Pride Cleaning And Restoration, Inc

Located in Saint louis, Missouri

Address: 2437 Lemp Ave, St. Louis, MO 63104, United States

Phone: +1 314-668-1223

Rating: 4.1

Services

Identifies as veteran-owned
Online estimates
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-23 - Rating: 5)
My basement flooded the day after my husbands funeral. Pride Restoration was at my next door neighbors house (the whole neighborhood flooded). I went right over there, and asked if they could send a crew to my house. Someone arrived within and hour to evaluate the situation and begin working. Every person I spoke with was sympathetic, kind, and genuinely concerned for me. During the next week, they worked and worked to remove the moisture from the carpet, concrete floor and wall. I had planned to leave for a week to visit my mother, and gave Kayla (supervisor) the code to my garage door so they could continue working. When I came home a week later, my basement was dry, odor-free, and the mold was gone. I wish every company was as reliable and efficient as Pride Cleaning and Restoration.

Review 2 (2024-01-04 - Rating: 5)
We used Pride and it was the best decision we made! Jim was always available and looking out for our interests (not the insurances). This was after trying out three other recommended companies. Also their lists were done so well that our adjusters were literally drooling over how well done they were. This helped speed up the process and maximize our claim. Thank you so much!

Review 3 (2023-09-01 - Rating: 5)
I recently purchased a home in Kirkwood that requires extensive demolition work. I wouldnt say Im an expert in home remodeling, but Im quickly becoming one in hiring contractors and subcontractors. Some people I hope to never see again, but not Pride Restoration. I gave them a try hoping for the best but expecting the worst given my previous experiences. And I am happy to report that I was pleasantly surprised, and they exceeded my expectations. I was well-informed and received continuous, transparent communication from my first appointment with Dustin through the final walk through of the completed work. The staff demonstrated knowledge, was upfront and transparent about the work to be done, price, and worked hard, even working without complaint during the hottest week of the year with no AC. They also left my home cleaner than when they arrived. Pride, Dustin, and Brandon come highly recommended! I am grateful to have worked with a team that I can trust and treated my home with respect. Watch out guys, more work is coming!

Review 4 (2024-09-17 - Rating: 5)
Flawless execution, exceptional results, and unparalleled customer service. The teams passion for delivering outstanding experiences shines through in every detail.

Review 5 (2023-10-16 - Rating: 5)
The staff were all very friendly and professional. I used Pride Restoration for repairing water damage in my home. Jim and his team always got to my house on time, was very knowledgeable, and did a great job getting us back to normal. highly recommend using them!

Review 6 (2023-07-25 - Rating: 5)
The crew we had at mothers house for sewage clean up in the crawl space, went beyond our expectations, they were very diligent getting the job done. The job proved to be a challenge and they were present everyday till the problems were solved. Dustin was very cooperative and kept me informed along the way and was receptive to questions I had. We also had a problem with mother falling ,she wasn’t hurt but couldn’t get up and the crew on site didn’t hesitate to come to her aid . I would definitely keep them in mind if the need ever presents itself again.

Review 7 (2023-01-09 - Rating: 5)
I had a pipe burst and flooded my basement. The insurance company sent out a mitigation company who was obviously working for the insurance company not my family. I called Jim at Pride restoration and he came out same day to assess the damage. He found so much more damage and was able to prove it so the insurance company had to cover the additional cost of the damages. The adjuster even admitted that their preferred vendor did a bad job. I am so grateful for Jim and Pride restoration. He saved me thousands of dollars! He is easy to work with and communicated with me constantly throughout out the process. I can’t say enough about the quality work and attention to detail. I also discovered that I am not obligated to use the preferred vendor the insurance company sends out and I will just call Pride Cleaning and Restoration directly if I ever have another insurance claim.Dr. Portwood

Review 8 (2022-08-10 - Rating: 5)
After the major St. Louis flood on July 26th all of the local cleaning and restoration companies were inundated with calls. Pride was the only company that called me back the next day and they were able to schedule an initial appointment for the assessment and got a crew at my house in less than a week. During the assessment the president of the company, Jim, knew I was nervous and anxious about navigating through the insurance process. Jim held my hand from beginning to end. Jim documented all of the damages before the cleaning and restoration, communicated with the adjuster directly, and put my mind at ease that the insurance company was going to pay the claim. Jim was the difference between getting the claim approved vs. denied. I recommend Pride & Restoration, Inc. for their excellent response time, craftmanship, and project management.

Review 9 (2022-03-29 - Rating: 5)
When my basement flooded after a sump pump failure, I called several restoration companies that my insurance company recommended. Each advertised emergency services. But none of them could come to my house to even look at the problem in less than five days.Thats when I found Pride Cleaning and Restoration. Devin came here the same day. He and his crew were terrific. They got to work drying out my basement the next morning.They hauled out all the soggy cardboard boxes and the items that were too water-damaged to keep. In less than a week, my basement was back to normal.The service I received from Devin and the Pride team was exceptional. And the price amazed my insurance guy.

Review 10 (2016-05-18 - Rating: 5)
Several years ago, I received a phone call from my daughter...Mom!!! The basements flooded!!! Not what I wanted to hear, nor what I expected...it was sewage! After a few chaotic moments, I contacted my insurance company. They came, they saw, they suggested I contact a cleaning and restoration company and gave me some options. I didnt feel comfortable with the companies they suggested so I went out on my own. I contacted Pride Cleaning and Restoration. They wasted no time, even though I was quite a distance away. They arrived the next day and started in on the monumental task of cleaning and preparing my very large basement (1,200 sq. ft.) for restoration. They worked closely with my insurance company and the construction crew I had chosen. They always included me in their decisions and explained what was being done. The price was no more than I expected and the work was professional. I most highly recommend this company.

Review 11 (2018-09-17 - Rating: 5)
Jim, Susan & the team at Pride are awesome. They have helped both me personal with my water loss as well as many of my clients. As an insurance agent, I appreciate the attention to detail and the professionalism they bring. They showed up at our house at 10:30 on a Friday night to handle the sewer water leak we had. They helped with every aspect of the claim process including working with the adjuster to make sure nothing got missed on our insurance claim. They are a family owed business that I have had the privilege working with for years. If you have water in your house, don’t wait call Pride today.

Review 12 (2021-07-01 - Rating: 5)
Pride restoration was is amazing! Their entire team was absolutely wonderful to work with and went above and beyond to help us sort through and remove damaged belongings due to a flooded basement. They were professional and courteous at all times and made sure to itemize everything that was removed due to damage. They photographed and videoed the entire process for insurance purposes and explained everything step-by-step during the cleanup, sanitation and mold treatment process. I highly recommend this company to anyone that needs restoration services! The owner, Jim, even offered to come out on the night that the basement flooded to assess the damage. Amy, the supervisor made sure to introduce the entire team each day to everyone present and made sure that all of our questions were answered and that we were satisfied with the job that they had done. I truly can’t imagine having better service from any company than we received from Pride Restoration!

Review 13 (2021-02-11 - Rating: 5)
I would like to take this opportunity to thank you and I your team. When I came home and discovered I had water damage from a toilet leak, I started freaking out. I wasn’t sure what to do. I asked on facebook for a recommendation for a water restoration company and had several friends highly recommend Pride Cleaning and Restoration. The crew showed up in less than an hour and went straight to work. They helped me in filing the claim with the insurance company. I didn’t have to do anything, but let the crew in. They were very professional and on time. A rarity in service businesses these days. They treated my home with respect. I have several new puppies and I was very concerned about the products they might use in my home. They assured me that the solution they sprayed is all natural and very safe. I am normally very sensitive when it comes to chemicals. I had no reverse action what so ever. My house was dried out in just a few days and they were able to send their invoice to the insurance company so I didn’t even have to pay them myself. I hope I don’t need to go through this again, however knowing I can call Pride Cleaning and Restoration, I won’t have to worry.

Review 14 (2020-12-07 - Rating: 5)
We had a water leak underneath our kitchen sink from a faulty plumbing repair in January of 2020 . It caused an extensive amount of damage to our home totaling over 60K. It was very overwhelming as this was our first home. Servpro and other big name companies were backed up and were not able to come out to provide mitigation services to our home. we took the initiative and shopped around and came across Pride cleaning and restoration. pride responded immediately and the owner of the company was out to my house within 30 minutes. Pride cleaning made sure that we were taken care of while ensuring the plumbers insurance company was not going to take advantage of us. Shortly after our battles with the insurance company, covid-19 happened which really slowed things down. Fortunately Pride continued to work with us to keep the ball rolling. They made sure to cater to our needs as a young family like keeping running water, a place to lay our heads at night, and leaving space for our toddler to play. The employees were very concious about our belongings and were extremely professional and respectful of our home. At the end of the day we came back with a house that was completely updated and in better shape than it was before. thanks to Pride cleaning and restoration we were able to successfully get through a water loss and are now back to normal in our home. I would highly recommend this business to anyone having to deal with any sort of loss to their home. They are family business that takes their customers needs into consideration while at the same time running an honest business.Thanks Pride!

Review 15 (2018-08-03 - Rating: 5)
After receiving a phone call from a tenant about a sewer back up I immediately got on line to find a company that could help. I called Pride Cleaning and Restoration and they were able to get out to the property within 1.5 hours. They did a great job cleaning up the mess, removing drywall and carpet to make sure it was done right. My tenants were happy as well as myself with their service. Ill definitely call them again if we have another backup or water issue.

Review 16 (2021-01-20 - Rating: 5)
Thank you to Jim and his team, Kayla and TJ for coming out to clean my dryer vents today! I have been searching for a couple of months to find a company with a good reputation to do this job. I had a massive clog in my dryer vent, and most companies I called tried to make me clean the entire vent system in my household. Pride came out and completed the job timely. They were on time, professional and went the extra mile to make sure the job was done right.

Review 17 (2018-01-24 - Rating: 5)
When we were surprised by a significant sewage back up, we called Pride. We were refereed to them by a home inspector we knew. Pride didnt disappoint.. They got there immediately after our call and didnt leave till the job was completed. They entered our lives at a stressful time and helped us mange through it. Pride worked with our insurance company very well. They handled not only on the clean up, but also packed up, itemized, cleaned and stored clothing, furniture and other items during the work process until completion. I hope we dont have to use their services professionally again, but if needed i would call Pride Restoration right back up. They are a family owned company and that appealed to me. . The ;exceeded my expectations.

Review 18 (2019-07-28 - Rating: 5)
PRIDE Cleaning and Restoration:I would highly recommend this veteran owned company. They did an excellent job and went beyond their job to assist me. I had water damage in my home that covered 3 floors. A manager came out to assess the damage in less than 20 minutes and a crew was working in my home within 30 minutes after his assessment. The owner of the company came out also to appraise the damage. They did everything they said they would do. During a devastating event in my life this company was like a God sent blessing. The crew packed items, moved furniture, removed plaster, carpet, wood framing and any damaged items. They sealed the room off and used a dehumidifier. This company rates 5 gold stars for their committee to customer service.L. West

Review 19 (2020-02-28 - Rating: 5)
Our sump-pump was overwhelmed in the beginning of Jan, which subsequently flooded our completely finished basement. It was awful to try to deal with on our own. When we reached out to Pride for help, they arrived that evening and got started immediately in order to save what we could and prevent further damage. They handled the water litigation, as well as the restoration and clean-up. No one ever wants to deal with water damage in the home, but it’s great to now know who we can contact to not only clean-up and sterilize the mess, but also put your home back in perfect condition. You would never know that our basement was flooded and damaged at all by looking at it now. Highly recommend!!

Review 20 (2018-01-15 - Rating: 5)
We had a water pipe break and our insurance agent called Pride. They came quickly, stayed until the job was done and came back to monitor the final stages of clean up. It was a bad experience (the water pipe bursting) but Pride was friendly, knowledgeable, professional and understanding. I hope we never have another emergency, but if I do, Pride has earned my business!

Review 21 (2020-02-29 - Rating: 5)
Was at work Wednesday when I received a call from our son. He said, Mom the water heater is leaking water everywhere. He said, that a couple of rooms were wet including the carpet in the hallway was soaking wet. My first thought was to panic, but then thought stay calm and call your insurance company. They started a claim and asked if I knew of a Water Restoration Company. I said, I sure do...Pride Cleaning and Restoration. So I got a hold of them and their project manager Steve said dont worry...we will help you. I gave him my address and as soon as I got home Steve, Danny, and C.J. pulled up. Another project manager Art showed up bringing drying equipment. They went to work right away getting the wet stuff moved and getting drying equipment setup...as I watched them all working together, I knew right then and there that they knew exactly what needed to be done. They took very good care of me reassuring me that they would take care of everything. They told me before they left if i had any questions just call them and let them know. As soon as they turned the water back on..the main water faucet started leaking. Art stayed behind and fixed the problem and stopped that leak. The next day our claims adjuster showed up and Steve was right there with us explaining everything and working with the adjuster. My husband I were so impressed by the professional hard work done by C.J, Danny, Art and Steve. I hope I never have another water disaster like this ever...but...if I do...I know who Im calling....Pride Cleaning and Restoration.

Review 22 (2019-12-20 - Rating: 5)
I just wanted to take a moment and RAVE about Pride cleaning and restoration!!! We were in a panic due to some unexpected water damage and called Pride first thing upon referral from a family member. They were quick and super easy to work with!! They handled the insurance company directly and that was a huge help! Rest assured Pride will get you taken care of. Hats off to Ken Kirk he knows how to handle the job start to finish!!

Review 23 (2016-08-13 - Rating: 5)
I had a water pipe break in between the outside wall and the finished plaster wall. I had a newly remodeled basement. When I discovered the flood I called Pride Cleaning & Restoration. They arrived before the plumber did. They immediately began emergency cleanup and restoration and walked me through the process keeping their cool even though I had lost mine. The process is an experience which Pride will walk you through at any hour of the day or night and will explain the importance of each step. You will not meet any nicer owners who live up to the name of their company. A special thanks to the staff who kept their cool and professionalism in the worst of conditions. I would recommend Pride Cleaning & Restoration to anyone who has a flood or other disaster to their home or business.

Review 24 (2022-12-12 - Rating: 5)
Jim is a top-notch professional whos very easy to work with.We have work with Pride Restoration on several occasions now. Id highly recommend Jim and Pride Restoration to anyone needing mold remediation in the Saint Louis area.

Review 25 (2016-07-08 - Rating: 5)
Our trucking company hired Pride to clean the interior of one of our tractors due to animal hair. The three-man team that came out to our location were extremely professional throughout the entire process. Based on how the tractor turned out, we will be choosing Pride again in the future.

Review 26 (2022-09-30 - Rating: 5)
John arrived on the dot for the quoting process, took a look and informed me that Pride doesnt do the type of work I needed.He could have stopped there, but didnt. John made his problem my problem and got me in touch with an outside source who could help. He REALLY went above and beyond.If Pride is this committed to a non-customer, you know theyll take even better care of customers in their speciality!

Review 27 (2021-09-14 - Rating: 5)
They showed up on time and helped with a basement flood from my sump pump. Im grateful for Jim and his team who is always ready to help out in any situation. They were able, despite the heavy rain, to fix this issue quickly so that would never happen again!

Review 28 (2017-11-10 - Rating: 5)
If you have Water Damage or a Wet Basement, then Call Jim at Pride Cleaning & Restoration. Jim is an Air Force Veteran with Impeccable Values that he instills in All of his Employees ... As an USAF Academy Graduate, Jim runs the type of Water Restoration Company you Need in bad situations like water damage in your house! ... I Highly Recommend Pride Cleaning & Restoration to All of my Family & Friends!

Review 29 (2015-10-16 - Rating: 5)
Excellent people! They were extremely prompt with coming out to provide an estimate (same day - within an hour of calling), thorough and clear in describing what needed to be done, and provided a very fair price.They were able to start immediately the next morning, and work was completed quickly (slightly ahead of schedule actually).Im very pleased with their services, would recommend them to anyone needing water cleanup, or other remediation, and will definitely call them again should I be in need of their services.

Review 30 (2023-02-28 - Rating: 5)
I have had the pleasure of collaborating with Jim and his team on multiple occasions.I am always delighted to work with them, as they consistently deliver exceptional service that surpasses expectations.

Review 31 (2019-12-19 - Rating: 5)
Danny and Jason came cleaned my carpets with pride!...... also with plant base anti microbial which was delightful due too my twins just being born very safe products I would use this company anytime to help me loved them

Review 32 (2020-02-12 - Rating: 4)
Pride cleaning and restoration are very quick to respond to a call. Kayla is amazing and does a great job. They pride in a satisfied customer and quick to get the job done.

Review 33 (2019-02-07 - Rating: 5)
Amazing service. Called and they came last minute, Amy was amazing! Literally had a cleaning service cancel last minute and they were here within two hours. Amazing job, would highly recommend!!

Review 34 (2020-01-04 - Rating: 5)
Two fellows on site within an hour of calling. Thoroughly cleaned an unfinished basement after a sewer backup. Friendly, respectful of me and my home. Job well done.

Review 35 (2022-02-25 - Rating: 5)
Jim was very responsive and his communication was great. He worked well getting the claim covered with insurance as well.

Review 36 (2017-12-31 - Rating: 5)
Pride Cleaning & Restoration is always very prompt especially on emergency repairs on Holidays and weekends and very very happy with the type of service that they provided to me and my clients

Review 37 (2016-09-17 - Rating: 5)
Great job working with the insurance rep on our home! The team was professional and thorough.

Review 38 (2023-10-11 - Rating: 5)
Worked with Jim at Pride to help mitigate water damage after my hot water heater leaked everywhere. He and Pride Restoration handled the mitigation & the restoration of my basement.Everything was done quickly, professionally, and major attention to detail. I would suggest these guys to anyone!!

Review 39 (2017-12-28 - Rating: 5)
What a great company. 24 hr service and quick response. Very reasonable pricing. :)Thank you Pride.

Review 40 (2021-02-14 - Rating: 5)
Jim and the employees at Pride live up to there name. They take Pride in the work that they do.

Review 41 (2021-07-12 - Rating: 5)
Jim and Susan are great to work with. They are knowledgeable and would highly recommend them!

Review 42 (2022-12-21 - Rating: 5)
Jim and his crew are great. They were truly a blessing in our time of need. Highly recommend!

Review 43 (2022-07-07 - Rating: 5)
We had the misfortune of having two water issues in less than a month. The result was two insurance claims, two deductibles and a 6 month process to get our home restored. This was a major hassle, however, Pride Restoration made the process bearable. Dustin, Ken, Steve and Anthony were some of the crew that we worked with and they were all wonderful, each one of them going above and beyond to get us through this. I highly recommend Pride!!

Review 44 (2022-03-30 - Rating: 5)
This was our first major water damage incident (master bathroom toilet leaked through livingroom ceiling - nightmare) Jim and his team were at my house within 45 minutes of me reporting the incident. Jim was exceptionally personable and took great care of walking us through the evaluation and restoration process as it was completely foreign to me.The service technicians were as personable and were thorough, clean and quick.Knock on wood, I hope water damage like this never happens again, but if it does Pride Restoration is who Im calling.Great work team! Thank you

Review 45 (2022-08-06 - Rating: 5)
They were quick and professional and explained everything. They are also reasonably priced

Review 46 (2023-01-20 - Rating: 5)
Great Response, great people to work with during a time of need and stress.

Review 47 (2021-03-03 - Rating: 5)
I overflowed sink in laundry room, which flooded the floor & ceiling & floor in my finished lower lever. Everyone from the owner I spoke to initially, (to report my problem) to every person that came in my home was wonderful. They were all Covid respectful , educated, efficient, informative , and solved my water problem in 3 days. Someone came by everyday to check equipment & and monitor water /moisture levels both upstairs and downstairs. They were prompt everyday. I cannot say enough about this company and all their employees . I feel very Lucky to have called them and have them solve my water problems.

Review 48 (2021-03-24 - Rating: 5)
They are awsome. I had a huge sewage mess ankle deep. Amy Haldaman. And her crew did an amazing Job. They are so professional. And so nice and understanding. I totally recommend them !!

Review 49 (2019-12-20 - Rating: 5)
We are so happy with our experience with this company. Ken Kirk went above and beyond for us. We will never use another company. We recommend them highly.

Review 50 (2020-08-31 - Rating: 5)
After Aug 2020 flash floods around St Louis we were on long wait lists to get clean up. Pride was working at another house in our neighborhood. We approached them and in 3 days they had a crew in and got the mud out, the water dried up, worked around the HVAC and plumber, took away all the destroyed belongings and boxed up the salvagable ones. The took off wall board and cabinets as needed and removed the soggy carpets.Always friendly!