Mr. Rooter Plumbing of Butler and Warren Counties

Located in Hamilton, Ohio

Address: 9320 Sutton Pl, West Chester Township, OH 45011, United States

Phone: +1 513-275-5759

Rating: 4.8

Services

Identifies as women-owned
Online estimates
On-site services
Wheelchair-accessible seating
Wheelchair-accessible toilet
Repair services
LGBTQ+ friendly
Transgender safe space
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-06-13 - Rating: 5)
I would definitely recommend Mr. Rooter. My main line drain was clogged, and it could not be cleared from the normal entry point that was at ground level. I called Mr. Rooter and Richard came out the same day and explained what was going on and how it could be dealt with. He returned the next day with his co-workers, Jerry and Robert. They worked together and were able to clear the main drain by accessing the entry point from the roof. They even ran a camera down and sent me the video.

Review 2 (2024-04-07 - Rating: 5)
I came here to write a glowing review! This past tuesday night, our basement flooded after the storms we had. Realized the flooding at about 730. We called a few 24 hour plumbers, but the soonest they could get to us was next morning. Then we called Mr. Rooter. They advised that a service guy could be out in 2 hours! Our guys name was Chad, and he made it seem like we were his only call of the day, even though he showed up at nearly 1030pm! Turned out we needed a new sump pump and our old one was clogged. He was super professional, personable, and really nice. He was also very fair with his pricing; he said he likes to treat others the way he would want to be treated. You dont get that kind of customer service these days. He explained exactly what was wrong with the old sump pump, and what the new one featured. He gave us several suggestions, including calling a company he refers to clean up and fix the wet mess, and he said this company works with our insurance to cover it! We had no idea, so we were forever grateful for his prompt and friendly service, and for putting our minds at ease! If you need an immediate plumbing service, Mr. Rooter is your company!

Review 3 (2024-06-16 - Rating: 5)
James and Chad were very nice and explained everything they were doing. They answered all my questions so I could understand what they were doing. I like that you get a call letting you know what time to expect them. I will be recommending Mr. Rooter to all my friends.

Review 4 (2024-03-08 - Rating: 5)
Highly recommend Chad with Mr. Rooter! Chad exhibited the best customer service I’ve experienced in any industry. He was truly fantastic. He was timely, friendly, efficient, and skillful. There was a leak at my main water line shut off valve and Chad replaced the ball valve and stopped the leak. If I ever have a plumbing issue in the future I will request Chad. I am very happy with my experience with Mr. Rooter Plumbing and they were able to address my issue same day.

Review 5 (2024-01-22 - Rating: 5)
Highly recommend ! From my call for help, Melissa was awesome, and was very clear on the process and timing. When Chad arrived, he was professional, friendly and respectful. Most of all he was knowledgeable and thorough. When completed, everything was not only draining perfectly, but the work area was totally cleaned. Thank you to Chad, as I am certain this was not your original Friday night plans, but you were very much appreciated. Thank you :)

Review 6 (2024-05-29 - Rating: 4)
I had to call for water leak on Memorial Day. Roto Rooter is very expensive, but they were able to get a technician out within 2 hours on a holiday evening to get my issue resolved

Review 7 (2023-07-09 - Rating: 5)
Chad!Chad!Chad! CHAD IS THE MAN! I literally cannot say enough about this guy. Plumbing is expensive anyhow but we got what we paid for. His service is amazing. He has top notch knowledge, customer service, patience, you can tell he loves his job and wants nothing more than to make his customers happy. Above and beyond. The man deserves a raise. Thanks Chad! Your our plumbing go to!!!

Review 8 (2023-10-02 - Rating: 5)
They were able to come and fix my clogged roof drain the same day. Other companies would not even help me. The gentlemen were very courteous and cleaned up after themselves. They will be the first plumbers I call in the future.

Review 9 (2023-07-31 - Rating: 5)
Eric Major was our tech that came out. He did a great job and was very curious and professional. The office staff that set up the appointments gave us a small window for the tech to show up which made it easier to meet him there.

Review 10 (2023-09-08 - Rating: 5)
Had my garbage disposal replaced. From the initial phone call to the job being completed was less than 5 hours. Deshawn installed the disposal he was helpful, professional and personable.

Review 11 (2020-08-13 - Rating: 5)
Josh our salesman was very clear and easy to work with. The pricing was upfront, fair, and came with no games - just a good low everyday price for us to consider. The installation team was on time, very professional, neat and accurate. Very appreciative of a job well done, on time and at a fair price.

Review 12 (2019-05-04 - Rating: 5)
The tech that arrived (Scott Amos) was very professional and did a great job. He answered all of my questions and gave me some maintenance tips for other items he spotted while fixing my main issue. As a newer home owner this was very much appreciated.

Review 13 (2021-12-12 - Rating: 5)
Zack was very polite and professional. He did the job and explained what he was doing. The clog ran all the way through the bathtub drain pipe to the basement where it met another pipe. We never would have been able to get to it on our own. He covered his shoes before coming in and didnt leave a big mess afterward like we had previously experienced with other plumbers. Hes just a very nice young guy and we were very happy with the work he did.

Review 14 (2020-07-15 - Rating: 5)
The crew from Mr. Rooter, came to give me an estimate for an outside garden faucet that was not working. No only Erick and his team was able to find the issue, but it also repair the valve pressure that was leaking. I was not expecting the replacement for a new unit but was needed. He accommodated me in his schedule and did it right then. There was good customer service and professionalism in the service provided.

Review 15 (2021-10-26 - Rating: 5)
Not very many plumbers do mobile homes, but they do, and they saved us. My wife and I just bought a place and love it, but 2 days in our drains were completely clogged. We called so many places and it took almost a week before we found them. Now we can use the bathroom, take showers, and just turn the water on without our place smelling like sewage. And, the guys were completely professional. They also didnt have to use any machines, so they knocked off $100 from the quote. Will only use them again in the future. Thanks Mr. Rooter!

Review 16 (2022-08-03 - Rating: 5)
I own a 100 year old house that had a shower and sink that would not drain and was plumbed in a way that confused everybody that looked at it. Chad and and Robert were fantastic! Whatever youre paying Chad is not enough because he really went the extra mile to fully understand what the situation was. A few times during the day we thought that we had come to a standstill And Chads thinking outside the box enabled them to narrow down the real issue. I cant recommend them highly enough. Also consider getting the Neighborly membership that will give you discounts on plumbing, electric and a host of other things. Very pleased with this company!

Review 17 (2023-11-26 - Rating: 5)
Deshawn Gay was prompt,fast and friendly. Knew what he was doing and did it quickly. Very impressed.Tub never drained this fast before. Thanks

Review 18 (2021-04-05 - Rating: 5)
This is the second time we have used Mr. Rooter and we had excellent service both times. Tom installed our water heater and did a great job. I would recommend Mr. Rooter to my friends and family

Review 19 (2020-05-04 - Rating: 5)
Everyone I spoke with especially the plumber that visited our home were all very polite and professional. They were able to come out the next day to clean out a slow draining pipe deep in the system. They had to be late due to a problem at the previous job but they called to keep me informed.

Review 20 (2021-06-22 - Rating: 5)
Installed an already purchased Aquasana whole house water filtration system and Tom did a great job! The job just finished but I have been assured, should any issues come about (I.e leaking) we can call them back.

Review 21 (2020-07-06 - Rating: 5)
Used over a holiday weekend. Responding next morning. Found them a bit more pricey then others ii checked after I made an appointment with them. Felt obligated to keep appointment. Good service but I paid for it.

Review 22 (2018-10-25 - Rating: 5)
Really great service! Our technician Luke H. showed up exactly on time and was able to assist us quickly. He explained the services easily and was very professional. Would highly recommend to anyone!

Review 23 (2024-02-17 - Rating: 5)
Quick response, friendly and professional, efficient. Would highly recommend for any of your plumbing needs.

Review 24 (2022-05-08 - Rating: 5)
Called and the service man was here within an hour and a half. Replaced my garbage disposal that was leaking and clogged quickly and was really helpful and polite.

Review 25 (2022-04-05 - Rating: 4)
Ive used them for the last few years. Excellent service at a fair price! Highly recommended.

Review 26 (2024-03-28 - Rating: 5)
Very reliable, easy to work with and fast response

Review 27 (2020-12-03 - Rating: 5)
Technician replaced a sump pump. Service was very efficient and technician explained the process. Very satisfied with the work.

Review 28 (2023-04-28 - Rating: 5)
Great company and the guy who got called out was nice and very professional!

Review 29 (2023-11-12 - Rating: 5)
Excellent service, technician was very informative, and answered all our questions.

Review 30 (2023-06-21 - Rating: 5)
Eric was so professional and friendly. We will definitely call again.

Review 31 (2021-08-05 - Rating: 5)
They were exceptionally professional and extremely timely on getting the repairs done on my property.

Review 32 (2021-11-08 - Rating: 4)
Bobby was excellent. He didnt give up until he found the problem and fixed it. Thank you so much!

Review 33 (2021-07-27 - Rating: 5)
Me Rotar installed new gas line after lightning 🌩️ hit our house Tom did an awesome job

Review 34 (2024-03-08 - Rating: 5)
They responded quickly to my emergency situation. Chad was great in helping resolve the problem. Next time I need any plumbing taken care of Ill be contacting this company. Definitely recommend

Review 35 (2022-07-16 - Rating: 5)
The representative we had was fabulous! Professional, courteous and efficient!

Review 36 (2019-06-15 - Rating: 5)
Fast efficient service at a fair price. Great customer service by both the dispatcher and the plumber.

Review 37 (2024-01-19 - Rating: 5)
Tom was on time and helpful, I would recommend.

Review 38 (2022-05-24 - Rating: 5)
Not many plumbers will come out on a Sunday to rescue 2 damsels in distress, Mr. Rooter did just that.

Review 39 (2019-10-05 - Rating: 5)
Wonderful company! Very thorough and answered any questions we had!

Review 40 (2022-12-29 - Rating: 5)
Fast and on time, fair pricing. Would definitely recommend.

Review 41 (2021-06-28 - Rating: 5)
The experience was good and on time arrival but it was a little expensive for the work done

Review 42 (2021-07-09 - Rating: 5)
Had a leaky pipe that I couldnt get to stop dripping. When I called, they were able to send someone out fairly quickly compared to some competitors. Our technician was Tom, who was definitely one of the friendliest and down to earth guys out there. Tom not only fixed the issue for a reasonable price, but he was also very knowledgable and took the time to explain our options along with the pros and cons of each. Any plumbing needs we have going forward, I will be using Mr. Rooter and asking for Tom.

Review 43 (2022-04-13 - Rating: 4)
Good communication and service if a little pricey.

Review 44 (2022-02-01 - Rating: 5)
Knowledgeable and friendly staff. Went out of their way to accommodate my needs.

Review 45 (2019-07-18 - Rating: 5)
Prompt and reliable services. Technicians are very knowledgeable of how to solve the problem and not waste your time and money.

Review 46 (2020-09-27 - Rating: 5)
The best!!! Josh and John and the whole crew.

Review 47 (2022-06-07 - Rating: 5)
They were wonderful and very helpful

Review 48 (2020-09-05 - Rating: 5)
Great service. Fast service and reasonable

Review 49 (2022-10-21 - Rating: 5)
Zach was great and thorough!

Review 50 (2023-11-14 - Rating: 5)
Great service!

Review 51 (2023-02-23 - Rating: 5)
Honest and experience worker

Review 52 (2021-09-16 - Rating: 5)
Mr. Rooter saved my day!

Review 53 (2025-01-05 - Rating: 5)
Eric Schultz is a great technician. He came to Spfld did amazing work and had a pleasant personality. A very determined worker. 👍