R.J. Tilley Plumbing & Remodeling, Inc.

Photo of R.J. Tilley Plumbing & Remodeling, Inc.

Located in Glen allen, Virginia

Address: 11058 Washington Hwy #1, Glen Allen, VA 23059, United States

Phone: +1 804-355-7110

Rating: 4.4

Services

  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
  • Repair services
  • Appointment required
  • Credit cards
  • Credit cards

Categories

  • Plumber
  • Bathroom remodeler
  • Kitchen remodeler

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-12 - Rating: 5)

    Fantastic service. Called in with a plumbing emergency rather late at night and was seen that same evening by David, after trying several other local plumbers with no success. We had a blockage in our sewer line and David was able to find the issue and fix us up quickly. Trustworthy and fair pricing for an after hours call. RJ Tilley will be our go-to plumbing service for our home.

  • Review 2 (2023-08-14 - Rating: 5)

    Tony was excellent, completed everything quickly, and for a bigger job that took most of the day, the price was extremely reasonable. We had the old copper lines that were leaking removed, new shutoffs put in, studs that had to be cut and replaced, and new fixtures for one of the bathrooms put in as well as new lines run for both. I would highly recommend them and will be using them again for any future issues!

  • Review 3 (2023-10-29 - Rating: 5)

    Had an emergency clog on Friday. Decided to hire this company to fix the issue on Sat. David returned calls promt. When he arrived he was professional, easy going, down to earth guy that tried his hardest to correct the issue we had. We have an extremely small crawl space and David made his way thru it and came back out extremely dirty. When the clog wasnt fixed after numerous attempts he tried something different. Eventually the clog was fixed in a timely manner. David gets 5 stars and r j tilley has a repeat customer now solely because of Davids work ethic.The answering service people were just a typical call service. They took my info and forwarded it along to David.Payment was easy.

  • Review 4 (2023-08-04 - Rating: 5)

    Verizon drilled a hole through a drain installing internet into my home. Called R.J. Tilley to help fix the damage and they scheduled a plumber to come out the next day. The plumber that came to repair the damage was amazing and the price was fair. Would recommend them to anyone and I will be using them for future services.

  • Review 5 (2021-01-11 - Rating: 5)

    1st time using RJ Tilley and it was super! Best Ive ever experienced with a plumbing company. Mr. Brooks who arranged the appointment was so kind and helpful. He got me scheduled right away for my sink emergency. Mark, the plumber, was tremendous! Professional, friendly and really knows plumbing. Got my problem solved quickly even though it was a bit unusual. Mark explained every thing and I was very happy with the service. Thanks so much!

  • Review 6 (2020-08-13 - Rating: 5)

    Yesterday we had an emergency backup at our office that was a total nightmare. I called several other plumbing services and they said it would devastate at least 4 business days before they could come. But then I called RJ Tilley I couldn’t be happier! They sent a knowledgeable and friendly repairman to my office within the hour. He singlehandedly blew out our drainage system, fixed the back flow issue, and even mopped the bathrooms in less than two hours. Seriously, left both bathrooms looking better than they did before the incident. And best of all was the fantastic pricing! I rarely write reviews, but no one beats them! While we used them for sewage issues, you can bet that we will be using them for all of their services going forward.

  • Review 7 (2022-04-28 - Rating: 5)

    Yesterday evening a pipe burst open while I was attempting to loosen the water line to our kitchen sink. I called RJ Tilley and someone actually answered the after hours line. I was put in touch with the on-call plumber (Tony), who made it to our home in about half an hour. Tony is incredible! He immediately assessed the damage and was able to solder the pipe with a new valve. He had me turn the water back on and waited to ensure there were no leaks. This was done in less than an hour. Tony was kind, courteous and professional. He also gave me a few pointers on handling the copper pipes. We are so grateful to Tony snd RJ Tilley. They are now our plumbers. Thank you!

  • Review 8 (2017-03-27 - Rating: 5)

    My drains were clogged in my bathroom and the water pressure was very low in the kitchen. Doug arrived my home and provided exceptional customer service and he was very professional as he performed his tasks. Everything is all cleared and working properly. I highly recommend for anyone to take advantage of their services. Sincerely, Happy Customer Tanisha Matthews

  • Review 9 (2023-05-10 - Rating: 5)

    They redid our master bathroom. Couldnt be happier with the end result. Everyone was professional, on time and knew what had to be done. We were presented a schedule prior to the work and they kept to it. We would definitely choose them again.

  • Review 10 (2022-05-13 - Rating: 5)

    I had an excellent experience with RJ Tilley Plumbing. Dave did 3 toilet installations for me. I will definitely call R.J. Tilley again! Also, each person I talk with in the office was very nice.

  • Review 11 (2020-06-23 - Rating: 5)

    Issues with two shower units. From the initial friendly phone exchange to job completion, we were very impressed. David was just who we needed. Well worth the price and we are very pleased with the results. Will be calling again to resolve any future plumbing needs, and would recommend that others consider doing the same.

  • Review 12 (2017-04-18 - Rating: 5)

    Doug from R.J. Tilley showed up and got our drains running in no time. He was on time and easy to talk to so I could understand what needed to be done. He also very skilled at getting the work done quickly. Prices were very reasonable. I know I will call on R.J. Tilley from now on when I need plumbing help!

  • Review 13 (2019-10-05 - Rating: 5)

    R.J. Tilley came out and installed a new Toto Drake toilet for us and we could not be happier with the process. The installer that came to our house was professional, knowledgeable, and conscientious. He was able to answer all of our questions and explained everything that he was doing and why. After he had completed the job he made sure that any mess that was made during the installation was completely gone. He basically mopped the bathroom floor. I had used R.J. Tilley for jobs in the past and would not hesitate to contact them again for any job large or small.

  • Review 14 (2019-03-05 - Rating: 5)

    We have been waiting to become empty-nesters before remodeling our guest bathroom that also served as the childrens bath.From the beginning we knew RJT was the right choice. They were responsive to our request for quotes, honest about the pricing and flexible with the scheduling. The project came in on time and within budget. Yeah!Each person that we had contact with was incredible. Steve, company President visited the house for review and to chat with us about what we wanted. Kind and made great suggestions. Lisa is a wonderfully talented designer who opened up on a Saturday (they are closed to the public on that day) to spend a couple hours with us selecting materials and fixtures. BTW, she is funny; could be a comic!The work teams were amazingly respectful of our home, cleaning it each day. Dana was patient with us as we worried about whether the project could be finished in time for a party we had planned. It was!What a great experience. We noted that best contractor that we have ever worked with. Thank you RJT team.The Bollings

  • Review 15 (2018-02-21 - Rating: 5)

    I had a toilet stopped up. R.J. Tilley sent out a certified plumber (Steve) who immediate diagnosed the problem, cleared the blockage and did the whole thing in under a half and hour. I am so glad I called them and they did everything I could have asked for at a very reasonable price.

  • Review 16 (2013-04-25 - Rating: 5)

    R.J. Tilley was there when I needed them the most. I expected a long wait to get someone to my residence and R.J. Tilley was able to but us back to normal within a few hours from my initial call. Looking back over the years I could have saved myself a few headaches if I called them first!Thank you for your Excellent Customer Service !Happy Customer

  • Review 17 (2022-07-05 - Rating: 4)

    Service too pricey. I had an odor coming from bathroom sink. Technician pulled stopper out the sink. Clean the gunk from it. Time it took to fix it was 5 minutes top. He called it a sink diagnostic. Cost $125 plus the call fee.

  • Review 18 (2019-10-30 - Rating: 5)

    Had R.J. Tilley come to address several issues at our house, and they couldn’t be more fantastic! We always find them to be professional and easy to deal with from scheduling to service, and it’s a bonus that they are a local, family run business. I’d really never want to use anyone else!

  • Review 19 (2019-08-29 - Rating: 5)

    So I was unhappy at first with the job that was done. The manager promptly sent another crew out to fix my issues. The promptness and courteousness is unheard of in my opinion and I am extremely happy with the job they have done. I would definitely hire them again.

  • Review 20 (2018-11-26 - Rating: 5)

    I called on a Sunday thinking I was going to need emergency service for a leak. I sent the tech (David I believe) a picture of my issue. He called me and instructed me on a simple fix rather than coming out and charging me the emergency fee. Great service I will use them for all of my needs.

  • Review 21 (2020-07-21 - Rating: 5)

    Perfect! Should have called RJ TILLEY 1st!! 👍The previous plumbing company sent a 2 man crew who couldnt unclog my main drain. I called RJ Tilley who sent a one man crew- A One Man Wrecking Crew he was too. He unhooked piping to get to clog and then went thru roof vent and gave us new piping 👍. Our dog loved him too. RJ Tilley from now on.

  • Review 22 (2016-09-30 - Rating: 5)

    Very personable and professional staff. I had three toilets removed and new ones installed. Work was done promptly and the house was just as clean as when the service man arrived. Very pleased with their service and experience.

  • Review 23 (2017-06-30 - Rating: 4)

    EDITED: Mr Kern, the president of RJT, called me and was extremely apologetic for the situation. He and his staff went above and beyond to make things right and we now have a functioning sink. He was extremely upset that we had had a bad customer service experience and personally made it right. Thank you.

  • Review 24 (2019-05-17 - Rating: 5)

    RJ Tilley did it again!! They remodeled our hair salon, Hair Park Studio, it is amazing! Quick, clean and accurate! So pleased with the work and kind employees!!

  • Review 25 (2017-02-24 - Rating: 5)

    I had a pipe bust in my house. They were there within 30 minutes. David was fast, efficient and professional. I would definitely use these folks again.

  • Review 26 (2024-02-01 - Rating: 5)

    Came in timely manor when we had no water- found the problem and fixed within an hour!

  • Review 27 (2017-05-25 - Rating: 5)

    Arrived on time, did a thorough investigation to see where the blockage was. Fixed the problem. Charged a reasonable fee. I will call them again if and when I need them.

  • Review 28 (2021-02-23 - Rating: 5)

    Nothing impresses me more than someone being punctual. We had an appointment at 10 today, and Mr. Brooks was here AT 10!

  • Review 29 (2023-07-26 - Rating: 5)

    Although the appointment window came and went without any sort of notification from the company, a quick call helped to relieve the curiosity of if help would arrive that day. That being said, the technician who arrived by the name of David was an absolute breath of fresh air from the previous plumbers that I had contacted in the past. First and foremost he treated me like a person, he kept me informed about what he was doing as well as his thoughts along the way as to what the issues could be, and he left after completing the job without the need for a follow-up.My favorite quality of David is that he did what no other plumber even suggested -- look underneath the house for a possible issue. Brilliant. This resulted in locating the clogging problem that I was experiencing (a bowing pipe, or as David musingly and accurately said the pipe had a belly. I felt like my dad was teaching me how to take care of my home which meant the world to me. Thank you so much David!This was my first time using R.J. Tilley Plumbing & Remodeling, Inc. and it will not be my last. Definitely recommend for reliable, quality service. As a tip: take the full day off instead of relying on the window time provided, but overall the quality workmanship and kind technicians are more than enough to make up for the wait. Thank you for the wonderful experience!!

  • Review 30 (2023-11-18 - Rating: 5)

    Had David come out to fix a water line. He was prompt, professional, and got the job done right. My family will continue to use R.J. Tilley because of their excellent employees.

  • Review 31 (2023-01-29 - Rating: 5)

    Great customer service!!! Quick and fast plumbing and professional and friendly

  • Review 32 (2023-08-01 - Rating: 5)

    I want to start by saying thank you so much to everyone at R.J Tilley. I’ve had a huge string of bad luck with my home plumbing and it felt like every week I was calling. Everytime I’ve called I’ve always had genuine, professional kind responses to fix the issues that has occurred. I want to thank everyone at R.J Tilley and those who came out to fix the issues with the plumbing at my home. The prices are great, the care they take for your home to rectify the issues are phenomenal. Thank you to Dave, Dave, Cindy, Tony, and Mark. Also want to say a huge thank you to the President of the company Steven. When I had no way to turn off the waters main at the street, he came out his way to help me find another way to turn the water off. I had the fire department with about 8 guys who came to try and turn the water off and we was unable but Steven came out to help me find another main in the home and was successful. Any issues that wasn’t fixed was promptly fixed. Thank you to everyone and thank you Steven for being so high up but so down to earth and caring for your customers/employees. Will always use you guys in the future ( god forbid anytime soon for any issues at the home ) but you are my first call. Thank you all again.

  • Review 33 (2021-07-05 - Rating: 5)

    Tub to shower conversion options discussed with Lisa Kazelskis (in my estimation a knowledgeable and consummate professional).

  • Review 34 (2023-01-04 - Rating: 5)

    Just before Christmas, the main water line from the meter to our house burst somewhere. We had no water and after many phone calls and requests for service, R.J. Tilley showed up to give us an estimate and were prepared to fix it for us the same day! They did a great job, were extremely reasonable and we had water back before Christmas.

  • Review 35 (2017-03-08 - Rating: 5)

    Great company. Fast and efficient. I highly recommend R.J. Tilley

  • Review 36 (2022-08-12 - Rating: 5)

    Thank you David and RJ Tilley for squeezing us in with such late notice on a Friday afternoon. You deserve a shout out for that... and for the job well done!!!

  • Review 37 (2017-10-20 - Rating: 5)

    The plumber was knowledgeable and friendly. I would use them again.

  • Review 38 (2021-05-17 - Rating: 5)

    Great experience, and service tech (Tony D) was awesome and conscientious! He took his time do insure the job was done right and tested his work several times. We found our plumbing company!!

  • Review 39 (2021-04-15 - Rating: 5)

    A great experience. Very professional and competent tech . I would add, though, my appointment was at 8:30 a.m. and technician got here at 10:00. I would have appreciated a phone call advising me about the delay because of an early afternoon medical I had scheduled. It just added a little stress.

  • Review 40 (2020-04-04 - Rating: 5)

    Had a busted garbage disposal...appreciate the quick and friendly service!

  • Review 41 (2019-11-04 - Rating: 5)

    R. J. Tilley provided excellent services to our family. They are honest, reliable and do neat and top notch work!! The design staff for kitchen and bath remodeling projects are first class!!!

  • Review 42 (2021-12-20 - Rating: 5)

    Very knowledgeable and a first rate job done !

  • Review 43 (2018-03-27 - Rating: 5)

    I had a horrible sewage line blockage last week that caused a mess in my basement. I calle R J Tilley and they sent two plumbers out. They had a big job getting into the pipe and getting the blockage cleared but they stayed polite and professional the whole time. They cleaned up when they were done and gave me some helpful plumbing tips. I’m so happy with the quality of service that I received and would recommend them highly.

  • Review 44 (2018-07-25 - Rating: 5)

    After deciding it was time to remodel our master bathroom, we selected RJTilley. From the moment we first walked into their showroom, we felt we were in capable hands with positive suggestions being made and allowing us to make decisions without being pushed into something we might regret. We were given a daily schedule so we would know what would happen each day and were impressed with the experienced RJT team who arrived on time, did their work well, and cleaned up each day before they departed. We also noticed the workers had great camaraderie which made pleasant days for all of us. Our new bathroom is beautiful and was finished in a timely manner. RJT guarantees that if we have problems down the road, they will correct anything to our satisfaction. Thank you RJ Tilley for a job well done!Don & Maggie Smith

  • Review 45 (2017-03-28 - Rating: 5)

    I had a great experience with this company. We had a leak in our bathroom, we called on Sunday morning and we were fixed by Monday afternoon.

  • Review 46 (2019-02-04 - Rating: 5)

    Really honest and good job for a very good price

  • Review 47 (2019-08-26 - Rating: 5)

    Great service, prompt and honest.

  • Review 48 (2017-10-21 - Rating: 5)

    Great products and excellent service!

  • Review 49 (2017-03-13 - Rating: 5)

    Professional, Courteous, and excellent followup.

  • Review 50 (2022-04-05 - Rating: 5)

    Great

  • Review 51 (2017-04-18 - Rating: 5)

    Great service

  • Review 52 (2020-10-24 - Rating: 5)

    Excellent service

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