American Drain Works and Plumbing Company

Located in Los angeles, California

Address: 11319 Washington Blvd Suite A, Los Angeles, CA 90066, United States

Phone: +1 310-390-3180

Rating: 5

Services

Identifies as women-owned
On-site services
Online estimates
Repair services
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-27 - Rating: 5)
Wow! I’m completely floored by the professionalism, courtesy, and expertise provided by Connie and Lalo.We had a crack in our sewage line and other plumbers recommended a simple replacement of that section. However, Lalo recommended a replacement of the whole segment of cast iron to ABS. He let me know that cracks are usually not isolated and that this would ensure we don’t run into any other problems.Though it was slightly more expensive than what others quoted, I’m so glad I listened to him! Lalo was able to come out the next day with a colleague and they ripped out about 20’ of old cast iron pipe. The excavated pipe was corroded and completely cracked throughout; replacing the segment, on the other plumbers recommendation, would have only caused the problem to happen again. Also, Lalo went above and beyond to replace our old clean-out with a two-way one!Overall, I’d highly recommend American Drain Works! They’re my go-to contact now for my plumbing needs.

Review 2 (2024-11-26 - Rating: 5)
After experiencing frustration with several other plumbing services in the past, I can confidently say that Jeff and his team have been a complete game-changer. From the very first interaction, they stood out for their professionalism and transparency. Unlike other companies that often overcharge or try to upsell unnecessary services, his team are upfront about costs and work within the agreed-upon budget. They always provide honest assessments of the situation and never try to push additional services unless they are truly needed.

Review 3 (2024-05-08 - Rating: 5)
This review comes after several months of multiple plumbers and service workers who have attempted to diagnose the problem to no avail. 4 months later, I patiently scrolled 5 star plumbers, immediately located Ms. Connie with American Drain Works and Plumbing. I phoned the number listed in google. Ms. Connie extensively took her time to assess/troubleshoot the main concern. Ms. Connie was warm, supportive and very knowledgeable. I was quoted by other companies thousands of dollars which was so disappointing and scary. Ms. Connie referred her appliance specialist Mr. Larry who has successfully been in business for over 20 years in the Los Angeles and West LA area. Mr. Larry arrived on time with a very professional demeanor and incredibly knowledgeable. Mr. Larry diagnosed and completely solved my months long problem (not being able to use my kitchen for months due to scared of water damage. A few hundred bucks later, I have full access to my kitchen again. I will forever refer Ms. Connie and her team. Mr. Larry also may be able to repair my tripped dryer issues. Thank you again Ms. Connie.

Review 4 (2024-01-05 - Rating: 5)
Had American Drainworks highly recommended by a friend, and they did not disappoint. From Connies professional and friendly demeanor on the phone, to Lalos timely, professional, and highly competent work installing our new faucet and servicing our water heater, we were highly satisfied.

Review 5 (2022-12-16 - Rating: 5)
We worked with American Drain Works in the past and had a great experience, so naturally we turned to them again when an issue flared up with our garbage disposal. Lucky for us, we were able to get an appointment the same day we called. Lalo arrived promptly, explained what he would be doing & how much it would cost, then got to work!Connie, Lalo, and the American Drain Works team made the whole process so simple for us. We’d recommend their service to anyone and will definitely be using them in the future

Review 6 (2023-04-07 - Rating: 5)
Connie is amazing. I had a plumbing emergency yesterday and even though she couldnt personally help that day due to scheduling, she still spent 30 minutes on the phone with me explaining what was going on, what I should be discussing with my landlord, and providing tips to help me with the situation moving forward. She took time out of her busy day just to empower me with knowledge and I feel so grateful. I will be recommending her to everyone I know!

Review 7 (2023-02-16 - Rating: 5)
Connie and her team are fantastic. Tomas and Lalo came out and stuck a camera in my line and showed me what’s going on down there! 🎉 They explained everything they found and gave me clear guidance on what’s next. Very reasonable price, super friendly, woman-owned business.

Review 8 (2022-07-23 - Rating: 5)
Had a clogged bathroom sink. I called a Westside plumber outfit. The plumber looked at the sink, turned it on for a second and saw the slow drain. He said, “Yep, your sewer line is clogged… Nothing else will work… I can do it today for $14,000.”I called BS on that and sent him away. My next call was to American Drain Works. They had done some work for me a few months ago. They sent Lalo and he was over the same day. He examined the sink, checked the toilet and a nearby sink. Quietly went about unclogging the sink and charged a reasonable fee.I told him about his competitor’s assessment. He said, some plumbers do the work and some try to sell whatever they can get away with.Got a plumbing problem? Just go with American Drain Works – not the cheapest, but competent and trustworthy.I recommend them.

Review 9 (2020-03-07 - Rating: 5)
I dont normally leave reviews, but Connie and her team absolutely deserve one! First off, as a single woman living alone I felt very much at ease with a female run company. Connie arrived around 20 minutes after I phoned her. She thoroughly checked out the problems, went through them with me, and gave me a cost for it. She then had one of her crew come over and fixed the problem. They cleaned up after themselves, and the cost for both of their time here, along with the work they did, was very low. Surprisingly so consider what Ive had from other plumbers in the past. Im all the way Team Connie now!

Review 10 (2024-01-16 - Rating: 5)
American Drain Works and Plumbing are always curtious and professional. Lalo came in assessed the problem and got it handled as usual. I can’t recommend them enough, we’re always satisfied.

Review 11 (2021-05-27 - Rating: 5)
Connie is fantastic and I can not recommend her and American Drain Works enough! Our sewer line broke and they came out promptly and repaired everything in one day! She is extremely knowledgeable and professional as is her team. She was super communicative and walked us through the entire process and did the repairs perfectly and gave us a warranty too.If I could give Connie and her team 10 stars on here I would! I will definitely be calling her ANYTIME I have a plumbing need and you should too.

Review 12 (2020-05-18 - Rating: 5)
Connie is the most professional person I have met so far, I had some plumbing problems and she came to my rescue working tirelessly even over the weekend to help me out. She knows her job 2000% and she knows who can help you with different aspects of the job and puts you in contact with people who are true professionals as well.

Review 13 (2022-07-23 - Rating: 4)
Replacement of washing machine shut off valves. Lalo was amazing, and so helpful. The service tech that answered my call was kind helpful and efficient. Happy to use them again. The cost was high for the service. Another plumber was much less. Sometimes time is a cost limiting step.

Review 14 (2019-10-01 - Rating: 5)
Connie is a godsend! We had a nasty toilet backup which obviously nobody wants. I called Connie because I hired American Drain Works a few years ago for a kitchen clog and had a good experience with her. She patiently explained what the problems could be and suggested a camera inspection to properly diagnose the problem. That was a good call because I found out that the main line is in good shape so dont need to touch that, which would have been very expensive. Her workers worked around my schedule even though it was around the holidays and installed a cleanout and replaced old rotting pipes under the house.Fast forward to today. She came over to look at the toilet and WITHIN 5 MINUTES, HAD IT WORKING! And it was on the house! Unbelievable in this day and age. HIGHLY HIGHLY RECOMMEND American Drain Works!!

Review 15 (2022-01-30 - Rating: 5)
Connie and all her people are professional, honest, and provide the highest quality work. Connies prices are fair, she knows how to navigate the intricacies of the city permit process if you need that, and she guarantees her work! Her people are kind and respectful of your property, and they really do care about doing things right. I recommend American Drain Works with the highest degree of confidence and trust.

Review 16 (2022-09-16 - Rating: 5)
American Drain Works is the best! Connie and Lalo were great to work with, so helpful and experts in what they do. Definitely call them the next time you need some plumbing help!!

Review 17 (2019-08-07 - Rating: 5)
Had a water heater issue - made loud motor-like noise when hot water turned on. Called home warranty company American Home Shield (AHS), they then put me in contact with their contracted plumber, Bear Plumbing. Bear told me the water heater had a leak, needed to be replaced, and that more than a few other items were needed and/or needed to be brought to code. Bear turns off the hot water as they say it is dangerous to have it on. Bear tells me AHS will contact me re approval. The next day AHS calls to let me know they will cover the water heater at $406.41; AHS does not cover the additional items which total $960! I do some researching, made phone calls back and forth with Bear and AHS, and after 1 week without hot water, decide to get a 2nd opinion. I called American Drain Works and Plumbing. Carmen, the woman in the office took detailed notes and scheduled appointment for the next day. Connie comes to check out water heater and before I get to the house to meet her, she calls me to inform me that the water heater is under warranty. She calls the water heater manufacturer and is told that the water heater is under recall and the manufacturer will take care of parts and labor through their service provider. Connie then calls the service provider and we schedule the appointment for the repair work! I asked Connie about the additional parts Bear said was needed. Not true! Asked Connie about water heater leak Bear wrote on their report. No leak! What a scam! I am so happy I met Connie. She is well informed, took the time to answer my questions, and called the service company for me! And she didnt charge me. I trust Connie. I definitely will call her for any future plumbing work and have already referred one of my friends to her.

Review 18 (2022-01-28 - Rating: 5)
Weve used American Drain Works twice, for two separate major sewer jobs and recommend them without hesitation. Connie, Mike, Lalo and Eduardo are all quite knowledgeable, professional; communication was excellent. In the most recent job (January, 2022) they even helped coordinate closely with another vendor we needed to get the job done. Were very satisfied.

Review 19 (2022-08-02 - Rating: 5)
Connie’s team is always professional and very knowledgeable. She’s done sewer jetting and clean-out installations for me in the past, as well as faucet install. Lalo always goes above and beyond!

Review 20 (2019-12-30 - Rating: 5)
Connie DePaepe and her team do an excellent job. They are honest, timely, do great work, and they clean up when they are done. I have used them a few times over the last few years (for large and small jobs), and I have been pleased with the result every time.

Review 21 (2021-03-19 - Rating: 5)
Connie and her staff are amazing! They are knowledgeable, compassionate and understanding of your needs. I couldn’t be happier with the service and pricing. I will recommend this company to all of my family and friends.

Review 22 (2024-02-07 - Rating: 5)
Installed a new water heater. Very fast. Easy to communicate with. Has done good work in the past too.

Review 23 (2019-08-02 - Rating: 5)
Connie is the best! Often same day service. She knows her stuff and is always keeping abreast of new developments in the field. She won’t steer you wrong!

Review 24 (2022-07-14 - Rating: 5)
Anytime I have a plumbing situation I call them. They are professional one time and they get the job done in a timely manner and reasonable. I highly recommend them.

Review 25 (2022-10-15 - Rating: 5)
My toilet job was done completely, quickly, and at a fair price. They were in and out in no time and my toilet works like new!

Review 26 (2023-12-19 - Rating: 5)
Really professional, communicative plumbing service. Just a great job all around, thank you Lalo!!

Review 27 (2022-12-22 - Rating: 5)
Great company and team. They explain everything in detail, very communicative about the schedule and pricing, and a very professional hardworking team!

Review 28 (2024-01-09 - Rating: 5)
Turned out I only needed a snake, but, in the time that took, Lalo gave me an education in plumbing -- to where I can see in my minds eye how water and pipes work in my place. Invaluable! Now I can be more specific about a problem when I next call the wonderful Michael at the office. Lalo did the job he was paid for, but then, beyond that, he gifted me service. Truly appreciated.

Review 29 (2023-05-31 - Rating: 5)
Connie is very informative and also friendly in her efforts to give you the most honest picture of your needs possible

Review 30 (2024-01-31 - Rating: 5)
American Drain Works is great! Fast and fair. Highly recommend

Review 31 (2023-08-30 - Rating: 5)
Connie and Michael were wonderful! They responded to my Yelp inquiry in under 10 minutes, and when I spoke to Michael he asked great questions about my aunts issue that I was calling about--shes 90 years old with dementia and was due to be discharged from a rehab center the next day and her shower and toilet at her Marina del Rey condo werent working.I had previously hired another (terrible) plumber who had been recommended by the condos HOA, and he didnt communicate pricing or specifics, and ended up waaaay overcharging me to fix 3 sinks and didnt even address the master shower/toilet issue.Michael was able to get a technician out within a few hours, and after the technician left, Connie and Michael called and explained the situation as well as their pricing, which--after having been taken advantage of by the previous plumber--was very much appreciated and quite a deal.Highly recommend and Im trying to get my aunts condo HOA to hire them and fire the existing plumber! :)

Review 32 (2024-01-30 - Rating: 5)
Lalo identified the problem, explained the process and completed the job expeditiously.

Review 33 (2022-10-06 - Rating: 5)
We needed a plumber to come by and find a gas leak behind a wall. The personable Connie at American Drainworks & Plumbing clearly explained the process … it turns out that Connie is the boss AND a licensed plumber! She got us booked in pronto, and Lalo and Tomas arrived right on time and got to work. Lalo, too, explained clearly what needed to be done — and they fixed the leak with minimal fuss, time, and money. Aside from their professionalism, these guys are SUPER nice people! As we said to Connie: “It was no fun being told by the gas company that we had a leak behind a wall. That’s pretty stressful! But it was worth it, to find you guys for the future.” Wouldn’t call anyone else.

Review 34 (2022-02-11 - Rating: 5)
Diagnosis and estimate for tankless water heater replacemrnt

Review 35 (2022-05-04 - Rating: 5)
Our new go-to plumber! Thank you, Lalo, for swift service to our household drains. I was afraid our pipes needed serious repair, but you fixed us up in 20 minutes. Thank you!

Review 36 (2020-07-03 - Rating: 5)
We were in dire straits, roots in our pipes, a full house back-up and breakdown of all basic plumbing needs during the time of Covid is no small amount of stress. Not to mention that our home owners warranty, naturally, has an exclusion to doing anything related to roots. So here we were: stuck, a son just home from dental surgery and no way to run water in our house because we had no way to drain water. We are a one bathroom house and we had already waited over 24 hours for our warranty people to show up only to be told they couldnt do anything for us. The need was real that we have capacity to have a functioning home. We had been told by several plumbers that they were incredibly busy at this time of quarantine and we were looking at getting even just estimates in several days with the potential of not starting on a job for several more days. Reminder: one-bathroom house! Stress! After talking with a lot of recommendations from friends, Connie at American Drain Works and Plumbing took the most active interest in helping us solve our problem and immediately got to work on assessing our needs. They were at our house the next morning at 8am. Her team and this dynamo of a lady boss herself were under our house, giving us options, working with us on all levels to do what needed to be done. Her trusty artist with drains, Lalo and his team, worked all day and half of the next. We learned so much not only about the job, our contract, a true plumbing work ethic but also the follow-through from a dedicated team who cared about the quality of their work, and the quality of their relationships with their clients. We got excellent service, customer care, & attention to detail, working with us while we got the financials in order, from this outstanding Westside Woman owned/Lady Boss Team. I cannot say it loudly enough. Connie, Lalo, Joan and your whole team, we are sold on you and how you love helping people and problem-solving and solution-building to make the world a little bit nicer. These are challenging times and this was a challenging week for us. We recommend American Drain Works and Plumbing for any and all plumbing needs. They are based in Culver City and I highly, highly recommend them to my peeps in their service area! It was a stroke of luck that I got them on the phone and Im so grateful to them. Thank you, thank you, thank you!