Protocol Plumbing, Sewer & Plumbing Supply

Located in Marysville, Washington

Address: 1624 Grove St, Marysville, WA 98270, United States

Phone: +1 425-743-4940

Rating: 4.8

Services

On-site services
Online estimates
Repair services
Appointment required
NFC mobile payments
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-27 - Rating: 5)
We had a leaking bathroom at our business office with a putrid smell and a leaking drinking foundation. These guys were out within the next hour and ON it. Professional and so helpful. Really recommend them and will use then for all plumbing related issues and referrals. Thanks so much guys! They also diagnosed the issue in literally 5 minutes 😃 loved them.

Review 2 (2024-08-19 - Rating: 5)
Nate and James did some work for my wife and I at our home in Marysville. We could not have been more pleased or impressed with their work. They were on-time, exceedingly polite and professional, and very helpful with recommendations and guidance with regard to another underlying issue they discovered while correcting our plumbing problem. Suffice it to say, Protocol has become our go-to for any future plumbing requirements.

Review 3 (2024-08-09 - Rating: 5)
Protocol Plumbing has been my only plumber for the past 18 years. They first did the plumbing work when I remodeled my house. Since then, they have replaced a toilet, worked on shower mix valves, fixed a drainage issue, solved a faucet problem, and done other related jobs for me. They are professional, prompt, fair, and easy to work with. I can recommend them highly.

Review 4 (2021-02-09 - Rating: 5)
Protocol did a great job fixing my main waterline leak under my driveway. Had the right know-how, tools and parts. Kyle and his assistant worked continuously until the repair was made. I appreciated that they willing to do the messy uncomfortable work in the hole and on their stomachs and did so cheerfully. Fair prices. Would definitely call Protocol again.

Review 5 (2024-07-30 - Rating: 5)
Protocol plumbing- professional- replace Hot Water Heater. Arrived on time worked steady until job was completed. This is the 2nd time we have used them. July 2024

Review 6 (2024-01-15 - Rating: 5)
Protocol plumbing did excellent work! Very responsive, listened to the situation and desired outcome, sent James who was friendly, neat, fast and definitely a highly skilled professional. Beautiful work to restore our radiant heat and hot/cold water. Given the urgency and numerous homes with broken pipes, another company could have taken advantage, Protocol was very fair and they are now my go-to provider. Highly recommended!

Review 7 (2024-11-15 - Rating: 5)
I have been working with Protocol for the past few years, they have great attention to detail and are very professional.

Review 8 (2024-08-19 - Rating: 5)
Protocol’s friendly and professional staff accurately and quickly assessed the situation, answered all of our questions, and repaired our plumbing problem. We will call them again if needed in the future.

Review 9 (2023-04-17 - Rating: 5)
I have used protocol for multiple jobs they are the best. They where on time and on budget every time. 10/10 would use them again and again

Review 10 (2023-12-13 - Rating: 5)
I just had Protocol Plumbing come out and replace a hot waterline going to my mother’s bathroom sink, and also a toilet and some of the plumbing beneath it. Zak was absolutely a professional annuity was talking about. They scheduled approximately a week out for the work showed up right when they said they would called ahead of time. I just can’t say enough about the quality of work and communication with these guys five stars every day! This is the third time I’ve used them for work on my mother‘s house, and every time has gone off without an issue

Review 11 (2024-01-18 - Rating: 5)
Amazing service!! They saved my tail times a million. Zack, the technician, was the sweetest guy ever. He knocked it out quickly and took his time explaining a TON to me that will help me a bunch in the future. Thank you Protocol! I will be recommending you to everyone I can!!

Review 12 (2024-01-17 - Rating: 5)
Woke up this morning with an 8 foot steam of water shooting across my garage. Oh, did I mention it was 32 degrees and snowing. Google plumber near me and Protocal Plumbing p0pped up. Called at 7am as ad said 24 hour emergency service. On time great works reasonable price for emergency service. Highly recommended !

Review 13 (2022-10-14 - Rating: 5)
I had an emergency with the water faucet connected to my washing machine leaking today even after I shut it off. I was SO impressed with this company. The man who answered the phone was extremely kind and was able to get someone to come to my place right away. I believe it was Zach who was the one who came to fix it (hope Im remembering his name right). He was so helpful and fantastic - got it fixed for me quickly, giving me tons of peace of mind since I am leaving for a trip in the morning! I would not hesitate to recommend this company to family and friends :-)

Review 14 (2024-01-14 - Rating: 5)
Protocol plumbing is the best thing that has ever happened to me. I had a frozen pipe and Nich fixed it. He was very patient and put up with my dog. Nich needs a raise and I would highly recommend Protocol plumbing to anyone with plumbing needs in the PNW.

Review 15 (2022-01-20 - Rating: 5)
Absolutely a great company! I have used Protocol many time for bathroom and kitchen remodels. They are always professional, show up when scheduled, mindful of the home and protection while working, and always quality work. They are honest and fair with their pricing and recommendations they give. Thank you for all the great work you do for me!

Review 16 (2021-08-28 - Rating: 5)
Five star service! ⭐️⭐️⭐️⭐️⭐️I had a blocked drain that was backing up into my kitchen sink and dishwasher. After doing everything that I could do on my own I called in Protocol Plumbing & Sewer.We scheduled a time for a technician to come out on a Friday. Ten minutes after making the appointment, I received a call that a technician had finished early and could be at my place within 30 minutes, if that worked for me.Joel showed up promptly and began to assess what was going on. After a few minutes he went right to work. I was quoted a fair price for the first hour and for each 15 minutes after. Joel had the drain flowing with the first 15-20 minutes. He then asked if there was anything else he could look at/we had a problem with since I was paying for a full hour regardless.What great service! Joel could have simply did the job he was there to address and left… but he did not!!!Great customer serviceVery professionalDid not try to take advantage of someone who knew little to nothing about plumbingSeems very trustworthyTOTALLY RECOMMEND PROTOCOL PLUMBING & SEWER for all plumbing needs!!!

Review 17 (2024-08-14 - Rating: 5)
We’ve been a loyal customer of Protocol Plumbing for years, and they are truly the only plumbers we’ll use. Their service has been consistently outstanding. Over the years, they’ve handled a variety of issues at my home, including replacing our hot water tank, fixing a leaking toilet, and replacing a rusted-through garbage disposal, and another toilet.Every time, their team has been prompt, professional, and reasonably priced. They always get the job done right the first time, and their courteous approach makes the whole experience amazing. They always go above and beyond.If you’re looking for a reliable, top-notch plumbing service, Protocol Plumbing is the best in the business. We highly recommend them!

Review 18 (2022-11-14 - Rating: 5)
I have use Protocol for multiple plumbing repairs including fixing my main water feed to my house. I highly recommend them for residential plumbing repairs due to the honest and reasonable estimates. Their team of plumbers are quick and carry everything they need on the truck.

Review 19 (2024-07-31 - Rating: 5)
James & Nate were great, fast and pleasant. Got my drain open in a jiffy.

Review 20 (2023-01-04 - Rating: 5)
Thanks to Erich and Joel for everything they do. They are some of the most responsive traders that I have worked with and I cant say enough about how important that is besides having friendly and knowledgeable people. If youre looking for a great plumbing company, definitely give them a call!

Review 21 (2019-07-09 - Rating: 5)
Haven’t actually had work done yet, but I wanted to praise this company for their integrity. I called to have them come out to snake the plumbing vent on the roof because our main bathroom toilet kept clogging. After I explained the issue, Erich suggested we try replacing the toilet first, since it was over 15 years old. He didn’t even try to sell his services for the replacement. Today we installed a new toilet and it flushes perfectly. We will definitely be calling Protocol Plumbing the next time we need work done.

Review 22 (2024-11-05 - Rating: 5)
First time experience with this company. Quick response. Great rate. Excellent customer service. Job done right the first time. Highly recommend! Chris Cubbin Edmonds, WA.

Review 23 (2019-07-01 - Rating: 5)
Absolutely thrilled with the recent experience I just had with Protocol Plumbing! This was our third water leak, in our front yard (house built 1969) but the first time we called to have a trusted professional make the repairs. I called and left a non-emergency voicemail Sunday afternoon, they called first thing Monday morning (by 7:30am) — Kyle came out 10 minutes later, and the pipe was repaired, cleaned up and water back on before 10am! Couldn’t have been more pleased with how quickly and easily everything went, and how professional and efficient everyone was. Kyle especially was polite, friendly, throughout, didn’t make or leave any mess whatsoever, and was in and out without wasting any time (and time = cost). I’d absolutely trust them again — the invoicing breakdown was completely throughout and precise, professional and less than I expected. I’m a young stay at home mom and I didn’t at all feel like they took advantage of my potential lack of knowledge — something you run into all the time with shady companies looking to make some extra money. Thrilled with the entire experience, and will be emailing the owner as well to let him know how grateful I am. Thank you guys for saving the day & getting our water back on!

Review 24 (2019-02-19 - Rating: 5)
They were awesome, they came out in an emergency situation and fixed a leaky shower valve. They cut the drywall in a nice easy to replace square, instead of bashing it out. They had everything fixed and installed in around 2 hours. Best part is they used all the existing hardware i already had instead of upselling new stuff. Joel was awesome and if i was staying in the area he would be my go to plumber.

Review 25 (2024-08-26 - Rating: 5)
When we discovered a slow, hidden leak, I remembered how impressed wed been with Protocol Plumbing for an under-sink repair years ago. Fortunately they are still in business - and still excellent! James and Nate came out the day after I called. They were skilled, friendly, and careful of our home. They spent over 3 hours fixing the leak, testing the repair, and discussing our next steps. (AND putting in a new garbage disposal, as ours started making a racket 2 weeks earlier.) Stressed by the leak discovery, I expected more stress from the bill. I was instead very relieved at the very reasonable cost!

Review 26 (2024-02-13 - Rating: 5)
Made it out same day to replace a leaking water heater that was worn out. Fast, prompt and efficient. I will definitely use them again

Review 27 (2020-09-04 - Rating: 5)
I cannot say what an outstanding operation this is. I have had multiple interactions with them and they always have exceeded my expectations. From a bathroom remodeling project to a plumbing emergency, Mike has been a great communicator and has done excellent work. Fair, honest, and dependable.

Review 28 (2024-07-30 - Rating: 5)
Fantastic service! Friendly technician was very knowledgeable and fast.

Review 29 (2025-01-04 - Rating: 5)
Great communication and very professional company.

Review 30 (2024-08-01 - Rating: 5)
Nate and James just installed a new water heater. They did great work, communicated well, showed up on time AND cleaned up afterwards. Definitely will use them again.

Review 31 (2018-06-08 - Rating: 5)
Hi there, I know it is difficut to find legit plumber reviews, I hope this will help.I called them with a leaking underground pipe. They reluctantly gave me a rough estimate of the cost ($700-$1000) and scheduled a repair for the next morning. The repairman came on time did excavation and pipe repair. Meanwhile his co-worker did a bunch of small fixes around the house. The final cost was within the estimate which is less than half of what Roto-Rooter has offered.This will be my go-to plumbing company now.

Review 32 (2022-08-26 - Rating: 5)
Very happy with this company, they were highly recommended. The man that came out today was awesome, polite professional and efficient. I would definitely use them again. Five stars ⭐️

Review 33 (2020-09-09 - Rating: 5)
Protocol responded to a broken input valve to house water supply within an hour. Identifed street shutoff valve from other homes, fixed problem replacing old valve. Very fair pricing and excellent work.

Review 34 (2022-09-24 - Rating: 5)
Just moved to the area. Needed a good plumbing expert after buying a fixer. Found them here! Zach’s a rockstar, company is honest and professional. Stop scrolling.

Review 35 (2019-11-22 - Rating: 5)
Protocol has been the most reliable plumbing service I have ever found. Zach Kinder is amazing to work with.

Review 36 (2023-01-01 - Rating: 5)
Kathy is great. Of course they are great for d.i.y. people. Im a pro handyman they have been the best for years.

Review 37 (2024-01-16 - Rating: 5)
These guys deserve more than 5 stars. I own a fire and water restoration business locally, and utilize the protocol team on anything and everything I can. They are amazing, from top to bottom top notch service, great communication, and reasonable pricing (and transparent). They have helped me personally at my home, professionally at my place of business, and also with all my clientele. Keep up the amazing work! Thank you for all you do

Review 38 (2022-10-19 - Rating: 5)
This company responds quickly and communicates throughout the entire work order. Really happy with the professional and friendly techs.

Review 39 (2021-07-13 - Rating: 5)
Replaced a valve that I was aware needed to be replaced, and repaired a hole in a pipe I didnt know was leaking after proving it. In under an hour, and for less $$$ than I was expecting.

Review 40 (2023-03-23 - Rating: 5)
Protocol has always done a good job for us at a reasonable plumbers price.

Review 41 (2023-12-08 - Rating: 5)
Recently I had all of my toilets replaced in my house as they were ancient and rusty. Eric with Protocol Plumbing was super helpful with scheduling and making sure I knew what toilets to pick up from Lowes for easy install. Zach came out and installed my toilets super quick and easy, but the trouble started the next morning when I noticed a few puddles of water coming from the front of the tank on one of the toilets. Zach got back to me ASAP and came out to see what the issue was. He was quickly able to see that the tank had a hairline fracture that was letting out tiny drops of water at a time. He helped me reach out to Lowes and figure out the quickest way to get parts replaced and I had a working toilet again within the hour. He was kind and courteous the whole time. Will be a repeat customer!

Review 42 (2023-06-06 - Rating: 5)
Very helpful. My plumbing problems where handled with kindness and professionalism!

Review 43 (2023-07-04 - Rating: 5)
I was incredibly grateful to Conner for agreeing to help me at 9:00 pm Monday night before July 4th. He was gracious, helpful, knowledgeable and friendly. He fixed the problem in less than 1/2 hr. It was roots between my house and the street. Plus out of the three companies I called, he is the only one who returned my call. Thanks Protocol Plumbing, you hire great people.

Review 44 (2023-09-21 - Rating: 5)
Good service from James. Hard worker! Informative by explaining what was wrong with plumbing.

Review 45 (2020-07-22 - Rating: 5)
Very happy with the repair of my water leak. I will definitely use these guys again.

Review 46 (2022-04-24 - Rating: 5)
We used to live next to the owner Erich, whos just as nice and respectful as he is on the job with Protocol.Weve used and Protocol since around 2008, and weve referred them to neighbors. We and our neighbors have been very pleased. Protocol is always courteous and on-time. Their work is always correct - no calling them back.

Review 47 (2018-02-21 - Rating: 5)
The owner is a great guy, who was prompt and courteous. I called five other plumbing companies this morning and these were the only guys I wanted to work with, not to mention they were able to come within an hour and did a great job. The techs who came out were a father son team and they were great. Price was great too!

Review 48 (2022-08-30 - Rating: 5)
The times I have been there for plumbing parts and advice VERY HELPFUL it is the place to go

Review 49 (2022-11-26 - Rating: 5)
Good customer service! Happy to use their service again!

Review 50 (2020-03-25 - Rating: 5)
They were able to deal with a few plumbing leaks on short notice. They did a great job of communicating and completed the repair at the low end of the estimate range.

Review 51 (2018-04-16 - Rating: 5)
Worked with them twice now. Originally, they diagnosed a water leak issue. What was great about it---they used Sherlock Holmes-esque deduction, they found the real problem. I dont know where I would have been without them.The second time was a simple call about fixing a flushing issue. Not only did Chuck call me back, he walked me through how to find a cheap replacement part, and sent me a YouTube video so i could do it on my own (after expressing some anxiety over the cost of having not just them, but any plumbing crew come out). Turns out, he couldnt have been more right. The issue was literally the dumbest, easiest thing in the world for a homeowner to fix (even one as inept as me) and it saved me tons. They are simply...great!

Review 52 (2022-10-13 - Rating: 5)
He came from Marysville up here to figure out what was suddenly wrong with my toilet and discovered my septic was full and solved the problem