1st Response HVAC & Electric Solutions

Photo of 1st Response HVAC & Electric Solutions

Located in Lake stevens, Washington

Address: 1731 113th Dr SE, Lake Stevens, WA 98258, United States

Phone: +1 206-643-1525

Rating: 4.7

Services

  • Online estimates
  • On-site services
  • Language assistance
  • Repair services
  • LGBTQ+ friendly
  • Transgender safe space
  • Appointment required

Categories

  • Electrician
  • Air conditioning contractor
  • Air conditioning repair service
  • HVAC contractor
  • Furnace repair service
  • Heating contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-08 - Rating: 5)

    We’ve used this company for over a decade. Everyone who has ever come out to our house has been super friendly and easy going and done a great job. Response times are generally quick. We recently had to replace our furnace due to the bomb cyclone and power outage and we had a new furnace within two weeks at a fair price. Both of the guys who came out were super friendly, flexible, accommodating, and hard working. They did a great job and even added an extra outlet in the basement on the furnace, which was very considerate and much appreciated. All our questions were answered and they left the place super tidy. I would highly recommend this company.

  • Review 2 (2025-01-06 - Rating: 5)

    We have used these amazing folks for our furnace and heat pump services for a few years now and we have had nothing but great experiences with all of their technicians and staff. They are always courteous, well organized, and timely! Called them out for a special trip this time to replace a bathroom fan and the tech Riley was absolutely fantastic! If I could give them 🌟100🌟 stars I would!

  • Review 3 (2025-01-08 - Rating: 5)

    Service Technician arrived on time, very personable and knowledgeable. Had my hot water heater working again in under five minutes. Great effective service. Glad weve continued using them. They serviced my furnace previously.

  • Review 4 (2024-11-04 - Rating: 5)

    Rylan and team have been consistently fantastic, from our first install, to checkups/resolving any issues we have had. They even popped by when I saw they were at my neighbors house and had a question about my system. Would definitely recommend!

  • Review 5 (2024-11-01 - Rating: 5)

    1st Response did a great job of installing a Reznor Compact Heater (30k BTU) at my church site.It was installed on time per schedule and at a comparatively better price. I have had no issues since install (almost a year now). They answered questions and responded to my inquiries promptly and courteously in the purchasing and installing process. I would recommend them to others needing HVAC service.

  • Review 6 (2024-12-06 - Rating: 5)

    Just had a mini split install at a remodel. Rylan and his team did a great job, super professional, friendly, not fake. Great interaction, will use them again. Quality, price A+

  • Review 7 (2024-11-19 - Rating: 5)

    Braxten and his team were nothing short of amazing!! Answered any questions my wife or I may have had. Very professional and courteous. Would definitely recommend them for any of your HVAC needs!

  • Review 8 (2024-08-26 - Rating: 5)

    Riley came to our house to provide us an estimate for a new furnace and tankless water heater. He gave me all the time I needed to answer all my questions in detail and educated me on furnace types, etc…. He was patient, friendly and thorough with his questions and answers. He did not try to upsell. In fact, he was quite clear in what he felt I needed and didn’t need. In all, he was just a pleasure to work with.

  • Review 9 (2024-10-24 - Rating: 5)

    Riley has provided annual maintenance before and has always been prompt, communitive, and professional. Everything checked out in good order. They did the original installation without issues.Great job

  • Review 10 (2024-11-03 - Rating: 5)

    After talking to 3 different companies for installing our mini splits. This company were the only ones that came across professionally. From the minute i spoke to adyson on the phone to braxten coming to my house an estimate and the wonderful tradespeople, rylan, jake and riley, who installed our mini splits. These 3 young men were so conscientious in the work they did - it was wonderful to have them in our home. Probably the best company i have ever dealt with. Well done 1st Response. It says a lot about the owner, braxten, who picks and trains good people and treats them well because they enjoy their work and treat each very well. Thank you all!

  • Review 11 (2023-11-12 - Rating: 5)

    Rylan & Ethan have worked on two major jobs at my home. This summer they replaced 4 air ducts below my house and put in a new water heater for me. This week they replaced my 30yr old furnace. Both times these two young men have been professional, courteous, informative, resourceful, and they left their work space better than they found it! They represent their company exceptionally well. I would recommend 1st Response for any of your HVAC needs. From my first phone call, to them emailing or txting me the arrival times and a picture of the HVAC professionals. I’m very impressed with this business and their people!

  • Review 12 (2022-02-24 - Rating: 5)

    We had a ductless mini-split unit installed in our townhouse by Rylan, Chandler, and Isaiah on 2022-02-21 and it was a great experience. They arrived on time, got the job done just like we wanted, and answered the (many) questions we had about the setup. It was a great experience and I would definitely go with this company again.The service specialists were courteous and helpful the whole time they were here and did a great job explaining the process and next steps as they went. I felt bad because this was actually the day we got snow in Seattle, but the group still finished the entire job according to the schedule.When they were finished, Rylan walked us through the system indoors and outdoors to explain how it worked and gave us his contact information in case we had any questions. The units work great and were incredibly satisfied with the craftsmanship done by the team.We will definitely be recommending 1st Response to others looking to get a mini-split system installed.A note on our setup: We had one outdoor unit and 4 indoor heads installed in our 3-story townhouse unit. The heads were all installed on exterior walls, so we didnt have to deal with any shared wall situation with the neighbors. Its also noteworthy that we scheduled this a few months ago, but had to wait until February for the install due to supply issues with the units (no fault of 1st Response, just the state of the world due to COVID). If youre looking to get these installed ahead of summer, you should act soon to get the job scheduled.

  • Review 13 (2024-01-22 - Rating: 5)

    Okay… WOW!!My husband and I had to have our heating system replaced when our ancient furnace suddenly stopped working. We got bids from 1st Response and another well known Seattle firm. The bids were for identical systems but 1st Response came in $10,000 lower!But I have to say what was most impressive by far was their staff!Rylan, Ethan and Jake were polite, cheerful and worked tirelessly to get our system installed as quickly as possible. Even after working for 10 or more hours, their attitudes never changed.They dealt with the job efficiently and worked tirelessly to get it all done.I’ve had this house for decades and can’t recall a better experience with home repairs or improvements.Do yourself a favor and considered these folks for your next project!

  • Review 14 (2024-01-16 - Rating: 5)

    I have had multiple services from 1st response and I am always so impressed by their level of knowledge and professionalism. Their services are well priced and they really try to do right by their customers. Braxten in particular has gone above and beyond for us on multiple occasions. Some of my experiences with them include:1) When I first bought my house, I had multiple HVAC folks tell me that my furnace needed to be replaced for ~$10k. 1st response was the only contractor that told me it could be repaired, which they did for under $500. Two years later and the furnace is working as well as ever. Their honesty and knowledge saved me a lot of money.2) When my heat went out during the recent cold snap, they were able to fit me in for a next day appointment. When there was an issue with my thermostat after they left, they came back same day even though it was outside of normal business hours to make sure everything was working.My favorite part of working with them is the level of professionalism that all of their technicians display. They are knowledgeable and friendly, explaining details when I ask but not overwhelming me with unnecessary information. Their after-visit writeups are top notch and make sure I have all the info I need. Their scheduling dispatchers are also great and always return my call within an hour. Highly recommend working with 1st response for your HVAC needs.

  • Review 15 (2024-11-06 - Rating: 5)

    Great job, showed up on late on a Friday evening!Price was almost half of Beacon Hill plumbing. These guys dont have to pay for all the extra skittles for Marshawn Lynch apparently.

  • Review 16 (2023-08-08 - Rating: 5)

    Wow, so happy with 1st Response! It was easy to schedule my heat pump & furnace service with a quick call, and Braxton was able to get me in much sooner than expected.Riley came out today and was very professional and friendly. He was on time, got right to work and did a very thorough job. He explained everything he had inspected and serviced, which was an extensive list. He also let me know about a missing safety feature, and gave a recommended solution, but with no pressure to purchase immediately.Ill definitely be using 1st Response for any future HVAC needs, and recommend them to all of my family and friends.

  • Review 17 (2024-05-05 - Rating: 5)

    Seamless team! They worked tirelessly and crawled down under and over to install our two mini-splits. We love these units. Never had heat in the bedroom until now and this summer, we will have A/C. Big thanks to Riley and his crew! Wendy and Steve in Bothell

  • Review 18 (2024-01-19 - Rating: 5)

    I absolutely cannot say enough good things about the team at 1st Response. Rylan came out and did all he could to first try to fix, then find an affordable replacement for my old furnace. And Ethan went above and beyond during the install. Also, the office staff was wonderful, including Kimberly, Melissa, and Nairobi.

  • Review 19 (2024-02-24 - Rating: 5)

    If you ever have the need for an HVAC company, 1st Response HVAC is the BEST! They are meticulously thorough, friendly, clean, respect your home and go above and beyond for the customer. It was so refreshing having such a lovely customer service experience. Rylan and Ethan worked so hard the entire time and have an outstanding work ethic. THANK YOU 1st RESPONSE HVAC!

  • Review 20 (2024-04-16 - Rating: 5)

    Great company, quick to respond, good communication and great at what they do. They give a full color report with a clear diagnosis on your furnace or hot water tank which is a great report to have on your most important home fixtures.

  • Review 21 (2024-01-20 - Rating: 5)

    We returned home from vacation to record cold temperatures and discovered our entire heating system wasnt working. 1st Responses technician Riley came out the same day and did a great job of trouble shooting. There were a number of possible causes, but Riley contacted the manufacturer and managed to figure out the issue. He stayed late and worked diligently to resolve the problem. Thanks to Riley and 1st Response, our heating system was up and running on the same day!

  • Review 22 (2023-10-12 - Rating: 5)

    The BEST HVAC company period.If youre reading reviews about 1st Response, youve arrived at the right place and can rest assured you are in good hands.I recently had a heat pump and furnace installed by another contractor which has been a nightmare of an experience from beginning to end. A friend recommended 1st Response and I cant express how great of an experience this has been. They have been with me every step of the way from diagnosing to addressing complex wiring issues caused by the original installer. Braxton, Kimberly, Chandler, and Rylan have all been exceptional to work with. On-time, friendly, customer oriented, professional, and incredibly knowledgeable.1st Response has worked tirelessly over 4 visits the last few months to address and fix the original installers short comings. I have no doubt these folks really care and will stop at nothing to help you with any HVAC issue or install youre doing.A sincere thank you to the entire 1st Response team for all your help and support, good companies like yours are hard to come by nowadays.

  • Review 23 (2023-10-03 - Rating: 5)

    This is an excellent company! Riley, who serviced our furnace, was wonderful - knowledgeable, articulate, courteous, and he found some issues with our furnace before they became even larger problems. I was very impressed with everything about this company from the dispatch person straight through to the quality of the repair. This is rare these days!

  • Review 24 (2023-04-13 - Rating: 5)

    We have depended on 1st Response to maintain our heating system in our last two homes and we have always been very pleased with their work and professionalism. We have great faith in their expertise, recommendations, quality of work, and professionalism. They go over the top to make sure all our questions are answered and we are happy with the results. While the entire staff, from office to field are great, we always appreciate the extra effort that Chandler Kron demonstrates in every visit. We highly recommend them for any HVAC and hot water heater needs.

  • Review 25 (2023-02-07 - Rating: 5)

    I was contacted by 1st Response service scheduler yesterday to schedule the annual maintenance on my home’s heating system. They had opening for today so we scheduled time for the visit. It was a pleasure to have Riley Spainhower, Service Specialist who came to my home to perform the work. Riley arrived on time and performed the work promptly and in a very professional manner. After performing the maintenance, he explained and shared results of the inspection he performed on various parts of the heating system. Riley was very courteous and great to talk to. I am very happy with his work so I highly recommend 1st Response as your go to for your HVAC needs.

  • Review 26 (2024-01-11 - Rating: 5)

    I’m very pleased with 1st Response. Riley was super knowledgeable and easily communicated details I could understand. His manner was friendly, professional and considerate. He informed me of all options with no pressure in any way, I trust he and 1st Response implicitly.Office staff were friendly, kind & patient with every and all questions.Thank you!

  • Review 27 (2023-10-24 - Rating: 5)

    Really pleased with the professionalism, energy and creativity of the team that installed my heat pump and split system. Rylan, Ethan and Colin were very respectful of the aesthetic of this AIA award winning building, and very creative in making the rooftop to in-unit routing either invisible or inconspicuous. The building offered a couple of setbacks and challenges to the original design plan, that they handled gracefully. This was a complex, multi-day job. The result exceeds expectations, and they even generously addressed a couple of unrelated things that needed attention while they were at it. It was a pleasure having them around.

  • Review 28 (2023-04-13 - Rating: 5)

    Riley provided professional and friendly service, and we really appreciated that 1st Response was able to book an appointment for next day service. We had been having issues with the gas valve on the furnace and it worked after the initial repair, but then failed again a week later. Fortunately this fell within 1st Responses service SLA window, and we only had to pay for the part and not the service to install it.

  • Review 29 (2023-11-10 - Rating: 5)

    Great service, quick response. Braxten and Kat did an outstanding job. Answered all my questions and were patience explaining what was going on.My furnace had inducer motor issues. They brought the parts with them, and even claimed the warranty on my behalf. In the end, due to the parts being under warranty, the bill was lower than what I was originally quoted for.1st Response is my go-to company for my furnace. I fully recommend this company.

  • Review 30 (2023-02-02 - Rating: 5)

    I lived in a rented townhouse and my mini-split heat pump wasnt blowing out any hot air in the middle of winter. My property manager get a hold of these guys and we had a same-day diagnostic done by Rylan and Colin, then Chandler came out to flush and replace the refrigerant two days later. The mini-split is pumping stronger than ever.All of the guys were prompt, professional, and kept me updated on the situation. Thanks 1st Response - you guys are awesome.

  • Review 31 (2022-11-13 - Rating: 5)

    As a general rule I very much dislike contractors and Braxton with his team managed to come through every time. From the estimate to the install to the inspection and yearly maintenance they have been top notch. I highly recommend Braxton and his team. The products they sell perform well too.

  • Review 32 (2019-06-18 - Rating: 5)

    My boyfriend and I opted out of getting air conditioning installed through our home builder 4 years ago when we built our house from the ground up. We didnt think Seattle summers would get hot enough to need AC but after a few years went by the summers got warmer and warmer where we wished we did. We were recommended by a friend to go through 1st Response who had also installed their AC in their home. We worked with Braxten who made the process super simple and easy from when we got the initial estimate to getting AC installed. He was professional and courteous and was able to get us scheduled in during their busy season. Since our install, we have had zero issues and are very happy with the unit. We would definitely recommend going with 1st Response if you need AC in your life! They were really easy to work with and did a great job.

  • Review 33 (2022-05-19 - Rating: 5)

    My wife and I recently purchased a home in Seattle and our home inspector recommended 1st Response Heating and Air Conditioning as a great partner for all HVAC related work.In preparation for the summer, we reached out to a several companies, including 1st Response, to get quotes for an AC unit. My wife is also pregnant, so it was important for us that everything goes smoothly and was ready ahead of the summer.Starting with the quote and initial walk-through process, 1st Response was the most responsive, professional, organized, friendly, and helpful company we found. They were super quick in getting back to us about appointments, options, and quotes. Their staff was always super friendly and accommodating in all communication (in person, phone, and e-mail). When they came out for the initial walkthrough, they talked through all the various options based on our needs and what was feasible for our home, and we ultimately felt great about finding an option that met our budget and worked for our home.We then worked with Nayrb over the following weeks to pick the final option, order the units, orchestrate the appointments, and put down the deposit. She was absolutely fantastic, super responsive, kept us always up to date, and explained the full process in detail.Few weeks before the units arrive, Rylan came out to plan out the project. He was thorough in setting expectations. He was also very patient in listening what our needs and requirements were and finding the best place to install the units. I asked about a few additional options during the visit, e.g. get a new thermostat, but Rylan didnt try to upsell me, which I found very refreshing.Once the units arrived, Rylan and team (I cant remember everyones name) came out to install the actual units. The project (which included central AC + split unit) took three days as promised, and everyone was super professional and considerate. This was a big factor for me because our furnace is right next to my office and I work from home, so seeing how thoughtful the team was to reduce any noise or disruptions was really great. The quality of the work was great and totally met my expectations. My home is over 100 years old, so I was very happy that the team managed to make everything blend in seamlessly.As a new owner of a 100-year-old home, finding the right contractor is an absolutely daunting task to me but I am so happy that my inspector recommended 1st Response. Youre in really great hands if you go with them!

  • Review 34 (2024-11-21 - Rating: 5)

    Awesome experience. They make me feel like talking to someone who cares and isnt looking out for their best interest.

  • Review 35 (2017-06-29 - Rating: 5)

    1st Response has my business forever. About a year ago I called 3 companies to get an estimate on adding Central A/C. 1st response was in the middle, but they were the only company that actually went into the attic to LOOK at my heating system before giving a quote. That told me they actually knew what they were doing. I was not disappointed either. I had my A/C installed within 5 days. The guys who came out were very professional and knowledgeable and got the job done right.I was so happy I will use them for tuneups on my furnace as well.Great Company!

  • Review 36 (2022-04-23 - Rating: 5)

    My furnace stopped turning on yesterday morning. I called 1st Response and left a message with their answering service and they got back to me as soon as they opened. Chandler was able to come out that afternoon, and he got a temporary solution in place that has the furnace working again until the parts come in on Monday. He was professional, friendly, and happy to explain to me how things inside the furnace work so I could understand the issue.

  • Review 37 (2019-11-09 - Rating: 5)

    We have used 1st Response now 2 times for preventative servicing of our furnace. As well as a quote for air conditioning. Braxten the owner has been the technician that comes to our house. He is always professional and very helpful giving us realistic options and pricing for the air conditioning. His quote was given with several options making it nice to be able to see what would be best for us. If and when we choose to add AC we will go with 1st Response. We will also continue to use them to have our furnace serviced. Would highly recommend this company and do refer them. They were able to help my grandmother down South and she also was very happy with her service. Cant say enough about 1st Response. Good pricing and great service.

  • Review 38 (2020-11-04 - Rating: 5)

    I had an excellent experience with 1st Response! Braxten came to my home in Kirkland first to find out why I was loosing Freon, so he ran a dye test on it. Its a Senville quad ductless heat and AC HVAC system. Then Garrett came back about a month later as scheduled, found that one of my units was leaking badly and since they dont carry Senville brand he recommended I order a new head unit from the factory and then they would come back and install it which they did. When Garrett and Tristan returned for the final installation which wasnt easy, they were both very good at explaining to me what needed to be done (cutting a whole in my drywall) it took them both to install the new head unit, run a test and they were done in a couple hours. The whole experience with 1st response was pleasurable and pretty much stress free and the total repair cost seemed very reasonable compared by some of the other quotes I received over the phone prior. Thanks for the great job TEAM effort!Kurt from Kirkland Wa.

  • Review 39 (2022-12-08 - Rating: 5)

    Ive worked as a general contractor for over 10 years and believe that a big part of the business is building good relationships. Working with Kimberly to schedule my yearly HVAC maintenance was quick and easy. I had worked with Ryland on a previous project and, as usual, he showed up on time and completed work in short order. I was left with a sense of confidence that my HVAC system would remain in good working order through the cold winter months.

  • Review 40 (2020-12-30 - Rating: 5)

    Our heat went out close to New Years Eve, and we worried that we wouldnt be able to to get it repaired before the end of the holiday because the part required wasnt readily available. Worse, we contacted 1st Response about 3 in the afternoon. We expected a cold night in the house. To our delight though, Braxten at 1st Response located the motor and secured it before the warehouse closed. And Tristan came out and did the install that evening. By 8pm we had heat again! We chose 1st Response because reviewers said they were honest. They were both honest and conscientious. The price quoted was the price we paid. They communicated well. And the install by Tristan was outstanding. I have nothing but good things to say about this company. And Im so happy I called.

  • Review 41 (2021-03-11 - Rating: 5)

    Tristan came over to check out our ancient furnace and the issues we were having (it stopped communicating with the thermostat). He arrived early (after calling first to make sure it was ok!) and was very thorough in his diagnostics. He offered several options and walked me through my choices. He also hung around after the assessment was done on the broken furnace to show me how to use our existing split-system (were new homeowners!). I really appreciated how Tristan went above and beyond and really took the time to solve our problem and make us feel comfortable. Id recommend 1st Response, for sure!

  • Review 42 (2022-11-04 - Rating: 5)

    Chandler Kron was our tech and did a great job of maintenance on the furnace of the house we have recently moved into. He also checked heat registers, repaired faulty duct work in the crawl space and caught an issue with our water heater that is important to correct. All in all, a really thorough and meticulous job!

  • Review 43 (2018-05-08 - Rating: 5)

    We just installed a brand new American Standard high efficiency furnace and 1st Response did not disappoint. Arrived on time and finished in record time despite having to drive to Tacoma and back to bring the correct furnace model. Super competitive price and great workmanship. Kudos to Lyle, Dalton and Isaiah.

  • Review 44 (2019-02-09 - Rating: 5)

    Fantastic Service from Braxten and Kat @ 1st Response. During our recent snow storm our furnace stopped working. They came same day, diagnosed the problem. Although the news was not good for us, as a new furnace is needed, they did all they could to fix what we have, from trying to find the part needed for a very old furnace, to keeping us updated on the status. Purchasing a new furnace from 1st Response has been easy, efficient, with prompt updates on progress etc. KUDOS to all of you at 1st response. You guys are great.ADDITIONAL COMMENTS, relative to the furnace we did buy:The furnace installers at 1ST Response are great! After our furnace stopped working a week prior, we had a service call, that resulted in the need for us to buy a new furnace. The folks at 1st Response were amazing, giving us several options to chose from for a new furnace. They let us use two of their space heaters to maintain a heat level in our home prior to installation. In the midst of out bitter cold snap, those were so welcome. They worked well, were programmable, and kept the areas we needed warm warm. They got us in on the first available time slot that they had for installation, bumped us when an earlier time slot became available, since we were without a furnace. In the midst of out snow storm, they still came, worked through the cold, ice and snow, and got us an awesome new furnace up and working. Thank you all for your quick response. I also need to thank you for noticing that we had a problem with the connections to the gas meter, we had, unknown to us, a small leak, due to a broken part on/near the meter. They got the gas company out within 30 minutes, all was repaired. Their service is amazing, the staff is courteous.

  • Review 45 (2021-05-13 - Rating: 5)

    Braxton, Rylan, and Tristan were all top notch. I had a new central AC & mini split system installed and prepared myself for even a slight hiccup w/ the amount of work that was to be done. The job was seamless and went as well as I could hope. The guys were personable, very easy to work w/. Id rate their customer service a solid 10 and recommend 1st Response to anyone!

  • Review 46 (2023-09-30 - Rating: 5)

    Riley rocks!! He is very knowledgeable and personable as well as professional. He did a great job of explaining what was needed for our furnace and water heater.

  • Review 47 (2020-08-31 - Rating: 5)

    Braxten, of 1st Response HVAC installed the ductless heat pumps and tankless water heater at our previous property back in 2016. We loved their work so much we called them back an AC install on our Shoreline property just last week. Although we hit a short delay at the start, Kyonghui brought over a portable AC unit for us to keep our babys room cool especially during these crazy summer heat waves, until the job was completed! In both the last job and this, their team have gone above and beyond our expectations. We would highly recommend 1st Response HVAC for any of your heating and cooling system needs.

  • Review 48 (2019-04-27 - Rating: 5)

    Great company. Had them out for yearly maintenance on Furnace, AC, and Tankless water heater. They were quick to respond to my request for costs and service, and quick to schedule an appointment once I decided on the company. The tech that came out, Kat, was great, she did a thorough job, explained everything she was doing, what she found etc ... Did not try and up sell. Now on their yearly plan.

  • Review 49 (2019-05-22 - Rating: 5)

    Kat with first response heating and air solution came by to install the noise reduction blanket for my newly installed AC. She texted and contacted me also by phone to let me know she was on her way and was very helpful in the whole process. I appreciated her professionalism, friendliness and effort in making this a pleasant experience. She also explained ways to maintain the AC and checked my Nest thermostat to make sure it was operating properly. I would highly recommend this company based on my recent experiences w AC, water heater and Furnace updates.

  • Review 50 (2018-06-24 - Rating: 5)

    I recently needed my home serviced quickly to help with a real estate purchase. 1st Response found an appointment for me that I didnt even have to miss work for.My service technician was Braxton. He was very friendly and easy going.This is my 3rd time using this company. I know nothing about my furnace except when I change the thermostat it turns on. I dont even know what it looks like since its lodged in the attic. This is really scary to me since I have to put full trust in them if something needs replaced. This was my 3rd visit. After meeting and working with them, I feel very comfortable that they wont over charge me.If youve read this far, then you should just hit Call or message lol

  • Review 51 (2024-12-14 - Rating: 5)

    Riley Spainhower serviced our home gas furnace a couple of weeks ago. He did a routine tuneup and at my request performed various checks both on my duct work in the attic and large crawlspace underneath our one-level rambler house. My present furnace had not had any real updates for several years so I appreciated his visit. Besides the furnace tuneup Riley gave me a recommendation for several aging components which he said would maintain the furnace reliability in the short term and likely extend the furnace life in the long term. I found Riley generously willing to satisfy numerous questions that I had regarding my older furnace and discuss the rationale for several suggestions he made. The more I listened, the more confidence I gained in his range of knowledge and experience in the field. My wife and I have decided to have him return to our home this coming week to take care of the main furnace operation recommendations he made.BTW he was very willing at the initial service appointment to do a visual check on all of our ductwork and to evaluate whether anything had been compromised in our system. I did have some smashed ductwork in the attic over the garage and he said he could easily replace a 20’ section whenever I chose to have him come out to repair this issue.My wife and I are retired public school educators, myself with a master’s degree and 37 years experience as a teacher in Washington State and Alaska. I’m one of those very analytical people and careful about my choices, weighing my decisions thoughtfully. I really appreciated Riley’s friendly spirit and of course his knowledgeable background in the field. He was very generous with his time and sharing his expertise. Thank you Riley and we look forward to your visit to our home for furnace updates next week!

  • Review 52 (2018-09-11 - Rating: 5)

    First Response did such an amazing job on our AC install. Braxten came by the house to check out the property and was very great at explaining the different options and the value you get for each option without coming off sleazy. Once we signed on, Kyonghui took care of the permits (yes you need permits to make your install legit) and made sure everything ran smoothly. Lyle was on site for install the entire day and oversaw the project; terrific guy and really explained things well. He even taught me how to do some basic maintenance to my water heater to make it last longer. Don’t be fooled by the negative reviews...if you don’t take care of your home and do basic home maintenance neglecting your home for decades, what do you expect?! These guys are top notch and really do the right thing. You can tell immediately they aim to please and want to earn your business. We will be using their services for the regular maintenance of our unit. Thank you First Response!

  • Review 53 (2022-04-14 - Rating: 5)

    I am delighted with the service provided by Rylan Utter. He not only called me 10 minutes before coming, but he explained to me everything as he was during the annual maintenance of my Heating System. He took the time to ensure that system was correctly working before and after the service. I am super pleased with his excellent service and willingness to educate me.

  • Review 54 (2018-12-20 - Rating: 5)

    Lyle and his crew, Angel and Dalton were SO good. We had a hot water tank, gas furnace, and AC installed.Customer service was on point, answered all my questions and made sure I was comfortable with the systems. Dealt with me being in and out of the garage. cleaned up everything. walked me through everything.I cannot wait to refer 1st Response to family and friends. Absolutely perfect from beginning to end!

  • Review 55 (2021-03-09 - Rating: 5)

    Our furnace stopped working and Rylan with the 1st Response Heating team showed up the same day we called. He diagnosed our furnace issues quickly, installed a new thermostat, and answered all our questions along the way. Rylan was super professional and detail-oriented; he even remounted the new thermostat to make sure it was centered on the wall. They made a stressful situation easy to deal with.

  • Review 56 (2019-04-10 - Rating: 5)

    1st Response swapped out our broken hot water heater. I was impressed at how professional and courteous they were. From the initial phone all to the work itself, everyone was helpful and nice. The techs, Dalton and Tracy, did a great job with the work itself. They ran into some weirdness but got everything figured out. Would use again!

  • Review 57 (2018-11-22 - Rating: 5)

    Unfortunately the water heater would go out in November while Im still recovering from a broken foot. They responded quickly and was able to set up an appointment with a great price. The tech showed up and replaced the water heater in about 4 hours. Everything went smoothly and everyone from the receptionist and tech were great. Definitely will use them again if needed, hopefully it wont be for years

  • Review 58 (2019-01-21 - Rating: 5)

    Braxten and Kat did an excellent job servicing our furnace, running diagnostics and resealing a loose part that was leaking water into the unit. They also did a great job explaining results and answering questions. Very reasonably priced. Highly recommended!

  • Review 59 (2022-12-03 - Rating: 5)

    1st Response Heating & AC is the kind of professional contractor youre looking for. They are professional in every aspect of their work. Their technician, Rylan, is intelligent, personable and capable. He activated my heat pump, was educational and informative, and surpassed all my expectations.

  • Review 60 (2019-07-26 - Rating: 5)

    Kat came out for the annual cleaning of our heater, she was prompt and called ahead of time letting me know she would be here. She was polite, explained what needed done and was out of here in no time. She was beyond amazing, Id hire her in a heart beat if I ran a HVAC company! Make sure she gets a big raise, otherwise your competitors might steal her!

  • Review 61 (2018-07-30 - Rating: 5)

    We hired 1st Response to remove our wall furnace that died and replace it with a combo ceiling unit (downstairs) and slim duct unit (upstairs). The professionalism and courtesy that the installation crew (Lyle as lead) and the office staff (Kyonghui as POC) provided was AMAZING!! Throughout the process, our house provided SEVERAL unexpected challenges that required a lot of extra effort from 1st Response. Due to the complications, the total install did require an additional 2 visits to get everything just right, BUT we didnt pay a penny for any of the extra work as it was all covered as part of our initial purchase warranty for equipment and workmanship.Long story short, theres no end to the list of great things I could say about First Response. Strongly recommended and we plan to utilize their services for our next home as well!To 1st Response,Thank you for all you diligent efforts to make sure that we were properly taken care of!

  • Review 62 (2019-01-04 - Rating: 5)

    Customer service is very important to me and 1st Response Heating confirmed my loyalty and business. They came out next day to address my heating problem (my human error actually) and they sent Braxton out. He was super personable, enthusiastically pet my dogs and had a great attitude. Thank you!

  • Review 63 (2019-02-05 - Rating: 5)

    1 Response Heating is simply the best! Ive used them several times for furnace maintenance and replacement. Ive recommended them to others. After my furnace decided to quit the other day (one of the coldest days of the year) they were able to come by the next morning and got me up and running - needless to say Im a happy customer.

  • Review 64 (2018-05-25 - Rating: 5)

    I called 1st Response because we were having a problem with our furnace and they were able to send a technician first thing the very next morning. Dalton was everything you could ask for in a tech. Very polite, friendly and knowledgeable, he was able to diagnose and repair our problem within about an hour.I highly recommend 1st Response for quick, professional and very reasonably priced diagnosis and repairs to your heating or cooling system.

  • Review 65 (2021-03-21 - Rating: 5)

    Braxten and Rylan is very helpful and did an excellent job of installing the furnace right after the great snow of 02/12-02-14. Tristan and Rylan also helped root-cause furnace failure promptly on the emergency service. Great service and fair price. Highly recommended!

  • Review 66 (2023-04-22 - Rating: 5)

    Easy to schedule with this company. Our service specialist Chandler Kron was super friendly and professional. He explained in plain English the service he provided and went over the maintenance report.

  • Review 67 (2023-05-10 - Rating: 5)

    We have had a really great experience with 1st response. We had no ducts in our house and had wall heaters and were looking for central heating and cooling, they recommended the mini split ducted units which was the perfect solution for our house.They also have comfort guarantee, which is really good too.

  • Review 68 (2020-11-20 - Rating: 5)

    Tristan was the technician that serviced my gas furnace today. He was very professional and did a great job! He answered every question I had and gave a break down of everything that was done afterwards. I would highly recommend this service to friends and family. Will be calling them again before next winter season for sure.

  • Review 69 (2019-04-30 - Rating: 5)

    Kat Weiss is a great asset to your team! There was an issue with our heat pump, but she found the problem, and fixed the issue. Happy with the customer service we received from your company. Good for you for hiring women in a mostly male HVAC work force.

  • Review 70 (2020-12-11 - Rating: 5)

    After my old gas furnace failed (pro tip: Carbon monoxide detectors can save your life!), 1st Response Heating installed a new furnace.Tristan and Rylan were awesome. They didnt bat an eye at my requests to take extra precautions around COVID-19, were polite, understanding (even gracious) about it all. And they efficiently installed the furnace, tested it, answered all my questions, and were generally an excellent advertisement for 1st Response.Im so grateful you are there, doing the hard work, in spaces controlled by other people, in these dark and perilous days near (I fervently hope) the peak of a deadly pandemic.Thank you, so much, for getting the heat back on.

  • Review 71 (2019-01-24 - Rating: 5)

    Braxten and the young woman that accompanied him were so, so wonderful. They came the same day that my furnace gave up; they were respectful and kind; Braxten explained everything very clearly and when the problem couldnt be solved that night, he left and came back with 4 space heaters! I was, honestly, very impressed. They came back the next day and everything got fixed. I will definitely be calling 1st Response for any future needs. Great job!!

  • Review 72 (2019-03-14 - Rating: 5)

    Braxton and Kat were sweet, very professional and did a great job with installing a gas range to a capped gas line. I priced out the service with several competitors and not only did 1st response have a competitive price, they came across as the most informative and honest. Id definitely use 1st response again in the future.

  • Review 73 (2019-03-26 - Rating: 5)

    1st Response HVAC team is awesome. Claire was very prompt and helpful to schedule the job. Also, the technician, Tracy, did a great job: he was quick and effective, answered all my questions, and gave me good pointers for me for upkeep--also he even swept the area as he finished his work.

  • Review 74 (2020-10-08 - Rating: 5)

    Braxton and his team were very professional and timely. Had our AC system about four years and it has been great during the summer months! Annual maintenance scheduling has been easy.

  • Review 75 (2023-02-24 - Rating: 5)

    Chandler was awesome. He was very knowledgeable , friendly , and took the time to explain the repair. Also amazing that they were able to come out immediately during our cold spell.

  • Review 76 (2021-01-01 - Rating: 5)

    So happy we called 1st Response! Rylan quickly resolved the issue we had with our dryer vent. We definitely recommend 1st Response Heating & Air Conditioning Solutions, and would hire them again in the future!

  • Review 77 (2021-07-15 - Rating: 5)

    The AC was broken during the heat wave in the PNW, and so we called on 1st Response to diagnose and remedy the unit. They were prompt, courteous, and patiently explained the problem, and the solution. Rylan came home after his typical work hours ( I am grateful to Rylan for making the time), installed the new motor, cleaned the access to the unit, and left us thankful for an exceptional cool job!

  • Review 78 (2019-05-01 - Rating: 5)

    Great customer service. They were very responsive and good at communicating with us every step of the the way. We interacted with Braxton and Kat and they were both awesome. They a knew what they were doing, and were very polite, very considerate, and very professional.

  • Review 79 (2020-10-06 - Rating: 5)

    Honest, fair dealing, with quality products, and friendly people. They offer the best value for the money. I got 5 quotes on a new heating and air conditioning solution and chose them as the overall best choice. Highly recommend.

  • Review 80 (2017-04-04 - Rating: 5)

    Easy 5 Stars! We use 1st Response for all of our HVAC needs. Braxten, Marcus, and their team are true professionals of their craft. They are very responsive, they do what they say they are going to do and they do it for the price they said they would do it for. I have referred them to several people I know and they all are very happy. I cant recommend 1st Response enough.

  • Review 81 (2021-12-06 - Rating: 5)

    My technician was Rylan Utter and he did a great job! He came prepared and was quick, efficient, and got my gas fireplace back up and running. And, he vacuumed the large number of stink bugs out of it before firing it up. Its the little things...

  • Review 82 (2018-07-27 - Rating: 5)

    I am so thankful for the quick response from 1st Response during this unbearable heat wave. We had a really terrible experience with the HVAC company that installed our heat pump, and these guys were professional and fair in helping us diagnose the problem. It was a relief to have cold air coming out of our vents this morning!

  • Review 83 (2022-08-19 - Rating: 5)

    1st Response installed a new heat pump for our house. Trevor, Zack, and Keegan were excellent! Friendly, informative, responsive, and professional.

  • Review 84 (2024-12-08 - Rating: 5)

    Rylan our technician was wonderful to work with. Great job performed with a can do attitude. Hard to find these days!!!Good job to whomever hired him. Thank you again, Kelemberg llc.

  • Review 85 (2019-05-03 - Rating: 5)

    Kat was amazing. Arrived extra early which I requested less than 24 hours before my appointment. Very professional and fast. In and out in less than one hour for my annual AC maintenance. Thanks again!

  • Review 86 (2019-07-16 - Rating: 5)

    1st Response installed a mini split air/heating system at my home today. Everyone from this company was so professional, courteous, efficient. This company is amazing! What a fantastic team! I am so impressed!

  • Review 87 (2019-05-18 - Rating: 5)

    Kat came to our home today to work on our HVAC system and was a delight. She was very thorough and professional and nice to have around. I was very confident with her work!

  • Review 88 (2017-03-14 - Rating: 5)

    Jim from 1st response came out quickly to diagnose the leak in our water heater, he was friendly and professional and so far his workmanship replacing our heater looks good. Would recommend.

  • Review 89 (2018-04-30 - Rating: 5)

    While the last HVAC company I worked with lacked service and professionalism, these guys certainly did not. They came out to my office the next day after making the appointment and helped diagnose the problem. Very happy with their service!

  • Review 90 (2024-09-07 - Rating: 5)

    I cant say enough good things about 1st Response HVAC! Theyve been my hvac people since 2015 and have never disappointed me. Ive consistently received excellent service at a fair price and no matter who I talk with in the office or at the job site, they deliver. They regularly serviced a heat pump and furnace at my old property and just installed a tankless water heater and replaced my gas fireplace and all components of it at my new house. Rylan and Jake were my installers and they are both professional, knowledgeable, trustworthy, and really nice guys in general. Both experiences could not have gone any better, in fact they went above and beyond. Braxten has done an excellent job with this company and I highly recommend them for all of your hvac needs.

  • Review 91 (2022-04-22 - Rating: 5)

    Service specialist Chandler Kron did a thorough job, display professionalism. Good attitude. I’d recommend him and 1st Response heating to any one.

  • Review 92 (2019-06-10 - Rating: 5)

    What a great Experience ! I cant remember the last time I had a unexpected bill that I was happy to pay. Kat the service tech was amazing, she was completely professional and put me at ease when I thought it was a major problem. She went above and beyond !

  • Review 93 (2019-01-19 - Rating: 5)

    Braxten was prompt, courteous, and a pleasure to work with. He came on the same day, after hours. We will definitely be utilizing his services for any future repair or maintenance.

  • Review 94 (2019-12-06 - Rating: 5)

    They did an excellent job communicating with me before, during and after their visit. Everything was handled very professionally and I appreciate that they took the time to teach me what maintenance I should be doing between their annual checks.

  • Review 95 (2024-02-23 - Rating: 5)

    Amazing company great prices great communication would definitely recommend. Look forward to many years working with them

  • Review 96 (2024-10-05 - Rating: 5)

    Honest hard working guys. Excellent experience.

  • Review 97 (2024-03-06 - Rating: 5)

    I would give 10 starts if available! 1st Response is honest, professional and work fast to get issues resolved! We had our furnace die and they came the same day, sent a quote for choices the following morning and booked the installation of the new system for a few days later once we picked one!The tech that installed (Collin) was super patient explaining the new system to us and made sure to run all tests. Very pleasant and professional!Overall, we had a great experience!

  • Review 98 (2025-01-06 - Rating: 5)

    Very helpful professional and affordable.

  • Review 99 (2023-04-12 - Rating: 5)

    Friendly and professional service for my business yesterday from Chandler, would definitely call on 1st Response HVAC again.

  • Review 100 (2018-12-12 - Rating: 5)

    I had a gas heater installed in my garage and Jeremiah was the installer very profesinal and knowledgeable I will use them again!

  • Review 101 (2020-11-10 - Rating: 5)

    Tristan was awesome! Very professional, informative and most importantly honest. Would gladly recommend these guys to anyone.

  • Review 102 (2024-02-23 - Rating: 5)

    Great company. They made an emergency appointment for me when my furnace stopped working in the middle of winter. They do a great job doing the maintenance every year at a fair price.

  • Review 103 (2022-11-21 - Rating: 5)

    Rylan was great. He was polite, professional, and a pleasure to work with.

  • Review 104 (2019-08-02 - Rating: 5)

    Working with 1st response is always easy. They show up on time, are friendly, and do their work professionally. Highly recommend.

  • Review 105 (2019-01-04 - Rating: 5)

    We just had maintenance on our furnace done by Braxten Tacbian and she did a great job in a timely manner!

  • Review 106 (2018-12-11 - Rating: 5)

    Very pleased with this company. Knowledgeable, very good installation, very responsive to calls, polite and professional. Would highly recommend.

  • Review 107 (2020-06-01 - Rating: 5)

    Zack and Daniel are very helpful, understanding,professional, and will to explain what they were doing and what I could look out for. Really appreciate their expertise.

  • Review 108 (2018-10-14 - Rating: 5)

    Good, professional response to our call for for warranty work. Nice job Dalton.

  • Review 109 (2024-11-28 - Rating: 5)

    Attentive and top notch service

  • Review 110 (2024-02-26 - Rating: 5)

    Always a great service company when calling them to service our systems.

  • Review 111 (2022-12-30 - Rating: 5)

    I received a quick response and next day service by Braxten for a broken furnace. He took the time to explain the issue and how he was repairing it. He also did a full assessment on the furnace recommending that it was in good working operation and a replacement was still several years away. I couldnt be happier - 1st response has a new customer for life!

  • Review 112 (2023-04-12 - Rating: 5)

    Chandler was very friendly and fast great service 10 out of 10

  • Review 113 (2023-04-14 - Rating: 5)

    Chandler Kron is exceptional 10 stars.

  • Review 114 (2022-12-13 - Rating: 5)

    This is the kind of HVAC company you want to do business with. Our ancient furnace went out during a particularly frosty cold snap. Our property managers called 1st Response to help us out. From start (with Chandler) to finish (with Riley and Rylan) customer service has been impeccable. They were professional, personable, respectful, and kept me informed about the process. I will definitely recommend 1st Response to friends, family, and colleagues in the area!

  • Review 115 (2023-08-11 - Rating: 5)

    Honest team! Fast to respond.

  • Review 116 (2019-03-10 - Rating: 5)

    My furnace stopped working for 2 days. I tried the other companies, but none can solve the problem quickly. Then my friend recommended 1st heating. I called right away. They sent Kat to my home and exchanged the motor the same day. She is brilliant! The price is responsible! Highly recommend!!

  • Review 117 (2019-04-16 - Rating: 5)

    I called about 8 contractors for quotes for replacing my water heater and they were the best price by far! Communication was a little strange at first since I requested a quote and was emailed a quote, as well as a text immediately following stating that a tech was slotted to come by, even though I didn’t approve the quote yet. The manager, Braxten, called and explained that the text was a hold in case I wanted to get it installed right away. Since they had the best quote and were immediately available, I called them back and scheduled the service. They were at my house within 10 min. The service techs, Dalton and Tracy, did a great job explaining the job and cleaned up after themselves.When I got the bill, I was actually a little shocked to see some add-on fees that were higher than was mentioned. The techs said I could call the office to talk to them about it, so I did. Braxten provided excellent customer service and explained the fees included labor and markup and was able to help clarify everything. I think it would be beneficial for them to provide a “labor and markup” line item so it doesn’t give people sticker shock when they see the fees. I recommend this company and would use them again due to their low prices and excellent customer service.

  • Review 118 (2018-10-27 - Rating: 5)

    Our furnace was working only sporadically - the flame would come on maybe 20% of the time. 1st Response sent Dalton for the diagnostic. He was on time and very professional. Naturally the furnace behaved for him, but he was still able to identify the problem: although it was hard to see, the circuit board was scorched. They were able to schedule Dalton again for the repair, and that also went well and the furnace works great now. We would definitely choose 1st Response again.

  • Review 119 (2018-01-05 - Rating: 5)

    Just called at 8:30 at night for a hot water heater that was not working. Braxton return my call within about 10 minutes. After telling me the cost of a service call, he then walked me through some troubleshooting and got us back up and running. Very much appreciate the customer service versus just sending someone out in collecting the fee. You’ve earned a customer.

  • Review 120 (2020-12-31 - Rating: 5)

    This is a great company!!! Team was able to work us in two day before Christmas.

  • Review 121 (2024-10-26 - Rating: 5)

    Excellent service.

  • Review 122 (2020-11-10 - Rating: 5)

    Been using 1st Response now for several years and would highly recommend them to anyone looking. We recently had Garrett and Tristan out to perform annual service on our furnace and they did a great job!

  • Review 123 (2018-10-01 - Rating: 5)

    My furnace was not working and 1st response response did not fail to disappoint, they fixed my problem and had responded to my messages almost instantly, thank you to dalten and jerimiah for getting this done for me

  • Review 124 (2019-07-22 - Rating: 5)

    On time great service. Thanks!

  • Review 125 (2020-12-04 - Rating: 5)

    Friendly, respectful, thorough and professional.

  • Review 126 (2018-10-08 - Rating: 5)

    They are great.

  • Review 127 (2018-11-19 - Rating: 5)

    Awesome team!

  • Review 128 (2025-01-09 - Rating: 5)

    Rylan was fantastic. these guys committed and completed as stated. the price was very fair--not triple costs like many others. IN fact, they allowed me to buy the equipment if I wished.

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