Generator Supercenter of College Station

Located in College station, Texas

Address: 4400 Texas 6 Frontage Rd Ste. 100, College Station, TX 77845, United States

Phone: +1 979-820-0162

Rating: 4.5

Services

Small Business
Delivery
In-store shopping
Wheelchair-accessible car park
Wheelchair-accessible entrance
Credit cards
Debit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-14 - Rating: 5)
Kelsey Duhon at Generac Supercenter in College Station did an outstanding job getting me set up with the Generac app so that I could monitor my new standby generator on line.My tech skills are very lacking and Kelsey downloaded the app to my phone for me and now everything is set up. She handled what to me seemed like a complicated task with ease. Very patient.

Review 2 (2024-04-19 - Rating: 5)
From start to finish the service and the people are top notch. No problem or question was too big or too small. Everything was handled in a professional and timely manner. They got everything hooked up and running in a very short time span. From start to finish They took care of everything in a professional manner and treated me with respect. I would recommend this company and their crew to anyone they went above and beyond in my opinion. Would definitely do business with them again if I ever move to a new home. I am very satisfied with the whole experience with this company.

Review 3 (2024-06-04 - Rating: 5)
I was very impressed with technician Matt B who provided routine maintenance on our Generac today. He called before his arrival and was no time. He was personable, friendly and knowledgeable. He patiently answered a couple of questions that I had. Since our generator is two years old, he also imparted knowledge about what to expect in future maintenance. All technicians should be like Matt!

Review 4 (2024-07-10 - Rating: 5)
This has been a great experience from start to finish! Mike did a great job presenting Generac, Aimee is a great point of contact, Victoria in service and finally, Matthew finishing up installation. Highly recommend Generac Supercenter!

Review 5 (2024-05-02 - Rating: 5)
Update May 2024: We just had the annual service done. Matt B. was very professional, friendly and meticulous. The generator is like new inside and out!We purchased our generator from Generator Supercenter via Costco. The team did a great job from start to finish. They gave us a detailed quote that clearly outlined all of the Costco rebates. They were very responsive to our inquiries. The generator, transfer switch, and load shedding modules were all nicely installed on their scheduled date. The post-installation follow-up was very good. The generator monitoring app works very well, but I did have to chat with Generac support to update the MAC address on their server so the generator could connect. The app has been solid since then. They did a test run was done when they setup they generator, and it does a great job keeping our house powered up.

Review 6 (2024-04-18 - Rating: 5)
Generator Supercenter technician Matt B came to our home and performed an inspection and generator test -- he was friendly and professional, and completed his inspection rapidly. We appreciate the service and gave him a five star rating! Thank you!

Review 7 (2024-05-10 - Rating: 5)
Unfortunately our Generac generator stopped running due to an equipment malfunction during a tremendous rain and flooding event. Within 30 minutes of my initial request for help by leaving a voicemail, Wyatt called me and stated is was on his way to help. Unfortunately Wyatt ran into significant difficulties getting to us because of washed out and flooded roads. He even sent us a video of one of the roads he attempted and it was completely underwater. His safety and life was more important than my family being without power. Wyatt continued to check on us throughout the day and even walked me through a couple of steps to try and get our generator running but those didnt work. Power was restored to our home later on in the evening through the local power company. A couple days later, after the flooding subsided, Wyatt came to our home and repaired/replaced the part that was malfunctioning.I cant say enough about the work ethic and compassion Wyatt showed to me and my family during this stressful time! Generator Supercenter will forever be our go to place for all of our Generac needs and service. Wyatt Thomas is an outstanding individual and an amazing representative for the Generator Supercenter of College Station/Central Texas.Thank you Wyatt for caring and all of your time and help!

Review 8 (2024-05-03 - Rating: 5)
Superb customer service from Wyatt Thomas. During a bad storm we had a lightning strike effecting the Generac and called the after hours number and immediately got a call back. Wyatt listened to our issue and concerns and immediately gave us the steps to follow to get the Generac up and running during the storm. We were not able to get to the panel due to the storm and Wyatt agreed we should stay safe due to the lightning striking the house and to do it when we can and call him. The storm didn’t let up till the next morning and we went out and followed his instructions and the Generac came back up. At the same time we received a call from him to check on us. He was happy to hear that we were up and running and he would see us “that” day to check it out. Sure enough he arrived that afternoon and checked it out and repaired a few things and we were good to go. A big shout out for above and beyond customer service from Wyatt

Review 9 (2024-05-08 - Rating: 5)
Matt B provided absolutely top drawer service. He took care of everything that was needed and left the system in far better shape than when he arrived. He is welcome back anytime.

Review 10 (2024-12-10 - Rating: 4)
Great Generac products. Knowledgeable staff. Had a minor issue that was quickly and easily solved

Review 11 (2023-12-19 - Rating: 5)
They were very efficient and did exactly what they said that would be done with no extra costs. They finished the install on Thursday last week and lost the electrical service on Sunday for a couple of hours. The 24Kw Generac started right up during the outage and operated flawlessly and turned off when the service was restored. We are thankful we got it.

Review 12 (2024-04-19 - Rating: 5)
Installation and commissioning went well. Electrician and plumber were cooperative and efficient. Technician at startup was diligent to resolve issues and provided a quality and reliable system.

Review 13 (2022-09-03 - Rating: 5)
From the salesman all the way through the final startup was perfect. the electricians doing the original install and wiring were great. they went above and beyond to do an amazing job and protected my trees. they explained every step. the propane install was the same way. just friendly helpful folks. totally satisfied with every step. great product and great work.

Review 14 (2022-10-18 - Rating: 5)
Having a Generac has bought us peace of mind. Working with Alex has been great as he stepped in and helped with the process when our main point of contact left mid way through the job. He made what could have been a difficult situation into a positive one and was great to work with. Highly recommend the Generac product.

Review 15 (2022-09-21 - Rating: 5)
We had a great experience here! After shopping around and getting frustrated trying to do business with other places, we stopped in at Generator Super Center. Alex was very accommodating to our special requests, answered all our questions, and explained everything throughly. Everyone, from sales people in the store to workers in their warehouse, went out of their way to be helpful. Thank you Alex and Generator Super Center.

Review 16 (2021-07-04 - Rating: 5)
My father purchased a generator from a company in normangee TX he tried and tried to contact these people to have his generator repaired they never answered any calls3 weeks ago my father passed away he lived in Thornton TX after he passed I made a promise to him to do whatever it took to take care of my mom .So I called generac and spoke to Lisa littlefield told her my situation this lady is a great person and went above and beyond and had a service technician at my mothers house in Thornton TX at 10 am the very next morning .The tech is very professional and fixed the problem plus did yearly maintance he also installed a genmon so I have peace of mind knowing my mother is safe .I wanted to share with everyone my story of how there are still great people in this world l would like to thank Lisa and everyone at generac for a great jobTHESE ARE PROUD AMERICAN PEOPLE GOD BLESS YOU ALL

Review 17 (2023-05-01 - Rating: 5)
Deemarco did a great job. He answered all my questions. He is an great sell person. 2 thumbs up. Great job

Review 18 (2021-06-05 - Rating: 5)
We were hit by the winter storm this year in Houston and had no power to stay warm. Thankfully, for their generac generator it helped us with our emergency needs. The staff at this supercenter are very knowledgeable on generator products and friendly.

Review 19 (2024-06-11 - Rating: 5)
Matt B. work on my generator today. He was so good. Explain everything to me and I could understand what he was telling meHe was great.

Review 20 (2024-04-22 - Rating: 5)
Matt was very professional and friendly.We were very pleased.

Review 21 (2024-04-23 - Rating: 5)
Off to a great start: stopped by the College Station store on Tuesday, had Deemarco from sales out on Wednesday for our site survey, and now have a generator on order. Looking forward to an install before the end of May.

Review 22 (2022-07-07 - Rating: 5)
We are very pleased with our experience with Generator Supercenter. During the initial visit to our home the representative provided all the information, answered our questions fully and called later to give us the quote. Communication was excellent from start to finish. The installation went very well. The technician explained their program that monitors our generator. We chose that program and are very pleased to have our generator in place and it is comforting to know that we will not lose power at our home due to weather conditions or any other event that would cause that to happen.

Review 23 (2022-10-18 - Rating: 5)
From the time we initiated our contact with the College Station Generac store to begin the process of purchasing a generator for our new homes, my sister and I were amazed at the customer service we received. DeeMarco met us at our homesite and went over all the information needed in a friendly, professional manner. Alex Jester was our in-store contact for all the details needed. He was so appreciative of our business and throughout the process evidenced superior communication skills to assure that everything was covered and understood. Highly recommend this store for your generator needs. Be sure to check out their Mission Statement!