United Air Temp
Located in Lorton, Virginia
Address: 6900 Hill Park Dr, Lorton, VA 22079, United States
Phone: +1 703-688-9494
Rating: 4.4
Services
- On-site services
- Wheelchair-accessible car park
Categories
- Electrician
- Air conditioning contractor
- Air conditioning repair service
- Air duct cleaning service
- Furnace repair service
- Electric generator shop
- Heating contractor
- HVAC contractor
- Plumber
Photos
Latest Fire Recovery & Restoration Services
Comments
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Review 1 (2024-12-15 - Rating: 5)
We continue to receive excellent service from United Air Temp. We’ve used them for plumbing, heating and electrical service since 2014. They’ve always been professional and provided high quality repairs and installations. Recently, we had plumbing work performed in our master bathroom. The technician Antuan was highly professional, courteous, and knowledgeable about our particular issue. He also communicated well prior to and, during the appointment. And he was very patient, as our issue required him to come back to our home the same day. -
Review 2 (2024-09-10 - Rating: 5)
I needed the faucets in my bathtub/shower replaced. United Air Temp responded to my home warranty call the same day and set up an appointment for the following day. Rudy was the technician who came to my home. (He has also made repairs on my sump pump and installed a new toilet.) He is great! He always explains the issue and what needs to be done to fix it and answers any questions I may have. He is very professional and friendly and completes the work in a timely fashion. -
Review 3 (2024-11-24 - Rating: 5)
The quality of service here seems to depend on the individual doing the work. I give 5 stars to MELVIN P. who was knowledgeable, professional, and delivered results when I needed assistance with synchronizing thermostat and HVAC unit. His attention to detail is exceptional, and he answers any questions with respect and useful information. Win Win! -
Review 4 (2024-11-15 - Rating: 4)
I had UAT over for service and maintenance of my HVAC units. The technician Jason was very professional, courteous, and knowledgeable. He serviced two units and a mini-split. However, he could not service the dryer vent as they can only handle upto 6 ft long vents. Overall a very good job. -
Review 5 (2024-08-09 - Rating: 5)
Rudy was FANTASTIC!!! Not only did he arrive early due to a cancellation, but he quickly took care of the repairs. He took the time to listen to my concerns and walk me through the causes of the issues and repairs made to resolve. And he could not have been nicer! This was scheduled through my home warranty company after my recent home purchase, but I will definitely use United Air Temp for any future plumbing or HVAC needs. -
Review 6 (2024-12-24 - Rating: 5)
Had emergency service on a busted pvc pipe valve in Lorton on 20 Dec, and they came in that night and fixed it beautifully! Great work and great service from Sean L. -
Review 7 (2024-06-06 - Rating: 5)
Absolutely outstanding service from Desmond! He expertly maintained our heat pump and replaced the water safety with precision. His professionalism and attention to detail were remarkable. Desmond was punctual, knowledgeable, and ensured everything was working perfectly before he left. Highly recommend his services – truly a 5-star experience! -
Review 8 (2024-11-19 - Rating: 5)
Mr. Rudy showed utmost professionalism with an amazing attitude and he git the job done perfectly! I highly recommend this company! -
Review 9 (2024-09-15 - Rating: 5)
The person arrived on time. He had all the tools necessary to do the job. Fixed my toilet in under an hour. -
Review 10 (2025-01-03 - Rating: 5)
United Air Temp’s technicians have done a fantastic job and fixed all my plumbing issues. They were professional and pleasant to work with. I highly recommend them for everything they have to offer in terms of services. -
Review 11 (2024-09-12 - Rating: 5)
Rudy the plumber is outstanding. Not only did he do a great job diagnosing and fixing the issue, he is kind and friendly! -
Review 12 (2024-03-16 - Rating: 5)
The plumber Rudy was able to advise/fix all 3 issues effectively and quickly once my bldg engineer was able to successfully turn the water off. Due to no fault of Rudy’s what could have been a one to 2 hour visit turned into 3 separate visits because he wasn’t given the proper means to complete the work the first time. Once the engineer in my bldg could accommodate him, all repairs were fast and smooth. Rudy even gave him advice on what to look for in the future on bldg wide plumbing concerns. -
Review 13 (2024-04-11 - Rating: 5)
Thank you again United Air Temp for your quick response, professionalism and knowledge. The technician was awesome. He was able to diagnose and replace the faulty sump pump. Your company is the BEST. -
Review 14 (2024-01-24 - Rating: 5)
United Air Temp has consistently provided excellent service, regardless of the issue at hand. My current service was a plumbing matter which was provided by Rudy. He was knowledgeable, professional and personable. He explained his survey process, the work required and explained why and what would happen if the work was not completed. He also cleaned up after himself! I am very pleased with UAT! -
Review 15 (2024-05-19 - Rating: 5)
When I was rushed to the hospital, I clogged my toilet in my worsening confusion. I called UA Air Temp from the hospital as my return home required a working toilet.I called the American Home Shield home warranty number and explained my situation. I been advised I could get a plumber in 24-48 hrs. She called UA Air Temp and intervened. I called them a got an appointment the next day between 1230-1430. My next problem was that I was in the hospital and couldnt let them in. My realtor friend suggested we use her key lock box to hang on my door with the door key in it. Carla facilitated getting this approved and the next day my toilet was fixed. Stellar service -
Review 16 (2024-12-27 - Rating: 5)
Our experience was a pleasant one. The technician explained everything. -
Review 17 (2023-10-07 - Rating: 5)
I had a great experience from United Air Temp. The technician was on time prompt knowledge and professional. He went beyond my expectations and was very polite and experienced on his job. He really made time to inform me about the job and help me understand what he was doing and was able to advise me on future services. I would definitely use them and recommend them. THANK YOU VERY MUCH -
Review 18 (2024-04-05 - Rating: 5)
Had issues with my unit for quite sometime and Mike (manager) and Justin (the technician) worked speedily around the clock to get everything resolved. I couldn’t recommend this team more.Thank you folks again for our condo back to normal. Appreciate it so much!! -
Review 19 (2023-10-09 - Rating: 5)
I had a pipe leaking at my residence and called United Air Temp. The receptionist who answered the call was amazingly polite and responsive , and in a short period of time dispatched the order. To my astonishment ( I have been waiting for 4 days to receive service for this problem from another company!!!! ) in less then 2 hrs the on call technician from United Air temp Called me and showed up on my doorstep. He introduced himself as Juan and immediately started the work, diagnosed and repaired the leak. His timeliness, professionalism, and work ethic was exemplary and deserves to be recognized. United Air temp! you have earned my respect and trust and you truly deserve the recognition as nation’s top HVAC service company. -
Review 20 (2023-12-21 - Rating: 5)
We put in an online service request through our home warranty company and within the hour we got a call from United air temp to schedule an appointment for the following day. The technician arrived on time and explained the issue and he was able to fix the problem right then and there. Could not have been easier! -
Review 21 (2024-07-06 - Rating: 5)
Like that they give you a 1-2 hour window. Dont have to wait for them for most of the day. Had to order a part, but they were fast and efficient. -
Review 22 (2023-12-25 - Rating: 5)
Super! Very fast but thorough. .they assessed my sump pump that kept buzzing. Service was immediately scheduled, and they showed up at the beginning of the service window. He figured out the issue immediately . Fixed it, and then tested to make sure it was running properly. Excellent work! -
Review 23 (2024-11-08 - Rating: 5)
Had a terrific service by Rudy, he fixed all of my problems on my claims with AHS. Normally my experiences with AHS are abominable. Rudy and United Air Temp gave me the first positive experience in a very long time with AHS. I will definitely use United Air Temp again in the future and I am very thankful that Rudy was so diligent fixing several plumbing issues including the garbage disposals. -
Review 24 (2023-10-25 - Rating: 5)
I had two technicians in my home today from United Air Tami.One for a toilet repair the other for HVAC maintenance.Both techs were extremely professional, courteous and knowledgeable in their areas of expertise. They took their time to do thorough jobs that I was completely satisfied with.I highly recommend this Company -
Review 25 (2023-12-14 - Rating: 5)
They are always able to diagnose and fix my plumbing issues in my place.They are also great with the HVAC system and if its something they dont work on they will let you know instead of wasting your time.Highly recommend if you want a reliable company for your plumbing needs. -
Review 26 (2023-09-27 - Rating: 5)
Five stars all the way Evan was the best technician by far highly recommended do their work highly efficient and follow all work. Ethnics were even polite and even put cover protectors over their shoes to make sure my house did not get dirty very courteous of them highly recommended had issue fixed with no problem. -
Review 27 (2023-08-09 - Rating: 5)
Very professional, courteous & knowledgeable. Called w/plumbing issue - Promptly arrived to replace 2 cartridges in our kitchen & shower faucets. Great service!Last year, replaced one of our AC units & problem solved several temperature challenges in our 1950’s 2-story home. Now we are set up for bi-annual maintenance on both units through their maintenance contract. Reasonably priced, friendly, & just very good at what they do! -
Review 28 (2023-12-21 - Rating: 5)
The service provided was excellent. The company was expeditious in responding to my request to resolve plumbing issues. The representative was very professional and definitely knew how to perform his job. -
Review 29 (2022-02-10 - Rating: 5)
I purchased as service warranty with United Air Temp last year and again this year. So far their service personnel have been prompt to appointments, knowledgeable of what needs to be done, polite and able to answer all of my questions and concerns. The United Air Temp phone staff for maintenance appointments and services calls are easy to work with also. I am very happy with my dealing with them. They fixed my furnace within days of diagnostic of the issue, it was just a matter of waiting for the part come in. Maintenance service calls alway end with suggestions to keep my system in good order. -
Review 30 (2023-05-15 - Rating: 5)
I had this company through American Home shield. I tell you this is one of best one ever. The companys procedure of handling each case is very smooth. You dont have to follow up for any steps with them cause they inform you at each time.And the tech is not only seeing the problem itself. He provides his professional opinion how to prevent any further issues. Just contact this company if you have any plumbing issue. -
Review 31 (2023-05-22 - Rating: 5)
The two technicians that came to fix my toilet were fantastic. Knew what the problem was and fixed it in no time. Also have great personalities which is a plus!! So glad I have UAT. Thank you so much for the prompt response. Have always been satisfied with your company. -
Review 32 (2023-01-18 - Rating: 5)
I had a toilet that needed a shut-off valve replaced. The first contractor apparently did not know how to fix it. When United Temp Air technician (Isaiah Strawberry) came out, he replaced the shut-off valve. He was very professional. He did a great job. We were very pleased with his service. -
Review 33 (2022-07-27 - Rating: 5)
We are longtime customers, so when our air conditioner went on the fritz we immediately contacted United Air Temps. It turned out our system was still under warranty so they scheduled us for an on call and we were seeing the very next day. The technician was thorough, professional, and very easy to work with. He got our system back up and we are delighted! -
Review 34 (2022-01-03 - Rating: 5)
It literally took 5 minutes to schedule an appointment and they had availability the next day! The gentleman Josh was very nice and friendly. He arrived early, which was great and was able to fix our furnace the same day! He talked to us about getting a new furnace but wasn’t pushy or extra. He simply provided us with the information needed if interested. Great experience. Would definitely recommend! -
Review 35 (2023-08-14 - Rating: 5)
Brent and Jose were fantastic! They were called out on an emergency Sunday work order and worked diligently on our multi leak problem. I would highly recommend them for future work. We have been United Air Temp customers for many years and they always have fast efficient service. -
Review 36 (2024-01-22 - Rating: 5)
The company was professional and knowledgeable from start to finish. The technician that came was professional and mindful to wear booties. He answered all my questions and even gave me a quote for another service I am looking to have done in the future. -
Review 37 (2023-07-15 - Rating: 5)
Had a great experience with United Air Temps . It was an on call service on a Saturday to check my AC. Korban arrived as expected and was extremely professional. He did an excellent job where he expertly diagnosed and fixed the issue.Highly recommend. -
Review 38 (2020-12-27 - Rating: 5)
This was my first time using this company and was overall satisfied with the service. They were referred by my mother.I requested the furnace and hot water heater be checked and cleaned and my pipes/plumbing system checked. Ms. Darlene called to get me setup. She was friendly and customer service oriented. She quoted me for the services I requested and immediately emailed me the information as I requested. The Technician arrived 20 minutes outside the hour window. He was very professional and thorough. He explained in detail what he found and made his recommendations. I was a bit disappointed that there wasnt more to the plumbing/pipes check than what was done, turning faucets off and on, flushing toilets, and checking the water pressure from only one of the outdoor spigots, but overall my experience was good. Ill just have to get an actual plumber next time. The prices were reasonable, the communication was great, and the staff was professional. -
Review 39 (2023-05-30 - Rating: 5)
Immediate appointment was given. They were prompt, friendly. explained what they would do and did do. They cleaned up. My gasket on toilet hose and inside toilet tank parts were replaced. They checked my water heater to see if that might need future assistance due to age. Good service and quality. I am a repeat customer. -
Review 40 (2022-08-08 - Rating: 5)
The technician arrived promptly at the appointment time. He was extremely professional and efficient. He identified the problem rather quickly and after informing me of my options, restored my air conditioning. He ordered a part and came back AS PROMISED one week later to install the part. Cant recommend them highly enough! -
Review 41 (2021-12-15 - Rating: 4)
The technician was very professional and very thorough. Ultimately, I was pleased with the service. However, the technician also tried to sell me service agreements with United Air Temp and I made it very clear I was NOT interested. I already have home warranty insurance and, without the benefit understanding the overlap and/or gaps between the products I was not going to make that decision on the spot. Great service but they will try to sell you service agreements. -
Review 42 (2023-12-22 - Rating: 4)
My technician was extremely helpful, thoughtful and did his best to address immediate issues. American Home Shield (AHS) is the company that contracts United to do their service work. AHS is a terrible company. Will not replace items under warranty without a catastrophic failure occurring in any item. They will let you pay $100 for service fees on a problem that repeatedly happens forever. Ive paid $600 in individual service fee visits and they will not replace the toilet. Nos. Am replacing it on my own expense. AHS is terrible. -
Review 43 (2021-12-22 - Rating: 5)
Outstanding service!! We had our yearly winter service maintenance completed on our boiler and our service technician for the heating needs was Mr. Will who did an outstanding job. We also had a second appointment same day to install a new water heater with two service technicians on the plumbing side was Dave and Hosea (sp) in which they did also did an outstanding job and all work was completed in a timely manner. All three service technicians arrived on time and was very professional and friendly. I was very satisfied with all work that was completed. I want to thank you for your great customer services. Your team is greatly appreciated. The technicians did an amazing job. -
Review 44 (2023-07-05 - Rating: 5)
Eric was great...arrived on time..did not mind me checking on him frequently or answering the many questions I had. I got an hvac check snd clean and I saw he actually cleaning the many of the ac parts. I noticed the system performing better once he was done. My only complaint is that i did not received a receipt detailling the services performed as I requested. I only got an email receipt showing the company name and the amount charged. -
Review 45 (2023-01-31 - Rating: 5)
The company responded very quickly. They easily diagnosed the problems with my garbage disposal and restroom faucets and drains. They had the parts on hand and quickly, efficiently and cleanly solved the problems. Subash was our technician. He was so nice and professional. I will ask for him every time! -
Review 46 (2022-07-15 - Rating: 5)
My home warranty insurance always send United Air Temp to repair my AC system and I highly recommend them! They always send me the same technician, his name is Hemant and he always resolve the issue satisfactorily. If you can request him please do so for he is very nice and knowledgeable!As for the company, their dispatch person is also nice and prompt in notifying the customer. I do hope their excellent service will stay the same forever! -
Review 47 (2022-07-29 - Rating: 5)
Called United Air Temp approximately 9:00 a.m. Was informed I would be placed on a list for repair. However, a tech was at my house by 10:30 am. He was very informative regarding the life of my equipment and how to remedy. He was thorough and efficient. As a result, I bought a warranty and had my compressor slats cleaned. Impressed with the technician and the service. -
Review 48 (2021-11-19 - Rating: 5)
United Air Temp has been servicing my air conditioner for awhile now, and they recently installed a new unit. They have always been professional, courteous and prompt. After the installation and drywall repair they cleaned up and assured I was satisfied before they left. Don, the manager of the Falls Church location, has been easy to work with. I definitely recommend them! -
Review 49 (2021-07-05 - Rating: 5)
I have been a customer of United for many years now. Recently I used them again for installing some major appliance.I am happy to share that that Vincent and Manuel came on time and did a thorough job! They were knowledgeable and courteous. They showed what would be done before doing anything and after as well. They cleaned up and left the place spotless after completion.I recommend United without any hesitation for any of your jobs - big and small! -
Review 50 (2020-08-13 - Rating: 5)
I have worked with United Air Temp for a few years and they are always courteous and professional. They are true craftsmen in their fields. The most recent service was for repairs to my toilet. The technician Jordan Murphy responded and did a great job! He arrived on time, assessed the situation, and quickly repaired the issues. He explained all that he needed to do before proceeding and took the time to educate me on the system components he needed to remove and replace. Excellent job - highly recommend United Air Temp! -
Review 51 (2023-08-15 - Rating: 5)
I cannot say enough good things about United Air temp!!!I have an 1800s home and always full of surprises. United Air temp has worked on my plumbing in my air conditioning and my boiler we have old radiators and they’re very knowledgeable about leading them and getting things working.They are very responsive and they are my go to company for all of, my HVAC plumbing needs.Gio and Jeremiah are my fav!!! the company is lucky to have such great employees. Thanks United Air temp. 😊😊 -
Review 52 (2023-01-12 - Rating: 5)
We used United Air Temp through our home warranty. Subash was communicative about when he would arrive. He was really informative about what he was going to do to fix the high pressure in our house, replaced the pressure regulator valve, and told us what to do in the future. I’m very happy with our experience today and have no hesitation using them again in the future. -
Review 53 (2021-06-12 - Rating: 5)
My AC stopped working on a 91 degree day--the next day was 94. The scheduler called me back promptly and was pleasant and professional . The technician called me a few hours before my scheduled time to say he could come right away if I was available...I made myself available. The tech repaired the unit quickly, but without trying to sell me anything, pointed out that my unit (23 y/o) was well past its expected life span of 12 to 15 years and perhaps I should consider replacing it. I have American Home Shield and could take my chances; Im still thinking about it, but would consider using United Air to do the work. I thought they were excellent. -
Review 54 (2022-10-11 - Rating: 5)
Was disappointed that there was a difference between what the technician who inspected our plumbing and the technician who came out to do the work.Good repairs to the toilet leakage.But, the kitchen faucet leakage was not repaired. Had a replacement faucet on hand, but the technician said that work was not covered by the agreement.Very disappointing!!Plus, the appointment was at 12:30, but the technician did not arrive until after 3:45. Big waste of my time away from my work in the Pentagon.You could do much better! -
Review 55 (2022-05-23 - Rating: 5)
United Air Temp has been servicing my HVAC systems for the past 3 years and am very happy with their service. The scheduling is very prompt in setting up appointments and the service technicians are on time every time and give a courtesy call 0.5 hr before arrival time. They also do a thorough job and am extremely satisfied with their service, -
Review 56 (2023-06-15 - Rating: 5)
Of course my water heater conked out at the worst possible time. It was approaching the holiday weekend and they were all booked up, but I was not prepared to wait until after the long weekend for hot water, and United Air Temps worked VERY hard to meet my difficult scheduling request. The gentleman showed up on time and worked to thoroughly fix the problem that had been a frequent and costly recurrence. He also pointed out a few other things I needed, but it was not a hard sell and he left an estimate as requested. I would use them again as I was very satisfied with their Customer Service and expertise. -
Review 57 (2022-09-01 - Rating: 5)
One of our AC units had stopped working and we couldn’t figure out why. My husband scheduled a time with United Air Temp, and they were at our home the next day. Gerardo was very professional. He gave me a call to ask he could come in earlier than the time we had scheduled, he was respectful, knowledgeable, and solved our problem in a timely manner. Once he was done, he explained what had happened and gave us tips on how to prevent the issue to happen again. Really great service and I’m comfortable referring United Air Temp to others. -
Review 58 (2021-04-27 - Rating: 5)
United Air Temp did a wonderful job replacing my toilet. They arrived on time to assess the situation and the total time from start to finish took just over a week. If you hire United Air Temp I hope you get Ryan as your technician. He was very professional and courteous and he went out of his way to make sure he provided great customer service. I would highly recommend this company. -
Review 59 (2024-10-07 - Rating: 5)
Technician was very helpful and did the job complete! Was clean and professional -
Review 60 (2020-07-24 - Rating: 4)
I called the United Air Because it is a lot warmer in my house these days. (No kidding about the heat wave, right?!?!!!) The person on the phone was very supportive and took the time to listen to what was happening with me even though I know the phones were ringing off the hook Because of this heat wave. She took the time to help me get an appointment that worked best for me. That was very helpful.The United Air technician came to my house to check my attic fan (since I just had my roof replaced). He was very knowledgeable, helpful and had a lot of integrity and authenticity. I was very impressed that he wasn’t just a salesperson trying to get me to buy more and spend more money on another thing in the future. Sure, there are things I can do, but he helped me see my choices without pressure. That also was very helpful.Thank you United Air! My house thanks you too for all the other times over the years. -
Review 61 (2019-09-10 - Rating: 5)
My home warranty company set me up an appointment with this company. From the start of the process when United Air Temp called me up setup an appointment with dispatcher was highly professional. I picked an appointment time and the tech arrived at the appointed time. The tech Rob fixed the my central unit with an hour and also listed some recommendations to do in the future. I was very pleased with this company service from start to finish. I must admit I was a little worried about this company because of the review i saw online, But the service was amazing. -
Review 62 (2022-04-15 - Rating: 5)
I had my Spring AC/furnace cleaning/maintenance and I opted to have my dryer vent cleaned as well. The tech did everything, was very polite. That evening I dried a small load of laundry but after an hour it wasn’t dry. We realized that no air was coming out of the dryer vent outside. I called UAT the next morning, they were prepared to come out within 30 minutes to check/fix the issue. I requested after 3pm due to my work schedule, they had no problem accommodating me. They were at my home at a reasonable time, they found & fixed a clog in the dryer vent, were very apologetic, polite, & professional. The original tech came but his manager also came. I appreciate their timely response and the fact that they viewed my problem as important as I did. (Some companies behave like “oh ok, we can fit you in next Tuesday” attitude even if it’s their error.) UAT was 100% on top of it, they cared and wanted to correct the issue immediately. I wasn’t mad at the “mistake” because mistakes happen. I was appreciative that they acted immediately. I would definitely recommend them to anyone I know. -
Review 63 (2023-04-12 - Rating: 5)
I highly recommend United Air Temp and will be sure to use them again! The technicians were great at communicating when they would arrive, were quick, and very professional. They explained the issues in layman’s terms and quickly resolved them. A plus!!! Thank you for making this so easy!! -
Review 64 (2021-11-15 - Rating: 5)
Tech was very prompt showed up with booties on his shoes to protect my floors, he was really helpful with everything I asked about in reference to my system . He also suggested to get maintenance on my hot water heater other items I asked about he was honest and said It wasnt needed. He was really easy to talk to . I have used United Air Temp several times and I have gotten excellent service. -
Review 65 (2022-09-26 - Rating: 5)
I am very impressed with the level of service from United Air Temp. They have repaired many things in my home and I have always been very pleased with their service and the technicians. The technicians are extremely courteous, friendly, and take their time with the customers and repairs to make sure the customers are satisfied. -
Review 66 (2021-07-14 - Rating: 5)
I have the maintenance agreement with United Air Temp after they installed my a/c a few years ago. They are always there for twice yearly maintenance and any other problems I may have. Never have to wait long for an appointment and always on time.Phillip, by far, is best technician I have dealt with. He is very knowledgeable and professional, as well as very helpful and friendly. I would choose him over anybody to come into my home to do work.And, what can I say. My two chihuahuas love him and wont let him get to work until he has greeted them and pet them. He has a 5+ rating with myself and OZ and SUNDAY. -
Review 67 (2014-01-31 - Rating: 5)
Great experience. We were connected to this company via our Home Owners Insurance Policy. We had our heat go out, called in a work request to the Insurance company and they connected us with United Air Temp to complete the service. They were able to schedule a same day appointment. Even though I wasnt available to let them in b/c of my school and work schedule until late it wasnt a problem. Their technician was a little late to the 7pm appointment but he was very nice and professional. He told us a lot about out digital thermostat we didnt know. The part for our furnace had to be ordered and was in by the next week. We have nothing to complain about so far! Plan on using them again. -
Review 68 (2022-08-12 - Rating: 5)
Wesley was our service tech and was professional, efficient and I always feel I get value for price paid. United Air Temp has always come through when we’ve needed them. Always responsive, always efficient, always get the job done! I would absolutely recommend them, (except when I need them 😉). They have never let me down! -
Review 69 (2022-05-03 - Rating: 5)
The technician Ray was amazing, polite and professional. Not only did he arrived on time, he explained what he was doing and if I would give him Access to do that.This company is the only one I have doing all my I home maintenance. And most importantly they are budget friendly.Thanks Ray for a job well done! -
Review 70 (2019-10-24 - Rating: 5)
Scheduling my routine maintenance service was easy and prompt. The tech that came out to my residence name was “Patrick”. He was awesome! He explained everything he was doing while servicing my furnace. He was very detailed. I felt really good and assured that he did a outstanding job making sure that my furnace was safe and ready for the upcoming cold season. Patrick, keep up the good work!I would recommend United Air based on their prompt service and trusted services. -
Review 71 (2021-02-26 - Rating: 5)
Tech showed up on time both times. Parts arrived fast and issue was fixed within a couple days. Tech was courteous and knowledgeable. He brought a trainee both times so I felt like I was getting the level of expertise I expected. He explained my issue well, which gave me confidence in the fix. Folks on the phone were responsive and kept me informed n -
Review 72 (2020-07-24 - Rating: 5)
I was able to get a good time scheduled rather than wait on a long window . The technician called prior to coming , and he arrived earlier than scheduled and I let him know the issues with my system. I showed him to the thermostat and let him know where my heat pump and access was located. He set the temp and got to work while I got some cleaning done. In about 30 minutes he notified me that he was done and he had to change out a compacitor. System was humming all through the night. Fast and professional service. Good technician! -
Review 73 (2020-12-11 - Rating: 5)
United Air Temp always does an excellent job. Almost two years ago they replaced my HVAC (including ducts) and installed new plumbing in my entire house. They explained what they were doing and answered all of my questions. I have not had any problems since the new installation. They cleaned up well after they completed their work. They are polite, respectful and professional. -
Review 74 (2022-05-13 - Rating: 5)
United Air Temp installed a new water heater for us. Installing a much larger tank in a tight space and having to update the pipes to todays code was tedious, Im sure. But they were pleasant, professional, worked quickly and were very time efficient. We have been very happy with our installation. We would DEFINITELY use them again. -
Review 75 (2022-10-07 - Rating: 5)
My technician arrived on time & was very friendly. He determined what was needed & explained to me that my American Home Shield warranty wouldnt cover this. I had already paid $100 to AHS for my repair under my warranty. When I booked the appointment through AHS I told them exactly what was needed. They knew they werent going to pay for the repair at that point but charged me their $100 copay anyway. I cant say enough about United Air Temp . They were very apologetic about having to charge me $175 to complete the job. They suggested I contact AHS to get my $100 back. AHS stated my $100 goes for my technician to walk through the door. I canceled my home warranty. United Air Temp will be the company I call for any further repairs in my home. Beware of fine print in any home warranty. Thank you for listening. Jody Denning -
Review 76 (2022-06-23 - Rating: 5)
Doug was very polite and informative. He has excellent customer service and a positive attitude. Its a pleasure to have him come to my house and repair my system. He is very prompt as well. Now the customer service over the phone with office is zero. They never seem to know whats going on. They need training. -
Review 77 (2021-06-21 - Rating: 5)
I have a home warranty that uses the services of this company. To get the appointment asap was challenging but once I informed my home warranty that I have people with medical issues the AC company called me right away to schedule the appointment. The next day they came and a Tech by the name of Brian was so knowledgeable, professional, and caring. He explained things to my level and did not leave until he was sure the AC would keep working and told me I can always call him and he would come back if there was another issue. With the heat and humidity in Florida I am grateful that a great tech came by and fixed the unit. I also purchased their maintenance plan because he showed me different parts that the unit needed cleaning. I recommend this company, and it takes alot for me to write reviews but we were very happy with the service. -
Review 78 (2022-12-16 - Rating: 4)
United Air Temp was prompt to schedule service. The technician (Nigel) showed up on time. (even called because he was running early - which was great). He was fast, knowledgeable and efficient. We will definitely utilize their services again. -
Review 79 (2022-07-16 - Rating: 4)
Service was good, I do think the tech who serviced both my A/C units pushed a little too hard to sell other services. I mentioned just having spent 5k on replacing my water heater that same day but the tech was insistent on selling me something more than I asked for. Overall I like their service and would use them again, just would appreciate a little less pushiness when it was clear I did not want anything other than what I requested. -
Review 80 (2020-05-24 - Rating: 5)
The service technician was very prompt, quickly diagnosed the problem, and completed the repair correctly. He answered any questions I had and his professional as well as approachable manner was very much appreciated. He explained other services that the company offered, and one was just what I needed! I also received a call from the office ahead of time letting me know that the technician assigned to my repair was on the way. Many, many, thanks for a good first time experience from beginning to end! -
Review 81 (2019-09-10 - Rating: 5)
Technician called to inform me he was running ahead of my scheduled appointment and wanted to know if arriving early worked for me; which it did. He diagnosed the problem with my AC unit quickly, explained to me the issue, and fixed the problem promptly. He provided a quote to upgrade my unit per my request and explained all available options. The technician was professional and quite knowledgeable. I was pleased with the service provided and would use United Air Temp again. Thanks for providing top-notch service in my time of need! -
Review 82 (2023-07-25 - Rating: 5)
Rudy was great! Arrived and determined what issue was with water heater. Informed me and my husband of repairs and completed repairs. Rudy was/is very professional and knowledgeable. Rudy is a graduate asset to United Air Temp.Patricia and Toney Ash -
Review 83 (2022-08-08 - Rating: 5)
The technician, David, was great. Of course having an HVAC issue on hot days is never optimal, especially when it is the weekend. Scheduled a service right away, waited awhile, did a follow up and found out where we fell in line, we were three away. Tech called about 30 minutes out, arrived and went to work. Our issue was the ground moisture sensor causing the system to shut off. He got the system up and running and said he had a few more calls in the area, if we had any more issues to call. The system shut down again, called him and he said he was just finishing up a job and would call when done. I was able to get system reset and running, he called and was willing to come by again! I declined since the system was operating again. -
Review 84 (2023-04-18 - Rating: 5)
Excellent service from Mr. Hanty his patient with our questions and explaining every step; we video his service and he made sure that every step was viewed (my Brother asked us to video this for him) Mr. Hanty knew his work and double checked our system and did not leave until the unit was all was working well. He also recommended other maintenance tasks we needed because of our system is an older system. We will definitely tell our Family members to contact Mr. Hanty at United Aur Temp Inc.👍🏾👍🏾👍🏾👍🏾 -
Review 85 (2019-11-18 - Rating: 5)
The company was extremely efficient and expeditious getting me in the next day when I called to get an appointment. Our technician was spectacular! He was very thorough and explained everything extremely well. A part needed to be ordered and it came within two days and the same technician returned to replace the part to our heating system. We have signed up for a maintenance program with them now. VERY HAPPY with the service received! -
Review 86 (2022-01-29 - Rating: 5)
American Home Shield actually dispatch a recent issue to United Air Temps. They were fantastic. They answered the phone! Was able to schedule my visit when I wanted. Received a 1 hour window which is better than the 3-4 hour window normally given. The service person called each time they were in route. Happy with the service provided for my rental property. -
Review 87 (2021-05-04 - Rating: 5)
We’ve had a service contract with United Air Temp in two different houses, never had any issues. They are prompt and when you call they are there.Recently had them install a new heat pump and couldn’t be happier. Good price, they kept in touch and install went smoothly.Just a good bunch of people, would highly recommend. -
Review 88 (2020-05-12 - Rating: 5)
Ive had United Air Temp come out to fix my AC in previous years and they were assigned by my home warranty, but I just hired them directly for a seasonal tune up and cleaning and the service was impeccable. I had two units and the gentleman took his time and did a phenomenal job for the price. I will definitely hire them again in the future and will look into signing up for a regular maintenance plan with them. -
Review 89 (2024-12-20 - Rating: 5)
Arrived when schedule and fixed everything. Service was great. -
Review 90 (2020-10-16 - Rating: 5)
United Air Temp provided responsive customer service in arranging the repair work. Once the technician arrived, he was professional, knowledgeable, and completed the work sooner than planned. He did an excellent job with the repair work while following the companys COVID-19 protocols. He left the area clean and orderly and explained the repair. I really appreciated the quick service for the connection repair on the hot water heater. Would definitely recommend and use United Air Temp for future maintenance and repair services. -
Review 91 (2022-11-03 - Rating: 5)
My technician was Isaiah. He was polite, wore shoe covers and masks and was very courteous. My tech was knowledgeable and insightful to the function of my units. He provided a summary prior to his maintenance call. A good visit indeed!I had another unit installed yesterday (2 Nov 2022) and am very happy, once again, with the service provided and the expert installation. -
Review 92 (2020-09-07 - Rating: 5)
I called my home warranty company around 8PM on Thursday evening and requested AC repair, and asked that they assign United Air Temp to the call. Less than 30 minutes later, the dispatcher for United called to set up an appointment for the next day. They had to give me a pretty wide appointment window but that was understandable considering the time I called. By mid-afternoon on Friday, they arrived and resolved the problem. -
Review 93 (2019-08-26 - Rating: 5)
The technician arrived on time and serviced my heating system. Mark worked very professionally and answered any questions I asked concerning some things I am planning on during in the future. His recommendations concerning a ceiling fan I needed to have installed in my attic was very helpful. I have been a longtime customer of United Air Temp and any work which has been done in my home, I have not regretted it. I recommend this company for Great Service and courteous technicians.Ms. Joyce -
Review 94 (2022-01-14 - Rating: 5)
United Air Temp staff call prior to arrival and if running late. Though I got call that staff was running late, he still arrived within the scheduled time. The drain and toilet were successfully repaired. An email of work done arrives shortly after repair. This company has been used for many years with reasonable contract yearly fees for air condition, heating and plumbing -
Review 95 (2022-04-21 - Rating: 5)
United Air Temp was response, quick and efficient. They called before arrival and the technician was a pleasure to work with. He was able to resolve the issue on the first visit and explained to us what happened and how he fixed it. Very professional and would highly recommend. -
Review 96 (2022-07-27 - Rating: 4)
United Air Temp does an excellent job installing and maintaining my HVAC system. Sometimes it is hard to schedule an appointment as St Augustine is not a big city but generally they are flexible enough. I havent had any issues with new system (installed 3 years ago) or with maintenance. Technicians are very good! (Go Diante!) -
Review 97 (2023-10-27 - Rating: 5)
A technician came out to fix our toilet. He was professional, resolved the problem quickly and efficiently, brought all of his own materials (even a trash bag), and cleaned up afterwards. -
Review 98 (2020-10-16 - Rating: 5)
Great Experience! The Technician was prepared with mask and shoe covers. That was my first impression of a company that cares not only about its employees but about the customers they serve. The Technician was thorough, professional and fast. He explained everything to me and asked if there were any questions. He offered suggestions of the products they offered and informed me the company would be happy to assist me in the future. The Technician also shared their warranty program, which I have already, and made sure I was satisfied with the installation of a new WiFi Digital Thermostat, that I really love. I am planning to buy two more. It was a refreshing experience. It was a pleasure having them in our home. Highly Recommended! -
Review 99 (2020-02-19 - Rating: 5)
My technician, Tyler, arrived 5 minutes EARLY for his appointed time. He was friendly, professional, informative and respectful. He was efficient and cleaned up after himself. He had to replace two leaking shut off valves in complicated, tight spaces. his work was great. I have never been impressed with plumbing services before. I will use these guys again. -
Review 100 (2019-11-22 - Rating: 5)
Yesterday, I had the pleasure of meeting Craig from United Air Temp and I was very impressed. First, he was early and called me to let me know he was in route. When I told him that I was about 20 minutes away, he urged me to relax and be safe. When he arrived he was pleasant and professional. He got right to work but his approach was different. He was much more concerned with my safety than just fixing the problem. I must say that he recognized some short cuts that may have been taken by a prior technician from another company but he didnt spend a lot of time bashing them or harping on what they did wrong. He simply assured me that he was going to do the job the correct way. Craig also shared some preventive measures that I could take that would help my furnace to run more efficiently. I really appreciated that. Craig was a great ambassador for United Air Temp but more than that, hes a really nice guy. I would call on him again and again! -
Review 101 (2020-10-05 - Rating: 5)
I originally had United Air Temp come in to repair my AC system, but there were other issues with my AC that I determined would be better corrected by just having a new unit installed. The company agreed that it would be the best solution and they helped me to get everything in motion. The work was done efficiently and in a timely manner, and the cost was reasonable (I have had an AC replaced before, so I know something about costs for this kind of thing). The warranty for parts and labor going forward were in my opinion better than what other companies would have given me. I am confident now that my AC will last for many years to come and I should not see any problems going forward. The folks that installed the new system could not have been nicer, and were VERY knowledgeable concerning the equipment. On my personal grading scale, I give them a solid A! -
Review 102 (2020-06-03 - Rating: 5)
The people on the phone when I booked the appointment were helpful and friendly. The service technician called 30 minutes before arriving to let me know he was close, and he was on time within the scheduled window. He was courteous and professional, and got the job done quickly. Every interaction I have had with United Air Temp has been like this. -
Review 103 (2022-04-07 - Rating: 5)
Hi, I have used United Air Temp for my plumbing and AC system needs for two years and have been very satisfied. Their technicians are on time for their appointments and are professional and explain things thoroughly. Thanks so much for a great job to Zach, my plumbing technician, and Kwasi my AC technician. -
Review 104 (2021-07-15 - Rating: 5)
Ive come to find that United Air Temp is a real quality service backed by a great team! They came to my rescue during the brutal week of heat in the summer two years ago and they continue to be an outstanding company in this business. I have the extended service with them; this has them come out to check the condition of my installed AC. It also offers me peace of mind for any issues with my unit. The gentleman who came by was very friendly and professional. He examined my AC, Thermostat and Furnace - everything is looking good. Ill be continuing business with United Air Temp for my eventual Furnace and Tankless Water Heater replacement in the near future. There are a lot of companies out there to choose from, but Im glad I have United Air Temp! -
Review 105 (2020-06-09 - Rating: 4)
The technicians are wonderful!Cameron was knowledgeable and professional. He answered each question, and it was apparent that he likes his job.On the same day, I had a different technician, Lawrence, who went to my rental property. He was also very helpful with the recommendations for that unit.I have recommended United Air Temp to many of my friends and associates. -
Review 106 (2019-09-25 - Rating: 5)
Technician was very thorough and courteous of our home. Explained what he was doing and asked if we needed anything else taken care of. We have been utilizing United Air Temp for many years for our twice a year service and we are always pleased with the service and quick response time. -
Review 107 (2019-07-08 - Rating: 5)
Patrick came and serviced our HVAC on one of the HOTTEST days this summer. he was professional, courteous, answered EVERY SINGLE question I had... and there were many! He engaged us in conversation and new learning, and was kind enough to offer some advice on when we could and should replace our system. We tried to tip him, he refused! He did, however, allow us to give him some water and an ice cream bar as he left our home and was headed for the next customer. I am thankful that I know exactly who to call when I need heating/plumbing services.Note: I was an on-call appointment, since it was a last-minute issue. I wasnt able to be given a window, but I got a 30 minute heads up when he was on the way; later on that evening, ANOTHER technician, Michael, called to make sure we were okay and if we needed someone else to come out. I am so, so , so grateful to have found this company.FIVE stars. Truly. -
Review 108 (2020-07-10 - Rating: 5)
We were introduced to this company as part of our American Home Shield Warranty, and we are very impressed with the level of customer service provided. It is July, there is a heat wave and we are in Florida, need I say more.....our upstairs AC stopped working and our technician was here at 8:30 pm to ensure this was taken care of. Fortunately this was something that could be fixed quickly. Our upstairs is cool and we are happy. Definitely recommend! -
Review 109 (2020-06-02 - Rating: 5)
Always good customer service over the phone when setting appointments. Also, techs have all been great. I have the on-going maintenance agreement with them after having United Air Temp come out to fix my a/c a couple of times. Pleased with their service. -
Review 110 (2019-07-12 - Rating: 5)
We had an AC problem and United Air quickly scheduled the service call. The technicians came exactly at the time they said they would be there ( they called beforehand advising of a delay which was a good heads up) when they came, Juan and and Derrick were very professional, gave me a lot of good tips to keep the Ac in good condition, were knowledgeable and resolved the issue quickly not immediately trying to sell me things I do not need. I usually do not do these things on the fly but I did even sign up for their maintenance plan, which gives me piece of mind.Please keep up the good work United Air Temp, unfortunately nowadays it is not easy to run into this level of professionalism -
Review 111 (2022-06-23 - Rating: 5)
Everyone with whom I interacted, whether by phone or in person, was polite. Kudos to all—especially to Michael (one of the people on the other end of the phone)— he was so respectful and concerned about me not having hot water. He told me to call back at a specific time to see if I could get emergency service after hours that day But he ended up calling me a few minutes before that time to check in. It turns out that he is a recent employee and I do not have his last name but hopefully he will be recognized by this description. I believe he’s either located in or near Lorton.And David who came to my house to do the repair was also extremely polite -
Review 112 (2020-06-30 - Rating: 5)
United Air Temp called me with a one-hour window of time in which they would come to provide service - so much better than the three to four hour window usually given. Not only did the United Air Temp Technician show up in the one-hour window, he showed up at the BEGINNING of it!!! He was very professional and friendly, QUICKLY resolved the issue, explained what was going on, and encouraged me to call them back if the issue came back. I truly appreciate the top notch service United Air Temp provides. -
Review 113 (2022-08-13 - Rating: 5)
United Air Temp came to our rescue, again, as they responded quickly and professionally for my family. When the thermostat reads 91 INSIDE, at 6 pm, something is wrong ! We called the emergency number provided for after hours, someone answered and responded to our need immediately. United Air Temp cares about their customers. The technicians are always respectful, personable and are able to answer questions. We were up and running soon and we know to call United Air Temp anytime we need them. -
Review 114 (2023-01-16 - Rating: 5)
Have maintenance contract which is quickly honored and l experienced no hidden exceptions. My appliances and equipment always break down on a Friday night and getting weekend service is short of a miracle. I was ecstatic that UAT was willing to send help to restore my heat after 10pm on a Friday night. I thought about a technician working on a cold dark night and elected to schedule Saturday. They responded as promised and provided efficient and effective service along with a smile and full explanation of the problem. I highly recommend UAT. -
Review 115 (2020-09-03 - Rating: 5)
We have been using United Air Temp for over 20 years and the service has always been excellent. During my most recent experience the Tech (Zach) arrived on time and did an excellent job, wore shoe coverings and a mask the entire time. In addition to the Heat and AC yearly maintenance , he did the maintenance on the whole house humidifier and found and fixed an issue that would prevent it from working properly this winter. Overall, we have had great service and I highly recommend them. -
Review 116 (2013-02-04 - Rating: 5)
I started using United Air Temp about 3 years ago for an old heat pump that went bad. They were easy to schedule with, came out quickly and resolved the issue. A year later, I decided the old system had to go. They came out, offered a nice system at a good price and were able to install it soon after. Ive also had them come out twice a year for routine checks of the new system (spring and fall, per warranty). They always call to remind me, are flexible with the appointment times and have ALWAYS been in the earlier part of their time windows. The office calls when a technician is on the way to make sure were home.So far, I havent had a single bad experience and theyve come out to my house about 8 total times for various things. Ill keep using them until they prove me wrong.Good job, guys! -
Review 117 (2021-01-11 - Rating: 5)
My heat broke in the middle of January. United called immediately and was able to get me on the schedule the next day. Daniel called me 30 minutes in advance and showed up on time. He was friendly, professional, and knowledgeable. A part had to be ordered to fix my furnace which was not available locally and would require a second visit. Again United did a good job scheduling as soon as they had the part, and Daniel did a great job showing up timely and installing it immediately. I appreciate that! -
Review 118 (2022-06-12 - Rating: 5)
First-United does repair condo AC units even if they need to climb up a ladder to the roof - with no complaints.Second-They are dogged in their determination to complete a repair. It took Benjamin and his trainee two hours to remove a rusted blower motor from its casing. It would have cost me a whole lot more had they not stuck with it and gotten it out.They completed the repair then cleaned up. Very professional throughout. -
Review 119 (2023-11-11 - Rating: 5)
Fast and professional. Had a garbage disposal quit on me, these guys replaced it a day and a half later. It would have been sooner, but my schedule did not permit it. Recommended! -
Review 120 (2021-04-08 - Rating: 5)
These guys know their stuff! Mike diagnosed the issue and was very informative when discussing them. Ultimately, I chose to upgrade my system versus repairing the old one. Mike contacted Mark and the next day we discussed the upgrade and it was installed the day after. Jorge installed the new system and he was great. All the guys were respectful of my time and my house. I appreciated the way these guys work--keep it up! -
Review 121 (2020-07-14 - Rating: 5)
Technician communicated he was en route and showed up on time. He was professional while checking things over and did suggest a couple enhancements. However, we are satisfied with our existing service for now. We would recommend United Air Temps. We have been dealing with them for more than 20 years and believe they are thorough in their maintenance checks and are trustworthy. -
Review 122 (2019-10-05 - Rating: 5)
I was not expecting much after reading some reviews online, but I was pleasantly surprised. The office responded quickly, calling a second time when I forgot to respond to their voice mail about scheduling an appointment.The appointment was scheduled within 48 hours, they gave me a 2-hour arrival window as opposed to most companies that give you 4 hours. The tech arrived within an hour, midway thru the arrival window. He was pleasant, knowledgeable, and professional. He explained the problem and although he had to order a part, he set up a temporary solution that I was extremely grateful for.When the part arrived, less than a week later, the office called and set up the appointment with the same 2-hour window. A second tech was just as friendly, professional, and knowledgeable as the first.I would not hesitate to use them again. -
Review 123 (2021-05-08 - Rating: 5)
Ive been using United Air Tempt for about 17 years. They are very proactive with calling up to schedule maintenance appointments. As for the technicians who visit the house, they are very enthusiastic about the company as well as the work performed. Thus you can tell this is good company to work for. And it rubs off on the customers. -
Review 124 (2024-05-15 - Rating: 5)
My plumber Angel did a great job in replacing my bathroom faucet. He was on time, professional and very friendly. -
Review 125 (2022-09-26 - Rating: 5)
The young man they sent to my home was so professional and courteous. He took his time explaining what the issue was and how he was going to repair it. We have been using this company for about a year now and I am highly satisfied with the services that have been provided thus far. -
Review 126 (2020-01-11 - Rating: 5)
United Air Temp is the only company I use for a/c service. I have their annual contract and they come twice a year to just give the system a cleaning and make sure everything is running smoothly. And if there ever is a problem they come when they say they will. Their technicians are always very courteous, knowledgeable and they clean up after themselves. So yes, I recommend United Air Temp. Its a good value because they provide excellent, reliable service. -
Review 127 (2021-07-20 - Rating: 5)
The service technician was awesome! He spent the extra time necessary to ensure the leak in our system was fixed, the system fully recharged and everything was functioning as it should. He was extremely thorough and very professional. We are extremely pleased with the result! -
Review 128 (2021-10-22 - Rating: 5)
This company was referred to me by my home warranty claim. They were able to get someone out same day and the work was done in about an hour. I needed to have my toilet flange replaced and the technician had all the tools and supplied to get the job done. Thank you. -
Review 129 (2020-06-11 - Rating: 5)
United Air Temp contacted me the same day I put in a request to have my AC fixed. The tech was scheduled to come out just two days later, which was faster than expected. The tech called me to let me know he was on his way, and showed up when he said he would. He figured out what was going on quickly, and had the part replaced. He even explained the issue very well, and what could have caused it. He let me know what was going on every step of the way.Ive dealt with a few AC/heating companies before, and United Air Temp was by far the most responsive. The problem was fixed quickly, and the tech was very friendly and easy to deal with. -
Review 130 (2019-12-21 - Rating: 5)
The technician was friendly. Completed the maintenance quickly. I have used United Air Temp for about 18 months, they are always prompt, courteous and professional. They did a repair for me about 18 months ago that no one else (3 different companies) could figure out what the problem was. I have been using them for maintenance ever since. They always call me to schedule it (twice a year) so I dont have to remember to call them. I highly recommend this company! -
Review 131 (2020-07-10 - Rating: 5)
I must say that all my experiences with United Air Temp has been exceptional. Especially my last appointment. The representative was extremely knowledgeable and went beyond my expectations to insure that my unit was working correctly.I highly recommend them for AC/Heating repair. -
Review 132 (2022-09-13 - Rating: 5)
Had a tech by the name of Edgar come by to fix our AC unit. Nothing but great things to say about him. He happily took any questions I had and took the time to answer them thoroughly. Very friendly person and extremely knowledgable about his craft.Our issue ended up being a blown capacitor which he replaced quickly and even brought it inside to explain to us what happened. He even gave us maintenance tips for our unit and furnace. Thank you Edgar! -
Review 133 (2022-01-18 - Rating: 5)
Our furnace malfunctioned on the coldest day on record for this winter and United Air Temp responded to an emergency service call on the same day. The representative was knowledgeable and able to repair the furnace within 20 minutes. We were very thankful & warm!