Mattex Heating, Cooling, Plumbing, Sewer, and Electrical

Located in Monticello, Illinois

Address: 1751 N Market St, Monticello, IL 61856, United States

Phone: +1 217-666-4506

Rating: 5

Services

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Repair services

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Comments

Review 1 (2024-11-07 - Rating: 5)
Had a new furnace installed this year in January. It is now November and so far theres only been one issue, which was fixed promptly and efficiently. Excellent customer service, everyone Ive dealt with so far has been professional and friendly, and more than willing to answer any and all questions I could possibly have.Isaac Jackson is not only a gentleman and a scholar who solved the problem like The Doctor (from Doctor Who, of course) but was also very helpful in explaining exactly what happened. Not only would I consider him to be the beautifully bearded face of exceptional customer service and excellence, he is in fact invited to Thanksgiving.Id rate 10 out of 5 stars if i could.

Review 2 (2024-11-20 - Rating: 5)
James Keifer did an awesome job. The entire organization is great. Faucet installation went without a hitch. Made sure everything was working. Even gave my wife and I a tutorial on using it.

Review 3 (2024-11-20 - Rating: 5)
Abel explained everything he did and tested the system before he left. I think it will help with the cold in the bonus room over the garage. His helper was also polite and careful. They didnt waste time either.

Review 4 (2024-07-18 - Rating: 5)
Tomasz and his helper did a great job. The turnaround time to get it done quickly was excellent. They were great! Again. Thank you guys.

Review 5 (2024-10-30 - Rating: 5)
Drew came out to put together an estimate to replace the furnace in my home. He was extremely professional, courteous, and knowledgeable about not only the systems, ways to customize them to my home, and various options and price structures to consider, but also about how they would affect my plumbing system. Other companies confirmed what he said but also acknowledged that they didn’t really consider plumbing (as separate from HVAC), even though things such as the acidity of the condensate line discharge could have potentially disastrous and expensive consequences (corroding and collapsing my 100-yr-old cast iron main drain to the city sewer, costing me tens of thousands). He was also forthright about the potential advantages and pitfalls of a financing option I was considering. In short, while Mattex is not the cheapest in town, I am so far impressed with the quality of their employees and services.

Review 6 (2024-11-08 - Rating: 5)
Abel did an excellent job on my flue. He went over & beyond what l expected & would not accept a tip. His kind of work ethic and integrity is rare these days.P.S. dont blame me, l voted for Batboy.

Review 7 (2024-11-02 - Rating: 5)
James and Eli were great! James did a fantastic job completing some plumbing repairs we needed done. They both answered every question I had and made me feel very comfortable with the work done.

Review 8 (2024-10-24 - Rating: 5)
Ray did an excellent job taking care of the furnace and getting it ready for a successful winter. I had a lot of questions and he was most patient with me. Heexplained answers so I could understand. Give him an A+.

Review 9 (2024-11-15 - Rating: 5)
Rusty did a complete inspection of our plumbing and found a couple of issues, one of which I had him fix right away. He was very nice and explained everything completely.

Review 10 (2024-11-01 - Rating: 5)
Mattex is second to none! Great service and professional technicians. Reasonably priced and dont try to sell whats not needed. I will continue to use Mattex Heating, Cooling, Plumbing, Sewer, and Electrical and would highly reccomend.

Review 11 (2024-10-18 - Rating: 5)
Alex was AMAZING he showed up , diagnosed and resolved the issue within such a short amount of time . Mattex has been extremely helpful during this transition into winter.

Review 12 (2024-10-30 - Rating: 5)
Tomasz was pleasant and very knowledgeable. There was an issue with getting a standard sized filter into the filter slot and Tomasz knew exactly what to do and fixed the problem.

Review 13 (2024-10-30 - Rating: 5)
We had a problem that is best described as a nightmare. Tim and his team replaced the almost 20 feet of drain line from the kitchen sink to the main stack. In this process, they had to move a water heater, cut a trench in the concrete, and install replacement plumbing. They brought the system, installed in 1951, up to current code and removed all debree from the site. We are now working on the expected dust clean-up. The work was done very professionally and these guys seemed to stay cheerful in the face of this major residential repair. Nightmare over!

Review 14 (2024-11-08 - Rating: 5)
Clint is a great technician. He explains things well and inspects everything thoroughly. Very polite and respectful as well.

Review 15 (2024-11-19 - Rating: 4)
Mike was very polite and worked very diligently. Our only issue was how long it took to get the parts and how long it took to get out and complete the work. We were without power for a week.

Review 16 (2024-11-07 - Rating: 5)
Isaac literally saved our lives. He came out to do a routine check on our furnace and discovered a problem with the heat exchanger on the furnace. There is a large crack in one of the heat exchanger ports which could lead to carbon monoxide being emitted from the furnace into the house. We are forever grateful for Isaac going the extra mile checking our furnace.

Review 17 (2024-07-22 - Rating: 5)
Zach did a great job. He explained what he was doing and why. I suspected an issue with wax ring due to odor but Zach checked the crawl space for water leaks just in case that might be the cause of the odor before pulling the toilet. He replaced the wax ring and cleaned up after he was finished.

Review 18 (2024-10-24 - Rating: 5)
Jacob came out today. He checked out our furnace for winter. He also checked out our thermostat. It would never keep the temperature that I set. It would go over or never reach the correct temperature. Jacob took down the exhaust fan in the bathroom so I could clean it. And our little dog Jax was crazy about Jacob. He took the time to give Jax some love.

Review 19 (2024-10-22 - Rating: 5)
Matt is thorough and patient. I saw him documenting the quirks of our house for the next guy but we hope it is him again

Review 20 (2024-11-14 - Rating: 5)
Elliot and Nick showed up on time and did a fantastic job installing our new furnace. Professional, hard working, and pleasant.

Review 21 (2024-11-13 - Rating: 5)
This company has done several things for us and it’s always outstanding. They do an amazing job at fixing things that were installed wrong or done incorrectly. Great company that will do it right the first time.

Review 22 (2024-10-31 - Rating: 5)
He let us know that we had a problem, and he made us aware of impending problems that could happen and solutions. We appreciated his explanations and suggestions. He was very professional. Thank you.

Review 23 (2024-11-12 - Rating: 5)
Clinton was friendly, explained the issues he found & what needed to be done to fix them. He quickly got furnace running again. 🙂

Review 24 (2024-07-12 - Rating: 5)
Jacob and his helper Nick did a great job installing our furnace and air conditioner. Jacob did a nice job of explaining the system and answering questions when the job was completed. We’re looking forward to a system that works great for years to come.

Review 25 (2024-07-16 - Rating: 5)
Ray was fabulous! He explained everything and I learned about my steam baseboard heater. He also turned things off until I can get the leak fixed. Awesome!

Review 26 (2024-11-19 - Rating: 5)
Rowan did a great job fixing our furnace - its running like new now.. Just in time for the cold weather! Thanks very much.

Review 27 (2024-07-15 - Rating: 5)
Mattex has been a great resource for me for plumbing and HVAC help. Their service is prompt, accurate, and always professional and their pricing is more than fair. I regularly turn the Mattex to help with these kinds of home maintenance projects.

Review 28 (2024-11-17 - Rating: 5)
Yes, he did a great job, kept me informed and took care of the issue

Review 29 (2024-07-17 - Rating: 5)
We had Gage install a sink in our garage. He was very professional and thorough. We would definitely recommend him and Mattex for all our plumbing needs.

Review 30 (2024-11-14 - Rating: 5)
Elliott and his team installed a new furnace and HVAC at our home. They did an excellent job

Review 31 (2024-11-21 - Rating: 5)
Very professional and knowledgeable. They really explained our issues and were able to fix them.

Review 32 (2024-10-24 - Rating: 5)
Went above and beyond expectations, despite some surprising conditions. Eli did a wonderful job.

Review 33 (2024-11-18 - Rating: 5)
Found Low Cooling after a eeek gas seal leak was fixed today after delay due to workload So far so good will keep eye on Temperature per Tech Payton who ran extra miles to fix Thank You.11/18/24Excellent same day done

Review 34 (2024-07-10 - Rating: 5)
Jon did a great he was full with great information. Really easy to communicate with. The process was super quick and easy.

Review 35 (2024-11-13 - Rating: 5)
Phillip did a great job! Quick, efficient, and respectful of our property.

Review 36 (2024-11-06 - Rating: 5)
Eli was VERY quick and explained everything in detail well and had good customer service skills

Review 37 (2024-07-15 - Rating: 5)
DJ Johnson did an excellent and thorough check up of our furnace . Mattex is the only one we trust for our heating and air conditioning systems.They’re the best!

Review 38 (2024-11-08 - Rating: 5)
Rowan came out to perform the annual furnace maintenance and did an excellent job. Really appreciate it.

Review 39 (2024-07-13 - Rating: 5)
The technician did a great job even though he was allergic to cats. My wife offered him to contact his office and send someone else but he said no and completed the job!!

Review 40 (2024-07-19 - Rating: 5)
Zach patiently worked what seemed like miracles to install a 2024 smart toilet into an 1890s house. Fantastic work!

Review 41 (2024-07-22 - Rating: 5)
Jon did an amazing job answered all of our questions and made sure everything was good to go before leaving

Review 42 (2024-10-25 - Rating: 5)
Kyle was knowledgeable and worked well with me to create an affordable option. Thanks Kyle!

Review 43 (2024-07-10 - Rating: 5)
Mattex has been needed at our house numerous times and they always come through. James is great!

Review 44 (2024-11-04 - Rating: 5)
Service professional was friendly, professional, quick and gave a honest evaluation on the boiler system.

Review 45 (2024-07-12 - Rating: 5)
Excellent service! Very professional and considerate and Alex even cleaned up the mess when he was done.

Review 46 (2024-11-06 - Rating: 5)
Zack is always knowledgeable, friendly, and gets the job done quickly.

Review 47 (2024-10-23 - Rating: 5)
Mike was very thorough, professional, kind and caring, and knew exactly how to solve the problem

Review 48 (2024-10-29 - Rating: 5)
All involved did a great job. Im very happy.

Review 49 (2024-11-11 - Rating: 5)
Rowan did a great job! Fast and efficient.

Review 50 (2024-11-22 - Rating: 5)
He did an excellent security light installation for us

Review 51 (2024-11-21 - Rating: 5)
He quickly and took care of problems. Very impressed

Review 52 (2024-11-19 - Rating: 5)
Jon B did an exceptional job replacing the gas valve on my furnace. His persistence and skill were obvious and I am happy he was the person Mattex sent to help me out. Thanks again Jon!

Review 53 (2024-07-11 - Rating: 4)
Had an issue and Mattex came through againClinton D. was great in dealing with the issue

Review 54 (2024-07-15 - Rating: 5)
Answered all questions and I am sure he will answer any more that come up every polite and quick with estimates.

Review 55 (2024-11-20 - Rating: 5)
Clint and Josh did an excellent job. I have dealt with Clint in the past and he is always extremely professional. I will continue to use Mattex for my future needs.

Review 56 (2024-10-25 - Rating: 5)
Alex was fantastic. We had a fairly simple job. He was Very polite, cheerful, knowledgeable and friendly. He was very efficient and fast. Recommend!

Review 57 (2024-11-06 - Rating: 5)
Kiefer is very professional and does great work. He does a great job of explaining what he’s doing. I hope he is involved in training new employees.

Review 58 (2024-07-09 - Rating: 5)
Alex explained everything as he went and gave me tips on maintaining my water heater

Review 59 (2024-07-18 - Rating: 5)
Responded quickly. Took care of issue. Polite, knowledgeable and nice technician.

Review 60 (2024-10-29 - Rating: 5)
Great knowledge and so friendly. Give hima raise.

Review 61 (2024-11-09 - Rating: 5)
Thorough and thoughtful. Able to be very helpful. Much appreciated!

Review 62 (2024-10-25 - Rating: 5)
James at Mattex did a fantastic job. I highly recommend.Ron BeairdCU General Contracting

Review 63 (2024-11-08 - Rating: 5)
John was at my home recently. He is the ultimte professional service technician. He answered all of my questions and was very easy to work with. He is an asset to Mattexx. I will request him in the future for my HVAC service. Greg G. Monticello IL

Review 64 (2024-11-11 - Rating: 5)
Excellent customer service and went above expectations.

Review 65 (2024-11-08 - Rating: 5)
Fast to respond got plumbing problem fixed and water flowing . Very professional

Review 66 (2024-11-14 - Rating: 5)
Tomasz was super friendly and honest!

Review 67 (2024-11-12 - Rating: 5)
Once again the technicians at Mattex are extremely professional and knowledgeable. Again excellent service. Thsnk you.

Review 68 (2024-11-07 - Rating: 5)
Jon took his time and answered all my questions. He was personable and patient.

Review 69 (2024-11-16 - Rating: 5)
Very happy with Jons furnace inspection and his professionalism.

Review 70 (2024-11-12 - Rating: 5)
Gage was very professional, informative and helpful.

Review 71 (2024-11-18 - Rating: 5)
Very professional had the problem diagnosed in no time

Review 72 (2024-07-23 - Rating: 5)
Jon did a great job. Yes, he looks too young to know what he is doing, but he definitely does. He is very friendly and knows his job. I will be asking for him to come back.

Review 73 (2024-11-19 - Rating: 5)
Eli was great and very talented.

Review 74 (2024-10-18 - Rating: 5)
Jon was quick and courteous and explained all of the proposed work. Thank you!

Review 75 (2024-11-19 - Rating: 5)
Rich was pleasant, efficient, and gave me good advice. It was a pleasure to meet him.

Review 76 (2024-11-12 - Rating: 5)
Professional, prompt service, as always. Thanks!

Review 77 (2024-11-06 - Rating: 5)
Kiefer is amazing! So thorough!

Review 78 (2024-10-29 - Rating: 5)
He was very knowledgeable and very helpful

Review 79 (2024-11-11 - Rating: 5)
Great job. Knowledgeable and fast.

Review 80 (2023-10-13 - Rating: 5)
Mattex did a great job again. Had numerous electrical issues for them. All were fixed or corrected.

Review 81 (2024-07-15 - Rating: 5)
DJ was very polite and considerate. He appeared thorough in checking my air conditioning system.

Review 82 (2024-10-28 - Rating: 5)
Great work. Affordable

Review 83 (2024-07-20 - Rating: 5)
Clinton (of Mattex) was punctual, professional, and patient with me as he resolved the issue I had, quickly resolving the issue.

Review 84 (2024-07-10 - Rating: 5)
He was fantastic did a good job Im very please Rusty took his time and did a great job this from Robert Kissell

Review 85 (2024-07-11 - Rating: 5)
Quick response time, very professional, reasonable repair rate. Service tech was friendly, respectful of home during repairs, and efficient.