Roto-Rooter Plumbing & Water Cleanup

Located in New london, Connecticut

Address: 75 Granite St Ste 3A, New London, CT 06320, United States

Phone: +1 860-271-7770

Rating: 4.9

Services

On-site services
LGBTQ+ friendly
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-30 - Rating: 4)
While the day and time of arrival was not kept, it was rescheduled at 6 PM (originally 12-4PM)for the following day. The tech, Jacob, who came was excellent - a big asset for the company with his knowledge, professionalism and positive attitude. His rating is 5 stars! But, the scheduling part of it dropped the overall rating to a 4.

Review 2 (2024-11-22 - Rating: 5)
The service tech who came out did an incredible job. Very clean and efficient. Far exceeded my expectations and maintained a great attitude in the face of what turned out to be a very difficult job. Highly recommend. Thank you

Review 3 (2024-11-22 - Rating: 4)
Prompt service. Standard fee structure, which hurts if you just have a clogged drain. Technician was helpful, unclogged drain, got me a price reduction. Technician was very considerate about cleaning up.

Review 4 (2024-12-08 - Rating: 5)
Excellent and professional service provided. Both plumbers came on time, took care of the problem, and then cleaned up after. Highly recommend.

Review 5 (2024-06-08 - Rating: 5)
Mike and Henry did a fantastic job. They showed up on time, and thoroughly investigated the issue before coming up with a plan. Mike took time to explain all options and possible outcomes before they started the work. Roto-Rooter is expensive, but they tried to come up with a cost effective solution for me. They went to order parts and completed the job within a few hours. They cleaned up and then ran several tests to make sure the problem was solved before leaving and that I was satisfied with the repair. They were a great team and really nice guys. I’m thankful that they were assigned to me. Thanks, Mike and Henry!

Review 6 (2024-06-06 - Rating: 5)
The plumber that arrived to clear our clogged pipe was excellent. His name was Mike, he figured out exactly what the cause was and had it cleared in no time. He was efficient and cleaned up after himself. I would definitely recommend him to anyone

Review 7 (2024-06-08 - Rating: 5)
Josh came right on time which is rare these days and was very polite. He explained what had to be done and told me the price. After I got up from the floor he showed me what was wrong and I understand he doesn’t set the price and having only one shower I was stuck between a rock and a hard place. I understand the price is higher because it’s same day service but my service was scheduled for Friday between 12:00 - 4:00 and I was so excited until I got another phone call saying I would have to wait until the next day because the service technician was tied up at another house. I told Josh that they are more expensive because they come in one day but I didn’t get it in one day. He was upset when I told him that I was canceled that day so he took 100.00 off the price and helped ease the pain. Great service but very expensive. He had to change a cartridge in my tub which took less than 30 minutes and the cartridge cost 25.00 - 50.00. The bill was 689.29 before he took off 100.00. I’m sorry but that is highway robbery for the average working class person.

Review 8 (2024-05-29 - Rating: 5)
Charles is great! He’s been our tech a few times at the preschool I work at. Nice to me and the children, and he’s gotten toys unstuck from our toilets and helped with flushing issues. Highly recommend! :)

Review 9 (2024-06-06 - Rating: 5)
I felt confident that my problem was going to be addressed in a professional and timely manner from the moment I dealt with dispatch and was even more relieved when I met my Service Technician, Charlie. So professional! He explained step by step what we needed to do to get to the bottom of the problem and flushed all my worries away!! Thanks Charlie!

Review 10 (2024-06-07 - Rating: 5)
Franklin was very professional and helpful! He took the time to explain the issue. He was kind while still being realistic about the issues. Did a wonderful job.

Review 11 (2024-06-07 - Rating: 5)
Service was quick and efficient. Technicians are very friendly and really know what theyre doing. Orlando, Victor, Javier and Manny were all excellent! Thanks guys.

Review 12 (2024-06-05 - Rating: 5)
Thank you, Manny for doing such amazing work definitely go the extra mile for your clients. I really appreciate the level of care that you take with each of your client. Awesome job.

Review 13 (2024-11-22 - Rating: 5)
Quick, efficient, knowledgeable, and kind. That’s all I ask! Top notch company. Will use again if needed.

Review 14 (2024-12-10 - Rating: 5)
Very professional work. Needed a leaky valve replaced and got a prompt reply and someone out to help.

Review 15 (2024-06-11 - Rating: 5)
The technician did a clean and professional job from beginning to the end very pleasant very polite and knew what he was doing every step of the way. Dashawn Wadsworth highly recommended

Review 16 (2024-11-23 - Rating: 5)
Josh Young was excellent. Had a clog on Saturday. He was out here by the afternoon. Discovered the problem. Solved it and we were back in business. He was extremely professional and personable as well as knowledgeable. Thank you Josh so much for solving my issue.

Review 17 (2024-12-07 - Rating: 5)
Josh was extremely knowledgeable and friendly. He found and repaired the problem quickly. Very thorough with his explanations and what was to be expected. I would definitely recommend and use them again!

Review 18 (2024-06-11 - Rating: 5)
Frank and his assistant were extremely professional, courteous, and respectful to our house. Great Job!!

Review 19 (2024-06-09 - Rating: 5)
Richard was very good help and informative. Great plumber would recommend to anyone for friendly reliable service.

Review 20 (2024-06-05 - Rating: 5)
Javier was awesome! After several attempts with other companies who all failed in cleaning out the clogged drain, Javier crushed it.

Review 21 (2024-12-27 - Rating: 5)
So glad we called RR. Thank you Josh

Review 22 (2024-05-31 - Rating: 5)
Fernando D. was very helpful and nice to us during a stressful time! Highly recommend

Review 23 (2024-06-04 - Rating: 5)
Charles was incredible!!! Wish I could give more than 5 stars!

Review 24 (2024-07-31 - Rating: 5)
Bernie was a great help to our business. He even took the time to inspect other equipment. 10/10 would recommend.

Review 25 (2024-06-05 - Rating: 5)
Richard was fantastic! Fixed our problem and very professional

Review 26 (2024-07-27 - Rating: 5)
Great work done by a very skilled and talented professional

Review 27 (2024-06-05 - Rating: 5)
Arrived as promised. The problem was identified and resolved. Friendly and knowledgeable.

Review 28 (2024-06-09 - Rating: 5)
Great customer service! Quick response time! Very professional!

Review 29 (2024-12-22 - Rating: 5)
Nasty block fixed w patience

Review 30 (2024-06-11 - Rating: 5)
Thank you so much Franklin for showing up and FINALLY fixing our leak.

Review 31 (2024-06-07 - Rating: 5)
Mr. Franklin and Mr. Lou were amazing and informative.

Review 32 (2024-06-10 - Rating: 5)
Orlando and Lou were fantasticI highly recommend

Review 33 (2024-06-10 - Rating: 5)
The technician Dazhaun did an excellent job at my house. I have a leak in the kitchen sink the pipe were rusted. He replace them in a timely manner. I highly recommend Dazhaun,very professional and polite and very clean. Many technician they just walk inside your house without putting they boot shoes on he made sure he carry his 👋 Thanks

Review 34 (2024-06-07 - Rating: 5)
Great service excellent communication, very prompt, respectful and clean

Review 35 (2024-06-08 - Rating: 5)
Orlando and Lou did a fantastic job fixing my clothes pipes, and cleaned up everything afterwards. This is the second time I have news their help in five years. I trust them to work in my house.

Review 36 (2024-06-05 - Rating: 5)
Mike was very knowledgeable and did an EXCELLENT job

Review 37 (2024-06-06 - Rating: 5)
Deshawn did a great job was quick and easy

Review 38 (2024-06-08 - Rating: 5)
Richard did a great job. Thanks.

Review 39 (2024-05-29 - Rating: 5)
Roto-Rooter was super professional and our technician, Thomas, was fantastic. He quickly diagnosed the problem with our water heater, picked up the necessary part at our local plumbing store, and had our system working in good order. Excellent service from the time we called to book the appointment to the actual service call.

Review 40 (2024-12-17 - Rating: 5)
5 stars!!

Review 41 (2024-06-07 - Rating: 5)
Technical was on time.Showed him the problem area and what was happening.He evaluated the problem, explained the solution, gave estimate. Very reasonable.Gave the go aheadShort time later, problem was resolved.They will get my first call for any other plumbing concerns in future.