Generator Supercenter of Austin

Located in Cedar park, Texas

Address: 2020 N Bell Blvd Suite B1E, Cedar Park, TX 78613, United States

Phone: +1 512-765-4101

Rating: 4.6

Services

Delivery
In-store pick-up
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Credit cards
Debit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-10 - Rating: 5)
Every step of my experience with Generator Supercenter of Austin was outstanding. My initial contact with Ralph showed him to be extremely knowledgable about and patient with all my questions with absolutely no pressure to “close the sale.” Once the decision was made, Erin handled all the logistics superbly. She remained in contestant contact before, during and after the installation. The technicians, Thomas and Dee, could not have been more professional. Their attention to detail was impressive as they went to great lengths to assure the appearance and performance of the final product was beyond reproach. I highly recommend Generator Supercenter of Austin and thank the entire team for a job very well done!

Review 2 (2024-10-03 - Rating: 5)
Working with Generator Supercenter was an excellent experience. I went to them for a whole house standby generator, and they handled the consultation, planning, and installation like total professionals. Everyone I spoke to was quick to respond, helpful, and knowledgeable.Dee and Josh, the guys who handled my installation, were particularly great. They made sure that things were done right, that I understood the steps they took, and that the installation was smooth and simple. Based on their level of experience and the service I received, I would recommend Generator Supercenter.

Review 3 (2024-06-05 - Rating: 4)
Update to 4 stars:Update to 1 star:Do not add moth balls to your generator, as the installer says. The installer told us to add the moth balls to prevent bugs from making nests in the generator. They [originally would] not send anyone to help get them out, just because they didnt actually put the moth balls there, only told us to add them. A couple of days later, they called back and offered to have someone come get them out. My husband managed to use a shop vac to get most of them that hadnt rolled under the machine. I do appreciate the offer. :)Original review:I got an estimate from this store after getting connected to them through Costco, and on our own to SALT. This store had a MUCH more reasonable offer for the same generator. Im very pleased overall! My generator setup and coaching day was very cool. The guy was very knowledgeable and there was so much to learn, but I feel like were in great hands if we get lost! Jennifer kept us updated on the permitting from the city and on when our install days would be. I didnt have to lift a finger scheduling all of those people to come out to my house. One thing I would say is theyre not as detailed as I was expecting in exactly when and what is going to happen in the emails letting me know I am confirmed for my install dates. I kind of just found out what hour they were going to show up when a day estimate was given, and what they were going to need from me. For example, I didnt know what the pipes would look like or that they needed my gutter downspouts removed at the ends, and which ones and how many, and then in the end, they removed the ones for me I didnt know needed removal. Also they said my 10% was due but Im pretty sure they meant the last 90%. If the amount I paid was 10% of the total, that would mean my total install and purchase costed something like $100, 000! Instead of telling me how they came up with that number, they just said it was correct according to their records. Fine by me and I didnt want to delay the final setup, but please do better for the next person.Update:We finally had a couple of power outages and this kicked on automatically and worked! We still tried to conserve our power (turning off lights and dont use appliances other than the HVAC and keep the fridge running) so we didnt drive up the gas bill. It was really nice knowing we will be ok. Even our router would come back up and we would have internet every time the generator kicked back on.

Review 4 (2024-09-12 - Rating: 5)
Josh and Collin completed our generator install on Monday and did a top-notch job. They took great care in their work, were thoughtful in checking with us on some install decisions, and thoroughly explained the systems operation. We couldnt feel more prepared for the upcoming storm season. The office noticed that the remote monitoring system hadnt come online as expected by today so they proactively called and had a technician stop by to resolve the issue. If this is the level of service we can expect going forward, were happy to be Generator Supercenter of Austin customers and cant wait for our next power outage!

Review 5 (2024-03-05 - Rating: 5)
Don’t let my “John Doe” moniker fool you. I am a real customer (Pete) that just had a 26kw Generac Home Generator installed by Generator Supercenter. I am a firm believer in leaving reviews for service providers, both good and bad, and in this case I must say that so far I am very pleased in my dealings with this company.Ralph was able to recommend the proper size generator that would handle all my circuit loads and pool pumps in the event of a power failure. He was quick to return my calls and answer all my questions as I was deliberating this purchase. Once committed, Molly scheduled the installation, and I was pleasantly surprised when she called to tell me she was able to accelerate the original install date by about six weeks. She kept me in the loop on the project as it got underway. The install was completed by Ray and Nick, who did a very professional job in placing the generator and electrical hook up panels in a manner that complemented the appearance of the exisiting incoming power panels. I was very much concerned on how the added conduit and panels would look, wanting to avoid a clutter of breaker panels, but Ray and Nick explained what their plan was for the install and addressed all my concerns. Josh then came out to do the generator activation and provided the start up tutorial. He was very helpful in explaining the features and operation of the generator, and provided his contact number for any follow-up questions I may have.Thanks to Generator Supercenter for a timely and professional installation of my Home Generator. I would certainly recommend them to anyone considering an alternate power source in the event of an outage.Pete P.

Review 6 (2024-06-07 - Rating: 5)
The Technician (Chevy) did an excellent job of explaining and showing the service work performed during the one-year maintenance and inspection visit. Friendly, knowledgeable, and skilled

Review 7 (2024-07-23 - Rating: 5)
Extremely professional, hardworking, experienced, which is extremely important to me as another professional. They did what they said they would do and more. Joshua and Collin were excellent communicators and went over and above what was required. It complete walkthrough at the end of the installation and left me with no questions. Did a test run and everything ran according to plan. Cant wait for my next power failure!

Review 8 (2024-07-24 - Rating: 5)
After the sale, it’s the service that counts and Melanie delivered first rate customer service. Not once, but twice I left voice messages after hours and received calls returned promptly the next morning. Melanie was patient, courteous and knowledgeable. My question related to work being performed on my home and how it would affect my generator.

Review 9 (2024-09-24 - Rating: 5)
I cannot say enough kind words to describe Melanie McCabe. She has gone beyond regular customer support. We had our generator installed and she has called me, checked in and immediately sent someone out because she noticed something that needed to be looked at. Chevy was great and came right out to take care of it. I feel so confident with Melanie taking care of us and monitoring the generator for our family. I couldnt ask for better customer service.

Review 10 (2024-05-24 - Rating: 5)
Collin and Thomas make a great team!! They were very professional and knowledgeable and showed great skill and quality of work! Their work was very clean and impressive to the eye! They were very good about coordinating with me as far the placement of the Panel box. I am very impressed with their work and how they represent their company! Great work to all!Dee showed up the following week and completed my installation quickly and efficiently. He successfully tested the new equipment and all went as planned! He explained in great detail how to use the new system and what to expect as far as my maintenance agreement. This was a great experience with the entire process from beginning to end! I highly recommend Generator Supercenter of Austin!!

Review 11 (2024-12-10 - Rating: 5)
They came highly recommended and did not disappoint. All technicians had great expertise and a helpful attitude. The office contacts we equally helpful and friendly.

Review 12 (2024-05-08 - Rating: 5)
Excellent customer service and communication during my generator installation process. I am very happy with the work and attention along the way.

Review 13 (2024-06-19 - Rating: 5)
Dee and Melanie were fantastic! I should know since I was in the service completed business for 45 years and I recognize good people and good company when I work with them. Dee was Great on site, very good technician and very nice person + Melanie was absolutely wonderful over the phone getting things worked out for me as far as scheduling and other questions. I highly recommend Generator Supercenter of for any kind of generator needs.Again excellent people and service. Paul

Review 14 (2024-06-18 - Rating: 5)
Got to tell you…Anthony Decarlo did a phenomenal job! He is just a genuine guy. Throughout the entire process, Anthony made us feel comfortable and answered all of our many questions. He is very knowledgeable, and truly wanted us to be happy and secure in our purchase, installation plans and care after the sale. GSC is lucky to have such a professional young man representing your company! Well done sir!

Review 15 (2023-09-24 - Rating: 5)
After the 2021 week-long power outage where so many of our neighbors had massive damage from frozen pipes and burst pool equipment, and two more near misses since then, we decided it was time to install a generator for some peace-of-mind as this is going to be the new normal. We got several bids for a whole-house backup generator at the very end of last year, and decided to go through Costco and Generator Supercenter. The Generac 26kva natural-gas powered generator was finally installed in August -- not a fast process because of part delays and scheduling the city inspections, but we knew that going in up-front. Josh and Luke did a fantastic job installing the generator in the incredible August heat and despite being a complex installation with three separate smart switches to isolate different parts of the house, still got it done in one day. The power was off for just about 5 hours for the installation, and everything passed inspection the first time. The gas line work then took a little longer than we expected, but was done well and there were also no problems with the city inspections. Jackie and Molly did a great job of keeping us informed about the progress. Finally, Clayton, our service tech, handled the startup and coaching and answered all of our questions. We hope not to see too much of him, but have confidence that he can handle any issues that might come up.So happy this is done, and while I hope we dont need it (for everyones sake), we feel like were now ready for the next inevitable Snowmageddon.

Review 16 (2024-10-07 - Rating: 5)
Generator Supercenter did a great job installing our generator. Josh, Jaime, Clayton, Jackie, and Molly were great and easy to deal with.Since then, they have been terrific to deal with and have done a great job on monthly maintenance and everything else. They are the best.

Review 17 (2024-05-09 - Rating: 5)
I wanted to say how grateful I am for how quickly Melanie of Generator Supercenter of Austin responded to my call for assistance. Within a couple of hours she solved my problem. Her desire to help along with her availability went beyond my expectations, for which I am a very grateful customer. Not only do l feel I made the right choice in purchasing my generator from them but I have confidence in continuing this relationship into the future.

Review 18 (2024-05-06 - Rating: 5)
We could not have had a better experience with Generator Supercenter. From our salesman, Ralph, to the office ladies Jennifer and Diana, to the installers Jaime, Ray, and Nick, everyone was professional, friendly and helpful. The training was great. A couple weeks after the install, we lost power. Our generator seemlessly came on, powered our entire house for eight hours (long power outage!) and switched back to regular electricity without a hitch. Highly recommend!

Review 19 (2024-05-06 - Rating: 5)
We just had Max do our 1 year service call. He has no problem with my wife and I watching and asking questions. He was very informative and friendly. He methodically checked and serviced our Generac.

Review 20 (2024-05-16 - Rating: 5)
I have nothing but accolades from each team member I have come in contact with from estimate, work scoping, installation, tutorial, and service technicians.ALL are professional, helpful and friendly.This seems to be a lost art in the realm of customer service in this day and age.If you are a Costco member they have an UNBEATABLE purchase agreement that will more than pay for your annual membership.

Review 21 (2024-03-13 - Rating: 5)
We signed the papers in September, 2023, for a generator from Generator Supercenter. Installation took place in February, 2024. From signing the papers to the final inspection and training on the system, things ran smoothly. The office staff of Jennifer Dunn and Jacqueline Saliba were always polite and knowledgeable every time we called to check on our status. Our installers were Ray and Nick who told us we could be without power for four to six hours. They got the installation done in three. We are so pleased with the entire experience and highly recommend Generator Supercenter!

Review 22 (2024-05-02 - Rating: 5)
I got three bids on a generator; decided to go with Generator Supercenter. The generator is now installed and as been tested. Throughout the entire process, I was very pleased with all the staff that I dealt with. They were all very pleasant; from Jennifer, the project manager to the guys that installed the generator. I would definitely recommend using Generator Supercenter if you are in the market for a generator.

Review 23 (2024-01-11 - Rating: 5)
I recently had an exceptional service experience with Generator Supercenter of Austin. Clayton Hamer was the technician who assisted me. Right from the start, his professionalism was evident as he introduced himself and greeted me with a firm handshake. Clayton demonstrated his expertise by efficiently changing the spark plugs, filters, and oil. He also installed a device that enables me to monitor my generator directly from my iPhone. This device also allows their office to keep an eye on the generator, ensuring continuous optimal performance. Throughout the service, Clayton was very informative, patiently answering all my questions about the generator and highlighting the outstanding service provided by Generator Supercenter. His thoroughness and courteous demeanor made the entire experience worth taking time to write a review.

Review 24 (2024-03-26 - Rating: 5)
Max was a great tech and very respectful. Calling before arrival is a big big deal at our house because of our dogs, and we got a great heads up from him. The service itself was fast and the monitor was installed was in 15 minutes!

Review 25 (2024-04-03 - Rating: 5)
The Generator Supercenter of Austin flawlessly managed the selection, purchase and installation of our Generac. Communication with the Center was easy and timely. All proposed service dates and times were adhered to. The installation crew was courteous and professional. I can strongly recommend the Supercenter for your generator needs.

Review 26 (2024-05-21 - Rating: 5)
Technician Chevy is superb---knowledgeable, meticulous with his work, friendly, & respectful.Most companies/contractors today substitute upsell tactics for expertise and work ethic (of which they have little), so I was relieved and happy to find Chevy. Hes a standout.

Review 27 (2024-01-04 - Rating: 5)
Our Generator is monitored remotely and flags when routine maintenance is needed. Generator Supercenter scheduled within days. Clayton just completed the work without my involvement. Professional, proficient, and thorough. Outstanding. Thank you for sending him!

Review 28 (2024-03-27 - Rating: 5)
Outstanding annual service by Max. Arrived on time. Insured the outside of the generator was spotless and the generator app show the generator status as green before leaving. Great communication skills.The office responded in a timely manner to my email asking for them to schedule the annual maintenance

Review 29 (2024-01-19 - Rating: 5)
I was incredibly pleased with how Initial consultation, project planning, install, and inspections all went smoothly, but a special shout out to Clayton who couldn’t have been more helpful or thorough during the activation and coaching. My family definitely feels a strong sense of security knowing that we have a backup plan for those increasingly frequent power issues. Thank you, team!

Review 30 (2024-02-11 - Rating: 5)
Technicians Clayton Hammer and Josh are truly the best in the business. Generator Supercenter installed my generator but it didn’t work, so they sent two top notch professionals that literally wrote the book on generator installation. Clayton came out on his day off, worked on the problem and passed on the rest to Josh. Both gentleman went above and beyond to ensure that my generator would be up and running should any outages occur. Josh noticed that my electrical box wouldn’t close as it should, so after he was done getting me up and running, he went out of his way to straighten up things in my electrical box so that it would close properly. Generator Supercenter left me skeptical before they sent Clayton and Josh. I am now a satisfied customer. Thanks Clayton and thanks Josh.

Review 31 (2024-05-29 - Rating: 5)
Thank you Melanie (Service) and Chevy (Tech) with Generator Supercenter of Austin. I appreciate Chevys due diligence in servicing my Generac Generator under the maintenance plan. He found an issue with the system during the annual service, followed up with analysis, and fixed the problem. Melanie let me know its all covered by the warranty and theyll take care of everything. I definitely recommend the professionals at Generator Supercenter for your Generac Generator installment and maintenance.

Review 32 (2024-05-03 - Rating: 5)
Max just recently completed our annual maintenance - hes a top notch technician and great to work with. Thank you again Max! Our experience with Generator Supercenter of Austin has been great.

Review 33 (2024-05-03 - Rating: 5)
After owning our generator for months, storms blew through Austin in the past 48 hours with some more expected. We weren’t sure how well the generator would work, but we had a lot of faith that it would be the right solution for us. As it turned out, we had had previous very bad conditions in ice and snowstorms in the past walking us into our home four days with no power.The neighbors all asked us questions as we put in the new Generac from Generator Supercenter of Austin, And they had lots of questions. Recently as our entire area was blacked out, our generator turned on automatically and kept us in light and air conditioning as needed. There was a 5 to 10 second delay, which is programmable, and very little interruption at all. Few things like the Wi-Fi have to come back up. We actually had neighbors standing in their yard, looking at our lights as we went out to check to see if it was making a lot of noise and running, and the neighbors all had noticed that it had come on automatically.Our thanks to Generator Supercenter of Austin and their support, and we feel confident in their long-term support as we have a 10 year warranty and they can monitor the status of any needed actions to be taken. It’s been a good experience, even though it took us longer to get it installed than we had originally thought, the reason is the demand, and the needed modifications to our home. We have no regrets and we have a quiet confidence that this is a real asset to us as well as to the next homeowners should we ever sell.

Review 34 (2024-04-29 - Rating: 5)
Max came out for the annual service. I asked him to review whatever I need to know as the installer did a year ago (I had forgotten most of it). He performed the service quickly and thoroughly. Friendly guy too. Thanks you.

Review 35 (2023-10-25 - Rating: 5)
We had a great purchase and installation experience with Generator Supercenter in Cedar Park , Texas. The initial consultation with Dianna was thorough and she provided exceptional guidance. Brandon came onsite and explained site details. He was knowledgeable and provided our best options. Gosia was extremely helpful with the financial aspect and Molly and Jackie kept us informed regarding installation details and scheduling. John and Brock were true professionals when it came to the installation and hookup to main electrical panel. Their work was flawless and the wiring and conduit has a clean look aesthetically. Joshua provided an outstanding startup presentation and was very patient in answering all our questions regarding the operation. All these folks were very professional and we highly recommend them for your generator needs.

Review 36 (2024-04-12 - Rating: 5)
Wonderful experience with Generator Supercenter of Austin. All employees were friendly, courteous and helpful with our generator installation. Jennifer(project manager) was patient with answering all our questions and keeping us informed at each step along the way. The install team Ray and Nick worked super fast and finished in record time. The startup and coaching by Daniel and another young man was thorough. Their sales person Ralph Simon also made the process quick and easy. A special thanks to Gosia in Billing for explaining the billing in detail.You won’t be sorry for purchasing an all home Generac generator from this company.

Review 37 (2024-02-20 - Rating: 5)
I like the professionalism and attention to detail Clayton done on or Generac. As he performed the maintenance, he explained, in detail, each step that he was doing before starting the task then explained the results. He informed me also of his future required visit when the generator reach its required maintenance time. Professional.

Review 38 (2023-08-17 - Rating: 5)
Deciding to install a whole home generator several months ago and Generator Supercenter made it an easy choice. From the initial survey of my house, to the install handled by John and Brock, it was a pleasant experience. The ladies in the office, Molly and Jacqueline were a pleasure to deal with and all were very professional in every step of the process. I would recommend the company to anyone looking for peace of mind and insurance against loss of power in these crazy changing climates here in Texas. Hope its never needed, but sure am glad they did the great job of getting me ready if we do!

Review 39 (2023-08-17 - Rating: 5)
Ive just completed an install with Generator Supercenter. They were referred to me by family and working with them has been a positive experience.I chose them because they only work with local tradespeople who are experts at generator install. Many out of state competitors will hire the lowest bidding sub and Id heard horror stories.John (install lead) was great, Jackie & Molly on the planning team were very communicative.We had some hiccups on the install but everything was handled professionally, clearly, and quickly.

Review 40 (2024-11-12 - Rating: 5)
The entire team from Cedar Park was helpful and instructive. Bailey worked closely with us to recommend and ensure the proper requirements for our needs. Dianna and Molly coordinated the sales and project aspects, Gosia in accounting for the invoicing/wire transfer, and even Jaime made the delivery efficient and uncomplicated. Everyone was courteous and responsive. The entire process was seamless and fairly painless, lol. They even assisted us with the free 10 year warranty. If youre looking for a Generac, I would highly recommend this company.

Review 41 (2024-03-20 - Rating: 5)
Max arrived ahead of schedule which was great. He was very professional and knowledgeable about my equipment. Max performed the necessary servicing of my Generac in a very thorough manner.

Review 42 (2023-08-08 - Rating: 5)
Generator Supercenter did a wonderful job helping us select and order a generator. Their installation and coordination to get it done was at the most challenging time. The service plan is one I highly recommend especially if you are not young and/or handy. Their service is prompt. They can monitor the generator remotely, and they answer quickly when we need instructions or have a question. No one else we talked to offered this level of service.

Review 43 (2023-12-19 - Rating: 5)
Clayton was very professional. On time, eager to help, kind, and efficient. Explained things in laymans terms. If we ever have a problem, we can only hope that hes the one to respond!Everyone at Generator Supercenter of Austin has been good to us. Very satisfied!

Review 44 (2023-07-27 - Rating: 5)
Got off to a rocky start but once they geared up and got a fantastic technician in customer service all issues were resolved. Layla Carnes reestablished my expectations then exceeded them. The equipment establishes a tremendous sense of security and now that there is a super competent person handling all office duties as well as monitoring my equipment remotely, I feel confident in spending this amount of money.

Review 45 (2024-02-28 - Rating: 5)
Wonderful service from Clayton and Max. Fixed an issue, did maintenance and installed a mobile link so they get notified and can take care of any issues that arise. Happy to have the maintenance plan.

Review 46 (2024-11-22 - Rating: 5)
Generator Supercenter of Austin defines exemplary customer service. Our electricians Thomas and Dee and our project manager Erin were terrific. From purchase, to pre-install planning, to ensuring the installation went smoothly and our needs were met to post installation training and follow up, we are extremely pleased with our experience. I recommend this company and their wonderful employees to anybody considering an at home generator.

Review 47 (2023-09-13 - Rating: 5)
I have previously written a review and I was not pleased with the responsiveness of the personnel. I had tried calling a number of times and never received a call back. A couple of months had gone by and I was in the area so I decided to stop by and speak to them in person. I was greated by Dianna (salesperson) as I walked in and she took great care of me and scheduled an appointment for the next day. Clayton arrived and mitigated my issue with a great attitiude. He also got me connected via cellular and on an annual maintenance plan. If it wasnt for Dianna and Clayton, I would have given up and moved on. Instead, these two professionals changed my mind and provided me with service that customers used to receive pre-covid era.These 2 people deserve kudos for representing a company in a way that a paying cutomer should be treated.

Review 48 (2023-07-28 - Rating: 5)
I am very pleased with the service I received from Generator Supercenter. I am especially pleased with Jackie Saliba (so helpful and informative) and our tech, Clayton. He went out of his way to make sure we received the service we needed, promptly and courteously.

Review 49 (2023-11-29 - Rating: 5)
Great experience all around! Josh, Luke, Molly and Clayton were the best in working with us to set up the installation, and walking us through the set up and operation, truly world class service!

Review 50 (2023-11-22 - Rating: 5)
Clayton was amazing to work with. He quickly identified the problem and had the generator up and running quickly. We will not hesitate to call him back.

Review 51 (2024-05-09 - Rating: 5)
Chevy came out, diagnosed the issue and had me back in service in minutes. He answered my questions and concerns and I realized I chose the right company for my Generac business.

Review 52 (2023-11-09 - Rating: 5)
Clayton from the Cedar Park Supercenter was very professional and courteous. He did a complete service in a short amount of time and educated me on the unit as well. Clayton is Top Notch!

Review 53 (2023-09-25 - Rating: 5)
I just had a technician come out to fix a fault on our generator and Clayton did a great job explaining what happened and even gave me a refresher on some of the features. Super nice guy and great interaction!

Review 54 (2024-09-19 - Rating: 5)
From start to finish this is an extremely professional group. Joshua and Collin installed my unit today they were very professional, extremely knowledgeable, great educators and extremely cognizant of putting in the equipment correctly, professionally, and appealing. Almost as it was a piece of art. I highly recommend the Supercenter, I’m thankful I didn’t go anywhere else.

Review 55 (2023-12-08 - Rating: 5)
Great experience with Generator Supercenter. The install team is top notch. Took care to install, asked questions and follow-up on training. Would highly recommend!

Review 56 (2022-09-09 - Rating: 5)
We called to inquire about the products and pricing and spoke to Dianna, she was so helpful, informative and professional. She made us feel like we had a “friend” by the time we hung up. We will very likely be calling her back and scheduling an estimate and install.

Review 57 (2021-02-13 - Rating: 5)
The team at Generator Supercenter have been “super”. They were very attentive throughout the process and their prices were slightly less than the competition. . I liked the fact that the price was “all in” and they didn’t exclude the permitting and related items. Although I don’t know the current backlog with Generac,, the long pole was coordinating with the city services. They handled it all.We’ve had to use it twice so far since we got it 6 weeks ago. We pay for annual monitoring service and got calls from them to check up on me. That was nice!It was an expensive investment but after the last 6 weeks it has been “priceless”. It has run over 20 hrs so far.As a bonus, it has a whole house energy monitor that works with your phone, so I can walk around the house, turning on appliances, and now know my coffee maker pulls 1kw! Who knew?!Good luck!

Review 58 (2024-01-19 - Rating: 5)
Clayton did an outstanding job explained the operation, maintenance of my Generac, oil changes and keep it in smooth operating condition.

Review 59 (2024-02-03 - Rating: 5)
Clayton came out and inspected the generator for a home purchase. Really nice guy! Taught me a lot about the unit and made sure it functioned properly.

Review 60 (2023-08-18 - Rating: 5)
Sales, finance, customer service and installation all made it easy to deliver the equipment and service we preferred. Special thanks to the installers who filled our custom order in the August heat here in Austin Texas!

Review 61 (2023-11-29 - Rating: 5)
Clayton did an excellent job and demonstrated full functionality of our new Generac under favorable conditions as well as in the event of problems.

Review 62 (2022-09-09 - Rating: 5)
I own a barbecue business. At certain times a year, I have 10s of thousands of dollars in inventory that depend on power/refrigeration. Spoke to the owner directly and the buying and install process was seamless. They test it regularly for me to make sure it is working as expected. Only had to use it once, when a storm knocked out our power for a day, but even that one day was enough to justify the purchase. (Note to buyers: Be patient. Took a little longer than I thought it would, but they are still swamped from the ice storm and other grid problems of the past couple of years.)

Review 63 (2024-04-02 - Rating: 5)
Max was on time as well as very professional! Finished his annual inspection and preventive maintenance thoroughly.

Review 64 (2021-03-04 - Rating: 5)
We had generators installed at our home to power our 3 houses and well. TJ has been amazing at solving any of the issues that have cropped up and has monitored our generators through their monitoring service contract.We have really appreciated having this safety net - especially after the 5 day power outage we had with the recent winter storms.Their customer service is gold star!

Review 65 (2024-03-27 - Rating: 5)
Install team and project manager (Jennifer) were easy to work with and communicated frequently. Would recommend

Review 66 (2024-03-08 - Rating: 5)
Max came today to do my yearly service on my generator. He did a great job and was very polite.

Review 67 (2024-03-20 - Rating: 5)
Ray, Nick and Jennifer are all wonderful, efficient, friendly and responsive. Nice to have them working with me.

Review 68 (2024-01-05 - Rating: 5)
Clayton just completed the yearly maintainence on our generator. He was very professional and efficient in completing the work and very helpful in answering my questions !

Review 69 (2021-09-30 - Rating: 5)
Generator Supercenter has been outstanding! They took on turn-key installation of a 38kw standby generator, meeting and exceeding all commitments, including i) earlier-than-estimated generator arrival from the manufacturer, Generac, ii) concrete pad construction through an asphalt-paved area, iii) careful placement of the generator on the concrete pad, using a boom truck constrained by tight access, iv) provision of a 500 gallon propane tank (removing a smaller tank) with a wireless fuel monitor, v) trenching 100 of buried propane line through mostly solid rock and the asphalt paved area, vi) installation of the transfer switch and replacement of the main electrical breaker on the service pole, and vii) test running the generator and restoring the buried line trenches, including the trenched asphalt. These are skilled professionals whom I highly recommend. Thanks very much to Christine, J.T., Vigo and Robert. Very much appreciated.

Review 70 (2022-09-09 - Rating: 5)
The owner of the company made a house call for me well after business hours to assist with a failed breaker. Power was restored almost immediately. Highly recommend this company.

Review 71 (2024-09-19 - Rating: 5)
Technician was very professional, thorough and friendly. Would highly recommend.

Review 72 (2024-04-19 - Rating: 5)
Max came out to do my first year annual maintenance. He was on time & professional thanks generator super center.

Review 73 (2022-09-09 - Rating: 5)
The staff was very friendly and informative! Ms. Dianna was patient with all my questions and she was a wealth of knowledge as she set up my appointment.

Review 74 (2023-08-28 - Rating: 5)
Boy does Clayton know his job it involve mechanical and electrical stuff I just watched and was very impressed and Im 79-years old cool.

Review 75 (2024-05-09 - Rating: 5)
Max was a wonderful tech. He did an amazing job.

Review 76 (2023-10-13 - Rating: 5)
Clayton was very professional and extremely knowledgeable of the system and the solution. Highly recommended.

Review 77 (2022-09-11 - Rating: 5)
The staff was soo knowledgeable they made it soo easy for me to setup an appointment dianna was great help and I’m looking forward for the set up!

Review 78 (2024-05-31 - Rating: 5)
Service tech explained in detail the maintenance he performed. Excellent!!!

Review 79 (2023-10-04 - Rating: 5)
These guys are knowledgeable and efficient. We are very pleased with the installation process and the training!

Review 80 (2023-09-08 - Rating: 5)
CLAYTON, InstallerProfessional, walked us through everything!Also, answered all our questions. Above and beyond expectations.

Review 81 (2023-10-11 - Rating: 5)
Clayton contacted me on the scheduled day to be sure he would have access to the generator. Nice guy!

Review 82 (2023-11-09 - Rating: 5)
Clayton came and connected monitoring service and serviced the machine. He professional and courtes.

Review 83 (2023-10-03 - Rating: 5)
Clayton was great with the install and answered all of my questions.

Review 84 (2024-06-10 - Rating: 5)
I let Generator Supercenter handle my standby generator install, and I was very satisfied with the results and the way they conduct business. I met with Anthony DeCarlo and he was very courteous and professional when explaining how these systems worked and what the benefits were for choosing GSC. He was also very funny and knowledgeable on the industry and answered all of my questions.

Review 85 (2022-03-21 - Rating: 5)
Despite slowdown with availability the installation was well done.

Review 86 (2022-09-09 - Rating: 5)
Diana, was very professional and helped setting up my appointment in a timely manner.

Review 87 (2024-05-10 - Rating: 5)
Outstanding response and service from Generator Supercenter. Starting with Melonie who set up the service appointment, after the surveillance support on the generator detected a problem, to Techs Chevy and Max who diagnosed the problem. They fixed it on Wednesday, and Thursday night a storm rolled thru and knocked out power in my neighborhood. Not me, so THANKS!Every person Ive had contact with at GSA has been very professional, courteous, and competent. Wonderful Team....and I cant say enough about how nice Melonie is over the phone handling these issues...almost a lost art on how to properly deal with customers and keep their business. Again, THANKS to you all!

Review 88 (2023-08-03 - Rating: 5)
Clayton did an excellent job on my generator this morning, definitely knows his job.

Review 89 (2023-09-11 - Rating: 5)
Clayton gave us an excellent overview of our new generator at Generac School at our home!

Review 90 (2024-03-19 - Rating: 5)
Max was friendly, courteous, and to the point. Great service.

Review 91 (2022-09-09 - Rating: 5)
Service department was extremely helpful in reapirng our unit. They even took the time to answer and educate us on the unit

Review 92 (2022-09-09 - Rating: 5)
The workers were professional, efficient, and friendly! They made the process easy and painless… 10/10!

Review 93 (2024-04-19 - Rating: 5)
Max, was professional and friendly. He did what he needed to do to maintain our generator and keep it running. Job well done 🤗

Review 94 (2024-01-03 - Rating: 5)
Clayton provided excellent service for my initial maintenance visit. Very thorough and explained everything in advance and answered all my questions. Thank you!

Review 95 (2024-03-21 - Rating: 5)
Wonderful team, very professional and responsive!

Review 96 (2022-09-09 - Rating: 5)
Dianna Motley was very personal and had lots of information about the generators! I will be back to buy from Ms. Motley.

Review 97 (2020-07-28 - Rating: 5)
The representative was very friendly and knowledgable, I can’t wait to get my whole house generator!!

Review 98 (2023-11-20 - Rating: 5)
Quick and professional service. Clayton answered all questions clearly and made sure I understood the following service steps to being back at 100%. Excellent customer service.

Review 99 (2022-09-09 - Rating: 5)
I called in to get some information. I was impressed by Diannas knowledge and professionalism. Thank you.

Review 100 (2024-02-20 - Rating: 5)
Clayton serviced our Generac and he did an outstanding job. Thank you Clayton.

Review 101 (2022-09-09 - Rating: 5)
Thank you for your speedy & professional workmanship will definitely use you in the future if needed

Review 102 (2023-12-15 - Rating: 5)
Just had a technician, Clayton, come out and do a maintenance service on our 38kw Generac generator. Hes a super nice guy, hes been out here before, and the service performed was top-notch.

Review 103 (2023-10-06 - Rating: 5)
Service visit by Clayton was excellent. Very quick and professional. Diagnosis was provided within mins and fixed proved he was correct.

Review 104 (2024-03-22 - Rating: 5)
Very competent and thorough annual maintenance.

Review 105 (2023-09-21 - Rating: 5)
Clayton was outstanding. He diagnosed an ongoing problem and rectified it quickly. He was thorough and knowledgeable of the equipment.

Review 106 (2023-10-09 - Rating: 5)
Initial call was made to inquire about whole home generator and the call was pleasant, courteous and professional. Details of the upcoming sales reps visit were explained.

Review 107 (2023-12-12 - Rating: 5)
Excellent experience. They did everything on time, with no surprises .

Review 108 (2022-09-09 - Rating: 5)
The staff was professional and informative when I called for an estimate.

Review 109 (2023-12-15 - Rating: 5)
Professional, efficient, and knowledgeable! Thank you Clayton!

Review 110 (2023-12-12 - Rating: 5)
Just got my first generator servicing, Clayton is awesome!!!

Review 111 (2022-09-09 - Rating: 5)
Our generator was installed a couple months ago. It runs like a charm. Highly recommend the Gen Monitoring system. 1st Wednesday of the month, it runs for about 5 to 10 min and notifies the company if there are any issues, and they come and fix if needed. Super simple.