Mr. Rooter Plumbing of San Bernardino

Photo of Mr. Rooter Plumbing of San Bernardino

Located in Colton, California

Address: 410 W Valley Blvd, Colton, CA 92324, United States

Phone: +1 909-970-6350

Rating: 4.8

Services

  • Online estimates
  • On-site services
  • Language assistance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
  • Repair services
  • Appointment required
  • Credit cards
  • Credit cards

Categories

  • Plumber
  • Drainage service
  • Hot water system supplier
  • Septic system service
  • Water filter supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-18 - Rating: 5)

    The Greatest Plumbing Sewer Line Repair Company in the Inland Empire Southern California ! Amazing work, incredibly fast and very professional ! From begging to end, they did everything perfectly. The last picture is how the lawn looked when they finished. Cant even tell they were here and dug 6 feet deep.

  • Review 2 (2024-12-22 - Rating: 5)

    Wow! Excellent service. I had a major problem. My main sewer line was in desperate need of help. I decided to called Mr Rooter. They quickly assessed the situation and immediately got to work. The communication was excellent. I got a full explanation of both the problem and how they would fix it. I’m sure it wasn’t easy but Wally, Carlos, Jeremy and Oscar got us up and running again. They were friendly, punctual, professional hardworking and respectful of my family and my home. They are fantastic at what they do. I would definitely call them again.

  • Review 3 (2024-07-24 - Rating: 5)

    I recently had the pleasure of hiring Mr. Rooter for a plumbing issue at my home, and I must say that I am extremely satisfied with the service provided. I had been dealing with a toilet that wouldn’t flush correctly for almost a year and had tried everything. I finally removed the toilet and saw I had roots the size of a small tree growing out of hole. I immediately called Mr Rooter for help. Their service technician, Enrique was not only punctual but also very professional and knowledgeable. He quickly identified the problem and brought back Adam the next morning. They were awesome at finding where the roots were coming in from and had their crew out that day. Javier was awesome. He literally found the “root” of the problem and efficiently fixed it. Enrique came back the next day to finish installing the new toilet ensuring that everything was working perfectly before leaving. Enrique’s attention to detail and commitment to providing high-quality service truly impressed me. I highly recommend their services to anyone in need of a reliable and skilled plumber.

  • Review 4 (2024-05-26 - Rating: 5)

    I would like to say a big thank you to Gabriel ,Otis ,David , Jonny, Enrique, Erik and especially Adam for a job well done . What started out as a simple main line cleaning turned into a main line replacement . All the guys that worked on this week long project were both professional and personable . Each member of the team took great care to make sure my two senior dogs were safe by closing gates at all times . Each and every one of the named above went above and beyond to not damage my flower beds even replanting a very lg aloe plant .Gabriel did a fantastic job of explaining any of my concerns and keeping me posted with any changes . Tiffany in the office did a great job also .I highly recommend this company and all of their employees . Thank you again!!

  • Review 5 (2024-12-25 - Rating: 5)

    I had an issue with my sewer line and I am very satisfied with the service provided by your company. The technician is very knowledgeable and very professional and respectful. Larry and his team are very professional and excellent workers. I will definitely recommend them to anyone who has the same problem. Thank you.

  • Review 6 (2024-10-16 - Rating: 5)

    Mr. Rooter Plumbing did an outstanding job repairing my fathers septic tank at his house. It was not an easy job, as it took four (4) days to complete. All the employees were very professional and knowledgeable! Everything pertaining to the repair process was thoroughly explained to us, and any questions we had were answered. The job was very well done, and we are extremely pleased with the outcome! Thank you to Andrew- the supervisor, and his crew- Enrique, Adam, Tony, Joshua, Joey, Fabian, Gabriel, and Andreas!! All of you were awesome!! Thank you for your hard work and dedication to your job!!

  • Review 7 (2024-12-02 - Rating: 5)

    Mr. Rooter was the only plumber in the area able to schedule same day for my clogged kitchen sink drain. Big thanks to Dylan and Noel for being timely and professional. They snaked and hydro scrubbed my lines and my sink drain is cleared and working great, all for a reasonable price. Appreciate the hard work.

  • Review 8 (2024-12-10 - Rating: 5)

    We called in the morning and were able to get afternoon service. David Ruiz was the technician who was able to clear the drain. He explained the options available to us, was polite and friendly making the experience as pleasant as possible. Thank you for your prompt response.

  • Review 9 (2024-08-30 - Rating: 5)

    Mr. Rooter’s plumbing company is great! Everything that I needed done got completed incredibly quickly; they explained everything perfectly to me; and they are willing to work on finances and take payments if needed. Nathan was very nice and he did a perfect job. We will be using them again in the future (and requesting Nathan again), and would highly recommend this company.

  • Review 10 (2024-10-31 - Rating: 5)

    We had an issue with a clogged urinal at our college, and Mr. Rooter came to the rescue! They arrived promptly, were very professional, and took care of the issue quickly and efficiently. Not only did they clear the clog, but they also took the time to explain what caused it and shared tips to help prevent future issues. We couldnt be more grateful for their expertise and friendly service. Highly recommend Mr. Rooter for any plumbing needs!

  • Review 11 (2024-07-20 - Rating: 5)

    Carlos Erik Gabriel Otis and Joey did a fantastic job. They all were very good at there work. Carlos took the time to explain what the were doing and the costs. What there did was a septic pump and a Hydro scrub. They did the work and clean up after the job. There were all very polite and friendly. I would recommend them to my friends and family. Thank you all for a great job. Janet Williams.

  • Review 12 (2024-10-03 - Rating: 5)

    The men that came out to help with the leak in front of home were very polite, professional and knowledgeable especially Wolly. I would ask for him to keep it simple in the wording since I am not familiar with plumbing and he would explain that my husband and I would understand the issue with the leaks and what was needed to fix. I would recommend Mr. Rooter. Fair price free estimates.

  • Review 13 (2024-12-18 - Rating: 5)

    Hector arrived quickly. Hector was very polite,professional and thorough. He fixed our issues in a timely manner. I am very happy with the service received.

  • Review 14 (2024-11-13 - Rating: 5)

    We had a pretty bad roots problem and needed quite a bit of work done, but Mr. Rooter came in clutch and saved the day. I called them one day, and they sent somebody out right away to diagnosis the problem and go from there. Within an hour or so from talking to Tiffany who was an absolute joy to talk to, Raymond was at my door and went to work immediately. He tried snaking the line, and determined that we had a pretty substantial root problem, and informed me that snaking the line just wasnt going to cut it. He recommended the hydroblast service to cut through the roots, and informed me that the original service charge would carry over to the hydroblast service. Unfortunately at this point Joey and Richard joined in the fun, and determined that we needed to have some pipes replaced. Richard explained in depth what they could do and what my options were, helped with financing, and we had a couple of guys out the next morning to get it done. They told me that they would be round at noonish, but I was pleasantly surprised when Ulises and Edward knocked on the door just before 8 a.m. These dudes started a minute or two after they arrived, and were nonstop all diggity dog day long. They went through the tile and through the foundation in what seemed like a few minutes. Before we knew it they were carrying out dirt in buckets, one after the other and they were already at the problem and holy cow we had a lot of roots. They replaced all the problematic pipes and installed a cleanout for easier access in the future. All told, ya boys were here for about 12 hours, but they were awesome. It was one and done all in one day. Relatively painless. Nothing but professional, friendly, and clean. They did what they came to do, and it only took the one day. I am extremely impressed and satisfied with everybody. Seriously everyone deserves a raise, including Tiffany. These guys were my first call, and Im glad I didnt bother with anybody else. Highly recommend. 10 outta 10 stars.

  • Review 15 (2024-09-02 - Rating: 5)

    Called Mr. Rooter and got a tech out to my house within the hour. Once we discussed problem he offered a couple of options with no pressure to do the job. After agreeing on task and price it was done in a timely and professional manner.Thanks again to David Navarro Ruiz from Mr. Rooter.

  • Review 16 (2024-08-01 - Rating: 5)

    Basically a water hose faucet drip was fixed. Before, the leak was very tiny and overnight it was worse. Thank God for Mr. ROOTER, professional, friendly, and good quality material.

  • Review 17 (2024-11-20 - Rating: 5)

    Mr. Rooter is the go-to plumbing service. Courteous, professional staff that treated my job (a rather large repair) as efficiently and professionally as possible. This is how a business should be and I am very pleased.

  • Review 18 (2024-09-06 - Rating: 5)

    Raul Velasco was super nice and very knowledgeable. He took his time to make sure everything was working correctly. I highly recommend him if you ever need a plumber. Thank you so much for your services.

  • Review 19 (2024-11-13 - Rating: 5)

    I was searching for a plumbing company to help my parents out with a leaking water main. First add to come up was Mr. Rooter. Gave them a call, and they came out right away. Nathaniel was very perfessional and explained setp by step to my parents what he was going to do. The work he did was on point. Not sloppy or messy at all. He even replaced the red wood chips in their plant bed. His supervisor that showed up and was also very professional. ( forgot his name) Great company and highly recommend them and appreciate the hard work Nathaniel and his team did at my parent house. (Didnt get the after pic of the whole yard but got the pic up by the house)

  • Review 20 (2024-10-17 - Rating: 5)

    Emergencies or just maintaining your drains Mr Rooter is there. Fast same day appointments and great work. Noah was my worker today. Thank you sir! Polite and very knowledgable!

  • Review 21 (2024-07-13 - Rating: 5)

    I stated out thinking I was calling a different vendor. I almost canceled. Raymond of Mr. Rooter showed up and was very respectful And professional. Once I allowed him to explain the process and I realized he was very knowledgeable, I allowed him to do my repairs. It could have been a very expensive repair but Raymond came back with camera equipment and no breaks in my pipes! Thank you Carlos and Larry as well! Great team! Thank you Nancy V

  • Review 22 (2021-04-07 - Rating: 5)

    Our 20+ year old water heater died on us and had to be immediately replaced. I contacted at least 7 plumbing companies and Mr. Rooter was the only one who had same day availability. Also, the rep told me they did not charge for assessment. Kevin and Noel showed up and once they looked at it, we got a quote and approved the order. There were too many issues with our old tank. The shut off valve was not working at all and water gushed out into the garage (we were fine but poor Kevin was soaked). Also, the water heater tank was too large for its storage (not sure how prior owners managed to fit a 50 gallon tank into storage meant for 40 gallons). Kevin had to cut the gas pipe and faucet pipe (which he fixed later) just to get the tank out. We also had an issue with the outside pressure which he fixed. He did not charge us for the extra repairs. Kevin and Noel worked tirelessly on our water heater from 11:30 am to 7:00 pm, with no break. We offered food and water but they opted to finish the job and cleaned up before leaving. We were very impressed with their work ethic. You can tell they take pride in what they do. I would highly recommend this company if you need plumbing work done and hopefully you will get Kevin and Noel who will give you exemplary work! Thank you guys!!!

  • Review 23 (2024-08-13 - Rating: 5)

    First of all Thank You.I called in for an issue I had in one of my restrooms. I had a tub leak. Tiffany was very helpful. She kept in contact with me about the specialist. Nathan arrived at my house and inspect the restroom.We came out having a leak and a prv issue. Nathan is very kind, respectful, friendly, nice, and very informative. He answered all my questions and he explain everything with details to my husband and me. We were set to work on the next day and he was very punctual. Upon arrival, he started working on the issue and did an amazing job.I’m glad to say we did choose a great plumbing. Thanks to Mr Rooter and of course a huge THANKS to Nathan for everything.Definitely recommend them. Ask for Nathan and he will definitely help and answer all your questions with lots of info and details.Thank you NathanThe Samano FamilyBlessings

  • Review 24 (2024-07-30 - Rating: 4)

    The technicians were very polite and professional. I gave only 4 stars because the truck did not have the equipment that was needed to secure the job. The technicians had to leave twice to get what was needed to finish the job. I find that to be the company not providing the proper supplies.Also, the person answering the phone should not promise a call back at a particular time if they are not going to follow through within that time-frame.

  • Review 25 (2024-10-12 - Rating: 5)

    I want to give the gentleman, Luke, 10 stars! He was very professional, he was a gentleman and he was able to show exactly what was wrong, and what he was going to do to fix the problem. I really appreciate his work. I recommend him to anyone he needs fixing in the household. Thank you so much Luke!

  • Review 26 (2024-08-14 - Rating: 5)

    I would like to thank Mr Rooter Plumbing for fixing my pool deck drain line. The technicians Havier, Francisco, David, Robert, and the crew were outstanding. From start to finish, they exemplified a high standard of professionalism. Thanks so much!

  • Review 27 (2024-07-31 - Rating: 5)

    This is the second time (different problem) I have needed Mr. Rooters help. I called them again because the first time they came I received excellent service. This time was no different. The only thing I can say is they made a mistake and shut off the main water supply of my neighbor and not mine. The neighbor let me know. Other than that I would highly recommend this company. The service men were friendly and very helpful.

  • Review 28 (2024-08-06 - Rating: 5)

    The technician, Edward, was very polite, courteous and friendly. He explained the course of action and how much it will cost to solve my plumbing problem. He was efficient, knowledgeable and cleaned up after the job was done. Ill use Mr. Rooter and Edward again for my plumbing needs

  • Review 29 (2024-08-10 - Rating: 5)

    I was very pleased with the plumbers who came out to fix my drain issues. They did not try to oversell me from the start. They did find bigger issues when they got under the house and scoped the lines. When one’s house is close to 100 yrs old, major repairs are not unexpected. Super nice and polite gentleman. Thank you Rico and Adam.

  • Review 30 (2024-09-23 - Rating: 5)

    On time, clean and very professional. Explain all my options, made expert decisions. Clean the entire area from the sidewalk to my front door. Edward went above and beyond expectations. Highly recommend to anyone needing quick and reliable service.

  • Review 31 (2024-11-13 - Rating: 5)

    Our water heater gave up the ghost. Mr. Rooter came out the same day we called on a weekend. Ricardo was friendly and professional. Our installation was completed the same day and within the quoted time frame. We are thoroughly satisfied.

  • Review 32 (2024-09-04 - Rating: 5)

    When my home flooded, David Ruiz & Adam Zalewski arrived quickly and were extremely professional, kind, and answered every question I had. They did me a great service and were both genuine people.

  • Review 33 (2024-10-18 - Rating: 5)

    I called them in the morning & about 30 minutes I had someone at my house ready to help me. They were professional & gave me low down of everything I needed & didn’t try to rip me off. Will definitely call them again if I need something else.

  • Review 34 (2024-08-08 - Rating: 5)

    I was thrilled to have Mr rooter plumbing handle my home. Larry and Robert were amazing and Dillon too. They all were courteous, knowledgeable and prompt. I’d recommend them for any plumbing service needs !!! AM from Claremont !

  • Review 35 (2024-08-15 - Rating: 5)

    So I recently had Mr. Rooter plumbing at my house for some services. I had a main sewer line issue. And also a gas line leak issue. Noel and his team showed up on time and did a wonderful job With the main sewer line. Adam did not try to oversell me for what I did not need. And worked with me to get my issues resolved Financially also.Humberto Change multiple Gas valves And put new fittings On my gas line issues.All crews showed up on time and Were very Professional.And I had multiple estimates by the way. I would not hesitate to call you with any new issues.Thank you Mr.Rooter plumbing 👏 😉

  • Review 36 (2024-11-05 - Rating: 5)

    Mr. Rooter completely replaced our old and outdated septic system. Every thing works fine. We are very happy with their work.

  • Review 37 (2023-04-17 - Rating: 5)

    In February 2023 Mr Rooter came to unclog the main drain. It had backed up and over flowed, raw sewage everywhere! They came and did an excellent job. Richard was great! He explained everything and answered our questions.I called to ask them to come out because the showers and toilets were backed up again. Richard came out, it took him 3 hrs but only because he was at a customers house. He got to work and unclogged the drain within 20 mins. Thank you Richard!

  • Review 38 (2024-07-10 - Rating: 5)

    Huge thank you to Enrique and Josh! Dealing with plumbing issues is never fun and so so stressful. These guys really worked with us and truly went above and beyond to get us situated. No more picking a random plumber or searching for quotes their card is on the fridge. Extremely personable, kind and helpful, they even cleaned up and didn’t leave a mess!! Highly recommend.

  • Review 39 (2024-10-04 - Rating: 5)

    The showers in my bathrooms were clogged. Called them and they sent someone out within 30 minutes. Marcus was able to fix our plumbing issues. Very professional and efficient.

  • Review 40 (2024-08-14 - Rating: 5)

    Richard provided service above my expectations, very knowledgeable and polite. Changed out a PRV, left area clean after job. Gave me a few tips and recommendations on plumbing. Would recommend and call on them again.

  • Review 41 (2024-11-12 - Rating: 5)

    Very good service, manager Adam was very attentive and helpful during our plumbing issue. The rest of the crew that came in to assist was also very respectful and answered all concerns we had.

  • Review 42 (2024-12-27 - Rating: 5)

    Amazing company, very fast service, and upfront about pricing and services needed. Would highly recommend and definately using again!

  • Review 43 (2024-08-13 - Rating: 5)

    Mr Rooter is Awesome, and punctual. We use them for our annual sump pump service, and they definitely know what they are doing. I strongly suggest them 👍

  • Review 44 (2024-11-22 - Rating: 4)

    Richard is my plumber contact, I really appreciate his work and speed to do any plumbing jobs I have and hes alway available to handle any ACPro issues we may have.

  • Review 45 (2024-08-27 - Rating: 5)

    Im not super duper good at this but Im going to give it a shot, only because our man Edward Eros was outstanding very professional and we couldnt have been happier with the service he provided will use you guys in the future as well as recommending you. Now thats a sentence run on but I cant do anything else

  • Review 46 (2024-08-15 - Rating: 5)

    We are very happy with the service Mr rooter provided in replacing all the bad pipes through out the house. They brought in a full crew that knew what they were doing and very professional. Thank you

  • Review 47 (2024-10-04 - Rating: 5)

    My plumber Matthew was prompt and ready to fix my problem on the first day! My problem was fixed timely and properly! Matthew was professional and kind. Id definitely recommend this company! Thank you

  • Review 48 (2024-09-23 - Rating: 5)

    Nathan and Oscar did a great job. They were very professional and extremely thorough.Highly recommend !

  • Review 49 (2024-07-16 - Rating: 5)

    Dylan and Sefa were on fire today! They hooked us up with a kitchen sink unclogged. Shout out to their expertise. We “truly” appreciate all their service today.

  • Review 50 (2024-05-14 - Rating: 5)

    The service was impeccable 👌. I contacted this company and within the hour a specialist was immediately sent to my home. The plumbing issues in my home were more severe than anticipated. The scope of work consisted hydroscrub, pipe descaling, demo and asphalt removal and epoxy to pipes. The work conducted on my home consisted of a few days, therefore several staff were involved. All questions and concerns that I had throughout the process were addressed pleasantly. Staff educated me on the process step by step. Paul and Luke were awesome and attentive the initial day. Subsequently, Noel finalized the job and he was amazing 👏. He was a very hard worker who went above and beyond to get the task done!! All in all staff were professional and organized making the experience a great one.Great job guys!!

  • Review 51 (2024-12-10 - Rating: 5)

    Very professional and friendly. On time and accommodating. So glad I found them. Ditching my old plumbing service.

  • Review 52 (2024-06-18 - Rating: 5)

    Enrique Coronado was very professional and polite. He explained and showed me everything that was going on with the plumbing in my home. He took care of the issue quickly and cleaned up after he was done. I will use your services again and recommend your company based on the professionalism of Enrique Coronado. Thank you Sir.

  • Review 53 (2024-04-03 - Rating: 5)

    The customer service is exceptional! Everything was explained clearly. I had the pleasure of meeting Enrique he made the process so much easier just the best! Very happy with the service and the financing options. Very competitive prices after looking around I found they offered the best prices around.

  • Review 54 (2024-10-19 - Rating: 4)

    All of the technicians were friendly, polite and knowledgeable. Everything was done neatly and cleaned up. I did think they were expensive although they did a good job.

  • Review 55 (2024-11-22 - Rating: 5)

    Everything was explained to me, the cost, what he was going to do. I was given options on the work. I was very satisfied with the job done, very

  • Review 56 (2024-06-27 - Rating: 5)

    We had an issue with the drainage at our house. Mr. Rooter’s Plumbing company came within the hour and helped us out. Eric, David, Joey and Robert were excellent in terms of their services and craftsmanship.

  • Review 57 (2024-04-28 - Rating: 5)

    Had a great experience, called on a Saturday and within 30 minutes of calling the tech arrived. Very polite and professional. Ray(Raymond) cleared our toilet and was a great representative of the company he works for.

  • Review 58 (2024-09-05 - Rating: 4)

    Raymond was our technician, and he did a very good job explaining every step of the process. We will stick with Mr. Rooter (SB) for our plumbing needs.

  • Review 59 (2024-08-23 - Rating: 5)

    The technicians were very polite and professional. Definitely would be contacting them again 🙂Ricardo did a great job 👍🏽answered all the questions I had

  • Review 60 (2025-01-06 - Rating: 5)

    True 5 star quality from customer service phone conversations to the profesional technicians. Much appreciated

  • Review 61 (2024-11-11 - Rating: 5)

    Was greatly informed about my options and not pressured to proceed with a job I wasnt comfortable with great pleasure to work with and will call back when need.

  • Review 62 (2024-10-05 - Rating: 5)

    Very fast service. Marcus Guytan was great. Explained everything well. Very nice. Very professional. 10/10 would recommend.

  • Review 63 (2024-08-24 - Rating: 5)

    What a pleasure working with Raymond and Richard. We appreciate your professionalism, informative approach, and evident desire to go above and beyond ensuring we were fully taken care of!

  • Review 64 (2024-08-04 - Rating: 5)

    I recently hired Mr. Rooter for a plugged up drain. Erik was the service technician and he did a great job, he was professional, thank you Erik!

  • Review 65 (2024-05-22 - Rating: 5)

    Very impressed with the quality and customer service from ENRIQUE. He was really helpful going the extra mile, and extremely knowledgeable. Also provides alternative affordable options for you to feel in good handsI strongly recommend and encourage anyone looking for a reliable, affordable plumbing service give them a call.

  • Review 66 (2024-08-20 - Rating: 5)

    Water line broke in the house and was spraying water everywhere. Ricardo came on time, fixed everything perfectly, and I couldnt ask for more. Would absolutely recommend.

  • Review 67 (2023-09-12 - Rating: 5)

    Elias Ruiz was outstanding! He arrived in the evening the to diagnose the issue and had a plan for the following day. When Elias showed up, he was prepared, and super friendly. The work he did was great and very much appreciated. He kept us informed throughout the process and was very professional. We truly appreciate the work Elias did for us. Will definitely request Elias should we need further work done in the future.

  • Review 68 (2024-04-03 - Rating: 5)

    After months of recurring plumbing issues and frequent drain snake rentals for the cleanout in my front yard, I reached out to Mr. Rooter for help. Adam, the service technician, arrived with a mission but quickly realized the problem was beyond a simple fix. Enter Johny, with his hydro jet, ready to tackle the clogged lines filled with decades of neglect. Our home, built in 1957, had a clay drainage line (or main sewer line, to be precise) that was in desperate shape—cracked, broken, and bellied.Despite the initial setback, the situation looked bleak when Adam suggested a pipe bursting method to replace our frail clay line with a durable plastic one. The cost was daunting, especially with a baby on the way and our stress levels peaking. Thats when Paul stepped in, offering a cost reduction and flexible financing options that helped ease our minds.The commitment of the Mr. Rooter team, including Adam, Gabriel, David, and Damien, was nothing short of remarkable. They worked tirelessly until 8:00 PM, ensuring the preparation and demolition were completed promptly, making me feel more like family than a client. Adams dedication to his role in this repair process was truly remarkable.The follow-up work by Tony and Edwin, installing updated cleanouts and connecting our new line to the city’s sewer, capped off with perfectly matched concrete work, was the cherry on top. The transformation from a looming disaster to a resolved issue was swift and effective.I haven’t encountered a single issue since the repair. The professionalism, dedication, and skill of the Mr. Rooter team have earned them my highest recommendation. In what could have been an overwhelming period, they provided peace of mind and a lasting solution.

  • Review 69 (2023-12-15 - Rating: 5)

    Carlos and his partner were so nice and accommodating. He explained everything to me in detail so that I can understand what was wrong with my toilet and needed to be fixed! He was quick and efficient, very knowledgeable! I will definitely be recommending to him to others, and go to him again if I need anything in the future. -Suzette

  • Review 70 (2024-08-21 - Rating: 5)

    Edward did a great job clearing out my kitchen drain pipe would definitely recommend & use them again★★★★★

  • Review 71 (2024-05-05 - Rating: 5)

    Raul arrived at the scheduled time to install our new electrical water heater. Before he started, he explained exactly what he planned to do. All his work was completed in a timely and professional manner. Mr Rooter is fortunate to have him on staff.

  • Review 72 (2024-10-17 - Rating: 5)

    They call they came they inspected They explained prices , work to be done and in a few hours completed my sink with new parts and done the right way. Now I can wash dished again.

  • Review 73 (2024-02-16 - Rating: 5)

    Wow! I am so glad we went with the company to help us with an emergency water situation. Nathan, Gabriel and Damien did a wonderful job! They were professional, friendly and kept us informed of the repairs! They will be our plumbing company for life! Thanks guys!

  • Review 74 (2024-05-29 - Rating: 5)

    Raul replaced a 32 year old water heater. He explained fully what he was going to do before the work was started. Extremely pleased. Professional and efficient. Will only use this company in the future.

  • Review 75 (2024-03-24 - Rating: 5)

    What started out as an inspection and pumping turned into a major repair but the Forman of the team and all the other team workers were so nice to explain everything that was needed to bring our septic system up to code that we went ahead and did all the repairs. All of the team workers were very courteous and responsive to our questions and concerns. Yes I would call them again with any further plumbing problems.

  • Review 76 (2024-04-28 - Rating: 5)

    I had a ceiling leak inside my house, notified my landlord about it and he found this business and scheduled an appointment immediately same day. Raul Velasco stop by to troubleshoot the issue and it turns out my bathtub the tub drain shoe was clogged and loose and needed a replacement. I asked for any recommendations regarding about the drywall repair and he helped my landlord to recommend him to use homeowner insurance. He scheduled a business to stop by for a quote for an auto restoration business to stop by same day also and so far it’s a smooth process and hopefully all damages will be recovered soon. Thanks again Raul!

  • Review 77 (2021-11-24 - Rating: 5)

    This was absolutely one of the best experiences I’ve ever had hands-down when everyone else failed to come through to my aid Mr. rooter (Robert and Andrew ) came and helped me out they saved my thanksgiving if your thinking about using any services from them I would strongly support you in doing so because not only did they save my thanks giving they were fast as well as affordable Robert and Andrew if you guys are seeing this right now I hope god blesses the both of you abundantly 🤟🏾🤟🏾💯💯 HANDS DOWN 10/10 for service 10/10 for customer service 10/10 for time management aswell

  • Review 78 (2024-07-13 - Rating: 5)

    I was so upset. about a link under the sink. Mr. Rooter Ricardo came in put on his shoe protector before coming in. and told him the problem he went stright to work. Thank you so much.

  • Review 79 (2024-12-17 - Rating: 5)

    Luke our technician was beyond helpful. He was courteous ,professional and let us know what needs to be done for the care of our water heater. He was very knowledgable and very helpful to us and getting our water heater functioning tonight . There is a great feeling that a company like this has such nice people working for them . Also , it was even better that there wasn’t a charge for them to correct the issue , whereas allot of other companies would have charged us for the minor technical support that was offered tonight . We will use this company again for any future needs when they arise.

  • Review 80 (2024-09-19 - Rating: 5)

    I couldn’t have been more pleased. I had an emergency, they were here within 30 minutes! Great service guy!!!

  • Review 81 (2024-12-07 - Rating: 5)

    This was our first time using their service, after our house flooded with sewage. It was the scariest, most disgusting experience ever, but Raymond was amazing! He was extremely professional and knowledgeable. He took the time to answer all of my questions in great detail, and that really allowed us to have a better understanding of what was going on. Raymond was able to rectify the issue, thank goodness. We were extremely happy with his service!

  • Review 82 (2024-02-21 - Rating: 5)

    This was my first time using Mr. Rooter plumbing. The level of professionalism,honesty, and Courtesy was and experience I have had with no other plumbing service I have used in the past. So thank you, to Jose, David, and Robert and the rest of the Mr. Rooter plumbing team. For coming on short notice. me and my family will definitely be using you guys in the future for all our plumbing needs.

  • Review 83 (2024-07-28 - Rating: 5)

    Great service and great work.... down to earth and honest! Thank you brother Rico felt like I was dealing eith a family friend!👍

  • Review 84 (2024-09-13 - Rating: 5)

    Ricardo Orozco, Wonderful person hes kind and helpful 💯. His service was very very good!!!!! Thank you so much!! for your service.😊👍💯

  • Review 85 (2024-03-30 - Rating: 5)

    Adam and Edward were very helpful. I called for a leakage coming from our Laundry room wall and they came out and fixed the problem the same day.Adam explained everything in detail. Adam and Edward provided excellent customer service. I definitely recommend them. I Will be calling them ,if needed for future.

  • Review 86 (2023-10-27 - Rating: 5)

    Kyle and Jared were awesome! Kyle arrived in the evening to diagnose the issue and go over a solution to fix the water leak I had. The work was completed the next day. He did a great job! I can tell he has a strong work ethic and cares about the quality of his work. I would definitely ask for him in the future if any needs arise. Jared was also very friendly and professional. He was understanding of the stressful situation I was going through and was respectful throughout the process. They make a great team and I appreciate them both!

  • Review 87 (2024-06-30 - Rating: 5)

    Had a wonderful experience with Mr rooter service ...they came the same day they were methodical and professional which I really appreciate it because I have a house that is over 100 years old 🥰 my kitchen sink was blocked and they came in and cleaned out the line 😉👍 SUPER CAREFUL 🤗

  • Review 88 (2024-01-04 - Rating: 5)

    Anthony was my technician and did a fantastic job. He gave me the cost and the worst case scenario upfront and was able to do my job for the bare minimum. I appreciate his professionalism and was very skilled at the task on hand. My shower was spotless when he left like he was never here.👍

  • Review 89 (2023-08-05 - Rating: 5)

    Fernando my technician was great. He explained it step by step and how much the cost. I replace my kitchen drain and laundry room and drain under my house. My technician was on time, very professional, well groomed. It was a large job for my technician but he made it happen. What loved most hear was he worked on old houses. If would I need any plumbing repair work done in the future. I would definitely tell others to give Mr. Rooter a call . Thanks so going the extra mile

  • Review 90 (2024-04-20 - Rating: 5)

    The people were very professional. Explained in detail every move. Repairs were done with care. Very happy with the service. Recommend to everyone. Raymond Rabago did a wonderful job. Carlos Mayorquin explained everything very well too, great job!

  • Review 91 (2024-05-13 - Rating: 5)

    Rick and his technician did an amazing job to snake our shower drains. They were professional and thorough as well as doing the job for a fair price.Thanks guys, and Happy Birthday, Rick!

  • Review 92 (2024-06-28 - Rating: 5)

    Eric and David came out and helped me find a way to fix my problem. They were all about customer satisfaction. I will definitely call them when I have any plumbing problems in the future

  • Review 93 (2024-06-12 - Rating: 5)

    Our service professional Marcus G was great! He answered all of my questions and worked with me to get to a price I was comfortable with. Thank you so much Marcus!

  • Review 94 (2024-04-12 - Rating: 5)

    Jose Ruiz was very friendly explained everything that was gonna be done. They started working on the same day they came for quote only. They finished the job very fast in 2 days. Highly recommend them.

  • Review 95 (2024-01-09 - Rating: 5)

    Adam was friendly, super professional and made sure i understood all repairs before proceeding. I called on the Day after New Years and they were at our location for an emergency job within 3 hours. I would definitely recommend.

  • Review 96 (2024-03-29 - Rating: 5)

    We were very fortunate to have Adam & Edward, who were very friendly and knowledgeable technicians come to our rescue to deal with the problem at hand. They went the extra mile to ensure that the problem was corrected and that we wont have to worry any more.My wife and I are both Happy Campers.

  • Review 97 (2024-08-09 - Rating: 4)

    Wallace was very kind and help get our clogged kitchen sink unclogged thank ful that I can call someone that knows what we need . Fix it .

  • Review 98 (2024-01-25 - Rating: 5)

    Called Mr. Rooters and Ricardo Orozco came out and explained the situation and process of how things work. I have never called a plumber before or knew what to do with a clog in the main pipe. This man knew what he was talking about and took time to explain things. I can tell he has a passion for what he does and he did an excellent job. I would honestly call him first for any plumbing needs. Very fair, reasonable, and great work ethics.

  • Review 99 (2023-09-07 - Rating: 5)

    Highly Recommend this company from San Bernardino. Had huge problems with upstairs toilet,drain,and piping leaking. Paul G. came out fast and discovered all of the problems quickly. Gave me a great quote and fixed everything very thoroughly. He was obviously very experienced and skilled....and was very pleasant to speak with. Will definitely tell my friends and family to request him if they ever need a professional. Thanks again for everything Paul. Gene & Stephanie

  • Review 100 (2024-01-13 - Rating: 5)

    Wally was professional and knowledgeable and easy to talk too and get along with. He did a great job on my water reducing valve.. One thing about Wally he took the time to listen to all my concerns and addressed all of them. IDK about the other employees but I highly recommend him….Thanks Wally

  • Review 101 (2024-02-11 - Rating: 5)

    This is amazing company with amazing people they arrived on time got the work done with amazing results, theyre very kind patient understanding people, very professional they clean up after themselves, very knowledgeable on how to fix n prevent further problems, they work with u no matter your situation, big shout out to Ricardo Orozco, Robert quinones, and Daniel Morales they all stayed late to make sure us and our house was properly Taken care of and that we were satisfied, they went above n beyond thank u all so much, idk what else to say but amazing people n amazing company. We will happily be recommended them to family n friends as well as going to them for any future needs.

  • Review 102 (2024-05-16 - Rating: 5)

    Richard did a GREAT job of taking care of me in my time of need. From the moment he stepped out of the truck he was friendly and ready to work.Thanks for the good work.

  • Review 103 (2023-10-25 - Rating: 5)

    We had a broken pipe that caused a leak in our kitchen. Carlos Mayorquin was our guy for the service! He had the pipes fixed in no time! Working better than before. I would highly recommend Mr.Rooter for any plumbing issues. They definitely get the job done right.

  • Review 104 (2024-10-16 - Rating: 5)

    Thank you Ricardo and Ricardo for your wonderful service, fixed a broken shower head in under an hour. Appreciate you both.

  • Review 105 (2024-01-17 - Rating: 5)

    Quick response, excellent communication from headquarters. Jose Ruiz was an outstanding technician; quickly determined the cause of the problem, made recommendations and provided a comprehensive estimate, with alternatives, and worked steadily in a difficult location. He cleaned his work area, and left us with an outstanding result.

  • Review 106 (2024-02-24 - Rating: 5)

    Inspite of bad weather Carlos,Edwin,Tony,Raul,Daylyn,Oscar and Marcus continue working without hesitation. We admire all of them of their hard work 👏 we highly recommend this company Mr Rooter for Job well done 👏 (no mess,friendly and they finished as scheduled (considering it was raining hard) Thanks Mr Rooter!

  • Review 107 (2024-08-14 - Rating: 4)

    The tecnichian did a good job but the price is higher I not recommend this company because youll be broke at ends of the job

  • Review 108 (2024-01-04 - Rating: 5)

    This was my first time using Mr. Rooter. They have a great coupon for new customers. They came out and cleared my clogged drain. They were neat, clean, efficient, & friendly. Would definitely recommend & use them again.

  • Review 109 (2023-12-21 - Rating: 5)

    Adam and Arthur of Mr Rooter in the city of San Bernardino. What can I say about these guys? If any of you have that one favorite friend or cousin that you havent seen or talked to in years, and when you get together its like never missing a beat, well theyre just like that. Theyre familiar. Theyre relatable. They are down to other and wont pressure you. Very easy to talk with and joke around with. They make you feel welcomed. With all that being said, they most definitely get the job done. In my opinion, You wont find a better quality service any where else. Give these guys a call about your next plumbing issue and let them help you.

  • Review 110 (2024-02-18 - Rating: 4)

    The only problem we had with the service was not Dylan’s fault. It was how you advertise on Google. It says, and I quote “$89” to come out and unclog your drain. A normal person would expect that that refers to a simple clogged sink especially if that is the only clog you have, say, with 3 bathroom sinks in the house. What they DON’T say or tell you until the technician looks at your sink is. it could be $250 or more! Why? Because that 89$ refers and is only for pipes/lines that have an “opening” so they can remove the cover and get to the clog that way. Large pipes or lines is what I believe he said they are talking about. So sounds like fake advertising by means of omission to me. We were stuck with an over $250.00 bill but I needed to get our drain cleared so I could use it to wash my hands and daily care because I just had major surgery and am very immune compromised and néed Dylan did a fast efficient job and it now works beautifully. to keep me and my surroundings as clean as possible.

  • Review 111 (2024-07-09 - Rating: 5)

    The techs were friendly and courteous provided great service. Will use again. Professional representation of the company.

  • Review 112 (2024-01-10 - Rating: 5)

    Wallace was on time. Took the time to explain process and cost. He worked quickly and efficiently! He was very polite and left the bathroom clean. Would definitely recommend him and this company.

  • Review 113 (2024-03-23 - Rating: 5)

    We had a very clogged sink that is very old. They came out quickly and evaluated the situation and solved our problem thank you so much. Its so nice to have my sink working again. Thank you!!!!

  • Review 114 (2023-11-17 - Rating: 5)

    Honestly, friendly and fast service and came in clutch during an emergency. A bit pricey but the service is high quality and available on weekends. They gave me quotes, answered questions and explained everything well. I apologize for not remembering the workers name but he was great and knowledgeable. Would do business with again.

  • Review 115 (2023-12-21 - Rating: 5)

    Im posting in care of Ramona, Cody and Cole Ramos. Tiffany, Noel, Carlos, Joey, Daniel, Damian, Kevin, Tony and Jeread were amazing to work with on replacing my plumbing and fixing the septic line. They made our lives so much better and really rescued us from a disastrous situation. If you ever need any plumbing, call Mr. Rooter as they are there ASAP. Happy Holidays

  • Review 116 (2023-12-27 - Rating: 5)

    The technician was very professional explained what he was going to do. Did it gave recommendations after he was done took payment and left. Everything was perfect. The attendant was very pleasant to deal with. I would recommend them to anybody.

  • Review 117 (2022-06-27 - Rating: 5)

    Paul Gonzalez was on time and very professional. He was very nice and got us a discount on the hydro jet. We are seniors and they treated us very nice. He explained everything and let me know everything they could do. The lady on the phone Nancy was very nice and helpful. I would recommend them to everyone wanting to be treated fairly.

  • Review 118 (2023-12-29 - Rating: 5)

    Rico got here faster than we thought and was ready to work. He explained the whole prosses and pricing and started working right away. He was very professional and got the job done quickly. Thanks

  • Review 119 (2023-04-24 - Rating: 5)

    Josh and Angel came to my house on a Sunday to help me fix a major problem with my shower pipes. They were on time, professional, and knowledgeable. Josh and Angel got the work done and cleaned up everything like nothing had happened. I highly recommend Mr. Rooter and these two amazing employees. Thank you.

  • Review 120 (2023-11-01 - Rating: 5)

    Great experience with Paul Gonzalez. Took time to carefully explain my issues, potential solutions and cost. Went out of his way to resolve my questions. Friendly, totally cleaned up afterwards. Highly recommend.

  • Review 121 (2023-10-30 - Rating: 5)

    Richard and Adam worked tirelessly and explained each step of the way to get the kitchen drain pipe open. We are very pleased with their service. Would definitely hire again.

  • Review 122 (2022-05-25 - Rating: 5)

    Noah was awesome! I had a leak on a Sunday. He was the only plumber that was available within an hour. He accurately diagnosed the problem, and was great with the repair, while patiently explaining the repair process. Jessica in the office was also a great help and very professional. Thank you Noah and Mr Rooter San Bernardino…excellent job! I highly recommend using their service.

  • Review 123 (2022-12-12 - Rating: 5)

    I called on a Sunday and was service was provided the same day where as others I called said the earliest date was Wednesday.The gentleman Richard they sent out was very polite respectful of my home. He gave us options and made us feel comfy with our decision. He got right to work and knew what he was doing no doubt in his work or on his face. Very good experience .

  • Review 124 (2024-11-02 - Rating: 5)

    Arrived quickly and addressed the issues we had right away.

  • Review 125 (2023-08-26 - Rating: 5)

    Mr. Rooter San Bernardino was great! Came out within 30 minutes and had us fixed within 45! Angel and John were super helpful and explained what was blocked and why(apparently flushable wipes are not flushable…) would absolutely use them again. AND they give Veterans a discount :)

  • Review 126 (2022-10-05 - Rating: 5)

    Mr. Rooter was very punctual and helped with all our plumbing issues. They showed us why things had to be done, gave us options and completed the jobs in a timely and clean manner. We are so thankful! would definitely use them again and recommend them!

  • Review 127 (2024-09-18 - Rating: 5)

    Awesome service! Quick and great customer service! Will recommend to friends and family

  • Review 128 (2022-10-09 - Rating: 5)

    My worst nightmare happened and the pipes in my house broke. Every other plumber we called said no one would even be able to look at the issue until the next afternoon at the earliest. Mr. Rooter had someone there that night. They discussed our options honestly and frankly. What ended up being a massive project... was 100% completed 2 days after it was started, including clean up. Super efficient, friendly service. Financing was easy and reasonable. Would absolutely recommend.

  • Review 129 (2023-03-21 - Rating: 5)

    The repairman sent out by Mr. Rooter responded in a timely matter and was very courteous and professional. He completed my work needed and I was very satisfied. I definitely give Carlos from Mr. Rooter a 10 out of 10. I will recommend Mr. Rooter to anyone needing plumbing repair.

  • Review 130 (2023-02-03 - Rating: 5)

    Joshua and David responded to initial call and were helpful, friendly and honest about what was in the best interest to keep from any future sewer problems. Noel(aka Flex) and Kevin(aka Shades)showed to install the new sewer pipe after first doing a pressurized cleaning which killed the roots that had broken through the original pipe.They were all very patient when my parents our I asked a question. They also explained every procedure to us perfectly. And our water has been running perfectly through our sewer pipe since it was repaired. My parents want to thank them all again.

  • Review 131 (2024-02-05 - Rating: 5)

    I like this company because they were so honest, they didnt try to get a bunch of money out of me, he fixed the problem and I was so happy. You never know what kind of service youre going to get when you just pick someone because you need help, I was very happy I picked Mr rooter plumbing, thank you Anthony 🙋‍♀️

  • Review 132 (2022-10-08 - Rating: 5)

    When I called Mr. Rooter they told me that someone would arrive between 30-45 minutes, Richard showed up in 20 minutes. He was professional, nice, and knowledgeable. When he assessed the problem he was very thorough to explain everything and give me options. When my situation was changed, Gabriel came out to show me what needed to be done. There must have been 5-6 men working to fix the major problems that happened all day and into the late night. Richard, Gabriel, and all the men who worked at my house were all very professional, respectful, and kind. They all deserve a raise and a steak dinner from the company.

  • Review 133 (2022-09-14 - Rating: 5)

    I couldnt be more pleased than I am with the service Richard provided this morning. He arrived on time wearing a fresh company uniform and big smile. He was very pleasant to deal with. I wouldnt hesitate to use Mr Rooter for any future needs. I highly recommend.

  • Review 134 (2022-02-20 - Rating: 5)

    Jose Ruiz and his three colleagues did a wonderful job repairing our pipes. They were very professional, responsive, clear in their diagnostics and explanations of what needed to be done, efficient, and friendly. The staff with whom we talked on the phone were also great. Excellent service!

  • Review 135 (2023-12-04 - Rating: 5)

    Javier came by today to help fix a leak at my parents house, he was very nice and gentlemanly. He was understanding and calm with my parents, I really appreciated his kindness!

  • Review 136 (2022-04-02 - Rating: 5)

    Very professional and knowledgeable. Friendly and exerted extra effort to make sure my laundry drain was clean and flowing. Great customer service. On time, wasn’t afraid of my rat packed garage… Service with a smile. Thank you Fernando and Richard for helping out an old lady!! You guys are awesome.

  • Review 137 (2024-12-13 - Rating: 5)

    Hector was great. Very courteous on time .

  • Review 138 (2022-11-01 - Rating: 5)

    Wesley and Marco did a phenomenal job!! Five stars. They went out of their way to make sure my unit ran well and efficiently. They will continue to have my business from now on. Highly recommended. Thank you guys for looking out for your customers!!

  • Review 139 (2021-06-03 - Rating: 5)

    Kevin and Jose were very respectful to my home and knowledgeable of their craft. Anything we did not understand they explained the best way they could. I appreciate their timeliness and dedication to resolving our indoor issue. Just excellent customer service overall. Unbeatable professionalism and display of expertise. My family and I look forward to working with Mr.Rooter Plumbing for our indoor and outdoor plumbing needs!

  • Review 140 (2024-10-02 - Rating: 5)

    They did a great job of clearing the clogged drains and sanitizing the area.

  • Review 141 (2022-09-27 - Rating: 5)

    We had problems with the toilets in our house, when we flushed everything would end up coming out of a pipe in the back yard. Turns out there were roots clogging the sewer line.Called Mr. Rooter and had a service professional at my door within 30 minutes. Richard Arellano assessed the problem quickly, explained everything clearly to me and what the process was to fix it. Not only was the problem fixed, Richard also followed up with an email of recommendation for maintenance. Overall great service.

  • Review 142 (2023-08-13 - Rating: 5)

    I just want to give a big shout out to Angel Serna, Wesley Hatfield and the whole Colton crew at Mr. Rooter Plumbing of The Inland Empire they made what I thought was stressful situation, so easy! They’re kindness and knowledge on everything made me feel so at ease! I’m so happy they explained and allowed me to see everything that was being done! When I tell you the whole staff was so kind and smiley they were so kind and smiling everytime I wanted a update. I called not expecting to get an appt for the same day! Not only did I get same day service they came in 30 minutes! I chose this location because they’re local and always want to support colton businesses. So please if you need any plumbing check them out I cannot thank Angel enough he came everyday and stayed the whole job! Thank you again Mr. Rooter Plumbing of the Inland Empire! They were also nice enough to allow the kids to see the trucks and job safely! That I appreciate so much my kids were so inspired by the work! Maybe I’ll have some plumbers on day!

  • Review 143 (2022-05-26 - Rating: 5)

    Paul and Nico arrived within 30 minutes of my call. Paul was patient and answered all of my questions. They completed the repairs promptly with great professionalism!I will definitely use Mr. Rooter again and I absolutely recommend this company!!!Thank you Paul, Nico and Jason for all of your help!Regina

  • Review 144 (2024-11-11 - Rating: 5)

    Great work, quick response considering it was on a Sunday, did a good job

  • Review 145 (2023-02-07 - Rating: 4)

    My brother overpaid for a service that was told came with a one year warranty. One month later having repeated issue & not honoring the warranty. Unsatisfied with the dishonesty coming from Armando. I do not recommend their services**UPDATE**Supervisor Nancy had technician Eddie return to reassess the situation. Has now been resolved. Thankful for the teams efforts, honoring their warranty & reassuring if any future issues continue it will also be covered by warranty..

  • Review 146 (2024-04-28 - Rating: 5)

    These guys came out in a hurry and took care of my problem! On a Saturday! Raymond was exceptional, and Carlos really took care of me!! Thank you guys!

  • Review 147 (2022-06-04 - Rating: 5)

    Efficient, friendly employees. We had a big issue that took several days to fix. They arrived on time, kept us updated throughout the day, gave upfront pricing, cleaned up when finished. Highly recommended and we will definitely use Mr. Rooter again!

  • Review 148 (2021-11-18 - Rating: 5)

    I cannot recommend this company enough to my family and friends. Armando went above and beyond. He was so professional, knowledgeable and came to my rescue quickly. After he was done with the repair he left the area cleaner than what he arrived to. He also applied a senior discount and AAA discount which I always forget to use. #1 company in my book.

  • Review 149 (2020-09-17 - Rating: 5)

    Thank you Mr. Rooter company! I absolutely loved my entire experience with your company. Julio and Robert are the best workers I’ve come across. Julio explained everything clearly and made the process smooth. Robert did such a wonderful job. Very professional and fast worker. Thank you Julio and Robert for your hard work today!

  • Review 150 (2023-07-07 - Rating: 5)

    At about 3 am we discovered our toilets would not flush. Plunging didnt work, super duper powerful drain uncloggers wouldnt work, and a few other ideas were unsuccessful too. The backup was now filtering into our tubs. I found 2 plumbers who would unclog a drain via the roof vent, Mr Rooter being one. At this point I didnt care who got here first- first one here gets my business. Mr Rooter arrived way sooner than I was told (less then 30 minutes) and the cost (due to a special) was even cheaper then I was told over the phone and almost half the cost of the competition. Paul and Carlos, who arrived, were courteous and understanding to our situation. They assessed the situation and promplty got up on the roof with their equipment. After about 71 feet of the snake the clog was hit and after several attempts to clear it, it just wasnt going to happen. Next step- back on the roof with a camera/scope to see what the real issue was. Bottomline, the conection at the point where the house plumbing transitions to the plumbing in the front yard to go to the city sewer drain needed to be replaced. Paul explained the older designed connection/fitting and how it gets clogged up and in some cases uncloggable and the benefit of replacing the fitting with a much better design. Of course, hoping there were not any other issues further down the line. After the gasps of what is this going to cost us? we took care of the financial aspect- reasonable financing. Thanks Korin for helping us through this process. Paul found with his handy dandy calibrated Y stick where the sewer line was in our front yard. Actually, a nifty electronic gadget was used but the result was the same. Paul and Carlos begun to dig in our front flower bed and yard to unbury the sewer line and connection needing to be replaced. Paul and Carlos were careful in removing and moving a rose bush and gladiolus as well sections of the front lawn that were in the facinity of the dig. They were aslo very careful in locating and not damaging the sprinkler lines I warned them about during the dig. (1 line was broken because I was incorrect in telling them where it was located but repaired by them before completing the job.) After approx a foot of digging a vertical clean out was found- the one we did not know existed nor did the builder ever tell us about when we mved into this newly built home back in 1989. With not enough daylight left they had to come back the next day to keep digging. The next morning Edwin joined Paul and Carlos and as a team they finally undug the sewer line and connection- about 5 1/2 feet down. After removing the old type fitting the clog was found and sure enough as Paul exlained the clog was pretty solid and due to the design of the fitting it would not have even been possible to clear it through the discovered vertical clean out pipe as the clog was below the T configuration an unaccessable. The connection/fitting was replaced with a newer style fitting that would allow snaking toward the house through one vetical pipe and toward the street via a second vertical cleanout pipe- like a set of bull horns with no footage of the pipe being unaccessable. We decided to go ahead and have Mr Rooter hydro-scrub the sewer line from the house to the street to hopefully give us another 30+ years of trouble free flushing. Paul, Carlos and Edwin filled in the whole, replaced the dug up grass on the lawn side of the flower bed and cleaned up the mess created along the way. They did a GREAT job overall. I was very impressed with their work and professionalism. Paul also kept me informed every step of the process to fill me in on what was happening, to show me the materials- old and new, and allowed me to also take my own pictures of the progress along the way. We plan to use some enzyme cleaners on a regular basis to help reduce the potential of future clogs.I would definitely recommend Mr Rooter for you needs and I would definitly give them my service if ever needed again- hopefully not, at least for clogs!10 out 10 stars, 5 out 5 thumbs up from me.

  • Review 151 (2022-07-02 - Rating: 5)

    Jose was our plumber and was beyond professional and had great customer service. It was definitely affordable and I was shocked as we have had other plumbers come out for the same type of service and charge us a lot. My mom really appreciated the quality of service. Definitely would recommend to anyone.

  • Review 152 (2023-03-12 - Rating: 5)

    Jose Torres did an amazing job.The estimate for the job was unbelievable…He charged less than $100 for his service.He was very patient while waiting for the payment.Thank you for your efficient and professional service Jose!

  • Review 153 (2020-11-21 - Rating: 5)

    I set an appointment a day before, and it was kept as promised. The people at the call center were nice, and helped confirm my appointment several times. The plumber that arrived, Frank, was professional, prompt, and courteous. I needed a sink unclogged, and a few parts needed to be replaced. Frank knows his stuff. I highly recommend Mr. Rooter of San Bernardino, and would use their services again.

  • Review 154 (2023-12-21 - Rating: 5)

    Service professional Ricardo Orozco was very pleasant to speak with. He was informative, professional and got the job done quickly and efficiently.

  • Review 155 (2021-05-05 - Rating: 5)

    For my first time ever having to call a Plumbing Service Company, I thought I was going to be screwed but I was wrong. They sent Kevin to my location to fix my clogged shower drain and he was very Professional seemed really educated and was willing to diagnose the problem before he even got to work. He then gave me a great estimate that I was satisfied with, he got the job done and now I will definitely Recommend Mr. Rooter to anyone with plumbing issues.On top of that he showed up about 30 minutes after I originally called the Office, Thanks. Talk about quick service!

  • Review 156 (2022-12-20 - Rating: 5)

    Repiped entire house in 12 hours. Best experience EVER!Santiago is absolutely the best service technician we have ever had the pleasure of working with. We have owned two homes over 40 years, so we have dealt with many repairs. He will be the only one we ever call. 😊

  • Review 157 (2021-10-26 - Rating: 5)

    Everyone at Mr rooter is extremely professional. Robert and Noah were very helpful and informative about the issues i had going on with my drain. Wesley came out and gave us different options as far as fixing the issue, and was very fair on pricing, would definitely recommend this company to anyone looking for fair and professional plumbers.

  • Review 158 (2020-08-30 - Rating: 5)

    We had an issue w our outdoor valve that needed to be fixed. Worker on phone was very professional and followed up w us until we got scheduled an appointment w time frame when should arrive. Worker Gabriel Flores arrived on time and was very professional and hospitable to us . He walked us through issue and gave us thorough explaination what was issue cause and possible solutions . He took care of issue and went above and beyond to inform of future issues may arise and costs (ball park) to save for. Overall great service work... will dEf be using again

  • Review 159 (2020-01-31 - Rating: 5)

    My tech William arrived on time and was informative and friendly. He laid out exactly what he was going to do, and did it in a timely manner. I was impressed with his knowledge and professionalism. I will definitely be calling back when I have plumbing issues. Thank you so much for responding so quickly to repair our drain issues. Well done!!

  • Review 160 (2022-11-30 - Rating: 5)

    I had a very pleasant experience with Kyle and Jarod. They arrived at my house on time and ready to work. They had to replace a leaking drain pipe that was leaking water from the bathroom tub drain onto the dirt under my old Victorian house.They showed me pictures of the damage before and after replacing the pipe. They also showed me the damaged pipe. It was far worse than I thought.I love the pre work estimates and the availability of replacement parts.The efficiency and great teamwork were an additional plus.

  • Review 161 (2022-04-11 - Rating: 5)

    Great service. Came out to the house in less than 30 minutes. Ray was very professional and very knowledgeable about his job. I HIGHLY recommend Mr Rooter to anyone with any plumbing issues!There is no comparison this company is top notch and 2nd to none.

  • Review 162 (2023-02-26 - Rating: 5)

    I had a main line backup on my 100 year old house they came right out and took care of it for the advertised price. I liked that they did use a camera and show me the problem areas but they didn’t try to up sale me with crazy costs like other plumber’s. They were fast friendly and the system is flowing again. They do the entire spectrum of services and it’s my intention in the spring to have them re-pipe the house with PEX.

  • Review 163 (2022-04-01 - Rating: 5)

    Always great service from this team. Paul has been out to our plant numerous times for various issues and always does a fantastic job. The last time he was out here fixing a leaking pipe for us, after the job was complete and they were packing up, it was reported that a toilet was leaking. Paul and Nico checked it out, got it sorted quickly and didnt charge extra for it. We will continue to call them out here for any plumbing needs.

  • Review 164 (2023-05-03 - Rating: 5)

    Frank went above and beyond to help me out. He was very professional and explained everything thoroughly and let me know what my options were. Would definitely recommend in the future and was the most reasonable option compared to other quotes I got

  • Review 165 (2021-10-20 - Rating: 5)

    From the receptionist, dispatch and repair team, they were all amazing. Very professional, friendly and knowledgeable. They had JT and Jose R come out within an hour and they made the repair fast and did a great job. I will definitely call them for all my plumbing issues from now on.

  • Review 166 (2022-01-08 - Rating: 5)

    I had sewage back up into my bathtub and shower. I called Mr. Rooter and they came out within 30 minutes. My technician was Paul and he was very nice and helpful. He explained everything that was happening and assured me that the problem would be resolved. Paul tried several things to unclog my sewage line. His supervisor came out and put a camera down in the main sewage line and saw that there was a hard blockage. His supervisor told me that they could start working on the blockage immediately. Paul stayed over and started working on the blockage so that my restrooms were able to be used. I really appreciate Paul and all his help.

  • Review 167 (2021-05-25 - Rating: 5)

    Called to get an evaluation on my low water pressure. Kevin came out and assessed the problem. He told me my water pressure could be improved by changing out the sink faucet and I could call the office to set up an appointment to have that done when I am ready. I purchased a faucet and Kevin was able to return same evening and install it. He was very friendly, patient with all my questions, and very neat. Would definitely use him again.

  • Review 168 (2022-04-03 - Rating: 5)

    They were detailed and thorough in locating the leak. They found it and repaired it in a timely manner. Unfortunately, the leak had been going on for months and I didn’t notice it till yesterday. Since there was lots of water damage and mold that had built up, they also connected us with a restoration company that came out same day. This was my first time using this company and I am completely satisfied. I will definitely use these guys with future plumbing issues and I would definitely recommend these guys to anyone who needs plumbing help, especially in an emergency type of plumbing situation.Sincerely, Jason

  • Review 169 (2022-05-03 - Rating: 5)

    We had work done on Saturday. Called a few other places couldn’t come out till Monday. I called them they were here within an hour. The repair man name Javier He’s the best. Very personal very professional. I would recommend them to all my friends and family..

  • Review 170 (2023-04-08 - Rating: 5)

    The Gentlemen were very polite and friendly. They gave me an Estimate right away and the Problem was taken care of in no time, plus the Price was was very reasonable! Ill use your Company again!

  • Review 171 (2020-11-01 - Rating: 5)

    Our main pipe burst at the very front of the yard and we needed emergency service. Mr. Rooter understood and was prompt. They said theyd get someone out there in 30mins and they did. Frank did the initial inspection. He was courteous and honest - chill guy. We appreciate all the info he gave us on the condition of our houses plumbing and he was upfront and honest in telling us the estimated cost of the job. And he was nice enough to explain exactly what the job would entail and why it would cost as much. When we agreed, he said ok manager will be in tomorrow morning to give you a proper quote. 8am. They were here on the dot at 8 am so were definitely impressed. Wesley the manager was also cool. Their financing option was great and a smooth and easy process to get approved as well. Wesley estimated that the job would take 4 days but Frank was able to get it done in under 2 days. They were professional and clean on and around the property as well. I felt safe to let them on without constantly hovering. Great guys, definitely calling them first if needed again.

  • Review 172 (2023-02-16 - Rating: 5)

    Richard was extremely professional and knowledgeable… when there were obstacles, he found creative ways to overcome those obstacles. Richard is extremely patient as well. He answered all my questions and walk me through everything before starting work.I would want to work with Richard again

  • Review 173 (2024-06-12 - Rating: 5)

    Great service all the way around. I only use Mr Rooter for all of my septic services. Great people, great service!

  • Review 174 (2024-07-21 - Rating: 5)

    Friendly and prompt service! Marcus was very helpful and provided speedy service

  • Review 175 (2021-10-28 - Rating: 5)

    Woke up one morning with no hot water, couldn’t give my baby a bath, all we were getting was freezing cold water. I called Mr. Rooter and they had William come out immediately. He knew right away what the problem was. He checked our water heater and it had to be replaced, he gave me a great price to get it replaced and best of all installed it that same day and very quickly. He was so professional and understanding with my situation. I’m so grateful for William, because of him my baby and I had hot water again

  • Review 176 (2019-10-31 - Rating: 5)

    Javier was our technician and was extremely knowledgeable, friendly and honest. We had multiple issues in our home which he addressed quickly without any hesitation. Every time he went in and out of the house he placed shoe covers as to not track in any outside dirt. 100% would recommend this company and Javier himself.

  • Review 177 (2023-06-26 - Rating: 5)

    Jarod came promptly to change my water heater and did an amazing job. Very friendly and professional; made it a great experience. Will continue to do business.

  • Review 178 (2024-05-04 - Rating: 5)

    Gabe, Raymond, and Paul were excellent and helped me with a main line sewage issue. Very professional and courteous during a stressful, disgusting time.

  • Review 179 (2024-09-12 - Rating: 5)

    Wally helped us out with some repairs and was very professional and friendly.

  • Review 180 (2020-03-04 - Rating: 5)

    Vincent and Jared came to our home to look at an issue with blockage we were experiencing. Nervous about what this may cost, they made this process so simple and painless. They showed up on time, both were so professional and friendly! My wife and I could feel how genuine they were. We were back up and running in a quick and timely manner! I HIGHLY recommend these fine service techs and the company they represent!

  • Review 181 (2021-11-25 - Rating: 5)

    Honestly I was having a bad day with my warranty companies contractor that they sent out I had enough, DONT EVER CALL GENAROS PLUMBING THEYRE GARBAGE. I know I am a plumber but I dont have the tools to unclog a drain late at night and the rental cost is almost the same as them doing it for me but either way I called Mr. Rooter and I believe her name was Jessica answered the phone and made me feel like I mattered and she personally cared about my issue no hesitation no bs she said we got you and will have someone there to help you within 30 min sure enough the Technician arrived with in 30min and again no bs and super friendly and welcoming with a drive to want to help. Fernando did a great job making me and the family feel safe and like we were getting taken care of the right way he explained what he was doing the cost and what the warranty or Guarantee was either way he did the job no complaints and even a few laughs and jokes made us feel like we made a friend today. Thank you Mr. Rooter and you friendly, professional, and great team for the help.😁😁😁👍👍👍👍👍

  • Review 182 (2023-08-12 - Rating: 5)

    Angel did a great job detecting our leak and did an amazing job fixing it. He is very professional, helpful and friendly.Thanks for such prompt and thorough work.

  • Review 183 (2020-09-01 - Rating: 5)

    I had back up in my main drain line. Called Mr. Rooter and they were here in a quick timely fashion. The technician was very professional and explained the issues I had with my system. They got system back up and running at a great price. I would definitely use their services again.

  • Review 184 (2021-11-13 - Rating: 5)

    I was going to leave my review on the Yelp app when I saw your text link, so I can say without reservation that the service performed by your plumber Fernando was mind blowing! He went above and beyond to correct this horrible situation I had been enduring for 3 days. I live in a tiny back house that has such a tiny kitchen, that you have to turn the gas off to the stove and move it into the living room in order to put any appliance or machinery(like the electric snake) into the kitchen. I told Fernando that I would do all of the moving stuff around, if he could lower the cost. He agreed to about half of the price quoted but ended up doing all the heavy moving himself! He also made sure that the horrible, putrid, brackish water was sucked up in a Wet Vac before snaking the drain. If a handyman had been doing this work, I would have splattered sewage water all over my kitchen! He did not profit financially doing this job which he was called to after he had already worked his 8 hour shift. He could have turned me down just like the previous drain cleaning company I had called.It was Fernandos choice to stay and help me out in this crisis. Not many technicians who work for profit, actually have a heart and do their work mindfully with the customers well being as a priority. When you find a company like Mr Rooter who employs this caliber of skilled technicians, you stick with them and spread the word. Thanks again Mr Rooter and Fernando! May your business flourish!

  • Review 185 (2022-11-05 - Rating: 5)

    Jarrod and Kevin were Super Awesome. I appreciate there Hard work and Diligence. I definitely would use their service again as well as recommend them to a friend .

  • Review 186 (2023-04-07 - Rating: 5)

    We just bought a house and started to find numerous plumbing issues once we moved in. Wally and Wes came out and went above and beyond in helping us identify a main drain issue as well as other less critical but necessary items to address. They thoroughly inspected the whole system and gave us various options to proceed with, some were easier to simply manage the issue for the foreseeable future while buying us time and saving us money in the interim and some much more detailed and difficult and more costly but would give us long term peace of mind. We ended up making the larger investment replacing the kitchen and laundry room drain, relining the bathroom drain, and rerouting the entire main drain system all the way to the sewer main in the street. We also had them replace our aged and clogged water heater that was now beyond serviceable, replaced several aged and failing angle stops, and replaced a bathroom sink and faucet. They offered us a VERY reasonable financing option which allowed us to breathe a sigh of relief that we wouldnt have to break the bank trying to pay out of pocket after just buying a home or max out any credit cards. Warrantied and guaranteed, my family and I cant be happier or more appreciative of the hard work Wally and Wes and their entire team did in helping us get our home working again. I know well always depend on Mr. Rooter for any and all of our plumbing needs, theyve definitely earned our respect, appreciation, and future business.

  • Review 187 (2022-03-02 - Rating: 5)

    Just purchased a home and are moving day we have a disaster with the toilet and the shower feces coming out from everywhere. It was a nightmare called an emergency plumber Mr. Rooter. Fernando showed up within 30 mins. Fernando was so amazing and I can’t thank him for all his hard work. He worked late that night to make sure the toilet and shower worked. Still came back the next morning early to finish the job. Fernando and his supervisor made sure our plumbing was working before leaving. I would recommend everyone and anyone to use them. Fernando did a outstanding job!

  • Review 188 (2023-07-08 - Rating: 5)

    My experience with the company, dispatch and Paul and Carlos were exceptional also very fast service. In installment of my new water heater. Very clean and professional.

  • Review 189 (2024-09-29 - Rating: 5)

    Very amiable and courteous guys. Did a great job! Im very happy with the results and the options given that fit my budget.

  • Review 190 (2023-07-26 - Rating: 5)

    I needed a toilet replaced and Richard A. was awesome. He explained everything I needed to know in detail. I will need more work in the future and I feel very confident in this company, especially Richard.

  • Review 191 (2024-01-09 - Rating: 5)

    Mr. Rooter was very professional and answered all my questions in regards to the service I requested. The communication from dispatch till the time the person came to my house was great!

  • Review 192 (2022-03-22 - Rating: 5)

    I called Mr. Rooter last week because I had multiple clogged toilets And it was coming up in my bathtub and shower. The person on the phone Informed me a Technician was available and could be there within the hour. Less than 30 minutes later Matthew was the technician that was sent to save the day, and thats exactly what he did!! He told me the cost to get the job done, which I felt was very fair. I agreed and he got right to work. He was extremely knowledgeable, helpful and professional the whole time. Thankyou Matt and Mr. Rooter for fixing my issue and being understanding of my situation!I highly recommend this company for any and all of your plumbing needs.

  • Review 193 (2022-04-01 - Rating: 5)

    The technician Noah J was very professional from the time he arrived until he left. Very upbeat, happy to show us the problem that was going on with the faucet repair. Took his time to repair and made sure that it was done properly. Cleaned up after himself and made it a non- stressful situation. A+ service Thank you Noah J

  • Review 194 (2020-10-17 - Rating: 5)

    Giovani and his crew did fantastic work on a big plumbing job for our house. Our pipes were a mess and he got absolutely everything fixed in a timely manor. They kept things clean as they worked. They were on time and worked hard their whole shift until the job was done. They were friendly and I felt safe with my pets and family around them. We highly recommend using them to get a job done right.

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