Roto-Rooter Plumbing & Water Cleanup

Photo of Roto-Rooter Plumbing & Water Cleanup

Located in Mc lean, Virginia

Address: 6830 Elm St #301, McLean, VA 22101, United States

Phone: +1 703-463-2051

Rating: 4.9

Services

  • On-site services
  • Repair services
  • LGBTQ+ friendly
  • Appointment required
  • Credit cards

Categories

  • Plumber
  • Contractor
  • Drainage service
  • Excavating contractor
  • Repair service
  • Water damage restoration service
  • Water filter supplier
  • Water softening equipment supplier
  • Water testing service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-06 - Rating: 5)

    Tyler from Roto Rooter was great to work with. Friendly and professional. We had a leak in our hot water line that needed to be fixed before the potential snow hits. He arrived promptly and fixed the issue with no problem. Will definitely work with him again.

  • Review 2 (2024-12-18 - Rating: 5)

    Jacob R. was fantastic to work with! After discovering a plumbing issue last night, we were able to easily book an appointment online. Once Jacob arrived, he diagnosed the issue quickly, clearly explained the problem, outlined the solution and then did a wonderful job with the repair. In addition to being relieved to have this plumbing problem fixed, it’s great to know we have a reliable, honest company to call in the future. Thank you again!

  • Review 3 (2024-12-23 - Rating: 5)

    Our floor drain in our laundry room started flooding out of nowhere, we called Roto Rooter and they were very nice on the phone. They were able to get Tyler out to us super fast on a Sunday evening. He was very nice and knowledgeable and seems to have fixed the issue. Great experience we would definitely use them again.

  • Review 4 (2024-12-22 - Rating: 5)

    Jake (Jacob) and Kim came to help my parents after the ceiling fell within the 4 hrs no one was home. There was water soaked into the carpet on 3 levels and no dripping water to be found. Jake has helped my parents in the past and they trust him entirely; I only met him today but understand why they do. He searched high and low and multiple times to determine timeline and what happened and ultimately find the source. Kim was there taking photos and helping my mom get what she needed for her insurance claim and explained everything thing she was finding with her...beeper thingy and water......location gun thingy (she did tell us the name of these tools but I dont remember 😬). Both Jake and Kim were very professional, friendly, and helpful all around during a devastating time. We are so appreciative of them and all theyve done. I highly recommend Roto Rooter but especially Jake and Kim! I hope I never need them but if I ever have a plumbing problem or a Cat 2 or Cat 3 (See I remember somethings 🙃) I will also remember to reach out to Roto Rooter!Thank you Kim and Jake! 🤗

  • Review 5 (2024-12-24 - Rating: 5)

    Jacob Rodgers is the most thorough and knowledge sharing (patient with my questions) plumber I have come across.I apparently had not only an out dated, hot water heater but a busted one at that. He shared information about the new codes and what the new hot water heater comes with that help with the compression (Im sure Im probably using the wrong word 😕) Either way Jac is knowledgeable, friendly and patient. I dont think I will ever use another plumber. Great guy with great service.

  • Review 6 (2024-12-14 - Rating: 5)

    Tyler was remarkable! He came earlier than expected and was honest in his exploration of our sump pump. We’ve never had services in which we felt our needs and questions were answered. Tyler was extremely knowledgeable, courteous, and the best technician we’ve ever had! We will only use this company and specifically request for Tyler from now on!

  • Review 7 (2024-12-28 - Rating: 5)

    Jake was an amazing plumber. He came in explained the whole process and was very clean professional and thorough. One of the best plumbers I had the privilege to work with.

  • Review 8 (2024-12-03 - Rating: 5)

    We had a bad clog in our shower due to hair and product build up that two bottles of Drain-O (which we learned is not good for our pipes anyway) could not clear. Our service technician Jacob R. was super friendly, respectful of our home/space (wore shoe covers, walked lightly when he saw our baby went down for a nap), and very knowledgeable about the problem and solutions, and gave guidance on future preventive care for our pipes/drains. He explained every step of the process and was completely transparent about pricing. He is a great reflection on Roto Rooter as a company! I wouldn’t hesitate to use this company again and recommend to friends based solely off of Jacob’s proficiency and professionalism.

  • Review 9 (2024-10-09 - Rating: 5)

    My technician Jake was so professional and helpful in resolving my plumbing issues above and beyond the one I called in about. He showed me what was causing the problem and gave me options for fixing it. He did a great job and left everything neat and clean. He is very good at his job and really put me at ease regarding my plumbing issues. Great representative of RotoRooter!

  • Review 10 (2024-12-01 - Rating: 5)

    Fantastic service! Tim Dixon was able to find the leak and repair it quickly. He was extremely polite and professional. Tim explained what he was doing every step of the way. I am very satisfied with the service.

  • Review 11 (2024-12-25 - Rating: 5)

    Jake was GREAT!!! We called late on Friday night when we found water in the basementdue to our grinder pump not working. Received a call at 7:45 AM that he would arrive in an hour, he did. He was able to pull the pump and fix until we can get the part in. We were so pleased with the service we received.

  • Review 12 (2024-11-21 - Rating: 5)

    We called for service and within an hour Jacob (Jake) was here to take care of our needs, he made to sure to update us through out the visit and made sure we understood exactly what was going on, couldnt have asked for better service from a company! Highly recommend them for any plumbing needs! Thank you for your service! Jacob was was exceptional!

  • Review 13 (2024-12-26 - Rating: 5)

    5-stars for Jacob for his timely response, finding both interior water leak sources, and utmost professionalism in handling our emergency callout. A person with pride of excellence, especially how clean he left the job site. You have a top-notch rep Roto-Rotor in Jacob.

  • Review 14 (2024-12-14 - Rating: 5)

    Tyler came by to help us fix a big clog in the basement. I can honestly say he was in the top 3 of people to ever come by and work on something with the house in terms of friendliness and ability to communicate and diagnose the issue. Great experience!

  • Review 15 (2024-11-04 - Rating: 5)

    Jacob was the technician that came to assist us. He is very polite and knowledgeable, he explained in detail what my options were and even let me call my husband on the phone and he explained everything again to him.Excelente customer service definitely will recommend.

  • Review 16 (2024-12-30 - Rating: 5)

    Jacob was on time, professional, respectful and quickly assessed my problem. He immediately went to work and completed the repair efficiently.Great experience!

  • Review 17 (2024-10-08 - Rating: 5)

    Jacob R came out and snaked our main sewer line and helped clear our shower drain. He was very professional and courteous . He explained everything and made sure we were taken care of. I would recommend him for all your work with his great knowledge and professionalism.

  • Review 18 (2024-11-22 - Rating: 5)

    Jake was amazing in resolving our hot water heater issue. I appreciate the efficiency and thoroughness, as he worked through many paths to fix our hot water issue.I definitely recommend Jake Rodgers at Roto Rooter for any future plumbing issues.

  • Review 19 (2024-11-29 - Rating: 5)

    I just had one of the workers from Roto-Rooter Company do some plumbing work for me in my new home. This worker was very well manner and respectful,understanding. This worker taught me some new things. This company is very trust worthy and reliable

  • Review 20 (2024-11-25 - Rating: 5)

    5-star service! Roto-Rooter Plumbing provided easy self-service scheduling, were able to provide same-day service and our assigned plumber/technician Jake was amazing (fast, knowledgeable, and incredibly friendly). Highly recommend this company and will use their services again!

  • Review 21 (2025-01-06 - Rating: 4)

    Tyler with root-rooter was excellent, he reviewed the situation and gave me a quote in a timely manner, unfortunately at the end I ended up going with another company.I do thank you for your time, and I will try you guys again in the future.Thank you,

  • Review 22 (2024-09-16 - Rating: 5)

    Jake did a great job! He was able to quickly identify the source of the leak and provide remediation options. Once we had selected the best path forward he was able to install a new section of the pipe and clean up all within the hour!

  • Review 23 (2024-09-24 - Rating: 5)

    Jacob was amazing! He was very professional and explained exactly what he would need to do to fix the leak I had in my ceiling. He made sure to move and/or cover my furniture before cutting into the drywall to keep the dust off. It was raining outside, but he made sure to put on booties when coming in and out of the house. I can honestly say it was the best experience Ive had when it comes to home repairs. Having to do any type of home repair is never fun but, he made the process very simple and painless. I would highly recommend him!!

  • Review 24 (2024-10-09 - Rating: 5)

    Jacob was very professional and explained the source of our issue and the associated repairs. We appreciated his knowledge and expertise during such a stressful time. Would recommend Jacob for any plumbing needs. This was our first time contacting Roto-Rooter. We really were impressed with their timeliness in response.

  • Review 25 (2024-09-13 - Rating: 5)

    I am extremely happy with Jake and Roto-Rooter. He was very responsive, efficient and professional. I highly recommend him! He did a great job clearing the clog in my sewer line and providing reasonable solutions.

  • Review 26 (2024-09-05 - Rating: 5)

    Jake and Donovan were very professional. They took extra time to clean out the room for us before they began work and put every back when work was accomplished. Very happy about the communication and professional with both Jake and Donovan. Would highly recommend!!

  • Review 27 (2024-10-17 - Rating: 5)

    Jake was great. Professional, knowledgeable, and friendly. And, something i really appreciated, was that he explained everything he did and how the parts worked. Top notch service. I would highly recommend him for any plumbing needs!

  • Review 28 (2025-01-05 - Rating: 5)

    Tyler was great! Completely fixed our issue and looked at a few other things. We appreciate his attentiveness

  • Review 29 (2024-09-10 - Rating: 5)

    Called early this morning with issues in our restrooms at the office. They sent Jake out ASAP and he did a great job. He was very professional, had excellent communication with what the issues were and was able to correct the many problems we were having on the same visit. I would def call again if we have any issues. Thank you Jake for the excellent, professional service.

  • Review 30 (2024-12-23 - Rating: 5)

    I had a bad leak coming from under my shower into my basement. They sent a plumber out within a couple of hours. He really took his time to find the problem and identified the issue. This was my third plumber too. The shower pan was failing. He provided recommendations and even asked if I would like their water restoration specialists to come look to see how far the water had travelled and if there were signs of water damage. I’d definitely recommend them and will be using them in the future, which is hopefully not for a long time!

  • Review 31 (2024-08-30 - Rating: 5)

    Our toilet flooded our bathroom the other day so we had Roto-Rooter come out to check out the issue. Jacob arrived within his time ranges and was able to diagnose the issue pretty quickly, articulate the issue well to someone who isn’t very plumber savvy, and we were able to come up with a solution. We really appreciate his help!

  • Review 32 (2024-09-06 - Rating: 5)

    I highly recommend using Roto Rootor for your plumbing needs. Each time we have had them they have been great to work with. Our technician today Jacob R. did a fantastic job addressing our issue which could have been very complex given the age of our house. Jacob explained all options and did the work fast and perfectly. Thank you so much.

  • Review 33 (2024-12-30 - Rating: 5)

    Jake was very professional. He came and addressed the leak. Five stars I rate him. If could give more I would!

  • Review 34 (2024-11-26 - Rating: 5)

    I called Roto-Rooter for a leak in my home and they sent out Jake R. He was very professional and took his time explaining to me the issue. He found the problem and gave me further information on the issue. Great service

  • Review 35 (2024-10-12 - Rating: 5)

    Jake installed a new water heater for my business. His quote came in a few thousand $ cheaper than a competitor. He installed it quick and cleaned up after himself. I already booked him for another job at a nearby clinic. I highly recommend using him!! Thanks Jake

  • Review 36 (2024-10-19 - Rating: 5)

    Jake, Donovan, and David were extremely professional. They did a great job resolving our issues, as well as explaining the problem. We would definitely work with them again.

  • Review 37 (2024-10-01 - Rating: 5)

    Jake was on time and did a great job diagnosing our water heater issue. His recommendation to replace and options made sense. The task to replace a 75 gallon water heater on his own seemed monumental but Jake was up for the task and with no hesitation got it done without a fuss.

  • Review 38 (2024-09-18 - Rating: 5)

    Jake has been nothing short of amazing. He answered my questions regarding the leakage and regulating my main water line. He completed the job in a timely and fashionable manner with very little disturbance as I wfh. Thank you very much for such a great service.

  • Review 39 (2024-10-28 - Rating: 5)

    Jacob is very professional and did an excellent job. We could not have asked for better service. He was courteous and explained everything thoroughly.

  • Review 40 (2024-08-23 - Rating: 5)

    Jake the Roto Rooter plumber that came to the property was great. Very professional and knowledgeable. He let me know what the work was going to cost before he did anything. I would definitely use them again.

  • Review 41 (2024-09-17 - Rating: 5)

    I noticed some water spots on the ceiling of my garage and called Roto Rooter to take a look. They initially sent a plumber out who was unable to identify the issue at which point I received a call from the office advising me they would send their best the next day. Jake came by and identified the issue within 5 minutes of arriving. He was courteous, professional, provided me with a number of options and, most importantly, a practical recommendation. Highly recommend using Roto Rooter and requesting Jake specifically.

  • Review 42 (2024-11-16 - Rating: 5)

    Jacob R. was very professional and thorough when assisting us with our bath tub leak. He worked efficiently to get the job done! We will be calling him for our next services!!!

  • Review 43 (2024-09-03 - Rating: 5)

    Jake came to my house within the hour and helped diagnose the problem. He also said to call back during the day with an update and to let him know how things were going. I was super delighted with the service and the service technician too. I would use Roto-Rooter again if I needed a Plumber.

  • Review 44 (2024-08-01 - Rating: 5)

    My experience withJake and Roto Rooter went very well from start to finish. Scheduling was easy. I was notified when technician was close and he arrived when they said he would. The technician was kind, helpful and thorough. He wore shoe covers which I also always appreciate. I was grateful when he was honest about some uncertainty but reached out for help from his team for more information before explaining my options. I would recommend and use their service again

  • Review 45 (2024-11-23 - Rating: 5)

    I had the fortune of drawing Jake Rodgers as my technician. Glad he left me his number. He’s my guy now and Roto-Rooter has a gem in him. Very personable and a master of his craft.

  • Review 46 (2024-08-16 - Rating: 5)

    Jacob from Roto-rooter was quick and attentive to details. He did a thorough analysis of the issue at hand with the clog and garbage disposal and quickly took action. He also assisted with centering the faucet and spotted a leak in an old pipe that was going to be an issue. Overall great experience. I recommend!

  • Review 47 (2024-11-09 - Rating: 5)

    Jacob was awesome!! He was very informative. Fixed the problem. Enjoyed having him, for a not so enjoyable problem. Super hard working guy!

  • Review 48 (2024-12-02 - Rating: 5)

    Jake was so helpful in getting our ejector to work again. And then coming back and helping us install a new ejector. He was kind, responsive and explained it all to us. Thank you Jake!

  • Review 49 (2024-11-15 - Rating: 5)

    Excellent prompt service, easily booked online and quickly received a confirmation email and call. Jack patiently explained everything and was able to fix our garbage disposal to working order in not time! Great service!!.

  • Review 50 (2024-08-26 - Rating: 5)

    We had an emergency situation with sewage overflowing from a pipe in our basement, and Jake from Roto-Rooter came to the rescue! He quickly identified the clog and cleared it out in no time. Not only was Jake incredibly efficient, but he also took the time to provide us with helpful information about how to prevent future issues. On top of that, he was super friendly and made a stressful situation much easier to handle. We couldnt be more grateful for his professionalism and expertise. Highly recommend Jake and Roto-Rooter for any plumbing needs!

  • Review 51 (2024-08-10 - Rating: 5)

    Jacob was very professional, he took the time to explain the pros and cons of our repair vs replacement. As we don’t intend to live in the condo for very long, a repair was the most cost effective. The repairs were performed in a few hours on a Saturday afternoon, almost immediately after diagnosing the problems.

  • Review 52 (2024-12-26 - Rating: 5)

    Tyler did a great job identifying our leak issue. He was careful and provided practical solutions for the problem.

  • Review 53 (2024-12-18 - Rating: 5)

    Jacob was great ! You should request him for your next water heater install. Hell make sure it doesnt catch on fire , would hire again.

  • Review 54 (2024-12-09 - Rating: 5)

    Jake came to address a leak in my bathroom. He was on time, friendly, and professional. He thoroughly inspected my bathroom to make certain it was only 1 leak. Provided solutions with estimates, and got right to it. Definitely recommend!

  • Review 55 (2024-10-26 - Rating: 5)

    Sometimes the big companies are big for a reason. The customer service from my Roto-rooter visit by Mandeep was 100%. Without hesitation he found that my service was covered under warranty and even gave me some advice on future savings and maintenance.

  • Review 56 (2024-09-09 - Rating: 5)

    Roto-rooter showed up 30 minutes after calling for service. Jake was very professional and reviewed the issue and quickly had a solution. The services performed solved our problem and the technician was very clear as to what was happening throughout the entire process.

  • Review 57 (2024-09-18 - Rating: 5)

    Jacob with RotoRooter was great through the whole process of fixing our failed basement bathroom pump. We are military family that rents our property and Jacob made the process of diagnosing the problem, getting the new pump and working with our tenents to schedule and repair go smoothly. We appreciate the good, polite communication and prompt response to the issue.

  • Review 58 (2024-08-10 - Rating: 5)

    Jacob R. Was wonderful- he explained our repair and what to expect, everything was smooth and timely! He was knowledgeable, respectful and kind. We will surely request him for any future services! Thank you!

  • Review 59 (2024-08-13 - Rating: 5)

    Jacob to the rescue! We recently moved into our new house and ran into some clogged pipes. We called Roto Rooter and they were there within an hour. Jacob was fantastic he took his time and made sure to get the clog removed. He was very conscientious in cleaning up afterwards and very polite. Jacob was able to fix all our issues, did so quickly but efficiently and was an absolute pleasure. Definitely recommend him and his company!

  • Review 60 (2024-08-02 - Rating: 5)

    Our tech came out on a Saturday, fid a temporary repair until the parts on order arrived. Returned promptly after the parts came in and did a neat, efficient repair!! We wont hesitate to have Roto-Rooter and Jacob for all of our plumbing repairs!! Thanks!!

  • Review 61 (2024-09-23 - Rating: 5)

    We had a tub leak and Roto Rooter sent someone to our house within 2 hours of the call. The technician Ben was super courteous, very experienced, and quickly worked through the various culprits to identify and stop the source of the leak. He often spent a lot of time explaining things and giving tips for preventing and detecting leaks in the future. I feel like I learned so much about plumbing issues in general by having Ben in our home and would definitely call Roto Rooter again for plumbing services.

  • Review 62 (2024-11-09 - Rating: 5)

    Jacob was more than helpful and solution focused. He was sure to resolve the issue and carried a great attitude! Thanks Roto-Rooter

  • Review 63 (2024-07-09 - Rating: 5)

    Jacob is an excellent service provider. He arrived in a timely manner, went over all of the steps to help with our root issue, and was very precise in solving the problem. We really appreciated Jacob’s communication and recommendations for future services. Thank you Jacob and Roto-Rooter!

  • Review 64 (2024-12-21 - Rating: 5)

    Jake was extremely informative and very professional! He saved our Christmas!!!! If we ever have another plumbing issue we will definitely be calling him back! 🙌🤗

  • Review 65 (2024-08-31 - Rating: 5)

    Prompt, efficient service - Jacob came on a Saturday, less than an hour after we called and was able to quickly diagnose the problem and advise us. I would recommend Roto-Rooter Plumbing without hesitation after our experience.

  • Review 66 (2024-09-11 - Rating: 5)

    A third time visit by Technician Jake who was responded with short notice and quickly resolved out issue. He was courteous, and completed the work as expected. Once again a great experience for us!

  • Review 67 (2024-11-25 - Rating: 5)

    I love how they were able to come earlier than the time window they originally gave me so I wouldn’t have to wait all day. Mr. Jacob came to do the repairs and very fast and professional.

  • Review 68 (2024-11-11 - Rating: 5)

    Jacob came out to look at a leak for us and he was very knowledgeable and told me in detail how to take care of it. I will definitely call Roto Rooter for any future plumbing needs.

  • Review 69 (2024-08-24 - Rating: 5)

    We experienced unexpected flooding and called Roto Rooter, Jacob came within 30 minutes and was able to diagnose the issue with our sewer line and was able to clear out the issue. He explained the issue and the process professionally and clearly.

  • Review 70 (2019-06-12 - Rating: 5)

    I had a great experience with Henry and Chris! They did so much to fix my plumbing problem. I really cant thank them enough for their help and explaining everything.Adding the my great experience with Roto Rooter, I was fortunate enough to have Hank come and video my drain, and walk me through what I needed to have done to fix my problem. Aaron and Zakk did a great job ripping up and then fixing my floor. I really appreciate the care everyone took to not only help me, but protecting my walls, my house, and my HVAC unit. Also, the extra steps taken to try to fix my floor as I was very concerned about getting my flooring back to the original state. I really appreciate all of the work that everyone did to fix my plumbing problem. I had a great experience and would highly recommend Roto Rooter.

  • Review 71 (2024-09-11 - Rating: 5)

    Jake and team were a huge help to my family of six. He was professional and insightful, helping us determine root causes of ongoing issues. Grateful for his help and expertise!

  • Review 72 (2024-07-16 - Rating: 5)

    Jake from Roto-Rooter provided exceptional service when we had a plumbing emergency. He arrived promptly, diagnosed the problem quickly, and fixed it efficiently. Jake was professional, courteous, and extremely knowledgeable. His attention to detail and dedication to customer satisfaction were impressive. I highly recommend Jake and Roto-Rooter for any plumbing needs.

  • Review 73 (2024-12-10 - Rating: 5)

    Marcus came in and took care of my refrigerator issue. Quick and easy. Courteous, knowledgeable, and professional seems to be a reoccurring theme for the team here.

  • Review 74 (2024-12-14 - Rating: 5)

    Jake was awesome. He did a great job. He was very careful and very on time. Thank you so much.

  • Review 75 (2024-08-30 - Rating: 5)

    Jake was very helpful with my basement flooding. He was honest and provided me with resources to fix the issues. Having worked with questionable companies before, I appreciated his honest recommendations.

  • Review 76 (2024-08-05 - Rating: 5)

    Jake was very professional. He checked everything you could possibly check to figure out what the issue was and explained everything to me. He made the repairs right after the diagnostic. Great service!

  • Review 77 (2024-09-20 - Rating: 5)

    Jacob R was dispatched to our home promptly on September 16, 2024. Jacob was very efficient, friendly, and did an outstanding job in fixing the unpleasant job presented to him. Thanks so much Jacob!Lewis and Linda Durrance

  • Review 78 (2024-12-11 - Rating: 5)

    Jake was great! He fixed the pipes under the sink quick! He was also very polite and professional.

  • Review 79 (2024-08-17 - Rating: 5)

    Jake was quick, efficient, effective and above all - KNOWLEDGEABLE! Excellent service visit and a pleasure to work with. I would not hesitate to recommend him!

  • Review 80 (2024-09-06 - Rating: 5)

    Jake did the preventative maintenance on our drains today. He arrived on time, was thorough and took the time to explain things to me. I am very pleased and a satisfied customer.

  • Review 81 (2024-11-26 - Rating: 5)

    Great service, efficient and customer service skills on point. Such a pleasure to deal with the representative you could just tell he knew what he was doing! Will be calling them in the future !

  • Review 82 (2024-06-13 - Rating: 5)

    I was having issues with my backyard spigot and water valve turnoff. I submitted an online request for service to Roto-Rooter on Wednesday evening and received a confirmation an hour later that a tech would be out to my home the next day at the time I requested. Jacob arrived on Thursday morning as expected and was extremely courteous and friendly. After I described the issue, he looked into it and determined that there was no plumbing problem and explained what had occurred. He was so nice and didn’t even charge me for the visit! I will definitely be calling Roto-Rooter again for any future plumbing needs. They were responsive and Jacob was very helpful and provided excellent customer service. I highly recommend RR!

  • Review 83 (2024-09-18 - Rating: 5)

    Jake was amazing. Thank you so much for your patience and fixing our massive sceptic leak. 10/10 for service and care. Thank you so much Roto Router and shout out to Jake ! 👍🏽👍🏽

  • Review 84 (2024-12-03 - Rating: 5)

    Thank you Roto-Rooter for your quick response. It took 3 minutes to identify the issue and 10 minutes to fix the issue. I appreciated the easy scheduling from your website and the confirmation

  • Review 85 (2024-12-16 - Rating: 5)

    A well-performed job. Josh and Jake were very professional. I appreciated Roto-Rooters weekend availability.

  • Review 86 (2024-09-28 - Rating: 5)

    We were happy with the work Marcus has done to fix the toilet in our basement bathroom. I wouldnt hesitant to recommend Roto-Rooter to anyone I know who may need plumbing services.

  • Review 87 (2024-09-07 - Rating: 5)

    Jacob did a great job of evaluating the leak in my house and provided some great advice on next steps. Will definitely use Roto-Rooters again!

  • Review 88 (2024-08-31 - Rating: 5)

    Roto Rooter sent Jacob out to help us with a blocked sewer line on multi family property. Super professional and quick to respond. Will use again for sure if I have the misfortune to need similar service.

  • Review 89 (2024-08-17 - Rating: 5)

    Jacob was very friendly and did the job quickly! Very satisfied with his work. I highly recommend this company for any plumbing needs.

  • Review 90 (2024-10-13 - Rating: 5)

    Jake was very professional very courteous. He took care of the problem and best thing for me, he cleanup everything after The Job Was done ,that was a big plus for me definitely would like to use Jack again.

  • Review 91 (2024-09-16 - Rating: 5)

    The technician promptly showed up on time and gave the explanation of what the problem was and how to avoid it in the future. He is also pretty open to discuss the pricing and gave me an option that works for me. I highly recommend this for any future plumbing issues.

  • Review 92 (2024-09-02 - Rating: 5)

    Jake was excellent at diagnosing the issue, recommending parts for repair, and completing the service. It is great to have hot running water in my kitchen again, thanks to Jake.

  • Review 93 (2024-08-19 - Rating: 5)

    The Roto Rooter technician (Jacob) arrived at time promised, diagnosed the issue immediately, fixed the drain problem quickly, provided suggestions for avoiding future drain problems, gave me a military discount, and was professional throughout the process Strongly recommend Roto Rooter.

  • Review 94 (2024-12-28 - Rating: 4)

    Great service, they were a bit late but apologized for it and took the time to explain the plumbing in my house.

  • Review 95 (2024-12-12 - Rating: 5)

    Tyler was professional, pleasant and so fast. He was thorough and quick to answer any questions I had.

  • Review 96 (2024-12-30 - Rating: 5)

    Tyler shedd feom roto rooter was very professional and checked issues very detail and provide positive feedbacks

  • Review 97 (2025-01-03 - Rating: 5)

    Tyler was awesome . He came at night and tried to fix problem. He was friendly and helpful.

  • Review 98 (2024-07-17 - Rating: 5)

    Jacob came out within 2 hours of us discovering the leak. He fixed our issue and helped us figure out a separate issue. He was great and would highly recommend him for any plumbing and leak issues!

  • Review 99 (2024-10-27 - Rating: 5)

    Tech very helpful in explaining all the issues and worked with me in figuring out the most necessary things to fix. Appreciate his politeness and professionalism

  • Review 100 (2024-07-05 - Rating: 5)

    Jacob was very professional and knowledgeable. He took the time to describe all parts of the service in detail and preventative measures to ensure the likelihood of a repeat situation was reduced. A++++ technician!

  • Review 101 (2024-12-31 - Rating: 5)

    Service was great explained everything to me.Very polite. Quick appointment. Very satisfied

  • Review 102 (2024-11-09 - Rating: 5)

    The plumber was very accommodating and worked with me regarding the price and did a very good job at taking care of our clogged kitchen sink and left no mess behind.

  • Review 103 (2024-05-24 - Rating: 5)

    I am grateful for the service. The water from my bathtub faucet wouldnt stop running. Seeing Jacobs face at my front door was a blessing. He got right to work, figured out the problem. I had to leave the house and Jacob took care of everything. Great job, great person. This was my first time hiring Roto-Rooter. I would use them again and highly recommend Jacob!

  • Review 104 (2024-09-02 - Rating: 5)

    Jake and team were incredibly responsive and professional. They came out promptly and answered all of our questions. Highly recommend!

  • Review 105 (2024-07-20 - Rating: 5)

    Fast and efficient service. Plumber arrived within 45 minutes on a Saturday morning. Mandeep was polite, professional and explained our options in detail. He wore site covers and cleaned up everything afterwards.

  • Review 106 (2024-05-19 - Rating: 5)

    Had Mandeep come out same day to unclog a blockage in the drain under my driveway. He was very quick and efficient. Thank you!

  • Review 107 (2024-05-23 - Rating: 5)

    Jake was amazing. I had a complicated issue I had been trying to resolve for almost a year with an undercover sink. Plumbers I called told me to call granite folks, granite folks wanted me to install a new counter. Finally one plumber who could not do the job suggested I call.roto rooter. Jake was available and came the same day! Courteous, respectful of my property, knowledgeable and diligent in pursuing a solution. Price was fair and I will definitely call Roto rooter again and ask fir Jake. (And no, he was not wearing khaki) :-)

  • Review 108 (2024-05-28 - Rating: 5)

    Had a water heater go out overnight and Roto Rooter had someone out before other companies even called me back. Jacob was extremely professional and courteous. He was respectful of our home and thoroughly cleaned up after the job was complete. Overall great experience.

  • Review 109 (2024-12-15 - Rating: 5)

    The Technician Jake was very Professional and was on time and very knowledgeable I will recommend to my friends and neighbors if they ever need a plumber

  • Review 110 (2024-09-06 - Rating: 5)

    Jake was very helpful, he taught me some pro tips, and he resolved all of my issues! 100% recommend

  • Review 111 (2024-06-11 - Rating: 5)

    The service was fast and thorough. The serviceman offered solutions that were not envisioned by me and recommendations on how overall system can be improved. As a novice, I also appreciated the input on how use also impact the maintenance. Very courteous, thoughtful, and professional.

  • Review 112 (2024-08-12 - Rating: 5)

    Jacob was very professional and explained in detail the job he was going to conduct and what his findings were. It was a pleasure having him come out and represent Roto-Rooter

  • Review 113 (2024-07-13 - Rating: 5)

    Technician Jason came to my home and solved my basement water leak issue. He found the problem and solved the issue. im very pleased with the level of quality I received.

  • Review 114 (2024-04-29 - Rating: 5)

    Jake was the technician to come help me out. He was very friendly and upfront and honestly with cost of everything. He was able to fix my drain in less than an hour and also arrived within the time window I asked for!

  • Review 115 (2024-11-30 - Rating: 5)

    Jacob was very efficient and fast! We’ll definitely use this service again!

  • Review 116 (2024-06-05 - Rating: 5)

    Jacob arrived less than an hour after my call to RR. He quickly identified the minor problem causing the leak under my sink and fixed it in just minutes - and didnt charge me! I highly recommend Jacob.

  • Review 117 (2024-08-19 - Rating: 5)

    Jake from Roto-Rooter was great. Very detail oriented and recommended the correct services I needed for my home.

  • Review 118 (2024-11-30 - Rating: 5)

    Great, fast service from Jacob to clear out a rough clogged kitchen pipe post-Thanksgiving. Appreciate the six month guarantee!

  • Review 119 (2024-12-11 - Rating: 4)

    The technician correctly diagnosed the bathroom sink problem. I declined the repair job because of the high cost.

  • Review 120 (2024-09-04 - Rating: 5)

    I’ve used Jacob multiple times at my business site he’s a awesome tech. He takes care of business and make sure everything is right.

  • Review 121 (2024-07-10 - Rating: 5)

    I had work done to stop my dripping pipes but was not totally comfortable with the results, so I called Roto-Rotor for a second opinion and Mr. Jake from Roto-Rotor did a very professional inspection job and explained that the crack in my ceiling was just crack paint due to screws and rivets under the paint, saving me thousands of dollars! Thanks Mr. Jake!!!

  • Review 122 (2024-08-16 - Rating: 5)

    Jacob was diligent in his work and the utmost professional. Should I need Roto Rooter, I would like to request he would be assigned plumber.

  • Review 123 (2024-11-23 - Rating: 5)

    Jacob was professional and knowledgeable. He quickly diagnosed and fixed the problem in a timely manner.

  • Review 124 (2024-08-24 - Rating: 5)

    Jacob (5465) was an incredible help.l replacing our disposal. Will continue to rely on him for anything that may come up around the home.

  • Review 125 (2024-05-10 - Rating: 5)

    What an amazing and professional team. Jacob was very friendly, showed up right on time and did a detail analysis of water leaking in our bathroom; he then gave me very sound recommendations. Super happy with the service I received.

  • Review 126 (2024-07-19 - Rating: 5)

    From scheduling to the technicians arrival, everything was so seamless and easy. Definitely would recommend Roto-Rooter for any plumbing needs.

  • Review 127 (2024-05-20 - Rating: 5)

    Called Roto Rooter earlier today because we noticed the sump pump has not been coming on over the rainy weekend. Jacob arrived within a few hours. Polite, professional and competent. Very satisfied. Would definitely recommend and use again.

  • Review 128 (2024-04-16 - Rating: 5)

    Esther was AMAZING. Definitely a wonderful woman to work with. Her performance was spectacular and she was there to walk me through every step of the way. She made herself available whenever I needed. She was extremely kind and showed genuine care. She was very easy to trust and Im so grateful!

  • Review 129 (2024-05-05 - Rating: 5)

    Mandeep was super professional. Calm and understanding of my plumbing situation. Spoke to his manager on my behalf as a repeat customer to get me a fair rate for the service.I would recommend him again in a min! A+

  • Review 130 (2024-09-18 - Rating: 5)

    The plumber who came to help me was professional and nice, I will definitely call Roto-Rooter again in the future for any further plumbing needs.

  • Review 131 (2024-09-30 - Rating: 5)

    The tech was very knowledgeable and polite. He answered all my questions and made suggestions for maintaining the pump

  • Review 132 (2024-04-04 - Rating: 5)

    Very satisfied with the tech who came. 930 pm. We had an emergency toilet backup making the use of water throughout the house impossible. He found he had to remove the basement toilet in order to snake the sewer line.20 feet. He got it cleared. Waiting today for a follow-up visit with camera to see what can be seen. So thankful RR could help us out at the late hour.

  • Review 133 (2024-10-13 - Rating: 5)

    I had a fantastic experience and I’m glad I called Roto-Rooter to fix a leak in a timely and proper way.

  • Review 134 (2024-08-24 - Rating: 5)

    Jake did an excellent job clearing the main line. Very knowledgeable and friendly and discussed each set of the process.

  • Review 135 (2024-10-26 - Rating: 5)

    Jake was great! Professional, courteous, quick, and explained everything. Thank you!

  • Review 136 (2024-03-10 - Rating: 5)

    What amazing service! A whole team of people helped-Mandap, Marquis and Gabriel gave so much time and effort to fixing a massively clogged pipe which took out our bathrooms. With an almost 91 year old mother who was struggling with the lack of bathroom access they were determined to get things fixed. They went above and beyond! Everyone from initial phone contact to text check-ins was courteous and professional. Excellent, excellent service!

  • Review 137 (2024-05-18 - Rating: 5)

    I had a flood in my basement and was so impressed with how quickly Rotor-Rooter arrived and how they handled the situation. Jacob and the rest of the team were incredibly kind and professional. I highly recommend them!

  • Review 138 (2024-05-01 - Rating: 5)

    Jacob was excellent and extremely professional! He explained everything very thoroughly and helped resolve our clogged sewer line! We will be recommending him and Roto-Rooter to our friends and family!

  • Review 139 (2024-12-03 - Rating: 5)

    Great service, everything was fully explained, very clean and tidy! I would highly recommend!

  • Review 140 (2024-12-13 - Rating: 5)

    Very helpful service. They came within a few hours of calling and helped me diagnose my problem.

  • Review 141 (2023-12-05 - Rating: 4)

    I really appreciate the care and attention from the water damage restoration specialist. She was extremely helpful with documentation and answering questions. She even detoured to our house on her way into work to begin her assessment so we wouldn’t have to wait a minute longer than necessary! Unfortunately the company doesn’t offer every service I need so I have to go to additional vendors to complete my job. But otherwise my reps at Roto Rooter have been terrific and so far the work has been well done.

  • Review 142 (2024-04-24 - Rating: 5)

    Mr.Mandeep was very professional, thorough and did an amazing job hydro-jetting our kitchen sink that’s been clogged for months. We are very thankful for all his hard work. Thank you Roto-Rooter for having such a wonderful employee.

  • Review 143 (2024-10-02 - Rating: 5)

    It was fine. It was pretty gross seeing the the dirty tub water, but Jake has done good service.

  • Review 144 (2024-09-25 - Rating: 5)

    They responded quick and came out quickly. Great service and friendly tech!

  • Review 145 (2024-09-20 - Rating: 5)

    Jake was professional and courteous. Did a great job identifying and fixing the problem.

  • Review 146 (2024-04-24 - Rating: 5)

    Our service rep, Esther Henderson, was great. She thoroughly explained the process and what to expect, and kept in constant contact with time frames and dates. Further, she was always available and immediately reached out to us if we called or emailed. She was a blessing to have in such a dark situation.

  • Review 147 (2025-01-01 - Rating: 5)

    Great responsiveness, professional, and completed the required service well and in a timely manner

  • Review 148 (2024-12-22 - Rating: 5)

    Marcus (ther service tech) was very professional, pleasant, and very knowledgeable. Thank you!

  • Review 149 (2024-04-28 - Rating: 5)

    Mandeep was my Roto-Rooter Plumber who provided excellent customer service and great knowledge of the plumbing issue we had. He was also very friendly and answered all of our questions. Thank you Mandeep for your excellent customer service and expertise.

  • Review 150 (2024-10-27 - Rating: 5)

    Excellent, fast service and on a Sunday morning no less! Mandeep was quick and helpful in answering our questions.

  • Review 151 (2024-12-13 - Rating: 5)

    Tyler did a great job in a timely manner and was very nice!

  • Review 152 (2024-10-27 - Rating: 5)

    They came within an hour of me calling them — on a Sunday— and had the clogged drain cleared in 30 minutes.

  • Review 153 (2024-11-02 - Rating: 5)

    What a service!! Absolutely amazing. Perfect communication, timely arrival, and great service. Sure enough, this 5-star review is possible because of Jake and his outstanding work. Our kitchen faucet had to be replaced, and our old equipment was not really easy to remove. Jake had to face a few challenges, however, for him and his skills this task was done quickly and thoroughly. This guy is nice, professional and he knows what needs to be done to successfully complete his plumbing project. To conclude: if you need plumbing service…., Jake and his Roto-Rooter will definitely deliver.

  • Review 154 (2024-11-30 - Rating: 5)

    So efficient and professional. Great work, would recommend using again!

  • Review 155 (2023-09-09 - Rating: 5)

    Needed to replace my outside spigot- water bib as it kept dripping. Easily booked an Appt online and had my issue taken care of next day. Also had my shut off valve replaced as that needed to be done as well. Matthew was friendly, knowledgeable and took his time to make sure things were done correctly. He walked me through what was replaced and made sure I was satisfied with the end result. Would definitely recommend Matthew! Thank you!

  • Review 156 (2024-06-28 - Rating: 5)

    Excellent service! Mandeep was friendly, prompt and efficient. Online booking was easy and fast. Love the same day service capability, too! Thank you, Mandeep!

  • Review 157 (2024-05-30 - Rating: 5)

    Jake did a wonderful job explaining what he was doing to solve our problem. He knew what he was doing and gave us confidence that our issue would be solved.

  • Review 158 (2023-10-01 - Rating: 5)

    Scheduling was simple, and our appointment was seamless. Matthew arrived on time, was courteous, professional, and helpful in providing solutions to address the concerns with our sump pump drain. Matthew was also very pleasant to work with and made my wife and I feel valued as customers. From the time he arrived, Matthew had shoe covers anytime he was inside our home to keep our floors clean as our appointment involved going between indoor and outdoor spaces. This was our first experience with Roto-Rooter, and based on the positive interactions throughout, we recommend.

  • Review 159 (2024-03-12 - Rating: 5)

    Esther with Roto-Rooter was an amazing partner and integral asset to our washing machine incident. She provided information that helped us handle the claim efficiently. I was new to this process and hope that others are fortunate enough to have her to help if they find themselves in a similar position.

  • Review 160 (2024-04-24 - Rating: 5)

    Jacob was extremely helpful in diagnosing the issue with my sink and garbage disposal. He made sure to clearly explain my options for repair and replacement and even offered to show me how to unclog it myself. Thank you!

  • Review 161 (2024-12-03 - Rating: 5)

    Jacob was knowledgeable and took the time to answer all my questions!

  • Review 162 (2023-11-18 - Rating: 5)

    Esther and Joshua were very personable and exuded exceptional professionalism. They were thorough in their duties, provided detailed explanations, and were knowledgeable about their jobs. Pictures accompanied explanations and solutions were provided. Thank you! We would recommend them again if we have any issues in our home. Jeanelle & Raymond K.

  • Review 163 (2024-09-25 - Rating: 5)

    Roto Rooter came out immediately when I called. The problem was resolved to my satisfaction.

  • Review 164 (2024-06-13 - Rating: 5)

    Jacob was very professional and assisted with getting our pipe fixed. I would definitely recommend using him again.

  • Review 165 (2023-09-22 - Rating: 5)

    Roto-Rooter was recommended to us by a friend and were so glad we took his advice! Matthew listened to our issue (backed up exterior drain), gave his best advice for fixing the issue now, as well as recommended changes to the drain system to avoid repeat issues in the long term. He gave us a fair estimate, with no upsell, and was able to do the work the same day. Best of all - he was neat, tidy, and fast! Even my mother would approve ; )

  • Review 166 (2024-12-13 - Rating: 5)

    The young man was prompt polite and helpful. As was the person on the phone when I callex

  • Review 167 (2023-10-23 - Rating: 5)

    We had an emergency plumbing issue late on a Sunday night - they were the only ones to be available to send a tech out to us that same night. Matthew was great, very nice, and was able to clearly show what was going on. He fixed it quickly and that was that! Thanks for everything!

  • Review 168 (2024-09-20 - Rating: 5)

    Thanks for a quick and professional job! Jacob was super helpful and fixed the problem fast!

  • Review 169 (2024-12-28 - Rating: 5)

    Tyler was fantastic, resolved the issue within minutes on a Saturday

  • Review 170 (2024-03-10 - Rating: 5)

    Esther from roto-rooter was a great go to technician to find leak detection. She visited my site for leak detection. She had so in-depth knowledge that I was very impressed. She took great time to explain the issue and resolution. I would recommend Esther for any kind of leak detection issues. I actually want to give 10 stars

  • Review 171 (2023-10-23 - Rating: 5)

    Our water was not heating so we called Roto-Rooter and Deb picked up the phone within 2 mins and scheduled an order. After our order was scheduled - less than an hour later, our tech Matthew arrived. He was informative and fixed our issue very quick and carefully. Would definitely recommend!

  • Review 172 (2024-12-28 - Rating: 5)

    Tyler did a great job. Thank you!

  • Review 173 (2024-08-12 - Rating: 5)

    High quality service and equipment from Jacob. Price is a touch steep, but thats the cliche with plumbing.

  • Review 174 (2019-07-08 - Rating: 5)

    Your tech, Henry Guevara, showed up early, solved my plugged kitchen drain problem, cleaned up under my sink and was very pleasant and professional.This is why I only use Roto-Rooter for my plumbing problems.Thank you!!!

  • Review 175 (2024-06-07 - Rating: 5)

    Jacob was very prompt, attentive, and knowledgeable. Thoroughly assessed the issue and provided clear resolution. Highly recommend this technician.

  • Review 176 (2024-07-11 - Rating: 5)

    The plumber was very knowledgeable and courteous. I would not hesitate to use him again..Thank You!

  • Review 177 (2024-08-27 - Rating: 5)

    Jacob did great work and done efficiently! Very knowledgable and helpful, thank you!

  • Review 178 (2023-04-10 - Rating: 5)

    Matthew (tech #4459) was fantastic. He was honest and straightforward in explaining the process for getting a new hot water heater installed same-day after an emergency failure of our old one. He immediately got us replacement quotes and was spot on with his time estimate for the work. Very nice and professional. Would highly recommend.

  • Review 179 (2023-09-11 - Rating: 5)

    Nick, is very versatile in his skill sets and problem solving abilities. Because of this he was able to solve a problem for me that could have been very costly to figure out. He is a very smart tech which is very important when your home is hit with a sewage leak. A few techs from other companies as well as myself thought the best way to go was a septic pump out. However, I had already had a recent pump out so there could still be a mainline blockage. Nick, jumped into action and switched from plumber to excavator and that’s where he identified the root cause. Apparently, xfinity had trenched my sewer line while performing a cable installation. His hard work and good judgment helped identify the root problem saving time and money. So thankful Nick’s services and willingness to do what it takes to save my home. Thank you Nick!!! You have no idea how much your hard work, intelligence and versatility in thinking saved the day. I greatly appreciated your hard work and mental toughness. I highly recommend Nick. Thanks Roto-Rooter for sending Nick and Matt out right away. It was inspirational watching them collaborate on the issue. This type of dynamic creates a good company with great service all the way around!!! Great Job!!

  • Review 180 (2024-04-24 - Rating: 5)

    My technician was Jacob R. He was very knowledgeable and his customer service was excellent! I will definitely request him if I need the company again.

  • Review 181 (2024-05-17 - Rating: 5)

    Repair work on toilet leak was satisfactory. A little pricey for hourly rate. Totally unnecessary to send out a restoration person when all I needed was my toilet fixed.

  • Review 182 (2023-03-04 - Rating: 5)

    King (Keith) was absolutely superlative. Our clogged toilet was a much more demanding challenge than anticipated. King handled it with professionalism, persistence and expertise. Freddy joined into assist. Both gentlemen were well above expectations and went out of their way to be helpful, accommodating and get a tough job done and done properly. So grateful that they were to ones that responded to my call. Personable. Professional. Outstanding in every way.

  • Review 183 (2023-06-02 - Rating: 5)

    Michael Smith came to our home to assist with our broken garbage disposal. He tried all possible methods to repair our older model but unfortunately there was no method of external access to repair due to the age. He was very helpful in explaining what we would need to do if we wanted to install a replacement ourselves and went above and beyond in that manner. He also outlined alternatives like professional installation. He warned us about electrical safety considerations if we went about it on our own. His efforts and advice were much appreciated. He also arrived on time and was very professional.

  • Review 184 (2024-05-09 - Rating: 5)

    Jacob was very knowledgeable about what my issues could be. He explained his reasoning for checking the things he was checking, and what he would need to do to fix it. Thank you for your time!

  • Review 185 (2023-10-22 - Rating: 5)

    The technician arrived within 30 minutes of my call!! He was thorough, pleasant, and very good in getting pur job done. He was also very careful in making sure,he didnt get anything dirty. Excellent job!!

  • Review 186 (2024-11-10 - Rating: 5)

    Very quick and efficient, clear communication. Came very quickly on a Saturday evening.

  • Review 187 (2024-04-26 - Rating: 5)

    Excellent timely service. Jacob, our tech, was excellent, kept us informed during the work and couldnt have been more professional. Will use again.

  • Review 188 (2024-05-03 - Rating: 5)

    Prompt response for scheduling, and let me know when they would be running behind the target window.Jacob did a great job explaining the problems as he found them and was able to get things running again in only a few hours.

  • Review 189 (2024-04-26 - Rating: 5)

    Jake did a solid job fixing our plumbing issue. He arrived promptly, sorted things out efficiently, and was friendly throughout.

  • Review 190 (2023-05-25 - Rating: 5)

    Michael arrived on time. He was very friendly and kind. He confirmed why he was there to unclog the main toilet. He was very knowledgeable on how he would proceed with unclogging the toilet and cost. After several attempts the clog would not move. We went to the basement to inspect the main pipe. He explained what he needed to do next to remove the clog and cost. He also explained that the old pipes will need to be reconstructed at some point for the drainage to have a better flow.He attempted to unclog the toilet once more with his tool. Magic!!! The toilet was unclogged! Thank you Michael. If you are looking for a plumber with knowledge and patience -Michael is your guy.

  • Review 191 (2024-07-17 - Rating: 5)

    Jake was very professional and provided excellent service while explaining the issue and how he fixed it.

  • Review 192 (2024-08-12 - Rating: 5)

    The technician Jacob is Very professional and knowledgeable on plumbing procedures and materials and parts.

  • Review 193 (2024-06-06 - Rating: 5)

    They were good at communicating about arrival time and Jacob was able to identify and fix our leak efficiently.

  • Review 194 (2024-05-18 - Rating: 5)

    Our technician, Jacob, was great. Spent time inspecting our systems and was fully informative, transparent and honest. Very happy customer.

  • Review 195 (2024-12-18 - Rating: 5)

    Jacob did an amazing job fixing our plumbing issue

  • Review 196 (2024-11-12 - Rating: 5)

    Good guy. Jacob explained why it was leaking and said he got it fixed.

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