Ostrom Electrical Plumbing Heating & Air Conditioning

Located in Roanoke, Virginia

Address: 1530 Plantation Rd NE, Roanoke, VA 24012, United States

Phone: +1 540-427-7809

Rating: 4.9

Services

On-site services
Language assistance
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-26 - Rating: 5)
Great work by Scott! Had the house wired for Cat6 cables in every room and he did an awesome Job!! Came out and gave a detailed quote of all the work needed to be completed including detailing how he would run the cables from the basement level to the attic on the 3 floor. Once i was ready for the job it was schedule and the Scott arrived on time and was very professional! All work completed on time and answer any question that i had. (Server Rack Equipment was provided by customer)

Review 2 (2024-12-07 - Rating: 5)
The team at Ostrom did an outstanding job. From the initial service to the purchase and installation of the new boiler, everything was carried out flawlessly. Kenneth and his partner installed the new equipment perfectly, and the pipes looked magnificent. Thank you for making our home warm this season. Thumbs up to the entire team!

Review 3 (2024-12-27 - Rating: 5)
It was the day before Christmas Eve and my furnace had stop running. I call Ostrom that day explain my situation within two hours Eric W. came out. We discussed some option plans once agreed a plan was in motion. My next question was when can I get my furnace installed? He said tomorrow, which was Christmas Eve I said really he said really. Christmas Eve morning Kenneth and Will from Ostrom pull into the driveway on time get out greet us with smiles and was ready to start work. They were installing a new HVAC unit, running ductwork, etc. etc. making for a long day, especially too day which was Christmas Eve. They were very polite, professional, organized and knowledgeable. They completed the job and I’m proud to say my family and home is now much warmer and comfortable. Thanks for your hard work Kenneth and the Ostrom crew on Christmas Eve.

Review 4 (2024-09-13 - Rating: 5)
We bought an older home that came with a few plumbing issues, and after hiring Ostrom a few times now were completely sold on their service. Whether its digging up your front yard or servicing a simple shower handle (theyve done both here) they will get the job done and itll be quality workmanship! A special thanks to Aaron who has handled a few jobs for us here. Hes a solid guy who is a complete pro. Also, check out Ostroms annual membership - we signed up and it is well worth the money.

Review 5 (2025-01-01 - Rating: 5)
Layne from Ostrom came out on time, immediately accessed my concern, answered all of my questions, and gave me multiple varying quotes for work. There was no pressure or upselling done. He calmly walked through all the advantages of the different options, and went above and beyond helping me understand my new property. Highly recommend.

Review 6 (2024-12-27 - Rating: 5)
Superior emergency service response and same day service. Rachel was an extremely knowledgeable service technician and pleasant to deal with. I am a first time user who highly recommends Ostrom and will definitely use again.

Review 7 (2024-07-16 - Rating: 5)
I. LOVE. THESE. GUYS. They came back and installed my new dishwasher today, even after I put them through a HUGE debacle last week, LOL. Friendliest people on the planet. They are passionate and super knowledable about their profession (notice I stated profession, not job), they will honestly discuss any potential limitations to what they can/cannot do (integrity) within a requested job, and theyre willing to go above and beyond to please their customers! Thanks Layne, Ryan, and Alex for being so AMAZING!!

Review 8 (2024-11-09 - Rating: 5)
Jason and his Apprentice William did an excellent job. They were here on time on a Saturday morning. They troubleshooted my issues and then gave me my options and their recommendations. They gave me a good price and the work was completed and tested. They answered all my questions and were very helpful. I was very happy with the company and their communications up and to the appointment overall. I highly recommend. I will be using them for all my electrical needs.

Review 9 (2024-07-05 - Rating: 5)
Aaron did an amazing job reinstalling our sink, toilet, and upgrading our shut off valves after we had new floors put in. Plus hes so friendly and respectful! We will definitely be using him again here soon to upgrade the rest of our shut off valves.

Review 10 (2024-08-16 - Rating: 5)
Dan was very professional, knowledgeable and hardworking. Ostrom is a great company for those last minute projects that need done in a tight time line. Thank you

Review 11 (2024-09-25 - Rating: 5)
Weve always had excellent service and results with Ostrom. Today, we were fortunate to have Daniel M. in our for some plumbing work. What started as a simple thing became more involved, but Daniel and I worked the problem and found a solution. On top of his trade skill, hes polite, communicative and honest...plus our dogs immediately took to him. Ostrom should be commended for having people of Daniels caliber, and I plan to request him by name in the future. Satisfied customer.

Review 12 (2025-01-01 - Rating: 5)
OMGoodness, we cannot say enough about our experience with Ostrom. From the sales team of Darren and Tim to Dana (the scheduling coordinator) to Chris S & then Chris W, Ricco and Jimmy who did the installation of our new gas furnace. Once they knew that we were having to heat our home with a wood stove, these guys went above and beyond to help us get heat in the house as quickly as possible. This involved working with Roanoke Gas to have a new gas line run as well as a complete replacement of our current system. They arrived early got everything installed and also scheduled the inspection with the county on the same day so once approved we would have heat the same day.Both my roommate and myself have been in customer service for over a total of 60 yrs combined and understand what it takes to provide that to your customers. With the world as unkind as it is these days dealing with the Ostrom team was a real blessing.Thank you all for helping us have a warm house to start our new year.

Review 13 (2024-12-27 - Rating: 5)
No heat on Christmas Eve. No fun. The entire company was great to work with and very much wanted us to have a quick resolution. Nathan came and did not give up, explained things thoroughly even to family that came while he was here working. We are pleased.

Review 14 (2024-11-06 - Rating: 5)
Thanks to Mr Hunter from Ostrom for a job well done. My dads Hvac is now up and running smoothly again. He was very professional and helpful getting us to understand what needed repaired. No surprises at the end of his work. Well worth the phone call to Ostrom to get things back on track. Thanks again Ostrom.

Review 15 (2024-12-19 - Rating: 5)
My gas furnace stopped working and it is winter now. I tried to fix it myself and replaced the igniter, the flame sensor, and the thermostat. None of these solved the problem. I called Ostrom at about 5 PM and Nathan arrived less than an hour after my call. He did not charge for emergency and fixed the furnace within 15 minutes. It turned to be a simple problem, one wire was disconnected , but things are simple when you are a pro. He said the fix is simple, so the whole charge was just the service call. The whole experience was fantastic. I definitely recommend Ostrom and I am sure to call them when I have a problem with heating or AC later.

Review 16 (2024-11-27 - Rating: 5)
I will join the chorus of five star praise and compliments of the Ostrom team. All four of our techs were more than competent and confident in their profession. Our job was on time and well done. I highly recommend and will call them again.

Review 17 (2024-09-19 - Rating: 5)
Dustin and Evan fixed a leak I had in a bathroom. When they arrived, they checked for all possible causes of the leak and then determined what was going on, fixed it, and left me feeling so much better than when I noticed the leak late the night before. Dustin and Evan, as every Ostrom employee I have ever encountered, were courteous, knowledgeable, and conscientious. I highly recommend Ostrom and appreciate having plumbers like Dustin and Evan taking care of any plumbing issues at my house.I would also like to share my appreciation for Layne and his work replacing my tankless hot water heater a few weeks ago This was an all day job, and Layne arrived around 8am and worked until he finished the job at around 5:30pm. He kept me informed throughout the day, shared with me my options for replacing the water heater, and worked all day to make sure the job was done before the end of the day. I felt he went above and beyond to get this installed for me by the end of the day. I didn’t get the name of the person who assisted him, but I would like to thank him, as well as I know his assistance made the job go smoothly. I’m so thankful to have Ostrom to call when I have plumbing, electrical, and heat/ac issues; they are the best!

Review 18 (2024-08-29 - Rating: 5)
Eric did the evaluation of our old and outdated system. He gave us a variety of options and suggestions and was very easy to talk to. He answered many questions I had and I felt comfortable with his knowledge. Very positive experience.Excellent service. The team worked quickly and professionally on installation. The work looks solid. Chris took the time to answer all questions and gave us information on things I did not think to ask. I’ll definitely use OSTROM in the future.

Review 19 (2024-11-13 - Rating: 5)
We are very pleased with the work that Jordan C and his team did. All were very productive and professional. Our minds are now at ease that the electric panel is now safe. It’s been fun watching you work. Stay safe and thank you again.

Review 20 (2024-08-12 - Rating: 5)
Absolutely amazing customer service. Chase C. did a great job diagnosing the problem. He was so friendly and easy to get a long with. Unfortunately it wasn’t something he could fix that day. But he scheduled a first call appointment for a day that was convenient to me. Scott and Brandon were the techs who came out to do the work. They were also friendly and super chill. They did a great job. Cleaned up any mess they made. Other than the new outlets, it’s like they were never here. I didn’t meet Dana in person but she was a delight to talk to on the phone. Ostrom will be my go to for any electrical work in the future. Thank you

Review 21 (2024-10-28 - Rating: 5)
Ostrom installed two 20 amp electrical lines to an above ground pool at our rental property. The lines were threaded through a 1.25” pvc pipe which was placed in a 2’ deep trench that ran 45’ from an above ground basement to a 4x6 treated post located near the pool. We rented a trencher machine to dig the trench, and we did the backfill ourselves to save money. Two 20 amp breakers were installed in the breaker panel, and two GFI double plugins were installed in a box with weather cover at the post. The work was performed in a timely and professional manner. The technicians were very knowledgeable, very willing to listen and answer all questions and concerns, and they were very efficient in knocking out the job. And, Ostom backs their work which is added peace of mind. I highly recommend Ostrom for electrical work.

Review 22 (2024-09-16 - Rating: 5)
They did a great job! They were very mindful of the cat, explained everything thoroughly, and took good care of the house while doing installation. We were able to get an estimate and a new furnace installed within 2 business days.

Review 23 (2024-08-06 - Rating: 5)
I’ve had the pleasure of Ostrom Services multiple times, and they’ve consistently exceeded my expectations. Each time I’ve needed their help, they’ve responded promptly and professionally. The plumbers are skilled and knowledgeable, and they always take the time to explain the problem and the solution in a clear and understandable way.Their reliability and commitment to quality work make them stand out. Whether it’s a minor issue or a major repair, I’ve always felt confident that the job will be done right. The pricing is fair, and there are no surprises when it comes to the bill. Overall, Ostrom is my go-to for any plumbing needs, and I highly recommend them to anyone looking for dependable and trustworthy service.

Review 24 (2024-12-05 - Rating: 5)
Tyson B came out to our home when we had a pin leak in a small pipe to our pressure tank. He looked everything over and found the pressure tank to was waterlogged and quoted us a fair price to replace the whole thing. Once all the repairs had been made we had an issue with our solar panels blocking power to the well pump and pressure tank and he helped us troubleshoot and find the root issue. Even called his boss to make sure we were getting the most efficient and correct fix. Would highly recommend to anyone with issues with their plumbing

Review 25 (2024-11-29 - Rating: 5)
My father had an outstanding experience with OSTROM! His heating system went out on Thanksgiving, and we were in a bind. Chris W, Kenneth, and Xavier came to the rescue and quickly replaced the entire system. They were not only professional but also courteous, arriving promptly and efficiently getting the job done. Their attention to detail and dedication to making sure everything worked perfectly was impressive. OSTROM truly saved the day, and I’m incredibly grateful for their service. Highly recommend this team for any heating or air needs! Five stars all the way!

Review 26 (2024-12-02 - Rating: 5)
I had a great experience with Ostrom after the heating unit at one of my rental properties stopped working. Christian was very knowledgeable and thorough in his diagnosis/explanation. I appreciate all the help in getting my unit back up and running.

Review 27 (2024-10-12 - Rating: 5)
Ostrom Services Team Leader Chris and his team did an Outstanding job in removing and replacing our old gas furnace and heat pump. They were all very professional, well organized, and always patient in answering any of my questions before, during, and after the job. After completion, everything was cleaned up very well, both inside and outside! Highly Recommended!

Review 28 (2024-12-11 - Rating: 5)
Excellent workmanship and communication. There were some issues with the original solution to my plumbing issue but they came back and fixed it. Additionally, they were fair about how they handled the extra trips and work. Most importantly, they communicated very well throughout the process.

Review 29 (2024-08-14 - Rating: 5)
Layne did a great job redoing our sink plumbing so we could use a disposal with our deeper sink. I appreciated the best and worst case scenarios when he gave us quotes. He was friendly, efficient, and did quality work for us. We have used Ostrom several times over the years, and the quality of service has never disappointed!

Review 30 (2024-12-18 - Rating: 5)
My wife and I contracted Ostrom to electrify a work shed in our backyard. A professional estimate was given for a reasonable price. After a couple of delays, one being weather, they promptly showed up and completed the job, professional and timely. We are very satisfied with the work and will be using Ostrom for future projects.

Review 31 (2024-09-26 - Rating: 4)
Fantastic customer service! Hunter was courteous, efficient, and gave options for my sump pump replacement. From start to finish, they were done in about 2 hours! Amazing considering I called this morning! I’m a very happy first time customer!!

Review 32 (2024-10-17 - Rating: 5)
Dustin was awesome. I was in a pinch and needed someone and they came out the same day. Gave me a fair price and got the work done and did it quickly. Highly recommend these guys and will use again if needed.

Review 33 (2024-12-03 - Rating: 5)
Aaron did a fantastic job like always. He is very knowledgeable and extremely professional. He has completed several jobs for us in a timely manner. We appreciate him and his amazing service. Thank you Aaron.

Review 34 (2024-12-29 - Rating: 5)
Fast, same day effective service by a friendly, well qualified technician. Moving my annual inspection plan to Ostrom due to service quality.

Review 35 (2024-12-25 - Rating: 5)
Kyle Thompson is a hero. We had a bad leak and he fixed it ! It doesnt get any better than that..except for one small detail. IT WAS CHRISTMAS EVE!! THANKS Kyle for coming to our rescue. And thank you Ostrrum for the first class service you provide!

Review 36 (2024-10-30 - Rating: 5)
I want to give a big thanks to Dan, Jeffrey, and Robert for the help with an urgent electrical issue I had. Dan came out and made a thorough inspection and provided a few options to go with. Very affordable and they were all very professional and knowledgable. Good people and work, so far everything is back to normal and working like it should !This is the second time I have used ostrom and this time it was a new hvac system install along with a little bit of electrical work. Darin and his assistant did an awesome and clean job on the install.Along with Jordan and his assistant Brandon also did a great job with the installation electrical work.Only giving a five star due the great service from the installers. The heat pump failed after an hour of operation.

Review 37 (2024-10-14 - Rating: 5)
I called Ostrom for a quote to replace my water heater and they came out the same day. When I was ready to move forward, they scheduled for the same day I accepted the quote. Kyle, the plumber who did my work, did a great job! Fast, friendly, and great to work with!

Review 38 (2024-11-02 - Rating: 5)
Brand new home owners that needed an outlet for a dryer installed. Ostrom had an electrician out within 2 days. The electrician was friendly, professional, and took the time to explain his work to me. Will definitely be a repeat customer!

Review 39 (2024-12-04 - Rating: 5)
We had a toilet start to leak over the holiday weekend. Daniel M was able to come out, find the source of the leak, and make the necessary repairs. He was very pleasant, easy to work with, and did a great job in keeping things clean.

Review 40 (2024-09-04 - Rating: 5)
Daniel was amazing! Quite the skill combining professionalism and friendliness! Took his time explaining the process as well as options. Completed the project quickly, doing a neat job. Definitely met my expectations! Excellent customer service!!

Review 41 (2024-11-07 - Rating: 5)
Guys were great! Scott & CJ were professional, efficient, knowledgeable & friendly - did excellent work!

Review 42 (2025-01-03 - Rating: 5)
The installation was great. We were fully walked thru the operating instructions and all questions were answered. Very happy we called Ostrom!

Review 43 (2024-10-29 - Rating: 5)
Completed the job in approximately 6 hrs. Tyler & Jacob were cordial, professional respectful. Replacement of a canister type tub trap is not a simple job, but they made the best of it. Yes, I would probably hire Ostrom again under the same circumstance. I sure hope Ostrom pays these two well for what they charge

Review 44 (2024-11-13 - Rating: 5)
Chris from Ostrom did a fantastic job installing our new HVAC system. He ran into some unexpected issues but took the time to make everything perfect. We highly recommend Chris and Ostrom for your heating/cooling needs.

Review 45 (2024-03-06 - Rating: 5)
Josh H. did an excellent job fixing our hot water reserve tank. He was very professional, explained all my options and was very clear on pricing. Very highly recommended and will definitely call Ostrom for all my plumbing needs.

Review 46 (2024-07-22 - Rating: 5)
Hunter did a very good job at assessing our issues and presenting a worst case scenario up front before any work was agreed to. One thing I appreciated the most is that the final charge was approximately $300 less than original quote since it was decided refrigerant was not needed at his time. We appreciated his honesty, presenting all possible options/repairs/service that may be required up front and his willingness to test after each step to see if anything additional would be required. He was very helpful to us in making this he best decisions given our system is well past its normal life cycle.

Review 47 (2024-10-31 - Rating: 5)
Darin S and “Level Headed” Mike provided superior service. They arrived on time. They work smoothly and efficiently. We even had opportunities to get to know each other. Darin carefully and clearly taught me about my new HVAC system. Go with Ostrom!

Review 48 (2024-10-15 - Rating: 5)
Aaron did a fantastic job with replacing the gas line to my fireplace. He was very knowledgeable and friendly. This is my 2nd time using Ostrom and that service also awesome. I highly recommend Ostrom!!

Review 49 (2024-07-18 - Rating: 5)
Chris, Will and Jimmy did a great job installing our new AC system. They were polite, professional and worked hard to make a difficult install a success. We are thrilled with our new system. Everyone at Ostrom has been great to work with and helpful. I highly recommend them!

Review 50 (2024-11-07 - Rating: 5)
I was very pleased with the professional work. The estimate was correct the staff were pleasant and provided me with information of who and when they would arrive. I will definitely use this company again.

Review 51 (2024-10-07 - Rating: 5)
I have to give 5 stars! I called Ostrum because my water heater stopped working. Kyle came out the same day and let me know what my options were as far as repair or replacement. I made an appointment for the replacement and he came the next day. He explained everything to me, answered any questions I had, installed the new water heater and removed the old one. He was very courteous and professional. This is my second time using them and I would definitely refer Ostrum to anyone needing their services.

Review 52 (2024-08-21 - Rating: 5)
Ostrom Electric, Plumbing, and HVAC are wonderful!!! Scott and Andy were prompt, courteous, and professional, and Cody kept us informed as to exactly when they would arrive. Excellent communication!!! The technicians quickly assessed my situation, provided me with an estimate, and proceeded to complete the job the same day. I highly recommend Ostrom for all your plumbing, electrical, and HVAC needs!!!

Review 53 (2024-12-06 - Rating: 5)
I was very impressed with how quickly the replacement toilet was completed. In two hours, Tyson installed a shutoff valve, removed the old toilet and installed the new one. Fantastic work, thanks Ostrom!

Review 54 (2023-04-20 - Rating: 5)
Our hot water went out suddenly without warning and we had a previous contractor fall through with the repair. So I reached out to Ostrom for what we originally figured was a water heater issue. We had a couple of technicians come out and they were quickly able to spot the issue and provide a solution. They were even able to send two technicians in one day after we realized it wasnt a water heater issue. The following day we had the repairs done, it looks great and they made the process simple and educational. I will forever be grateful for the fantastic service we received!

Review 55 (2024-03-26 - Rating: 5)
After a dishonest contractor overcharged me for subpar work, Jesse and Tyson fixed everything and explained everything they were doing. They were efficient and personable while working. I will request them in the future and recommend them to others.

Review 56 (2024-12-16 - Rating: 5)
Layne was awesome. Professional, personable, and prompt. Wonderful service! I’ve been a customer of Ostrom for a very long time, and today did not disappoint!! Thank you!!

Review 57 (2024-11-08 - Rating: 5)
Super service, Ele- Jason, Kenneth & Richard. Can’t say enough regarding their quality of work. Love the text stating the tech was on his way prior to the appt. Top notch company.. . . will certainly get our referral. We’ve already told multiple folks what a great job they did.

Review 58 (2024-08-13 - Rating: 5)
Christian did a thorough inspection, explained and documented everything he found, performed the work I requested, and I was charged a fair price.Had some plumbing work done by Cameron and am pleased with the outcome. Arrived on time and got everything squared away with no surprises.Another good visit from Ostrom. James did a good job repairing our toilet and explaining what was happening. Thanks James!

Review 59 (2024-10-04 - Rating: 5)
Saturday morning, we woke up to a home with no water. We immediately called Ostrom and asked for help. Two plumbers, Hunter and Ryan, arrived around 4:00PM and began to troubleshoot our unique and complex problem. They called-in an electrician, Chase, to assist. The three of them worked tirelessly until after 7:30PM and were able to temporarily restore our water. Chase promised us Dan, a master electrician, would come Monday morning to complete the job. Dan arrived mid-morning; thoroughly inspected the jobsite, the work performed and developed a plan to finish the project. Two more electricians, Robert and Jeffrey, arrived to implement Dan’s plan. They went above and beyond, working into the night, to complete the job. These six guys worked skillfully and efficiently to deliver professional results and did so through a total team effort. BIG WIN for TEAM OSTROM!

Review 60 (2024-11-26 - Rating: 5)
As usual, Nathan did a wonderful job. He is a great professional, who takes the time to explain things when asked we appreciate him very much.

Review 61 (2024-07-17 - Rating: 5)
Ostrom serviced my A/C unit and I couldnt be happier with their efforts. Toby T was professional and knowledgeable. He did a thorough review, identified the issues and explained the metrics that justified his recommendations. He answered any questions I had and efficiently completed the work. I also received regular status updates by text. Great job guys!

Review 62 (2024-12-15 - Rating: 5)
Daniel M. was knowledgeable, quickly diagnosed our issue, and completed the work the same day. Daniel has serviced our plumbing needs before and his familiarity with our home assisted in rapid resolution of our issue. We will definitely use again.

Review 63 (2023-07-11 - Rating: 5)
I cant speak highly enough about the quality of service that I experienced from Ostrom. Ill begin with our consult with Greg, he was thorough, kind and explained all of the advanced tools and metrics they use to make the best recommendations for equipment. The scheduling was easy & quick. The office staff highly communicative. Ostrom ordered the equipment & got us on the schedule within 2 days.Then, was the installation- prior to arrival I received a text with an update of our technicians name & arrival time. Chris W not only arrived on time, but a little early. He presented the plan for the day & kept me in the loop with each step in the process. I can not say enough about Chris W, Darin S & Will- they were professional, thoughful, detail-oriented and kind. They went over and beyond with everything that they did. Darin took time to walk me through the location of the new surge protector and provide guidance on keeping our new unit working top-notch. He also walked me through where the filters are located on our new unit. We had a new high efficiency system installed, which required a new vent to be placed- they were so careful to get everything to meet my expectations. I can tell you my expectations were exceeded on every level. Im so grateful for the top-notch service that I received today- thank you Chris, Darin & Matt!!

Review 64 (2024-01-05 - Rating: 5)
Toby is nice, professional, knowledgeable and effiency. He took pictures of what he need to fix, called and asked me about the bill and let me know the duration of the project. I cant complain anything about his wonderful job.I called for no heat and Ostrom sent Toby to my business within 1 hour and recovered the heat in just 2 hours. Ostrom deserved 5 stars and Toby deserved a pay raise.

Review 65 (2025-01-04 - Rating: 5)
I had an emergency electrical problem. Scott and his apprentice, William, showed up promptly and worked for 6 hours to fix a problem that could have been a fire hazard. Thank you, gentlemen!

Review 66 (2024-08-15 - Rating: 5)
Professional, immediately diagnosed issue and gave me a clear outline of the work. Didnt just fix the issue (a cracked drain pipe), but improved the original structure with a better pipe layout. Discussed financial options and gave me the one that worked best for my situation. Will definitely recommend and use again.

Review 67 (2023-02-24 - Rating: 5)
Kyle came out to install our alkaline water machine and he did a beautiful job. We have never had such a clean and efficient installation of this system. We are delighted with their work and our phone rep Alex did a great job scheduling and communicating all of the appointment details. Thank you!!

Review 68 (2024-06-06 - Rating: 5)
We had our HVAC upgraded by Ostrom. Kenneth D. had our old unit replaced in a few hours. Everything was performed timely with no problems!

Review 69 (2025-01-01 - Rating: 5)
Amazingly fast same day service. The service profession, Daniel, was extremely professional, friendly and informative. Couldn’t recommend enough.

Review 70 (2024-07-03 - Rating: 5)
The appointment was set up the day before. The technician notified me 30 minutes prior to his arrival. The technician was knowledgeable, friendly and was reassuring to talk to. Of course the Norris I heard that prompted this visit was not evident when he came. He stated he will come back if this problem Again., At no charge. The charge today was reduced, essentially in half when I signed up for the annual inspections one in the fall and one in the spring. This includes evaluation of my plumbing, electrical heating and cooling. When necessary. At $19 a month it is well worth a piece of mind to have a good company watching over my systems. I have gas heat, which I’d love and for pure safety reasons these annual inspections are a must.

Review 71 (2024-02-06 - Rating: 5)
I called on a Monday because our 26 year old water heater developed a leak. The dispatcher said the earliest they could get out was Wednesday, but Tuesday morning I got a call that a technician would be out a day earlier. The technicians showed up and quoted me the upfront price right there and went to get the new heater. They were out of stock so their rep drove the new heater in from Blacksburg. They arrived at 1100 and by 1430 they were finished up. Everything went great.

Review 72 (2024-07-17 - Rating: 5)
We called Ostrom looking for a plumber. Aaron was very professional upon arrival and continued his professionalism during his time spent at my residence. He completed his assigned task within a reasonable time. He also gave knowledge about another plumbing issues outside of what I originally called Ostrom for. I would highly recommend Aaron and Ostrom for any and all plumbing needs.

Review 73 (2024-10-21 - Rating: 5)
Had an excellent experience. I have purchased a contract for electrical, plumbing and HVAC through Ostrom and am well satisfied. Knowledgable, competent and pleasant men and women have provided service since April 2024. Highly recommend this program.

Review 74 (2024-09-10 - Rating: 5)
Good communication, thorough, and hard working. Chase and Andi spent 9 hours overcoming obstacles on what was initially estimated to be a 4 hour EV charger installation project, but successfully finished it by the end of the day.

Review 75 (2024-08-01 - Rating: 5)
Chase C and Andy did a great job moving my electric panel from a very bad/precarious place down to a much more accessible place. Corrected a fire hazard in the process. They were very prompt and efficient. Completed the work in less time than originally estimated which was excellent since it was very hot and we appreciated getting the A/C back on ASAP. I strongly recommend them.

Review 76 (2024-06-06 - Rating: 5)
Every single person we’ve worked with from Ostrom has been amazing! Plumber Kyle, Alex on the phone, Dan the Electrician and all their apprentices have been WONDERFUL! Great with our pets, so friendly, down to earth and they clarify each charge. Happy to spend the money on the needed work and have it done right the FIRST time! 10/10 Will use them again!

Review 77 (2024-08-15 - Rating: 5)
Toby did a great job on our AC unit today. Came out and diagnosed the problem in about 10 minutes, picked up the replacement motor and had it installed within the hour. Highly recommend.

Review 78 (2024-09-06 - Rating: 5)
Josh fixed both of our bathrooms quickly and efficiently all while keeping things tidy! He knows his stuff and did a great job. We appreciate it!

Review 79 (2023-06-17 - Rating: 5)
Both Daniel and Richard did very well on the installation of our new tankless water heater. Very thankful how quickly they could get our new water heater in so we didnt have to wait too long without hot water. Very thankful to have the Ostrom family have my familys back!

Review 80 (2024-12-04 - Rating: 5)
Daniel did an excellent job on installing water filters and servicing the hot water heater. He was knowledgeable and completed the work efficiently.

Review 81 (2024-08-27 - Rating: 5)
I had emergency service today on my air conditioning unit. The technician Hunter Y repaired our issue quickly and in a professional manner. Hunter Y is knowledgeable, friendly and professional. I cannot recommend him enough.

Review 82 (2024-08-03 - Rating: 5)
Ostrom serviced my A/C unit and I couldnt be happier with their efforts. Toby was friendly, polite and knowledgeable. He diagnosed the problem and set out to make the repairs.Work was completed and double checked to make sure everything was working properly before leaving. Would want him for any future work. Highly recommend Ostrom.

Review 83 (2024-09-20 - Rating: 5)
Great service! They came out the same day I called and installed an on demand water heater for the house. Excellent customer service. My tech, Hunter was fantastic! Thanks!

Review 84 (2024-12-27 - Rating: 5)
Excellent response from Ostrom to problem with new water heater. Very prompt and friendly service for three different service calls.

Review 85 (2023-12-10 - Rating: 5)
Clear, fast, professional! I’m not sure about pricing but… I needed it fast and they performed exceptionally!Overall very happy.

Review 86 (2024-09-24 - Rating: 5)
Richard and Tyson were great to work with. They got the job done!I would also thank Wes who ran the excavator for doing very careful excavation near the house in very tight quarters.

Review 87 (2024-12-16 - Rating: 5)
He fixed our outlet problem. Then he graciously answered several electrical question and set up an appointment to deal with an upcoming project that I had in my plans. All good.

Review 88 (2025-01-01 - Rating: 5)
They were very nice, very helpful and answered all my questions so professional and they look like they really enjoy what they do, it makes a difference.

Review 89 (2024-03-17 - Rating: 5)
Richard H, was well spoken well educated in his industry clean and neat very informative my Wife and I were very impressed! In no time a quote and installation all in one day. Water softener and filter installed and old removed. Ostrom is the way to go thanks.

Review 90 (2024-12-24 - Rating: 5)
Kyle was fantastic. Explained everything throughly and cleaned up after himself highly recommend Kyle to everyone.

Review 91 (2024-07-25 - Rating: 5)
Chris was very professional and did great in installation of new AC and Heating unit. He explained how to work thermostat to our satisfaction. All clean up was done properly. We are very happy with Chris’s work. Ty

Review 92 (2024-06-21 - Rating: 5)
Dan was awesome!!He was here within a hour and half from requesting an apt. on a Friday (and this being the first day of a 3 day heat advisory). He was able to assess the problem and fix our AC within 30min. and got me signed up for their membership package which handles AC/heating/electric/plumbing...I have very recently lost my husband (who handled all these issues we have in the house) and knowing that I have the security to call someone reliable means the world to me and my 3 teenagers. Thank you, this meant more then you know.

Review 93 (2024-11-30 - Rating: 5)
Excellent job,professional staff,Everything went smooth and in time,Jason was above &beyond. Thank you!

Review 94 (2023-11-21 - Rating: 5)
Jacob and Ryan did an excellent job! Very nice young men and I give them Kudos...His suggestion after I told him I dont like garbage disposals was the idea for me.Thanks!

Review 95 (2024-08-19 - Rating: 5)
Scott did a great job finding the problem with my water heater - turned out to be an electrical problem, not plumbing. After the plumbing guys came out, and said it was an electrical issue, Scott came right out and fixed it, so now I can take a hot shower. Many thx.

Review 96 (2024-07-16 - Rating: 5)
Had an issue with my garbage disposal and saw the amazing reviews prior to scheduling. The availability and response was fantastic and I had the pleasure of having Richard come down and help me out with a completely rusted/corroded disposal. He was polite, professional and friendly. I’ll definitely be using this company for future housing issues

Review 97 (2024-11-17 - Rating: 5)
Scott and his fellow Electritian did a super job installing an exterior light fixture and my new SimpliSafe video doorbell. The new light and video doorbell work great!

Review 98 (2024-08-01 - Rating: 5)
Had a water leak from the main line into house. They showed within a few hours of calling and fixed within 30 minutes. Little pricey but I get you paying for response time quick repair. Well worth extra few hundred bucks.

Review 99 (2024-10-11 - Rating: 5)
Hunter the HVAC technician did a great job on the bi-annual maintenance check up. He was very knowledgeable and very thorough making sure the unit was in proper working order.

Review 100 (2024-12-19 - Rating: 5)
1000/10 Jordan and Brandon came out when I was in a GFCI pickle and took care of my issues in less than an hour. They were professional and polite.

Review 101 (2024-03-24 - Rating: 5)
I’ve been a home owner since 1987, but it wasn’t until a major plumbing meltdown in 2019 that I had the good fortune to find Ostrom.Since then, I’ve used them for all my plumbing, electrical, and HVAC needs. This month, they completed an extensive rewiring of our 1929 home.Dan and his crew were wonderful and did an amazing job. Dan could teach a Master Class in collaboration and customer service. Before starting any work, he did a thorough, hands-on review of all our electrical systems, developed three different options for upgrading, patiently answered our many questions, and was respectful of our opinions and choices. We could not have asked for someone better to work with.Everything that we requested was completed on time and on budget, with minimal mess. Every member of the team was very professional, courteous, and respectful of our house and our belongings, and demonstrated the high level of competence and skill that we’ve come to expect from Ostrom employees. We were extremely happy with their work.In writing this review, I struggled to find the words that adequately describe this company and its employees. Words like outstanding, exceptional, extraordinary, and first-rate come to mind, but still fall short in capturing my experiences with this wonderful company over the past five years.I’m grateful to the company owners and their employees for the incredible level of service they consistently provide in taking care of our home. I recommend them very, very highly.

Review 102 (2024-09-26 - Rating: 5)
James did a terrific job! He diagnosed the problem quickly, and proposed solutions promptly. Job complete, and theres a very satisfied and relieved home owner here.

Review 103 (2023-11-21 - Rating: 4)
This was a two visit repair. Simple but realistically needed full toilet system Replaced in first visit . I m happy at final result on Kyle and partners departure. Toilet flushes and isn’t at this time continuing to refill( sign of slow leakage).

Review 104 (2024-06-25 - Rating: 5)
Once again I am very satisfied with Ostrom. Hunter just finished up working on our air conditioning unit. He resolved the issue and kept me informed each step of the way. He was very courteous and professional.

Review 105 (2024-10-07 - Rating: 5)
Chris W. And the other two guys did a great job with the installation of my new HVAC system. They worked very expeditiously and were very thorough with the job and cleanup. 5 Stars. Gary O.

Review 106 (2024-11-18 - Rating: 5)
Kyle was very polite and informative. Our specific issue was corrected within a short period of time. I highly recommend Ostrum.

Review 107 (2024-08-13 - Rating: 5)
Kyle, and the ostrom team, were punctual, knowledgeable, and friendly. I called first thing this morning after we lost water last night and they were able to get water restored just hours later! Cannot thank you all enough!

Review 108 (2024-04-04 - Rating: 5)
Christian was very pleasant when he did his exam of our furnace and heat pump system. He took photos and gave us options which we decided to have the work done . He was prepared to do the work needed that day. He listened to our concerns and went back and tweaked our motor speed to get more air volume from our heater. He also cleaned out a line that had sludge in it to make the air unit work more efficiently. We were pleased with his work and he was very courteous. We are also pleased with the customer service department who condo kept us updated on his arrival time and when the technician couldn’t make it on the original date due to jobs that took longer than expected, the customer service department called us and set another appointment immediately. We had purchased the service plan and are quite happy with Ostrom!

Review 109 (2024-09-25 - Rating: 5)
Electrician Jordan and crew were great and very positive on a challenging job. Ostrom always provides quality work and backs up what they do.

Review 110 (2023-10-06 - Rating: 5)
Team Ostrom is amazing! My 21 year old HAVC unit died on Tuesday, called Ostrom on Wednesday morning and Im currently enjoying my new system! Very friendly professional and knowledgeable employees...took the time to explain the entire process. I have used Ostrom for several projects in our home and I highly recommend Ostrom for any service needs. They obviously know how to hire the best of the best. Thanks gentlemen for a fantastic job!

Review 111 (2024-12-11 - Rating: 5)
Jordan and Andy were professional, pleasant and did a wonderful job installing my attic fan. They even helped me set up the app on my phone which was really great.

Review 112 (2023-10-23 - Rating: 5)
Jessy was super knowledgeable and did an excellent job. Additionally, he helped me understand some of the challenges we may face as half our project is DIY. He was also so sweet with our dogs. Could not have asked for a better experience!

Review 113 (2024-08-12 - Rating: 5)
Our plumber, Dustin, was great. He didn’t oversell, but he totally delivered on the work we contracted him to do. Would definitely go with Ostrom again.

Review 114 (2024-10-11 - Rating: 5)
We use Ostrom for all our investment properties and our own home. We also recently had a whole home generator installed, and even though there was some slight issues (not with the installation) they were very quick to handle the issue and showed us how much they value their customers! I refer anyone and everyone I can to them all their work is that good!

Review 115 (2024-10-10 - Rating: 5)
Hunter came by Tuesday and did an incredible job of breaking loose a clog in our upstairs shower. He was very professional and did great work on a challenging issue.

Review 116 (2024-05-08 - Rating: 5)
Needed to replace a 27-year old unit. Called Ostrom, and they sent Greg out on the same day. He spent a couple hours thoroughly analyzing our current configuration and compiling a list of options. Greg was very knowledgeable and flexible in answering my questions, and ultimately we came up with a plan.The next day, Darin and a small crew arrived promptly and knocked the job out. They did a fantastic job. Darin was again very knowledgeable and professional in explaining the process, setting expectations, and keeping things on track. When all the work was done, he took the time to walk me through the new installation, answer questions, and then follow up a couple times to make sure.From start to finish, my experience with these folks was nothing short of perfect. Someone answered my web inquiry with a phonecall in less than an hour, got someone to me the same day, and we were able to wrap up an install with a great crew the next day. The county inspector praised the work they did, too.I highly recommend Ostrom.

Review 117 (2024-07-01 - Rating: 5)
My 10 year old sump pump with no battery backup was a constant source of angst every time the forecast was for heavy rain. Not any more! Hunter installed a new one efficiently this morning that has a backup pump and a backup battery. No more sleepless nights listening for the pump to come on, or fearing a power outage. Thank you, Ostrom. Job well done.

Review 118 (2024-08-07 - Rating: 5)
He went up and behind to help with any situation or questions or concerns we had. He was very professional great manner. He did a awesome job.

Review 119 (2024-07-12 - Rating: 5)
Rachel was a great tech. She diagnosed the issue at hand and rectified the situation. I really appreciated her openness to discussing the complexity of our homes system and getting to the bottom of both an electrical and mechanical problem.Well done Rachel - it’s because of you, that I signed up for an annual plan, to keep things in good working order.

Review 120 (2024-10-07 - Rating: 5)
Ostrum, plumbing technicians, replaced a valve for connecting water to the refrigerator. They installed a very nice new valve. I am happy with the service I received.

Review 121 (2023-08-23 - Rating: 5)
Prompt, knowledgeable and professional. Easy to work with both in terms of scheduling, explaining what needs to be done, and then completing the job when they arrive. They replaced our 17 year old HVAC with a brand new one and even finished well ahead of schedule. Highly recommend!!

Review 122 (2024-09-20 - Rating: 5)
Dustin and Collin were very professional. The work done was excellent. Price was very reasonable. I will certainly use them again.

Review 123 (2024-07-26 - Rating: 5)
The tech came in after 4:00 pm checked out where our water leak was coming from, had the parts needed on his truck made the repairs and fixed our problem. The tech was very knowledgeable and friendly.

Review 124 (2024-07-25 - Rating: 5)
Ostrom’s plumber Aaron helped us out this afternoon to prevent what could’ve been a major leak. We recommend Ostrom if you’re looking for an ethical, courteous, and dependable company!!! We will be using Ostrom to help us take care of our new home in the future!!!

Review 125 (2024-08-28 - Rating: 5)
Excellent dedicated service provided to install a tankless hot water heater. The team kept me informed at every point, and worked hard to ensure it was all done correctly.

Review 126 (2024-03-29 - Rating: 5)
Josh and Tyler gave a fair estimate for our two jobs (a toilet repair and an outdoor spigot replacement) and then worked efficiently on the two jobs, taking time to demonstrate the repairs were complete. Josh also gave me good advice on how to prevent the issue with the outdoor spigot in the future. I thought the price was fair, and the service friendly and capable. Definitely recommend!

Review 127 (2024-12-06 - Rating: 5)
Hunter J was prompt, Courteous and professional. He worked overtime to get an extensive plumbing job done in a day.

Review 128 (2024-12-10 - Rating: 5)
Ostrom guys, as usual for this company, were prompt, courteous, professional, and did an excellent job. I always return to Ostrom for plumbing and electrical services on my house.

Review 129 (2024-12-30 - Rating: 5)
Ostrom’s electrician was professional and friendly and performed the job in a timely manner. I would recommend them for electrical work.

Review 130 (2024-04-19 - Rating: 4)
I have called several times for different plumbing problems, and every time I was scheduled quickly. Each technition, plumer was so professional, informative, and very nice. I loved that they quote you for each step they have to take to resolve the issue and let your decide what you want done. They advise you each step of the way also.. I would highly recommend them. I will need other things done in the future and they will be my go to for sure. I even joined their Service Plan and got 15% off today and used one of my gift cards they gave me from another job they did here. That is excellent customer service. Thank you.

Review 131 (2024-08-29 - Rating: 5)
Drain technician Nathan was prompt, professional and knowledgeable on how to prevent our confusingly clogged outdoor drain. He spent time teaching me preventative maintenance for this first-time home buyer with advice I will definitely follow!

Review 132 (2024-07-09 - Rating: 5)
Daniel was excellent in representing the Ostrom company. He came to replace a cracked exterior faucet pipe and ended up upselling me an annual inspection agreement for heating/air and installed an additional exterior faucet, all in one visit. Having a stocked company vehicle was most appreciated.

Review 133 (2024-11-06 - Rating: 5)
Tyson was great! Very thorough and honest. Did a wonderful job! Appreciative for him.

Review 134 (2024-10-30 - Rating: 5)
Nathan was awesome! He was able to service pur systems, great communication throughout the entire process.

Review 135 (2023-01-26 - Rating: 5)
VERY impressed with Jessy! He explained all my options and went through cause and effects of each option (what happens if I did a bigger repair and what happens if not). He outlined the cost of each and then made the repair. He was professional, kind and tidy which was important to me! 10/10!

Review 136 (2024-08-05 - Rating: 5)
Scott and his helper were efficient and courteous. They cleaned up after they were done. The job was done exactly as we wished. We highly recommend his services.

Review 137 (2024-04-20 - Rating: 5)
Nathan was amazing! He was professional and ethical. He was able to find the problem with my HVAC and fix it quickly. He was a breath of fresh air for sure after the experience we had earlier this week when we were told by another company that we needed to replace our whole system. I would absolutely recommend Ostrom and Nathan!! I also had a very good experience with one of the sales representatives, Greg, yesterday. I truly appreciate the ethical nature of this company and their employees!

Review 138 (2024-09-28 - Rating: 5)
Chase C was very professional and promptAnd did a great job in a timely mannerI’m very impressed with him and his crew that helped him todayI would recommend him for any electrical workThank you

Review 139 (2024-04-02 - Rating: 5)
Rachel provided exceptional service⭐! Just as all the Ostrom team members always do 🙂.They are punctual. They provide timely and clear communication every step of the way. They employ highly skilled technicians who are entirely honest about any service you may, or even may not, need. Their reasonably affordable for the comprehensive services they provide for work that they warranty. With the added bonus of all their staff being absolutely wonderful human beings 😊. Trust me, my family knows.After unknowingly purchasing a complete train wreck of a property from some incredibly unskilled and unethical house flippers and their shady realtor relatives? Then experiencing trying to find an honest and affordable repair companies in the Roanoke area. All we can say is 🙌Thank the good Lord🙌 that we found Ostrom. Because we suddenly had major repairs to all major systems. Plumbing, electrical, and HVAC. Some of which could have gotten someone killed. Ostrom were an absolute God☝️send. Who Im just not sure we would have made it through without. They recognized the seriousness of the situation, did the jobs very quickly, and found financing options that worked for our family. Needless to say we will be continuing to use Ostrom for any and all services that they offer for as long as we remain in this area. God bless them😇

Review 140 (2024-06-06 - Rating: 5)
We have called Ostrom for several plumbing, electrical and HVAC jobs and have been very pleased with their work. They are prompt, courteous and up front about the options for the job and pricing. Their technicians are knowledgeable and efficient and respectful of our home. I appreciate the work ethic and honest dealings of this company.

Review 141 (2024-10-01 - Rating: 5)
Jason did phenomenal work and is super friendly and professional! Id recommend him highly to anyone needing electrical work! Thanks for everything, Jason!!!

Review 142 (2024-07-10 - Rating: 5)
I had low water pressure, Ostrom installed a booster pump. The job was done very efficiently. I am completely satisfied with the job done. Hunter was great.

Review 143 (2024-09-19 - Rating: 5)
Extremely fast same day response and really good craftsmanship for a full water heater replacement. Highly recommend in the Roanoke area!!

Review 144 (2024-07-31 - Rating: 5)
Layne was thoughtful and walked me through all of the steps. Ostrom always does a great job, but i am posting this review to specifically praise such an exceptional emploee!

Review 145 (2024-08-28 - Rating: 5)
Richard was great, fixed everything and told me what he was doing so Id know exactly where to continue with my project. Definitely recommend

Review 146 (2023-08-31 - Rating: 5)
Tankless Water Heater Maintenance/ 1 year inspection since installation: Showed up, explained work to be done, was honest, told me the cost up front, providing there are no parts needing replaced. Work was performed correct and price was billed to me as told before the job as no parts needed to be replaced.

Review 147 (2024-04-11 - Rating: 5)
Jordan and Brandon were extremely knowledgeable, friendly, and efficient. They came in gave me an estimate and relocated light switches from a wall I had removed out that day and came back later that week to install 2 outlets in our new kitchen island. Could not have asked for more. That did a great job and had a fast turn around time. Would absolutely recommend to friends and family.

Review 148 (2024-05-28 - Rating: 5)
Jordan and Crew for Ostrom provided above and beyond customer service. My family experienced a natural disaster and they found away to fit me in same day and get me set up. They took a lot of stress out of an incredibly stressful situation. Thank you Jordan for your kindness and compassion and professionalism. Thank you to the kind gentleman who was with you. Thank you Ostrom as a whole. Highly recommend.

Review 149 (2024-02-12 - Rating: 5)
Work was done very professionally and on time. I would highly recommend!Dustin came back for another job and did an excellent job. The guy that was with him was very professional also. I plan to use Ostrom for all my plumbing needs. In fact, I will use the company for another job in the near future.Highly recommend Ostrom!

Review 150 (2024-08-02 - Rating: 5)
I absolutely love Ostrom because of their people like Chris, Will and Xavier because of the hard work and friendliness that they had. Ostrom does excellent work and they show up when they say they will and do what they say. If you need HVAC, electric or plumbing call Ostrom.

Review 151 (2024-05-03 - Rating: 5)
Jordan and his team recently wired power to my detached garage. The work was prompt, efficient and carried out professionally. They were open to my suggestions and ideas and seemed to genuinely care about how their job would have an impact on our home long-term. They were great with my dog too! I couldn’t have asked for a better experience.

Review 152 (2024-08-06 - Rating: 5)
Jordan got the job done! We use Ostrom for electrical, plumbing and HVAC. They do great work at a good price.

Review 153 (2024-02-20 - Rating: 5)
We were able to get a next day appointment. Our electrician , Jason, was extremely efficient and quick. He has a very friendly and confident nature. We will definitely continue receiving services through this company.***********************************Jason returned for other work we needed done with our house. He is an exemplary employee and a skilled professional. He works in a safe manner.His work is done with great attention to detail. We were very pleased with his work.*************************************OSTROM also takes care of plumbing needs. We recently had bathroom work done. Dustin did an excellent job in minimal amount of time. A very clean, polite and friendly young man.

Review 154 (2024-02-17 - Rating: 5)
We are very happy with the repairs. It didn’t take Jacob long to diagnose the problem which had gone on for some time. Hard pill to swallow cost wise, but not a worry any longer. We have found the Ostrom Service technicians to be very professional and quite good at diagnosing the issue. They responded quickly and repairs were done the next day. If they run behind, you receive a call to notify you.

Review 155 (2024-04-19 - Rating: 5)
Ostrom is awesome from the time I called to the time the guy pulled out the driveway. Dustin was very nice and respectful guy. I know I got on his nerves cause I was hammering him with questions but he explained very well and politely. Even helped me do and find stuff that had nothing to do with why he was here. Price was not to bad either. He never tried to push me to do anything or buy anything.thank you Ostrom and most of all thanks to Dustin for being a cool person.

Review 156 (2023-09-11 - Rating: 5)
Our plumber Ryan went above and beyond installing our new shower valve. There were a few hiccups along the way, as most plumbing projects do, but he worked with us and explained as he went and delivered a 5 star result. I hope to work with Ryan again on the next project.

Review 157 (2024-06-13 - Rating: 5)
After being disappointed by a different company, Ostrom listens to my frustrations and had someone out to my house within 30 minutes. Toby explained details that the other company did not explain and made sure I understood everything that I as wrong with my unit. He checked every inch of my system and did not make a quick diagnosis. I am thoroughly impressed and will be a repeat customer from this point forward.

Review 158 (2024-12-06 - Rating: 5)
Great service, got things working and also explained all the way what was happening, thanks Rachel and Ostrom. Definitely recommend Ostrom and Rachel

Review 159 (2024-06-19 - Rating: 5)
I have used this company for three years. Prior to selling our previous home, we needed upgrades and repairs. Then, after purchasing our current home, we once again found ourselves needing upgrades and repairs. The greatest thing about Ostrum is, they provide repairs and installations with IMPECCABLE quality, from knowledgeable service individuals. When you call Ostrum to schedule an appointment, you will receive a very courteous service representative, who works with your schedule. There is only ONE company you should call. DO NOT settle for second best. Please, do yourself a favor: CALL OSTRUM!

Review 160 (2024-09-04 - Rating: 5)
Made appointment on 8/30/2024 which was the Friday before Labor Day, for a plumber and HVAC to come on Tuesday, 9/3/2024. They both showed up on time, assessed the work needed, gave me an estimate, and was able to immediately start the work. Very professional and courteous. Answered all of my questions quickly. I would highly recommend this company.

Review 161 (2024-12-03 - Rating: 5)
Rachel was very prompt and knew exactly what was wrong with our gas logs. The part was replaced. I would highly recommend them.

Review 162 (2024-03-15 - Rating: 5)
Richard did an amazing job! He was punctual and very professional and friendly. He evaluated the issue on a consult appointment and then was able to replace our water softener system same day. I would highly recommend Richard and Ostrom!

Review 163 (2024-09-13 - Rating: 5)
Hunter and Ryan did a great job of replacing water faucets in my basement. They always above and beyond, making the job look neat and finished.

Review 164 (2023-04-12 - Rating: 5)
They were very professional and efficient. They came in and did a great job getting everything installed. I had a few questions and they answered them with knowledge and a love for what they were installing. A true pleasure to work with.

Review 165 (2024-01-20 - Rating: 5)
I came home Friday with half of the outlets in my house not working. Not only that, I’ve had a plethora of other issues with my house, and a friend recommended Ostrom to me.Their phone answering service was communicative, and there were texts to let me know when he was on the way. When the technician arrived, he was friendly and not intrusive, asked me what I needed done.I told him- Main issue, fixing broken outlets; 2., installing a new outlet in my bathroom, 3., installing a new ceiling light in basement, 4., switching out my old thermostat for a new one, and 5. fixing a very dim dining room light. He did all of this in under two hours, was prompt and again, unintrusive, which I appreciate it as I was doing some work from home. Highly recommend!

Review 166 (2024-10-28 - Rating: 5)
Great service and quick to get out to our houses. Jordan C and his colleague were very kind.

Review 167 (2024-08-12 - Rating: 5)
Our AC thermostat went out yesterday and Ostrom came out today. They were very professional and explained everything. You cant go wrong with them.

Review 168 (2024-12-24 - Rating: 5)
Laney did an incredible job trying to locate the source of the water leak in my house. Very polite and very helpful.

Review 169 (2024-05-16 - Rating: 5)
Noah and Robert did an outstanding job on my panel upgrade. They are kind, punctual, hard working and do what they say they are going to do. Before the job got started I was also impressed by Alex at the office. I would highly recommend Ostrom.

Review 170 (2024-07-29 - Rating: 5)
Ostrom was thorough & professional. Working with their team was an excellent experience and I would definitely recommend them.

Review 171 (2024-09-25 - Rating: 5)
The Ostrom tech gave us an estimate we couldn’t refuse, and did the work while they were there in a little over an hour. I highly recommend them.

Review 172 (2024-04-08 - Rating: 5)
Ostrom are great because they hire great people who take pride in what they do. When our toilet stopped giving us the perfect flush, I called Ostrom. Devon was able to get me scheduled right away, then Richard showed up, explained all of our options, and replaced our sad old toilet. Thanks to Richard and Ostrom, we have a perfect flush again.

Review 173 (2024-11-26 - Rating: 5)
Nathan did a great job. Courteous, experienced, efficient, and friendly… What more could you ask for?

Review 174 (2024-07-23 - Rating: 5)
Great service! Getting a next day appointment was easy! Service technician arrived on time. My A/C was back up and running in no time!

Review 175 (2024-03-19 - Rating: 5)
I called yesterday regarding an issue with my water leaking. The woman(I wrote her name down, but cant find the paper I wrote it on), was very professional and helpful. She was able to schedule an appointment this morning! What service! Kyle and the young man working with him,(my husband didnt get his name) were very professional and helpful. They diagnosed our problem right away and fixed it. I highly recommend them and will definitely use them again. Thanks for such wonderful service!

Review 176 (2024-06-12 - Rating: 5)
We have Ostroms monthly service plan and noticed a wet spot developing on our ceiling. Ostrom was able to send out an HVAC technician, Nathan M out the very same day we called which allowed us to get the leak fixed quickly before the spot became larger and ruined the ceiling. Nathan M was a joy to work with and explained the problem, fixed the leak, removed the wet insulation and cleaned up after himself. He also showed me the 2 spots where I should change air filters and let us know how to purchase air filters through Ostrom. Nathan M gave us 5 stars of service and was great, I would trust Ostrom to work on our HVAC again in the future

Review 177 (2024-01-19 - Rating: 5)
Toby was friendly, polite and knowledgeable. He diagnosed the problem and set out to make the repairs. He gave me an estimated time for him to go get parts and was back in that time frame. Work was completed and double checked to make sure everything was working properly before leaving. Highly recommend Ostrom. Although they may be more expensive than other companies, we have had excellent experiences with them.

Review 178 (2024-09-18 - Rating: 5)
Cameron and Ryan did a fine job replacing a well pressure tank and a hot water heater. Very personable.

Review 179 (2023-04-01 - Rating: 5)
Josh and the crew did great work installing our new furnace and AC unit. Everything looks very well done and professional. 10/10 experience!

Review 180 (2023-12-12 - Rating: 5)
Jarrod was professional, knowledgeable, and the job looks great! Installed propane heater, tank, and microwave.

Review 181 (2024-02-08 - Rating: 5)
Great communication from Ostrom before and the day of the scheduled appointment. Josh arrived on site and assessed the situation with the top level of expertise that one would hope to experience in any plumbing situation. He provided an accurate quote and resolved our plumbing issue the same day while also providing us self maintenance practices that we should be adhering. Great experience. Would highly recommend to anyone. Thank you Josh.

Review 182 (2024-06-27 - Rating: 5)
Darin and Michael did an amazing job installing an entirely new HVAC system for us. They were timely, professional, friendly, and thorough. Highly recommend!

Review 183 (2024-04-09 - Rating: 5)
Jason took care of my electrical issue with professionalism & explained everything he did in terms that I would understand. He replaced items that were needed & showed me everything I needed to know. He was thorough in his evaluation of my electrical issues & was able to book the work needed to be done that was accommodating to me as well as giving me an estimate of the work to be done. He is very polite, well-mannered, courteous & is very neat in his appearance and in the work that was done. He is definitely an asset to your company & I would recommend him for your electrical needs

Review 184 (2024-01-11 - Rating: 5)
I was very pleased with Ostrom. They were able to fit in an estimate appointment same day I called. And then began the work immediately following the estimate. Jacob was pleasant & seemed knowledgeable - answering my questions & helping me feel confident in his ability to accomplish the task. Even though it should have been relatively simple= water heater replacement, we knew one pipe was leaking and previous installation was backwards. None of that was major, but as often happens in old houses, the job took longer than anticipated. However, I am INCREDIBLY grateful that Jacob did not give up and leave me hanging. He completed the job - new tank & pipes look great AND we have hot water again! This is especially a blessing as I am elderly and living on SS disability and appreciate the kindness & efficient details of a job well done. Thank you Jacob.

Review 185 (2024-09-17 - Rating: 5)
As always excellent work. Yall got a great bunch of workers . They even wipe there feet comn in and out. We deal with none but yall. Thank yall for being around .

Review 186 (2024-06-19 - Rating: 5)
Richard was very professional and completed the job in a timely manner. He didn’t leave a mess and he answered all of our questions. Bonus points for loving on our cats.

Review 187 (2024-04-15 - Rating: 5)
He was super! Hard working, explained everything and an asset to your company. Thank you. There was another worker with him.Adam. He also was a hard worker and competent. The two of them worked very hard to repair and get the problems back in working order. Again, Thank You.

Review 188 (2024-08-19 - Rating: 5)
Good friendly service, quick turnaround, left it better than it was when we bought the house. A little on the expensive side but was easy to pay and the work is guaranteed.

Review 189 (2024-07-30 - Rating: 5)
As always the work was well done. Aaron was polite, answered all my questions. Then went over everything he did so I knew exactly what was done.

Review 190 (2024-10-21 - Rating: 5)
Quick and easy replacement of a gas water heater. Only thing that would improve the experience is if it was free. Good job

Review 191 (2024-10-17 - Rating: 5)
Very professional and does good work. Highly recommend. His partner was great too!

Review 192 (2024-10-22 - Rating: 5)
Nathan did an excellent job. He was knowledgeable and worked quickly to get my air back on.

Review 193 (2024-08-10 - Rating: 5)
Aaron B did a great job repairing my plumbing issue. He was friendly and very efficient.

Review 194 (2024-01-29 - Rating: 5)
This is the second job we’ve had Ostrom do in the last few months. This time they installed a new heating/cooling unit. They had the best price for the quotes I got and we knew the service and install would be excellent. We were not disappointed from start to finish. Prompt responses, clear communication, timely scheduling and just really nice technicians doing the work - friendly, professional and competent. Would strong recommend them. They even follow up with a call to check in on service and satisfaction with the product 👏🏻

Review 195 (2024-07-24 - Rating: 5)
Nathan did an amazing job and helped diagnose our problem and got us up and running as quickly as he could. Nice job! Thank you!

Review 196 (2024-11-26 - Rating: 5)
Excellent work. Toby explained everything he was doing. Replaced and repaired needed parts. I had called someone else 2 days ago, who barely touched it. I had asked why water was leaking all over floor from AC unit, and he said:I dont know. Toby was very thorough and found problem. Fixed it in one afternoon. He came really quickly. I have an older pet and needed this on an emergent basis, because I was leaving her here when I left for a day and a half. Im sooooo happy.Called on them again - awesome job!!! Will continue to use their services.Scott did excellent work today. Electric.Greg did a great job. HVAC inspection.Ryan and Hunter came to replace back up battery on sump pump. Excellent work. They explained everything to me. As usual - awesome work. I have had great experiences with this company.Chris W Complete HVAC Replacement. Excellent work. Explained everything. Kept everything neat.Jordan did good job. Installed GFCI in basement by washing machine. So now up to codeNovember 26, 2024: Tyson came out this morning to fix a leak under the bathroom sink (drain.) He fixed it quickly and did an excellent job.