The Steam TeamTST Restoration

Located in Dallas, Texas

Address: 1191 Empire Central Dr, Dallas, TX 75247, United States

Phone: +1 214-631-8326

Rating: 4.4

Review 1 (2023-09-27 - Rating: 5)
We had 3 water leaks in 2 months! Completely unrelated. The first one was minor compared to the third one, but the Steam Team including Jose on the mitigation and Dave/Pedro on the reconstruction were top-notch! On the third one, Jose came back to help us and he went above and beyond - even found the leak when our plumbers could not! The second leak was assigned to another company, but wish I would have insisted on the Steam Team for that one too! Steam team it is if I ever have another issue.

Review 2 (2020-12-12 - Rating: 5)
Jeff Lester and The Steam Team took on a difficult project for us this year and did a great job.The team that completed the work made a long and challenging project one that we could survive, and we stayed in our house through the whole process — during the pandemic.We discovered a water leak under our house. USAA sent Jeff’s team to evaluate the damage. Through the process, they managed the organization and move of our belonging with an organized, thoughtful and incredibly kind team. They oversaw the project management of the large furniture move along with the packing and documentation of all of our stuff — and they were able to put it back exactly as it started when the work was completed.The demo work was fast and other than losing access to a portion of our home, we were able to continue using our kitchen and living areas while the project moved forward. We were concerned that we would lose the 60 year old floors that are the centerpiece of our home. Jeff and his team were able to craft a solution to rebuild the sub-floor and restore the original flooring of our home. They did a magnificent job.Jeff was a great partner during a very stressful time, and we are thrilled with the finished work.

Review 3 (2019-06-28 - Rating: 5)
One of the harsh spring storms left us with a nice little flood at our office this year. It was not a pretty site walking into a half flooded office Monday morning. We had to keep working and needed a fast professional response. Once power was restored the Steam Team was on site with dehumidifiers and fans to dry our offices out. Once we were dried out they handled the restoration of our damaged floors and walls. Thank you Steam Team for making our office workable again.

Review 4 (2020-06-30 - Rating: 5)
To begin, I am a new homeowner, my husband and I bought our house back in January and moved in March. We began to notice water leaking into the house from under our tile and just pooling up into the garage. The people Ben worked with were so kind, and caring. I felt so hopeless with the situation, but the more work they did the better we felt. The guy that fixed our busted pipe worked over the weekend to make sure that we had water by Sunday afternoon. I was shocked. The guys that fixed a GIANT hole in my wall, were done in two days. They even painted the entire ceiling because the paint didnt match JUST right. I cant even tell where the repairs were done. The grout lines look so good I cant even tell the difference of where the old ones are and the new ones begin. Honestly, the experience was overall very good. I would use them again.

Review 5 (2022-10-18 - Rating: 5)
I want to thank The Steam Team crew and especially David Williams. He kept me well informed and was always quick to respond when I had questions. He kept the restoration running smooth with the attention to detail that I wanted. David was always professional and friendly and we got an exceptional result. Thank you!

Review 6 (2020-03-31 - Rating: 5)
Our homeowners insurance company referred us to TST after a water leak under our kitchen island damaged our hardwood floors. I was hesitant going with a company insurance recommended. Isaiah and his team more than surpassed expectations. They were friendly, punctual, and did a fabulous job. They fully draped our kitchen (but took the time to drape to allow us access to kitchen sink and oven) and took precautions to lessen the amount of dust made when taking up affected flooring. They checked moisture levels even on Saturday and Sunday to ensure the drying process was going smoothly. I highly recommend TST and would definitely use them in the future!

Review 7 (2022-07-07 - Rating: 5)
We had some fire damage to our home. My insurance, State Auto Insurance responded quickly and referred me to Mr. Ben Behel with The Steam Team (TST) Restoration. Mr. Behel answered all my questions and explained the prosses of what was to come in detail. He secured our home and reassured me that everything was going to be OK. The thing that stood out in my mind is that he told me not to make any big decisions for a few days. He understood that I was probably in a bit of shock and stress. We are very satisfied with everything Mr. Ben Behel and The Steam Team did for us. And everyone with TST that we met and spoke with were very professional. Above and beyond Great Costumer Service.Thank YouRuben Salazar

Review 8 (2022-03-03 - Rating: 5)
These people are amazing. Got them from USAA. They came and identified what was wet, took out what was needed and made sure everything was really dry before completed. They were professional and very detailed to make sure things were handled completely. They listened to my concerns and worked with me so I felt comfortable through the whole process.

Review 9 (2021-04-22 - Rating: 5)
During the intense winter storm of February 15 2021, our church had approximately 12,000 ft of flooded area. Jeff and his team were on-time, professional, thorough and kept me informed every step of the way. On a scale of 1-5, I give them a 7.

Review 10 (2019-12-18 - Rating: 5)
Amazing company to work with! They helped me recover after an especially difficult disaster. They truly went above and beyond. If you are looking for a team to help after a disaster, choose The Steam Team!

Review 11 (2020-12-12 - Rating: 5)
Landon, Isaiah and Tim were amazing! They came right away, worked around the clock and did an outstanding job. Top notch service and professional crew all the way around. Highly recommend!

Review 12 (2023-06-27 - Rating: 5)
“Ben came out from The Steam Team after the fire we had and he answered all my questions and was really professional Very happy with the service he provided.”

Review 13 (2019-08-26 - Rating: 5)
TST Restoration recently did some work on our home after a flood & we couldn’t be more pleased with the results. The entire process was smooth from beginning to end. Thank you guys so much!

Review 14 (2021-05-22 - Rating: 5)
Good people. They will get the job done on time and back as new no matter what which shows they are prepared, honest, committed and hardworking.

Review 15 (2022-06-23 - Rating: 5)
During our home restoration process, my family and I couldn’t have asked for a more friendlier and professional team to work with. Gerardo was very patient and and kind.If anyone is in need of a restoration team, I can confidently say that this team will help restore your home and make it even look better than before. Thank you Steam Team!!

Review 16 (2020-07-09 - Rating: 5)
I am so glad Hippo Insurance has the Steam Team Restoration as a preferred contractor. TST sent Ben out to help us with a water damage in our home. He was very professional and knowledgeable. Him and his team did an excellent job with the restoration and repairs to my home. I would definitely use them again.