ECM Air Conditioning (East Coast Mechanical)

Located in Boynton beach, Florida

Address: 1500 High Ridge Rd, Boynton Beach, FL 33426, United States

Phone: +1 561-501-2567

Rating: 4.4

Services

On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-09 - Rating: 5)
Just had my air conditioning replace by ECM, they did a excellent job, they even replaced the cement slab under the unit so that it would be by the code, other proposal I got did not include this. Very happy with new Rheem AC, cool and quiet. Took the crew only 4-5 hours to complete, they left the ground and everything clean, forgot the team lead name but he was very professional and they did a great job, I would recommend them.

Review 2 (2024-11-21 - Rating: 5)
Have used this company a few times over the years to service my unit. Last service call they determined the 13yr old ac needed to be replaced. They installed a 5ton unit, new copper lines and air filtration device within a few weeks. Juan’s crew did an awesome job during the installation. They showed up on time in the morning and worked until the night hrs to finish. Inspection was done yesterday and passed! Inspector said we got what they promised and that failing rates are typically 1 of 3 (yikes!). These guys are great. They also put me in contact with a 3rd party ac ducts cleaning company which we also did.

Review 3 (2024-09-17 - Rating: 5)
Let me preface this post by stating that I am not normally a google review person. I have left less than a handful of reviews.In this case I absolutely had to. When I see two people work as hard and as well as they do, go above and beyond in every single aspect, of in this case the AC installation, people NEED to know and they HAVE to absolutely be recognized for their excellence !! This is their Standard. You don’t see this kind of care often anymore.Juan and Rene from ECM replaced my AC. Below are some before and after pictures. 1 word BARELY qualifies for the QUALITY of work, cleanliness, pride and integrity both of these men showed. Friendly, methodical, knowledgeable… so extremely impressed!! No words. These two men are an incredible TEAM! Impressive !! They answered questions I could possibly think of having. Very friendly.Just WOW !! Oh and did I mention impressive and wow enough times?!!See for yourself below.

Review 4 (2024-12-31 - Rating: 5)
Best way to judge a company is when there is a problem and you see how they handle it. I have been an ECM customer over multiple properties for years, and yesterday when there was a problem, their customer supervisor “Jeff” handled it FAIRLY and efficiently. I think a lot of companies would have tried to make up an excuse for why something wasn’t their fault, but they did not. Very pleased with their service

Review 5 (2024-12-15 - Rating: 5)
Our AC/heating unit stopped working. Since we have a contract with ECM, we called them to fix it. They sent someone promptly, Anthony, who was knowledgeable and explained the problem clearly and told us that we needed a new unit. They had the paperwork done in two days and sent out two experienced technicians to install the new unit. Markell and Jose were extremely efficient, neat, and pleasant. We are very satisfied with ECM and their staff.An update: We needed the required inspection on our AC unit. Jessica and Jasmine called to initiate the process and schedule the inspection and they were very helpful and pleasant. Thank you again, ECM, for having such great staff members.

Review 6 (2024-12-24 - Rating: 5)
I am very happy with ECM. They are so attentive, and it gives me peace of mind to know that my elderly mother is in such good hands. The house is kept up due to their good service and attentiveness. I love how quickly ECM responds and communicates with me. It makes it easier living five hours away. I am very appreciative of Vivian in customer serviceand Tracy in contracting !.

Review 7 (2024-12-23 - Rating: 5)
Anthony was incredibly courteous, efficient and professional! I would highly recommend ECM keep this gentleman and easily make him into a manager! Great job Anthony!

Review 8 (2024-12-04 - Rating: 5)
The people that I dealt with at ECM were all excellent. The service person came over and assisted me with the purchase of a new AC. They came the following day and installed the new AC. The installation took about 3-4 hours and they did an excellent job. After only one day I was with new AC and was very satisfied with the entire process.

Review 9 (2024-10-11 - Rating: 5)
I called for annual renewal. Donna took an incredible amount of time to make sure all details were accurate to be sure I got the best rate possible. She was courteous AND friendly, it felt like we both had a fine time. That said, ECM has been responsive and thorough all the years we have had our contract. THANKS!

Review 10 (2024-11-14 - Rating: 5)
Devin was awesome! He fixed my faucet in no time at all and detected the problem quickly and showed me proof of what was wrong. Thanks Devin! You’re the best!

Review 11 (2024-12-06 - Rating: 5)
I highly recommend ECM for their expert installation of a new Air Conditioner. It was over Thankgiving weekend that my AC thermostat broke. I called the following Monday morning and a technician came Monday morning to diagnose the problem.He carefully examined the unit, clearly explained the problem, gave me good choices and prices. I could have purchased a new compressor but he showed me the rust inside the 10 year old unit so I decided to purchase a new AC. He also gave me choices of manufacturers and prices.When I made my decision he arranged for a new AC to be installed the very next day and and arranged for 2 year no interest financing.The very next day 2 ECM technicians expertlyinstalled my new AC and I received conformation of financing from the chosen bank. Within a short time my problem was expertly resolved.This is why I highly recommend ECM and why I have remaineda customer for many years

Review 12 (2024-12-03 - Rating: 5)
I contacted ECM to arrange a service appointment. I was very pleasantly surprised by the tremendous service I received on the phone. I have been using ECM for quite a number of years and I am not used to such a positive experience. Words like respect, knowledge, cordial, and pleasant are a few of the descriptive adjectives I would use. Just my opinion. Nancy Jefferson was outstanding.

Review 13 (2024-12-14 - Rating: 5)
Had a 10 year old Rheem short stack system that was starting to wear out. Needed replacement. My neighbors and relatives have used ECM and were very happy. Their price was fair so I chose them to replace the system. They were very efficient, punctual and neat.Very satisfied with the install.

Review 14 (2024-12-20 - Rating: 5)
Id like to share a recent positive experience with ECM... My A/C died and we spent a horrible Florida night in the heat... but next morning, a wonderful customer service rep named Melinda managed to get a technician named Enrique to my house within an hour. Enrique was a real professional who knew his stuff and was a pleasure to deal with, explained everything, and a small burnt out part was replaced in 15 minutes, and before you knew it, my house was cold again. Very lucky to have such responsive service. Ive had a whole house service contract with ECM for the past 4 years and the nice part is that the repair didnt cost me anything but my signature.

Review 15 (2025-01-02 - Rating: 5)
Nancy in Customer Service was very courteous and helpful, going the extra mile to check dates for my tune up and even see if a particular technician could come. He couldn’t but she assured me that “Robert” was also very nice.Tiffany at ECM set up my first post-installation tune up. She was great, very nice and patient with me- I ask a lot of questions and have zero mechanical smarts. 😂It really makes a difference knowing that the person I’m dealing with will give me the time I need to ask my questions and feel secure.MORE: The technician Tiffany sent -named Lenori- was terrific! Very pleasant and thorough. He did the first tune up and let us video tape adding anti-algae tablets and fluid to keep the pan free from any gunk.Thank you 🙏🏼 both.

Review 16 (2024-12-25 - Rating: 5)
Jasmine was very personable and knowledgeable. She answered all my questions and was helpful in adjusting my contract for renewal. I have been very happy with ECM and their personnel.

Review 17 (2024-10-14 - Rating: 5)
Great company. Fantastic customer service. We had an issue with our A/C, they tried to help via phone to see if a quick fix for no charge ( I never had used them before). Unfortunately, it was not fixable by me. They came out quickly to assess and determined I needed a new unit, They figured out a way to give me temporary a/c until the unit came in. We worked together to find the right unit. The technician was very professional and knowledgeable. They made sure we knew how everything worked. They cleaned up and their price was competitive. Highly recommend!

Review 18 (2025-01-07 - Rating: 5)
Donna at ECM provided excellent customer service while helping me renew my service contract. She was friendly, polite, and incredibly helpful throughout the process.

Review 19 (2024-12-17 - Rating: 5)
Jasmine was great she was able to schedule both of my condo problems at one time. She was efficient, kind and very helpful. I will ask for her the next time I call ECM. She made the whole experience stress free.

Review 20 (2024-10-22 - Rating: 5)
ECM is a very professional business. I have used their services for my home for many years and recommended them to my friends and several homeowners in my community. They are very responsive and efficient. My discussion and request with Vivian today were very friendly and knowledgeable customer service. Please keep up the good work. Thanks, Vivian.

Review 21 (2024-11-02 - Rating: 5)
ECMs service was a revelation. When they arrived to install your new air conditioner, their expertise and dedication were immediately apparent. They handled every detail with precision and care, from the initial setup to the final checks, ensuring the system was running flawlessly before they left. Their professionalism was matched by their friendliness, making the entire process smooth and worry-free. It wasnt just about installing an air conditioner—it was about ECM turning a routine installation into a truly exceptional experience.

Review 22 (2024-10-07 - Rating: 5)
I have been a customer of ECM for 24 years. After 24 years i am still happy with the services they provide. A large part is the customer service. One of their employees is Shirley Robinson. When it came time for my renewal, she reviewed my contract snd answered all my questions. Shirley has previously helped me and has always been kind and knowledgeable and very professional! Thank you, Shirley!

Review 23 (2024-11-23 - Rating: 5)
Jessica Soto went above and beyond to assist me behind the scenes during the installation of my new central air system. Her calm demeanor and sheer professionalism kept me sane during the long process of installation and getting appointments scheduled and fulfilled. Thank you, a million times over. Your kindness was extremely appreciated and will never be forgotten.

Review 24 (2024-12-17 - Rating: 5)
The techs were courteous, competent and timely. Jean explained the process along the way. ECM had given me a $1500 rebate on the old A/C unit.The work was completed in the time frame estimated with clean and neat exterior and interior units. The operations were thoroughly explained.Completely satisfied.Joyce Kales

Review 25 (2025-01-02 - Rating: 5)
ECM is reliable and offers fair pricing. I appreciate their helpful staff, like Donna, who makes doing business with the company easy and convenient. Solid company.

Review 26 (2024-11-15 - Rating: 5)
Dealing with ECM has been a pleasant surprise, it being easy to schedule appointments and communications.Anthony was my tech. He did a great job keeping me informed and being patient with me (I was a little delayed getting to the location). He took care of the problem, keeping me updated along the way, and showing a good sense of humor in the process.The problem is resolved and I would have no hesitation about dealing with ECM again.

Review 27 (2024-04-22 - Rating: 5)
My A/C thankfully died during a week of cool weather. I was able to get quick install appt. Techs were friendly and I loved the results! As a new homeowner, I had unsatisfactory work done on this A/C by a previous company. Im so glad I discovered ECM!

Review 28 (2024-08-08 - Rating: 5)
ECM is a great company. I have had a number of appliances installed by them, such as AC and a water furnace, and their workers have been professional as well as friendly. Their office workers have been likewise efficient and polite. My most recent contact has been with Ms. Shirley Robinson at their contract renewal department. She was extremely helpful, courteous and friendly, both over the phone and via email, and from now on, I will ask for her in particular if or when I might need the services of her department.

Review 29 (2025-01-03 - Rating: 5)
On Wednesday, 11/13/ 2024, it was neccesary for me to contact ECM for an emergency that could have been a disaster in my kitchen. Roy arrived promptly. His calm demeanor, his understanding of the situation, and expertise calmed my nerves immediately. Roy was efficient, prompt and fixed the problem in no time at all. I truly appreciate his knowledge, expertise, and prompt repair of the situation. Thank you very, very much!! Praises to Roy!! Praises to ECM thatyou have selected such an excellent worker to be on your staff. When I need assistance again, I will certainly request Roy. Thank you so very much once again to Roy and to ECMAnthony was super prompt on arrival, and super efficient at his work. I was very pleasantlky surprised to see how efficient and quickly he resolved the issues that nwere confounding to me. Anthony is great! Highly recommend and thank you ECM.

Review 30 (2024-11-25 - Rating: 5)
I called ECM today to schedule a service on my washing machine and I spoke to Vivian. She is very nice and professional, she was able to schedule a tech the same day which I wasn’t expecting, I was very happy about that. Thanks Vivian 😊I called today to schedule a service and I had the pleasure to speak to Nancy, very nice lady. She was able to able to send me a tech the same day. Is that luck or they know how to make a customer, yes I was very happy to have my sink fixed before the holiday. Thank you so much Nancy 🙂.I just had a great experience with Anthony, he’s also very nice, very pleasant. He went over the process with me, I watched him doing it. Next time it happens again, I will be doing it myself. I couldn’t thank him enough.Thanks again Anthony, keep up the good work 👍🏾😊.

Review 31 (2024-11-13 - Rating: 5)
I have been a customer of ECM for over 10 years. I know there are other Companies out there providing the services. So there is a very good reason as to why I am with ECM for such a long time. ECM is always very professional, easy to make appointments, always on time , never leave a mess and theirtechnicians are always pleasant. I highly recommend ECM .Thank you ECM. It is a pleasure dealing with you.hnicians are always pleasant.

Review 32 (2024-11-29 - Rating: 5)
My house sitter called about my air conditioning. I am coming in Monday from Canada and he needed someone to investigate the fault of the air conditioning system. So glad you have asked for me to report to you on record his name and contact info. If not I may have come in to find a flood or no air when I arrived. I know service man is coming tomorrow to troubleshoot. Much appreciated.

Review 33 (2024-08-29 - Rating: 5)
My AC went Tuesday and ECM sent a Tech out and Miguel showed me why it needed to be replaced. He gave me a breakdown of costs and the offers, which I accepted. Today Steve and Andy were at my door at 9:00 AM with the new unit and the crane. They were AMAZING! They sanitized the ducts with NO MESS. The install went without a hitch, even though the pouring rain on the roof. They had drop cloths down and cleaned up after themselves so nicely. They were a polite as can be. My condo was cooling down well even before they left.I cannot say enough about their professionalism! Thank you, Steve and Andy, for a job well done.

Review 34 (2024-11-07 - Rating: 5)
Anthony from ECM came to my tenants apartment and was kind enough to waited 15 minutes for them to return. He did a great job fixing the shower. ECM is a great company and would recommend them to buy a service contract. I presently have four contracts with them which gives me peace of mind.Joe C.

Review 35 (2024-11-19 - Rating: 5)
I spoke with Donna Bisbee to renew my yearly contract with ECM, which expires in a few weeks. I told her that my water heater had been replaced by ECM in February and we had to replace our dishwasher last week. ECM had tried to repair the dishwasher, but, because of the age, the part was no longer available. She adjusted the terms of the new contract and advised a new copy would be sent to me. She was very helpful, knowledgeable, friendly, and professional. It was a pleasure speaking with her.

Review 36 (2024-10-25 - Rating: 5)
I am leaving a review for Thea H. I placed a call into ECM to schedule a service appointment, in addition I have been trying to get in touch with the parts department for almost two weeks - they did try me back once and unfortunately I missed that call. I have since been trying to get them back on the line for over a week with no avail. She assured me she would have someone call me and within less than an hour Caroline from parts called me back and we were able to discuss some outstanding issues. I cannot thank Thea enough for helping me get to a resolution that I could not have done without her. Thea - youre the best! ECM is lucky to have you. She handled the call as professionally as you can ask of anyone! Shout out to Caroline too in parts for being responsive as well.

Review 37 (2024-10-28 - Rating: 5)
Let me first start by saying that I have been an ECM customer for over 15 years. At the beginning, I made it a point to look for a company that I could trust, one that would do a great job in fixing what’s broken, and at a fair price. In looking back I believe I chose the right company. Over the years I have had a number of things that were repaired, as well as having a number of ECM employees that did a great job in fixing what broke. Today your employee, Anthony Siemert, came in, went right to the disposal, showing us what the problem was, what to do if it happened again and running some ice through the disposal to clean the blades. A very capable young man, enthused about his work, and very confident with a smile. You should be proud to have an employee with that much energy, loving the work he does and the confidence he displays.Thank you Anthony. We will make sure to ask for you when we experience other issues needing your expertise.

Review 38 (2024-10-29 - Rating: 5)
ECM, you can always trust the expertise of the technicians. Just had a new AC installed. The technicians went about their work efficiently. They answered any of my questions. Clean up was excellent. I also have a Home Warranty Contract....I can always depend on ECM.

Review 39 (2024-08-06 - Rating: 5)
I had a great experience with the three gentlemen who came to install my new Lennox AC unit and compressor. They were on time and explained the process to me. They answered all the questions I had and explained how I can help to maintain my new AC unit. I am very pleased with the exceptional customer service they displayed as well as the excellent quality of my new AC unit, which they assured me will shut off if there is excessive leaking coming from the unit. A+ installation and customer service. I would definitely recommend.

Review 40 (2024-10-30 - Rating: 5)
We have been clients of ECM for several years. They have provided excellent service, and we are very pleased. Donna helped us today with outstanding customer service, and assisted us with renewing our service for the coming year. Thank you, Donna!

Review 41 (2024-12-13 - Rating: 5)
When Jasmine first called I was on another call and she offered to, and called me back 10 minutes later just as she said she would. She was very helpful and patient with me after I was upset about a situation and took it out on her, which I felt very badly about. I also spoke with Shane who was very helpful as well. Great customer service from both of them, and very much appreciated.

Review 42 (2024-10-14 - Rating: 5)
Arnaldo was awesome & so helpful with the AC service. He helped us find a cheaper solution to the issue we were having & did the job quickly & cleanly. Vivian was great when I called to make the appointment, too. She helped me get an appointment set for practically the next day! Great service so far!

Review 43 (2024-09-18 - Rating: 5)
I spoke with Shirley Robinson, and she was an absolute pleasure. She answered my questions perfectly and what a wonderful attitude on the phone. I’ve been dealing with Ecm for more than 25 years now, they are very reliable, and they do very very good work. Their customer service is always friendly, just a very nice company to deal with. When you have a problem in your house with appliances or plumbing or electricity, they will always come to the house and fix it, and if there’s something that’s not covered in the contract that you sign with them, which I suggest everybody reads before you sign, you will understand everything that they will do for you under that contract. Haven’t been disappointed yet, so I’m gonna be going on my 26th year with Ecm. I would recommend them for anybody that needs all of their appliances covered and their plumbing and electricity. The prices are very reasonable and they really go up very little over the last 25 years. Just a good experience overall.

Review 44 (2024-12-12 - Rating: 5)
Jose Soto did our yearly AC maintenance, and saw that our 10 year AC was declining.He explained our options, prices, etc. He made phone calls to his manager - great personality!The next day 2 installers ( Markell Lewis and a another young man named Jose) came and did a fantastic job installing a new AC. They were friendly, knowledgeable, and hard working.Markel and both Joses were so kind and charming. It was a pleasure to have them working in our home. Thanks Guys! We also appreciate Vivian & Jennifer. They assisted us through the the process. They are easy to understand, kind & pleasant. It was a pleasure working with you all.Merry Christmas!Ruth Ann & Judy Peterman5079 Corbel Lake Way

Review 45 (2024-09-23 - Rating: 5)
ECM has a whole is satisfactory at bestRona has been exceptional!Rona in customer relations is on another level! She has been the sole reason I have not lost my cool (no pun intended) while waiting for my AC system to be fixed for over a week.Rona has been extremely helpful and professional while I have been dealing with some others parts that haven frustrating to say the least!

Review 46 (2024-10-08 - Rating: 5)
Miss Shirley Robinson was an excellent customer service rep. ECM is very fortunate to have somebody like her working in their staff. Miss Robinson definitely cares for her clients and that was evident when she renewed my annual service contract. Im very pleased to have someone like her who appreciates her clients and is very polite.

Review 47 (2024-11-07 - Rating: 5)
We had a problem with our AC and Arnaldo from ECM came and resolved it quick and efficiently. He was friendly and professional. We’ve been with ECM for a long time and have never had any problems with them. Shout out to Arnaldo on a job well done.

Review 48 (2024-08-16 - Rating: 5)
ECM handled my a/c replacement and installation in a very timely and professional manner. I would highly recommend them for any residential or commercial project you need. The workers were knowledgeable, efficient, and courteous. Im glad there are still companies that believe in providing excellent quality service to their customers.

Review 49 (2024-09-06 - Rating: 5)
Luis came with a smile, eager to make our dryer function correctly again.His service was exceptional as he put in the part that corrected the problem.The dryer is working again and for that I’m grateful! I cannot say enough about Luis. His kindness was so genuine. He exceeded my expectations!!Thanks ECM.Thanks LuisL Friedman

Review 50 (2024-07-26 - Rating: 5)
I am so happy with EMC service! I received a tune up coupon in the mail and believe it or not they actually charged exactly what the coupon was for in the full tune up and gave me a awesome report! How amazing! They are very professional and the Technician could not have been nicer and also very knowledgeable, he explained everything to me in great detail.I had been using smaller AC companies in the past to my devastation they all were horrible rip offs and always found ways to charge ups and charge for things I didnt need!! I will always use ECM now. Thank you for being honest and professional, how refreshing.

Review 51 (2025-01-08 - Rating: 5)
Jasmine was extremely helpful and professional..she made an extended effort to show me how to save money on my 5th renewal policy...her suggestions were right on.

Review 52 (2024-10-22 - Rating: 5)
Representative was very helpful. She was pleasant and efficient. We have been customers of ECM for a number of years and one of the reasons is that their customer service representatives are always pleasant and helpful. Donna is no exception and represents her employer with every expectation of a customer service person.

Review 53 (2024-08-09 - Rating: 5)
My A/C unit stopped working. Scheduled a service call ASAP and it was found that my 11 year old unit was rusted out and beyond repair.ECM was able to install a new unit the next day. Unit is working perfectly. Excellent speedy service fro ECM. I highly recommend them👍

Review 54 (2024-07-31 - Rating: 5)
Spoke w/Vivian just after lunch yesterday to get an ECM repair person to check my broken microwave oven. She had Eric come here- he was personable & quite Knowledgeable on what needed to be done and I decided to order a new microwave oven, because mine was 19 yrs old. He is going to take care of this quickly. I was very happy with this entire situation.

Review 55 (2024-07-30 - Rating: 5)
Their service and reliability is terrific. When our central air system died on us during the recent heat wave, after one phone call they were at my home within a few hours and by 2 o clock the next day, we were sitting in a cool and comfortable house with a brand new, completely installed system at a fair price, along with an excellent financing arrangement. Great staff and installers, too!

Review 56 (2024-10-28 - Rating: 5)
Ive been using ECM for many years and have never had a problem with them. For the most part, they have arrived within 24 hours of the time I called them. Donna has been of a great help.

Review 57 (2024-08-06 - Rating: 5)
We recently bought a lennox air conditioner from ECM and had their technicians install it. They were knowledgeable, neat and efficient. The job was completed in 6 hours with no issues. Job well done! Highly recommend them to do the job

Review 58 (2024-08-20 - Rating: 5)
Our 13 year old A/C unit started failing and I called ECM late that afternoon/early evening and they sent someone out first thing the next morning. The rep I spoke with was very professional as was the tech who came out to give an estimate. They gave an amazing quote and had a team out by 9am following morning. The team who installed were so very friendly and answered all of our questions and never made us feel rushed. Highly recommend!

Review 59 (2024-10-24 - Rating: 5)
ECM is the best Home Warranty I have ever had, been with them over 3 years as well as my Daughters home. They are friendly, kind, and responsive and most of all the monthly premium with zero deductible for each visit is unheard of. I hope they keep this up forever.

Review 60 (2024-12-16 - Rating: 5)
Ecm mechanical installed my ac unit 12/12/24. installation was flawless. tech was flawless, very professional, and very knowledgeable about the system. answered all my questions. i would highly recommend this company

Review 61 (2024-12-02 - Rating: 5)
Jasmine was extremely nice and knowledgeable, enjoyed talking with her. She quickly processed my contract renewal. Great member of the ECM team. Thank you.

Review 62 (2024-10-28 - Rating: 5)
The service person Arnoldo was knowledgeable about his work. He explained many things that I had heard and now better understand. Thank you ECM for such valuable employees as Arnoldo!

Review 63 (2024-10-07 - Rating: 5)
I called ECM to renew my service contract. Donna was able to handle the transaction quickly and professionally. She was very friendly and helpful.

Review 64 (2024-09-13 - Rating: 5)
Nancy is the BEST! She is courteous, eager to fulfill my request, efficient and most of all made me feel special from the moment she said hello! I have been with ECM for years and she is one of the many reasons I am a loyal customer. I truly appreciate the safeness I feel by having ECM to protect my home. Thank you from the bottom of my heart. Cheri Sommers

Review 65 (2024-07-24 - Rating: 5)
When our A/C unit went bad, we called on 4 different companies to give us a quote on a new unit. ECM was the only company that sent in a technician, instead of a sales representative to speak with us.He was most interested in presenting the value of his company, instead of knocking the competition. His knowledge of the products he had to offer was over the top. Again, he was able to explain his products instead of knocking the competition.Jose Soto never said a bad word about his competitors, while presenting his product and company value to us.He was the reason we went with ECM.

Review 66 (2024-12-02 - Rating: 5)
Nancy was great and very helpful. We were scheduled for a repairman that same day due to a cancellation. Henry arrived within the hour and quickly diagnosed the problem.

Review 67 (2024-12-30 - Rating: 5)
Vivian did great once I was able to get through no problem setting up an appointment and even for the same day. However, in order to get through one had to wait in a really long time.

Review 68 (2024-09-24 - Rating: 5)
My mother has been using ECM for years. They are very reliable. In particular, Donna in the office is extremely helpful and understanding and makes dealing with the company easy.

Review 69 (2024-08-22 - Rating: 5)
Steve and Andy did a good job installing the new Lennox A/C unit for my elderly neighbor. They worked well together, efficiently and quickly. They also answered any questions and concerns I had. They also had patients talking to my elderly neighbor who is the owner.

Review 70 (2024-09-24 - Rating: 5)
I have nothing but praise for Shirley R., as she is the what every customer service representative should aspire to be.I deal with many companies, both in my personal and professional life and none of the representatives that I have dealt with in my 40+ years in doing so do not even come close to Shirley. Shirley is the absolute tops. Never let this wonderful women find any reason to leave as she is one of your most valuable assets.

Review 71 (2024-08-30 - Rating: 5)
Today I renewed my contract with ECM and I have been with them for the past 10 years and I am very happy with the company! I had the pleasure of speaking with Nancy, in customer service today to answer a question and she is truly a wonderful lady ! she is polite and and gave me answers to all my questions, and it was a pleasure talking with her, she definitely deserves recognition for being an awesome customer service representative !!!!!!!!!!!

Review 72 (2024-12-18 - Rating: 5)
Anthony Siewart was extremely courteous and knowledgeable in his field. Not only did he fix the issue (insinkerator) he gave us tips on how to care and maintain it.He also troubleshot the leak in the sink and explained the why and perhaps what caused it.A plumber like Anthony makes your day!!!

Review 73 (2025-01-07 - Rating: 5)
Ronaldo was very thorough and did a very good job to service my machine. I’m glad that ECM sent him very competent and very nice.

Review 74 (2024-09-04 - Rating: 5)
We recently used ECM for 2 new A/Cs that we got installed. The process from start to finish was nothing but professional, friendly and meticulous. They wore booties everytime they stepped in my home and were very through when they cleaned everything up. I would highly recommend them for any A/C needs you have. The A/Cs are running great and my home is so cold now!

Review 75 (2024-11-23 - Rating: 5)
My experience with ECM was priceless. From the minute i placed a panic call to them until the Air/Conditioner was instalied was a breeze. The first man to evaluate the air-conditioner was on time and found the problem immediately. He showed us what the problems were and explained what needed to be done abd the price. He was very patient with my 98 year old dad which i appreciated very much. He left the conditioner on because it was extremely hot outside. A day later there r team showed up on time and explained what their job was was. They were all pleasant and professional and had started work right away. They cleaned up everything and even brought their own drop cloths. They put back all furniture they had to move and best of all the new conditioner was up and down running. They took the time to explain everything they did in detail and a few days later a rep called toMake sure everything was in working condition and it was. I think her name was Amber (I probably spelled her name wrong) and she was very educated about my concern about the contract. All is well and we are happy campers now enjoying the air conditioner Thank you ECM for saving the day

Review 76 (2024-10-21 - Rating: 5)
I had a technician come to my house today and he was amazing . Fixed my trash compactor in my sink so fast , he knew right away what it was. Very kind and very good at what he does. Explain to me everything. What a great guy Anthony Siewert thank you so much !

Review 77 (2024-12-20 - Rating: 5)
Nancy took care of all that I needed in a professional yet friendly way. She went the extra mile for me as I had several different issues. She was easy to talk with and took care of everything. Thank you Nancy.

Review 78 (2024-12-09 - Rating: 5)
Arnaldo is the perfect example of a gentleman and technician. I see him every year and he is caring and considerate. My air conditioner is always working properly. I am very pleased with his service.

Review 79 (2024-11-18 - Rating: 5)
Absolutely the best decision we’ve made in years to purchase the Halo system in our A/C unit..Air is clean as a mountain top and virtually eliminated the allergies we suffered from cat dander and musty air..We are truly grateful for this incredible experience..

Review 80 (2024-08-07 - Rating: 5)
I had an A/C unit installed by ECM. The whole experience was outstanding! They were professional, friendly & knowledgeable. The technician was friendly & even cleaned up after himself. Their service department.is great, too!

Review 81 (2025-01-06 - Rating: 5)
I am tired of hearing people say bad things about ECM. I have had the best experience with Jasmine. 10 minutes and all resolved

Review 82 (2024-06-19 - Rating: 4)
This was the 2nd new AC installation I had with ECM. The first was a little over 10 years ago. My main concern was how noisy the old system was and I really needed something more quiet. I had a few estimates and saved ECM for last. I have been an ECM customer for nearly 3 decades. ECM gave me a better price than the competitors and I got honest advice from Mike my salesperson who was so personal youd think he was a family member and I really appreciated that. Mike was spot on as the unit I purchased is even more quiet than I was expecting. The installation was seamless, but I would like to see a better clean-up after the project is done. ECM did an AC replacement at my moms house a few months before mine and she had the same issue with the clean-up, otherwise you really cant go wrong with ECM.

Review 83 (2024-10-25 - Rating: 5)
Devon Williams did a great job repairing my kitchen sink and toilets today. He came in, Got the job done quickly, Cleaned up all the mess, Everything works as it should, And was out and onto his next appointment in no time Thank you!

Review 84 (2024-09-19 - Rating: 5)
Rona Leone is exceptional… her knowledge, kindness Anna’s attendance is remarkable. Also, many thanks to Sabrina Sorrell to expedite the process. She went over and beyond. I appreciate these two ladies. They are both a wonderful asset to ECM. Thank you! Michele Nucci

Review 85 (2024-06-18 - Rating: 5)
I just got off the phone with Shirley, who was extremely helpful in renewing my contract with ECM. We have been using ECM for many years. They have always been responsive and their technicians do a good job. Time flies. It seems as if only yesterday that they replaced our central A/C. It has been 7 years. They have fixed our plumbing, electrical circuits, washing machine, refrigerator and other items. I highly recommend them for service in the home.

Review 86 (2024-09-28 - Rating: 5)
The plumber arrived within the scheduled time slot. He quickly addressed the source of my problem: a clogged garbage disposal unit. After trying a few simple corrective steps, he removed some clogged food particles and flushed the unit.He appeared to be knowledgeable and skilled. The unit was operational in a matter of minutes.Well done! Paul Bobb

Review 87 (2024-08-28 - Rating: 5)
I always recomend to my clients to have ECM for all the properties that I manage. The service is incredible, from the sales and renewal departments, to the service department. I have great experience with Maribeth, Jasmine, and Sasha, and Donna they are very kind and helpful.

Review 88 (2024-07-15 - Rating: 5)
I have been a customer with ECM for 24 years. I had the pleasure of having Shirley Robinson in contract renewals assist me with my contract. I wasnt sure what to add or discontinue. She patiently went over all the details and advised me. ECM is very lucky to have Shirley as an employee and I the customer am lucky too. Sincerely LS .

Review 89 (2024-11-23 - Rating: 5)
Arnaldo was right on time and explained what needed to be done. He was professional and did a great job . He answered all my questions and I feel better about my understanding of how the ac works. Great job!

Review 90 (2024-09-10 - Rating: 5)
Shirley is the best employee this company can have. She is helpful and knows her work pretty well. She always finds time to take care of customers in a very professional way.

Review 91 (2024-11-27 - Rating: 5)
Arnaldo was very efficient and professional. I felt very comfortable with his ability to take care of my AC. He was also very kind to our dog, thank you Arnoldo for a job well done!

Review 92 (2024-12-19 - Rating: 5)
Jasmine was easy to talk to, polite and efficient. I appreciated her phone call to facilitate the renewal of my contract. Thank you Jasmine.

Review 93 (2024-06-20 - Rating: 5)
ECM replaced my air conditioner three days ago. The two men were polite and efficient. While it took longer than I had expected (over 5 hours), Im glad they took the time to do it right. My house is cool, and Im happy.

Review 94 (2024-11-05 - Rating: 5)
This afternoon, I called ECM for contract renewal. I talked to Donna Bisbee over the phone and she was very professional. I mostly appreciated the fact that she was also patient and quite polite. Thanks Donna!

Review 95 (2024-06-28 - Rating: 5)
Very professional, timely and thorough staff. Worked well with my elderly mom who lives in the condo where they installed a new system. Also, the quote came in less than two other vendors and since Mom had worked with ECM for years already, we decided to go with them. Highly recommend.

Review 96 (2024-09-18 - Rating: 5)
I have been a customer of ECM for years. Being a single grandmother I wanted the comfort of having reliable service technicians that would not take advantage of me for my home repairs.This company is that and move.

Review 97 (2024-11-15 - Rating: 5)
Ive been with ECM for about 25 years. The technicians have always been pleasant and helpful. I have recommended them to many people and will continue to do so.

Review 98 (2024-06-27 - Rating: 5)
A Lifesaver Named Maribeth at ECMMy wife and I have been loyal customers of ECM for over ten years, so when we recently had a frustrating experience with a repair call, we were quite disappointed. Disappointment turned to exasperation, and I ended up calling customer service to cancel our long-standing service agreement.Thats when we were lucky enough to connect with Maribeth Wyrzykowski. It became clear from the moment she answered the phone that Maribeth understands the true power of exceptional customer service. She listened attentively to my concerns, acknowledged our frustration with empathy, and genuinely wanted to help. Maribeth wasnt just polite; she was knowledgeable, helpful, and a clear communicator.Heres the thing: Maribeth didnt just turn a negative experience positive; she actually convinced us to stick with ECM. Through her efforts, she brought new information to light that completely changed our perspective. Thanks to Maribeths excellent customer service, were not only staying with ECM, but were also reminded why weve been loyal customers for over a decade.Hats off to Maribeth! Shes a true asset to ECM.

Review 99 (2024-12-09 - Rating: 5)
I have been a loyal customer for over 10 years and have always been satisfied.Helpful and expert team.Thanks to Jasmine Dobard for her politeness and helpfulness.

Review 100 (2024-10-26 - Rating: 5)
Ecm has an amazing team of employees. when i spoke to khamellia creary on the phone, she was just delightful and when anthony seawood (seaward?) came to do a plumbing repair, he went above and beyond to make, me the customer, satisfied. great job, ecm, harriet oback

Review 101 (2024-11-09 - Rating: 5)
11/09/25 Talked with Tracie today. She answered my questions before I renewed. She was very helpful and wonderful to talk with. Thank you.Andrea was very helpful and pleasant. She listened and took care of my request. Great employee!! Thank youTalked with Shirley today. She was extremely helpful and took care of everything I requested. Very pleasant to talk with and valuable employee!! Thank you.

Review 102 (2024-11-25 - Rating: 5)
Anthony Siewert - ECM technician did a great job fixing our garbage disposal. He taught me a few tricks to keep it patent and working well! Thank you, Aliza

Review 103 (2024-12-11 - Rating: 5)
Arnaldo was extremely helpful. The best AC yearly service we have ever had. If 10 stars were possible, that would be Arnaldos score

Review 104 (2024-05-26 - Rating: 5)
Anthony, the field rep, was great! Friendly, very knowledgeable about what system I needed and explained all the options. No long wait for scheduling and the installers were very competent and courteous. I have had a service contract with ECM for about 5 years now and they are always quick to respond to any problems I have. I recommend them highly!

Review 105 (2024-10-01 - Rating: 5)
Im a large contract holder of ECM service contracts. My personal experience with Shirley Robinson, contract coordinator, has consistently been extraordinary. Shirley has always gone above & beyond her paygrade to get results in a timely manner that exceeds all expectations. Today, she repeated her heroic role! Thank you, Shrley!! Howard Orgel, long term customer.

Review 106 (2021-08-26 - Rating: 5)
Completely removed old AC Unit and installed a new LENNOX ELITE 4 Ton AC Unit. The workers were very professional, kind, and courteous.They even called to see if we had any questions.The service department is professional as well.Our 1,970 sq. ft. home is now wonderfully cooled and the unit is so quiet.We Love It!! Thank You All again.We definitely recommend ECM.

Review 107 (2024-08-19 - Rating: 5)
On Saturday the Contract Specialist was extremely Helpful.Today Danielle exceeded expectations and Chris Holmes was very knowledgeable, explaining issues as he went along. All three deserve commendations!

Review 108 (2024-08-13 - Rating: 5)
Mrs. Shirley Robinson is an outstanding person. Very nice and helpful. I won’t say the same thing about other CS representatives, not only in this Co (ECM) but in every Co. I have to deal with. Persons like Shirley must be recognized as they are assets to their employers. Thank you MG

Review 109 (2024-12-18 - Rating: 5)
Jasmine was pleasant and wonderful to work with. I would give her a 10 out of 10 if you had that many. She answered all my questions and then some.

Review 110 (2024-12-18 - Rating: 5)
Our family has used ecm for many years.we needed a new air conditioner and ecm camePromptly.The service men stayed there forCouple of hours,until job was completed.

Review 111 (2024-07-08 - Rating: 5)
ECM sent tech Lorenc Kosi who was so knowledgeable and courteous. I really appreciate the service I get from the whole staff at ECM they really care. Amber was so nice and accommodating when I needed help. I use ECM for both my properties and they are very courteous and really care. Thank you ECM its a pleasure doing business with your professional staff.

Review 112 (2024-11-05 - Rating: 5)
The plumbing service tech who came to my home today, Devon Williams, was professional, courteous & very efficient. I highly recommend his service with ECM.

Review 113 (2024-08-27 - Rating: 5)
A/C unit conked out. ECM sent out an honest tech the very next day for repair. Turned out there were multiple problems, so was more cost effective to order a new unit. ECM installed the unit the very next day. Very pleased with the process.

Review 114 (2024-10-28 - Rating: 5)
Devin was punctual, professional and thorough in his solving of my plumbing leak problem. His impressive, kind personality made this a very productive, educational and enjoyable service call. He deserves the highest level of recognition ! Thank you !

Review 115 (2024-12-11 - Rating: 5)
Thea was absolutely sweet and helpful. She was very polite and got me an appt the same day for my broken AC. Excellent customer service. Thank you Thea!

Review 116 (2024-10-17 - Rating: 5)
Called to make changes for renewal and Tracie was helpful with getting the optional items that I wanted. Ive been with ECM for years, and their hvac service has always been top notch.

Review 117 (2024-08-14 - Rating: 5)
Ive been an ECM customer for over 10 years. Services is amazing and very affordable. You have to be a little patient with their schedule, but other than that, theyre very amazing.

Review 118 (2024-12-10 - Rating: 5)
Devin is the man. If you ever need to have Exceptional plumbing work. Best technician they got. Courteous, Polite. A major asset to the company.

Review 119 (2024-06-25 - Rating: 5)
We had an overflow that ruined and collapsed the ceiling. My old a/c company could not get out for two days. i called ecm and they sent a man out that day and we had the new one installed the next day!!! now thats service. they did a great job and kept everything clean. they also did a tune up on my other unit. Id recommend them to anyone.

Review 120 (2024-10-29 - Rating: 5)
Anthony S came to fix a toilet with the correct parts. The office informed him exactly what was need to repair the toilet. He was clean and quick in assessing and making the necessary repairs.

Review 121 (2024-12-23 - Rating: 5)
I was extremely happy with the help I received from Nancy Jefferson at Gunther Volvo. Very courteous and professional.Greatly appreciated.

Review 122 (2024-10-23 - Rating: 5)
Anthony S was the best technician I’ve had from ECM (West Palm Beach.) He’s super friendly, knowledgable and went above and beyond to actually fix my plumming issues and not patch them up. He knows what he’s doing. Thanks Anthony!

Review 123 (2024-08-18 - Rating: 5)
EMC responded to my call right away and had a new AC installed the next day! They also had my new AC system installed within hours. Very satisfied.

Review 124 (2019-09-18 - Rating: 5)
From the start - free on site inspection done by the service provider, to finish - installation crew installing the unit, ECM provided outstanding customer service. Everyone was knowledgable and didnt mind answering our questions. Our service provider even took calls on the weekend from us to answer questions about the quote that was given. The installers that came to my house were very profesional and they left the scene just as they found it, nice and clean. This was my first time going through getting a new a/c unit and they did a great job installing the unit, its very neat and a clean look. I really appreciate it!!!!!!!!!!

Review 125 (2024-11-23 - Rating: 5)
I highly recommend ECM for A/C & Plumbing repair. I had the pleasure of dealing with Anthony for a plumbing issue this morning and he was very efficient and pleasant.

Review 126 (2024-07-22 - Rating: 5)
We are loyal ECM customers for 23 years and recently had a new central air conditioner installed. The mechanic and installers are very professional and knowledgeable.

Review 127 (2024-11-06 - Rating: 5)
Donna was helpful and cordial, while helping me renew myyearly contract. She would be great for training others in phonecourteous to clients.

Review 128 (2024-12-09 - Rating: 5)
I spoke with Donna today and she was extremely pleasant and very helpful. It made my transaction with ECM enjoyable.

Review 129 (2024-11-05 - Rating: 5)
Arnando-So competent, most pleasant,work area spotless upon completion!Needed urgent appt for air conditioner, Nancy - arranged same day appointment--so friendly and reassuring, calming voice.

Review 130 (2024-12-06 - Rating: 5)
Tracie did a great job of making the renewal process simple, making sure thing like our newer A/C was on plan and getting us the best rate.

Review 131 (2024-10-11 - Rating: 5)
Shirley was respectful, very well spoken, extremely helpful and a delightful person to deal with. She is also very knowledgeable about the ECM contracts. A true asset to the company.

Review 132 (2024-11-09 - Rating: 5)
Carolynn was helpful and professional. We appreciate her explaining the issue to us. This is why we have stayed with ECM for so many years!

Review 133 (2024-11-08 - Rating: 5)
Roy just came out to fix our drier. He identified the problem right away, showed me how to temporarily use the drier until a new part is ordered and is in, and explained everything so clearly. Thanks Roy!

Review 134 (2024-06-18 - Rating: 5)
I am really happy with my decision to use ECM for my air conditioning system service. I recently had two units replaced by ECM this year and both times the sales and service was exceptional. On the last install, my old unit was on borrowed time and ECM made sure to get my new unit installed within a day to ensure we were not without a working unit.

Review 135 (2024-08-05 - Rating: 5)
Wow!!!! Seems that Customer Service has greatly IMPROVED.I made contact this morning knowing Mondays typically have a longer wait time, and it did take longer than usual to speak with someone but patience paid off. I spoke with Ms. Vivian who was friendly, courteous and professional.She was able to schedule me on the date I requested.I am appreciative of a pleasant representative.My fingers are crossed the services are met with the same.Thanks Vivian.

Review 136 (2024-11-27 - Rating: 5)
Technician arrived on time, was pleasant and courteous and quickly addressed and fixed the issue. made sure i was satisfied and left the area clean and organized!!

Review 137 (2024-06-12 - Rating: 5)
I was a long (decades),loyal and very happy customer of ECM. Having a contract with them enabled me to sleep better at nights knowing that anything that needed to be fixed was only a phone call away. Making appointments were always easy and the company always had enough time options available for me to choose from in order to make repairs.I moved out of Florida a few months ago and had to cancel my contract. ( I only wish ECM operated in my new city; I was spoiled by the good thing with ECM).When I called to cancel in December 2023 I spoke to Shirley. She was very friendly and informed me of the steps I needed to take to complete the cancellation.On June 12 2024 I needed to get some more information about my previous account. When I called I wound up speaking to Shirley once again. She came through with all the information that I was seeking.I always found everyone that I dealt with over the many years to be responsive to the customer with patience and respect.

Review 138 (2024-09-20 - Rating: 5)
Shirley was helpful, polite and has a great sense of humor. You can tell she truly enjoys her job and wants to provide the best customer service to each customer.

Review 139 (2024-07-17 - Rating: 5)
Shirley Robinson with ECM has assisted us this year and over the years, to answer all of our questions and concerns, and make recommendations for our ECM contract. We appreciate Shirleys expertise and care that she has shown us and Im sure all of your customers. Thank you!!

Review 140 (2024-09-24 - Rating: 5)
Shirley has superb customer service skills and it was a great pleasure chatting with her for our contract renewal. She a great asset to ECM. Thanks Mark

Review 141 (2024-08-14 - Rating: 5)
The customer service at this company is the best you will find anywhere.Shirley has helped me year after year with my renewals.She always is willing to take the time,, we have 4 policies so it can get confusing.Thank you always !! Susan Grinberg

Review 142 (2024-11-23 - Rating: 5)
Mr Siewart is obviously a professional plumber who resolved my squeaking toilet in short order.Thank you ECM for sending a very qualified and experienced plumber to resolve my problem toilet.

Review 143 (2024-07-13 - Rating: 5)
I was very pleased with the ease of scheduling an appointment to address a problem with my dishwasher. The scheduler was able to get me an appointment for the following day, which happens to be on a Saturday. I was relieved that the issue could fixed that quickly.

Review 144 (2024-08-28 - Rating: 5)
Been using ECM for years. Renewal was very simple via phone contact. Representative Donna was very helpful and professional.

Review 145 (2024-09-26 - Rating: 5)
Shirley R , from Contracts and Renewals , was knowledgeable, professional and courteous. She answered every question and ensured I understood my options for the Home Warranty contract renewal.

Review 146 (2024-09-28 - Rating: 4)
Arnoldo was quite polite & professional when servicing my unit for the 29-point a/c maintenance tune-up. He was knowledgeable of his craft, and I will likely use ECM in the future.

Review 147 (2024-06-25 - Rating: 5)
We would like to thank Tiffany Flemal of ECM Air Conditioning for her kind cooperation in getting a same day appointment for us (which happened to be on a Friday) and not having us wait until after the weekend to have our air conditioner repaired, especially with the heat we are currently having.We have had a service contract with ECM for at least 5 years, and have purchased an air conditioning unit and condenser unit from them.It is quite refreshing when someone is hearing you and acts accordingly. She was able to get a technician to our home before 7:00 p.m.The technician, Chris, was pleasant and competent. He solved the problem and explained everything to us.Again, thank you Tiffany. We really appreciate your help.Bob Lewis and Rita Fertel

Review 148 (2024-09-19 - Rating: 5)
Shirley was so helpful. I was able to renew my contract by phone. And she explained everything in detail. She was knowledgeable, patient and helpful

Review 149 (2024-12-04 - Rating: 5)
Everything went well with Roy. He put in a new timer for my dryerThea was very accommodating on the 📞 She gave me an appointment very quickly. Thanks ECMSheryl

Review 150 (2025-01-08 - Rating: 5)
Mike came early and worked very efficiently. Everything is fixed and working with no issues. Such a great experience

Review 151 (2024-10-07 - Rating: 5)
10-7-24Just had a service call for my garbage disposal with Devin WIlliams from East Coast Mechanical. Professional, knew exactly what was causing my issue and repaired it in an instant, I absolutely recommend Devin and ECM for any home appliance service.

Review 152 (2024-11-11 - Rating: 5)
Anthony came to our home to fix a frustrating plumbing problem. He was professional and personable. He’s an asset to your company. A great guy!!!

Review 153 (2024-05-15 - Rating: 5)
We had a very good experience with ECM. A new A/C system was installed shortly after our old one stopped working. The ECM team was very efficient, friendly, informative and got it all done within a day. We have had a whole house contract with ECM for many years and they have always been reliable and always come quickly for any appliance problem. Their technicians have always been excellent.

Review 154 (2024-11-01 - Rating: 5)
Arnoldo & Oscar very efficient and knowledgeable. They explained exactly what was wrong and proceeded to install the new parts. Very pleased with the service.

Review 155 (2024-06-15 - Rating: 5)
ECM LLC Boynton Beach Florida replaced my aging A/C and installed a Lennox ML17XC1-024-230A02. They did an excellent job! Michael was very knowledgeable during the evaluation and the price was comparable. Their installation team was friendly, efficient, and professional and was able to do it in only 1/2 day! I was very impressed and would highly recommend them. Keep up the good work!”

Review 156 (2024-07-05 - Rating: 5)
I have used ECM for several years and have found their service to be fast and dependable. I contacted Shirley Robinson today to resolve a payment issue. She was extremely helpful and friendly in resolving the issue. Plaudits to ECM.

Review 157 (2024-07-19 - Rating: 5)
We had 2 ton Lenox A/C installed last week. Service Manager “Forrest” was very knowledgeable and professional. Installation guys “Juan” and his assistant “Renny?” Did a top notch job. Not your typical “in and out” as fast a you can install, super professional.ECM is my new go to entity. And w 4 a/c units it is good to finally find one that is professional.

Review 158 (2024-07-29 - Rating: 5)
Called ECM for annual tune up for my A/C, after a brief hold talked to a delightful CSR, set up an appt within the week. Just had my appt, nice people to deal with. Call ECM!

Review 159 (2024-10-07 - Rating: 5)
Donna C/R was very helpful and pleasant. As well as Andrea Rizzo C/R. The plumber Devin that came last week is the best plumber we ever had!! Kuddos to your company for hiring the BEST.!! It is very much appreciated !!👍🏻👍🏻

Review 160 (2024-07-31 - Rating: 5)
We purchased a Lenox air conditioner from ECM and had it installed yesterday. We were very satisfied with the unit and the installation., The two installers were very professional. I highly recommend ECM.

Review 161 (2024-07-30 - Rating: 5)
The technicians installing my new unit were professional and efficient. They offered very easy and practical instructions for my husband and I to understand. Awesome teamwork!

Review 162 (2024-03-27 - Rating: 4)
*Note ~ this is a review based on our experience with the A/C department of ECM only *Initial consultation was done timely and felt we were given a proper “diagnosis” of the condition of our unit! Appointment set up was fast and installation was seamless! The only issue we encountered was that our sales person said that the company takes care of dealing with our condo management with regard to the permit and use of the elevator and we had a slight issue the day of install because that had not been taken care of!Overall, we are happy with the service we received!

Review 163 (2024-12-09 - Rating: 5)
I highly recommend this company as well as Tracy, in the renewal department, who was most professional, prompt, courteous, and it was a pleasure dealing with her in renewing my contract.

Review 164 (2024-11-04 - Rating: 5)
Anthony S did a fantastic job on our plumbing. He was very courteous as well as professional.

Review 165 (2024-09-04 - Rating: 5)
Spoke to Jasmine today. She was so helpful and resolved my problem/questions immediately. ECM is fabulous and reliable in every way for all your needs. Best home warranty company!!!!!

Review 166 (2024-08-24 - Rating: 5)
I renewed my Contract with Donna at ECM for my Condo. I am pleased with the service and the agent Donna who was very helpful and pleasant with the renewal process. Thank You

Review 167 (2024-11-06 - Rating: 5)
Devin Williams was my technician today and he did an excellent job fixing my faucet. Very nice personality also.

Review 168 (2024-08-20 - Rating: 5)
Ms. Shirley Robinson from the ECM Renewals Department was very helpful, courteous and professional as she assisted me with my issue. I appreciate her kindness.

Review 169 (2024-06-25 - Rating: 5)
We moved to Delray and looked for a company to take care of our AC long term. After a good deal of research we chose ECM. They worked closely (Bradley was wonderful and very flexible) with us so we could get an appt that met our needs - showed up on time and did a comprehensive tune up. I had a couple of questions, called the company and was very lucky to speak to Rona Leone a Cust Serv Rep. She was SUPER!! Within a couple of days she took the initiative to call me back as promised and follow up with the info I needed.

Review 170 (2024-11-19 - Rating: 5)
Anthony was very pleasant and efficient. Nice to see a smiling face! He made sure everything worked correctly, several times, before he left

Review 171 (2024-03-29 - Rating: 5)
Retired AC tech here chiming in on my experience with ECM. Seeing some of the negative reviews are comical. The entitlement of some is just ridiculous. If you have a contract, you should read it and know what you are covered for and what you are not... Now I have had ECM for 5 years with no issues, Im aware of co-pays on my contract. I had a recent experience with the service tech Jose Soto, who was very professional and quickly diagnosed my electronic indoor motor to be the problem. I was aware that my contract did not cover that style motor and still opted to have the motor replace. Two days later a new motor was installed and unit is running strong. When it comes time to replace my AC, this company will have my business.

Review 172 (2024-11-14 - Rating: 5)
Nancy Jefferson was very professional and helpful to schedule an appointment for my AC tune-up. Thank you.

Review 173 (2024-10-17 - Rating: 4)
Rona from ECM was very nice and caring to my needs she also did everything in her power to resolve my problem and restore the a/c in my house thank you very much Rona and ECM

Review 174 (2024-11-06 - Rating: 5)
Every time i call, i am told its not covered....my 5 year old GE oven - told part not in stockhad to by a new double oven... my GE washer broke, again told partno longer made - Had to by a new washer again and again

Review 175 (2024-08-17 - Rating: 5)
We had a complete instsllstion of bi s B new hvsc sydtem done this week. The ECM crew was on time very thorough snd clean removing all debris, thanks for a great quality job.

Review 176 (2024-12-21 - Rating: 5)
Anthony S. fixed two issues in less than 10 minutes. His work was quick, clean, effective, and efficient. Thanks again ECM and thanks Anthony.

Review 177 (2024-10-04 - Rating: 5)
Arnoldo was very knowledgeable, professional, efficient and very pleasant. This is his second visit to our home and he remembered us. That is excellent customer service!

Review 178 (2024-12-26 - Rating: 5)
Jasmine quickly and pleasantly resolved our issues and scheduled the service. Repairs completed, and we are VERY happy.Thank you!

Review 179 (2024-10-21 - Rating: 5)
Mr Arnaldo was amazing. Prompt and great service. Explained everything and had the best attitude. Very knowledgeable. Thank you for your service.