I called the emergency service and went right to work fixing the problem. Thankful that Roscoe Brown has 24 hr. service and that they have a friendly knowledgeable employee like Ryan!

Review 27 (2019-09-30 - Rating: 5)
Great experience. Craig was out to us within minutes of calling on a sunday and helped diagnose and temporarily fix to keep us comfortable until further help can come. Have always had wonderful quick service and will continue using this company for all further services.

Review 28 (2023-11-20 - Rating: 5)
Marc B was a great help, and had our issue fixed in no time. He also provided us with advice that would help us avoid the same problem again in the future. Thanks!

Review 29 (2019-11-18 - Rating: 5)
Greg Phillips from Roscoe Brown in McMinnville was so helpful in fixing an issue we had with our HVAC install. I called and left a message describing the problem late one afternoon. He called me back after normal work hours and truly listened to the issues I had. Before 8 am the next morning, he had someone at our house. Within less than an hour, the install issue was resolved. And at no cost to us.However, Greg then went far above and beyond to help us out when our water heater needing replacing recently. We will certainly be using ONLY Roscoe Brown for any future HVAC and plumbing needs. I cant recommend him and the team from Roscoe Brown enough. He really delivered on customer service!

Review 30 (2022-08-15 - Rating: 5)
Ryan and Tiffany came out today and fixed our problem quickly. They were super personable and did a wonderful job. I would definitely recommend them to anybody!

Review 31 (2024-07-03 - Rating: 5)
Spencer did a great job. Friendly, customer focus!

Review 32 (2023-08-23 - Rating: 5)
Jordan and Jacob did a great job repairing my Rinnai Tankless Water Heater! They were on time and got my water heater running again!

Review 33 (2021-07-13 - Rating: 5)
We love Roscoe Brown! We wouldn’t go with anyone else! If you need anything done & you live in McMinnville, TN ask for CHRIS BUTCHER! Chris is very professional & he knows what he is doing! Thank you so much, Chris for helping us fix our AC! 😃

Review 34 (2020-01-15 - Rating: 5)
Dane Harville came to our house in Viola for an emergency problem. He went above and beyond the call of duty. My wife was very impressed, as was I, with his diligence, good manner and attitude and skill. I hope you have many more folks like Dane.

Review 35 (2022-07-02 - Rating: 4)
Called Roscoe Brown in Mcminnville TN. For a service call on my upstairs AC, first thing they asked me, is it over 10 years old ? Alert ! ALERT !, WHEN tech got here ,said I needed new AC unit ,$12,000 dollars, I called a competitor AC Heating and air, put in Freon $240 , and I am good to go, Beware Roscoe Brown !!

Review 36 (2024-07-26 - Rating: 5)
Spencer came to help us out today. Did an awesome job for us. couldnt have asked for a better service member.

Review 37 (2019-09-14 - Rating: 5)
When our a/c quit during the heat wave of Sept , we called our normal place. After 2 visits and then a no show, (3 days without A/c), I contacted Roscoe Brown. Jason Haston of McMinnville came out and in one hour had it up and cooling. Thank You so much !!

Review 38 (2024-07-17 - Rating: 5)
Felipe and Joseph are the people to ask for any plumbing issues! Thank you guys

Review 39 (2021-09-04 - Rating: 5)
Building a new house called and talk to Jimmy Presley he came up went over the options we had he is really knowledgeable and really super nice guy to deal with then Robert Mcmunn came out to do the install he did a great job we thought a lot of him real easy to work with Jimmy and Robert thanks Anthony,Sharon and Deanna Meeks

Review 40 (2019-07-13 - Rating: 5)
Just moved here and the AC in the temp house we bought wasnt working.These guys had me fixed in no time. Decently priced. Good tech.

Review 41 (2024-06-29 - Rating: 5)
Spencer overall great guy for the job.

Review 42 (2024-12-06 - Rating: 5)
Ben Fraser is awesome!

Review 43 (2020-04-13 - Rating: 5)
Jason Haston is the man! Hes been our technician since before the business was Roscoe Brown. As long as he works with RB - thats who will get our business!

Review 44 (2024-06-20 - Rating: 5)
Nathan D is very friendly and knowledgeable!

Review 45 (2021-10-22 - Rating: 5)
Ben Dodd from the Mcminville location is a great technician. Very friendly. Very knowledgeable. Very informative. Very happy with the service. Thank you.

Review 46 (2022-04-20 - Rating: 5)
Ben did a great job installing some ecobee thermostats! Great and in a great amount of time.

Review 47 (2022-12-23 - Rating: 5)
Shout out to Samuel V. Pipes froze over and he was able to find and solve the problem quickly and was very thorough when explaining the issues and solutions

Review 48 (2019-07-30 - Rating: 5)
Quick response to our call, Dane was pleasant, courteous and got the job done and got us cooling right.

Review 49 (2023-03-20 - Rating: 5)
These guys did a great job installing some outdoor water faucets for me. I called them on a Wednesday, on Thursday they showed up to give me and estimate and then said if I was happy with the quote they could go ahead and do the job. There were two guys, one was Samuel Vazquez and they both did an amazing job. They were very polite, professional and good at their jobs.

Review 50 (2021-01-04 - Rating: 5)
Dylan Eady did a great job. Very professional and answered all questions.

Review 51 (2022-11-18 - Rating: 5)
By an unlicensed handyman and Zane did a wonderfulThank you so much

Review 52 (2019-12-18 - Rating: 5)
Great people would not trust anyone else I called they were here in no time Thanks Roscoe Brown

Review 53 (2023-01-12 - Rating: 5)
The plumbing rep came out in a Saturday when we needed him. We were very satisfied. Will recommend Roscoe Brown to others.

Review 54 (2022-11-21 - Rating: 4)
Dalton Overton went above and beyond to help fix my situation

Review 55 (2022-01-12 - Rating: 5)
Tyler arrived promptly and was polite and professional. He replaced the toilet in my upstairs bathroom in a matter of minutes.He answered my questions and I can’t be more pleased with my new toilet. He hauled off the old one and even the large box the new one came in.I highly recommend Tyler and Roscoe Brown in McMinnville.