Bassett Services Heating, Cooling, Plumbing, & Electrical

Located in Lebanon, Indiana

Address: 906 S State Rd 39, Lebanon, IN 46052, United States

Phone: +1 317-343-4595

Rating: 4.8

Services

On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-01 - Rating: 5)
Excellent with the first service. Very technically strong technicians. They do the best especially technician Chris and fellow technician was exceptional. Cool , polite and great customer experience. Encourage all Zionsville folks to start using their service for their value add on services that they provide. They just don’t do stand-alone service, but they inspect the whole house with their skills to be used productively.

Review 2 (2024-10-14 - Rating: 5)
I had a tight timeline for the service I needed, & Bassett was the first to respond with same day service, which I very much appreciated! Matthew came right at the start of the time window given to me so I didn’t have to wait long. He was kind & very informative, as well as super generous with sharing information while he was troubleshooting & replacing my outlet. He even looked over my breaker box, gave me his professional opinion because it was relatively outdated. Super generous with his insight & very friendly! Couldn’t recommend enough for the timing & the service.

Review 3 (2025-01-02 - Rating: 5)
Bassett Services Plumbing came out to assess why we had no water. They determined the pressure tank, with the bladder, and the pressure switch had to be replaced. Within a few hours they had picked up the new parts and had them installed. We had one issue, when the water stopped again, but they found out what the problem was and took care of it.

Review 4 (2023-10-08 - Rating: 5)
Bassett came out to the house to complete a service call on my Generac Generator.Service Technician was actually early. I was notified in advance about his arrival time and provided his name.The technician was polite, friendly and knowledgeable. He was clean and very professional and knew everything about his job and the unit he was servicing.Service was completed and he even informed on how many more visits were remaining on my service contract.Everything was cleaned up around the unit.Great service!

Review 5 (2024-10-27 - Rating: 5)
Eric R. Was very polite and informative, he answered all of our questions and took the time to listen to us and explain our options. He was thorough as he serviced our furnaces, and kept a clean work space. We would highly recommend him for anyonesHVAC needs.

Review 6 (2024-11-07 - Rating: 5)
On time, professional and knows his trade. Trusted. Hardworking, attention to detail and wonderful team player. Positive attitude with a very time consuming job. Beautiful insulation of a tankless water heater which required a lot of engineering to provide outside ventilation. Grateful for his time and workmanship.

Review 7 (2024-12-14 - Rating: 5)
They were able to troubleshoot our issue and get a new furnace installed within 36 hrs. The installers got here early and made sure our floors were protected from the snow melt.

Review 8 (2024-11-07 - Rating: 5)
Dylon was absolutely wonderful! He was very knowledgeable, respectful and got the job done in a timely manner. He even taught my husband and I a thing or two about electrical and we now know that for every electrical need to call Bassett and have Dylon come out!

Review 9 (2024-11-16 - Rating: 5)
Matt was great. Very clean, courteous, and efficient. Understood the problem and fixed it directly. Would highly recommend this company. 5 Stars!

Review 10 (2024-09-26 - Rating: 5)
Giving 5 stars to Dylan! Dylon was highly knowledgeable and a convergent thinker, his customer service was outstanding. He went over and beyond for me today! I’m so thankful he got all of my problems solved. I would highly recommend Dylon.Company wise; Pricing was pretty steep, didn’t complete everything I wanted done. Will outsource some of the other things to a different company.

Review 11 (2024-09-11 - Rating: 5)
Robert was a terrific technician and an extremely polite and thoughtful visitor to our home. He knew just how to handle a curious cat, and explained carefully what he was looking for as he installed our new cooktop (ensuring that our system could support the right volt/ampere requirements). If I could be sure of having him back to do electrical work, I would definitely call Bassett again.

Review 12 (2024-07-16 - Rating: 5)
Josh and Robert helped me with relocating outlets so I could finish other small renovations we are doing to our dining room and master bath. They were very fast and easy to work with. Small hiccup with the scheduling part of the process due to having my wife’s number attached in addition to mine and supposedly someone contacted us although we never received anything but Casper was very kind in ensuring we got another technician out the next day. Clean work, took less than an hour and works and looks great. I asked Josh and Robert questions throughout the process and they were very helpful and responsive while continuing to work. Would highly recommend their services.

Review 13 (2024-08-06 - Rating: 5)
Everyone that we were in contact with was very friendly and had a great personality! Our AC compasitor went out on a Friday Night and by Saturday afternoon, we had a brand new one put in! Chandlar did a fantastic job making sure everything worked properly! The lady who answered our call Friday Night at 10pm was very friendly and helpful! We will definitely recommend this company to our friends and family!

Review 14 (2024-07-24 - Rating: 5)
Tony did a great job analyzing our system and offering us different solutions to make our HVAC work for us. He explained the features and benefits of each option thoroughly. We decided to purchase a new system and they are able to install it within the week!

Review 15 (2024-12-03 - Rating: 5)
Excellent service. Very responsive. Gavyn took time to understand the problem, listened to my concerns, and showed amazing persistence to complete the job!

Review 16 (2024-12-23 - Rating: 5)
Showed us pics of what he did during our furnace maintenance and sent those photos to us!! Thank you Samuel!! You are awesome!!Also put in a bio filter in to keep the white dust off the filter!

Review 17 (2024-03-12 - Rating: 5)
Would definitely use Bassett Services again! Brad was a super nice guy, did a great job and cleaned up when he was finished!!! 5 stars!!

Review 18 (2024-09-07 - Rating: 5)
Our representative was awesome. He is very knowledgeable, good listener, patient and kind. He was a big reason we are using Bassett. Thank you Bryce!!

Review 19 (2024-10-24 - Rating: 5)
Did great job. Very polite. Respectful. Done in one day as they said. Happy with job they did. Would highly recommend your services.

Review 20 (2024-06-18 - Rating: 5)
Came home from work and noticed that my home was warmer than it should have been so I checked the fuse box on the outside unit because I remembered when Bassett put in the unit they had explained if there is an issue to check the light in the fuse box first. One was out, so I called Bassett, and they showed friendly customer care over the phone. The communication was great, and the lady on the other end was helpful and was able to send someone out the same day. Jeff Smilko was my service guy, and he helped get the line fuses replaced. He was quick with service and had a good sense of humor. Im very pleased with Bassett.Thank you 🙂

Review 21 (2024-06-18 - Rating: 5)
Bryce did a great job. He called in the morning and offered me an earlier time slot for our quote. I really appreciated this. He explained all the features of the generator in detail and discussed all the options. He consulted with Seth Jones to try and get the cost to fit our budget.

Review 22 (2024-09-06 - Rating: 5)
Very personable, thorough. Explanation of work needing to be done was clear and easy to understand. Reasonable pricing. Thanks so much!!

Review 23 (2024-09-05 - Rating: 5)
Kenny did a nice job troubleshooting and fixing the problem. He also does a good job explain what was going on. Kenny is professional and friendly.

Review 24 (2024-10-23 - Rating: 5)
Kenny was very informative and took the time to check out possible problems with my generator. I appreciate that he put forth that much effort.

Review 25 (2024-08-05 - Rating: 5)
Can’t emphasize enough how great Dylon is! Super friendly, good communication, great, quality and fast work. Highly recommend his services!!!!

Review 26 (2024-07-09 - Rating: 5)
Great service. On time. Friendly and professional technician. Russ has been to my home on service calls from Bassett before, so it’s good to see a familiar tech. Very happy with this company’s service!

Review 27 (2024-10-23 - Rating: 5)
Another excellent technician Brian and team to clean my ducts before the furnace install. Super friendly and knowledgeable!

Review 28 (2024-07-03 - Rating: 5)
Killian was a great technician very professional. He had expert knowledge about Geothermal and Heat pump systems. He was able to answer all of my questions and I had a lot of questions.

Review 29 (2024-10-27 - Rating: 5)
Very polite and thorough with telling me what the issues are and what the best options are to replace our old equipment.

Review 30 (2024-07-26 - Rating: 5)
Doug took care of our AC check up and he did a great job! He was very professional and extremely friendly. Would highly recommend him and Bassett.

Review 31 (2024-04-23 - Rating: 5)
Lucas was great! He showed up right on time. He was thorough on telling my dad and I what needed to be done. He told us the price and got us squared away on that. Then he left to get parts. Brought back Steven S to help knock out the job. We had to have a tankless hot water heater, softener, and all new piping for both. My husband is currently overseas and when he called Lucas talked to him about what they needed to do. My husband felt reassured after their conversation, said that he felt like I was taken care of. Which I felt the same. I recommend Lucas & Steven with Basset Services. I know if I need anymore work done Im requesting these guys! Thank you!

Review 32 (2024-05-17 - Rating: 5)
Josh was wonderful! Hes very polite. He also was very knowledgeable and explained things. He showed me all of the options that I had available and what they all entailed. I would definitely call him again.

Review 33 (2024-10-21 - Rating: 5)
Thomas did a great job. Replaced gas valve and Solved all issues. Furnace operating fine now. Very knowledgable. Thank you Thomas.

Review 34 (2024-06-17 - Rating: 5)
Jeff did a great job, very professional. It was just a routine tune-up, and he was quick, but not rushed. He answered my questions.

Review 35 (2024-05-20 - Rating: 5)
Service tech identified the issue and gave us options to fix it. Great experience! Additional issues were found and were taken care of when the new A/C unit was installed. Weve been customers for 8 years, will be staying with them, and would recommend them.

Review 36 (2024-06-21 - Rating: 5)
Basset Services got the work done in a timely, professional manner! We are very, very pleased with the work and intend to have them do all our electrical work in the future!

Review 37 (2024-10-19 - Rating: 4)
Joshua did an outstanding job verifying the necessary work to be done. He also explained things so we understood things on our level not just an electrician’s terminology. He gave us several options and was not pushy about them. Really a good experience for us to work with. Thank you for having another very good employee.

Review 38 (2024-07-01 - Rating: 5)
Russ was very efficient and friendly. He even brought in my Yallow Schwans Food order so I wouldnt have to do it. Im on a walker. A very pleasant service call.

Review 39 (2024-02-01 - Rating: 5)
Joshua did an amazing job. Real chill guy and was easy to talk to. I had him wire up a cat 6 ethernet cable from my living room to my office through the attic. He was in and out within an hour or so. I also had an issue with a room randomly tripping the breaker. He was able to diagnose it and replaced my bad breaker. He quoted me and did the job all in the same day. The price is a bit high and I’m sure I could’ve looked elsewhere but it was overall hassle free and easy.

Review 40 (2024-05-25 - Rating: 5)
Brad Gardner from Bassett did a very thorough job of routine maintenance service of our generator. In addition he also helped us in resolving a circuit breaker related electrical issue. Brad is a very friendly, efficient and competent professional.

Review 41 (2024-11-06 - Rating: 5)
He worked hard to show me what was wrong and came up with quick solutions to resolve my problem.

Review 42 (2024-08-15 - Rating: 5)
Dylan is a talented technician who is prompt and courteous. We highly recommend him!

Review 43 (2024-12-19 - Rating: 5)
The company was prompt and available next day when I called. Tony was great. He not only discussed the issues thoroughly so I could understand but also provided photos and a quick turn around to getting everything fixed. The installers came the next day and continued with the great experience. Would recommend.

Review 44 (2024-05-22 - Rating: 5)
Eric was very informative in pointing out issues with my system. He took care of my immediate needs and got my central air running again. I appreciated all his insight to make my system safer and more efficient.

Review 45 (2024-12-05 - Rating: 5)
He was very knowledgeable very throughvery friendly. I would highly suggest Alex. For your furnace repair.

Review 46 (2024-04-08 - Rating: 4)
The tech was great but the schedule personnel should ask a few basic questions before dispatching their people. Im on a slab and to run the water line they would need to cut out the floor. Other than that the service was great but could not run my line as requested.

Review 47 (2024-05-11 - Rating: 5)
Matthew was such a huge help in getting our range wired up! We moved into our house a week ago and realized the wiring from the breaker box to where the range goes was never fully installed as the previous owners had a gas range. All breakers were being utilized and he had to drive almost an hour and a half one-way to get a tandem pushmatic breaker to move a wire and install the breaker for the range. He also installed an outlet box for the range to plug into since there wasn’t one before.Matthew arrived on-time, very friendly, and knowledgeable. Had he not had to drive almost 3 hours to get a part, the install would have taken just over an hour. Possibly more expensive than other electricians, I wouldn’t know as they were the only one I called since electricians on Crawfordsville are often unresponsive to calls. Would recommend and will use again if needed.

Review 48 (2024-07-24 - Rating: 5)
Great job with the water heater flush. Found some issues with the previous install, and made some recommendations (no pressure, just an estimate).

Review 49 (2023-12-08 - Rating: 5)
Carl was amazing. Very professional and courteous. Helped me get things started with restoration company after discovering that the water heater had burst as well as making sure I had all the documentation I needed. Would highly recommend

Review 50 (2024-12-05 - Rating: 5)
Outstanding service and a very friendly person to deal with. Highly recommend Bradley!!

Review 51 (2024-07-11 - Rating: 5)
Do not use these guys! My A/C stopped working and they immediately wanted to sell me a new unit for $12,000. Ended up having somebody else come out and had it going in 20 minutes for $150. I will never call Basett again

Review 52 (2024-08-22 - Rating: 5)
David was very informative about the plan, function and cost of membership. Did a very thorough job.

Review 53 (2024-06-24 - Rating: 5)
Excellent tech very nice polite worked at a good speed fixed my problems . Would definitely recommend! Josh York was my tech

Review 54 (2024-07-26 - Rating: 5)
Great customer service tech was get knowledgeable friendly and very willing to explain our issue I highly recommend this company and their techs

Review 55 (2025-01-07 - Rating: 5)
Javon was very knowledgeable & very kind to explain what he was checking! We also signed up for regular maintenance on mom’s furnace, A/C & sump pump!

Review 56 (2024-08-21 - Rating: 5)
Tony spent more than enough time fixing any problems and was very informative and helpful!

Review 57 (2023-12-05 - Rating: 4)
The tech accidentally left a tester installed on my furnace that blocked it from shutting off. A few days later I woke in the night to a stifling hot house. Temperature in the house was 94°F. I tried every adjustment I could at the thermostat with no luck. A different tech came to the house and within 5 minutes found and fixed the problem. Human error but frustrating.I am raising my rating to 4 stars from my initial rating. While the events above are accurately described, Bassett has been very diligent in correcting the situation and making sure my furnace is in good condition for the coming winter.I would continue to recommend Bassett. Only four stars this time to acknowledge the mistake, but the same four stars applaud the response.

Review 58 (2024-06-04 - Rating: 5)
Camden was very professional and friendly. He had a big job to finish and he did such a great job. Cleaned up and explained what was done. Great job.

Review 59 (2024-01-11 - Rating: 5)
Great experience with the whole HVAC replacement experience! Guys are personable and smart and quotes are reasonable and as stated. Came through for me in a pinch when the unit stopped working and house was a balmy 56 degrees! Had a new unit and heat inside of 72 hours. Thanks Bassett!!!

Review 60 (2024-07-03 - Rating: 5)
Our tech was amazing, very professional, and knows his craft well! We 10/10 recommend!!!

Review 61 (2024-07-09 - Rating: 5)
Nick was very knowledgeable, polite and professional. He explained my options well. Very thorough

Review 62 (2024-08-28 - Rating: 5)
He did an excellent job explaining things to me thank you jon sims

Review 63 (2024-07-05 - Rating: 5)
Our technician correctly diagnosed and corrected the problem with the A/C in a timely manner so we were able to come back from our trip to an air conditioned home! Thank you!

Review 64 (2023-12-21 - Rating: 5)
I have used Bassett before for an HVAC issue years ago and I was impressed by their knowledge and service. This is the first time I utilized Bassett for electrical service. Joshua was very easy to work with and provided me with a couple options to resolve the issue I was having. I was once again impressed with the electrical repair work that was done.

Review 65 (2024-08-30 - Rating: 5)
Was extremely helpful, quick and even pinted things out I would need to do in the future. Definitely recommend

Review 66 (2024-12-20 - Rating: 5)
Matthew was fantastic. We’re quite impressed with his knowledge and ability to diagnose the situation quickly.. I would recommend him highly. A pleasure to deal with.

Review 67 (2024-09-25 - Rating: 5)
Russ did an excellent job servicing my furnace and explaining the details.

Review 68 (2023-09-23 - Rating: 5)
The service man was very Informative. I believed that the Ignition on my hot water heater was defective. The gentleman informed me that was not a problem . Instead , It was some dust accumulation on a sensor. He could have easily charged for a service call but did not. Did inform me my hot water heater was ten years old and maybe replacing it soon. Was nice enough to give me an estimate for replacement without any high pressure. A genuinely nice guy.

Review 69 (2024-07-29 - Rating: 5)
Wonderful service, Dylon arrived on time and was very courteous . I will recommend this company.

Review 70 (2023-08-01 - Rating: 5)
Kilian did a superb job explaining my system to me and helped me decide what my best options were to have it replaced. My old system was 20 years old and serviced by Bassett Services all those years. I was aware that it was time to replace the system . My tech was very professional and knowledgeable. Thank You Bassett for taking care of me for all these years.

Review 71 (2023-07-03 - Rating: 5)
I’ve had this company for a number of years. Always has been prompt, described what any issues might be, techs are wonderful. Would recommend them to anyone. Have had many homes not just in Hendricks County, but in Marion county. Bassett has delivered the best service yet.

Review 72 (2023-10-17 - Rating: 5)
Even tho we hadn’t planned to put a new furnace in, we had at least been saving up for the expense. We are so thankful that Bassett tech Killian R came out to check it for the winter and discovered major problems before the really cold weather set in! Killian treated us (and our home) well and made sure we knew all the options that were available. We chose a new unit and it was installed just one day later. We are pleased to have Killian on our household maintenance team. Thank you!

Review 73 (2023-12-27 - Rating: 5)
Basset was very responsive and quick to schedule an appointment. My tech, Jeff, was on time and quickly resolved my HVAC issue. I’ll be using them again for future projects

Review 74 (2024-08-07 - Rating: 5)
Great guy, knew his stuff and got everything fixed! Highly recommend

Review 75 (2023-07-27 - Rating: 5)
I had the pleasure of having Lucas as my tech for the drain cleaning I needed. I have orange burg pipe on the inside of my house that has been eroded through time and he was very careful with my drains. He examined them got me clean enough to run water and get flow. Gave me a quote to fix the inside of the house. I was happy using Bassett. Thanks bassett

Review 76 (2024-05-03 - Rating: 5)
Killian Reynolds performed our semi annual pm today. This was the most thorough service done in a long time. Polite and efficient. Made a trip back to shop for the correct filter. We want Killian to always be our service tech.

Review 77 (2023-07-05 - Rating: 5)
Our thermostat went black and I could not get any information from it. While our appointment was scheduled for between 6:00 -- 8:00 pm, the service tech did not actually show up until 10:30 pm. But Killian Reynolds did show up to fix our problem instead of putting us off until the next day. And he was very polite and professional and took the time to answer all of our questions. It was wonderful to have the A/C back!

Review 78 (2024-06-22 - Rating: 4)
For the most part have been a great company. Have not like the way they recently cancelled appointments on us.

Review 79 (2023-10-03 - Rating: 5)
Same day service! Professional staff member took the call. Allen Abbot was my technician, he assessed and explained the situation. Allen was very polite and knowledgeable. I will use Bassett moving forward for all of my Electrical needs.

Review 80 (2023-08-14 - Rating: 5)
Was here a little earlier than expected. Was able to diagnose and do repair quickly. Gave us an estimate on whole house surge protection. Very professional, explained things thoroughly. I will go with Bassett again should the need arise.

Review 81 (2024-04-12 - Rating: 5)
I am very happy with Bassett‘s service. Lucas seems very knowledgeable and gave suggestions that saved us a lot of money. We will call on them for future service!

Review 82 (2023-07-31 - Rating: 5)
My wife and I were very pleased with the entire experience of our purchasing a Generac whole house generator. The team arrived on time and had the unit installed within the day. A return visit the next day was required to complete the installation and wireless setup. Through it all we were kept informed of what was happening with the Installition. The technicians were courteous and very professional. We would recommend Dowdy a Basset company, for all of your generator needs.

Review 83 (2023-07-26 - Rating: 5)
Matthew hung my ceiling in about an hour and did an excellent job! Very happy with his work!

Review 84 (2024-06-05 - Rating: 5)
Josiah was very personable and professional. He did a complete check of all the plumbing in my house & crawl space. I was very pleased with the work & will recommend to others.

Review 85 (2023-09-24 - Rating: 5)
10/10 would highly recommend! The best service, highest quality equipment, and nicest employees in the business! Thank you to Bryan, Theo, and the rest of the install team for taking care of us from start to finish in less than 3 days! 🙌🏻

Review 86 (2024-08-25 - Rating: 5)
They were quick to respond to my service call, professional and very personable.

Review 87 (2024-06-08 - Rating: 5)
Chris Springer did a great job. Very personable .He answered all my questions and explained what he did and why he did it.

Review 88 (2023-08-08 - Rating: 5)
Jose did a great job and did everything I requested of him. He was able to confirm what I thought happened and gave me recommendations to help prevent things in the future. He was very helpful!

Review 89 (2020-10-02 - Rating: 5)
Everyone was amazing! They worked with us to reschedule and were able to adjust to our needs. The estimate and final cost matched which gave me trust in this companys consistency and fairness. All the techs were professional and communicated every step of the way. They were honest and upfront. They took time to educate me on upkeep and maintenance. Thank you Jones Home Services!

Review 90 (2025-01-03 - Rating: 5)
David was very professional, an answer all my questions

Review 91 (2024-04-26 - Rating: 5)
Lucas was great. Very knowledgeable. Was able to immediately diagnose the issue. Provided multiple quotes and multiple options.

Review 92 (2023-11-08 - Rating: 5)
From the time Mr. Thomas Finnerty stepped out of his truck, I knew my husband and I would receive excellent service. He introduced himself and service with confidence. He listened to our concerns while patiently educating us on how the breakdown of our water heater occurred and preventing future occurances.What Ive learned in my profession is that things, items, and equipment will breakdown its how you communicate this effectively to the customer while allowing them the ability to gain trust in your business. Thanks again from your new water heater/softener customer 😀

Review 93 (2023-09-22 - Rating: 5)
Michael from Basset Services recently came to my house to give an estimate on a whole house generator. He arrived on time and, explained the options, and answered all my questions. He did and excellent job reviewing the specific needs for my house in recommending a specific generator

Review 94 (2023-11-07 - Rating: 5)
Jeff Smilko is the best HVAC technician I have had the good fortune to know. His knowledge, thoroughness, along with his friendliness and great personality make him one of Bassett’s best assets. I will recommend him to all my friends and family!

Review 95 (2023-08-30 - Rating: 5)
I can’t explain in words how much I appreciate Killian and Bassett Services. Killian was so nice, professional, and explained exactly what I needed for my AC unit. I will never use another company- Bassett customer for life!

Review 96 (2024-11-22 - Rating: 5)
Dylan was awesome! I would have him back to my home anytime I needed electrical services. He will be the reason I use Bassett again.

Review 97 (2023-09-26 - Rating: 5)
Thank you Matthew Phillips and the Bassett team for getting my lights working so quickly. Very professional service. So happy you were able to fix it same day.

Review 98 (2023-08-16 - Rating: 5)
Lucas is wonderful! This company checks all the boxes for all of my HVAC, plumbing and electrical needs. Lucas took the time to explain everything and was very kind and professional. Awesome job!

Review 99 (2024-01-15 - Rating: 5)
I was very satisfied with the fast response, business professionalism, and electrical repair service provided by Bassett. The repair work was fast, efficient, and the cost was reasonable. Highly recommend them.

Review 100 (2024-07-28 - Rating: 5)
Jeff McLary was an ideal salesman good price for a great product.

Review 101 (2023-09-22 - Rating: 5)
Bud came out to quote a whole house generator for us. He is friendly and professional and very prepared with answers to our questions and concerns.We went with his quote and look forward to our installation experience. Will update when completed.

Review 102 (2023-07-30 - Rating: 5)
Lucas was polite, caring, explained things very well, gave us several options, answered all of our questions & we felt very comfortable with him!! Couldn’t have asked for better service! Lucas was a A+

Review 103 (2024-11-28 - Rating: 5)
Edger was very nice and a very good tech! Bassett seems like a great company and will be using them again!

Review 104 (2024-08-12 - Rating: 5)
Jeff was quick and thorough! I am pleased with the results.

Review 105 (2023-07-29 - Rating: 5)
It was my first contact with Bassett. The tech did a great job. Checked out the whole house for any plumbing issues and drained my hot water heater. Very satisfied.

Review 106 (2023-11-08 - Rating: 5)
Mathew R was outstanding! He was prepared, knowledgeable, efficient, and congenial! I couldn’t have ask for more. I will request him if and when I need electrical service. Thank you Mathew!!

Review 107 (2024-10-08 - Rating: 5)
Very thorough and same day. Got right to the issue.

Review 108 (2023-10-02 - Rating: 5)
Killian is a good technician. He showed up on time, did the work professionally, kept me informed on what he was doing and explained what the status was on my furnace. Very fruendly.

Review 109 (2023-07-30 - Rating: 4)
We had our kitchen renewed in March 2023 except for the garbage disposal. On 7/26 we noticed a leak. Luckily I had purchased Weathertech undersink mats so there was no damage to cabinet floor. I called Bassett the next day and Carl came out the next day. He was able to replace the disposal onnthe spot. It was less than one hour. The only issue is the final cost. Even though there is a 1 year appliance and labor warranty and a 3 year manufacturer warranty on the disposal it doesnt include labor. It cost $619 which I feel is at least $200 more than it should have been especially considering we have been HVAC customers for the last 10 years.

Review 110 (2023-10-17 - Rating: 5)
Friendly, knowledgeable service technician promptly diagnosed the problem, expertly repaired fitting and tightened gas line. Tested system. All good. Confirmed no charge for call. Very satisfied.

Review 111 (2023-09-29 - Rating: 5)
Killian came out to service our geothermal unit. He was professional, respectful and very knowledgeable which was helpful. We are very pleased with the service we received.

Review 112 (2024-11-26 - Rating: 5)
Jeff Smilko did a outstanding service on my HVAC. Would like Jeff to do all my future HVAC service request.

Review 113 (2024-02-21 - Rating: 5)
Jordan did an outstanding and thorough job of estimating our ev install project, providing me a detailed quote on the spot.

Review 114 (2024-08-28 - Rating: 5)
Very knowledge, friendly, and patient to answer all the questions we had.

Review 115 (2024-04-08 - Rating: 5)
Very Professional knowledgeable and pointed out some things that might need fixed in the future plus worked during the eclipse would highly recommend this company

Review 116 (2024-10-01 - Rating: 5)
Excellent customer service...Ken was knowledable and helpful.

Review 117 (2023-08-16 - Rating: 5)
Bassett is amazing company! expert techs and very reasonable. customer service gals are so friendly and responsive! kelsy , Brenna etc. great company! and Im very picky

Review 118 (2023-09-22 - Rating: 5)
We have been very happy with our furnace install, and Christian did an excellent job inspecting our house for electrical issues. We uncovered some unknown issues and have a plan to make some electrical upgrades down the road.

Review 119 (2023-07-20 - Rating: 5)
Thomas was very professional and very thorough. He did an excellent inspection and a terrific job explaining his findings. He appears completely trustworthy.

Review 120 (2023-11-17 - Rating: 5)
Tony was A-1. Thorough and explained everything that was being done in a clear and professional way. Prompt & positive. Great service from your company.

Review 121 (2024-04-11 - Rating: 5)
Matthew was on time and did a great job. Cleaned up afterwards. We’ll have him back on future electrical projects.

Review 122 (2023-06-13 - Rating: 4)
Service Guy was prompt and courteous. Explained my service in detail. A few missed opportunities.Should have turned off my backyard water faucet, turned off lights in basement, closed my basement door (fully open) leading to house, returned my water hose from the backyard back to front yard.

Review 123 (2024-07-18 - Rating: 5)
Knowledgeable Field Services rep who went through the scope of work quickly to quote and complete work

Review 124 (2019-01-30 - Rating: 5)
My neighbor recommended this company and I am thankful that he did. I called Jones Home Services to get an estimate for a new furnace and HVAC. Seth arrived at my home the next day and was able to provide me with 3 separate detailed proposals that same day. The proposals showed exactly how much each option would cost with an explanation detailing the pros and cons of each one. All taxes and anything else that could be added on were included in the estimates so there were no surprises. The installation went flawless and the technicians treated my home as if it was their own. This is a family owned and operated company and I highly recommend this company.

Review 125 (2024-11-18 - Rating: 5)
In and out. Communicative. Super easy. Much appreciated.

Review 126 (2019-11-02 - Rating: 5)
Nick was who came out and did work with my HVAC system. He was absolutely wonderful. His was personable, professional, and very knowledgeable. He was considerate and wore boot covers when coming to my home. He was not only punctual but even a few minutes early. I was very impressed and would highly recommend this company!

Review 127 (2024-05-10 - Rating: 5)
Nick did a good job… thoroughly explained what he was checking and why, what to consider in years to come.

Review 128 (2023-07-09 - Rating: 5)
Robert Smith came out to troubleshoot an error code on my generator. He immediately knew what the problem was, fixed it in record time, and was more than reasonable on the charge. Highly recommend.

Review 129 (2023-08-16 - Rating: 5)
Christian did a great job with no complaints even though the working conditions were pretty terrible. He had to fix a wire in the very short crawl space. Good job

Review 130 (2016-06-09 - Rating: 5)
I must admit this company has very good ethics on installation and cleaning up after themselves. The service was excellent and I would use this service again and highly recommend them to everyone I know. They really had their work cut out for them on an all day job and they stayed until it was done. I cannot say enough about this service accept, many thanks and keep up the good work. I have never been so pleased with a job well done and great customer service. Two thumbs up.

Review 131 (2024-09-03 - Rating: 5)
Gordon did great. He was very polite and respectful. He was very informative on his information. And he is returning tomorrow to install the softener.

Review 132 (2024-09-15 - Rating: 5)
Happy with my experience with Bassett and Dylon D.

Review 133 (2023-10-17 - Rating: 5)
Very knowledgeable explained everything in detail so that I could understand what he was describing very polite and professional. New heating and AC installation job very well done.

Review 134 (2023-05-29 - Rating: 5)
Thomas Finnerty came out to fix plumbing. He is brilliant, customer focused, and friendly. I highly recommend him.I will be a repeat customer due to his help.

Review 135 (2024-08-29 - Rating: 5)
Joshua was fabulous and patient and very professional.

Review 136 (2024-07-05 - Rating: 5)
Prompt, courteous and reliable AC check up. Happy with the service!

Review 137 (2023-11-29 - Rating: 5)
Russ took good care of our cold house issue. Showed up early, fixed the problem and trained us in the workings of our unit.

Review 138 (2023-11-07 - Rating: 5)
Excellent customer service from technician Lucas and manager Lange. Both went above and beyond to provide best service possible. Would definitely recommend them to all who need heating services .

Review 139 (2024-06-13 - Rating: 5)
Great service !! Really helpful. Loves to help you out so you don’t break the bank.

Review 140 (2024-07-16 - Rating: 5)
He was absolutely amazing. I highly recommend

Review 141 (2024-10-23 - Rating: 5)
Robert was awesome! Happy to use his services again.

Review 142 (2023-10-03 - Rating: 5)
Our electrician Matthew was great. And he didn’t laugh at us when he discovered our problem was a forgotten wall switch that had been turned off.

Review 143 (2023-12-19 - Rating: 5)
Technician Shelby was professional and personable. He fixed the short circuit problem with our basement lights, which required a fair amount of detective work, given the age of our home and series of basement remodels.

Review 144 (2024-05-28 - Rating: 5)
Checked AC and furnace both need replaced he was on get new one as quick as possible. Going to get new system Monday

Review 145 (2023-06-05 - Rating: 5)
Lucas with Bassett was friendly, courteous, and professional. I have no complaints, and I plan to continue using them for my maintenance and repair needs.

Review 146 (2024-08-16 - Rating: 5)
Dylon did an amazing job! He was very quick and did clean, professional work. Will be using this company again when the time comes!

Review 147 (2016-12-20 - Rating: 5)
We have used this company for a number of years. It is well run! Any furnace or AC issues have always been addressed quickly. Caleb Otto is great to work with - knowledgeable, friendly and efficient.

Review 148 (2024-03-31 - Rating: 5)
Steven at Bassett came out right away to help when our water quit working. They were great to work with!

Review 149 (2023-08-10 - Rating: 5)
Joshua was right on time, very professional, and explained the issue clearly. Ive never called an electrician before because this is my first house but if I ever need to again, itll be Bassett.

Review 150 (2016-04-08 - Rating: 5)
Chad came out to our home several times to repair work done by another company. He never failed to leave everything clean and in great shape.Chad also replaced four octagon windows in the front and back of our home and left them looking better than when the house was first built thirty three years ago.Our intent is to have Jones Home Services do other jobs on our farm in the near future.We are so glad we found out about this company.

Review 151 (2016-05-03 - Rating: 5)
Caleb Otto installed my new HVAC system for Jones Home Services. I was told a technician would arrive by 9am and Caleb was about 10 minutes early. Caleb was very professional and did an excellent job installing the new equipment. The appearance of the installation was very neat and he cleaned up afterwards so the closet was cleaner than it was when he arrived. He explained the operation of the new thermostat, how to install the filter and the overall operation of the equipment. I was very pleased with the overall experience and would highly recommend Jones Home Services and Caleb as a technician.

Review 152 (2024-12-25 - Rating: 5)
On time, nice and polite and very efficient

Review 153 (2024-06-14 - Rating: 5)
Quick response and great electrician that caught a problem our house inspector didnt

Review 154 (2023-08-03 - Rating: 5)
Always satisfied with Bassett Service tech. Recent tech C.J. did an exceptional job performing 6 month Maint. Recommend Bassett for HVAC performance.

Review 155 (2024-09-27 - Rating: 5)
Matt was very courteous and address all of our issues.

Review 156 (2023-10-07 - Rating: 5)
I received a couple estimates and the Electrician was very thorough and educated. I really appreciated how he educated me on things I was unaware of. Thank you.

Review 157 (2024-01-31 - Rating: 5)
Joshua was very polite and very helpful on telling us the problem an helping us understand what was wrong plus I wouldnt have any problem recommending your company to anyone else

Review 158 (2023-10-20 - Rating: 5)
Lucas was great! I appreciated his insights and tips, as well as professionalism. Thanks, Lucas, for taking the call.

Review 159 (2023-10-18 - Rating: 5)
Took care of our toilet problem by replacing two of them. Kept returning until they both were good. Well done

Review 160 (2024-03-11 - Rating: 5)
Fixed our toilet in 10 minutes, Lucas the tech was very knowledgeable and nice.

Review 161 (2023-07-25 - Rating: 5)
Tech did a great job, even with my crazy dogs barking....he was courteous, friendly and explained everything to me. I always use Bassett!!! 🙂

Review 162 (2024-07-24 - Rating: 5)
Had an issue with a toilet that periodically clogged or very slow flushing. Our technician, Steve, was very thorough and professional. Awesome job!

Review 163 (2024-12-12 - Rating: 5)
Everyone I spoke with and worked in our home was super professional and kind!

Review 164 (2023-11-21 - Rating: 5)
What great service. I had no pressure on my Hot water side call Bassett within two hours they arrived found the problem and had it fixed.

Review 165 (2024-04-23 - Rating: 5)
Bradley did a grwat job at a reasonable price. Highly recommend!!

Review 166 (2023-11-28 - Rating: 5)
Killian was very knowledgeable and explained the diagnosis and repair.He was very professional. Thank you.

Review 167 (2024-08-28 - Rating: 5)
Great service, very fast response!

Review 168 (2024-06-06 - Rating: 5)
My tech Russ was great. Very polite & professional

Review 169 (2024-09-05 - Rating: 5)
Very professional and informative! Very nice person!

Review 170 (2016-03-17 - Rating: 5)
Nick, Chad and Adam from Jones Home Services did a wonderful job on my bedroom remodel! They were wonderful to work with, always on time and cleaned up everyday.

Review 171 (2023-07-13 - Rating: 5)
Warren was spot on, quick and effective. Got it all rectified this visit.Very friendly, very respectful, thanks for everything, Warren :-)

Review 172 (2019-05-21 - Rating: 5)
A must use company! Jones Home Services is the greatest! I have used them for years and they have never disappointed. Use them for sure. Honest. Reliable. Humble. Timely. Helpful.

Review 173 (2023-09-18 - Rating: 5)
Super nice guy. Came less than 1 hour after I made my 1st call to them. Very helpful ands informative. Thanks

Review 174 (2024-10-01 - Rating: 5)
Robert was very knowledgeable and helpful explaining the trouble shooting of the electrical issue Im having in my home!!

Review 175 (2024-11-27 - Rating: 5)
Brad was great and efficient.

Review 176 (2023-08-21 - Rating: 5)
Highly recommend them. I have used them twice and was extremely pleased with the prompt courteous service. I will use them every time

Review 177 (2024-11-12 - Rating: 5)
Very thorough kind and on time

Review 178 (2024-11-06 - Rating: 5)
They did a good job

Review 179 (2024-06-26 - Rating: 5)
Luke was awesome! He’s extremely knowledgeable in what he does. Will be recommending your business to everyone!

Review 180 (2023-07-18 - Rating: 5)
Carl was personable, explained in layman terms what needed to be done and provided answers to all my questions.

Review 181 (2023-07-02 - Rating: 5)
The technician was very friendly, professional, knowledgeable and on time. Thank you Warren for doing a great job!

Review 182 (2023-09-20 - Rating: 5)
Excellent job completed by E.Allen Abbott! He is professional, quick and respectful! Thank you!

Review 183 (2024-08-31 - Rating: 5)
He treated me like family.

Review 184 (2023-05-24 - Rating: 5)
Jeff was awesome! He showed me what I was doing wrong! Very nice! Thank you

Review 185 (2023-08-21 - Rating: 5)
Your tech was very professional and nice he checked everything out but your price was a little more than I could afford

Review 186 (2019-06-25 - Rating: 5)
The BEST! They are extremely reasonable, trustworthy and try to repair before replace. Such nice service people too, I would leave a 10 star review if I could!

Review 187 (2021-05-13 - Rating: 5)
The technicians were on time professional and courteous. They took their time to answer my questions and fully explain the operations. Also left the area cleaner than they found it. I was very satisfied.