Black Lion Heating & Air Conditioning

Photo of Black Lion Heating & Air Conditioning

Located in Kirkland, Washington

Address: 11001 118th Pl NE, Kirkland, WA 98033, United States

Phone: +1 425-814-3944

Rating: 4.3

Services

  • On-site services
  • Wheelchair-accessible entrance
  • Repair services

Categories

  • Electrician
  • Air conditioning contractor
  • Air conditioning repair service
  • HVAC contractor
  • Furnace repair service
  • Heating contractor
  • Heating equipment supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-04 - Rating: 5)

    Taylor was awesome. He has a great demeanor and is truly proud to work for Black Lion. His explanations of the service he provided were delivered in the most professional and friendly manner. Would like to see him again for the next service.

  • Review 2 (2024-07-08 - Rating: 5)

    Had a new heat pump unit with a furnace installed a couple of months ago, replacing a furnace only that was 20 years old (also a Bryant). I wanted to wait until the system ran for awhile before leaving a review.Overall I felt everything went very well, with the exception of a couple of small issues. They communicated very well from beginning to end, and were extremely fast to come back out when the system was glitching.The installers were on time and worked fast. Easy to chat with and seemed to know what they were doing. One them had been installing for 6+ years and the other was 3+. The city inspector said the installation was done very cleanly.The only issue I had was after installation the system was acting up a bit. They came out 2x before the last tech noticed that the wiring from the thermostat was incorrect. As soon as the correct wire was fixed it worked perfectly. Errors happen, and the good thing each time they came out immediately to work on it.Would definitely recommend again, their pricing was very good and it looks and performs great.

  • Review 3 (2024-10-11 - Rating: 5)

    I read reviews when hiring various companies, and I obviously look for those with good customer service and quality work. What I usually dont get a feel for is what happens when you need them years after service. My experience with Black Lion was excellent, hence the 5 stars. Nothing really went wrong, but 4 years after installation I needed service that I thought was a little premature. The company worked with me so kindly and professionally. They answered all my calls and all my questions. They came to my house within days of contacting them. The 2 service people were respectful of my issue, my time, my home, and my money. It makes you feel good that you actually hired the right company in the first place. How often does that happen? I highly recommend them.

  • Review 4 (2024-11-26 - Rating: 5)

    Last year Black Lion installed a new furnace in my house. The process was great. The furnace has exceeded my expectations (after years with one that wasnt big enough). Today a tech came for the annual maintenance. Gotta say, I love competent people doing their job well. Thanks Black Lion!

  • Review 5 (2024-09-27 - Rating: 5)

    Black Lion just recently serviced our home furnace as well as a furnace at a rental unit we own. The tech was really great---informative, communicative, friendly and knowledgeable. Our home gas furnace had not been lighting and so he did some troubleshooting, knew exactly what to do to fix it, and very shortly everything was working properly again. They followed up with good, detailed information about what had been done and stats about my furnace performance in writing, and also called the next day to see if I was happy with the work done. I would highly recommend this company.

  • Review 6 (2024-10-25 - Rating: 5)

    TLDR: at the very least, call Black Lion for an estimate, ask for Tony. Hell take great care of you before, during and after install.Im very happy to leave a review for Black Lion. My AC went out in September, but since the furnace was getting to the 25 year old mark, we decided to change them both out. Tony came out to give us an estimate. He was very helpful, took the time to explain the different options. I ended up getting 3-4 estimates, mainly because I realized that everyone installs different brands and equipment. The most important thing for us though was making sure that if we ever had problems, wed have great tech support and customer service. We decided to go with black lion, given our experience with Tony and how patient he was with my questions. And because the reviews stated that customer service is really great.They came out a few weeks later and did the install. Everything went smoothly. About a month later, our furnace was shutting down. I reached out to Tony and he helped us get someone out here the same day. Jesus came out and took time to explain everything to me. He was able to figure out what was happening. I appreciated his transparency and how thorough he was in assessing the problem. Fortunately, it was something that could be fixed and he even stayed a bit to make sure his adjustments fixed the problem. Jesus and Tony are amazing and I really appreciate how great the customer service was.Shout out to Ashley for checking in with me the next day to make sure our family is comfortable and had a good experience.Thank you all!

  • Review 7 (2024-09-13 - Rating: 5)

    Taylor gets 5 stars for doing a fantastic job! He was prompt, professional and effective. In a few minutes, he figured out and fixed the gurgling issue Ive had on and off since purchasing my mini-split unit from Black Lion a couple of years ago.After my initial install from Black Lion, there were months of service calls and profoundly bad (okay, non-existent) customer service that left me with very deep regrets about having chosen Black Lion. Now, both Taylor as well as the last two techs who had come out for my annual servicing, have proven that Black Lion as a company has had a shake up in the most positive of ways since I purchased my unit from them a few years ago. As a customer experiencing these changes such as prompt responses, and techs that actually know what theyre doing, I finally have confidence in Black Lion and thats a big relief around a big investment. And thanks again Taylor!

  • Review 8 (2025-01-06 - Rating: 5)

    Taylor came out for my annual furnace check up today. He called and advised his arrival time, went over and explained all his testing points throughly and went over in detail my bill. He is a great employee to have on your team, I will request him for any services I need in the future!!!

  • Review 9 (2024-11-05 - Rating: 5)

    Black Lion’s technician, Jesus, came to check our non-working heat pump and thermostat. He was skilled, knowledgeable, friendly, and very helpful. After fully assessing the unit and all related equipment, including the GFI throughout our home and garage, he quickly determined the likely issue. I was surprised and appreciative that black lion Is covering the cost of a follow up Visit from One of their electricians. I highly recommend this company and technician specifically!

  • Review 10 (2024-09-27 - Rating: 5)

    Great job today for our furnace check-up! Taylor B. Gave me a call to let me know when he was on his way, showed up on time, took time to let our dog get used to smell him and give the all clear. Taylor was very professional and got to it, went over the results and the photos, cleaned up, helped me get registered for the yearly maintenance plan and he was out the door. This company installed our furnace a couple years ago and every experience is a great one, thanks Taylor for being awesome today!

  • Review 11 (2024-12-06 - Rating: 5)

    We had a furnace installed and the breaker went off a 3 week later. Mike and Tyler were really great quick and friendly and went to get parts. Fixed in a few hours. The breaker went again I tought we had an issue with the furnace again but it turned out to be coming from the water heater. They still came the same day and looked at the water heater (again they didnt need to do this). They go above and beyond.

  • Review 12 (2024-09-14 - Rating: 5)

    We had Black Lion install a mini split system in September of 2023. Very professional. System has worked wonderfully and they came back this September and did first year inspection and clean and same experience - wonderful staff and easy to work with. Their office is also very professional and is prompt in their returning calls. Great experience.

  • Review 13 (2024-09-23 - Rating: 5)

    We have been with Black Lion for many years. They installed our ac and also handle our annual maintenance on our hvac system. Black Lion is an outstanding company and has always provided us with excellent and immediate service. The office staff is easy to work with , the technicians are very knowledgeable, efficient and thorough. Great company.

  • Review 14 (2024-09-06 - Rating: 5)

    They were able to provide an appointment for maintenance on my heat pump pretty quickly. Their pricing was better than other companies that I checked with. The technician was very friendly and knowledgable and found a way to save me some money. My only complaint would be that they send to many reminders about your upcoming appointment by using text, phone and email.

  • Review 15 (2024-09-21 - Rating: 5)

    I cannot be more thankful to have Adam Smith from Blacklion helped me to pick out what is best for my house. He is super responsive and get his guys in for installation in a very short period of time. When something goes wrong, Adam Smith can send his guys either same day or next day to fix the issue. That’s why I have no problem have blacklion to do a big project for me, from furnace to a/c and even electrical panel. Front desk is also very responsive on picking up calls and schedule the team to come out. Price is very reasonable and I am very lucky to find them. 5 stars all the way.

  • Review 16 (2024-07-08 - Rating: 5)

    Perfect. From bid to installation, a truly pleasant and painless experience. Sales was patient and thorough, scheduling was easy, and the crew was great. The install crew was super nice and respectful, kept my house clean, as well as keeping the exterior neat and free of trash.Great customer service too! A minor issue was resolved same day! We have enjoyed our new mini split VERY much during this latest summer heat!Highly recommend working with everyone at Black Lion!

  • Review 17 (2024-10-16 - Rating: 5)

    I have been a Black Lion customer for several years and the furnace tuneup today was done really well. The technician Taylor B was very professional, explaining to me everything that he tested and offering advice on furnace maintenance. Thank you!

  • Review 18 (2024-09-30 - Rating: 5)

    Taylor just came out to service our furnace and air conditioner. He was quick and efficient but also took the time to explain any areas to keep an eye on and all the areas he checked. He also added the checks onto our tracker that had been missed previously. Would highly recommend and appreciate his service!

  • Review 19 (2024-06-26 - Rating: 5)

    Black Lion originally installed my furnace. They provide regular annual maintenance for the unit. Brad came to do this yesterday. He was professional. He did a thorough check of the unit and system performance. He helped me decide on an alternate return filter to purchase since they stopped making the one Black Lion had originally recommended for my system. I am a very satisfied customer.

  • Review 20 (2024-08-23 - Rating: 5)

    Black Lion installed our new A/C at the start of the summer. Worked great all summer. And when I discovered some minor maintenance that needed to be done, they promptly came out and did it. Were very satisfied customers.

  • Review 21 (2024-07-29 - Rating: 5)

    Black Lion are HVAC experts. Right from getting the quote till installation our experience was seamless. Even though it was busy season, Adam and team installed our new AC in a week and were prompt and transparent throughout.We had some minor concerns right after the installation and the technician showed up the very next day. Thank you Black Lion for your exceptional work and customer service.

  • Review 22 (2024-06-11 - Rating: 5)

    Our technicians always show up well within their arrival window, make friendly introductions and give an overview of what they’ll be doing. They work efficiently and thoroughly. When finished, we always get detailed feedback on what they noted during inspection/maintenance so we know what to expect going forward. Definitely recommend Black Lion to anyone looking for a reliable heating or air conditioning provider!

  • Review 23 (2024-09-17 - Rating: 5)

    Annual maintenance on my mini split conducted by Taylor from Black Lion Heating and Air today and Taylor did a fantastic job-- he was thorough, professional and explained all aspects of the job done. Really appreciate his work and the ongoing service provided by Black Lion!

  • Review 24 (2024-11-18 - Rating: 5)

    Taylor did a great job performing our annual maintenance and walked through all of his measurements and showed pictures. I was impressed by his diligence and will request him for next year’s maintenance.

  • Review 25 (2024-08-14 - Rating: 5)

    I’ve had Taylor out to service my mini split system twice this summer — once for an urgent repair and once for an annual service — and both times he’s been very professional and did the job well.He also helped me better understand my system, sharing some info that I never got from the company who originally installed it.

  • Review 26 (2024-08-07 - Rating: 5)

    Taylor couldnt have been nicer or more thorough with my maintenance appointment. He took me through his testing and showed values indicating a good heating and cooling system. He showed me where my dog was urinating on my AC unit and explained how this could lower its life. I felt very confident with his level of understanding of my air conditioning system.

  • Review 27 (2024-12-30 - Rating: 5)

    Jamie is an amazing guy, helped me with the most affordable option on my furnace replacement, would definitely use them again.

  • Review 28 (2024-10-04 - Rating: 5)

    Fantastic operation! They immediately diagnosed and addressed multiple issues that other companies were unable or unwilling to fix. Always fast, professional, friendly, and informative. Without a doubt the best HVAC company Ive ever encountered.

  • Review 29 (2024-09-17 - Rating: 5)

    Annual service completed today by Taylor B. Terrific service and the best education I have ever received on the current status and care of my HVAC system. Taylor was an absolute pleasure to work with and represents Black Lion very well.

  • Review 30 (2024-12-09 - Rating: 5)

    Phenomenal service by Taylor today. Give that man a promotion (or at least a free lunch). Very courteous, knowledgeable and friendly. Service was thorough and complete in a reasonable amount of time.

  • Review 31 (2024-06-27 - Rating: 5)

    Today, I had my annual HVAC service with Black Lion. Taylor was the tech assigned to do the service and it was the most thorough service appointment I’ve received from Black Lion thus far. Don’t get me wrong, others have been good and some great, but Taylor exceeded all of my expectations. I’ll be sure to ask for him for future service visits. Great job, Taylor.

  • Review 32 (2024-08-09 - Rating: 5)

    Black Lion installed a 5-outlet air conditioning system at my home three years ago. The system has been working very well, and the Black Lion maintenance team has done a great job maintaining it.

  • Review 33 (2024-08-23 - Rating: 5)

    Taylor Braunworth did an excellent job with my yearly inspection and tune up. He was very clear and communicative. If I could choose who came out to service my heating/cooling each year it would definitely be him. Thank you Taylor!

  • Review 34 (2024-10-18 - Rating: 5)

    Taylor B. Just left my home after annual maintenance. He was the best technition ever! Went over all details and offered great suggestions for future system maintenance. Hope Taylor can come back every year!

  • Review 35 (2024-09-11 - Rating: 5)

    Black Lion has always done an excellent job on my HVAC system. What I really like it that they dont try to sell us parts and services we dont need, and is honest about out HVAC systems, the good and the bad. I will continue to use them.

  • Review 36 (2024-09-05 - Rating: 5)

    Fast, friendly service at a fair price. Taylor did a great job. Very thorough and efficient; went over everything with a clear explanation. Happy to recommend!

  • Review 37 (2024-07-11 - Rating: 4)

    The technician gave me a heads-up call 15 minutes before the appointment and arrived on time. He was polite and professional. We booked the BAM annual service for both AC and furnace, and the rate ($25*) is unbeatable in the BRK area—$80 less than the normal maintenance plan. We were so satisfied that we prepaid for next years service.However, I took off one star because last year we received a 3 filter for free, but this time we were informed that only a 1 filter is included for free. The 3 filter costs an additional $30, and we were told we shouldnt have received the 3 filter for free previously. It would be great if the BAM plan details were available on their website.

  • Review 38 (2024-08-05 - Rating: 5)

    We had problems with our 17 year old HVAC system. Black Lion was professional, friendly, on time and thorough in fixing everything. Highly recommended!

  • Review 39 (2024-06-19 - Rating: 5)

    I’ve used Black Lion several times for both clients’ heating systems and my own. On today’s service at my home, Taylor was very prompt and professional. He explained both his work and how my furnace is holding up while allowing room for questions. I highly recommend Black Lion Heating & Air!

  • Review 40 (2024-06-26 - Rating: 5)

    Black Lion is the best. I had BL come out for a service and Taylor showed up. Taylor was professional and he went over the top to answer all my questions and ensure our system was setup for a “cool” summer and “warm” winter. Thanks Black Lion and Taylor for your efforts and service!

  • Review 41 (2024-08-31 - Rating: 5)

    Your Black Lion HVAC maintenance technician serviced did a thorough job and answered several questions I asked. He also resolved a persistent thermostat Wi-Fi connection problem. Everything works perfectly.

  • Review 42 (2024-08-30 - Rating: 5)

    Brad from Black Lion did a great job with the annual maintenance of our HVAC system. He is the first tech that not only cleaned the system, but did detailed diagnostics and measured the performance of both the heating and cooling systems.

  • Review 43 (2024-01-16 - Rating: 5)

    Ive used Black Lion for quite a few things and they are very reliable and professional. My furnace has been struggling to heat the house and it was due for a service. They got me an appointment for the next day (thank you!) and Taylor B. was awesome. He did the service, explained everything to me along the way, and even managed to figure out why it was making so much noise inside the house when it ran and fixed it. Thank Black Lion and Taylor for such great service.

  • Review 44 (2024-08-30 - Rating: 5)

    Taylor at Black Lion was an awesome technician. He showed up on time, was friendly, and did thorough work. Will definitely be using them again!

  • Review 45 (2024-10-17 - Rating: 5)

    The technician, Taylor B., isolated and fixed the problem quickly. And he was also excellent in communicating what the problem was and how it was fixed. And also took time to explain the items and services we were paying for. Much appreciated!

  • Review 46 (2024-12-19 - Rating: 5)

    Kevin went straight to work, when anything needed explaining he was concise and clear.Follow up of furnace replacement went very well.Techs need to call before arriving

  • Review 47 (2024-08-28 - Rating: 5)

    Taylor was fantastic. He explained everything so I could understand. He was professional, courteous and friendly. Would definitely like him to come back next year.

  • Review 48 (2024-01-12 - Rating: 5)

    Our furnace was not working properly so after reading reviews we chose Black Lion. So glad that we did. The service technicians Brad and Taylor diagnosed and fixed the problem very quickly. They were very professional and likeable. The price was a lot less than we expected and I would highly recommend. Oh by the way we called them on a Thursday morning and they came on the same day. Thank you Black Lion.🔥🔥

  • Review 49 (2024-09-27 - Rating: 5)

    Annual HVAC maintenance visit. Techs were knowedgeable and helpful. They investigated a ducting issue for us in our crawl space, took photos, and offered to do follow up if needed.

  • Review 50 (2024-10-29 - Rating: 5)

    Taylor was fantastic, very thorough, professional and most detailed tech we have had from Black Lion. Fantastic service!

  • Review 51 (2024-05-30 - Rating: 5)

    We were very happy with their timely service for our gas furnace replacement. They also bundled it up with air duct cleaning on the same day. Jamie on the sales did a wonderful job explaining to me my options and Id fully recommend them to friends and family.

  • Review 52 (2024-05-15 - Rating: 5)

    Black Lion installed our rooftop condominium mini split system in 2015 and have provided annual maintenance as well. They do a great job. Techs are knowledgeable, show up as scheduled and are friendly and neat. Highly recommend them for your project.

  • Review 53 (2024-07-22 - Rating: 5)

    While I’m not technically competent to pass judgement on Taylor Braunsworth’s work on our HVAC system, I will say that we were very pleased with his conduct and demeanor. He is pleasant to deal with; very thorough in his explanations, and is willing to take the time to make sure we understood our options.In this case we were looking for ways to enhance the performance of our air conditioning. Taylor took considerable time evaluating our existing configuration and researching alternatives and possibilities. Unfortunately, because of the arrangement of our current system and equipment, the nominal cost of equipment and modifications would far exceed the benefit for the short time they would be used each year.At any rate, very high marks for Taylor and his efforts.

  • Review 54 (2024-03-21 - Rating: 5)

    Black Lion Heating installed a heat pump and air handler in my house on March 20, 2024 to replace an existing natural gas burning furnace. I am delighted to say that I am very satisfied with the work they did, and I am also very happy with the result. The process of obtaining and discussing the bid, to scheduling the installation went very smoothly, thanks to Charlie who is very knowledgeable and experienced. The installation crew who did the onsite work, Bruno and Stephen, were very friendly, professional and did a competent and tidy job. I highly recommend Black Lion Heating.

  • Review 55 (2024-07-15 - Rating: 4)

    Our recent annual furnace and heat pump service and a separate installation of anti-vibration pads under the heat pump were great. Brad was efficient, professional, competent and thorough in completing both efforts. Like other organizations Black Lion had some difficulty hiring and retaining qualified service folks, but that seems to have turned around, particularly now that they have Brad on board.Just had another annual service, this time with Taylor. Again the service was great.

  • Review 56 (2024-01-12 - Rating: 5)

    Black Lion delivers again when it was needed most -- our family had the furnace heat go out overnight when the temperatures were below freezing, and scheduled to be that way for a number of days in a row. After my call to them right at opening, Black Lion was out here within 1 hour on the same day! After a few hours of troubleshooting and some parts repaired I was back in order. This was especially concerning for our family as we have babies at home. Our technician was absolutely top notch. He knew the error codes by heart, was very familiar with technical details about our furnace unit, and took the time required to make sure he didnt leave without fixing the problem. Thank you Black Lion team!

  • Review 57 (2024-01-09 - Rating: 5)

    Was in a panic as my furnace just stopped working, really cold weather forecast for the week. I called a few places, but no one seemed to care much. Their 1st available was several days out. Black Lion had a technician fairly close to me, he stopped by after his appointment and was able to get it up and running within minutes! Very professional, will definitely use them again for continued maintenance!

  • Review 58 (2024-03-03 - Rating: 5)

    I had an issue with my furnace and was referred to Black Lion. Matt and Charlie came to my house and gave me both repair and replacement options. They were super friendly, honest, and knowledgeable. We ended up replacing the furnace. Id recommend Black Lion to anyone.

  • Review 59 (2024-05-28 - Rating: 5)

    Black Lion did a great job during our maintenance on our heater and AC unit. The cleaning was very thorough, he pointed out areas where we could do some self monitoring for potential issues and helped us sign up for their discounted annual maintenance program.

  • Review 60 (2024-03-26 - Rating: 5)

    I highly recommend Black Lion. Ive been using their services exclusively for over 10 years. I recently had a glitch with the electronic air cleaner on my furnace. Once again the service technician was very thorough, knowledgeable and quickly diagnosed, explained, and resolved the problem. [And theyre really pleasant people to work with.]

  • Review 61 (2024-10-17 - Rating: 5)

    Second home I’ve used black lion for our hvac and just best service. Get stuff done on budget and time. Very transparent

  • Review 62 (2024-10-24 - Rating: 5)

    The team at Black Lion were very professional and really went above and beyond in getting my new A/C and furnace installed, and they even exceeded my expectations with both the installation and a service request. I would highly recommend them!

  • Review 63 (2024-12-03 - Rating: 5)

    Taylor was punctual, friendly, and explained throughly what was done. I appreciated the quick service turn around time and I’ve had nothing, but excellent service from this company

  • Review 64 (2024-05-17 - Rating: 5)

    Black Lion is very good. Organized. Professional. Great quality. Its weird the services they do and dont provide. I was told once that they couldnt so an attic fan because they dont have a licensed electrician which makes sense. And then another time they could. But i would trust them with anything they seemed comfortable with. Very good products service and people.

  • Review 65 (2024-04-13 - Rating: 5)

    Black Lion installed our heat pump and replaced our aging furnace for a very fair price compared to other local installers. We recently used them for yearly maintenance service, and despite a hiccup in our billing experience, Black Lion promptly corrected the issue. I will continue to recommend Black Lion for HVAC products and services but advise they could do a little better in their communication.

  • Review 66 (2023-12-11 - Rating: 5)

    Black Lion installed installed a new heat pump for us this fall. We had a problem with blown fuses soon after the heat pump was installed but Black Lion sent their technicians back to troubleshoot the problem multiple times over two months to solve the problem (existing wiring between the furnace and the heat pump). The Black Lion tech who primarily worked on this issue (Mac) was extremely professional and diligent. This is a reputable company that stands by its work!

  • Review 67 (2022-09-28 - Rating: 5)

    Outstanding service! Black Lion does what they say they will do, which may be rare these days!In Dec 2021, Black Lion installed a new HVAC system for us. Unfortunately, the new system did not warm our house adequately. When it was cold outside, our indoor temps did not get above the lower- or mid-60s. Black Lion was extremely diligent about sending service techs out to analyze the situation and even sending manufacturers reps out to provide their expertise. By summer 2022, Black Lion determined that the manufacturer had over-promised and under-delivered on this new unit -- a problem thats not unusual.What Black Lion did next was unusual, in my book: They volunteered to replace the entire system with a better one, at no cost. They did not scrimp in any way, replacing everything including the thermostat. Throughout this process, their communications were professional, their service techs were diligent, and now we have a new HVAC system that works the way it should. Kudos to Black Lion and sales mgr Jamie Khorrami for providing superb service and delivering what youd expect when you buy a new HVAC system.

  • Review 68 (2024-04-24 - Rating: 5)

    Taylor from Black Lion surprised me with his kindness and helpfulness. I had mistakenly received the wrong size air filter/cartridge before Taylor was scheduled to service my HVAC system. He kindly installed a new filter from his truck and took the incorrect ones with him. The next day, he personally delivered the correct sized filter.I signed up for an annual service contract with Black Lion to maintain the 10-year warranty on my HVAC system. I must say, all the technicians are extremely knowledgeable, kind, and punctual. My HVAC system has been running for almost 7 years without any issues, keeping my winter warm and summer cool. Black Lion is a full-service company that provides electricians and contractors to install the ventilation, so I didn’t have to hire a third party when installing my HVAC system. The price is worth it. My energy bill dropped from $350 in the winter to $120, maintaining a comfortable 73 degrees throughout the year. Thank you, Taylor.

  • Review 69 (2024-12-04 - Rating: 5)

    Taylor was amazing! Knowledgeable and great to work with. Easy to schedule and came right out to help.

  • Review 70 (2024-08-23 - Rating: 5)

    Taylor was polite and kind. He did the work efficiently and went over all details at the end. Highly recommend!

  • Review 71 (2024-06-11 - Rating: 5)

    From the initial HVAC installation, to adding one unit years later, and during the annual maintenance calls, the Black Lion crew have always been professional and personable. I highly recommend Black Lion!

  • Review 72 (2024-05-10 - Rating: 5)

    My annual maintenance on my heat pump was done this year by Matt. He was prompt, personable and professional. He answered all my questions quickly and knowledgeably. I am very satisfied with Black Lion and the technicians

  • Review 73 (2024-07-26 - Rating: 5)

    Taylor did a great job. Very knowledgeable. I have a lot of confidence in him. Took time to explain everything. Very thorough. Excellent service.

  • Review 74 (2024-10-15 - Rating: 5)

    Annual maintenance done extremely efficiently by Carson and Jesus! We appreciate their professionalism and knowledge, and annual care of our furnace!

  • Review 75 (2024-10-03 - Rating: 5)

    Excellent service, Taylor is super Knowledgeable and answered all questions. Thanks much! I’ll be having Black Lion service again when needed.

  • Review 76 (2024-07-30 - Rating: 5)

    Taylor was professional, timely, and knowledgeable. We appreciate that we can count on Black Lion for all our hearing and cooling needs.

  • Review 77 (2024-12-03 - Rating: 5)

    Thank you. Taylor was extremely courteous, efficient and thorough. Much appreciated and hope to see him again.

  • Review 78 (2024-07-15 - Rating: 5)

    Taylor was awesome! Professional, informative, respectful! He took time to explain information from the service! Hope we get to see him again next year!

  • Review 79 (2023-12-01 - Rating: 5)

    A few years ago, on a cold holiday, our furnace went out, and we called Black Lion and they sent out someone immediately, who gave us heat. They made a customer forever. Recently they installed a heat pump for us, which gave us cooling last summer. And a couple of days ago I was worried that there was something wrong with the heating part of the system, and contacted our original salesman. He immediately arranged for a service visit, gratis. The visit was very informative, and the technician made several suggestions that will help us going forward. I am quite pleased with Black Lion and their customer service, to say the least.

  • Review 80 (2024-07-17 - Rating: 5)

    Black Lion always great - communications are top notch and Mac - our service tech -was on time, solved our AC glitch and spent time answering all questionsAppreciate Black Lion!

  • Review 81 (2024-08-22 - Rating: 5)

    Taylor was great. Very courteous, professional, and thorough with his job and explaining everything he performed today

  • Review 82 (2023-03-10 - Rating: 5)

    Oustanding, I repeat, OUTSTANDING service. We needed a C vent to get fixed since it had a hole. It is connected to our furnace and water tank. Quick back story......in describing what we needed to other heating companies, many said they didnt know how to do it. Then......we had this other one company come out, offer an outrageous solution for something else we did not need. Finally, per the suggestion of Arrow Insulation (another FANTASTIC company), we called Black Lion per their suggestion. Luckily they came as quick as the next day. Brad our technician was awesome, kind, professional, knowledgeable, helpful attitude, taught us a lot, went above and beyond in inspecting the whole situation and met our needs. Fantastic company. Super reliable. Highly recommend. Terrific and caring service for fair prices. Will use them again in the future! Thank you Black Lion! We couldnt ask for a more perfect service today. You guys are the best!

  • Review 83 (2024-06-10 - Rating: 5)

    I have been completely happy with Black Lion form the purchase of my A/C several years ago to the annual service of the system. This is a great company to do business with, highly recommended!

  • Review 84 (2024-07-03 - Rating: 5)

    I hired Black Lion to convert 5 outdated fixtures to be can lights and install an additional 6 can lights, plus dimmer switches. Adis, their head electrician, was prompt and professional during the estimate process and once I accepted the proposal, it was easy to schedule. Day of, the team was very tidy. The three rooms with new lighting are much improved and with such limited daylight this time of year, its nice to be able to actually SEE!

  • Review 85 (2024-05-31 - Rating: 5)

    I want to thank Taylor the technician who came out to LightHeart Associates today for his outstanding service ! He was professional and provided us with outstanding customer service . Thank you , April, Client Coordinater for AP.

  • Review 86 (2023-11-13 - Rating: 5)

    I had a great experience with Brad from Black Lion when servicing my current furnace and A/C unit. He was informative, patient (I had a nest of active wasps by my A/C unit!) and cordial. Would recommend to anyone looking for fast and reliable service.

  • Review 87 (2024-07-10 - Rating: 5)

    Professional, friendly, RELIABLE service! They treat you like family. ❤️❤️ Dont waste your money on greenwood, Gene Johnson, Belred, seacom, or anyone else, you will get the best price and service with black Lion!! I made the mistake of going with greenwood who not only sold me a surge protector, but they never installed it!

  • Review 88 (2024-07-29 - Rating: 5)

    Taylor did a great job taking care of us and our systems this morning. Truly capable and professional tech!

  • Review 89 (2023-12-27 - Rating: 5)

    When we bought this furnace it was the model that runs at 90% efficiency. It is a Bryant. We also bought the annual service package.For the second year in a row we have had the same technician. He is knowledgeable, efficient, friendly, helpful and willing to take the time to help us understand how this furnace works and how the electronics of our thermostat interface with it.I would recommend this company to anyone. Buying the prepaid annual service plan has helped us keep up on maintenance. There were some major overhauls needed and Black Lion wouldnt stop till they found the problem and fixed ir, under warranty. They are responsive to calls with questions and always send someone if the phone call wont solve the problem.Buy from these folks. You wont regret it.

  • Review 90 (2021-03-20 - Rating: 5)

    Black Lion salesperson Kevin Morris was very prompt and arrived for the appointment on time. He gave us a couple of options and provided a fair quote. He showed eagerness to win our business and price matched his quote and services. The installation crew were also careful and did a thorough job. The city inspector said that the installation was done perfectly. We are very happy with the execution and service offered by Black Lion as it showed care and concern for the customer at every step of the way.

  • Review 91 (2024-07-12 - Rating: 5)

    Taylor was prompt, thorough and provided really great service. I was really impressed with the level of cleaning and reporting for yearly maintenance.

  • Review 92 (2024-06-22 - Rating: 5)

    Taylor was very thorough in his work! He explained the annual service details, and did an excellent job.

  • Review 93 (2023-08-31 - Rating: 5)

    Professional, Knowledgeable, Thorough and Friendly. Brad, our technician was all of those and more. We had a great experience. He let us know when he was coming, arrived on time, was respectful of our property, did a very complete job and explained he did and what we could be doing to make our system last longer. Thank you Brad and Black Lion,

  • Review 94 (2017-03-19 - Rating: 5)

    We had a great experience with Black Lion. Jason came out and evaluated our current heating system, took the time to explain all of our options and provided us with several different furnace/heat pump options. Lynai, in the office was great to work with, she coordinated all of the payment details with our lender and was able to get our installation promptly scheduled. The installation crew arrived on time, and worked well into the evening to ensure our installation was completed same day. They took the time to go over the new system with us and ensure we were satisfied with the job. Highly recommend them!

  • Review 95 (2018-02-15 - Rating: 5)

    Both Chris and Jack the installers were so professional quite knowledgeable and did a great job. I feel very confident that the installation was done properly and they took time to go over details and answered questions we had , but what made me feel good was warranty that Black Lion Heating provides for a low fee annually to maintain my new Bryant air conditioning unit after initial 1st year no cost service. I had 3 bids from contractors but right at the beginning when Jason came out to quote me I felt comfortable and at ease with Black Lion. Great Job!!!!

  • Review 96 (2023-04-13 - Rating: 5)

    Joey and Cole did awesome job installing new water heater and new furnace! They came on time, did careful measurement, and finished the job quickly. They provided me concrete and helpful suggestions when I wanted to add new vent in the bedroom. They also helped me install Nest Thermostats while I was out for food. The only thing is they really shouldnt skip lunch for their hard work :)Jamie also deserves an applause. He provided lots of advice when he came to get an estimate and he explained in very much details about different systems.----Its been two years since my first review. I still strongly recommend to use their services. Mac came to do the maintenance today and went beyond and taught me so much about how air flow works in our house and what our furnace is capable of. Wish I could give 6 stars. Also shout out to Jamie whos always helpful and responsive.

  • Review 97 (2024-09-30 - Rating: 5)

    Another year and still happy with this company. I will continue to use this company for my home and a rental I own. The technicians are always courteous, friendly, and efficient. Im very pleased with their service.

  • Review 98 (2017-06-01 - Rating: 5)

    I had Black Lion install a new AC unit last year and they were great. I got five bids and while they were not the lowest they were very professional, arrived on time and finished in one day. They did a great job.I bought the annual maintenance plan and theyve come out twice since. They checked the furnace last fall and the AC unit this spring. They were not pushy when they advised me the motor in my furnace needed to be replaced. Im going to have Black Lion replace it.I would highly recommend Black Lion.

  • Review 99 (2023-08-25 - Rating: 5)

    I had a tech come out to examine why my system is running a little hotter than it should be on a warm day and he investigated everything and concluded that the system is running fine. Just needed a new filter. He showed up right on time, was very polite, was sincerely interested in helping me and always asked before he came in the house, and wanted to know if he needed to take his shoes off. Couldn’t ask for better service.

  • Review 100 (2023-03-01 - Rating: 4)

    This was a repair call for a new gas furnace and heat pump retrofitted installation within the first month of installation by Black Lion. The gas furnace was issuing error alerts through the online monitoring system. Turns out the furnace sagged a bit after installation, so that one of the right-angle ductworks started accumulating condensation water which the pump could not evacuate. In turn the fan system detected an obstruction in the way (the standing water), so it triggered the alert.The root cause is a mistake in installation and lack of thorough testing by the Black Lion installation team. But the Black Lion service team correctly identified and resolved the error entirely under warranty. The resolution was simply to lift up the furnace back in the proper alignment with additional support straps.The second issue is that the new system was prioritizing the gas furnace over the heat pump, even when both the exterior temperature was suitable for heat pump operation and there was not a significant temperature gap to catch up. As a result, the daily running cost monitor was showing a 5x gas cost over the electrical cost when not user-overridden to force the heat pump to operate solo. I.e., the system was not running efficiently. The root cause is faulty programing logic by Bryant. The issue was compounded by the lack of testing by the installation team. The repair technician from Black Lion was able to mitigate the issue through clever tweaking of the temperature block thresholds to force the system to operate the heat pump exclusively when within ideal outside temperature range.

  • Review 101 (2021-07-28 - Rating: 5)

    I have to give a big shout out to Isaac at Black Lion for our yearly maintenance. He is the reason we have been loyal customers and will continue to use Black Lion for all our AC/Heating needs. His expertise, honesty and great customer service are why we love this company. We always feel taken care of and never feel they are trying to upsell or promote something we dont need. Thank you, again, Black Lion, for hiring wonderful, highly skilled employees that uphold your companys standards.

  • Review 102 (2022-07-26 - Rating: 5)

    I just had my heat pump installed by Black Lion in July 2022. I initially had contacted them 2 yrs ago, but it was a bit much at the time. After Covid, I contacted Black Lion again and their quote was same as pre covid while others ask for about 15% more. Adam provided a quote for best option for us which was Bryant 224. This is a popular slim model, but we wanted one grade up. Adam had to back order our model 226 and had to wait 4 months for that. But it was worth the wait. The install team arrived early and the install job was smooth and clean. I was working from home without much noise. They finished by 3 and set the perfect temperature and left. I am very pleased with the work so far and would strongly recommend them.

  • Review 103 (2023-08-16 - Rating: 5)

    The service was excellent. The arrived on time, quickly diagnosed my AC issue, and brought my AC back on line. They provided good feedback on addressing a longer term issue. The techs were respectful, knowledgeable and professional.

  • Review 104 (2019-08-18 - Rating: 5)

    Had them out to service my Moms furnace. They made it out timely, The tech took his time, and made my mom feel very comfortable. The customer service is fantastic. Nick did a great job working with my mom (who is aging), to figure out the best course of action for fixing her furnace. Plus the summer discount was helpful. Get your furnace checked before it breaks - these guys are great!

  • Review 105 (2017-09-25 - Rating: 5)

    Nick was great! He showed up on time and was extremely helpful and honest. I had booked the appointment because I purchased a smart thermostat that needed four wires (I only have two). Nick mentioned the thermostat I had was one he often replaced or had issues. So, instead he installed a programmable thermostat he had on hand and it didn’t require new wiring. He was quick to install it and set it up, explaining everything along the way. I would definitely recommend Black Lion!

  • Review 106 (2024-10-30 - Rating: 5)

    Jesus was a great technician - efficient, confident, knowledgeable and willing to go the extra mile to ensure that our warranties were honored. His sense of humor was also appreciated.

  • Review 107 (2021-02-10 - Rating: 5)

    Black lion heating and air conditioning has been awesome from my first contact with them. First they checked my gas fireplace and got it working again and then found a cracked burner in my furnace resulting it needing to be replaced last year. The current service was for my thermostat which was not functioning properly and Everett came by to reprogram it. He is excellent and also answered another question I had regarding the best option for efficiency with my furnace and thermostat. I could not recommend Black Lion more highly. They are awesome! You will not be disappointed if you use their service

  • Review 108 (2019-12-03 - Rating: 5)

    Great service! I called over the holiday weekend and an actual human picked up and scheduled an appointment for the upcoming Monday. Most places were 2 weeks out. Technician was friendly and knowledgeable. He explained what was happening and showed me the part that was damaged, replaced it with a new one and he was done within 45 min. He then gave me some advice on him I as the homeowner could take better care of the furnace.

  • Review 109 (2024-06-24 - Rating: 5)

    The tech arrived at the house on time and was very professional. Black Lion has always provided me with great service.

  • Review 110 (2017-04-26 - Rating: 5)

    Black Lion installed my new furnace and AC unit combo and the install crew was amazing, professional, friendly and very talented. I had a tough layout and install plan and they didnt hesitate to make it work. I would recommend these guys to anyone looking to work on their HVAC system. If you are lucky enough to get Parker and Jesse you are in for a treat as they are the best in the business!

  • Review 111 (2017-03-22 - Rating: 5)

    Black Lion recently installed a new furnace and air conditioning unit at my home. They were very knowledgeable and educated me on the available options so I could make an informed decision. The installation team was very professional, did a great job, and cleaned up the work areas when they were finished. Great company, I highly recommend them!

  • Review 112 (2023-03-13 - Rating: 5)

    Thank you Black Lion for providing great service to our almost 50 year old furnace. Mac, the technician, quickly identified and solved the problem. We were at our wits end trying to find someone who would service such an old furnace and he went above and beyond. Hope to purchase the new furnace from you soon!

  • Review 113 (2020-09-10 - Rating: 5)

    The guy that came today (Nick) was great --- clear, efficient, talking to him gave me a lot of confidence that he knew just what he was about.Weve had Black Lion service our furnace & heat pump for a few years now and have been happy with all of the techs that theyve sent out. When I ask them about really anything its clear that they really know their stuff. Very satisfied --- recommended.

  • Review 114 (2022-06-25 - Rating: 5)

    Black Lion installed an AC system on the upstairs circuit of our place about 5 years ago. Their team did a great job with that. We also installed some humidifiers at that same time to keep control of humidity, also great install and doing their job well.Over those five years weve had a few issues we needed help with, including a bad contactor in the Trane XR unit they installed, and called for help on the verge of a Seattle heat wave and Nick, Service manager, was out personally within hours to fix.While I recognize that is not their normal practice, after I explained that we have a heat-sensitive elder in our home and they made us a priority on a Saturday.Cannot ask for more in a company that stands up for their products and service and willing to take special circumstances into consideration.Thank you Nick!

  • Review 115 (2017-10-05 - Rating: 5)

    Since buying our 1922 Craftsman house, Ive used Black Lion a few times in the span of a couple of months. They are great to deal with from the initial scheduling appointment to the final installation. I had them install a new AC unit, and from that experience I learned that they have a separate electrical division. Therefore, I hired them to fix electrical issues created by a different electrical company. Matt and Jacob of Black Lion were top notch. To me its the little things that make the difference... when they came out to inspect the house in order to provide a quote, they actually changed some burnt-out light bulbs at my back deck area that were never replaced prior to us taking ownership of our house. It was that attention to detail and customer service approach that sets this company apart. Recently, I had them fix our furnace (installed by another company). They ordered the parts and completed the job quickly before the cold season hits us. All in all, I highly recommend Black Lion and we continue to share their information with anyone asking for HVAC and Electrical recommendations on the West Seattle Blog and Moms Page.

  • Review 116 (2024-08-20 - Rating: 5)

    Thorough and communicative. We’ve been using them for over 9 years and were very happy.

  • Review 117 (2018-03-23 - Rating: 5)

    The Installation technicians were very professional and took great care to make sure the new furnace fit well, and all the duct work was properly attached. The technicians also made sure that their work area was left in the same condition as before, and their entry path was well protected. Would not hesitate to recommend Black Lion to anyone for Heating installations or repairs.

  • Review 118 (2017-12-07 - Rating: 5)

    Our creaky old gas furnace gave up the ghost, so I found Black Lion on Angie’s List. I called, explained the problem, and a courteous woman set an appointment for the next morning for an inspection. The tech was on time, pleasant, and we set an appointment for the next morning to install a new furnace and thermostat. The installers, Darrius and Jacob, were quiet and efficient. They did an excellent job of cleaning up. I would happily recommend Black Lion to a friend.

  • Review 119 (2019-05-19 - Rating: 5)

    Our experience getting a new furnace and AC from Black Lion was great!Greg came out to do our onsite estimate, he was on time and quick, walking me through our options and leaving me with some booklets highlighting some key differences between the units. I did have to wait a little while to get my quotes, but that was because they had just rolled over to a new software and they were on Day 1 of using it, so Im not going to fault him for that. When I called asking for the quotes, I received them soon after, and they were very reasonably priced! He also called me to walk through the details of the quote, to confirm if I had any questions. We got our furnace and AC in early March, and there were a lot of discounts applied as it was off-season, so the price was extremely competitive. We were also offered an option to do a 6-month no interest finance plan, which is always a plus.The install was also easy and painless. They were able to come out less than a week after I signed the contract, on the day that I requested. The work took a while (probably 5 hours total) as they were removing a 44 year old furnace, and bringing the entire space up to code. The installation team was very friendly, and as promised there was no smoking onsite, and the team was very polite and professional. They performed the work efficiently and even assisted us in making a good choice on where to place our AC.Black Lions head office also handled all of the paperwork with getting a permit for the AC, and also handled the PSE rebate on our behalf. It really helped alleviate some of the frustrating painpoints of making modifications to your home.So far we have really enjoyed our furnace and AC and have had no issues with either. They are both green models that have low environmental impact, so I feel good about our purchase!

  • Review 120 (2017-12-12 - Rating: 5)

    Had heater problems develop offer the cold weekend. I called Black Lion at 8:00 AM and had a guy at my house by 10:00 AM and repairs completed by 11:00. Technician was very personable, he competed the work quickly, and overall a very positive experience.Would recommend, and already have done so.

  • Review 121 (2024-11-22 - Rating: 5)

    Zach was absolutely wonderful, on time and very thorough in problem.

  • Review 122 (2019-09-25 - Rating: 5)

    Purchased a gas furnace and AC unit from Black Lion after comparing bids. They are competitively priced and installed the system in a day as promised. Installers and maintenance people are clean and efficient. I signed up for their maintenance plan and appreciate seeing the same person who specified the system now checking and cleaning it. Thanks Kyle and Black Lion.

  • Review 123 (2020-01-15 - Rating: 5)

    Global warming is a reality and even in Seattle we decided this year to install Central AC in our Bellevue home. After meeting 4 companies Black lion proved to be the best on paper, then it was confirmed by a seamless installation, with a crew that did everything to make me happy (including a more tricky path for the electrical part of the job so the front of the house would be preserved, at no extra cost). We now signed a maintenance contract with them and yesterday was the first visit. As the rest it was perfect. A special mention to the admin team who is also pleasant to work with and efficient. Couldnt be more happy.

  • Review 124 (2021-02-26 - Rating: 5)

    If youre in need of furnace/heating serving I would definitely recommend Black Lion Heating & Air. They were able to come out the same day and J.J. the technician was very knowledgeable and professional. He is a good listener, provided an honest assessment, and didnt charge for any more than needed. I was very glad I called them and will certainly use them again.

  • Review 125 (2019-06-29 - Rating: 5)

    We had a great experience from the salesman Greg to the installers Parker and Manny. Greg came in and explained everything that we needed with no high pressure sales pitch. He was very professional and personable. Parker and Manny showed up as scheduled and went to work taking out our old system and installing the new system. Any questions we had Parker explained everything in terms we could understand.Bernadette spoke with my wife from scheduling Greg to talk with us, to calling to confirm the time that the installers would be hear, and follow up to make sure we were happy with everything.We would highly recommend Black Lion Heating and Air Conditioning to everyone.

  • Review 126 (2015-11-21 - Rating: 5)

    Great company! The owner sent out a highly experienced man, quickly, to our home when our furnace wasnt working. He repaired it at a lower cost than I had been quoted. Very skilled and trustworthy. Fair and honest prices. They really try hard to help people, even when it causes them to work longer hours. My husband and I wouldnt call anyone else. A+ A+ A+ A+ A+

  • Review 127 (2019-11-08 - Rating: 5)

    I have been in the construction business for over 40 years. Im a licensed general contractor specializing in foundation repair. I had Blacklion work at my own residence. They have exceeded all my expectations. They have good communication, they keep a clean site, their work is exemplary, theyre very considerate, and have good prices. Im very pleased with the overall results.

  • Review 128 (2021-01-12 - Rating: 5)

    Adis and Jake are true professionals, friendly informative and decent guys. They replaced my horrific 50s electrical panel with something that wont burn my house down and let me know all the options and kept me informed all the way. Adis came round first and gave the overview whilst helping me with a few other things that needed tweaking and Jake installed the panel. Work was clean and done efficiently for a very competitive price. Ive used Black lion over the years for a few other things like a complete HVAV gut and reinstall with new AC, again for a very competitive price and also regular HVAC services. I never feel like Black Lion are sneaky or deceptive or try to upsell anything. Great company and employees and I wish them all the best for future business. Thanks Jake and Adis and if the Black Lion boss is reading give those guys a raise!

  • Review 129 (2017-12-13 - Rating: 5)

    Everett came out on time yesterday and did an awesome job answering our questions before getting to work. He was able to fix the issues I was having with our furnace and serviced the furnace so we should be good to for the winter. This is my second time using Black Lion and they were great both times. I highly recommend them and I recommend Everett.

  • Review 130 (2019-07-10 - Rating: 5)

    Black Lion overhauled and replaced an efficient and basic furnace with a complete variable speed heat pump, furnace, and air filter. The system had to fit in a very tight mechanical room in an occupied home. The crew did a great job fabricating and installing all of the equipment. And, the new thermostat and configuration were much more involved to program. There was also a lot of follow up to get things tweaked and keep us happy. The crew did a fantastic job and we are very pleased!

  • Review 131 (2024-10-25 - Rating: 5)

    Always prompt, always friendly. They know their business and do it well. I have been working with Black Lion for over a decade and they have never disappointed.

  • Review 132 (2024-10-17 - Rating: 5)

    Had a lovely time. Technician was polite and efficient. We discussed the working of the thermostat, regional accents, and whether he was the mightiest example of Latin studlitude this fallen world has to offer. I recommend a vote be taken at the next staff meeting.

  • Review 133 (2018-01-11 - Rating: 5)

    The warranty on the work is fantastic and the staff are great. Had furnace repair turn into furnace replacement. They were able to reproduce the issue and diagnose effectively. Friendly and social and they let me pepper them with questions. It was evident from more than their words that they enjoy their work. I appreciate they don’t lose sight of the purpose: heat and cooling for their customers!

  • Review 134 (2017-11-13 - Rating: 5)

    Black Lion installed a HVAC unit for us last June (2016). It was a surprisingly efficient process and we loved working with their team! We signed up for the Precision Tune-Up so they were here again to get us ready for fall/winter. Again, a smooth, thorough process. Thank you!

  • Review 135 (2020-07-27 - Rating: 5)

    I recently had an AC installed in our full-sun house. This job included an extension of ductwork for a garage to living-space (office) type of conversion. Our salesman Jason Smith was very thorough and explained his perspective on what made sense for us and what didnt given our houses unique design and our personal goals. The install team was great very efficient. Price-wise, they came in a little higher than the competition; however, Im confident that they did a good job installing the AC and did a good job running the duct-work -- even in the ridiculously hot weather we had the day they came (some attic duct extension work was involved, plus running the line-sets). I had a second call out today to seal up some spots that had air leaks. The Service Technician, Scott who came out is very knowledgeable on HVAC and had been out to our house back in 2016. He double checked the work that was done and re-tested the pressures for the system. Im very pleased with the team at Black Lion and the work they performed. 5/5 would recommend.

  • Review 136 (2018-04-04 - Rating: 5)

    Black Lion was very prompt at checking out my old system and explaining my options I replace it.I was given a quote for each option in order to make my decision.The install crew were efficient, courteous and cleaned up the mess.When there was a wiring issue day 2 a technician came out the same day and fixed the problem.

  • Review 137 (2019-07-18 - Rating: 5)

    From start to finish this company was great and up front, I am in the customer service field myself, they walk the talk and was given all the info needed to make a wise choice on units. I choice their top of the line unit and I am super impressed. Home depot makes the deal better by paring with this company and has your back if any problems. The install crew where great and respectful about my house and leaving it clean. Give them a try!

  • Review 138 (2022-03-06 - Rating: 5)

    These folks under-bid everyone else by a significant amount. Many of the local AC installers have wait lists that are months long. They were able to get to us much more quickly than everyone else. Although we were not in a hurry on the install, the work was performed quickly after we signed the bid, even though Id had to wait a few months to get other bids in before making our decision. They answered my questions quickly and completely.

  • Review 139 (2021-01-13 - Rating: 5)

    Black Lion has a responsive and knowledgeable sales representative. With their competitive price and earlier installation schedule, it wasn’t hard for me to choose them over others. The installation was on time and professional. Strongly recommend!

  • Review 140 (2019-07-31 - Rating: 5)

    We have had a great experience working with Black Lion! From the initial estimate to the overall work and running of the AC system, they have been professional and courteous throughout the entire process. If you’re looking for any HVAC needs, pick up the phone and call them!

  • Review 141 (2022-06-24 - Rating: 5)

    If you want to get your AC installed or any HVAC work, work with Charlie Lightsey from Blacklion. Goes way above and beyond for top notch customer experience.I had my HVAC system installed by Black lion in March 2022. Their installation was good. There were few glitches during inspection but they promptly fixed those.However, right before the heat wave, my system started conking out. No tech of Black Lion was available for next couple weeks. Thats when my sales rep, Charlie, stepped up, rolled his sleeves and fixed the problem all by himself.This is possibly the best customer service I have got.

  • Review 142 (2018-01-26 - Rating: 5)

    I am writing to thank you for the annual maintenance you arranged, and to especially thank you for sending Scott Lane to be the service technician. I want you to know you have an exceptional employee. His calm, patient manner was a great help to me when I expressed my frustration related to the issues with the new system. His knowledge of the furnace and heat pump and his remarkable problem-solving abilities are excellent. If the quality of a firms employees is an indication of future success, then Black Lion has a very bright future.

  • Review 143 (2018-02-06 - Rating: 5)

    I highly recommend Black Lion Heating & Air Conditioning - mainly because of Technician Everett. He arrived on time and deemed our 12 year gas forced air furnace in tip-top shape. I also signed up for the yearly maintenance at a nice discount. Everett also looked at our gas water tank and agreed that it needed replacing. He will get back to me with a bid. Its a special situation because its in a manufactured home and needs to be replaced per HUD standards. Thank you, Everett!

  • Review 144 (2017-10-07 - Rating: 5)

    Black Lion originally installed my a/c and heater. Prices are fair and their products are good quality. This week they did some routine maintenance on our heating system. The team of two were pleasant, professional, and respectful of my home. Dana in Bothell

  • Review 145 (2017-12-21 - Rating: 5)

    Black Lion is great, I purchased AC from them about 3 years ago and love it. I’ve had some problems with my heater, which was installed by another company and Black Lion has been amazing in taking care of both my Heater and AC. Everyone is great to work with and they are very responsive.

  • Review 146 (2017-05-15 - Rating: 5)

    I purchased a furnace and air conditioner service from Angies List. Nick Carson arrived on time and ready to work. He was a very nice and friendly person and cleaned and service both my furnace and air conditioner just under 90 minutes. I would highly recommend Nick and Black Lion Heating and Air Conditioning. .

  • Review 147 (2018-12-04 - Rating: 5)

    Many thanks to Steve B for suggesting I call for a bidSO many thanks to Greg R for coming over, three times, to answer all of our questions time and time again... Even now after install as we try and figure out our new system.Big thanks to Will & Mike (& electrician) for the amazing work they did installing the furnace & AC.I was also very impressed with how Will mentored Mike. I would come out, watch, and listen and was very impressed with his style.Thank you gentlemen for the great work.(I now return to learning my Ecobee4)

  • Review 148 (2020-09-21 - Rating: 5)

    The technician arrived exactly on time, was very communicative and got right to work. Though the news wasnt good, he delivered it like a doctor and gave us options. We will be using Black Lion to replace our furnace and AC as soon as we have the funds to do so.

  • Review 149 (2018-10-04 - Rating: 5)

    Black Lion has always responded in a timely fashion and do good work. I have used them three times for various projects including AC installation and a 240 outlet for electric car charging. They came for a urgent project when another company bailed. I recommend them highly.

  • Review 150 (2022-06-27 - Rating: 5)

    Greg R. came out to give me estimate for the furnace replacement and installing a new AC. Hes very professional, knowledgable and responsive. Through 10+ emails and a few phone calls, he provided good information, and answered various questions to make me informed and able to make good decisions per my house structure, and thermostat model. Really appreciate his help!! I would strongly recommend Greg to others for HVAC projects!

  • Review 151 (2018-04-05 - Rating: 5)

    I requested trouble shooting services through email and had almost immediate response from Kirsten at Black lion indicating that she could have someone out that same day.The technician Jeff arrived at the appointed time, evaluated the furnace, establish to my satisfaction that the furnace was in very poor condition. Jeff prepared a proposal on the spot for a New furnace, contacted his installation supervisor and was able to make arrangements for the installation of the new furnace the following morning.The following morning Jesse arrived with the new furnace and single handed he completed the work by 11 AM that same day.These three people that I worked with at Black lion more than exceeded my customer service expectations. They were all knowledgeable and helpful.Final inspection of the installation has yet to be completed but I do not anticipate any problems. I am very pleased to recommend this firmE Moffet

  • Review 152 (2018-11-13 - Rating: 5)

    We had our HVAC system installed by Ben and his crew from Black Lion five years ago , converted from Wall Heaters to a Ducted System with a Heat Pump , extremely happy with that job . Now I had some issues with the programmable thermostat last Friday , Everett their service tech was at my house Saturday ( his day off ) and in what seemed like minutes had my program up and running . Black Lion stands behind their customers and products.

  • Review 153 (2024-10-11 - Rating: 5)

    The folks that came out to my home were very good and efficient. They reviewed what they were doing, what they found that could possibly use some attention. Did not push, and were great at explaining what they saw and any recommendations they had. Thank you

  • Review 154 (2023-03-03 - Rating: 5)

    Installed a new 50a circuit for an EVSE unit. Timely scheduling, response, appointment on-time, pricing, quality of work, work efficiency. In and out in minimal time. No changes to estimate/cost. Best combination of cost, quality, reliability, workmanship, and safety/compliance. Personal opinion based on this experience.

  • Review 155 (2024-10-17 - Rating: 5)

    I have used Black Lion for several years now for annual furnace inspection and maintenance. They are always courteous and punctual. They do a great job and explain any additional recommended service and costs in detail.

  • Review 156 (2021-02-18 - Rating: 4)

    They were very professional, great price/value. On time install. Jamie my sales person was very great to work with. I have dubbed him Sir Deal Finder. Ask for him of you ever need their services.

  • Review 157 (2017-11-30 - Rating: 5)

    The team completely replaced our aged and duct taped (failed) ‘90s era duct system in crawl and attic spaces and now it works beautifully - so thrilled we signed up for annual maintenance plan.Napoleon fireplace quit working and Jeff did an above-call-of-duty job troubleshooting and later came back with really tall ladder to perform thorough service and to fix that roof/chimney intake and exhaust ducting that had come loose from original installation.We are very warm and happy customers and highly recommend Black Lion for availability, fair price and high value.-Scott

  • Review 158 (2019-08-17 - Rating: 5)

    We have had BL replace our heat exchange unit and install an air condition unit. Each time they were on time and left a clean work area. This last time was a warranty issue that a less honest business could have charged me and I would not have known the difference. The help has always been very courteous. Thank you B, we will use you again.

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