Roto-Rooter Plumbing, Drain, & Water Restoration Services

Photo of Roto-Rooter Plumbing, Drain, & Water Restoration Services

Located in New philadelphia, Ohio

Address: 712 Ray Ave NW, New Philadelphia, OH 44663, United States

Phone: +1 330-390-4553

Rating: 4.8

Services

  • On-site services
  • Repair services
  • Credit cards

Categories

  • Plumber
  • Drainage service
  • Excavating contractor
  • Water damage restoration service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-20 - Rating: 5)

    I recently just bought my first home and it is an older home built on the 60’s I have a big problem with my old Clay pipes being full of roots. Mark, John, Brandon, their helpers were so nice and very helpful! John was very easy and honest with me being A first time homebuyer. Mark really broke everything down from my family and I and explained what needed fixed and why. Very grateful to have them help me with this experience.

  • Review 2 (2024-12-18 - Rating: 5)

    We bought a house two years ago, immediately had issues with our water line. Aaron from Roto Rooter whom was in leadership was hands on the entire time. Communication was phenomenal and the type of service and support that was provided was amazing! We truly appreciate this company and the constant communication and reassurance that everything was fixed properly! Definitely recommend Aaron at Roto Rooter for your jobs needing done!He also will take time out of his afternoon even when not on shift to communicate and check in. You don’t find good service like this anymore. Thank you Aaron!

  • Review 3 (2024-12-20 - Rating: 5)

    Tate did a great job! He was punctual, very friendly, and stayed on task getting the job done. Very pleased with our experience with you!

  • Review 4 (2024-09-07 - Rating: 5)

    John, Anthony, and William gave us the absolute best experience! First, they were very friendly and professional. Second, they were clearly experts in their field. Third, they gave us several options to address our situation. We did not feel pressured in any way and were extremely satisfied with their service. Well done!!

  • Review 5 (2024-10-19 - Rating: 5)

    Anthony was very professional and super respectful. He made us feel like our situation was under control. He was very knowledgeable and helped us understand our homes needs. Big thank you to him and the company. Thankyou

  • Review 6 (2025-01-05 - Rating: 5)

    Extremely professional and thorough! Also very transparent and both kept me informed as well as helped educate me on what is going on and how to continue to maintain. Very impressed!

  • Review 7 (2025-01-05 - Rating: 5)

    Russell was a huge help, very knowledgeable young man, he was very kind as I was to him, he was even able to show up earlier than expected, initially was told I couldn’t get anybody between 8-10 o’clock PM, luckily he was able to get a job done sooner than expected and made it out to my place around 430 or so, the drain in my basement drains to perfection now, thank you Russell and thank you Roto-Rooter!!

  • Review 8 (2024-11-11 - Rating: 5)

    We had them in here for a pipe replacement and the plumber took out our fireplace that wasn’t needed to be removed to get to the pipe, and the cleanup crew did not clean up their mess we still have bricks on one side of our house and wood from the fake ceiling on the other side of the house, and we still have a mess where the fireplace was. The cleanup crew insisted we get new carpet which was not in the contract either. They replaced the pipes and got the toilet working but not the bathtub like they were going to do.The review would have been higher if not for what is still left to be cleaned up cause we have a different company doing the cleanupPlease do not call me I won’t answer I’ll pick a different company to replace the kitchen faucetUpdate: the cleanup crew returned and were very respectful of the property and our wishes as well

  • Review 9 (2024-07-09 - Rating: 5)

    I was very pleased with how quickly Mark came. I’m very happy with the work and intend to use this service in the future. I feel like I can recommend their services with confidence. Mark and Kevin are terrific guys. I really appreciate all the work they’re doing for me.The job is finished and I’m very pleased with the work. I’m so happy my friend recommended them!

  • Review 10 (2024-09-23 - Rating: 5)

    Roto Rooter assisted with a major upgrade to family home I recently purchased which needed significant overhaul to basement level pipes and main connection to the street. Team was professional and personable! I would recommend their services.

  • Review 11 (2024-08-29 - Rating: 5)

    Excellent company to deal with. As a Quality Manager, I deal with many companies regarding customer care as a customer and supplier. Roto-Rooter made me feel like they valued my business. The communication was excellent and the urgency with which they treated my situation with was outstanding. Still working through the job, but if they continue to handle it the same throughout the entire process I will definitely make them my first call the next time I have an issue!Roto-Rooters portion of the project was completed. The work was good, but the pricing is ridiculous. I was in a position of not being able to change to a different company and had to get the work done immediately. Thus, I paid the money to be done with it. I understand youre a business trying to make money, but you can do that without charging significantly more than any other plumber.

  • Review 12 (2024-11-06 - Rating: 5)

    We are so happy that our friend recommended your company!!! Everyone we had helping us was kind and friendly!Tate was very knowledgeable! We will definably be using you again!!!Thank you!

  • Review 13 (2024-08-20 - Rating: 5)

    Roto Rooter always does a great job for us. Tate was the plumber who worked at our home. He was very friendly, extremely knowledgeable, and timely with his service. He prepared qoutes and explained everything in detail. My wife and I are very happy with Roto Rooter.

  • Review 14 (2024-10-01 - Rating: 5)

    Anthony did an excellent job. He was friendly, professional and worked very hard. I would welcome him back in my home again if I needed Roto-Rooter!!!

  • Review 15 (2024-07-10 - Rating: 5)

    We had a wonderful experience working with Tate! Was very nice and informative. He went over all of the updates we had done and got it all done quickly! Highly recommend him!

  • Review 16 (2024-09-07 - Rating: 5)

    Mark give us excellent service. Done his job fantastically. Thank you Mark once again and Roto-rooter for your great service.

  • Review 17 (2024-07-05 - Rating: 5)

    Tate was awesome ! He explained everything and was clear on the price. He fit me in his schedule the same day!! Very knowledgeable and nice young man. Thank you!! Love my new spigots

  • Review 18 (2024-09-12 - Rating: 5)

    Mark G was extremely kind and extremely fast at clearing drain that has been a persistent issue for weeks thanks Mark! Highly recommend 10/10

  • Review 19 (2024-07-22 - Rating: 5)

    Very happy with Brandon, Christen,Mark and William. Had a clogged line running to the septic tank. This Roto rooter crew took fast care of the problem. Thanks again, good job.

  • Review 20 (2024-10-25 - Rating: 5)

    My technician Mark G did an Awesome job today to repair my sump pump. It is an old house and the previous owner Jerry rigged something up and he was able to quickly and efficiently set up a new system. He was also very personable and professional. Trustworthy, efficient, great work!

  • Review 21 (2024-06-23 - Rating: 5)

    We had an emergency on a Sunday and called praying we could get someone to come out same day. They got here super quick and not only did a tech come out but 2 supervisors came out also to help! Justice was very professional and they got us taken care of! Will definitely be calling them again if we have another emergency.

  • Review 22 (2024-05-22 - Rating: 5)

    The technician that came out, his name was Tate. He did a very good job and I am very impressed with how well he did the pipes that we had in our basement. Our pipes were the original pipes from the 1930s. He was very knowledgeable, he got everything done in a timely manner, I’ve never been with Roto-Rooter before, but I will be going to them for future reference and anything that has to deal with my plumbing issues. Five stars for Roto-Rooter I appreciate you guys and thank you for helping take care of my issues. Price was very reasonable too. I will definitely be going to them in the future when I am ready to purchase a water softener. Thank you, Tate. I really appreciate you sir!

  • Review 23 (2024-06-21 - Rating: 5)

    I had a bad experience with another plumbing company and decided to try Roto rooter! Had a small mishap while doing a smoke test. But top notch professionalism out of 2 of there supervisors eased the situation and is going above and beyond to fix the mishap and the reason I called them. Their quick and professional response to the situation and the fixing of the problem will have me calling them back for my plumbing needs.

  • Review 24 (2024-11-15 - Rating: 5)

    Very Professional and dedicated service. Would use again for all my plumbing needs. Thanks so much

  • Review 25 (2024-09-12 - Rating: 5)

    Mark G. Very friendly, unbelievably fast. Handle his business with such a professional level. Simply Outstanding!!!!

  • Review 26 (2024-12-21 - Rating: 5)

    Our service man, Tate was very professional and friendly. He cleaned everything up when he was finished.

  • Review 27 (2024-05-27 - Rating: 5)

    Me and my husband had a great experience with Gary, the camera man to check out our sewer lines. He was very professional, informative and nice. We were very appreciative of our experience of him and overall Roto Rotors Canton office coming to our uhrichsville home. Thanks again!!

  • Review 28 (2024-11-06 - Rating: 5)

    Very nice men. Explaining what we need to have done to fix our problem!! Been using this company for years!!♥️

  • Review 29 (2023-12-06 - Rating: 5)

    100% best service and quality for your money. I highly recommend. Had a leak in the wall behind my shower. Tech named Brandon had to take my hot water tank out and reinstall to fix the issue. He got it done in four hours. By himself. Fantastic work. And for way less than I was expecting! Just wow. Thank you! They send you the techs photo and call before they are arriving to let you know they are on their way. Just fantastic. So impressed.

  • Review 30 (2024-02-24 - Rating: 5)

    I had William Smith out to survey a clog in our basement drain and he was wonderful!! He had such an easy personality to get along with and made it very easy for me to understand what was happening. He thoroughly explained it all and even called my insurance for me! Each individual that has came to help solve the problem has been wonderful as well! Highly recommend!

  • Review 31 (2025-01-06 - Rating: 5)

    Excellent service, showed up early, completed work quickly.

  • Review 32 (2024-03-24 - Rating: 5)

    Justice was so kind. He went out of his way to help me. He showed me everything that needs to happen, from immediate need to future investments. I am so happy and grateful for the level of respect and professionalism that I received. I will recommend this company to everyone.

  • Review 33 (2024-06-27 - Rating: 5)

    The young man that was here first was a total gentleMan.. he explained everything heWas going to do. Two other gentlemen showed up. They explained what they were going to do. Couldnt have asked for kinder people. Thank you.

  • Review 34 (2024-01-03 - Rating: 5)

    Rotor Rooter was available same day for service, Tate and his traineee were great and worked hard to complete our difficult clog. Follow up visit by Supervisor Gary was very informative and he provided great information. The company cares about the work they do, and it shows in their service.

  • Review 35 (2024-10-07 - Rating: 4)

    Matt and the whole Roto Rooter system were awesome. Very polite and answered any questions. Very courteous and cared about my house. Cleaned up after and was good.

  • Review 36 (2024-05-06 - Rating: 5)

    Weve been experiencing odors off and on in different areas of our home. Deion walked thru and was able to locate the cause, gases were releasing from the toilet(s) gasket seal(s). He replaced both toilet seals leaving no mess. He was friendly and knowledgeable. It did take some time to locate the cause so his manager Kevin came out to assist which helped get the work done in a timely manner once started. This is my second time using their service. They are my go to if needed.Unfortunately they were needed again. This time a team of them came out and after walking thru Kevin located the actual cause. A pipe broke in the crawl space under the master bed & bathroom which was dumping waste water on the ground that created a cesspool.The restoration team came out and cleaned up the waste water. They placed several fans and a dehumidifier in the space to help with drying. They were professional, timely, and did not leave a mess!Justice was able to enter the crawl space and found the tub drain pipe was broken which was dumping waste water into the crawl space. The waste water pools were causing the odor we smelled. After he replaced the pipes and parts he tested for leaks. He was professional, timely, and courteous.Roto Rooter having a restoration team made it even more convenient.Thank you guys for taking the time to listen to us and find the core issue!

  • Review 37 (2024-06-04 - Rating: 5)

    Matt was courteous. Knowledgeable. And took his time to make sure you understood exactly what he was doing. I would recommend them for sure.

  • Review 38 (2024-05-05 - Rating: 5)

    Adam was very professional and knowledgeable. He came and delt the my issues quickly and answered all questions I had. Will definitely recommend and use again in the future. Thanks Adam and Roto-Rooter.

  • Review 39 (2024-03-18 - Rating: 5)

    We had a backup in the basement drain. Brandon came and cleared the drain . Its an old clay pipe. He was very informative on what to do with the drain. They came the same day I called. Very nice and cleaned up. I recommend them .

  • Review 40 (2024-09-10 - Rating: 5)

    Mark was super nice - Knowledgeable- very helpfulGreat person to have working for ya …..

  • Review 41 (2024-04-11 - Rating: 5)

    Tate with Roto-Rooter did a great job with fixing our plumbing issues. Excellent customer service, expertise, and very efficient. I will be continuing to work with Roto-Rooter in the future.

  • Review 42 (2024-05-16 - Rating: 5)

    Very helpful and informative. With what it was they definitely worked with me to make sure I had proper running water and sewage. I am grateful for the help. Also got the job done very fast!

  • Review 43 (2023-11-25 - Rating: 5)

    Roto-Rooter came within 2 hours of my call. On a holiday weekend no less. Deionne was very friendly and knew just what to do. He was in and out in a few minutes; problem fixed! Very happy with their service.

  • Review 44 (2023-04-14 - Rating: 5)

    From the call for service to the completion, everything was great! Our service professional, Russ, was top notch! He was not only knowledgeable and professional, but extremely kind and courteous. He took time to explain everything. When he did the toilet installation, he was extremely careful by putting a tarp down, cleaning everything with great care and removing all of the trash. The world could use more young men like Russ! He is a great asset and representative to Roto-Rooter! Thank you, Russ!

  • Review 45 (2024-12-09 - Rating: 5)

    Nate was very nice, new what he was doing, very polite, good man.

  • Review 46 (2024-03-28 - Rating: 5)

    Tate and Mike gave us fantastic service! They were professional, polite. We would call them again if needed.

  • Review 47 (2024-12-13 - Rating: 5)

    Very prompt, great service, Brady is an awesome service tech.

  • Review 48 (2024-07-22 - Rating: 5)

    Super friendly people and very professional!

  • Review 49 (2023-02-04 - Rating: 5)

    Matt was our technician. He arrived on time and was super professional. He got the job done in a timely fashion and was very informative of other services offered. I would highly recommend Matt and the company for any clogged drain needs you may have. The professionalism of the young man was outstanding. I would not hesitate one second to hire the show me in if I had a business of my own.Thanks,Mr. Ledford

  • Review 50 (2023-09-08 - Rating: 5)

    If you are in the St. Clairsville area, ask for Matt or George, you will not be disappointed. I cannot recommend these two enough. Not only were they early but they were super knowledgeable, professional, and dedicated. After dealing with a terrible company prior, George and Matt were able to completely fix our issue and advised us how to proceed in the future (should we have any other issues). They were here for 4 hours, located a hidden second stack I wasnt aware of and cleared the entire line and drains. George even fixed a leak under my kitchen sink just because he could.

  • Review 51 (2024-01-09 - Rating: 5)

    There were 2 technicians who came out to do, what we thought was, a quick pipe cleaning. They discovered that the issue was deeper in and gave us recommendations as to what could actually be the problem. The problem could not be fixed with what they had and with what they could do. They did not charge us for removing and then re-attaching the toilet for the pipe cleaning. Both technicians were professionals to a T and even though they did not complete any work, I would gladly go to Roto-Rooter for any future problems I do have.

  • Review 52 (2022-11-16 - Rating: 5)

    What a great experience we had with Roto-Rooter. From the time we called to make the appointment to Mike taking the time to explain what and how he was going to fix our backup. This was nice to see considering we spent $500.00 on another plumber which came out twice and we still had the same problem. The whole process went great. We will definitely call them again in the future if the need arises. A+++

  • Review 53 (2024-05-22 - Rating: 5)

    Great experience. Technician Justice was awesome. Explained everything beforehand ,cleaned up when done , very respectful and professional.

  • Review 54 (2024-11-20 - Rating: 5)

    Timely, customer service oriented. I really like they core of the issue.

  • Review 55 (2024-06-13 - Rating: 5)

    Absolutely fantastic service by a fantastic technician. Very professional and very knowledgeable. I will definitely use you guys for all future plumbing needs. 👍

  • Review 56 (2024-05-30 - Rating: 5)

    Great customer service! Very friendly! Gave me a couple options for my plumbing situation. Good prices. In the future will only use them!!!

  • Review 57 (2022-08-31 - Rating: 5)

    We had a sewer blockage at 5 pm. We called the office & was able to get a technician earlier than the estimated time of arrival that same evening. From first meet & greet to the end, John did an exemplary job. He explained everything he was doing, was conscientious of our home & dogs, & was very courteous. He had a trainee with him & he went on with his job showing him step by step what to do. He spoke with our home warranty company & gave them all of the info they needed. He also went through future expectations of our pipes & what to plan for in the future. We were very happy that he was our technician. Thanks again John! 👏🏼

  • Review 58 (2024-11-24 - Rating: 5)

    Very professional and was very dedicated to get the job done.

  • Review 59 (2023-10-11 - Rating: 5)

    Tate was out right at the start of our appointment time which was great so we didn’t have to wait around. Had our basement leaks and installs sorted out in no time. Would recommend to anyone

  • Review 60 (2024-03-07 - Rating: 5)

    Matt was absolutely great. Diagnosed the issue and explained repairs needed. I would call Roto-Rooter again in a New York minute!

  • Review 61 (2023-03-02 - Rating: 5)

    Brandon Becker came and took care of our rather extensive water repair needs. He was calm, knowledgeable, and skilled as he replaced all of our water pipes in the house. He even took extra time to check out other concerns we had and fix those as well. Couldn’t be more impressed with him and Roto-Rooter for the good service they provided my small family.

  • Review 62 (2022-11-10 - Rating: 5)

    Brandon, Aaron and their Manager Kevin, were very kind and professional. I was extremely happy with their work and ability to communicate. Service was fast and friendly. I had a gas leak. They came out the day after my gas lines were shut off. They found all the leaks, repaired and tested the lines.I will request them again when I need more help.Michelle from Coshocton, Ohio

  • Review 63 (2024-02-26 - Rating: 5)

    Very helpful!Alex was very informative, checked everything we needed checked, ran prices and options, got the clogged fixed and quotes made for further repairs. Happy with the company and service

  • Review 64 (2023-11-21 - Rating: 5)

    I had a water leak from my well pump which we didn’t know at that time on a Sunday, water all over the bathroom floor and I called roto rooter and they sent a technician out within 2 hours! Mike inspected all possibilities and took care of the problem very quickly and he let me know step by step what he was going to do!!

  • Review 65 (2024-01-14 - Rating: 5)

    Water heater blew out. They got here within 2.5 hours after I called and got it replaced. Tech was friendly courteous and efficient. Very happy with service.

  • Review 66 (2024-12-21 - Rating: 5)

    Our tech, Matt, is always amazing and so fast and courteous and polite! Whenever I have drain needs I always call Roto Rooter! You guys are the best!! At this point I feel like Matt and Roto Rooter are family! Matt goes above and beyond and Roto Rooter is so lucky to have him as an employee!!

  • Review 67 (2024-03-21 - Rating: 5)

    Ive never been happier to do a load of laundry. Technician Justice was knowledgeable, kind, clean and prompt. This century old house was glad he stopped by.

  • Review 68 (2023-11-02 - Rating: 5)

    Tate was a very professional informative worker that cleaned up after himself and was a great worker thruout jobs . 2 toilets replaced and several areas of sinks cleaned out plus main line tree roots now I feel I’m good for at least another few years but if not I will call them back depends on how tree roots grow !

  • Review 69 (2022-11-19 - Rating: 5)

    Our Roto Rooter service person was Brian Evans. He was prompt, friendly, courteous and professional. He had the knowledge and skills to fix our problem and kept us informed during the process. He did great work and solved our problem in short order. He worked safely and was careful to protect our home during his work as well as during clean up after the job was finished. I would highly recommend Brian Evan’s and Roto Rooter for your plumbing needs.

  • Review 70 (2022-07-15 - Rating: 5)

    Tate was awesome. Very friendly and efficient. He Knew exactly how much it would cost before he did any repairs so there were no surprise fees. Will use roto rooter next time there’s any issues for sure.

  • Review 71 (2024-04-12 - Rating: 5)

    Brandon and Tate are awesome. Sometimes I’m afraid to use a “chain” service, but Roto Rooter has always been amazing to us.

  • Review 72 (2024-01-07 - Rating: 5)

    The guy was very pleasant sorry I dont remember his name did awesome job cleaning up was easy thanks so much for professional service we will use Roto Rooter again thanks again Great Job

  • Review 73 (2024-03-11 - Rating: 5)

    We needed emergency service late on a Sunday night, and they came right away and fixed the problem in no time! I am very happy and grateful they came through when we needed them.

  • Review 74 (2023-03-09 - Rating: 5)

    Jeremy & Billy were awesome, really hard workers. I am impressed by how the work together and how knowledgeable they are. Didnt have any down time, constantly on the move. Very good a their job. You and I are fortunate to have them working for Rooto in.

  • Review 75 (2024-05-06 - Rating: 5)

    Guys were very respectful of our home and us. Work was preformed in a professional manner and fixed the problem. Couldnt be happier.

  • Review 76 (2023-03-02 - Rating: 5)

    We had Brandon and he was excellent! We had many issues with our plumbing and he quickly identified all of the issues and got the job done quickly! He explained everything he was doing and was very professional throughout.

  • Review 77 (2024-06-25 - Rating: 4)

    Everything from a service standpoint went fine, technician was professional and friendly. Just thought prices were a little high.

  • Review 78 (2023-03-29 - Rating: 5)

    We had a backup in our main sewage line and kitchen sink. Our technician was prompt and courteous upon arrival. He was quick to identify the problem and resolve the issue. He also gave tips and techniques on how to prevent any issues in the future.

  • Review 79 (2024-04-29 - Rating: 5)

    My problem was fixed today. I am sooo grateful. That young man went through some stuff to fix it for me but he did a FANTASTIC job. Thank you so much

  • Review 80 (2023-11-13 - Rating: 5)

    They couldn’t help us this time so they didn’t charge for the work but it’s not their fault, our city needs to put some money into fixing their old lines. Our serviceman was super friendly, professional and very kind as we were dealing with the backup issues that keep occurring!

  • Review 81 (2023-06-16 - Rating: 5)

    Tate did a great job. Everything was explained with the best options and was able to fix and install our new toilet in a timely manner.

  • Review 82 (2020-10-13 - Rating: 5)

    We have had 3 major problems in the past couple weeks. Brad (plumber) & Mary (phone / office contact) were great. We were scheduled next day, and the jobs were done perfectly. We have old pipes (cast iron) that have been degrading over the past hundred years or so. Wed developed continually blocked pipes. So we used Roto Rooter to unplug the drains and replace the stack in the basement. They were very reasonable (cost), friendly and helpful. Will definitely use their services again!

  • Review 83 (2023-04-17 - Rating: 5)

    Russ did an excellent job and is very professional and knowledgeable. You can tell he takes pride in his work and is willing to learn. He is also kind and respectful of the property.

  • Review 84 (2024-09-09 - Rating: 5)

    Super quick service and the technician resolved the issue while providing an explanation of what he was doing on a step by step basis. He offered options and we appreciated this. The technician was very professional. We will definitely use this company in the future.

  • Review 85 (2023-08-02 - Rating: 5)

    Tate are tech was very nice and knowledgeable. He was upfront and honest and he did it in a timely manner and didn’t rush through it. Great job

  • Review 86 (2022-12-27 - Rating: 5)

    Tate and Brandon took care of my repairs today. Fast,friendly and very clean work as in left no mess. Thank you gentlemen. Appreciate what you do. And thank you Roto-Rooter for taking my call and servicing my home.

  • Review 87 (2023-05-17 - Rating: 5)

    Brandon was polite and explained everything very well. He was on time and very respectful. Definitely will call again if any further issues accrue.

  • Review 88 (2022-04-11 - Rating: 5)

    Needed a refrigerator ice-maker hose capped quickly, for a new refrigerator delivery. The technician was scheduled quickly, and called before arriving on time. He was extremely courteous and provided good information. The service was done neatly and cleanly. I’ve used RotoRooter before, and will definitely call them again.

  • Review 89 (2022-04-06 - Rating: 5)

    Tate was very professional and so polite with me, also straight forward with explaining anything he saw that was a problem and answering all my questions and fixed my issue within a decent time. I definitely would recommend and look forward to more repairing in the future. Thank you for your time.

  • Review 90 (2024-07-27 - Rating: 5)

    Wonderful service! I received a text before his arrival of his name and picture and when he would be here. He quickly identified the problem and solution and solved the issue.

  • Review 91 (2020-10-09 - Rating: 5)

    Brad was able to come to our house the same day as the problem occurred. He was professional and helpful. He tried with great effort to fix our problem and when he couldnt he laid out all our options and patiently answered our questions. Even though plumbing issues are never a good thing we had a great experience with Brad from Roto Rooter and would definitely use them again.

  • Review 92 (2020-06-06 - Rating: 5)

    I’ve had two technicians at our home (Ivan & JJ) in the last month. Both were very courteous, friendly, knowledgeable and worked diligently. I was able to get both appointments quickly and was kept in contact with prior to arrival. After being unable to book local Companies, it’s nice to know we found one we can rely on.

  • Review 93 (2021-12-24 - Rating: 5)

    Servicer Damian was great! He was friendly and helpful in explaining the issue, and resolving it. Damian was thorough and got the job done on Christmas Eve. His attitude was great and seemed a dedicated young man. Exemplified customer service.

  • Review 94 (2022-01-02 - Rating: 5)

    Damien was very professional, cleaned up everything and explained each step as he took it. I recommend Damien and Roto Rooter 100%! The office team was also very professional, kept me informed on my techs arrival and called to keep me completely i formed, fantastic customer service! Stark/Tuscarawas County branch of Roto Rooter is a great team of attentive, courteous and knowledgeable employees! Thank you!

  • Review 95 (2024-03-12 - Rating: 5)

    Quick friendly service, will definitely recommend! Thanks to Darius for his patience and hard work.

  • Review 96 (2023-10-01 - Rating: 5)

    Michael from Roto Rooter was fantastic! We had a mess and he was so helpful and took care of the problem! He’s 5 stars!

  • Review 97 (2022-01-21 - Rating: 5)

    I want to thank roto rooter for the work they performed for me today. They were on time and performed a professional quick service. Very professional and helpful from start to finish. Thank you gentlemen. Im a customer that experienced bad service and you more then redeemed yourselves and the company. Will never hesitate to call for all my plumbing needs.

  • Review 98 (2024-12-29 - Rating: 5)

    Chris was very professional and polite explaining everything.

  • Review 99 (2024-03-31 - Rating: 5)

    Our technician came in the middle of the night on a Saturday and completely fixed our drains. It was also a lot cheaper than we anticipated.

  • Review 100 (2021-08-26 - Rating: 5)

    Brandon figured out what was wrong with our water lines, but didn’t repair them at our request. We will have that done by the installer, since it is still under warranty. He was extremely professional and knowledgeable, as well as pleasant to deal with.

  • Review 101 (2024-09-05 - Rating: 5)

    Quick and very professional. Would use them again.

  • Review 102 (2019-10-10 - Rating: 5)

    Mark techican came over and he was professional. Kind and courtesy. He explained everything to us and gave us our options. If i need future work. I will be calling them again. When he explained everything i told him that i might have to wait a month for the camera. He made me feel comfortable about it.

  • Review 103 (2020-03-13 - Rating: 5)

    I have dealt with many plumbers in my life. The men who came today were very polite and they checked out my problem professionally and completely. They gave me quite a thorough estimate of what I may be looking at to get my problem fixed. I have a home warranty, but, depending on who my warranty company sends, if I am uncomfortable with them, I will pay the extra money instead, to have Roto-Rooter come back. I feel that I am in good hands with your company. Thank you and God bless.

  • Review 104 (2021-10-27 - Rating: 5)

    I called with a water heater issue and the appointment to have it inspected was made for my convenience, the person they sent had the knowledge to quickly address the problem and explain possible solutions, and as they finished explaining what they would be doing they explained pricing as well. Everyone I interacted with from this company was polite and I will recommend this company to others.

  • Review 105 (2022-11-19 - Rating: 5)

    I would Call them again. Went above and beyond cleaning out my drains in my basement. Very helpful to give us Knowledge on what problems we are having and told us what we what we are looking forward to Dealing with. I’m very grateful and I will recommend them to everyone I know.

  • Review 106 (2024-09-14 - Rating: 5)

    Anthony, took pride in his work and was very professional

  • Review 107 (2022-09-15 - Rating: 5)

    Mike arrived on time and was friendly and professional. He was able to offer me relief during a stressful situation and took a lot of worry off my shoulders.

  • Review 108 (2023-04-07 - Rating: 5)

    Great service. Provided by staff that truly had our best interest at heart. Explained process in detailed matter. Would recommend technician Brandon K. for further services.

  • Review 109 (2023-07-23 - Rating: 5)

    Basement backed up with 2 of Sewage. Technician came in the middle of the night, was super professional and even with the difficulties of a 120+ year old house was able to think outside the box, find the problem and clear it. He followed up personally the next morning to inspect everything again and do some last minute things. Overall very pleasant experience despite the sh!tty situation ^_~

  • Review 110 (2022-01-24 - Rating: 5)

    Job was done quickly and professionally by Brandon. He was very thorough and cleaned up everything. He even cleaned a few drops of water in the hall from the old hot water take. We said we could clean that, but he insisted on cleaning it up. Great job. Thanks Brandon!

  • Review 111 (2019-12-20 - Rating: 5)

    Very quick response for the initial visit and scheduling of the followup visit complete the work identified. Prompt arrival, reasonable estimates, and good communication via text messages on arrival time.I would definitely recommend their business.

  • Review 112 (2024-03-18 - Rating: 5)

    The man who came to give me an estimate was amazing and helpful and honest. I couldn’t have asked for a more informative estimate, thank you!!

  • Review 113 (2024-09-10 - Rating: 5)

    Service technician was an excellent worker , did a great job . Very helpful explaining what need done . I highly recommend roto rooter .

  • Review 114 (2019-07-23 - Rating: 5)

    Had Randy at our house late last night because of a clogged drain. Had it cleared out in no time. We were very happy with his service. Very informative. Thanks Randy for a job well done.

  • Review 115 (2024-01-17 - Rating: 5)

    The 2 guys showed up and did a great job. It took a while to unclog the main line and they had to go outside and work on the 15 degree weather.

  • Review 116 (2023-12-19 - Rating: 5)

    I was impressed with his knowledge and work ethic. He explained the problem, then repaired it. He checked everything before he left to make sure it worked.

  • Review 117 (2019-08-22 - Rating: 5)

    Our technician Randy was very kind and polite. He went above and beyond to help my mom get water when her water pump quit. I was extremely grateful for his quick response. Thanks Randy for your hard work. It is greatly appreciated.😊

  • Review 118 (2022-07-15 - Rating: 5)

    The technician Chris was very friendly and professional. Did a good job fixing my problems and helping with a little cleanup after. I would use their service again in the future.

  • Review 119 (2020-03-05 - Rating: 4)

    The first guy that showed up...just didnt want to do the job. The second guy was an hour late, stayed on his personal phone almost the whole time he was here. A job that should have been completed within an hour and a half took 4 hours to complete. After completing the service, the same orginal problem still existed.After contacting dispatch...Kathy, a wonderful person to work with, bent over backwards to assist us in clearing the matter up. There was a supervisor with another tech, came out and clearly understood our problem and went to great lengths to ensure we were taken care. They have lived up to their reputation and I would recommend them to anyone who has that special plumbing need.

  • Review 120 (2022-11-13 - Rating: 5)

    I had to have roots removed from my main line. Brandon did a great job and gave me lots of helpful information! Mike was also great and informative!

  • Review 121 (2024-06-21 - Rating: 5)

    They did a great job! They replaced two outside Spickets.

  • Review 122 (2023-10-09 - Rating: 5)

    They provided same day service with a reasonable time window, two hours, instead of the typical 8-12 or 1-5. Fixed the problem and was complete in about an hour.

  • Review 123 (2019-07-29 - Rating: 5)

    Randy was great! Came first thing in the morning and was very professional. Explained everything to me and took care of the problem. Highly recommend him and was 100% satisfied!!

  • Review 124 (2024-09-06 - Rating: 5)

    Very pleased with the service. Roto-Rooter very professional and customer oriented.

  • Review 125 (2023-11-28 - Rating: 5)

    Great service he tried everything to help with our problem. Very honest and professional. Will use again.

  • Review 126 (2023-01-10 - Rating: 5)

    We worked on the lines with our snake . it was more than we could handle. so we call the big boys in.(AKA the big snake.) thank you. I have any more problems. I will sure call you. I recommend you to my friends and family.

  • Review 127 (2020-03-30 - Rating: 5)

    The technician that came to my house was very up front, professional and did a great job unclogging my drain. Used a water jet to clean grease and soap out of my drain. Took a bit but got the job done. 1 year warranty is a plus! Would recommend them!!!

  • Review 128 (2022-06-16 - Rating: 5)

    Brandon was spectacular, very knowledgeable, and answered all of questions quickly (we just bought our house and needed a lot updated) ! So glad we used this company.

  • Review 129 (2023-04-27 - Rating: 5)

    This was the best experience all around I have ever had, highly recommend. Our service guy Mike was fabulous. Also Mike with restoration was fantastic!

  • Review 130 (2019-07-23 - Rating: 5)

    Ive had Randy out to my house four different times now. He does quality work, explains the issues, and gets it done quickly. As long as he is working in the area he will be the only one I call.

  • Review 131 (2023-10-26 - Rating: 5)

    Darius was my technician, and he was very professional, polite and did Ann excellent job. I would highly recommend him.

  • Review 132 (2023-07-05 - Rating: 5)

    Super service. On time and very professional. Answered all of my questions and fixed my issue. New outdoor faucet. Other one had little leak and no water.Thanks!!

  • Review 133 (2023-05-26 - Rating: 5)

    Brandon came and went over the problem. Fixed the drain which was not emptying and then Gary came to go over everything about what happened and what may be needed. Came over the same day I called which was quite refreshing. Explained possible courses of action.

  • Review 134 (2022-12-28 - Rating: 5)

    I called my kitchen sink was not draining they sent technician same day Mike and Travis were courteous got to work right away found the problem thoroughly explained my options and cost they were extremely knowledgeable iam a very satisfied customer this is the 2nd time Ive called roto rooter they really care about the customer and respond quickly I highly recommend them no guess work and they stand behind their services

  • Review 135 (2024-07-13 - Rating: 5)

    Answered promptly had a manager out to look at the claim while the technician was busy talked us through all steps. Technician was knowledgeable and friendly got finished in a timely manner and made sure to answer any questions I had

  • Review 136 (2024-04-28 - Rating: 5)

    Bhrandon was very informative, polite and knowledgeable of his skill.Will ask for him again in future.

  • Review 137 (2024-10-29 - Rating: 5)

    Accurate, knowledgeable, and fast ! Wonderful service !

  • Review 138 (2019-07-23 - Rating: 5)

    Had Randy come and help me out, he was super informative and helpful when it came to everything I needed done. Your work is appreciated! Would highly recommend the work hes done.

  • Review 139 (2023-01-14 - Rating: 5)

    I needed a connector between an old steel pipe and newer copper pipe. Brandon completed the connection in about an hour. Good to have running water again!

  • Review 140 (2024-03-23 - Rating: 5)

    Very helpful technician Brandon was great did an awesome job will be back in the future!!

  • Review 141 (2023-12-22 - Rating: 5)

    Brandon did an awesome job! He worked so hard to get the lost snake out of our drain pipe. Thank you Brandon!!

  • Review 142 (2023-06-11 - Rating: 5)

    Clogged drain. Mike spent a couple hours trying and trying and again but wouldn’t give up. Job complete and extremely happy customer here. Then I threw up,paying. #worth it

  • Review 143 (2022-09-16 - Rating: 5)

    Brandon was great! Hard worker and kept at it until my drain was clear and free flowing! Highly recommend!

  • Review 144 (2024-01-21 - Rating: 5)

    Deon did an awesome job. He was friendly, knowledgeable and helpful.

  • Review 145 (2024-07-25 - Rating: 5)

    They were fast, thorough, and nice.

  • Review 146 (2023-10-29 - Rating: 5)

    Brandon did an excellent job figuring out the issue to fix our 3 day old water heater

  • Review 147 (2023-12-19 - Rating: 5)

    Came out and fixed a job someone else created. I couldn’t be more please with the service and the tech was fantastic!

  • Review 148 (2023-06-16 - Rating: 5)

    Brandon was super nice and professional! Showed up fast and fixed our issue!

  • Review 149 (2023-06-01 - Rating: 5)

    Travis and the other gentlemen did an outstanding job. I would highly recommend this team. Great Job!

  • Review 150 (2024-06-26 - Rating: 5)

    Five stars all the way!! Fast service and our technician was friendly and knowledgeable! Would choose their services again and again!!

  • Review 151 (2024-04-23 - Rating: 5)

    Highly recommend! Price was reasonable and the service was fast!

  • Review 152 (2019-07-25 - Rating: 5)

    These guys are the best , called them this morning they came out this afternoon and helped me trouble shoot and fix the problem with in half an hour . Their prices are extremely reasonable. Would highly recommend them for their outstanding service !!!!!

  • Review 153 (2022-01-08 - Rating: 5)

    Jason is the best. He explained everything and did a great job. I highly recommend Jason for any issues.

  • Review 154 (2020-10-13 - Rating: 5)

    Nick came out,talked me thru the whole process,sewer drain was plugged up,when he came he ran a camera out thru the drain,didnt find anything that was causing a problem,no roots or damaged sewer line.was pretty neat to see the inside of your drain,of course by the time he got there,the drain was unclogged,lolI highly recommend getting nick to come out,very knowledgeable,cant say enough kind things about him!

  • Review 155 (2024-06-29 - Rating: 5)

    Very detailed and clear explanation of problem. Polite and respectful personnel.

  • Review 156 (2024-06-26 - Rating: 5)

    Awesome job done by brandon & the service field technician matt! very informative & did a great job!

  • Review 157 (2023-04-07 - Rating: 5)

    Technician was very polite, good communication and worked thoroughly and quickly. Highly recommended

  • Review 158 (2020-07-24 - Rating: 5)

    JJ Head has been absolutely wonderful and very polite. He knew exactly what he was doing. We couldnt be happier!

  • Review 159 (2020-01-21 - Rating: 5)

    Don was very honest in what I needed and what could wait. He was knowledgeable and personable. I found my new go-to plumber for any other issues!

  • Review 160 (2024-01-28 - Rating: 5)

    Absolutely amazing. Brandon was here very quickly and I had several managers reaching out in the meantime to explain processes, pricing and services available and making sure we were safe. The clear care and concern is unrivaled to any other business I’ve come in contact with. Brandon replaced my sump pump, jetted the drains and got my basement to a manageable condition in no time at all. They also set up a follow up for our well concern. 100% recommend to anyone needing plumbing repairs. Thank you so much for your excellent workmanship

  • Review 161 (2019-12-05 - Rating: 4)

    Very good service, I was told what was needed to complete the joband with all that knowledge I felt secure that it would be done rightA 5 star is not called for prices to high, I know parts arent cheepif they were life would be great.HA HA !!!! A little light humor.

  • Review 162 (2021-03-12 - Rating: 4)

    I had some issues with my service, but the owner personally called me quickly afterwards and talked to me about a solution. Great professionalism from the owner and the office staff.

  • Review 163 (2024-08-14 - Rating: 5)

    Excellent customer service and very knowledgeable

  • Review 164 (2022-02-07 - Rating: 5)

    He did a good job! I just wish it wasn’t so expensive to put in a new shower fixture!Thank you!

  • Review 165 (2022-09-14 - Rating: 5)

    It was determined I did not need your services at this time. Your technician was kind, courteous and knowledgeable. Will call back if needed.

  • Review 166 (2021-11-06 - Rating: 5)

    Brandon did a great job & extremely dedicated to his work. I would recommend him to anyone looking for a good plumber.

  • Review 167 (2024-04-03 - Rating: 5)

    Darius was great ! That young man is an asset to your company

  • Review 168 (2024-09-02 - Rating: 5)

    Fast and got my drains unclogged

  • Review 169 (2025-01-04 - Rating: 5)

    Plumber was extremely professional and friendly. Completed a tough job with a smile. Thank you Tate!

  • Review 170 (2023-05-18 - Rating: 5)

    Matt was great! on time, very professional , and he was extremely helpful

  • Review 171 (2024-04-11 - Rating: 5)

    Very professional and friendly. Would recommend this young man .

  • Review 172 (2023-01-28 - Rating: 5)

    Matt was wonderful at repairing our backed up drains! Would recommend again & again!

  • Review 173 (2024-03-16 - Rating: 5)

    Awesome. Fixed clogged sink in 45 minutes. Polite. on time arrival

  • Review 174 (2023-02-07 - Rating: 5)

    Very professional n explained things to me. He was also friendly n easy to talk to.

  • Review 175 (2024-07-19 - Rating: 5)

    Mark and Chris came to our house last night and unplugged a very stubborn drain issue. Both worked hard and went the extra mile to resolve the issue. Weve used Roto Rooter for years and will continue.

  • Review 176 (2023-01-01 - Rating: 5)

    Russ came in and rocked it. Cut up the tree roots growing in our pipes. Really appreciate the work he did.

  • Review 177 (2023-10-31 - Rating: 5)

    The guys were great. Very friendly and professional

  • Review 178 (2023-06-27 - Rating: 5)

    Highly recommended there services!! Tate did an excellent job!!

  • Review 179 (2024-11-20 - Rating: 5)

    John was very polite and respectful, he explained everything to me. I will be using him again.

  • Review 180 (2023-02-24 - Rating: 5)

    My wife and I were very impressed with Travis. Would recommend to anyone!!!

  • Review 181 (2022-02-06 - Rating: 5)

    Tate was very professional . Polite. And very knowledgeable. I would recommend him

  • Review 182 (2020-08-20 - Rating: 5)

    Awesome service - fast, friendly tech - If ever needed again they will be my 1st phome call.

  • Review 183 (2019-12-04 - Rating: 5)

    Roto-Rooter man Mark was very knowledgeable, nice , and considerate. I would recommend him to anyone.

  • Review 184 (2020-10-10 - Rating: 4)

    Service was great . The prices however are a bit steep. I dont know about calling again if I need a routine job done.

  • Review 185 (2023-01-24 - Rating: 5)

    Showed up a littler earlier than expected which was great. Very courteous and professional.

  • Review 186 (2023-01-30 - Rating: 5)

    They were very helpful and timely. The tech was very friendly, efficient, and informative

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