Benjamin Franklin Plumbing of Dover

Located in Dover, Delaware

Address: 4282 N Dupont Hwy, Dover, DE 19901, United States

Phone: +1 302-613-0703

Rating: 4.7

Services

On-site services
Online estimates
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2020-09-17 - Rating: 5)
Chris was a very understanding and professional on the assessment and estimate appointment with us. He thoroughly went over all the options and discussed in detail the different options. We came to an agreement on the best course of action and scheduled our install for our new water heater. Amazing interaction.Chris was on time in the day of installation. Was very professional.He even refused to stop for lunch even at my insistence to do so.The final result is clean and I am very satisfied. (The area he had to work with limited the options if running the lines)He even helped me out and fixed my shotty job of replacing our washer hook up lines.

Review 2 (2021-04-23 - Rating: 5)
Matt is my usual plumber since moving to DE in 2020. He goes above and beyond and really listens to his customers needs. As a rule I like to stay with the same Technicians for all my home repairs whenever possible. This is the second service I have had done to my home with Ben Franklin Plumbing. The first time was a new hybrid hot water heater and new installation of a water softening system. This was a seamless and perfect install, nice and neat perfect lines. Matt came today to upgrade the well pump and outside faucets so that I have the correct pressure to water my lawn with the use of a sprinkler and not burn out my pump. Well the pump was horribly corroded so by the grace of God it was caught before it did. We went with 2 new outdoor faucets, upsized the water line a, 1 HP submersible pump and add the pressure tank. Coming from a family of plumbers and inspectors I am one to pick my contractors brains for the best possible solution and I want to understand as well. I have high standards when it comes to plumbing. All this being said, if you are looking for outstanding service and really 100% want the job done right I highly recommend this company and major repairs you might need performed. Well done!

Review 3 (2021-05-05 - Rating: 5)
Have not yet used this business, but my husband and I really appreciate the visit with assessment of our current water system (or lack thereof!) Matt was professional and honest, and allowed us to ask a plethora of questions. I loved that he put on shoe covers to enter the home! We like that the business is local. We are thinking we will be very happy with the services of Benjamin Franklin Plumbing!

Review 4 (2021-02-16 - Rating: 4)
The technician did a fast diagnostic, then proceed to remove the toilet bowl, fix the leak, reinstalled the toilet bowl and all is fine. It took less than an hour to do the job and was done correctly and cleanly.This is not the first time I used their services, the last time was to install a garbage disposal, and it was also a very good job.

Review 5 (2024-07-10 - Rating: 5)
Top notch expert came through and did an excellent job. I highly recommend.

Review 6 (2021-04-08 - Rating: 5)
Our hot water heater dies Wednesday. A service tech was there same day to diagnose the problem. Install was next day. Both technicians were extremely professional and walked me through each step as they went. It was an easy experience. No hassle and no worries. I would absolutely recommend their services hands down.

Review 7 (2021-03-20 - Rating: 5)
My service guy was Austin. He was respectful of property and walked me through what needed to be done. Job well done. What I like about this company you call it wasnt a week out appointment it was same day service. Yes I would use again. Do you guys look at sump pumps?

Review 8 (2021-12-08 - Rating: 5)
Mike was very professional and timely, he did not make me feel pressured to get the work done. I have used both Benjamin plumbing and one hour heating and the overall companies are amazing if you like grade A+ customer service.

Review 9 (2021-05-06 - Rating: 5)
Benjamin Franklin plumbers are extremely professional. They take time to explain what they are doing and why. They are very courteous and friendly. They respect you and your home. I have used their services many times and the quality of their work is excellent. I have never had to call them back with a complaint. I highly recommend Ben Franklin Plumbing to anyone who needs plumbing repairs. Their prices are very reasonable compared to the competition.

Review 10 (2020-09-24 - Rating: 5)
Matt came out and was very professional. Work was done on time and on budget, and done on the same day, even though he had to locate a replacement. By the time he was done it was after 8pm. Very pleased with the level of service I received. Way to go, Matt, Katherine and the entire team at Ben Franklin! First time using them and would use them again. Ron B.

Review 11 (2020-09-06 - Rating: 5)
Sean McDonough was the best! Very sweet , kind and professional. Fixed my problem quickly. One of the nicest guys. I also liked that I got a text with his picture prior to his arrival. Great company that was able to help out on a holiday weekend. I would definitely recommend them

Review 12 (2023-02-06 - Rating: 5)
We had excellent service from this company. Sean was not only professional but personable and knowledgeable. He didn’t try to upsell on things we didn’t need and gave us tips to prevent future problems. Would highly recommend and use again!

Review 13 (2020-12-04 - Rating: 5)
The two gentleman were professional and quickly fixed the problem, which was a clogged drain. I have used Ben Franklin several times because the price is competitive, I can always get next day service, the plumbers are easy to deal with and the problem is fixed quickly. They are also very transparent with pricing and it is never a hassle. This time, the plumbers were running early and called to ask if they could arrive before the scheduled window, which I appreciated.

Review 14 (2021-01-05 - Rating: 5)
Excellent and quick service. I had my entire sump pump replaced. Everything was explained to me to me in a clear manner. The guy (jason) answered all of my questions and concerns. Plus he was very patient while I had to contact my home insurance.

Review 15 (2021-07-02 - Rating: 5)
I called on Thursday and they came out the next morning. Made it a priority, I really appreciated that. Really good company, from Barbara the helpful woman at the office to Austin the wonderful service technician who fixed my problem. Would totally recommend them.

Review 16 (2020-08-08 - Rating: 5)
My sump pump was running for three days after heavy storms. I contacted Benjamin Franklin plumbing in Dover and they dispatched Matt the next morning. It turned out that was a minor issue that I couldve resolved if I could negotiate a crawl space. Matt resolved the issue and did not try to upsell their services. He was prompt, respectful and honest. I would definitely recommend this service to my neighbors and friends in the future.

Review 17 (2021-12-08 - Rating: 5)
Experienced professional technician arrived on time and unclogged our main drainage pipe. We did not expect that the technician would end up pulling out a 20 foot homemade auger the previous owners of our home had gotten logged into the drainage pipe. Benjamin Franklin Plumbing really did a fantastic job.

Review 18 (2021-10-04 - Rating: 5)
Both Matt and Mike were very professional when entering our home. They put on the booties so as not to track dirt from the outside into our home. They looked over the work to be done before providing a quote. They also worked with me on obtaining the best possible price.

Review 19 (2021-01-10 - Rating: 4)
Yesterday was the 2nd time in 9 mo. that Ive used this service. Both times Ive been satisfied with the work done-the service person was very courteous,and arrived as scheduled.I was disappointed that the 15 min it took to clean a bathroom drain, cost $99. I totally understand labor charges. However, during these difficult financialtimes, perhaps that charge couldve been rounded off to a 30 min increment, instead of charging for the 45 min that were not used. Just a thought.

Review 20 (2021-04-08 - Rating: 5)
The gentleman was very nice and professional. He fixed our hot water heater problem. He was very nice and communicated everything with me, addressed all my questions and concerns. Definitely recommending this company🤗

Review 21 (2021-08-05 - Rating: 5)
We’ve used Benjamin Franklin’s plumbing for several projects including installation of a water softener and filter system and utility tub with pump up. Matt and John were fantastic to work with as well as very professional and knowledgeable. The project financing is extremely convenient.

Review 22 (2020-12-09 - Rating: 5)
We called around 10:30pm expecting them to come that same night because it said 24hr. But they did not come until the next morning around 9am. Which was fine, I just wish we would have known that because we were in and out of sleep expecting a call. When the guy arrive he was super professional and very helpful. Highly recommend them!

Review 23 (2021-08-10 - Rating: 4)
Cameron was on time, very professional and upfront about costs. Luckily our plumbing issues were minor and we will be able to address them ourselves but I would call Benjamin Franklin Plumbing again if we need anything. Everyone we spoke to was friendly and professional.

Review 24 (2020-12-16 - Rating: 5)
Mat was very courteous and professional. He made sure to show us exactly what the problem was and gave us our options. I in no way felt pressured to have him fix it which made the high price easier to bear. He made as little mess as possible, he was in and out in no time. I would use them again.

Review 25 (2021-06-23 - Rating: 5)
Service was excellent! Matt showed up roght on tone! He was professional Perdonabke. Excellent. Immediate we my ascertained the problem and within five minutes it was fixed abs back working agsin. AppeRs the trouble maker was a screw! Two weeks ago ceiling on kitchen area abs adjacent area ceiling collapsed. Lots of detrius from upstairs came down. Including a screw! Highly recommend. Esp of you get Matt!!

Review 26 (2020-08-15 - Rating: 5)
I was happy with my experience with this company. Problem was fully explained, cost and scope of work were clear and work area was left clean. They showed up within time period given and were very pleasant. I would check website for current coupon for money off certain services. All in all I can honestly recommend this company.

Review 27 (2021-01-23 - Rating: 5)
The plumber who came out was professional and personable. He informed me of the different possibilities of what may need to be done to complete the repair prior to starting anything. He was quick and efficient. I would use Benjamin Franklin Plumbing again without hesitation.

Review 28 (2021-10-05 - Rating: 5)
Both Matt and Mike were fantastic. They were extremely thorough and highly professional. They gave me a complete breakdown of what was to be done and alerted me if they found something of concern. I would highly recommend this team.

Review 29 (2021-05-03 - Rating: 5)
This is the 3rd time we’ve used Benjamin Franklin Plumbing and each time they’ve done a great job! Sean remembered us from the last time he was here even though it was in June 2018! Highly recommend using them for any of your plumbing needs!

Review 30 (2021-12-27 - Rating: 5)
Had a water leak in the ceiling on Christmas Day. Called BFP and was given a Monday 10:00a until..... appointments. Sean from BFP called and was there a little after 10:00a. I showed his the water mark in the ceiling and you could see he knew what it could be. He pointed out in the upstairs bathroom what could be the cause. He couldve, but didnt try to sell me expensive fixes that he could provide. I truly appreciated his pointing out what DYI fixes that were available. I really liked Seans professionalism and honesty. If I ever needed plumbing help of any kind, I have BFP on speed dial. They are not on the most affordable. But they have integrity and professionalism. They dont take advantage of you. They give you their price for the work that has to be done.

Review 31 (2021-03-30 - Rating: 5)
Quick service and Carlos was extremely helpful. He fixed our issue quickly. When a secondary issue arose beyond his expertise, he helped us troubleshoot the issue and offered suggestions. I would definitely recommend Ben Franklin plumbing!

Review 32 (2020-10-13 - Rating: 5)
Matt was great. On time and professional. He found the leak in our well supply line quickly. Replaced our pump and got us up to code. Thanks

Review 33 (2021-02-17 - Rating: 5)
Carlos well very respectful of our home and responsive to our needs. We had a list of items from a home inspection and he evaluated and responded to each and every item to our satisfaction.

Review 34 (2022-09-24 - Rating: 5)
Austin came out to take a look at my garbage disposal and fixed it right away, very polite and hard working guy. Highly recommend this company.

Review 35 (2020-12-22 - Rating: 5)
Service completed quickly once they arrived. Good job by good guys. Wore their booties and masks while in our house and cleaned up well when done!

Review 36 (2020-10-04 - Rating: 5)
Had clogged main line to septic, was able to get tech out in a timely manner. He was fast, courteous and friendly. Worked hard, above and beyond to clear the roots from main line. Thank you!

Review 37 (2021-06-21 - Rating: 5)
Very pleased. Showed upOn time with the right equipment, service person evaluated and listened first, knew what to do without trying to BS me and did a quick clean job for a reasonable price.

Review 38 (2021-06-15 - Rating: 5)
Replaced by old light and sleeve and reset the control box with a new battery. System is working fine now very happy with the service.

Review 39 (2021-09-26 - Rating: 5)
Austin my plumber was very professional and did the job quickly! He even tightened my bolts . I appreciate you coming out on a Sunday ! Thank you so much

Review 40 (2021-09-22 - Rating: 5)
Austin was very knowledgeable and helpful. Came to replace my water heater same day. Had hot water again in about an hour.

Review 41 (2021-01-29 - Rating: 5)
Extremely pleased with the punctuality and repair work. Very courteous and explained the repairs and cost. Would absolutely call again for any plumbing concerns.

Review 42 (2021-08-03 - Rating: 5)
Awesome service, the Tech was very professional and detailed, was very honest about what he could do and not do. Great company try them. Thanks

Review 43 (2021-11-22 - Rating: 5)
Totally satisfied. Turns out it was just a breaker.The problem was diagnosed immediately and corrected. Very knowledgeable and professional.Highly recommended

Review 44 (2021-05-12 - Rating: 5)
The technicians were knowledgeable, respectful, courteous and efficient. I couldnt have asked for better service. I would absolutely recommend Benjamin Franklin Plumbing.

Review 45 (2020-10-09 - Rating: 5)
They were wonderful. They did everything that needed to be done in the time frame and price they quoted. Would recommend them to any one who needs a plumber.

Review 46 (2021-04-12 - Rating: 5)
Great, friendly, professional service. Carlos was on time, very professional, knew his stuff, and went above and beyond for us. We are very satisfied customers. Thank you!

Review 47 (2021-09-07 - Rating: 5)
Unbelievable the steps these young men took in trying to fix my water issue in the pouring rain and did all with a smile and explained everything. I absolutely recommend this company.

Review 48 (2021-01-28 - Rating: 5)
Service tech was very professional, once he determined the issue he made several recommendations and let us choose the best option for us.

Review 49 (2021-06-03 - Rating: 5)
Charlie was patient knowledgeable and didnt take any shortcuts. His service provided was excellent thank you.

Review 50 (2023-11-09 - Rating: 5)
Called them this morning at 9 am and they had a plumber out before 11 am to fix my kitchen sink drain pipe (which had somehow fallen off overnight). The plumber, Sean, suggested a few options with different costs associated to make the repair and then did the repair very efficiently. He was so friendly, proficient and patient. I would not hesitate to recommend Sean, or likely any of the plumbers associated with BF.

Review 51 (2021-07-09 - Rating: 5)
Just bought a house and the plumbing pipes were bad and they came out and fixed it they all was freaking awesome from the women in office to the people that came out ...they explained everything to me and my wife I would definitely recommend them to anyone..so thank you for everything ❤

Review 52 (2021-03-25 - Rating: 5)
Quick professional service. Very thorough! Would recommend Matt and Benjamin Franklin Plumbing anytime!

Review 53 (2021-07-29 - Rating: 5)
I was very happy with the work, very nice guys ,I would tell my friend about them.

Review 54 (2021-07-06 - Rating: 5)
I requested a quote for the service I need and they arrived on time, were very professional and explain everything in detail.

Review 55 (2020-11-10 - Rating: 5)
Services were conducted same afternoon I called and were completed in a professional and timely manner.

Review 56 (2021-04-23 - Rating: 5)
Had a great experience service was excellent & affordable prompt service & reliable would definitely use them again

Review 57 (2020-11-25 - Rating: 5)
My sump pump switch was sticking in the on position. Technician installed a new one.

Review 58 (2021-06-28 - Rating: 5)
Very quick , knowledgeable and professional. Would definitely use again.

Review 59 (2020-08-07 - Rating: 5)
Quick service and sent follow up texts and emails. Great communication

Review 60 (2021-06-04 - Rating: 5)
Fantastic experience! Will definitely use them again!

Review 61 (2023-06-21 - Rating: 5)
Tony was very nice, respectful and on time

Review 62 (2021-12-13 - Rating: 5)
This company was my 3rd phone call for a busted pipe in my home. I promise you they will be my first phone call if I ever need plumbing again. From the receptionist to the plumber they were all professional, down to earth, knowledgeable, and quick! The receptionist was the one who told me how to turn off the water in my home (yes I’m clueless when it comes to repairs on anything). She really eased my anxiety while the water is gushing out of the pipe onto my floor. She took my name and number and told me they will contact me when they are 20 minutes away. About 2 hours later I have gotten the phone call and they were here. He got right to work and figured out the problem right away. Gave me an estimate then got right to work. Highly recommend these people!

Review 63 (2020-12-31 - Rating: 5)
Everything is good 👍First time using company hopefully will continue

Review 64 (2021-12-11 - Rating: 5)
I had an emergency with our tub drain & leaks in basement. Was able to schedule an appointment almost immediately. Technician/plumber was able to fix the issue same day. Works & looks great. Highly recommend.

Review 65 (2021-06-13 - Rating: 4)
I came home from work on Friday to find out that I had no water. Benjamin Franklin was the company that was able to take care of it the soonest.Matt came out Saturday evening to check it out.He didn’t have the parts available, new jet pump and water pressure tank, but came back on Sunday afternoon to take care of it.It was considerably more expensive than I expected, but Matt was friendly and professional, and did a great job.Matt should probably get a raise.

Review 66 (2020-09-01 - Rating: 5)
We had BF come out to give us a quote for gas line installation for a range in the kitchen. While we decided ultimately to wait a little while to do the project, it had nothing to do with the service we received. Our technician was timely and knowledgeable. He was able to give us a quote quickly, which we hope to be able to follow up on in the spring.

Review 67 (2020-09-12 - Rating: 5)
Forrest was very friendly and efficient and highly reccomend!

Review 68 (2021-05-21 - Rating: 5)
We had a water filtration system installed and Forrest was on time, informative, polite and tidy. He explained what to expect and he was right on point. I would highly recommend this company and technician any time.

Review 69 (2021-01-11 - Rating: 5)
The associate Matt was great! He was very knowledgeable and efficient. I called around 8am and the leak and pipes were repaired by 3pm same day.

Review 70 (2021-03-14 - Rating: 5)
Easy to schedule. Arrived on time. Provided excellent service. Answered my questions and gave a few suggestions. Will definitely use again in future.

Review 71 (2021-06-04 - Rating: 5)
Dispatching and technician showing up, for excellent job past professional and explained everything in detail.Five stars for Forest Grant

Review 72 (2020-11-23 - Rating: 5)
Team showed up when expected. Friendly and quickly found the clog. A toilet needed to be pulled (expensive) and they let me do it while they were getting their equipment ready. One of the guys even helped me get septic tank covers back in place while the other was doing paperwork.

Review 73 (2021-01-08 - Rating: 5)
I was almost done with installing my gas stove when I just couldnt unscrew the gas line coming from my gas supply line. I had multiple concerns with just trying to muscle it off being so close to a shut-off valve so I called up Benjamin Franklin plumbing to avoid any accidents. They scheduled my appointment next day and when the tech arrived, he educated me on the situation and got me up and running within a few minutes! They also tested for any leaks as Im in a very old house and found none thank goodness! Will definitely recommend and use them in the future!

Review 74 (2020-08-25 - Rating: 5)
Fast service. Professional workers. Highly recommend them.

Review 75 (2021-05-22 - Rating: 5)
Matt is a true professional and a gentleman. He explained everything he was doing and the results he was looking for. I will send all my plumbing work and will recommend BFP to anyone.

Review 76 (2021-01-07 - Rating: 5)
I have used this service many times and will again. They fix whatever you need. They have a great attitude that fills you with confidence that the job will be done right the first time correctly.

Review 77 (2020-08-20 - Rating: 5)
I highly recommend Benjamin Franklin for my plumbing needs. John was very efficient and explained everything that needed to be done.

Review 78 (2021-02-04 - Rating: 5)
Assessment done properly and with clear explanation and pricing

Review 79 (2021-05-19 - Rating: 5)
Reoriented reverse osmosis faucet. - extremely fast!

Review 80 (2021-04-28 - Rating: 5)
Excellent yearly service. Highly recommend!

Review 81 (2023-09-27 - Rating: 5)
Excellent plumbing by Benjamin Franklin Delaware.

Review 82 (2021-10-11 - Rating: 5)
Honest work. Will use them again

Review 83 (2021-01-20 - Rating: 5)
Fast service reasonable price.

Review 84 (2020-10-06 - Rating: 5)
John was pleasant on time and professional.

Review 85 (2020-11-30 - Rating: 5)
Professional, on-time, relatively in-expensive, great value for the money, excited/enthusiastic about their job - these guys enjoyed mucking around with my old, yucky, clogged up pipes!