Shanklin Heating, Air Conditioning, & Electric

Photo of Shanklin Heating, Air Conditioning, & Electric

Located in Massillon, Ohio

Address: 3542 Lincoln Way E, Massillon, OH 44646, United States

Phone: +1 330-767-9692

Rating: 4.9

Services

  • On-site services
  • Language assistance
  • Repair services

Categories

  • Electrician
  • Air conditioning contractor
  • Air conditioning repair service
  • Air duct cleaning service
  • Heating contractor
  • Furnace repair service
  • HVAC contractor
  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-27 - Rating: 5)

    Ive had the best experience with your company and employees. Brian and Connie last year were unbelievable with how much compassion they showed me. Case today was another great representative of the people you hire. I always recommend Shanklin service. 100% satisfied. Thank you šŸ‘

  • Review 2 (2024-12-21 - Rating: 5)

    What a great little independent business! I needed service on my kohler generator & was having problems doing so until I found Shanklin. Tyler was very knowledgeable & extremely helpful. I could tell his opinions were genuine & realistic. I really appreciate this types of companies who are there to help you, not like others who at the end of the day only care about the $$$.

  • Review 3 (2024-06-05 - Rating: 5)

    We bought a 1953 house with original boiler system. We knew it was a matter of time that we would need to replace it & didnt want it to be in the middle of winter. Phil was very courteous, friendly & informative. Not the typical high-pressure sales person. He gave us update options & prices & also confirmed supplies were available before we made a decision.UPDATE: We called Shanklin again to help with our A/C ductwork. We expected it to take 2 days but the guys replaced the whole system & cleaned up/out all the old ducts & insulation in just 6 hours. These guys are always courteous, on time, friendly & helpful. I highly recommend Shanklin. šŸ‘Œ

  • Review 4 (2024-08-26 - Rating: 5)

    Our system was 20yrs old, original from when the house was built. It was still working, but I knew it was just a matter of time. We decided to replace the entire system before it failed during extreme heat or the middle of winter. This gave us time to get multiple quotes and learn about the technology that is available today. Shanklin had very high reviews and I knew 2-3 people personally who had good things to say about their experience, so we made sure they were on the list of local companies we wanted to meet with. Long story short, we had a few good meetings and a few we ruled out quickly, ultimately deciding to use Shanklin and their Amana full system. Scott was our salesperson, and he did a nice job, things felt more transparent than most other quotes we got. We went with the new inverter air conditioner which is so quiet that itā€™s hard to describe or even imagine. The install team was professional and courteous, as well as clean and thorough. They have been good about making sure weā€™re satisfied after the install and Weā€™re very pleased so far. The pictures Iā€™ve attached have the sound levels of the old system and the new, taken from the same spots. We havenā€™t had it long enough to know how much savings we might see due to improvements in efficiency, but I can tell our house is more comfortable already and the lower sound levels are an added benefit.

  • Review 5 (2023-01-29 - Rating: 5)

    The guys were professional, experienced, knowledgeable and courteous. Very impressed with their work, ethics and cleanliness. Cannot say enough good things about Marcus, Craig, Matthew and Ricky. Thanks guys for the excellent job! We can highly recommend Shanklin. Pictures reflect out with the old furnace and in with the new.

  • Review 6 (2024-02-22 - Rating: 5)

    We just had a new air conditioner installed to have central air in our house! Ian and Dave were polite and friendly! The work all looked great and exceeded our expectations! They cleaned up after themselves and everything looked professional and tidy! We will definitely continue to use their services and recommend them!

  • Review 7 (2024-03-06 - Rating: 5)

    I started working with Shanklin on the HVAC side a few years ago and have been 100% happy so I figured I would try them for some plumbing work to replace a couple hot water heaters and they did phenomenal work. I work with other contractors as well and I would highly advise anyone to at least consider Shanklin. I am glad I did!

  • Review 8 (2024-10-29 - Rating: 5)

    Our second time using Shanklin Heating, Air Conditioning. We were pleased with the service both times. Brian was beyond kind today. My husband and I will use Shanklin again.Thank you

  • Review 9 (2024-12-08 - Rating: 5)

    8 Dec 2024: Derek from Shanklin recently visited my estate to survey and provide an engineering quote for some unique HVAC requirements I am managing. I have been involved in my familys home construction business since 1966. I do not often encounter contractors as professional as Derek and the Shanklin HVAC/Electric company. I look forward to my business with them. Mark

  • Review 10 (2024-08-03 - Rating: 5)

    The guys from Shanklin did a great job. Unit works fine. They were timely and cleaned up when done. Used Shanklin for over 16 years and everything running good!

  • Review 11 (2024-04-19 - Rating: 5)

    Brandon from Shanklin came out and did a tune up on my AC unit and furnace. He was very pleasant and easy to talk too. He took the time to address my questions and concerns. My experience with him was wonderful! When I asked about other services that Shanklin offered he was very up front with potential cost and not pushy on trying to sell them. Very pleased with my service. Definitely will be using them for future needs.

  • Review 12 (2024-06-17 - Rating: 5)

    Im sorry that this review is so late, I wrote it out & thought I sent back in March :)Zach was here to do the annual check on 2 furnaces for my duplex! He seemed very knowledgable & explained everything, I really appreciated that!I asked for him to send me an itemized explanation of what he told me about why the motor needed replaced along with thee repair costs for my records I knew I wouldnt remember all that he said :) I looked back at my invoice I received but never received the itemized explanation for replacing the motor!He was very nice! :)) Thanks Zach & Shanklin

  • Review 13 (2024-06-30 - Rating: 5)

    I had Mike come to my home for a yearly maintenance/inspection of my HVAC system. He was very professional and friendly, and thoroughly inspected my whole system. No issues found, and price was very affordable with no surprises. Will happily use them again in the future.

  • Review 14 (2024-07-25 - Rating: 5)

    Outstanding job everyone was courtesy and professional. Showed me everything I needed to know on how to operate the remotes. I would highly recommend Shanklin to anybody I know for any services you provide. Thank you very much!

  • Review 15 (2024-12-11 - Rating: 5)

    Been a customer of Shanklins probably for several decades. The latest visit was just fine. The technician was early and friendly.

  • Review 16 (2024-04-26 - Rating: 5)

    The interaction from the phone call with Annie making the appointment which was very promptly scheduled the very next morning to the visit with Scott discussing our a/c being replaced and explaining several options with products and price factors we were quite impressed with the professionalism in entire process. Scott talked to us with patience and very informative about the entire process that will be performed.We are very pleased with Shanklin and have used their services for many years and will absolutely continue for many more.

  • Review 17 (2024-06-21 - Rating: 5)

    Tyler was great. He explained what the problem was and most likely causes. He also addressed them. Very polite and courteous.Samantha was also great at getting us scheduled quickly and also did a great job in explaining plan options - which I signed up for.

  • Review 18 (2024-06-13 - Rating: 5)

    Tommy is the best of the best. Efficient, trustworthy, thorough, and was able to expertly explain to me everything he was doing or needed to be done. Shanklin is a great company and will continue to get our business in the future.

  • Review 19 (2024-04-25 - Rating: 5)

    Samantha is always so pleasant, helpful and polite! She always makes sure all my concerns are addressed. Tommy is extremely professional and courteous!! He goes above and beyond to ensure that everything is taken care of. They take great pride in their work , I highly recommend this company and their team!

  • Review 20 (2024-07-19 - Rating: 5)

    Samantha in the office and the two technicians that came to my home were amazing! Very professional and informative with everything they did. I would 100% recommend Shanklin heating and cooling.

  • Review 21 (2024-06-24 - Rating: 5)

    Brian E was great to work with! He explained everything he was doing and got my AC back up and working quickly. Highly recommend Shanklin and will use them again for any future Furnace or AC needs!

  • Review 22 (2024-05-09 - Rating: 5)

    Within a week of calling Shanklin, I had Phil visit for an estimate, Connie followed up, Annie got us scheduled, and Josh and Nate installed our new A/C! I couldnt have asked for any better customer service from all of them. They make a great team and truly showed they cared! Highly recommend!

  • Review 23 (2024-07-13 - Rating: 5)

    Mike was very thorough. He even made me aware that I have a small water leak that needs to be fixed. Very pleasant young man. Give him a raise.

  • Review 24 (2024-07-19 - Rating: 5)

    Hats off to Shanklin and their tech John W. and Annie for the terrific job they did on the scheduling and maintenance of our air conditioning system. John W. did a great job with the inspections and was also very clear on the condition of everything. The work areas were left spotless. Communication with Annie for other work was very personal and easy. We do not have a single complaint and highly recommend Shanklin for anyone looking for their supplied services. 5 stars without a doubt.

  • Review 25 (2024-06-19 - Rating: 5)

    Customer Service was over the top. AC went out 10pm at night. Warranty site recommended a few hvac companies. I chose to try Shanklin. It asked me to pick 3 days for appt. By 9am the next day they called to schedule appointment for that day. Arrived at my house by 3pm and fixed by 4pm. My wife met the tech when he arrived and said he was the friendliest hvac tech she had ever met. He spoke very highly of his employer. Said they take care of their employees and their customers. Everything was so great, that we enrolled in one of their maintenance plan which we have never done with any company. I have already highly recommended to all my friends and family on Facebook and would do the same here. If youve never used them before give them a shot to impress you like they did us.

  • Review 26 (2024-02-26 - Rating: 5)

    I couldnā€™t be happier with my experience with Shanklin. It was made very clear to us about what we could expect and our questions were answered completely. The young folks that did the installations were kind and polite and we enjoyed having them around all day. I would recommended Shanklin to anyone.

  • Review 27 (2024-04-03 - Rating: 5)

    Shanklin is terrific. They are there when you need them. Always competent and professional workmen. They help solve problems but not try to sell you unneeded things. Tom is absolutely first rate in skill and customer relations. The schedulers are friendly and easy to work with. If you need heating and cooling specialists this company canā€™t be beat

  • Review 28 (2024-07-29 - Rating: 5)

    Case was on time, courteous, knowledgeable, informative. A true asset to your company. Excellent work! Id have him again in a heartbeat!

  • Review 29 (2024-07-22 - Rating: 5)

    Brandon was fantastic. Super informative, patient and knowledgeable. Fantastic serviceFrom start to end. We look forward to our continued relationship!

  • Review 30 (2024-06-18 - Rating: 5)

    I was very pleased with the assessment i received with Shanklin heating and air they were very good at explaining what was needed to replace my furnace-air and everything they would do .So I chose them i feel like I made a good choice I know they will do a great job and Iā€™ll be pleased with the results.

  • Review 31 (2024-04-12 - Rating: 5)

    Both Rachel and Michael were great to work with on both the scheduling and maintenance for my furnace and heat pump. Michael was very respectful and knowledgeable. He answered all my questions and I appreciate his time and patience! Been doing business with Shanklin for years! They are A+.

  • Review 32 (2024-06-01 - Rating: 5)

    Thank YouYour team of professionals were well versed in all operations of the installation. From the initial phone call, servicing, sales; to the installations has been educational & easy to deal with. Everyone was courteous & understanding of all my needs. Thank You Again

  • Review 33 (2024-12-17 - Rating: 5)

    Zach B was so courteous and professional. Diagnosed our furnace problem immediately and fixed it in record time!

  • Review 34 (2024-04-26 - Rating: 5)

    We asked Shanklin to come out two years ago to provide us an estimate for a complete replacement of our furnace and AC unit. Kip personally came and went over our options, but we held off for a couple of years until it was finally on its last leg. I reached out to Kip via email requesting for an updated quote price and he got back with me quickly with the emailed copies and called to make sure I didnt have any questions and to go over financing (brownie points for even remembering our home!). Annie was also very helpful in walking me through our financing options and completing the documents. Once signed, they were at our home within two days! Nate and Josh were very punctual, respectful of our home, pets and time and reviewed all of their work before leaving. Now we have two perfectly functioning units and couldnt be happier with our choice! Thank you Shanklin family!

  • Review 35 (2024-07-26 - Rating: 5)

    Highly recommend , they are very friendly and professional. They exceeded my expectations and never pressured me into buying. I have piece of mind now knowing I went with them.

  • Review 36 (2024-06-17 - Rating: 5)

    Very happy with Mikeā€™s service today. Weā€™ve always been happy with and treated well by your techs, but Mikeā€™s personality makes him perfectly suited for dealing with the public!

  • Review 37 (2024-07-23 - Rating: 5)

    Efficient, honest, low-pressure. Asked if we wanted him to cover his shoes. He was friendly and quick. Sending us a proposal.

  • Review 38 (2024-07-09 - Rating: 5)

    Craig came to the condo to do the summer maintenance. He was very thorough and helpful.Iā€™ve always been satisfied with Shanklin ā€˜s service.

  • Review 39 (2024-07-15 - Rating: 5)

    Always very happy with the services I receive from Shanklin. The monthly service agreement is peace of mind for me. Thank you for providing great service.

  • Review 40 (2024-05-21 - Rating: 5)

    Had my a/c service today. John was wonderful! He was very professional and took his time to make sure everything was running properly. I also really appreciate the monthly payment plan for my yearly service plan; really helps with the budget!

  • Review 41 (2024-05-22 - Rating: 5)

    Brian has serviced our equipment before. He is always kind, professional, and competent. He arrived on time and quickly and efficiently diagnosed and fixed our failing AC unit. My family and I have always used Shanklin and will always continue to do so.

  • Review 42 (2024-01-10 - Rating: 5)

    Excellent response time in setting up a appointment. Salesman showed up on time and was really dressed for success. He was really informative to my needs for a new furnace. I will use their services in the future and will recommend them to anyone. Differently 5stars service. Thank you Scott C. Anna H. And Derek Shanklin Installation was very professional again thank very very much.

  • Review 43 (2024-04-09 - Rating: 5)

    Was told I needed a new motor on my gas furnace, by another company. On the advice of my son, I called Shanklin. Best advice I ever got! Tom came out and inspected my furnace. He was so informative and kind. Found out that the motor was still good, and after cleaning a few things, I was given a good report! Saved me a lot of money!Connie was my first contact . She was so helpful and patient.! Shanklin has the best, most honest employees Iā€™ve encountered in the Heating and Cooling business!

  • Review 44 (2024-02-12 - Rating: 5)

    We have been customers of Shanklin Heating & Air for many years. Their customer service is wonderful. Mike H was very easy to work with, kept me informed of what was going on during the days service and let me know of any concerns he had at the completion of the service. He was also very conscientous of our fur kids and they appreciated the attention during his visit.

  • Review 45 (2024-06-27 - Rating: 5)

    Was very pleased with the gentleman that came to do the tune up on my ac. He was pleasant, efficient, and helpful. Overall a very good experience and Id be comfortable recommending them.

  • Review 46 (2023-08-25 - Rating: 5)

    It has always been a pleasure to have such a great team on my side. I did have an issue with my unit today and Hannah let me know about it right away with all the details and all the answers. Although it was not broken after a few questions and answers I decided she knew exactly what she was talking about and it took about 10 minutes to replace. She only gave me the facts and no pressure. I just love doing business with Shanklin and have respect for every employee I have contact with. Thank you for your respect and excellent service. Virginia

  • Review 47 (2023-11-28 - Rating: 5)

    Mike was very courteous and knowledgeable. He took ample time to investigate the furnace situation and provide me with a complete recommendation. He also took time to help me set up a time for a design tech. to come to our home. We have always been more than satisfied with Shanklin.

  • Review 48 (2023-03-14 - Rating: 5)

    I am so impressed! Nate and Logan (installation) were professional, energetic, capable, and they could write the book on customer service. They removed my current heating system and built a new one within 6 hours and seemed to love doing it. Every time I checked in they were working busily and happily. They treated me and my home very respectfully.Phil (sales) helped me with a quick and comprehensive quote and arranged for the installation promptly since I was without heat.I highly recommend Shanklin! I will be making referrals.

  • Review 49 (2024-05-11 - Rating: 5)

    Tyler was here and solved an issue with the furnace. Very good customer service!Very nice on the phone when I called in for service on the furnace. Tommy was there shortly after and thoroughly handled the issue. Explained their service plan very well. Excellent service all around!

  • Review 50 (2024-12-18 - Rating: 5)

    Very thorough and without a hitch. Couldnt be more satisfied with both Ian and Dave. Thank you!

  • Review 51 (2024-03-08 - Rating: 5)

    Tyler was so patient with our unique situation and my lack of experience with the details.After the issue was fixed, Tyler explained everything to me in a manner that I could understand and explain back. He made sure to bring up answers to questions that I didnā€™t even think to ask.Highly recommended!

  • Review 52 (2024-05-02 - Rating: 5)

    Tom and Becky were very helpful. Becky in setting up the initial AC tune up appointment and Tom in diagnosing in handling the tune up and diagnosing a needed repair. Our AC is running quieter as a result. Great people, great service.

  • Review 53 (2024-05-08 - Rating: 5)

    John was very professional, personable and knowledgeable. Did a thorough job of checking everything to be sure the air conditioner will be ready for the summer. He answered all questions. Was a pleasure to meet him.

  • Review 54 (2023-12-15 - Rating: 5)

    This was my first appointment with Shanklin. They made sure I was offered the maintenance plan, which saved me money and ensured my furnace will have the best maintenance. Brian was very knowledgeable and explained everything clearly. Very satisfied.

  • Review 55 (2024-07-15 - Rating: 5)

    Tom was very professional and showed up on time. He was able to answer the questions we had and was very patient, since we had a lot of questions

  • Review 56 (2023-12-08 - Rating: 5)

    The team was great! They had a tech at my house within an hour of my call. Zach did a great job and definitely went above and beyond. We were having a really difficult day and you made it so much better by easing our minds and being so kind. Thank you!

  • Review 57 (2024-06-07 - Rating: 5)

    Brian was fantastic. Helped me out with all of my questions I had during the process. Couldnā€™t recommend Shanklin more.

  • Review 58 (2024-03-24 - Rating: 5)

    To anyone in the market for hvac or electrical services who dread the hunt and just want a guaranteed positive experience with a renowned & reputable local company, I recommend calling Shanklin Heating first. In 2016 I just happened to choose them to service my central air unit and was impressed by their fairness and professionalism. That experience, along with their keeping in contact over the years, made them the natural choice to replace my furnace and air conditioner. I can attest their reputation for providing high quality goods & services is well founded. Scott helped me determine the equipment best suited for my home and they were able to install everything in one day. My installers, Ian, Dennis & Dave, were courteous, knowledgeable and professional, making the installation painless. In fact everyone you deal with makes it clear your satisfaction is their highest priority.

  • Review 59 (2023-12-09 - Rating: 5)

    The service guys were great! They communicated well on our duct cleaning. They were willing to move things for us as well. They even took the time to reach out to work to schedule a quote for us on another project. Great experience overall!

  • Review 60 (2023-10-29 - Rating: 5)

    Michael H arrived right on time. He is very personable and knowledgeable. Michael didnt mind me hanging around while he was checking our furnace. He was very thorough as he meticously went through the system. His recent training in evaluating the efficiency, carbon monoxide & oxygen levels of the system was very interesting. Especially when he shared the results and the range values they fell in.Great job Michael !!This is why we continue to value the maintenance program with Shanklin.

  • Review 61 (2024-02-22 - Rating: 5)

    Weā€™ve used Shanklinā€™s for 34 years now, and wouldnā€™t go anywhere else. All of their personnel are polite, professional, and knowledgeable. They answer all of our questions, and make sure that weā€™re completely satisfied at the end of our service appointment .

  • Review 62 (2024-05-03 - Rating: 5)

    We had Shanklins add some gas lines to our existing line, so we can hook up stove and dryer. All the employees that we deal with, weather its on the phone or in our home, are always friendly and professional. Pretty reasonable prices too!!!

  • Review 63 (2024-06-26 - Rating: 5)

    I give Zak 5 stars for the work he did here. He addressed my concerns, took care of any questions I had as a matter of fact I would like him to do the service at my house thats if I continue doing business with Shanklin. Great employee. On the other hand I give the office no stars. Phone, text, voicemails and emails constantly and finally a threat to kick me out of the service club. I couldnt answer the 1st call but i knew who it was and would have called back in IF the harassment hadnt started. Yes, I called it harassment, just pissed me off. I do have more important things to do than to have to be bothered in several ways about scheduling a service call. AND when I did call in twice to schedule I was told I would be called by another employee to schedule. What is one person answering calls only to shift the actual scheduling to someone who will call me back?? I told Zak that Im considering looking to another company to do my service calls. One that doesnt do their best to annoy me.

  • Review 64 (2024-07-08 - Rating: 5)

    Samantha and Brian were very helpful. Fast service, very professional. We will highly reccomend Shanklin!

  • Review 65 (2024-03-07 - Rating: 5)

    Zach came to do the seasonal check-up on my AC system, and was very thorough and professional, answering my questions. He came within the appointment window and got straight to work, explaining what he was doing. He recalled an earlier issue I had with my water heater and asked if that had been resolved, which it had. Very personable, friendly, and professional.

  • Review 66 (2023-09-27 - Rating: 5)

    We have been having Shanklin take care of our AC and furnace for about 5 years and I highly recommend them. Their service is second to none. We had a technician,Brian, out this past week for our Fall/Wintet service call and Brian was very responsive to our questions and very professional. I never get the feeling with Shanklin like I did other companies that they are just suggesting services to make money. They are honest and I have faith in their work. Highly recommend.

  • Review 67 (2024-04-12 - Rating: 5)

    Mike H. was thorough and knowledgeable in his analysis of our heating and cooling units.He explained each step while performing his work and answered all of my questions. I was 100% satisfied with his inspection. I have his number on my refrigerator should the need arise for any repairs in the future.

  • Review 68 (2024-03-30 - Rating: 5)

    Shanklin Heating responded promptly to my request for service. On site, Field Techs Brandon & Smantha assessed the problems; advised me of the same as we reached agreement on solutions; completed the job quickly; made certain recommendations & included videos for my confirmation; and were prompt, professional, communicative & courteous throughout the process.

  • Review 69 (2024-04-01 - Rating: 5)

    Racheal was amazing to deal with. So professional and kind. She set up all my services and annual services for my Heat, AC and my Dryer clean out. Always Recommend Shanklin to all my family and friends.

  • Review 70 (2023-10-27 - Rating: 5)

    Quick and prompt service with fair pricing. I used this company the first year when I moved into my home for my water tank when the hot water quit working. Upon calling around to other companies prior, others were trying to tell me over the phone that my whole water tank likely needed replaced without even coming out to look at and determine the issue. Called Shanklin, ended up being a part that needed replaced and the total bill with the service tech fee was $200 compared to what it would have been to replace the whole unit like other companies tried to push on me. Three years later...water tank is running great. Just recently had an issue with the furnace, and called them once again for what ended up being a minor issue. Great service, friendly staff, and most importantly they are an Honest company that I trust for my heating and cooling needs in my home. šŸ‘

  • Review 71 (2023-11-29 - Rating: 5)

    The scheduling process was very quick and easy, and the service was tremendous. Zach was very good about explaining every step of the process, and took his time to clean the whole furnace before leaving. Highly recommend!

  • Review 72 (2024-04-27 - Rating: 5)

    As always, it was a pleasure dealing with Shanklin Heating & Air. From the start, Samantha set up the service call in a friendly, professional manner and Brian performed a thorough service of our air conditioner. He took time to answer all questions. The experience was like dealing with family.

  • Review 73 (2024-05-11 - Rating: 5)

    I called Shanklin to fix a dryer vent that kept falling out of the wall. They came to give me an estimate, said it was a minor fix. They fixed it immediately. They were courteous, knowledgeable, and professional. I highly recommend them.Annette

  • Review 74 (2023-11-01 - Rating: 5)

    Connie and Tommy were very professional and courteous, as always.Iā€™ve used Shanklin several times over the past 6 years and have always been very impressed with them. I have also referred them to my mother in law who had also been very happy with them. I would strongly recommend them for your heating and cooling needs.

  • Review 75 (2023-09-21 - Rating: 5)

    We had an overall positive experience with Shanklin H&C. All of their Associates from the Coordinators to the Technicians have been extremely professional & knowledgeable. They also have the most fair rates. We will definitely utilize them for future service needs.

  • Review 76 (2024-04-18 - Rating: 5)

    Scott was on time. Very knowledgeable! Answered all our questions and explained everything clearly while offering options. We received a written estimate within minutes! Excellent overall experience

  • Review 77 (2024-02-29 - Rating: 5)

    THE technician Brandon was amazing. he diagnosed the problem even before he got to the furnace room. I was very impressed with him and his ability to fix my problem. I will send everyone that I know with furnace or air conditioning problem to Shanklin . Thank you for great service . God bless you and may your business prosper with the will of the Lord .

  • Review 78 (2024-07-15 - Rating: 5)

    On a Sunday morning with no heat, John arrived in less than an hour and fixed our issue with the furnace in a hour or so.Appreciate Shanklinā€™s service level! And John was awesome.

  • Review 79 (2023-08-15 - Rating: 5)

    Zach was very professional and friendly! Listen to any problems you had and answer questions. Very Knowledgeable in his work. Took his time making sure things were running right. My kids even enjoyed learning too. I also appreciated the safety of my children was a priority. He pointed out that the electric box for AC needs a lock. Thank you

  • Review 80 (2024-01-19 - Rating: 5)

    Our tech Zach was awesome. Very thorough. Even gave a tutorial of how to easily replace the air filter in furnace. Shanklin always provides the best customer service.

  • Review 81 (2023-04-27 - Rating: 5)

    Markus and Ricky of Shanklin installed my AC today and I just want to say that they were great. They knew what they were doing, did a great job, and were very friendly with us.So far, Iā€™m also impressed with how Phil, our design tech, stayed involved through my evaluation process and answered my questions, the pricing, company back end, the installers, the equipment, everything. Iā€™m very impressed with this unit, the integration into my existing variable furnace and humidifier, we had a couple of guys stop in to see the installers today and I suspect they were technical support and a systems check for them. That is just fabulous that Shanklin has that resource for their installers. What an organization!We also gladly signed up for the Gold program today. We have high hopes that we will have a long association with Shanklin and that they will continue to do what they do.Thank you, all of you,James Griffith

  • Review 82 (2024-02-28 - Rating: 5)

    Tom was very helpful and explained everything to us.He went above and beyond to make sure we were happy . We are very happy with Shanklin and their efforts to make sure everything is just right. The installation techs Ian, and Iā€™m afraid Iā€™ve forgotten the other fellowā€™s name, were also very professional and answered all my questions.

  • Review 83 (2024-02-08 - Rating: 5)

    Everyone we dealt with was friendly and knowledgeable. On a Sunday we had no heat and first thing Monday morning they were there to install a new furnace providing heat before noon! Annie was very helpful in answering question we had and/or providing the resources necessary to help.

  • Review 84 (2023-12-11 - Rating: 5)

    An amazing group of people starting from Connie all the way down to the group of guys that were here taking care of us. Even the voicemail on the morning the crew was coming. It was one of the most polite messages Ive ever received. In my opinion customer service in every field has gone way down in the past 20 years. So its excellent to see a company that still believes in that.

  • Review 85 (2024-01-31 - Rating: 5)

    Prompt and efficient. I was so happy they could come out same day! They were honest and worked quickly to get me back in business! Thank you Brian and Trey (I hope thats right!) You guys rocked!

  • Review 86 (2024-07-03 - Rating: 5)

    Tom did great work. He was friendly, communicated well and answered my questions honestly. He was diligent with his work and only recommended what he thought I needed. MJD

  • Review 87 (2024-02-22 - Rating: 5)

    The cost was higher than other companies for a service call. However, there werent any additional fees even though the call took over 2 hours to assess what was needed. Very professional and thorough and seemed to respect my wishes as the homeowner.

  • Review 88 (2023-08-15 - Rating: 5)

    We had issueā€™s discovered on a new furnace installed in 2022. I left a message late on Monday and was called very responsively by Sam first thing the next morning, with service scheduled a few hours later. Hannah the service tech was so knowledgeable and extremely helpful in explaining to me. She was a true professional. Since we are in the midst of selling the home, they offered to write up a detailed explanation for the buyers. Much appreciated!

  • Review 89 (2024-02-20 - Rating: 5)

    Professionalism from the initial phone call to replace our hot water heater to the completion of the project. Thanks to Ian and Dave for not only their expertise in replacing our water heater but for being so respectful of our home. Top notch company and Ian even fixed my door handle on the way out!

  • Review 90 (2024-01-18 - Rating: 5)

    The by far is the ABSOLUTE best HVAC company in all Stark county and beyond. Connie is so sweet and compassionate and Tommy there is no body that can beat his customer service and expertise. Thank you Shanklin team your the best!!!

  • Review 91 (2024-05-24 - Rating: 5)

    The technician did an excellent job running through the maintenance protocols. He also removed the AC unitā€™s four exterior panels and cleaned the panels using a garden hose which should improve the acā€™s efficiency. Thanks

  • Review 92 (2023-12-07 - Rating: 4)

    They are always very friendly and professional. One of the best companies I have been able to trust for 8-10 years now. I also recommend them to family and freinds. I would never do that if I didnt trust or value their knowledge of my home systems.

  • Review 93 (2023-12-17 - Rating: 5)

    Tom C. came to service our heating/cooling system. He was punctual, polite and very knowledgeable. I have had a service agreement with Shaklin Heating & Air Conditioning, for a few years and I have always been impressed with the service and professionalism of their technicians.

  • Review 94 (2023-09-20 - Rating: 5)

    We purchased a generator from Shanklin which was installed yesterday. Their salesman, office people, installer and electricians were all very thorough, professional, and courteous. Their work is neat and they left no mess. Everything was explained to us and questions answered. We have not used the generator yet, but everything has been top notch to this point.

  • Review 95 (2024-03-20 - Rating: 5)

    Received courteous and polite service both from the phone representative and the repair member that was sent to my home. , he provided me with 2 options for me to choose from . A new hot water tank was made available the next day

  • Review 96 (2024-07-31 - Rating: 5)

    Friendly and helpful. Explained things very well. There was no pressure to have things done, just explained well what to expect if we didnt.

  • Review 97 (2024-04-17 - Rating: 5)

    The guys at Shanklin did a great job. They were polite, professional and friendly. Id highly recommend Shanklin to anyone!

  • Review 98 (2023-08-04 - Rating: 5)

    Samantha T. was great to work with when scheduling. She was very polite and accommodating with my crazy work schedule. Hannah P., my technician was very polite as well. Shes very knowledgeable about the HVAC equipment and was honest with what work needed to be done to my A/C unit due to its age. Looking forward to having her out here in the fall for my furnace check up.

  • Review 99 (2023-11-09 - Rating: 5)

    The people at Shanklin are a great group to work with on every level. Our family has been with Shanklin for close to 5 years since moving to Ohio. They recently replaced our heat pump, air handler and a installed a new on-demand hot water heater. Their prices by far beat the competitions estimates with the highest quality equipment. Their continuing maintenance protection program adds an added level of security. Makes a huge difference in the recent utility cost increases. We highly recommend Shanklin.

  • Review 100 (2022-08-27 - Rating: 5)

    George was awesome, he arrived on time (actually I believe a little early). He was extremely polite. He checked the AC unit for us and let us know what we can expect with it in the future and gave us great information. He also cleaned the drain for the furnace for us as well. Great guy and as always amazing service from Shanklin, 10/10 would recommend to anyone!

  • Review 101 (2024-08-08 - Rating: 5)

    What a wonderful company! We have always had great customer service.

  • Review 102 (2024-04-20 - Rating: 5)

    John was very good he went over everything with me and pointed out one issue with the air conditioning system that I will be calling Shanklin heating to make a appointment in the neer future to have it taken care of. John was very helpful .

  • Review 103 (2024-02-17 - Rating: 5)

    For this situation, I wish that I could give more stars! I reached out to the Massillon location. Dillion, Nate and the initial technician (I cant remember his name) were perfect to work with. The customer service and the communication was perfect. My father in law has bad eyes and doesnt hear very well. I asked that I could be the main contact. They were at his house in a timely manner and had his water heater replaced before lunch. Same day! Awesome experience!

  • Review 104 (2023-11-06 - Rating: 5)

    I have used Shanklinā€™s services for over a year, first for installation of new A/C unit, then for furnace maintenance and most recently for installation of a whole house generator. On each occasion their staff has been very responsive, professional, knowledgeable and courteous. I was especially impressed and appreciative of how Scott went above and beyond to ensure that our propane service would be compatible with our generator. That was the key to our decision to make that big investment. The installation team was also all of the above plus creative in their solutions to routing the plumbing and installing the generator level on a sloping hillside.

  • Review 105 (2024-06-11 - Rating: 5)

    We enjoy working with Shanklin, from the install of both AC & Furnace, these guys were great all around! Afterwards, the follow up and annual maintenance check ups, so worth it! Thank you and your service department!

  • Review 106 (2024-06-25 - Rating: 5)

    Zach Z was very pleasant and professional during the emergency call. He explained things to me clearly and it was a very pleasant experience! Keep up the great work Shanklin team! šŸ‘

  • Review 107 (2023-10-19 - Rating: 5)

    We are always impressed with the professionalism of the Shanklin team. They are on time, friendly but most importantly very professional and leave us with confidence that we made the right decision in using their company for our heating and cooling needs.

  • Review 108 (2023-04-13 - Rating: 5)

    Shanklin Heating and Air Conditioning is heads and shoulders above any other competitor I have used over the past 40 years. I wish so much I would have discovered them sooner. The Shanklin team is extremely knowledgeable and very personable. The team is very easy to understand and easy to talk to. I have lived in my house for 40 years and over the years I have had some name recognized competitors out to look at my furnace and AC and the fix they all provided was temporary at best. Thanks to the Shanklin team they were able to identify my furnace issue and at a very reasonable charge, they were able to fix the root cause problem. I personally will tell all my friends to contact Shanklin because they are truly experts at their trade.

  • Review 109 (2024-08-02 - Rating: 5)

    It is always a good experience dealing with Shanklin Heating & their technicians. He arrived promptly as scheduled, was very knowledgeable and efficient. It was a pleasure meeting him! Thanks Shanklin, Tom

  • Review 110 (2024-05-14 - Rating: 5)

    Connie is the best. She is attentive, easy to talk to and gets the scheduling done promptly. John W. arrived on time, explained everything, was courteous and professional. The entire process is easy and affordable! I will always call Shanklin for my heating and air conditioning needs.

  • Review 111 (2024-02-16 - Rating: 4)

    Becky was wonderful and got me an appointment right away! The guys were very professional and easy to work with. Would Highly recommend this Company to my friends. Thank you!!!

  • Review 112 (2023-12-08 - Rating: 5)

    Matt O, furnance and the young girl, AC did an excellent job on their installation. We both feel the went above and beyond what anyone else would have done. Seriously. We are very well pleased and they are our forever company. (AND, NO, we do not know these people. We just checked around a bit. Unable to send photos. Sorry

  • Review 113 (2024-01-19 - Rating: 5)

    Brandon is exceptional. As always explained everything throughly and provided all options available to address the issue. Shanklin customer service is without a doubt second to none

  • Review 114 (2024-01-22 - Rating: 5)

    Tommy is an excellent service technician. Logan and Craig are excellent installers. Top notch expertise and service with middle of the road pricing thats worth every penny!

  • Review 115 (2024-07-10 - Rating: 5)

    Shanklin is at the top of the HVAC companies!! Super great people and service. Case did a great job, very pleasant, knowledgeable and professional.If youre not a Shanklin Customer then Shame On You! šŸ˜Š

  • Review 116 (2024-01-26 - Rating: 5)

    Tom was very nice and explained to me what he did for maintenance. He changed the filter for me also. I am very happy with the maintenance program that I am on. Removes a lot of worrying about my furnace and air conditioning.

  • Review 117 (2024-04-08 - Rating: 5)

    I had my yearly HVAC ck up today and as always Im completely satisfied. Shanklins service and professionalism is such a blessing.While there were here they discovered a serious issue with my hot water tank that if left unattended could cause damage to my basement. I am so grateful Jared went above & beyond for me. My issue will be resolved within 48 hrs.

  • Review 118 (2023-10-18 - Rating: 5)

    On Wednesday October 18, 2023 we had Tommy from Shanklin in our home for our yearly furnace check. He did the fall maintenance on our furnace. As with all Shanklin staff he was exceptional. He arrived ahead of schedule and got right to work and really was in and out in no time at all. He checked everything on the furnace and its always reassuring to know that there is not a problem with carbon monoxide. He was able to show me pictures of our ducts and how dust had built up on the sides of the ducts. We will be scheduling a cleaning in the near future. Its obvious that Shanklin values their employees, because everyone who has been to our house seems really happy that they work for Shanklin. Quite honestly calling Shanklin three years ago for our new furnace was the best decision we ever made. Great job Tommy and always a great job by Connie and the ladies that schedule the service. The communication is outstanding. Thanks again.

  • Review 119 (2023-04-29 - Rating: 5)

    SHANKLIN has always been good to us. They are prompt, professional, friendly, knowledgeable, and helpful. We did some repairs on our prior heating system, but it was really time to replace the system. Iā€™m glad we did. It has worked out well for us. They are now doing maintenance on our new furnace and on our AC unit. Most recently, I had them clean the dryer vent. They will be out soon again for duct cleaning for spring cleaning. They are always professional and do a good job.

  • Review 120 (2023-07-13 - Rating: 5)

    Connie was helpful in scheduling a visit asap since my system was down. Hannah was great & is highly recommended. She was efficient, logical, & thorough n checking for the issue and explained what she was doing & why in laymans terms. Plus did a great job on cleanup. Would definitely request her in the future!

  • Review 121 (2024-04-22 - Rating: 5)

    Shanklinā€™s employees always go above and beyond! They are great people to work with! We have had them as our furnace/air conditioning service people for as long as I can remember. They put in our generator and we recently just had them clean our air ducts. Always a professional job!

  • Review 122 (2023-05-25 - Rating: 5)

    I have used Shanklin multiple times over the years. I had them out yesterday to hook up an AC unit. I was extremely satisfied with both Brandon and Hannah who were the techs who came. This morning my CO detector was going off. Called the office and spoke to Connie and another gentleman (believe it was an owner) who were bith great and they got Brandon and Hannah back out almost immediately (15 minutes) . Great service! Thanks!

  • Review 123 (2023-11-17 - Rating: 5)

    Tyler was very thorough and explained things clearly. He also let me know about some other things to consider doing since this is a new home for me. As always, very pleased with Shanklin and would (and have) recommend to others.

  • Review 124 (2024-06-17 - Rating: 5)

    Was very friendly and professionalā€¦knew his stuff and explained everything to wife so she understoodā€¦she was beyond pleasedā€¦already recommended to neighbor

  • Review 125 (2023-07-28 - Rating: 5)

    Great guys that came to install my new unit. Connor, Matt, and Craig. Did an amazing job and friendly. And also Hannah that came out later to replace a blower motor she was amazing also. Will recommend the company highly to others.

  • Review 126 (2024-06-02 - Rating: 5)

    As has always been when dealing with Shanklin, my interactions were all very professional and friendly. Service was timely and sxcellent!

  • Review 127 (2024-05-29 - Rating: 5)

    Very professional and friendly. Brandon was very thorough, took pictures and explained all the potential issues. Recommended replacement versus repair and replacement parts. Was extremely pleased with his professionalism and friendliness. By providing options, I felt I could trust him and Shanklin.

  • Review 128 (2023-11-18 - Rating: 5)

    Appreciate Connie calling to confirm our service apt, and being flexible to our schedule. Michael was efficient in the service provided. He also kindly helped me move a folding table out of the basement since Mr Archer is recovering from surgery. Thank you!

  • Review 129 (2024-03-25 - Rating: 5)

    You guys are the best!! Same day service, Tom was very friendly and professional. I am so glad I chose Shanklin. Thanks

  • Review 130 (2024-02-23 - Rating: 5)

    Excellent communication. On time for appointment. Couls not have gone better. Definitely recommend this company. They will be the only heating and cooling company i will use going forward.

  • Review 131 (2023-10-09 - Rating: 5)

    The rep I talked to to set up appointment was very kind her name was Becky. The tech that came out Tom C was very informative. They all seem like good people.

  • Review 132 (2024-07-16 - Rating: 5)

    Charles was very knowledgeable of the system, he evaluated the problem and offered professional corrective action to be taken.

  • Review 133 (2022-11-23 - Rating: 5)

    Shanklin was fantastic to work with. We ended up needing a new furnace and they were responsive and presented us with options without trying to up-sell. From start to finish it was a pleasant experience. George handled the sales process extremely well and Dan and Ian were phenomenal during the installation and explained everything.

  • Review 134 (2023-08-07 - Rating: 5)

    Zach arrived on time. Was respectful of my floors as it was raining. Was Very nice and pleasant. When he went to leave , my Trash had just gotten picked up and he brought my can up to the house for me so I didnā€™t have to go out in the rain. I didnā€™t ask him to, he just did it on his own. Super Nice Guy!

  • Review 135 (2024-04-10 - Rating: 5)

    On time, wore shoe covers, friendly and informative. John W was great! I would definitely use them again for furnace and air conditioning cleaning.

  • Review 136 (2024-08-08 - Rating: 5)

    Tyler did a fine job. We renewed out yearly contract.

  • Review 137 (2023-12-01 - Rating: 5)

    Tom C. Went above and beyond to try and get my garage heating unit working. Although the end result is I need a new unit, Tom made sure the cost of service call didnt feel like a total loss. He genuinely worked at it and I appreciate that.

  • Review 138 (2024-07-10 - Rating: 5)

    Service man was very helpful and polite. Explained what I need for A/C. You have a great worker!!

  • Review 139 (2023-08-03 - Rating: 5)

    Our AC stoped blowing cold air so called shanklin while at work and they were able to work around my schedule and send someone that same day! Connie was great and Brian was super nice and answered any questions I had while also explaining what he was doing. Made me feel he wasnā€™t trying to upsell or haggle me. Not too bad on the wallet either! First time using and now a guaranteed customer in the future!

  • Review 140 (2023-03-14 - Rating: 5)

    Hired them to replace my hot water tank, new furnace and ac system. Very professional, on time, and reliable. They made sure I stayed informed with the appointment window, and every step of the install. Very efficient as well, they were in and out in less than 4 hours installing an all new furnace and ac unit. Their work is very clean as well. 10 out of 10, would recommend

  • Review 141 (2022-07-14 - Rating: 5)

    The Excellence of Shanklin began with the Sales Engineer by the name of Kevin B. He was the reason we went with Shanklin to start off with. He was courteous, professional and knew his stuff when it came to HVAC. His claims of an excellent product and installation technicians was realized the day of installation. The installation was to take place at 8:30 a.m.. I received a phone call from the installation technician and said they will arrive in 25 minutes. The installation technicians (craftsmen) arrived at 8:10. Not late like a lot of other contractors. Both installation technicians (Markus & Ricky) were very professional, pleasant and hardworking. They definitely had a systematic installation process. Markus took the inside and Ricky took the outside tasks. They worked together when they each needed a hand. Installation of outdoor unit and indoor air handler was super precise. Everything was level, plumb and square.After installation everything was cleaned up perfectly. Id recommend Shanklin Heating & Air Conditioning to anyone looking for the best product, installation, customer service and company. Thank you guys.

  • Review 142 (2023-11-21 - Rating: 5)

    We have been customers of Shanklin since we bought our home in 2006, and have been very pleased and satisfied with the expertise and professionalism of all employees who have maintained our system over the years. The office staff is always friendly and accommodating as well.

  • Review 143 (2022-07-17 - Rating: 5)

    My experience with Shanklin was positive. Kevin the sales rep was informative and helpful. I was a little apprehensive when I saw the install team of Marcus, Ricky and Lexie because they were all so young. They did a great job and were very careful and detail oriented including clean up. Thank you Shanklin

  • Review 144 (2024-01-22 - Rating: 5)

    He was very professional and make sure everything was done right and working right. I appreciate the time he spand explaining what he was doing. He didnt leave me in Dark about what he was doing. It was a very good experience. Thank you for fixing my furnace.

  • Review 145 (2024-05-13 - Rating: 5)

    Tom arrived on time to perform our AC check. He was very friendly, professional and efficient. He recommended replacement of a rusted part for preventative maintenance. I appreciate the great service Shanklin always provides.Great job!!Rachael

  • Review 146 (2024-04-26 - Rating: 5)

    Brandon , did an exemplary job. I valued his competence and expertise . He too was kind and had a very pleasant disposition.

  • Review 147 (2023-02-26 - Rating: 5)

    Great experience from my call to Annie(very pleasant on phone)who scheduled to have Kevin come out and give estimate on newA/C unit(Kevin was very knowledgeable, friendly, personable and loves his job) to Ian & Lexie who did install the next day. Ian & Lexie weā€™re very professional, detail-oriented and friendly. When they left everything was cleaned up to point I didnā€™t even know anyone had been here.

  • Review 148 (2023-11-08 - Rating: 5)

    Everyone at Shanklin Heating & Air Conditioning were extremely helpful figuring out our family fuel oil boiler. They went above and beyond for our service we had done. I would recommend them for all your hvac needs.

  • Review 149 (2024-06-04 - Rating: 5)

    Trevon did a great job, professional and friendly! Iā€™ve used Shanklin for several years now and love their service !!

  • Review 150 (2022-09-10 - Rating: 5)

    Always pleased with the service we receive from Shanklin. The two young men who came to clean our vents were friendly and professional. What I really loved was their honesty. After checking the vents, they informed us that we really didnā€™t need the cleaning as the vents looked good. They could have gone ahead and cleaned them and charged us for the service, but didnā€™t. Thanks, Shanklin, for your honesty and integrity!!

  • Review 151 (2024-05-28 - Rating: 5)

    I had the great pleasure of Zach come to my house on May 28 2024. Always professional and very friendly. I always hate to see them leave because the guys are great to have around and they do Excellent work!! Thanks for brightening up my day Zach!!!

  • Review 152 (2024-03-26 - Rating: 5)

    Andrew and Hank were very professional and do a wonderful job. Highly recommend if you need your air ducts cleaned.

  • Review 153 (2024-06-13 - Rating: 5)

    Always a pleasure doing business with Shanklin Heating and Air. From the office staff to Tyler our technician, everyone is courteous and professional. Tyler is always willing to answer questions and provide information that we may need. We highly recommend Shanklin Heating and Air.

  • Review 154 (2024-08-01 - Rating: 5)

    They always do a great jobā€¦excellent communication and very polite!

  • Review 155 (2024-07-17 - Rating: 5)

    Extremely fast and friendly. Greatly appreciated the fast turnaround and so did our customers

  • Review 156 (2023-02-18 - Rating: 5)

    I had my routine maintenance appointment back in January and noticed a loud sound coming from the furnace when it kicked on and off. The repair man said it could be because the air filter needed changed. I kept hearing the loud sound after he left so I called back and the Customer Service Rep was very helpful and got me an appointment to have somebody come and fix the problem. Zach came out and knew immediately what was wrong and tightened the part that was making all the noise. Problem solved and no charge! Love this company and the way they are loyal and treat their customers! Thanks again Shanklin.

  • Review 157 (2024-04-29 - Rating: 5)

    Case was wonderful! He was courteous, friendly, and went the extra mile inspecting and cleaning our units. Thanks for taking care of us!

  • Review 158 (2022-08-17 - Rating: 5)

    I have used Shanklin for years! They installed my air conditioning system. They come out and do the maintenance every six months! Everyone I have ever dealt with at the company from the receptionist to the techs have always gone above and beyond! The techs are always knowledgeable and the girls in the office always go above and beyond and are so friendly they make you feel like family!!! I would highly recommend Shanklin!

  • Review 159 (2024-03-15 - Rating: 5)

    Rachel S was easy to work with, enthusiastic & extremely helpful. Tommy F was extremely knowledgeable and explained everything to me about what was being done to my mini split air conditioner. With Shanklin it feels like working with friends.

  • Review 160 (2023-11-20 - Rating: 5)

    Customer service and technicians are always very friendly, courteous and knowledgeable about the products and services. If something is not known offhand, they work quickly to find out and are considerate of the customers time and needs. Definitely recommend!

  • Review 161 (2024-07-09 - Rating: 5)

    They are the best for efficiency and expertise. Have used them for several years. Highly recommend them!

  • Review 162 (2024-07-22 - Rating: 5)

    Had John come by for a scheduled service he was efficient and up front about any possible problems I might have down the road.

  • Review 163 (2023-11-28 - Rating: 5)

    Very satisfied with the work and attention to detail. Brandon was training a co-worker and was very passionate about making sure he covered everything with him. Should make for another great tech!

  • Review 164 (2023-08-10 - Rating: 5)

    Zach Z came out to do a/c maintenance. He was very friendly, knowledgeable, and very willing to answer questions and make sure things were right. There are some great people at Shanklin.

  • Review 165 (2022-08-20 - Rating: 5)

    James has always given us good service! He is familiar with our home and gets busy and does great work on both our systems. We appreciate his kind and courteous attitude, also. Tim and Margaret CottonP.S. He is very trustworthy, too.

  • Review 166 (2024-05-08 - Rating: 5)

    Zach did a great job, he was very patient and responsive to all our questions and concerns!

  • Review 167 (2024-04-15 - Rating: 5)

    Technician, Tommy, was out to do our Spring Maintenance and everything is working well with no issues. That is one reason we are on the maintenance plan so everything keeps running as it should. He did have a few great recommendations to help with efficiency.

  • Review 168 (2021-03-26 - Rating: 5)

    Becky was compassionate, professional and helpful! Shanklin is the best of the best! I highly recommend their work. They have installed our new furnace, done maintenance on it and inspected my mothers furnace. Each encounter was highly professional, the service was quality and the people always courteous and efficient! That is the way to conduct a business!!!! Thank you, Shanklin!

  • Review 169 (2024-06-07 - Rating: 5)

    Shanklin has always given us excellent service. We had an emergency call today and they can through again.

  • Review 170 (2023-10-20 - Rating: 5)

    Brian was on time, very knowledgeable about his job and thorough in explaining what he did today. He was very friendly and efficient. Great employee and will be scheduling for our service for next year today.

  • Review 171 (2023-10-20 - Rating: 5)

    We have been customers of Shanklin for a few years now. They are always prompt to respond to our needs with any HVAC concerns. Highly recommend using them.

  • Review 172 (2023-05-18 - Rating: 5)

    Read reviews from others before calling and decided based on the other reviews to call. Glad we did.Everyone from the repair techs, the design and sales person and the installation crew where all professional, knowledgeable and friendly..Never felt like they tried to over sell us something we didnt need. Very pleased with the product and the company.

  • Review 173 (2023-08-23 - Rating: 5)

    Connie & Zach were great to deal with! Ive trusted Shanklin for many years since they replaced my entire HVAC system. Great company!

  • Review 174 (2024-01-30 - Rating: 4)

    The technicians had me up and running in no time. They were fast and courteous. They had the parts on their van, so we didnt have to wait for parts. Satisfied.

  • Review 175 (2024-03-21 - Rating: 5)

    This guy is awesome. He returned my call within minutes and was at my door 20min later. Assessed the situation and fixed the issue quickly. Just one more reason to call Shanklin Heating and cooling!!! Thanks.

  • Review 176 (2024-04-30 - Rating: 5)

    Tyler was prompt, knowledgeable, thorough & thoughtful. Our experience with Shanklin has been only positive with their installation & service work.

  • Review 177 (2022-08-07 - Rating: 5)

    I had to request the service report/results from Shanklin after the seller I bought a home from failed to provide a copy. The office returned my call in a very timely manner, also provide excellent customer service. The report was emailed to me within minutes. I did not choose this company as I already had a contractor on site. I would however recommend them in future to anyone looking for a customer oriented HVAC services.

  • Review 178 (2023-03-18 - Rating: 5)

    Shanklin is top-notch every step of the way! The salesman Phil was knowledgable, professional, and helped me make practical decisions according to my particular needs. Then the installation team (Nate, Logan, Craig, and Ricky) was amazing! I am quite a perfectionist when it comes to any home improvement project and I used to work in the HVAC field for 20 years...which makes me a tough customer with very high standards LOL. The installers were professional, courteous, and accommodated all special requests regarding installation. The quality of work was better than my perfectionist self couldve ever done! I am more than pleased with my entire experience with Shanklin Heating & Air Conditioning and I would recommend them to anyone needing such services.

  • Review 179 (2023-11-07 - Rating: 5)

    Yearly furnace inspection performed and Aprilaire filter replaced. Received an offer to move up my scheduled date and I accepted. Michael was very prompt, professional and very kind. Everyone at Shanklin is customer based and Iā€™m always both impressed and happy with their service!

  • Review 180 (2023-12-29 - Rating: 5)

    Brandon H is always friendly and thorough! Hes quick, clean and pleasant. I recommend Shanklin Heating & Air Cooling for your home.

  • Review 181 (2024-06-27 - Rating: 5)

    I value Shanklin for their honesty. I feel they would never steer me wrong. The technicians are ALWAYS friendly, willing to explain what they are doing and why. In todays world it is hard to find a company that is honest. Shanklin is that company for me. Great job!!!

  • Review 182 (2024-02-08 - Rating: 5)

    They were very clean and Thorough during the whole cleaning of my air ducts. They also answered every one of my questions that I had about the furnace air condition and what they were doing when they were cleaning my air ducts. They took the time to answer those questions and I appreciate that very much. They did an excellent job, and the workers were very polite and introduced them self at the door. Great experience.

  • Review 183 (2023-10-26 - Rating: 5)

    Zach is a very professional technician who was informative and easy to talk to. He was eager to answer any questions we had. He did a great job! Thanks Zach!

  • Review 184 (2022-07-21 - Rating: 5)

    Had them install a/c and furnace. The quote was clear and concise. Scott took the time to explain everything to me and showed me that I had different options. He was very professional and informative. Quickest turnaround Iā€™ve ever seen. Quote and installation date were two days apart. Install was quick and painless. Install team took the time to show me everything and walk me through the thermostat set up process. They were also very professional and friendly as well. Doubt Iā€™ll ever go with anyone else for my HVAC needs.

  • Review 185 (2022-02-10 - Rating: 5)

    My water tank started leaking a few days before I was about to leave on a big trip during the middle of winter. I called on a Monday and they did everything in their power to find me a new hot water tank (during a pandemic) and also rearranged their schedule to put me as priority! Two days later I had my brand new hot water tank with excellent service from the repair men as well as the office staff! They took all of my calls and responded immediately to answer all my questions. Great company, great staff! Highly recommend!

  • Review 186 (2023-08-21 - Rating: 5)

    Brandon is a valuable asset to shanklin heating and Air conditioning team. He exemplified the very reason that we are satisfied totally with shanklin. You are the only company we will deal with. Thank you for the great service.

  • Review 187 (2024-01-22 - Rating: 5)

    Shankin came out to one of my apartments on a very cold weekend and got heat going for my tenant within 2 hrs after we call. Great Company.

  • Review 188 (2024-07-10 - Rating: 5)

    Great team, service, and ownership. Prompt with times, friendly with communication, and excellent work done.

  • Review 189 (2023-10-13 - Rating: 5)

    Shanklin has been amazing on all 3 jobs they did for us. So helpful and thorough. We will use them over and over!

  • Review 190 (2023-11-01 - Rating: 5)

    Our technician, Mike was very thorough, informative and super nice and friendly. Thank you, Mike!!It is always so pleasant to talk with Connie (so friendly) when calling for appointments. Thank you, Connie!!Henry & Karen

  • Review 191 (2024-03-08 - Rating: 5)

    Brandon did a wonderful job on the AC tune up job--he checked out the furnace and was also outside a while cleaning up some of the exterior parts on the external unit. He also took time to answer some of my questions.

  • Review 192 (2023-07-19 - Rating: 5)

    I had a technician John W come out to service my heating and air conditioner. Did a superb job was very thorough and after the job was done he gave me some suggestions on how to maintain my equipment so that it runs at its highest efficiency going forward I have nothing but good reviews for the service I received very satisfied. Thank you John w.

  • Review 193 (2022-11-10 - Rating: 5)

    I was provided a magnet from Santmeyer Propane delivery man with Shanklin Heating and Cooling. Little did I know it would come in handy the day after putting it on my fridge! I called first thing as my furnace was not lighting after our fill and spoke with Connie who felt my pain and sent Colin to the rescue. Great customer service and professionalism, what a breath of fresh air! I highly recommend them!

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