Excellent Air Heating & Cooling

Photo of Excellent Air Heating & Cooling

Located in Scottsville, New York

Address: 376 Scottsville Mumford Rd, Scottsville, NY 14546, United States

Phone: +1 585-386-3684

Rating: 4.9

Services

  • Small Business
  • On-site services
  • Repair services

Categories

  • Electrician
  • Air conditioning contractor
  • Air conditioning repair service
  • Air duct cleaning service
  • Electrical installation service
  • HVAC contractor
  • Furnace repair service
  • Heating contractor
  • Heating equipment supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-10-08 - Rating: 5)

    Neil and James were both great. Neil answered all of our questions and scheduled next-day service for us to have our water heater replaced.James arrived on time and was very friendly. They were in and out within an hour or so. Hassle free and very courteous of our home. Thank you!

  • Review 2 (2024-12-05 - Rating: 5)

    Had Emanuel and another tech (believe he was being trained) come to look at an issue with my electric tankless water heater. They explained the process, concerns, steps to fix, etc in an easy way to understand. Very friendly and respectful, and had a pleasant conversation with both techs. They were quick to get me on the schedule for the repair itself. Emanuel was great and the training tech did a wonderful job explaining their loyalty program. I also have this company scheduled to do routine cleaning of my mini split units and look forward to the work to be done. Jennifer (receptionist who took my scheduling call) was also a delight to speak with. Overall the staff and techs seem very considerate and professional.

  • Review 3 (2024-08-06 - Rating: 5)

    I had mini splits installed in my home on 7/30 and that day the temperature was 90 degrees. My cape home was a little over 80 degrees inside that day. The guys from Excellent Air worked all day outside and with no complaints. Super professional and polite!! They got the job done and they did an amazing work with the installation ! You can see the job was not rushed even with working under high heat. Great work and service.The moment the units were first turned on.. within 1-2 hours the house temperature dropped immensely! From 80 to 69! I was shocked and excited.It’s now a week since my mini splits have been installed and the inside of my house feels between 68-70 degrees!! I cannot believe how amazing and powerful these units are. No more portable ac units.. no more loud sound! I am super happy and my doggies are even more happier. We are all now sleeping comfortably. 🙏🏽Thank you Excellent Air for your amazing service and professionalism ! Great job!Elizabeth M

  • Review 4 (2024-12-28 - Rating: 5)

    James Jenks is an asset to your company. He is knowledgeable and explained what was wrong with our furnace and gave us options to fix or replace. He is very nice. We were reluctant because you guys bought out Excellent Air who we have used for many years.James is a very nice, polite and knowledgeable man. I thank you for the excellent job he did looking at our furnace and helping us to make a decision to replace our furnace. We would work with him anytime. Reimer is lucky to have him as an employee.

  • Review 5 (2024-12-02 - Rating: 5)

    James was professional, courteous, articulate, and very knowledgeable about my furnace. He was refreshingly candid about my options, and I felt comfortable and confident in deciding to replace and upgrade my (very) old furnace with fresh equipment. Dealing with the company over the phone was also a pleasure. Based on my experience with this company so far, I expect the installation of the new furnace to be a pleasant experience in a situation which could easily be stressful and unpleasant.

  • Review 6 (2025-01-11 - Rating: 5)

    Excellent Air in Scottsville, NYHad their tech out today to clean our 3 AC units and the heat pump.Very personable, did a great job.They are the ones who installed our AC a couple of years ago too.Highly recommend!Ray & Donna TreatScottsville, NY

  • Review 7 (2024-05-03 - Rating: 5)

    We bought this house a couple of years ago and the central air that was already here was pretty old - I think Willis Carrier himself installed it - Anyway, it died right before the end of last summer and left us sweltering. We decided to wait until after the winter or until the economy improved to shop around for a new unit. We called a few places and got a couple of quotes, but they all felt so impersonal. Lo and behold! My wife ran across Excellent Air Heating & Cooling - a completely local company! (Big ups from me) so we gave them a call to get an estimate. Greg dropped by the next morning and looked at our ancient system and we went over our options for a new system. Now, since we know at the time of writing this what the economy looks like, we know that any bigger ticket item is a stretch for a middle-class family, but Greg offered us reasonable options for financing and a lot of bang for our buck. We were approved for financing right away and they came and installed the new system the next morning. I cant believe we ever put this off, but Im so glad we waited. The installers were both very respectable and it seems like everyone involved with this company is very personable. I wish I could give them more than 5 stars for the service we received!

  • Review 8 (2025-01-02 - Rating: 5)

    I had a new furnace installed 2 weeks ago. PVC pipe was dripping a small amount of water. Josh F. looked at and said he will try to seal it but if that doesnt work dont hesitate to call and they will replace a small amount of PVC pipe. Appreciate the honesty.

  • Review 9 (2024-10-29 - Rating: 5)

    Jordan did a excellent job cleaning my furnace and told me exactly what was going on. My humidifier some how came unplugged and I didnt even know. He plugged that back in and now all is good. Thanks for doing a wonderful job and the cost wasnt bad at all compared to other companies around. I would definitely use them again.

  • Review 10 (2024-11-23 - Rating: 5)

    Excellent Air has always been very professional and friendly to work with. This year, Josh Faticone completed our annual heating system maintenance. He is always punctual, and helps with any questions or concerns we may have. I highly recommend this company!

  • Review 11 (2024-11-09 - Rating: 5)

    Solomon did a great job repairing a corroded sewer line. Was here on time and worked a full 8 hours non stop till completed.An excellent plumber.

  • Review 12 (2024-10-09 - Rating: 5)

    From scheduling to finish I cannot say how happy I am with Excellent Air! They were here at the time they said theyd be, and the tech was very knowledgeable.Josh was my tech, he was very polite, and was able to diagnose my furnace issue within 10 minutes. He reviewed my options and was very clear on costs before doing any of the repairs. By the time he left my furnace was up and running like new. While he was here we talked at length about furnace technology and why thinking about upgrading sooner than later would be smart given the current state incentives, but he was not pushy at all. Its hard to find a company you can trust, and based on this interaction I will continue to use Excellent Air for all of my HVAC needs.

  • Review 13 (2024-12-18 - Rating: 5)

    Service was prompt, professional and thorough . However, I was very surprised at the expense. Paid $569.77 to have one switch replaced. Price included troubleshooting which took the tech about 10 minutes. It also included the cost of the switch, a $99.00 fee for coming to the house (which I knew ahead of time) and tax. I’m happy with the repair, I think $570 for 1 hours work to replace a single switch is a bit steep…maybe I’m just out of touch when it comes to modern labor rates…

  • Review 14 (2024-08-16 - Rating: 5)

    Our central air unit stopped working on an 85 degree day, so I scheduled an appointment online for Excellent Air Heating and Cooling to come to my home in Henrietta. The technician, James, arrived exactly in the schedule window and quickly got to work. He had the problem correctly diagnosed in 5 minutes and completely fixed in 15. He also recommended a few things to keep the unit running for years to come. I will be scheduling more with Excellent Air given the great service. Plus, they are right down the road and I love to buy local whenever I can.Highly recommend!

  • Review 15 (2024-11-28 - Rating: 5)

    Such a helpful company- our furnace broke and we had two young kids in the cold. They came out same day I called even when no appointments available- they added me on at the end of their long day! Scheduled the replacement for the following morning- so quick! Highly recommend!

  • Review 16 (2025-01-09 - Rating: 5)

    Devinn was very professional in the way he went about his job. He answered all of our questions and explained very thoroughly each step of his inspection process. We were very happy with his help.

  • Review 17 (2024-10-29 - Rating: 5)

    We recently had Jordan in for annual furnace inspection and cleaning. As always, he is very professional, friendly, and knowledgeable. He also advised that our sump pump was not working. Info I greatly appreciated. It is a pleasure working with Excellent Air.

  • Review 18 (2024-08-08 - Rating: 5)

    I recently had an issue with my air conditioner fan not starting and needed someone to come out and fix it. Excellent Air exceeded all my expectations. From the moment I called, their professionalism was evident. Unlike other companies where my call often goes to voicemail, Excellent Air answered promptly and courteously.Their technician arrived on time and was incredibly professional and efficient. They quickly diagnosed the problem and had my air conditioner running perfectly in no time. The technician took the time to explain what was wrong and how they were going to fix it, which I really appreciated.Overall, I highly recommend Excellent Air. Their prompt response, professional demeanor, and excellent service make them stand out in the industry. I will definitely be using them again for any future HVAC needs.

  • Review 19 (2024-12-30 - Rating: 5)

    James came to my house today for a furnace clean and was very professional. He started by wearing booties as it was wet outside then proceeded to clean the furnace. He answered all questions I had about the filter, ductless heating for the basement and about tankless water heaters. Highly recommended.

  • Review 20 (2024-12-26 - Rating: 5)

    Friendly, timely and very professional. A pleasure to work with. Any future problems, I know exactly who to call. Thank you Joe S. for helping me get my heat back when it was so cold in my house on Christmas, my cats needed sweaters.

  • Review 21 (2024-12-11 - Rating: 5)

    Jeff was excellent. He and his coworker were here early and worked nonstop. Extremely efficient and cordial. It was a pleasure to have them here. 10 out of 10 with or highest possible recommendation.

  • Review 22 (2024-12-06 - Rating: 5)

    I was very happy with the service and communication from Reimer. Their technician, James Jenks, was wonderful! He was professional, courteous, and knowledgeable. He explained everything to me in detail and got my furnace working properly again. I will definitely be calling this company for any future furnace needs and requesting James again.

  • Review 23 (2024-12-18 - Rating: 5)

    I cant say enough about the wonderful job Remimer tech, Joe, did diagnosing the problem with the furnace. It ultimately had to be replaced and Chad and Jeff came on a Sunday morning to install the new furnace. Everyone was very professional, courteous, and they took their time to explain everything that was going on. They even took extra care to lay tarps to protect the flooring. Thank you Reimer for hiring such great techs.

  • Review 24 (2024-12-02 - Rating: 5)

    Todd B. Is an excellent technician. We just moved into our new home and our furnace stopped working. Todd B arrived the next day and quickly started diagnosing and explaining what was happening. We had a number of problems and he took the time to answer all of our questions. He laid everything on the table and allowed us to make our decision. We appreciated his knowledge, kindness and patience! We would highly recommend Todd B and Reimer to anyone needing HVAC assistance.

  • Review 25 (2024-12-04 - Rating: 5)

    Josh was prompt & very polite. He brought my attention to the age of my hot water heater, which we proceeded to discuss & he went on to service the boiler. He was knowledgeable & clear in his discussions.

  • Review 26 (2024-12-23 - Rating: 5)

    Salomon did a good job too. Repaired the hot water heater (replaced has valve) checked the water to be sure it was hot & even helped me print my statement. Excellent employee

  • Review 27 (2024-09-18 - Rating: 5)

    They were prompt, serviced my AC quickly and efficiently. They informed me my furnace and heating were not yet due as I mistakenly requested , saving me an additional expense. The gentleman serviced my hot water heater as well which was not on the original request. He was courteous , cleaned up after himself and offered to roll up our hose and put it away after using it for hot water heater. I highly recommend Excellent air and will continue to use them. Thanks!

  • Review 28 (2024-08-13 - Rating: 5)

    Charlie was quick to respond to my hot water tank need! I had company coming the same afternoon, so I needed same day service! I called about 8 am, and had a new tank completely installed by 11 am! He was supposed to have the day off and even called in a “retiree” to make sure the job got done! They were efficient and definitely deserving of their name… Excellent !I will be calling them in the future!(PS - I looked up a typical cost of hot water tank replacement on Bob Villa’s site- they were very close to the lowest cost! )

  • Review 29 (2025-01-06 - Rating: 5)

    My heater went out today on one of the coldest days of the year. Joe came over on the same day as calling and provided great service. Highly recommend!

  • Review 30 (2024-11-20 - Rating: 5)

    Todd serviced my furnace today and did a great job explaining the condition of the appliance. He made some recommendations for enhancements which I will consider, and he explained the benefits of the reliability program which I enrolled in. Thanks!

  • Review 31 (2024-09-07 - Rating: 5)

    Excellent Air has always been EXCELLENT in their service, quality of equipment, sincerity, honesty and politeness. Their Technician James has been extremely helpful , patient and honest about advice on the best choices for my home. Great job, keep it up.John A Jenkins

  • Review 32 (2024-11-22 - Rating: 5)

    I’ve been using Excellent Air for many years. Each year we do a furnace and aircondtioner check up to make sure we get the most of our system. They have installed a tankless hot water heater which we love! This company is like family to me as the technicians have been the same few people year after year and they and the owners know exactly who I am when I call for services. If you’re looking to make a switch or have some work done the right way I suggest giving them a call.

  • Review 33 (2024-10-14 - Rating: 5)

    The guys who showed up to do the install went above and beyond there services to help me out with unusual circumstances. They were kind courteous and very neat and very professional. The owner Gregg was a god sent and really helped to work with me to make this experience pleasant and affordable

  • Review 34 (2024-12-19 - Rating: 5)

    Christa the technician was very professional and caring about making sure the Furnace was working properly be he left my house.He was very honest it was a reset issue no parts needed which made me feel even more comfortable with their service.

  • Review 35 (2024-08-05 - Rating: 5)

    This group did a great job identifying our needs for our new hybrid water heater. They landed us a great product at a cost lower than conventional water heaters. Installation included routing of drainage, a condensation pump and plumbing, as well as adding a dedicated electrical circuit and outlet. The work was all to code at highest quality. Thank you!!!

  • Review 36 (2024-12-02 - Rating: 5)

    I was extremely satisfied with the work Jamison and the rest of the crew at Reimer did at my house last week. They worked very hard and got our heat and hot water up and running in no time. I can’t thank them enough for this. I will certainly do business with Reimer again. Thank you again.

  • Review 37 (2024-12-21 - Rating: 5)

    Great professional and knowledgeable service. Not only was the problem fixed, we also learned a bunch about our unit and know how to diagnose and solve issues the next time. Greatly appreciated, thank you!

  • Review 38 (2024-07-02 - Rating: 5)

    My experience with Excellent Air was indeed excellent. The tech that serviced my AC and my furnace was prompt, professional and provided all the information for me to make necessary changes.Thank you and I would certainly recommend Excellent Air to anyone needing their services.

  • Review 39 (2025-01-08 - Rating: 5)

    Very pleased with the tech (Josh) that serviced my humidifier. He kept me informed throughout the visit, made good suggestions. Excellent service.

  • Review 40 (2024-10-28 - Rating: 5)

    I purchased central air and a new furnace from them a few years ago. I also have them do the annual service on both. Every dealing I have done with them is professional, courteous and on time. An excellent company to deal with.

  • Review 41 (2024-08-27 - Rating: 5)

    Been using and referring Excellent Air for years. Always keeps my equipment going. Honest, friendly, and very professional. Always willing to explain any problems and any repairs needed with cost in mind.

  • Review 42 (2024-06-27 - Rating: 5)

    My AC was really old and broken for a week, I have looked and read all reviews from others company and finally I found Excellent Air, I called and the office gave me an appt same day. Not like other company told me to wait till the end of July .Technician came and repair it.Then he gave us a quote for new AC and furnace if we want to replace a new one.Professional, good Technician and know what he is doing. Highly recommended.

  • Review 43 (2024-09-27 - Rating: 5)

    Great job! On time and speedy repairs to our furnace. Josh was excellent. Explained the issues and the associated costs. Worked quickly and cleanly. Again, great job!!

  • Review 44 (2024-07-11 - Rating: 5)

    Great job from start to finish. Woke up on a Sunday morning to a warm house. Checked the outside unit….not running. Went inside to check the circuit breaker and it was tripped. Flipped it back on and went outside to a could have white smoke and an electrical fire 🔥!!Called Excellent Air and they were here within an hour. After a few minutes, James showed me what he found. A snake that got inside the unit and fried the capacitor. After determining that the unit was beyond repair, he showed me a variety of replacement options.We slept on it for a bit, and once we made our decision, the new unit was ordered, delivered, and Installed in 48 hours. They even provided portable AC units for our bedrooms while we waited for our new unit!The crew arrived just after 11am (they gave an 11a-1p window). They were quick, clean, friendly, and efficient. And now at 4:55pm, my house which was at 83 degrees this morning, is back to a refreshing 69!Thanks Excellent Air! Great service from start to finish.

  • Review 45 (2024-11-18 - Rating: 5)

    Very knowledgeable, very respectful, talked to us so we understood what was the issues, where to go from here, our options. We are very thankful for Chris being our technician he was a God send, thank you for having such good people in your company

  • Review 46 (2024-07-16 - Rating: 5)

    I always have Excellent Air maintain both the furnace and central air units that they installed. They are all friendly, professional, and reliable folks. I cannot recommend them high enough for any heating or cooling services you may need.

  • Review 47 (2024-10-10 - Rating: 5)

    Outstanding customer service. Josh resolved our boiler/heating issues ! Very knowledgeable, professional and great to do business with. Highly recommend.

  • Review 48 (2024-07-04 - Rating: 5)

    We noticed the fan on our AC unit wasnt kicking on but air was still blowing out the vents. I called a few more name brand places with the response that it could take about a week for someone to come over (due to the holiday, I can understand!).I called Excellent Air Heating & Cooling, they immediately sent my request to someone on call, who then came right over, figured out it was the compressor, and then replaced it right on the spot. Its been a hot week in Rochester so we didnt think we would have this done so quick, but to put it in perspective, I called at 7:30pm on July 3rd, we had air by 9:30pm!Josh was the on-call tech assigned to us and was texting right up until he was at the house so we were able to communicate all of the problems before he got there and he immediately had a feeling he knew what it was. He was so knowledgeable, answered the many questions I had, and even stayed a little longer just to make sure it was working okay!I cannot recommend Excellent Air enough! The office staff are top tier, they were so reassuring, Josh was also top tier, I am keeping this number close! I am so glad we didnt wait to try another company next week, I dont feel like we would have gotten the same care!

  • Review 49 (2025-01-05 - Rating: 5)

    Neil was very professional and transparent. He was able to get my old furnace running again when it stopped on a freezing New Year’s Day!

  • Review 50 (2024-06-24 - Rating: 5)

    Excellent Air is great. My AC died in the middle of that little heat wave we just had and I called Excellent Air and they were at my house within a few hours. The last thing you want is to have to wait to have your AC fixed when it’s 90+ degrees for days in a row! So yeah…I couldn’t be more pleased with their service!

  • Review 51 (2024-08-30 - Rating: 5)

    Jordan did a great job! Quickly identified the problem and explained my options. He was thorough when explaining everything and fixed the problem. Highly recommend

  • Review 52 (2024-11-04 - Rating: 5)

    Excellent Air has been servicing our heating and air conditioning needs for nearly 9 years! Today was an inspection for the furnace and humidifier. Josh did a great job! On time, thorough, complete and well explained on what I should do for the winter/summer settings. He changed the filters on both the furnace and humidifier for me. I highly recommend!

  • Review 53 (2024-08-12 - Rating: 5)

    Always Excellent service from these guys! Being a deaf person, it is so nice having a deaf technician come and serve us ensuring full access to communication. Highly recommend Neil to anyone!

  • Review 54 (2024-06-03 - Rating: 5)

    Absolutely the best people. Any of the guys that have come to work on the furnace/AC have been friendly, courteous, respectful of the floors, knowledgeable. We were a bit behind on the filter , I was shocked and totally embarrassed by what that thing looked like when it came out, Jordan was great and told me just to keep up on it from now on. We definitely will be having Excellent Air back next May.

  • Review 55 (2024-07-08 - Rating: 5)

    We scheduled a maintenance cleaning on our furnace and our repair/maintenance guy immediately noticed water on the bottom floor of the furnace and pointed it out. He knew exactly what it was. He immediately called the office to see if they had the part it in stock. Repair was done the same day. Air is working great. Thank you

  • Review 56 (2024-10-28 - Rating: 5)

    Been using Excellent Air for many years. Always happy with the service and knowledge of the guys. Dependable and quality work!

  • Review 57 (2024-11-20 - Rating: 5)

    Jameson was awesome, professional, courteous, knew what he was doing and did a A++++++ job, highly recommend you go with this company, ty!!!!!!

  • Review 58 (2024-07-12 - Rating: 5)

    We have used Excellent Air for the past few years and have always been extremely pleased with their prompt response and quick repairs. I highly recommend using Excellent Air!

  • Review 59 (2024-12-09 - Rating: 5)

    The service tec Jason was great he put a fix in until the part could be ordered, nice having heat on a cold day.

  • Review 60 (2024-10-16 - Rating: 5)

    Great service, great people. Josh is very polite, detailed, and always goes above and beyond. He makes you a priority!

  • Review 61 (2024-06-06 - Rating: 5)

    We have enjoyed the great service Excellent Air Heating & Cooling has provided for us. Ever since we started going through them for routine maintenance every year on our furance and A/C units, they have been kind, honest, and efficient. They have great pricing on services and parts aswell.

  • Review 62 (2024-10-28 - Rating: 5)

    Neil Curran is the best. He’s professional and knowledgeable and makes sure my HVAC systems are running properly.

  • Review 63 (2024-04-13 - Rating: 5)

    I have used Excellent Air for both our tankless water heater and for our A/C maintenance. They are top-notch! Everything is perfect and professional from beginning to end. I could not be happier that I have found such an efficient and trustworthy company.

  • Review 64 (2024-06-11 - Rating: 5)

    Fantastic service and product! Made an appointment for an estimate and one week later I had a very nice cool house. Highly recommend. The install hardly took any time.

  • Review 65 (2024-06-04 - Rating: 5)

    Prompt, thorough & very informative, our technician Eric did an excellent job explaining his process & he answered all of our questions. We were very pleased with the service & have already recommended Excellent Air to neighbors for AC & furnace maintenance.

  • Review 66 (2024-06-19 - Rating: 5)

    Great experience from start to finish! Got a quote that we were very pleased with, and the job was completed in less than 24 hours!Everyone was very knowledgeable and friendly. Definitely recommend!!!

  • Review 67 (2024-07-11 - Rating: 5)

    Just an honest trustworthy company that does a good job. Over the 15 years we have used ExcellentAir, they have always been so straightforward.

  • Review 68 (2024-10-31 - Rating: 5)

    Amazing work everytime. Wouldnt use anyone else. Respectful, communicative and always quality work. Thanks again!

  • Review 69 (2024-02-29 - Rating: 5)

    Excellent Air stands up to its name! James and Peter showed up right on time and they did an awesome and seemingly fast work of a new furnace and a/c. Very polite and helpful, they explained things and answered my questions thoroughly and with kindness. They left the basement spotless too, didnt even know they had been there! Thank you everyone at Excellent Air, we appreciate all you did for our home.

  • Review 70 (2024-02-27 - Rating: 5)

    Woke up & the house was 64 degrees, during one of the coldest days 2 weeks ago. We called Excellent Air & they sent Josh over within hours. He did a thorough check list & found the problem immediately. He also did a cleaning while he was there, all the while our dog was barking at him. It never bothered him. He also was very neat, clean with his “booties” on every time he entered the house. We would highly recommend & never use anyone else!! Love that it’s family owned!!Thanks Excellent Air. See you in the Spring.

  • Review 71 (2024-08-28 - Rating: 5)

    Technician was on time and knowledgeable. He was thorough,.considerate and kind. Highly recommend and will use again.

  • Review 72 (2024-12-19 - Rating: 5)

    Chris did an excellent job. Very knowledgeable about HVAC, would recommend highly.

  • Review 73 (2024-12-04 - Rating: 5)

    Todd came out and definitely knew what he was talking about and gave me great options.

  • Review 74 (2024-10-01 - Rating: 5)

    I have been using Excellent Air for years on the house here. The service and the technicians are incredible.

  • Review 75 (2024-05-01 - Rating: 5)

    Neil was at my house today for routine maintenance of AC. Professional, courteous, on time and very thorough, and efficient! They always go above and beyond. They explain everything they do, and answer any questions I may have. I don’t use any other company but Excellent Air!

  • Review 76 (2024-01-03 - Rating: 5)

    We shopped for a new Heating and AC provider probably 3 years ago when we needed a new furnace. Excellent Air was our choice at that time and has continued to be. The service person we usually get is Neil. I think he lives in our area. Neil is polite and professional. I always get the impression hes really looking out for us.I also really like how they contact us for annual service. Nothing I have to think about or remember

  • Review 77 (2023-11-21 - Rating: 5)

    Customer service is impeccable! Josh was the technician who solved our issues with heating. He was on time, friendly, knowledgeable. Got the job done in a timely manner and offered information about possible future issues with the furnace. Love the 24 hour emergency service that Excellent Air offers. Great company that I will not hesitate to call again as well as spread the word to family and friends. Marcia B. Henrietta NY.

  • Review 78 (2024-08-10 - Rating: 5)

    Jordan is great . 🎉🎉🎉I have a huge problem when the air goes out . I have a autoimmune condition called dermatomyositis that causing breathing issues ILD . So very thankful. . He was able to fix the problem the same day with in minutes our air was back on . Thank you for always being here and getting the job done . Your company has some great employees. You guys always fix our concerns. Always there for us .My Best

  • Review 79 (2024-10-18 - Rating: 5)

    I cannot say enough good about Excellent Air. The service repairmen are very knowledgeable and courteous.

  • Review 80 (2024-06-20 - Rating: 5)

    Excellent Air has always done a great job for us on service and their installation of furnace and air conditioning. I highly recommend them for yor heating and cooling needs

  • Review 81 (2024-09-14 - Rating: 5)

    The Service Techs from Excellent Air are outstanding, And, very knowledgeable. I highly recommend them.

  • Review 82 (2023-12-07 - Rating: 5)

    Last summer our basement flooded three separate times, during bouts of torrential rains. This was something we had never experienced before in the 12 years we were in our house. Thousands of dollars in damage was caused, including destroying our hot water heater and our new furnace. Greg, the owner, came out to assess our situation, and helped us get through the insurance claim process for the furnace. He was very patient and resourceful, and not just about the money, because he gave us a great deal on a furnace. Peter and James came out to do the installation and they were very polite and thorough in their work. Actually, Donna and Brandy from the office were amazing, too. We had lots of questions along the journey of waiting for the insurance company to approve our claim, and Greg, Donna, and Brandy were always willing to assist. Our experience with Excellent was fantastic from start to finish, and we will definitely keep them in mind for future work.

  • Review 83 (2024-10-08 - Rating: 5)

    Wonderful service every time and respectful of property. I would highly recommend Excellent Air Heating & Cooling.

  • Review 84 (2024-02-06 - Rating: 5)

    Our furnace blower started making a loud screeching noise last night when we turned it on, (scared our poor cat). We didnt know who to call, and we were panicking about losing our heat in February. So I searched online, and the reviews looked great for Excellent Air, so we gave them a call first thing in the morning. We were very pleasantly surprised that they sent someone over here within 3 hours of our call! We have a very old blower, but Neil serviced and lubricated it, and got it running again soon. We are very happy!!

  • Review 85 (2024-06-26 - Rating: 4)

    Jordan at Excellent Air did a great job of checking out my system, explaining what he was doing, going through my options, and then fixing the problem. I rarely give 5 stars, but the only reason I didnt here was due to a missed time slot without notification.

  • Review 86 (2024-12-01 - Rating: 5)

    Todd B. was fantastic and went above and beyond to help us get heat when our boiler konked out.

  • Review 87 (2023-10-16 - Rating: 5)

    I am a regular customer of Excellent Air, with four units installed, furnace, tankless water heater, AC, and a Mitsubishi Split. I had my scheduled furnace maintenance scheduled for later in this week, but over the past weekend, my furnace went kaput.I was able to text over the weekend, and got a call before 9am Monday to reschedule for a repair.Excellent Air was able to push up my Friday maintenance service to Monday. The technician texted that he was on his way. He reviewed my problem, and poof! My bad gas valve was fixed. My home was toasty by 12:30 pm on Monday.My damaged part was covered under warranty (installed new in 2017 by EA). As a maintenance plan subscriber, I received a discount on the repair.My technician was excellent! And the receptionist was very supportive and helpful.I cant speak more highly of Greg and the team at Excellent Air. Fabulous service for me since 2016. I would not choose any other company for my heat, hot water and AC needs.

  • Review 88 (2024-11-04 - Rating: 5)

    Excellent Air has once again done a wonderful job. The knowledgeable and kind.

  • Review 89 (2024-01-14 - Rating: 5)

    On New Years day our furnace died. I called Excellent Air and the response was quick, professional, friendly and efficient. We needed a control panel which was corroded due to a roof leak this past summer. It was replaced and we were warm by the afternoon. A job very well done!

  • Review 90 (2024-11-15 - Rating: 5)

    I recently bought a house with a rather old furnace. Jordan from Excellence Air came to inspect and clean it today and was very thorough and professional. I’m impressed.

  • Review 91 (2024-06-27 - Rating: 5)

    They did a tremendous job! They were able to install a whole new unit for our house the next day, during the hottest week we’ve had this summer!

  • Review 92 (2024-03-13 - Rating: 5)

    This company gets it. Did not have heat Sunday morning, they came over promptly and diagnosed my problem. The furnace wasnt worth fixing. They moved their schedule around Monday morning so they could install new one asap. Then they came over the next day to rewire the shutoff for furnace as it was a little hokey from previous installed furnace. Jim was great, and everyone involved with install were very professional.

  • Review 93 (2024-01-22 - Rating: 5)

    Very happy Excellent Air and Heating. My heater went out on a Saturday morning. I called them and they got back to me right away. Let me know when they would be able to come over to see what the problem was. They explained what the problem was and was able to fix it right then!!! Once done they cleaned up after themselves! Very happy with them!!! Will be using them for all my HVAC needs!!!

  • Review 94 (2024-10-24 - Rating: 5)

    Very professional. Josh is very knowledgeable and let me know about my options without pressure

  • Review 95 (2024-04-09 - Rating: 5)

    Thanks for the great work and service on our water heater. Justin was great with the removal and install in a timely manner. Will definitely recommend you guys to anyone who needs service.

  • Review 96 (2024-01-29 - Rating: 5)

    Excellent Air has been maintaining my system for a few years now. They are super easy to schedule appointments with they even text reminders to schedule maintenance, they are a people focused business that provides a high quality service at a fair price. Employees arrive on time communicate well and are professionally dressed. I wont use any other company

  • Review 97 (2024-11-15 - Rating: 5)

    Joe was very EfficientHe took the time to explain everythingSo glad we called ReimerThank you for taking the worry out of winter

  • Review 98 (2024-06-07 - Rating: 5)

    Josh was very professional and courteous. Even though the appointment was late in the day he was very thorough and took plenty of time to answer questions and explain what he did.

  • Review 99 (2024-04-18 - Rating: 5)

    Excellent Air did their usual superb job of preparing our AC for the summer. The technician was fast and thorough, he kept me informed as he went thru our system. They will get repeat business from us!

  • Review 100 (2024-11-06 - Rating: 5)

    They were very professional and knowlegeable. I was very happy with their work.

  • Review 101 (2024-04-08 - Rating: 5)

    They were very efficient and courteous. They answered all my questions and did a great job cleaning up when they were done. The system is working well, just have to get used to how the heat pump system behaves.

  • Review 102 (2024-08-09 - Rating: 5)

    Our technician Josh was awesome! Definitely would recommend, he knows his stuff!!

  • Review 103 (2024-09-16 - Rating: 5)

    Jordan was polite, courteous, careful and professional. Good job, keep up the good work

  • Review 104 (2024-12-22 - Rating: 5)

    Absolutely amazing! Friendly, on time and just great customer service over all

  • Review 105 (2024-10-14 - Rating: 5)

    Great service Neil was polite and professional. Excellent Air is the best.

  • Review 106 (2023-10-18 - Rating: 5)

    I used excellent heating and cooling way back in the early 2000’s I think (maybe even earlier than that) when I lived in Scottsville. Moved to another state in 2011 and was happy to see they were still around when I came back last year! Always great service. Technicians answer all my questions and you also get a human being when you call, which is priceless! Love that they come to Fairport and grateful for their service for my furnace and AC. Top notch, professional, clean, I get the same techs which I love too because it’s a familiar face and I feel very comfortable with them. I never feel ripped off which is a huge thing for women getting service even today, everything is explained and price is reasonable and they don’t make me feel bad or stupid for not understanding what it is and needing extra time to make a decision. They’ll also give you reminder calls for routine service if you ask (I asked and they did send reminders! Woot woot cos I’m so busy I forget that stuff!) I like their annual package - it’s inexpensive and is a really good deal for two units. Oh and Neil always greets the dog and gives her pets which she loves- she’s huge and rambunctious but a good dog and he’s so sweet with her -she likes him! Thank you!

  • Review 107 (2023-07-26 - Rating: 5)

    This is an outstanding company to do business with. They were the most responsive and professional of all the companies that quoted on the installation of a new air conditioning unit. I asked if I should replace my 20 year old furnace. They checked it and said it was in very good shape for it’s age and not to bother. Great installation, great honesty and great pricing! What more could I ask for?

  • Review 108 (2024-11-07 - Rating: 4)

    Very quick to respond to my needs. Came the same day as I called! Will use them again.

  • Review 109 (2024-01-15 - Rating: 5)

    My experience with Excellent Air has been exceptional. Owner, Greg, came to give me an estimate. He also gave me an HVAC education so I could make an informed decision choosing between 3 companies. I made the right choice. Greg helped me with RGE rebate and tax credit. They provided all the paperwork, even an addressed, stamped envelope. Seemingly small things can really reduce stress. Everyone who came to my house removed their shoes or wrapped them. My floors were protected as well. Bottom line, price was competitive,technicians, Thomas & Charlie are friendly and very knowledgeable,not a shred was left after clean-up.i felt cared for and confident that if I have an issue Excellent Air will respond. System is running great. I got the Laars combination boiler hot water heater. Very happy.

  • Review 110 (2024-12-10 - Rating: 5)

    Quick, efficient and friendly. Happy with my new furnace and thermostat.

  • Review 111 (2023-10-12 - Rating: 5)

    Was able to get someone with HVAC experience out that same day! Very grateful because my furnace stopped working on a cold day. Didnt take advantage of charging unnecessary fees but turned it into a service call for the furnace which was long overdue. And did some much needed re-wiring. Thank you for quick, honest, and professional work.

  • Review 112 (2023-05-13 - Rating: 5)

    Late review. I used excellent air back in September 2022 to replace two water heaters and fixing a leak on a boiler. They are truly excellent and very professional. From Donna on the phone to James walking us through options, the whole process was easy and price very reasonable. They were also very accommodating as one of our tanks was leaking pretty badly and serviced us within 2 days. Will be calling them for any services, repairs, and installations from now on.

  • Review 113 (2023-10-06 - Rating: 5)

    I ended up needing some gas lines replaced and I was able to get scheduled within a week. Jordan was able to get the work I needed done quickly at a time that worked with my work schedule. We discussed anything I didn’t understand and he went above and beyond to make sure everything was done correctly and fully functional.

  • Review 114 (2023-12-22 - Rating: 5)

    I was very impressed with Joshs work on my baseboard hot water heating system. He answered all my questions in a clear way that gave me a much better understanding of my system and how the additions to it were usetul and needed. He is friendly, neat cleaning up after the work and willing to be patient with all my interest in the work he was doint . Highly recommend him and Excellent Air Heating and Cooling!

  • Review 115 (2024-04-17 - Rating: 5)

    What a great experience, on time, very considerate of not bringing any dirt into my home. Very nice man who took care of my furnace and ac in a very timely manner. HIGHLY RECOMMEND EXCELLENT AIR

  • Review 116 (2023-08-01 - Rating: 5)

    Had a Mitsubishi mini split system installed by Excellent Air. The crew and staff were great to work with and left the place clean, like they were not here. They were in and out before we knew it. There are no pressure sales, and they are very knowledgeable about the product. They were so good I added on an on demand hot water heater that they will install immediately. I used Excellent at my previous house for an on demand hot water heater and had the same experience. Highly recommend for HVAC projects.

  • Review 117 (2024-05-09 - Rating: 5)

    Excellent Air provides a high level of customer service. Always polite, always on time, easy to schedule, and the job is always done right the first time.

  • Review 118 (2024-06-11 - Rating: 5)

    They are the only one I trust for AC and Furnace. Excellent service and any issue I had were solved to my satisfaction. Highly recommend them.

  • Review 119 (2023-11-13 - Rating: 5)

    The business owner is an excellent service, especially with the crews. They do know their stuff and make the boiler run effectively. They did take some time to explain why it did not work and needed to be replaced. It makes me understand the whole situation, which I am much appreciated!

  • Review 120 (2024-12-10 - Rating: 5)

    Very kind and professional !! Thanks so much Chris for your service!! 👏🏻👏🏻👏🏻

  • Review 121 (2024-06-07 - Rating: 5)

    Excellent service from scheduling appointment to work being completed. Great communication and explanations of options for service and the entire team makes you feel involved

  • Review 122 (2024-12-16 - Rating: 5)

    Great emergency service and very friendly from the first phone call.

  • Review 123 (2024-07-25 - Rating: 5)

    Weve had them at our house twice now. Very professional and competent.

  • Review 124 (2024-05-09 - Rating: 5)

    Neil arrived on time, ensured he took care of all concerns and made sure I had no questions. Excellent air has always been great!

  • Review 125 (2024-08-23 - Rating: 5)

    I am so impressed with the professional way my job was handled and the dedication paid to detail thank you!!

  • Review 126 (2024-03-21 - Rating: 5)

    Less than 4 hours from call to repair. Professional, nice , found the issue, found and went for parts, answered all questions, gave some good advice on upkeep. Would definitely recommend.

  • Review 127 (2024-06-18 - Rating: 5)

    Excellent service. Professional, open communication, and the install was quick and clean. Would recommend to anyone.

  • Review 128 (2022-04-19 - Rating: 5)

    We bought our first home in Feb 21 and soon after looked to convert from oil to gas heating.James from Excellent Air gave us an extremely professional quote and took the time to answer any and all questions I had. Booking them was a no-brainer to get us converted as well as install a new hot water tank and install A/C. My husband and I agree, it was the smartest purchase weve made for our home yet!Their follow up / maintenance assistance since then has also been fantastic. So glad we went with Excellent Air.

  • Review 129 (2024-11-21 - Rating: 5)

    Seth was very helpful explaining things to us. Very friendly

  • Review 130 (2024-09-25 - Rating: 5)

    Did a great job and listened and answered any questions we had.

  • Review 131 (2022-11-16 - Rating: 5)

    I want to thank Excellent Air for the service I received today. Ryan Budnik was professional, knowledgeable, thorough, and left my home as clean if not cleaner than when he arrived. Having hired many services over the years both for residential and commercial purposes, these traits are becoming harder to find in local businesses. I greatly appreciate your company and Ryan’s work ethic, and will be recommending your services to our community.

  • Review 132 (2024-10-18 - Rating: 5)

    Fantastic individual by the name of Josh help make the purchase of a new furnace and AC unit super easy. Excited to get them installed next week. My current system is 23 years old. They help clean it for the last few years to keep it going. Excellent team of people 👏

  • Review 133 (2024-06-29 - Rating: 5)

    Great local business, great communication and excellent service. We will always use excellent air and would highly recommend them.

  • Review 134 (2024-12-21 - Rating: 5)

    Polite, caring, fast, efficient! Removal and installation all within 6hrs!! Called on a Thursday installed the next day. So thankful!

  • Review 135 (2022-05-25 - Rating: 5)

    Recently my family hired them to replace our furnace and home ac units. They did a great job. We purchased Rudd systems and they were installed correctly and accurately. Greg and Charlie are professional and courteous as well. I highly recommend this company for your hvac needs. You will be pleased as well. A good company here. Thank you gentlemen.

  • Review 136 (2024-02-06 - Rating: 5)

    Once again a very timely and professional service for my boiler service. Very thorough and neat and clean job. I highly recommend Excellent Air.

  • Review 137 (2024-09-03 - Rating: 5)

    Josh was great at explaining any issues and offering options for the solution.

  • Review 138 (2019-02-26 - Rating: 5)

    We recently had two brand new boilers replaced by Excellent Air Heating and Cooling in our home and rental unit. Not only did they make a quick emergency visit to our home over the weekend but they drew up plans, provided space heaters for us, and walked us through the process with expertise. You can tell that they are truly passionate about meeting the needs of their customers. On installation day, they sent a full crew to do both installs at once. Every technician was professional, kind and respectful of our home. They worked efficiently and made sure everything was just as clean as when they arrived. We are very pleased with the work that they did for us and would HIGHLY recommend them to others.

  • Review 139 (2024-09-18 - Rating: 5)

    Excellent company and excellent service. Ive already referred them to clients.

  • Review 140 (2024-11-21 - Rating: 5)

    Tyler was very knowledgeable and explained everything that needed to be done and why. Also gave us a few options to choose from and explained every option and the difference. Excellent service!

  • Review 141 (2021-03-08 - Rating: 5)

    As always, we had a great experience with Excellent Air Heating & Cooling, and I cant recommend these folks enough. The technician - Josh - arrived on time and was completely professional. Answered any questions I had, and really went above and beyond what was required during the maintenance process. I offhandedly mentioned that we had a gas heater in the attic that hadnt worked correctly for years. They dont normally service this type of heater, but Josh said hed take a look. Long story short, he took the front off the heater, went to work with a cleaning brush & vacuum, and a few minutes later that heater was working like it was brand new. The price for the heater repair? How about $0.00? Now I ask you, when was the last time you had service like that from any company? This is a top notch organization, and I would recommend them highly. This is an honest review. Credit where credit is due. I have no connection to this company whatsoever other than being a satisfied customer.

  • Review 142 (2024-05-15 - Rating: 5)

    Excellent Heating and Cooling assessed our current furnace and recommended replacement. We have now upgraded from 80% efficiency to 96% efficiency. Thank you very much again, to all the Team at Excellent Heating and Cooling, we are 100% satisfied Customers. They treated us like Family!

  • Review 143 (2022-11-23 - Rating: 5)

    After getting a quote from a larger, well-established competing company whose name begins with a vowel, I called Excellent Air to get a second quote. My boiler was deemed unsafe for use so a replacement was necessary. I had to wait two weeks for the first place to come out. Calling EA on Friday, they had someone out to me in Avon Monday morning. Side note: after letting the first place know I had a 2nd company coming out to give me a quote, they all-of-a-sudden found a way to lower my quote $800! Shady! Anyway, the rep from EA came out, took pics, went though everything with me and by the end of the appointment I signed a deal to have my new boiler installed that Wednesday! Not only that but the quote (and final cost) was still $500 under the revised quote from the first place. Very cool!All in all my experience with Excellent Air was outstanding. My experience with the vowel place, not so much. Last point: the first quote from the vowel place was planning on leaving some components in place, both in basement connected to the new boiler and my old thermostat. EAs service included replacing ALL of the boiler, running a new wire up to my thermostat, AND installing a new, smart thermostat. Fantastic! Thanks to EA and their staff for helping to keep me and my little dog from freezing out in our home. ~Alex

  • Review 144 (2024-07-26 - Rating: 5)

    Been using these guys for years. True professionals. Helped me out when my furnace broke in the middle of winter and I havent used any one else since.

  • Review 145 (2024-11-25 - Rating: 5)

    Had some difficulties with the office as they did not have my appointment as scheduled. Not happy about that. However, Neil was great very efficient and was very friendly. He has been the service person for the last couple of years. I just hope the office overcomes their challenges.

  • Review 146 (2022-10-24 - Rating: 5)

    Thank you to Excellent Air for a much needed new furnace. It was only 2 days after we asked for a quote and accepted that our furnace was installed and up and running. Our home is comfy and warm for the winter and the wireless thermostat is the cherry on top. Thank you again for everything!

  • Review 147 (2024-11-22 - Rating: 5)

    Fast service and good workers, I will use them again.

  • Review 148 (2024-05-16 - Rating: 5)

    Josh was great. Explained everything well . Still we have some frustration that the coolant level went from 10 to 6degrees for such a young AC and had to pay to fill it.

  • Review 149 (2024-02-29 - Rating: 5)

    I have never been so pleased with the service, friendly staff, and no surprises.I highly recommend their service and all HAVC needs for your home and business.From 1being the lowest to 10 being the highest in recommendation, I rate them 11.

  • Review 150 (2021-05-08 - Rating: 5)

    I called based upon online reviews, and word of mouth, for a central a/c to be installed. I made an appointment and met with Greg 2 days later (Fast).After speaking with him about different options and pricing (Knowledge), i agreed for an install. The crew was at my home 2 days later installing the a/c unit and completed the job in about 3 hrs. (Efficient) The crew put down drop clothes in my home and cleaned up any mess. (Professional)After they left I did notice a very minor problem. I contacted the office and a tech was at my house the next day.(Customer Service)In conclusion all I can say id if you want a company with great customer service, who are efficient, fast, professional and knowledgeable, Excellent Heating and Air IS THE ONE!

  • Review 151 (2023-12-12 - Rating: 5)

    Great experience! They were able to get out to my house same day and didnt gouge me on the work they did. I will absolutely be using them for any future needs.

  • Review 152 (2020-01-14 - Rating: 5)

    Greg and his team replaced my furnace more than 10 years ago and added central air a few years later and have been servicing both since then. The Excellent Air team is responsive, friendly and efficient. Unlike some of the big business operations that want you to wait at home for a 4 hour slot that they may come during for the service;Excellent Air schedules a time, calls 20 minutes ahead of time to give a heads up we are coming and then is on time. Lastly, over the past 10+ years besides routine maintence service, I have only required an actual service call once. This is a tribute to the great products Excellent Air works with but more so the high level of professional knowledge and installation skills the team has. Like my furnace, always there, always ready to work, steadfastly reliable - Greg has built Excellent Air and his team to be the same.

  • Review 153 (2024-05-27 - Rating: 5)

    Great customer service. Competitive pricing. Would recommend Excellent Air for all heating & cooling needs.

  • Review 154 (2024-07-17 - Rating: 5)

    Neil is always helpful and polite. I was very happy with the efficient service.

  • Review 155 (2023-07-18 - Rating: 5)

    Whoever thought of their name was spot on- they’re truly excellent! I’ve used them multiple times for service and maintenance calls. Always timely, courteous, professional, and friendly. I recommend them to everyone.

  • Review 156 (2024-08-08 - Rating: 5)

    Communication with Excellent Air was fantastic. The tech, Jordan, was very pleasant and friendly. He explained everything that he did and how the systems work. He made recommendations and was honest about what needs to be done now and what is either not necessary or not an immediate issue. I will use them again in the future.

  • Review 157 (2024-09-10 - Rating: 5)

    This is the 3rd year I have use Excellent Air for furnace and hot water tank cleaning. They are always on time, professional and knowledgeable. All the staff is very nice! Thank-you!

  • Review 158 (2021-05-28 - Rating: 5)

    I had a wonderful experience with Excellent Air! What makes them truly exceptional was that they sent over Neil Curran, an amazing technician that is fluent in American Sign Language. Its a rare thing to experience, as a Deaf person, to communicate with professionals about my house in sign language without an interpreter or needing to use paper/pen methods. I have so much respect for a company that is willing to not only provide full access to communication but also hire one of our own in the community.Neil was phenomenal at explaining every portion of my HVAC system. I asked so many questions because being a homeowner was new to me. He helped me understand how parts work and identified quirks in my system, and showed me how to efficiently use it. He performed maintenance service on both furnace and AC as well as explain my maintenance schedule in great detail, giving me confidence that if things do go wrong, I know whos in my corner and what to do.

  • Review 159 (2020-11-12 - Rating: 5)

    If you are looking for a professional business that cares about its customers, then go no further then this one. I had a old furnace and they have fixed it for a reasonable price for three years. It then broke, and they not only had one of the best prices / best options to fix it, but did it the next day. The technicians were extremely professional, friendly, and willing to go out of their way to ensure every aspect worked and the area was cleaned when they left. I will continue to use this business as long as Im in Rochester.Side Note ** This business is DEAF FRIENDLY and has a great technician that can not only sign, but provide some of the best HVAC service Ive seen.

  • Review 160 (2022-08-03 - Rating: 5)

    Have worked with Excellent Air for years now, they are the best. AC stopped working and they came out the same day and were able to schedule an installation for the next day. Ryan was super helpful and went over everything. Thank you!

  • Review 161 (2019-03-21 - Rating: 5)

    I had a furnace installed by these folks about a week ago. The furnace itself is working wonderfully and Ive had zero problems since the install. The people are easy to work with. Greg was very friendly and broke everything down for me so that I could understand what was happening. The installers were extremely professional and left the place neat as a pin. The price was really good as well. I spoke with my brother who used to do HVAC work before he retired and he said even with his discounts he wouldnt be able to do much better for me on price. I will absolutely use this company again. They really are EXCELLENT 😊Thanks so much, Excellent Air.

  • Review 162 (2024-01-30 - Rating: 5)

    Ive been using Excellent Air for several years. They are very responsive and the techs are friendly and easy to work with.

  • Review 163 (2019-12-04 - Rating: 5)

    Excellent Air gave quality service from the first contact in the office to the last installer at my house. All were responsive, attentive and knowledgeable. Installers were efficient, informative and a pleasure to have in my home. They removed an old oil furnace and replaced it with a new gas furnace; the basement was left very clean. I would recommend Excellent Air to any and all who needed HVAC work done in their home.

  • Review 164 (2024-01-09 - Rating: 5)

    Excellent and courteous service, easy to schedule (and adjust appointment) with their online website. Have been using their services for over a decade, very satisfied customer- would very much recommend!

  • Review 165 (2019-12-20 - Rating: 5)

    Excellent Air was very responsive and helped me get my furnace running. They worked with me to get the best option for their visit, and the technician worked on my units to fix several issues I didn’t know about to ensure I am problem free for the remainder of the hearing season. I definitely will use Excellent Air for my future HVAC needs, and highly recommend them!

  • Review 166 (2024-07-16 - Rating: 5)

    Recently I had my A/C system and water heater replaced by technicians from Excellent Air Heating and Cooling. These 3 guys were professional, courteous and efficient. They had pride in their work and the installation area was clean after job completion. The installation was preceded by a sales call from Greg, the owner of this family company in Scottsville NY. Greg gave me information to allow me to choose equipment options that were right for me. GREAT WORK DONE FOR A FAIR PRICE. I highly recommend Excellent Air Heating and Cooling !!

  • Review 167 (2022-05-08 - Rating: 5)

    James was wonderful. He came late Saturday around 5:30 and installed a water heater. Our was leaking so it had to be done immediately. He was thorough and cleaned up everything. We feel so much better now that we have a new tank.

  • Review 168 (2024-06-03 - Rating: 5)

    Jordan was punctual, polite and professional. I highly recommend Excellent Air Heating & Cooling!

  • Review 169 (2022-10-01 - Rating: 5)

    I asked for suggestions from local, satisfied customers on social media looking for a furnace to replace our 20+ year old 80% furnace. I received recommendations for 14 local vendors. I narrowed down to 2 and asked for a visit and a quote. Both quotes were within about $700 of each other, total, for 96% furnace and 14 SEER AC. I called each after the quote and learned from Greg (an owner) at Excellent Air that their quote included higher grade, better quality equipment than the other quote, so went with them.Showed up on time, polite, professional, good communication. Decisions made during installation done with respect, providing information about different aspects of placement. Ductwork was artful.Team led by James very professional, collegial. They patiently answered my many questions about best practices with dampers, thermostat calibration, little details important to me.No “surprises”, thankful for purchasing in-line booster fan (at the source) for better heating cooling of the long-run rooms. They provided paperwork for RGE rebate, we just need to mail in.Excellent Air is a local company, employees are happy to be working there, owner, who did the quote, straightforward, honest. I recommend them.

  • Review 170 (2014-05-07 - Rating: 5)

    My wife and I are 100% satisfied with our new furnace/central air! The crew was professional, courteous, and finished sooner than we estimated. The layout of our new unit/duct work far exceeded our expectations. We have much more headroom than we figured and are very pleased at how neatly they laid out the new system. We have never worked with a more enjoyable group of people and highly recommend them!

  • Review 171 (2021-08-13 - Rating: 5)

    Excellent Air responded in less than 24 hours for a faulty condensation drain from the Central Air unit. James was very professional, and demonstrated a high degree of expertise installing a condensation pump, and drain line to the sump pump. I am delighted with their rapid response and installation services! Thank you Excellent Air!

  • Review 172 (2020-02-26 - Rating: 5)

    Wish I can give this company 10 stars. They installed a new furnace and a filter today. They showed up on time. They were very careful at keeping the house clean during and after installation. They did an amazing job and went above and beyond to make sure it is easy for me as a customer to know what to do next. They even filled out my RG&E application. These guys know the meaning of excellent customer service. Would strongly recommend them.

  • Review 173 (2024-04-22 - Rating: 5)

    Recently had excellent air replace my furnace. Such a great family owned company and the technicians were so good and helpful.

  • Review 174 (2024-11-06 - Rating: 5)

    Tech was friendly, efficient, cleaned up after work was completed. Looked like new.

  • Review 175 (2024-12-19 - Rating: 5)

    We love Neil. He is professional, courteous and reliable.

  • Review 176 (2024-11-27 - Rating: 5)

    Excellent job.Great technician to work with!!

  • Review 177 (2019-11-13 - Rating: 5)

    They were on time, thorough, clean, efficient, polite, and did a good job overall. I also think I got a good price for the new furnace and AC unit. So far its working well. Very quiet, which is a nice change from my previous furnace.

  • Review 178 (2022-11-18 - Rating: 5)

    James and Peter installed our new furnace this morning. They showed up on time, were very polite, and did a great job installing a new furnace. I highly recommend them!

  • Review 179 (2020-08-29 - Rating: 5)

    Over the years we have purchased 2 furnaces, a tankless hot water heater and an A/C unit from this company. We have referred many family and friends to this company as well since up until now we have been happy with the service.We received a call from them a few weeks ago to come and clean our ducts and do an annual check for 340.00. I said ok, and they came 7 days ago. When they were here the service man said he changed the speed on the fan of the A/C so it would run more efficiently. He also said our unit was too small for the house size. Oddly, they have come every year and no one mentioned that before. 6 days after he serviced the unit the A/c froze up into a chunk of ice. We turned it off and called at midnight to the 24/7 emergency line. Someone called me back and I explained their guy was just here 6 days ago and changed the fan speed. This guy Charlie said that wouldn’t cause a freeze up. Just turn it off and I’ll get back with you in the morning. We were concerned because the melting ice water was leaking into the electronic controls of the furnace! Next morning Charlie calls back, says the unit was on its way out anyways and nothing their guy did caused this. I said well can you come and at least look at it to see. He said for another 150 service fee he will. He repeated that nothing his guy did would cause a freeze up. He said can’t be fixed you need a new unit. Then he asked me if I paid the bill yet from their visit 7 days ago!? (Huh! What?!). I said I was waiting for the email bill, he said ok we just sent it now and for me to pay immediatly. What the hell! I have been an excellent customer, always paid in full for everything we have ever purchased from them, this is how you treat a long time customer? I ended the call by asking if we went ahead and purchased a new unit when would that be, he said we can look at schedule maybe get you in some time this week. Gee don’t go out of your way. I am done. Going elsewhere lost my faith in this company. They took zero responsibility for the fact that everything was running fine until they changed the fan speed. I am happy to meet half way, but that apparently wasn’t going to happen. You lost a good customer who refers regularly.Update: within a day I received an apology from Charlie and from Greg the owner. We talked the situation through and I am satisfied with our resolution. No company is or personnel is perfect, misunderstandings and errors can happen . This company took responsibility and stood behind their work as they always have in the past for me. Happy to say this company did the right thing. I will continue to recommend.

  • Review 180 (2024-07-26 - Rating: 5)

    Great, friendly, honest service every time with Excellent Air!

  • Review 181 (2017-06-18 - Rating: 5)

    This was the best experience! First, I call and they are extremely flexible with my schedule. Next Greg (owner) came to my home and identified some issues with my duct work and thoroughly explained why I was having some issues with heating my home. I feel I got a fair price for all the work that needed to be done, and felt way more confident in his expertise then the other two companies I received quotes from.In less than a week they got everything needed to replace my furnace, fix the duct work, and install an A/C unit from scratch. The crew showed up in the morning, laid down cloth so they wouldnt track anything through the house and got to work. 8 hours later they had everything picked up, and we have an extremely comfortable house even though its close to 90 degrees outside!They explained how everything would work. Filled put the rebate forms with a stamped envelope for me! They left my basement cleaner than it was when they got here.I really cant say enough good things about this company... Its a no brainer if you are looking for an HVAC system, and Id be real surprised if the rest of their services werent the same. Great job!

  • Review 182 (2024-07-29 - Rating: 5)

    As always, the technician went well beyond great service. Josh always is on time and efficient. I like the way the company keeps track of my annual services and responds quickly when I have questions. Thanks to all for keeping my systems up and running well!

  • Review 183 (2024-08-13 - Rating: 5)

    Super friendly service with professionally trained technician. Great job as usual. Always a pleasure. Thank you.

  • Review 184 (2024-01-04 - Rating: 5)

    Furnace cleaning. Service rep professional, answered my questions and did an awesome job. Was also on updated on ETA, which was very helpful with my schedule.

  • Review 185 (2023-12-01 - Rating: 5)

    Been meaning to write a review for a while.. i had the igniter go out on my furnace.. and planned on replacing it myself.. but since the furnace had not been checked/cleaned in at least a few years i had Excellent come out to clean and to also replace the igniter.. i was informed that my heat exchanger was cracked.. i had no idea what that was.. i was told that i cannot use the furnace due to threat of carbon monoxide.. i went from a 100-200 dollar job to a $4500 replacement.. obviously this was a shock.. since it was springtime i told them we would get it done in the fall.. Excellent told me they would hold the price until then.. i did a ton of research the day after the tech came out to see if i was being scammed.. nope.. i checked myself and the heat exchanger was cracked.. also the price for the furnace they suggested was on point.. when fall came around they came and replaced the furnace in a few hours.. it was a smooth experience.. they were HONEST.. this is a rare thing these days.. so they will keep my business.. and i will recommend them to others.. BTW my real name is S. Turnbull.. and no i am not related to Turnbull Heating and Air lol.. so if you need excellent work done.. Excellent Air Heating & Cooling is a no brainer!

  • Review 186 (2024-08-13 - Rating: 5)

    The technician came to our house to clean 2 furnaces and 2 air conditioners. He was professional, knowledgeable and done in no time. We were very pleased!

  • Review 187 (2020-12-29 - Rating: 5)

    Excellent Service! Great team starting from the service call to the guys that installed my new furnace. Very professional and friendly. Everything was explained so I could understand what I was buying and completely stress free. Recommend this company highly!

  • Review 188 (2024-10-25 - Rating: 5)

    Very pleasant technician, professional, courteous, friendly and put on shoe covers! Thank you Jordan.

  • Review 189 (2024-06-15 - Rating: 5)

    Would recommend this company -- ASL friendly, top quality, helpful, and friendly! 1000% recommended.

  • Review 190 (2024-11-23 - Rating: 5)

    Excellent Air &Heating was the best phone call I ever made. Late fall I decided to replace my central A/C. Excellent Air Heating more then exceed my expectations and more. They have also repaired my furnace in the past.I know nothing about Heating and A/C, but I do not have to. I know who to call.Excellent Air Heating and A/C Is a locally owned company. During these difficult timeswe all should be supporting our neighbors.I have never written any reviews about any company, but felt this company was theException . If you have problems with yourHeating and A/C you should considerExcellent Air Heating & Ai Conditioning.You will thank me for it.John Bailey

  • Review 191 (2024-04-18 - Rating: 5)

    Awesome group! Found the problem, fixed it! Very much appreciated their expertise and hard work! 💖 Love them! Highly recommend them! Fixed my hot water heater at a good price! They know their stuff!

  • Review 192 (2019-12-14 - Rating: 5)

    Excellent Air has provided me with outstanding service here in Canandaigua for 10 years on my York furnace. All my questions are answered in a manner that I expect and their suggestions are very helpful as well. Ive had work done in my home in the past by bigger companies like HALCO, and had major disappointments, but with Excellent Air, I always had great service.

  • Review 193 (2024-05-14 - Rating: 5)

    Neil was thorough, conscientious, and friendly. I’m glad to be a customer of Excellent Air.

  • Review 194 (2023-07-27 - Rating: 5)

    I would definitely recommend Excellent Air Heating and Cooling. They have friendly service, and booked my appointment for me day of. Josh was very professional, knowledgeable, and efficient.

  • Review 195 (2010-08-13 - Rating: 5)

    They installed an A/C in my place and I watched them working. The work was excellent and they did great job explaining to me the important details. Pricing was just right- better than competitors. Speed of response to calls was also amazing. These guys know what they are doing and do that well and conscientiously.

  • Review 196 (2014-04-06 - Rating: 5)

    Excellent Air not only provides the best service in town, but they show that they care. When my furnace went out on a Sunday I didnt know who to call. I picked them out of the phone book and I sure picked a winner! They came within an hour and didnt charge an arm and a leg. Their prices are very fair, their response time is fast and their work is wonderful. Eventually we purchased a new furnace and its super! They absolutely live up to their name - theyre EXCELLENT!

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