Root Masters Sewer, Drain and Plumbing

Photo of Root Masters Sewer, Drain and Plumbing

Located in Redford, Michigan

Address: 25509 W, 25509 Five Mile Rd, Redford Township, MI 48239

Phone: +1 313-286-3177

Rating: 4.6

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Comments

  • Review 1 (2024-11-27 - Rating: 5)

    Root Masters came out to clear a drain backup and did a great job. The repairman, Josh, was extremely helpful, explained anything I had a question about, and addressed the problem. Very reasonable pricing. Would highly recommend.

  • Review 2 (2023-08-30 - Rating: 5)

    WOW! I have nothing but great things to say about Root Masters! Honestly, no one wants to have to call on them, but if you need them…they are there. Frank, Francis, and Brendan are simply the nicest, most empathetic and hospitable people in the business. We needed our sewer line repaired/replaced, which is pretty common on Berkley. I’ve witnessed many jobs throughout Berkley over the years. Not only did they do a thorough and complete job, but they also left my yard “almost” unscathed! Even threw down grass seed…that is pure care for their customers. Highly recommended Root Masters!

  • Review 3 (2024-09-12 - Rating: 5)

    I agree with a previous reviewer who said Root Masters is simply the best in the business. They are hard working, extremely knowledgeable, honest and more than fair. They snaked out my main drain today, and did a fantastic job at a fair price.

  • Review 4 (2020-08-18 - Rating: 5)

    I highly recommend this company they did a fantastic job! Another plumber came in and got the snake stuck in the pipe and the only option was to have it dug out. These guys pull the permit, and next morning we’re out to do the work and finish within five hours. City inspector came back out and everything was approved before they covered the new pipe. Very professional and they did an excellent job!!!

  • Review 5 (2024-12-11 - Rating: 5)

    Our management company has been using Root Masters for years. Excellent service and prices.From large sewer digs to small snake jobs they can handle it all.

  • Review 6 (2024-08-27 - Rating: 5)

    Root Masters is the best Both my sister and myself have dealt with them. They arrive timely, are very professional and get the job done. I highly recommend them

  • Review 7 (2024-05-09 - Rating: 5)

    Root masters are absolutely amazing. They were willing to help us when no one else would. They also gave us an amazing price. If you are looking for great service, kind people, and good prices look no further. They are extremely helpful and get the job done right.

  • Review 8 (2024-05-03 - Rating: 5)

    Root Masters is simply the best in the business. They are hard working, extremely knowledgeable, honest and more than fair. They go above and beyond to help people. Even though there were some unexpected issues, the price they quoted is the price I paid. They are also on time. I was told they’d be here between 8:00-9:00 AM and sure enough they showed up at 8:25 ready to work. Their equipment is also modern and capable of completing the job. They do their very best to leave the area as neat as possible, even remembering and taking care to preserve my tulips. I was assuming that they would be torn out and lost and I wasn’t worried about them but amazingly these guys did their best to save them (even though I never mentioned anything about them).There are many plumbing companies out there who severely overcharge for sewer replacements. Do yourself a favor and, even if you get a quote from another company or have another company recommended to you, call Root Masters for a second opinion/quote. Excellent, experienced, friendly work at a fair price is what you’ll get with Root Masters. They are also recommended by the City of Livonia. In addition to sewer line replacement and repairs, they also do smaller inside jobs such as unclogging sink and bathtub drains.Thank you, Frank!

  • Review 9 (2024-04-16 - Rating: 5)

    Root Masters has been my go to for over a decade; they run a good, HONEST family business. Jacob came out to assess my basement water issue. He reviewed all the things I had done and felt that my water problem was because I was not directing water away from my home. Big commercial companies have always tried to sell me something I dont need. These guys arent like that. A very respectable way to run a business.Thanks a million for being a company that is a cut above the rest.

  • Review 10 (2024-03-09 - Rating: 5)

    Brenden replaced our kitchen and bathroom sink pipes today. I called an hour before my appointment time and they were able to get me in! Brenden was friendly, educated, efficient and trustworthy. They were quick and did NOT charge an arm and a leg! I’m very happy with the results! Definitely recommend!

  • Review 11 (2024-01-12 - Rating: 5)

    My landlord had a plumber from here come to my rental home. I highly recommend this company. The plumber was very knowledgeable and courteous. He worked his tail off to unclog the main drain and was successful. I am so thankful to be able to use water again. He also noted there is an underlying condition causing this clog and how to go about fixing it. I also thought it was awesome that he had covers on the wheels of the snake machine. And absolutely my favorite part, he washed the yucky stuff back down the drain. Also reasonable prices. Highly recommend.

  • Review 12 (2023-04-23 - Rating: 5)

    Absolutely LOVE these guys! They did a fantastic job and a very reasonable price. Had more than 15 quote for repairing our sewer line and Root Masters was a very competitive price and did a great job. They were here by 8am and a short 3.5 hours later they were finished. Frank and the crew were professional fast and did an excellent job being careful with the dig. I would highly recommend them. These guys know what they are doing!

  • Review 13 (2023-09-01 - Rating: 5)

    FIVE STARS!!! Was told by another company that I needed an excavation because the root blockage was really bad that they couldnt go thru it. Contacted Root Masters and they were there within 2 hours, not only were they able to clear the pipes, but saved me thousands of dollars! And were not pushy at all about extra services I didnt need, thats the kind of company that is reputable and earns respect. Office staff is very friendly and the guy who did the job, Brendan, was very knowledgeable despite looking young, good job buddy. I will be using them again in the future and will definitely recommend to friends and family. Whoever the owner is: you are blessed with the team you have!!! I am one happy customer, so happy that I think I told one of the office staff I loved her LOLOL (sorry about that, I was just very happy!!! LOL) thank you, thank you, thank you!!!

  • Review 14 (2025-01-03 - Rating: 5)

    Posting for my neighbor: Rootmasters showed up, were professional, left no mess and cleared my drain. They unclogged the drain, resolved the issue and did a great job for a reasonable price. Highly recommend.

  • Review 15 (2023-07-05 - Rating: 5)

    Brendan from Root Masters just completed a rather tricky job on my 100-year old house.He did an AMAZING job of cleaning out decades upon decades of mature, (long gone tree) roots that had blocked my line.I can’t say enough about how knowledgeable, trustworthy and professionally this young man handled this situation! I will never use any other company, should anything ever happen like this again.I highly recommend this honest, very competent company. Great job! Thank you!

  • Review 16 (2024-02-10 - Rating: 5)

    Rootmasters is working at my home as Im writing this review. We have an 1800s home with a broken pipe in a tight crawlspace under the kitchen. Jobs like this bring out the unexpected. Every step of the way RootMasters said we got this.Ive been following every step. This is hardOn your belly Work but also mastercraft - rerouting/reconfiguring drain lines. Ive hired them before and I will hire them again. Experience, skill, commonsense and a willingness to work in spaces where most wouldnt. And at a fair price Im happy to pay.

  • Review 17 (2024-03-29 - Rating: 5)

    I called and got a same day appointment for a second opinion on our sewer line. They called before heading the way over and they saved us $2725. They gave us a magnet and it’ll stay on our fridge because they’ll be our first call if any addition issues arise!

  • Review 18 (2022-03-31 - Rating: 5)

    We are incredibly pleased with Rootmasters! The woman I spoke with on the phone was helpful, professional and kind. They were scheduled to come out the next day for water coming up through our floor drains in the basement. They arrived in the early portion of the time window I was given. The techs were friendly and very knowledgeable, so easy to talk with and they gladly explained things in a way that I understood (as I am no plumber). They knew instantly where to go and how to fix the problem. They fixed the issue quickly (but not rushed) and gave us the info needed as to how to prevent the problem from reoccurring.Price was significantly lower than another estimate we had been given. I will not hesitate to call them again and refer them!

  • Review 19 (2024-11-12 - Rating: 5)

    Recently had a job done by Root Masters sewer drain and Plumbing. The technician, Josh, was courteous and hard working. We had a particularly stubborn clog in the drain, but Josh kept at it until it was clear. The price was very reasonable. I highly recommend Root Masters.

  • Review 20 (2021-06-18 - Rating: 5)

    June . . . This company saved my foundation. The crew worked, they were a group of high professional workers. I paid in full, even though job not quite finished. This company came back, finished, cleaned up, and made sure what they fixed was exactly what is supposed to be. This company is such customer friendly. Other companies should use Franks work ethics as an example. I can not praise enough. THANK YOU GUYS FOR YOUR AWESOME WORK ethics and customer service. If there were more than 5 stars, I would give them the top. LizJacob and Josh have been to our home couple times to unclog sink first time, then unclog toilet, then my basement drains backed up and they were there right away. They were friendly, professional, knew exactly the issue. I highly recommend this company

  • Review 21 (2021-03-04 - Rating: 5)

    We had water rushing in through the drains in our house. Robert came out on a Saturday and worked diligently to try and fix the issue. After three hours of tireless effort, we came to the unfortunate conclusion that there was a break outside. When the company came out to repair it , Frank (the owner) and the city inspector wanted to probe further to see if this was related to a recent water main break. Long story short...Frank spent his entire day out here watching over the city crew assigned to see if the city was responsible. Once it was verified the city was responsible for repairing the damage, Frank finally left and told me he wouldnt charge me for the companys time spent here that day. In addition, they called the next day to check and see if the city resolved the issue. In my opinion, this was all over and above anything they needed to do. Even the cost of the Saturday call to clean out the drain was very reasonable given the amount of time Robert spent trying to make sure we were taken care of. I cannot say enough about how comforting it was to have someone looking out for us during this time, especially since they didnt even profit from the job because the city took over the repairs. If you are looking for a very trustworthy company with instilled values and work ethic, I would highly recommend calling Frank and his team! Thank you again for your excellent (and rare) customer service!

  • Review 22 (2020-09-17 - Rating: 5)

    I needed to have my main sanitary line repaired. They did this by sleeving the old clay tiles/pipe from the house all the way where it terminates under the street in front of my house. They did a fantastic job with the entire job. They were skilled and friendly. They also took great care to put my yard back together. They deserve more than 5 stars.

  • Review 23 (2021-08-27 - Rating: 5)

    Someone was able to come out right away and take care of the flooding in my basement. My husband said Josh was great and very personable. Was able to fix the problem right away and told us how to prevent it in the future. Also this was the only place that I called that gave me an estimate over the phone. Other companies wanted to charge me just to come out! Very happy with this company and the service.

  • Review 24 (2023-02-01 - Rating: 5)

    I have used RM 3 times now at different properties, 1 of them being at my personal home. This is a competitive field, so its important to find someone qualified.All 3 times, Jake/Jacob has arrived- he is thorough and has multiple types of sewer cleaning machines to get the job done.They also have camera scope equipment with the best features to pin point the problem and give all possible information with locating device, etc.RM is my go-to for sewer cleaning and scoping- great service at a fair price.

  • Review 25 (2019-10-04 - Rating: 5)

    We have had a good experience with this company. They were our second opinion after our plumbing continued to back up. They were honest and reasonable unlike our first opinion. They did exactly what they said they would do and I could tell that Jacob and Josh are very hardworking guys running an honest family operation. We would recommend this company.

  • Review 26 (2021-05-09 - Rating: 5)

    Josh did a great job! Our master bathroom sink and shower have been backing up for a couple years an we kept doing quick fixes with draino until even that wouldnt work. We thought we were in for an expensive fix and expected to hear the worst, but Josh quickly assessed the problem and informed us it was a best case scenario and a quick fix! He even took the time to show us how to maintain and fix the problem in the future! Definitely recommend

  • Review 27 (2020-02-05 - Rating: 5)

    Jacob and Josh did an excellent job. They arrived same day (after hours), took care of my leaky pipes at a reasonable price, and were professional through and through. It’s a family business that provides quality work.Highly recommend.

  • Review 28 (2020-01-23 - Rating: 5)

    I HIGHLY RECOMMEND THIS COMPANY!! I wish I could give them a million stars!!! They are truly the most trustworthy, hardworking company I have ever worked with. They are genuinely concerned about doing a GREAT job and taking care of their customer. My issue was not an easy one. I thank goodness i called them (Frank)!!! After 2 large companies were out numerous times I was given a $7500 quote by Roto Rooter and they were ready to come out and jackhammer my driveway up to find what they guessed was a broken pipe. Frank came out and listed to my story and walked around inside and out asking questions and really listening. He asked if he could try to clean out the line before we did anything drastic. He charged me a VERY FAIR rate and he and his wonderful employees came out and were beyond courteous, upbeat, confident and efficient. This company comes with a heart and a whole lot of experience. He did not charge any fee to come out to learn about my issue. They went right to work and were so concerned with doing the best most efficient and cost effective job for me. They were not interested in selling me anything but a clear and swift fix to my problem. I am beyond grateful to them and hope that if you ever have any issues with your main drain / sewer / need a qualified person to look into your concern you call Frank and team at Root Masters! They saved me literally thousands of dollars and many tears!!!!They are AMAZING!Jennifer WeedmarkNorthville, MI

  • Review 29 (2022-02-06 - Rating: 5)

    Hello All,I highly recommend this company. Jacob, and Brenden are true professionals in conjunction with appearing to be good at what they do. They came over to my home, and unclogged my toilet in the basement by snaking the pipe. The communication was great explaining to me everything that they were doing. They were timely arriving to my home to service the flood in my basement bathroom area, and Frances was timely with the scheduling of the service. Frances contacted me in the morning to ensure I was still available, and sent the guys over to do the work. The significance of the work from this company is that the plumbers once again appear to be good at what they do. Out of four companies that I dealt with concerning my flooding situation in the bathroom basement area they were the only one that effectively communicated, and got the job done in a timely manner. Another company came out prior to “Root Masters Sewer, Drain and Plumbing” on a different day, and the plumber could not even locate the second location in the basement to do the cleaning for the pipes. The individual could not get the nut loose to do the cleaning, could not locate the second location to do the cleaning, and just left. Thank you “Root Masters Sewer, Drain and Plumbing” for your service.

  • Review 30 (2017-08-25 - Rating: 5)

    Ive had 2 fantastic experiences with this company! The first time they came out to my house, they were giving me a 2nd opinion on a $1,000 estimate I recd to fix a bathroom leak. They fixed it for $45!They came out again when I was having trouble with my laundry drain and not only did they fix it, they cleaned up the mess that was already there before they got there and helped me fix my washer!They are extremely efficient, friendly, reasonable and honest! I would recommend them to everyone! Wonderful company operating on great principles like integrity and quality customer service!

  • Review 31 (2023-09-15 - Rating: 5)

    Wonderful experience with this plumbing company. We called them at 8am and they were at my house by 11am. Quality, informed plumbers and very efficient and affordable.

  • Review 32 (2021-03-18 - Rating: 5)

    Absolutely wonderful company! After trying many other companies, most who would just no show/no call, Root Masters were prompt and absolutely amazing. They quickly identified the problem and repaired it within a few days.If you need quality work done from a company that responds, I highly recommend Root Masters!

  • Review 33 (2019-07-29 - Rating: 5)

    Frank came out the same day we called (on a Saturday!) and cleared our plugged up sewer drain. The price was very, very reasonable. Then we had him give us an estimate on putting in PVC pipes in our existing clay pipes. It was a very fair estimate and Frank and his crew came out and did the work. We are very happy with him and Root Masters! The only regret we have is that we didnt know of him and Root Masters sooner because we have had sewer problems for a long time!! Thanks again!

  • Review 34 (2020-12-08 - Rating: 5)

    I’m a Realtor and my client wanted to get a sewer scope done to confirm the pipe was in good shape. Francis at the front desk was great and coordinated it the next day. The guys were working quickly, explained everything and were polite. The access was tricky to find but they kept at it and found it. They will definitely be a go-to point of contact for these!

  • Review 35 (2022-10-18 - Rating: 5)

    I highly recommend Root Masters! I was dealing with reoccurring plumbing issues that other plumbers were unable to figure out. Root Masters was responsive to our calls and took care of the issue. They really care about their customers and go above and beyond to provide the best solutions! Thank you Root Masters!

  • Review 36 (2019-09-28 - Rating: 5)

    Weve had problems with our drain since we moved in over six years ago. Recently, our problems went from bad to worse when our pipes got so bad that we couldnt even brush our teeth without the drain backing up. We called Root Masters after having another company out to snake our drain without success. This other company spent a total of five hours actively trying to snake our drain before telling us that we had a broken pipe and the cost would be $6,500 to fix it. Root Masters (Frank Libby) came out AT NO CHARGE and had our drain completely open within 20 minutes. We did NOT have a broken pipe and Frank saved us thousands of dollars by preventing us from going through with a repair that we did not need. Frank was at our house within an hour of calling him and our family can finally do laundry, flush toilets, and take showers without any problems whatsoever! I would highly recommend his service. As my husband put it, these guys are drain wizards. Thank you Root Masters!

  • Review 37 (2019-09-23 - Rating: 5)

    Summary: I’ve used RootMaster on several jobs this year, from a complete dig up, unclogging toilets, laundry room issues etc.I never had a issue they could not or did not fix or the initial visit.All of encounters with this company have all been above exceptional. The young lady that takes the calls has ALWAYS been professional. She’s a woman who and does her job well. The crew men are extremely knowledgeable of their craft. They are timely, respectful, professional and they do a GREAT job cleaning up behind themselves, it’s like they were never there!I will continue to ONLY use Root Masters for ALL of my plumbing needs.Thank you Root Masters!!!

  • Review 38 (2023-01-13 - Rating: 5)

    Frank Is great and honest. Other companies quoted me 23,000 and up. Root Masters came and did the work for 5,500. Frank is so honest, I don’t know why these other guys are in business.

  • Review 39 (2022-04-12 - Rating: 5)

    Honestly good service. Someone answered when I was calling around. She asked good guestions to make sure I was getting the service I needed. The two men who showed up were on time, professional and answered all my questions to avoid my drain getting clogged in the future. They cleaned up all mess when finished and were even nice my dogs! I will def. Never be using another company again. Im customer for life.

  • Review 40 (2018-08-17 - Rating: 5)

    These guys were amazing! We needed to switch from septic to sewer hook up and they were just great! Francis at the office was more than helpful, Frank and his team the day of did a great job, super friendly, quick and personable. I would recommend without hesitation!

  • Review 41 (2021-09-03 - Rating: 5)

    They were able to squeeze me in same day. They found my problem that wasnt even related to plumbing quickly and didnt charge me for the diagnosis. I had him snake my bathroom sink just because I didnt want him to leave empty handed. Great experience

  • Review 42 (2018-11-17 - Rating: 5)

    I am a new home owner and having my basement drain back up and flood the laundry room this morning was a frustrating experience. I called Root Masters first thing and they were able to get me on the schedule for today. For these guys to come out day of, on a weekend, I wasnt even concerned about paying a premium. Jacob & Josh were fabulous and actually kept me laughing throughout the visit, all the while explaining what they were doing and what was the cause of concern. They cleaned everything up and were a pleasure to work with. By the time they left, my dog was hoping they would stick around to play ball with her. I ran a load of laundry after they left and the problem is fixed! Very HAPPY customer here, thanks a bunch guys!

  • Review 43 (2018-05-17 - Rating: 5)

    We needed the sewer line between the house and the street replaced. Frank gave us a competitive quote and we hired them. They did it all in one day and they did a great job at repairing the damage to the yard. I looked at 3 other companies and from now on, if I need any plumbing done, Ill call them. Highly recommended!

  • Review 44 (2020-04-01 - Rating: 5)

    Phenomenal experience with Josh+Frank. Very honest men, super friendly and most of all kind. They made us feel like family, got the job done in a timely manner. Also bleached the floors after they finished their job!

  • Review 45 (2019-08-09 - Rating: 5)

    My picky daughter recommended Root Masters to me when I mentioned seeing water in the basement after doing laundry. I made an appointment for Monday, 8/12/19 to get ahead of the problem. Noting sewage in the basement I had to call back to see if I could get someone to my home today. Luckily, there was a cancellation so I was able to get the issue addressed today. As another reviewer mentioned Josh took the time out to explain what he was doing as well as tips for preventative maintenance. I appreciate the professionalism from start to finish. Root Masters has my business in the future.

  • Review 46 (2021-06-10 - Rating: 5)

    Josh called before he arrived on time. He wore a mask and shoe covers. He inspected and tested my basement floor drains and found them to be in good shape. He gave me detailed instructions on how to apply RootX to keep my drains flowing freely. He cleaned up thoroughly and was a pleasure to work with.

  • Review 47 (2019-10-16 - Rating: 5)

    I had drain blockage issues and Root Masters came to save the entire day. These days, its hard to find people who actually know their job, craft and industry. RM cleared my line and went above and beyond informing me of the condition of my main line as well as providing solutions. Josh was the plumber who serviced my house. He knows what hes doing, got the job done and didnt try to rip me off or sell a ton of other services that I didnt need. Straight and to the point! Ive dealt with other companies in the recent past, but Im 100% sure found my go-to plumber company.

  • Review 48 (2021-03-01 - Rating: 5)

    Noticed some water coming up my basement drains Sunday night. It was worse Monday morning so I called 9am and they were able to come by to snake my drains around 11-1pm and then called back and were actually able to come by earlier around 10am. So now its 11 and Im all good to go. They were super quick, knowledgable, and professional. So glad I was able to get an appointment so soon before it got any worse!

  • Review 49 (2022-12-05 - Rating: 5)

    Omg...Im a new homeowner and wasnt sure who to call. Brenden came out, did his thing, and got my sink line together. Even gave me some pointers and let me know my basement is already equipped for a second bathroom! Oh...these will be my go to guys. GREAT PRICE!🥰

  • Review 50 (2021-08-14 - Rating: 5)

    Josh did a great job! He brought in the correct equipment to quickly diagnose the issue and resolved our basement back up/ flooding issue. Josh communicated the issue to us as well as preventative tips. We are greatly relieved to have this issue quickly resolved.

  • Review 51 (2020-11-28 - Rating: 5)

    It was a bit difficult getting them scheduled (they are a very busy small business) but once they got out to me they did a wonderful job: very friendly, cared, and went above and beyond. Best case scenario, I wont have to make another call any time soon, but if another issue comes up in this old house I know Ill be giving them another ring!

  • Review 52 (2020-10-02 - Rating: 5)

    I had a sewer back up in my basement. I called Root Masters based off of reviews and Josh was at my door within a few hours. He was courteous and got the job done quick. He cleaned up the mess and I informed him I will only call Root Masters for all of my plumbing needs.

  • Review 53 (2017-07-01 - Rating: 5)

    This company is extremely professional and effecient! They saved me probably thousands of dollars after another plumbing company wanted to charge double for what Rootmasters was able to do. The employees and owner went above and beyond to be sure that our sewer problem was fixed right! I highly recommend Rootmasters for all sewer, drain and plumbing needs without reservation.

  • Review 54 (2021-06-20 - Rating: 5)

    The plumber was knowledgeable and efficient. He took care of my problem with skill and quickness. Anyone would be more than happy with Root Masters. Also the price was fair.

  • Review 55 (2024-04-02 - Rating: 5)

    Would highly recommend these guys. Very professional and Jacob was quick and friendly. No hidden charges.

  • Review 56 (2024-02-21 - Rating: 5)

    The best experience with a plumber ever. From the phone call for service to the service from the very knowledgeable Brendan. Excellent!!!

  • Review 57 (2020-06-30 - Rating: 5)

    Root masters were fantastic! They were affordable, helpful, and quick. Replaced our whole sewer in about 8 hours. So grateful to them!! Highly recommend!

  • Review 58 (2022-05-05 - Rating: 5)

    Man I gotta tell you God is good, Root Masters are the Best! I was having major flooding in my basement from the recent rain fall from impacted roots in my storm drain and then I had 2 blockages in my main sewer line at the same time. I thought calling Thorton and Grooms would be a smart decision they came out last monday tried to snake the storm drain and couldnt succeed saying theres some sort of blockage they set up a second appointment for a camera tech to check it out, so they couldnt run a camera through the storm drain because of a p-trap so numerous scenarios were being thrown around about the causes of both drain blockages all very expensive. A third appointment was made for them to come back out and do their best to clean out the main drain, they only managed to make a 1 in hole in the blockage and that was it, they ran the camera saw that the blockage couldnt be fully penetrated by snaking and I needed a jetting which would be $1650 smh and on top of that to take care of the storm drain blockage they would need to tear up the floor put in a new pipe and then do a jetting for that which would be $5200 thats to much money, mind you my sewer line is now blocked again smh my storm drain plus sewer line is causing 1-5 inches of flooding in the basement, I kept searching for another option and came across ROOT MASTERS and Im glad I did they came out looked at the situation and went completely above and beyond to clean both drains completely for $400 yes $400, Brendens work ethic is exemplary the amount of roots in booth lines was crazy he used some tricks of the trade to completely solve the problem, from now on I will be using Root Masters for all my plumbing issues I HIGHLEY recommend them.

  • Review 59 (2023-06-15 - Rating: 5)

    Called them this morning about a urinal that hasn’t worked in several months. They were here within half an hour and had the whole thing working after 45 minutes. Others had tried, and failed, to fix this in the past.

  • Review 60 (2022-03-22 - Rating: 5)

    The team from Root Masters were professional from the phone call saying they were running ahead of schedule, to the closure and cleanup at the end. 35 years living in the area and havent found a better team.Thanks!

  • Review 61 (2021-03-02 - Rating: 5)

    They were very good quick and thorough. The price was better than all other plumbers I called in the area and they were available faster. Best service hands down.

  • Review 62 (2024-01-20 - Rating: 5)

    Great service, reliable, prompt, and run by good people. It’s a call you never want to have to make, but when you do, these are the people to call and trust.

  • Review 63 (2024-08-16 - Rating: 5)

    Another stellar service from Root Masters!! Shannon and the crew made sure to squeeze me in. Had a stopped up toilet and they got it taken care of quickly!! So grateful to this company!!!

  • Review 64 (2021-05-25 - Rating: 5)

    The guys did an Excellent job,they showed me everything that had Not been by the people who did the job before them.my drain is so clean now, probably the 1st time in years.would definitely recommend them

  • Review 65 (2024-05-04 - Rating: 5)

    Very professional and super helpful. Hard working skilled tradesmen. Highly recommend.

  • Review 66 (2021-02-21 - Rating: 4)

    Very prompt and professional. They quickly came in and resolveeld the problem. My only minor constructive criticism is that they forgot to put the cover on the floor drain back on. Other than that, they were great.

  • Review 67 (2020-01-28 - Rating: 5)

    I like the fact that this company does not try and rip you off, or tell you that you need services that you don’t. They are punctual, professional and fair. We use them in my family, and will be recommending them to any one else who needs them

  • Review 68 (2021-03-23 - Rating: 5)

    Josh is knowledgeable and professional. He explained problem, fixed it quickly and didnt try to upsell. We call them regularly for drain clean out.

  • Review 69 (2021-07-17 - Rating: 5)

    They called me to let me know that they were on their way, the serviceman was very respectful, courteous, professional and very informative about what he was going to do. He cleaned up after himself and I would defiantly use them again. Thank you, thank you, thank you.

  • Review 70 (2020-09-23 - Rating: 5)

    The most outstanding group of guys around. Very good at explaining the problem, and even better fixing the problem. Give em a call you wont regret it.

  • Review 71 (2021-11-04 - Rating: 5)

    Josh is the man! Fast and professional. This is the only plumbing company Ill ever call. Nothing beats the sound of a free flowing pipe.

  • Review 72 (2020-03-26 - Rating: 5)

    Very professional and helpful staff. Amazing rates and quality work. Would recommend for any plumbing needs. Love them!

  • Review 73 (2017-06-07 - Rating: 5)

    I thought and was told by other companies that I needed to dig up my yard to replace the drain but they were able to get it cleared up for me and it may not be as bad as first reported

  • Review 74 (2021-05-04 - Rating: 5)

    Frank and his crew were very professional. They got the job done quick, and correct. Highly recommend.

  • Review 75 (2022-03-16 - Rating: 5)

    My sewer was backing up, and they sent someone the next day. Frank was polite, quick, and professional. Thanks!

  • Review 76 (2023-08-06 - Rating: 5)

    If you are looking for a plumber you can stop. Root Masters is an outstanding company along with the staff.

  • Review 77 (2021-06-18 - Rating: 5)

    Came out and took care of my issue. Also explained options for long term fix. Great company. Will use again.

  • Review 78 (2019-06-26 - Rating: 5)

    Omg these guys were so awesome. They came out and were so polite got me squared away in no time and cleaned up after themselves so I wouldn’t have to I will never call any other service.

  • Review 79 (2021-01-26 - Rating: 5)

    They where great!! I’ll definitely will be spreading the word about this great company !! Great customer service from beginning to end!!! Very Satisfied

  • Review 80 (2022-05-24 - Rating: 5)

    Reasonable rates and quick service times. Honest and upfront about job, explained everything very well and quickly cleaned the drains.

  • Review 81 (2023-11-20 - Rating: 5)

    These guys are exactly what you’re looking for. They showed up at 8 am and left at 2 pm. Dug my yard out and replaced my entire Main sewer pipe (about 70ft) and leveled out my yard a lot better then I thought. Good guys, good conversation and great work. After they were done with the main pipe my bathroom wouldn’t drain from sitting for a little while, without hesitation they grabbed a snake, went on the roof and cleaned out that pipe as well. Hire these guys. 6 out of 5 stars. This was a big job.

  • Review 82 (2019-12-10 - Rating: 5)

    Excellent Service, Frank jr was Awesome he took the Extra Steps to make sure it was done right. I would Highly recommend them

  • Review 83 (2023-03-23 - Rating: 5)

    Always a good job. This old house is giving me a run for my money & they always come to the rescue.

  • Review 84 (2024-01-26 - Rating: 5)

    Called them over and they gave me a quote and were able to get to me within 2 days. They did a temporary fix and got my plumbing working till they were able to permanently fix. The crew seemed to enjoy working together and were happier than most crews I’ve seen working together.

  • Review 85 (2024-02-16 - Rating: 5)

    Root Masters did an excellent job today! Brendan was prompt and professional, and explained everything well. Drains are all cleaned out, and at a reasonable price. Highly recommended.

  • Review 86 (2018-01-12 - Rating: 5)

    Great service, came out to fix my bathroom sink, it was affordable. Will use them in the future if needed

  • Review 87 (2024-02-17 - Rating: 5)

    The tech that came was knowledgeable and fast. Cut the roots and problem solved.

  • Review 88 (2023-04-06 - Rating: 5)

    This is my go to company for my plumbing issues. They do great work

  • Review 89 (2019-10-11 - Rating: 5)

    Great job. Friendly and courteous. Great price. I recommend Root Master!

  • Review 90 (2021-11-15 - Rating: 5)

    The technicians were so helpful. Will be doing yearly maintenance . Great experience. Thank you!

  • Review 91 (2019-05-04 - Rating: 5)

    Very quick courteous same day service. Sump pump problems taken care of and reasonably priced.

  • Review 92 (2020-04-02 - Rating: 5)

    Great father/son combo n crew w the equipment to get the job done right. Now n how...ThanxDancin Tom

  • Review 93 (2020-05-20 - Rating: 5)

    They always take care of the job in an excellent manner, one of the best plumbers I know.

  • Review 94 (2023-06-19 - Rating: 5)

    We had a large root ball blocking our main drain at the city sewer line. 2 other plumbers tried to clear it and failed. We were told we would have to dig up the street and were given quotes from $20000 to $50000 from the other plumbing companies. Root masters was able to clear it! I am beyond happy and grateful! I highly recommend root masters.

  • Review 95 (2023-12-27 - Rating: 5)

    Excellent service. Didnt judge. Affordable.

  • Review 96 (2021-01-03 - Rating: 5)

    The best , made time for me on sat , quick, friendly and knowledgeable. Tell it what it isRobert was the man

  • Review 97 (2023-06-06 - Rating: 5)

    Very nice fast. On time easy to work with

  • Review 98 (2023-07-15 - Rating: 5)

    They were recommended to us and they did a great job cleaning out the sewer line! They advertised $125.00 on their web site, it is a competitive price and they came the same day I called.I highly recommend them!Recently they come out to service us again promptly! They descaled our sewer line, they even cleaned up after. Five star service!

  • Review 99 (2023-03-15 - Rating: 5)

    Root Master came in and fixed our sewer at the T. They were in and out in like 2 hours. They did a great job. They charged us less than they thought it would be. Thank you Root Master. We give them 5 stars.

  • Review 100 (2023-05-10 - Rating: 5)

    They just fixed a sewer tap for me in my backyard and did a great job at a fair price. I highly recommend them.

  • Review 101 (2021-12-17 - Rating: 5)

    Good employees, good service, good price. I highly recommend them!

  • Review 102 (2024-01-18 - Rating: 5)

    Always on time helpful and reasonably priced

  • Review 103 (2019-03-21 - Rating: 5)

    On-time ,cleaned up their mess ,real nice guys definitely use them again

  • Review 104 (2024-01-26 - Rating: 5)

    Fantastic! friendly, efficient, and great price.

  • Review 105 (2020-09-27 - Rating: 5)

    Had received a recommendation from another Sewer cleaning company, that I have used in the past, to call Root Masters because they would be unable to come to our home for a few days to clear our drains.I called Root Masters and Jake came out that afternoon to clear my line. They did an outstanding job and made sure that any roots that were causing our problems were eliminated. I can attest that hiring this company to clear your lines will be a choice you will be happy with. Pricing was reasonable and service was fast and effective!They will be my only choice for any future issues, and I have already scheduled a call to have them come back in a year, to prevent any future back-ups from the seven Oak trees on my property.Money well spent!Used the service again to the clear out our drain line due to root growth blocking the line to the sewer main. Josh was great at getting the line cleared and did do a through clean up when he was finished. We schedule service at least annually, because of all of our large trees; the price has remained the same for years! Great value and great results! Money well spent to avoid the inevitable blockage and mess that is caused by the tree roots.If you need this service I would still highly recommend them to solve your sewer issues!

  • Review 106 (2022-05-28 - Rating: 5)

    You’re reading these reviews because you want to know if you should hire them. Let me save you the time, just do it!!!More detail: They did a fantastic job replacing our sewer line when no one else would take the job because it’s so deep. Their quote was reasonable and fair. They show up on time, get the job done, and are actually honest - they honored their quote even though it turned out to be a much more complicated job than we expected and it would have been very reasonable to charge more. Somehow they even managed to save our sidewalk, I still am not sure how. 10 stars, highly recommended.

  • Review 107 (2020-11-25 - Rating: 5)

    These guys will be out new go-to for sewer line cleaning! First off this is a family owned and operated company. Josh was personable and professional. He took the time to explain how our sewer system worked and what needed to be done to fix the clog and prevent it from happening again. He also went above and beyond to do a once over on the rest of our sewer system to be sure he had fixed everything. He found a second clog in our basement and took care of it as well. The whole time he was courteous to us and our home. He made sure not to make a mess and cleaned up when he was done. All this was done at a fair price. All this one day before Thanksgiving. Seriously, if you are near Redford look no further for sewer services!

  • Review 108 (2020-07-24 - Rating: 5)

    Seriously awesome people! They are fast in an emergency. Very friendly and personable. They are respectful of your home and property and always completely clean up after themselves before they leave. Ive had them out to snake my drains multiple times and recently had them replace my toilets. I was impressed with what a quick job they made of it. Their prices cant be beat, either!

  • Review 109 (2019-10-04 - Rating: 5)

    Fantastic experience from start to finish. The dispatcher, Frances, was fantastic and went above and beyond to make sure I had my issues resolved the same day. The gentlemen who came to my house were professional, informative, neat, and efficient! Their pricing was incredibly reasonable and they did high quality work! I would recommend them to anyone looking to resolve their plumbing needs.

  • Review 110 (2020-12-01 - Rating: 5)

    Our main drain was backing up in our basement so we called Root Masters and set up an appointment for Friday afternoon. However, Frances was able to get us squeezed in 3 days sooner! When Jacob and Josh showed up they got right to it and wasted no time getting the issue fixed. They explained in great detail what the issue was and gave us advice for the future. They also pointed out a few things we should eventually get fixed down the line. We will definitely use these guys again if we have anymore issues. They were very friendly, fast, accommodating, and all at a great price.!!! 😁

  • Review 111 (2019-11-13 - Rating: 5)

    After having another company out several times for the same issue we finally called Rootmasters. I could not be more pleased with their work. Josh and Frank Jr worked for hours and did a wonderful job the 1st time out. They were professionals and friendly and even took the time to call me at work and explain the problem and how they fixed it. We couldnt have wished for a better price or service. They will definitely be my go to form now on. I highly recommend them. You wont be disappointed. Thanks guys for a great job.

  • Review 112 (2021-08-02 - Rating: 5)

    Had some recent sewage backing up in our basement due to being over due for a drain snake. Gentleman that helped us “Josh” was so polite, kind, gave the best advice and was efficient. Thank you, Josh and Root Masters for helping us out.

  • Review 113 (2020-02-04 - Rating: 5)

    We used root masters 2 times in the past to clear the main drain. Unfortunately we had a bad pipe that needed to be dug out and replaced. The three guys were fast and curtious. I definitely trust this company. They explained what they were going to do and cleaned up all the debris. We referred to friends and family that also used them and all had good responses. Thanks again Root Masters!!!

  • Review 114 (2018-10-02 - Rating: 5)

    Absolutely the best contractors I have ever dealt with. Service was prompt and on budget. The crew came out in the pouring rain and fixed a family members sewer and even put new grass seed down. They left no mess behind and the crew were very polite and knowledgeable. If we ever need sewer services again they have our business

  • Review 115 (2022-03-18 - Rating: 5)

    Professional services. Got the toddler toys out of the toilet and sink drain. Would recommend them.

  • Review 116 (2019-09-06 - Rating: 5)

    Very professional! Knew exactly what to do. Affordable price

  • Review 117 (2020-12-29 - Rating: 5)

    Root Masters Josh and Jacob did an excellent job cleaning out my main line. They made absolute sure that everything was running clean. I even referred them to my best friend. Oh did I mention the price is guaranteed.

  • Review 118 (2021-03-03 - Rating: 5)

    Excellent!! Jacob was very professional & the service was A1!!

  • Review 119 (2020-11-22 - Rating: 5)

    Jacob came out first to assess a drain problem, then Frank came another day. This is a hundred year old house. They discovered a drain that was not included when the sewer went in. So Rootmasters tied in the drain to the sewer, and solved the damp basement with a sump pump. All the work was done quickly, professionally, with cleanup onside and out. I highly recommend them.

  • Review 120 (2020-11-04 - Rating: 5)

    Great prices, fast friendly family service

  • Review 121 (2020-12-01 - Rating: 5)

    Incredible service ! Very fair prices. Guys are super knowledgeable would highly recommend them to anyone.

  • Review 122 (2018-08-02 - Rating: 5)

    Fast and affordable, keep up the great work Frank!!

  • Review 123 (2018-05-04 - Rating: 5)

    Great customer service! Very affordable and came same day! Team that did work were both friendly and professional. Will definitely recommend and use again.

  • Review 124 (2021-12-15 - Rating: 5)

    Great service best prices and they are honest people to deal with

  • Review 125 (2019-01-09 - Rating: 5)

    Same day quick & right on time, good price

  • Review 126 (2019-02-01 - Rating: 5)

    Arranged to fit me in quickly. Competitive good pricing. The two repairmen were professional and worked hard on opening a stubborn stuck drain cap. I will use them again.

  • Review 127 (2023-02-23 - Rating: 5)

    Would highly recommend, very professional and friendly

  • Review 128 (2020-11-11 - Rating: 5)

    Great Fast ServiceNo hidden. FeesKind & respectful of property.

  • Review 129 (2019-03-07 - Rating: 5)

    Cleared my drain quickly and cleaned up the mess. Will definately use them again for future plumbing issues. Definately recommend.

  • Review 130 (2021-08-19 - Rating: 5)

    Verry knowledgeable and came and estimated the issue with speed and a good level of knowledge

  • Review 131 (2023-05-17 - Rating: 5)

    Quick response and friendly, competent workers.

  • Review 132 (2019-06-08 - Rating: 4)

    Arrived on time, both employees were friendy, very polite and professional, explained the problem causing the rain system back up, and solved it. I would recommend them.

  • Review 133 (2019-03-27 - Rating: 5)

    They are excellent! Highly recommended.

  • Review 134 (2020-08-20 - Rating: 5)

    They have never let me down. Ever...

  • Review 135 (2020-02-11 - Rating: 5)

    EXCELLENT SERVICE!! Will use them every time

  • Review 136 (2019-04-17 - Rating: 5)

    Very courteous professional and very quick..ty

  • Review 137 (2019-09-27 - Rating: 5)

    Fast service . Cheap prices. Professional emplyees

  • Review 138 (2020-02-13 - Rating: 5)

    Dont waste your time calling anyone else!! They get it DONE !!

  • Review 139 (2021-02-09 - Rating: 5)

    Josh was great and friendly and very informative

  • Review 140 (2019-09-18 - Rating: 5)

    Family orientated. Great knowleagable service.

  • Review 141 (2022-05-30 - Rating: 5)

    Awesome service, knowledgeable and professional.

  • Review 142 (2021-02-06 - Rating: 5)

    Very professional and friendly did an amazing job!!!

  • Review 143 (2019-05-14 - Rating: 5)

    Good job good price good people

  • Review 144 (2020-09-17 - Rating: 5)

    Great service and an outstanding job!

  • Review 145 (2020-11-10 - Rating: 5)

    Awesome affordable speedy service

  • Review 146 (2022-06-21 - Rating: 5)

    Root Masters is always great!

  • Review 147 (2021-03-15 - Rating: 5)

    Very professional, great job

  • Review 148 (2020-02-12 - Rating: 5)

    Couldnt be happier. Thank you!

  • Review 149 (2024-01-14 - Rating: 5)

    Excellent job..

  • Review 150 (2020-03-28 - Rating: 5)

    Excellent!!!Frankie and Tony are the best!!!

  • Review 151 (2021-10-12 - Rating: 5)

    Excellent company

  • Review 152 (2020-09-07 - Rating: 4)

    Good people

  • Review 153 (2019-06-15 - Rating: 5)

    Excellent company

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