Craigs Electrical and Generator Service

Located in Kenner, Louisiana

Address: 1322 24th St, Kenner, LA 70062, United States

Phone: +1 504-677-1023

Rating: 4.9

Services

Small Business
Delivery
Same-day delivery
Wheelchair-accessible car park
Appointment required
Cheques
Credit cards
Debit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-05 - Rating: 5)
Craig’s Electrical and Generator Service installed my new 24KW Generac whole home generator. They showed up on the scheduled date with a large crew for a single day install! The installers were very professional and knowledgeable who were willing to answer ALL my questions as a fully engaged homeowner, LOL!. My family is looking forward to this new relationship with them to ensure peace of mind during outages!! Thanks again!!

Review 2 (2024-07-31 - Rating: 5)
Great company to do business with! Thomas and his team did an excellent job with the installation of my generator. Now I’m just waiting for the final inspection to complete the job. Update- Charles completed the installation and walked me through the 25 hour break in. He was very professional and knowledgeable. The entire process with Craigs Electrical was positive from start to finish!

Review 3 (2024-12-12 - Rating: 5)
Just finished my install with Craigs and I could not be happier. Every member of the staff that I dealt with was extremely professional and knowledgeable. They were on time for every scheduled appointment and remained on budget. Excellent communication throughout the entire process as well. Highly recommend for a home generator install!

Review 4 (2025-01-03 - Rating: 5)
Absolutely perfect!!! Anthony was simply amazing…very courteous, nice and professional. His knowledge is definitely above reproach! Craig’s Electric and Generator Service is simply outstanding.

Review 5 (2025-01-08 - Rating: 5)
Craig’s electrical and his team are awesome. They made sure that everything was completed to my satisfaction. Craig was on site several times to oversee the project. I was very Happy with my experience. If I had to do it again, I would definitely go with Craig’s electrical.

Review 6 (2024-10-03 - Rating: 5)
I was very impressed with Craig’s Electrical Team. From the installation crew to the start up crew and to the PM crew , all were professional, helpful, courteous and spent the time with you to ensure you were satisfied. Macy did a fantastic job on communicating with me on when each part of the job was to take place. I also received text messages with a picture of the service Person that was going to performed the service at my home.I would recommend this company to anyone that is looking for a while home generator or electrical work.Another important note to mention was that the install team worked tirelessly in the rain and into the evening to get the job completed. The start up crew arrived at 7 pm and showed me how to start the generator and proper procedures and , they were completed by 830 pm . The storm arrived the next evening in my area.Overall great job by this company ! Great service !!

Review 7 (2024-12-24 - Rating: 5)
Craigs Electrical was superb. Excellent customer service, confirmations via text for appt dates and times, and delivery of quality service. My wife and I had multiple fixtures and fans that needed assembly and installation. Joe and Neil were on time, professional, courteous, and knocked out everything in an efficient manner. I will most certainly use Craigs Electrical next time we need work done.

Review 8 (2024-09-13 - Rating: 5)
Installers were very good with explaining the process, how the system works, what intervention I would possibly need to take and were quite thorough with the testing.Update: had a manufacturer defect that bent the engine rods, and Mark was awesome in troubleshooting to get to the root of the problem, fix it, and make sure I saw and understood the break and the fix so I could be confident in the repairs. Great job!

Review 9 (2024-12-24 - Rating: 5)
Craigs Electrical and Generator,Let me express my gratitude for the excellent job you performed installing my Generator. The job was completed promptly and professionally. The employees were well trained and customer oriented. The whole job was extremely pleasant from start to finish.Mike & Nicole Yeatman

Review 10 (2025-01-09 - Rating: 5)
Very happy with the generator installation & startup. A couple of small detail need follow up. Soft start for a/c compressor & gutter spout to be moved. Thanks Craig’s

Review 11 (2024-11-28 - Rating: 4)
The installation was smooth as promised, everyone was professional and courteous. The installers even helped move an extremely heavy planter with their bobcat! Would highly recommend Craig’s for a whole home generator.

Review 12 (2024-11-25 - Rating: 5)
Installation crew did an excellent job. Anthony got me setup and in standby mode. Took his time answering all questions and showing me how to use and maintain generator. Extremely pleased with Craigs Electrical. Knowing the owner personally, just what I expected.

Review 13 (2024-11-20 - Rating: 4)
Wish I could give them NO stars. Work commenced a month late after a bunch of excuses. Parish rejected the work, utility sent notice electrical services would be disconnected. Took two visits to correct problem. Soft starts didn’t work first go-around & took two visits. Finally things got all approved, all problems corrected. Then I receive another bill for the labor to fix their own problems. Let Buyer Beware.Now, several weeks later, Craig’s has made every single issue good nearly immediately. I just wished I had not to chase them up.

Review 14 (2024-09-27 - Rating: 5)
The technician that came out here was very polite very professional did a great job. Great communication on when to come. Call me great communication on everything. The whole way through. I would recommend this company to anyone.

Review 15 (2024-10-09 - Rating: 5)
Service Technician Anthony arrived on time for the Yearly Maintenance of our Generac. He not only did the service, he took the time to answer many questions that I had, showing me, and writing down information for me. I am extremely pleased and satisfied with Craigs. I truly appreciate Anthony. Thank You.Edith Kern

Review 16 (2024-08-30 - Rating: 5)
The technician David Wilbert was late due to the weather. He called me, explained the reason, apologized, and told me he was on his way.When he got here he worked under a pop-up tent, as long as the weather allowed, to get the job done even though I offered for him to re-schedule for another day.When he started working on my generator he found 2 other issues that he addressed and also found what we thought was the problem was not an issue. This saved me some money. David Wilbert was polite and professional at all times. Before leaving David even cleaned the exterior of my generator.Anytime I’ve called Craig’s Electric they have addressed my issues, and when I’ve called after hours, my call is returned quickly.I highly recommend Craig’s Electric.

Review 17 (2024-11-06 - Rating: 5)
Craigs Electrical did a wonderful job installing my whole home generator. They gave me competitive pricing, great service and consistent communication all throughout the process. I would 100% recommend them.

Review 18 (2024-10-11 - Rating: 5)
Charles was GREAT went above & beyond expectation thanks Allan D.in the rain.

Review 19 (2024-07-31 - Rating: 5)
Let me tell you Craig Electrical is the way to go. The guys came out and redid my panel without any problems. Real nice answered every question without any problems. The work was excellent and done in a timely manner. Craigs is the way to go. And price wise could not have done any better. Thanks for all of the help.

Review 20 (2025-01-03 - Rating: 5)
Fast response to my call. Serviceman, Anthony, explained everything and answered all our questions. Our Generac is doing what it is supposed to. Good job!

Review 21 (2024-10-30 - Rating: 5)
Had an oil leak and David Wilbert came out to the house quickly and fixed it like a champ! Great dude and great service! Happy to have Craig’s electrical as the company I used. Couldn’t be happier.

Review 22 (2024-09-24 - Rating: 5)
Very professional service call. Work was done quickly and neatly by Mark Majors (technician) who was polite and informative and made me feel comfortable ewhen patiently addressing my questions. Excellent!

Review 23 (2024-12-09 - Rating: 5)
Charles was a professional. He is caring and explained all to us. Also Blaine and his crew on the 14 of Nov before Charles hooked us up on the 26th. Great employees . Mark Majoria came today Dec 2nd and did oil change. He is a very nice and professional person. Great people. Also Jay with Aubudon Gutters.

Review 24 (2024-09-04 - Rating: 5)
Good communication with arrival time for appt. My husband was available so he was able to talk to the technician while he worked and felt he was very qualified and knew what he was doing. Kudos for hiring experienced employees.

Review 25 (2024-12-05 - Rating: 5)
Very kind and nice people, very truthful, competent, and straightforward. We had Neil and he was very nice. I would recommend him to anyone.

Review 26 (2024-08-30 - Rating: 5)
Our experience with Craig’s is always phenomenal! David & Charles are always polite, professional, and very knowledgeable! The young lady in the office is also always super friendly and helpful.You’ll always feel like family!

Review 27 (2024-09-10 - Rating: 5)
The services that David Wilbert performed on Wednesday September 4, 2024 was sound. However, I did have issues will my hot water heater after installation. They turned my gas off before installation. However, when it was turned by on, I have cold water coming from one of my hot water heater. After weeks of trying to get this resolved, my other hot water heater went out. It would have taken a few minutes to correct this, but instead I had to pay hundreds of dollars to get it fixed. !!

Review 28 (2024-10-19 - Rating: 5)
We are so pleased with Craig’s professionalism, quick response and communication. We have used them for a whole home generator install as well as an emergency repair at our business. Each time they provided excellent quality work and service. They are our go to electric company.

Review 29 (2024-11-19 - Rating: 5)
I scheduled a service call in advance of Hurricane Francine after the generator did not successfully exercise two days prior with an error code. Fortunately, after resetting the generator in standby, it cranked up after losing power. Charles briefly looked at it and fiddled with the spark plug but did not have time to troubleshoot since some customers were still offline. I was added back to the service list but canceled after the generator successfully exercised 4 days later. Thanks, Craig & team for your dedication to keeping your customers running before & after a hurricane!

Review 30 (2024-09-18 - Rating: 5)
Your technicians were wonderful. Made adjustment to make it easier for me to remove front of generator. We went over all steps to secure generator. Very happy with Craigs Electric and their technicians. Rita Gill

Review 31 (2024-10-07 - Rating: 4)
Jose came early for his appointment, and did his work efficiently. He explained what he was doing then when complete asked me if I had any questions. It was a good experience.

Review 32 (2024-10-09 - Rating: 5)
Explained everything so that we could learn how to maintain our own generator. Charles was able to service our equipment in our new home that had not run in a year. Very polite and patient

Review 33 (2024-12-26 - Rating: 5)
The technician, Anthony Mcintosh, arrived on time, and was very courteous, knowledgeable, and thorough. Will definitely call again - recommend highly.

Review 34 (2024-09-18 - Rating: 5)
Your technician Jose was out to our home today in Parc Seaton. He did a great job getting us up to snuff after the original 25 hr run. He did his job well ahead of the time that I saw some people accomplish it on U-Tube. Very professional and courteous. You sure you’re paying him enough. 😉

Review 35 (2024-07-24 - Rating: 5)
I was very satisfied with the service I received. I dont wish any outage on anyone but cant wait to see by generic turn on when the power goes out. Its running right now for my 25-hour test and everything is on, my ac, wash dryers, stove, etc.Thanks Craigs Electrical

Review 36 (2024-10-05 - Rating: 5)
Excellent service from Mark & Tony. I had a warranty issue with a Generac unit which was originally installed by another dealer. Craigs took care of everything from start to finish including getting the work approval from Generac and filing all of the warranty paperwork.

Review 37 (2024-12-07 - Rating: 5)
Jose was very polite and professional.. explained everything he was doing for the yearly maintenance. Great job!

Review 38 (2024-12-21 - Rating: 5)
The coordination of the installation, the installation team and the initial start-up tech, Mark, were fantastic to deal with. A+ service all the way around.

Review 39 (2024-09-11 - Rating: 5)
Craig and his team are always professional. Rhett helped me troubleshoot the problem over the phone and David responded to my house and replaced the part in the pouring rain. The team at Craig’s Electrical treats you like family.

Review 40 (2024-10-26 - Rating: 5)
Five STARS is not enough to give Tony for the knowledge and professionalism he displayed while performing routine maintenance on my 130Kw Generator at Ma-Lus Laundromat in River Ridge, LA.He extensively documented with before and after photos the diagnostic data he collected with sensitive and accurate digital test equipment. The ATS were also checked. During a test run of the GEN he witnessed a delay in starting time and a loaping sound of the unit. He even suggested a follow-up visit by an engineer to tweak the unit to run better.During the aftermath of Hurricane IDA in 2021, we had clients from eight surrounding parishes. We strive to maintain the trust, dependency and legacy already established.Hats off to Tony. We give TEN STARS (10🌟), but still thats not enough for his performance and dedication !!!.Ma-Lus LaundromatDoug

Review 41 (2024-09-18 - Rating: 5)
My name is Marwan Kabbani. I had a problem with my transfer switch during Hurricane Francine on 9/11/2024. I called Craigs Electrical for Warranty Repair. Scheduling was very professional. Technician Mr Charles Veneralla came to our house as scheduled. He was very courteous and friendly as well. Charles impressed me with his thorough knowledge of Generac and he proceeded meticulously to troubleshoot the transfer switch. He located the problem and fixed it. Ran transfer test under load and all was well. I like to give Charles my compliments and appreciation for his great service and friendly attitude. Unfortunately some service Technicians lost that touch with customers but glad that Charles is still conducting business the old fashion way

Review 42 (2024-07-09 - Rating: 5)
A thorough, wonderful experience. Heading into hurricane season, we are so glad we got connected with Craigs. They have been fantastic from the first sales call through our first service. Thanks

Review 43 (2024-10-04 - Rating: 5)
Mark Majoria was out this morning to complete the service on my Generac after the 25 hour break-in period. He completed the service thoroughly to my satisfaction. He was very knowledgeable and informative. He provided me with some very important information about my Generac. Mark has good people skills and is very personable. He represented Craigs Electrical very well. I look forward to seeing him again the next time my generator needs any kind of service or repair.

Review 44 (2024-12-09 - Rating: 5)
Great service; had to wait a while as they are crazy business, but communication was great, service even better. Very happy and highly recommend.

Review 45 (2024-07-17 - Rating: 5)
Initial service was performed by David (or Dave). Extremely thorough and detailed. Installed the Mobil Link as well as checked all electrical connections, changed oil, etc. Observed oil leaking from engine and notified Generac technical. Could not have been more pleased with the service and technician trained another employee while doing all of the above.

Review 46 (2024-07-20 - Rating: 5)
Everyone is super easy to work with,actually a pleasure to deal with. Craig is an exceptional young man,his business is successful for a reason,they aim to satisfy. Thank You Craig and thanks to all his employees.

Review 47 (2024-08-05 - Rating: 5)
Craig’s Electrical and Generator Service provided excellent guidance through the process of choosing a generator and the installation. Work went smoothly with no unwelcome surprises. We now have the safety and security of power when the need arises. Thank you.

Review 48 (2024-10-19 - Rating: 5)
I really appreciate the prompt and accurate service for my generator with Craig’s. The polite and friendly staff are quick to respond and very helpful. Less worry when there’s a storm.

Review 49 (2024-07-25 - Rating: 5)
My husband is bedridden, and I needed some type of peace of mind when bad weather comes through in the event of a power outage. Craigs was excellent to work with and now I have a peace of mind that if the electricity goes out, all of his medical equipment will continue to function. Highly recommend!

Review 50 (2024-10-22 - Rating: 5)
Great experience, best rates in town and super quick!!

Review 51 (2024-10-22 - Rating: 5)
Craig’s Electrical is a top class company. Everyone is very customer friendly and the tech’s are the best. We could not have been treated better. Highly Recommended.

Review 52 (2024-10-22 - Rating: 5)
The Craigs employee was very competent and courteous. He took his time, explained how to operate the generator and answered all questions. Very professional.

Review 53 (2024-03-13 - Rating: 5)
Wonderful experience, Rhett Prosser with Craig’s Electrical was courteous, friendly and knowledgeable. Not only did he know the product he explained the NG flow issue in understand language. Looking forward to having Craig’s Electrical returning to fix the NG volume issue to keep my 24K Generac running at its fullest capacity.Thanks again!!!Tom C.Captain KFD

Review 54 (2024-11-07 - Rating: 5)
Tech. Anthony is first class. Informative and pleasant. So was Charles the initial tech that was out. Good Group.

Review 55 (2024-09-12 - Rating: 5)
Greg and his team at Craigs Eectrical are the real deal! Got a 320KW commercial generator installed at our hotel property on the same day Hurricane Francine was making landfall. His team is professional, honest, and trustworthy.

Review 56 (2024-07-18 - Rating: 5)
Jacob the sales person was great, came out to evaluate my home and was on time, actually he called and was one hour early. Explained the entire process from start to finish answered all my questions and gave me a great price! My uncle had Craig’s electric install a new generator at his home and he raved so much about them that I went by to see there work and I was so impressed on the timely manner and the professional work that was done that I decided to get a generator from them too! Ronnie and his crew came by was on time very efficient and professional crew explained the entire process. 1st class work, I highly recommend Craig’s electric.

Review 57 (2024-08-15 - Rating: 5)
From start to job completion Craig’s staff was professional in every way. Our technician, Rhett, was incredibly thorough in walking my wife and I through the complete operation of our Generac generator. Miss Erin was very patient with us in the behind the scenes business details. If you are interested in a whole home generator I highly recommend Craig’s Electrical and Generator Service.

Review 58 (2024-12-27 - Rating: 5)
Very nice an knowledgeable people that worked on the installation an help to understand how it works and the tech was very knowledgeable an friendly

Review 59 (2024-09-12 - Rating: 5)
Craigs came to our rescue and got our generac up and running quickly after the hurricane passed. Thanks, Jose, their tech for a job well done.

Review 60 (2024-11-26 - Rating: 5)
The service man was very knowledgeable and professional. I highly recommend Craig’s Electric if you are thinking of installing a stand by house generator

Review 61 (2024-07-14 - Rating: 5)
They did a great job. They were respectful and asked how I like the first part of the job, then explained how they were going to finish. They also made sure to clean up behind themselves.

Review 62 (2024-07-02 - Rating: 5)
Over the years we have had so many problems with servicing our Generac Generator. Are we ever so happy we found Craigs Electrical two years ago. Today is our third season with them. Our original tech, Rhett, got promoted, so we got a little concerned getting a new tech. Fortunately the new tech, Mark Majoria, did not disappoint! He continues our very positive experience of very professional, efficient service we are blessed to have with Craigs Generator Service.

Review 63 (2024-08-19 - Rating: 5)
Just had the annual servicing on my generator done. Quick, efficient, and thorough. My entire experience with Craigs has been excellent.

Review 64 (2024-10-17 - Rating: 5)
Excellent customer service by Charles V. for our initial generator setup and Anthony M. after our 25 hour test run.

Review 65 (2024-07-24 - Rating: 5)
Dave was extremely professional and nice. He also explained what we would have to do should certain situations arise during inclement weather and the generator is in use.Very Happy with Craigs Electrical and Dave, the tech that came out.

Review 66 (2024-08-26 - Rating: 5)
Craig Electrical & Generator ServiceTechnician, Charles Venerallas, completed the installation of and trained us on how to operate our generator. He was professional, exceptionally skilled and patient. He eased our anxieties and answered all of our questions not hesitating to repeat himself assuring that we had a clear understanding. He provided his contact information in case we need additional clarification. He extended extraordinary customer service.Our Thanks to Mr. Veneralla!The Hardy’s

Review 67 (2024-08-29 - Rating: 5)
Rhett installed a new starter for the generator and tested it to make sure it was working. He was very professional, competent, and experienced. He was courteous and respectful, and made good use of time.

Review 68 (2024-09-20 - Rating: 5)
My Service Tec was very professional and knowledgeable. Mr. David provided me with updates with the process for my installation.My overall experience was to my satisfaction

Review 69 (2023-12-22 - Rating: 5)
Craigs electrical was easy to deal with on my whole home generator install. Charles V. Was very knowledgeable and explained everything in detail on how run the generator. I would definitely recommend using Craigs Electrical services.

Review 70 (2024-09-07 - Rating: 5)
Just had the biannual check up service and so very pleased with Craig’s! I really like the communication I receive all through the process via email and texts. The service tech did the work through the rain bringing his own canopy to get the work done as scheduled.

Review 71 (2024-11-20 - Rating: 5)
David Wilbert and Matthew Pickering didawesome work and explanation!!!Will recommend Craigs Electrical and Generator Service.Thanks, so much!

Review 72 (2024-09-12 - Rating: 5)
Craigs electrical installed a home generator for my house and also a generator for my business. My business generator had a problem with a part before a storm arriving the next day. They showed up after hours the night before the storm arrived to ensure the unit was back up and running. Both my business and home had power after the storm knocked the power out. When the lights went out, Craigs came on! Its awesome to know that we always have power no matter what. Thanks Craig and your entire team!

Review 73 (2024-12-17 - Rating: 5)
Jose was a total professional, very neat and very knowledgeable about his craft. Great job!

Review 74 (2024-12-02 - Rating: 5)
Craig’s Electrical and Generator Service performs routine maintenance on my air conditioning unit and they do a great job checking levels and proactively adding fluids as needed.

Review 75 (2024-07-02 - Rating: 5)
At each stage of the installation and testing of the generator, I received a text with a picture of the employee stating a time frame. The employee showed up, did the work and patiently answered any of my questions. At this point, I’m very satisfied with the product and the service. 5 Stars.

Review 76 (2024-10-12 - Rating: 5)
Charles was awesome very informative & prompt also The Young Lady in service was very nice your Company will be my 1st callThanks Again Richard Travis

Review 77 (2024-05-25 - Rating: 5)
Mark gave me a date and time that he was going to be at my house, texted me when he was on his way and was right on time. Once he got there, he was very informative about what he was going to do and did it very efficiently. Then before he left he gave me some important information that could be very helpful in the future. Excellent company and excellent technician.

Review 78 (2025-01-08 - Rating: 5)
Excellent customer service. Very polite, friendly and clean. Thanks for your awesome service.

Review 79 (2024-11-20 - Rating: 5)
These guys were the Lords of the Rings - trouble shooting my Ring Doorbells successfully and installing a new chime ! Professional, respectful, and successful !!!!

Review 80 (2024-09-09 - Rating: 5)
Perfect. David is an highly capable technician and a very honest person. I could not have expected nor asked for a better sales nor installation experience.Bottom Line. Thanks to David and Craig’s Generator Service, my family and I have a 27 KW liquid-cooled, backup generator that David expertly installed and, as a result, is running flawlessly. Equally important, if a major storm hits—one is right around the corner—my family is ready!

Review 81 (2024-10-23 - Rating: 5)
They did a great job, I would highly recommend them for all services they provide.

Review 82 (2023-09-09 - Rating: 5)
Just recently had a 150kw unit installed at our place of business! Craig and his experienced team did a great job and saw this project through the finish line! First class customer service!

Review 83 (2024-08-08 - Rating: 5)
Super fast. Came to install a part on the genset. Found something he did not like. Worked to fix it right away. Instead of waiting for me to call. Always, calls to let you know when he is on the way or maybe late.

Review 84 (2024-09-10 - Rating: 5)
Thanks for the quick response before Hurricane Francine. Our generator needed service before the hurricane reached and you guys were able to add us to your schedule quickly.

Review 85 (2024-08-13 - Rating: 5)
When it came to getting the project done, everyone was great. I wish there had been a little more communication after the first day of work. After that, everything was perfect. Just waiting to pass inspection.

Review 86 (2024-08-13 - Rating: 5)
This is the second time we have used Craigs for our generator needs! Professional, competitive pricing, knowledgeable & responsive! Highly recommend!!

Review 87 (2024-08-21 - Rating: 5)
Craig’s Electrical is top rated by Generac for good reason. They have prompt, reliable, efficient service. Their technicians are knowledgeable and courteous. With my Generac mobile link app I can monitor my generator and so can Craig’s. Craig’s factory authorized annual maintenance program keeps me worry free. I have had wonderful experience with Craig’s who was recommended to me directly by Generac. I’d recommend them highly. Check with Generac and you’ll see they are highly rated by the manufacturer- Generac. ⭐️⭐️⭐️⭐️

Review 88 (2024-11-07 - Rating: 5)
Tony was very helpful and made sure I knew how to run everything before he left.

Review 89 (2024-12-28 - Rating: 5)
The electrician was very knowledgeable and explained the issue in detail, answering all my questions.

Review 90 (2025-01-08 - Rating: 5)
Great customer service, communicated with status and process. prompt appoinments. Highly recomended!

Review 91 (2024-07-03 - Rating: 5)
Just waiting on the plumber to finish up but everything else looks great. They were on time, cleaned up and did a great job. Cant wait to test it out before the storms come. Still waiting on the plumber to finish up had some hick ups but Craigs Electric stood by their word and went out of their way to make things right. this is what you really want to see in a company

Review 92 (2024-12-04 - Rating: 5)
Mark came out and did service call with a1505 code. He checked battery and determined the problem and fixed it. He made sure all was working properly. Good job and was very careful to clean up after. Craig’s is the best around.

Review 93 (2024-07-13 - Rating: 5)
After hurricane Beryl hit our home in Houston our 6 week old 22kw Generac decided to stop working. Found out it was a manufacturing defect that affected a lot of folks here very quickly. I needed 2 specific parts to get it back up and running and NO ONE in Houston had them. I have a friend who’s worked with Greg at Craig’s Electrical for years so he put me in touch with them. Greg, Craig and Matt were amazing, I got the parts overnighted and am happy to say our Generac is running beautifully. They even provided multiple contacts in Houston to assist on site if need be and they were all part of why we have power back in our home.Thanks guys, even though you’re a state away you did more than the local dealers….I’m a customer for life!!!

Review 94 (2024-05-30 - Rating: 5)
Charles was very knowledgeable about my generac 8kw generator. I highly recommend Craig’s electric. Talking with Charles he said he is very happy working for Craig’s electric, and is sent for training on an annual basis. I was treated with respect and felt confident that I would have my generator fixed. He did a great job and was very thorough. Also fixed my generator in a timely manor.SuzanneVery happy customer!!!

Review 95 (2024-11-19 - Rating: 5)
David was on time, very professional. He was very knowledgeable about all aspects of the generator, and the soft starts for the AC.

Review 96 (2024-09-10 - Rating: 5)
I called Craigs Electrical to schedule an appointment for Friday 9/13. Due to the weather in the gulf I called Monday morning and asked if they could please come out..( I have a speacial needs son who requires certain things in the house) .Charles Veneralla showed up this evening at 5pm and took care of my generator that was not running before he arrived..The generator is running perfect now..I am truly grateful that they took the time to fit me in as they are very busy right now..I will be using Craigs Electrical from this point out..I also notified 2 of my neighbors that will also be using them...Thank you very much..Rose Bienvenu

Review 97 (2024-09-14 - Rating: 5)
David Wilbert is an excellent technician and figured the issue with my generator immediately.He suggested to move away from a/c unit which was causing the overheating.Thank you

Review 98 (2024-09-26 - Rating: 5)
Your technician came to look at my generator, realized it needed a new battery and put a new battery. Great service. I think the battery cost a little over $100

Review 99 (2024-10-31 - Rating: 5)
Anthony was excellent. Knowledgeable and friendly. Very thorough with the service he performed.

Review 100 (2024-11-01 - Rating: 5)
The service and professionalism was second to none! I would recommend this company to anyone in need of a generator without hesitation.

Review 101 (2024-12-12 - Rating: 5)
Tech was very knowledgeable and professional. Completely satisfied and great experience!

Review 102 (2023-08-15 - Rating: 5)
Craig’s electrical representatives are very professional and know their jobs completely. I am very impressed and vsatisfied with my generator installation

Review 103 (2024-07-16 - Rating: 5)
Rhett , was informative and professional.He explained the service and all issues I had . I was extremely pleased with the service and will continue to use Craig’s for any of my electrical needs.

Review 104 (2024-10-22 - Rating: 5)
The workers are so friendly and before they left everything was picked up!! They did an awesome job!!!! I will refer to everyone I k know!!!! Thanks for an awesome experience!!!!!

Review 105 (2024-02-16 - Rating: 5)
Robert was very efficient, took time to explain what he would be doing & was friendly and courteous! He did a great job! I used another local company for years and changed to Craigs when their service declined. I couldnt be happier with Craigs! The company is very well run and obviously emphasizes customer service!

Review 106 (2024-11-04 - Rating: 5)
He was very knowledgeable friendly It was a joy to have him Service hour generator give him A+

Review 107 (2024-09-26 - Rating: 5)
Great service but too expensive I think I was overcharged 3 hours work, more like 1 hour and fuel fee to get here 114 we are 30 minutes away

Review 108 (2024-05-16 - Rating: 5)
I would absolutely recommend Craig’s Electrical and Generator Service! I recently moved to New Orleans from the mountains and have never had to have a generator, so I have no experience. Jose came out to service the generator today and was super helpful answering all my questions. He even showed me how to properly shut down the generator and to turn it back on, which is something that wasn’t explained to me when I bought the house. Great work! Great service! And super friendly people!

Review 109 (2024-06-12 - Rating: 5)
Jose was professional, knowledgeable and courteous. His instructions were direct and very easy to comprehend. He answered every question with clear and concise responses. He was a pleasure to work with. I look forward to working with him again.

Review 110 (2024-08-14 - Rating: 5)
Dave W. did my annual maintenance on the Generac generator and as with all of the service done by Craigs Electric always top notch. The whole process from scheduling to the work being completed and the staff in the office is great. Dave explained an issue and took care of it for me.

Review 111 (2025-01-03 - Rating: 5)
Technician ( Anthony ) was very professional and explained how the generator operates and showed me how to manually operate the generator

Review 112 (2024-03-25 - Rating: 5)
Showed up between the hours they had told me. Textedme when the tech was on the way. When the tech arrived, he was very polite, well mannered wearing uniform. In performing his work he was extremely knowledgeable and explained to me the steps he was taking to correct the problem.

Review 113 (2024-12-28 - Rating: 5)
Great and timely service. Called about smelling gas from our standby generator and service guy was out within 30 minutes.Problem solved.Love Craigs

Review 114 (2024-04-18 - Rating: 5)
Charles was very professional, helpful and courteous. He also knew what he was doing and was very willing to give good explanations. Craig’s company has always been very fair with me.

Review 115 (2024-07-15 - Rating: 5)
Very professional ,nice and kept us updated on what he was doing and times he would be here. Definitely would like to have him back.

Review 116 (2024-07-10 - Rating: 5)
From the office personal being honest and polite and informative to the tech Charles arrived when he said he would giving me notice ahead of arrival so my day wont be interrupted he was knowable, experienced and polite got me up and running within 1 hour, thank all of yall you have a customer for life Eddie Bauer.

Review 117 (2024-09-25 - Rating: 5)
I was impressed with the professionalism of this company from the initial sales meeting to the completion of my generator installation. I look forward to a continued client of this company.

Review 118 (2024-10-04 - Rating: 5)
Failed to complete project to my satisfaction. Unprofessional, failed to follow through on promises made regarding installation. Dont return phone calls or address customer concerns. Left my home without notifying me & left the property open complete disregard to care of my property & its assets. I am not sure they will pass inspection or will return for purpose of Start-Up & instructing me on the use & maintenance of my generator. Horrible experience all around. I wouldnt recommend this company to change a light bulb. Also had an employee call me at home to harass me about something they misunderstood, that I said during a complaint call about the service. Finally, they left my job incomplete for 5 days while they worked on new installations for other customers, even though I paid in full, in advance of any work being done. Worse experience with a contractor in my life.

Review 119 (2024-12-02 - Rating: 5)
Charles communicated steps throughout service visit and appears highly qualified.

Review 120 (2024-12-18 - Rating: 5)
Neil was on time and very neat. Job was completed fast and very professional.

Review 121 (2024-09-30 - Rating: 5)
The technician was very professional and also very friendly. He explained what he did to service my generator. Thank you Craigs for having such good employees.

Review 122 (2024-06-25 - Rating: 5)
Could not be more happier and pleased with the maintenance service I purchased for my Generac Generator from Craigs Electric! I have had 2 services done and both were performed and minor glitches were found and taken care of without incident. The technicians know their stuff. I highly recommend Craigs Electric and Generator Service to anyone with a whole house Generator. Mike Matthew

Review 123 (2024-06-15 - Rating: 5)
The technician, Jose, showed up as scheduled. Was very professional. He got my 22kw Generac serviced and running properly in no time. He fixed what another company had been here to fix 4x in the past 3 months. Glad the wife saw that ad for Craig’s electric.

Review 124 (2024-09-30 - Rating: 5)
Great service, super thorough! We will continue using Craig’s for our generator services!

Review 125 (2024-11-20 - Rating: 5)
Excellent professionalism, I am happy with my unit and the service provided.

Review 126 (2024-05-29 - Rating: 5)
Service man was here on time. Very polite professional and friendly just like everything else I’ve had done through Craigs. I will be with Craig as long as I own this Generator.

Review 127 (2024-05-24 - Rating: 5)
The technician Charles Vaneralla was very professional and knowledgeable. He did a thorough inspection and offered some suggestions as to what we should do next on our generator maintenance. I was impressed with the company from the first phone call to Chanel then with Ms Blaine and onto the business side with Nick. Looking forward to working out an annual contract for our three generators.

Review 128 (2024-10-16 - Rating: 5)
Technician was knowledgeable and friendly. Explained what he was doing so I could understand it!

Review 129 (2024-04-16 - Rating: 5)
Rhett came today and did the final walk through with us on how the generator operates and anything we needed to know in an emergency. He was very knowledgeable and answered all our questions. We have been very impressed with each person we have met along the way. We would definitely recommend them to our family and friends.

Review 130 (2024-10-14 - Rating: 5)
José came and properly diagnosed the problem. When the part came in, he returned to make the repair and my item is working appropriately now. Im looking forward to many years of usage thanks to his keen eye, proficiency, and level of expertise! Excellent job José!!!!!

Review 131 (2024-10-02 - Rating: 5)
Excellent service and excellent technician was fantastic. I highly recommend Craig‘s electrical and generator service

Review 132 (2024-10-02 - Rating: 5)
As always, Craig’s was great. On time, great service and very friendly staff. I would highly recommend for all your electrical needs.

Review 133 (2024-10-09 - Rating: 5)
Very pleased with service that I received. Technician was pleasant and knowledgeable about the product.

Review 134 (2024-02-28 - Rating: 5)
The technician arrived timely. He was friendly and valued my time. He Inspected my Generac generator and transfer switch and then told me what needed to be done. The technician then replaced the bad parts and made sure that everything was in very good working order before he left.I am extremely satisfied with his professionalism and the overall results.

Review 135 (2024-05-03 - Rating: 5)
I was informed that my unit had an issue that needed attention because we have the outstanding service of our unit being directly connected to the service monitoring center. The service tec came out resolved the issue and now I have the peace of mine knowing that our unit will not have an issue during the hurricane season,Family owned, personal service and a pleasure to do business with,

Review 136 (2024-05-20 - Rating: 5)
Today was our first time having to use our generator. When we had questions, Charles was there to help. We were also due our 25 hour break in maintenance and was able to get that done today as well by Robert. To know that our generator is ready at any given moment is great to know. Thank you.

Review 137 (2024-07-05 - Rating: 5)
Jose and Devon did an excellent and thorough explanation of my Generac. I feel that I purchased my Generac from the best company for the cost the install and service when it is needed. Also, my sales rep, Jacob was the first reason that I picked Craig’s in the first place. Chip Ravaglia

Review 138 (2024-01-12 - Rating: 5)
The crew came on time. They were all polite and professional and kept me up to,date on all aspects of the job and answered any questions I had. They made sure I understood the steps that were involved with the final inspection and how that would proceed. I am highly satisfied with the procedure so far.and am confident that the final process of starting the generator and instructing me in its operation will go smoothly as well.

Review 139 (2024-11-18 - Rating: 5)
Very prompt, courteous and professional service. That’s why I continue to recommend your company to others.

Review 140 (2024-10-03 - Rating: 5)
Dave is a real asset to your company. He is concerned about the client and the product.

Review 141 (2024-12-17 - Rating: 5)
Wonderful experience. Had my yearly maintenance for my generator. Tech who serviced my generator was extremely professional, polite and knowledgeable. I highly recommend Craigs Electrical !

Review 142 (2024-06-12 - Rating: 5)
I used Craigs Electrical and Generator Service for my generator installation. The process went great. They took care of everything from financing to installation and servicing. The Technicians were knowledgeable and well coordinated.

Review 143 (2024-06-07 - Rating: 5)
Corey and helper were very efficient. They did great job servicing my unit and giving future recommendations as well. Good Customer service

Review 144 (2025-01-06 - Rating: 5)
Prompt, polite, made our tenant comfortable, explained the problem, very professional.

Review 145 (2024-03-11 - Rating: 4)
Got a phone call from the service manager today, following up on review below that I posted yesterday. It appears that my message had an effect in that there was a discussion as part of their service tech meeting this morning. The service manager promised a discounted rate for the next service, which is a good step. We will wait to see if they follow thru with the discount. But glad they chose to reach out to a dissatisfied customer. Changed rating from original 2 star to 4 pending the next service.Original comment 3/10/24the young man that did the service spent most of his time in his truck talking on the phone. He left without a word, did not say that things were complete, what was done, no thank you, goodbye, go to hell or otherwise. Very unprofessional customer service training. Please do not send this person again to service my unit.

Review 146 (2024-07-27 - Rating: 5)
Great service and information. Charles did a fabulous job. Highly recommend.

Review 147 (2024-12-28 - Rating: 5)
Mark is a 100 in my book! Mark srared he would not leave my home until my generator was right. Thank you Mark you did what you stated.

Review 148 (2024-10-24 - Rating: 5)
Jose Rodriguez very patience and explain everything. He will answer any questions you may have. Thank you

Review 149 (2024-05-24 - Rating: 5)
We truly appreciated Charles thoroughness, knowledge, professionalism, courteous, patination. We just love his user-friendly approach in explaining details and process.

Review 150 (2024-05-02 - Rating: 5)
The technician was informed and very friendly. He helped fix my surging issue and then load tested unit , no further problems were found. I would use Craigs again.

Review 151 (2024-06-25 - Rating: 5)
Excellent visit. The technician was very knowledgeable and did a great job of explaining my setup. Made recommendations that made since and left me feeling that I am prepared for the upcoming Hurricane Season.

Review 152 (2024-09-16 - Rating: 5)
David just completed the 30 hour service. On time and very professional. This company has both superior techs and service. Highly recommended.

Review 153 (2024-07-09 - Rating: 5)
They were quick, and I didnt even have to be there. The report is very thorough, and well laid out.

Review 154 (2024-09-11 - Rating: 5)
We called them to fix our 27kw generac and they came in within 24 hrs during storm time and fix the issue immediately!! This is the real deal here!!

Review 155 (2024-10-11 - Rating: 5)
Very please with the service that I received. The technician was on time and repaired my unit in a timely fashion

Review 156 (2024-10-13 - Rating: 5)
Technicians were very professional and polite. They answered all our questions and concerns.

Review 157 (2024-05-08 - Rating: 5)
Craig’s Electrical just completed my Generac home generator installation. EVERY single person I have spoken with at Craig’s have been courteous, professional, and extremely knowledgeable. Jacob Jacomine was the sales person who came out. He was on time and has been phenomenal thru the entire process. He is knowledgeable about the product and the process of having a generator installed. He explained everything exactly as it happened and when there was a very small problem, he made sure it was resolved. Each and every time I called Craig’s, my concerns were addressed. Pricing of the install and follow-up great! I have recommended Craig’s to family and friends.

Review 158 (2024-07-03 - Rating: 5)
I’m not hating on the other employees, but Charles with Craig’s Electrical is the GOAT!! He’s professional, knowledgeable, but most importantly, he’s a down to earth people’s person!!

Review 159 (2024-08-26 - Rating: 5)
Tech, Charles, was expected and prompt, he knew the equipment well, expertly repaired and maintenanced the generator, diagnosed an unknown problem and educated us on some important shut down procedures. Outstanding service and customer experience!

Review 160 (2024-06-22 - Rating: 5)
Great service! Technicians are always knowledgeable and take the time to answer any questions. We love having Jose service our generator.

Review 161 (2024-09-11 - Rating: 5)
Notification of arrival, closed gate, asked before changing battery, The technicians were knowledgeable, explained issues with the generator, and got my unit working.

Review 162 (2021-02-06 - Rating: 5)
Craigs Electrical updated the electrical panel and installed a whole Generac generator system. The entire team that did the installation must have been trained in the Disney program on how to give outstanding customer service, totally professional! Craig is so attentive both before and after the job is completed that you feel like he is part of your family.

Review 163 (2025-01-03 - Rating: 5)
Very pleased with service. Neil did an awesome job. Much appreciated !!!Thanks,AJ Eitmann

Review 164 (2024-06-10 - Rating: 5)
If you are considering a huge investment to your home or business, such as a whole home generator, you should give Craigs Electrical a call. They are very thorough and super professional at every step of the process. They have an all-star staff with: Jacob who has been super informative with every question and concern i have had throughout this whole process. He is super knowledgeable and the most honest salesman i have ever come in contact with. He not only answered my concerns about the sale, but pretty much all my questions about the whole project!!!! He is a definite asset to the operations of Craigs Electrical!!!! I must also recognize Blayne Desoto in service, she is another member of the team that is a huge asset. The installation team who was lead by Ronnie did an amazing job, they worked throughout the day on one of the coldest days we had just to get my installation done. Rhett one of the technicians from service came out to inspect to make sure everything was ready for my inspection with the city inspector. Of course i passed inspection with flying colors!!!!! Then the start up was scheduled, and David Wilbert came out and did an amazing job on that, and showed me what i needed to do with regards to doing the 25 hours run time for the break in. So, now im just waiting to get the first service done to get the break in oil changed and be ready for any upcoming power outages, and especially hurricane season. Although Im praying all goes smoothly and we are spared from another storm for a long long time. I know im in good hands with everyone at Craigs Electrical!!!! They are top notch!!!!!!Update: Just had first service done. Mark Majoria was my Service Tech!!! He not only instructed me and allowed me some hands on experience with the oil change part, he showed me some special techniques on that to make things a bit easier. He is super thorough in explaining and in his job of servicing my generator. I will be requesting him for future service appointments!!!!

Review 165 (2024-08-17 - Rating: 5)
Excellent service from the initial contact to the service tech who came out promptly. I will be using this company for air, electrical and air conditioning.

Review 166 (2024-08-09 - Rating: 5)
Techs and helpers were professional and helpful.All of the team members performed well despite the heat.

Review 167 (2024-03-26 - Rating: 5)
Very dependable, very efficient, always on time, professional, and well mannered.I would recommend Craigs to anyone.They installed a Ring doorbell for me. Thomas and his co-worker did an awesome job. He was very friendly, professional and courteous. My experience dealing with Craigs is always good, dependable and thorough. Never disappoints. Thank you Thomas Hunt.

Review 168 (2024-05-22 - Rating: 4)
Biggest issue is fees, every call out is a base $175 plus $150+ travel fee to come from Kenner to Covington. Did not have part that has to be paid for lst before they order. So I get charge once for troubleshooting and once for installation when the part arrives. Bottom line is I am charged over $600 in fees before repair is started and completed. I must look for alternative Service Company because this set up is too costly for me paying twice before a repair is done. Air Conditioning repair does not work that way parts are carried in supply and one fee for repair is made. Sorry but that is what Craigs has set up making it too costly to maintain them as a service provider.

Review 169 (2024-08-22 - Rating: 5)
Service mechanic Mark did a fantastic job figuring out the problem with my old generac back up generator and stayed on the job until everything worked and was in order.

Review 170 (2024-06-05 - Rating: 5)
Charles came out on time and diagnosed the problem very quickly. He ordered the parts right then from Generac. He will be back in a couple weeks to install. Charles is very knowledgeable about generators and explained the problem very well.

Review 171 (2024-03-11 - Rating: 5)
They did a very detailed and thorough job of doing our generator maintenance taking it over from a previous vendor that was really lacking. Would highly recommend giving Craigs a call if you are not happy with your current company doing your generator maintenance.

Review 172 (2024-08-27 - Rating: 5)
Sales and customer service is the reason Craig’s Electric has my business from whole home generator to ac and electrical.

Review 173 (2024-07-15 - Rating: 5)
Very friendly, very knowledgeable, hard workers.Cleaned up their mess and gave me a since of appreciating their jobs.

Review 174 (2024-07-11 - Rating: 5)
As always professional and always on time! Rhett even worked in the rain to make sure he got the job done.

Review 175 (2024-09-15 - Rating: 5)
All the crews worked very hard to get me installed before storm. ty ty ty.

Review 176 (2024-09-12 - Rating: 4)
Had a couple of issues after start up but problems were addressed promptly

Review 177 (2023-11-16 - Rating: 5)
My experience with Craigs was excellent. Service manager called me personally and addressed my questions after a recent battery replacement. They seem to really appreciate their customers. Id recommend them to anyone looking for a whole-house generator.

Review 178 (2023-10-23 - Rating: 5)
Did great work, were timely and polite. Installed a fast charger for my EV. Thank you kindly.

Review 179 (2024-10-08 - Rating: 5)
Mr. Wilbur Davis took his time and did not hurry his service to my whole house generator. very very satisfied

Review 180 (2024-11-05 - Rating: 5)
Shopped around a bit and heard good things about Craig’s. Gave them a call and happy I did. Every time I called, they answered any question I had. The generator was delivered and installed quicker than expected. Overall, very pleased.

Review 181 (2024-09-10 - Rating: 5)
Maci did a fine job of handling the transaction. Thanks!

Review 182 (2024-08-07 - Rating: 5)
Very knowledgeable and super-fast service! Would definitely recommend to anyone!

Review 183 (2024-09-24 - Rating: 4)
It was easy working with the technician he explained the whole process to me.

Review 184 (2024-09-18 - Rating: 5)
This is not the first time we needing someone to check our generator to make sure it was up and running !! Could not be happier!! Will only call them for work!!

Review 185 (2024-12-05 - Rating: 5)
Technician was on time, friendly and knowledgeable about his work.

Review 186 (2023-07-19 - Rating: 5)
While there was some confusion about start time, and a little later than promised, Craigs team came in and knocked out the installation of a 22kw generator in less than half a day. Amazing work crew, clean. Professional. Attention to detail. Would definitely recommend to anyone.

Review 187 (2024-10-08 - Rating: 5)
Craigs always has great service and very thorough inspections.

Review 188 (2024-09-20 - Rating: 5)
Charles communicated great and help us understand how to best oversee the generator.

Review 189 (2023-08-09 - Rating: 5)
Total satisfaction from initial contact to set appointment to actual service technician Rhett, who called to advise time of arrival (on time) he was very knowledgeable and took time to explain service being done and operation of the generator, add his politeness, this allowed for an excellent experience all around. I have confidence in their ability to keep our generator operating as designed for years to come.Keep up the good work Craig Electrical

Review 190 (2024-08-02 - Rating: 5)
This was such great experience dealing with a company that is so professional and courteous. They patiently walk you through everything you need to know. Thank you Craig’s.

Review 191 (2024-09-03 - Rating: 5)
Corey did a great job, clean work and very efficient!

Review 192 (2024-06-05 - Rating: 5)
Corey was very professional and knowledgeable.Explained everything about my AC.Would definitely recommend Craigs Electrical and Generator Service.

Review 193 (2024-06-26 - Rating: 5)
Great service after the sale. Great service technicians and gave wonderful well informed instructions on how to use and maintain the generator.

Review 194 (2024-05-03 - Rating: 5)
Absolutely one of the best companies I’ve had the pleasure dealing with. They are all so nice and willing to help with any issue you may have. Thank you all!