HWS, Inc. - Mitsubishi Heat Pumps, HVAC, Electrical, Plumbing

Located in Kingston, New York

Address: 2 Pearl St Suite #1, Kingston, NY 12401, United States

Phone: +1 845-331-8948

Rating: 5

Services

Identifies as veteran-owned
Small Business
Online estimates
On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-17 - Rating: 5)
Communication leading up to installation day was good. An army of installers showed up on the day of the install. They were very organized. Removed my oil burner and tanks, installed new air handlers and air sourced heat pumps in one day. It was impressive. AC and heat are working well. Very pleased.

Review 2 (2024-08-06 - Rating: 5)
Vinny and his crew arrived on time and I also received a text confirming they were on their way. I managed a service company for 36 years and can say without hesitation HWS provides outstanding customer service. Neat clean and professional. Thanks Marc Buck

Review 3 (2024-11-15 - Rating: 5)
This team has their act together. From the first contact I was given great feedback and followup. They showed up on time after setting my initial appointment a week after I called. They showed interest, did a thorough site visit, sized the Mitsubishi system most efficient for my spaces and gave me a very competitive bid. Another selling point is they recoup the rebate and I dont have to wait for it, they deducted it off my bill.The install a month later went without a hitch. Im super pleased with the whole experience and am happy to give them the highest rating (I did my homework and got three other competitive bids).

Review 4 (2025-01-03 - Rating: 5)
Hot Water Solutions crew arrived at 8 am as promised and installed two lovely, quiet, clean heat pumps, Polite, knowledgeable and focused, they had the job done (including removal of the decrepit gas furnace) by around 2 pm, answered all of our questions, and left us very happy and comfortable. Nice people who do great work.

Review 5 (2024-12-06 - Rating: 5)
The team at HWS was awesome. Very professional, did great work, the system is working incredibly and our house is actually warm for the first time since we bought it. Vinnie, Matt (owner), and Matt who ran the installation crew at our house were all so helpful and patient as I had a lot of questions. Thank you!

Review 6 (2024-10-16 - Rating: 5)
The two gentlemen that installed my units were very professional and walked me thru and explained how to use the new unit. They made sure the area was cleaned up before they left. HWS did all the paperwork to get me a rebate from Central Hudson, which was $1400. Im posting a picture of the beautiful work they did.

Review 7 (2024-10-31 - Rating: 5)
Matt has been great to work with, very attentive. Yesterday, they took out my oil burner and oil tank and put in heat pumps. The crew was fantastic. Polite, accommodating, they worked efficiently and quickly. They showed up on time. It was a great experience. I would recommend HWS very highly.HWS had one prat of my heating system that had to be completed after the initial install due to needing a part. They came on time, got the job done, and Jeremy was terrific.Matts employees are all professional, polite, helpful, and thorough in their work. He also sends an electrician when you need electric, a plumber when you have plumbing work, etc. In other words, you get someone who knows what they are doing. You can have confidence in their work.

Review 8 (2024-11-19 - Rating: 5)
Jeremy is personable, respectful and kind. He answered all of our questions clearly and completely. The EV outlet was put in quickly and expertly, and With care about drilling the brackets into the outside brick. 100% pleased. Terrific employee.

Review 9 (2024-03-13 - Rating: 5)
After doing extensive research and interviews with various HVAC firms, we chose Hot Water Solutions for our Mitsubishi Heat/Cool mini split system. From initial evaluation to final installation, Matt and his crew were top notch. We had 4 units, of varying BTUs, installed in 4 hours! The team is extremely knowledgeable and efficient, stopping to answer any questions we had along the way, as well as an in-depth tutorial once the units were up and running. Their pricing is very fair and the quality of their work, inside and out, is very neat and professional. Couldn’t ask for a better experience…highly recommend!

Review 10 (2024-11-11 - Rating: 5)
As a local property manager in the area - I have had the pleasure of working with Matt and his team on several occasions over the years. They are consistently responsive, honest and completely reliable. Without a doubt, they are my #1 go to for all of mine and my clients HVAC and electrical/plumbing needs. Thank you guys for all you do!

Review 11 (2025-01-06 - Rating: 5)
Our water heater needed maintenance, and a new element, and Nick did a great job, and was thorough when explaining everything he was doing. Highly recommend HWS.

Review 12 (2024-09-20 - Rating: 5)
Great experience with HWS. We had a generator, an electric upgrade, and a heat pump installed. The crews were terrific and very friendly. The work was fast, neat and efficient, and the communication was clear and concise. Did we mention the crews were terrific? We would recommend them anytime. Thank you!!

Review 13 (2024-03-11 - Rating: 5)
Great company!!!! They came and installed Mitsubishi Mini Splits, and were in and out in less then 4 hours. They did EXCELLENT WORK, CLEAN WORK and the employees were PROFESSIONAL AND RESPECTFUL!!!!! First time using this company and I would recommend this company to everyone!!!!!!

Review 14 (2024-08-13 - Rating: 5)
Both the technician and field superior came to the house to assess the problem and give us an estimate. Both individuals were extremely knowledgeable and were able to diagnose the problem and give me an estimate on the spot. They also informed me they could correct the problem while they were there. Within a half hour our problem was repaired, I paid our bill happily, and thanked them three or four times before they left. I highly recommend HWS to anyone with a plumbing problem!

Review 15 (2024-08-21 - Rating: 5)
We recently had HWS install a new Mitsubishi heat pump system in our home, and we couldnt be more pleased with the results! From start to finish, the team was professional, knowledgeable, and dedicated to ensuring we had the best possible experience.The installation process was smooth, and the team took great care to ensure everything was done to the highest standard. They were punctual, worked efficiently, and left the area clean and tidy. The new heat pump system works flawlessly, providing consistent comfort throughout our home. Its also incredibly energy-efficient, which were thrilled about.We highly recommend HWS, Inc. Their expertise and commitment to customer satisfaction are truly outstanding.

Review 16 (2024-09-19 - Rating: 5)
We had Nick work on our hot water heater. He was quick, professional and extremely pleasant. Matt made sure scheduling was easy and everyone weve talked with has been really nice and helpful. Would highly recommend HWS.

Review 17 (2024-10-31 - Rating: 5)
This company is efficient and professional from start to finish. Removed oil tank and furnace installed a new efficient hot water system and 2 split heat units in 4 hours. Not even a speck of dust left behind. I would give 10 stars if I could!

Review 18 (2024-10-24 - Rating: 5)
The HWS team did a great and professional installation of the heat pump. They were helpful with finding solutions to my problems and were very responsive. Highly recommend them.

Review 19 (2024-11-21 - Rating: 5)
The service and team were excellent. The install was simple, quick and easy Matt the owner is amazing. Responds so quickly to any questions and concerns. I highly recommend HWS

Review 20 (2024-07-17 - Rating: 5)
I had a great experience with HWS, when they serviced my mini split heat pumps. They fit me in right away on their schedule. The technician, Junior, even called us to make sure it was okay for him to show up early. Junior was very kind, professional, and pleasant to deal with. He identified the problem right away and gave us tips and pointers on how to maintain and clean the units. The price was reasonable, and the quality of service was exceptional. We are very grateful for HWS, Inc. and highly recommend them to everyone in the area.

Review 21 (2024-11-25 - Rating: 5)
All very professional and Matt LeFevre moved fast for me to put in 2 heat pumps, and a new hybrid HW heater, quickly before cold weather hit. Very nice and organized team doing the work like an army with a clear mission. Taking care of state rebates also nicely and easily handled. Strongly recommend! Came back quickly when one small Wi-Fi snafu to units transpired on a router change.

Review 22 (2024-10-07 - Rating: 5)
The crew from HWS was …On time !Courteous!Very professional!The whole process of getting our home converted to mini splits was easy , smooth and trouble free .I would recommend this company to everyone!

Review 23 (2024-09-11 - Rating: 5)
Matt from Hot Water Solutions was professional, respectful, courteous, knowledgeable and eager to educate. He took time to diagnose and remediate the problem. Once my issue was fixed repaired he remained and re-assessed to ensure it was rectified before he left. Great service person. Great customer service.

Review 24 (2024-07-12 - Rating: 5)
Great experience with HWS! Installation of a mini-split heat pump and and upgraded service to shed. Estimate was very reasonable, a date was set, and the crew was here on time and ready to go! The quality of work is careful and neat, and they even installed a couple of extra outlets while they were tackling the bigger stuff. Fast, efficient service, no nonsense. Really, above and beyond. Highly recommended!

Review 25 (2024-10-29 - Rating: 5)
They want to come and fix your problem fast! My technician came with the Midas touch and got the furnace up and running with a tap. So furnace been running fine and will leave well enough alone to part starts becoming an issue, then will have them replace the part. Wishing HWS a great Halloween and a fantastic fall!Kingston ny

Review 26 (2024-11-19 - Rating: 5)
Matt is amazing, and his guys are professional, fast and good at what they do. He installed minisplits for me, helped with the rebates, was flexible and offered a payment plan.

Review 27 (2024-07-19 - Rating: 5)
HWS is great. From the technicians to the owner; everyone I dealt with was professional , personable, patient, and easy to work with.I was a little behind in prepping the installation area for them (on a new construction), but their technician Junior, easily and quickly adapted to accommodate the time I needed, without losing much time himself - Junior was great and made sure I had everything I needed.Everything felt like a win win, all around.

Review 28 (2024-10-19 - Rating: 5)
HWS service was excellent. The heat pump on our 4-year old hybrid water heater failed. HWS quickly secured a new unit from the manufacturer and replaced it under the original 10 year warrantee. Nick Saveskie, who installed it, was efficient, friendly and did a fine job.

Review 29 (2024-09-18 - Rating: 5)
We had two bathroom faucets replaced. Nick the HWS representative was knowledgeable, prompt and neat. HWS service is outstanding. I noticed the leak on Sunday afternoon, called office to leave a message and while leaving a messageI was being texted by the owner Matt. This is now the second time I have used HWS and can honestly say if you need HVAC or plumbing work they are the best!

Review 30 (2025-01-08 - Rating: 5)
The gentleman who came to my house to install my Mitsubishi heating system or professional kind and worked quickly. I cannot say enough about the installers for this business

Review 31 (2024-12-17 - Rating: 5)
HWS...very efficient and careful work. Have really been impressed by the professionalism and attention to detail each member of their crew brings to the work site.

Review 32 (2023-12-27 - Rating: 5)
The workers from hot water solutions were totally professional, super clean, extra friendly, and very fast. They take pride in their work and it shows everything was done top-notch I’m very satisfied. This is the second job we had them do for us. The first was next-door at my brothers house, where they repaired his air-conditioning system that three other contractors failed to do. It was at that point I knew these were going to be the folks that worked on our hvac systems.

Review 33 (2024-08-13 - Rating: 5)
Needed a hot water tank replacement for a condo rental and called Hot Water Solutions. I talked to Miquel and Matt who got the information needed to schedule a convenient appointment to get the job done. Shout out to Nick and Christian who installed the new heater without any trouble. Thank you!

Review 34 (2024-10-11 - Rating: 5)
I had to defer installation a few time- Matt understood and was accommodating. Installers came in time. Took their time, explained everything, were polite and considerate. Couldn’t ask for more.I recently had an issue with one of the units. Matt was able to get someone over within 2 days and the problem was addressed and fixed. Excellent service!

Review 35 (2024-07-18 - Rating: 5)
A family member who was happy with HWS referred me. They installed three Mitsubishi minisplits in my house. From beginning to end I was extremely happy with the service. They arrived on time, installed the units, trained me in their use, and cleaned up like they weren’t even there! Definitely will recommend them and use them for other HVAC / electrical projects in the future!

Review 36 (2024-07-24 - Rating: 5)
We’ve worked with HWS previously on prior projects and they have always been extremely professional, responsive, and reliable. Their work is exemplary and their staff, a pleasure to work with. Highly recommend!

Review 37 (2024-12-11 - Rating: 5)
Matt was very gracious and professional. Took care of everything. Gave me a quick tutorial. Couldn’t ask for more!

Review 38 (2024-08-20 - Rating: 5)
My recent purchase of a mitsubishi mini split heat pump has been a perfect fit for an upstairs bedroom. The entire staff at HWS was professional, courteous and efficient. More importantly, having the owner come to my residence and participate directly in the transaction is beyond what is expected with todays high pressure large companies. My thanks to all at Hot Water Solutions.

Review 39 (2024-09-01 - Rating: 5)
The service, equality of work, and pricing was above 5 stars. I am so happy I selected HWS to put in my HAVC system. Believe me I did a lot of shopping around and I am sure I selected the right company.

Review 40 (2024-07-24 - Rating: 5)
HWS team was in and out within 3 hours to decommission an oil tank, and pull an ancient furnace + ducts out of the basement. Their team was efficient, informative, and friendly. They left the place spotless and ready for the next contractors. Thanks, HWS!

Review 41 (2024-12-18 - Rating: 5)
I couldn’t be happier with the service from HWS and Matt. His team is professional, efficient, and knowledgeable. They immediately diagnosed and fixed my electrical issue with precision. I appreciate how quick Matt always reply’s. I highly recommend HWS to anyone looking for reliable and top notch service.

Review 42 (2024-10-17 - Rating: 5)
Nick was great - Very professional, knowledgeable, and efficient. Explained what he was going to do and reviewed the finished job with me.

Review 43 (2024-01-26 - Rating: 5)
Timely response to first call. Matt was very helpful and explained exactly what I really needed to have done which was much less than I had been told by another contractor. They were able to get me scheduled quickly and although they were going to be a little late they kept me updated about their arrival time. The work was done quickly and well and the crew was very friendly and helpful. They even did a little extra work to make sure the one problem wouldn’t be repeated. A pleasure to work with and they saved me a LOT of money. Thank you so much.

Review 44 (2024-11-20 - Rating: 5)
They have done quite a bit of work for me, and they have come in and taken care of everything. The guys are knowledgeable and get the job done! I would recommend them to anyone who needs these types of services.

Review 45 (2024-06-06 - Rating: 5)
I very much appreciated HWS’s prompt attention to my air conditioning issues and their ability to send out a technician within the week. The technician, Junior, was very knowledgeable and thorough, and he made sure to explain the issues with my unit and current setup, as well as problem-solve with me within my budget. It is always very much appreciated when an expert in their field spends time with you and makes sure you don’t feel like you’re being taken advantage of. I would highly recommend HWS and especially Junior to anyone with A/C problems, this summer and beyond!

Review 46 (2024-06-09 - Rating: 5)
We have worked with Matt and his team from HWS for 3 years on a number of different projects. His crews have been the same guys for this time and I have gotten to know them. A lot of them go way back. I have contracted all services they offer including Plumbing, Electrical, and HVAC. They all work well together and get the job done, call for inspection in a timely manner so other trades can begin their work. It has been nice to make one call and three trades show up. They have handled renovations and new construction for us. I recommend them and am happy to be a reference if need be. One parting thought. The crews will always have questions and you want to be there to answer them so your job will run efficiently.Jesse HalliburtonWoodstock Way Hotel

Review 47 (2024-12-08 - Rating: 5)
Zack & kai cane over to reset the temperature system so that it can be changed using my phone. They were, on-time, polite, tidy, patient and fixed the issue.

Review 48 (2024-06-08 - Rating: 5)
Our 2-story year-round home at the edge of the Catskill Forest had an oil-fired boiler that circulated hot water to radiators through aging copper pipes. In recent years, the pipes had begun to spring leaks. This winter, we twice had leaks from the pipe running through the soffit directly over our bed – rude awakenings, to say the least.We read up on heat-pump technology, and heard proposals from 3 different providers of heat-pump systems. The last one we interviewed (HWS, Hot Water Solutions, based in Kingston, New York) inspired, by far, the most confidence. HWS sent Sal and Vinnie, two very experienced professionals. They were low-key, but very responsive to all our questions, and they seemed to work very well together, which we also took to be a good sign.Later that same day, Sal sent us an estimate, with each component of the proposed system and the rebates itemized – we could see clearly what we would be paying for. This transparency was missing in the only other estimate we received (and the other provider we interviewed had not gotten back to us). At that point, we decided to go with HWS.We still had a lot of questions. Vinnie and Sal answered all our calls promptly. (We never met Matt, the boss, in person, but in cases where his input was required, he also responded promptly.) During the walk-through (where we decided where each of the indoor and outdoor units would go and asked more questions) they were a pleasure to work with.Installation was scheduled to take 2 days, but HWS actually took less than 8 hours to remove the old oil-fired boiler, drain all the pipes, install 4 outside heat pumps, 6 inside units (one for each room) and a hybrid 60-gallon hot water heater. Vinnie and his diverse crew (plumbers, electricians, installers, and Mitsubishi technicians) worked with the same low-stress competence, professionalism, efficiency, and courtesy that we had come to expect.In hiring HWS, we were looking primarily for a reliable, high quality heat pump heating and air conditioning system and peace of mind. However, their price actually came in a couple of thousand dollars lower than our other written estimate.

Review 49 (2024-04-09 - Rating: 5)
I have a very old house and was nervous about switching from oil to modern heat pumps, but I found Matt and his team to provide *STERLING, ABOVE AND BEYOND* service. During installation I was home with 2 little kids and HWS made the process as painless and stress free as it could possibly be. We had a huge setback with flooding in our basement and some other plumbing issues too harrowing to recount - but HWS absolutely saved the day. The systems work wonderfully, installation was done swiftly and thoughtfully. The reps took time to explain everything. My kids were bummed when the job was done and the team had to leave. Look no further. This is the company you can trust with your home.

Review 50 (2024-08-08 - Rating: 5)
Hot Water Solutions has been great to work with. Competitve prices, great service, very responsive. Highly recommend!

Review 51 (2024-12-04 - Rating: 5)
Technician was friendly and knowledgeable. This was an emergency and they to fit me in today. I would highly recommend them.

Review 52 (2024-04-04 - Rating: 5)
Matt, Vinnie and team are consistently responsive and clearly very knowledgeable. They updated my house to a Mitsubishi heat pump system, and its made all the difference. A pleasure to work with such a professional and competent group.

Review 53 (2024-11-20 - Rating: 5)
Great service: clean accurate work: nice people and efficient. Easy to recommend.

Review 54 (2024-04-10 - Rating: 5)
Overall very happy with HWS. They were thorough and efficient in every aspect of the project from the beginning until the end. Communication and staff are 100%. I consulted with other competitors who lacked the understanding about engineering and what systems would work best for a vintage home. Look no further and trust that you will be in good hands with HWS.

Review 55 (2024-07-23 - Rating: 5)
Nick came and did a great job on a complex project that included a central boiler , a pool water circulator and pipes ; he also did a maintenance on our hot water heater. He was professional and respectful , highly recommend 10 out of 10 .

Review 56 (2023-11-14 - Rating: 5)
Jeremy was our technician. He was courteous and informative. This level of performance from a company in the current climate is unheard of. The installation of a back up generator + transfer switch was done promptly and professionally, and at a competitive price. HWS is the real deal!

Review 57 (2024-07-03 - Rating: 5)
On time, personable, and efficient. Not to mention that all the plans were explained well enough to make the decision that resolved the problem. Looking forward to further communications with HWS on possible system upgrades.Thank you!

Review 58 (2024-09-29 - Rating: 5)
Matt, Dillon and Kai installed a Sante Fe dehumidifier in the crawl space. And installed an outlet, light and switch in the crawl space as well. Fast, efficient, friendly, and everything up and running in a couple of hours! And the rooms are as clean as when they arrived.

Review 59 (2024-03-27 - Rating: 5)
Wow! Very happy & impressed with my unexpected hot water heater replacement! Unit was installed same day of urgent service request, it was a tight fit but Eric passed the camel thru the eye of the needle in what seemed record time of about an hour. Excellent professional service, and you get what you pay for. Thanks for restoring my faith in local HVAC contractors!

Review 60 (2023-10-17 - Rating: 5)
The process of getting a Mitsubishi 18K BTU mini-split went very smoothly and the price was reasonable.

Review 61 (2023-11-16 - Rating: 5)
The work was completed at the quoted rate and on time. Our entire house was converted to minisplits in a single day, as well as having our boiler and oil tank removed. The employees were professional and courteous, I had no worries about them working in my home. We had a small issue a few weeks after install and someone came the same day to fix the problem. The heat has been working great and we dont miss oil at all so far!

Review 62 (2024-02-12 - Rating: 5)
As someone who owns and manages several Short Term Rentals, I have dealt with a ton of HVAC companies over the years. When it came to our own home, we had a lot of things to consider. We received more than 4 quotes and it was an easy decision to use HWS. From start to finish they were friendly, professional, and more knowledgeable by FAR than any other company we met with. They really do go above and beyond. The entire team is a pleasure to work with! Dont hesitate, these are your guys.

Review 63 (2023-12-29 - Rating: 5)
Matt and the team at HWS were great - they put a plan in place and helped us add an entire mini split system and hot water heater to our 100 year old home. Highly recommend!

Review 64 (2024-06-21 - Rating: 5)
HWS, they were very professional and completed job in time. I am a happy customer. I recommend HWS for any electric, plumbing, HVC work. They are licensed professional.

Review 65 (2024-03-18 - Rating: 5)
Very professional company. Very responsive. Exterior units nicely situated. Terrific skilled team of installers. Only been a couple of weeks, but so far minisplits working great.

Review 66 (2024-10-09 - Rating: 5)
Hot Water Solutions installed a heat pump hot water tank our church in New Paltz. They were all professional in doing their job, courteous, knowledgeable, and very easy to work with. We would definitely use them again.

Review 67 (2024-05-28 - Rating: 5)
Matt was able to schedule me in quickly and Nock was here by 9:30 and within 5 minutes had the problem identified and quickly fixed it. He was also able to answer my questions on a couple future topics, I may need HWS for.

Review 68 (2024-07-15 - Rating: 5)
Great team. Worked hard to figure out a solution in our challenging old house, then installed it neatly and efficiently.

Review 69 (2024-09-06 - Rating: 5)
HWS replaced our old gas furnace with a new heat pump system. It was a huge job. They sent a large crew and it was done in few hours. Thanks!

Review 70 (2023-11-13 - Rating: 5)
Had 4 mini split systems installed by HWS. Dealing with Matt and the team was easy and stress free. They were very professional on the day of installation and their pricing vs others in the area are much more fair!

Review 71 (2024-04-18 - Rating: 5)
Ive had a wonderful experience with this company. The pricing is the most competitive after quoting 3 companies. The crew members are courteous and professional. I highly recommend!

Review 72 (2024-02-07 - Rating: 5)
Ive called HWS for two jobs now, and each time theyve been prompt, professional, and effective. Great communication from this company also helps to smooth out projects and keeps them from getting more complicated than they need to be - Ill definitely be using them again in the future.

Review 73 (2024-10-16 - Rating: 5)
Junior & Ky were wonderful! Friendly, knowledgeable and thorough.

Review 74 (2024-10-03 - Rating: 5)
These guys are ALWAYS the BEST. Always on time and always very professional. Matt and his team really are the best. Cant say it enough. They really are the best.

Review 75 (2024-03-29 - Rating: 5)
Amazing work and they think about the future also in making both of our lives easier. When issues occur they know exactly the best way to fix it with oversight if it occurs again- how to minimize. Great service and team

Review 76 (2023-04-10 - Rating: 5)
Matt and his team are some of the most professional people Ive had the pleasure of working with. They installed a new heat pump in our home, and got the job done quickly and efficiently. They were very good at explaining each step of the process to me, from generating a quote for the job, to setting up the date for work, to executing the job itself. Cant recommend them enough.

Review 77 (2023-07-07 - Rating: 5)
I had my aging oil furnace removed and replaced with a modern Mitsubishi air-source heat pump. I was fortunate to have decent steel ducts from a forced hot air system that were insulated and used for the AC and heat. Options were explained to me and within several weeks ,a team of professionals came and put the system in. When I contacted them re: some adjustments, they responded immediately and made the changes. The Mitsubishi system is easy to use, is quiet and efficient. In addition, there were generous state and federal rebates/tax saving for this project. I had done a lot of reviewing/researching prior to my choice of both the manufacturer and the contractor. Both worked out well and I would recommend both .

Review 78 (2023-11-19 - Rating: 5)
Absolutely excellent HVAC servicers. Matt, the owner, worked directly with me, kept great communication with me before the scheduled date of work, and was extremely accommodating in helping me lock-in a time time to work within my schedule. Guided me also through the financing process, which had its hiccups but wasnt anything Matt and Sal werent up to the task to tackle. I cant imagine working with any other HVAC professionals and I would highly recommend them to anyone looking to upgrade or improve their own HVAC systems in their own homes within the area.

Review 79 (2023-05-09 - Rating: 5)
HWS came highly recommended, but I still did my homework and got a few quotes for mini split installation. It was a no brainer to go with Matt and it was ultimately a great decision. We were able to get scheduled quickly, the team was prompt and worked quickly and efficiently. Matt was responsive the entire time (and I had lots of questions). Now its my turn to recommend HWS!

Review 80 (2023-11-13 - Rating: 5)
My combi boiler started purging water at 9:00 on a Sunday night - I called and left a message and called again first thing in the morning and my message was taken to see if they could come out that day. A short while later a a very nice man named Matt called me back saying they could come - I later found out he was the owner. My arrival window was between 1:45-3:45 - they arrived right on time at 3:20. I did not get their names, but the two technicians were absolutely incredible! They were extremely patient with me while I explained all of my irrational anxieties and took the time to answer my questions and make me feel reassured. After they left I went to use my hot water and it wouldn’t turn on - I called back and again got Matt and explained and he apologized and sent one of the guys right back. I felt so bad making them come back out, but once again he was just as friendly and helpful as he was earlier when he was here. I cannot recommend Matt and his staff more highly! They were truly a pleasure and I am so thankful to them to have our heat and hot water back!

Review 81 (2024-03-22 - Rating: 5)
So far my experience with this company has been great. The work is neat, complete, and professional, and the guys are friendly, respectful and communicative- and on time!!. Not the least expensive but worth it.Ill pay a bit more for reliability every time.

Review 82 (2024-11-19 - Rating: 5)
Great service, our install of six mini-splits went very smoothly!

Review 83 (2024-02-12 - Rating: 5)
Im very happy with the whole-house heat pump that HWS installed for me. Its much quieter than my old furnace, and Im glad to be off of fossil fuel heat. (My electricity comes from community solar.) HWS was great to deal with!

Review 84 (2024-01-31 - Rating: 5)
I cannot recommend Hot Water Solutions (Matt, Jeremy, etc) more highly. They are responsive in a timely manner, do excellent and knowledgeable work, and are just nice people. Were renovating a house, and they came in and recommended good, solid, reasonably priced work.

Review 85 (2023-05-24 - Rating: 5)
HWS technicians installed my mini-split system today, and they were top notch in every respect, from my initial conversation with Matt Lefevre through Vinnie and Matt showing me how the system works once it was completed. They were knowledgeable, efficient, careful, and respectful of me and my home. They explained what they were doing and why. They cleaned up carefully at the end of the installation, which took about 7 hours. I feel that the team of three worked together well, and all really took pride in the work they did. So glad I chose Hot Water Solutions!

Review 86 (2023-10-11 - Rating: 5)
Matt, Adam, and the team are professional, forthright, considerate, and neat! We had four mini-split, heat pumps installed, and during the whole process, they communicated well, showed up when they said they would, and went above and beyond in placement and making things work for our specific spaces. Weve had heat pumps installed in previous homes, and this might be our best experience yet.

Review 87 (2023-08-04 - Rating: 5)
I agree with the other reviews! The whole process was very straightforward. I did research beforehand- the mini-split quote and plan were right in line with what I expected.There were a number of things that indicated to me that this company has high standards. One example is that Matt looked up the square footage of my house on Zillow before arriving. It is not a big deal that others took measurements, but Matts upfront work suggested to me that he respected my time. Another example is how thoughtful Mat and the other installer (Im sorry, I dont remember the name!) were during the installation process. Out of habit, I kick my shoes off when I enter the house. I did not ask or expect them to do the same, but they did.

Review 88 (2024-11-05 - Rating: 5)
Speedy, professional service. High quality equipment with great financing options.

Review 89 (2023-09-28 - Rating: 5)
HWS has a great team! Totally punctual, installed 4 splits very efficiently and removed old furnace. From the initial estimate to today’s install everyone was super professional and cool! Would definitely recommend HWS to anyone in the future!

Review 90 (2023-05-17 - Rating: 5)
Matt’s crew was great! They arrived on time, were friendly, respectful and quite professional. All 3 mini-splits installed w/o a hitch. They also removed our fuel oil boiler. We highly recommend them!

Review 91 (2024-09-04 - Rating: 5)
Guys were curtious and clean workmanship. Work with Matt’s crew frequently!

Review 92 (2025-01-08 - Rating: 5)
I find them friendly and very responsive - no smoke and mirrors for these guys. Dealing with them feels good - and they are a local business, too. My new Mitsubishi heating system has me very happy.I had them return for a new generator- they’re great, everything about them.

Review 93 (2023-10-31 - Rating: 5)
I am a construction designer and HWS has been an important part of several of my projects. Their input is thoughtful and contractors love them. They are economical and on time. They are trustworthy and I recommend them enthusiastically.

Review 94 (2022-12-01 - Rating: 5)
Although my issue ended up being embarrassingly small and easily remedied, I had a great experience with HWS from the start. They were super responsive and helpful in scheduling me and squeezed me in to their busy week of service. Matt C was prompt, kind, and helpful and did not make me feel silly for not knowing how to operate my hot water heater. I will definitely use their services in the future.

Review 95 (2024-05-09 - Rating: 5)
UPDATED: I continue to use the HWS company for plumbing, electrical, and HVAC work and Im grateful for the service they provide and the knowledge and dedication of their service team. Much of the work has been necessary to correct the sloppiness of work done by a big name outfit and others. A few weeks ago my newer boiler was gurgling and ready to go out and they sent Eric who discovered the exhaust pipe was improperly installed. He made the correction, checked the other components, and noted proper valves were not installed for servicing, of which HWS will do. Earlier this week Jeremy came over and did electrical updating work and will get parts to repair an overhead exhaust fan issue. This morning Nick and his assistant came as the drain in my kitchen sink became loose and was leaking. He asked me if I occasionally smelled sewer gas, which I do so he put in the vent which should have been there in the first place and now I have a sparkling new drain with basket, plug and no more smell! I asked him about a faucet handle not working in my bathroom of which I was told I would have to replace the whole unit. Instead he got the part he needed and it works perfectly now. Its a pleasure dealing with these delightful technicians, the office staff, and directly with the owner, Matt, when needed. The pricing has always been fair. I hope they will remain a private endearing company and not become part of a corporate systematic giant.

Review 96 (2024-07-01 - Rating: 5)
My old unit died and HWS was quick to install a replacement. They were fast, neat and informative.

Review 97 (2022-09-29 - Rating: 5)
A+ service. Jeremy and his team were great on site. Excellent installation, replaced an old foundation pad and installed a new whole house generator. Left everything super clean and sharp. Matt the owner was also very responsive and communicative during pre-sales advice and scheduling. Highly recommended!!

Review 98 (2023-10-23 - Rating: 5)
I have heard of several situations recently where an acquaintance wanted to save money and go green on heating and cooling and installed an air-to-air heat pump system, only to find that they weren’t warm enough. The lesson learned seems to be that not all HVAC systems and contractors are created equal. If you’re thinking about going with heat pumps, it’s critical to find a professional who understands your heating needs and can supply the latest and best equipment.HWS seems to fit the bill. When Matt arrived to do the estimate on our home he had already worked out how many BTUs we would require to stay warm and devised a system that would provide more heat than necessary. We decided on two mini splits and a heat pump to replace our central AC compressor.The installation was tricky. Our attic is small and the opening is barely large enough to accommodate the air handler, but HWS team managed to get it in by removing and replacing the trim. Getting rid of the old boiler was an even bigger challenge. The previous owner had been lax about keeping it clean—trying to remove it without the proper equipment to clean out the soot would have made a tremendous mess. Matt was good to his word, and sent a second team two weeks later with the right equipment to get the job done. My home is now 100% oil free!I have nothing but good things to say about my experience. The HWS team was prompt and professional and our new heat pump system already exceeds our expectations. If you want a complete system that will keep you warm, I highly recommend HWS.

Review 99 (2024-01-12 - Rating: 5)
I love working with a local small business. Everyone on the team was extremely responsive, and the product and installation were top notch. Financing was quick and easy. Overall great experience.

Review 100 (2023-06-14 - Rating: 5)
Great service!! Arrived when scheduled. Diagnosed the problem, gave me options and a fair price. I am very pleased!!!!

Review 101 (2021-10-21 - Rating: 5)
This company is top notch. Matt returned calls quickly and squeezed us into their calender. Gave us a full write-up of what our heating needs would be and saved us 25000 dollars on radiant heat. Only contractor that told us we did not need it!!. I highly recommend. They showed up on the day they said they would. I only wish I knew about them sooner. I would have hired them for the plumbing and electrical on our new build. Thank you Matt 😊

Review 102 (2024-12-24 - Rating: 5)
The owner and his guys have taken care of my house for nearly a decade. They provide excellent service, and they understand every concern. They do their work with thought and care; they are truly experts.

Review 103 (2023-03-14 - Rating: 5)
Matt was fantastic - had mini-split installed quickly and offered to work with contractors for seamless integration of the new heating system. Oriented towards saving money through sustainable fossil-free solutions. Good communication. I have shopped around and these prices are comparable.

Review 104 (2024-02-22 - Rating: 5)
Very thorough evaluation. Hopefully solved a hot water issue. We were asked to test it out and report back if there is still a problem. Explained all so we fully understood. Very happy with service.

Review 105 (2020-12-05 - Rating: 5)
Matt and the team were great to work with. We installed a new propane heating and hot water service. Their quote was competitive, and they were reliable and professional at all times. What won me over was Matt’s commitment to ensure our family was not without heat and hot water during the change over. They fulfilled the promise, (which meant they needed to be flexible with our propane supplier), and return multiple times to complete the job. Other companies that quoted told us to be prepared for 24hrs of no heat. I would highly recommend HWS and will use them again.

Review 106 (2022-12-22 - Rating: 5)
HWS was great. They were extremely responsive and provided a great product at a fair price. Our hot water heat pump and mini split have reduced our winter energy costs enormously while also dramatically reducing our dependence on home heating oil - though we still use our trusty oil boiler as a backup for the sub zero days.

Review 107 (2023-08-04 - Rating: 5)
We purchased a combo-boiler and a mini-split from HWS and they really went above and beyond for us. Matt LeFavre was very helpful and spent time working through various solutions to our needs, at least twice. Theyre total pros and they do what they say theyre going to do, when theyre going to do it and do it right. And if you have a problem with it theyll fix it. Absolutely recommend them.

Review 108 (2020-11-15 - Rating: 5)
Living in the Catskills, it is very hard to find reliable contractors. Matt and his team are super responsive and reliable. His guys were professional and did excellent work. Im looking forward to saving a ton of money this year with my mini splits having replaced my electric radiator heat. Matt was also super helpful with the Central Hudson rebates which made the whole process pretty simple. Would highly recommend.

Review 109 (2022-09-25 - Rating: 5)
From pre-sales questions to post installation correspondence, Mat was professional, thorough, knowledgeable and helpful with my purchase. I was so grateful to be able to have the mini-split units installed almost immediately! What a blessing they are to my life - and theyre so quiet. His installers were fast, courteous and helpful. They explained everything well and demonstrated how to clean the filters. They even repaired the circuit panel that another electrician left hanging. Im more than happy with this company and hope that theyll be able to make more upgrades to my house soon.

Review 110 (2023-05-24 - Rating: 5)
Lead tech Mat and his team were knowledgeable, professional and friendly. They took their time to explain what they were doing. Everything was cleaned up and you would never know work was done. I highly recommend Kingston HWS.

Review 111 (2024-11-13 - Rating: 5)
Great team of guys 2 work with. I can not say enough good things.

Review 112 (2022-09-22 - Rating: 5)
After a few very negative experiences with other contractors, I feel very lucky to have found HWS. Matts team is so professional and they answers calls immediately, and there were no surprise expenses at the end of the job. They are thorough, and helpful, and reliable.

Review 113 (2023-07-06 - Rating: 5)
Been doing business with Matt from HWS for a few years now he get back to you when you call or text does excellent work all a his employee are great pricing is fair did mini splits and generators. Im a retired contractor 50 years in business Matt runs his the same way.

Review 114 (2024-10-23 - Rating: 5)
We needed our electric service upgraded and an outlet installed for our hot tub. The electricians showed up exactly on time , were courteous and professional. They completed the job in a timely and professional manner..

Review 115 (2021-03-17 - Rating: 5)
I contacted this company to assist with a home purchase. Needed an evaluation of the existing heating/cooling/hot water systems already in place. Matt and his crew will be helping me switch from propane to electric so I can ultimately go to solar and wind for my energy needs. Matt has been great with this project so far. He is very knowledgeable about all the aspects of the heating and cooling industry as well as electrical and plumbing. I expect he will be a great asset in helping me achieve my final energy efficient goals. Highly recommend!

Review 116 (2023-10-21 - Rating: 5)
The guys showed up early for the appointment. It was not a surprise as they let us know when they were on the way. They were courteous, considerate and neat, and VERY efficient, and finished our repair in record time. Thanks guys, and HWS!

Review 117 (2022-10-30 - Rating: 5)
Matt, the owner, is the ultimate professional. Professionally friendly, truly responsive and deeply knowledgable. He has real patience and explained everything. The Mini split heat/ac system was timely installed in one day including electrical work. The team of workman were professional, knowledgable and cleaned up well. I will absolutley use Hot Water Solutions again.

Review 118 (2023-02-10 - Rating: 5)
I hired HWS to resolve a shared meter issue and some other odds and ends electrical. Everyone at HWS were fantastic to work with. responsive, clear, respectful and reasonable. Electricians did not rush through and were courteous to share their work and method with me. Will definitely work with HWS again.

Review 119 (2023-06-02 - Rating: 5)
Employees were prompt, friendly, efficient. The only suggestions that I would make is for lead to know what is happening so time is not wasted in beginning trying to figure out job. Perhaps a plan given to HWS by cabinet company ahead of job would help. They will be returning for other things dealing with plumbing .

Review 120 (2024-06-04 - Rating: 5)
The repair job was incredibly fast! Good folks, good communication. Highly recommended.

Review 121 (2024-09-03 - Rating: 5)
Everyone was great, fast, efficient and really good at what they do. Thanks

Review 122 (2021-06-25 - Rating: 5)
Professional, pleasant expert crew worked hard to install mini splits ductless system in my house in less than a day. Matt handled the rebates and financing and overall an excellent experience. Highly recommended!

Review 123 (2023-02-08 - Rating: 5)
Thank you to Matt & his amazing team. I would highly recommend you for any heating, plumbing & electrical work. Your team was on time, professional & explained the entire job in terms I could understand. It was a pleasure doing business with you.

Review 124 (2022-08-02 - Rating: 5)
On the day we were moving out of our house (the start of the July 4th holiday weekend) we heard an odd noise coming from one of our A/C units and immediately contacted HWS. Matt suspected it was a capacitor and arranged to have it fixed on Tuesday. When his techs arrived, they found a much bigger issue – the condenser needed to be replaced. Our closing was scheduled for that Friday. Due to part availability the work could not be done until later that month. Matt, who was on vacation, and his dad, Steve, coordinated a response that got us through the closing and ultimately fixed the problem. The condenser was replaced as promised and on time, our buyers were happy, and we were enormously relieved.This episode speaks volumes to the kind of relationship we’ve had with Hot Water Solutions / HWS Electric. We were introduced when our kitchen and bathroom remodeler used them for plumbing and electrical work. They are professional, knowledgeable, reliable, responsive and honest. They have worked for us in both routine and emergency situations and we have always been satisfied. Their pricing is fair and the quality of their work is excellent. We would like to thank Matt, Steve and their team for the years of service they provided us. We highly recommend Hot Water Solutions / HWS Electric for all your plumbing, HVAC and electrical needs.

Review 125 (2024-03-06 - Rating: 5)
The people at HWS are helpful and easy to work with. They explain the seer ratings and best options for rebates and credits

Review 126 (2024-09-11 - Rating: 5)
The crew was timely, professional and efficient. I highly recommend Hot Water Solutions and Matt Ciardi. Junior serviced the system and was terrific!

Review 127 (2022-04-08 - Rating: 5)
Unfortunately after we were ghosted by a different company which had installed our heat pump/mini split system HWS was willing to come by and service our system. They were on time, very good communication, very professional and answered my many, many questions. I am very happy with the service we received.

Review 128 (2019-10-08 - Rating: 5)
We have had nothing but amazing experiences with Hot Water Solutions. Matt and Steve have helped us address a number of issues such as replacing kitchen sink pipes, reinstalling a new dishwasher, installing a dehumidifier in our crawl space, and servicing our generator. We highlight recommend them to any one with heating or plumbing needs in the area. They have been incredibly responsive even during peak busy times of year (winter).

Review 129 (2019-10-08 - Rating: 5)
Matt and team did a fantastic job overhauling our gawdawful fire hazard of an electrical system with one thats simple, clean, and modern. They were very flexible with our schedule and were able to fit us in at the last minute, filed all the permits, and were very fast with the installation. Highly recommended.

Review 130 (2024-08-15 - Rating: 5)
Super professional, pleasant, efficient. I highly recommend them!

Review 131 (2022-07-30 - Rating: 4)
Matt came up with a great solution for a ducted AC for our historic home which has minimal space. So far it is working very well. We are thrilled. Vinnie walked me through everything at the end of the job with good explanations on how to maintain the system.

Review 132 (2023-04-05 - Rating: 5)
Vince and Dan did a great job on the install. I would recommend them and HWS to anyone. We were very pleased with the professionalism, attention to detail and thoughtfulness.

Review 133 (2024-01-12 - Rating: 5)
Great experience! They were professional, on time and had the heat pumps installed in less than one day.I would highly recommend them!!!

Review 134 (2024-05-30 - Rating: 5)
Our units were installed in 2021 and every year theres an issue, but Matt and his team always come out right away.

Review 135 (2023-05-28 - Rating: 5)
Installed a new mini split system. Installers were professional, friendly, polite and neat. Explained functions of new system. Very Happy with our HVAC and would definitely recommend HWS.

Review 136 (2024-07-01 - Rating: 5)
Nick was personable and professional and made sure the job was done well.I highly recommend Hot Water Solutions for any plumbing needs.

Review 137 (2024-03-29 - Rating: 5)
Very patient and thorough! Gave me options every step of the way and solved the problems. Not the first time I have called HWS, and certainly wont be the last!

Review 138 (2022-02-01 - Rating: 5)
End of day 1 of a 2-day install.HWS showed up on time and ready to work. They performed professionally and punctually and were a pleasure to work with. They were happy to walk through the install process numerous times and left the home looking as if no one had just finished performing a full HVAC installation. Couldn’t be happier thus far.

Review 139 (2023-09-21 - Rating: 5)
The plumber (Eric) arrived within 10 minutes of the stated time and quickly installed my kitchen faucet. He took me through the faucet controls (its a touchless model) to make sure I understood how it works. A professional job, well done.

Review 140 (2022-01-17 - Rating: 5)
We had hot water pouring through our ceiling. It was a Sunday--emergency! These guys went out of their way to get to our home. Within 10 minutes they had diagnosed the problem, located the broken pipe above the ceiling, and were busy fixing the problem. The whole job took less than an hour, and they also bled our hot water pipes to the baseboards, which had air in them and had been making a lot of noise at night. Great guys. Great communication. Smart, efficient, competent. I would recommend them very highly.

Review 141 (2024-12-06 - Rating: 5)
Problem in the middle of the night and HWS was here by 8am. Troubles gone, thanks.

Review 142 (2021-08-18 - Rating: 5)
Job was just finished today. Crew was on time, worked diligently and communicated well. First day but everything , new whole home HVAC system working well. I had estimates from four companies and Matt , the owner of HWS had the simplest and most efficient and creative solution to our needs. Also ended up being the best price which was a great plus. Cheers.

Review 143 (2022-10-13 - Rating: 5)
Very professionally run, excellent communication, responsiveness, technical ability, went way above and beyond expectations in pursuing the repair on my bath-shower combined faucet. Highly recommend them for any and all plumbing and HVAC needs

Review 144 (2024-03-28 - Rating: 5)
A big thank you to my Technician Nick for being prompt, courteous, and super efficient. He is a valuable asset to HWS!!

Review 145 (2022-04-07 - Rating: 5)
Great communication with office who set up service call. Technician called before appointment window and asked if he could come early. Polite, great interpersonal skills. Answered all questions clearly.. Worked quickly with excellent results. Wore a mask on the job.We’ve used HWS for many jobs over the past 15 years. Will continue to do so in the future.

Review 146 (2023-01-03 - Rating: 5)
Hot Water Solutions recently installed a split system in my house in the Woodstock area and I am very pleased with the result. The HWS team did a great job on the install, and HWS management took care of all the government rebates. The system is very efficient and quiet, and we are already seeing cost savings. If youre thinking of making the switch to a split system, HWS is the way to go!

Review 147 (2022-03-15 - Rating: 5)
I highly recommend Hot Water Solutions. We have been working with them for the past 10 years on multiple projects and have never been disappointed. They are knowledgeable, professional, reliable and a pleasure to work with. Their quality of work is exceptional and we will happily continue working with themfor years to come.

Review 148 (2023-07-20 - Rating: 5)
Matt stopped by to evaluate the job, he was right on time, professional and went about his work. Within minutes he developed an proposal which he explained and discussed with me.It was a pleasure doing this phase of a possible job with him.

Review 149 (2020-12-15 - Rating: 5)
Matt and his team were curteous and efficient. They did did great work when they said they would. Follow-through on questions and general communication were excellent. When an electrical issue arose through absolutely no fault of their own, Matt dispatched a certified electrician immediately and the problem was solved. I couldnt be happier with their service or with my new heat pump system. Planet Earth feels the same. Bye-bye fossil fuel!

Review 150 (2023-01-05 - Rating: 5)
HWS worked on multiple projects for our home. Great, quality work by all members of the team. Very communicative and easy to work with. Very respectful of property and home. Highly recommended!

Review 151 (2022-02-24 - Rating: 5)
We had a difficult to diagnose electrical issue which caused power outages in half of the house intermittently. HWS diagnosed it and worked with us to quickly schedule and execute the repair when the frequency of the outages became a real problem. The repair was done professionally and seems to have fixed the problem. We have had HWS install min-split units and repair plumbing problems in the past and had great results for those events. No hesitation to recommend them

Review 152 (2021-12-02 - Rating: 5)
Matt and the HWS team have been incredible over the past year of using them. Last year, they fixed a furnace problem we had very quickly and easily — a problem the biggest company in town said would cost thousands and instead it cost us hundreds. This year our furnace stopped again and they quickly figured out a new problem with it and solved it within a half hour. Its a relief to have a local HVAC company I can trust — one that doesnt try to pad small jobs or make things sound more complicated than they are. 100% recommend.

Review 153 (2024-11-06 - Rating: 5)
Separate issue today with my kitchen sink drain. Again, your serviceman, Nick, came to the rescue on time and professional! Matt, you have a terrific organization.

Review 154 (2024-07-12 - Rating: 5)
Generator installation.I have in the last year used Hot Water Solutions several times and they have always been excellent; on time, very good communication, very knowledgable, very, very customer oriented.I highly recommend!They are the BEST!!Thank you as always!

Review 155 (2023-08-08 - Rating: 5)
The installation went smoothly. The one time I’ve had to call them about a minor matter, They were extremely responsive and were able to address the situation. Highly recommended.

Review 156 (2024-12-11 - Rating: 5)
The very BEST!! Professional with great ideas and problem solving!

Review 157 (2020-10-28 - Rating: 5)
Matt, Steve and their crew are first rate. Ive had many different kinds of jobs done by them over the past few years, some major and some smaller, including plumbing and electrical. Their knowledge, thoroughness and reliability are wonderful. Highly recommended!

Review 158 (2023-10-12 - Rating: 5)
Just installed heat pump today. Big team. Nice guys. Worked clean and fastSystem on now and seems to be working fine. 8:30 to 2 and done.

Review 159 (2020-06-06 - Rating: 5)
HWS installed my HeatPump system in a day. They were very clean and not disruptive to my work day at all. ( work from home). Very respectful.The system is working great!! Matt is very knowledgeable and was responsive to any and all issues that may have popped up. He definitely makes the customer feel important and at ease. Thank you HWS. I will definitely work with you again in the future!!!

Review 160 (2021-08-20 - Rating: 5)
We are 100% satisfied with the installation of the mini splits and the hot water heater provided by Hot Water Solutions, Inc. The crew were professional, knowledgeable and courteous.We recently have had cooling issues in our bedrooms. HWS has been totally cooperative working on what might be the issue. Today, coolant was replaced and we are hoping this resolves the cooling issues in our bedrooms. Our living oom unit is definitely keeping us comfortable and cool.

Review 161 (2022-02-09 - Rating: 5)
HWS Installed my system at my house, the crew was very professional and knowledgeable and were able to answer all of my questions that I had. The crew was also very clean, detail oriented, and were very efficient, would 110% recommend them to anyone!

Review 162 (2024-07-29 - Rating: 5)
We had split units installed into our home. Its was done professionally and promptly. I would recommend HWS to any of my friends and/or family.

Review 163 (2023-04-14 - Rating: 5)
We have used Hot Water Solutions for plumbing and HVAC for years. They are always reliable and get the job done right the first time! I have referred them to many people who have not been disappointed and recently had Matt and crew install mini-splits in our home for cooling and supplemental heat. We love them!

Review 164 (2020-08-11 - Rating: 5)
We installed an entire cooling system for our home. Matt is knowledgeable and efficient. HWS team arrived on time. They walked us through the process before starting the job.The team answered all our questions in a professional manner.The job was neat and clean.Would choose HWS again.

Review 165 (2025-01-06 - Rating: 5)
We replaced oil furnace baseboard heating system, we replaced fire wood stove in order to get cleaner solution. Matt and his crew installed the state of art Heat Pump system to our old house which has no duct. Despite of my doubt, the system works very well. And Matts teams work is highly professional and strongly recommend to fellow Catskill resident of old houses.

Review 166 (2023-09-01 - Rating: 5)
HWS did an excellent job with my ductless heat pump installation. I continue to use them for all my electrical needs. Professional, courteous, knowledgeable. Highly recommended!

Review 167 (2022-10-28 - Rating: 5)
Great customer service. Matt is on point with service and when technicians will be onsite. Great and fair prices. I had cold weather heat pumps installed 3 of them. Mini splits

Review 168 (2023-08-28 - Rating: 5)
HWS are one of the best companys I have worked with. They are real pros, in every way from customer service to repair - and they are friendly, responsive and on time.

Review 169 (2024-03-02 - Rating: 5)
I cant say enough good things about HWS and the leadership of the company. Everything they do just makes sense -- scheduling, communication, and the quality of the work is nothing short of perfect. I would never even think about using a different company for our plumbing and HVAC needs.

Review 170 (2023-05-21 - Rating: 5)
The HWS Team just installed a “whole house” HVAC heat pump system. They were very efficient, even fun to work with. Were willing to work with me to resolve aesthetic concerns, flexible about changes. They worked quickly, subject to weather and supply delivery hold-ups. HWS have been my go-to plumbing/electric people for over 15 years helping me maintain systems in my former 5 unit property in Kingston before I moved to Woodstock. They are smart, reliable and seem to enjoy solving problems. I highly recommend HWS!June 2022Great fast service to replace a furnace exhaust pipe. Matt & Jason came early, did the job and left by 9:15 AM. Left everything neat and tidy. Thank you!May 2023Jeremy & Dylan did preliminary installation of a 7.5 khw GeneratorWhich now awaits Paraco connection. They were great. More than on time, unobtrusive, answered questions etc

Review 171 (2022-06-28 - Rating: 5)
HWS Team did an outstanding job from the appointment to the proposal to the install. Highly recommend this company! Fast, clean, professional and timely! Much appreciated!!

Review 172 (2021-04-11 - Rating: 5)
We awoke to no water, Steve was there in less than an hour and had it back up ruining in less than 15 min. The relief of knowing it wasn’t a major problem was such a relief! We are working with an older system...Cannot thank HWS enough highly recommended. Superb honesty!

Review 173 (2021-03-01 - Rating: 5)
Contacted HWS on the weekend. Technician sent early Monday morning. Had my furnace issue (no heat) resolved quickly. Very pleased with the prompt and professional service. Would recommend them wholeheartedly.

Review 174 (2022-01-05 - Rating: 5)
Cannot say enough about HSW, Inc. We called with a heating problem and they were nice enough to come the very same day! Explained the problem and they were able to fix it on the spot. There is no question I will be calling them again the next time I need heating maintenance or repairs. Thank you!

Review 175 (2024-08-23 - Rating: 5)
Fast and efficient. Nick did very good work.

Review 176 (2023-07-24 - Rating: 5)
Jeremy was just great. Very knowledgeable and polite. I would definitely go with Hot Water Solutions again. No response re: value bc I dont have bill yet.

Review 177 (2021-02-08 - Rating: 5)
I was so impressed with the service from HWS. I got txt msg confirmation and updates as to their arrival. The crew arrived right on time and completed the job quickly and efficiently. They were very courteous and professional and left the space tidy. I would highly recommend HWS and would hire them again.

Review 178 (2023-12-09 - Rating: 5)
HWS showed up on short notice, and fixed the problem in no time flat. Great guys. Super professional, and fantastic work!

Review 179 (2024-04-12 - Rating: 5)
We have a second home and they are always helpful with scheduling crews around us being there, and they do great work!!

Review 180 (2024-02-13 - Rating: 5)
They figured out what was needed and said that HWS will return tomorrow to get the work done. They also explained what was needed and how long it would take. Thank you!

Review 181 (2023-01-04 - Rating: 5)
Matt and his team were great. It was a good experience and the house is already more comfortable with our new mini-split heat pumps.

Review 182 (2023-12-29 - Rating: 5)
Incredibly thorough and amazing service. Very quick response and extremely professional. We loved working with them and would recommend them highly!!!

Review 183 (2023-02-13 - Rating: 5)
Installed solar sensors on my Sense energy monitor. Very patient with me when the app wouldnt recognize the install, and was willing to come back and triple-check his connections. (Turns out there was a problem with the Sense itself, and their tech people logged on remotely and finished the config successfully.)

Review 184 (2024-07-25 - Rating: 5)
Matt was knowledgeable and professional. He was also personable, and a pleasure to have!

Review 185 (2022-02-07 - Rating: 5)
The best customer service and quality of work I have ever seen. I had a broken water line and they were at my house within an hour. Very professional and responsive. Would highly recommend and would use them again.

Review 186 (2020-11-12 - Rating: 5)
Wish all contractors & crew would be as quick, courteous, knowledgeable & professional as this outfit. Plus they cleaned up after themselves. Thanks Matt 1,2,3 & Junior for a pleasurable experience.

Review 187 (2024-02-03 - Rating: 5)
The technicians installed the equipment in a clean, professional and timely manner. We were very satisfied with the entire experience.

Review 188 (2023-10-10 - Rating: 5)
Very professional, responsive, on time, quality work, experienced.Answered all my questions. If I have a problem with my heat pumps, they will respond and solve the problem.

Review 189 (2023-01-10 - Rating: 5)
Water Solutions was on site within three hours of our call. Matt was very responsive and helpful and made sure that everything was completed properly.

Review 190 (2021-10-01 - Rating: 5)
Matt’s team was amazing! They scheduled me quickly, arrived in time, and had my system in excellent shape by the end of the service. 5 stars from me! Thank you, HWS!!!!

Review 191 (2020-10-08 - Rating: 5)
I initially was very unhappy with the bill that HWS changed me for a very small job. I received a call from Matt from HWS and after a discussion which revealed a misunderstanding on my part as well as HWS we came to a settlement. I considered his willingness to work with me very professional.

Review 192 (2021-01-13 - Rating: 5)
I know Matt personally, as well as Vinnie and Miguel. They are some of the most honest, hardworking and sincere guys I have ever known . They are some of my closest friends. I highly recommend Kingston Hot Water Solutions for all your HVAC needs.

Review 193 (2024-11-06 - Rating: 5)
Prompt and helpful. Thanks Nick Saveskie

Review 194 (2020-07-09 - Rating: 5)
HWS has done 3 repairs and a service & cleaning job on our mini-split system. The buisness responded promptly when we had problems, communicated exactly what they planned to do, worked with our warranty, and completed all work in a timely fashion. Thank you, HWS!

Review 195 (2024-02-06 - Rating: 5)
Hot Water Solutions does a great job with communication. They are punctual and were able to find and fix my leak in a timely manner.

Review 196 (2022-06-27 - Rating: 5)
The crew from HWS was extremely professional and helpful. They even worked through two hours of rain and completed the job in just a few hours even when the power went out. I would highly recommend HWS!