Maddox Air Electrical & Plumbing

Located in Lynchburg, Virginia

Address: 1110 McConville Rd, Lynchburg, VA 24502, United States

Phone: +1 434-821-6231

Rating: 4.9

Services

On-site services
Repair services

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Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-13 - Rating: 5)
Thanks Maddox! Technicians are on time, professional, and knowledgeable. You installed vanity, faucet, light fixture making a huge difference in our bathroom!

Review 2 (2024-12-28 - Rating: 5)
Maddox is literally the best! They have fixed a boiler issue for us, replaced a hot water heater, and responded the day after Christmas to replace a sump pump. They are always timely, professional, and responsive and our family cant thank you enough.

Review 3 (2024-12-23 - Rating: 5)
They installed a new heat pump system for me today and the installers did a nice, neat job. Everything working like its supposed to, cleaned up behind themselves, answered all my questions. The supervisor who gave me the initial estimate was excellent as well, knew his stuff and quoted a fair price on a good system. Their maintenance plan is also a good value, I have had that for several years with them.

Review 4 (2024-10-07 - Rating: 5)
Maddox is the absolute best! Professional installations and excellent annual maintenance contracts. Everyone there from the office staff to the professional technicians are courteous, polite and extremely knowledgeable. I know my equipment has been properly installed and maintained when i see the Maddox truck pull into my driveway. If i have any questions about my equipment they are quick to reply with the correct answer. They handled EVERYTHING from the electric, plumbing and install on my new HVAC and Generator. If you need ANY new equipment installed then call Kyle at Maddox - he will set you up and do right by you! They are the ONLY contractor you need and the ONLY one i will ever use again.

Review 5 (2024-01-16 - Rating: 5)
Title: Maddox Air and Electrical: Reliable, Fair, and Friendly Plumbing ExpertsDealing with a home flood caused by a plumbing nightmare, Maddox Air and Electrical, especially Brandon and Chris, proved to be real heroes. Their quick response on a rainy night showcased their teamwork and expertise in tackling the chaos caused by a wiffle ball bat in the buried clean-out covered over by the lawn.What stood out was Brandons fairness in pricing – not just professional but genuinely fair and friendly. Chris, in particular, went above and beyond, fearlessly getting dirty and demonstrating exceptional skills at Service Plumbing. Both Brandon and Chris were not only skilled professionals but also genuinely nice guys, making the whole experience surprisingly pleasant.Maddox Air and Electrical, with Brandon and Chris, are the go-to choice for plumbing solutions, combining reliability, fair pricing, and a friendly approach. A big thanks to Brandon and Chris for turning a plumbing nightmare into a success story!

Review 6 (2024-09-29 - Rating: 5)
Matt did a great job cleaning out my furnace n heat pump. He was very therrow about making sure everything ran properly. I would rate him a 10+ at his job. I will ask them to send him out to do my maintenance again. Thanks for being the kind of guy who loves his job and wants his customers to be happy with his service he provides.

Review 7 (2024-11-22 - Rating: 5)
We were curious as to whether or not our system could be fixed or if we needed a new one. Efrain took a look and determined it could be fixed almost immediately. He fixed it that day and everything runs perfectly. He did excellent work and was very professional.

Review 8 (2024-09-01 - Rating: 5)
During one of the hottest weeks of summer our A/C stopped working. Maddox came out without delay. Mitch was fantastic to us. Provided us with window units so we could stay in our home. Friendly and reasonable prices. Had our new unit in and running within a reasonable timeframe. Grateful to Mitch and his team.

Review 9 (2024-08-17 - Rating: 5)
Maddox installed a mini split unit in our 1929 home during the Debby hurricane and did a fantastic job. The unit is cooling the home wonderfully! The whole Maddox team was a complete joy to work with. I can’t thank Kyle, Josh and Jason enough for making the purchasing and installation experience such a pleasure. It is without hesitation I would recommend Maddox for any cooling and heating needs. Thank you Maddox. John Webb

Review 10 (2024-10-19 - Rating: 5)
I chose Maddox and requested Ephraim on the recommendation of my mom. I know shes been happy with his service for quite a while. Hes honest, hard working, knowledgeable, and communicative. Maddox is lucky to have him and others like him on their team. Denzel came with him and they told me what they were doing as they progressed. Since their visit, the system has run better and much more efficiently... Im very happy and cant wait to see how my heating bills will be impacted! #GoTeamMaddox

Review 11 (2024-12-05 - Rating: 5)
I was so impressed with the professionalism & sevice efficiency i recieved from Maddox Air today! Im a public servant for the community and with that being said, it extremely important that I have what I need so that I can properly help meet the needs of the citizens I serve. My line of work is very important to me. It is extremely difficult to help others when I also am in distress without the basics in life such as shelter, water, heat & so on. My service technician (Mr. Efrain) was prompt, knowledgeable & very thorough with providing my service. The office managers customer service was outstanding aswell: She was capable, patient & reassuring during my heat crisis this week and helped me deal with this difficult situation. My furnace is up & running so that I can be up & running too. Im extremely grateful for both of them & the company. Thank you from the bottom of my heart.

Review 12 (2024-10-25 - Rating: 5)
The two gentlemen here today were very nice they done a through inspection on my heat pump unit went over everything and explained to me with any questions I had. They cleaned up nicely. I appreciate that they took their shoes off before coming up carpeted staircase. Would recommend them again. Thank you

Review 13 (2024-09-12 - Rating: 5)
I had several issues with my AC this summer. Apparently, the issues were related to the original install of the system. There was a leak in a copper tubing that Efrain, the serviceman, diligently found. He spent entire day, which went beyond 8 hours, to locate and repair the issues. Efrain was extremely professional, courteous and knowledgeable. In addition, his superior came by and assured me all would be resolved. I would highly recommend this organization for any AC needs.

Review 14 (2024-10-28 - Rating: 5)
Gentleman (Efrain) showed up in timely matter. Knows what he is doing. Diagnosed problem, showed me what and where it happened. Performed yearly maintenance. Professional, kind, and didn’t mind one bit answering questions. Would highly recommend Efrain from Maddox. Thank you sir.

Review 15 (2024-11-12 - Rating: 5)
Very pleased with Efrain’s visit today. Polite and exceptional in workmanship. Took time to explain the workscope and tested all operational functions. Very happy with results. Outstanding service!

Review 16 (2024-07-12 - Rating: 5)
We had a tuneup service yesterday with Efram, and the experience could not have been better. He spent time checking and servicing our heat pump, and we are very happy with his service. We signed up for another year of service, and hope to have Efram back again for our tuneups. Thank you.

Review 17 (2024-11-20 - Rating: 5)
Greg Branner was friendly, knowledgeable and efficient. We will definitely use Greg again. And we would highly recommend Greg to family, friends and neighbors.

Review 18 (2024-06-14 - Rating: 5)
Installed upgraded smart thermostat at my place of employment. They arrived as scheduled, on time, and worked very efficiently. They took the time to include me on the set-up, walked me through it, and spoke to the owner via phone to set up his app connection to the device. Very clean and organized installation, employees were knowledgeable and prepared. Great experience overall!

Review 19 (2024-10-30 - Rating: 5)
The service technician was exceedingly thorough and professional! He explained everything he needed to do, and was very courteous. His name is Efrain.

Review 20 (2024-11-09 - Rating: 5)
Thank you Maddox and Mr. Moreno for your skilled tune-up. It is a relief to know that my system had a thorough going-over as the cold weather approaches!

Review 21 (2024-07-17 - Rating: 5)
Best purchase ever. I am referring to my cleaning contract. They come out twice a year to maintenance my equipment. Also, jn the contract is that if there is a trouble call, I get same day service and 15 percent off. I had the TXV go bad and needed a new coil. That percentage paid my annual fee. My serviceman is very nice, easy to talk too, knowledgeable, and has a terrific work ethic. What more can you ask for...O, he cleans up after himself too. 5 stars, Greg earned them all. I would recommend Maddox to all the locals.

Review 22 (2024-05-08 - Rating: 5)
I am thankful for the great service that Maddox Air and Electrical has provided our family. Ephraim came out and serviced our heat pump and he not only resolved our issue, but he helped us to avoid issues in the future. He was knowledgeable, personable, and thorough at making the repairs and he made every effort to ensure that we were taken care of. I would highly recommend Maddox Air and Electrical without a doubt!

Review 23 (2024-09-09 - Rating: 5)
There are no words to express how fantastic Efrain is! We struck gold when he was assigned to our first visit!! We will never use anyone else, they don’t make them like that guy anymore. So professional, genuine, and a man of true knowledge in his field!

Review 24 (2024-07-22 - Rating: 5)
So thankful for Maddox and their super-quick response time! AC went out on Saturday. Technician came on Sunday, quickly diagnosed the issue, had the parts in his truck, all fixed within an hour!

Review 25 (2024-04-19 - Rating: 5)
This company is extremely trustworthy! Dont pay anyone to come practice on your system. Daniel came out and told us exactly what the problem was with our unit. He fixed it right the first time and at a reasonable price.I strongly recommend Maddox Air and Electric to anyone that needs a good honest company to fix or replace any of your air conditioning issues. The customer service is great as well.

Review 26 (2024-06-26 - Rating: 5)
I have been using Maddox for 3 years now. They are always friendly and accommodating. Today Efrain arrived ahead of schedule and gave me some maintenance tips to help alleviate drainage problems with my unit. Highly recommend!

Review 27 (2024-12-02 - Rating: 5)
Matt did a great conducting the semi-annual maintenance on our HVAC system and generator. He was timely, efficent, and completed all work as proposed.

Review 28 (2024-04-16 - Rating: 5)
Jordan from Maddox came to fix our HVAC, he did a Great Job. He was very professional and did quick and excellent service. Maddox you guys Rock!

Review 29 (2024-10-15 - Rating: 5)
The service person was on time, he was professional and did a thorough job. He kept me informed along the way as he completed the job. He was clean and neat. Dennis

Review 30 (2024-07-19 - Rating: 5)
We were scheduled and quickly. The technician arrived on time and was very polite and easy to talk to. He also repaired our heat pump quickly and correctly.

Review 31 (2024-10-02 - Rating: 5)
Maddox Air & Electrical was just out to do the semi annual check up of our system. Their service tech, Matt was great. He let us know everything that he did, answered all of our questions and was very professional. He was very friendly and polite as well. We couldn’t be happier.

Review 32 (2024-12-24 - Rating: 5)
Ethan was very pleasant and knowledgeable. I appreciate you sending him. He was awesome. Thanks.

Review 33 (2024-02-09 - Rating: 5)
We are so pleased with this company and their work! Greg, our technician, did an excellent job! He is always very professional, polite, knowledgeable and thorough. Last year he discovered mold in our system and installed the proper equipment to fix it. This year he came back for a maintenance check and again did a great job checking everything out, changing filters and such. We highly recommend Maddox Air Electrical & Plumbing!

Review 34 (2024-09-21 - Rating: 5)
The service repair man was excellent. He thoroughly went thru my HVAC system and explained and showed me what needed to be fixed or if I decided to buy new system showed me what there was .

Review 35 (2024-06-26 - Rating: 5)
This was the best service experience I’ve ever experienced. Efrain and his partner(sorry didn’t remember his name) were very prompt, knowledgeable and walked me through the whole process. Definitely an asset to your company.

Review 36 (2024-02-27 - Rating: 5)
We got a new HVAC unit this past year. We heard that Maddox was a great company for this work. We had a someone at the house within the week and we talked through what we wanted to do. For our house we were going to move the location of our outdoor unit. We also talked about the energy efficiency models available and we got a more energy efficient model which cost more but there was a tax credit that should make up for the difference. The salesman gave us a few options and we had our install in less than a week. The install team was great. They did everything in one day and they were great to work with. I checked on them throughout the day but really more for me than anything they needed. We fully enjoyed our experience with Maddox.

Review 37 (2024-10-16 - Rating: 5)
Ephraim was very knowledgeable plus extremely courteous. He also arrived within the scheduled time. He took his time to answer any and all questions.

Review 38 (2024-06-06 - Rating: 5)
This was for a routine maintenance checkup. Matt was our technician and he was very polite, professional and did a great job. He explained everything that he completed with the job and asked if I had any questions or concerns.

Review 39 (2024-11-20 - Rating: 5)
Patrick was fabulous! Knowledgeable and willing to explain what he was doing in a way that I understood. He loves what he does

Review 40 (2024-07-09 - Rating: 5)
Came home after a 12 hour shift to find my AC was out- it was 80°+ in my apartment. It was after 6PM, so I figured Id be without cooling for at least the next day... But I let my property manager know, and Maddox was here in less than an hour! Brandon, the service manager, came and found the issue (a burnt-out contactor), and had the system repaired and running in no time.Id definitely recommend Maddox to anyone in need of HVAC service or repair, and I especially want to give credit to their incredible after-hours emergency service. 10/10.

Review 41 (2024-11-16 - Rating: 5)
Matt was very courteous and efficiently inspect my heating system in a timely manner. I would recommend him.

Review 42 (2024-06-30 - Rating: 5)
Ethan was very professional and prompt. He showed me how to mitigate future problems with my A/C. He also replaced the filter which needed changing. Love the Maddox team!

Review 43 (2024-06-13 - Rating: 5)
Denzel and Ephraim came to fix my A/C wall units when i was having issues with noise and air quality. They did a great job at cleaning the units and educating me on how to keep them clean/do small maintenance on them. They were extremely amicable and kind!

Review 44 (2024-11-16 - Rating: 5)
Very prompt, professional, Curtis technician. Took time to explain the problem and the solution. Very impressed with his work ethic and knowledge

Review 45 (2024-06-15 - Rating: 5)
I had a reoccurring problem with one of my American Standard units for over 4 year. Following the advice of the company that I was using, I spent thousands of dollars on service calls and replacing both major and minor parts… nothing worked. I finally decided to have another set of eyes laid on it and called Maddox. The service techs, Eric and RJ, worked diligently checking and double checking everything. Remember, this issue has been ongoing for 4 years and it’s been cunning and baffling the whole way… so they called their supervisor, Brandon, who was willing to come out to my house well after 6pm on a Friday night to look at it. Long story short, Eric, RJ and Brandon figured it out and fixed it!!!!… and saved me thousands of dollars. These guys exemplify “old school” customer service and have won our family over to the Maddox team.

Review 46 (2024-05-26 - Rating: 5)
I recently had a new HVAC system installed by Maddox and cannot praise the technicians enough! They were professional, courteous, and knowledgeable. They cleaned up after themselves and left my house immaculate. I especially would like to praise Mitch who was my sales person. He was so patient with me and my million questions. I had to have a follow up visit and Ethan was fantastic. He fixed the problem and even called me 2 days later to make sure everything was working properly. I would highly recommend Maddox for your HVAC needs.

Review 47 (2024-03-15 - Rating: 5)
I am extremely pleased with the service I received. Eephram was extremely thorough and found and fixed the problems that 3 other companies couldnt. He explained what he was doing and why, which I appreciated immensely. He is a great tech, friendly and meticulous and worth his weight in gold. I will be using Maddox from now on.

Review 48 (2024-04-03 - Rating: 5)
Maddox was very fast to send someone out to my place. The technicians Ephraim and Densel were very friendly and honest. They quickly identified the problem and got my heat pump running again for an accessible price. I highly recommend them.

Review 49 (2024-07-07 - Rating: 5)
I called on a Sunday because our AC busted and its Florida hot in VA right now! Eric came to our rescue after we called and fixed our bumbling problem. I also signed up for a maintenance agreement because of his diligence and knowledge. Thank you for being there for my family!

Review 50 (2024-03-16 - Rating: 5)
The people at Maddox are friendly and professional. They installed a new AC unit for me in August, 2023, and any time I need them they respond immediately and come out very quickly to address the problem. They also take the time to explain to me what the problem is and, if it is something I can address myself in the future, they explain exactly what to do. I am very pleased with their excellent service.

Review 51 (2024-03-22 - Rating: 5)
We would highly recommend Maddox and the services they have provided us. Jordan was excellent. He was timely, efficient, very respectful, personable, and patient in helping my elderly mother understand the issues with her HVAC. My mom was afraid of expensive repairs being needed, but Jordan assured her that he would only do what was necessary. He explained the problem, showed pictures of damaged parts and gave her peace of mind. We hope to work with him and Maddox in the future. Thank you!

Review 52 (2024-08-12 - Rating: 5)
Great experience! Efrain was friendly and personalable. He educated me on the repair and made it a quick experience. Nice and cool again!

Review 53 (2024-03-14 - Rating: 5)
Maddox is definitely a great company to work with for my heating and cooling system needs. They are easy to work with and they get the job done fast! The last guy that helped me, not only fixed my heat, but he educated me on so much I didn’t know in order to help maintain my heating and cooling equipment better!

Review 54 (2024-12-16 - Rating: 5)
Thank you Efrain, very nice and knowledgeable, respectful and really appreciated him for coming to my rescue. Thanks again

Review 55 (2024-05-07 - Rating: 5)
Efrain is the best! So knowledgeable, takes his time, is personable and kind, doesnt rush to be done, and is so helpful! This is the second time he has serviced our system and we could not recommend him enough!

Review 56 (2024-03-25 - Rating: 5)
Best service out there! Greg and the Maddox team are first rate in quality and have provided excellent service for us for many years. The only company I trust for heating and cooling needs.

Review 57 (2024-04-28 - Rating: 5)
Ive been using Maddox for many years. And Ive never been disappointed. They havent tried to sell me equipment. The equipment that they have installed continues to work well because their service maintenance program keeps my furnace and a/c working and working and working.I would not hesitate recommending Maddox to provide your HVAC requirements.

Review 58 (2023-11-20 - Rating: 5)
I was so pleased with the gentleman that came to my house today. He was polite & respectful. He seem to have very intimate knowledge of my entire system, and explain to me what he was doing every step of the way. Although there were a few issues with my furnace, he fixed them completely, and I couldn’t have been more pleased with the service from him and I am so glad he is part of the Maddox team! Thank you so much Ephram

Review 59 (2024-05-10 - Rating: 5)
I have used Maddox ever since they took over neighbors. So many years ago they are dependable. And Greg is the best person I get to serve my needs. I would not deal with anyone else. They are the best

Review 60 (2024-04-26 - Rating: 5)
I received excellent service. The part was installed . The technician checked the settings with me. He was very friendly, and patient . He explained many good features that I didnt understand or know about. He answered all of my questions before he left. I knew that I would always stay with Maddox for my heating and air needs.

Review 61 (2024-03-08 - Rating: 5)
Maddox provided fast, professional and friendly service! The technicians were knowledgeable and happy to answer my many questions. I would highly recommend them and will absolutely use them again for my HVAC needs! I was especially impressed with the quality of the people and the great service they provided.

Review 62 (2024-10-12 - Rating: 5)
Efrain was great to work with, explained everything clearly, and got my heating working once again! Thumbs up!

Review 63 (2024-03-18 - Rating: 5)
I had routine maintenance done on my generator and heat pump today. Eric was on time and clearly explained what he was going to do. He was very pleasant and professional. I highly recommend Maddox!

Review 64 (2024-04-17 - Rating: 5)
Have had Maddox for several years. Their spring/ fall services are always reasonable and on the rare occasion that a problem does develop, they arrive promptly. Their staff are always polite and knowledgeable. Highly recommend them.

Review 65 (2024-03-25 - Rating: 5)
When Efrain and RJ came for the service call they were very informative and very helpful in explaining to me what was wrong and how to fix it. With me being a senior citizen and not as up to date with new technology, Efrain explained in detail so that I could understand. They never rushed to finish the problem . They had nice mannerism and patience. I would reccomend them for my next call.

Review 66 (2023-11-03 - Rating: 5)
Not only did I purchase a new heat pump and have that installed -- great install at a fair price -- but I also had Efrain come and service a mini-split at my home. He stayed until the repair was completely fixed and left the whole area cleaner than he found it. Great company with some great techs!

Review 67 (2024-03-13 - Rating: 5)
The technician was extremely polite and extremely knowledgeable. His goal was to make us happy and he succeeded. He knew what he was doing and he wasnt scared to show us what he was doing. I would highly recommend these guys for all your electrical and HVAC work

Review 68 (2024-12-23 - Rating: 5)
I have been a customer with Maddox Air & Electrical for many years. I am very happy with the reliable service they provide and highly recommend them.

Review 69 (2024-04-23 - Rating: 5)
Matt came by and done our 6 month check on our inside and outside units. He made sure everything was running like a top. Very nice young man. Explained everything to me once he finished. Was very pleased

Review 70 (2024-03-28 - Rating: 5)
They came out quick accessed the problem and got my unit installed within a week! Very speedy, effective and informative! Smooth process! Thank you to E and the rest of the team for such a great job!

Review 71 (2024-03-10 - Rating: 5)
Very thorough and professional. Pleased with customer service.. very responsive to my concerns. Especially pleased with Ephraim’s knowledge and skill!!. We also use them for our both our condo buildings. WE are happy with their service on that level also.

Review 72 (2023-12-21 - Rating: 5)
Efrain did a great job servicing my unit. Hes professional, explains what work has been completed, all of the specs and readings that he got from the unit. I have been very pleased the last two times he has come out and serviced my unit.

Review 73 (2024-01-16 - Rating: 5)
Heres what we like about them:- Fast, friendly service.- Their service plan incentivizes preventative maintenance, helping keep our HVAC system in great working order.- Theyve been very responsive the few times weve needed an emergency repair when our system stopped.

Review 74 (2024-04-29 - Rating: 5)
Ethan was top notch. He came out on a Sunday afternoon to troubleshoot a problem with our heat pump after it had shut down. He was very professional and is working to get a replacement part needed to fix the problem.

Review 75 (2024-08-13 - Rating: 5)
The gentleman that can was very polite and professional also so sorry I forgot his name but this is his second back here at my house I would love to keep him coming back for future service

Review 76 (2023-09-01 - Rating: 5)
I can’t thank Maddox enough. Not only did they fix a circuit breaker issue caused by another company they also installed a new shower faucet unit for me all within about a month’s time period. Both jobs required additional parts and since I live in a rural area, both repair techs had to drive to get additional parts. This company is professional, hardworking, kind and they do jobs right the first time. Thank you Maddox and I will be calling you again to work on my house!

Review 77 (2024-05-01 - Rating: 5)
I started using Maddox 3-4 years ago when I had them install a Generac whole house generator. Since that time they have serviced my heat pump as well as my Generac yearly. They have always been professional and courteous. When entering our house they would slip on shoe covers to prevent tracking dirt, etc into our house and they always explained the service they were performing. I highly recommend Maddox for any of your HVAC or electrical needs.

Review 78 (2024-03-11 - Rating: 5)
Efrain from Maddox Air is amazing at his job. He is knowledgeable in everything from HVAC to electrical and ensures that things are done correctly. He even follows up to make sure everything went ok and is working after his visit. He truly cares that everything is fixed and working for his customers.Efrain is friendly, flexible, and honest. Also, he provides status updates and information as he is working on the project. He is always willing to go above and beyond to make sure his customers are satisfied with the job he has done. Whenever I have an electrical or HVAC issue or question Efrain from Maddox Air is the first person I reach out to.

Review 79 (2024-07-04 - Rating: 5)
Maddox Electric is great! They are very efficient and awesome at what they do. I would recommend them to all & my entire family.

Review 80 (2024-02-10 - Rating: 5)
Great group,They got my 14 yr old system up and running. It is now doing what it is supposed to do when it is supposed to do it. Thank you service manager and techs. Highly recommend these guys. This was the 5th group Ive had out,all failed to get my unit running. These guys did the trick. My plans are to install a new unit in 3 years. I will be calling you for a complete install. Again thanks guys and gals involved..god bless all and stay safe out there guys..........Mitchell

Review 81 (2024-04-04 - Rating: 5)
Jordan Peters with Maddox Air Electrical & Plumbing conducted my Spring/Summer preventive maintenance tune-up on my HVAC system on 4/4/24. Hes was very nice and did a great and thorough job. I would recommend him to do anyones HVAC work. I will definitely have him come back in 6 months for my Fall/Winter inspection sometime in October 2024.

Review 82 (2024-03-11 - Rating: 5)
I highly recommend this company. Efraín gained my trust going out of his way to make himself available to answer every question of mine that came up. The finance deal was incredible and I’m so happy I chose them!

Review 83 (2024-01-04 - Rating: 5)
Efrain is by far the best technician that Maddox has. He does his absolute best to figure out what the problems are, and is always pleasant to work with. Honestly prefer him over the rest of their technicians, and only leaving a review because of him.

Review 84 (2023-12-29 - Rating: 5)
I’m so pleased with the service we received. We always appreciate the work that Maddox does and will continue to work with them. Our technician was beyond caring and knowledgeable. We will always be a Maddox family.

Review 85 (2024-12-17 - Rating: 5)
Your technician Ephraim provided outstanding service, very knowledgeable super experience

Review 86 (2024-11-13 - Rating: 5)
Matt was well mannered, answered questions, prompt, great guy!! Excellent service!

Review 87 (2023-12-14 - Rating: 5)
I had a humidifier issue and Efain not only took care of that but he realized there was a drip which led us to discover a leak at my kitchen sink. He called and scheduled a plumber to replace my faucet/sprayer that afternoon. I am so thankful for all he did to test the humidifier, HVAC, and thermostat to be sure where the problem was and come up with a solution. I am also thankful for him observing the drip which led to getting my faucet replaced. He was professional, knowledgeable, and wonderful. I am thankful for Maddox Air and Electrical. They had great employees.

Review 88 (2024-11-28 - Rating: 5)
I called Maddox Electrical, Air& Plumbing and they came out and fix my heating/cooling unit. The gentleman explained everything and told me how much it would cost. This is the second time calling first about a electric problem ( excellent on that too) they came right out and fixed it. I will be keeping them as my electric and heating/ cooling and next will be plumbing. They are very professional, reasonable price and they are very nice. I recommend them and that is why I gave them a 5 🌟

Review 89 (2024-08-13 - Rating: 5)
Efrain was very courteous and friendly. He was very helpful and answered all of our questions!

Review 90 (2023-11-29 - Rating: 5)
Great Experience working with Maddox Air & Electrical. Ephraim was the service technician that did a great job taking care of our system and explaining what he did for us. Would highly recommend Maddox to anyone needing service.

Review 91 (2024-05-14 - Rating: 5)
The Maddox people that came did an excellent job and explained everything so that I could understand what had happened and what they did. I appreciate people that I can trust to look after things that go wrong for me and do a good job.

Review 92 (2024-03-10 - Rating: 5)
Very quick, professional, efficient, and friendly. We have had them out to our house for multiple service calls and they have always treated us great. They will continue to be our first call for home service needs.

Review 93 (2024-02-09 - Rating: 5)
Greg does the maintenance service for our system. He calls to tell us when hes on way, and once he arrives hes always professional and efficient. We trust him to keep our HVAC system in great shape.

Review 94 (2024-04-08 - Rating: 4)
Recently used them for the first time at our commercial property. Tech was very professional and stayed in communication with us throughout the process. Pricing was very reasonable and look forward to using them again when needed.

Review 95 (2024-09-04 - Rating: 5)
Great Service! On time, explained what was going on with our units! Matthew Hileman did an amazing job! Thank you

Review 96 (2023-11-30 - Rating: 5)
GREAT PRODUCTS, GREAT SERVICE and GREAT CUSTOMER SERVICE. The ONLY company we will deal with in all aspects of maintenance contracts, HVAC, generators and UV lights. I recommend Maddox to all our friends. GREG is our service person always, and he is AWESOME. ALWAYS on time, ALWAYS VERY PERSONABLE {His GRANDKIDS are ADORABLE as well} and he looks out for us and our units in so many ways. We have waisted our time with other companies and are SO GLAD we NOW have Maddox to count on.

Review 97 (2023-12-05 - Rating: 5)
Great Service and Fair pricing. The water main to my house broke and they promptly, during the Thanksgiving holiday dug it up and replaced it. It looked to be quite an undertaking. They were neat and Professional. Sending them a Big THANK YOU!!

Review 98 (2024-04-23 - Rating: 5)
We’ve purchased both HVAC units for our home from Maddox and are pleased by the service provided by Efrain, in particular. Very thorough and knowledgeable.

Review 99 (2024-04-26 - Rating: 5)
Greg checks our A/C and boiler and always does phenomenal work. He is prompt, knowledgeable, and wants the best for his customers.

Review 100 (2024-09-04 - Rating: 5)
Greg was very efficient and thorough . Took time to answer all questions and very personable.

Review 101 (2024-07-11 - Rating: 5)
Very pleased with service. Prompt and kept me informed. I recommend this company for all your heating and air and electrical service!

Review 102 (2024-08-13 - Rating: 5)
The technician that was sent out to our home this time for our yearly maintenance was very professional and knowledgeable.

Review 103 (2024-04-17 - Rating: 5)
The technician was very professional and nice. I would recommend Maddox Air to anyone needing great service for their HVAC system. Great service and thank you.

Review 104 (2023-05-22 - Rating: 5)
Service Tech Efrain was both very professional and very knowledgeable. He diagnosed the problem I was having with my thermostats quickly and worked to ensure that the problem was fixed. Additionally he followed up with me to make sure everything was still working correctly.

Review 105 (2024-02-14 - Rating: 5)
Im so glad I had Maddox fixed my heat/air Furnace didnt just tell me you need a new unit also told my daughter Maddox was great she even told me oh yes I heard good things about Maddox yes definitely will use again, Thanks

Review 106 (2024-06-29 - Rating: 5)
I highly recommend MAEP!!! We have always had great experiences with this company... They have come to our rescue on many occasions with no delay... ^5 to all of the staff!!!

Review 107 (2023-04-26 - Rating: 5)
The technician, Efrain, was fantastic. He did his job well and in good time, helped answer relevant questions, and provided a better understanding of the system. He was very respectful and a great ambassador for the company. Thank you, Maddox Air and Electrical, for sending him to my home!

Review 108 (2024-03-24 - Rating: 5)
This review is for work that was completed on March 19, 2024. The auxiliary heat was failing to kick in on my heat pump. Two technicians came out within an hour and corrected my problem. I can’t say enough about what fair treatment that I get with Maddox Air Electrical & Plumbing.

Review 109 (2024-08-02 - Rating: 5)
Thankful, grateful for the service provided so respectfully by Eph…. Quickly assessing and addressing the problem to deliver a cool solution. 👍

Review 110 (2024-05-08 - Rating: 5)
The Maddox maintenance team came timely. They were both professional and made sure we knew what needed to be done to the heat pump. They will be our go to team any time we need our heat pump serviced.

Review 111 (2023-11-21 - Rating: 5)
The technician, Efrain was very professional and completed a thorough service call. He explained everything that he had done and ensured that my system was running correctly.

Review 112 (2023-08-18 - Rating: 5)
The man that came to my house was so professional. He knew immediately what was wrong with our air conditioner. Was also knowledgeable about how to keep it running well in the future. So refreshing to have honest people that aren’t trying to gauge you for more money.Melissa Y

Review 113 (2020-02-19 - Rating: 5)
Our guy “Brandon” was FANTASTIC he was very informative, on time rather earlier than the scheduled time which I was very pleased! I was very excited that he took the time to explain what he was doing. Why he was doing it and through to make us know what to look for in the future to avoid future problems. He told me that they have a twice yearly program for a minimal cost that I am interested in for the maintenance of our central heating and cooling unit. I would recommend Maddox to anyone needing help with their heating and cooling system!!!! I am very pleased with this company!

Review 114 (2024-07-02 - Rating: 5)
Service techs were polite, personable, knowledgeable and able to solve HVAC issue. Great experience.

Review 115 (2023-11-28 - Rating: 5)
An unbelievably reassuring experience with a truly dedicated professional. Efrain not only worked to diagnose my HVAC problem, but went above and beyond to provide suggestions and coach me through next steps. Thank you so much for everything!

Review 116 (2023-10-17 - Rating: 5)
Efrain was very helpful, polite, and efficient. I feel that for this winter, my furnace will not fail me. I look forward to a spring check-up. I would appreciate Efrain doing the inspecting this coming spring. Sincerely, Jerry Meyer

Review 117 (2024-12-20 - Rating: 5)
Very good service! Loved Ephrain!

Review 118 (2023-08-15 - Rating: 5)
Maddox saved the day for us last night when our AC went out! They came out after hours and got it fixed right away. Technician was very nice and we are so grateful!

Review 119 (2024-10-01 - Rating: 5)
Efram did a great job. Back operating quickly. Thanks Maddox.

Review 120 (2024-03-07 - Rating: 5)
Efran, our technician, is amazing! He has worked on our HVAC twice now and both times has gone above the call to make sure our issue was resolved.

Review 121 (2024-04-28 - Rating: 5)
Greg performed our six month service Friday. He always does a great job d we enjoy the opportunity to speak with him.

Review 122 (2020-02-05 - Rating: 5)
We’ve had our Maddox installed HVAC for over two years now. I called them today around 1 to see if they could have someone come out and check our system because of what I thought was some unusual sounds coming from the outside unit. To my surprise they sent someone out within an hour. The service tech, Travis I believe, was great. He did a full system check and found everything to be operating correctly. Best service experience I’ve had in a long time. Thank you Maddox!

Review 123 (2020-12-04 - Rating: 5)
I have a sturdy but old (at least 70 years!) oil boiler and its hard to find anyone willing to work on it, let alone able. Maddox was friendly, polite, took the time to explain things that will allow me to fix this issue in the future, and were just exceedingly nice. Ive never had an experience like this with a service company. I wish they did EVERY kind of work!

Review 124 (2020-04-23 - Rating: 5)
Ive used Maddox Air & Electrical for several years and they are a great business with some great employees who do quality work. I usually get the same technician which is good because he knows my house and my air and heat system/s. Thanks Greg! Overall, good service at a good price for quality and efficiency.

Review 125 (2024-05-07 - Rating: 5)
My technicians were AMAZING! They were kind, communicative, and helped me in a timely manner. Loved working with them!

Review 126 (2024-07-28 - Rating: 5)
Fantastic service and both techs that came out were knowledgeable and efficient. I wish I could rate higher.

Review 127 (2022-12-12 - Rating: 5)
2 months and 3 companies and we finally found Maddox. Weve been without heat for 2 months! We called them, they came out on the 2nd business day and had us up and running quick as a snap! They didnt sabotage the system, just fixed what the Strategic Heating tech disconnected, bled the line like weve been asking everyone to do from the first day! What a pleasure to work with an honest, professional business. We will be using them for all our heating and cooling needs from now on. Dont waste your time with others.

Review 128 (2024-04-25 - Rating: 4)
Arrived 30 minutes late. Techs were efficient and friendly. They completed their work fast and left the site like they found it.

Review 129 (2024-03-07 - Rating: 5)
Their service tech Efron is always detailed and communicates very well on all issues and results. Maddox is always dependable.

Review 130 (2020-02-15 - Rating: 5)
Travis always does such a great job! He is incredibly professional and knowledgeable and always polite, honest, friendly and considerate. I appreciate that he takes the time to explain the problem and the solution. When I schedule an appointment, I ask for him because I have complete confidence that the job will be done well.

Review 131 (2020-05-01 - Rating: 5)
Top notch service and extremely knowledgeable. Greg has taken wonderful care of our heating and air units. We have dealt with Maddox for over 10 years and purchased multiple units in 3 different residences. Richard Tolbert has been wonderful to advise us with these purchases.

Review 132 (2024-10-29 - Rating: 5)
As always, Greg did an extremely thorough job performing scheduled semi-annual maintenance on our heat pump systems. Greg always exceeds my expectations and represents Maddox in an outstanding manner.

Review 133 (2022-04-12 - Rating: 5)
I’ve been using MADDOX for 3 years for semi annual maintenance. Today I had a maintenance visit, and an air cleaner and UV system installed on my HVAC. I’m am extremely satisfied with their service. The service tech explained everything and did a great job.

Review 134 (2021-03-02 - Rating: 5)
I’ve been a happy customer of Maddox’s for years. Matt Hileman is the tech that comes to the house to service our heat pump. He is always on time, very polite & courteous, wears a mask & covers over his shoes to keep the house clean. He’s super friendly and very knowledgeable about our heat pump. We highly recommend him & Maddox Air & Electrical.

Review 135 (2024-07-24 - Rating: 5)
Came to my house after hours to fix a problem with our furnace. Friendly & helpful.

Review 136 (2020-01-24 - Rating: 5)
For many years, I have trusted the experience and workmanship of Maddox Heating & Air. Their technicians are always prompt & extremely courteous. Just yesterday, the heat pump stopped working at my rental property. Their technician, Travis came within 30 minutes of my call. After discussing the prognosis with him, I decided it was time to replace the outdated system. They finished the job in just one day!! Thank you Maddox Heating & Air! My tenants are happy. 😊

Review 137 (2024-04-26 - Rating: 5)
Eric and RJ were courteous and professional. Thank you for keeping our heat pump in great shape. :)

Review 138 (2019-12-12 - Rating: 5)
Maddox is awesome! I came home to one night to my house and several rooms had no electricity. Chris came out at 9pm in the middle of December and fixed me right up. I will definitely use their services in the future for all of my electrical needs. A+ work!

Review 139 (2019-02-16 - Rating: 5)
Our heat died on a cold winter day. Maddox had a brand new system installed very shortly afterward. They were very professional and did an outstanding job. The price was very reasonable as well. I am glad I found this company and will continue to hire them to service our HVAC.

Review 140 (2023-09-12 - Rating: 5)
Efrain was fantastic. Real professional and timely. Answered all my questions, definitely would request him again for repairs

Review 141 (2020-02-26 - Rating: 5)
We had a new dishwasher installed by Brian Alexander yesterday. It was his second day working for your company and he was great.Very courteous and left the work area spotless. We will definitely use again!

Review 142 (2020-12-29 - Rating: 5)
We contacted Maddox Air & Electrical to do some small repairs in order to complete the sell of our home. We live out of the Lynchburg area and they worked us in very quickly and the price was INCREDIBLE! We were expecting hundreds of dollars for the distance away and the use of their techinicians. Great service! I will use them for all of my future needs!

Review 143 (2020-06-10 - Rating: 5)
Jordan and his team were very professional and did a quality job. Jordan took time to find out my preferences on the installation details and made sure they were executed. He also explained why he was doing certain things a certain way as he went along, which was helpful in understanding the entire process. He went the extra mile and came back at night to replace a bad brand new part (through no fault of his own) to keep our system running until a more permanent repair could be made! Thanks again!

Review 144 (2018-08-13 - Rating: 5)
Maddox always provides prompt professional service! We have been customers many years. Excellent warranty provided with fair competitive pricing on hvac unit. Kind knowledgeable technicians. We highly recommend!

Review 145 (2024-01-08 - Rating: 5)
Excellent service was provided on a Sunday by Ephraim. He was very conscientious and capable and got the job done efficiently.

Review 146 (2024-02-10 - Rating: 5)
Greg with Maddox Electrical took the time to do the work properly. Professional, courteous, thorough. Offered suggestions for maintenance.

Review 147 (2024-06-28 - Rating: 5)
FriendlyProfessionalCleanKeep work area cleanAnswered questions I hadIntroduced themselves and remembered my nameHighly professional

Review 148 (2020-06-05 - Rating: 5)
Great customer service. They guys came out on time and worked together as a team and got the job done quickly. Very nice and interactive. They let me know every step of the way of what they were doing. Love the Maddox men

Review 149 (2024-08-14 - Rating: 5)
They did a awesome job getting my system running very quickly. The technician provided great advice, and I will be scheduling a spring & fall service contract soon.

Review 150 (2018-11-30 - Rating: 5)
11/30/18Just purchased a complete new heat hump system. Very pleased overall with the company. I felt that Andy runs things proper an is all about leaving the consumer pleased at the end of the day. I would deal an do business with him no hesitation. Thanks guys

Review 151 (2020-10-30 - Rating: 5)
Prompt, personable and professional. Jordan, our technician, was polite, knowledgeable, Positive, well prepared and thorough. He took the time to explain not only what he was doing but why he was doing it and what to watch out for and expect. 5 star experience, glad I contacted them.

Review 152 (2021-04-05 - Rating: 5)
The most professional experience in Lynchburg above all others in the area I have used. The mechanics who did the installation were very informative and professional from start to finish. Hands down the most pleasant experience with any HVAC company in the area. Keep up the great work. Thanks to all who made this happen for us.

Review 153 (2023-05-04 - Rating: 5)
The service was excellent. The gentleman was professional and nice. He was courteous and did a great job. He is welcomed back for our next maintenance check.

Review 154 (2021-03-19 - Rating: 5)
I signed up for Maddoxs energy service agreement. Today was the first service appointment. All went well. Gotta give a shout-out to technician Jordan. Along with the usual cleaning and maintenance, Jordan solved a wiring issue in my air handler that did not allow the supplemental electric heat to operate. My wife and I now look forward to consistently warm air in future winters!

Review 155 (2024-10-18 - Rating: 4)
Arrived on time , very pleased with todays service

Review 156 (2024-03-06 - Rating: 5)
Greg the tech was thorough and friendly as always. Both systems checked A-OK. I feel like it was a family friend visiting!

Review 157 (2018-02-17 - Rating: 5)
I had my second full unit installed by Maddox Heating & Air company in two different houses about 7 years ago. I was impressed with Mike and his team, they did a wonderful job.Thats why I decided to contact them again to install another unit in my new house.These guys are reliable,honest, professional and friendly.I highly recommend them to anyone with AC issues.

Review 158 (2024-08-19 - Rating: 5)
I really appreciate Ephraim for coming out and cleaning my air system. Answered all my questions and was very helpful and nice 🥳 THANK YOU EPHRAIM‼️

Review 159 (2024-06-26 - Rating: 5)
The young man Matt was very nice. He answered all of my questions.

Review 160 (2021-05-27 - Rating: 5)
I placed a call with Maddox the morning of 5/27/2021 as my Hvac system and stopped working at 9:30 the night before. In a quick and timely manner they found the problem and made the repairs to get my Hvac back up and running.

Review 161 (2019-06-05 - Rating: 5)
I am most impressed with “the Maddox men”. Richard came out late on a hot Wednesday to give me an estimate on installing a new A/C. On Friday it was being installed & that night l slept well in a nice cool house. My thanks to all concerned & a special thank you to Jason!!

Review 162 (2024-04-01 - Rating: 5)
The Maddox men were very polite, courtesy and efficient in getting their job done.

Review 163 (2021-04-20 - Rating: 5)
Outstanding company!!! Very polite and knowledgeable!!! very respectful of my home and cleaned up better than expected! 5 stars would not think of using anyone else!! Always call Maddox!

Review 164 (2024-05-17 - Rating: 5)
Technician was very polite and explained everything I’ve been using them from the start of there company

Review 165 (2024-04-24 - Rating: 5)
Ethan really knows our two systems and does competent, professional and courteous work.

Review 166 (2023-11-18 - Rating: 5)
Patrick came in and put on his shoe covers. He checked everything that may have caused the knocking sound earlier. He went under the house and checked out that unit also. Hopefully I will not hear that sound again. Mary H

Review 167 (2024-06-08 - Rating: 5)
Great bumper sticker given out in the LU Athletics golf tournament! That is all. Thank you!

Review 168 (2018-05-26 - Rating: 5)
Nick Jones and Josh Miller came out the very next day after I had called for an installation of a new heat pump. Thank God for cancellations, lol. It was 140 degrees in the attic and 80 plus outside. They worked through it all and got the job done. They were very mannerable and polite. Thanks guys for a job well done.

Review 169 (2024-04-29 - Rating: 5)
Efrain and Denzel were quick, professional, and thorough with their work. Very impressed.

Review 170 (2023-10-19 - Rating: 5)
They always have very nice,polite and professional people. Does a great job and goes over with they did and answers any questions you may have.

Review 171 (2024-04-29 - Rating: 5)
The tech(TP) was excellent in his service of my units. He was punctual with great knowledge of the inner working of cooling/heating systems.

Review 172 (2024-04-25 - Rating: 5)
Worked in a timely and efficient manner and worked through minor difficulties while remaining positive and getting the job done.

Review 173 (2018-11-13 - Rating: 5)
We are so very satisfied with the two times we have needed service. The technician was so friendly and found and repaired the problem quickly and correctly We can only sayCall the Maddox Man and you will be glad you did.

Review 174 (2021-04-01 - Rating: 5)
We had a chimney fire during which the fire department destroyed part of our duct work. Josh and Andrew from Maddox came and fixed it better than it was before, on time, great work, happy customer.

Review 175 (2024-01-30 - Rating: 5)
We highly recommend Maddox Air.Service is excellent and service technicians are the best, especially, Ephraim. Thank you

Review 176 (2023-10-28 - Rating: 5)
Quickly diagnosed our HVAC problem, ordered/installed the parts. Very professional folks. Highly recommend.

Review 177 (2024-01-22 - Rating: 5)
Efrin was on time, Always explained what he was doiing& helped me understand how my system works.

Review 178 (2024-04-30 - Rating: 4)
Very thorough inspection, clean and friendly. They took very good care of us!

Review 179 (2023-07-27 - Rating: 5)
The best service that I have had for a company in years the nicest service technician super Professional very caring and compassionate people that work for this company by experience with them was amazing Thank you very much for the awesome job you did

Review 180 (2024-06-27 - Rating: 5)
As always- technician was timely, courteous, professional and thorough.

Review 181 (2024-06-20 - Rating: 5)
Eric and RJ did a great job!! Both were very professional and knowledgeable. Thankful to have the Maddox team ready to serve us. Highly recommend to anyone looking for Heating and AC service.

Review 182 (2024-07-17 - Rating: 5)
Svc Rep was timely, provided good information regarding the issue, troubleshot & resolved the problem quickly and was very friendly

Review 183 (2024-08-06 - Rating: 5)
The AC at my store was not working properly and Maddox was able to be out within an hour of my call!!

Review 184 (2020-06-17 - Rating: 5)
The professionals were very courteous, knowledgeable and efficient. I was informed every step of the way. The system is very high quality The cost was reasonable. I would sincerely recommend them.

Review 185 (2021-11-09 - Rating: 5)
Fast, efficient, professional, good price, great offer for financing. They installed 2 3 ton Tranes and will return to install the surge protector.

Review 186 (2023-11-02 - Rating: 5)
He did amazing work and was extremely polite. I would 1000% recommend him!😀

Review 187 (2024-02-27 - Rating: 5)
These guys did an outstanding job for me! Awesome company to do business with!

Review 188 (2024-04-09 - Rating: 5)
Technician was great today! On time and very professional and polite!

Review 189 (2024-06-27 - Rating: 5)
Motor replacement: Ephraim and Denzel gave excellent service , staying until they were satisfied our HVAC system was fully operational again! Everyone we have dealt with from Maddox has been professional in their skills, attitudes, and treatment of us. Thank you, Maddox!

Review 190 (2024-06-27 - Rating: 5)
Called during 100 degree weather with ac problem. They came next morning and fixed problem. Quick response time even though they were extremely busy.

Review 191 (2024-05-01 - Rating: 5)
Very quick service appointment scheduling and the technicians are wonderful to work with

Review 192 (2024-05-10 - Rating: 5)
I put in a service call and it was addressed within 4 hours. I was happy to see that Efrain was going to be the technician. Efrain has worked on my units before and he approaches his responsibility with respect, timeliness, and with great knowledge. Efrain is an awesome asset for Maddox. Thank you Efrain for taking great care!