Tongs Air Conditioning, Heating & Plumbing, Inc.

Photo of Tongs Air Conditioning, Heating & Plumbing, Inc.

Located in Tiffin, Ohio

Address: 711 N Sandusky St, Tiffin, OH 44883, United States

Phone: +1 419-448-4335

Rating: 4.1

Services

  • Repair services

Categories

  • Plumber
  • Air conditioning contractor
  • Heating contractor
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-11-26 - Rating: 5)

    I wanted to take a moment to express my heartfelt gratitude for the exceptional service your company provided. Your teams professionalism, expertise, and dedication to ensuring everything was done perfectly did not go unnoticed. From the initial consultation with Luke to the completion of the job with Doug and crew Andrew, Owen, Rob and Claude, every step was handled with the utmost care and attention to detail.As a tech in a similar field of the HVAC/R industry, I know the types of problems that come up during the process of a project like this one. Your team worked through with professionalism and attention to the details.Thank you for your teams hard work and for making the entire process smooth and stress-free. From Terry and Danielle in the office to the Techs working in my home everyone was kind, courteous and professional. Its reassuring to know that there are companies like yours that truly care about their customers. I will be recommending your services to friends and family.Best regards,Deb and Dan Rinaman

  • Review 2 (2023-06-04 - Rating: 5)

    I had Tongs do an extensive Furnace and AC replacement. It involved relocating the furnace in order to make it much more serviceable in the future. The professionalism and communication by Kent and the installation team was superb throughout the entire project. I highly recommend them.

  • Review 3 (2023-10-27 - Rating: 5)

    Tongs professionally installed our new furnace and air conditioning system by expert installers. Tongs always gives us excellent sales and service.

  • Review 4 (2020-02-06 - Rating: 4)

    *Update*Everything seems to be functioning correctly now. Its been about 1 month since they finished the work and I have yet to receive an invoice. Im not certain if that means I wont receive one or if they are still ironing out the details but I was told everything that had to be replaced would be replaced at their cost. Bumped the review up to 4 stars.I will update this post once the issues weve experienced are concluded but I thought Id share our saga thus far. We decided to have a whole-home humidifier installed in our house. I called Tongs and got a price and timing (said it would take about 5 hours). Seemed reasonable so I asked to schedule the service and we made an appointment for a few days before Christmas. Tech showed up a couple hours later than we were told... Ok, things happen, I get it. He completes the additional work I had booked (basic service on heat pump and furnace) and starts on the humidifier. Apparently wired it up wrong because he came to us and said he fried a solenoid and would be back tomorrow with a new one but couldnt fix it tonight. Ok, not a big deal, mistakes happen. He comes back the next day and says that he fried the circuit board, not the solenoid and it would be a week for a new one to arrive. Not great, but its supposed to be warm this week so well live. Propane heat still working but the blower runs unless you manually shut it off. I can live with this. A week later I havent heard anything so I called and talked to the scheduler and was told he could be there that afternoon. Got another call that later that afternoon that he was tied up on another call and wouldnt make it. Starting to get frustrated but cant do anything about it. The tech finally came back this morning and turns out its not the interior circuit board but the exterior board and it will be another week but its New Years Eve so they dont know if they can get the part ordered today. He also explained to my spouse that the humidifier will only work with the heat pump and not the propane which was never mentioned before when they quoted or prior to installation. The only time our house gets dry is when the propane is running regularly!!! Anyways, now Im waiting on a call from the gentleman that gave me the quote to begin with so we can discuss this mess but here we are, beginning of January with a partially functional HVAC system and a humidifier that I wouldnt have bought in the first place had they mentioned that.Weve used Tongs in the past and had good results. I think this one experience may be enough to send me somewhere else since its been SO bad.I will update when this whole deal is resolved.

  • Review 5 (2024-03-07 - Rating: 5)

    Great people! They deliver the service they contract on time and on estimate, and they do excellent work.

  • Review 6 (2022-01-25 - Rating: 5)

    Very fast in response, called middle of winter and they came out that day. Talked me through the repair, showed me the issues, was extremely helpful. Would definitely recommend. Prices reasonable as well.

  • Review 7 (2021-12-02 - Rating: 5)

    Great service. They have taken care of service here for at least last 10 years always courteous professional and quick to respond.would recommend to anyone with a furnace problem.

  • Review 8 (2020-11-12 - Rating: 4)

    Was very speedy with their services. Had major plumbing issue and was resolved within 48 hrs with a late workday call.

  • Review 9 (2022-01-21 - Rating: 5)

    Outstanding service. Friendly and very informative, great prices. They just gained a customer for life. Thank you all for everything today!

  • Review 10 (2020-10-25 - Rating: 5)

    Love these folks. We call every year and if needed in between for check up and service. Always friendly and helpful.

  • Review 11 (2018-10-03 - Rating: 5)

    I have neen doing business with this family for many years. Tongs are honest, good people with fair pricing.

  • Review 12 (2020-07-03 - Rating: 5)

    Had a new hot water heater installed. Great service! Couldnt as for better. Thank you!

  • Review 13 (2019-10-11 - Rating: 5)

    Tongs did an excellent job of fixing my sewer pipe. Thanks.

  • Review 14 (2021-05-05 - Rating: 4)

    Pricey..but if you want it done right...these are the people to call.

  • Review 15 (2020-11-10 - Rating: 5)

    Kent came out to quote us a project. He ended up telling us he couldnt do it due to room constraints. He was very straightforward and honest. While we didnt end up using his services, I wanted to convey how very professional he was. Will definitely do business with them if the need arises.

  • Review 16 (2021-11-21 - Rating: 5)

    Trustworthy and efficient

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