Roto-Rooter Plumbing & Water Cleanup

Photo of Roto-Rooter Plumbing & Water Cleanup

Located in Leominster, Massachusetts

Address: 98 Adams St #113, Leominster, MA 01453, United States

Phone: +1 978-230-7880

Rating: 4.8

Services

  • On-site services
  • Appointment required

Categories

  • Plumber
  • Contractor
  • Drainage service
  • Excavating contractor
  • Repair service
  • Water damage restoration service
  • Water filter supplier
  • Water softening equipment supplier
  • Water testing service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-17 - Rating: 5)

    We had the best experience. We were able to get an appointment very quickly. The representative Dionisius was so friendly and helpful. He went above and beyond to make sure we had a good experience.

  • Review 2 (2024-11-10 - Rating: 5)

    Leak in our basement on a Saturday :( Roto-Rooter had great communication! They gave us a timeframe of four hours and then called when they were about half an hour to an hour out. He came and did an amazing job explained the cost even gave me a heads up for a coupon. He fixed the issue and not only that, he cleaned up the water in our basement, which was amazing. He definitely went above and beyond. Would highly recommend calling them.

  • Review 3 (2023-12-22 - Rating: 5)

    We had a non functioning toilet used the online appointment and didnt receive a response. I called the emergency number on the website got a great rep on the phone and she got us scheduled very quickly, the tech was on time easy to work with and needed to refer to a different tech. The second tech was on time, did call 1st very good customer communication. he had his hands full with the job but managed to fix the issue quicker than expected pricing was ok ,,Happy customer!

  • Review 4 (2024-03-01 - Rating: 5)

    We had a friendly and productive experience with Adam and Damian from Roto-Rooter taking put our leaking water heater and replacing it with a brand new one and what a beautiful job and so pleasant to talk with. Answered all our questions with no hesitations and explained everything that needed explaining . Very helpful and very effiecient. I would recommend these two for any job. Very satisfied and the price was to our satisfaction as they even helped us save a little extra. Thank you both. Terrie & Sue

  • Review 5 (2023-08-07 - Rating: 5)

    My experience with Roto-Rooter was the best experience Iā€™ve had with a plumbing company. The customer service was very professional. The technician Kevin arrived quickly within the hour of my call. He too was professional, showed empathy for my situation and provided great quality work. He was able to unclog the toilet within 5 minutes. He also went the extra mile to answer outside questions I had and advice on what to do. Iā€™m beyond grateful for the experience Kevin provided and would recommend him and the company to anyone I know. I will also be reaching out to this company with any future concerns. Thank you again Kevin for the amazing service you provided it makes all the difference when customers are in a frustrating situation.

  • Review 6 (2023-09-05 - Rating: 5)

    We were having major backup issues on our mainline, sewage water coming up from both our basement toilet and shower. I called at around 9 am and they had someone out by 9:45. Kevin, the employee was professional and kind and explained everything very well. It only took about an hour and he even looked at our baths and kitchen sink for free. I am writing this review by about noon so thatā€™s how quick they are. Very nice job and price wasnā€™t too bad either!

  • Review 7 (2024-01-17 - Rating: 5)

    Very happy with our experience with Roto Rooter - Leominster. They arrived within the expected timeframe and worked efficiently and quickly to solve our sewer line issue. The two techs Alex and Mike were very helpful, they took the time to explain what they were doing as well as my options while also being transparent about the estimates. Bonus points - they got it all done in snow - I was impressed!

  • Review 8 (2023-05-06 - Rating: 5)

    Called for an emergency service to get my toilet fixed. The pipes were clogged, and our service technician was Kevin.Kevin performed an excellent job and is a shining example of customer service and his skills at fixing the issue were above and beyond. He fixed the issue without a problem and he did an excellent job!Roto-Rooter should be very proud to have such an amazing and knowledgeable employee.Thank you Kevin!

  • Review 9 (2023-05-05 - Rating: 5)

    Excellent, They called 1/2 ahead to let us know plumber was on the way. Arrived on time reviewed issued and explained their cost and process. Began work and thankfully for our situation, it was able to be resolved within an hour.Danny was excellent, cleaned everything up. He was very professional. Would not hesitate to use again, hopefully will not have too but if that is the case, will make the call.

  • Review 10 (2023-12-01 - Rating: 5)

    To be perfectly frank, we only went with RotoRooter because we had a raw sewage emergency over the Thanksgiving holiday and figured a large company would be the only way we could get same-day service on a holiday. But we were very pleasantly surprised, in that the RR service people (particularly Jon and Chris) were astonishingly efficient, a pleasure to deal with, and coordinated the demo and cleanup like a well-oiled machine. Start to finish, it took only about four days (not counting drying time after the cleaning), and they were in communication multiple times a day letting me know exactly where things stood, what my options were, and how to save money. They even sorted through contaminated bags item-by-item to ensure that no important or sentimental items were discarded unless they were entirely unsalvageable (I would have lost my daughterā€™s baby bracelet if not for their keen eyes).I still prefer to use local small businesses, just as an ideological matter, but I would happily recommend the Marlboro RotoRooter staff and technicians to anyone, and would call them again in a heartbeat for an issue of this scale and complexity.

  • Review 11 (2024-03-22 - Rating: 5)

    Thanks Roto Rooter, you showed up within 2 hours of my phone call and worked hard to fix my problem and made my house livable again!. Excellent job! And super friendly too :)

  • Review 12 (2024-03-17 - Rating: 5)

    Tech was able to scope out root of the problem of why plumbing was backing up. This was the third time in the last two years drain was clogged. Art came in with a camera that was snaked through the drain pipe to outside the house and found the blockage 40 ft away from the house. Unfortunately this will be a big project to fix but it was a relief to finally know why.

  • Review 13 (2023-04-01 - Rating: 5)

    Our technicians name was Kevin. This was a complicated job as Im in a townhouse that shares a pipe with the unit next door. Kevin worked diligently to try to clear this drain, going back and forth between units multiple times. He was here for a few hours, and never lost his patience. His demeanor was always professional and upbeat. It turned out that we will need more extensive work to resolve this issue. Kevin also helped facilitate setting up that service call, which was scheduled for the next day.

  • Review 14 (2023-04-07 - Rating: 5)

    Iā€™ve had about five plumbers do work on my property but this was the the nastiest job and Iā€™m glad I chose these guysā€¦ Van my plumber was great! Came by at 11 pm for myEmergency. Was professional, kept it to the point and simple told me the possible problems the solutions as well as the cost and took care of the problem quickly. Definitely would recommend them!

  • Review 15 (2023-04-01 - Rating: 5)

    Toilet was clogged and leaking and water backed up into the tub. Danny came out and was so respectful and courteous of our space. He was able to find the problem and fix it. Everything was done quickly and he left my bathroom cleaner than he found it! Would 100% recommend using this company. And if I were you Iā€™d ask for Danny!

  • Review 16 (2023-05-09 - Rating: 5)

    We had a sewer line problem 4 years ago and I was afraid I was seeing early signs of the same problem. We had the line checked out and cleaned with Roto-rooter. (They were amazing 4 years ago.) This maintenance was fast, efficient, informative. Kevin and Rick were great! I would call again if I had any other problem.

  • Review 17 (2023-04-07 - Rating: 5)

    Van came out to the house with difficult stairs to maneuver and did that with ease, she was very polite, consciences and professional, she explained what she was doing along the way. I highly recommend her as she is a great worker and did a wonderful job. Thank you Van. Sincerely Kathryn Dirocco

  • Review 18 (2020-10-06 - Rating: 5)

    Ethan (4592) was very professional, honest and responsive. He came to my house for the estimate, gave me several options and encouraged me to make the best economic decision rather than going the most expensive way. When the water heater is ready, hes flexible and we quickly set up the installation for the next day. He and his partner did an excellent job for the installation, quick and clean. Its a really nice experience working with him. Would definitely do business again!

  • Review 19 (2023-04-14 - Rating: 5)

    Danny, the technician, diagnosed the problem quickly and solved our drainage issue. He had the knowledge that a prior company we had used 3 weeks ago lacked. We are a very satisfied customer and appreciate the 6 monthā€™s guarantee provided by Roto Rooter.

  • Review 20 (2023-02-23 - Rating: 5)

    Damian was amazing. The house had multiple pipes broken from ice. The heating pipes had breaks as well as hot water and cold water pipes. We had a plumber come out recently and it was to much for him. Damian came out and got right to work. There was damage on all floors behind walls and behind wood structures, but he never called it quits. He worked within our schedule and was always positive and fast with parts. He is a great worker and was fun to work with. Thanks to him we got this head ache resolved and now have heat and water working again. I would definitely recommend. Thank you for everything.

  • Review 21 (2023-09-08 - Rating: 5)

    From the time that I called for service to the time that the repair man left was under 3 hours. The service was friendly and thorough. Everything was cleaned up when my drain was unclogged. Would definitely recommend!

  • Review 22 (2023-03-01 - Rating: 4)

    I appreciated Anthony coming from Springfield to Fitchburg to snake my sewer pipe from the house to the street.When he told me the price of $599.00 to do the job, I was shocked ! At that point I wasnā€™t going to send him away. I just wished I had a warning beforehand.However, he did state that it included an additional visit by another Roto Rooter guy to put a camera through the 4ā€ line to inspect it.I would appreciate it if that was scheduled to be done. If not , I would expect a credit to be issued.Thank you.Could you have someone contact me ?Please !

  • Review 23 (2023-03-24 - Rating: 5)

    I highly recommend ! They were super easy to set up an appointment, didnā€™t have to wait for a call back from a plumber which lately seems to be an issue ? Danny was great ! Prompt , efficient ,explained everything he was doing . Very personable!! Would definitely use them again !!!

  • Review 24 (2021-08-16 - Rating: 5)

    Came out to our apartment same day with in a couple hours of calling fixed both our toilet and shower drain. Josh was absolutely amazing. He did the job professionally and in a timely manner. We highly recommend them!

  • Review 25 (2023-11-17 - Rating: 5)

    Roto-Rooter came out within an hour of my call for help with a clogged toilet...Kiernan was my technician...he was personable, skillful, and fixed my problem with ease. I would recommend Roto-Rooter for any plumbing problem!!

  • Review 26 (2023-07-18 - Rating: 5)

    Had my hot and cold washer valves replaced, and Roto Rooter did a great job! The install was quick and my house water only had to be shut off for about 15 minutes.

  • Review 27 (2021-06-05 - Rating: 5)

    Technician Daniel came to our office and was very professional and extremely helpful. The drain in our office was backed up due to an issue in the building that had already been fixed by the time Daniel got to our building. He made sure our issue was fixed and even spoke with the other technician from another company than had been called to the building to make sure we would not get another backup. Overall, the call in service and Danielā€™s work when he arrived on sight were very helpful and I would certainly work with Roto Rooter again (although I hope I do not have to).

  • Review 28 (2022-06-20 - Rating: 4)

    I had a clogged pipe in my kitchen sink a day before I was to go on vacation. Roto Rooter was able to get me an appointment before I was to leave. The serviceman Kit arrived early, was very professional and had the drain cleared in no time. While the service was more expensive than a local plumber, I was very happy to be able to get an appointment in such short notice.

  • Review 29 (2021-08-07 - Rating: 5)

    Tech was very good and knowledgeable! I believe his name was Josh or Joshua but he was amazingā€¦ really showed me and explained everything he was doingā€¦ cleaned up after himselfā€¦I would definitely request for his services again if I have any other problems..

  • Review 30 (2021-02-16 - Rating: 5)

    I needed my tub unclogged. Joseph was very polite, informative, letting me know everything he was doing, efficient, he was able to unclog in an hour. He had to suction out what I had put in first and then snake it. He showed me that the stopper had broken and logged in my pipe. He gave future recommendations and left my bathroom as clean as he found it.I am very satisfied with the professionalism and personable quality of this service.Thank- you,Laura N. From Worcester.

  • Review 31 (2023-04-13 - Rating: 5)

    Plumber was efficient and cleaned drain quickly. The clean up was impressive and thorough. She asked me test the sink drains. When ai noticed there was a slight drip, she reset the connection with plumberā€™s tape and asked me retest. The joints were secure.

  • Review 32 (2021-06-08 - Rating: 5)

    We have only had good experiences with Roto-Rooter. Our technician today was extremely professional and always on the look out for making sure that were not spending more than we should to solve some of the issues weve been having with problematic drains. I even got to see a camera view of my sewer pipe all the way out to the street which was really informative and put my mind to ease as to the quality of our drains!

  • Review 33 (2021-03-22 - Rating: 4)

    I had issues with dispatch not being clear on arrival time. Waited 2 hours longer than initially told. Once the tech arrived he was great! He explained (from a safe distance) what he would be doing. He made me aware of what he found to be the problem ( tree roots). He told me of what he recommended to take care of the issue. He cleaned and sanitized everything. He told me he would leave nothing behind. We joked about the bill. Haha. He did a fantastic job and even though I waited longer than initially told, he made me happy that I called Roto Rooter.

  • Review 34 (2023-08-27 - Rating: 5)

    I had a sewer main clog and scheduled an appointment for the next day. First thing in the morning the plumber, Kevin, arrived and quickly fixed the issue and was very professional and explained everything that was going on.

  • Review 35 (2023-05-15 - Rating: 5)

    Kitchen sink was clogged, Kevin and Ricky came and promptly cleared it up and cleaned everything up really well. They were both so polite and nice! Thanks for a job well done!

  • Review 36 (2022-09-09 - Rating: 5)

    Adam with RotoRooter was great. Diagnosed the problem, grabbed the right tools for the job, and had the kitchen sink flowing like new after a short period of intense work! He was also great at explaining everything and helped us understand how to avoid the problem in the future.

  • Review 37 (2023-07-25 - Rating: 5)

    Kevin was fantastic and walked through every step of the process as he looked for a clog in my drains. In the end, it was a city issue that backed up drains along multiple houses but Kevin still continued checking all drains in case the flash floods had sent debris up them.

  • Review 38 (2021-02-08 - Rating: 5)

    I had a back up in my toilet and shower. Not a pleasant experience.I called Roto-Rooter, and had a quick response. No answering machine. Yeah!Gave all my information to Linda, and she booked me that day. Within two hours I had Joseph here. He went to work immediately. As I was talking to him, he just kept working away. I highly recommend rotor rooter if you have a backed up toilet. He also efficient in doing this and he make sure that before he left I had no clogged drains.

  • Review 39 (2023-08-09 - Rating: 5)

    Kevin was absolutely great.He was very professional & knew his stuff.If anyone is looking for help with their plumbing then these guys are the way to go.2 thumbs up & 5 stars.

  • Review 40 (2021-05-29 - Rating: 5)

    The gentleman who came out to clear the tree roots from our sewer line was very professional. He was extremely polite and explained everything he did in detail. In fact, every one from here provided excellent service. I would and already have recommended than.

  • Review 41 (2024-03-04 - Rating: 5)

    Excellent and knowledgeable. Called for an emergency and David was here in under an hour and worked efficiently and professionally. Would recommend again and again.

  • Review 42 (2021-04-27 - Rating: 5)

    The plumber came out at the beginning of the time frame given (which was just a few hours after I called!), was very friendly and incredibly helpful. As someone who knows absolutely NOTHING about plumbing or anything to do with it, he answered all of my questions and made me feel like I had some idea of what was being fixed, what the next steps needed to be and even how to better care for the pipes in the future. Would definitely recommend but would also hope for the same plumber to come out!

  • Review 43 (2023-03-18 - Rating: 5)

    I absolutely couldnā€™t have had a better service provider than Danny. He was beyond professional, polite, and knowledgeable to where I was made to understand the whole process. I would give 10 stars if I could. Thank you for having a fast and efficient service!

  • Review 44 (2021-02-03 - Rating: 5)

    My septic tank had a clog in it . I called multiple people and no one got back to me . I have two children and couldnā€™t use toilets etc. Calling Roto-Rooter was the best thing I could have done. Super fast service and service tech was amazing and very pleasant and knowledgeable. I would absolutely use them again .

  • Review 45 (2021-06-10 - Rating: 5)

    Josh was very thorough. Asked a lot of questions, then told me what he was going to do and how much it would cost. When he was finished he showed me what he did and cleaned up the area. Josh was very pleasant and knowledgeable.Overall a great job!

  • Review 46 (2023-05-02 - Rating: 5)

    Really amazing service. Scheduled in the morning. They were here in the afternoon. Spent 3 hours cleaning out a root filled sewer and was extremely professional the entire time. Thank you so much for all of the hard work!!

  • Review 47 (2023-04-16 - Rating: 5)

    Representative (Van) was very friendly and efficient. She explained what needed to be done and cost right up front. She explained other service as I mentioned getting more work done. She was 5 stars! Thank you

  • Review 48 (2021-01-16 - Rating: 5)

    Our family needed plumbing services and contacted Roto-Rooter. Gary Robidoux (#777) responded on 01.16.2021 and provided services.We were pleased with this visit, we found Gary to be attentive, caring and focused on the details. Gary completed service in a reasonable time and made very insightful recommendations to update our bathroom devices. Gary did a great job and we wanted to broadcast a great job done!

  • Review 49 (2023-03-18 - Rating: 5)

    Christian was great. I had a clogged kitchen pipe drain from years of build up and likely my daughter pouring grease into the sink. It took us an hour, but Christan used a 3/8 in electric snake that eventually loosened the og and got our system flowing again.

  • Review 50 (2021-01-12 - Rating: 5)

    Emir was my technician. He was great, he came in with another young man who was very helpful (I did not get his name). Emirā€™s knowledge was crucial to solving the problem! The two worked together to repair the clog in the sewer drain, and kept me informed throughout the entire job. They followed all COVID guidelines and cleaned the entire area after the job was complete. I am grateful that my issue was solved! Thank you!

  • Review 51 (2021-01-18 - Rating: 4)

    Joe was great & did a great job. The only reason I didnā€™t give a five star is because of the price. But they are reliable and I would suggest them to friends and family when they need someone ASAP. They got us out of a bad jam relatively quick.

  • Review 52 (2021-02-18 - Rating: 5)

    Schedulers, Ken, & Brian were extremely polite & knowledgeable. They made suggestions and also updated on arrival of the repair person to unclogged sewer line.Joesph the repair man was knowledgeable, polite and efficient. This is the second time in five years we have used Roto Rooter and would not hesitate to use again.

  • Review 53 (2021-04-08 - Rating: 5)

    We had a major blockage in our lower level bathroom. It effected our entire home. We couldnā€™t run any water, flush the toilets, etc. we tried everything (plunging, Draino). Nothing worked. We called Roto-Rooter. They came within two hours. The technician, Dave, (I think that was his name) was outstanding! He was able to free the drain. He was very professional and polite. He had to remove the toilet and a camera and snake. When he left my bathroom was pristine! He cleaned up everything. I would recommend Roto-Rooter to all my friends and family.

  • Review 54 (2022-04-23 - Rating: 5)

    Ill be honest, they werent my first choice asi wanted to go with a locally owned plumber. But they were all booked up. But I was more than happy with the services provided. They were on time, straight forward, honest. What more could you ask for? 5 star service.

  • Review 55 (2021-03-08 - Rating: 5)

    Showed up quickly and took care of a major back up fast and professionally. We have used Roto Rooter before and they always do good work. Joseph was professional and hospitable and took care of our issue, we will use roto rooter for future issues. Nice job

  • Review 56 (2021-03-16 - Rating: 5)

    Joseph 1139 arrived to fix a toilet problem in our apartment. The problem was in the toilet tank and Joseph not only fixed the problem but also showed me what he had done so that the toilet now works properly. He was a very professional and friendly and took the time to explain what she had to do to fix our toilet problem. Very satisfied and definitely recommend Joseph 1139 who came to our assistance from Roto-Rooter thank you very much

  • Review 57 (2023-03-12 - Rating: 5)

    I called with a sewage back up on a Sunday morning at 7:30 AM. They had my drains open and flowing by 11:00 AM. They were quick, courteous and clean. I would recommend using them!

  • Review 58 (2020-10-05 - Rating: 5)

    Steve quickly assessed the location and nature of our clog, and he knew exactly what to do to resolve it. Steve also advised us on preventative maintenance work that we should do in the future to prevent further issues down the line. Steve was knowledgeable, very professional, courteous, and efficient! Definitely would recommend, especially if you have a tricky situation! Our household of 7 thanks you again, Steve!

  • Review 59 (2022-09-25 - Rating: 5)

    I called on a Sunday at noon because my main sewer drain was blocked. They said they would be here between 12 and 4 and he arrived at 3. Kit tech number 2264 was very professional and made sure i understood what he was going to do before he did anything and then explained what I need to do afterwards to prevent it from clogging again.

  • Review 60 (2020-07-27 - Rating: 4)

    Matt did a great job in clearing our clogged sink drain. Being a disabled Vet on a fixed income I thought the price of $540 was exorbitant. I understand the price might be high due to it being on a saturday. I expected around 250-300 dollars. I was shocked at the cost. I do wish they would have given us a cost when we called. If I had known I would have at least considered other options.

  • Review 61 (2021-03-05 - Rating: 5)

    Called Roto-Rooter for a clogged drain in my kitchen. The repair tech showed up around midnight - yes, midnight - and finished unclogging at 3:30 AM. He told me he had to remove the sink disposer to be able to do the unclogging, and found that the disposer wasnā€™t properly installed so he would correct it. Turns out in ā€œcorrectingā€ whatever he claimed he failed to connect back the hose from the sink to the disposer. Several hours later we went to our basement and found water everywhere. The unconnected hose had leaked water from the kitchen sink down to the basement, destroying lots of moving boxes containing our personal properties. Called Roto-Rooter and suddenly they cannot find anyone to come fix the damage for another week... This is heart-breaking. How can this happen? Why would they try to hide and avoid taking care of the problem they caused in our home? We have video recording of the damages, and I have picture evidence of the repair man and his work. I certainly cannot recommend them for they will not stand behind their brand and take care of problem caused by one of their own. I am considering all options to recover whatever I can, not to mention avoiding having a mold issue with water logging in my basement.Update:Roto-Rooter supervisor and manager responded to my review and did a superb job fixing all of my issues to my utmost satisfaction. I want to cal out Kevin, from the Marlboro office who was just awesome. Thanks Kevin. You are a true professional and you made my experience far better than it was. I have switched my rating to a 5, just bcos of Kevinā€™s super duper efforts.

  • Review 62 (2021-01-19 - Rating: 5)

    Stephen was professional polite and followed Covid protocol with full PPE, which made us feel very comfortable. He has a wonderful sense of humor, which eased my husbandā€™s stress level a great deal. He is a Great asset to your company. He truly stands out for his dedication, commitment to excellence, his strong work ethic and personal integrity. We will definitely use your company again. We were extremely satisfied.Grace C.

  • Review 63 (2021-05-27 - Rating: 5)

    I had a really bad clog in my bathtub that I could not remedy myself with products. I scheduled a service request in the morning and they were at my house in the afternoon. The plumber was very professional and efficient and did a great job. Highly recommended!

  • Review 64 (2021-01-31 - Rating: 5)

    Joseph was a professional and did a great job. He was here on a Saturday evening and had a smile (under his mask) throughout his work. He was efficient and when he finished he even washed the tub out! I am very appreciative for his good work.

  • Review 65 (2021-03-16 - Rating: 5)

    Dave was able to come late in the evening for a plumbing emergency (clogged main septic pipe with sewage backing up into the houses). He very quickly found the problem and gave 2 options how to fix it. Problem was fixed in an hour and he was extremely careful to keep the job clean.

  • Review 66 (2021-01-27 - Rating: 5)

    I awoke to a small flood in my basement. The main drain that exited my basement was clogged somewhere before the septic tank. I called roto rooter. They arrived promptly. The person who did the work was outstanding. He knew the toolset and technology extremely well and knew exactly what had to be done. He explained everything step by step and meticulously unclogged the pipe. It really was impressive. A++ all the way. very nice done. thanks!

  • Review 67 (2023-03-12 - Rating: 5)

    The two men that came did a superb job. Explained everything they were doing and why. Arrived promptly. Advised me as to the costs involved. Solved the problem! Great job!

  • Review 68 (2021-10-19 - Rating: 4)

    Sergey was professional, knowledgeable, and ā€œdown-to-earth. Very nice guy to work with. Showed me the cause of the blockage at the end of the pipe where it entered the septic tank. I have no complaints and would recommend Roto Rooter out of Westfield, MA to anyone.

  • Review 69 (2023-04-01 - Rating: 5)

    Called for clearing of a sewer line clog on a Saturday. Was onsite within 2 hours. Investigated, cleared clog with no additional spillage issues. Professional, knowledgeable, courteous, worked clean.

  • Review 70 (2021-01-15 - Rating: 5)

    My experience today with Roto-Rooter was Perfection at its best!! During this crazy time of COVID my Plumber Mike N was professional and used all the safety protocols to keep me and my family safe during the repair. Not only was the work done timely but to PERFECTION. Employees like Mike are very hard to find these days. Word of mouth is the best form of advertising and because of the AMAZING customer service I recieved today I will Never go anywhere else and will recommend ROTO-ROOTER always.

  • Review 71 (2021-08-01 - Rating: 5)

    The employee (JOSH) of Roto-Rooter was selected for the work, he drove from more then a hour away from customer location, determined to take the extra step to find the home with that being said Josh was professional, knowledgeable, friendly, and considerate of COVID-19 protocols.Josh identified problems, and worked solutions to appropriate toilet functioning ,He found tree roots with snaking the pipe,Removed roots found, poured root poison products into toilet drain, toilet was cleared of blockage and Josh worked tirelessly to ensure that water flow thruPipe was not clogged and closed, ensuringWaster flow would not be restricted and back up into toilet and bathroom Tub,He took the time to explain all the work he did in a understandable manner.I want to say he is a exceptional asset to your work team business.I believe ROTO-ROOTER should recognize,His efforts and conduct and acknowledge Josh as a outstanding employee and justifiably reward his work performance.Thank You Josn,John RiccilloJim GloverJoanne GloverYou saved the day.

  • Review 72 (2021-01-19 - Rating: 5)

    There was blockage in my main sewer line through my house. Joseph was able to fix the problem in a timely manner while being respectful and welcoming to answer my questions. I would recommend based upon my interaction today. Thank you very much.

  • Review 73 (2021-06-08 - Rating: 5)

    I just wanted to give a shout-out to my technician Alex who came out to the house today to address a clogged drain. Alex was very professional, on time and neat! I would highly recommend using Roto Rooter for your next plumbing service!! Great job Alex!! Thanks again for your help!!Tracy and Ken Paharik

  • Review 74 (2023-11-17 - Rating: 5)

    Alex our technician from rotor rooter was excellent , explained everything that was going to happen and meticulous with his clean up

  • Review 75 (2021-01-15 - Rating: 5)

    This man Joseph from Toto rooter was amazing he crushed it ! He was an awesome guy and was very professional he was in and out in an hr or so with something that should have taken at least five Iā€™d say I would highly recommend this man and his business he works for # rotorooter

  • Review 76 (2021-01-11 - Rating: 5)

    Matthew was on time, and explained what he was going to do and what it would cost. He was very nice, helpful, and explained what he did. He also cleaned up everything. He was wonderful, and I would give him a 5 Star Rating for everything he did here!

  • Review 77 (2022-03-31 - Rating: 5)

    I called Roto-Rooter due to clogs and standing water in the two showers and they were able to come the next day. My wife was there when Jaime arrived and had nothing but positive things to say about the experience and about Jaime and her professionalism.

  • Review 78 (2021-01-18 - Rating: 5)

    Nick from Roto-Rooter was very professional, very polite and very knowledgeable. He came in and got the job done in a timely manner. I would highly recommend him.

  • Review 79 (2021-02-14 - Rating: 5)

    Repairman was on-time and courteous. He explained the problem and what he needed to do to fix it. He quoted a price which was accurate. I would whole heartedly recommend Roto Rooter, and would use them again.

  • Review 80 (2023-03-31 - Rating: 5)

    Excellent service from all the different departments that came to our home after a sewer back up in our basement. A++The response from all people to correct problem was beyond amazement. Definitely a 10 šŸŒŸ

  • Review 81 (2024-03-24 - Rating: 5)

    Tech was very courteous. Completed the job nicely. Left the site clean.

  • Review 82 (2021-02-28 - Rating: 5)

    Joseph came and cleared our drain line like the pro he is. He is pleasant and knowledgable and most important honest. Would recommend to anyone in need.

  • Review 83 (2022-03-25 - Rating: 5)

    The service from Adam, was great. If I need Roto Rooter Ragain I want Adam to come. So professional. Good asset to the company!!!!! Thank you so much!!!!

  • Review 84 (2020-10-03 - Rating: 5)

    James was professional, courtious and informative, he explained every step of the procedure in detail and arranged to have the sewer line inspected with a camera at no additional charge.

  • Review 85 (2022-05-28 - Rating: 5)

    Great job by Malik and Katrina. Outstanding customer service. Will use again if emergency arise. Highly recommend for anyone in western mass.

  • Review 86 (2023-09-04 - Rating: 5)

    Kevin was very knowledgeable and excellent at what he did he did a very good job he was very thorough and paid attention to what he was doing and very honest

  • Review 87 (2022-04-20 - Rating: 5)

    Adam was amazing! Got my sink draining in no time! Professional, courteous and informative - I couldnā€™t have asked for better!

  • Review 88 (2023-04-22 - Rating: 5)

    The guy that came to service my home Danny was great he was very professional and treated my home like it was his with care and attention to detail

  • Review 89 (2021-12-25 - Rating: 5)

    An absolutely amazing plumber would highly recommend, his name was Joshua Roberts and he vaccumed all the water that was on the floor and very throughly cleaned all the pipes and made sure they were highly functioning, the bathroom looked completely brand new when he was done even going to clean the bathroom up and the making the floor as well look absolutely brand new as well.

  • Review 90 (2023-04-21 - Rating: 5)

    Top-notch worker, figured out the problem and stayed until he fixed it. Super thoughtful and polite. Five stars for sure!

  • Review 91 (2023-03-07 - Rating: 5)

    The service tech was at my house within a half hour to clean drains. Polite, professional, and hard working. 5 ā­ļø

  • Review 92 (2023-07-12 - Rating: 5)

    Incredible service. They arrived so quickly and completed the job speedily and professionally. Would highly recommend.

  • Review 93 (2025-01-04 - Rating: 5)

    Great service

  • Review 94 (2023-08-03 - Rating: 5)

    John was great! Pleasant and knowledgeable. Fixed it fast with no problems. Highly recommend John!

  • Review 95 (2023-08-01 - Rating: 5)

    Water restoration team was great to work with, professional, great communication, showed up when they said and did the job appropriately

  • Review 96 (2021-01-24 - Rating: 5)

    Our repair man was awesome! He was knowledgeable and courteous. If I ever need any additional services I will definitely call

  • Review 97 (2021-05-29 - Rating: 5)

    Major sink clog was resolved in record time. Daniel was very kind, and took the time to educate me on preventative maintenence. Will use them again, anytime.

  • Review 98 (2021-02-08 - Rating: 5)

    Mr. martin was very professional... he was able to diagnose and fix the issue in the same visit. he is a valuable asset to the roto-rotor team. thank you matt!

  • Review 99 (2021-02-07 - Rating: 5)

    Joe is honestly just the man came out for a late service call and was just fantastic real solid guy and someone Iā€™d be proud to say worked for my company.

  • Review 100 (2023-08-15 - Rating: 5)

    John was excellent and explained what he was doing and he checked everything then fixed the problem on timely basis.

  • Review 101 (2020-10-09 - Rating: 5)

    Aaron arrived, exercising full covid precautions, social distanceing, mask and gloves. Troubleshot the problem, removed a massive toilet clog, cleaned things up, great job, very customer oriented young man. Thx.

  • Review 102 (2023-09-07 - Rating: 5)

    The gentleman they sent to my home was amazing. Gave me information about my situation and went up and beyond to help solve it.

  • Review 103 (2021-04-06 - Rating: 5)

    Dave was incredibly professional clean and did the job quick. I would recommend Roto rooter just based on the customer service.

  • Review 104 (2021-04-06 - Rating: 5)

    Friendly and courteous, gentleman explained the process and was thorough. Kept arra and work place clean. Represented the business well. I would use him again.

  • Review 105 (2023-04-04 - Rating: 5)

    They responded quickly and resolved a clogged drain and toilet just as quickly. Very professional and friendly.

  • Review 106 (2023-04-23 - Rating: 4)

    Great job! Here within a hour after calling. Very courteous and knowledgeable. Thank you, Van!

  • Review 107 (2023-06-22 - Rating: 5)

    I thought Brian and the other staff that came to me house was great. They were kind. I loved them.

  • Review 108 (2020-10-02 - Rating: 5)

    Steve was great! He was on time and was able to fix our problem quickly! Super thankful! Highly recommend!

  • Review 109 (2023-03-26 - Rating: 5)

    Dealt with Danny. Extremely professional and effective. Fixed the problem and educated us on what happens. Highly recommend.

  • Review 110 (2020-10-08 - Rating: 5)

    Super service. Really put in the time and effort to get the job done. Explained what was done. Very professional. Because of the service provided today I will not hesitate to use in the future

  • Review 111 (2023-04-03 - Rating: 5)

    Clog in my kitchen sink...they were very professional and a supervisor even came to do a safety check. I whole highly recommend them

  • Review 112 (2021-05-06 - Rating: 5)

    I had a clogged pipe, and Sergey was here within the hour. Friendly, professional, knowledgeable, and really Amazing service! Thank you!

  • Review 113 (2022-01-17 - Rating: 5)

    We had a problem with our septic system and Nick came out right away, diagnosed the situation and fixed it as fast as possible. Thank you!

  • Review 114 (2023-03-06 - Rating: 5)

    Prompt response on a Sunday. Great work done and upfront with details about the job. Great attitude and work ethic.

  • Review 115 (2023-07-07 - Rating: 5)

    David was wonderful! Quick, friendly, bonus cleanup, we are so pleased.

  • Review 116 (2024-03-02 - Rating: 5)

    First time using rotor rooter for my plumbing needs and they were quick and efficient at getting the job done. Adam was super helpful and respectful of our property. He was very knowledgeable and gave us great confidence in his work. Definitely recommend if you are having plumbing problems.

  • Review 117 (2023-03-18 - Rating: 5)

    Danny was very professional and did a great job getting our badly clogged drain working again.

  • Review 118 (2021-01-19 - Rating: 5)

    Great job! It was a tricky shower clog and it took some time, however he did a great job. Would definitely use again!

  • Review 119 (2023-01-06 - Rating: 5)

    As great an experience as possible considering the circumstances on New Years weekend with consummate professional diagnosis and repairs! Highly recommended

  • Review 120 (2023-05-21 - Rating: 5)

    Great help, came same day and the worker Kevin, was fantastic and extremely helpful. 10/10.

  • Review 121 (2023-12-01 - Rating: 5)

    David from Roto-Rooter came and saved Thanksgiving! Knowledgeable, helpful and prompt!

  • Review 122 (2020-08-02 - Rating: 5)

    Thank Heavens for Roto-Rooter! Answered my frantic phone call in about an hour - serviceman JAMES-5414 - got the job done, while answering all my annoying questions and allowing me to hover around. Thank you!!!!!

  • Review 123 (2023-03-30 - Rating: 5)

    Great service they got the main drain cleared very professional great prices highly recommended

  • Review 124 (2021-05-20 - Rating: 5)

    They were amazing! Definitely knowledgeable and explained every step of the way. I would recommend them to anyone.

  • Review 125 (2023-09-15 - Rating: 5)

    I called in an emergency situation...they were there within the hour and solved the problem..great service, I highly recommend them

  • Review 126 (2022-01-08 - Rating: 5)

    First and formost the problem was fixed. Rafal was accommodating and left the job clean. Made a lousy situation manageable. Thank you!.

  • Review 127 (2021-01-23 - Rating: 5)

    Stephen H did a great job! Was on time, fixed my toilets right away, and was super professional

  • Review 128 (2021-06-25 - Rating: 5)

    I was amazing. The worker were friendly polite an knowledgeable. An fast working. Service with a smile.

  • Review 129 (2020-09-28 - Rating: 5)

    The crew arrived on time and they gave us advice on the installation. Very friendly and helpful service.

  • Review 130 (2023-06-18 - Rating: 5)

    Kevin was great! Through and resolved my issue quickly

  • Review 131 (2023-11-11 - Rating: 5)

    The repair man was very professional and kind .Tge repair was completed quickly .

  • Review 132 (2023-03-05 - Rating: 5)

    Great services!!! Good customer service. Very professional my guy Dionisios, excellent work.

  • Review 133 (2020-07-24 - Rating: 5)

    Jamie was helpful and honest about the job / problem! Ive used them before and they do a good job!

  • Review 134 (2020-07-29 - Rating: 5)

    Awesome knowledgable and cordial staff , fair pricing and excellent customer service! Deff. recommend A+ Frank Cormo is a great professional!

  • Review 135 (2021-04-12 - Rating: 4)

    Service Tech was both professional and friendly. He was quick and thorough. Thank you!

  • Review 136 (2023-04-29 - Rating: 5)

    Absolutely loved the service and tech that came out. Friendly and knowledgeable.

  • Review 137 (2022-03-27 - Rating: 5)

    Adam did a great job. He was kind, polite and stuck to the job at hand

  • Review 138 (2020-09-29 - Rating: 5)

    Great service from Joe!!! Showed up on time, worked quickly and efficiently, and was extremely personable. Thank you so much!

  • Review 139 (2021-02-14 - Rating: 5)

    The technician was knowledgeable and friendly and they cleared the main drain line quickly. Would recommend.

  • Review 140 (2021-11-15 - Rating: 5)

    Josh did a great job and certainly wouldnt hesitate to recommend him

  • Review 141 (2023-05-02 - Rating: 5)

    Service Technician , Danny , is very professional , resolved my problem in a timely fashion. Highly recommend

  • Review 142 (2023-03-06 - Rating: 5)

    They were prompt and worked quickly to get my drain fixed.

  • Review 143 (2024-12-06 - Rating: 5)

    Experienced, professional and prompt

  • Review 144 (2023-09-08 - Rating: 5)

    Our plumber was friendly, professional, respectful, neat, and competent.

  • Review 145 (2023-06-28 - Rating: 5)

    Kevin was super friendly and explained everything he was doing!

  • Review 146 (2021-10-30 - Rating: 5)

    Our tech, Josh, was professional, courteous and never once tried to rush through the call.

  • Review 147 (2021-04-03 - Rating: 4)

    Dave was awesome and really helpful! We appreciated having him fix our problem.

  • Review 148 (2023-02-18 - Rating: 5)

    Danny was fantastic - hard-working, friendly, thorough. Got the job done

  • Review 149 (2021-05-28 - Rating: 5)

    Josh was extremely professional and completed the job with no issues. Appreciate his help

  • Review 150 (2021-08-17 - Rating: 5)

    Excellent service by Alex and Zach. On time, professional and they did an awesome job.

  • Review 151 (2020-07-23 - Rating: 5)

    James 5414 was relentless ! He didnā€™t stop until the pipe was cleared ! Company needs more employees like him !

  • Review 152 (2020-10-01 - Rating: 5)

    Nick answered the late-night call when we were in a pinch, and went above and beyond to ensure that the necessary measures were taken.

  • Review 153 (2022-03-24 - Rating: 5)

    Adam came by and was very nice and professional. Knew what he was doing.

  • Review 154 (2020-10-09 - Rating: 5)

    Joe was very friendly and knowledgeable. He did a great job!!!

  • Review 155 (2020-09-29 - Rating: 5)

    The guys were great, very professional and clean. Thank you for a good experience.

  • Review 156 (2023-06-17 - Rating: 5)

    Sergey was very professional and knowledgeable awesome work

  • Review 157 (2023-06-27 - Rating: 5)

    Kevin was incredibly awesome!! He was here on time, very friendly, explained everything he was doing. He even managed to get the restoration resource to come to my house the same day for estimates. Kevin is an absolute value-added member of your team!!!

  • Review 158 (2023-12-29 - Rating: 5)

    Our main drain line to our septic tank clogged the weekend before Christmas. Roto rooter sent a technician to the house within a couple hours of my call and ran the power rooter through our system and had us fixed up in no time.

  • Review 159 (2021-02-01 - Rating: 5)

    Arrived earlier than the initial time frame, very quick and easy to talk to.

  • Review 160 (2023-11-11 - Rating: 5)

    I had an amazing experience working with Roto rooter, I will definitely reach out to them for any future plumbing issues.

  • Review 161 (2023-03-29 - Rating: 5)

    Excellent experience, fast and professional. Would recommend to anyone.

  • Review 162 (2023-04-23 - Rating: 5)

    We had a bit of an emergency this morning with backed up toilets and shower. The RR technician was able to get to our house within an hour on a Sunday. It was not an easy fix, but the technician (Danny) got the job done. I really appreciated how careful and cautious he was throughout the time. He did what was a dirty job in as clean and efficient a manner as possible. I was impressed with how he explained everything to me while he was fixing it. He really saved the day for us.

  • Review 163 (2020-07-22 - Rating: 5)

    Ethan (4592) did a good job and displayed a wealth of knowledge in the plumbing field.

  • Review 164 (2023-07-18 - Rating: 5)

    Our technician, Brian was awesome, and friendly. He did a great job, even through more complications arose during his service. He made me laugh and calmed my nerves. I believe he went above and beyond his job. I would definitely hire him again (even though I donā€™t want another sewage backup), lol.

  • Review 165 (2023-12-29 - Rating: 5)

    David was amazing . He was fast efficient and kept us posted on everything that was happening.

  • Review 166 (2021-03-02 - Rating: 5)

    Joe did a great job, very good at his job, and very friendly.

  • Review 167 (2023-02-02 - Rating: 5)

    Technician came out to unclog my tubs. There was an unforeseen accident that prevented him from completing the work and figuring out the issue. He called other techs to help and realized that it would take another day. Kevin was responsive, considerate, and good natured throughout and went out of his way to reassure me. He called his manager who kept me informed and came out the second day to fix the issue. The technicians were all extremely professional and courteous.

  • Review 168 (2020-10-03 - Rating: 5)

    Kit M. the service technician was very professional and attentive to the job at hand.

  • Review 169 (2023-05-20 - Rating: 5)

    Outstanding experience, Dan, the technician, was outstanding, a real pro.

  • Review 170 (2021-01-18 - Rating: 5)

    Positive experience. Same day service, quick and professional.

  • Review 171 (2023-05-11 - Rating: 5)

    Our server line was clogged and Roto Rooter was ready to help within hours of my call. Kevin was professional and was able to get the job done quickly. Thank you!

  • Review 172 (2023-03-14 - Rating: 5)

    Danny was great. He took great care of our pipes and got us back on our feet in minutes. A++

  • Review 173 (2023-02-17 - Rating: 5)

    The guy was professional and spent time explaining everything.

  • Review 174 (2023-02-19 - Rating: 5)

    Great service, professional and excellent staff. The service was excellent.

  • Review 175 (2022-12-31 - Rating: 4)

    Had a badly plugged up drain on Christmas. Roto-Rooter was out next day, diagnosed the issue, and had us back up and running in under a half hour! The only thing stopping me from giving a full five stars was the cost of the repairā€¦seemed a little steep for so little time on the job. Could be going market rate, thoughā€¦I didnā€™t price shop beforehand. Very quick service and weā€™ve had no other issues with the drain. Thanks!!

  • Review 176 (2022-04-06 - Rating: 5)

    Adam was great. Very friendly and professional.

  • Review 177 (2020-10-01 - Rating: 5)

    Arrived fast and went right to work. Did a great job fixing the problem.

  • Review 178 (2023-09-19 - Rating: 5)

    Had an emergency plumbing issue and this company was the only one who could come out. They figured out the issue and fixed it.

  • Review 179 (2021-03-02 - Rating: 5)

    Good service, quick and came same day to fix plugged line

  • Review 180 (2023-02-19 - Rating: 5)

    On time. Very professional and thorough. Corrected the issue within an hour on a Sunday. Great job!!!

  • Review 181 (2021-05-30 - Rating: 5)

    We needed our sewer line rooted. They came out same day on a holiday weekend without charging an exorbitant emergency service fee. The fees were straightforward and I was given the price at the outset. The technician was very professional and helpful, and the service was quick! Iā€™d call them again in a heartbeat.

  • Review 182 (2023-04-02 - Rating: 5)

    Called Roto-rooter on the weekend to unclog the kitchen drain

  • Review 183 (2021-03-03 - Rating: 5)

    Dave was awesome. Send him any time.

  • Review 184 (2021-07-04 - Rating: 5)

    Josh was fantastic- all around great service.

  • Review 185 (2023-04-15 - Rating: 5)

    Great, quick service. Responsive and friendly

  • Review 186 (2022-03-25 - Rating: 5)

    Adam was very professional and did everything we needed

  • Review 187 (2021-02-23 - Rating: 5)

    Joseph was fantastic. Our clogged pipes really became apparent after 5pm so our call for service was late. He arrived very late in the evening and worked so hard to get things working for us. He knew that we had sleeping kids and did his best to stay quiet walking up and down the halls of the house. He was knowledgeable and thorough and kept us informed every step of the way. We are so thankful that he was able to get our problem fixed with just one visit and I hope he was able to get home and get some rest. I cannot thank you guys enough for getting everything running for us again!!!!!!!

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