Jim Godbout Plumbing and Heating

Photo of Jim Godbout Plumbing and Heating

Located in Biddeford, Maine

Address: 486 Elm St, Biddeford, ME 04005, United States

Phone: +1 207-283-1200

Rating: 4.3

Services

  • Repair services

Categories

  • Plumber
  • HVAC contractor

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-08-04 - Rating: 5)

    We had a challenge getting tankless water heaters working consistently. While it did take 6-7 trips, I’m very confident of the dedication this team has. It’s nice knowing they won’t give up. Service guys are great.

  • Review 2 (2024-07-16 - Rating: 4)

    Had a senior moment trying to figure out the remote on mini-split.Dave Ross took the time to help and solved the issue within an hour. Thanks Dave. This is why you work with Jim and this great outfit.

  • Review 3 (2024-07-26 - Rating: 5)

    We had a number of issues with our new home that required contact with and coordination between a number of Godbout employees. Each and every one of them was personable, communicative, diligent, and ultimately successful in resolving our issues.

  • Review 4 (2024-05-25 - Rating: 5)

    Ive been a Godbout customer for 16 years and have never been disappointed with their service. Nice people who do excellent work and consistently provide timely service. They service my on-demand hot water boiler and central A/C, plus I call them when I have a plumbing need. I highly recommend this company for your plumbing and HVAC needs.

  • Review 5 (2019-12-26 - Rating: 5)

    Friendly customer service when I called that understood my stress and was honest about their availability for the day given that it was a holiday week and I was not already a customer. Called back when she said they would to give me an update and the plumbers who came were friendly, fast, and took the time to show me where the block was in the dishwasher drain so I would be able to resolve it myself next time. Will absolutely keep them in my speed dial.

  • Review 6 (2020-03-05 - Rating: 4)

    EDIT: I was contacted by a gentleman in the organization who had reviewed the issue and identified the sources of failure. He offered an explanation while stating there were no excuses for the events. He had others follow-up personally as well. The remaining and outstanding frustrations is that Jim still has not responded.Having heard from several reliable resources that Jim takes customer satisfaction highly I chose his organization to install (2) Mitsubishi hyperheater Heat Pumps in August 2019 (these units are supposed to be %100 efficient @10 degrees Fahrenheit and 80% Efficient at -14).During a recent cold spell that dipped down to -11 the larger unit started displaying the indicator light that the compressor was in prep stage.Even after warming up for a few days above 0, the unit increasingly because unreliable and the indicator light stayed on for increasingly longer periods of time until it was almost steady and producing almost no heat at all. Fearing a loss of refrigerant I powered the unit off.I contacted their on-call support at 8:30 on a Sunday morning to request a no-heat call. We waited 4 hours and ultimately called back @ 12:30 and asked for a status. At approximately 1:30pm in the afternoon I finally received a return call from a tech who basically said it was a heat pump and they did not do on-call support for them and that I should use backup heat. This was shocking as it was repeatedly stated how they were doing a lot of on-call no-cooling calls when they installed my unit.I fired up my old furnace for heat - The very same unit that I had the heat pumps install so I could decommission due to age.Monday morning I called right after they opened @ 7:30am to verify that there was indeed a service call in place and was told that I was next on the list and a tech should be out shortly. The entire day went by without ANY communication from Jims organization.Tuesday morning, a full 48-hours with no heat later, I called in again and was told there were techs packing up right then to head out. I asked for Jim to give me the courtesy of a return call later in the day so I could explain my frustrations and give him the opportunity to remedy the failures internally.The tech arrived, turned on the unit and declared that it was producing heat and essentially left without doing any diagnostics and testing of the unit to identify WHY the unit stopped in the first place.As of the writing of this review, there has still been no response from Jim or his organization and the ONLY call I have received from this is the return call from the on-call tech and that was after two no-heat calls.Whether the failures are due to worker overload, poor communication skills, gross incompetence, or just outright lack of concern, I cannot in good faith recommend Jim Godbouts organization at this time.

  • Review 7 (2020-08-03 - Rating: 5)

    I found that the office staff were really flexible with regards to scheduling, and even though I had to cancel once, they rescheduled the visit with no problems. Travis, who did our garbage disposal install, was prompt, professional and did a great job.This is our first time as a customer of Jim Godbouts, and it certainly will not be our last! Thank you!

  • Review 8 (2021-08-14 - Rating: 5)

    Installed a complete heat pump system in an existing house. Mini-split for the ground floor, conventional ducted system with air handler in the attic for the second floor. Everyone we dealt with was friendly, professional, and clearly competent. They showed up on time for all appointments. They made very little mess, considering how many places they had to cut through sheet rock, and cleaned up after themselves. To top it all off, their quote was the lowest of the three we got. (Didn’t select them on price; selected them based on the overall impression we got from those we dealt with.) System works great. 5 stars in every possible way.

  • Review 9 (2021-02-18 - Rating: 5)

    Jim saved our home.We had a previous contractor whom disassembled our boiler then left our home without heat for 3 days. They would not come back unless we paid them more than what the home appliances insurance allowed.We called Jim and he came to our home and was very supportive and reassured us he will take care of it for us.Jim then went out and acquired, then installed a new boiler within 2 hrs.We had new boiler and heat in our home because of Jim helping us.We wish We still lived in Maine so we could call him for any of our plumbing needs. We now live out of state and nobody is as good as Jim.Thank you !!Rob and Kristi MacarelliOld Orchard Beach,ME

  • Review 10 (2021-09-17 - Rating: 5)

    Had faucet repair and geothermal maintenance done. Both workers were on time, pleasant, knowledgeable and left the work area cleaner than when they arrived. Office staff could not be more helpful.

  • Review 11 (2021-10-19 - Rating: 5)

    I just had JGP install a new water heater system. My options were explained really well and I have so much hot water when and where it is needed. Jeremy is a perfectionist . So many people have complimented his neat and precise installation. So, my 2nd experience with JGP was as great as my first!

  • Review 12 (2019-01-23 - Rating: 5)

    We have an old heating system in our church in Saco and had numerous leaks develop in the steam pipes. Our policy is to get several quotes on major repairs and we had two companies go down into the basement to evaluate the problem and presented a quote. Jim came third, went down into the space, came up some time later and said Ive patched your system to buy you a couple of weeks to decide what to do....no charge. Who does that? Jim has a heart the size of a basketball for his community. He donates time, energy and resources to helping others and sets such a wonderful example of what it means to serve. Im sorry to read that a couple of others out here have had a challenging experience but from my experiences those are the exception and not the rule.

  • Review 13 (2018-11-11 - Rating: 5)

    Jim and his crew Installed a new high efficiency heating system in our house and did a wonderful job. He and his crew consummate professionals when it comes to hydronic heating systems. They were a pleasure to deal with.

  • Review 14 (2022-01-03 - Rating: 5)

    I want to again thank Heather who came today and well fixed Everything!!!! You have one top notch employee that well above and beyond!! She didn’t give up on my dishwasher and well I’m using it right now!!!! Awesome

  • Review 15 (2021-01-01 - Rating: 5)

    Even though they couldnt help me with my request, the very nice woman I spoke with went out of her way to help me find the people who could help...she sent a list of other businesses that could help, even though she didnt have to do that, she could have easily said no and hung up. If you need plumbing work I would highly recommend them.

  • Review 16 (2024-07-24 - Rating: 5)

    Whoever came over today-was excellent!!!

  • Review 17 (2023-09-23 - Rating: 5)

    They did a great job. Very nice people. Would recommend them.

  • Review 18 (2021-08-30 - Rating: 5)

    Very knowledgeable workers. Great service. Had a heat pumped installed. They did a great job. Cleaned everything up.

  • Review 19 (2020-12-15 - Rating: 5)

    Went out of their way to replace my heating system in a timely manner. Highly recommend.

  • Review 20 (2019-12-21 - Rating: 5)

    The Plummer fixed the sump pump so it is running smoothly and more quietly. He was great.

  • Review 21 (2022-03-20 - Rating: 5)

    So worth calling them- professional community minded business. If you want quality you only have choice.

  • Review 22 (2022-04-03 - Rating: 5)

    Fast emergency service, great quality and decent price. Thank you!

  • Review 23 (2021-03-19 - Rating: 5)

    Professional, reliable, experienced, and very pleasant to deal with. Highly recommend

  • Review 24 (2022-02-16 - Rating: 5)

    They are always reliable and do a great job.

  • Review 25 (2023-08-22 - Rating: 5)

    Great technicians, our heat pump was leaking, they came out an fixed it the next day.

  • Review 26 (2018-11-20 - Rating: 5)

    Around 2:00, I realized there was an issue with my water heater. I put a call into my property manager and within an hour Jim was at my door. He made a few phone calls, another half hour past and I had a whole crew in my apartment to change out the broken unit and install a new. Great customer service and fast resolution. Thats all you can ask for. Thank you .

  • Review 27 (2019-04-06 - Rating: 5)

    Great guys. Always fast to respond. Solid work.

  • Review 28 (2016-07-20 - Rating: 5)

    Did an amazing job plumbing my 130 year old apartment building to bring it to code!

  • Review 29 (2021-10-21 - Rating: 5)

    Great service, products and an outstanding staff.

  • Review 30 (2020-10-18 - Rating: 5)

    Good plumbing crew to work with

  • Review 31 (2020-03-07 - Rating: 5)

    Great

  • Review 32 (2021-06-13 - Rating: 5)

    Highly recommend

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