Family Heating, Cooling & Electrical Inc.

Photo of Family Heating, Cooling & Electrical Inc.

Located in Garden city, Michigan

Address: 30210 Ford Rd, Garden City, MI 48135, United States

Phone: +1 734-422-8080

Rating: 4.5

Services

  • On-site services
  • Repair services

Categories

  • Electrician
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-10-28 - Rating: 5)

    I was first introduced to Family Heating and cooling by a trusted co-worker. He told me Mia that wont sell you anything you dont need. That was five years ago. Ive had my HVAC system replaced. All my electrical in the basement has been replaced. I have recess lights now, along with my electrical panel being brought up to code. Two exhaust fans for each of my bathrooms. I also introduced them to my mother, and she has had her HVAC and electrical panel updated as well. My mom was thrilled with the work, and that says a lot because my mom is very hard to please. Pete usually comes out and gives me a quote and explains everything that needs to be done. Hes such a nice man. My electricians are usually Lance and Chad they are great guys. I always make a request for Lance he is so knowledgeable and neat. Lance sets up his desk and works nonstop. The guys always clean up and then they show me everything they did and how it works. I always recommend this company to family and friends. Im in Redford, and I always pass inspection.

  • Review 2 (2024-12-21 - Rating: 5)

    Sales representative was out the afternoon on the same day we called. He explained very clearly what we should do and need it. Service was out on the morning that they had given us the appointment for. They were very professional. They were very careful when taking the old furnace out and putting a new one in cleaned up after they were done and I was very happy with their service.

  • Review 3 (2024-11-07 - Rating: 5)

    Family Heating & Cooling is great! -they only fix what is broken. I have rental properties and my home that Family has serviced for 35 years. Whether itā€™s forced air furnace, boiler heat, AC unit, hot water heater or whole house generator - they do the best job for a fair price. Recently I had technician Josue work on a boiler and was very impressed and satisfied. Josue went through the whole thing & made sure everything was working properly. His attention to detail was amazing. What a genuinely nice and professional person. I will continue to use Family Heating & Cooling for all of my HVAC and other needs because they truly do treat you like family.

  • Review 4 (2024-12-04 - Rating: 5)

    Family Heating and Cooling is an exemplary company. Their customer service is exceptional, their crew is clean, professional and shows pride in their trade, very knowledgeable with a positive attitude it was delightful working with the office staff and financing along with Derek and Jonah on a furnace and air install, and Matt and 2x Justins for lighting and ceiling fan installs.The entire workforce goes above any other companies standards.Thankyou for your Business and ServiceHave a Merry Christmas!Devoted customer Nancy R.

  • Review 5 (2024-10-31 - Rating: 5)

    Our technician, Troy K., was very professional, efficient and friendly. He answered all of our questions and suggested ways of saving money. Troy was on time, dedicated, and cleaned-up after servicing our furnace. All of the people we had contact with were worthy of a 5-star rating. Family... will always be our go to company for the services they offer. We would highly recommend this company to folks that need HVAC services. H. Fox.

  • Review 6 (2024-07-17 - Rating: 5)

    Sam came right on time, cheerfully spent over an hour in the sun cleaning my really dirty unit. Then he added some freon all for a really fair price! He gave me information on how to maintain my unit which will be very helpful. Thanks, Sam #933! Clean your unit BACK and front, folks!

  • Review 7 (2024-08-07 - Rating: 5)

    My wife and I have reached out to Family Heating, Cooling, & Electrical exclusively over the past 20 years for the purchase and maintenance of two furnaces, two A/C units, a whole-house generator, and a water tank. Based on the excellent care and service we have received, we have recommended Family to family members and neighbors. They experienced the same high level of service and support.Recently, our air conditioning unit failed, so I called Family. After a first technician misdiagnosed the issue, a second technician (John) was brought in. He discovered that the condenser unit, which was still under warranty with Carrier, was faulty. Brian, Family Service Manager, worked with Carrier to have the complete condenser unit replaced at no cost to me and also ensured that I was refunded the extra charges that were associated with the first technicianā€™s visit. The last technicians (Donovan and Trier) who installed the new unit did a great job and were efficient and courteous. Thank you, Family, for another wonderful experience! 5 stars!

  • Review 8 (2024-08-05 - Rating: 5)

    The three gentlemen that came over were fast, professional, and excellent at their jobs! This company is honest and their pricing is affordable. I cannot say enough about the professionalism. If their window was for 9-12 they were messaging and here before 9! In this day and age cost effective and punctual as well as professional is very hard to find. We will be using this company in the future for any of our heating and cooling needs.

  • Review 9 (2024-10-22 - Rating: 5)

    Weve been using them for the past 10 years for our furnace needs and wouldnt use anyone else. Always on-time, professional, knowledgeable and courteous. They dont try to sell you anything and are fair and competitive in pricing.

  • Review 10 (2024-11-06 - Rating: 5)

    I was told by a Thornton & Grooms tech doing annual preventative maintenance that the heat exchanger on my furnace, that they installed in 2017, was cracked and needed to be replaced immediately. I called Family Heating, Cooling & Electrical for a second opinion. They were happy to send out a technician to provide that second opinion, on a Saturday, no less. Upon careful inspection, Charlie, the friendly Famliy tech, assured me there was no crack and saved me over $2000. Thanks Charlie and Thanks Family! Your honesty and integrity have earned you a customer for life! I will be sure to tell everyone I know about Family Heating, Cooling & Electrical Inc. !

  • Review 11 (2024-12-28 - Rating: 5)

    Just had service check on my furnace.Andrew was the technician.Very professional, polite and qualified.Great service. 5 star rating.

  • Review 12 (2024-10-01 - Rating: 5)

    Family Heating was a great experience from start to finish. We had our Furncace and A/C replaced. The sales staff was great and the crew of techā€™s did a super job. Great communication, great install, cleaned up everything and explained everything we asked. Would recommend to others.

  • Review 13 (2024-07-19 - Rating: 5)

    Family Heating & Cooling has always done a wonderful job for us. They have installed our furnace, AC unit and now our hot water tank. I appreciate their service and reasonable pricing. The techs are always knowledgeable and pleasant.

  • Review 14 (2024-05-16 - Rating: 5)

    Just inspected by our cityCentral Air, furnace and electrical work all passed.Inspector states Family always passes because they do the job right!Price was half of other estimatesNorm the salesman that came out to give us a price was super friendly and personableTechs who did the job were very professional and courteousCould not be happier with the job they did.Great Company!

  • Review 15 (2024-08-27 - Rating: 5)

    Install team gave the extra effort. Worked through lunch and any well deserved breaks to get job completed in a timely fashion. Courteous, professional and listened to all concerns and addressed them. Far exceeded any and all expectations. Family is the correct name for this company. Thats how they treated me and how I treated them. Thanks all again.

  • Review 16 (2024-08-17 - Rating: 5)

    Can not share enough about how awesome my experience with Family was! Due to weather, we ended up needing 3 separate appointments. Everytime I was emailed, texted, and called when techs were on their way. The price point was very reasonable, and the techs were great! They explained the pricing of everything before it was done, so no suprise bills. They were honest and personable; shout out to Marcus who was super nice and put up with my badly mannered dogs who were in the way. Ricardo and Adam were respectful and competent as well. Will be using Family for any future HVAC needs. Thanks for the wonderful service!(Ive worked for years in the leak detection field, and have dealt with DOZENS of HVAC companies in MI; Family is def in the top in terms of quality and price)

  • Review 17 (2024-10-21 - Rating: 5)

    I have been using Family Heating and Cooling for years. Their service professionals are always on time, courteous, knowledgeable, professional and helpful. Today was no exception with their electrical team. Also a shout out to those answering the phones. They are polite and work to make the service date happen!

  • Review 18 (2024-10-22 - Rating: 5)

    I had Norm come and give me an estimate to replace my furnace and it was way cheaper than I was expecting- and itā€™s a Lennox. He played with my dog and was very friendly and kind. I will be using Family for future HVAC replacement/repairs. They are quick, efficient, and more than fair.

  • Review 19 (2024-07-02 - Rating: 5)

    This year, I made the decision to replace my 30-year old furnace and AC unit. I called Family Heating, Cooling & Electrical in Garden City. Norm came to my home and reviewed with me what type and size furnace/AC would work best for my Condo and quoted me a price. There was absolutely NO PRESSURE on his part for me to make a decision at that moment. He thoroughly explained everything I needed to know and answered any questions I had. When I decided to go forward with installation, I called Family Heating and they scheduled me for a June 14th install day. Kevin, Ed and Josh arrived early that morning. Each of them were extremely professional and very respectful. They were efficient and the job was done in just a few hours. I couldnt be happier for choosing Family Heating for purchase and installation of my furnace and air conditioning unit. They explained everything I needed to know before they left my home. I HIGHLY recommend Family Heating, Cooling and Electrical, Inc. They are the best!!!

  • Review 20 (2021-02-27 - Rating: 5)

    Did you know Family Heating installs water heaters? Family Heating has done it again! Iā€™m a DIYER. I tried along with plumber friend to install water heater. I thought we had it done but then complications. I had to call in the prosā€”Family Heating. They sent one of their best Mike ( installed my furnace) and Dominic. These skilled guys are super heroes! Not only are they masters of the trade but they have great interpersonal skills, customer service skills, and genuinely care about customers concerns and questions. I love that. Anyway these guys came and installed chimney liner, copper piping, gas line, cold water shut off valve, put my tank off floor according code, pulled permits and left my place cleaner than it was when they arrived. I now have hot water and it didnā€™t cost me a fortune. Itā€™s true Family will not sell you anything you donā€™t need. What are you waiting for? Call Family now before they close and get your appointment. Iā€™ve attached before and after pics for your viewing pleasure.

  • Review 21 (2024-10-03 - Rating: 5)

    Sam did a great job. Listened to the troubles we were having with our AC. He diagnosed, videoed and replaced the trouble component. While he was here he also check other electrical items to insure they were in working order. Friendly and fast service!

  • Review 22 (2024-09-26 - Rating: 5)

    Sam came out to our new house my husband and I purchased in Dearborn heights. He fixed the issues we had and eased our worries, he made us feel comfortable and gave great customer service. Thank you Sam!

  • Review 23 (2024-07-26 - Rating: 5)

    I am so happy I remembered Family hearing and cooling and electricalā€¦.. Sam 933 just left and helped me get my air conditioner working great after being told by another company I would have to replace my whole unit(furnace and AC) and left me with no air till I could get an appt with Family AH&E. Thank you so very much and I am now a loyal customer. So nice to do business with a honest and dependable people!!!!

  • Review 24 (2024-09-17 - Rating: 5)

    Water heater installation: The service installers, Dominic and John, were courteous, prompt and knowledgeable; overall a great service experience! Highly recommend Family for your heating, cooling services. Thank you..

  • Review 25 (2024-08-15 - Rating: 5)

    I recently purchased a furnace, air conditioner and hot water tank. They were amazing throughout the whole process. Since then a fuse on my furnace died and then recently on my air conditioner. When I reached out to them, they resolved everything quickly and effectively. Highly recommend!

  • Review 26 (2024-06-14 - Rating: 5)

    Ive been a contractor for over 35 years.Family heating and Air has been amazingly professional, prompt, and friendly exceeding All my expectations.From Norm coming out and doing my proposal in the beginning, to dealing with Eric, and their office staff has truly been a pleasureRegarding the installing technicians Nick and Adam. Both were extremely professional, polite, friendly. They were clearly experts with my Carrier system, taking a lot of pride in their workmanship, exceeding all my expectations.Family heating is in my opinion the best in the business. I highly recommend them over everyone else.Jack M.

  • Review 27 (2024-07-27 - Rating: 5)

    John S was here on time, to fix my AC. Very polite, friendly and knowledgeable. John went above and beyond. AC is working perfectly now. VERY happy I purchased my AC from Family Heating, I called in the morning was here an hour later.. Thank you for the quick service John and Family Heating..

  • Review 28 (2024-09-25 - Rating: 5)

    We hired Family to get our house ā€œup to codeā€ so we can sell it with the needed Occupancy Permit here in Garden City. Their crew was fantastic and their pricing was very fair. A FIVE STAR experience all the way!!

  • Review 29 (2024-07-11 - Rating: 5)

    We had a new carrier air system put in today. The guys from Family were very nice, and good at their job. Thought we were going to have to move our hot water tank to get the furnace out, but they were able to work around it, saving us $150. They came at 9am were gone by 3:30. I would recommend Family heating cooling, & electrical to anyone

  • Review 30 (2024-11-14 - Rating: 5)

    These folks were absolutely positively awesome! Lance and Carson were very professional and beyond kind. Family Heating Cooling & Electrical will be my go to from here out.

  • Review 31 (2024-09-03 - Rating: 4)

    My A/ C went out; Troy from Family heating cooling came out --on time --and within minutes, figured out the problem, fixed it and the cost was unbelievably fair. He was very professional, polite and VERY knowledgeable. I am happy beyond words.

  • Review 32 (2024-07-12 - Rating: 5)

    Whole house generator, transfer and breaker panel upgrade completed in the fall for my senior aunt, in a day. Then a few days ago the Dreaded Red Light happened! The technician was kind and patient with her, explained exactly why this happened (no repair needed), and no charge for the call. Made us both very happy!

  • Review 33 (2024-04-03 - Rating: 5)

    Outstanding and professional from the initial call to the completion of the job. I called Family to do an inspection and cleaning of my furnace and I am so glad I did. Andrew did the furnace inspection and cleaning. He was on time, polite, knowledgeable and gave me some great maintenance tips. I will be calling Family again soon for an inspection and possibly a replacement my old central air unit. I am confident I will get honest advice on if the current system needs to be fixed or replaced. I am definitely looking forward to doing future business with Family Heating, Cooling and Electrical. 5 Stars 100%

  • Review 34 (2024-09-18 - Rating: 5)

    Nick and Evan did a great job. They explained what they were doing and answered all of our questions. They were police and professional. Thanks to Family for their excellent employees.

  • Review 35 (2024-08-21 - Rating: 5)

    Our family have been utilizing Family for as long as I can remember. Steller work! Polite, professional and knowledgeable! They explained each step during install and answered all questions. We are so pleased and thankful! Janet & Brian Hayes

  • Review 36 (2024-04-11 - Rating: 5)

    I called Family heating and cooling and the customer service was very polite and accommodating. I was able to get someone out to my home that same week. Sam was my technician. He did an excellent job! He came out for a furnace inspection, and not only was he very professional, he covered every detailed. He noticed an element that was not aligned, fix it and my furnace has never sounded so good. I highly recommend the company and Sam.

  • Review 37 (2024-09-04 - Rating: 5)

    Made an appointment, got time window as promised. Technician showed up on time . turned out to be an easy fix, he had the part in his truck. I couldnt be happier with the entire experience

  • Review 38 (2024-03-09 - Rating: 5)

    Our experience was top notch from the beginning to the end. Norm that gave us the estimate was nothing but professional. Their quote was well below the 4 others we got also. The techs were on time and amazing. Beautiful work and great guys all around. They cleaned up everything beautifully, even hauled off our platform from old ac unit. Mike Wilcox and his partner were the best!! Highly highly recommend going with Family over anyone.

  • Review 39 (2024-08-09 - Rating: 5)

    We had a new AC and furnace. The workers were very nice. The sales people were very knowledgeable and made sure we knew how to work everything. They left my house looking clean.

  • Review 40 (2024-12-29 - Rating: 5)

    Came out for a furnace inspection. They were quick and informative.. good price too

  • Review 41 (2024-07-09 - Rating: 5)

    Lance and Carson installed chandeliers, ceiling lighting and smoke detectors for us, including some on very high cathedral ceilings. They arrived when they said they would, very friendly and efficient , and went out of their way to make sure we were satisfied with everything before they left. This is the first time we have used Family Heating Cooling and Electrical, and we will definitely use them for future heating cooling and electrical needs.

  • Review 42 (2023-04-26 - Rating: 5)

    We have always been pleased with the service weve received from Family Heating, Cooling and Electrical and today wasnt any different. We appreciated the friendly service and quality work to repair the damage that was caused to our electrical service entry during Februarys ice storm.

  • Review 43 (2024-09-20 - Rating: 5)

    Sam was our technician and did an amazing job!! He was very thorough and provided excellent customer service!!! He went above and beyond!! Keep up the great job .

  • Review 44 (2022-12-18 - Rating: 5)

    It was a great experience working with Family Heating and Cooling, (From the no pressure sales experience thru installation) They did a total Heating and Cooling replacement in 2-Days. Both techs (Mike W and Donavan) did a great job and answered all of my questions. We are happy the 35 year old system has been replaced with a more efficient Comfort maker system.

  • Review 45 (2023-01-14 - Rating: 5)

    Ive been using family since 2013, they installed our furnace, AC, and updated power supply. Ive always been impressed with their service, price, and great staff. John #484 fit us in on short notice this weekend for a heating repair, which I was beyond grateful due to having a special needs daughter with heart and lung issues.

  • Review 46 (2023-06-08 - Rating: 5)

    Mike and Donovan were the installation techs for my furnace remove and replace, humidifier installation and new thermostat installation. They did a professional job including cleanup. They had to make some ductwork at their shop, but it all came together in the end.

  • Review 47 (2024-05-21 - Rating: 5)

    I went to the Garden City location to get a flap for my AC vent pipe. I didnt know what size I needed so I brought the whole pipe :) Well, Brian not only had the flap in stock, but he put it on for me. I got my furnace and AC from them years ago and they were fast, efficient and cleaned up after themselves. I think they are the best and friendliest HVAC store around. Prices are great, service is beyond superb, and the employees are just the nicest people around. I would highly recommend this place.

  • Review 48 (2024-12-11 - Rating: 5)

    We had our water heater replaced by Family Heating. They were on time, considerate and left the area clean.

  • Review 49 (2023-12-13 - Rating: 5)

    Full disclaimer I called another company to come out, they tried to rip me off. I called family and not only did they lower the price, the customer service was great. When I mean great, I mean great I felt safe I didnā€™t feel like it was a rip off. I thought the price was fair and the installation was priceless. The time and care they took to make us happy is just incredible, David and Zach and great, family is great I am completely satisfied

  • Review 50 (2024-10-19 - Rating: 5)

    Thoughtful employees, explained installation process. Best quote out of three which is why Family Heating, Cooling, and Electrical was chosen for the job.

  • Review 51 (2024-04-12 - Rating: 5)

    My husband and I are very satisfied with the service provided by Family Heating and Cooling. The technicians arrived on time and worked diligently to install a new furnace, air conditioner, and hot water tank. They were very thorough and answered any questions we had. It was a pleasant experience from beginning to end.

  • Review 52 (2023-12-29 - Rating: 5)

    I just had my new high-efficiency furnace installed and Im extremely pleased both with the new unit and by the expert installation by Nick, Ed and Josh. They were very professional, respectful of my property, answered all my questions and did a thorough clean-up. I have always had excellent customer service from Family Heating and Cooling, and this was another great experience. The prices are very reasonable and techs are highly knowledgeable and competent. Thank you!

  • Review 53 (2024-07-18 - Rating: 5)

    To Family hvac&electrical,the two men you sent to install my new hvac unit were courteous and informative ,they cleaned up and there was no mess when they were done. They are a credit to your company. Thanks

  • Review 54 (2024-06-18 - Rating: 5)

    The guys had to work during an excessive heat wave while putting in my new central air unit. You have to appreciate that! The price was a big savings for my 982 square ft home, (over $1,500) from the quoted price by a competitor and same brand a Lennox also. Pays to get more than one quote.

  • Review 55 (2024-10-30 - Rating: 5)

    Professional work and very friendly technicians.- They answered all of my questions.- They took their time to do the job right.- Testing was done after job completion and the furnace was working great.- 100% great work and professional crew.

  • Review 56 (2024-05-07 - Rating: 5)

    Lance and Jacob came to my home today for some electrical work. Both of them were very helpful and answered all my questions. Lance was very knowledgeable and I learned a lot about flush mount fixtures and ceilings fans. They arrived early for the appointment and made sure all my questions were answered before they left. I have used Family Heating and Cooling in the past and will continue to do so. Lance and Jacob were great and I would welcome them back to my home for future work.

  • Review 57 (2024-05-24 - Rating: 4)

    I had a natural gas leak in the furnace control valve. Per neighbors recommendation, I called them and told them the exact furnace model. They sent someone quite quickly and brought the wrong part. So nothing happened for the first visit. Later they said they had to order the part and it is very costly, near $600. I found the part by myself and half the price they quoted. I ended up using their labor only.

  • Review 58 (2024-06-13 - Rating: 5)

    Great job and a fair price, I can recommend Family Heating and cooling with confidence. My new air conditioner system is working fantasticly. Been a customer over 20 yrs, never disappointed. Thank you šŸ‘

  • Review 59 (2024-11-25 - Rating: 5)

    Family Heating,Cooling and Electrical did electrical work for me. Lance, Justin and Justin did a wonderful job. They explained the things that they were doing. They were all very respectful of me and my floors as they went in and out. They did a wonderful job of replacing my electrical box and few other items. I would have them back in a heartbeat. I am making a list and am looking forward to having Family Heating,Cooling and Electrical doing that work. I highlyrecommend them.

  • Review 60 (2024-01-25 - Rating: 5)

    We found the workers and workmanship to be of the highest quality including timely starts and finishing their work of installation of a replacement water heater and the removal and replacement of a furnace plus adding a new A/C unit. Due to weather restrictions the installation of a required chimney liner to complete the job is yet to be installed delaying the completion of all work. I have been assured that will be completed as soon as weather permits and then the city inspection of all work will be scheduled. I have over fifty years of successful property management (over 9,000 apt units and six million sq ft of commercial buildings) and would rate Family Heating as in the top five of companies I have contracted with. Certainly I highly recommend them.WATSON REAL ESTATESTAN WATSON, Owner Broker

  • Review 61 (2024-12-10 - Rating: 5)

    Called family heating for an estimate on a furnace and hot water tank December 6, 2024 call me when he was on his way and showed up right on time and gave me a more than fair price. Schedule the installation, again call me when the installers were on their way Showed up right at 8:30 like they said, awesome Service and a great installation on both the furnace and hot water tank. Recommend this company highly!! And also, the ladies in the office are very pleasant and easy to talk withšŸ‘šŸ‘

  • Review 62 (2024-03-13 - Rating: 5)

    Had an A/C installed yesterday by Family Heating & Cooling. Canā€™t say enough about the two installers, Mike and Jonah! Great reps of the company! They were all business, neat, clean, and very efficient. Even worked through an unexpected issue, no problem. We RecommendFamily Heating and Cooling for AC/HC needs.

  • Review 63 (2023-05-12 - Rating: 5)

    Had a tankless water heater installed. The gentlemen were punctual, professional and knowledgeable. They educated us on how to use it too. Family Heating, Cooling & electrical is our go to company.

  • Review 64 (2024-07-18 - Rating: 5)

    Installers were great. They were helpful, friendly and cleaned up afterwards. We are very satisfied with the work.

  • Review 65 (2023-08-31 - Rating: 5)

    John helped us with our generator maintenance this week. Not only was he very thorough, but we felt that he went above and beyond to make sure we understood the scope of the services and even provided helpful tips on how to keep it running between maintenance. It was very refreshing to have someone that took pride in their work, and that was friendly and easy to work with. We also felt that the price was reasonable for the services performed. We would gladly recommend him to friends and family.

  • Review 66 (2023-12-09 - Rating: 5)

    Jose was fantastic! He did phenomenal job; he worked efficiently and explained everything clearly. He was quiet and considerate of our family while installing a new humidifier attachment for our heater. I highly recommend this company for its hard working staff and great reputation of honesty and integrity that it still maintains at its core.

  • Review 67 (2024-06-01 - Rating: 5)

    Family Heating and Cooling worked without breaks to install our AC and make sure everything works perfect! Really impressed with their work ethic and professionalism. We are very happy with the work

  • Review 68 (2023-12-03 - Rating: 5)

    I had service agent Troy ID # 931 come out to clean my furnace and humidifier. He was very thorough and provided me with step by step information as to what he was doing. The best part was Troy provided me with education in very simple terms as to how I should maintain my furnace & humidifier, he even marked with a sharpie the dials/switches that I to should set for summer & winter. I highly recommend Family Heating & Cooling and the great service Troy provided.Julianne~

  • Review 69 (2023-08-27 - Rating: 5)

    Lance, Corey and James did a great job installing the outlet for my generator. They explained how everything works and we went through the process together when they were done. Iā€™m very happy with their work. They were friendly and helpful with questions also.

  • Review 70 (2023-09-28 - Rating: 5)

    Two great guys came out from Family Heating, Cooling & Electrical, their names were Lance & Chris and they did a professional job of installing three pole chain lights in one half of my basement that didnt have any lighting. Theyre very courteous, professional and very helpful with any questions that I had. I would highly recommend them to do any work in your house.

  • Review 71 (2023-12-16 - Rating: 5)

    Had Family electric out to install a Generator bypass switch and once again I had a great experience and a job well done. Whoever does the hiring deserves a bonus! All the employees I have dealt with are friendly and very informative and can always answer all my questions. Great Company, thanks.

  • Review 72 (2023-03-19 - Rating: 5)

    These guys are so great. We received an estimate from them for a replacement furnace and new AC, and their prices were very competitive. Not just that, but Norm, who did the estimate, was awesome. Super friendly, patient, answered all our questions, took his time to size everything up and made sure we were comfortable with everything. Afterwards, we called to get clarification on a couple of things and their main office was super friendly, we felt like they actually cared. The ONLY reason we didnt go with them is because their financing options are limited - we chose a different company mainly because they used Michigan Saves program which allowed more flexible terms. Otherwise, we would have gone with them without question.

  • Review 73 (2024-01-04 - Rating: 5)

    Had water heater replaced and installed. Did an EXCELLENT Job. Very pleased and happy. Thank you.

  • Review 74 (2024-03-21 - Rating: 5)

    These guys are absolutely amazing! They installed a tankless hot water heater and we could not be happier. They were courteous and really took their time to do the job well.Thank you, Family Heating And Air!!

  • Review 75 (2024-04-15 - Rating: 5)

    Best price and best service! Steve and Josh did an amazing job installing our hot water heater and air conditioning unit. Highly recommend!

  • Review 76 (2024-06-04 - Rating: 5)

    Very happy with the services, gas line and furnace both, workers were very professional, even sweeping up after they were done. will definitely recommend your company as prices were also very reasonable.

  • Review 77 (2023-08-09 - Rating: 5)

    We contracted Family Heating,Cooling and Electrical for new whole house heating and cooling systems within the last six years. Their pricing was the best as well as their communication from start to finish. Their installers were professional and courteous. The same can be said for their office staff. We have used them for Electrical service as well. Also very professional and courteous. I would highly recommend Family Heating, Cooling and Electrical. I use them now and will continue to do so in the future. Thank you Family!

  • Review 78 (2023-12-22 - Rating: 5)

    Had to replace a pillow block bearing on my furnace, and went to Family Heating/Cooling. The Gentleman I spoke with went to see if they had one in stock, and came back a few minutes later with bad news..they didnt have one in stock. He did tell me he called a local supplier that had what I needed in stock.This is customer service at the best level possible. My only regret is that I did not ask the Gentlemans name.Thank you, much appreciated.

  • Review 79 (2022-05-07 - Rating: 5)

    I had an issue with my furnace so I called Family Heating and Cooling due to the great service I received the first time I used them. The person who answered my call was very pleasant and compassionate about my problem. The service technician, Ron was the most thorough, patient and informative technician I have ever interacted with. His greatest attribute though, was his honesty. My experience with Ron and all their employees have guaranteed me becoming a loyal customer. I will recommend them to my family, friends and anyone who needs their services. Please give them a call the next time you have a problem. I guarantee youā€™ll be so satisfied. Thank you once again to the employees and owners of Family Heating and Cooling!

  • Review 80 (2023-01-16 - Rating: 5)

    My husband and I had a hot water tank installed by Family Heating and Cooling. Our technicians was Paul and Ryan. They did a fantastic job with the installation and the clean up. Both guys was very professional and courteous. Family Heating and Cooling is by far the best heating and cooling company we have ever used to install all of our heating and cooling products. They also did a fantastic job installing our new furnace and Central Air unit a couple years ago.

  • Review 81 (2023-07-26 - Rating: 5)

    From the very first call, this team was professional and lovely. They were able to give an estimate over the phone for my problem, and when they had a slot open up for my electrician to come early, they let me know immediately. Rick was efficient and wonderful, and I will absolutely be calling Family next time I need any additional help.

  • Review 82 (2023-07-13 - Rating: 5)

    Your technician Kevin came out to fix my ac and provided hands down the best customer service and was extremely knowledgeable and quick at repairing my unit. He kept me informed and went above and beyond to make sure I was satisfied. You just gained a lifetime customer because of him.

  • Review 83 (2023-05-19 - Rating: 5)

    The workers that came to our home were friendly and professional. They cleaned up nicely each day after they finished.

  • Review 84 (2022-11-28 - Rating: 5)

    Really fantastic service. The company made every step of an unanticipated furnace replacement as easy and quick as possibleAll services, from the inital call, to estimate, to install were very prompt. Everyone took great care to keep me informed every step of the way.I had the pleasure of working with Darren, Norm, Paul, and Pat, all of whom were wonderful. I highly recommend using Family Heating and Cooling for any planned or emergency services, and will be using them in the future for Central Air and any other needed services

  • Review 85 (2024-05-21 - Rating: 5)

    Excellent service, and very tidy upon leaving.Kevin very knowledgeable, and helpful.Brian the Manager very easy to talk with, and help pointing out pros and cons of everything...Difinetly not pushy trying to sell something.....INFORMATIVE COMPANY...

  • Review 86 (2023-04-01 - Rating: 5)

    I had a really good experience with Family Heating & Cooling. Both the salesman and tech showed up on time. The office staff was very helpful and communication was excellent. I had a safety switch installed for my generator and was very pleased with the outcome. I will use them again!

  • Review 87 (2023-10-07 - Rating: 5)

    We had family and heating and cooling come out to check our air filter and change it. They realized we needed a new part for our heater and Jose came back out and installed that and took care of a leak from the furnace too! Great customer service and help! We will use them again!!

  • Review 88 (2023-12-16 - Rating: 5)

    Family Heating and Cooling, Garden City: Great job installing carrier air conditioning and evaporator unit on my existing carrier furnace. In at 9:00 am and out by 1:00 pm. Cleanup and operating instructions to my satisfaction. Price was great as well!šŸ‘Terry, Plymouth Mi

  • Review 89 (2023-06-14 - Rating: 5)

    Have used this company for years and Ive never been disappointed in any service provided. The two service reps that installed my ceiling fan and 2 lights exceeded even my expectations. They were professional, courteous, patient in responding to all my questions and did a wonjob with clean-up. Family is my go-to company.

  • Review 90 (2023-01-07 - Rating: 5)

    My friend recommended Family Heating and Cooling as my hot water tank died. They came out in less than 2 days! Charles and Dominic were very professional and did a fantastic job! I told them they have a customer for life! They were respectful and had the quality work done in less than 3 hours!!!So very grateful that good and honest companies still exist.

  • Review 91 (2023-07-31 - Rating: 5)

    Our a/c needed servicing. During this heat wave we were told it would be nearly a week ā€¦ instead, it was 3 days and all is fixed. Troy was very personable and did a thorough job. We are grateful to Family Heating, Cooling & Electrical for the job they did.

  • Review 92 (2023-06-27 - Rating: 5)

    Had a whole house generator, service panel, meter and boxes installed. HUGE job. The crew consisted of Conner, Kevin, Patrick, Lance, Matt, Saun, and Corry. They were very professional and respectful. They made sure I got exactly what I wanted and was satisfied. The crew worked extremely well together. I could not be happier with the outcome. Would HIGHLY recommend.Thanks, Ken

  • Review 93 (2023-07-18 - Rating: 5)

    Excellent. John S. Was my service repairman. He was running a little late from his previous call and I received at least 3 phone calls and text from FHC keeping me in the loop. (He was only 30 minutes behind). He found the problem, a dead capacitor with 15 minutes and everything was running when he left. John also made some fan and furnace checks AFTER he got the AC unit running. Could not be more satisfied. Family Hearing Cooling & Electrical is my default call for any furnace, AC, or electrical problems. Always worked out great. 5 Stars!

  • Review 94 (2023-05-31 - Rating: 5)

    We did not had hot water for the weekend and other companies gave us big budget to repair with out looking what is wrong. John S (#484) from Family heating company helped us and saved us big time. He is not a plumbing guy still he took time to dig deeper and removed the clog. I really appreciate his help, professionalism and quality!

  • Review 95 (2024-06-12 - Rating: 5)

    Technicianā€™s name was Sam (#933). He was friendly and incredibly knowledgeable. Very grateful for the wonderful service.

  • Review 96 (2021-11-16 - Rating: 5)

    My experience was excellent from the start. They were on time for my consultation and were able to provide a thorough and comprehensive quote very quickly. They called to confirm we were still good before the installation day. Patrick and Dominic were on time both days, were highly professional and customer oriented. They even installed my AC unit in the rain by erecting an awning over the installation area. They explained pertinent information, asked questions before doing certain things, followed up on questions I had, and consulted supervision on important tasks. The furnace runs great (we will have to wait until next season to test out the AC), provides much more even heat throughout the house, and is quieter than my old furnace. There were no surprise add-ons on my bill when they were done. It cost exactly what they quoted. All in all, these guys did an excellent job, and I would recommend them to anyone. I will certainly be calling them again for any of my maintenance, duct cleaning, and probably future backup generator needs. Great job Patrick and Dominic!

  • Review 97 (2023-06-15 - Rating: 5)

    The service technician, Chatlie, was super!Very thorough, clean, professional & did a great job. My furnace & air conditioner have not been this quiet in I dont know how long. Terrific work.Would recommend Family Heating for work in the future too.

  • Review 98 (2022-10-12 - Rating: 5)

    We had our fuse box changed over to circuit breaker and our Garage wired. Very happy with our service. Excellent work and very nice workers. Even our inspector said this was a very good job. I would recommend Family Heating and Electrical 100%.

  • Review 99 (2024-02-19 - Rating: 5)

    I called Tuesday came out Wednesday gave me a great price and i got next day installment for a furnace. The crews was great, they explained everything. Thanks family heating

  • Review 100 (2023-05-22 - Rating: 5)

    I cant recommend this company enough. I had them out to do a simple water heater replacement and when things started to go wrong Family showed they cared. They kept in constant contact through the whole situation and showed professionalism and compassion. How Brian and Juan handled themselves reflected how honest this company is.

  • Review 101 (2022-08-27 - Rating: 5)

    Nelson and Gonzalez were excellent in the installation of my new AC and Furnace. Everything was professionally done and neat. All the details of installation were covered with care. They cleaned up and left us with no mess. I would recommend this team anytime. They did not cut cornersā€¦

  • Review 102 (2024-06-02 - Rating: 5)

    Sam 933- was excellent . Very professional and gave a great checkup on my air conditioner and thorough. I highly recommend.

  • Review 103 (2023-04-18 - Rating: 5)

    My whole house generator wouldnā€™t work. John S. (Emp # 484) came to the rescue. Was very professional and explained everything to me that he needed to do. Also went above and beyond to explain future maintenance and how to put the system to manual start if needed. Have used this company many times and they have always done a great job fir a reasonable price. Very fair. A++++ service as always with family! Thanks

  • Review 104 (2022-12-22 - Rating: 5)

    Great experience working with this company from Ryan who did the estimate, everyone I had spoken to in the office and the technicians. Mike, Don and Ed were professional and went above and beyond to make sure the A/C system was installed properly and used drop cloths to keep my floors cleaned! They are very talented, professional and kind.

  • Review 105 (2024-02-08 - Rating: 5)

    The nicest crew ever!! So caring and professional explaining everything they did which was to install a new hot water heater. Family Heating is our new company to call.

  • Review 106 (2021-04-20 - Rating: 5)

    I highly recommend this company. I recently had a mini-split system (ductless air conditioning) installed in my home and have nothing but high praise for the entire process from start to finish. They did what they said theyd do when they said theyd do it. Appointments were kept on time, calls returned promptly, and the installers were beyond excellent. Every day they told me what theyd be doing that day and always cleaned up at the end of every day. They were very knowledgeable about the system they were installing and answered every question I had. Plus they did the installation right (an example is placing the cables from the units to the condenser between my house and the fence pole instead of through an existing hole in the chain link fence so that if the fence needed to be removed in the future it could be done easily). They took care to make sure the installation (which is mostly on the outside of my house) looked good, too. And to top it off - all that and a reasonable price, too! Well done Family Heating & Cooling! Youre my go to now for any future heating and cooling needs I may have!

  • Review 107 (2023-06-14 - Rating: 5)

    When our AC went out we were referred to Family heating and cooling from a family friend. Norm from Family heating cooling and electrical came out and we had a wonderful experience. He was extremely friendly and thorough. We had a 35+ year old AC system, and our service loop from the house to the city power was frayed and Norm recommended their electrician to come out and quote how much it was to replace that along with the HVAC system. This is where it went downhill. Rick from electrical came out and instead of just quoting the service loop like we wanted he refused and would only quote to have our entire fuse box to be moved and brought up to code. He stated that when they pulled the permits for the electrical that the city would come out and verify everything was up to code and if they didnā€™t fix that too, Family would be on the hook for repairs and they had been burned one too many times. After Rick left we immediately called Norm and told him we were not happy and didnā€™t know what to do. Rick from electrical wanted us to spend another $3,200 to upgrade the fuse box ontop of the $8,900 for the AC and furnace. Norm stated he would talk to his manager and call us back. Dan called us back and said he would have to come out and look for himself. Dan came out and said yeah it should be replaced but they could work around it. We signed the contract and scheduled the install. This is where Family heating and cooling really shined! Nick and Hunter from the install team were amazing. Kind, professional and efficient, the install went perfectly. Even with the little incident with Rick from electrical, Family Heating and cooling did a superior job with the install and we are very happy!

  • Review 108 (2022-11-03 - Rating: 5)

    The young Men were right on time, very friendly, worked continually, kept me informed what they were doing at all times, and I feel they are an asset to the Family Heating Company. They installed a new furnace/AC unit and thermostat and showed me how everything worked when finished installing and left their work areas very clean. I would recommend them to anyone and they would always be welcomed to work in my home. I was very satisfied.

  • Review 109 (2024-05-06 - Rating: 5)

    This was our first experience with Family Heating and Cooling. Very happy with our new AC unit. It works great and the service we received was professional and efficient.

  • Review 110 (2023-06-24 - Rating: 5)

    We love this company! We have used them previously for unrelated problems on an old furnace in a prior home.We were in need of central air and our furnace was old, so we decided it was time for both. My first call was to Family Heating and Cooling.The first step was the pleasant experience with our salesman, Norm. No pressure and honest visit with Norm.Then nobody came close to their price. I saved enough from the closest quote to upgrade to a high efficiency model and still have some more left in the bank account.Next is the management... On the spot communication, right up to the morning of the install.This was a two day install and what a neat and tight install it was! Plus, they give you a gfi outlet at the AC unit and when they put in the new chimney liner, they upgraded my hot water tank exhaust to the 4 that most codes require at no cost.Now for the meat of it. Let me tell you... My installers, Pat and Gerry (pronounced Jerry), were both very courteous and absolutely professional. Other than a lunch break, they never stopped moving and their choices for routing of PVC and copper lines really look good!I recommended to a friend and after three quotes, Family Heating and Cooling will be installing a furnace and central air for him in a few weeks. Service call, repair or install, make them your first call.Lastly, take a few bucks that you saved and buy these young men lunch, they deserve it. Thanks to everybody, from the owners all the way to the installers. Great job!Update: Over a year later and no problems. šŸ‘

  • Review 111 (2024-06-06 - Rating: 5)

    Service technicians arrived on time & installed the A/C on a timely basis. Steve & Joseph were courteous & respectful of my property.

  • Review 112 (2023-12-23 - Rating: 5)

    Installed new furnace and ac. SUPER SERVICE!!! WOULD HIGHLY RECOMMEND!!! In the last 39 years Family Heating and cooling &Electrical Inc has never let my family down!!! The crew is fantastic. Thank you

  • Review 113 (2023-10-20 - Rating: 5)

    While Family Heating and Cooling could not help me with the part I was looking for, as well as MANY other places could not, the counter service gentleman (I believe his name was Ryan(?)), went above and beyond in search of it.Thank you for reminding me what outstanding customer service is! šŸ¤— That is why you earned my business that day and will be remembered for future business as well.Thank you. You are appreciated.

  • Review 114 (2023-09-19 - Rating: 5)

    Great company: weve had them install a AC unit and generator this year. The team is professional, kind, consciousness, knowledgable and all-around thorough. Would not hesitate to call them again!

  • Review 115 (2022-03-18 - Rating: 5)

    We just replaced our boiler by Family heating and cooling. They were efficient, polite, and patient to explain any questions we had. Overall Dan and his partners did really good job and we are very happy with the work.We had about 4 different companies sent us proposals, and 3 of them were costing 2-3k more than this company which was kind of crazy. We are glad we found them and hope the quality doesnt disappoint us in the next couple of years.

  • Review 116 (2024-11-04 - Rating: 5)

    Good products , warranty work and parts , proffesional quality , professional heating and cooling installers and repair persons

  • Review 117 (2024-05-02 - Rating: 5)

    Lance & Justin did a fine job in installing more lights in my basement. They were knowledgeable and did a great job. I would recommend Family Electrical for your electrical needs.

  • Review 118 (2023-06-21 - Rating: 5)

    Weā€™ve used them for over ten years now for AC, Heating and electrical work. They are top notch and stand behind their work. Professional and courteous at all times and fairly priced. I just used them to install an EV wall charger which is an ever growing business line, couldnā€™t be more pleased! šŸ‘šŸ¾šŸ‘šŸ¾

  • Review 119 (2023-10-23 - Rating: 5)

    My hot water heater failed me this morning so I placed a call and they were out within 2-3 hours which exceeded anything that I expected. I lost my pilot but Tommie did tell me the steps and what to look for to fix the problem which I really appreciated. Excellent service! Exactly what I look for.

  • Review 120 (2020-07-13 - Rating: 5)

    If I could give more than 5 stars I would. From start to finish Family Heating and Cooling was nothing less than phenomenal! Arthur came out and gave me an estimate for a full A/C install (I didnt have any unit) . I got a few estimates before that but Arthur showed the most professionalism out of all of them. He explained everything and how it will be installed from start to finish, the price I got was far better than any other competitor. He didnt try to push me to accept the estimate at all. Well the next day I went to the office to accept the estimate and sign up for installation. Everyone at the office was very kind and professional. They set my appointment for about 12 days out. Install day day came and 2 gentlemen named James and Brendon, they installed and had my A/C running faster than I expected. They were also just as amazing as everyone else. The customer service from this company is truly outstanding. 10/10 recommend for your heating and cooling needs. I will use this company again for my moms house! Thank you family heating and cooling

  • Review 121 (2022-11-15 - Rating: 5)

    We are highly satisfied, repeat customers of Family Heating & Cooling. Once again, we have had a positive experience with this company. Today, Adam and Ryan installed our daughterā€™s new furnace/AC in her condo. Both of these gentlemen were professional, courteous, and completed their work efficiently and in a timely manner. We recommend, without reservation, Family Heating & Cooling to anyone needing this type of work done in their home.

  • Review 122 (2021-11-23 - Rating: 5)

    Juan and Gonzalo did a great job with my new furnace. These gentlemen went above and beyond and did a lot of additional work that I didnā€™t anticipate but I greatly appreciated. I will continue to hire Family Heating And Cooling for all of my Heating And Cooling needsā€¦ As I have for over a decade.The sales person was also very friendly, informative, and not pushy which I appreciate.I am a sales person for a local home remodeling company so I appreciate this level of service. Thank you very muchā€¦ These gentlemen did a wonderful job.

  • Review 123 (2024-04-17 - Rating: 4)

    We had a few hiccups on initial installation of a new Furnace & Central AC system that needs to be corrected with a follow up visit, but Family Heating Mat made everything right with no hesitation and the crew that came out to do the corrections were extremely professional and communicated very well to explain what they would do and what they did after it was all done - in the end we are very happy overall with the results.

  • Review 124 (2022-09-15 - Rating: 5)

    From start to finish this is an amazing company to deal with. From sales to set up to installation we enjoyed every phase. Paul and Anthony, our installers, weā€™re on time, friendly, and went out of their way to take care of us. They took their time to explain everything we would need to know about our new system. I would use Family Heating, Cooling, and Electrical again in less than a heartbeat. You should too.

  • Review 125 (2022-04-02 - Rating: 5)

    Ive used them several times (ac install, electrical repairs and upgrades, furnace cleaning, humidifier repair) since I purchased my house in the fall and am always impressed by their professionalism and service, as well as the fact that every person Ive had out has been friendly and respectful. I have found their prices to be very reasonable as well. I will definitely use them again-highly recommend!

  • Review 126 (2023-10-09 - Rating: 5)

    We have been using Family Heating, Cooling & Electrical for many years and they have always been responsive, helpful, and competent. Even after COVID.Just updating my review from past years to reaffirm a 5 star rating to the service we receive each and every year. Once again, this year (2023) we received top notch service from the Technician who came out (unfortunately did not catch his name) and are all set for the winter season. Is a real pleasure being serviced by Family Heating, Cooling & Electrical.

  • Review 127 (2022-11-17 - Rating: 5)

    They are very good friendly and timely. We had a roof top unit that needed repair. They came out diagnosed the problem gave me a estimate. I had them order the parts and make the repair. Everything is running normal Great piece of mind going into winter. I will definitely continue to use them as needed

  • Review 128 (2023-01-20 - Rating: 5)

    Our service person,John S #484 showed up on time and was very professional and friendly. He found the source of the problem, had the parts available with him, repaired it immediately and charged me a fair price. I am very happy with John and family heating and cooling.

  • Review 129 (2024-02-12 - Rating: 5)

    Sam was a awesome tech polite and kind we have a furnace in a crossbase and is not fun to get down there he can out did not hesitate to get right down there and get to work had it going within 35 mins. Thank you Sam for saving the day will definitely recommend you to all friends and family

  • Review 130 (2022-02-02 - Rating: 5)

    Ive been a loyal customer, trusting Family Heating, Cooling & Electrical for nearly two decades. Every aspect of their business continues to remain respectful, reasonable and professional. My recent service appointment was no exception. Ron arrived promptly and quickly assessed the situation. Furthermore, he explained, in detail, what was needed to resolve my issue. With every procedure came another detailed account. Not once did I have to wonder why or question his motives. Finally, Ron discussed all possible options in which to maximize future furnace operations. Ron has a wealth of knowledge; he was a joy to talk to. Simply stated, I have no choice but to continue to recommend Family Heating, Cooling & Electrical to my friends and family. Thank you once again.... job well done!

  • Review 131 (2020-12-05 - Rating: 5)

    Exceptional service always! Had a furnace installed a few years back and has been great! Just had a water heater installed today and installers did excellent work, were efficient, cleaned up well, and safe as they always wore their masks. Would not think about working with another company for services they offer. They are reasonable on price too! Thank you Family!

  • Review 132 (2022-10-11 - Rating: 5)

    I interviewed nine companies. Family heating and cooling came in the middle of the price ranges but the choice of equipment seem to be at the top in quality.The installers arrived exactly when I was told they were courteous well organized and very professional. I had specific requests for the installation and they accomplished exactly what I wanted. When all is said and done Iā€™m completely satisfied with choosing Family heating and cooling.

  • Review 133 (2021-12-25 - Rating: 5)

    Family Heating, Cooling & Electrical Inc. Is the best. They Installed my Heating system back in 2000. And now in 2021. I needed to upgrade my Heating and cooling. I have gotten estimates for over $10,000. so I called Family Heating, Cooling & Electrical Inc. And they saved me $3,000 for the same type of system. And when the city inspector came out for the inspection. They recognized the great job that Family Heating, Cooling & Electrical Inc did. Im very happy and satisfied that I called them.

  • Review 134 (2023-05-08 - Rating: 5)

    Excellent service from beginning to end. Thorough estimate, pre-walk thru regarding additional pipes for high efficiency furnace to great installation. Install team was friendly, knowledgeable, careful, and efficient. Thank you for putting an 11year installer on my job!

  • Review 135 (2016-04-01 - Rating: 5)

    I have used this company over the past several years on some minor furnace repairs and I have always received great service at a fair price. I recently had a new furnace and A/C installed and they gave me a great price and did a fantastic job installing the furnace. Eric and Charles were on time both days and did a great job installing the furnace (very neat and clean). Jay N. came out and gave me a great price on the whole package. I cannot say enough good things about Family Heating an cooling, try them, you will not be disappointed.

  • Review 136 (2023-01-10 - Rating: 5)

    Paul and Ryan were awesome! It was like having friends over. Very professional, but fun. I have had Family fix my furnace for years, but after twenty seven years? It was time for new and i am beyond happy!! Thank You

  • Review 137 (2024-02-29 - Rating: 5)

    Eric was great! He serviced and cleaned our furnace. Excellent customer service when I called too. Highly recommend them.

  • Review 138 (2021-06-22 - Rating: 5)

    For the past 15 years, every technician who has come to our home to service or install our AC units or our furnaces has been on time, very knowledgeable, efficient, and friendly. Additionally, they have taught me how to do the simple maintenance tasks to keep them away and prolong the life of the systems. And, the price is always right. Great people... great company!

  • Review 139 (2023-02-02 - Rating: 5)

    We lost power in our living room. Our technician Rick came, found the problem came in and fixed it less than 30 minutes. I requested 4 other things that needed fixing. He came back the next day and knock that out in less than 2 hrs. The total for everything was less than what most electric company was charging just to trouble shoot it. Great place to get electrical work done and more than reasonable pricing!

  • Review 140 (2023-01-10 - Rating: 5)

    Ive been using this company for a few months now and theyre always responsive, very professional & quickly service your problem. John S. is amazing & helps me understand the problem & whats causing it. He does great work. I Would highly recommend this company to friends and family. Thank you once again for your expertise!

  • Review 141 (2024-01-04 - Rating: 5)

    These Guys Are Spot On!!! They Put A New Furnace In My Nephews, My Brothers, And My House!!! Professional And Curtious!!! They Do Good Electrical Work Also!!! They Make Sure That You Understand EXACTLY What They Are Talking About!!! Highly Recommend You Choose This Company!!!

  • Review 142 (2023-12-15 - Rating: 5)

    Two man team; very professional, polite, and did the job quickly. Took a great deal of time to explain the system they installed, and with great patience šŸ˜Š. Highly recommend this company.

  • Review 143 (2024-01-16 - Rating: 5)

    I highly recommend Family Heating & Cooling. David and Hunter from Garden City installed my furnace in less than one day. Excellent communications and customer service!

  • Review 144 (2022-10-31 - Rating: 5)

    Landen was here this morning to do a ā€œcheck-upā€ on our furnace. He was wonderful! He was on time in his arrival, friendly, professional and very knowledgeable! He found a problem with our furnace, and is working to order the part we need to correct this problem. We appreciate his great service!

  • Review 145 (2023-06-14 - Rating: 5)

    David and Derrick were very courteous and respective to me and my home. They were a great team and supportive of each other. Got the job done and explained what they did and even cleaned up after.

  • Review 146 (2023-03-18 - Rating: 5)

    John S. #484 Was very professional and nice. We had a noise coming from the furnace that another company could not find. John did not give up till it was located and fixed properly. We will absolutely call Family Heating and cooling for any HVAC needs in the future.

  • Review 147 (2022-01-21 - Rating: 5)

    We are so happy with our Lennox furnace ( GREAT product ). Everyone we dealt at Family were very professional, helpful and knowledgeable about the product and installation project. Service was the best! Jeff and Devin worked hard to complete the installation in 1 day, Great Work!!. Wish we didnā€™t wait so long to make our purchase. We are living much warmer here in Highland TWP, thanks so much!!!!!!

  • Review 148 (2023-09-15 - Rating: 5)

    Thank you, Josue, for a fantastic job! Thank you for explaining how things work, and for taking the extra time to install the new thermostat. You are a great asset to Family Heating! Future work, I hope to have you come out... thanks again.

  • Review 149 (2019-04-18 - Rating: 4)

    This is a review for the electrical department only. I called for an estimate to install a whole house surge protector that I had purchased and was given an estimate that was within the range of the install price from the manufacturer. A date was scheduled and on the installation date they called first thing in the morning for a two hour window for the appointment. They arrived during the 2hr window and looked at the equipment and decided they needed a new breaker and it would be another $20 which was fine. They left for Home Depot and were back shortly with the new part. Twenty minutes later my box was installed and powered on. I am glad on deciding to have a professional do the job as I told them I was going to to do the work myself and they told me my way was going to only protect half of the house. So all in all very professional and within the quoted price. I have had quotes from them in the past and they have always been on the lower scale of received quotes. My biggest problem, payment is with check or cash only? What year is it, my tow truck driver and the lady at the farmers market take credit cards. This makes the professionalism of the company look unprofessional. Took a star for this. Other than that I would recommend, and will use again myself.

  • Review 150 (2023-01-09 - Rating: 5)

    John S. #484 was our serviceman today who replaced a heater sensor. He was very pleasant and knowledgeable. What a super person who is an asset to Family Heating & Cooling. The 1st serviceman who came to my home last week was inexperienced and did not solve my issue. John S. was a better person with skills. Thanks for sending him out to my home.

  • Review 151 (2024-10-24 - Rating: 5)

    Had a new AC unit installed today and Donovan and Joe did a great job! They were very friendly and arrived when they said they would. They cleaned up and removed the old unit. Very pleased with their workmanship. Thank you!!

  • Review 152 (2022-06-25 - Rating: 5)

    I normally do not leave feedback but on this occasion, I feel the need to provide well deserved feedback to where it belongs. Family Heating and Cooling acted with pure professionalism from the start of proving a quote, getting the required permits, to the actual install. We had our A/C unit replaced by two of their employees, Conner and James. The blower is an attic unit and today was a 90-degree day which meant brutal time spent in the attic for the coil replacement. Conner and James did an absolutely fantastic job, and even took the time to stop and answer any question we had. Pure professionalism by both. I wish all contractors were of this caliber.

  • Review 153 (2024-02-12 - Rating: 5)

    Upgraded my AC System, worked with me through miscommunication issue on runs, then talked me through decision on whether to install extra runs going through a floor, answered questions about the unit. Now I have to wait till summer to see how well it works!

  • Review 154 (2022-11-14 - Rating: 5)

    Paul and Dave N installed a new hot water heater for us. They were friendly, professional and did a fine job. They exceeded our expectations by replacing two old malfunctioning valves on our water supply lines to and from the heater with new updated ones.

  • Review 155 (2021-12-23 - Rating: 5)

    I called and received a quote to replace my water heater over the phone and that was the exact amount they charged. No added fees or upsells. I also did my due diligence and got other quotes but Family Heating, Cooling & Electrical Inc. price was anywhere from $500 - $1000 cheaper than the competitors. I knew Id gotten the BEST price from Family and appreciate their service. I will call them when I need a furnace and air too!

  • Review 156 (2019-10-31 - Rating: 5)

    Mike and Erin came out on October 17th, 2019 to replace a very, very old boiler we had (1940s). They were professional, courteous and very polite while doing their job. It was a two day process, as we knew, and I actually looked forward to them coming the next day. They finished our job as promised, cleaned up beautifully and went on their way. I would recommend Family Heating & Cooling to anyone! They do great work and we have a beautiful, and smaller, new Boiler! Employees are trained very well and they are so personable!!

  • Review 157 (2022-04-17 - Rating: 5)

    Our furnace stopped working late on a Sunday. We called as soon as Family opened at 7:30 on Monday and were told they would contact us when they could fit us in. Not even 10 minutes later, they called back and said they would be here between 8:30 and 9:00. Sure enough, they were here by 9, replaced a part and were done before 10:30. The gentleman who fixed our furnace was friendly and courteous. Could not have asked for better service. So thankful for Family Heating and Cooling.

  • Review 158 (2023-02-23 - Rating: 5)

    Excellent staff, fast, friendly, professional, quality workmanship. Would recommend, responsive service. Addressed all my concerns, explained total project in simple terms. Staff even did estimate, during a blackout at my home, went above and beyond. Very busy shop.

  • Review 159 (2023-03-19 - Rating: 5)

    Wonderful experience from start to finish! From the sales representative, Norm, to the furnace technicians, Derek, David, and Juan, everything went smoothly. They were all extremely professional, kind, and courteous..

  • Review 160 (2024-09-25 - Rating: 5)

    Ricardo with family heating and cooling came to our house for service of our boiler and ac unit. He was very professional and did great work. Would definitely hire Family Heating and Cooling again. Ricardo Hurtado is a great technician and representative of the company! All around great experience.

  • Review 161 (2022-01-04 - Rating: 5)

    These are good people. My husband wanted to fix our A/C. They were great selling him the part he needed & even helping him fix it for a nominal fee. This is an honest company with reasonable prices. Highly recommend!

  • Review 162 (2019-06-05 - Rating: 5)

    I had good experience with Family. When I got estimates from other companies, Family was the only one that didnā€™t seem pushy. They were the most reasonably priced, and didnā€™t factor in DTE rebates into the final cost to make it look cheaper. And they were the lowest price even without the rebates factored in.Iā€™ve had my system for two years now. In the beginning I was not happy with it or with Family. But it turned out that the year I purchased mine, Carrier made changes to their AC system that when it ran, you could hear the buzz of the refrigerant line. Because that year, to cut costs, Carrier removed the damper in the unit that absorbed the vibration. In which they have since started using again.In the end, Family did updates needed to make my system quiet. One of the techs told me (and I believe him) that Family does not know about internal changes made to systems until they start installing them. So I canā€™t fault them for the issues I had. But all that matters is they took care of the problem without any hassle. I do recommend them.

  • Review 163 (2022-02-15 - Rating: 5)

    Called Family, had to wait a day due to demand of their services and MIs cold winters. John S. came out, quickly diagnosed the issue, had the part in the truck, and got our house warming up again in about 90 minutes. Really appreciate Familys service and business as a whole - customer focused, always professional and courteous, and quality of work is excellent. Thank you, will always be my first place to call with HVAC issues.

  • Review 164 (2023-07-19 - Rating: 5)

    John S. was a fantastic tech! Knew everything about everything related to our unit it seemed like. Fixed our issues. Great employee, would highly recommend him to anyone needing heating and cooling repair

  • Review 165 (2023-03-06 - Rating: 5)

    Dave and Derek were on time and very courteous. They installed our furnace and thermostat quickly and quietly. They put down tarps on the flooring and stairway.We always use and recommend Family Heating and Cooling.

  • Review 166 (2017-07-01 - Rating: 5)

    Have used them twice - once for a broken water heater (replacement) and once for an AC repair. The service techs were very prompt and respectful. They diagnosed the issues and communicated in a clear manner. It never felt like they were trying to sell me something I didnt need. Prices are straightforward and reasonable. Will continue to use them in the future.

  • Review 167 (2021-10-02 - Rating: 5)

    This was our annual fall check and clean. Appreciated the senior discount, Our technician did a thorough inspection, cleaning of furnace, checked various vents for CO2, replaced batteries in thermostat and furnace filter with one I had purchased. We have been loyal customers for many years and see no reason not to continue using this company for our heating and cooling needs.

  • Review 168 (2024-07-21 - Rating: 5)

    Needed an inspection done ASAP for a CO and they were able to squeeze me in and for less than other companies were asking.

  • Review 169 (2021-07-31 - Rating: 5)

    Ron serviced our AC unit today and took extra time to clean the unit like it was his own. Very satisfied with the experience and professional very positive personality. Ron explained everything he was doing and was a pleasure to talk with. Excellent customer service from Ron today.

  • Review 170 (2021-05-12 - Rating: 5)

    Jonathon and Hunter were our installation techs. They were awesome! Friendly, helpful, tidy and made sure we understood everything before they left for the day. Everyone wore their masks and they made sure to lay down canvas on the carpets to protect them from dirt and such. 100% satisfied! Wouldnā€™t expect less from FH&C.

  • Review 171 (2023-07-25 - Rating: 4)

    Good company they honor their warranty and address issues pretty quickly at no charge. Im just concerned that my AC unit is faulty as I have been having problems with it yearly in the 3 years of being installed.

  • Review 172 (2023-09-27 - Rating: 5)

    The men were very helpful,polite and hard working. They answered all my questions with respect. We had a busted pipe and they came to the rescue. All of our electricity is now safe.

  • Review 173 (2017-08-28 - Rating: 4)

    I would recommend as have had no major issues. Nine years ago, I had them inspect my furnace and install an AC unit. Everything was good and worked great until about 3 weeks ago. One of the wires had a short and they diagnosed it. They stated it was a two person repair as they had to fish wire through wall. It took a week to get a crew back out, but as it could work this was not an issue.

  • Review 174 (2017-10-14 - Rating: 5)

    Initially we had them clean and inspect our furnace. They did just that and told us we did not need to buy a new furnace as ours was working fine. We have since had them do electrical work and install a new water heater. All done in a timely, efficient and cost effective manor. No sales pressure just good, trustworthy service. I highly recommend them.

  • Review 175 (2021-06-13 - Rating: 5)

    The entire experience was very smooth. The company called the morning of the appointment to let us know when to expect the technician. The technician arrived on time and was friendly. He explained everything clearly and provided options. He followed up with a phone call to provide additional pricing as he said he would. Good quality work and a reasonable cost.

  • Review 176 (2020-03-08 - Rating: 5)

    I had to write this review. Dan showed up on time. He gave me a thorough inspection and an honest quote. Less expensive than two others. The guys that did the work were great. They did everything on the quote and a little bit more. The office staff were also real nice and easy to work with.

  • Review 177 (2024-10-23 - Rating: 5)

    Troy was friendly, courteous and professional. The repair was relatively simple but he explained everything very well and answered all our questions.

  • Review 178 (2020-06-25 - Rating: 5)

    We had all new ductwork in our home and return air replaced. They did an excellent job ,were very polite and professional! We Highly recommend them! We also just had them install ceiling fan hookup and outside outlet. They did an incredible job!!!

  • Review 179 (2024-02-29 - Rating: 5)

    They came out and gave me an estimate. I thought it was a little bit high but they have a great reputation. I have not decided who Im using yet.

  • Review 180 (2023-03-03 - Rating: 5)

    Everyone we dealt with was very professional and friendly. We received at least 5 quotes for a new furnace an AC. In addition to being price competitive, they were more honest than several of the other bidders.

  • Review 181 (2021-05-29 - Rating: 5)

    Family did an outstanding job It all started with a no pressure estimate from Brian he included a couple of extras that no one else would do Family had fixed the collapsed cold air retuned and he also include a new topper for my Chimney. Family installed a new furnace and we also had gotten air for the first time. Juan and Juan jr were the Family technicians and they did a fantastic and professional job there were also 2 more technicians that came out to help finish. Also Eric the supervisor came out twice to check on the job and came out the next morning to check everything again . Thank You again Family for the fantastic job and experience.

  • Review 182 (2022-06-16 - Rating: 5)

    The tech was honest, knowledgeable and very nice. He trouble shot my problem and solved in within one hour. The price was fair and he didnt try to sell me anything I didnt need . We will use them again for any new issues , highly recommend !

  • Review 183 (2020-01-20 - Rating: 5)

    My family has always had great experiences with Family and three generations been using their services for 20+ years. Weā€™ve had whole house generators installed, garages wired, ac units, furnaces and humidifiers installed. Most recently I had some hvac ductwork replaced in my crawl and they did an excellent job. The service techs, John and Phil, were both friendly, honest, and provided excellent service. I will be sure to call upon Family again the next time Iā€™m in need of their skills.

  • Review 184 (2024-07-22 - Rating: 5)

    We were given a reasonable estimate for a new air conditioning unit and a date for installation. The two techs that came to our home did an excellent job and were very friendly & professional. I would recommend this company to anyone; they are honest in what they tell you and they dont try to rip off their customers. We were given an estimate of $9,500 by another company, but Family Heating and Cooling did the same job for $4,195. That is a big difference in price and I truly appreciate their honesty and work ethics.

  • Review 185 (2020-10-10 - Rating: 5)

    Im 65 years old, and by far the best company Ive ever dealt with in my life. The 2 technicians worked non stop for 3 days, and went above and beyond for the work they had to do. The company takes care of all your warranties and explained how everything works. Thanks Family Heating and Cooling.

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