Unique Indoor Comfort Heating and Cooling

Located in King of prussia, Pennsylvania

Address: 780 5th Ave Suite 140 Suite 140, King of Prussia, PA 19406, United States

Phone: +1 610-580-2401

Rating: 4.9

Services

Online estimates
On-site services
Wheelchair-accessible entrance
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-07-15 - Rating: 5)
Very quick, professional, and nice work by the team throughout the replacement of a heat pump. We initially called to ask about an aging system and Unique Indoor Comfort sent Aaron out to help us diagnose / review our system. He helped get us in touch with Curt who provided us with multiple options / quotes based on our needs, performance, and cost. After accepting one of the quotes, installers Matt and Matt were able to replace our old and install our new within just a few hours with no issues. System is running great. This took place all within 2-3 weeks. Highly recommend this company! Great work.

Review 2 (2024-06-25 - Rating: 5)
Mike and Sam were the workers who came to my house they completed two full systems in a day and a half. They were respectful, on time, followed up with texts with when they were on their way. No damage was made while working in home. Very clean throughout the project and kept house floors all protected with drop cloths. Also last the installation was done excellent as I come from the same background of work and was able to know what was going on during project. Very happy and satisfied with everything. Also want to give my salesperson Curt who was also exceptional at helping with the process setting up this project. Thank You all again to the Unique Indoor Comfort team.

Review 3 (2024-11-24 - Rating: 5)
Unique did a stellar job with a heat pump replacement at my row home in Philadelphia. Both the initial scoping, with Jeff, and the installation with Matt and Henry was excellent. Jeff was by far the most thoughtful of the consultants from companies I contacted, and noted several space constraints and installation considerations thst no one else had. Henry and Matt were on time, thorough, and left the area cleaner than when they found it. The work was excellent, with attention to detail around connections, such as flush insulation and air sealed exterior connections. The new unit, a Daikin Fit, runs like a dream.

Review 4 (2024-12-03 - Rating: 5)
Our hot water heater failed Thanksgiving evening. We had to shut off all the water to the house. I called Friday afternoon, and a new water heater was installed Monday early afternoon. The quick response and excellent installation were outstanding. The entire team from office to technicians is very professional. Highly recommended! Note the company is called Ace Hardware Home Services now.

Review 5 (2024-05-07 - Rating: 5)
The entire project from start to finish was smooth and professional. Curt the sales rep explained the intricacies of the project very well, and they offered the best price out of the three estimates I got. Matt, Henry, Sam and Darian installed my three Mitsubishi mini splits the next week and they completed the job in 1.5 days. The team was respectful of my home, and Matt checked in throughout the process to make sure I was satisfied and to see if I had any questions. I’ve not had to run the AC yet since it’s been cooler the past week, but I’m impressed with the service so far!

Review 6 (2024-12-22 - Rating: 5)
Life saving experience with Keith from Ace Hardware home services (formerly unique indoor comfort). Our heat stopped working on the coldest day of the year (because of course). I left a VM on their emergency line at 6:15 AM on the Sunday before Christmas, by 7:00 had received a call back confirming a technician had been dispatched, by 8:15 Keith was there fixing the heat pump. Consummate, incredibly knowledgeable professional who thoroughly diagnosed and explained the issue and made sure to stress test before he left to ensure the fix worked. An all around perfect experience, tremendously appreciate their dedication and care.

Review 7 (2024-08-30 - Rating: 4)
This was originally a one star review as you will see from my comments below, but I have revised it based on follow up contact with Unique and my past experiences with Unique as I explain at the bottom of this post. I hope this helps whomever is looking for service.The service technician came to address a communication issue from the control pad to the outside compressor. He did manage to get the communication error resolved by simply disconnecting the power to the outside unit, but there was a message on the keypad that said Utility Curtailment Active. This setting will restrict the A/C to the lowest setting (1 out of 5) and the technician did not know how to fix it. He considered the problem resolved as the A/C was running (lowest setting possible) and recommended a replacement of the circuit board. It turned out to be a simple setting which I got from asking ChatGPT to fix the problem. My conclusion is the technician did not know the system and made a very costly recommendation for something that only required knowing the setting to configure.Most of the technicians from Unique are very good, but this technician was in over his head and should have called for help!Follow Up: Unique Indoor Comfort contacted me directly as a consequence of this posting. While my original post was a One Star, I have revised this for two reasons:#1) Unique refunded the cost of $99#2) We all make mistakes, but I have found Unique to be excellent in the past, and Ill chalk this up to the technicians learning experience, not a fault of the entire organization.In the end, I trust that Unique will get it right, and mostly the first time around.

Review 8 (2025-01-07 - Rating: 5)
Colin was incredibly helpful and very knowledgeable about our home system. He was able to give a lot of advice on how to best utilize our radiator system and any add-on features we were looking for. Overall, we were very pleased and appreciated his friendliness and professionalism. Thank you!

Review 9 (2024-11-20 - Rating: 5)
Great experience as always with Unique, now Ace Home Services. When our pressure valve on our boiler went they made sure we had heat until new valves could be added. Evan Gonzalez could not have been more pleasant to have in our home while he patiently drained and refilled the system getting us ready for winter. He explained everything before and during the process and was a top notch professional! Thanks!

Review 10 (2024-12-07 - Rating: 5)
I am very happy with the service appointment I received from Ace Home Services today. Technician Aaron Muddiman arrived promptly, having courteously called ahead. He adjusted the settings on my thermostat, which was the primary focus for the service call. He then inspected and carried out a maintenance cleaning of the heating system.. I found Aaron to be efficient, polite, and clear in communicating the way the heating system operates, which was very helpful. I recommend him highly.

Review 11 (2024-12-04 - Rating: 5)
Unique Indoor Comfort Heating and Cooling was a pleasure to work with. They provided quality services at a reasonable cost. The salesman, Curt, was knowledgeable and passionate about HVAC systems. He was punctual, professional, informative and made the process of replacing our HVAC system much easier. The installers, Darian and Rasoul, were punctual, professional and kind enough to brief me on the systems capabilities and controls. The team made replacing my HVAC system a positive experience. I highly recommend this company for your HVAC needs.

Review 12 (2024-11-08 - Rating: 5)
So glad I chose unique indoor comfort heating and cooling to replace my boiler! Everything went smooth from beginning to end. Dante was very thorough in explaining the process and answering all questions. I was able to get scheduled very quickly (within a few days from accepting the quote).Matt & Henry completed the installation. They were prompt and professional, and respectful of the space. They were also thorough in explaining the process and checked in throughout.

Review 13 (2024-07-09 - Rating: 5)
After comparing couple estimates, Jeff make himself outstanding for better price and service, plus reliability. We are very pleased to have his team to take care our whole AC unit system replacement. Good job!

Review 14 (2024-08-21 - Rating: 5)
Mike Pagnottelli and the team at Unique Indoor Comfort did a terrific job. From Mikes pre-sales and post-sales support to the installer Quy Nguyen who worked through the heat of summer to get the job done on time. Quy kept in contact with me asking questions about my preferences in certain aspect of the install, especially the aesthetics. Both installers took the time to answer questions during my site visits. Thank you all very much! Im ready to use Unique Indoor Comfort for my next big project.

Review 15 (2024-12-05 - Rating: 5)
Great company and crew to work with.Jeff was an amazing consultant on the job and spent quality time at our house to chat through our options. From there we had a brand new system in the house installed in less than a week. Darian and Rasoul did the install and were extremely courteous and professional. We are just figuring out our system but couldn’t be more pleased with using Unique to do the job.THANK YOU ALL

Review 16 (2024-09-04 - Rating: 5)
I had a very impressive experience with Unique from start to finish. Dennis and Jacques were very knowledgeable and helpful with initial diagnostics. Mike P ensured the process was smooth, painless, and informative in order to choose a replacement unit and made sure to set me up for install quickly. The installation team, Matt and Henry, were extremely thorough & friendly and completed the install with no issues. I especially appreciated how careful they were to make sure the areas they worked in were left exactly how they found them. Will definitely be referring friends and family to Unique.

Review 17 (2024-12-18 - Rating: 5)
Colin Blackwood provided the highest level of service - beyond expectations. He took the time to thoroughly evaluate the issues with my heating system. He serviced it, ordered a part for it, and explained the issues in ways that I could understand. He left with the system working properly, with a repair part on order, and specific instructions about things I should pay attention to.

Review 18 (2024-05-15 - Rating: 5)
After some research, we selected the Trane brand to replace our aging home HVAC system. We obtained several quotes, including one from Unique Indoor Comfort, as they were listed on the Trane site as installers for the brand. Unique was indeed different. Our first contact with Unique was with Curt Keichline, our sales agent. Unlike all the other estimates, Kurt accurately measured every room in the house and made a complete assessment of the existing system. He noted several incorrect ventilation issues that needed corrections and provided a “high, medium, and low” estimate for the different options. No other installer provided this level of assessment - impressive! We requested to speak directly with prior customers for references; and this was immediately provided. We gave the job to replace the entirety of our HVAC system for home to Unique, and the job was started and completed in one day on May 13, 2024. We were consistently reminded through text and email of the installation date and time (7:30 AM), and we were notified the morning of installation “they were on their way.” Our lead installer, Darian Benner, was on time and waiting in the neighborhood to start the job exactly at 7:30 AM! Matt L. and Rasoul Knight were right by his side every step of the way throughout the installation process. The installers were polite and considerate and made sure the site remained clean throughout the process. The old HVAC system was removed, new proper ventilation was installed, and the new system installed (checked and double-checked!). It is now two days after the installation and there is clearly a noticeable positive difference in the quality of the air in the house - so far so good! We feel we made the right choice in choosing Unique for this job, and we will update this review after the system runs through one season. At this point, we feel we made the right choice in choosing Unique to update our home HVAC.

Review 19 (2024-08-01 - Rating: 5)
Excellent customer service from start to finish. The scheduling of the assessment was easy. Curt K gave us multiple options, had a quick turnaround time on the quote, and answered all of my follow up questions timely. The install was smooth and efficient. Sam F and Matt L worked all day on one of the hottest days of the summer to get us up and running. They kept us informed of their progress throughout the whole day. I recommended Unique to my neighbor who also had a top notch experience with this company!

Review 20 (2024-11-26 - Rating: 5)
We have never had a more knowledgeable and courteous technician as we did with Keith Bonkoski. He is a real asset to your company and we were also very impressed with his expertise and the communication with Unique/Ace Home services was very responsive. We will recommend your services and will make it a point that Keith is your go to guy and a wonderful representative for the growth of your company.Steve and Ilana.

Review 21 (2024-10-25 - Rating: 5)
Dennis F came out to our house to perform annual maintenance on our oil boiler. He was knowledgeable, thorough and a great communicator. The service provided was well-worth the price paid. I hope that this standard of technician can be maintained as Unique merges into Ace.

Review 22 (2024-10-04 - Rating: 5)
Our installers from Unique, did an amazing job. SPENCER AND CHILE were very professional .they were very responsible in everything they did at our house,they answered every question we had ,and they explained everything to my wife and myself. They cleaned everything after the job was completed. Were very pleased with their professionalism and service. We Recommend UNIQUE if anyone is looking for great service at a reasonable price. Theyre the ones to reach out.

Review 23 (2024-12-12 - Rating: 5)
Dwayne was professional, knowledgeable and friendly. I enjoyed talking with him and he gave me a couple of pointers and insights that I thought were great.Interfacing with ACE was easy and flawless. Very good experience and I will use them again.

Review 24 (2024-11-14 - Rating: 5)
Unique Indoor Comfort service is always well performed and thoughtful. As long as I keep to my scheduled maintenance times my system has been running smoothly. The service technicians are informative and friendly. My recent heating system service by Jacques was completed to full satisfaction. I would highly recommend this service provider.

Review 25 (2024-11-15 - Rating: 5)
Aaron Muddiman did annual checkup/service on our a/c and heat today in East Falls section of Philly. He was very thorough and also personable. He did a great job. Were very happy with Unique.

Review 26 (2024-03-31 - Rating: 5)
My furnace has been slowly breaking every year and I inevitably had to seek out options for a full HVAC system replacement. I decided to go with Unique Indoor Comfort. I discovered them by seeing one of their trucks in my neighborhood and sought multiple positive online reviews. Reni contacted me and we kicked off the process that included a thorough review of my system, house and heating and cooling issues. I approved a quote, financing and a second visit prior to the install was setup with a designer to go over the placement of new ducts.Install day went very well. The technicians Matt, Henry and Quy, were punctual very friendly, overly conscious about your space, worked very efficiently, communicated everything (such as expectations on arrival, potential fumes), thoroughly answered any questions and concerns I had and cleaned up their workspace when they were done. My system was tested and any further questions were addressed. This happened within a span of 2 weeks and Im happy to have heat again. Im looking forward to testing the system during the heat waves. Thanks so much for such a smooth process! I highly recommend Unique Indoor Comfort.

Review 27 (2023-10-11 - Rating: 5)
By far the most knowledgeable and honest company I had the pleasure of hiring.Starting with Jeff McCracken their sales manager. He was very friendly and forthright with his thoughts on the work we were looking to have done. He was upfront that their estimate would not be the lowest (I had arranged to meet with 4 other HVAC companies) but that was because they do the job right and dont cut any corners. Jeff was very communicative with both phone, text, and email.When I had additional concerns about an aspect of the project (installation of a 2nd floor cold air return) Jeff cam back with his Install Manager Bruce to have him put a second set of eyes on my concerns and to answer any other questions I may have had. This was what helped influence my decision on who I was going to hire.When scheduling the work, Unique Indoor was flexible with my personal schedule and was able to set a date based on our preference due to conflicts. On the date of the installation (10/09) I received a text from Unique Indoor with the names and pictures of the installation crew members. Their installation crew led by Alex Acevedo arrived on time and discussed the work. The were careful to wear protective shoe covers when walking through the house and after going over the job immediately got to work. Their first task was to lay down protective tarps from the front door to the basement where they were going to be installing a new condenser unit and other associated work. Both Alex and Juan were very professional and courteous. These guys really worked their tales off - they installed a new condenser unit, external compressor and refrigerant lines, electrical lines, rerouted a gas line to then allow the installation of the duct work needed for the 2nd floor cold air return. They did an AWESOME job and I am very happy with the results - very clean installation that will not bother someone with mild OCD! (Note: notice the interior of the 2nd floor air return.....Alex painted it black so there wouldnt this shiny silver metal ductwork poking you in the eye!!)We will be working with this company again and even purchased a discounted service plan for extended service and maintenance on the equipment installed. Now I just need to find a way for them to take care of my heater as well 🙃.

Review 28 (2024-09-13 - Rating: 5)
We are very happy with the proposal and install. The proposal was clear and reasonable, and any questions were answered quickly. Dam handled the install and he was just great. Very professional, proactive in explaining everything and in general just a real pleasant man. The office staff were easy to reach, friendly and helpful.

Review 29 (2024-10-14 - Rating: 5)
Unique/ACE home services has our full trust after having AC, heating, and hot water issues in our new home. Their techs are always friendly, thorough, and will give you a frank opinion even if it is an outcome which means less money for Unique and more money saved for you. Thanks to the (unfortunate) number of times we’ve needed his help, Beshoy has become a trusted advisor for us and we know that when the next issue arises, we are in good hands.

Review 30 (2023-12-12 - Rating: 5)
Dave V and Mike V saved us from the summer heat!!! They finished the install a few days ago and life could not be better. The entire process was smooth and everything was delivered as promised. Dante came out for an in-home walkthrough and sent us pricing the following day. Once we decided to use their services, he cam back to go over everything one more time.On the installation side, Mike and Dave were on time, clean, and they did a great job. They left our home tidy and clean at the end of each shift which goes a long way. Once the install was finished, they went over the operation and maintenance of the system.Overall, I would recommend Unique Indoor Comfort Heating and Cooling to everyone.Update: Ive since had Unique back twice for annual check ups and both experiences have been great! Most recently, Sam came by to check all of our units before the summer heat arrives. He was prompt, professional and answered all of our questions. Thanks, Sam!Update 2: IAndres O just completed our annual heat checkup. He was extremely professional and courteous. He even helped me set up a sales appointment since were looking to add another mini-split unit. Dont hesitate to ask them if they offer other services, they can help! Still 5 out of 5. Thanks, Unique!

Review 31 (2024-11-19 - Rating: 5)
Evan, our service technician was thoughtful and comprehensive in the repairing of our system. He was kind, explained and provided pictures of issue and of the repair in an informative manner. He was also very respective of our home inside and out.

Review 32 (2024-03-08 - Rating: 5)
Wonderful experience with Unique. Outstanding service and competitive prices. Unique installed a high velocity HVAC system in my home. Dante did great explaining the options I could have installed in my home. The following week Bruce came out to plan the installation and explained well the scope that needed to be done. Install started shortly after with Dam and Tan installed the system over the week. They both did a fantastic job and could tell they cared about the quality of their work. Will see them in a bit for standard maintenance of my new system and expect another great experience.

Review 33 (2024-08-25 - Rating: 5)
Mooen was great! He did a thorough job assessing the Hvac and determining the issue. Unfortunately, the unit needed to be replaced which I had a feeling was the case. He set up a next day appt for me with the sales rep, and the following day my unit was replaced. Wow, talk about quick turnaround. Excellent service and I def recommend this company.

Review 34 (2024-11-29 - Rating: 5)
Not only are we extremely satisfied w the ductless mini splits that Unique (now ACE) installed, their team is extremely professional and courteous. Aaron M has been our technician a couple times and he does a great job. Even took the time to cover the Aquarium w a towel while working on the unit above it. Would recommend these guys for anyone looking for HVAC upgrades

Review 35 (2024-03-09 - Rating: 5)
Unique Indoor Comfort - The experience was top notch . Our sales representative Reni arrived on time and the communications thru the hole process was Fantastic . I felt as though I received preferential treatment . He listened to what I was saying and priced out the heat pump system I was interested in a higher seer even though there had to be some modifications to make it work . He didn’t pressure me and allowed me to do some research and make my decision on my schedule . The installation crew lead by Matthew was fantastic . They arrived early and got right to work and completed the job in a day and a half and no mess was left behind . My wife Sandra was very pleased with the whole process as well . I would definitely recommend them to anyone looking for a new HVAC system .Thank You , Michael Volpe

Review 36 (2024-09-06 - Rating: 5)
On 9/5/2024, Master Plumber Joseph B, did a whole-house plumbing assessment. He was super-knowledgeable and patient, explaining the relatively small problems we had and how to monitor / correct.2023 Post: Today we had our central A/C installed by Alex Acevedo and Juan Rodriguez Bernal. They were both a pleasure to interact with. We needed the compressor to be installed on our new roof which had just been completed. We requested extreme care and attention to every detail to make sure the roof was not damaged or compromised in any way. Alex and Juan were wonderfully accommodating and did not move forward with any decisions about placement without our approval first. Great installation team today following our prior very positive experience with sales (Mike Pagnottelli) and heating installation several months ago. Highly recommend Unique Indoor Comfort.Update: 12/3/2023: Everyone I have interacted with at Unique has been a pleasure -- starting with an amazing foundation of trust and competence laid by Mike Pagnottelli in sales through to Alex and Juan who handled a terrific installation of our compressor and then with Samuel Dupin yesterday, the very well-prepared, considerate, and knowledgeable technician who performed our heating check-up that was included with for the first year after new system installation. So pleased we selected this team for our HVAC needs.

Review 37 (2024-10-03 - Rating: 5)
Dante and his team are top notch. Dante was exceptionally knowledgeable, patient, and creative when trying to figure out a solution to cool our very old home. He took time to explain how each system worked, what would be required on our end, and worked with his team to come up with creative solutions when our house was not well suited for typical units/installs. Grateful for the time and insight shared and would definitely recommend!

Review 38 (2024-09-04 - Rating: 5)
First I want to start with that the tech did a great job from what I can see. Keith was excellent. We had a coil drip pan leaking in to the case, then into the safety pan in the attic. I had 3-4 other companies come to look. Unique was the only ones that came out to do the job. ALL other companies were scared to do the job. I grant that the space is tight, but clearly it was doable. Thanks Unique.

Review 39 (2024-12-11 - Rating: 5)
Darian Bennett and Chiller Benoit were the two man team that installed a new furnace in our house yesterday. Our experience was very positive. Darian and Chiller arrived in a timely fashion, were knowledgeable, and a pleasure to work with. Post installation clean up was thorough. Despite my confusion, both of the guys were patient and helped with getting the digital thermostat set up and talking to my WiFi. Overall, it was a fine experience and all that a customer-facing company like Ace could ask for. Thanks.

Review 40 (2024-12-10 - Rating: 5)
Very responsive. We have a service plan and it has been worth it in our 100+ year old house. Jacques was a great tech. He got us back in business!

Review 41 (2024-11-05 - Rating: 5)
Our water heater suddenly sprang a bad leak, and Dwayne came to fix it. Interested in learning what was going on, I was with him the entire time and was enormously impressed by his deep understanding of these very complicated systems, his patient, careful consideration of the various possibilities, and the way in which he came to his conclusion about just what the problem was. He is a superb technician, and I cant recommend him highly enough.

Review 42 (2024-12-15 - Rating: 5)
He did a terrific job kept me well informed showed me what was there what was done and explained everything very thoroughly very professional very informative really appreciate the way he handled himself. We were very satisfied with his work and with the results.

Review 43 (2024-07-24 - Rating: 5)
My experience with Unique was amazing from start to finish. I called late in the afternoon when our air stopped working. I was scheduled the following morning. I received a text that Edward was on his way. He was very polite. He kept me informed of everything he was doing. He fixed the problem and tested it before he left. I would absolutely recommend Unique.

Review 44 (2024-08-29 - Rating: 5)
I received quotes from five companies in my area. Most were extremely pushy for a sale and overcharged until I told them I would not be moving forward and then they tried to save it with slightly better prices. Too late. When Jeff walked in representing Unique, it felt completely different. It was a friendly conversation, not a sales call. Jeff was extremely thorough and even checked out a few extra things in my new home that did not have much to do with replacing my HVAC system. He made great recommendations and gave me the best prices I received from any company, right up front. He did not pressure me to commit before he left, unlike every other company I had come out. This is what earned my business. Jeff continued to do an excellent job following up with me during and after my installation, and the installation crew were great as well. They took their time to explain everything about the system and made sure I felt comfortable with continued service and support before they left. If there’s a way to feel good about spending thousands on a new HVAC system, Unique - and Jeff, is the way to do it.

Review 45 (2024-12-13 - Rating: 5)
Love the new boiler. Keeps the house very comfortable at 20% output! Really great crew. Need to call out tech wizard Beshoy Aziz!

Review 46 (2024-07-29 - Rating: 5)
We had two experiences with unique. The first was for our upstairs system that originally was not installed right. Alex and Juan were extremely professional when coming out to fix an issue and were courteous, friendly, clean and very knowledgeable. The second experience was for a brand new install on the 20 year old downstairs system we were replacing. We had mechanics Trong and Tan and they were impeccable! The best install mechanics I’ve ever seen. Super fast, courteous and clean! Def recommend these guys.

Review 47 (2024-07-07 - Rating: 5)
Unfortunately our cooling system went down during the scorching days of summer and inside the house it was 85° and climbing. We have a service contract with Unique and a service technician came out the same day. Keith was amazing and got us up and running. He was professional and informative and had great insight and advice on our aging system. Our experience with Unique has always been excellent! Thank you!!

Review 48 (2024-09-29 - Rating: 5)
Spencer Frederic was the lead installer for our HVAC system. He was terrific to work with, knowledgeable, friendly and professional. Just the right mix. I also appreciated his pace, not rushing but still getting things going and completed.

Review 49 (2024-12-02 - Rating: 5)
Darian and Rasoul were two of the finest techs Ive had install new equipment. Courteous, friendly and top notch in the knowledge and installation department.They are a true asset to your company.

Review 50 (2025-01-02 - Rating: 5)
Happy with the service Christian performed. A little surprised and disappointed to find that when the installation of my new high velocity heat pump was done they neglected to install a filter in the return register which could have shortened the life of my unit.Christian remedied this with a filter and noted it to the company.

Review 51 (2024-12-03 - Rating: 5)
Ace should be proud to have a service people like Evan Gonzalez, Mariano Flores-Serrato, Matthew Lotkowsi and Keith Bonkowsi. They are all excellent service people! Evan found a serious gas leak. Keith then determined our 20 year was on its last legs, and Mariano and Matthew installed a beautiful brand new boiler. I would highly recommend it this company!

Review 52 (2024-09-08 - Rating: 5)
Ive used Unique several times for my HVAC and plumbing needs. They have never disappointed. Knowledgeable and friendly technicians, quality work, competitive prices. Will continue to do business with them.

Review 53 (2024-11-07 - Rating: 5)
Unique Indoor Comfort/ACE has always been great. This is the second time Yogesh Arora came out to complete regular maintenance on my mini splits and he has been wonderful both times. Great service and super friendly.

Review 54 (2024-10-30 - Rating: 5)
Unique is always worth every penny. I was having a fault with my heat pump unit and they were out 8am the next day to repair. Jason Dolan was right on time and meticulous about resolving the issue and testing the equipment. Highly recommend.Had my 6 month visit for service. Sam Frederick took care of the system and all is well.

Review 55 (2024-11-22 - Rating: 5)
Dennis is the best oil heater service person!! Above being a professional and polite person,his work is immaculate. He takes his time to do a thorough cleaning. If we have a problem going on, he listens to us,investigates it and acts. He always keeps us updated on what he is working on. He recommends things we can do to keep our oil furnace working well. Dennis is patient but informative. He often gets calls with questions from his colleagues. Hes amazing with all the knowledge he has. Wed be lost without Dennis. He truly is the best!!!! Thanks Dennis!STAN.

Review 56 (2024-07-20 - Rating: 5)
Our new AC system broke on the hottest day of the year. Unique came out same day, and Ed spent a lot of time trying to get it working, but unfortunately one of the parts had to be replaced. Thankfully the part came in quickly and Ed and Keith were able to fix our system and get it working properly. I think they went above and beyond, ensuring they left the system better than when it was installed by making improvements to our airflow and ensuring everything else was in great working order. They were a pleasure to work with, and my family is grateful to have our central air working again!

Review 57 (2024-10-12 - Rating: 5)
I had a service visit for routine maintainance on minisplits. The system was installed a year ago, has not had heavy usage so all that was required was to check that it was functioning properly and to clean filters and the interior if the units. The technicians arrived in time, were personable, seemed to do there jobs efficiently and answered all of my questions.

Review 58 (2024-11-25 - Rating: 5)
Yogesh Arora was our HVAC technician, and he did a great job! He was punctual, thorough, courteous, and competent. Yogesh answered our questions and shared specific details that were helpful. We recommend Ace Home Services.

Review 59 (2024-11-13 - Rating: 5)
Mike was very friendly and knowledgeable. I was happy to learn the local Unique team is still part of the new Ace company. That is important to me.

Review 60 (2024-11-30 - Rating: 5)
Jacques was friendly and spent a lot of time working on my unit. He even made improvements that had nothing to do with my problem. At the end I thought the bill was going to be hundreds more than it actually ended up costing me. I couldn’t be happier!

Review 61 (2024-11-17 - Rating: 5)
Very professional, walked us through the work, thermostat as well as other opportunities to make our air cleaner in our home. I would recommend Darian 100% and would use his services again.

Review 62 (2024-12-23 - Rating: 5)
Ameen came to do our annual check up. He was excellent—professional, let me know what he was doing every step of the way, and made sure we had everything we needed for a smooth healthy winter.

Review 63 (2024-12-08 - Rating: 5)
Bashir was very helpful. Due to circumstances beyond his control, he had to return to our house a couple of times and he was always quite pleasant, timely, and efficient. He was genuinely kind.

Review 64 (2024-10-02 - Rating: 5)
Serviceman, Michael Viola,, was very courteous and friendly.He was knowledgeable about servicing my HVAC system. He was able to “troubleshoot” an air conditioning glitch and remedy the problem. I hold this company in high regard especially because of great service people like Michael.

Review 65 (2024-09-21 - Rating: 5)
Tan Tran, like everyone else at Unique Indoor was amazing! I would recommend this company to anyone for any needs relating to anything HVAC! They have saved us on numerous occasions and always come thru professionally and with customer service at the fore front. Wish I could rate them higher.

Review 66 (2024-08-21 - Rating: 5)
Unique was awesome, they finished a large job in half the time they quoted me, and did an excellent job. I had 2 AC systems installed in my home with no preexisting ductwork. The house is on the historical register so I wanted to preserve the charm as much as I could. We went with a high velocity system in the attic and a ducted traditional system in the basement.From the time we first met with Reni to go over the process and sale portion, through the entire project, we felt heard and respected.Trong, Tan, Alex, and Luis were all a joy to work with. They took the time to ask if we had questions at every step, went over register placement several times, and confirmed locations for everything repeatedly. They respected my house and left everything as clean as if they were never there.Id hire Unique again in a heartbeat, and Im going to be recommending them to anyone interested in HVAC services.

Review 67 (2024-07-10 - Rating: 5)
From start to finish replacing my 30 year old heater and adding cooling to my 19th century home was a seamless process with Unique Indoor Comfort. Jeff did a wonderful job explaining everything needed and offered a fair price. Matthew and his crew did a great job getting everything in place in 2 days time. I would recommend this company and plan to use them again when Im ready to purchase a generator.

Review 68 (2024-11-27 - Rating: 5)
5 stars for service, availability, and cleanliness. Evan, our technician, was very knowledgeable and friendly. I would definitely recommend Ace Hardware Home Services for repair.

Review 69 (2024-07-23 - Rating: 5)
Unique Indoor Comfort just installed two hi velocity systems in our 125 year old Victorian. From start to finish their team was professional, pleasant, resourceful, clean, and so easy to have in our home.Jeff was very detail oriented and worked with us until we got the system planned exactly how we wanted it. Trong and Tan worked very hard and quickly, finding unique ways to efficiently fit the system into our old house. We will recommend Unique Indoor Comfort to our friends and family. We are very satisfied!

Review 70 (2024-09-25 - Rating: 5)
We had Unique Indoor install central air (including high velocity central air for the 2nd/3rd floor and regular duct work for the 1st floor) in our old Swarthmore house built in ~1900. Being a very big purchase, I had done thorough research and talked to a couple other companies and Unique stood out as being the best organized and most professional with a fair market quote.Curt K did the initial evaluation of our house when giving us a quote and he was especially thorough and detailed with his assessment. Curt was very professional and made himself readily available for any questions; it was low stress, non-pressured.The installation itself was completed in 5 days. All the technicians were very professional, efficient and did a superb job in what was a complicated project in an old house. I interacted the most with Trong who is nothing less than a titan of HVAC installation; Van and Quy were also fantastic and I wanted to recognize their strong work ethic.

Review 71 (2024-09-18 - Rating: 5)
Sam B. was thoroughly professional, friendly and knowledgeable. He explained everything he was doing. Sam is typical of your technicians and one reason we’re big fans of Unique.James Dunn and Kate Cassidy

Review 72 (2024-11-20 - Rating: 5)
Sam, serviced my hvac last weekend and it was nice experience. He was knowledgeable, explained what he was going to do, and cleaned up after he was finished. Highly recommend.

Review 73 (2024-07-28 - Rating: 5)
From begin to end….Mike Pagnotelli the rep for Unique was a gifted technician as well as an informed manager. The crew lead by Alex, included Juan and Bruce…. We’re truly on their game. Clean, polite and extremely professional!I felt completely comfortable and satisfied with workmanship and precision for detail!Thank you for a job well done!

Review 74 (2024-07-20 - Rating: 4)
We have the yearly maintenance contract so when our living area was registering 84 degrees we called Unique. Thankfully they responded asap and sent Jacques within the hour. He has been to our home before and is always polite. Answers any questions and was very efficient in solving our problem. The maintenance contract is well worth the price. Alleviates the stress of ac and heating problems when they pop up unexpectedly.

Review 75 (2024-09-24 - Rating: 5)
I’ve been a Unique fan and customer for 10 years. They are fantastic. They installed new AC, new Heater, and maintain these systems annually. Team members are excellent. Mike V. Was here to do annual winter preparation and inspection of heating system. He did a great job, respectful of property, explained the testing and tune up. I give him 5 stars ⭐️⭐️⭐️⭐️⭐️

Review 76 (2024-08-23 - Rating: 5)
Service showed up 2 weeks after first scheduled appointment only because I had to call to see what was happening with my service.They were there for 30 minutes and couldn’t do the job because they didn’t have the proper equipment/ tools.They drained my hot water heater but did not flush it out correctly, when I went to use my shower the shower head was clogged with sediment. What was able to come out was black water. All my filters in my faucets, showers and dishwasher are now clogged.

Review 77 (2024-09-24 - Rating: 5)
Dwayne came to perform our annual heater maintenance. Following a discussion on how the heater had been performing, he diagnosed a separate issue our system was having and worked to remediate the issue. He went well beyond the routine service call he arrived to perform. Well done.

Review 78 (2024-01-21 - Rating: 5)
We had a wonderful experience with Unique Indoor Comfort this week when our furnace needed replacement during the coldest week of the season. Their response to our urgent call was met quickly and with understanding and professionalism. Reni Goldberg was friendly, thorough, and extremely helpful and knowledgeable. He helped us make our choices and provided options at a cost that was more than reasonable and worked for us. Beshoy Aziz diagnosed the problem with our furnace and helped us understand the issues. He was hugely knowledgeable, helpful, and professional. The installation team finished ahead of schedule, kept our home clean, and were professional and friendly. We will definitely recommend Unique highly whenever we can. It was a great experience.

Review 79 (2024-10-17 - Rating: 5)
Spencer and Ben were awesome. So respectful of my home. It’s an 1890s rowhome so bringing it up to a 21st century HVAC system was no easy task. They were prompt, reliable and courteous. They relieved all the anxiety I had about this large project.

Review 80 (2024-08-09 - Rating: 5)
Unique technician arrived on time and serviced our high velocity AC system, Flushed the dip lines, rinsed the cooler fans, checked all the setting, vacuumed the floor. briefed the status of the main unit and compressor, Professional and very polite.

Review 81 (2024-07-22 - Rating: 5)
Great service all around. Unique contacted me for an HVAC maintenance check that was included in our warranty. Samuel came out and did an excellent, thorough job of making sure our roof and interior unit components were functioning properly. We have also scheduled Unique for a water heater check for today.

Review 82 (2024-08-15 - Rating: 5)
Got a service appointment quickly when our unit stopped working. Fairly simple problem resolved by a competent and professional tech. Covered by my service contract. Very pleased with Unique.

Review 83 (2024-07-30 - Rating: 5)
Dwayne Ward was the excellent (and friendly) technician/specialist Unique Indoor Comfort assigned to service our year-old HVAC system. He was knowledgeable and explained the parameters of every test to assure us that our system was in peak condition. I might add that were happy that our new system — highly efficient and quiet — got an efficiency boost when Dwayne suggested seasonally reversing the ceiling fans rotation to improve air circulation.

Review 84 (2024-09-06 - Rating: 5)
We had a high velocity heat pump system installed by Unique in March 2024, and it worked beautifully throughout this very hot summer keeping the house cool and reducing the humidity. We just had our first 6 month service yesterday, and the technician (Yogi Arora) did a great job servicing the equipment. He called in advance to confirm his arrival time, fully explained how he maintained the system, and he was very professional throughout the process!

Review 85 (2024-09-15 - Rating: 5)
I had a great experience with my semi-annual heat pump maintenance. My technician, Mooen Shanableh, did the most thorough cleaning and servicing I think I have ever experienced. He even climbed inside the unit to clear all the debris! I feel confident my heat pump is ready for whatever winter brings. Im hoping to ask for Mooen for my spring servicing as well.

Review 86 (2024-09-30 - Rating: 5)
We have been Unique customers for 10+ years. They are professional, courteous and knowledgeable. Sam F explained everything he was doing and made sure our HVAC system is ready for winter.

Review 87 (2024-10-14 - Rating: 5)
For the second year in the row, Sam did a terrific job with the annual maintenance of our furnace. Hes super professional. I feel like were in good hands when he arrives.

Review 88 (2024-10-09 - Rating: 5)
We always have a great experience with Unique Indoor Comfort Heating and Cooling. Our service technicians are great. Tan Tran and Sam Dupin are very nice and knowledgeable. We highly recommend them!

Review 89 (2024-07-08 - Rating: 5)
Ryan arrived timely and was diligent with the necessary courtesy including the donning of protective footwear. That pleased me very much.He was courteous and engaging with the process at every level. At the end of the service, he was careful to clean up and offered suggestions regarding control settings to facilitate maximum function of the system. He also mentioned other services that are available through the company.I enjoyed having him service my cooling/heating devices.

Review 90 (2024-08-23 - Rating: 5)
We contacted Unique Indoor Comfort and Cooling and a number of other a/c specialists while we were out of town hoping to get minisplits installed before we got home. We easily made the choice to go with Unique for a number of reasons—our point of contact, Reni, was an incredibly generous and genuine person who took the time to go over everything including photos of potential installation zones, rebate opportunities and tax incentives, providing us with the option of tiered installation which could maximize our savings; they were available quickly, worked within our timeframe and were always responsive to our messages; they did the work totally in our absence and left the house in perfect shape. We definitely made the right choice to go with Reni and Unique Indoor Comfort.

Review 91 (2024-12-12 - Rating: 5)
Aaron Muddiman did a great job. He was knowledgeable and thorough with his diagnosis and solution. I would highly recommend him

Review 92 (2024-06-07 - Rating: 5)
After another company was unable to figure out why our AC wasnt working in 2 visits, I called Unique Indoor Comfort. Aaron and Mo quickly diagnosed the issue, fixed it, and gave us a clear explanation of the issue and a plan for future maintenance. They were courteous and considerate. I appreciate that they used shoe covers, didnt complain about the difficult unit access, and brought their own ladders unlike the other company. I highly recommend them

Review 93 (2024-11-01 - Rating: 5)
I had a wonderful experience with Ace Hardware hvac company. Ameen was very prompt , professional and knowledgeable. He did my winter checkup on the furnace and explained that everything was fine.

Review 94 (2024-09-16 - Rating: 5)
Trong Chau was as good as they come. He replaced our AC, furnace and added a humidifier and cannot say enough about how good he is. The job was done cleanly and efficiently and appreciate all the work Trong and Tan did. Unique Indoor is a top notch company.

Review 95 (2022-02-01 - Rating: 5)
Youll want to read this: I waited 15 months to write this review so that I would have an accurate account of my experience with Unique, and the function of my new system across all seasons.It can be a challenge to find tradespeople that deliver in terms of craftsmanship and customer service. It can be even harder to find a company that truly honors their work long after theyve cashed your hard earned check. After collecting bids and proposals from seven HVAC companies, Unique was the ONLY one to actually do load calculation and use math to determine what kind of furnace I needed, and what duct modifications would be best for making troublesome rooms in my house more comfortable. This is important because every single house is different, especially older ones. Fact of the matter is that sometimes the plan can change once an installation is underway, or the outcome might not deliver exactly what was expected. In the 18 months following the installation of my high efficiency furnace and AC, Uniques team went out of their way to deliver on and exceed my expectations. They always made me feel validated, and even made some adjustments long after the installation just to make sure that things were correct and to my satisfaction. The end result is that my home is now incredibly comfortable year-round, and even when it was 10° outside over this last weekend, that troublesome room was the same temp as the rest of my house. Not only this, but by going with the system that was calculated best for my home, my energy usage has gone down dramatically. All in all I am pleased with Unique, and I am a customer for life. As a Realtor my clients depend on me for contractor recommendations; from now on Unique will be at the top of my list for HVAC.

Review 96 (2024-09-13 - Rating: 5)
As always the customer service was outstanding. My technician, Aaron, was polite and performed his job quietly and efficiently, a true gentleman. Hes a keeper!

Review 97 (2024-07-17 - Rating: 5)
Excellent experience and very professional. From Reni, who set up the job - to the crew Matt, Matt and Michael who did the work. It took two days to complete because we have two AC units, and an attic air handler. I am still absolutely amazed that the guys got the old one out and put in the replacement air handler (2 ton) using the small existing attic opening. Highly recommended and will use again.

Review 98 (2024-10-11 - Rating: 5)
We can’t say enough good things about Trong and Van, the excellent team who installed an all-electric dual zone HVAC heat pump system with full ductwork on the third floor and basement AND somehow left the spaces where they worked cleaner than when they got there.The process began months ago with sales pro Dante Z. who was super informative, patient with all our questions and very responsive.It feels like a new house!Thanks guys!

Review 99 (2024-11-12 - Rating: 5)
Sam the technician was very prompt and thorough. He showed me how to clean the filters on my system and advised me on the best ways to keep the system running well.

Review 100 (2024-10-28 - Rating: 5)
I had the fall service today on my unit. Evan Gonzalez from Ace Home Services formerly Unique performed the work. He was very professional, knowledgeable and addressed the questions I had.

Review 101 (2024-07-18 - Rating: 5)
Great experience! From dealing with Mike P to access what was needed and get the deal in motion to the next day install with Mariano and Val. Professional, clean, helpful, and fast.I would definitely recommend.

Review 102 (2024-10-24 - Rating: 5)
Sam was great! He arrived right on time & completed the work in short amount of time while giving a thorough explanation of what he had done.

Review 103 (2024-08-27 - Rating: 5)
I had two technicians work at my house today. Both Damon and Aaron were on time and courteous. Damon was out in the AM and identified the problem and Aaron came in the afternoon and made the repairs. I highly recommend both these technicians and their company.

Review 104 (2024-08-11 - Rating: 5)
After my call, tech was here within 15 minutes. He immediately isolated the problem. He advised me of what to look for in my electrical panel, once my electricity was restored. He was great!

Review 105 (2024-09-05 - Rating: 5)
I called on a holiday weekend, not expecting much of a response, but Mooen was there within a couple of hours. While he diagnosed and fixed our primary issue pretty quickly, he was very thorough, and spent extra time with our system and made some other improvements, including completely tearing apart our pump and professionally, and installing an additional safety feature to prevent future leaks. I couldn’t be more happy with the service, professionalism, and “extra mile” that Mooen demonstrated.

Review 106 (2024-10-21 - Rating: 5)
Ameen did a great job servicing our heater. On time, polite, knowledgeable. Highly recommend this young man for service on your home heater.

Review 107 (2024-07-16 - Rating: 5)
Incredible experience with unique. Appointment was easily made, and followed up with. Technician was complete thorough and updated me throughout the process of cleaning our units. Shared with me some advice and offered to follow up if needed. Would not use anybody else in the area.

Review 108 (2024-08-05 - Rating: 5)
Jason Dolan performed our annual AC maintenance on our mini-split system. He was very polite and diligent while throughly dismantling each mini-split and performing the long list of maintenance on each system.He thoroughly addressed our questions and gave us advice for usage.

Review 109 (2024-11-27 - Rating: 5)
The excellent service and know-how was a pleasant surprise. We look forward to using Unique Indoor Comfort Heating from now on.Thanks! Marilyn

Review 110 (2024-10-17 - Rating: 5)
Yogesh was thorough and efficient in performing the annual maintenance on my heat pump system. He has been out several times over the years and always does a great job.

Review 111 (2024-07-18 - Rating: 5)
We had a great experience with Matthew B. and his other techs (Henry & Matthew). They removed our old hvac unit and replaced it with a new one. Matthew B. was very professional and knowledgeable and got the job done in a timely manner.

Review 112 (2024-09-16 - Rating: 5)
Trong and his team were punctual, professional, polite and informative, and kept the job site very clean. My other contractor was even impressed with the quality of their work!

Review 113 (2024-08-21 - Rating: 5)
The technician Sam Lupin was very thorough and courteous. He spent over 5 hours going over all the components of our HVAC system and making sure that everything was working normally.

Review 114 (2024-07-21 - Rating: 5)
Our tankless water heater malfunctioned and we lost hot water. Joe was out within a few hours and did everything in his power to get our hot water back once the part arrived. I am so grateful to his diligence and his kindness, treating it like it was an emergency happening to his family. Thank you, Joe!

Review 115 (2023-05-06 - Rating: 5)
We used Unique Indoor Comfort to install a ductless mini-split system in our West Philadelphia rowhome. We’d been interested in such a system for several years and had contacted several companies late last year. Each company offered different packages regarding warranties and financing and their level of experience in the different kinds of installations available seemed to vary greatly (since this was our first major upgrade to our home I was dragging my feet a bit). I finally reached out to Unique a few weeks ago, and as if the stars had aligned, I knew Unique was going to be the right choice for us.I signed up for a visit on their website and within 72hrs Reni from sales was sitting in my home. I expected a 20 minute visit, but Reni and I talked for over 2hrs. Reni listened to my concerns, and rather than dropping a card and taking off, he explained every option that was available to us. He also scoped our entire house for heat loss to better understand exactly which system would work best for us. This was the first time I finally felt confident in signing with someone and moving forward with the installation. From understanding the approach to a 130 year-old attached rowhome, to offering a 12 year manufacturer’s warranty (not offered by others) as well as 18mos 0%apr financing (allowed for 2/3rds of cost with a small fee rolled in) Unique gave us everything we wanted and more. After discussing every possible option available, we chose a Mitsubishi 4-unit hyper-heat system.Since we signed right before the start of the busy season we were scheduled for installation in less than a week. Remy, the installation coordinator set things in motion quickly and explained the process would likely take four or five days. The following Monday the installation team arrived at 7:30am. Darian and Khoa took us on a walk through making sure everyone was agreed on where the units would work best and explained in detail exactly how they planned to move forward. The units went up fast and by the end of the second day the lines leading to outside the house were completed. Darian and Khoa told us they would no longer need to work in our living space as the rest of the week required connecting to the branch box in the basement as well as the condenser behind the house. They treated our house with great respect cleaning up nicely along the way and were always in contact with us whether an issue arose or simply if they were headed out on their lunch break. Darian also answered any and all questions showing the patience and knowledge of a skilled professor.On Thursday a third installer named Waleed joined the team greatly helping to keep the team on schedule. Darian then set up a PSI meter to guarantee the system had no leaks before coming back on Friday for a half day to make sure everything worked properly. By 12pm he tested every unit while teaching us how to set the remotes and how to best take care of the system. We were offered 12 mos of free service with 50% off the second year. So the first 24 months of service cost a little over $300. Overall the final cost for our 1600 sqft home with four units adding to 36,000BTUS with one branch box totaled $26,800 (with service plan). Because we installed a heat pump we expect to receive $2,300 back from federal taxes and PECO and we’re also expecting to save close to $2,000 per year in energy bills. So in about 10 years we expect to save about $20,000 (while still under warranty).Since we recently had a Spring cold snap we used the heat for the first time and I all I can say is how amazing the system works. The downstairs unit (12k) is so quiet you forget its on and in less than 10 minutes the chilly bite we felt was replaced with soothing warmth. We were truly impressed and the likelihood of never having a gas heat bill again is awesome! Since we’ve only had window AC units up until now we’re looking forward to using our new cold air this summer!Thanks again to the whole Unique team! We couldn’t have been happier with the process!D&J

Review 116 (2024-08-22 - Rating: 5)
Very professional installers. Explained the operation of the honeywell thermostat , heater and the air conditioner.

Review 117 (2024-08-19 - Rating: 5)
For quite some time there was a bad odor omitting from my air ducts throughout my whole house. Upon further investigating my husband and I discovered we had mold growing in our whole system, resulting in needing a full replacement. We were not aware of the extent of the mold growth until the day of the replacement when they began taking apart the old system. They said it was the worst case of mold they have ever seen.Mariano, Bruce, and Valentin, and our sales rep, Reni, acted quickly to figure out the best placement for the system, replacing the duct board covered in mold, and they installed an LED light to help prevent the mold from coming back, all while keeping the extra cost low for us. It took them two whole days to complete everything, and they did an amazing job and stayed patient through the whole process.We now have clean and safe air flowing through our house and the odor is completely gone!

Review 118 (2024-08-16 - Rating: 5)
I greatly appreciated the generosity of service given to us by Yogi. He went above and beyond in cleaning our units and cleaning our sinks after using them. We also appreciated his kindly, respectful manner.

Review 119 (2024-10-04 - Rating: 5)
Updated to add that Im pleased with the fall maintenance and cleaning service. Samuel Dupin was thorough and I appreciated that he took the time to explain what he was doing, and how I can keep the system clean in between services. Also, thanks so much for masking while inside the house!Unique just finished installing mini-splits in my old rowhouse. I had an issue with the placement of one of the units, and my estimator Mike Pagnatelli moved mountains to resolve the issue. Mariano Flores-Serrato led the installation and was great to work with. Im very happy with the end result.

Review 120 (2024-12-19 - Rating: 5)
Michael Viola did my routine maintenance on my furnace. He was very professional and he educated me on a feature on my system that I was not using but would be beneficial. Thanks, Mike!

Review 121 (2024-10-28 - Rating: 5)
Evans showed up on time and made the repairs agreed upon. He was polite and friendly, and the heat has been working fine since then.

Review 122 (2024-08-07 - Rating: 5)
My Technican was Jason Dolan, he was pleasant and nice he was honest. He came on time and presented with expertise. After diagnosing my air unit he fixed it at that moment. My family is happy and comfortable. Thanks Jason

Review 123 (2024-06-24 - Rating: 5)
Just had first scheduled tune-up on our high velocity system. Anthony the tech was on time and very thorough in checking our system. He explained the work he was doing, and answered all my questions completely. The system is heating and cooling our home beautifully. Very glad we chose Unique!

Review 124 (2022-10-11 - Rating: 5)
I had them install a ducted Mitsubishi hyper heat system as they are a diamond Mitsubishi dealer. Curt was great in discussing my options, sizing the system and answering questions. Matt and Danny did a nice job with the installation and explaining the parts of the system. Thank you!

Review 125 (2024-07-05 - Rating: 5)
UIC did a great job with the installation and troubleshooting of my AC System. They were determined to find the root cause of my issue and kept me aware of the work as it progressed. I have worked with several great contacts including Colin and Eric and UIC. I would recommend them as the top HVAC vendor in the area.

Review 126 (2024-12-24 - Rating: 5)
Great communication, courtesy, arrived early, gave helpful advice on future maintenance of my mini split system.

Review 127 (2024-06-16 - Rating: 5)
My experience with Damyn was great. I am highly appreciative that Unique was able to send a tech out on the weekend to evaluate our issue.Damyn is very knowledgeable and reassured me of our systems performance by explaining the operations in detail.The Green Bow service plan has been worth it!

Review 128 (2022-11-02 - Rating: 5)
We are very happy with the ductless system installed in 2 of our bedrooms. Thanks to Jeff, Sam, Khoa, Rasul, and Bruce for a job well done.

Review 129 (2024-08-02 - Rating: 5)
They do excellent work and we are very happy with our AC system. Yogi did an above and beyond job on our recent maintenance. In the future, I would appreciate being asked before advertising be placed on my premises.

Review 130 (2023-07-28 - Rating: 5)
Alex and Juan were just plain amazing. Many thanks to Unique Indoor Comfort for sending these very professional and experienced technicians. And on the hottest day of the year! Replaced my entire heating and cooling system in a timely way. I am now sitting in my perfectly air conditioned house. These are very impressive people in a very professional company. My HVAC system was a dinosaur and now I have a perfectly functional (more than that really!) updated system.

Review 131 (2024-12-06 - Rating: 5)
Samuel was efficient and explained everything. The same quality service I have been used to with Unique Indoor Comfort now known as Ace.

Review 132 (2024-08-07 - Rating: 5)
I just had a GREAT maintenance experience with Unique Indoor Comfort! This was the first maintenance visit post installation, and the service tech, Anthony Jouravsky, was meticulous, friendly, very thorough. 5 stars all around!

Review 133 (2024-10-02 - Rating: 5)
Every employee from this place has been excellent. Yogi did a great job with my annual heating system inspection. I hardly noticed he was here ! He was respectful and just a really nice guy. I would recommend this company.Update just had my oil burner yearly update and again this company is amazing . The tech vacuumed the area where my equipment was! LOL i dont even vacuum that area! Great company i can’t say enough nice things about them.

Review 134 (2024-06-20 - Rating: 5)
The technicians arrived exactly on time, worked with great efficiency and were excellent communicators.It was a delight to have them working in our house and they installed the units in record time. Now we are thoroughly enjoying the comfort of a perfect temperature in our home on a blisteringly hot, humid day. Hooray!

Review 135 (2024-11-26 - Rating: 5)
Yogesh was very thorough, efficient, detailed in his servicing of my two heat pumps. He is a credit to your organization

Review 136 (2024-09-25 - Rating: 5)
The work was done professionally and the service worker was so polite and friendly. He arrived on time and the experience with Unique was great! Highly recommended

Review 137 (2023-02-05 - Rating: 5)
Great experience from start to finish. Trong and his crew were courteous and knowledgeable. Very hard workers. Covered all of our furniture, worked quietly as my husband and I worked from home. The high velocity system is as great as the install experience! I recommend to anyone interested in getting AC in an old home.

Review 138 (2024-09-19 - Rating: 5)
The technician did a great job. Arrived on time, very friendly, performed the maintenance with care, was careful to leave no dirt or debris behind. Who can ask for anything better?

Review 139 (2024-10-15 - Rating: 5)
Beshoy Aziz is a true professional who always, always, always does an amazing job. Unique is well served having him as one of their techs. This guy knows his stuff. I don’t write reviews often but wanted to make sure Beshoy’s efforts over the years are recognized! Beshoy is the absolute best.

Review 140 (2024-10-23 - Rating: 5)
Yogesh Arora serviced our 2 HVAC units this fall. He was professional & friendly. I thought he did an excellent job.

Review 141 (2024-08-17 - Rating: 5)
Diagnosed the problem quickly and then made temporary repairs until parts were ordered and then made the permanent repairs less than a week later.Also gave me advice on using my various eco thermostats for heat pump and steam boiler settings for the heating season.

Review 142 (2024-10-23 - Rating: 5)
Mooh was great! Punctual and very customer friendly. Was meticulous with his work and would suggest to anyone!

Review 143 (2024-07-22 - Rating: 5)
Mariano and Valentin arrived promptly and worked efficiently to install my new package AC system and a new thermostat. I wouldn’t hesitate to recommend them to anyone requiring AC services.

Review 144 (2024-07-13 - Rating: 5)
Aaron M. is an all star. Honest, professional, and does the job with class. Every step of the way during my service he was communicative, kind, and genuinely happy to help. Would trust him with any guidance and service decision making for the all important space of home cooling and heating.

Review 145 (2024-05-06 - Rating: 5)
I filled out the information for a appointment on line, within 10 minutes I received a confirmation that a service representative could come the same day. I chose a time and before I knew it the rep called and said he could be at my house to check my air conditioner in the next 15 minutes. This was my first time dealing with Unique and they will be my go to company if any thing should go wrong with my air or heating system. The service representative was great and explained what was wrong and why, gave me a price and had all the parts with him. Within an hour or so my air conditioner was up and running. It was great working with this company. I totally recommend them 100%. You cant go wrong.

Review 146 (2024-12-15 - Rating: 5)
Jason Dolan, the technician from Unique Indoor Comfort, did an outstanding job during our annual winter gas and hot water system maintenance. Unique Indoor Comfort consistently delivers exceptional service, arriving on time with very knowledgeable technicians. I highly recommend this company.

Review 147 (2024-04-27 - Rating: 5)
Our first appointment meeting the helpful technician was great and we got a price to clean all four of our indoor units that we were happy with. When the second technician came out he cleaned one of our units with no problem but then claimed he needed different equipment to clean the other three which would be much more expensive than quoted and tried to sell a service plan. When I explained I had a firm estimate which included everything he successfully did to the first unit and the rest were no different cause the first technician looked at all and explained what needed to be done, including cleaning the motor. He said the company would call me. I am hoping I hear back that it will complete the job for the agreed upon price by Monday.

Review 148 (2024-12-31 - Rating: 5)
Jacques was very helpful and thorough explaining the issues. Did all he could do while waiting on part.

Review 149 (2024-07-22 - Rating: 5)
Our air conditioning stopped working during a 95+ degree heat wave. The technician, Beshoy, was dispatched within hours. He thoroughly tested and explained the issues. It was clear it was time to replace the system. Two days later, Darian and Rasoul installed a Trane XV17 unit. The job was done very professionally. I would highly recommend Unique.

Review 150 (2024-12-29 - Rating: 5)
Ryan was a pleasure to have in my home. He answered all my questions and was very informative. He was very patient with our dog who loved him!He definitely deserves five stars.

Review 151 (2024-09-28 - Rating: 5)
Sam was fantastic ! Very thorough and professional as well as friendly. Showed and explained a problem he discovered as well as the steps needed to resolve it. Simply excellent!

Review 152 (2024-10-11 - Rating: 5)
They came. They cleaned. They conquered (any potential problems). Afterwards, Tran answered my questions about our HVAC units AND gave me tips on some good Vietnamese restaurants! Much appreciated.

Review 153 (2024-07-13 - Rating: 5)
Ryan D. from. Unique Indoor Comfort provided great customer service and tip and tricks on how to keep my mini split ac unit clean and efficient. Ryan was on time and quick with the service he provided. Great customer experience overall.

Review 154 (2024-06-20 - Rating: 5)
Great company to work with. Scheduling an appointment was easy and the employees are friendly and accommodating. Yogi Arora, the technician who came to service our HVAC was outstanding. Friendly, knowledgeable and efficient. He thoroughly explained the work he performed and showed us before and after pictures for what needed to be fixed/cleaned. Highly recommended for your HVAC needs.

Review 155 (2024-05-09 - Rating: 5)
Dennis was our technician and he was amazing! Exceeded all of our expectations for a service call. He really went above and beyond! Brianna was who I spoke to get an appointment and she was so nice and patient with me! She was amazing to speak to as well. From start to finish our experience was great! I would recommend to anyone who needs HVAC work done!

Review 156 (2023-12-21 - Rating: 5)
Knowing our High Velocity Air Condition System was on its last leg. We decided to call a few companies that specialize in High Velocity AC for quotes.The companies we contacted came out to our home evaluated our old system and made the recommendations. But pricing and quality of the products they quoted did not compare to the quote received from Unique. Paul at Unique provided us with a competitive quote for quality products , and excellent customer service. We were very pleased with the installation team. Henry and Sam did an exceptional job with both removal and installation of our new air conditioning units. Henry and Sam were efficient and worked hard to find the correct path for additional vents needed to cool our home. Before they departed tested and reviewed the operation of the system with us. We highly recommend Unique.

Review 157 (2022-12-22 - Rating: 5)
Similar to finding a trustworthy auto mechanic, Unique has proved to be my go-to HVAC company. Dennis was knowledgeable and professional in helping fine-tune our boiler. Pricing is always fair, and loved the transparency each time Ive called them over the last few years. They do business the correct way and gained a lifelong customer. Highly recommend!

Review 158 (2023-08-26 - Rating: 5)
The technician Darion was professional and knowledgeable with his work. Prompt on his arrival to my home and efficient in completing his work. I would recommend him to anyone in regards to his work. Thanks!

Review 159 (2024-05-19 - Rating: 5)
On 5/14 Unique installed a mini split air conditioner in my home.I was told by another company that it couldnt be done, because my house was located in the middle of the block, through their experience is what I was told.The sell rep from Unique came out to my home and explained to me how and why it could be done.He also explained to me about possible issues that may or may not occur doing the installation process.Doing the installation process Matt and Henry where very respectful and professional.They covered my floors, my steps, and their shoes as they worked through out the day.I was/am very satisfied with my now mini split air conditioner and I would highly recommend them to anyone.Also, Henry save the day for me by giving me a cigarette that I ask for.Thank you Henry 😊C J

Review 160 (2024-10-31 - Rating: 5)
Sam was great doing the regular maintenance on the system.In addition, the installers were fantastic. They installed the ductless heat/cool system in our 275 year old house and disturbed nothing. It took them only four days. They were incredibly professional, and left the house spotless every day they were here. I can’t say enough positive things about the foreman on the job, Trong. He was amazing.

Review 161 (2024-03-21 - Rating: 5)
Another great experience from Unique. This time by Mike. Took the time to educate me on the service and system and has a great personality. Went out of his way (second person to do this for both service appointments) to help and suggest proper care for the house. Would rate more stars if available. Thank you, Mike!

Review 162 (2024-08-18 - Rating: 5)
Unique was very good in scheduling and product delivery and installation. I would highly recommend them. Matt and team were great!

Review 163 (2024-06-26 - Rating: 5)
Great experience from start to finish. After research and 30 years good experience with the original builder Trane HVAC system, determined to go with Trane again, and Unique as local top rated Trane Comfort Specialist. Sales Tech Mike P. did an inspection, calculation of the correct sizing, suggested modifications to be done to existing ductwork to improve flow and efficiency, provided quote at initial meeting, equipment and installation availability and answers to my questions. Installation Lead D. Doan and crew were professional, polite, took care to not damage anything, did great efficient professional work and clean up, in and out install of entire HVAC in 8 hours, explained work, operation and maintenance. I would not hesitate to recommend Unique.

Review 164 (2024-10-23 - Rating: 5)
Michael V was very professional and personable in doing the furnace maintenance. He texted on 10/23/24 with an estimated arrival time. He was considerate in wearing shoe covers in my house. He was thorough in his work, and thoughtful and very helpful in his recommendations. Thank you, Michael!

Review 165 (2019-09-17 - Rating: 5)
I learned about this company from my general contractor, Jay at Action Builders, in Philadelphia after buying a row-house in January where the top floor was ten degrees warmer than the ground floor (single zone system) in the summer. I reached out to Unique and their front office set promptly up an appointment with Curt, the sales person, who did the initial assessment/sizing and quickly emailed a professional quote to us. Although the cost was a bit higher than I expected, Curt explained that the job entailed a full two days, roof work to build a platform and locate the outdoor condenser and interior work high up in a vaulted ceiling. I paid the deposit by credit card. One day prior to installation, I received an email from Mike explaining the process and requiring a few questions to be answered. On installation date, Alex and Mariano arrived and completed the system in less than two days. Alex, the lead installer, walked me through the entire configuration including a review of the roof work. All work was performed in a courteous and professional manner. Drop cloths and rugs were used to protect the floor and there was zero damage to our home for a job that required equipment to be lugged up narrow steps to the third floor of our row-house. Overall my experience with these guys was great from front-office, through sales and installation. The Mitsubushi MSY-GL15NA-U1 unit is performing flawlessly and keeps the temperature at a cool 72 degrees even when its 90 degrees outside. Unique even completed the registration for the unit so its under warranty. Five stars for the Unique Team!

Review 166 (2024-05-30 - Rating: 5)
3 air conditioners installed in our 3 bedroom rancher. Extremely happy with units cooling abilities. During last year’s biannual service, technician recommended using the heating program during the cooler months before temps dipped into really cold weather. We did this and then switched over to our oil heating system in colder temps, a very efficient and cost effective system, highly recommend Unique.

Review 167 (2023-12-08 - Rating: 5)
We had Anthony from Unique Indoor Comfort come today for our fall maintenance of our split-unit system. He was very thorough, washed every filter and dried it, run the necessary tests and even cleaned some stains we had on the outside of one of the units (he probably cleaned all on the outside as they look so clean!). He was here few hours and it is all spotless!!! In addition, he was very kind, pleasant and wore his booties the whole time inside. Great job, Anthony and great job Unique for letting your technicians do their job and not rushing them with back-to-back appointments! We have been customers for few years now and so far very impressed with the quality!!!

Review 168 (2024-04-01 - Rating: 5)
Update: couldnt do 2 separate reviews..we needed our heat pump/air handler replaced as an outcome to our service call. Curtis came out as a follow up to the technicians report. Mind you he came out the following day. Very prompt response. Curt was quick but detailed. Gave great and honest suggestions. He was not pushy and didnt try to oversell which is positive. Another great experience.‐-----------------Great Experience! Frank was very knowledgeable, friendly and extremely thorough. He walked me through everything and gave great honest suggestions. He answered all our questions plus some we didnt think to ask. : )

Review 169 (2024-07-08 - Rating: 5)
Anthony from Unique was nice, professional and prepared to service both our high velocity unit and our split. So good to get both done in the same day! I would definitely recommend Unique Indoor Comfort!

Review 170 (2024-09-25 - Rating: 5)
Colin B.did a great job for my yearly heater maintenance. He was very professional. And the price was good. I wouldnt hesitate to recommend him & Unique.

Review 171 (2024-07-31 - Rating: 5)
Awesome job once again!!!Ed P replaced a part today and really helped us with understanding even more about our multi-split system. Not only is he knowledgeable, but he has a knack of great communication. We love this company because of their ability to hire outstanding people. Thank you.

Review 172 (2024-12-13 - Rating: 5)
Great work!Michael from AceHardware and Home Services performed the maintenance work quickly and promptly. Michael Viola , the home technician, was very knowledgeable about aspects of the company for future references. Good job!

Review 173 (2024-05-04 - Rating: 5)
The installation team were fantastic, the whole experience from sales to done was great. Enjoying the 2 splits installed - they are whisper quiet and keeping things cool and comfy over last last several 84+ days. WELL DONE, THANK YOU!!

Review 174 (2024-04-05 - Rating: 5)
The service by Unique Indoor comfort was excellent. Both the sales (Mike) and installation (Matt & Henry) staff were professional and courteous. We needed both our heating and cooling units replaced. Scheduling and installation were extremely timely. We would highly recommended them.

Review 175 (2023-08-10 - Rating: 5)
Paul and the team at Unique were great. We had an issue with the our A/C unit outside. Come to find out that the outside unit was 17 years old and the unit inside was 20 years old. We decided to replace the etire heating and cooling system with a brannew Trane unit. Matt and Antonio were out today to replace our old system. They were on time and very knowledgeable. Matt walked us through everything that was done. We were sweating it out for a week but now enjoying the cool air. Hoping the new system will be more energy efficient. Thank you!!!

Review 176 (2024-10-11 - Rating: 5)
Like this company have used for many years reliable always send good knowledge able people and do what they say they would. Stand by their work ! Very courteous on phone and I. Person tooArrive on time

Review 177 (2024-07-25 - Rating: 5)
We had Yogi come out to service our two heat pumps. He was a pleasure to have in our home. He took great care and provided excellent service.

Review 178 (2024-04-27 - Rating: 5)
Sam and Ben did an excellent job installing the new HVAC system. Thoughtful and polite and the installation was complemented by the Township inspector. Cleaned up thoroughly after the job. Our second excellent experience with Unique…thank you!

Review 179 (2024-03-02 - Rating: 5)
My install team was absolutely amazing. They worked some absolute magic installing a new high velocity AC system in my older home that never had central AC or air ducts. A big shout out to Alex and Juan for the amazing installation and Reni for helping me decide on the right system for my home. They exceeded my expectations and I would 100% recommend without hesitation.

Review 180 (2024-06-24 - Rating: 5)
Ed was fantastic! He showed up on time, walked me through exactly what needed to be fixed, and explained what the next steps were. I’ve had nothing but wonderful experiences with Unique since they installed our first system almost 20 years ago.

Review 181 (2023-12-01 - Rating: 5)
Extremely responsive, knowledgeable, and a lot of attention to detail. Highly recommended 👍👍👍Jeff, Trong, and Tan did a phenomenal job!

Review 182 (2024-07-25 - Rating: 5)
Our heat stopped working temporarily and Colin came out within hours to service the unit. He answered all my questions and went above and beyond explaining how the furnace worked and what was wrong.Sam came out to do a maintenance check up on our system. He was thorough and informative.

Review 183 (2024-11-04 - Rating: 5)
Recently our central AC stopped working and of course it was Father’s day. We called Unique and they send out Michael Viola who was great. He showed up in about an hour, keeping in mind it’s Fathers day Sunday, so that was great. Michael assessed the situation and found we needed a part he didn’t have in his truck. At first he said he’d have to have the part ordered and installed the next day. We thought that would be fine but Michael thought about it and called one of his colleagues who was able to bring out the part he needed. He arrived in about 30 minutes and together they fixed the AC. Ended up they needed a second part as well, which they had so no issues there. Both these guys were great and a pleasure to have in our home. We have had a maintenance contract with Unique for several years and other than the twice a year regular maintenance we never had to use the service is a repair situation. Well this was a repair situation and they couldn’t have come through any better and at no additional cost, zero!Unique Comfort is a solid company with a great team of guys who will defiantly help you when the time comes to repair your AC or Furnace.Thank you.

Review 184 (2024-10-17 - Rating: 5)
Ed Pfeiffer showed up on time and did a great job with my heating maintenance. He as very knowledgeable on the system and explained everything well. He also found some issues that I wasn’t aware of with my duct work in the basement that has been causing inefficiencies with our heating/cooling. Highly recommended.

Review 185 (2023-09-26 - Rating: 5)
Weve worked with Unique for a few years since moving into our first home. We have asked for consultation and annual maintenance for our heating system (gas furnace, forced air, no AC). Appointment scheduling, the system of notification, contact with the maintenance person, and overall value have been a great standard to set for a new homeowner. I understand they are larger than other service providers and that comes with some advantages, but I believe more costs. Acceptable given we get a seasonal discount on the furnace check every year so far. Would recommend for low level, basic services as I havent worked with them on anything larger in scope, yet.

Review 186 (2018-11-27 - Rating: 5)
My experience with Unique Indoor Comfort couldnt have been better. My initial consultation was with Mike Pagnottelli. Mike did an excellent job of talking me through my options and was kind enough to work around the job schedule so we could get a next day installation. Dam and Joseph completed the service which included the removal of our old unit, the installation of the new unit, and miscellaneous work to bring the system up to code. I couldnt be happier with the expertise and professionalism of Dam and Joseph. Quality is very important to me and I have the utmost confidence in their workmanship and the quality of the materials and parts they used.Thanks again Mike, Dam, and Joseph and I hope to do business with Unique Indoor Comfort going forward!

Review 187 (2024-10-17 - Rating: 5)
Very nice and professional individualsBoth Joe and his Apprentice. Took care of protecting my carpet and running the vacuum after all the drop cloths were picked up.

Review 188 (2023-12-13 - Rating: 5)
Dam and Antonio were amazing at explaining every part of the system and took care of the floors and walls. They were very polite and answered all my questions. Curt was also exceptional at explaining what was going on with our old system and his suggestions for a new unit that would work best for our house. The scheduling and customer service was excellent. I’m also grateful for their financing options. I highly recommend this company! They are very professional.

Review 189 (2024-10-02 - Rating: 5)
Technician was scheduled to do routine maintenance. He did arrive on time, was very polite, introduced himself and explained what he would be doing. I was completely satisfied!

Review 190 (2024-05-08 - Rating: 5)
Ryan Dawes from Unique was supposed to arrive between 9:00 AM and 12:00 PM. He arrived somewhere between 9:30 - 10:00 AM. He took apart our Mitsubishi split unit that was in our master bedroom. He did a thorough cleaning like I have never had experienced before. He disassembled the unit cleaned the blower wheel which had a buildup of dirt and mold. I told him that the technician that was out here last year did not do the cleaning that he was performing. Even after Ryan had re-assembled the unit, he was not comfortable with the sound, so he disassembled it again to make sure everything was good. I was very pleased with the work that Ryan performed, and would request him again, when the time comes for my unit to be serviced again.

Review 191 (2023-07-10 - Rating: 5)
Mike Pagnottelli, my first in-person point of contact with Unique, did a fantastic job. Having lost the service of an A/C unit in my kitchen, I had another company in earlier in the week. I brought Mike in for a second opinion, and he came in thousands of dollars lower than the first company, then alerted me to a tax credit that would make the ultimate cost of my new unit even less expensive. As I considered my offer, Mike remained extraordinarily helpful, always answering my calls/emails/texts or getting back to me immediately if he missed me for some reason. And when I wasn’t able to commit within the timeline we’d agreed to, Mike extended the offer another week.Once I committed, one of Mike’s colleagues called me the next day to schedule, and they were able to set up my replacement appoint for the next day, a Saturday. When the repairmen arrived (right on time at 7:30), they were professional, diligent, and willing to explain everything they were doing to my satisfaction. They took their time and we’re both patient and thorough. Overall, I recommend Unique highly, and both Mike and my repairmen were as good as I’ve seen in 15 years of home ownership.

Review 192 (2024-12-02 - Rating: 5)
Technician arrived on time. He was very professional. Best service company I’ve ever worked with.

Review 193 (2024-05-13 - Rating: 5)
Anthony J. from Unique did an awesome job while in my home. He performed the maintenance on the HVAC system in a timely matter. He even covered his shoes with booties which I appreciated very much. He said he was coming back to complete the inspection and cleaning of the outdoor unit so Ill get to see him again. My dog loved him!

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