Ridge Valley Heat & Air

Photo of Ridge Valley Heat & Air

Located in Sevierville, Tennessee

Address: 1533 Denton Rd, Sevierville, TN 37862, United States

Phone: +1 865-428-6491

Rating: 4.8

Services

  • On-site services

Categories

  • Air conditioning contractor
  • Air conditioning repair service
  • Contractor
  • Heating contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-11-29 - Rating: 5)

    Our heat stopped working on Monday of this week, and Nate from Ridge Valley Heat & Air came out the same day and diagnosed the problem as a leaking indoor evaporator coil on our heat pump. He said the part would have to be ordered, and he wasn’t sure how long it would take to get one. Our forecast called for frigid temps with lows in the teens starting on Sunday, so we were very worried about not having heat during that period. Great news…Nate was back on Friday, installed the part and got our heat working again!! He was great, very professional and so nice! Their dispatch office was super-friendly too. We highly recommend this awesome company!! Thank you Nate, and Ridge Valley Heat & Air!!

  • Review 2 (2024-12-23 - Rating: 5)

    12/23/2024, lodging at Modern Mountain VRBO Flatwood Road. A Heating issue had developed. Owner had Ridge Valley Heat and Air service the issue. They responded in a prompt, efficient, friendly and professional manner. The Tech quickly isolated and solved the issue, replaced the Thermostat. Ridge Valley Heat & Air and their Tech did a wonderful job. We really appreciatte Ridge Valley’s prompt and professional service. We are grand parents visiting Sevierville to visit grand children during the Christmas season. No heat at the VRBO was a big issue. Keep the FAITH, Go with God, Merry Christmas.🎄🎅🙏✝️

  • Review 3 (2024-07-19 - Rating: 5)

    Ridge Valley installed a complete unit (outside and attic). The men who installed were very professional. After the work was completed, a thorough cleanup of all trash was desposed in a timely manner.The unit has satisfied us completely. Very, very cool in our home.I recommend Ridge Valley to anyone. I have used their services for four years and am very satisfied with their establishment.John Oxford

  • Review 4 (2024-07-11 - Rating: 5)

    We have called them twice (from two different addresses) both times when our house was hot and both times they got things corrected quickly and way more affordably then we were prepared for.I called this afternoon and Hannah told me the good news that they had a tech in the area who had just finished the job. We must be living right. He was at our house in 15 minutes. Joey showed us where our system had frozen he got it, falling out and back on trap in just a few minutes for a simple simple service call of under 100 bucks.They passed all the vibes tests. They clearly operate with a high-level of honesty and integrity. Grateful to have them as a resource.

  • Review 5 (2024-06-16 - Rating: 5)

    Called requesting info about new A/C and poss new heater. Call was promptly and appointment set. Tim arrived on time, checked my needs, discussed options, and left. When I decided what I wanted I called River Valley. Tim returned my call promptly and notified me of my installation schedule. Team arrived on time, installed my new HVAC. Tim checked in during the final minutes to assure me all was as should be. ALL employees were nice, knowledgeable, polite. This is the first service company that didn’t start the conversation with “I can’t…” River Valley did everything I asked and am very happy with their service and staff! I would recommend them to anyone Thanks for a job well done!

  • Review 6 (2024-05-09 - Rating: 5)

    5 STARS. They didnt even ask for a review but when I see this kind of excellence and honesty in an HVAC company I feel the need to share it. Thankfully, they were recommended by my contractor when my 30-year-old system was on its death bed....and he was right about Ridge Valley. They show up when they say they will, they do top-notch quality work, and they wont rip you off; in fact, their cost was very reasonable. Professional, yet personable - these guys are amazing.

  • Review 7 (2024-03-24 - Rating: 5)

    We just recently had an issue with our furnace and decided to give Ridge Valley a call. I have an unusual work schedule, they were very accommodating and understanding.The Technician that came out (Joey) was knowledgeably and answered all my questions, and even gave me advice as how to keep my system up and running better.If I ever need anything else done I will definitely be calling Ridge Valley and hopefully get Joey again. Thanks again

  • Review 8 (2024-05-06 - Rating: 5)

    Ridge Valley Heating and Air sent Daniel Romines out to our home to check our air conditioning problem. He was the most efficient technician we have ever seen. Ridge Valley assured us our warranty is good and they have always stood by their words. Their service is exemplary and having had a husband that kept FedEx planes flying for 37 years, we know good service technicians when we see them. We super highly recommend this company. You won’t regret it. They are family type people who have great service every time we need them. Excellent. Vivian Smithey. Knoxville, TN

  • Review 9 (2024-09-02 - Rating: 5)

    This company rocks! Last minute issue before Labor Day weekend and they came through in the clutch! Highly recommend and ask for Joey Sartain. Beyond impressive

  • Review 10 (2024-04-08 - Rating: 5)

    We recently had our heating and air unit replaced by Ridge Valley. I cant say enough good things about the team. They were very professional the guys were friendly and happy to explain everything to us.When they were finished everything was cleaned up.The service manager came by to validate everything was done and we were happy with the service.Highly recommend this business

  • Review 11 (2024-03-06 - Rating: 5)

    We had used other Heat & Air companies but it wasn’t until we used Ridge Valley that we received absolutely amazing service. Jeremy (the technician) called before he arrived, got here in record time, diagnosed our problem and did a temporary fix so that we had heat during the cold snap in February. He was here more than once and always was respectful and professional…never annoyed that we needed his help…again. We ended up needing a whole new heating system and that proved to be a flawless experience as well. We have been extremely happy and blessed with the excellent service that we have received with Ridge Valley Heating and Air! HIGHLY RECOMMEND!!

  • Review 12 (2023-06-24 - Rating: 5)

    Ridge Valley is a company I highly recommend . They serviced our 20 year old air conditioner a couple of times but recently went above and beyond to get us a new unit installed. I could not be happier with their service and professionalism. Darren, Brandon and Tim along with a couple of other servicemen were all so friendly, it was a pleasure to have them here. You can’t go wrong with this company, they will do everything in their power to make sure you are satisfied.

  • Review 13 (2024-04-24 - Rating: 5)

    These guys did great. Not only was they half the price of some others i called but they didnt tey to over sale on what i needed. Brandon the installer did an amazing job. Everyone i talked to at the company was amazing. Highly recommend this company.

  • Review 14 (2023-08-17 - Rating: 5)

    We had every short term rental owner’s nightmare when our guests checked in and immediately messaged us that our Nest thermostat was giving an error message and the cabin was hot.Called Ridge Valley on the recommendation of our realtor and spoke with Tim and Landry who were both incredibly helpful and got me connected with service technician Nate who was polite and prompt and quickly worked to diagnose and fix the problem and get our system running again and our guests cool and comfortable.We would absolutely use them again and recommend to other rental or personal homeowners.

  • Review 15 (2023-10-16 - Rating: 5)

    I called Ridge Valley Heat & Air as my HVAC unit was not working. An appointment was set up for the next working day. The morning of the appointment, I received a text, an email and even a phone call from the technician that they were on their way. They diagnosed and fixed my problem in less than an hour. Great service at a great price! I highly recommend them.

  • Review 16 (2024-11-06 - Rating: 5)

    During one of my annual maintenance visits, I had the pleasure of meeting Daniel. His exceptional kindness and informative demeanor made him an excellent resource for discussing my system’s maintenance and upkeep. I highly recommend Daniel to anyone utilizing Ridgevalley services. His approachable and conversational style created a sense of trust and familiarity, ensuring that I felt valued and informed about my system’s well-being. Unlike other technicians who rush through tasks, Daniel took the time to teach me how to better care for my system. He made me feel like a friend or family member, not just a customer.

  • Review 17 (2022-04-08 - Rating: 5)

    Updated March 2022Excellent work done by a great team! Tim came to my home and quoted a new system, return air, new air run and a mini-split. The price was reasonable. The team that came out to do the work was excellent, they were considerate and did great work.January 2022 - Im impressed.I called their main number and was able to talk with someone and quickly schedule a visit.Josh came out and did some excellent work.He quickly figured out the issue and had me up and running immediately. He also made recommendations to prevent future issues.Good work.Fast service.Reasonable prices.

  • Review 18 (2023-05-17 - Rating: 5)

    My wife and I were remodeling our new home which unfortunately had an old broken AC unit. The furnace worked fine, but unfortunately was too old and I could not find a new set of coils for it. I called several HVAC services seeking a new AC unit and potentially a furnace too. Many businesses never even returned my calls and others would give me an estimate and then ghost me completely. Ridge and Valley was prompt with an estimate on a new York system which was my preference. Tim even looked for a set of downflow coils for the furnace but also had no luck. I purchased a complete new system and couldnt be happier with my purchase and the process. The workers were very clean, courteous, and just did a great job. Cant say enough good things about my experience. Ill be going with Ridge and Valley for all my future HVAC needs.

  • Review 19 (2021-06-21 - Rating: 5)

    We were very impressed with Ridge Valley! They really did their best to get in our HVAC as quickly as possible and gave us a much lower price than another company for a quality product, including the bells and whistles. They were friendly and courteous as they worked. We will be calling them first for future needs!

  • Review 20 (2022-05-26 - Rating: 5)

    We had them replace our HVAC system. They were professional, polite, and fast. Recently, we had issues with leaking water from the cool air exchange. It took them a few tries to sort it all out, but they persevered and we are up and running perfectly. Even though they were overwhelmed with service calls, we were made to be a priority and it is greatly appreciated.

  • Review 21 (2023-04-25 - Rating: 5)

    Best heat and air company anyone could ever use!Had a small issue and they came out within 45 minutes and took care of it.Talk about great service after the sale, theyre the best!

  • Review 22 (2020-11-19 - Rating: 5)

    Great price quote and fantastic service. Tim, Joey, Keith and the rest of the crew showed up on time, did the work right and followed up when it came time for inspection. No surprises, no extra costs. Dont hesitate to call them and get a quote for installation or service. Also: theyre one of the few contractors recommended by the Sevier County Electrical System. I plan on doing business with them again in the future.

  • Review 23 (2022-02-07 - Rating: 5)

    We were very impressed with the company, especially Darren, our technician. He fixed the problem quickly and the prices were extremely reasonable. We will use Ridge Valley Heat & Air for all our future needs.Highly recommend!

  • Review 24 (2023-01-30 - Rating: 5)

    We purchased a HVAC mini-split from Lowes in September. After months of frustration trying to find a company to help us install the unit, Ridge Valley Heat & Air was able to help! They came out at their scheduled time. Techs Ben, Jessee and Nate were friendly and professional. While we had a small hiccup after the installation, Garrett provided top notch customer service. We will be using this company for our other HVAC needs!

  • Review 25 (2022-08-28 - Rating: 5)

    I recommended this company to my neighbor who lives out of state. They quickly fixed her ac, and she was very impressed with their professionalism and quick response. We used them for our rebuild, and they were outstanding.

  • Review 26 (2017-08-01 - Rating: 5)

    Ridge valley heating and air has helped me and my family out several times. They come out very quickly and always fix the problem fast and great pricing. They treat you like family, they have came out three times once for my heat and twice for my ac. They have always been honest and never told me wrong. Thanks guys lifetime customer here.

  • Review 27 (2019-10-21 - Rating: 5)

    ABSOLUTELY WONDERFUL!!!!I cannot recommend Ridge Valley enough! Everyone i spoke to was incredibly nice and they are SO timely! I called at 8 and they were here by 11! In and out in 30 minutes! (DISCLAIMER: they dont make any time-sensitive claims and I had a very simple issue to fix. All experiences will vary!) 10/10 would recommend! Also, Darren was awesome.

  • Review 28 (2022-06-08 - Rating: 5)

    This family run business is the best. The response time was quick, the price was very fair, and the installation was top notch. This is who you need to call for your HVAC needs. Very satisfied.

  • Review 29 (2020-05-03 - Rating: 5)

    Found this company online and all the great reviews. I liked that you have it advertised opened 24 hours because we have had to wait in the past with other companies a day or two before someone could even come out, so that caught my attention immediately. The HVAC quit working this evening. The person who answered (which I apologize for not understanding his name to be able to write it down for this review) came and fixed the issue already. He was wonderful! Thank you and I have your information saved for future use.

  • Review 30 (2020-11-06 - Rating: 5)

    Had some last min issues with a new thermostat that went above my knowledge level. one call and I had a tech at the house the same afternoon. They are right down the road from us, fast and efficient. very happy with the service

  • Review 31 (2019-12-03 - Rating: 5)

    Great experience from start to finish.Upgraded from 10 year old unit to 2.5 ton stage 2 with WiFi remote controlled thermostat.Explained everything to me, cleaned up as they worked.. apologized because a little paint came off the wall where new air return was installed.Just a little touch up paint and I’m good.I highly recommend Tim and his crew.Thanks so much!😀

  • Review 32 (2022-04-13 - Rating: 5)

    Darren from Ridge Valley oversaw the installation of the HVAC system. I got the Top online Carrier system and an additional mini split and it was $3500 less expensive than the equivalent Trane system. Carrier included a free upgrade to the high end filtration ($500 value) and the entire $500 was passed n to me. Darren communicated professionally set me up with the app and registration and educated me on the system and WiFi thermostat. I could not be happier.

  • Review 33 (2018-05-20 - Rating: 5)

    I had the need for 2 new systems in our home to replace outdated equipment from 2004. Matt came out and made the best bang for the buck recommendations for a quality, highly efficient long-term option and quoted a fair price. He also made some recommendations for qualifying for rebates and helped out with all necessary steps to qualify. We also had some air-flow inconsistencies (some rooms hotter or cooler than others) which dates back to the original install in 2004, ductwork issues. Matt also said we can fix that and explained some very good options that werent a big deal or costly to execute. We scheduled an install date and they were right on time. The installation crew was just as professional and polite as the manager, which is somewhat unusual these days. They were right on time with the estimated installation process, and came back to make all final adjustments for a perfectly operating system. Cant wait to see the utility savings over the next year, now that we have Energy-Star equipment in place. THANK YOU RIDGE VALLEY!

  • Review 34 (2018-07-12 - Rating: 5)

    Responded and came out check my air conditioner on time. Tim was very friendly and did a great job finding and fixing the problem and did it in a timely manner. The price is great for the service you get. Definitely would recommend!

  • Review 35 (2021-10-08 - Rating: 5)

    The very best service ! I wish every company ran like this one. They always came right out to help us. Everyone from the tech to the office staff is so very kind and responsive. Do not ever hesitate to use this company.

  • Review 36 (2020-10-30 - Rating: 5)

    Prompt same day service. Polite and courteous to guests. Will work around cabin schedules. Knowledgeable and fairly priced! We cant say enough good things. Always a pleasure doing business and you know things arent great if were calling him so thats really something!

  • Review 37 (2019-10-05 - Rating: 5)

    My AC broke while we were sleeping. Called them and within 1 hour Jeremy was at our door step. Identified the problem and fixed it within 30 minutes. Fast, friendly, affordable... what else can you ask for?

  • Review 38 (2021-08-12 - Rating: 5)

    They are Great! Very professional and always on time and prepared.Weve been here 4 years and they serviced our old, installed a new unit, and repaired it under warranty.Thank you

  • Review 39 (2020-10-28 - Rating: 5)

    My experience with Ridge Valley was excellent. Used them for hvac repairs in my cabin. Reasonable pricing and professional ,friendly service. Highly recommend.

  • Review 40 (2022-08-07 - Rating: 5)

    Amazing company. Professional and customer service oriented. Worked with us every step of the way even when we asked for changes at the last minute. Definitely recommend them.

  • Review 41 (2024-07-20 - Rating: 5)

    Had unit for 3 yrs , first service call and tech came out after hours !! 5 star all the way

  • Review 42 (2019-07-22 - Rating: 5)

    The three gentlemen most involved with replacing and upgrading my A/C and duct work were fantastic. They will be my goto HVAC guys in the future. The house is cool even on the hottest days and there is far more air movent than before. The price for all the work was even better than I anticipated. Thanks guys

  • Review 43 (2016-09-27 - Rating: 5)

    Ridge Valley Heating and Air are as professional as they come. I have never had a HVAC company offer discounts for membership in anything and they do. I have never heard of free tune up services but they do if you qualify. They have equipment that gets them to your residence in during winter weather events. All in all, they are a company I plan on using them for years to come.

  • Review 44 (2017-09-11 - Rating: 5)

    I have used Ridge Valley for many years and I have always received excellent service. They are prompt, competent and they care about their customers. I highly recommend this company!

  • Review 45 (2018-05-23 - Rating: 5)

    Our air quit at around 5pm called and nite tech came out and fixed problem and was finished by 6pm. They do fantastic work and stand behind everything they do. Highly recommend them.

  • Review 46 (2018-07-07 - Rating: 5)

    We have used Ridge Valley Heating and Air for an install and two repairs. Each time our needs were met with pleasant employees, honest service and reasonable prices!

  • Review 47 (2024-04-13 - Rating: 5)

    They always take great care of me! Prompt and friendly service!

  • Review 48 (2024-06-02 - Rating: 5)

    What a great HVAC company! We just had them replace an 18 year old AC system in our house. They gave us a very fair price, delivered on all promises, arrived on time, worked hard and were professional throughout. They maintained a clean work environment and offered top of the line products. They are led by an amazing management team. 5 out of 5 stars. I wish all businesses took as much pride in their work product and their reputations.

  • Review 49 (2020-03-06 - Rating: 5)

    Our experience has been incredible from the first phone call, evaluation, installation and follow up. I can only give the highest of recommendations, not only for quality but also for professionalism!!

  • Review 50 (2024-07-21 - Rating: 5)

    Always available when we need them and always professional and they have always fixed the problem

  • Review 51 (2023-08-31 - Rating: 5)

    Great people, great service, no complaints. Thank you for servicing our Gatlinburg home.

  • Review 52 (2024-05-17 - Rating: 5)

    Daniel, Ridgevalley’s technician was professional, thorough and honest. We have had nothing but great responsiveness and service from Ridgevalley. Highly recommend.

  • Review 53 (2018-07-30 - Rating: 5)

    These are the people to call ! Our experience has been excellent! Theyre reliable, priced fairly, and they do what they say theyll do.

  • Review 54 (2021-03-05 - Rating: 5)

    Had an awesome experience with Jeremy from Ridge Valley Heating & Air. Great service & great prices 👍

  • Review 55 (2023-05-02 - Rating: 5)

    Such a professional and very helpful company. Would highly recommend

  • Review 56 (2019-03-22 - Rating: 5)

    Just installed 3 units in our business and did a great job.

  • Review 57 (2021-07-12 - Rating: 5)

    Great!! Tony was very through and honest.Will use them again.

  • Review 58 (2020-02-15 - Rating: 5)

    Very prompt and informative friendly staff, Ill recommend this company to everyone.

  • Review 59 (2022-04-23 - Rating: 5)

    You will not find better customer service, professionalism and dependability than Ridge Valley Heat and Air. Weve been with them for over 14 years and highly recommend them.

  • Review 60 (2021-05-27 - Rating: 5)

    We used this awesome company to get our air going in Gatlinburg in our store! Professional, courteous, helpful, and just fantastic service. Highly recommend!

  • Review 61 (2019-05-29 - Rating: 5)

    This company is amazing! They are honest and reliable. Very knowledgeable. Very reasonable price for superior service.

  • Review 62 (2021-12-25 - Rating: 5)

    Great service and the best people work for this company

  • Review 63 (2019-07-27 - Rating: 5)

    Great people work at this Ridge Valley Heat and Air! Friendly, honest and professional. Thank you guys!

  • Review 64 (2017-06-24 - Rating: 5)

    Fast and detailed work. Excellent response and service. Great pricing. Highly recommended.

  • Review 65 (2017-12-13 - Rating: 5)

    Ridge valley is installing our heating and air and even our power box for meter at our new home in new market and they are the friendliest people you can meet and very professional and very helpful.

  • Review 66 (2020-03-17 - Rating: 5)

    Great service and very reasonably priced.

  • Review 67 (2021-09-02 - Rating: 5)

    Air went out , after an power outage, They were here fast. ItsThe only place I call for service.

  • Review 68 (2017-05-03 - Rating: 5)

    Perfect customer service, reasonable rates.

  • Review 69 (2021-10-30 - Rating: 5)

    Never an issue . always take care of us

  • Review 70 (2020-02-20 - Rating: 5)

    They are helpful and always there for you.

  • Review 71 (2017-02-15 - Rating: 5)

    Very honest & reliable company.

  • Review 72 (2020-09-13 - Rating: 5)

    Great service, very responsible and responsive

  • Review 73 (2018-08-22 - Rating: 4)

    Good place to get heat and air work

  • Review 74 (2019-07-05 - Rating: 5)

    Always prompt service

  • Review 75 (2021-06-29 - Rating: 5)

    Great

  • Review 76 (2021-04-07 - Rating: 5)

    Great service

  • Review 77 (2019-12-18 - Rating: 5)

    Great job.

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