5 Star Plumbing, Heating and Cooling

Located in Ocean city, Maryland

Address: 12636 Sunset Ave #C3, Ocean City, MD 21842, United States

Phone: +1 410-713-4357

Rating: 4.7

Services

On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-11 - Rating: 5)
The name is correct!! 5 stars in all ways! Have had both John and Joey at our home to do work and have been very pleased every time. Highly recommend this business as they are knowledgeable and their prices are reasonable and fair.

Review 2 (2023-08-04 - Rating: 5)
Absolutely Professional ! They replaced my indoor and outdoor unit . They kept the same price they gave me a year ago and came in with in two days to replaced my unit . Reilly and John were terrific !

Review 3 (2023-12-29 - Rating: 5)
I contacted 5 Star a few weeks ago pertaining to a possible Main Feed water leak at my daughters second home in the Pines. Prior to contacting 5 Star, I did contact two other plumbing contractors..one took just about a week to return my call and the other...well I am still waiting.I called 5 Star about 10:30 am and by 12:30pm their technician, Josh was at the house to assess the situation. Joshs ability to quickly assess the situation and provide an estimate was impressive.The next day, Josh arrived to make the repairs...a new main line from the meter to the house. He advised that it would take two days to complete the work, which he did in a very professional manner.I am retired now, but my career was in automotive repair service and I fully understand the elements of customer service. No doubt about it, 5 Star, and its people, sit at the very top !!

Review 4 (2024-01-06 - Rating: 5)
The evening of Jan 1st with a house full of people, we had a plumbing problem. 5 Star was the only one to call back the next day after leaving messages with about 5 companies!I would like to give a big shout out to Josh, Caleb, Matt, Joe and Joey.. You guys were all great. So knowledgeable, professional and very responsive to our calls and texts . I had a big problem but in 3 days everything was completed.I highly recommend their reliable and professional service !Thank you,Geri Cooke

Review 5 (2024-01-04 - Rating: 5)
I used 5 Star Plumbing, Heating and Cooling because my heat was not turning on and I’m so glad I did! They came out promptly and inspected my furnace, only to tell me that my “inducer motor” was cracked and leaking water.They informed me that the part was under warranty and once it was ordered, they’d install it as soon as it arrived.Riley was the technician who handled everything and I could not have been happier. I thought I’d be in my house freezing for a few days before the part arrived, but the next morning he called and said they had gotten the part and would be out that afternoon! He showed me where the leaking had occurred and proceeded to install the new motor. He then made sure my house was toasty warm before he left.Riley was a pleasure to work with…very knowledgeable, eager to please, friendly and courteous!I am very thankful to he and 5 Star!

Review 6 (2023-11-15 - Rating: 5)
Just recently replaced my heat pump and selected 5 Star after getting two other estimates. Not only was there price good but the techs and entire installation went very smooth. Would highly recommend 5Star to all! Getting them to fix my gas fireplace next!

Review 7 (2024-10-10 - Rating: 5)
Joe is the ultimate professional, Very straight forward in his approach to business, always looking to improve his servicesNice working with you Joe

Review 8 (2024-04-09 - Rating: 5)
I have used 5 Star twice in the past few years. Both times they’ve provided A+ quality of work with prompt response and personnel that have great people skills.

Review 9 (2021-08-13 - Rating: 5)
Highly recommend 5 Star! Kevin was AMAZING! Excellent workmenship and customer service was incredible. I had to have my plumping redone and both bathrooms demo and updated. It took a few months due to other issues (getting someone to do the tile) and Kevin (and Joey) was always understanding and willing to work with me around the issues. Request Kevin if you have the option!!

Review 10 (2020-07-26 - Rating: 5)
After having a few local companies come to my home to give me an estimate on the replacement of my HVAC unit, 5 Star was top notch!! Timely, knowledgeable, professional, and just down right awesome! The gentlemen that came to replace my unit worked their butts off and were extremely professional! I was overly impressed with the service they provided. I would HIGHLY recommend it this company any day of the week! Thank you so much 5 Star for an amazing experience, my family will continue to use you all in the future!!

Review 11 (2022-06-28 - Rating: 5)
I would recommend 5 star plumbing service. The whole team is amazing. We had A/c issue for almost 5 months and our management VACASA could not solve it. I found these guys on Google and called them and they fixed the issue in less than 24hrs. I mean permanently. They are not Talkers but Doers. Thank you Google and 5 Star Plumbing.

Review 12 (2020-03-05 - Rating: 5)
The team at 5 Star were great! We had a couple emergency plumbing issues (2 different times) and they were very responsive. The technicians were honest and went out of their way to get the work completed in time for our vacation season.

Review 13 (2021-11-03 - Rating: 5)
We had Mike from 5 Star remove old shower/tub fixtures and install new in two bathrooms along with some other needed pipe updates to bring our 1940s house us up to code. Mike was a professional, friendly, and cheerful person. He was very courteous, even wearing booties over his shoes while in our house. He also did a great job cleaning up the area. What a guy; great plumber! I highly recommend 5 Star Plumbing, Heating, and Cooling.

Review 14 (2020-01-26 - Rating: 5)
I use 5 Star Plumbing for all of my OC pptys. I always get in touch with someone the first time and there is never a ridiculous wait for a repair. We stay with 5 Star and Joe because he is prompt, RETURNS CALLS, and their quality of work is fantastic. If Im not able to be there (rentals), I get before/after pictures of repair. His team is thorough and courteous. Highly recommend.

Review 15 (2022-12-07 - Rating: 5)
Truly 5-star service! An expert quickly diagnosed the issue and the follow-up work was done in a timely manner. The original agreement was honored although the job was tougher than what was quoted. Would recommend.

Review 16 (2019-10-11 - Rating: 5)
I moved here from Maryland and was referred by my last great Heat/AC company, Thomas E Clark. I had a complete unit replacement and the service and warranty were second to none. The follow up was professional and complete as well. My bills are very low due to the efficiency of the recommended unit. I would highly recommend 5 Star for repairs and replacements!

Review 17 (2019-12-27 - Rating: 5)
I had a positive experience with 5 Star while scrambling to find someone to fix the plumbing at a rental property that I was selling out-of-state (MD). They were responsive, thorough and provided detailed estimates of the work performed. I highly recommend 5 Star and wish they were closer to me (in VA).

Review 18 (2020-02-05 - Rating: 5)
More than satisfied, totally impressed with the way 5 Star takes care of customers! Immediate response (on a weekend), fair pricing (of course we compared others) Met every expectation from proposal to installation. The staff wowed us! Survey by sales, then proposal, then office staff scheduling & then the install team. All professional, polite & knowledgeable. WE highly recommend 5 Star!

Review 19 (2019-01-31 - Rating: 5)
Used 5 Star Plumbing and we are extremely happy. Very impressed with the professionalism and customer service skills of their outstanding employees. Mike and T.J. Went out of their way to do an awesome job. They were helpful, polite and very courteous. This company is first in class. Thank You Very Much.

Review 20 (2020-01-27 - Rating: 5)
5 Star was great. They were able to come in and quickly identify the issue with my AC. They fixed it and provided an additional tune up to ensure the unit was working as expected. I will be using them for all my maintenance and service in Ocean City MD from now on.

Review 21 (2020-01-31 - Rating: 5)
They installed a heat pump and air handler in my condo . Everything was installed as promised in a very professional way. There was a glitch when the air handler was just a little too big to fit in the space so they switched to another model very quickly that fit like a glove. The finished installation was better than the original. Very happy overall.

Review 22 (2019-12-09 - Rating: 5)
The team at 5 Star were so professional and went above and beyond to diagnose the problem, all without extra charge and then replaced our HVAC system at a fair price in a timely manner going to extra mile to try to fix our already-existing ductwork problem. It was a pleasure working with them. I highly recommend them.

Review 23 (2018-07-17 - Rating: 5)
We have multiple rental properties. 5 Star offers a a great HVAC service where they come out twice a year and thoroughly inspect the system. When emergencies arise, they always come out immediately and send a very professional technician. They are a pleasure to deal with and if you ever happen to run into the owner you will instantly understand how the culture flows down from the top.

Review 24 (2020-02-05 - Rating: 5)
We had a full HVAC system replacement with 5 Star Plumbing - they did a great job and were great at communicating to us about the job and new system. Got the job done promptly and at a great price.

Review 25 (2020-06-17 - Rating: 5)
We had new renters arrive to water in the kitchen which we thought was a leak. I called them after hours and they responded in less than 2 hours. Jesse rectified the problem quickly and efficiently. They rose to the occasion when needed. My renters were not inconvenienced during the ordeal due to their quick response.

Review 26 (2020-08-07 - Rating: 5)
Tristan did an awesome job installing a new well pump! I called and recieved service the same day and it was resolved in less than 24 hours.If you need a good plumber, call these guys!

Review 27 (2023-08-17 - Rating: 5)
From my first call with Stacy, to the plumber Kevin, my experience was 5 stars! They were there for my emergency and were very reasonably priced! Thank you!!

Review 28 (2019-12-17 - Rating: 5)
I was referred to Joe by my OC realtor who sold me my condo. I had an emergency plumbing and AC issue within the first few weeks of owning and Joe got all hands on deck and got to me within hours when I expected days. His guys are great at what they do. After the emergencies I have used them for planned installation of water heater and faucets which went equally as well. I have already referred to other OC friends and will continue to use for plumbing, heating and AC!!!

Review 29 (2015-01-28 - Rating: 5)
A trusted company that is there when you need them. I have a rental home in Salisbury that had a large unit go up in the middle of a hot spell. Since we had to wait for parts and it was so hot they installed window units. That was going over and beyond. I am a Realtor in the Berlin area and have recommended them to may of my clients which have had great results using them. Not one was unsatisfied. You cant go wrong if you call them for any HVA or pluming needs.

Review 30 (2020-03-16 - Rating: 5)
Prompt, honest service. The service tech went above the call of duty to get our well pump replaced and made sure we had water flowing the same day. I recommend 5 Star Plumbing, Heating and Cooling 100%.

Review 31 (2018-06-03 - Rating: 5)
We arrived late on a Saturday to find our AC was not working, unit froze up when we turned it on. Called around first thing Sunday and after another company said they would show and didnt, we called 5 star. We should have started with them! John came out promptly, diagnosed our problem, and got it fixed, all on a rainy Sunday! So thankful for courteous, prompt service!

Review 32 (2018-03-13 - Rating: 5)
Recently I had a 5 Star technician out to my house on an after hours call. He was very professional and took care of the problem right away. If you want great, dependable service, trust 5 Star!!

Review 33 (2019-12-13 - Rating: 5)
The technicians that arrived at our house, assessed the situation and quickly resolved our problem. They were very thorough and knowledgeable, explaining to us exactly what was the problem. I will certainly hire this company again and again!!!

Review 34 (2016-10-04 - Rating: 5)
Extremely knowledgeable, reliable and affordable. They do what they say theyre going to do. No more being disappointed by poor service. These guys have brought top notch service to the Eastern Shore. I will never call another company again!!!

Review 35 (2019-12-05 - Rating: 5)
Weve used them for two jobs and not only have they done everything professionally and to our complete satisfaction, but theyve also gone above and beyond the call of duty handling matters related to that work.

Review 36 (2021-05-26 - Rating: 5)
T.J. Came out to 72nd st. Atlantic Court yesterday and today. He was just AMAZING! Professional,kind, intelligent and tenacious. He wasn’t going to stop until he figured out the problem, which he did along with being kind to the tenants in the building asking him questions as he is trying to work. This guy is going places and has integrity about himself, his work, and the company he stands behind.A T.J. Is hard to find these days so please take care of your amazing employees and make him feel valued!

Review 37 (2018-03-04 - Rating: 5)
Amazing customer service and quality work. They answered my call immediately and arrived on time to my appointment. I would definitely call them again. Joey was the best serviceman I have had come out to my house!!

Review 38 (2022-08-22 - Rating: 5)
My AC was out. I called on Saturday at 4:15 pm. By 6:30 it was fixed. WOW. They have serviced my unit before and will again, I love them!

Review 39 (2016-08-19 - Rating: 5)
I have used them twice and both times they responded the same day and made quick repairs to get me up and running again. Clean trucks. Knowledgable mechanics. Would use them again for sure.

Review 40 (2019-09-26 - Rating: 5)
I have continued to have outstanding service from 5 Star! They are quick, professional, kind and skilled. I am thankful to have found a company I can rely on! Thank you 5 Star!

Review 41 (2020-01-29 - Rating: 5)
Matt E. was both professional and very knowledgeable about my York HVAC system...I would highly recommend them to anyone that wants a true professional that knows what they are doing and talking about.

Review 42 (2019-10-02 - Rating: 5)
These guys are beyond amazing! They went above and beyond to assist me is sorting out a vanity mess so that I could get my install complete! Highly recommended! Thank you Matt and TJ!

Review 43 (2020-01-02 - Rating: 5)
I needed help fast and one call got 5 Star Plumbing at my home quickly. They finished the work on time and the worker was efficient.

Review 44 (2018-08-04 - Rating: 5)
I had the best experience with Joey and just now the father (owner) answering the phone and answering question and solving the problem so perfectly. If you have a pluming problem use these people and it’s a family business.THANKYOU All so Much

Review 45 (2019-12-26 - Rating: 5)
Joes team did a great job helping us design and build our recent pool house. From design to permitting and construction they knocked it out of the park.

Review 46 (2022-04-14 - Rating: 5)
Joseph Magnolia is very knowledgeable with reference to Historic Commercial Buildings and how to transition from ancient equipment and bringing buildings up to code. On time and very professional.

Review 47 (2020-09-30 - Rating: 5)
Had a clogged sewer drain and Tristan came by and resolved it immediately. All smiles, too. If the rest of the staff is similar to Tristan, then I cant wait for something else to break in my home.

Review 48 (2022-05-10 - Rating: 5)
Very professional, prompt, explained all work needed and provided pictures. Gave costs in advance so there was no surprise. I highly recommend.

Review 49 (2019-11-04 - Rating: 5)
Joe, his wife, his son and his team have always given me 5-star service! I wouldnt hesitate to recommend them again.

Review 50 (2018-12-01 - Rating: 5)
Awesome company!!! Prompt and very professional. We highly recommend them for all you plumbing needs.Linda Bireley

Review 51 (2020-02-25 - Rating: 5)
Great family owned company. Timely and high attention to detail in all of my experiences with them. From the office to the field everyone is polite and professional.

Review 52 (2020-02-15 - Rating: 5)
Excellent professional service John & Rob did great job.. explained what they were doing. I will use them again if I have to.

Review 53 (2020-01-05 - Rating: 5)
I have been using 5 Star for my vacation home/rental property. I trust their work and expertise on handing the problems.

Review 54 (2019-07-07 - Rating: 5)
Had an emergency plumbing issue these guys showed up faster than I could have believed fix the problem and on the weekend. Highly recommend.

Review 55 (2020-01-30 - Rating: 5)
IN GENERAL I WAS PLEASED WITH EVERYTHING DONE BY 5 STAR THEY HELPED ME OUT OF A TERRIBLE SETUATION. ONLY COMPLAINT IS THAT THEY FAILED TO RETURN WITH ADDITIONAL FILL AS PROMISED, IM SURE THEY GOT BUSY. I WOULD CALL 5 STAR AGAIN THEY HELPED ME OUT AND I THANK YOU FOR THAT.

Review 56 (2020-01-14 - Rating: 5)
5 Star did a super job for me, they arrived on time, investigated and solved the problem, I highly recommend 5 Star for any of your plumbing, heating or air conditioning problems

Review 57 (2023-03-11 - Rating: 5)
Arrived promptly and fixed my fireplace.. Cleaned it up and made it look brand spanking new

Review 58 (2021-12-06 - Rating: 5)
They were great coming to my house the day before Thanksgiving for a big problem I had. Will use them again.

Review 59 (2019-10-01 - Rating: 5)
I own a local small business and exclusively use 5 star. They are prompt and organized.

Review 60 (2020-03-03 - Rating: 5)
5 Star is a Top Notch organization and I would highly recommend for any Plumbing Heating or Cooling services!

Review 61 (2024-02-21 - Rating: 5)
I couldnt be more pleased with Joe, the owner, Riley and Johnny, the installation crew and everything about 5 Star! I purchased a new HVAC system from 5 Star that included a heat pump and air handler. The price was very fair compared to 3 other quotes I received. Riley and Johnny were timely, professional and went above and beyond what was required for a basic removal and new equipment installation. Riley found stechy duct connections with air leaks, which he corrected, added supports to the trunk line and air handler, both of which should have been there, but werent. I would, and will recommend 5 Star to firend, family and anyone needing HVAC service, equipment or repairs. My system died and 5 Star, though not the original installers, were here the next day to try and service/ diagnose what the issue was. Three days later, I had a quote in hand and they installed the new system the very next day! Great job by all!

Review 62 (2020-02-19 - Rating: 5)
Fantastic and professional company. Did exactly what they said they were going to do. I would highly recommend this company.

Review 63 (2014-09-20 - Rating: 5)
Very professional and made sure the job was done correctly. Would definitely recommend and use again for future work.

Review 64 (2022-10-09 - Rating: 5)
Always professional and thorough. Always shows up and an on time. Best in the biz!

Review 65 (2023-09-20 - Rating: 4)
Apparently, we had a little misunderstanding on the phone. I was quoted a price, and when Austin arrived, he had a contract for service. Without signing a contract, the price was double .Austin was very friendly and explained alot to us.

Review 66 (2019-11-10 - Rating: 5)
Very professional and knowledgeable. Good communication, came when they said they would and finished on time.

Review 67 (2021-12-09 - Rating: 5)
I called about a big leak under my kitchen sink. 5 Star sent someone out within hours. Jessie did a great job, he was very professional, found that the connections to my sink drains were loose, so he fixed that and found another compression nut that needed tightening. Now there is no gross putty around my sink drains, no leaks and I am a very happy customer. I will definitely use 5 Star again when I need a plumber! Thanks Jessie!

Review 68 (2020-02-06 - Rating: 5)
Always great work and reliable whenever I need their services.

Review 69 (2021-12-14 - Rating: 5)
We had our HVAC system replaced in 2016 by 5 star. We were having some issues with the cooling in the upstairs. I must say once we figured out the issue 5 years later, Joey and his team took care of us and replaced the furnace to provide the correct CFM Airflow. We know 5 years later, we couldve been ignored or even told to pack sand. However they answered every phone call and stood behind their work 100%. We appreciate your loyalty. Regards, Carol

Review 70 (2021-02-09 - Rating: 5)
5 Star PHC is THE BEST company we have hired in the OC area. We called to have our gas fireplace repaired and John was OUTSTANDING from start to finish. Needless to say, our 18 year old fireplace looked BRAND NEW for such a reasonable price! When other companies wanted to sell us a $4000 replacement, John meticulously repaired it for THOUSANDS less! He went above and beyond. He also gave a courtesy call prior to coming too. 5 star, you have earned a LIFETIME customer from us. We will be needing other services done to our home and your company will be the first we will call. Thank you SO much 5 star, and John for a job well done!!! THE BEST!

Review 71 (2020-02-10 - Rating: 5)
In two separate instances we have had very inconvenient plumbing issues both at our place of business and home. When I say inconvenient I mean having a full bar late on a Friday evening and discovering a frozen pipe two hours before leaving the country for a family vacation. 5 Star responded and took care of the problem in a timely, courteous and comprehensive fashion. I have no hesitation recommending them.

Review 72 (2020-01-03 - Rating: 5)
Professional Experts! My husband and I are pleased with the quality of their work!

Review 73 (2020-03-09 - Rating: 5)
5 Star Plumbing is the only way to go in Ocean City, MD. We had an issue surface twice in the last year and both times they were quick to respond, fixed our issue right away, and made suggestions for preventive maintenance and upkeep to keep our home HVAC systems in top shape.