Preferred Plumbing & Drain

Photo of Preferred Plumbing & Drain

Located in North highlands, California

Address: 3437 Myrtle Ave #440, North Highlands, CA 95660, United States

Phone: +1 916-485-5100

Rating: 4.5

Services

  • On-site services
  • Credit cards

Categories

  • Plumber

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Comments

  • Review 1 (2024-11-27 - Rating: 5)

    J (Tech #14) from Preferred Plumbing & Drain provided exceptional service when we needed it most. He came to our house late at night on short notice to fix a major plumbing issue and was everything you’d want in a professional: friendly, respectful, knowledgeable, and thorough. He patiently explained the problem and reassured us that it was something every house experiences over time, which really put us at ease. He cleaned up after himself and made sure my family felt safe and respected throughout the process. If you need a trustworthy plumber, J is your guy!

  • Review 2 (2024-08-26 - Rating: 5)

    We are happy with Preferred Plumbing and have used them multiple times in the last several years. We have had toilets overflow, sewage pipes back up, water heater pipe issues, etc. They have great management, good customer service, and excellent plumbers/technicians. If there is an issue or concern, management is quick to rectify and they warranty their service. Their rates are definitely reasonable. Most recently, we had a water heater pipe leak. It was repaired, but did not seal properly. Rod, with Preferred Plumbing came out and redid the pipes efficiently and thoroughly and at no charge. He was great to work with. I would highly recommend Preferred Plumbing!

  • Review 3 (2024-11-24 - Rating: 5)

    I’ve used them many times in the past for two rental properties I have in the area. They recently did a complete replacement on a sink and disposal without any issues. The service was on time, reasonably priced. No problems reported with their work.

  • Review 4 (2024-09-09 - Rating: 5)

    Jay did an amazing job helping us with a bad clog at our apartments. He was quick, professional and communicated in detail about the issue we were having. He also went above and beyond to insure it was done correctly using the right tools so it didnt just clog right back up. We appreciate you Jay !! Thank you...

  • Review 5 (2024-07-13 - Rating: 5)

    LifesaversI had a broken water spigot at one of my units in a triplex . Had to shut water off to 2 units to repair.Originally wasn’t able to get Preferred Plumbing out here cause they were booked. I called 10 other plumbers . One of which cancelled last min cause they “ Didn’t service our area.” Really then why did you set the appt. ?Anyhow , while in the midst of panic cause I had an angry tenant , rightfully so, who calls but Michael from Preferred Plumbing . He talked to me last night and remembered he talked to me and called to say they could have someone here in a timely manner and he sent his guys out .How nice. He didn’t have to do that but went above and beyond to call me and get my issue taken care of . And he remembered me.That’s amazing customer service.Both plumbers were professional and courteous and I will definitely use them again for any plumbing we have here . And the price was great. I expected an huge bill for a weekend job but was told that this was considered normal business hours . You guys are the best. Thank you a ton

  • Review 6 (2024-09-09 - Rating: 5)

    Just letting you know that Shaffy #55 and Adele came out to my house this afternoon. Problems with the plumbing to fill the pool. They checked under the decks and all over to find the problem. It took awhile but they fixed it. I have been using Preferred Plumbing for many years and they are the best. The men were very friendly and helpful in explaining and fixing the problem. I recommend them highly.

  • Review 7 (2024-09-25 - Rating: 5)

    Adelle #18 was excellent. He was professional, and efficient. Upon inspection, he found the problem with our toilet, gave us some recommendations, got the parts and installed everything, in record time. I recommend these guys, and Adelle, for your plumbing needs.

  • Review 8 (2022-10-23 - Rating: 5)

    I had a kitchen sink back up that started overflowing onto my counter. I was scared I was going to have to replace my garbage disposal as it was not assisting in the drainage of the water. Preferred Plumbing sent out Tony #74 to help and he found it to be a simple back up in my ptrap. He was able to fix my issue very quickly and cleaned up more than I couldve imagined. Thank you Preferred Plumbing & Tony!! Highly recommend!

  • Review 9 (2024-11-23 - Rating: 5)

    I had them redo a spout on the side of my house that had a leak. They came out on a Sunday and got this job done without any complaints on my end. Wonderful service and highly recommended.

  • Review 10 (2024-11-26 - Rating: 5)

    Best in the business! Fixed a stubborn clog that I wasn’t able to fix. Tony came out and got the problem resolved fairly quick. First time customer, I’ll save their information and use them again!

  • Review 11 (2024-11-22 - Rating: 5)

    They came out quick. They were on time, had the necessary parts on them. Fixed the problem with our water heater without having to leave. Thank you guys.

  • Review 12 (2024-10-01 - Rating: 5)

    We’ve been having bathtub and toilet issues for about 3 days and couldn’t seem to find the cause. We eventually got help from here and they sent us Juan, who was able to fix the issue within a day. thank you sm, now i can shower and shit!!

  • Review 13 (2024-10-05 - Rating: 5)

    Quality service (by J Tech 14)! Quick response time, exceptional problem-solving, and patient and thorough. Will definitely recommend.

  • Review 14 (2024-04-11 - Rating: 5)

    Are water heaters on some diabolical timer, set to self-destruct on weekends, holidays, and after midnight, only?Thank heavens for Preferred Plumbing & Drain!My water heater quit on me, leaving me with a flood on a Sunday morning. I panicked knowing I wouldnt be able to get someone to come quickly on the weekend and if I did, the cost would be triple the usual cost. For the most part I was correct, but then I found Preferred Plumbing & Drain. They were at my house in under an hour and my new water heater was installed and running before lunch. They were friendly, neat, and efficient. Compared to other quotes (from companies who were too booked to come out on a Sunday), I found them to be equal or more affordable. I highly recommend Preferred Plumbing & Drain. Great company.

  • Review 15 (2024-03-26 - Rating: 5)

    I live in a space that is managed by a property management group, and in an emergency, it can be challenging to get same day service.Our kitchen sink was backup from the upstairs toilet, and this happened in the afternoon, so I quickly notified the property management company. They needed to do their thing, then finally after a bit of waiting on the property company, I was told the tech would arrive between 6:30-7:30pm, and that was no problem.Genesis was my tech, and he was awesome, he stayed well into the evening troubleshooting, and snaking the line very well. The backup wouldnt clear, so then he went into the crawl space to make sure all options were explored to resolve the backup. He found the secondary cleanout and came up with the plan to return the next day to better clear the line. the job is now complete and was well executed, i can use the kitchen sink again.He is a very good tech that thinks about all the possibilities to resolve an issue. Im not sure which location dispatched Genesis, however there lucky to have him.I would call Preferred Plumbing & Drain

  • Review 16 (2024-04-06 - Rating: 5)

    Absolutely wonderful service. I had an emergency situation very early in the morning and Preferred Plumbing sent help extremely quickly -- faster even than theyd promised me. Not only did Tony and Joseph fix the main issue, they easily identified and fixed a secondary problem that threatened to make things much worse. I was really impressed by how quick, clean, friendly, and professional they were, and they explained very clearly what they were doing and why. I absolutely recommend Preferred Plumbing, they did a great job! Thanks!

  • Review 17 (2024-07-08 - Rating: 5)

    Our mainline for one of our buildings backed up yesterday affecting multiple residents. Soloman Brown #27 got here fast and took care of it in no time. His knowledge and great customer service was greatly appreciated!

  • Review 18 (2024-06-17 - Rating: 5)

    We had a clog in our drain which turned out to be pretty deep… a really nice guy named Solomon came out within 2 hrs on a Sunday and fixed the problem. Reasonably priced and great service, we would totally go with these guys again if we have another issue.

  • Review 19 (2024-09-08 - Rating: 5)

    Ali did my toilet replacement what a cool kid and he was pleasant and did a good job. Respectful around my 3 children. Thanks Ali!

  • Review 20 (2024-07-26 - Rating: 5)

    Thanks Jonathan (tech 14) for your professionalism and diligence. After an issue resurfaced Jonathan went above and beyond to recreate and resolve the matter with great recommendations. Stellar!!!

  • Review 21 (2024-03-19 - Rating: 5)

    Amazing company! Had a BAD flood from my kitchen sink and gave these guys a call since my apartment office was “closed.” Pedro Rodriguez tech #63 showed up very quick and fixed everything. He was very cool and respectful, would definitely recommend!

  • Review 22 (2024-10-15 - Rating: 5)

    Very good customer service, quick and on time! Called for a clogged shower drain and he was in and out in no time.

  • Review 23 (2023-03-15 - Rating: 5)

    I am writing this to submit a review on the service performed at my house for a new water heater installation by Michael Rivera. This was in Dec of 2022. He did an excellent job! He is very professional, came on time, updated me when he was out buying the new water heater. Not just that, he did a fantastic job, he also installed an additional leakage proof equipment. I am so happy with the job he did. And also cleaned up well afterwards. A very neat job and a very reliable plumber Michael is. And very knowledgeable too, which helps a lot. And he didn’t insist on installing a new heater, like other plumbers push you to do, although my previous heater was more than 20 years old. He let me take my time and decide myself. I really appreciate both Michael and his team at Preferred Plumbing. Their name is very suitable for them too. I would definitely PREFER them to any other plumbers. Keep up the good work, Michael. Thank you very much for a wonderful job!

  • Review 24 (2022-08-11 - Rating: 5)

    Firstly, the two technicians, Matt and Reggie, arrived within the time frame specified, so that was great. The guys were very professional, courteous and informative. They diagnosed the issues I was having with my toilet, and did an outstanding job repairing them. They also left the work area nice and clean after the job was completed. I was extremely pleased and impressed with the repair crew and Preferred Plumbing & Drain. I highly recommend this company and would definitely use them gain.

  • Review 25 (2024-11-25 - Rating: 5)

    Friendly people, fast and super efficient. Looking forward to working with them again if needed.

  • Review 26 (2023-05-09 - Rating: 5)

    Preferred Plumbing and Drain were great to work with. They gave me a 1 hour time window for arrival and were on time. The technician, Bryan (tech #30), was really great at explaining what he was doing and giving me a good estimate on time needed. I will use this business again for my plumbing needs.

  • Review 27 (2024-07-16 - Rating: 5)

    I recently had my water heater go out on the weekend. Preferred gave me options for the replacement and recommendations on quality and cost difference. The work was done timely and very reasonable. Thank you Preferred for rescuing me.

  • Review 28 (2022-11-09 - Rating: 5)

    My mom who is 91, had a backup in her kitchen sink and also the tub next to her washer. I called Preferred as we have used them for my own home and always had good service. Colleen (#9) was our service tech showed up in 20 minutes and she was very courteous, professional and through. She cleaned the line first - then still saw an issue with disposal and cleaned the peatrap and plumbing - got everything clean and running again. Mom was given the senior discount. Great Experience and would call again and probably ask for Colleen specifically.

  • Review 29 (2021-08-18 - Rating: 4)

    I have used Preferred Plumbing and Drain for several years. Ive always found them to be responsive, professional, and reasonably priced. Though it took 3 days rather than a few hours to see a tech this time, I had to concede that my toilet issue wasnt as important as emergency sewer problems and, apparently, the company is low on techs. My only real complaint here was the lack of communication. When windows of expected arrival came and went, hours went by before I got a call about why and when to expect a tech later. I even called a few times rather than wait for them to contact me, which was unusual for my experience with the company. When Tony (#74) was finally able to make it out, it was 7:20PM. It seemed he hadnt been told what my issue was, which I was very clear on when I made the appt, so he immediately had to go out to The Home Depot and then Lowes to get a new flush assembly. Ultimately, the work was done by 9:20PM and I wasnt charged for the time on the road to get the necessary part. Tony was very personable and did a great job, willingly answering my questions when I would go in to check on his status. (I like to learn so I can do similar work myself next time.) I will always call Preferred Plumbing and Drain in North Highlands before any other plumbing company for any plumbing problems and I highly recommend them.

  • Review 30 (2023-01-24 - Rating: 5)

    I very highly recommend this company! I recently bought a home in the Sacramento area and my plumbing/sewage had a backup effecting my kitchen sink, tub, and toilet. I called Preferred Plumbing at around 8 p.m. and they were very friendly, professional, and the person who answered the phone was very knowledgable in answering my questions. I went ahead and scheduled for someone to come out to take a look, but when I called back for an ETA about a half hour later, it was a little longer than I thought I could wait because I had to #1. So, I made the mistake of cancelling my appointment with them because I called a bigger (not better) company that was able to give me a smaller window between 10-12, well, after trying to contact them several times after 12 a.m., they finally called me back at 12:30 a.m. and said they needed to reschedule. I was so livid because I waited all that time (still having to go #1) when I couldve just waited my turn with this company. I called Preferred back and spoke to Bryan again and he informed me that their next appointment was now at 9 a.m. and he asked me if I would like to schedule the appointment. I told him there was no way I could wait because I only had one bathroom and at this point I was about to burst. Haha! He apologized and I thanked him and we hung up. Not even 2 minutes later, my phone is ringing and its Bryan (my savior has come to my rescue) He says that he has a tech in the area and they had a cancellation (in my heart, I believe they made special arrangements for me) and they would have someone over shortly. Anthony was the technician that showed up shortly after to rescue my night (and my bladder) Haha! Anthony was very professional and knowledgable. He quickly and efficiently got the job done, cleaned up the mess, and was out the door! Needless to say... I will never use another company!

  • Review 31 (2024-11-26 - Rating: 5)

    Called them yesterday for a low flow faucet, removal of a hot water recirculation pump system and installation of a new disposal. TONY77 came out this morning and completed the job in 1/2 hrs. Great job, very clean and polite and efficient service and Tony77 was great.

  • Review 32 (2022-12-08 - Rating: 5)

    Amazing work. Quickly and efficiently resolved the issue. Eduardo -Tech 21 was not only efficient but was also very nice and respectful, seemed to genuinely enjoy the work he does and was also very informative. Would absolutely employ this companys services and again and would recommend to others.

  • Review 33 (2022-12-26 - Rating: 5)

    We had an emergency toilet issue on Xmas and called multiple businesses proffered plumbing was the first to respond to our calls and did not charge a holiday fee like other companies were. Gage was our tech and he was courteous and professional and made sure to resolve the issue prior to leaving our house. Thank you guys we appreciate your services!!

  • Review 34 (2024-03-01 - Rating: 5)

    From start to finish great customer service. Eduardo came out and was finish in less than 10 mins. Very knowledgeable and hardworking! Will use again.

  • Review 35 (2021-01-22 - Rating: 5)

    They said: Cheating is a choice, not a mistake.Loyalty is a responsibility, not a choice.Quality service, on time, friendly staff, affordable.

  • Review 36 (2023-05-01 - Rating: 5)

    Im so pleased with the service. Sarah was very friendly and helpful over the phone. Eduardo made it to my home in fantastic time on a Sunday. He was very helpful, he explained everything he was doing and why, which made for a wonderful experience.Thank you all so much!

  • Review 37 (2022-12-29 - Rating: 5)

    This is my first experience with Preferred Plumbing & Drain and they did not disappoint. Bowah/Technician #22 was awesome. Nothing but premier service provided and I definitely would refer others. Im a happy camper.

  • Review 38 (2023-05-11 - Rating: 5)

    Very happy with excellent service; Noel was awesome with our building repiping project, Eduardo did an excellent job fixing a leak in a unit. Great company, arrives fast and on time, friendly and professional.

  • Review 39 (2022-11-03 - Rating: 5)

    Tech 30, Brian came out very late because I hadnt had hot water for 3 days. Turns out it was just the pilot light. H relit it and didnt charge me. The water heater is 16 years old and probably on its way out. Brian took a photo of the info and when I goes Ill definitely be calling Preferred Plumbing again as I have for other plumbing jobs. Thank you very much.

  • Review 40 (2022-11-06 - Rating: 5)

    I got stuck in the middle of a bathroom faucet replacement and needed help. Preferred Plumbing sent Matt J. (#27) out on a Saturday evening. Matt was able to quickly determine what was needed and proceeded to make the repair. He was courteous and professional, worked quickly and had my faucet installed in no time. Thanks very much!

  • Review 41 (2021-08-05 - Rating: 4)

    I work often with this company having them dispatched to commercial jobs for the company I work for. I was very pleased when they came out to take care of a back-up in my home. The response time was within hours and the technician was professional, offering information as he worked so we understood the issue. Thank you, Rachel, for the quick dispatch and thank you to the technician, Herman, who completed the work!

  • Review 42 (2021-09-08 - Rating: 5)

    Connor #29 replaced an old water heater with a new one and brought it up to code. He was very professional, thorough, and timely in his work. He is also very knowledgeable in what he is doing. He definitely knows his stuff which gave me confidence to know the job was being done right. Highly recommended and highly recommend Connor for your water heater needs.

  • Review 43 (2020-12-02 - Rating: 5)

    Preferred plumbing North Highlands was awesome.. me and my wife have been having clogging issues for the past month and other plumbers have come out about five different times.. none of them apply themselves as good as Connor from preferred plumbing North Highlands did and none of them put in the work to get the clog clear and to keep it that way for longer than a couple days.. We would we would definitely recommend them.Great job and discreet service.

  • Review 44 (2020-09-02 - Rating: 5)

    My store was serviced by Tech 41 and he did an amazing job. Very professional and very kind. He explained everything he was going to do, and finished everything in a timely manner. After he finished, he cleaned everything and it looked significantly better than before. I would definitely recommend this company. Thank you, and thank you Josh for your service.

  • Review 45 (2018-12-29 - Rating: 5)

    My mom is elderly and many times she gets ripped off from companies; however, these guys are honest and genuine! Not only did they come out the same day, the plumber was SUPER courteous and efficient! Brie, the wonderful girl who you will talk with when scheduling, is just such a sweet and efficient person! I just LOVE her!

  • Review 46 (2020-12-18 - Rating: 5)

    I am so impressed. Last night around 9pm I called as we had an emergency. Our plumbing was backed up. Toilets not flushing and dirty water coming into tub. I called and they had someone at my home within 2 hrs. The price was very reasonable too considering it was after hours (they didnt charge an after hours fee, just regular hourly rates). They fixed the clog and drains were working again within 1 hr of them arriving. I have already given their info to my friends and family and I will contact them for future repairs.

  • Review 47 (2022-10-06 - Rating: 5)

    Aaron #5 came to my place of business and was very polite and respectful. He got the parts needed and fixed our sink thats been down for months without any problem. He was awesome!!!! THANKS AARON #5

  • Review 48 (2019-02-04 - Rating: 5)

    Once again I was faced with a sewer system that simply would not behave, and I needed someone who would come ASAP and get the job done without ripping me off. Im glad I called these folks! It turns out I needed a huge job; my entire sewer pipe needed to be replaced. The house I purchased 6 months earlier wasnt up to code at all! These guys went a long way to get the job done right, digging under a wall to lay the new pipe! It was a big, messy job and they got it done and never left me without the ability to use the bathroom or shower when I needed it! The technicians were very nice and got the job done quickly, all while giving me a good price. And they followed up every day to make sure I was informed about what was happening with the job. You can give your business to these people confidently!

  • Review 49 (2017-10-10 - Rating: 5)

    My laundry line started to back up and leaked water all over my garage. It was nothing I was able to fix, so I called Preferred Plumbing and Drain. They sent service person Tom and he arrived and within the hour as promised. The tech was able to cable my laundry line thoroughly. He tested all the lines to make sure everything ran correctly. I was able to return to doing my laundry with no further issues and have not had any problems since. I would definitely use these guys again. Thank you PPD!

  • Review 50 (2022-05-28 - Rating: 5)

    Our technician Paul #72 came in to the property today, and he provided wonderful service, and a positive attitude. Great reflection of his company and professional. Definitely would recommend!Thanks again Paul !

  • Review 51 (2019-10-11 - Rating: 5)

    Benjamin Williams Milpitas CAThanks for your excellent service today 10/10/19 at Ross store Newark ca at store 1401. He presented us with professionalism n greeted us by his name. He did an excellent job fixing our mens bathroom stall and showed us his finish product when he was done allowing us to see that it was fixed and up and running again. Thanks again for excellent job.

  • Review 52 (2021-08-24 - Rating: 5)

    Prompt and professional service from the entire team hooking up a gas line to our outside firepit. I would definitely recommend for any plumbing needs.

  • Review 53 (2024-09-30 - Rating: 5)

    👤💭 Glen Stern 3:21 P.M.Mo 09.30.2024Re: Preferred Plumbing & Drain👍⭐⭐⭐⭐⭐The plumber Mr. Audel #10, just snaked my severely clogged apartment bathroom sink:A neatly uniformed, to say the least courteous as informative Mr. Audel #10 wasted no time accurately diagnosing and resolving the plumbing issue in less than (35) minutes and tidied up upon request on his way out.Preferred Plumbing & Drain 👍 ...Reasonably priced and like Amazon , Customer Service Eccentric.Cheers,

  • Review 54 (2021-10-10 - Rating: 5)

    Their technician Herman came out to our house on a Sunday and replaced our shower valve and toilet shutoff valve. He did his work quickly and professionally. Whenever I need plumbing done in the future Ill call Preferred Plumbing first.

  • Review 55 (2020-07-27 - Rating: 5)

    Great work! Michael Rivera from Preferred Plumbing came out Sunday and helped me get my shower fixed. Very happy with the results and he went above and beyond to get everything in working order. Thank you!

  • Review 56 (2022-10-19 - Rating: 5)

    Tyree AKA tech 28 is the man. He arrived 30 minutes after I called . He was friendly and helpful . It was his day off, but he showed up right away . He was a great listener and got the job done promptly . I would recommend him to friends ,or family . You Da Man. Thanks.

  • Review 57 (2022-04-28 - Rating: 5)

    Contacted Preferred Plumbing, Kavar arrived on time, explained the process, and fixed the issue. kavar was very transparent and I highly recommend the company and it’s employees. I will definitely use this company and refer this business in the future.Realtor Stefani Beck

  • Review 58 (2021-07-02 - Rating: 5)

    I called rooter hero first. Julio said he could not put a snake in my cleanout. Instead he wanted me to pay 5200.00 to replace the clean out.So I called preferred plumbing, they came out the same day..Nic #9 used the snake and unclogged the toilet and shower thru the clean out. He was very patient, and a hard worker. Job successfully completed. Affordable price and a senior discount.Good job. Thank you

  • Review 59 (2020-05-26 - Rating: 5)

    I have used Preferred Plumbing for all my plumbing issues. Before discovering this company, I used several different contractors with various issues (over-priced, not good work, etc). Preferred has replaced my garbage disposal, cleared my drains and fixed several clogs promptly and at a great price. I highly recommend them.

  • Review 60 (2019-04-06 - Rating: 5)

    Benjamin Williams Milpitas Ca,Benjamin presented his self with professionalism at the San Francisco Tesla dealership. He greeted everyone with class, he did great job providing us on the situation thats causing so much damage in the service area. He took care the problem as fast as he could. I just want to say, the Tesla team thanks you.

  • Review 61 (2020-08-18 - Rating: 5)

    Tech 17 came into my home very respectfully and professionally unclogged our shower and even removed a toilet. He did all this within 30mins of ringing my door bell. I appreciate how he explained everything he did and what to watch for in the future. Highly recommend company.

  • Review 62 (2022-03-16 - Rating: 5)

    Preferred Plumbing and Drain cleaning services responded to my call in very professional manner. They sent the technician, Kavar (#08) for drain inspection and cleaning. Before starting the work, Kavar explained how the service works; what 30-days service warrantee covers and what is NOT covered under warrantee. This is third time I have hired this company for drain issue. It is my experience the technicians like Kavar are very professional.

  • Review 63 (2017-10-10 - Rating: 5)

    I called preferred plumbing and drain out to replace my cracked garbage disposer. My technician arrived within an hour of me calling in and had my new garbage disposer without a hitch. I was so impressed. Two hours from the time I called in to the time my problem was solved. I would recommend Preferred Plumbing and Drain to everyone.

  • Review 64 (2022-09-14 - Rating: 5)

    Jesus solorio tech#90 was the best! We loved his work and his professionalism. His customer service was exceptional! He explained everything and cleaned up after his job! Thanks so much jesus!

  • Review 65 (2018-11-19 - Rating: 5)

    Had a problem with my sink draining properly, and when I called preferred plumbing they were very friendly and got someone out to me quickly. Problem was fixed in no time, and at a great price. Would use them again and recommend for friends and family.

  • Review 66 (2023-01-01 - Rating: 5)

    Tech 21 was so professional and kind. He spent 5 1/2 working on our plumbing issue. I would recommend this business to anyone. Thank you Eduardo!!

  • Review 67 (2018-12-02 - Rating: 5)

    Just to give a little back story to our issue: Awhile back we had a clog issue that caused water to backup into the toilets and showers in our downstairs. It was a Sunday evening I believe and the company that came out to help said they fixed the problem, however, the issue came up again the next day. The same company sent out the same person and they struggled finding any clog in our pipes that would be causing an issue. Whatever they did it worked for sometime, but last night it reared its ugly head again and after plunging for over 30 minutes we broke down and decided to call a plumber to come out the next day, which is now today. Today is a Sunday, so anyone working today is greatly appreciated obviously but the man, named Karl (Walden is the last name I think), that came out today was exactly what we needed. He found a huge clog at a location in our pipes that the previous person had stated there was a turn in the pipe that couldnt be pushed through. Karl not only cleared this clog but also fixed a pipe in our toilet that was broken and had been leaking into a bucket behind the toilet for sometime now. He went above and beyond our expectations in regards to quality of labor. He did all this while still being friendly and kind to my whole family, who can be a little nosey sometimes (lol) and had all the patience in the world when explaining his work and what was going on. I will happily refer this company (and specifically Karl) to anyone looking for a trustworthy and knowledgeable plumber, whether its an emergency or just a general issue. Thank you!

  • Review 68 (2019-06-04 - Rating: 4)

    The plumber who came out (Jacob i believe) was really friendly. Although it took him two visits to fully clear the clogged line, there was zero problems having him come out and snake the line again under warrantee. Why the one star off (would knock of 1.5 if i could): Im not really a fan of them repeatedly calling, and emailing me asking for a review. One call or email is enough guys.

  • Review 69 (2022-11-10 - Rating: 5)

    Matt replaced our old toilet. He was friendly knowledgeable and explained everything well. Ive used Preferred plumbing on several occasions and always had a good experience. Thanks

  • Review 70 (2018-12-27 - Rating: 5)

    Marcos R came out on CHRISTMAS day and saved the day! He worked for two hours to snake the pipe and push the blockage out so that we could again use water in the house. It really saved Christmas for us! I am endlessly thankful to Marcos R for coming out in the middle of the holiday. Marcos was polite, professional, punctual, and tremendously helpful. I highly recommend Preferred Plumbing and highly praise Marcos R. Thank you very much!

  • Review 71 (2020-07-31 - Rating: 4)

    Had a great Experience with the Company. We have used them for over year and they have great employee who take good care of your needs We good to the Concord office and Michael Tech 17 was very good at his Job and was very professional and Safe & Clean Thx Gwen

  • Review 72 (2017-10-07 - Rating: 5)

    I received a call from my neighbor that water was running from my backyard out into the street. I called Preferred Plumbing and Drain. The service person arrived and within minutes had the water turned off. He determined that my dogs playing tug of war with the garden hose, had ripped the plumbing off the side of the house. In about 2 1/2 hours, the plumber not only had the plumbing repaired and the water back on to the house, but had also made friends with both of my dogs. Preferred Plumbing and Drain has gained a customer for life. Thank you for your prompt and courteous service.

  • Review 73 (2023-09-09 - Rating: 5)

    Carl repaired our broken secondary drain pipe at a fair price when fair isnt something I expect these days. Made sure to get his business card for future needs too.

  • Review 74 (2023-03-13 - Rating: 5)

    Michael (Tech # 34) did a good job, he came fast and responded on time and did a great job, I highly recommend him to anyone who needs help. Thank you Michael. 5 Stars!

  • Review 75 (2020-02-20 - Rating: 5)

    I would definitely recommend Preferred Plumbing, particularly in an emergency situation. We had a drain backup in the evening. We called 4 other plumbers, some who advertised 24/7 service but the only one who came through was Preferred Plumbing within an hour of calling. Pedro #25 was friendly and professional.

  • Review 76 (2024-08-12 - Rating: 5)

    I had my tank less water heater stop working and called Preferred Plumbing in the morning and they were able to get Kory to come by later the same day. He took the time to check my water heater and let me know what was wrong. I will keep them as my go to plumbers.

  • Review 77 (2019-03-10 - Rating: 5)

    Preferred Plumbing was great. The guy whom came to fix the problem, figured out exactly what was wrong and fixed the problem. I have had no problem with my kitchen sink since..Thanks once again for the great service.

  • Review 78 (2020-10-12 - Rating: 5)

    Our tech, Scott W #43 was great! Super nice guy, got the job done, and was all reasonably priced. Definitely will be using them again!

  • Review 79 (2019-04-03 - Rating: 5)

    I called these guys with a blocked drain and within in an hour Boun was at my house. He was neat and thorough. He cleared my drain made no mess and was quite friendly. I would highly recommend Boun and Preferred Plumbing.

  • Review 80 (2020-03-11 - Rating: 5)

    Everyone we have dealt with are very curious, knowledgeable & helpful. Whenever I call in with my issue i always get a call back within minutes to scheduled an appointment at my convenience, usually the same day. They are usually on time if not sometimes earlier

  • Review 81 (2019-06-11 - Rating: 5)

    Benjamin Williams, our of the Milpitas location came for repair on our restrooms. Benjamin went above and beyond to get parts locally, and take care of everything locally instead of making multiple trips, and we really appreciate it.

  • Review 82 (2024-04-24 - Rating: 5)

    I definitely recommend everything from the phone call to the tech to the price was great thank you

  • Review 83 (2022-05-13 - Rating: 5)

    Paul #72 was awesome and dealt with the clogged drain in my moms apartment. He is very friendly and dealt with our apartment managements penny pinchers.

  • Review 84 (2019-03-18 - Rating: 5)

    Jaime Novoa and Benjamin Williams came by and fixed my toilet and some pipes and did an awesome job!! 👏🏼 👏🏼 Very professional and personable! Highly recommended!

  • Review 85 (2022-08-21 - Rating: 5)

    Michael was absolutely amazing and really helped us out today. Super nice and did an amazing job. Thank you so much!

  • Review 86 (2019-04-08 - Rating: 5)

    Benjamin Williams from Milpitas is the best! Came to our job site and exceeded expectations and shattered limitations. Number One in the business. Wow.

  • Review 87 (2022-09-13 - Rating: 5)

    Matt J. #27 was an absolute life saver! He was so extremely nice and professional! Cannot thank him enough!

  • Review 88 (2019-03-16 - Rating: 4)

    Plumber was courteous and worked fast. I thought the price for swapping out a water heater was too extensive, otherwise it was a good service..

  • Review 89 (2022-04-06 - Rating: 5)

    Fast, friendly, affordable and professional service! Technician was knowledgeable and kind and I would use this company again and highly recommend them to anyone!

  • Review 90 (2019-08-31 - Rating: 5)

    Benjamin was extremely knowledgeable and patience in explaining the why behind the what for our plumbing issues. Very pleased with his service!

  • Review 91 (2022-10-10 - Rating: 5)

    Very nice guy. Resolved our issue and explained the issue we were having!! Thank you so much Matt J #27You were awesome!!!!!

  • Review 92 (2017-10-06 - Rating: 5)

    Showed up on time to install new faucets in my bathrooms and showers..listened to my requests and very friendly, plumber worked with great attention to detail and cleaned up well after job was done, everything works without leaks and looks great!

  • Review 93 (2021-02-05 - Rating: 5)

    Very professional on time and price is just right. I will definitely use them for all my plumbing needs.

  • Review 94 (2018-11-19 - Rating: 5)

    Preferred Plumbing handles all of our plumbing needs. Their fast and friendly service is what we get every time. Thank you

  • Review 95 (2020-05-03 - Rating: 5)

    Company was very quick and responsive. Mike was timely, polite and did an excellent job.

  • Review 96 (2018-12-12 - Rating: 5)

    Immensely helpful, courteous and understanding. Over and above. Jeff and Andrews work was excellent, would recommend and refer them without question.

  • Review 97 (2018-06-13 - Rating: 5)

    Jorge did a great job fixing someone elses work. Friendly, efficient, and knowledgeable. Thank you.

  • Review 98 (2021-12-13 - Rating: 4)

    They do great work at reasonable prices. Been using them for years. Always there when I need them.

  • Review 99 (2021-06-27 - Rating: 5)

    Nick knew exactly what to fix and came in a timely manner. We appreciate you alls professional service!

  • Review 100 (2024-02-06 - Rating: 5)

    Use them often for our business. Always fast and efficient.

  • Review 101 (2021-04-24 - Rating: 5)

    Zach, the technician, was honest and fair. Even came back the next day to ensure a job well done!

  • Review 102 (2018-11-20 - Rating: 5)

    I have been using Prefered plumbing as a subcontractor for last 8 years, love working with this team.

  • Review 103 (2019-01-07 - Rating: 5)

    We received great service. We will definitely use them again.

  • Review 104 (2022-09-22 - Rating: 5)

    Preferred Plumbing and Drain does excellent work at reasonable prices! Ive used them twice now and their work was impeccable each time. Reggie was my tech this time and he was professional, friendly, and honest about repair costs and what I might be looking at down the line. I cant recommend Preferred Plumbing and Drain enough!

  • Review 105 (2020-07-16 - Rating: 5)

    Very professional and answered all of my many questions so that I could make an informed decision.

  • Review 106 (2022-12-12 - Rating: 5)

    Great service by Edwardo tech 21. We called on a Sunday evening with drainage issue and we could not have asked for a better service. I highly recommend Edwardo’s services.

  • Review 107 (2022-07-11 - Rating: 5)

    Tony (#74) provided exceptional service while diagnosing a water pressure issue and installing a new faucet for my mother-in-law while we visited her today. He was friendly, courteous, knowledgable and extremely professional. I dont know if they allow you to request a particular plumber, but Id try asking for Tony if you have a plumbing issue.

  • Review 108 (2023-02-11 - Rating: 5)

    I am renting a house where the shower drain stopped draining and after liquid plumber and plunging the backup only got worse as sewage was coming up and out backing up the pipe and into the shower pan. The property management sent out Preferred Plumbing & Drain. Repair men Eduardo (tech 21) and trainee Kito were on time, extremely courteous, knowledgeable about what they needed to do and corrected the issues with short term corrections and suggested long term fixes as well. Great job Eduardo and Kito. Thanks.

  • Review 109 (2022-09-07 - Rating: 5)

    Quick response for a Saturday night. Great service and friendly. They were able to assess the issue and fix it quick!

  • Review 110 (2022-02-13 - Rating: 5)

    Tony #74 was very professional and was always on time. He’s friendly and is very knowledgeable about his work. I would recommend him to anyone who has plumbing issues and you’ll be happy you did. He’s great!

  • Review 111 (2020-06-25 - Rating: 5)

    Tai was wonderful. She is in Sacramento! Ask for her.

  • Review 112 (2019-12-12 - Rating: 5)

    Came out same day and very knowledgeable. I would call again.

  • Review 113 (2022-09-22 - Rating: 5)

    They are amazing . Mike, Anthony and leana were Very helpful and professional. Got the job done . With a satisfied customer. Thank you preferred plumbing.

  • Review 114 (2019-03-25 - Rating: 5)

    The work they did was on my rental. They where on time and quick to do the job. They where able to take my information over the phone and not need me to be there. Called me when that where done, gave them my CC number and all was done. A few weeks later called me with a follow up to make sure all was good. Thanks for the great work and response on a short notice, kinda of an emergency.

  • Review 115 (2022-08-19 - Rating: 5)

    Matt J #27 did an amazing job fixing my air gap and ptrap. He was professional and very knowledgeable.Great guy !

  • Review 116 (2021-02-19 - Rating: 4)

    Preferred plumbing did a great job they came out took care of the problem and did a great job

  • Review 117 (2021-07-01 - Rating: 5)

    Had a clogged main. Called. Someone was at my house in less than 30 minutes. Mind you, this was at like 10pm. Ryan. Super professional. Very friendly. Very knowledgeable. And dedicated to getting the job done. He went far above and beyond what was expected. Highly recommend this company and if you can get Ryan to your house even better. Thank you! And thank you for your service man!

  • Review 118 (2018-12-26 - Rating: 4)

    Ask for Reggie for a morning appointment, and you will do just great with Preferred Plumbing. The first plumber who came out is very young and made multiple errors on two larger jobs. He did stop a loud sound from the pipes by changing out the kitchen sink, but he accidentally wrapped the hose to the pull out faucet around a pipe so that it could not extend all the way. Also, the first plumber (very young) didnt stop the dripping in the bathroom because he changed out the shower head instead of the handle for the water. He also forgot to turn back on the hot water for the dishwasher, so I had no dishwasher for Christmas Eve and Christmas day (very hard).The second plumber Reggie was very knowledgeable and fixed all the problems that the fist plumber left, with no extra labor charge because I spoke to someone at dispatch. I would have given Preferred Plumbing a 5 star rating if Reggie had come out in the fist place. The younger plumber, who will remain nameless, will learn to be a better plumber with time and training. The call was very late because the previous job went long, so he was tiered. Dont expect the appointment to start in time, unless you have a morning appointment.Ask for Reggie in the morning and you will be a very happy customer!

  • Review 119 (2021-03-23 - Rating: 4)

    Ok so I gave4 stars because Tech 11 showed up and did a great job. Plus was so professional. You got 0 star for the logistics of everything. Management wants to know what went wrong I would be more then happy to explain to you where you went wrong on that side of the phone. Thank you and at the end of the day Tech 11 bailed me out and got you your for stars. You should appreciate employees like him. Or I would have rated you 3 star below that.

  • Review 120 (2019-05-17 - Rating: 5)

    Great service and customer service we will definitely use them again.

  • Review 121 (2020-06-03 - Rating: 5)

    My tech Eric went above and beyond in his service. He is a huge asset to his company. He was professional, responsive and helped me navigate the process of replacing my water pipes, which I am very thankful for. He even called me on his day off to give me an update. Thank you Eric!

  • Review 122 (2019-01-26 - Rating: 5)

    Saturday service no problem showed up 1hr. early 2nd time i used this company with great results and great service really will call again if needed but hopefully wont be needing😃

  • Review 123 (2020-02-28 - Rating: 5)

    Very friendly and helpful!Extremely puncutal. Would highly recommend.

  • Review 124 (2019-03-22 - Rating: 5)

    Great service. Fast and did not break the budget

  • Review 125 (2018-09-28 - Rating: 5)

    Christian Is a Hard Worker With Wonderful Work Ethic

  • Review 126 (2020-08-14 - Rating: 5)

    Brad was great. Quick and efficient!

  • Review 127 (2021-02-05 - Rating: 5)

    Very good service, responsive was the best. Friendly too.....👍🏼

  • Review 128 (2021-07-23 - Rating: 5)

    We had sprung a leak under our house gave them a call withing an hour they where here fixing the problem. I will for sure use them again.

  • Review 129 (2018-01-14 - Rating: 5)

    I have used preferred plumbing many times and have been happy with the quality work and pricing. Preferred plumbing is my goto when i have any plumbing issues.

  • Review 130 (2023-02-02 - Rating: 5)

    Great staff! Wonderful service!!!

  • Review 131 (2021-10-01 - Rating: 5)

    Excellent Service ask for Josh #42

  • Review 132 (2018-08-17 - Rating: 5)

    Reliable, honest & fair pricing.

  • Review 133 (2020-01-22 - Rating: 5)

    Great plumber technician Lane Robinson

  • Review 134 (2020-12-21 - Rating: 5)

    Very profesional and friendly people

  • Review 135 (2022-11-17 - Rating: 5)

    Great guy and great work

  • Review 136 (2025-01-09 - Rating: 5)

    Our tenant recently let us know that our shower was leaking, and the toilet wasnt operating correctly. Every other plumber told me it would be days before they could come out. Preferred Plumbing was there within 24 hours, had everything fixed for a great price, and our tenant told us the technician was a joy to be around. Ive worked with quite a few plumbers in my time, and Preferred is the best of the best.

  • Review 137 (2024-01-17 - Rating: 5)

    Their service is bilingual and that helped me a lot and the worker did an excellent job, very Professional and their costs affordable. 100% recommended

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