Don Hoffackers Air Conditioning & Heating Inc

Located in Germantown, Maryland

Address: 19703 Waters Rd, Germantown, MD 20874, United States

Phone: +1 301-972-0017

Rating: 4.3

Services

Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-07 - Rating: 5)
I would highly recommend this company. We have used Hoffackers HVAC for many years, including installation of both a new gas furnace and air conditioner as well as a yearly service contract. We have always found them to be honest and trustworthy, with technicians who were very willing to answer our questions and provide needed advice. Importantly, they have always responded quickly when we needed service.We recently had trouble with our furnace, and although it took more than one trip to figure out how to fix it (it was an unusual problem, it gave heat but was behaving oddly), Hoffackers came through and for an extremely fair price.

Review 2 (2024-07-26 - Rating: 5)
We’ve used Don Hoffacker’s to replace the AC in two houses over the last 13 years and they’ve been amazing. We had 3 estimates from other well-known companies and DH came in at several thousand dollars less while providing significantly higher-rated, better quality equipment.The other companies were going to charge us just to lift the unit over our fence (several hundred dollars)… I asked Don Hoffackers how much that would be and they laughed.We have had the new unit for about 2 months and found a manufacturer defect on a part that caused some leaking. DH came out right away, immediately helped fix the issue and were incredibly apologetic even though it was undeniably just a manufacturing issue with a small part.Every time they’ve come out they’ve been professional, friendly and on-time.Strongly recommend.

Review 3 (2024-11-11 - Rating: 5)
Hoffackers AC and heating is the best. Have been using them for many years. They just installed a furnace for us. They explained the options and were very helpful. No upselling. They are a family owned small business.

Review 4 (2024-09-16 - Rating: 5)
A big A+++ to Don Hoffackers for helping out my elderly parents today replace their 30-year old Carrier HVAC system. They came highly recommended on Reddit so I was curious.Jack, Rui, Justin, and Scott arrived exactly on time at 8:30am and worked diligently for the next 6 hours to replace my parents system. They were kind, friendly, and knowledgeable and I greatly appreciate that they (particularly Justin!) took the time to explain everything in detail to my parents, sometimes multiple times. Shoutout to Rui too for taking pride in his work and being an overall awesome guy to chat with. Their repair work was clearly annotated and they tidied up afterwards too. I can wholeheartedly recommend Don Hoffackers to anyone in the Maryland area, and only wish they also did general plumbing work too haha.This HVAC replacement was a major headache and stressor for my parents and the whole process couldnt have been easier. They are very relieved and thankful for the brilliant service.

Review 5 (2024-06-18 - Rating: 5)
Our home was very hot upstairs as summer approached. We called Hoffackers because my family has used them for two generations, always with great results. We have found them to be dependable, honest and trustworthy.This time they came out and come up with a simple fix that solved our problems. It sent more cold air to the upstairs during summer and then more hot air downstairs in the winter. They are simple the best!

Review 6 (2023-11-21 - Rating: 5)
Hoffackers is just an all-around great HVAC company. We have been using them for more than 10 years, they installed two systems for us. More than once a technician has found an inexpensive fix or counseled us against spending unnecessary money on something: they are honest and trustworthy. Their technicians are smart, personable, professional, and great communicators. And their prices are fair, too: we received a quote that was $1200 more than theirs on our last job. Highly recommend.

Review 7 (2023-12-28 - Rating: 5)
Highly Recommend. We have had problems with our heater system for a couple weeks now so my dad decided to contact Don’s to help us figure what was going on. The 3 gentlemen who came to the house gave an accurate diagnostic, and fixed the problem we were having. They were very professional and were very nice! Once again i highly recommend!

Review 8 (2023-07-26 - Rating: 5)
Honest and trustworthy!! I was almost scammed by another company with a quote to replace my entire heating and cooling unit. I trusted my gut and called Don Hoffackers for a second opinion and Micheal came-by. I’m glad I did. It happened to be a small fix rather than the 10,000 fix I was quoted by another company. Absolutely trust and will return for future service. They have earned my trust!

Review 9 (2023-03-02 - Rating: 5)
Very impressive family-owned business. I called for a second opinion after another company responded to a service call and immediately said I needed a new furnace. Tim Hoffacker came the same morning I phoned and performed a very comprehensive check of the system, explaining every step of the process to me in very understandable terms. All that was needed was a minor adjustment to the gas pressure and I was good to go. His opinion was that my furnace has some good years left, which was the best news because I could not afford the $8,000 furnace the other company said I needed. Tim was professional, friendly, and clearly knowledgeable. As soon as my existing maintenance agreement is up with the other company, I will be switching to Hoffackers and they will definitely be my go-to sources when I DO end up needing to replace my furnace. Thanks Tim! And Donna - who was so nice to talk to when I called.

Review 10 (2023-01-12 - Rating: 4)
I have been using Don Hoffackers for over 20 years. They are very thorough and get the job done. The crew who did the installation was great. Thanks Scott and the guys! They are honest and trustworthy and reliable. They could use some improvement in communication IE: Phone calls returned and e- mails returned. Hence the 4 stars.

Review 11 (2024-07-31 - Rating: 5)
Richard is a great employee. Nice to work with a professional. I will definitely recommend Hoffackers

Review 12 (2022-12-10 - Rating: 5)
Just replaced a 25-year-old furnace plus outside a/c unit. These guys were superb. Richard was great in describing the options and gave me a competitive price. The installation people were also just top notch. They made a couple of minor adjustments I requested including fabricating an extra aluminum piece to close a gap next to the filter where it is inserted and fully explained stuff I need to know about the humidifier and thermostat.. All 5 of the guys who worked on the installation outside and inside were terrific

Review 13 (2022-12-25 - Rating: 5)
We’ve been working with Don Hoffacker for many years across several generations in our family. Always reliable and gets the job done. We have been so grateful for their service and support. Have worked with them for routine maintenance as well as installed new compressors for the AC. Advice is honest and always trust worthy.

Review 14 (2023-08-22 - Rating: 5)
I just had my 40+ year old HVAC system replaced by Don Hoffackers Air Conditioning and Heating. Right from the beginning, I was impressed by the professionalism displayed by the technicians, Harry, Justan, and Rui. They arrived on time and were courteous throughout the entire installation process. The system installation was executed flawlessly, and their attention to detail was evident in the final result.What stood out to me was their commitment to excellence—every aspect of the job was handled with precision. Their camaraderie translated into efficient teamwork, which undoubtedly contributed to the overall success of the project.Once the installation was complete, everything was left neat and tidy. The teams dedication to cleaning up after themselves demonstrated their respect for my home.I can confidently say that I would recommend Don Hoffackers without hesitation. Thank you for a job well done!

Review 15 (2022-07-27 - Rating: 5)
Hoffackers was able to work me into the schedule when our A/C went out. Tech arrived as scheduled and diagnosed issue on our older system. Parts installed early the next day and we are chilln !! Both techs professional, friendly and competent. Hoffackers has taken care of our HVAC needs for almost three decades. That fact alone is worth a sixth star.

Review 16 (2020-07-01 - Rating: 5)
We needed to replace almost our entire central AC system (condenser, evaporator coil, etc.). We ended up using Don Hoffackers and I cant recommend them enough. I want to leave a detailed review about my experience as new AC is not a cheap job. I got quotes from several local businesses, including the local favorite, Davis and Davis (no thanks). Don Hoffackers stood out for the following reasons:1) Quality of initial visit. Rob spent more time than the other companies diagnosing our needs. He provided me with a loose verbal quote on the spot that closely matched the written quote the next day. He also spent extra time and helped strategize about future HVAC needs should we remodel or expand, and shared interesting thoughts about our house. He was easier to deal with than all the other field managers I met with from other companies.2) Honesty. Hoffackers was the ONLY company who admitted that, yes, technically we could probably just replace the condenser and save money. They walked me through why this was a bad idea long-term. I actually knew all of this already - but Hoffackers was the only company transparent enough to acknowledge it. Instant bonus points.3) Right amount of follow-up. Davis and Davis was completely uninterested in our business, we just arent cool enough for them (pun intended). A different Rockville company called me every day wanting me to sign the contract - annoying and desperate. Hoffackers was appropriate and responsive in their follow up with me.4) Price. Hoffackers gave me an honest price.5) Install. The crew was punctual, polite, took proper COVID preventative measures, went out of their way to fix other issues such as a duct leak and drainage problem. It was a joy hosting them and their install job looks 100x better than my old one. No surprises, no issues, just professionals doing their job. As it should be.6) Brands. They are a Bryant dealer, which is great. Lennox has issues and I did not want a Lennox unit.I will update this review if I have any issues with this company. But as of right now, I can wholeheartedly recommend them for major jobs in Montgomery County. I think you will find them better priced, better performing, and all around a better experience than other local Montgomery County HVAC companies. Five stars.

Review 17 (2024-01-18 - Rating: 5)
Shout out to Joan who helped me troubleshoot an issue over the phone! Saved me and my family from freezing. I love a knowledgeable, good, honest company.

Review 18 (2020-10-23 - Rating: 5)
I called Don Hoffackers to diagnose an issue with my AC Unit. Carl, the technician was not only professional but super friendly. Carl answered all my questions & was eager to help. He made sure i understood what he was explaining. I was extremely satisfied with the service provided.

Review 19 (2019-03-19 - Rating: 5)
Let me start by saying we have a 24 year old unit. It stopped working last season and we knew that this season we were going to have to replace it but we were hoping if we called someone they could just patch it up and we could limp through another season. Todd came to our house and wasn’t optimistic but took his time thoroughly examining the unit and was able to fix our 24 year old unit instead of replacing it. He was personable and gave great customer service. Thank you Todd! We will continue using Don Haffackers in the future for all of our heating and cooling needs!!

Review 20 (2019-08-17 - Rating: 5)
Called very early on a Saturday morning expecting to leave a voicemail and Patty answered the phone. She is always so friendly and helpful every time we call. But to answer the phone before 7 a.m. on Saturday is amazing. Give her a big raise. Plus, all the repairman arrive on time and are very helpful. Highly recommend Hoffackers.

Review 21 (2020-05-27 - Rating: 5)
They were able to send a technician the same day I called. They even called to see if the technician, Adam, could come early! Adam was great, very professional, knowledgeable, personable, and he resolved the problem quickly, informing me of what he was doing every step of the way. Thank you Don Haffackers, we will definiately use you again!

Review 22 (2022-08-30 - Rating: 5)
The service people were here on time. Started working right away. Very polite and professional. Everything was explained where we understood. We have used this business for over 30 years.

Review 23 (2022-05-14 - Rating: 5)
The company has always responded quickly to any heating or cooling emergencies and the service has always been excellent. The technicians are pleasant and polite.

Review 24 (2021-11-12 - Rating: 5)
A friend recommended this company to me and I am so happy they did. They fixed my problem quickly and their price was very reasonable.. I am planning for 2022 to take out a service contract with them.

Review 25 (2021-06-17 - Rating: 5)
They are fantastic. Great service, always on time, patient explaining troubles and solutions. Been with them for more than 10 years, wont go with any other company

Review 26 (2022-07-08 - Rating: 5)
Great service. Reasonable cost. We’re able to come out same day when I had an issue

Review 27 (2024-02-09 - Rating: 5)
Harry is a phenomenal HVAC expert - extremely knowledgeable, professional and communicates in an easy to understand way.Patty is excellent on the phone Overall, this company is fantastic.

Review 28 (2024-08-29 - Rating: 5)
Always great service.

Review 29 (2022-09-15 - Rating: 5)
These guys service my office and home, and always provide exceptional service.

Review 30 (2020-08-09 - Rating: 5)
Solid, reliable, and honest. Ive used this company for 30 years.

Review 31 (2019-03-14 - Rating: 5)
Best service, price and excellent communication! Highly recommend! The best of the best, only better.

Review 32 (2019-04-12 - Rating: 5)
I always get great service and price, Harry is amazing

Review 33 (2019-12-19 - Rating: 4)
On time, little overpriced. Work was completed. No unnecessary sales behavior and attempts to sell you something that you desperately need and can not live without it

Review 34 (2019-08-06 - Rating: 5)
Dependable, reliable great service when you need it. They always are upfront about when they can get to your home, their work window is smaller than most, and Ive never had them come late.