Bassett Services Heating, Cooling, Plumbing & Electrical

Photo of Bassett Services Heating, Cooling, Plumbing & Electrical

Located in Eaton, Ohio

Address: 1417 E Main St, Eaton, OH 45320, United States

Phone: +1 937-912-1410

Rating: 4.8

Services

  • Online estimates
  • On-site services
  • Wheelchair-accessible entrance
  • Repair services

Categories

  • Plumber
  • Air conditioning contractor
  • Air conditioning repair service
  • Air duct cleaning service
  • Air filter supplier
  • Electrician
  • Electric generator shop
  • Heating contractor
  • Heating equipment supplier
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-12 - Rating: 5)

    Austin was part of a two-man team that did a full install on our new Bryant unit. Their work was excellent as was their manners. We did bring him back in to do a final adjustment on the furnace. Again, he was very knowledgeable and explained how to work the system.We would also like to thank Mike Beasley for his help in choosing a new system to replace the old unit. Like Austin and Christian Mike was a very friendly and courteous person.

  • Review 2 (2024-09-13 - Rating: 5)

    Anthony Griffin came to our church to replace a Geo system with a heat pump system. He ended up with several hours of extra work once he got started because the company that installed the Geo system did so many things wrong including faulty wiring, which was a fire risk! When he was showing me all the things that was wrong and how he would fix it, I felt relieved knowing that he knew what he was doing.His craftsmanship at making his duct work is A+ work. He worked quietly and efficiently as if it was second nature to him. His finished work was excellent.Our church members now have peace of mind that our new HVAC system is installed as it should be and no worry of our church catching fire. We would definitely recommend this young man and will ask for him for any of our future HVAC needs.

  • Review 3 (2024-05-20 - Rating: 5)

    Salesperson, Michael was very thorough and concerned about our needs. The three technicians, Logan and Jeff and a new tech were really efficient and worked well together. Also very respectful and personable. Really hard work done by a really great crew. The unit is amazing and quiet. See 36 yr old unit and beautiful new unit.

  • Review 4 (2024-12-16 - Rating: 5)

    James Morgan did a great job fixing our issue. He was here when they said which is a plus these days. He was very thorough and patient with us. Seemed very knowledgeable and took his time explaining everything. Thank you for your great service, again!

  • Review 5 (2025-01-02 - Rating: 5)

    I called Bassett because I was having a heater issue. My technician Justin Navarro was outstanding. Not only was he understanding exactly what I needed he helped me with the solution. He was not pushy nor pestering about my purchase.He diagnosed the problem and provided solution on how to move forward.I would recommend basset heating and air for anyone looking for sensible options for your hvac needs.

  • Review 6 (2024-11-18 - Rating: 5)

    The electric specialist Chris Adkins came by for an electrical problem that we had. He was very real and did not push whatsoever for me to use them as a service. It ended up being a simple fix that he urged me to do myself and save money. Ended up not having to pay anything and the fix he recommended worked! Very honest and trustworthy!

  • Review 7 (2024-12-11 - Rating: 4)

    Mike arrived on time and checked out our furnace, made a few recommendations and informed me that Bassett doesnt change my filter like Drake always did. Did everything in a timely fashion. Knowledgeable technician.

  • Review 8 (2024-12-30 - Rating: 5)

    Our tech Aaron was on time, quick, efficient and very polite. Our annual furnace check went off without a hitch! Thanks so much!

  • Review 9 (2024-12-12 - Rating: 5)

    The scheduling process was extremely easy and the scheduler very accommodating to our needs. I even received a call the day before our scheduled time asking if that day would work as there were openings; I saw it as the company trying to offer options to me.The day of our appointment, I received a text confirming our appointment and providing visual as well as graphics on who our HVAC tech would be. Cole arrived ahead of schedule, much to my pleasure as so many people are late. He introduced himself and was very courteous & professional. Once Cole had assessed the situation, he offered recommendations based on his knowledge and experience which was welcomed instead of being a pushy salesman.Cole also explained the differences in great detail and answered our questions without needing to use technical terms! He interacted well with us and made us feel comfortable in our decision.The next day, the installers arrived (just two men-Austin & Christian, I believe). After walking through, looking at what was already in place, went to work. They worked from 8:30 a.m. until just shy of 5 p.m. with only a few minutes out for lunch. Both were EXTREMELY courteous, professional, patient, and efficient! They answered questions, moved all of the old HVAC material to a central location to be picked up for scrap later (they did offer to remove everything), walked us through the operation of the total system, and, just as important, made sure they had cleaned up the work area so we didnt have to!The following week, the company had a representative, Lee, come out and FULLY assess the complete system-heating and cooling-for proper operation. As with everyone else weve dealt with, outstanding customer service, professionalism and knowledge were paramount.All in all, we cant say enough good things about how the Bassett team took care of us, consistently reiterating to call with any questions or concerns. In a word, Bassett is DEFINITELY worth the money-its quality and professionalism not found today and is greatly appreciated!! 👍🏻Just had a follow up call with Austin. He was just as courteous and professional as the first trip. It was a quick visit, but he handled it as it was a priority! He is a GREAT rep for the company!!

  • Review 10 (2024-10-16 - Rating: 5)

    Your tech Lemar Delton was punctual efficient and very knowledgeable. He was friendly and all round a positive experience. He took time to answer questions and did great job. I would recommend Bassett for all your hvac needs. Thank you for checking out our furnace so were ready for heating season.

  • Review 11 (2024-11-20 - Rating: 5)

    We had Cole come and do a checkup on our system, he was fantastic. Could not have asked for a friendlier or more efficient technician. Would use him again in a second.

  • Review 12 (2024-12-30 - Rating: 5)

    Just had Cole Snodgrass come in a service our system…he was great. Knowledgeable, professional & kind.Thanks for the great service!

  • Review 13 (2024-10-15 - Rating: 5)

    I am extremely happy with my service. Responded the same day and even made it to my house hours before estimated. The technician Aaron Johnson was very polite and answered any questions that I had.

  • Review 14 (2024-08-19 - Rating: 5)

    I had a positive experience with getting my air and part of the heating looked at. Lemar was informative and helpful with any questions I had, and he was willing to help me problem solve what was going on with my air cover vents and offered to replace my air filter if I had a new one ready. He was very helpful.

  • Review 15 (2024-10-17 - Rating: 5)

    Having my units inspected yearly I have had Aaron J service them the last few times. He is very professional and trustworthy. He does a thorough job. Thank you

  • Review 16 (2025-01-10 - Rating: 4)

    Mr Goudy was very professional and did a great job.He was much better than the technicians that handled the install of my new hvac system!! I can not rate 5 stars due to that experience, but the technician that just checked the system was very good!

  • Review 17 (2024-10-11 - Rating: 5)

    Mike Bresley gave me more info than my gas company did. Found mold in my AC and rust all throughout my furnace. I highly recommend Bassett for their communication skills. Mike answered all my questions and was able to advise me on my best options.

  • Review 18 (2024-11-01 - Rating: 5)

    Cidy did great. You should have sent him out here to begin with and we would have been done in one day. Instead it took over 3 weeks. I want money back for my wanted time and not having hot water and heat for 3 weeks.

  • Review 19 (2024-09-05 - Rating: 5)

    Master plumber Ricky Maldonado from Bassett Plumbing came to our rescue yesterday after we had lost our “hot” water on a Sunday on Labor Day weekend! Which meant no hot water on the Monday the Holiday and when we did reach his office on Tuesday, they were booked solid but after hearing our situation they said they had one guy who could come after 6pm and see what he could do. We had a broke Navien tankless water heater which is great when it works but touchy if not maintained. Ricky ran a battery of tests and found three different error codes, and water inside the unit from a cracked heating exchanger that had leaked down onto the circuit board and shorted out several functions. So, he got Navien Technical Support on the phone and together they documented enough problems that the parts warranty costs would be so high… he talked them into giving us a brand-new unit with another full warranty! He left that evening to go home to his wife around 9pm. The next day there he was at our front door with the new replacement unit and had it installed in less than 3 hours! Labor costs seemed high $3,098.02 but we have hot water and a new heater. Thanks Ricky!

  • Review 20 (2024-12-16 - Rating: 5)

    Aaron Johnson has a pleasant and professional demeanor!! Did his work in a timely fashion and the cost was reasonable !! Was very happy with the Service provided!!

  • Review 21 (2024-07-28 - Rating: 5)

    Carson S did a great job on our weekend/service call. Quick and efficient! He explained the problem, fixed it quickly and even explained membership benefits without a pushy salesman vibe thank you Carson for getting this house cooled off in the July heat!

  • Review 22 (2024-07-30 - Rating: 5)

    Routine service for AC today. Cole was my service tech…extremely professional, timely, and efficient. Pleasant to speak with, good with my dogs. Scheduled duct cleaning while he was here. Very satisfied customer!

  • Review 23 (2024-08-12 - Rating: 5)

    Aaron Johnson came to complete the maintenance on my furnace and air conditioner. He was thorough and professional. He went above and beyond and cleaned the air conditioner outside part; taking it apart and even getting himself wet. He was also polite and changed my filter to the air conditioner unit, showing me how to install it the proper way.If possible I would like for him to complete the semiannual maintenance. Thank you. Pamela Watkins

  • Review 24 (2024-06-12 - Rating: 5)

    Carson did an excellent job of explaining all of my options as to repairing my 15 year old AC or purchasing a new AC system.My new AC was installed on May 31 2024.Technicians Logan and Jeff did an excellent job of installing the new system and made sue every thing was cleaned up. I will recommend Bassett to anyone requiring a new AC system. ThanksCarson arrived on time and quickly fixed my issue. 5 stars for all. Thanks

  • Review 25 (2024-12-04 - Rating: 5)

    Dion came to service our Carrier unit. He was polite, explained everything, and gave recommendations of services to consider. Real nice guy. Would recommend.

  • Review 26 (2024-07-13 - Rating: 5)

    Dylan Gabbard technician for Bassett Services. Dylan was prompt, professional, polite and extremely educated in his field. He took the time to check every avenue for a possible leak causing our water bill to be 3x the normal amount. After thoroughly taking the time to do so, the problem was found. He then proceeded to explain in depth our situation and what we would need to do to resolve it!!! As I stated, he was extremely educated and took the time to find the problem and the solution! Great customer service from beginning to end!! Thank you Bassett Services for sending Dylan!! We TRULY appreciated his time and effort !! I would recommend him and Bassett Services!! We will be contacting you very soon!!

  • Review 27 (2024-06-18 - Rating: 5)

    Our technician, Mike Bresley, was prompt, professional and very courteous. He was very knowledgeable of his job, answered any question we ask. He finished our first inspection in a timely manner. 5 star service from a 5 star employee, job well done!

  • Review 28 (2024-12-03 - Rating: 5)

    Same day service for an emergency Got here early and quickly resolved the problem. Explained everything. Would recommend him and Bassett to others.

  • Review 29 (2021-10-13 - Rating: 5)

    Besides the most entertaining Automated Attendant, Mr. Drake, the install team of Josh and Isaiah were amazing. They worked 9-10 hours almost nonstop, tested all the systems and left the house running very comfortably. Excellent company and team!

  • Review 30 (2024-10-07 - Rating: 5)

    Lemar was friendly and courteous. He took care to wear protectors on his shoes and gave me good and honest advice.

  • Review 31 (2024-10-03 - Rating: 5)

    Aaron Johnson was Easy to work with. Willing to answer all questions and helpful in making decisions. All-in-all great experience from initial phone call to ending of appointment.

  • Review 32 (2024-05-06 - Rating: 5)

    Eli was very professional and friendly. He fixed our AC quickly and had a smile on his face the whole time he was doing it. We were customers of Drake for years going back to our old house and will definitely continue with your company thanks in large part to the first impression Eli established for you. Thanks!

  • Review 33 (2024-07-18 - Rating: 5)

    Mikey Fritts did an exceptional job troubleshooting and fixing our issue quickly. We had just returned from vacation to find the AC out, so I really appreciate the quick and exceptional service. Thanks!

  • Review 34 (2024-07-15 - Rating: 5)

    Carson was great. He showed up when he said he would and listened to our perception of what was going on. He had our AC unit working again in about 30 minutes. Cant ask for any better service.

  • Review 35 (2024-12-20 - Rating: 5)

    He was knowledgeableKnew what was wrong and took measures to correct with a visit scheduled in 7 daysFriendlyGood guy and on time

  • Review 36 (2024-07-31 - Rating: 5)

    Carson did a very detailed inspection of my furnace and air conditioning systems. It was discovered that I do have a leak which could lead to carbon monoxide poisoning. I am very grateful that he found this and now the problem can be addressed.

  • Review 37 (2024-06-03 - Rating: 4)

    Update: so after finally getting somebody that works at the company on the phone, and not their answering service, I was able to get a tech out before my service subscription renewed. My techs name was Mike Bresley and I rate his service 5/5. He was thorough and professional. Unfortunately I cant give the company anything higher than a 4/5 because its like pulling teeth to get them to call you back about anything.New system was installed by Drake, nothing but good things to say about them. Unfortunately Bassett Services seems to have bought them out and I have had nothing but trouble. I had a maintenance subscription with Drake that Bassett does not seem interested in honoring.I attempted to schedule a checkup on the system in April, when the system was 11 months old. Bassett service refused to look at the system until it had been installed for a year and they scheduled the checkup for the middle of May. They cancelled on me the morning of my appointment, causing me to miss a day of work and wouldnt call me back to reschedule.Now Im receiving a text reminding me that my service subscription is about to renew and the soonest they can get a tech out is July 15th a month and a half after my original contract expires! How about you provide the service Ive already paid for before you try to take more money from me?!?!

  • Review 38 (2024-09-13 - Rating: 5)

    I am very pleased with the furnace installation! Tony and Jachwan did a great job including ductwork tie in and new surge protector and thermostat. Very professional and excellent workmanship!

  • Review 39 (2024-11-08 - Rating: 5)

    We have a new heating and air unit and Mike Bresley did a great job. Great service

  • Review 40 (2025-01-06 - Rating: 5)

    Very thorough in explaining the features but comforting to know we can call with questions if we need.

  • Review 41 (2024-12-02 - Rating: 5)

    Lemar did a good job he showed and explained everything we are very satisfied with his work .

  • Review 42 (2024-06-15 - Rating: 5)

    Our air conditioning stopped working and it was 8pm on a Friday and the next seven day forecast was 90 + degrees for everyday. The after hours operator said it wouldn’t be until Monday for a tech, then she could tell my frustration and was able to put in an emergency call. Eli Zarecky called and came to the house and had the air conditioning going in about 10 minutes. Luckily it was an easy fix that was caused by a previous tech that was out a couple days earlier and installed a part on our outdoor unit which ended up arcing and blowing a fuse, which the previous tech should have caught. I hated that Eli had to come out so late on a hot Friday night, but my wife and I truly appreciate him saving the day for us. Thanks Eli Zarecky…

  • Review 43 (2024-06-13 - Rating: 5)

    The serviceman for Bassett, Aaron Johnson, did an excellent job with my maintenance service. He was friendly, competent, and answered any questions I had. I would recommend Bassett and Aaron highly.

  • Review 44 (2023-07-24 - Rating: 5)

    I had Josh come to service my a/c unit since it was working correctly. He was very informative and knowledgeable about what he was doing. He answered all my questions and I feel he did a very thorough job. I had no doubt that he not only wanted to fix the unit but that he wanted me to be completely satisfied. He was efficient in his work and willing to spend the time needed to check everything that might be involved in why it wasnt working.Drake installed my HVAC unit quite a few years ago and I have continued to have it serviced by Drake. The whole team is very nice and willing to help their customers when needed.I always feel like a valued customer when I call the office for information or setting up service calls.

  • Review 45 (2024-06-10 - Rating: 5)

    He was so helpful. My System is ancient and instead of fixing it I just said that we could probably get a new one and he helped with that. Got the guy coming over to give inspection right away to get a new system put in. I really appreciate that guy very well cause our system is very dangerous thank you kaleb for everything.

  • Review 46 (2024-07-11 - Rating: 4)

    Arron Johnson was on time. Very polite and professional. We will probably request him for other tune ups in our home.

  • Review 47 (2025-01-02 - Rating: 5)

    Cole was very polite and knowledgeable young man!Found the problem quickly, profes0sionally repaired!Definitely would request his services again.

  • Review 48 (2024-08-08 - Rating: 5)

    Mikey was great again. Did the needed repairs and cleaned up any areas needing it. Good guy. Make him my go to guy for service and (if needed) repairs.

  • Review 49 (2024-11-06 - Rating: 5)

    Carson was so very helpful and explained everything so well. Very kind and polite.

  • Review 50 (2024-08-08 - Rating: 5)

    Our technician who helped us today was very informative and courteous. He answered all our questions and made sure to get us the best deal.

  • Review 51 (2024-08-23 - Rating: 5)

    Bassett Services technician Carson Spitler done an awesome job today and he was polite, quick and efficient! Great job!

  • Review 52 (2024-08-16 - Rating: 5)

    Great guy. Trevor was friendly, professional and very knowledgeable. Explained everything about what was going on.Will repeat for sure.

  • Review 53 (2024-09-17 - Rating: 5)

    Carson was very thorough and professional. Very pleasant to deal with and explained everything in great detail.

  • Review 54 (2024-11-18 - Rating: 5)

    I highly recommend Bassett and Kaleb, the tech that serviced my furnace! Knowledgeable, kind, honest.

  • Review 55 (2024-06-05 - Rating: 5)

    Basset Services did a fantastic job installing our HVAC system. They were courteous and cleaned up after themselves. The house already feels cooler! Logan, Hunter, and Jeff were fantastic.

  • Review 56 (2024-05-24 - Rating: 5)

    Very happy with the work done at my home this morning. Carson was very personable and informative, offering advice on the condition of my air conditioning system. Keep up the good work!

  • Review 57 (2024-05-30 - Rating: 5)

    Kaleb Poe was very thorough & knowledgeable when repairing my AC unit. He is a very pleasant and polite young man. I would recommend him to anyone!!!!!

  • Review 58 (2024-09-16 - Rating: 5)

    Mr. Colt came very promptly and informed me on the latest update on my unit and I truly want to give him a big thank you for your knowledge

  • Review 59 (2024-12-13 - Rating: 5)

    Best technician Ive interacted with! I have 0 complaints! Would highly recommend!!!

  • Review 60 (2024-07-23 - Rating: 5)

    Great Person, Very Knowledgeable and did not try to sell me items that was not needed. I will sign another Service Contract with you as long as I get the same Tech.

  • Review 61 (2024-12-06 - Rating: 5)

    Crew was professional and did a great job. Re-plumbed my whole house.

  • Review 62 (2024-08-02 - Rating: 5)

    Aaron Johnson was absolutely wonderful. He did a thorough job and explained everything. Very satisfied with his service

  • Review 63 (2024-05-08 - Rating: 5)

    Eli was prompt, professional and respected my home. Upon entering my residence immediately placed on his shoe guards. Eli was knowledgeable when providing answers to my questions and also provided some great suggestions to extend the life of my system. Nice guy and really pleasant.

  • Review 64 (2024-05-09 - Rating: 5)

    Basset service employee Carson did a check on my HVAc system. He arrived on time and did a thorough check, providing his recommendations. He carefully provided all the details , allowing me to make an informed decision on replacement of my units

  • Review 65 (2024-09-23 - Rating: 5)

    Carson Spitler was professional, friendly, and hard working. He was knowledgeable; and explained the HVAC related information very clearly.

  • Review 66 (2024-04-30 - Rating: 5)

    My technician, Jake did a great job explaining what was wrong with my System and he was honest you could’ve charge me a ton of money but he didn’t. I will definitely recommend you guys to friends and family. Thank you very much.

  • Review 67 (2024-09-11 - Rating: 4)

    Tech was very honest and professional. Nice personality. Did check and reviewed findings.

  • Review 68 (2024-07-03 - Rating: 5)

    Service Tech, Mike Bresley, was here yesterday & gave excellent service to our AC wall units! Was friendly, courteous & professional & thorough in answering questions & w/explanations! Highly recommend!!

  • Review 69 (2024-10-16 - Rating: 5)

    Aaron Johnson did an amazing job determining/fixing problem with HVAC system and explaining it to me. Aaron was very professional and conscientious about leaving everything in condition he found it or better. Aaron is extremely nice and friendly! I will name request him in future!

  • Review 70 (2024-02-01 - Rating: 5)

    Terrell came by and checked my furnace today and did a really good job. He was very nice and easy to get along with. Everything checked out great and I’m very happy with my service. Thank you Terrell very much you’re awesome.

  • Review 71 (2024-08-01 - Rating: 5)

    Very knowledgeable. Listened to all my questions and explained them in a way I understood. Great service and very friendly.

  • Review 72 (2024-03-28 - Rating: 5)

    What a great HVAC company. Have used them since they were Drake. Always prompt and the communication is excellent. Kaleb Poe my tech was superior. Highly recommend them and him!!

  • Review 73 (2024-09-20 - Rating: 5)

    Alex was top tier. Best experience from a plumbing service Ive ever had. Shout out to Alex

  • Review 74 (2024-01-31 - Rating: 5)

    Terrell helped us with the furnace maintenance today. He explained everything that he did for the service and did a great job. He is friendly and was happy to answer any questions. We appreciate his help!

  • Review 75 (2024-04-10 - Rating: 5)

    Nathan was super professional, explained everything in great detail, answered every question I asked and was super awesome with my kids and their questions. Well definitely be using this company again. 10/10 in all aspects.

  • Review 76 (2024-08-27 - Rating: 5)

    The technician was very professional and knowledgeable. He had my ac working in no time! Thank you!!

  • Review 77 (2024-03-26 - Rating: 5)

    The guys were very professional and explained everything in detail. Very patient and helpful in the decision making. Want to add central air to the house someday, will be contacting this company in the future for any plumbing or heating/AC upgrades.

  • Review 78 (2024-12-10 - Rating: 5)

    He was awesome!! Very friendly and explained well in detail

  • Review 79 (2023-07-28 - Rating: 5)

    HUGE THANK YOU and shout out for amazing service and response!! Craig and Jamie both were outstanding and so helpful with getting our air back to running. Our AC stopped working on the hottest day of the year. We called and Craig was here within two hours. Turns out we needed a new fan. This was on Thursday. Craig explained to us that they might have to order the part if they could not get it here in town, and if so they would not be able to get it till the following Monday. I was dreading a whole weekend of suffering through a heatwave with no air and animals to worry about. Friday morning I called and got a hold of Jamie, who was so very nice and helpful. The Warehouse in town had told them that they did not have the part and they would have to ship it so it was looking like it was going to be Monday. Jamie assured me that she would personally check to see if the part was available any sooner or If they could locate one that did not have to be shipped. Within 20 minutes I got a call from Jamie that they were able to get the part. They were able to find the part it did not have to be shipped. She then told me that she was going to have someone pick it up and our technician Craig would be out within 2 hours to put it on. Craig arrived pretty quickly got the part on and got us back up and running all the while being so pleasant and nice. I am so truly thankful for these two and the way they went above and beyond to get this all fixed for us within a 24-hour time frame!!! You guys rock!! I cant express how thankful I am. Its so nice to deal with the company that actually seems to care about their customers and do go above and beyond. Everyone we dealt with was nothing but pleasant and so nice and so accommodating. Thank you thank you!!

  • Review 80 (2024-02-09 - Rating: 5)

    Terrell is friendly, efficient, and knowledgeable. He even fixed the wonky sliding door to the compartment where my furnace is housed--and that is no easy feat (at least for me). He is highly recommended. He rocks!

  • Review 81 (2024-01-26 - Rating: 5)

    My technician, D. Terrell, was friendly, informative and professional. Made recommendations with variety of options and without being pushy about a decision. Left his work area clean and tidy. I would welcome him back for future services.

  • Review 82 (2024-02-05 - Rating: 5)

    Alex French was an amazing technician. He solved a complex low voltage wiring issue we had, and explained it to me every step of the way. He went above and beyond to make sure the issue we had got resolved.

  • Review 83 (2024-06-10 - Rating: 5)

    Mike Bresley is a very knowledgeable guy. He explained a lot of things about my HVAC system thoroughly. Will be doing business with Bassett in the future.

  • Review 84 (2024-02-24 - Rating: 5)

    Kaleb was a very friendly, respectful. Very knowledgeable about what he does. Help in answering all our questions. I not only would recommend Bassett but recommend you put Keleb Poe on all calls, especially with older customers we are hard of hearing an he was very patient with us.

  • Review 85 (2024-12-05 - Rating: 5)

    Outstanding!! Tony and the Milwaukee king are friendly, courteous and knowledgeable. Very impressive trouble shooting skills, they did a fantastic job installing my heat pump, made sure everything was operating properly and efficiently. Explained everything to me so I can understand. Whatever they are paid isn’t enough.Someone tell the Milwaukee king he left his Milwaukee Packout tumbler here

  • Review 86 (2024-11-24 - Rating: 5)

    James was good at looking over the situation and giving the estimate. We thought the estimate is too high.

  • Review 87 (2024-11-29 - Rating: 5)

    I was a few minutes late getting home for the appointment but the technician, Aaron, waited and was very understanding. He explained everything he was doing and I learned a lot about my furnace that I didn’t previously know. Aaron went above and beyond and was very respectful of our home and didn’t make/leave a mess. Extremely happy with Bassett service and highly recommend.

  • Review 88 (2024-11-04 - Rating: 5)

    Dion Bruce was very educated on the products and very professional. Nice young man too!

  • Review 89 (2024-02-24 - Rating: 5)

    Our plumber, Pete, was excellent! He addressed all our concerns regarding an old, corroded, leaky water main shut-off valve😳, updated other plumbing fixtures, and was congenial and courteous throughout. Needless to say our Bassett monthly membership program more than paid for itself with this visit. As part of that membership, were looking forward to scheduling our annual plumbing review later this year, as well as our semi-annual HVAC maintenance check.

  • Review 90 (2024-06-06 - Rating: 5)

    Carson was very kind and informative. He thoroughly explained my options and was helpful in my decision to get a new system.Thank you!

  • Review 91 (2024-01-31 - Rating: 5)

    Outstanding. Terrell was great. Very friendly and helped us out a lot. He fixed my Bosch split unit. I’m glad I signed up for the yearly plan

  • Review 92 (2024-12-30 - Rating: 5)

    Polite, well informed, tidy, did a fantastic job servicing our hvac. Would definitely recommend Cole Snodgrass to friends

  • Review 93 (2023-07-11 - Rating: 5)

    Josh did my summer tune-up today and he was very professional, thorough and personable. Ive been using Drake for maintenance and service for a few years and everyone Ive talked to have been nice and reasonable.

  • Review 94 (2023-08-16 - Rating: 5)

    Where do I start? If you are looking for a company that still has old fashioned family values & service, Drake Heating & Air is for you! It started in December 2022 when we didn’t have heat. For 18 years we have dealt with Stevenson & Sons (Service Experts). They put in our HVAC system. We called them to come an assess the problem. Not only did the Tech show up but also someone to sell me a system. Long story short decided to get a second opinion, so we called Drake Heating & Air. Glad we did! They did a fantastic job not only did the tech access the situation but also made sure that we had heat while awaiting the part needed to repair the system. Not trying to sell us a system. Jump to March 2023. We arrived home from a trip and discovered we had no heat, immediately called Drake an Josh P. came out the next day! He assessed the situation and it was determined that we had three options. There was no pressure involved just talking over the options, answering our questions & giving us as much information needed to make an informed decision. We also love the fact that he was not in a hurry! Not only did he want us to be informed but wanted to make sure that we were comfortable with our decision. How refreshing! We decided to go with a new HVAC system (our current one was 11 years old) with a better warranty and 1/3 the price of what Stevenson had offered to lease us one for 10 years.Jason S & his team installed our new Rheem system. They took their time, answered all of our questions and left the space better than they found it. Clean, neat and organized! Wow, what a difference.No high pressure, attention to detail, clean up after themselves. I am impressed also that the technicians take extensive notes & pics on work completed so that the next technician knows exactly what was done. As a customer we were treated with respect, no high pressure tactics, and informed regarding our new system & how to operate it. This is a company that we like to do business with! This is Drake Heating & Air. Thanks! So glad that we contacted them. Truly a company with values.

  • Review 95 (2024-03-26 - Rating: 5)

    Your tech was professional and courteous. He explained what needed to be done without being condescending. He was quite affable. He worked quietly, quickly and efficiently. I was well pleased.

  • Review 96 (2023-06-21 - Rating: 5)

    Joshua was a wonderful person and a great help in getting what we needed. He was very up front and honest with us about everything. We Highly recommend using him at Drake heating and air. The ladies at Drake were very Kind and Friendly.Thank you for Bringing Drake Heating and Air to Greenville.

  • Review 97 (2024-07-23 - Rating: 5)

    My service tech was very courteous and knowledgeable and I would recommend him and Bassett Heating and Cooling.

  • Review 98 (2024-11-27 - Rating: 5)

    Justin was very nice and is getting us fixed up.

  • Review 99 (2024-12-30 - Rating: 5)

    Aaron was on time and very professional. Easy explanation of what was needed and simple payment at the end!

  • Review 100 (2024-11-11 - Rating: 5)

    Justin was great and very helpful with explaining what our issue is.

  • Review 101 (2024-01-02 - Rating: 5)

    We had a new furnace installed a couple years ago and we really like how well it works but the digital thermostat was not working. Josh was able to solve our problem and made sensible recommendations for possible upgrades. Thank you !

  • Review 102 (2024-05-02 - Rating: 5)

    Eli was very professional introduced himself right away.Ask me few general questions then proceed to try and figure out the issue i was having.After a few tests with no luck. Not for lack of trying lol.He found a wire that was not making the greatest contact.Unhooked the wire inspected and replaced.And all is cooool again.Thank you Eli.

  • Review 103 (2024-06-17 - Rating: 5)

    I didnt like the information I got but that is definitely not the technicians fold. He did a good job. He was very nice.

  • Review 104 (2024-08-08 - Rating: 5)

    Aaron Johnson did a fantastic job! Went the extra mile to get our hot water back on.

  • Review 105 (2023-09-19 - Rating: 5)

    Dusty at Drake Heating and Air has serviced our old boiler a few times. She comes on time, is kind and courteous and gets the job done in a very professional manner. We’re very pleased with her work and with Drake.

  • Review 106 (2024-08-08 - Rating: 5)

    For the annual plumbing inspection, the plumber was professional, courteous and knowledgeable. Good job!

  • Review 107 (2024-06-27 - Rating: 5)

    Mike Breskey was professional, courteous and helpful. I give him 5 stars. Tom G

  • Review 108 (2020-06-27 - Rating: 5)

    We are very satisfied customers and were treated good from the first point of contact. Donnie was able to get us financed for a new AC unit, tune up our existing furnace and have our duct work cleaned. We had several payment plans to choose from to fit our budget. We were scheduled to have the work done a week later. The techs came right on time and did a great job start to finish. They were very polite and professional. They took their time to explain everything they completed/fixed/replaced. They even treated my old dog good and worked around her wanting to watch them from time to time. We would highly recommend this company to anyone needing service, in fact we already sent a few family members and friends referrals.

  • Review 109 (2024-06-17 - Rating: 5)

    Jacob and Carson did a wonderful job and I appreciate their thorough inspection and friendly, professional demeanor!

  • Review 110 (2024-10-15 - Rating: 5)

    I am super happy with both my recent and past service! Super easy to schedule and technician right on time. Thanks, Michael for making my repair visit as easy as possible

  • Review 111 (2024-10-25 - Rating: 5)

    Kind knowledgeable service. We won’t call anyone else ever again! Thank you so much for fitting us in to your schedule.

  • Review 112 (2024-08-05 - Rating: 5)

    All went fine. Mikey explained what was done and various options. Pleasant experience all in all.

  • Review 113 (2022-04-26 - Rating: 5)

    My tech, CASEY, arrived on time and worked thoroughly and efficiently the entire time he was here. He was skilled, professional, friendly and educational, explaining procedures that were unknown to me. I am very grateful that I had Casey as my tech. His service was very much appreciated and he is definitely a very valued asset, in my opinion to Drake Heating and Air! Thanks again, Casey!

  • Review 114 (2019-06-18 - Rating: 5)

    We are extremely satisfied with our new Furnace and Air Conditioner. Our two technicians, Ron and Mike, did an excellent job. They were extremely knowledgeable and quite helpful. They answered all of our questions . We were lucky to have gotten them. They were wonderful to work with. This is the second time that we’ve had Drake install a furnace (different houses) and we are quite satisfied with them . I would highly recommend Drake.

  • Review 115 (2024-08-24 - Rating: 5)

    The service guy was so great !! our ac system never worked so well

  • Review 116 (2020-09-19 - Rating: 5)

    Very professional, kind and knowledgeable. Explained everything in detail after installation. It was a pleasure getting my install with this company and it’s lead Joshua.Drake was honest about expectations with delivery of service and product from the initial consultation/quote. They always communicated in a professional manner and tone. They exceeded my expectations for customers service. I definitely would recommend them to others because of price and quality of service.Thank you Josh and Aaron for your courtesy and hard work!

  • Review 117 (2020-06-03 - Rating: 5)

    I called Drake and spoke with Holly who works in customer service. She was very friendly and knowledgeable about the services and heating and air systems they install. She then contacted Steve, the owner, to come out to talk with me. He arrived on time and went over every possible way to get our system working again and provided different pricing that fit our budget. We decided it was time to update our entire system. I received a phone call from Wendy at Drake to set up a time for them to install our new system. She informed us it would be a longer than usual because of the volume of service calls they had at the time. Drake did come out and put a window unit in for us to have temporarily to provide us with some relief of the heat until they could get with us. At first Wendy told us it would be Monday but then informed us it would be Tuesday because of an elderly lady who had been without air for a while needed to be done first. I thought it was wonderful they looked out for our Senior Citizens first. I was completely fine with that. Wendy kept us updated throughout the entire process. They showed up on time Tuesday morning and worked non stop until the job was done. I was very pleased with how pleasant and respectful they were. Job well done!

  • Review 118 (2022-04-21 - Rating: 5)

    We were very happy with the service the time it took to install the unit. Two men did it all , Joshua And his assistant worked all the time they were here very polite and friendly. They showed us how to change the filter and use the new thermostat. Cleaned up very good. We enjoy the new heating and cooling system. Bill and Mary from NewLebanon.

  • Review 119 (2024-02-20 - Rating: 5)

    Rob was honest and let me know exactly was needed. Just wish I had the money to do what needs done. Excellent service, will call again when ready!

  • Review 120 (2020-06-19 - Rating: 5)

    Keith and Josh did our installation and they were great . They were on time and after it was done they explained everything to me went over the thermostat, the central unit and the furnace . Showed me how to find fuses , filters and explained everything they did . My new system is great I love it . From the beginning when I called drake I spoke with Holly who is very friendly and got me set up for a free in home estimate right away and they got my installation set up quickly I would recommend drake to anyone . And I will be Using them again soon to have some more stuff done in my home And I hope I get Josh and Keith again these two are amazing very professional , friendly , . They didn’t even take a lunch break they stayed on the job until it was completed . Thank you so much Josh and Keith

  • Review 121 (2022-03-11 - Rating: 5)

    I have been a customer of Drake Heating and Air since their initial installation of heating and air in my new house in 1995 followed by a more efficient system in 2009. The technicians have always been friendly and professional and willing to answer any and all questions I have about my heating and A/C systems. Other than the bi-annual tune-ups, I have had few service needs requiring immediate attention. The few that I have had, were not emergencies and a technician was here the next day. If I would have any minuses, it would be with the appointment times. The tune-up appointments have kept getting pushed out further and further over the years with, this past year, my A/C tune-up done in September and the most recent heating tune-up done in March. There have also been numerous changes in the original appointments dates as emergencies have come up on Drakes end. Understandable and not a big deal now that Im retired, but was a problem when I was working. The current 3-hr. time frame, I believe, used to be 2-hrs. Would like to see that tightened up but, it is what it is. Otherwise, they have been a good company to work with.

  • Review 122 (2020-09-01 - Rating: 5)

    The technician, Mike Smith, was professional, informative, willing to wear a mask and explained every thing he was going to do, his recommendations, and his completed work order and the membership we signed up for. He was a qualified, patient, kind and sociable young man. They wear well designed uniforms to identify the company and the technician. The uniforms show they have pride in their company, their trade, their country and themselves. I appreciated the email introducing my technician with a photo and a short bio. What a wonderful idea! We had repairs and needed freon. The cost was around my expectations. You get what you pay for! I highly recommend this technician and Drake Heating and Air. I called at 3:00 p.m. Monday and had an appointment and a repaired air conditioner the next day. What a relief. What a blessing!

  • Review 123 (2022-12-17 - Rating: 5)

    Completely thrilled with Drake. Had Mike out for a service call and he went above and beyond. EXCELLENT service ,very personable and extremely helpful. Could not recommend a better company. The receptionist was just as amazing. The company is the best .. will DEFINITELY use again and HIGHLY RECOMMEND

  • Review 124 (2024-06-18 - Rating: 5)

    Awesome Experience Lemar is an excellent Technician. Highly recommend Bassett Thank you!

  • Review 125 (2017-10-20 - Rating: 5)

    I was not expecting the service man until after six, since I did not call in with my furnace issue until around lunchtime. Donnie called me at 2:30, said he was on the way, and arrived shortly thereafter. He was very nice, did the troubleshooting and informed me of the problem. It was more than I expected, so he wrote the quote, and I paid the service charge. He was very understanding and supportive of my financial situation, and was on his way. I spent a few hours trying to figure out how to come with the funds. Donnie went above and beyond, spoke with his supervisor, Keith, and called me that evening with an alternative solution. The people at Drake went out of their way to solve my issues, and get my old unit replaced, offering a payment plan I could afford. I was definitely blessed when Donnie Clark came through my door. Jeff and Josh did a seamless install and the ladies in the office are always helpful. Thank you all. Ronda

  • Review 126 (2023-07-28 - Rating: 5)

    My service tech, Rusty, was OUTSTANDING. Pleasant, good attitude, provided understandable explanations, stuck it out until the problem was completely resolved. Will definitely use Drake again and refer them to neighbors & friends.

  • Review 127 (2022-03-23 - Rating: 5)

    I have used Drake for 3 installations. And used there 6 month check ups for close to 20 years. Their equipment is top of the line. Every time they have been very professional. Their service when needed is prompt and take care of your problem. The employee from the people on the phone to the repair and installation team are very polite and carrying for your needs and your property. If you are in need of heating and or cooling needs this is the company to use. I will always use them. More companies should treat customers like they do. You won’t be sorry for calling them.

  • Review 128 (2022-06-10 - Rating: 5)

    Using Drake Heating and Air to install a new furnace and AC unit was a Great choice. We had heard all good things about their company and now we know why. The employees are very knowledgable, polite and respectful. We definitely are 100% happy with them and will continue to use them! Definitely rate them at a 10+.

  • Review 129 (2024-01-30 - Rating: 5)

    Jake was here today to replace parts for my furnace. Jace is very friendly and efficient. I appreciate the great job he did. Thanks!

  • Review 130 (2022-04-18 - Rating: 5)

    Today, our technician was Casey. He arrived on time and was very personable. He was here to inspect our AC system. He did his job very thoroughly and decreed that all was well. He then brought out his list of suggestions. He explained each one carefully but without any pressure whatsoever. I chose an expensive option because I have a health issue. He installed the new parts and explained again how it would work. He chatted with us and was very nice with our animals. We appreciate that. We would recommend Casey.

  • Review 131 (2024-06-25 - Rating: 5)

    Lemar did a wonderful job fixing and serving our ac unit! Highly recommend

  • Review 132 (2024-11-16 - Rating: 5)

    Jeremy was prompt, polite, knowledgeable, and efficient. Paid attention to detail. Very pleased so far.

  • Review 133 (2020-01-15 - Rating: 5)

    Just an awesome company to work with. Every single technician I have dealt with has been very professional, courteous & prompt. They just replaced my furnace. Great quality at a great price. Tom has been great over the years. David, Keith and Josh also. Joining the membership has been very valuable with savings on repairs and priority scheduling.

  • Review 134 (2018-05-23 - Rating: 5)

    Thomas Fryer is very personable, professional, and kind technician! He recently came out to check out our air conditioner due to a burning smell we were experiencing. He took time to inspect everything and luckily there wasn’t a major issue! He definitely represent Drake Heating & Air well with his professionalism, knowledge, and customer service skills. We have been a service partner with Drake for a few years now since owning our house and love how they always treat their customers!

  • Review 135 (2024-06-28 - Rating: 5)

    Tony and Logan were very professional and efficient at getting my install completed.

  • Review 136 (2022-10-04 - Rating: 5)

    My mother-in-law had issues with her furnace over the weekend and being a Sudden Service member myself I could only think of one company to help her out. I called in to book an appointment and asked that the technician first call me versus her before they went out. Moments later I received a call from Chase, the Drake technician. He let me know when he could possibly be there and kept in touch with updates while he completed the service call he was on. Once he arrived he quickly diagnosed the problem and lucky for us had the needed part on the truck! My mother-in-law is now a Sudden Service member and that eases our minds knowing that if a problem arises the Drake team will take care of her needs. As I mentioned to Chase, You all at Drake never disappoint! Thank you Chase for your help and professionalism!!

  • Review 137 (2024-03-25 - Rating: 5)

    Technician was enthusiastic about his career in HVAC. So pleasant, knowledgeable, and professional. He was efficient and neat in his work. Shared information on ionizing air filter for our home. This was useful since I have history of lung cancer. Excellent job overall!

  • Review 138 (2024-06-28 - Rating: 5)

    We had Carson come out and troubleshoot our system. He was very knowledgeable and professional.

  • Review 139 (2024-10-28 - Rating: 4)

    Outlet Still Dont Work, Need To Come Back And Fix. Came Back And Fixed. Works OK Now.

  • Review 140 (2022-07-07 - Rating: 5)

    Jarod was excellent. He took the time to answer my questions showed me things about my furnace demonstrated things that I had never done before such as how to manage the drain where it was and what the brush was that I never even noticed before. He was very patient helpful professional and theres not enough good things I could say about him. In my opinion hes a gem in your organization.

  • Review 141 (2024-08-06 - Rating: 5)

    Cole did a great job and was professional. Thanks!

  • Review 142 (2024-07-08 - Rating: 5)

    Very knowledgeable and professional. Answered my questions. Will definitely use Bassett in the future.

  • Review 143 (2019-10-18 - Rating: 5)

    Anthony Fletcher did an amazing tune up service on my furnace. He was very thorough and any questions I had he listened and then answered. I have been using Drake heating and air for 15 years. Very dependable and customer oriented company. Thank you so much

  • Review 144 (2018-07-10 - Rating: 5)

    When my heat pump system was going bad, I had several estimates. Drake Healing and Air had the best overall deal. I really like the 10 years warranty on parts and labor which other companies didn’t offer. They were friendly, very professional, and explained how my new system would work. I would recommend them to anybody.

  • Review 145 (2018-02-22 - Rating: 5)

    We have used Drake Heating and Air for quite a few years now and have always been very pleased with their A++ services. Patrick, a technician that I met with today, was very tolerant with all my questions and answered them respectfully and in terms that I (a lay person) could comprehend. I would and do recommend Drake to anyone needing their services.

  • Review 146 (2024-03-07 - Rating: 5)

    I’ve been doing business with Drake for 19 years. I have never been disappointed. All service people are on time, clean, courteous and thorough.. /// Update Feb 2024: Bassett Services acquired Drake sometime in 2023. The service is still top notch, professional and punctual. Bonus: I learned that for the same monthly membership fee I have been paying for HVAC maintenance and service, Bassett will also do plumbing and electrical.

  • Review 147 (2024-12-17 - Rating: 5)

    I had a new furnace put in by Bassetts last Wednesday. Today, they finally got it workingI wouldnt recommend this company t all.

  • Review 148 (2023-12-05 - Rating: 5)

    Basset has purchased Drake heating and cooling. First visit with them was just as good as previous Drake experiences. Carson was very knowledgeable and answered all questions/concerns. Service was quick and professional. Bonus, Bassett also does plumbing!

  • Review 149 (2021-07-28 - Rating: 5)

    First of all, the technicians sent to my home to perform the installation were professional, on time, and very intent to making sure my installation was done correctly. I give a big shout out to Chris the lead technician. He took extra care to make sure everything was done right. Hes an employee they need to take care of. His customer attitude and work ethic really stood out. Thanks Chris !

  • Review 150 (2020-07-14 - Rating: 5)

    My husband and i just had a new furnace and ac unit installed today. Josh and Keith were excellent! Very professional and very thorough. Explained absolutely everything that we needed to know since this is our first time purchasing a furnace and ac unit. Answered the questions that we had. I highly recommend this company for the awesome professionalism and great quality products.

  • Review 151 (2019-07-19 - Rating: 5)

    Called Drake Heating and Air. They were very professional and were at our house in less than 2 hours. Chris was fantastic at his job. We had our air back in minutes. He also checked several other things to make sure our air conditioner was working perfectly. Chris was very knowledgeable, courteous, and he even called to check on our warranty and saved us some money. Will definitely call Drake Heating and Air again.

  • Review 152 (2024-11-16 - Rating: 5)

    Kaleb is a great always friendly and very knowledgeable. Answers all my questions and concerns. Will be asking for him each time we need Bassett.

  • Review 153 (2019-11-13 - Rating: 5)

    I want to first give a kudos to the quick turn around time for my service call. Thomas was very kind, courteous, and respectful. He covered his shoes every time he entered my house, explained the problems with my unit in a way i could easily understand. I felt at ease and comfortable with him in my home. Chris and Tom came to install my unit several days later. They were prompt, professional and efficient. They explained the new unit to myself before leaving. Thank you all so much!Brawny and Christin Welch

  • Review 154 (2019-03-10 - Rating: 5)

    Highly recommended Drake Heating & Air. Our salesmen Donnie never pressured us or try to sell us on equipment or service we didnt need. Our installers Josh and Ron were great! Showed up on time and worked hard to get all the equipment set up (we bought a furance and Air conditioner) plus extra ducting needed to be done all in freezing temps. Once completed they walked me through everything, answered all my questions and reassured me that if I had any problems what so ever to call anytime and they would be out.Overall we are extremely satisfied and highly recommend.

  • Review 155 (2022-07-06 - Rating: 5)

    Drake is awesome! Our AC went out a few weeks ago, and we were working with another local company to get it fixed. We live in a small 1 story home. They were trying to sell us a WAY overpriced new system (14k is what they quoted us, which included an outdoor AC unit we didn’t even need). They were very unclear with us about what exactly was wrong with the system, going as far as to pull wiring out of our thermostat to prevent us from trying to use it. They also tried to sell us parts that we didn’t even need, and wanted to keep us waiting for 3 weeks without AC in the middle of the summer to get the parts we supposedly needed. I decided to get a second opinion, and called Drake. Dusty made it out to our house very shortly after and fixed the problem on the spot, with a part that she already had on hand. It costed us $1500 less than the other company quoted us, and we had AC that night. Their new system quote was less than half of what the other company quoted me. I will definitely be going to Drake from now on.

  • Review 156 (2024-12-18 - Rating: 5)

    You did great Kaleb. Thank you so much.

  • Review 157 (2019-05-23 - Rating: 5)

    We had an air conditioning unit that was at least 30 years old. Within 24 hours of knowing that it needed replaced, Keith and Josh came and installed our new Trane unit and thermostat. They were very professional and personable. I appreciate the way they represented Drake and would recommend them highly!

  • Review 158 (2019-05-25 - Rating: 5)

    Drake Heating and Air installed our furnace on Thursday, 5/23/19. The service team arrived on time and got set up right away. It was a big job so it required several hours of work. They worked together as a team and everything went smoothly. The guys were friendly and professional. I would recommend Drake to others who are looking for any kind of heating and A/C need.

  • Review 159 (2020-01-22 - Rating: 5)

    Today was our “fall” cleaning and inspection. Yes, it was a little late in coming, but we didn’t expect any issues. Our technician was a guy who had been here before and was experienced and knowledgeable. We got a decent deal on a new heating and air unit which should be installed soon. I feel grateful my family will be safe in the future. Those semi yearly inspections can be life saving.

  • Review 160 (2022-05-02 - Rating: 5)

    We have been with Drake Heating and Air for years and have always been impressed with their customer service. NOLAN just did our annual tune up and we were very impressed with with his professionalism, he was very polite and informative and we will be requesting him for future calls! THANK YOU NOLAN

  • Review 161 (2020-12-22 - Rating: 5)

    Would highly recommend. We worked with Anthony, Tommy and Zack. My 92yr old grandmothers furnace went out on a Saturday. Anthony provided initial diagnosis, walked us through all the options thoroughly, and even brought over heathers to help out until they furnace could get installed. The new furnace was installed on Monday, super fast! Quality work and would not hesitate to work with them again. Hope these guys get a little extra bonus for the holidays!

  • Review 162 (2020-01-19 - Rating: 5)

    Had a Saturday issue with no heat. Thomas from Drake did an awesome job! He explained that my furnace was still under manufacturer warranty for parts. I just recently purchased the home and didnt even think about that. This saved me alot money for the very expensive part I needed. He will have the office contact me on Monday to get the warranty switched my name. He was very quick and efficient with the repair and left the area clean. Highly recommend Drake Heating & Air and Thomas.

  • Review 163 (2024-08-01 - Rating: 5)

    He serviced our furnace and a/c. Professional and courteous.

  • Review 164 (2018-11-09 - Rating: 5)

    Initially we had them come to repair our old shop heaters, and they spent a day testing and assessing them, which I appreciate. They were honest and told us the truth about the 50 year old heaters (they were worn out). They gave us a fast and fair quote to replace all three and they had them up and running 3 days later. Everyone was very nice and professional. Very happy with Drake. Thanks guys!

  • Review 165 (2018-10-10 - Rating: 5)

    10/10/18 Had our furnace and central air serviced today and was very pleased with the service call. Our technician, Thomas Fryer, was very knowledgeable and very personable. He answered all our questions and helped us figure out what we need to do to address an issue that we were concerned about. He also did a thorough cleaning of both systems. As always Drake Heating & Air has been able to satisfy our needs.

  • Review 166 (2024-05-31 - Rating: 5)

    Very professional. Prompt and courteous. Hope we can have him back for the October visit.

  • Review 167 (2023-05-25 - Rating: 5)

    One of their technicians, Thomas, was out to our home to provide an estimate for a whole system replacement and he was fantastic. He was extremely knowledgeable and was very helpful.

  • Review 168 (2024-01-29 - Rating: 5)

    Terrell was very professional and courteous. He did a great job explaining the steps and reasons for the service.

  • Review 169 (2020-09-17 - Rating: 5)

    Tommy and Travis did an AMAZING job!!! They were super friendly, professional, and was able to explain everything in a simple and understandable fashion. They explained what they were expecting, what changed, and the different ways to install everything to get the most out of my new system. I could not be happier with the work or the people at Drake Heating and Air!!!!

  • Review 170 (2021-12-31 - Rating: 5)

    Wonderful company! Hard to find a company to service our radiant heat in the area. After calling ten places, we finally found Drake. Great service techs that were very friendly and knew what they were doing. I’m so happy I found Drake and we are lifelong customers!

  • Review 171 (2019-07-29 - Rating: 5)

    I was initially happy with my experience both with the salesperson and then the installers. They very much lived up to their reputation and their promise for great customer service. But i want to highlight the ongoing customer service, and the relationship. They have indeed built a relationship with me as a customer, It always feels personal, not corporate-like, and they always followup, find solutions for problems with me, the customer, in mind. I could be looked at as small potatoes as a customer, but I always feel important. I value good customer service extremely highly when looking for vendors/service people, and I cannot say enough good about Drake and their folks. Special kudos to Emily.

  • Review 172 (2020-07-07 - Rating: 5)

    I called Drake Heating and Air at 8pm. By 9pm they where knocking at the front door. They gave us 3 options and explained each one in detail. Fixed my ac unit and left within the hour. I have been a customer for 1 1/2 years and i will continue doing business with Drake they are the best. I highly recommend to get the membership they offer. The membership pays for it self. You should ask for Mike. He has great customer service and knowledgeable about Heating and Air.Thank you guys for helping me and my family.

  • Review 173 (2020-09-10 - Rating: 5)

    David exceeded expectations and delivered quality service throughout the visit. He systematically diagnosed an AC issue from house wiring to unit components. His expert opinion was valued when assessing the capacity of our unit for our property and referred us to another team member who could better address our issue at no additional cost. Overall, we were very pleased with the timely and high quality service!

  • Review 174 (2022-05-17 - Rating: 4)

    It was my first experience with Drake Heating & Air. I’ve had other HVAC companies come to my home for regular AC maintenance and furnace replacement. However, I didn’t know what I was missing, from beginning to end the Drake Team delivered superior service. Drake’s pricing was very competitive with a written free estimate. Their System Advisor, Donnie Clark was skilled and knowledgeable. The installer crew of Dillion, Isaiah and Logan were all very capable. With any installation job at times there can be a hiccup. Drake stands behind their work and the hiccup was fixed in a timely manner. Their Installation Coordinator, Missy Wysong was fantastic in her job. Im truly impressed with the entire experience. Some company’s sale a lot of hype, Drake Heating & Air produces performance which is the best advertisement. I will update this review if anything goes wrong but overall the system is working well. I would 100% recommend Drake to anyone who needs a new AC unit.

  • Review 175 (2022-06-28 - Rating: 5)

    Chase was very knowledgable and friendly and explained everything he was preparing to do in clear and concise language. Drake Heating and Air has never failed in being prompt and courteous and meeting all our needs. Would recommend them over and over.

  • Review 176 (2019-11-01 - Rating: 5)

    They showed up at the scheduled time. Very professional. I would highly recommend Drake to friends and family. They laid a tarp down as to not make a mess as they walked through the house. They also wore footies on their shoes. Work was done in efficient time and when the work was done they went through and explained everything they did. They checked our driveway to make sure there wasnt any screws or anything that could give us a flat tire. The two were very pleasant and everyone that weve ever had come out has been very professional and pleasant. They made sure everything was back to the way it was before they started. We are very happy.

  • Review 177 (2024-08-07 - Rating: 5)

    Id like to thank Aaron Johnson for coming out and troubleshooting our ac unit and figuring out that the circuit board needed replaced. After ordering part he came to house and replaced the part. Its up and running and he said any issues to call him anytime.The service we received was topnotch. So grateful.

  • Review 178 (2020-01-03 - Rating: 5)

    This is a company I have come to trust and highly recommend to others. I have always been greeted with professionalism and integrity, and recently when I came home from work to find that my furnace had stopped working, I was pleased to find that a repairman quickly came to resolve the issue despite it being after hours. The prices are fair and the work is honest, and as a newer home owner I’ve come to really appreciate that.

  • Review 179 (2020-03-11 - Rating: 5)

    I had a live bird stuck in the fan part of my furnace. It required panels to be removed. The company answered my call and had someone out within the hour. The man saved the bird and gave me a good price to do so. He then looked at the furnace and AC unit and let me know if any maintenance needed to done. 10/10 recommended.

  • Review 180 (2019-10-24 - Rating: 5)

    As always, Drake did quick, complete, and correct work. Took the time to explain everything to me. Their technician, Chris, is awesome. I like his style of customer communication skills. I am a repeat customer, and will continue to be. Great job, Drake!

  • Review 181 (2019-11-01 - Rating: 5)

    Thomas Fryer came out to service my furnace because of a screeching noise. He was very professional and very thorough. He walked me through everything that he was doing and why. (As I was watching and asking questions, lol) He took pictures of the inside of the furnace to show me what was going on.( Found out that my furnace and AC were from 1986 and rusting out..WOW... I knew they were old, but I didnt realize they were that old. I also knew this day would come..lol) He sat down with me went over all of the pricing and details of purchasing a new furnace and AC unit, compared to just making repairs. Thank you Thomas for being so patient with me during the purchase of my new furnace and AC unit. Also, thank you Wendy, in their Service Dept, for answering some additional questions about the warranty. Ill post another review after the installation on Friday. Very professional staff. Will definitely recommend Drake Heating and Air to friends and family. Thank you.Installation day: Fri 10/25.. Josh and Keith came to install my furnace & AC. These two were great, I couldnt have asked for a better crew. They arrived on time, started working immediately and didnt stop until the job was completed (which was an all day job) They explained how everything worked, answered all of my questions and cleaned up all of the debris. I loved their professional and positive attitudes and how much pride they have in their work. Thank you Josh and Keith, you went above and beyond my expectations. Employees, like yourselves, is what makes Drake Heating and Air a 5 Star company.

  • Review 182 (2020-05-22 - Rating: 5)

    I can not say enough how much I really appreciate Drake and their customer values. We had a horrible experience with another company and Drake went above and beyond for my family. My husband and I will be recommending them every time anyone asks who we use for HVAC. Thank you Drake for being amazing!!

  • Review 183 (2024-04-08 - Rating: 5)

    Carson did our furnace checkup. He did a great job. Thank you so much. Greg and Etta

  • Review 184 (2017-06-29 - Rating: 5)

    Very pleased with Drakes Maintenance service. Russ was efficient and on time. He explained what he was doing and convinced us to renew our service contract. Really happy with the York unit and hear that everything was fine and in working order. Russ spoke very highly of his employer; I hope Drake feels fortunate to have him.

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