Imperial Plumbing

Located in Denton, Texas

Address: 2124 James St #120, Denton, TX 76205, United States

Phone: +1 972-689-0578

Rating: 4.8

Services

Repair services
Cash only
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-21 - Rating: 5)
Owner Toby is very professional, stays in communication and informs you of the process. Competitive pricing that was 20-40% less than other bids. Very happy with the work

Review 2 (2024-07-03 - Rating: 5)
Superior customer service. Would recommend for all plumbing needs. Had a leaking sink fixed within minutes. Also been working with Doug to mitigate some water damage from a leaking shower pan and he’s been very knowledgeable and professional with fantastic customer service.

Review 3 (2023-08-25 - Rating: 5)
So disaster struck and my house was flooded with sewer backfill. I called probably ten different companies, one of whom came out to my house, shrugged a few times and then left. Toby at Imperial came to the rescue, and got me set up with expediency and transparency. He helped me navigate dealing with the city for their part of the repair and Allstate for covering the damages and applicable repairs.He was on time, communicative, and is a great leader for his team. A couple of his guys left a mess on my patio, and without me even saying anything to him he called me to tell me that he corrected that behavior with his guys and theyd be coming back to clean up the mess. His staff werent even bad - I wasnt even bothered by it because they were all so friendly and good to me and my fiancé. I mean heck, they even brought me lunch when they went to go grab some. Toby and Doug are great guys, and youre in good hands when you call them.

Review 4 (2023-09-17 - Rating: 5)
Great experience with Imperial. Answered my call on first try and was able to get to our house to repair a leaking water heater on Saturday within a few hours of my call. Will use again in the future!

Review 5 (2021-01-26 - Rating: 5)
I had a list of items that needed repair. Toby called ahead of time to go over the items so that he would be prepared when he arrived the next morning. He arrived on time and, for those who are concerned about the current Covid situation, both gentlemen wore their masks the entire time. They were respectful and honest. Toby went above and beyond. This is the type of company you can feel good about and have a lasting relationship for years to come. I definitely recommend Imperial Plumbing and will not hesitate to use them in the future.

Review 6 (2019-03-08 - Rating: 5)
Very happy with my experience with Imperial Plumbing. I had them replace my water heater and fix a shower valve that was giving low pressure. Toby was very knowledgeable and not only fixed my problems but explained what he was doing as he fixed it. I would definitely have them out again next time I need plumbing work.

Review 7 (2019-10-08 - Rating: 5)
I dont ordinarily leave reviews because I have extremely high expectations of professionals providing service and am typically disappointed. However, in the case of Imperial Plumbing, Im compelled to leave a 5-star rating for Toby. I had a slab leak and Toby methodically narrowed it down to a leaking circuit. He advised me throughout the process and there were ZERO surprises about cost, effort and outcome. Will use him again and recommend to my neighbors.

Review 8 (2019-01-11 - Rating: 5)
Have had Imperial out to the house a couple times to look at some issues. Theyve always been upfront and honest about whats involved in a job and what the costs will be. They were out today to install a new toilet in the master bathroom. They were on time, friendly and professional, and the work was done quickly and correctly. I would highly recommend Imperial Plumbing.

Review 9 (2018-06-16 - Rating: 5)
Very friendly and informed. I call multiple plumbers, knowing what is wrong with my water heater and Tony is the only one who didnt recommend replacing my year old water heater. He was able to get me an appt. Quickly and was finished in under an hr. The service call is a higher than most but I am willing to pay that for someone that isnt going to try to up-sell me. I would highly recommend.

Review 10 (2017-04-26 - Rating: 5)
Imperial plumbing is the best plumbing company around. Toby is very professional and caring and go beyond what a normal company would do for you. They will give you honesty and try to save you money and time. I have used them to put new plumbing in and to fix old plumbing and they are an expert in both. I will never use another company for my plumbing needs

Review 11 (2019-06-09 - Rating: 5)
Imperial Plumbing and Toby Thomas are our go-to plumber. We have a 30-plus year old house, which means you better have a good plumber because problems are inevitable. Imperial has taken care of issues ranging from mundane (a toilet not properly flushing or replacing a garbage disposal) to the much more urgent (a dead and leaking hot water heater). When our hot water heater expired, Toby got to us rapidly, evaluated the situation, and arranged for water remediation (water leaked into a wall). He installed a new hot water heater, set up a drainage system, and replaced old, inefficiently designed pipes. I strongly recommend Imperial Plumbing.

Review 12 (2018-08-02 - Rating: 5)
I cannot express how awesome, Toby, and his side kick are. At my clients house, there was a sewage blockage and he came out within 24 hours. He is knowledgeable and personable. We had a mess and they went above and beyond the call of ‘doody’ to help us. I will be calling Imperial Plumbing for my personal plumbing issues going forward. He deserves more than 5 Stars!

Review 13 (2014-05-01 - Rating: 5)
Luckiest Google search ever!!4:30 on a weekday afternoon and I get a call from home that theres water in my garage. A quick Google search for plumbers in my area netted me Toby at Imperial Plumbing. He was obviously knowledgeable and even at that late work-day hour, willing to put things into fast gear to get to my house that night. He did, installed a new water heater, took the time to make sure I knew how it worked, and totally cleaned up the area before he left. He was friendly, very professional, reasonably priced, and is now permanently lodged in my cell phone as our familys plumber.

Review 14 (2020-12-10 - Rating: 5)
Called in about several issues concerning my hot water heater. Talked with Toby who took the time to trouble shoot the problem and walk through all the scenarios. He was extremely personable and upfront. This company is amazing. I highly recommend them.

Review 15 (2019-05-06 - Rating: 5)
They got the job done promptly and professionally. Once Robert saw he needed a smaller plumber for the job, he scheduled Toby to come out shortly after with no charge on the first visit. Toby showed great patience and humor in trying to squeeze into a super tight spot behind the toilet. The situation has provided many giggles between my boyfriend and I. #littleplumberboy #holdmeclosertinyplumber. But seriously, theyre awesome. Sorry Toby, youre not really that small. 🤣

Review 16 (2018-03-22 - Rating: 5)
Our issue arose late in the evening and after calling several company’s I decided imperial would be the one. The decision really wasn’t about the cost since everyone is similar, the decision was based on them picking up the phone and being courteous. Tobey arrived when expected and was able to solve the issue and more, determining that the actual sewer line had been compromised by roots. Honestly exceptional service, hopefully this review is helpful for people looking for good service.

Review 17 (2018-10-13 - Rating: 5)
I was very pleased with the service we received yesterday, which included replacing fill valves in both toilets & clearing one chronically clogged sink. The price was reasonable, and included a volume discount for the multiple services we needed. Best of all were the several bits of education they gave us in regard to various water & sewer valves in and around the house...sometimes the free stuff is best! Thanks again.

Review 18 (2021-08-12 - Rating: 5)
Service was good and they were on time. I gave them the problem over the phone and they gave me what they think the issue might be and the probable price range....and not the $99 diagnostic fee. They are a little higher priced than the smaller plumbing guys...but they did a pretty good job.

Review 19 (2018-06-15 - Rating: 5)
I was totally impressed with Toby. He arrived when he said he would. Told me the problem & explained to me everything that needed to be done. Money well spent! Got my water heater replaced fast

Review 20 (2018-10-14 - Rating: 5)
Couldn’t be happier with the service I received!!! Not only was Imperial Plumbing right on time, they took time to explain what the issue was and what needed to be done to correct the problem. Professionalisms was unbelievable and the pricing was amazing! Would strongly recommend to anyone who is looking for top notch service that doesn’t break the bank! Thank you again for restoring the hot water in my home!!!!!

Review 21 (2019-06-13 - Rating: 5)
Ive been using Toby and Imperial since day 1. This is the only plumber I use and so do all of my friends and family. If you want good, honest work, these are your guys.

Review 22 (2021-02-15 - Rating: 5)
Woke up to no water today due to frozen pipes. Called them they came in a few hours and got right to it great attitude and helpful advice even in the snowy weather definitely will refer this company to whoever needs a good plumber.

Review 23 (2021-02-16 - Rating: 5)
They went above and beyond for us during a main leak on a bitter cold Sunday morning as the winter storm blew in on Valentines day. They were friendly and generally happy to be of service. Given the circumstances the fees were more than fair. Highly recommend them.

Review 24 (2017-05-03 - Rating: 5)
Thank you, Jay & Imperial Plumbing!!! Service was GREAT!! I called, you came right out, told me what was wrong & fixed it!!! HONEST, affordable & quick! I will definitely recommend you to others! Much appreciated!

Review 25 (2024-04-22 - Rating: 5)
I found this place because I had a leak in the middle of the night. This was the only place I could get a hold of. They did great and didn’t try to overcharge me. I’ve had other companies do that try to take advantage of me being a girl and lie about stuff that I didn’t even need.

Review 26 (2019-01-24 - Rating: 5)
You are going to love these guys. Great at their jobs, professional, on time. Good prices. Dont use anyone else. Call Imperial!

Review 27 (2023-04-07 - Rating: 5)
If you need a plumber in the Denton area this company should be one of your top choices. The plumber Sam is very knowledgeable, professional and just an overall positive experience. They came to diagnose what was wrong with my water heater and realized we needed to replace it. He explained everything in great detail and with a great depth of knowledge. They came in the next day and replaced everything efficiently and on time. They are honest and gave a great fair price for the work and materials needed. Walked through everything with me, recommended an electrician and just put my mind at ease. So if you need a plumber, call them!

Review 28 (2020-01-14 - Rating: 5)
Toby is friendly, informative, great communication...and showed up right on time. Very professional and knowledgeable.

Review 29 (2022-06-10 - Rating: 5)
Absolutely blown away by this company. I called this evening to see if I could get a quote on a new p-trap for a vanity I was installing. I didnt get ahold of them immediately, but they called be back within an hour to see if they could help.After asking for a quote, instead the man I spoke to asked me a few questions to help diagnose what issues I was running into, and walked me through step by step how to do the installation myself. He was super kind and patient, and knowledgeable.You just dont see this kind of service from contractors these days. If we ever have another plumbing issue, these guys will be my first call

Review 30 (2021-07-01 - Rating: 5)
Called and left a message, and quickly received a call back. I had a problem with some incorrectly installed drain pipes under the kitchen sink. After giving Toby the details, he let me know that he wouldnt feel right about charging me for a full on-site repair, and instead walked me through the repairs himself, and even called back later to check on things. You dont get that kind of helpfulness most places, especially not for free. Ill be calling Imperial Plumbing the second I have another plumbing issue, and Id recommend you do the same.

Review 31 (2019-11-03 - Rating: 5)
Weve used Imperial before and Toby and the team are the friendliest, most reliable in the business! I wanted to thank you guys for responding quickly when I recommended you to my mother for an emergency. She said youre better and more polite than those franklin guys.

Review 32 (2018-11-28 - Rating: 5)
Toby and Sam were on time and very helpful in finding my problem. They fixed my issue and gave me some advice to help prevent any other problems and did not overcharge me. They did a great job and I would highly recommend them.

Review 33 (2019-04-23 - Rating: 5)
Fast, efficient, professional service! I had originally scheduled the service for wed and they managed to fit me in a day sooner. They also answered every question I had and thoroughly explained what my hot water heater issue was and simple maintenance I can do for it. I would highly recommend!

Review 34 (2018-10-04 - Rating: 5)
Awesome service! They resolve my main drain clogged issue in a matter of minutes! Awesome people highly recommended!

Review 35 (2019-02-20 - Rating: 5)
I havent used Imperial YET, but I didnt have good luck with my Home Warranty when I used them for my A/C... so was looking to just call a plumber myself and seen Imperial had good reviews. I called at 7:15am and Toby answered happily. He didnt pressure me to use them, and actually told me advice on what to say when getting service through the Home Warranty Vendor. He was so nice and thorough, so I had to write a review and if I do need service again, I will definitely be using Imperial Plumbing.

Review 36 (2018-07-27 - Rating: 5)
Great professionalism, amazing service and within minutes make you feel like family ! Highly recommend !!

Review 37 (2020-05-14 - Rating: 5)
We recently notice the hot water was only warm and suspected the hot water heater. Next day it was cold so I started looking for a “local plumber”. I called one and he was unavailable and recommended Toby from Imperial Plumbing. I called and he came out on Saturday and quickly realize I had worse problems. He found there was water running thru the meter (I calculated 10,000 + gallons) and suspected a broken pipe under the slab. He put a shut off valve on the hot water heater to stop the water flow under the slab. He could do no more till Monday to get a permit but we at least had cold water. Toby and Sam, his employee, came Monday and using listening devices determined the hot water line between hot water heater and washer was ruptured. He gave me a complete itemized cost for each repair in writing and let me know of any possible additional charges if something else was discovered. We decided to replace the broken pipe, hot water heater (13 years old) and washing machine faucets. They came back Tuesday morning, confirmed their findings from Monday and rerouted the hot water line thru the attic to replace the ruptured line. They also replaced the hot water heater and faucets for my washing machine. EVERY step of the way Toby explained what they were looking for, suspected and doing to resolve the issues. EVERYTHING they did was very professional, of the highest standards and they cleaned up as the job progressed. I will be recommending Imperial Plumbing and Toby to ALL of my friends and highly recommend them to anyone who reads this review. Top notch, highly professional, friendly, reasonable costs and most important very, very honest.

Review 38 (2017-05-16 - Rating: 5)
Great experience with Imperial Plumbing. Toby was our plumber and he was prompt and very friendly. He thoroughly explained the issue and what our options were, showing me along the way exactly what he was talking about and what the pricing would be for the different options. I forget the name of the gal I spoke with on the phone who scheduled my appointment, but she was most helpful. She was very friendly and also thoroughly explained the process (theyd been out once prior to our scheduling the work as they were initially dispatched by our home Warranty company who ultimately did not cover the issue and so we secured Imperial Plumbings services on our own accord). Seems like they have a great team all around and Id highly recommend!

Review 39 (2018-10-22 - Rating: 5)
Fast turn around, got the job done quick, very nice guys.

Review 40 (2018-11-12 - Rating: 5)
On October 31, I incurred a water leak in my home. I called American Home Shield to check it out. Their plumbers came and said I had a leak and said they couldn’t take off the skirt of my bathtub and left. I called Toby Thomas of Imperial Plumbing afterwards and Toby came in ASAP. Toby took off the tubskirt and realized that we had a severe water leak. Toby investigated the leak and determined it to be a foundation leak in the wall of the hall. Toby got me in touch with Gary Taylor of D&W Restoration. This was a blessing! D&W found the leak and turned off the hot water heater to stop the leak. Immediately thereafter, Toby came in and devised a plan and corrected the leak that saved us a significant amount of money.