Roto-Rooter Plumbing & Water Cleanup

Located in Irving, Texas

Address: 3817 Conflans Rd, Irving, TX 75061, United States

Phone: +1 469-779-4964

Rating: 4.8

Services

On-site services
Language assistance
Repair services
LGBTQ+ friendly
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-06 - Rating: 5)
Juan was our technician for a kitchen sink clog issue that left us without use of the kitchen for some time. We truly got lucky with his service. He was patient and understanding of our situation and walked us through our best options. Not only did he listen, but he took the time to explain the warranty and process. I highly recommend Juan and his services with Roto-Rooter.

Review 2 (2024-11-13 - Rating: 5)
Good response from Steve. On time, gave me good information, completed work effectively. Full disclosure I was solicited for this review and Im completing this on initial diagnostics and not ultimate repair. So this isnt an organic review which probably inflates the star rating which probably has a budget behind it which probably raises my price which they would probably justify with the high star rating. Im not in support of that practice. Having said that, I did go with them to complete the repair and so far Im happy.

Review 3 (2024-11-02 - Rating: 5)
Juan did an awesome job! We called 4 different places to help with a blockage at 3pm on a Friday. No other companies would come out until Monday, but jaun did! He was at our house by 4 and done by 5. He even replaced some fitting that I broke while trying to fix it myself at no extra charge. 10/10 would recommend.

Review 4 (2024-10-06 - Rating: 5)
Steve was absolutely the best. I greatly appreciate his clear and concise communication. He communicated the process clearly and resolved the issue in a short period of time. Many thanks to you Steve, Id definitely recommend him for anyone looking for plumbing services in DFW

Review 5 (2024-12-18 - Rating: 5)
Juan and Dave were great. Their pipe cleaning and recommendations on repairs gave me the peace of mind on a recent home purchase. Highly recommend them and Roto-Rooter in Dallas!

Review 6 (2024-12-03 - Rating: 5)
Jesse Spahn is awesome he came and delivered with no hesitation. He is very knowledgeable and caring. Thank you Mitch for sending Jesse to take care of my needs.

Review 7 (2024-11-19 - Rating: 5)
Roto-Rooter Plumbing and Water Cleanup has done an excellent job twice for our bathroom sink, toilet and kitchen sink. Jesse was timely, efficient, affordable and honest.I had already tried two plumbers who could not complete the job, for the sink and toilet.Jesse not only unclogged both, but identified the source for both whereas the others did not. He showed me where the weaknesses were in the kitchen sink, and exactly what had caused the issue.He gave great advice on future prevention for *all* of these issues.I will definitely be using this service exclusively, and definitely recommend Roto-Rooter to others if you want not only a fix that is reliable, affordable, honest and thorough, but good advice on future prevention.

Review 8 (2024-11-04 - Rating: 5)
Steve was amazing! Came out in the ran and storm fixing my plumbing. Was efficient and super nice. Would recommend him again.

Review 9 (2024-12-20 - Rating: 5)
Juan was excellent! He expertly fixed the problem at hand and provided plenty of tips and tricks to save us money and hassle down the line. Very thankful he was our tech.

Review 10 (2024-10-05 - Rating: 5)
Excellent experience with Roto- Rooter and Jesse the plumber!! On time, really friendly, got us back in business quickly and made sure everything was working properly before he left. I will call on you again! Thanks for helping us out.

Review 11 (2024-12-20 - Rating: 5)
Juan did a wonderful job clearing our slow running bathroom drain! He was fast and efficient and Roto Rooter was able to get him to our house same day!

Review 12 (2024-10-30 - Rating: 5)
Steve was very professional, on time and a very steady worker. He explained what he was doing each step of the way. I would highly recommend him.

Review 13 (2024-12-07 - Rating: 5)
Roto-Rooter responded to my call within an hour. Juan was professional and courteous. I so appreciate the expertise & know how and the respect shown to my property. Thank you for solving my problem.

Review 14 (2024-08-13 - Rating: 5)
Roto-Rooter was prompt, professional and great communicators. The service member that came to my home explained everything he was doing and why it needed to be done. I will 100% use them again when I have. problem.

Review 15 (2024-06-28 - Rating: 5)
My plumbing emergency was handled quickly and efficiently. The technician was prompt, courteous and knowledgeable. They actually made it quite easy to laugh about an otherwise messy situation. Great employees and technicians make great companies. I am a very happy customer.

Review 16 (2024-11-09 - Rating: 5)
Steve came by for same day call/service. On time, friendly, respectful, and got the job done. Provided plenty of information plus a follow up visit for long term solution. Would recommended.

Review 17 (2024-10-13 - Rating: 5)
First off, I was able to get a NEXT DAY appt…..amazing! Even better, due to a cancellation, I even got an earlier time. My technician Steve was able to replace my garbage disposal in no time at all. I will be keeping Roto-Rootor on speed-dial. 😊

Review 18 (2024-10-12 - Rating: 5)
Steve listen to our issue and proceeded to eliminate the drain clogHe was very quick, very good explaining what he was doing and very professionalI rate him excellent or 5Thank you!We will spread the word how good your company is

Review 19 (2024-11-03 - Rating: 5)
Steve was very prompt and professional. Fixed the drain issue in less than 15 minutes. Very happy with his work.

Review 20 (2024-09-11 - Rating: 5)
Juan and team took the time and effort to unclogged a very stubborn kitchen sink drain. Roto-Rooter worked together as a team and overall had 3 technicians work on the issue until they got it resolved. All technicians were professional, listened , and explained the various steps and recommended next steps. Thank you Juan and team for making our kitchen functional again.

Review 21 (2024-09-03 - Rating: 5)
So thankful for Steve, he was so knowledgeable and helpful with getting our sink unclogged, he was early to the appointment, very informative, and super quick! Will definitely be coming back and recommending to everyone!

Review 22 (2024-12-15 - Rating: 5)
When my sewage backed up and flooded my house on a Sunday, I called several companies . Roto-Rooter was the only one who could come out within 6 hours. Steve and Jorge were on site within 30 minutes. Steve immediately got to work and removed the clog. My day of panic was saved by these two. Thanks, Roto-Rooter!

Review 23 (2024-09-04 - Rating: 5)
Steve did a great job clearing the line in my sink. He was in an out, transparent about pricing, and gave us some great tips on maintenance and how to prevent the drains from causing more issues.

Review 24 (2024-08-04 - Rating: 5)
Roto-Rooter is head and shoulders above other plumbing companies that leave you hanging for the full day with no set time window to show up. Roto-Rooter had the technician there within the two hour window. He was professional and explained the process, quickly getting the job done.

Review 25 (2024-12-23 - Rating: 5)
Steve was incredibly helpful, responsive, and gave me specific next steps. Would definitely recommend!

Review 26 (2024-10-14 - Rating: 5)
Steve came out to help fix our plumbing issue after a stressful day with our shower and bathrooms. Steve was very kind, professional, and quick to help. Definitely recommend!

Review 27 (2024-09-24 - Rating: 5)
Service was prompt and friendly. He identified the problem quickly and was done within an hour. The process from start to finish was seamless. Very grateful to have good service on such short notice.

Review 28 (2024-10-26 - Rating: 5)
The first guy they sent was very nice, but inexperienced. The second guy was 5 stars and took care of the kitchen clog in short order.

Review 29 (2024-09-14 - Rating: 5)
Steve was prompt knowledgeable and polite. The job was done professionally and there was no mess left behind. He made helpful suggestions.

Review 30 (2024-07-08 - Rating: 5)
The day before I was to leave on a business trip, there was a massive backup into the kitchen sink and I didnt want to leave that problem for my wife.Norris with Rotor Rooter showed up about 20min after I made the call and he was great. Turns out the kitchen drained into what I know as the exterior catch pipe (they called it something else, cant remember) and the entire piping was rerouted underground. It took Norris about an hour and a half, having to use two different machines to get to the blockage that was around 110ft down the pipe.It was no simple job and it wasnt straight forward. It shows the skill these guys have and how knowledgeable Roto-Rooter techs are. Theyre a bit on the expensive side, sure, but quality work and peace of mind doesnt come cheap.

Review 31 (2025-01-05 - Rating: 5)
They were quick to respond. They were communicative. And they fixed the problem in a matter of hours. All the stars!

Review 32 (2024-05-31 - Rating: 5)
Steven did an amazing job! He was able to quickly determine the cause of our backup and resolve it in a timely manner. He also provided me advice on how to prevent these issues in the future. Thank you Steven! Keep up the great work!

Review 33 (2024-06-11 - Rating: 5)
Stephen H with Roto Rooter arrived within an hour of my call. He was polite, professional, extremely proficient at clearing the shower drain and he cleaned up after himself. Great service.

Review 34 (2024-11-02 - Rating: 5)
Jesse was fast, efficient and very knowledgeable. I would definately recommend Roto-Rooter for any plumbing issues.

Review 35 (2024-10-29 - Rating: 5)
Steve was prompt, professional, efficient, and thorough! Thank you for fixing my clogged drain line. You did a fantastic job.

Review 36 (2024-09-25 - Rating: 5)
Quick and thorough service by Steve. He explained what was going on and cleared my clogged drain very quickly. He was very courteous and professional.

Review 37 (2024-06-11 - Rating: 5)
We had some issues after replacing the wax seal on our toilet ourselves. Nick and his partner, which I am sorry for forgetting his name at the moment, came and handled everything wonderfully. Not only did they get everything fixed, but they were professional and personable. They could not have been better!

Review 38 (2025-01-05 - Rating: 5)
Steve was wonderful, easy to work with, great communication and was clear about the issue.

Review 39 (2024-09-30 - Rating: 5)
Steve showed up on time on a Saturday! He was able to clear out the clogged pipe in a very timely manner. Steve was very friendly and courteous.

Review 40 (2024-11-25 - Rating: 5)
Steve was a great technician. Friendly, respectful, and very clear with his instructions. Thank you!!

Review 41 (2024-09-25 - Rating: 5)
Mr Osagie was excellent and helpful. I appreciate that he knew so much, and was really helpful even after the work was completed, with helping me finding receipts and billing information. A+ service.

Review 42 (2024-05-15 - Rating: 5)
I know RotoRooter is not cheap, but everytime we had an emergency, we called them and they never disappoint. They always resolved the problem, when others failed, and their service has always been top notch. Their techs know what they are doing, and were always helpful diagnosing the root cause of the problems. Of course their punctuality and their friendly and professional attitude is a plus! Sergio took care of our latest problem. He arrived earlier than we expected, he was really friendly, and we knew we were in good hands. He fixed the problem but also informed us what might be causing the issues in our drain system. Now we can work towards solution. 5 star service!

Review 43 (2024-09-20 - Rating: 5)
Jesse was very professional, efficient and neat. Cleared the line quickly and put everything back like he wasn’t here. Very personable.

Review 44 (2024-06-26 - Rating: 5)
Great service, highly recommend. They were at my house quickly and fixed the issue no problem. I would recommend them to anyone in Dallas. Honored my previous pricing without question.

Review 45 (2024-05-24 - Rating: 5)
Drew did an amazing job! I called roto rooter for a leaky bathroom faucet, Drew came out, thoroughly explained the process and costs and fixed the issue. Highly recommend. He was also able to accommodate my schedule when I had to leave for work. Very professional.

Review 46 (2024-12-23 - Rating: 5)
Steve was absolutely great, very knowledgeable and knew how to resolve our problem.

Review 47 (2024-05-09 - Rating: 5)
I had an amazing experience! Mike and Boniface went above and beyond the call of duty. They took the time to explain what the issue was regarding the garbage disposal and educate me on the different types of disposals. When I inquired about how hard water could affect other plumbing in the house, they offered to take a look and schedule a water evaluation for me. When I saw some water after the repair, they came back out to troubleshoot and the issue was not with anything they did at all but rather on my end. They were contractions and patient with me. Truly they were the definition of customer service. Mike and Boniface are amazing and should be recognized!!!

Review 48 (2024-09-29 - Rating: 5)
Steve was great and came out first thing on a Sunday morning to fix our issue. Highly recommend!

Review 49 (2024-11-25 - Rating: 5)
Steve did a very good job todayUnglued our drain professionallyThank you

Review 50 (2024-10-27 - Rating: 5)
Steve was great, very informative and showed us the issue and helped us get it resolved! Highly will recommend again!!

Review 51 (2024-05-31 - Rating: 5)
My Techs are Amazing!I had the pleasure of having to phenomenal tech work on my plumbing issues. I called Roto-Rooter and Jorge Dehoyos came the next day. Jorge was polite and very knowledgeable. I truly appreciate my experience with Jorge. The following day, I had two amazing techs come to my home and start the work. Christian Andrews and Jesse Curtis were outstanding. Christian and Curtis came in like the true professionals they are, and got the job done. These three gentlemen, Jorge, Christian and Curtis are definitely an asset to Roto-Rooter. My personal belief is that these guys should be acknowledged for their superb work and professionalism. I thank you!

Review 52 (2024-11-02 - Rating: 5)
From setting the appointment to Steve doing the work, it was dealt with courtesy, professionally and efficiently.

Review 53 (2024-06-03 - Rating: 5)
Eric went right to work on an upstairs toilet and solved our first problem with parts he had on his truck. The second problem was not resolved. As Eric said, it’s like when you take your car to the mechanic and he can’t find any problem, so our 2nd toilet that has been running sporadically worked perfectly for Eric! The next time we have Roto-Rooter out will be to install a new toilet!! Thanks for trying, Eric…

Review 54 (2024-11-18 - Rating: 5)
Steve did a wonderful job! Very happy with his work.

Review 55 (2024-12-07 - Rating: 5)
Steve was patient, curtesy, and professional. He was great all around!

Review 56 (2024-05-16 - Rating: 5)
Sergio was the best. I would recommend adding a 6th star for the reviews. He went above and beyond in every sense. He was persistent until he completed the job the right way. I will definitely be recommending his services at every chance I get!

Review 57 (2024-05-09 - Rating: 5)
Wow! On time, on point, on the job getting it done! Maria in the office and Mike Sweazy the tech were great to work with. Great customer service and they got the job done quickly! Actually 2 jobs at 2 different houses. A plugged up bathtub and a root issue in the sewer pipe in the front yard! Cleaned it all out with a smile! Thanks Roto Rooter!!

Review 58 (2024-09-11 - Rating: 5)
Juan Zamora and Cole Nutting came out and did what they said they would do at the agreed price. My issue was resolved in a timely manner - thanks guys.

Review 59 (2022-06-21 - Rating: 4)
Roto-Rooter plumbers Dave and Tyler left my house like this after claiming that the compression nut and sleeve couldnt be removed.. I cant believe that professional plumbers have never heard of a compression sleeve puller tool.Today(6-21-2022), supervisor John & tradesman James came out and corrected the plumbing procedure that was initially performed by the previous technician & his apprentice last week. John stated that going forward he would ensure that the technicians clearly explain what they are doing to the customers, and if they cant do a particular process that the customers know this in advance. This will avoid future misunderstandings by what is communicated to the customer from the technicians. Supervisor John & tradesman James extended the pipes without cutting additional sheet rock. Had the first technician and his apprentice removed the compression sleeve and nut, they could have cut and extended the pipe without cutting the sheetrock at all.However, the fix by supervisor John and his tradesman James will make it easier for the homeowners (us) to install new sheetrock. Supervisor John also purchased a new Kitchen Sink Drain with basket for the customer to replace a corroded nut on the bottom of the drain to repair a leak that we didn’t know we even had. Supervisor John and tradesman James did an outstanding job to correct the work performed by the previous technicians.The homeowners are satisfied with the corrected work (pictures attached). The sheetrock will still have to be replaced, but this shouldnt be a difficult task.One final caveat, make sure you research how your problem can be resolved before any technician arrive so that you can be prepared to state what you are willing to accept as a solution.

Review 60 (2024-05-19 - Rating: 5)
Nick and Kenneth did a great job - I was able to get someone within 24 hours and the dispatcher Darell was great at keeping me posted on when the technicians would arrive and stuff. Over all very pleased with the experience

Review 61 (2024-12-23 - Rating: 5)
Peter did an awesome job of fixing the leak in my kitchen and so fast! Thanks Peter!

Review 62 (2024-05-16 - Rating: 5)
Mario was Super!! He explained the process and each step he’d go through. He overcame an unexpected issue with our clean out access and provided a new cover. PLUS he fixed a minor leak while he was under there. And of course, tested everything multiple times to make sure the drain was clear. Then left the place spotless. Would definitely use Mario again!

Review 63 (2024-06-03 - Rating: 5)
Mark is an amazing person. He is very good and lot of patieance and show the problem and giivng different options. He is very nice person to explain the things. The way he worked is awesome and i really recommend Mark for his work.

Review 64 (2024-05-30 - Rating: 5)
The guys came out and were very professional and kind. They were quick too. Best decision I made going through this company. Please call them for all plumbing needs.

Review 65 (2024-11-24 - Rating: 5)
Steve was very professional and personable! Could not have been nicer!

Review 66 (2024-06-03 - Rating: 5)
Hayden was great. He was quick and very efficient with the camera. Knew what he was doing and what he was looking for. He asked if i had any question and was very polite. Great to deal with. Thx Hayden~Dr Williams

Review 67 (2024-09-18 - Rating: 5)
I called that morning early because of a blocked line. timeliness was 5 stars, professionalism was 5 stars. Thank you

Review 68 (2024-06-07 - Rating: 5)
The 2 plumbers were great! Very polite and did a great job fixing my garbage disposal. Would hire them again. Thank you for excellent service.

Review 69 (2024-06-04 - Rating: 5)
Mario was very professional and ask all the right questions. He then went right to work on our stopped up drain line. At first, it wouldn’t clear, but Mario stayed at it. Before long it was clear. Great job Mario.

Review 70 (2024-05-23 - Rating: 5)
Our tech was very courteous and efficient. It took between 30 and 45 minutes to have our sewer open and operating. He was then off to his next crisis with a quite departure.

Review 71 (2024-07-02 - Rating: 5)
I had a technician at my house within an hour of my initial callMario was professional and explained everything to me. Havent used them since 2018 but their number was still in my phone and yesterday proves why

Review 72 (2024-09-29 - Rating: 5)
Showed up quickly, resolved issue and explained problem. Reasonable rates and good customer service. Thank you Steve!

Review 73 (2024-09-12 - Rating: 5)
Jesse did a great job and was very helpful. I would recommend him to anyone.

Review 74 (2024-05-14 - Rating: 5)
My sink clogged up the night before my 15 guest luncheon planned for the next day. Called Roto-Rooter and they sent out Kelvin who fixed my sink early the morning in time to keep my luncheon plans on schedule. I highly recommend Roto-Rooter; they were responsive, professional and got the job done in a timely manner.

Review 75 (2024-05-12 - Rating: 5)
Steve was great came in and got the job done. Was very helpful with everything and helped solve our problem. Would recommend finding him if you call their company.

Review 76 (2024-10-12 - Rating: 5)
Steve was very knowledgeable, quick and did an overall Excellent job!

Review 77 (2024-06-09 - Rating: 5)
Called late Saturday evening for plumbing issues. Steve was out first thing Sunday morning and was done in under 2 hours. Fast, friendly and efficient!

Review 78 (2024-12-08 - Rating: 5)
Steve was amazing! Very professional and efficient.

Review 79 (2024-06-02 - Rating: 5)
Super friendly, knowledgeable and efficient. They cleared my problem in almost no time as well as giving me tips to avoid the same issue from recurring. Highly recommend!

Review 80 (2023-09-10 - Rating: 5)
Erik Rivas provided exceptional experience. He quickly diagnosed the clogged drain and fixed the problem with ease. Erik also took the time to explain everything to me and was transparent throughout the whole process. I also appreciated that he cleaned up the work area and left it better than when he arrived. Top notch plumber!

Review 81 (2024-12-07 - Rating: 5)
Great service. Steve was very friendly and knowable.

Review 82 (2024-12-14 - Rating: 5)
Steve was very prompt, solved our issue and cleaned up afterward.

Review 83 (2023-09-11 - Rating: 5)
Root-rooter continues to be my go to pluming service! Called these guys out today for a backed up commode. Service technician, Erik really went the extra mile getting us fixed up! The Problem was fixed quickand efficiently. I 100% recommend them!

Review 84 (2024-04-25 - Rating: 5)
Peter & Jesse came out and diagnosed my water heater problem. They performed a thorough assessment, answered all my questions professionally, and provided clear, helpful repair & financing options.

Review 85 (2023-10-10 - Rating: 5)
Had to schedule immediate service for a pipe clog that caused water to back up in the shower. Joshua and a trainee showed up promptly as the appointment was scheduled. Joshua quickly located the issue. The camera tech, Sean, was just as awesome as Joshua and the trainee. All 3 gentlemen worked together to resolve our issues and provide us with a reasonable and affordable solution to avoid future issues with the 50 plus year old piping/plumbing system we inherited with our recently purchased home. We will definitely use roto rooter in the future. Excellent service is hard to come by.

Review 86 (2024-03-15 - Rating: 5)
We received a very quick response from their plumber to uncover a break in our sewer pipe. They also provided next day remediation to correct the problem. Work included a warrantee for 5 years.

Review 87 (2024-12-17 - Rating: 5)
Steve did a great job. Clean and professional.

Review 88 (2024-06-03 - Rating: 5)
Steven was very polite and courteous. His work ethics are professional. Told me what was wrong.

Review 89 (2023-07-14 - Rating: 5)
Justin was great! Very professional. Cleared the problem in less than 30 minutes. It was convenient to schedule online. He showed up on time. He wore booties to keep my carpet clean. Highly recommend!

Review 90 (2024-05-18 - Rating: 5)
Mike arrived on the job quickly he was extremely knowledgeable. Had the drain unstopped quickly. And just an overall nice guy.

Review 91 (2024-06-05 - Rating: 5)
Steve came, diagnosed and explained the problem, gave me the estimate, and did the work. I am totally satisfied with the result, and the total came in under the estimate also.

Review 92 (2023-01-19 - Rating: 5)
I needed someone same day as my garbage disposal had fallen completely detached from the sink. I called and was told they could have someone out within two hours and actually had someone out within 45 min. Robert came out he was knowledgeable professional personable and very quick to replace our garbage disposal and fix a leak. He did a great job.

Review 93 (2024-12-09 - Rating: 5)
Steve is an expert on drains I recommend him to everyone.

Review 94 (2024-05-09 - Rating: 5)
Steven was our technician and he was fantastic. Quick to identify the issue and fix it. All around great service.

Review 95 (2024-11-20 - Rating: 5)
Punctual! Knowledgeable! Excellent work! Will be using again for future needs!

Review 96 (2024-11-02 - Rating: 5)
He was very knowledgeable and help us out a lot

Review 97 (2024-06-26 - Rating: 5)
Great work . Knew what to do .Very efficient quick, easy to communicate and work with . Productive, professional, Very informative , and gives suggestion, options ,solutions . Great service !!! 5stars

Review 98 (2024-07-01 - Rating: 5)
Erik with Roto-Rooter is the best out there. If you need plumbing work reach out to Roto Rooter and ask for Erik.

Review 99 (2024-06-02 - Rating: 5)
Had Steve show up to help fix clogged main sewage pipe. Work was quick and he knew exactly what he was doing. Would definitely recommend.

Review 100 (2022-12-08 - Rating: 5)
Robert came to fix our disposal unit. He was professional, polite, and very quick. The price was competitive, and very fair for the work done. I will absolutly be choosing this company for any future repairs, and will recommend them to others!

Review 101 (2024-06-04 - Rating: 5)
Mario came quickly, thoroughly addressed the clog and its cause, and was easy to work with. Problem solved and I am a happy customer.

Review 102 (2022-11-20 - Rating: 5)
James and Jake were amazing! Turned a nightmare situation into something manageable and took the time to do the job correctly and troubleshoot. They were patient in answering my questions and very informative. Also have great competitive pricing as well as good financing options for bigger repairs. Same day service and very professional. Would give 10 stars if possible. Look forward to using them in the future.Ps they also partner with donation groups and provide a discount for small donations not sure if it’s just around holidays but I thought that was a nice touch.

Review 103 (2020-08-26 - Rating: 5)
Jacob G. Came to do some work on our drains today - he was absolutely amazing and extremely professional. We really appreciate the honesty and great prices, also we really like that he took the time to explain everything that needed to be done to our sink and the repairs that needed to be done with time. AJ the supervisor also showed up to our home and was able to give us a quote for more repairs that our home will need with time - we are extremely satisfied with how today went and we will be using them in the close future. Will absolutely recommend to do business with them and will add that they were very good price which was very surprising as we thought they would be absolutely overpriced due what you hear about big companies. Jacob thank you again for the great service the Arellano’s are very happy about no more stinky drains !!!!

Review 104 (2024-06-11 - Rating: 5)
Matthew was the plumber sent to unclog my drains etc!! HE WAS AWESOME, VERY INFORMATIVE, AND HELPFUL!!! Thanks for being Great Matthew!!!

Review 105 (2023-11-27 - Rating: 5)
Vince from the Irving TX store came out, fixed it right up. He even gave me some Thankgiving turkey ideas because I told him I never cooked a turkey before and promised my son. Good job and friendly technician.

Review 106 (2022-08-06 - Rating: 5)
We just had Erik help us and was so knowledgeable. He explained and showed me everything he had to do and was very nice about it all. He definitely deserves a raise for his unbelievable customer service and willingness to go above and beyond. So please give him a good raise and better paying jobs you wont regret it

Review 107 (2023-08-25 - Rating: 5)
Roto Rooter was able to send out someone on the same day. Alex was very professional and explained what was going on and how things could be fixed. Very understanding with what was going on with myself and the house. Thank you!

Review 108 (2023-06-04 - Rating: 5)
I had a water leak/drip/stream coming from bathtub faucet. My house is old, and upon trying to fix the drip, he found that the stems and seat of the faucet were corroded and the seat was worn completely out. He got me up and running temporarily, but the stems needed replacing as they were probably as old as the house! He had to go to a specialty plumbing supply store to see if they had the parts to replace (until I remodel my bathroom). They did thank goodness, but he spent time fixing my problem (without additional expense and trip time), and with the utmost kindness and professionalism. This will be a temporary fix as I will be replacing this and plumbing behind the wall when I remodel my bathroom, but he got me up and running until I do. I highly recommend them as I have used them in the past for simple things (roto root tree roots) and they have always been professional and prices are very reasonable. Thank you again!!

Review 109 (2022-07-31 - Rating: 5)
Our bathroom drain was backing up, and we needed emergency after hour service on a Saturday night. Roto Rooter sent someone shortly after we contacted their dispatcher. Erik was very knowledgeable and professional. He diagnosed our issue right away and promptly repaired it on the spot. Sink drain works great now!

Review 110 (2024-10-07 - Rating: 5)
Steve, Spencer and Zach were prompt, courteous and knowledgeable.

Review 111 (2018-08-04 - Rating: 5)
I am very impressed. From start to finish. Fast, friendly, professional, ready, and willing. Customer service was at a 300 with the people I interacted with. I was notified every step of the way and received a call when there was a delay. Service on a Saturday and the tech that arrived at my house was very knowledgeable. I was educated on the issue and what my plumbing was like. The condition and options available. After the evaluation and discussion the tech started working. He did a great job. He was efficient but not in a hurry. I am very impressed with Alex. Roto-rooters brand was presented very well today. I do not want any plumbing problems but if I get any I will be happy to work with them again.

Review 112 (2024-10-27 - Rating: 5)
Very fast and friendly service! Highly recommended!

Review 113 (2024-06-12 - Rating: 5)
Great job worked fast and we didn’t have any problems. I will make sure to refer you to my family

Review 114 (2019-04-05 - Rating: 5)
Jeremy was great. He explained what the plan was, how he was going to do it, asked if there was any questions and fixed the problem. He listened to our concerns and made sure we were happy with his work after testing the fix to make sure there were no other issues. Price for the work was very reasonable. Root-Rooter and Jeremy were great and I would recommend them to my friends and family.

Review 115 (2022-05-18 - Rating: 5)
Were giving Charles, the plumbing technician, 5 stars, but we would give him 10 stars if possible. He did an outstanding job. He was both courteous and professional and took the time to carefully explain the cause of our issue and how the repairs would be done. He even completed the repair for less than his original estimate! We will definitely request him for future work!

Review 116 (2023-01-17 - Rating: 5)
I had an absolutely wonderful experience! I worked with Berkley and he was able to very quickly and efficiently solve my plumbing needs and was very kind and friendly. I would absolutely recommend Roto-Rooter Plumbing and asking for Berkley for outstanding service and will look to do so again in the future.

Review 117 (2018-11-26 - Rating: 5)
They were able to get a plumber out to me on a Sunday afternoon within two hours. They let me know as soon as he was on his way. He let me know, up front what he planned to do and what the charge would be. He was polite, professional and efficient. He answered all of my questions showed me the progress as it was made. He made sure that everything was tested to ensure that we were satisfied with his work. I was very pleased with the whole experience.

Review 118 (2022-07-14 - Rating: 5)
Nicolas was a very professional and polite service tech who knew what he was doing and very confident. Helped us understand the cost and know exactly what we were paying for. Would definitely recommend Rotor-Rooter for plumbing services and specifically Nicolas. He was quick and clean, ran the drain snake quickly and was able to clear the drain.

Review 119 (2024-06-02 - Rating: 5)
Steve did an amazing job! Very professional and clean! I’d recommend him!

Review 120 (2024-12-23 - Rating: 5)
Steve was courteous and informative. Much appreciated

Review 121 (2024-10-23 - Rating: 5)
Steve was great! Very helpful and respectful by placing boot covers on his shoes before entering. Thank you great job.

Review 122 (2018-08-24 - Rating: 5)
We were very pleased with the services received from Roto-Rooter. Kelvin; the technician that came out was great. He took his time and made sure to work through our plumbing issue. Even though we still need more services to clear the issue he made us very sure that solution is going to work.

Review 123 (2024-06-11 - Rating: 5)
Matthews a great guy. Shared information willingly. We started with the easy stuff first.

Review 124 (2024-12-09 - Rating: 5)
Steve was great.He saved the day.

Review 125 (2024-11-27 - Rating: 5)
Steve was great, knowledgeable, and fair with pricing!

Review 126 (2023-06-19 - Rating: 5)
Mario was very professional and told us up front what it would cost and he was able to get the drain cleared. It was an A/C drain and we had tried someone else who was not able to get it cleared. We really liked Mario and we will use Roto Rooter again if we have a problem

Review 127 (2024-11-03 - Rating: 5)
Steve, with Roto-rooter was great! He came promptly after we called roto-rooter plumbing and asked a few basic questions and got right to work. He was amicable and fixed my clogged sewer in less than an hour. Will definitely use them again.

Review 128 (2024-06-29 - Rating: 5)
Steve was fantastic! Prompt, informative, and friendly! Great customer service!

Review 129 (2021-08-28 - Rating: 5)
The person arrived at the scheduled time, very respectful he asked what were our needs at the home. Then he continued checking all the areas that were included and adjacent. Then he concluded and gave us his detailed findings of what was needed to repair our needs in the home. Then we got to an agreement and he did his job and more. Excellent person with great knowledge and respectful.

Review 130 (2021-04-16 - Rating: 5)
Had a plumbing emergency. Called a few places and no one could get out here for another few days. Then I called Roto-Rooter.Start to finish, the service was great. The woman who answered the phone seemed genuine and wanted to help. They sent a plumber (Ian) within a couple hours, maybe not even a full two hours later. Ian was kind and courteous. He knew his stuff and had our plumbing issue fixed in under an hour. Im glad theyre the company we went with! Thanks, Ian!Edit: Xavier came out later (after I wrote this review or I would have included him in the original post) and ran a camera down our pipes to find what caused the issue. He walked me through the video as he was running the camera, pinpointed where the problem was, and gave us a quote on how much that fix would be. He was also kind and courteous. Thanks Xavier!

Review 131 (2024-10-02 - Rating: 5)
Steve did a great job, very friendly

Review 132 (2021-12-26 - Rating: 5)
Eric was fast, courteous, and effective with diagnosing our issue and unclogging our drain. Will definitely contact them again if/when necessary! It’s Christmas Day, by the way, and this was the easiest and most efficient repair job I have ever encountered.

Review 133 (2022-03-29 - Rating: 5)
Ive used Rooter Router before and always had great experiences with them and this time is no different. A special thanks to Eric, the technician for this pleasantries and professionalism. His assessment and fixing the issue was timely and very professional.

Review 134 (2023-02-02 - Rating: 5)
When my husband called the Roto Rooter company, the receptionist said it would be 2 hours before the service man would be here, but she was wrong. He was at our door within the hour we called. My husband unlocked the gate to let him into our back yard, and less than 30 minutes he was ableTo fix the problem. When my husband came into the house to tell me to write a check, my husband had fallen on our ramp we recently had built. When I looked outside, the young man was sweeping off the mud and the ice from our ramp. It brought me to tears. He was such a nice young man, very professional, one could tell he had a heart for people. He didn’t leave until he had cleaned the mud from the ramp. If Roto Rooter has more employees such as this young man, you truly have a real treasure. His name was Andres. Thank you, Roto Rooter!Nathan and Teresa Benton

Review 135 (2023-07-27 - Rating: 5)
Erik delivers professional service incredibly knowledgeable! He gave me honest and straightforward information. I am truly appreciative of his service and knowledge. I would highly recommend!!! A+ service.

Review 136 (2018-10-18 - Rating: 5)
I had a great experience! The dispatcher called me a few times to schedule the service and then again to provide an update on the technicians arrival time. When the technician arrived, he was very nice and professional and cautious of my house/flooring. I would definitely recommend.

Review 137 (2021-01-18 - Rating: 5)
I had a clog in my line and went with roto rooter service. They came out super fast and cleared the issue up in a flash. Jeffrey Martinez was my tech. He was very professional and friendly. Explained everything he was doing and even tips to prevent future clogs. Ill definitely use them again in the future.If you need fast and reasonably priced services. Call roto rotor.

Review 138 (2020-09-13 - Rating: 5)
Robert was my plumber. He was very professional, safe, and efficient with his time. I asked him a few questions and he was able to answer them confidently with deep insight. RotoRooter as a whole was very professional.If I had to make a complaint it would be their estimates on arrival being a bit inaccurate (they told me an hour, it took three) but given the circumstances, I understand.

Review 139 (2024-05-18 - Rating: 5)
Matthew was amazing, super fast diagnosis, professional quick service, and very helpful explaining everything along the way!

Review 140 (2022-02-22 - Rating: 5)
Mr. Erik Rivas was very professional, he went above and beyond to get the job done. We are first time home buyers and a clogged toilet was definitely not on our ‘To-Do List’ We are more than satisfied with our experience! We will definitely be using your services again! Thank you!!

Review 141 (2022-12-30 - Rating: 5)
Jesse showed up with the two hour window, went straight to work, identified the problem, gave estimate and fixed the problem. Cost was more than reasonable. He was extremely pleasant especially for being called out on Christmas Eve. He did an outstanding job and he will be the reason we will call on Roto-Rooter in the future.Happy New Year!!

Review 142 (2024-08-31 - Rating: 5)
Excellent service. Steve was professional and timely 👏

Review 143 (2021-01-24 - Rating: 5)
David and Andres were very professional, knowledgeable, and arrived right on time! We have had a different plumbing company out before and they temporarily were able to fix the issue but werent able to provide any feedback on how to create a long-term solution. David was helpful in creating a possible solution for us. I will be using Roto Rooter again and highly recommend this company to others.

Review 144 (2021-01-30 - Rating: 5)
We had were having issues with out toilets and called Roto Rooter to have someone come and help us out. They sent Andrew and David and they helped us out with our issue. Andrew was able to identify the issue and fix our problem. As contractor myself we work hard to deliver exceptional service and Andrew and David did not disappoint. They were on time, communicated when they were to arrive. They explained everything that needed to be done. David was also able to help locate the area were out septic tank and give some idea what we needed to do. I would highly recommend Andrew and David. I hope not to need them in the future but I would look forward to working with them again!

Review 145 (2024-11-17 - Rating: 5)
Steve stopped by early, took great care of our line in no time at all. Highly recommend!!!

Review 146 (2022-09-18 - Rating: 5)
Nicholas is awesome! He came by and fixed my kitchen sink for me. The repairs where outside my level of knowledge, he had to snake the line. Thank goodness they have good quality people - especially on Sundays!

Review 147 (2024-05-11 - Rating: 5)
Had them out twice in as many days for plumbing issues, they are quick, efficient, and upfront with pricing. They helped us out a ton.

Review 148 (2018-07-20 - Rating: 5)
Alex Rodriguez is an excellent representative for Roto-Rooter. He was VERY knowledgeable and punctual. The service I received was far more than I expected. He will be my got o plumber for now on. I was very impressed and pleased with the service I received. Great job Alex...

Review 149 (2018-10-24 - Rating: 5)
We had a leak in our bathroom, and we called to see if they serviced mobile homes. They were out to our home within an hour of calling them. The tech gave us a quote, we agreed, and an hr later he was done. He was very friendly, and made sure that we were satisfied with the work that he did. Thank you Tony for fixing our plumbing issue fast and efficiently! Will definitely use their services again if we need them!

Review 150 (2024-06-29 - Rating: 5)
Steve was great and took care of all our plumbing issues.

Review 151 (2019-07-29 - Rating: 5)
Be careful there are many local entities with Rooter in their name, but there is only one Roto-Rooter. I thought that I was going to have wait a long time for an appointment; no so . They were ready to come out within 2 hours of my call. Very respectful of my home, the tech was knowledgeable, courteous, efficient and quick. Perfect experience.

Review 152 (2019-02-10 - Rating: 5)
Arrived earlier than expected and unclogged my toilets. I also have to commend the service rep as he had to clear quite a few leaves at night to get to the clean out. Had another cleanout today on 2/10/19. Steve arrived early and did a very thorough job. He is great!

Review 153 (2021-08-26 - Rating: 5)
Nothing worse than hearing a toilet bubble because the next move is for it to throw up poo on the floor. I called Roto-Rooter and they were here within the hour. The technician Andres was neat, clean, courteous and very helpful with his explanation of my issue. They were able to clean out the pipe and get ever working again. They were helpful with their pricing and the overall experience was a positive one.

Review 154 (2019-04-27 - Rating: 5)
Quick response and notified me of arrival in advance. Service tech was knowledgeable, friendly and quickly resolved clogged drain line. Kelvin did a great job! I would highly recommend him. Quick and thorough!

Review 155 (2024-10-26 - Rating: 5)
Called roto rooter plano and they had a technician out in less than an hour. Cleared the clog through the clean out efficiently and even brought out a camera tech to verify clear pipes. We had contacted other plumbers earlier in the week who didn’t fix it and wanted to charge us double for pulling the toilet to fix the problem, which was not needed. Thank you Steven and roto rooter. Reasonable, professional and efficient

Review 156 (2019-02-19 - Rating: 5)
This is a great company! Their customer service is very courteous and did a great job following up with me. Steve, who came out to fix the plumbing issue, did a fantastic job! Thank you Steve and everyone there! I will definitely use your service in the future!!!

Review 157 (2019-03-06 - Rating: 5)
The technician was very knowledgeable and professional. He completed the repair of the busted outside faucet in about 30 minutes. This included prep for soldering, attaching an adapter, and leak check. The job was done right and I appreciate the excellent work #133 Tony performed.

Review 158 (2022-09-18 - Rating: 5)
Great experience !!! The scheduler was wonderful and sent James in less than 30 minutes . James is the BEST he got here and identified the problem at first sight !!! Expedient response and resolution of the issue . James made recommendations and saved me a fortune . Professional , exceptional service !!! Thanks James !!!

Review 159 (2024-09-03 - Rating: 5)
Great service and very friendly! Would recommend

Review 160 (2024-05-19 - Rating: 5)
Steve came out to my house within an hour of me calling on an early Sunday morning. He got everything fixed in no time.

Review 161 (2018-10-24 - Rating: 5)
The experience was very positive. I got a call for clarification within an hour of calling for the appt. The technician arrived within the next 30 minutes. He quickly diagnosed the problem and began working to fix it. He replaced my garbage disposal which was leaking. He worked quickly and took care of it. Their labor cost is higher than a Home Depot or some others but the service was excellent. Thanks!!

Review 162 (2019-03-26 - Rating: 5)
I called on a Sunday and they were able to get someone out that same day. They let me know as soon as he (Moe) was on his way. He let me know, up front what he planned to do and what the charge would be. He was polite, professional and efficient. He answered all of my questions showed me the progress as it was made. Moe was very determined to make sure that the issue was fixed before he left. He made sure that everything was tested to ensure that I was satisfied with his work. I was very pleased with the whole experience and will definitely use Roto Rooter again.

Review 163 (2021-03-27 - Rating: 5)
Tony was excellent! They sent someone out without a trip fee (which is hard to find these days), then Tony gave me a very reasonable quote to clear my sewer main. He worked quickly and got the job done very well. I will definitely use Roto-Rooter again!

Review 164 (2019-06-10 - Rating: 5)
David Loraus was an excellent technician. He was very courteous, knowledgeable, and professional in all of his work. I would not hesitate to request his services again if we should ever need to call Roto Rooter again. He is an asset to your company in demonstrating very good Customer Service.

Review 165 (2024-09-07 - Rating: 5)
Quick response and great work by Steve for unclogging the bathtub drain. No second thoughts about where the problem is and what the resolution is. Perfect work done!

Review 166 (2021-01-19 - Rating: 5)
We had a drain issue and from Darrell in dispatching to our service technicians, Vincent, David Terry and John Scarbrough, everyone was highly professional, knowledgeable and friendly. They worked as a team in setting up our service in a very timely manner and were impressive with how they handled problem solving! When one thing didn’t work, they called in their associates to cover every detail. We were very impressed with their high level of service to insure our job was properly evaluated and fixed. They were also very fair and just with the pricing of our job and we greatly appreciated this aspect! John Scarbrough was called in to complete our job, with all the proper equipment and expertise to finalize what our job needed, including our final billing and we couldn’t be happier with his service and fairness. We not only are very satisfied with the work completed but we are extremely happy to have found our new plumber for all our future plumbing needs, in John! His honesty and integrity, combined with his skill as a plumber makes us feel very confident and comfortable. And to know if we ever have excavation needs, that David will be there, too! Roto-Rooter was the right company to call and the only company we’ll be calling in the future!

Review 167 (2023-06-26 - Rating: 5)
Mario was great to work with!! He fixed our kitchen sink in no time. professional and delightful - I would recommend him 100%!

Review 168 (2024-11-27 - Rating: 5)
Steve took care of us. He did a good job.

Review 169 (2019-01-02 - Rating: 5)
Clayton was amazing! I felt very safe and comfortable with him while gone alone. He quickly have me my options, along with price, and got to work. He even scheduled the follow up to make sure everything is running smoothly!

Review 170 (2024-12-04 - Rating: 5)
Great and fast service! Polite and patient technician!

Review 171 (2019-03-07 - Rating: 5)
Couldn’t be happier with the customer service on the phone or the technician who came to the house. First rate and professional at every step along the way. They came out at 10:00 on a holiday weekend but didn’t price gouge at all. A great experience. They will definitely be my first call from now on.

Review 172 (2019-04-12 - Rating: 5)
Mr. Warren arrived promptly on time. He was very pleasant and professional. I am more than satisfied with his work, he is excellent. I would highly recommend him and Rotor Rooter for service. ☺☺

Review 173 (2018-10-04 - Rating: 5)
Dusty was thorough, efficient and explained each of the repairs needed along with the breakdown of all charges so that I could opt out of certain things if desired. Roto-Rooter answered my request for a quote almost immediately and were able to schedule the next day. I will definitely call them again if needed. Thank you very much!

Review 174 (2018-08-21 - Rating: 5)
Kalvin deserves 10 stars!He was neat and courteous as he offered a full picture of what my options were. I felt well informed as I gave my approval.He fixed my problem in a short amount of time and charged exactly what he estimated.Thank you!

Review 175 (2021-03-23 - Rating: 5)
We are so pleased with the service provided. We called several 24/7 plumbing companies and they did not have availability until several days yet they advertise 24/7 service. It was 1am and it was an emergency situation with my tub and toilet backing up. One call to Roto Rooter and Jeff Martinez was our plumber. He arrived in less than an hour and unclogged the drain. He was very kind and courteous and explained what he was doing and why. If it wasn’t for the prompt response time and quality service then I would be paying for water damage cleanup and more. Thanks Roto Rooter and Jeff.

Review 176 (2019-01-30 - Rating: 5)
They called me & said that the service guy would be @ my house in 45 minutes. Christian arrived in time, assessed what needed to be done, gave me a quote. Did the job, told me what I could do to help prevent my sink from clogging all under an hours time! Super nice guy! Thanks so much!!

Review 177 (2019-01-05 - Rating: 5)
I been using this company for years and never disappointed. Very prompt, knowledgable and i have had every single issue solved each visit and on the first appointment. Thats a pretty big deal to me❣ I will say that this time, this man was my favorite!!!! My husband felt the same way. Wonderful person and worker.

Review 178 (2021-01-19 - Rating: 5)
Next day service. Very courteous and polite. Repaired a sink faucet instead of replaced. I have used them before and havent been disappointed with anything about them. Christian was one of the most courteous people to walk through our door doing repairs in our office. It goes a long way.

Review 179 (2019-02-06 - Rating: 5)
Christian was AWESOME! I did not have time to wait for maintenance at my apartment and he was here quickly and absolutely CRUSHED it!!! I have people coming in to stay with me tonight, and they have to leave in the morning. My tub would not drain. He fixed it. Happy customer. Great guy!!

Review 180 (2019-06-05 - Rating: 5)
Jason Mitchell is one of the best service men Ive ever used in any industry... so personable, informative, pleasant and very fair regarding job details. I also love the timeliness of Roto-Rooter being available for same-day or next-day service... Ill be using you all from now on for my plumbing needs!

Review 181 (2018-11-14 - Rating: 5)
The Roto-Rooter technician was awesome. He came in and evaluated the situation. He gave me options and we proceeded from there. I can’t read his name on my receipt (Ud***). He was terrific. He had a “can do,” attitude. The fixtures I had were the originals and he had issues getting some of the equipment off. He didn’t give up, though. Also no plumber’s crack alert. That’s worth four stars alone. :-)

Review 182 (2018-10-08 - Rating: 5)
Excellent plumbing service!! Called early in the morning and was able to get service same day ( 2 hours later ). The price as very affordable and work was done quickly and effectively. Would definitely use this company again for any of my plumbing needs.

Review 183 (2019-02-13 - Rating: 5)
The first technician arrive on time, he explained thorouglhy what he was going to do and the cost. He was very polite and answered all my questions, I asked him for another service, he called another technician for the second service and the second technician arrived promptly. Both were very professional, efficient and provided an excellent service.Very happy with Roto Rooter and I highly recommend their service.

Review 184 (2022-07-09 - Rating: 5)
James was ver knowledgeable. Found the root of the issue immediately upon arrival and had it unclogged in minutes. Considering I only called the company a little over an hour ago, that’s an amazing response time. Will use again.

Review 185 (2019-04-22 - Rating: 5)
This company was very professional, the representative walked me through what he was doing and gave an explanation of how things work. I was exceptionally please for the following reasons: honesty, customer care and advocacy. Thank you and I would highly recommend this company to my friends and family. God bless!

Review 186 (2017-03-10 - Rating: 5)
Great service. Great work done on a pipe and reasonable charge for it. Did not do work they could have done but would have charged me for. Probably saved me $2000.00 in revering me to a renovation company. Jordan Lusk was my contact on the spot. By the way I received a 30 dollar discount without asking. I told Jordan his company would have my repeat business.